For Buyers of Premium Travel and Luxury Meetings

luxury | December 2014

for buyers of premium travel and luxury meetings

MARKETS India, Hong Kong/China, Japan, Australia LUXURY-AT-SEA Private yachts, river cruisers, ocean liners

WELLNESS Rich sources QUALITY DESTINATIONS New Zealand, Switzerland, Japan, Singapore

TTG Luxury Nov2014-p00 cover_redRH FINAL_DEC09.indd 3 9/12/14 10:39 am INDEPENDENT MEANS THAT NO MATTER HOW GRAND, LUXURY IS ALWAYS PERSONAL

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t the time of writing this, it’s just a month to go before we say goodbye to 2014 and welcome 2015. AJapan just announced it was in a recession. The Eurozone is trying to avert a deflation. The growth of the Chinese economy is slowing. And there’s rouble trouble in Russia. These are all important markets that have sustained the luxury travel industry worldwide and, certainly, they account for a chunk of Asia-Pacific’s inbound arrivals. The prospect of a headwind facing luxury travel demand is a bit worrisome. On the supply side, there is a surfeit of luxury hotels and resorts, private yachts and high-class river/ocean cruisers, quality destinations and those aspiring to attract quality tourists – thus stiffer competition for top dollars can be expected if demand softens. As purveyors of luxury travel, it’s time to reflect on how we can give better luxury experiences, and to whom, in order to keep our market share intact. Remember, even in bad times, everyone needs a little luxury in life, there will always be a market and our job is to make sure it comes our way, then we won’t have a recession even if there is one! On that note, my team and I wish you a happy and prosperous 2015.

Raini in Panarea, Aeolian islands, Sicily, Italy Raini Hamdi, Senior Editor

S Puvaneswary SALES & MARKETING Cheryl Lim OFFICES Editor, Malaysia/Brunei Michael Chow Advertisement SINGAPORE ([email protected]) Group Publisher Administration Manager 1 Science Park Road, EDITORIAL Greg Lowe ([email protected]) ([email protected]) #04-07 The Capricorn, Karen Yue Correspondent, Thailand Jonathan Yap Carol Cheng Singapore Science Park II Group Editor ([email protected]) Senior Business Manager Assistant Manager Singapore 117528 Tel: (65) 6395-7575 ([email protected]) Marianne Carandang, ([email protected]) Administration and Marketing ([email protected]) Fax: (65) 6536-0896 Gracia Chiang Rosa Ocampo Karen Cheung [email protected]; Deputy Group Editor Correspondents, The Philippines Senior Business Manager www.ttgasia.com ([email protected]) ([email protected], ([email protected]) PUBLISHING SERVICES

Hannah Koh [email protected]) Shirley Tan Tony Yeo Division Manager HONG KONG Assistant Editor, Prudence Lui Senior Business Manager Unit 2011, TTG Asia Online Correspondent, Hong Kong ([email protected]) Haze Loh 20/F Harbour Centre, ([email protected]) ([email protected]) Mervin Lee Senior Creative Designer 25 Harbour Road, Paige Lee Pei Qi Shekhar Niyogi Business Manager Lynn Lim Wanchai, Hong Kong Assistant Editor, Singapore Chief Correspondent, India ([email protected]) Web Executive Tel: (852) 2237-7252 Fax: (852)2237-7227 ([email protected]) ([email protected]) Stephanie So Carol Wong Xinyi Liang-Pholsena Feizal Samath Business Manager Senior Circulation Executive Assistant Editor, Thailand/Indochina Correspondent, ([email protected]) ([email protected]) Sri Lanka/Maldives Cheryl Tan TTG ASIA MEDIA ([email protected]) Kathy Neo Corporate Marketing Darren Ng Copy Editor Tan Kok Yong, Redmond Sia, Manager Managing Director ([email protected]) Goh Meng Yong ([email protected]) ([email protected]) Creative Designers Mimi Hudoyo Stephanie Toh Raini Hamdi Editor, Indonesia Lina Tan Marketing Executive Senior Editor TTG Travel Trade Publishing is a ([email protected]) Editorial Assistant ([email protected]) ([email protected]) business group of TTG Asia Media

TTG Asia Luxury is a product by TTG Travel Trade Publishing, a business group of TTG Asia Media. It is mailed free on written request to readers who meet predetermined criteria. Paid subscriptions are available to those who do not meet the criteria. MCI (P) 162/08/2014. PPS 1815/03/2013(025540). Printed by Times Printer Pte Ltd, 16 Tuas Avenue 5, Singapore 639340.

TTG Asia luxury | December 2014 1

TTG Luxury Nov2014-p01 editor noteFINAL.indd 1 8/12/14 2:16 pm Grand 50 party weekend

54 Rich Sources

36 Quality time

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44 Making the right moves

December 2014

06 luxury markets india 08 luxury markets hong kong/china 10 luxury markets japan 12 luxury markets australia 14 luxury-at-sea overview 16 luxury-at-sea markets 60 luxury-at-sea reviews Luxury 18 people 22 gasp! the audacity of luxury 27 guide luxury hotel representation 32 destination new zealand 36 destination switzerland 44 destination japan 50 destination singapore 54 focus wellness 60 luxury people kuno fasel 32 Eye on premium dollars 22 Gasp!

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CMY

K Asian luxury markets Uncertainty as Japan enters recession. But over in India, the new government is propping up conﬁdence. Meet also the Chinese ‘super tourist’ and the loving-it-now high-end Aussie traveller. TTG Asia Luxury has the latest on four key Asian luxury markets

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The recovering Indian However, Gupta noted demand economy is giving the trade a in general for destinations such as reason to cheer, with the Modi gov- Hong Kong, Singapore and Thai- ernment – sworn in earlier this year land had decreased compared to Modi – anticipated to further stimulate previous years. the luxury travel sector. Prakhar Travels director Atul According to data from the Cen- Dhir added: “Most have done tral Statistics Office, India’s GDP South-east Asia, Hong Kong and goodie grew by 5.7 per cent during the Macau, while Dubai is too hot for April-June period, expanding faster summers. Europe and Canada are As India’s new prime than it did in any quarter over the becoming very popular. last two years. “Indian travellers are getting minister Narendra Modi Dove Travels India’s managing more adventurous. They are ready partner, Ashwani K Gupta, said: to spend and want to be pampered. strives to make his mark, “Last year was so-so. But with the The Indian luxury market is always new government in India, we are underestimated,” said Dhir, high- hopeful that businesses and the lighting that clients are comfortable conﬁdence rises among economy will grow. We see that splurging on business-class air budgets are increasing.” tickets and US$500-700 per night for India’s well-heeled, reports He pointed out that the imposi- a holiday that spans 10-15 days. tion of martial law in Thailand “Besides travelling with their Gracia Chiang had resulted in the cancellation of families in summer, they now also groups, although there was still FIT travel out for golf and spa at the business. drop of the hat, as well as for anni-

6 TTG Asia luxury | December 2014

TTG Luxury Nov2014-p06-07 Luxurymarket India_redRHmy.indd 6 10/12/14 4:54 pm Jan Kranendonk/Dreamstime.com Nisarg Lakhmani/Dreamstime.com Nisarg

Left India’s new prime minister Narendra Modi Above Indian luxury travellers: “underestimated”

Over the last 12 months, all these Indian clients are going to Siem The Reap, which I’ve not seen before. Indian Gordon Bell, director of sales, ICS Travel Group upmarket traveller versaries and birthday parties.” are destinations that have caught the Despite the surge in Internet interest of his clients recently. usage in India, Dhir said that As for travel within South-east is ready to spend high-end clients still prefer to book Asia, ICS Travel Group director of and wants to be offline. His business has been expe- sales, Gordon Bell, said the Thailand- pampered riencing growth of 15-20 per cent based DMC is now seeing Indian still prefers to book annually for the last five years. travellers venturing farther. Mayfair Airtravel Services India “Over the last 12 months, all these with knowledgeable managing director, Sharad Thada- Indian clients are going to Siem Reap, luxury planners but ni, said: “Luxury travel is a good which I’ve not seen before. They are knows what he wants space to be in. FITs now come with also enquiring about Myanmar,” said is getting more ideas. They are seasoned travellers Bell. “People are looking for other adventurous and so they know what they want. We destinations besides Thailand, Malay- don’t give them structured itinerar- sia and Hong Kong…It’s not the most willing to try newer ies.” stable time for the region, but we’ve places Canada, Turkey, Australia, done very well this year considering South Africa and southern Europe what’s (happened in Thailand).”

