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Full Consultation Report for IRMP 10 F Making Cheshire Safer Integrated Risk Management Plan for 2013/14 and beyond Report on public, staff and partner consultation February 2013 IRMP 10 (2013/14) Consultation Report Page 1 of 260 Contents Page 1. Introduction 3 2. Executive summary 4 3. The consultation programme 7 4. Engaging with the public 9 5. Engaging with staff 16 6. Engaging with partners 19 7. Assessment and evaluation of the consultation 30 8. Detailed results 34 9. Profile of respondents 60 10. Media relations, press coverage and use of social media 71 Appendices 1. Summary IRMP and survey 82 2. List of partners communicated with 85 3. Comments received from residents via the consultation survey 107 4. Written submissions from members of the public 155 5. Comments received from staff via the consultation survey 159 6. Comments received from partners via the consultation survey 217 7. Written submissions from partners and stakeholders 220 8. Press cuttings 256 IRMP 10 (2013/14) Consultation Report Page 2 of 260 1. Introduction This report sets out the results of a comprehensive programme of public, staff and partner consultation on Cheshire Fire Authority‟s draft Integrated Risk Management Plan (IRMP) for 2013/14, entitled Making Cheshire Safer. The formal consultation period lasted for 12 weeks between September 24th 2012 and December 17th 2012. The purpose of this report is to enable the Authority to understand levels of support among all groups to the proposals set out in the draft IRMP. This feedback will be among the issues considered by the Fire Authority prior to approval of the final version of the IRMP. This report comprises eleven sections, as follows: An executive summary, which briefly describes the consultation programme, the level of response and the key conclusions which can be drawn from the feedback received An overview of the consultation programme An outline of the methods used when consulting with the public Outlining how the Service consulted with staff and internal stakeholders An overview of the approach taken to consult with partners and external stakeholders A description of the work undertaken to assess and evaluate the consultation against industry best practice and previous consultations. Detailed results of the survey that underpinned the consultation, showing how each group responded to the consultation questions A summary of media coverage generated by the consultation, including coverage on social media platforms. A profile of respondents who completed the consultation survey. Appendices including the summary IRMP, the list of partners communicated with, written submissions and additional comments received and news releases. This report has been made available to public and partners on the Service‟s website - www.cheshirefire.gov.uk/consultation - and to staff on the Intranet. Report prepared by: Graeme Worrall Research Officer Corporate Communications, Cheshire Fire and Rescue Service February 5th 2013 IRMP 10 (2013/14) Consultation Report Page 3 of 260 2. Executive summary A total of 1,270 members of the public, 328 members of staff and 65 individuals representing 46 partner organisations formally responded to the consultation on Cheshire Fire Authority‟s draft IRMP for 2013/14 during the period September 24th to December 17th 2012. In addition, officers and Members delivered over 55 briefing sessions, covering over 59 individuals, organisations and businesses from which feedback has also been derived. These views were sought through an extensive range of engagement activities including public and staff roadshows, online surveys, briefings with key partners and focus group sessions with residents and local organizations. The consultation focused on the key proposals within the draft IRMP, as well as seeking views on proposals to increase the Authority‟s share of council tax precept and the overall value placed on Cheshire Fire and Rescue Service. A standard 25-question public consultation survey was developed to gauge opinion. Stakeholders and staff were asked additional questions in relation to proposals to the mobilization of foam to incidents and the use of the two Hazardous Materials [Hazmat] Units currently in operation. Staff were also asked for their opinion on proposals to change current arrangements for shift systems and crewing fire engines at wholetime stations. In summary, the results of the consultation survey show that: Overall The vast majority of residents and stakeholders value Cheshire Fire and Rescue Service as a local service provider or partner organization. Overall, 58.5% of residents, 47.8% of staff and 81.3% of stakeholders support the Authority‟s plans for the year ahead and there is broad support for the Authority‟s overall plans to build additional fire stations. A majority of stakeholders and residents support proposals to change how and when some the of Authority‟s fire stations are staffed. There are similar levels of support and opposition among staff. Among residents and stakeholders there is strong support for plans to introduce a blanket ten minute response standard, plus increasing the on-call travel time by up to two minutes. However there is more opposition from staff to these proposals. Most staff support continuing with the 2-2-4 shift system on wholetime fire stations and oppose adopting a 12-hr shift system. There are roughly equal levels of support and opposition to introducing Combined Aerial Rescue Pumps (CARPs) into the Service fleet. There is more support than opposition to changing the way the Service stores and mobilises foam and to replacing the Hazardous Materials Units. 