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Service Updates Due to COVID-19 Outbreak | Posted on August 31, 2021

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Service Updates Due to COVID-19 Outbreak | Posted on August 31, 2021 Service updates due to COVID-19 outbreak | Posted on September 22, 2021 Updates are highlighted. At FedEx and TNT, we are always evaluating how to optimize our operations to meet our customers’ expectations. COVID-19 has disrupted supply chains globally, and air cargo capacity is extremely constrained. To continue providing the best possible service for our customers, we are making several adjustments to our services and transit times globally. Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation. Temporary suspension of FedEx Express Money-Back Guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. As a result, Money-back guarantee (MBG) has been temporary suspended for all FedEx Express service till further notice. Temporary signature suspension for delivery For the safety and well-being of our couriers and customers, FedEx and TNT signature guidelines are temporarily adjusted for all shipments within APAC with some exceptions. In efforts to minimize physical interactions, our couriers will now only seek verbal confirmation of delivery for most shipments. This means that your recipients will not be asked to sign for most deliveries, until further notice. Submission of export declaration documents for Personal Protective Equipment (PPE) shipments outbound from China When planning your PPE export shipments from China, please note that shippers have to provide all required export declaration documents to complete clearance process within 5 working days from the date of pick-up. If shippers fail to provide all required export declaration documents within the 5 working days period, FedEx and TNT China will return the PPE export shipments to the shippers. Personal shipments do not have the above restrictions at this moment. Service updates due to COVID-19 outbreak | Posted on September 22, 2021 1 Information is subject to change without prior notice Temporary service suspension and restrictions Note: Selected FedEx and TNT Economy services from APAC remain temporarily suspended, kindly refer to the service impact table below for more details. Effective Origin Destination Affected service Service Impact period Outbound from APAC ▪ APAC, except for: ▪ Worldwide ▪ All TNT Services, Temporary service March 28, - TNT S87/ S88 (Air except for: suspension 2020 till Freight D2D/ - TNT Express further notice D2A) from Taiwan China to France, - TNT Economy Express Germany, Italy, between Singapore, Switzerland and Malaysia, Thailand and UK Vietnam - TNT Economy Express between Australia, New Zealand and Papua New Guinea - TNT Global Cross Border Economy (GCBE) between China, Vietnam, Thailand, Malaysia and Singapore - TNT Special Services ▪ APAC, except for: ▪ APAC ▪ FedEx International Temporary service April 1, 2020 - Economy shipments ▪ Canada Economy (IE) suspension till further between Singapore ▪ Latin America ▪ FedEx International notice and Malaysia ▪ U.S. Economy - Economy shipments DirectDistribution between Australia (IED) and New Zealand ▪ FedEx International - Economy shipments Economy Freight (IEF) from Thailand to Malaysia and Singapore (effective January 1, 2021) ▪ APAC, except for: ▪ Europe ▪ FedEx International Temporary service November 30, - China Economy (IE) suspension 2020 till further - Hong Kong SAR ▪ FedEx International notice China Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) Service updates due to COVID-19 outbreak | Posted on September 22, 2021 2 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ American Samoa ▪ Worldwide ▪ All FedEx and TNT Temporary service March 25, 2020 services suspension till further notice ▪ China ▪ Worldwide ▪ All FedEx and TNT Temporary service September 11, [shipments from the services suspension of pick- 2021 till following Out of up service further notice Pickup Area (OPA) zip codes in Xianyou District, Putian city in Fujian Province only - 351200 - 351253 - 351254 - 351256] ▪ China ▪ Worldwide ▪ All FedEx and TNT Temporary service September 14, [shipments from the services suspension of pick- 2021 till following zip codes in up service further notice Xiamen City in Fujian Province only - 361100 - 361113 - 361199] ▪ China ▪ Europe ▪ FedEx International Temporary service October 20, Economy (IE) suspension 2020 till ▪ FedEx International further notice Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) ▪ Worldwide ▪ All FedEx and TNT Minimum weight of June 8, 2020 services 50kg per air waybill till