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Chinese ‘super tourists’ want adventure Hong Kong and mainland Chinese super travellers are just becoming more sophisticated, reports Gracia Chiang

South-east Asian periences that “enrich their lives”. something educational, such as kids’ destinations have had a bad year South America is one of those new activities and cooking classes. They with Chinese-speaking luxury destinations, she said. also bring along their parents,” she travellers, who have reacted to We expect to Xpert Holidays Hong Kong mar- explained. the martial law in Thailand, the have 1,000 keting manager, Lucina Lo, shared Fanny Zhao, operation manager disappearance of Malaysia Airlines’ people buying the same sentiments. of Diadema, which develops the- MH370 as well as Sinophobia in our South “With the crisis in Thailand, matic leisure tours for the Chinese Pole and Vietnam and the Philippines. more Hong Kong people are look- market, added: “South-east Asia has Antarctica At this year’s ILTM Asia in ing for resorts in places like the great luxury products. Vietnam, for holidays Shanghai, Farrington American in 2014, Maldives and the Seychelles. They example, has The Nam Hai in Hoi Express Travel Hong Kong assis- compared to are seen to be safer. An. However, the biggest obstacle tant manager, marketing/product 300 last year. “Overall, we saw growth in to selling more of South-east Asia is development, Yvonne Yu, told TTG the first half of the year. Salaries the political issues and unrest in the Asia Luxury: “Before the (coup), Fanny Zhao, in Hong Kong are rising, and we region.” operation manager, travellers were actually going back Diadema have seen growth in numbers and Japan is also a no-go because of (to Thailand), but now they are spending.” the disputed islands in the East Chi- heading to Taiwan, Singapore and Having offices in Shanghai na Sea, Zhao pointed out. Instead, South Korea. Business dropped by and Beijing as well, Lo contrasted clients are opting for Europe and the more than 50 per cent (to Thai- China’s and Hong Kong’s rich. US as well as the South Pole and the land).” “The Chinese prefer places they Antarctica. While South-east Asia has can talk about to friends, but Hong “We expect to have 1,000 people always been the company’s bread Kong travellers are more mature. buying our South Pole and Antarc- and butter, more clients are looking They tend to bring young kids on tica holidays in 2014, compared to longhaul and seeking unique ex- their holidays, so parents want 300 last year,” she predicted.

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TTG Luxury Nov2014-p08-09 Luxurymarket China_redRHmy.indd 8 8/12/14 2:19 pm Above Potosi, Bolivia is ‘in’ because of its strong sense of adventure and excitement

Highlighting results from the Hoogewerf also made special Separately, Hurun Report’s 2014 Survey on China’s High-end mention about medical tourism, annual Chinese Luxury Consumer Tourism conducted with Diadema, which is starting to trend upwards Survey also revealed that for 2014, Hurun Report’s chairman and chief (see Wellness report on page 54). Australia, France, Dubai, Switzer- researcher, Rupert Hoogewerf, However, Easy Trip China COO, land and the Maldives topped the observed that adventure tourism is Leong Zhang, who organises self- list of preferred international tour- hotting up among ‘super tourists’, drive holidays in Germany among ist destinations among HNWIs, in defined as experienced travellers other products, felt it would still that order. The three Asian coun- who have been to 40 countries or take a lot of education before the tries among the top 15 are Japan more. bulk of Chinese luxury travel- (7th), Singapore (9th) and Thailand The study found that 48 per lers fully embrace such adventure (12th). cent of the 203 respondents picked experiences. Last year, France ranked first, ‘natural adventure’, followed by “They still want to spend their followed by the US, Singapore, ‘self drive’ (45 per cent) and ‘South money on shopping,” he quipped. Switzerland and the UK. Pole and North Pole’ (34 per cent) as the top three travel experiences they dream of splurging on. has been to 40 countries For must-achieve travel within The or more the next three years, South America Chinese – Bolivia emerged as the front run- wants adventure ner, followed by South Pole/North ‘super Pole and Africa, “destinations that tourist’ picks South America – Bolivia have a strong sense of adventure as the ‘must achieve’ in 2015 and excitement”, the findings stated.

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TTG Luxury Nov2014-p08-09 Luxurymarket China_redRHmy.indd 9 10/12/14 4:55 pm luxury markets japan nui7711/123RF.COM Will recession bite travel? Japan luxe planners were seeing rising bookings and were hoping to put behind a bad 2013 for good, but uncertainty now reigns, reports Gracia Chiang

Japanese luxury planners global sales and marketing, Ry- Africa and South America to clients. interviewed at this year’s ILTM oichi Suzuki, said his volumes so Kamimura added that demand for Asia in June were optimistic about far were up by five to 10 per cent, luxury hotels such as the Amanre- business prospects, saying the ex- while budgets were up by 10 per sorts would also continue to grow. pansionary policies of Abenomics cent. For luxury cruise line, Silversea seemed to have borne some fruit. There was also an increase in Cruises, the Japanese market has Emerging from what was advanced bookings. In the past, continued to keep afloat. It is still the described as a “bad year” in 2013, clients used to book one to two largest in Asia for the company in several of them told TTG Asia months before (the trip), now it terms of absolute numbers. Luxury that they were witness- was three to four months, he said. ICM International Cruise Market- ing growth in both bookings and Suzuki also observed that hon- ing CEO, Setsuko Nakagawa, who expenditure. eymooners were opting for farther represents Silversea and other pre- ST World managing director, destinations such as Africa and mium cruise lines in Japan, told TTG South America. These could cost as Asia Luxury at the time: “The market much as US$4,000 per pax, span- is growing, but at a stable rate. Last ning seven to eight days. year was a difficult one. But with Similarly, N-1tour’s Takeshi Abenomics, moods are lifting among The average spend per Kamimura noted that while aver- the Japanese. This year all businesses pax has risen to around age spend per pax last year was are growing.” US$4,000 this year, from US$3,000-US$3,500, this had risen She added that the challenge is at- US$3,000-US$3,500 last to around US$4,000. tracting a younger set of guests who year. Having seen the popularity of have the capabilities to cruise. “We’re Takeshi Kamimura Europe and Hawaii this year, he looking at urban executive types in N-1tour was planning next to introduce the fields of IT and real estate, as well

10 TTG Asia luxury | December 2014

TTG Luxury Nov2014-p10-11 Luxurymarket japan_redRHmy.indd 10 8/12/14 2:20 pm Above Ginza, Tokyo: Will Japanese still splurge in the face of a recession? Below Japanese are still the main Asian clientele on superdeluxe Silversea

appears to be spending more from five to eight per cent, while The the impact of the recession throws a Japanese opts for farther destinations spanner into the works. ST World’s Suzuki is also upmarket may be spooked to travel as a concerned that the Ebola outbreak traveller result of current crises such as in West Africa “as some Japanese the Ebola virus travellers are now worried about air travel”, he said.

as young business owners,” said What is heartening, however, Nakagawa. is that last year’s steep drops in Despite such upbeat moods, a outbound travellers for the three look at overall outbound figures consecutive months April-June – and Japan’s announcement in 2013 (a decline of 12 per cent each November that it was officially in month) have tapered off, with the recession – now give some reason to worst performance this year being worry. January’s drop of 7.9 per cent. It From January to July, all months does seem, as the trade sources except May recorded year-on-year suggesed, that Japan might just be negative growth in Japanese de- on the road to recovery. partures, according to preliminary Having said that, the country figures from the Japan National is still absorbing the full impact of Tourism Organization. April’s hike in consumption tax,

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Swimming with the currency The strong Aussie dollar sees Australians travelling or cruising in greater style, reports Gracia Chiang

Panoramic view by a strong cur- directions and in different Asian of Berlin (top); Propped up Park Guell, Bar- rency, Australian luxury travellers destinations. It was usually only on celona (right): are booking farther and dearer holi- the way home.” strong currency days this year, with cruising being a The preference for Europe was makes Europe the top choice well-loved option. not as evident for all luxury travel among rich Four Corners Travel Group buyers TTG Asia Luxury spoke to at Australians supervisor-corporate and leisure, ILTM Asia this year, however. Jo-Ellen Robilliard, said because Freedman & Turner Travel As- the Australian dollar is in a better sociates mobile travel consultant, position against the US dollar and Kiran Taylor, said this year has the euro than in previous years, Eu- been a busier one for bookings to rope has become the flavour of the Asia. His company services FITs month, with cities like Barcelona, and small groups. Berlin and Milan being sought after. Said Taylor: “The hotels in Asia She explained that since Asia has do an amazing job, especially when always been affordable, the higher it comes to service, which is what spending power abroad has been Australians want. “the major drawcard” for travel to “We saw more people wanting Europe. to go to China in the last year out Robilliard said: “While Asia had of curiosity but also because they been more of a destination, it has want to go before it becomes over- become a stopover for our clients. commercialised. Vietnam is also up However, stopovers can be three to and coming.” four days, and sometimes in both Cruising in Europe and Asia

12 TTG Asia luxury | December 2014

TTG Luxury Nov2014-p12-13 Luxurymarket Aust_redRHmy.indd 12 8/12/14 2:20 pm The upmarket Aussie traveller

loves Europe at the moment loves high-end cruising at the moment is basically ’loving it’ at the moment Luciano Mortula/123RF.COM

has been wildy popular, pointed “We’re also seeing more multi- out Anywhere Travel operations generational travel,” he said. manager, Nik Young, who added Four Corners Travel Group’s that clients like the Silversea and Robilliard added: “Many clients Seabourne brands. have also gone up a room type. He shared that revenue from Where they used to book partial high-end leisure was up by 35 per ocean views, they are now booking cent for the financial year ending in full ocean views.” June, adding that the company had It is not just ocean cruising just joined luxury travel network that has gained a loyal following. Virtuoso a few months ago. Luxury river cruise company Aqua “A lot are going to Europe (Spain, Expeditions, too, reported strong Italy and Greece) where there’s demand from Australia and New such good value, but also (doing) Zealand for its first ship in Asia, private tours in Indochina…They which began sailing along the Me- are also asking us to do a lot more, kong River between Cambodia and not just booking their flights and Vietnam in September. hotels. They want transfers, tours, Earlier this year, Aqua Expedi- everything,”said Young. tions CEO and founder, Francesco Also singling out the attractive- Galli Zugaro, said forward book- ness of cruises for the market, Ash- ings from Australia and New more & James Travel Associates gen- Zealand for the 20-suite ship “were eral manager, Greg Ashmore, noted strong across the three-, four- and that budgets are getting bigger. seven-night sailings”.