40% of stakeholders supported each of the proposals, with the majority answering „not sure‟. IRMP 10 (2013/14) Consultation Report Page 4 of 260 Warrington area The majority of residents and staff support building new fire stations at Penketh and Lymm. There was more support amongst both staff and the public to staff Stockton Heath with on-call firefighters. This is mirrored in stakeholder responses, though opinion on the Stockton Heath proposal was split between „support‟ and „unsure‟. Written responses from stakeholders were supportive of all three proposals within Warrington, however Penketh Parish Council has expressed concerns over the siting of a new station in Penketh. Halton area There is more support amongst the public, stakeholders and staff for removing the second fire engine from Widnes and instead get support from a new station in Penketh. There was strong opposition to removing the second fire engine at Runcorn or removing it at night. The alternative proposals were supported by the majority of stakeholders and around 40% of staff. Most residents support crewing the engine using the nucleus crewing system. Local stakeholders raised some queries over the impact of cross- border arrangements and potential job losses. Cheshire East area A majority of residents, stakeholders and staff support building a new on-call station at Alsager. There is more support than opposition for changing Congleton Fire Station to the nucleus crewing model and more opposition to changing it to on-call. There is strong opposition to removing the second fire engine at Crewe and removing it during the night. There are similar levels of support and opposition for the other alternatives. The majority of residents and staff oppose removing the second fire engine at Macclesfield overnight. There is more public support to change the main fire engine to nucleus crewing. The majority of stakeholders indicated they were „unsure‟. There are similar levels of support and opposition amongst staff and the public to introduce an on-call crewing system at Knutsford fire station, with the majority of stakeholders in support. Written responses from stakeholders were largely supportive of plans within the area, though Mere Parish Council voiced some concern over the Knutsford proposal. Cheshire West and Chester area Most respondents support building a new fire station near the M53/M56 interchange. There are equal levels of support and opposition (41%) amongst staff to building a new on-call station at Neston, while there was more support from residents. There is strong opposition to the removal of the second engine at Ellesmere Port. Most public and staff opposed removing the engine IRMP 10 (2013/14) Consultation Report Page 5 of 260 overnight. While most stakeholders were unsure over the proposals, the option to staff the engine through the nucleus crewing system was supported by similar proportions of staff and residents. Most staff and nearly half of residents are opposed to plans to change Northwich and Winsford stations to the on-call system. There is more support to change the stations to nucleus crewing. Stakeholder opinion was split between „support‟ and „unsure‟ for both proposals. Written responses from stakeholders were supportive of the plans in the Cheshire West and Chester area. IRMP 10 (2013/14) Consultation Report Page 6 of 260 3. The consultation programme 3.1 Overview of this year’s approach The table below outlines the engagement methods used for each of the key groups consulted during the 12-week period. Underpinning the entire approach was a comprehensive survey, which posed 25 questions relating to the various proposals set out within the draft IRMP. These standardised questions enable easy comparison of differences in opinion between groups, as shown in Section 8. Group Methods of engagement Providing a summary of the IRMP proposals within the Service‟s Annual Report, delivered to over 488,000 properties across Cheshire. Holding a press conference to mark the launch of the IRMP consultation. 21-date consultation roadshow in major centres of population across Cheshire, Halton and Warrington over the course of eight weeks. Online survey accessible from the homepage of www.cheshirefire.gov.uk and in hard copy on request. Media coverage and regular alerts via Facebook, Twitter and Google+ to publicise roadshow dates and raise awareness of ways to get involved with the consultation. The use of online advertising on Facebook and Google to direct people towards the online consultation.
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