further [For Personal for formal entry notice Protective Equipment shipments (PPE) formal entry Note: Personal PPE shipments only] shipments will not be subject to this minimum weight limit of 50kg but must comply to China Customs requirement for personal shipment clearance. ▪ Hong Kong SAR ▪ All FedEx and TNT Temporary service Till further China services suspension notice [Mask shipments only] ▪ China ▪ Macau SAR China ▪ All FedEx and TNT Temporary service Till further services suspension notice [Mask shipments only] Service updates due to COVID-19 outbreak | Posted on September 22, 2021 3 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ Hong Kong SAR ▪ Europe ▪ FedEx International Temporary service November 20, China Economy (IE) suspension 2020 till ▪ FedEx International further notice Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) ▪ Kiribati ▪ Worldwide ▪ All TNT services Temporary service March 31, suspension 2020 till further notice ▪ Tuvalu ▪ Worldwide ▪ All TNT services Temporary service March 31, suspension 2020 till further notice Inbound to APAC ▪ Worldwide ▪ American Samoa ▪ All FedEx and TNT Temporary service July 28, 2021 till services suspension further notice ▪ China ▪ All FedEx and TNT Temporary service September 11, [shipments to the services suspension of 2021 till following Out of delivery service further notice Delivery Area (ODA) zip codes in Xianyou District, Putian City in Fujian Province only - 351200 - 351253 - 351254 - 351256] ▪ China ▪ All FedEx and TNT Temporary service September 14, [shipments to the services suspension of 2021 till following zip delivery service further notice codes in Xiamen City in Fujian Province only - 361100 - 361113 - 361199] Service updates due to COVID-19 outbreak | Posted on September 22, 2021 4 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ Europe ▪ French Polynesia ▪ All FedEx Economy Temporary service April 1, 2020 services suspension till further ▪ TNT Economy Express notice ▪ Worldwide ▪ East Timor ▪ All FedEx and TNT Temporary service July 12, 2021 services suspension till further notice ▪ Kiribati ▪ All TNT services Temporary service March 31, suspension 2020 till further notice ▪ Mongolia ▪ FedEx International Temporary service May 18, 2020 Economy (IE) suspension till further ▪ TNT Economy Express notice ▪ Norfolk Island ▪ FedEx International Temporary service March 30, Priority (IP) suspension 2020 till further notice ▪ Tuvalu ▪ All TNT services Temporary service March 31, suspension 2020 till further notice Service updates due to COVID-19 outbreak | Posted on September 22, 2021 5 Information is subject to change without prior notice Transit Time Extension Note: The service adjustments under ‘Temporary service suspension and restrictions’ above will supersede the transit time extensions under this section in situations of any overlaps. Additional transit Origin Destination Affected service Effective period time (working days) Outbound from APAC ▪ APAC, except for: ▪ Europe ▪ All FedEx services, 1 May 7, 2021 – - China except for: September 30, - Hong Kong SAR - FedEx 2021 China International - Japan Priority Freight - South Korea (IPF) - Malaysia ▪ FedEx International 2 - Singapore Priority Freight - Taiwan China (IPF) ▪ APAC, ▪ Papua New Guinea ▪ TNT Express 1 For every Monday except for: pickup* starting - Australia March 13, 2020 till - New Zealand further notice ▪ APAC ▪ Angola ▪ All FedEx and TNT Up to 7 April 15, 2020 till ▪ Botswana services further notice ▪ Eswatini ▪ Kenya ▪ Lesotho ▪ Malawi ▪ Mozambique ▪ Namibia ▪ South Africa ▪ Zambia Service updates due to COVID-19 outbreak | Posted on September 22, 2021 6 Information is subject to change without prior notice Additional transit Origin Destination Affected service Effective period time (working days) ▪ APAC, except for: ▪ New Zealand ▪ All FedEx services 1 Till further notice - Brunei - Cambodia - China - Cook Islands - French Polynesia - Guam - Hong Kong SAR China - Indonesia - Japan - Macau SAR China - Malaysia - New Caledonia - Philippines - Samoa - Singapore - South Korea - Taiwan China - Thailand - Vanuatu - Vietnam ▪ APAC ▪ New Zealand ▪ All TNT services 1 Till further notice Service updates due to COVID-19 outbreak | Posted on September 22, 2021 7 Information is subject to change without prior notice Additional transit Origin Destination Affected service Effective period time (working days) ▪ Australia ▪ Worldwide ▪ All FedEx and TNT Potential service August 24, 2021 till services delay further notice ▪ Hong Kong SAR ▪ TNT Express Up to 3 June 16, 2020 till China further notice ▪ U.S. ▪ All FedEx
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