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Asians are willingworld to part with big dollars to sail or cruise the world, reports Raini Hamdi

The thought of luxuriating on board with to many places in the minimum amount of time. Plus, no cares in the world and travelling to a string of places generally, there is air-conditioning – the ladies do not without having to pack and unpack is fast catching on like to stay too long under the sun,” he said. among rich Asians as one of their favourite ideas of real Much like renting a Mercedes or a Bentley, the luxury. groups would rent a yacht for a private day tour to Cruise players, be they operators of luxury yachts, visit, say, a landmark in Phuket or Phi-Phi island, or sleek river cruisers or prestigious ocean liners, are re- rent a yacht for a week or so to go as far as Myanmar or porting a jump in the number of Asian guests who ap- Langkawi, explained Tabuteau. The latter are “aficio- pear to be taking to sailing or cruising like fish to water. nados” who have rented yachts several times for their Vincent Tabuteau, managing director of Asia Marine, holidays, know the boat they want and have specific Thailand, said his clientele used to be Europeans, Brit- demands, he said. Clients don’t need to know how to ish and Americans but “the new clientele” comprises sail – six of Asia Marine’s 17 yachts are crewed luxury Russians, Chinese and South Koreans. yachts, with capacities ranging from six to 30 pax. “It’s new and trendy, something they have never Anything above 30 would not be ‘luxury’,” Tabuteau done before. They generally come in groups and prefer pointed out. to rent motor yachts, as these yachts are fast and can go The price for crewed yachts range from 1,200 euros

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TTG Luxury Nov2014-p14-21 luxury sea_red2gcmy.indd 14 8/12/14 2:21 pm (US$1,491) all-inclusive (i.e. boat, crew, meals, fuel, most of all, it’s always the relaxation on board, etc) to a whopping 20,000 euros. where their needs are taken care of and where they Besides private yachting from Phuket to Lang- feel safe and at home, that appeals to the guests.” kawi, Asians are also lapping up river cruises in Cruising In Malaysia, Airplus is a preferred agency of Europe. The Travel Corporation, for example, which in Asia on Crystal Cruises although it also books clients on has started to market its Uniworld Boutique River luxury yachts Celebrity Cruises, Royal Caribbean Cruises, Princess Cruise Collection in Asia, is seeing a steady take-up is something Cruises, etc, if cost is a concern. new...there especially in Asian markets that have lots of seasoned “We send a lot of guests to sail on the Crystal is good travellers, such as Singapore. The driving force, once Serenity and Crystal Symphony, and once a Crystal commission in again, is the thirst for a new experience. one contract. cruise, always a Crystal cruise,” said Tan. Explained Robin Yap, president, The Travel Cor- Asked how she managed to convince clients to go poration Asia, based in Singapore: “Singaporeans Vincent Tabuteau, on board a Crystal cruise whose brochure fare is an are well-travelled and are constantly looking for a managing director, astounding US$33,670, Tan explained: “The cruise Asia Marine, new experience. A leisurely vacation such as six-star Thailand (for this example, TTG Asia Luxury picked Crystal cruising at affordable prices appeals to seasoned Symphony’s Voyage 4206, a 14-night South-east travellers, families who want to bond together, hon- Asia cruise in March this year), the brochure fare of eymooners who want to spend intimate time together US$33,670 is per person and in a Penthouse cat- without checking in and out of hotels, and companies egory. Since my clients know South-east Asia well, that want to reward their top achievers. I will suggest they sail on category B, a stateroom “All meals, drinks and shore excursions are in- with balcony. The cost per person after a two-for- cluded and, more importantly, they get to see Europe one savings, Crystal Society Member savings and from the river with unobstructed views, which is a air allowance is US$7,920 per person. unique experience,” said Yap. “Crystal Symphony offers onboard activities from After all, who could resist river cruises with names a nightclub to enrichment courses and lectures. F&B that conjure enchantment such as the range being of- is all-inclusive – drinks, wines, two specialty restau- fered by Uniworld which includes The Castles on the rants Nobu & Prego, etc – which will make the trip Rhines; Tulips and Windmills; Enchanting Danube; very affordable. Not forgetting free laundry!” Bordeaux, Vineyards & Chateaux (see review on page The Travel Corporation’s Yap and Asia Marine’s 18); Christmas Markets; Imperial Waterways of Rus- Tabuteau agreed luxury travel planners in Asia sia and its new Venice & the Gems of Northern Italy. could earn a lot if only they would master the art “All these are eight to 10-day itineraries which of selling cruises. “Any licensed travel agency can work well with Singapore travellers. Also, some of book Uniworld and get a full 10 per cent com- the passengers will combine the cruise with land mission, fam cruise inspection opportunities and tours with our sister brands Insight Vacations, Con- discounted travel for themselves, subject to space tiki and Trafalgar Guided Holidays to complete an availability,” said Yap. air, sea and land experience,” said Yap. Tabuteau admitted, however, that luxury tour op- Adding to the choice of sea vacations for well- erators and agencies are slow to sell yacht charters. heeled Asians are luxury ocean liners which are also “Cruising in Asia on luxury yachts is something seeing Asia as a sunrise market, going by rising book- new. Luxury tour operators are used to it in the Car- ings made by their preferred agencies in the region. ibbean and Mediterranean but do not see Asia as a Debbie Tan, general manager of Airplus Travel cruising destination, rather as a traditional tourism Services Malaysia, said: “Yes, the (Malaysian) market destination. is growing. Fifteen years ago, our clients were more “Yet, there is good commission in one contract elderly but this no longer applies in recent years. The – imagine, it can be 60,000 euros per week in one age profile now is from late 30s to early 50s, and most contract, plus there are other (commissions) from of our clients are active businessmen and business- pre- and post-cruise services such as private plane, women, of which a few are extremely rich and high villa and limousine rentals. profile. “Right now 30 per cent of our business is from di- “They look for luxury, pampering and a relaxing rect bookings and we are developing a new website experience which cruising fulfils: one does not have Facing page, to get more B2C bookings. We have to educate tour to pack and unpack unlike on land tours; all meals, from left Crystal operators and luxury agencies on the product; we entertainment and lots of other activities are includ- Cruises; Maid have started to, and we find that once they know the Marian, one of ed, which makes cruising less expensive. Asia Marine’s product, they actually deliver more clients than the “Then, some destinations can only be visited by most luxurious yacht brokers, at least for our mid-range products,” cruising, for example, Alaska and Antarctica. But crewed yachts said Tabuteau.

TTG Asia luxury | December 2014 15

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The novelty of cruising Bragging rights and the prestige of new places such as the Arctic and Antarctica combine to make China the fastest-growing high- end Asian cruise market, reports Gracia Chiang Crystal Cruises Crystal

Above and Cruise companies with lanche…we are now even thinking When asked what kind of behav- facing page The Arctic and small to mid-size ships are scram- of building a ship for the Chinese ioural challenges staff have been Antarctica may bling to tap the high-end market in because we have that expertise.” faced with, he said these included be icy cold but Asia, which is increasingly lapping Most clients are interested in passengers who threw stones at they are hot up the concept of luxury at sea. destinations for the shorter, nine-night voyages, animals to make them move for Chinese cruise However, it comes with challenges, although the company recently photos, stealing eggs and lighting travellers such as catering to the unique pref- received group bookings for its up and throwing cigarette butts on erences of tourists from this part of 31-night sailings to the Ross Sea, shore. the world. which incorporates helicopter “The Chinese are willing to Having witnessed exponential landings. The latter starts from travel long distance for something growth from Asia, Netherlands- US$24,950 per person. special that others have not done. based Oceanwide Expeditions Piper elaborated: “The situa- Maybe 20 years ago it was cool to attended ILTM Asia in Shanghai for tion has changed. The tour opera- travel to Europe, now the hip thing the first time this year in the hope tors used to bring groups to start is Arctic and Antarctica,” observed of striking up more trade partner- with, but now they charter ships Piper, who shared that Oceanwide ships in the region. and make it their own show. Some gets around six charters a year Where Asia only accounted for operators have specialised in the from China. one to two per cent of market share polar region, and they really know Other cruise lines are also five years ago, it now stands at 10 the trade. chasing the dragon that is China. per cent for the mid-size company, “That’s good because (it helps) Monaco-based luxury operator with China contributing the bulk of travellers understand that the Silversea Cruises recorded about 30 travellers. places that we visit are fragile and per cent year-on-year from the mar- The polar expedition operator you have to follow a certain code of ket, its fastest-growing in Asia. owns a fleet of four ice-strength- conduct. If they charter, they bring Similarly, Antarctica is the top ened vessels, focusing on wildlife, their own escorts who can translate choice among Silversea’s Chinese nature and activities in the Arctic the guidelines for visitors and make clientele, mainly because it’s a and Antarctica. sure these are understood. Our “show-off destination”, said re- Senior international sales man- guides onboard are normally there gional director, Asia, Melvyn Yap. ager, Florian Piper, told TTG Asia for educational and experiential He said the cruise line is see- luxury: “Since the introduction to learning, but they have had to be ing groups of men onboard who the China market, it’s been an ava- policemen.” are possibly mixing business with

