CHECKING IT OUT! • SPRING 2011 • VOLUME 22 • NUMBER 1

Celebrating Our People

2010 Leadership Excellence

Each year at the OFG Leaders in Action conference, we celebrate Leadership Excellence by recognizing team members whose performance is the “best of the best” among our OFG leadership team. These are leaders who exhibit outstanding performance in the categories of Special Achievement, Leadership Excellence and Leader of the Year.

Lionel Gjerde, Store Manager of Campbell River Save-On-Foods, is OFG’s Store Leader of the Year. With a hands-on approach and true commitment to developing Simply the Best People, Lionel has become a trusted and respected leader in both his community and his store. With a passion for customer service and community involvement, Lionel brings out the best in his team every day to achieve better than expected business results despite aggressive new competitors. Thanks and congratulations Lionel!

Allen Bordeleau, General Manager, Save-On-Foods BC Operations was honoured with the Business Leader of the Year Award. Allen is recognized for making great strides when it comes to aligning people and operations. His vision has resulted in improvements to all measures of our People, Service and Profit objectives. Allen’s proactive leadership style motivates and inspires his team, which 2010 Business Leader of the Year, Allen Bordeleau (left) has earned him the respect of his colleagues and team is pictured here with Steve van der Leest and 2010 Store Leader of the Year, Lionel Gjerde (right). members alike. Congratulations Allen!

See page 4 for more on our 2010 award recipients...

Jim Pattison Group Personal Achievers

Each year, The Jim Pattison Group Personal Achiever Award is presented to OFG team members from retail and the office that stand out as shining examples of excellence in their commitment to service, innovation, leadership, helpfulness, and teamwork. Congratulations to our 2010 winners for achieving this honour. Andrew Heitmann, Assistant Operations Manager at Save-On-Foods, Williams Lake has a diverse background and leadership experience, and has enjoyed success as a cashier, video manager and shop steward, earning praise and recognition for his commitment to doing what’s right every day. With a well known commitment to building a strong and positive working environment, this achiever’s efforts greatly benefit his store and JPG Personal Achiever Andrew Heitmann from community. Congratulations Andrew! Williams Lake (right) is pictured here with Renee Lebeau, from PriceSmart Foods in Langley is Leadership Excellence Special Achievement a senior member of the store team who’s known for winner and Store Manager, Mark Law. embracing new technology and being a champion for continuous improvement. In addition to providing excellence to customers in our drug store and grocery areas, Renee lends a hand training and hiring, always with the customer in mind. Congratulations Renee! Front End Senior Specialist Shawna Heise, from our Summerside Save-On-Foods store in Edmonton is a team member actively involved in leading her store to be a great place to work and shop. This team member brings excellence to health and safety projects, community support initiatives, team member engagement projects and customer service experience. As a shop steward, she balances integrity and business success, benefiting the entire team. Congratulations Shawna! Ian Abernethy, OFG’s Manager of Store Equipment and Maintenance, has a well-earned reputation for his steady focus on continuous improvement, savings, efficiencies and team member satisfaction. He’s always going the extra mile to ensure equipment is sourced, housed and maintained to keep stores equipped to OFG’s best advantage and his unwavering commitment to excellence has led to measurable business improvements year after year. Congratulations Ian!

ANDREW HEITMANN RENEE LEBEAU SHAWNA HEISE IAN ABERNETHY

Page 2 WOW of the Year Awards

At OFG, we value world class service that is positively outstanding in every way and we encourage all team members to provide service that consistently meets and exceeds our customers’ expectations. Once a year, an OFG team member receives the 10K gold President’s Award pin for providing positively outstanding service. In addition, an OFG team award is presented to a team of people who’ve worked together to deliver a WOW service experience. Congratulations to our 2010 honourees.

The 2010 Wow Team of the Year Award was presented to the pharmacy team at Fleetwood Save-On-Foods. This nomination came to us from a customer who cares for both of her elderly parents. She told us how this team has made a real difference in her life and her parents’ by going that extra mile every time they visit. Fleetwood Save-On-Foods Pharmacy Manager Alistair Palad She credits Pharmacy Manager, Alistair Palad (2nd from right), Store Manager Jeff Enger (left), and members with making recommendations that have made of the pharmacy team were honoured with the 2010 Wow Team her father’s condition almost completely turn of the Year Award presented by Mike Olson (third from left). around – she says he’s smiling again, thanks to the team.

The 2010 Wow of the Year Award goes to Shayne Roe at Overwaitea Foods in Kimberley. Shayne is known for paying close attention to the needs of customers in his store, and was recognized for going out of his way to make sure that one particular customer was taken care of, by rescuing her and her children when their car broke down in the cold and driving them home. This is just an example of the special customer service that Shayne gives each and every day while working in our Kimberley store.

Overwaitea Foods team member Shayne Roe (centre) is pictured here with Store Manager Ted Murrell (left) and Darrell Jones being recognized for his commitment to service excellence with OFG’s 2010 Wow of the Year Award for going the extra mile for a customer in need.

Page 3 Leadership Excellence cont’d

Left to right: Dan Hansen, Mark Law, Allen Bordeleau, Steve van der Leest, Lionel Gjerde, Douglas Tucker, Ben Harrack, (front row) Wayne Currie, Mike Liebe and Ted Pigeon.

In addition to our Store Leader and Business Leader of Mike Liebe, Banner Merchandiser; and Ben Harrack, the Year Awards (featured on page 1), 2010 Leadership Store Manager, Overwaitea Foods Fort Nelson. Excellence Awards were presented to individuals for Special Achievement Awards were presented to displaying outstanding leadership qualities and achieving Wayne Currie, General Manager, Supply Chain, for the distinguished results in their areas. successful transition to a new state-of-the-art perishables Winners in this category were: Douglas Tucker, Regional warehouse facility at EVP and Mark Law, Store Manager, Manager, Save-On-Foods; Ted Pigeon, Store Manager, Williams Lake Save-On-Foods, for empowering his team Save-On-Foods Hart Highway - Prince George; Dan Hansen, to deliver great business results. Store Manager, Overwaitea Foods Burns Lake; Congratulations to all.

CHECKING IT OUT! • SPRING 2011 • VOLUME 22 • NUMBER 1

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