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TTG Luxury Nov2014-p14-21 luxury sea_red2gcmy.indd 16 8/12/14 2:21 pm leisure. “They are also choosing With interest on the rise from river cruise line Aqua Expeditions’ our expedition ships because they travel consultants in Asia, US-based first ship in Asia commenced sailing prefer a more casual dress code.” parent company Prestige Cruise along the Mekong River between The penchant for dressing down Holdings (which Norwegian Cruise The (Chinese) Cambodia and Vietnam in Septem- while on holiday among the Chi- Line is acquiring) earlier this year tour operators ber. nese was also pointed out by Piper, appointed its first director of sales used to bring The company began with two groups to who said: “Most of the high-end dedicated to and based in the re- small ships on the Amazon River in start with, people who hold big positions at gion. Working out of Singapore, her Peru, offering nature-based ad- but now they ventures combined with five-star home just want to dress casually mandate is to drive more business charter ships when they are on our ships; they from Singapore and Hong Kong and make boutique hotel accommodation and just want to be normal. We don’t especially, where the company sees it their own gourmet cuisine. Capacity is limited have a hairdresser onboard, butler most opportunity at this time. show. on ships, ranging from 12 to 20 service or a captain’s dinner. We Oceania Cruises’ mid-size ships suites. don’t do suits and ties.” boast fine cuisine and a country-club Florian Piper, CEO and founder, Francesco Galli senior international Despite the strong potential of casual ambience among its draws, sales manager, Zugaro, said: “The concept of cruis- China, the established market of while Regent Seven Seas’ all-suite Oceanwide ing is becoming increasingly popu- Japan is still top for several com- and all-balcony fleet is an all- Expeditions lar in this part of the world, and this panies. inclusive luxury cruise product that is contributing to our growth. For Silversea, Japan currently comes with the amenities of larger “There is strong interest for both delivers the biggest volume in Asia. ships. Mekong and Amazon cruises, with However, growth is flat, while in Director of international sales the latter enjoying more attention revenue terms, Japan comes after Asia, Constance Seck, said: “There due to the exotic nature and unique- Hong Kong and China. Other are still many travel agencies and ness of the Amazon.” markets with growth potential are consumers that are not aware of the Interestingly, even though cruise Thailand and the Philippines for upper-premium and luxury seg- lines are netting more Asian busi- multi-generational travel. ments of the cruise market. ness, many don’t feel they need to Said Yap: “For Japanese cli- “(Our company) felt that a lo- go out of their way to tailor their of- ents, Mediterranean voyages are cal director of sales would help to ferings to customers from the region. popular, as are the Baltics and polar increase the regional knowledge of Said Seck: “The success of our region. However, the customer these segments through our brand- brands within the Asia markets has profile is getting older so there’s a ing, training and marketing efforts, been that our clients want the prod- need to attract younger customers. along with first-hand experience on uct as it is presented; they are not This is challenging as they can’t the ships via fams and ship tours.” looking for an ‘Asian-style’ cruise take long vacations.” It is not just ocean cruising that’s product or a luxury cruise product Japan is also a key market that picking up speed in Asia. with an Asian influence.” has performed well for Regent Having established an office in Added Yap: “We are essentially Seven Seas Cruises and Oceania Singapore last year to cater to grow- an Italian product; many clients Cruises. ing demand from the region, luxury enjoy that unique experience.”

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Check-in Bordeaux, Vineyards & Chateaux (8 Days) River Royale, Uniworld Boutique River Cruise Collection

By Raini Hamdi

ITINERARY To me, this cruise is perfect for those who have never visited Bordeaux – the most important wine region in France – and who want to learn more about Bordeaux wines. The cruise itself – along three rivers, the Garonne, Dordogne and Gironde – was not too scenic, but the itinerary unlocked many must- sees in Bordeaux via coach transfers daily. The highlights for me were sightseeing in the charming towns of St Emilion and Bergerac; a fun and well-presented wine-tasting and appreciation class in an estate called Chateau d’Arsac; a fabulous lunch paired with three Sauternes

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TTG Luxury Nov2014-p14-21 luxury sea_red2gcmy.indd 18 8/12/14 2:21 pm wines of different estates and Oh the bed! A handcrafted Savoir Facing page F&B Credit must also go to the th River Royale: vintages in a 17 century manor of England bed fluffed with 100 long, sleek, executive chef who made dining located in a 40ha vineyard, Chateau per cent Egyptian cotton linens and elegant onboard an occasion to look forward d’Arche; and a night tour and a free European duvets, it gave the whole Below to each day. Lunch was correctly Excellent food day of shopping in Bordeaux city room an air of luxury. and ultra- light and satisfying, while the dinner when we returned to the port at the All the facilities onboard were comfort await menu was fit for an epicurean, each end of the cruise. There was just classy. The key areas of congrega- onboard evening offering something different one day of sightseeing, in Blaye, tion were the main dining restau- and was always tasty and delicious. which I felt we could do without, rant, the salon/bar and the ultra- The wines served onboard, how- as we were driven for hours only to inviting, long sun deck. As well ever, could be better, considering see a reconstructed windmill, none- for me, the gym which, although this was a Bordeaux, Vineyards and too-intriguing cave dwellings and small, I appreciated greatly, for I Chateaux cruise. The reds and whites ordinary stone houses along the must exercise in the face of F&B served were befittingly from the re- coast. I would have spent the day abundance on a cruise. gion, alas, they were rather modest. reading onboard the beautiful River My suggestion is, rather than serv- Royale if I had known this. SERVICE The tip-top facilities, ing unlimited average wines as part amenities and modern trappings of the all-inclusive offering, serve SHIP My heart leapt the first time I (the Internet worked like a dream better wines but limited to, say, half set eyes on the River Royale, docked all the time in my room) were a bottle per person per dinner. in the heart of Bordeaux city wait- matched by personalised and at- Or, for better wines from Bor- ing patiently for me to board. tentive service by the crew, many deaux to be served at least on one or What a head-turner she was, of whom hailed from Romania two evenings – say, during the one looking so elegant, sleek, lengthy and were a credit to their country. ‘epicurean’ dinner which featured a (110m long) and new, having un- Whether it was my maid Andrea, menu styled by a celebrity chef, or at dergone a remodelling this year. or service staff Constantine, they the farewell dinner. There are 26 category one gave me this feeling they were staterooms (13m2); 38 category thankful for their job. Every request VERDICT Uniworld prides itself on two and three staterooms (14m2); was never too troublesome and service delivery and promises guests and a suite (20m2). I was happy in was attended to immediately, a luxury boutique hotel-style experi- Bordeaux, Vineyards & Chateaux (8 Days) my category one stateroom (room despite this being a full cruise. ence. I can assure you this is no mere 205); I thought it was the best deal For example, restaurant manager empty promise – both the service River Royale, Uniworld Boutique River Cruise Collection given the small difference in size Cristina made a mental note that I and product of River Royale live up with category two. It had large drink freshly-squeezed lemon and to the promise. I can also imagine windows to look out to when we hot water each morning, and this that Asian clients, especially those were cruising, while the full mirror was served without me having to who want to discover the region and on the wall across my queen-size ask each time I breakfasted in the learn more about Bordeaux wines, bed made the space appear larger. main restaurant. will enjoy this cruise.

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Check-in Gems of Antiquity – Athens to Istanbul (8 days) Riviera, Oceania Cruises

By Gracia Chiang

ITINERARY A dream for history and culture buffs – suffice to say that at least four UNESCO heritage sites can be visited on this sailing. As the cruise kicked off from Athens, there was the opportunity to scale the Acropolis and take in the other famed sights of the Greek capital, and dig into some souvlaki and moussaka. Arriving in Ephesus and being led through its library and am- phitheatre by our enthusiastic guide (who used to work as a university professor no less), it was mind-blowing to imagine life in this ancient city, which flourished as a commercial centre under Roman rule. Other important historical sites covered

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TTG Luxury Nov2014-p14-21 luxury sea_red2gcmy.indd 20 8/12/14 2:21 pm included the archaeological ruins of 186m2 Ralph Lauren-furnished Facing page, is no surcharge for dining in any of Philippi, home to the first Christian Owner’s Suites, each with indoor from top the specialty restaurants. However, Riviera exterior; church on European soil; medieval and outdoor whirlpool spas, a liv- Owner’s Suite guests are allowed only one reserva- Rhodes; and, Istanbul, where we ing room, two bathrooms, a music bedroom tion in each, while suite guests can oohed and aahed over architectural room with piano and butler service. Below make two. We had a lobster dish Canyon Ranch marvels like the Blue Mosque. Being the restless traveller Terrace almost every night, all cooked in dif- However, in Greece, it was a pity that I am, I was worried I would ferent styles of course. I loved Tos- we docked in Santorini on a day be bored spending seven nights cana the most, the epitome of dining where it was swarming with thou- onboard. Far from it. I barely had with a view. There was an entire sands of cruise passengers from time to enjoy the chaise longues in menu devoted to extra virgin olive two other large ships. I enjoyed the handsome and well-stocked Li- oil and balsamic vinegar options! Mykonos more, for its shopping brary, and the spacious gym which, The other specialty restaurants were and also because I did not have to with floor-to-ceiling windows, Jacques, serving up French delicacies jostle just to take a decent photo. possibly offered the best views I’d (we had baked escargots and mus- Overall, I found this itinerary ever seen on treadmills. I would sels); Polo Grill steakhouse for its had a good mix of ports that incor- have also loved to join the activities USDA prime beef; and Red Ginger, porated both the chance to learn as in the Artist Loft and Bon Appétit where diners would be spoiled for well as chill. Culinary Center, as they did look choice by the tea and chopstick se- like inviting studios to pick up a lection (the ivory ones were a treat) SHIP A bottle of chilled cham- new skill or two. There was also and Asian favourites like sashimi pagne and box of Godiva choco- ample space devoted to gaming and Pad Thai. lates were waiting in our concierge machines, but that did not interest The daily afternoon tea at Hori- veranda stateroom when we me. The post-dinner shows were a zons Lounge, which has a classical checked in. At 26m2, the room felt hit and miss, but there was a pretty string quartet playing in the back- just right for my husband and good performance featuring the ground as you nibble on scones and I, although huge luggage is not music of Andrew Llyod Webber take your pick from pastry carts, was recommended. The 1,000-thread- one night. The spotty Wi-Fi connec- another treat. count linen on our queen-size bed tion throughout the ship could also felt luxurious, but I would have be improved. VERDICT Perfect for those will- preferred a firmer mattress. ing to splurge slightly more for an Gems of Antiquity – Athens to Istanbul (8 days) I especially liked the generously SERVICE Very warm, from house- upmarket cruise experience. It is Riviera, Oceania Cruises sized marble-and-granite bath- keeping staff to the sommeliers. also a great way to get a taste of the room, which came with a bathtub Asian guests would feel at home, Mediterranean, minus the hassle and shower area as well as Bvlgari with the largely international of packing/unpacking and self- toiletries. My favourite spot was crew ready to go the extra mile. planning. Plus, there were many the balcony, which was ideal for I encountered servers who were couples and families onboard, some reading and taking in the gorgeous Filipino, Thai, Indonesian and even of whom told us they found this a sunrise. Thoughtful touches such Burmese. Expect no less than five- good chance to reconnect with loved as the provision of a ThinkPad with star hospitality standards. ones. Wi-Fi access, cashmere blankets for windy days on the veranda, a tote F&B Perhaps the strongest suit of bag for excursions and free press- Oceania. French chef Jacques Pépin ing of garments also went a long is the executive culinary director, way in making me feel welcome. and this showed in the high-quality Just two years old, the Riviera fine dining that did not feel mass- sparkled with tastefully decorated produced, whether in the Grand interiors. Most of the 625 rooms are Dining Room or Terrace Café. We veranda staterooms and concierge were pleasantly surprised that even veranda staterooms. The latter in-room orders were executed well. comes with perks available to suite There are seven main F&B areas, guests such as the Canyon Ranch many of which are only open for SpaClub’s private pool terrace and dinner. That is no issue though, as access to the Concierge Lounge. that’s when most passengers are Suites are another level altogether, back from tours. with the most lavish being the Unlike some other cruises, there

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Seaplanes cut travel time Desert Gate goes for from Hanoi to Halong Bay Vietnam’s first seaplane service has been launched, cutting travel time from premium market Hanoi to Halong Bay to 30 minutes, a new long-sought alternative to the Desert Gate is now providing full-service premium experi- four-hour, overland haul. ences in the UAE with a new distinguished office in Dubai. The first to launch the service was Hai Au Aviation in a joint promotion It offers tailormade excursions and programmes for with Emeraude Classic Cruises till December 31. upscale leisure FITs and groups. The tone is set from a pre- The planes lift off at 10.00 from Hanoi’s Noi Bai airport and touch down arrival questionnaire to gauge individual guest preferences, on water at Tuan Chau Marina. Passengers then ferry to the Emeraude for a to welcome concierges at the airport on arrival through to noon departure to Halong Bay. farewell. Hai Au’s maiden flight took place on September 9. The airline flies a Samir Tabbah, CEO, Desert Gate, who is at the helm of Cessna Caravan C208 EX, manufactured in June in Wichita, Kansas in the the transformation, said: “We pride ourselves on viewing US. The 12.8m long aircraft seats 12 and cruises at 260km/h under the UAE as our home, partners as our family and travellers command of two pilots. Hai Au notes on its website that the Caravan is the as our guests. The UAE has so much to offer and see; we largest single-engine float plane. study our guests to provide them with the most suitable “The Hai Au alternative opens up a whole new market segment for programme of activities, moving Halong Bay,” said Kurt Walter, Emeraude’s general manager. “For many, the away from the generic, overdone prospect of a three to four-hour overland drive from Hanoi to Halong Bay is routine.” an insurmountable hurdle.” The main markets of the UK, The VND11,697,000 (US$549) per person package includes a one-way Germany and the CIS will contin- flight from Noi Bai to Halong, a private cabin for two, all meals, the cruise, ue being served but the DMC will onshore excursions and overland transportation back to Hanoi in a private further promote UAE in Eastern vehicle. Those who prefer to return by plane can take a 16:30 flight for an Europe, the Americas, additional charge. and the Far East. Meanwhile, Luxury Travel Vietnam has launched a two-day/one-night The group has also package to experience Halong Bay by seaplane and cruise its waters with introduced EventLab, Paradise Cruises priced at US$1,097 per person. a full- service event Situated in the Gulf of Tonkin, Halong Bay is one of the world’s natural management company wonders with more than 3,000 islands of fantastic shapes sculpted by time, mainly servicing gov- wind and waves. ernment and corpo- Cruising between the limestone karst cliffs which appear like fairytale rate entities. castles, complete with rocky spires and hidden caves, is a mystical experience.

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TTG Luxury Nov2014-p22-26 gasp_RED FINALmy.indd 22 8/12/14 2:23 pm Colonial elegance on the beach in Bintan Relive the romance of colonial elegance with The Sanchaya, a new beachfront estate located in Bintan which will officially open on January 1, 2015. The Sanchaya is located on the prime northern coast of Bintan Island and is part of the Lagoi Bay development which will add private residences and hotels, commercial spaces, a golf course and an international airport, in addition to the existing domestic airport on the island. It promises an extraordinary experience with highly personalised service (training by the British Butler Institute) and accommodation that reflects the rich culture, history and art of South-east Asia. A taste of Thailand, for example, is reflected in the Lawan Village’s seven villas built around a beautiful man-made lagoon. Eight one-bedroom seaview villas reflect influences from Brunei, Indonesia, Cambodia and Vietnam, while four two- Beloved Crème Simon bedroom seaview villas reflect influences from Malaysia, the Philippines, Laos and Myanmar. relaunched in Asia There is a total of 21 villas and nine suites featuring king-sized beds and walk- in closets, Ploh bed and bathlinen, Bang & Olufsen TV and sound systems, iPad A Singapore-based private equity fund, Hera Capital, and minis and Wi-Fi. private investors have relaunched Crème Simon, the iconic Murli Rao, the estate manager, said: “Just 45 minutes from Singapore (by French heritage skincare brand founded in 1860. ferry), this charming retreat envelopes you in the intimacy of a private home Beautiful packaging aside, the group stays true to the while bestowing all the refinements of a world-class hotel.” original tenets of the product while customising the product The Sanchaya’s restaurants include an all-day dining and a poolside grill serv- to climates/seasons. Crème Simon was founded by a gifted ing Bangkok street cuisine in a beach setting. It also houses a special wine and apothecary, Joseph Simon, who created the first stable cheese tasting room which has a curated wine list and a resident sommelier on beauty cream in 1860, “Coincidentally, Crème Simon was hand. also the first whitening cream – at a time when fair French The estate even features an exquisitely manicured croquet lawn for the tradi- women of decorum rule the courts – which is why we decid- tional colonial game. ed to focus on the Asian market. And Singapore has proven to be the perfect launchpad,” said Felicia Soh, managing director of Crème Simon. “Creme Simon has such an amazing legacy as the number one French skincare brand before WWII, and it is important that we remain true to its 150-year-old French brand heritage. This is why we continue to use the same active floral composition trusted by generations of women since 1860, but now optimised in different textures for the different climates and seasons. All R&D, formulations and even packaging continue to be uncompromisingly made in France today,” she added. Crème Simon is currently expanding to Hong Kong, Macau and South Korea, and will be available at Sephora Indonesia and Australia in December. The new collection consists of the iconic Crème Univer- selle, the Daily Defense UV Protector SPF 50 and the Bright- ening Detox range featuring four cleansers, three moisturis- ers and three treatments.

Web watch The Residence by Cenizaro’s new online experience The Residence by Cenizaro is offering guests a new online experience to explore the group’s four luxury hotels with a highly visual, freshly redesigned website, www.cenizaro.com/theresidence. The site has an updated, chic look and feel, and comes as the Singapore-based Cenizaro Hotels & Resorts continues the evolution of its multi-brand portfolio. The Residence by Cenizaro pages are dominated by stunning imagery, drawing both tablet and mobile users to engage with the richer, in-depth content that highlights every aspect of the group’s four hotels: The Residence Tunis, The Residence Mauritius, The Residence Zanzibar and The Residence Maldives. The group’s social media channels are also fully integrated, as is an easy-to-use booking engine that allows guests to view real-time room availability, convert pricing into their local currency and save the reservation history and guest proﬁle to save time with future bookings. The group is opening four hotels: two in Tunisia: a desert resort in Douz, the gateway to Sahara, and a historical gem in the UNESCO World Heritage protected Medina of Tunis; a second Maldives resort and a new resort in Bintan, Indonesia.

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Lindblad targets Asians with new itineraries Lindblad Expeditions-National Geographic has launched itself in Singapore and Hong Kong and has also announced six new itineraries that cater to guests looking for shorter stints of expedition travel aboard the 102-guest National Geographic Orion. Guests can choose from a range of voyages that offer un- dersea exploration and islands with a wealth of history and cultures that maintain close ties to their ancestral traditions. Each expedition also sails with a National Geographic photographer and a Lindblad-National Geographic certified photo instructor to assist guests with their photography skills – whether using an iPhone or SLR camera. One of the six itineraries is a 13-day Bali to Palau: Exotic Indonesia, an expedition to find Komodo dragons and rare birdlife, explore a village’s water buffalo races and snorkel and dive Raja Ampat in the Coral Triangle – a region with more than 500 species of coral and 2,000 species of fish. It departs September 19, 2015 and is priced from A$15,700 (US$13,713) per person double occupancy in category one cabin. Another itinerary is Palau to Solomon Islands: Along the Pacific Equator, a 16-day programme that takes guests to the heart of Micronesia to discover wild, remote islands and cultures. Here they will snorkel or dive among manta rays, reefs and famous shipwrecks on an expedition that offers both relaxation, island exploration, as well as insights on iconic WWII fortifications. This itinerary departs October 1, 2015, and priced from A$19,320 per person.

Uniworld to sail in India Uniworld Boutique River Cruises will debut its India’s Golden Triangle & the Mandarin Oriental Sacred Ganges sailing from New Delhi to Kolkata in January 2016. The 12-night itinerary includes seven nights on board a new all-suite Gan- nabs Lucy Liu ges Voyager II. For the five-night land portion of the itinerary in the Golden Hollywood actress Lucy Liu is the Triangle, one of India’s most historic and culturally-rich areas, luxurious ac- latest celebrity to be featured in commodation will be provided at The Oberoi in New Delhi, Agra and Jaipur. Mandarin Oriental Hotel Group The Ganges Voyager II has a maximum capacity of 56 guests. The ship (MOHG)’s multi-million dollar He’s features a Maharaja Suite, (36.8m2), two Viceroy Suites (33.1m2), two Herit- a Fan/She’s a Fan global brand age Suites (25.8m2) and 20 Standard Suites (24m2) with roomy bathrooms, awareness campaign in print and French balconies, sitting areas and flat-screen TVs. Public areas include the digital media. Governor’s Lounge with onboard entertainment and cultural events, obser- The group makes a donation to vation deck with 360-degree views, spa and fitness centre, and East India each celebrity’s individual choice Restaurant with menus featuring both Indian-inspired cuisine and Western of charity. favourites. Liu’s favourite charities, to “To experience a 5,000-year-old civilisation first-hand and explore its which MOHG is making a donation, spiritual heartland, all while staying at some of the world’s most spectacular are Unicef, which she has worked with for 10 years, and hotels and sailing onboard our new all-suite ship, is truly a once-in-a-lifetime Ignite, a BAM arts programme for children. opportunity for our well-travelled guests,” said Guy Young, president of Uni- Well-known portrait photographer Mary McCartney pho- world. tographs each celebrity in a location of their choice which, The itinerary will include fully hosted excursions to five UNESCO World for them, best represents a feeling of well-being. Heritage Sites – Delhi’s Red Fort and Humayun’s Tomb, Agra’s Taj Mahal and Liu chose to be photographed in New York, where she Agra Fort, and Jaipur’s Jantar Mantar. was born, one of her favourite cities. Uniworld will offer an optional extension to Varanasi, revered as the holiest Thus far, MOHG has featured 27 celebrities in the cam- spot on India’s holiest river, as well as one of the world’s oldest continuously paign, including Morgan Freeman, Michelle Yeoh and IM Pei. inhabited cities. Bookings have opened.

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TTG Luxury Nov2014-p22-26 gasp_RED FINALmy.indd 24 10/12/14 4:58 pm Swim amid snowfalls The ultimate Chedi in the world, The Chedi Andermatt, is debuting its temperature-con- trolled outdoor pool – bordered by pine trees and snowfall – on December 15. Here are some of its vital statistics:

• Length/width/depth: 11m x 4.7m x 1.5m • Made of natural stone ‘Nero Impala’ granite • Water temperature is 32°C • The outdoor pool is accessible from the indoor pool or through a watergate • During the night the pool is covered through a heat-insulating jalousie

Father of the Amazing submarine modern skyscraper adventures launched A new book celebrating the Creative luxury planner John Sutherland has launched Amaz- historic significance of Mies van ing Submarine Adventures which explores historic, wartime der Rohe, father of the modern sunken wrecks. skyscraper, has been published. Littered on the sea-bed are aircraft, tanks, cars, personal The collectible edition by Rob- items and, of course, ships. “The war in the Pacific and Far ert Sharoff and William Zbaren of East was fought by ships at sea and by armies that were car- the American City Project tells the ried to war aboard ships. Across the entire theatre, from Pearl story of Miesian Architecture and Harbour to Burma, Japan to the Coral Sea and as far south offers insights into one of the most as New Zealand, evidence of these bitterly fought battles lies important buildings in the history undisturbed on the ocean floor,” said Sutherland. of modern architecture: 330 North “Using airborne drones, unmanned underwater vehicles Wabash, the former IBM Tower, and incredible deep sea midget submarines, all equipped and the last project executed by with the world’s most advanced imaging technologies, we will Mies, also home to The Langham, search, discover, film and record mighty ships, aircraft and the Chicago. machinery of war.” The hotel occupies the first 13 Dives have been available since October in various locations floors of this 52-storey skyscraper. including Java Sea (Battle of the Java Sea), Sunda Straits, Sin- The book title, Last is More, is gapore, Australia, New Zealand, Truk Lagoon and Bikini Atoll. a play on words, referencing Mies’ oft-repeated “less is more” aphorism that has See WWII mighty warships such as the HMS Repulse, HMS come to define modern, minimalist design. Prince of Wales and USS Saratoga. In Truk Lagoon in Micro- “Mies spent the last three decades of his life living and working in Chicago nesia, clients will have the opportunity to explore the best and his style eventually came to define the city in much the same way Baron war-time sunken wreck site in the world. Haussmann’s does Paris and Bernini’s does Rome,” said author Robert Sharoff. Dive opportunities are exclusive and limited in these waters “In many ways, the modern steel and glass city was created in Chicago.” from October for a period of 12 months. Said KS Lo, chairman of Langham Hospitality Group: “We were inspired to Contact: [email protected]; www.johnbsutherland. build The Langham, Chicago because of the opportunity it afforded us to work com

within a Mies van der Rohe building. Ewan Rowell “The publication of this book, chronicling the life and achievement of Mies, especiallyas it pertains to this building and to the Chicago architectural landscape is a momentous occasion for our company. We are thrilled to be included in Last is More, a book that is sure to become a collector’s item for architecture buffs around the world.” Published in hard cover by The Images Publishing Group, Last is More will be available at select book stores around the world, including several in Chicago; at Flavours of Langham, the retail shop located at The Langham, Chicago; on Amazon.com; and as a digital book via Google Play.

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Got gold? Vending machines are no longer dispensing just food and drinks, but are spewing out real gold bars too. Asia Gold ATM Launched recently Marina Bay Sands Hotel Singapore and Resorts World Sentosa, and billed as Asia’s first, these two Smart Gold ATMs are custom-built to dispense a variety of pure gold items. These range from 1g to 10g pure gold bars and silver ingots to custom- ised gold coins. Kong Kok Chee, CEO & director of Asia Gold ATM, said: “The ATMs utilise a modern concept of gold retailing by providing maximum customer interactivity and understanding consumer requirements, purchasing patterns and e-greeting services. “The cost of the ingots starts from S$110 (US$85) and prices fluctuate on a daily basis.” According to Kong, Asia accounted for more than 63 per cent of total world gold consumption of gold jewellery, bars, collectibles, coins and souvenirs last year. Singapore is highly recognised as a travel destination for af- fluent travellers, and an increasingly important hub for the gold trade industry, hence the choice to first launch the Smart Gold ATMs in Singapore, according to Asia Gold ATM, which intends to launch two or three more machines “in the near future” in Cheval Blanc resort – other parts of Asia. – Paige Lee Pei Qi let’s drink to that By Feizal Samath Sister publication The excitement in the Maldives, often dubbed the birthplace of innovative tourism, currently focuses on the luxury Cheval Blanc Randheli resort on Noonu Atoll, which opened its 45 villas in November 2013 and is opening its Owner’s TTGmice wins again 2 Villa with four bedrooms spread over 1,000m on a dedicated island this winter. November 2013 PPS 1140/09/2012(022844) For the second year consecu- WINNER OF PATA GOLD AWARD 2013, 2011 & 2009 “This is a superb resort; absolute luxury,” said Abdulla Ghiyas, president, tively, TTGmice, sister publication

Maldives Association of Travel Agents & Tour Operators. Asia-Paciﬁc’s leading meetings, incentives, conventions and exhibitions resource of TTG Asia Luxury, has been From the moment a guest lands at the Ibrahim Nasir International Airport awarded a PATA Gold Award for and is ferried in the resort’s exclusive designer nine-seat Twin Otter De Havil- Travel Journalism-Industry Busi- land with Cheval Blanc’s signature taupe and yellow shading, to be greeted by a ness Article. Majordome assigned to every villa to look after the guests’ every desire, visitors The article, Team on Board, bask in luxury, bliss and a sense of tranquility. ran as a cover story in the No- Nothing comes cheap here with the resort’s loft style villas, designed by Team on board vember 2013 of the publication. The team that boards together bonds together. Raini Hamdi looks at a rise in Asian meetings on board cruise ships and famed architect Jean-Michel Gathy, starting at US$1,300 per night double oc- why teambuilding is more effortless at sea than on land With mega cruise ships spout- ing facilities unimaginable before cupancy on B&B basis excluding taxes and service charges. ALSO IN THIS ISSUE

Star Cruises Star • Singapore’s new tricks • Philippines – the next Asian darling While there is a perception in the Maldives that this a Louis Vuitton resort, – from rock-climbing walls and a resort spokesperson said: “Cheval Blanc Randheli is operated by LVMH Hotel sports courts to ice-skating rinks and zip lines – teambuild- Management, a standalone brand within the LVMH Group and is not particularly ing on board has become a new phenomenon. In the main influenced or designed by a specific fashion brand.” article, Raini Hamdi dived into why teambuilding occurs more The exclusivity of the resort and the top clientele it attracts are measured by effortless at sea, how the hassle-free and all-inclusive nature of the fact that when it opened last December, top European watchmaker Hublot cruising makes it attractive for more Asian meeting planners – on the occasion – unveiled a special diver’s watch, a limited edition which is to hold their events on board and how cruise companies, for only available at the resort’s concert store. Made of titanium, with luminescent which the meetings market is an important component to fill indexes in the Maison’s signature yellow shading, this watch could withstand the up huge capacities, are doing just about everything to fish for pressure exerted at the extreme depth of 4,000m. the business. The Cheval Blanc Randheli has enjoyed a healthy start in its first year of The article also carried sidebars looking at the pros and operation and consolidated its positioning among the targeted trade and end- cons of teambuilding at sea and corporates’ opinions about it, consumer audiences, according to resort officials. Its best-selling units are filed by Mimi Hudoyo, S Puvaneswary, Paige Lee Pei Qi, Rosa the 15 Island Villas which are ideal for families with young children. The resort Ocampo, Prudence Lui and Shekhar Niyogi. attracts a mix of predominantly East and Western Europeans, Middle Easterners TTGmice’s cover story on green meetings also won a PATA and East Asian visitors, as well as those from Australia, the US and some South Gold Award last year. This latest win brings to four the number American countries. of gold awards the magazine has amassed to-date.

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TTG Luxury Nov2014-p22-26 gasp_RED FINALmy.indd 26 8/12/14 2:23 pm guide luxury hotel representation

Unchained melody Luxury hotel representation companies continue to grow their portfolio as many property owners across the world remain adamant about staying unchained and independent. Hear from individual properties why and how they pick the right club for them. By Raini Hamdi, Xinyi Liang-Pholsena and S Puvaneswary

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For representation, it has picked Preferred Hotel Group (PHG). “Preferred gives One Farrer a global platform and the endorsement of a renowned brand to promote and sell our unique product offering, allowing the hotel to HOTEL compete strongly with other hotels locally and inter- One Farrer Hotel & Spa, nationally. PHG provides connectivity to online and Singapore travel agency reservations systems, and on the con- REPRESENTATION sumer front, its point-based loyalty programme iPrefer. Preferred Hotel Group It also has a network of 36 global sales offices and has access to 16 frequent flyer programmes. Most impor- Opened recently, One Farrer Hotel & Spa positions tantly, each member hotel is required to meet or exceed itself as a five-star, trend-setting urban resort poised to the Preferred Standard of Excellence, which is anony- reinvent Singapore’s hospitality landscape with a gam- mously reviewed yearly ensuring a stamp of genuine ut of “intuitive” facilities and state-of-the-art features. luxury. One Farrer Hotel & Spa is proud to be among Part of a mixed-use development called Connexion the best independent hotels around the world under which also houses a private hospital and medical cen- PHG,” said Richard Helfer, director, The Farrer Park tre, the owning company, The Farrer Park Company, Company, and chairman, One Farrer. believes that being an independent hotel gives One “PHG’s Integrated Quality Assurance measurement Farrer Hotel & Spa full autonomy to tailor its offerings programme, which allows member hotels to aggregate and establish a unique hospitality, wellness and F&B and analyse reviews and comments from 45 con- experience to its guests and the Singapore marketplace. sumer review and social media sites, is also a valuable The hotel has 250 rooms within a “hotels within platform for helping the hotel to understand residents’ a hotel” concept, comprising three distinct styles of experiences. This will be a significant tool that aids the accommodation – Urban Hotel, Loft Apartments and hotel’s efforts in continuously improving its stand- Skyline Hotel & Sky Villas. ards,” he added.

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TTG Luxury Nov2014-p27-31 guide hotels_new_redRH.indd 28 10/12/14 4:59 pm to open up new regional markets to us and increase business across direct and retail channels, we believe it is a good fit.” He added: “We are pleased with our work with Design Hotels and its marketing and sales platform HOTEL to-date and have seen an increase in web traffic to Indigo Pearl, our own website. We have also expanded our own Phuket, Thailand visibility and profile by meeting new travel (con- REPRESENTATION sultants) at events, exchanges and sales missions Design Hotels organised by Design Hotels. We continue to look for strong niche opportunities that reach out to inde- Owned by Wichit Na-Ranong, the resort, with 177 pendent travellers who are passionate about the suites and villas, prefers to be independent so it can arts – those interested in art, design, fashion, film, realise its vision and ideals based on the pillars of cul- writers and creativity in general are well suited to tural heritage, creativity, design and architecture and Indigo Pearl. Those with an inquisitive and adven- a close connection to north Phuket, which has a rich turous mind who can discover true Thai culture, history, national parks and quality beaches. hospitality and cuisine. It is these sectors that we are For representation, it needed a company that under- always on the lookout for, and this is why tradi- stands this positioning and its unique product. Thus, it tional travel (consultants) play a very important role settled on Design Hotels. for us and we try to seek them out and work with Explained general manager Christopher Oakes: them for mutual benefit. It is through our network “Indigo Pearl is not a typical resort; it is very art- and of sales representation on the ground and working design-focused with a deep connection to the desti- closely with our communications representation in nation…So it is not mass market, but attracts a more key markets, complementing the work of Design refined guest profile. Design Hotels demonstrates a Hotels, that forge the business opportunities that we strong understanding of our ideals and, with its ability are looking for.”

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expertise, experience and efficiency, making sure that we deliver on all results, from the promises we make at the resort to the returns we ensure our partners.” Anchalika is also chairman of the board of SLH, the first female and Asian representative to be elected to this position. HOTEL “SLH gives our collection of hotels the type of sup- Aleenta Phuket - Phang Nga port that larger chain hotels enjoy. SLH has regional Resort and Spa, Thailand sales and PR teams worldwide, including key emerging REPRESENTATION markets like China, India and Russia as well as all tra- Small Luxury Hotels ditional markets, which assists smaller boutique hotels extend their umbrella of distribution,” she said. Aleenta Phuket - Phang Nga features the luxury of “On the technical side of distribution SLH provides space coupled with personalised services and profes- state-of-the-art Internet booking engine, seamless sional staff. The concept of “all suites, all private” is packaging opportunities, full GDS connectivity with delivered in 44 luxury rooms (another 44 are in devel- systems support from a dedicated account manager.” opment) with the smallest room being 80m2. She also hails SLH’s audit of all hotels each year to The property is owned and managed by Akaryn ensure each member achieves the high boutique stand- Hospitality Management Services (AHMS) - The Col- ards and the SLH Club, which she said has over one lection under the leadership of Anchalika Kijkanakorn, million members who book SLH hotels at least twice founder and managing director of AHMS, who said she per year. picked Small Luxury Hotels (SLH) to represent the ho- “We find SLH guests are our ‘perfect’ guests – we tel as it shares the same ethos as AHMS. “We choose to generate the highest ADR and incremental spend in set ourselves apart by committing to excellence through operations and spa from these guests,” she said.

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TTG Luxury Nov2014-p27-31 guide hotels_new_redRH.indd 30 8/12/14 2:24 pm in Kuala Lumpur that is part of The Leading Hotels of the World (LHW). “This affiliation verifies that the hotel meets a demanding set of quality standards, which serves as the benchmark for the luxury hospitality industry, putting us in the company of some of the HOTEL best hotels in the world such as The Ritz London, The The Majestic Hotel Kuala Lumpur, Malaysia Pierre in New York City and Hotel Le Bristol in Paris. REPRESENTATION The meticulous criteria by which the company judges The Leading Hotels of the World and accepts its members are occasionally reviewed and revised to adapt to the changing landscape and guest The Majestic Hotel Kuala Lumpur, with 300 rooms and expectations,” said Olsson. suites, positions itself as a five-star luxury property. “Leading always prizes the individuality and The iconic Hotel Majestic building dates back to 1932, authenticity of each of its member hotels. This set of is documented as a heritage site and is one of the most standards is designed to assist us to best showcase iconic landmarks in Kuala Lumpur. those qualities, and to attract and retain a loyal clien- The property is owned and managed by YTL Hotels, tele in these highly competitive times. It has given us a the hospitality arm of one of Malaysia’s most dynamic truly global reach in terms of distribution through the conglomerates, YTL Corporation. global distribution system and also with many interna- Being independently managed “allows us to design tional sales offices around the globe, which work as an special and differentiated experiences for our guests”, extended arm to our property sales team. said director of sales and marketing, Anna Olsson. “Leading also works closely with many of the niche “The philosophy of always being best in class…is core retail travel agencies and has a good following from to all aspects of the company’s activities, with both ser- their clients. The area which Leading does not cover is vice and operational excellence being our key drivers,” wholesale agencies. This is an area where we need to said Olsson. establish contact directly and one that could be im- The Majestic Hotel Kuala Lumpur is the only hotel proved on further by Leading.”

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TTG Luxury Nov2014-p27-31 guide hotels_new_redRH.indd 31 8/12/14 2:24 pm destination new zealand Eye on premium dollars

Above Queenstown city: Ski in the morning, golf in the afternoon – options are that diverse

A big aim of New Zealand’s apping the well-heeled to flying in a celebrity chef for a market is part of private function, but all this has Tourism 2025 blueprint is New Zealand’s grand neither been packaged seriously strategy, Tourism 2025, before nor promoted to the right the key angle of which target audience. to grow value more than ‘growing value more than number’ “We need to explain to the saysT it all. market what we have to offer. We number of tourists. Mimi Kevin Bowler, chief executive have for example luxury lodges, of Tourism New Zealand, said: with rates ranging from NZ$1,000 Hudoyo looks at the drive “We have just started focusing our (US$781.25) to NZ$2,500 per night tourism marketing on the premium per couple, serving wonderful food for premium dollars sector. and wine. They are quite small, “New Zealand has the premium usually private and quiet, discreet products, from luxury lodges, and a long way away from towns helicopter rides and luxury cruises or people.”

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TTG Luxury Nov2014-p32-35 destination NZ_redRH.indd 32 8/12/14 2:30 pm Vichaya Kiatying-Angsulee/123RF.COM This kind of product, according UNESCO World Heritage Park and to Bowler, may not always appeal the grand Chateau Tongariro itself. to Asian upmarket visitors but will For arts and craft enthusiasts, go down well with those who are Lava Glass, Glass Blowing Studio, Eye on premium dollars looking for a retreat or honeymoon, Gallery and Cafe is the latest tourist or with older travellers with the attraction in Taupo, New Zealand. financial means. To develop the high-end market, Rob Andrews, director of mar- Tourism New Zealand has set up keting, Queenstown Golf Travel, a Global Premium Travel Market added: “The good thing about New team in Auckland with managers Zealand is that you can do so many on site in the US, the UK and Asia, things in one place. In Queens- Bowler said. town, for example, you can do Explaining the strategy for Asia, walking, golfing, jet-boating, flying, Mischa Mannix-Opie, Tourism hot-air ballooning – the options are New Zealand’s regional manager endless. You can ski in the morn- South & South-east Asia, said: ing and golf in the afternoon. There “(The premium manager) is not are not many places in the world only focusing on working with where you can ski and golf on the travel agencies that are selling to same day.” wealthy travellers, but with non- Maggie Sando, marketing and traditional parties such as the plati- trade sales executive officer of num clientele of banks, customers Destination Great Lake Taupo, said: of airlines’ top loyalty programmes “The premium offerings in Great and other upmarket communities Lake Taupo include a helicopter such as golf club members.” tour, golfing and other outdoor In Asia the main target markets activities. We also have something are Japan, Singapore and South for arts and craft enthusiasts, with Korea. Similar approaches are also high-end lodges to stay in.” being taken in the US and UK. Among golf courses in Lake Bowler said Tourism New Zea- Taupo are Wairakei Golf + Sanctu- land would also participate in Pure ary, which has undergone a NZ$2 Life Experience in Marrakech and million Ecological Restoration ILTM in Cannes. Project in a bid to be a beautiful en- New Zealand tourism stake- vironment for plants, birdlife and holders meanwhile are tweaking recreation. It includes the award- their product offerings to meet the winning Kinloch Club golf course expectations of rich Asian travel- designed by Jack Nicklaus and the lers. Chateau Tongariro Golf Course, Speaking about an effort to grab the highest course in New Zealand. the premium, special interest mar- Located right in front of the main ket from China, Tourism New Zea- hotel building, this is an easy-walk land general manager Asia David nine-hole course, with the jaw- Craig said: “We have golf courses dropping backdrop of three tower- which rank among the world’s ing active volcanoes, the Tongariro top 100, located in stunning loca-

New Zealand has the premium products, from luxury lodges, helicopter rides and luxury cruises to ﬂying in a celebrity chef for a private function, but all this has neither been packaged seriously before nor promoted to the right target audience.

Kevin Bowler, chief executive, Tourism New Zealand

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TTG Luxury Nov2014-p32-35 destination NZ_redRH.indd 33 8/12/14 2:30 pm destination new zealand Aloysius Patrimonio/123RF.COM

tions. We think that those who are are first-time visitors. Above Auckland serious about golfing can play in a Lilly Choi-Lee, general man- Marathon: the range of places, with experiences ager of TravConsult, added: garb infuses such as golf with food and wine in “(Differences) in food, language, this participant between. etc, can stop them from going. So, with superpower to sprint to the “However, it is not as simple instead of looking at it from the ﬁnish line! as just telling the Chinese about perspective of New Zealand eyes, Right our golfing facilities, as they have we need to see it from the custom- Pure Cruise Below special requirements. For exam- ers’ perspective – what they want, The unique ple, with the Chinese (and most what will blow their minds – and Tasman glacier Asians), golfing is a prestige; they offer them a New Zealand experi- and glacier lake, Mount Cook need caddy service and they play ence with touches of familiarity to National Park and take time to enjoy the scenery. connect their hearts and minds.” For us here, everyone can play golf, Giving an example, she said the so it is normal to play quite fast Japanese like marathons and the and without caddy service. sport is also gaining popularity “So, we need to make the club among the Chinese. The Auckland ready for this market so that it has Marathon therefore is a good way the right experience in the local to attract these markets. context.” In another example, she said Trevor Lee, managing director of summer in Japan is extremely TravConsult, said: “The common hot and sticky, so New Zealand mistake the industry makes is that North Island can promote itself to it looks at products from its eyes the Japanese as an escape dur- and not from the visitor’s eyes.” ing summer, the way Sapporo in TravConsult has developed a Japan has done so and managed series of experiences for Auckland to siphon off the domestic market Airport that matches the best of in summer. New Zealand products to the cul- Following the survey on the tural needs of the different Asian needs of Japan and China markets, markets – starting with Japan and Auckland Airport will do similar China. Lee said Asians are inspired surveys on India, South Korea and by Western destinations. For them, Indonesia. Through a digital plat- countries like Switzerland, Canada form, New Zealand suppliers will and New Zealand are exotic, and be able to learn about each market suppliers tend to emphasise the and create itineraries specific to differences between their products each set of travellers. These prod- and that in their home country. ucts are then made available to the While this can be compelling, it can outbound operators in the market also be “frightening” to those who in their local language.

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TTG Luxury Nov2014-p32-35 destination NZ_redRH.indd 34 8/12/14 2:31 pm its sandy coves and lake-edge hot Five springs through a cruise on board luxe luxury yacht Tiua, operated by Pure products Cruise. The skipper and host will tell stories of the lake, its history and the local indigenous Maori people. Your clients can soak in the Man- upirua lakeside hot pools, which is only accessible by boat. Evening tour of On board, they can relax in the Hobbiton Movie Set spacious saloon and covered cock- The Hobbiton Movie Set in Mata- tail and deck areas. Facilities include ma, about two hours’ drive from a galley, licensed bar and three guest Auckland, has launched evening bathrooms. Tiua can accommodate dinner tours. two to 50 people and is available for The Hobbit holes have been private charters. fully wired, enabling tours to extend into the evening. The Hobbit Circle the volcano, holes and other iconic landmarks ﬂy ﬁsh in the river including the mill, the bridge, The Te Puia has partnered Volcanic Air Party Tree and The Green Dragon and Multi Day Adventures on an Inn are lit and aglow at night. exclusive tour for high-end guests The experience will begin at comprising a helicopter flight to dusk with a guided tour through a volcanic island, fly fishing in The Shire. The journey concludes at Waikato River and a cultural dining The Green Dragon Inn with ample experience. time to relax in front of open fires Volcanic Air flies your clients and a free drink from the exclusive for a few hours and brings them to Hobbit Southfarthing range. Te Puia for a lunch or dinner that Guests then move to the Green combines an exclusive cultural expe- Dragon dining room and are treat- rience. ed to a banquet fit for a Hobbit. They are also taken to the Te Puia Nattachai Sesaud/123RF.COM They rejoin their guide after dinner weaving school and on a tour of and make their way back through the valley, escorted by a guide who the paths of The Shire, with their shares personal insights and the his- gift of an authentic lantern in hand. tory of the area.

The Big Beer Tour Glorious glacier of Auckland Tasman Glacier is one of few ac- The Big Foody Food Tour, a com- cessible glacial lakes containing pany that shows off New Zealand icebergs in the world. and Auckland through the taste This trip, operated by The Glacier buds, has launched the Big Beer Explorers, departs from The Hermit- Tour of Auckland, which takes age Hotel Aoraki Mount Faber by travellers on a walking tour of bus to the Tasman Valley, followed some of the most historic pubs in by a 30-minute alpine walk through the city. The 2.5-hour tour includes the moraine and national park. craft beer tasting, a visit to a local Then, board a custom-built MAC brewery and an insight into the his- boat and enjoy the ever-changing tory of the city. scenery of the Tasman Glacier from a safe distance. View icebergs of Sail and soak different shapes and sizes with the Explore the sparkling waters of opportunity to touch and taste 300- Lake Rotoiti, Rotorua and discover to 500-year-old ice crystals.

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TTG Luxury Nov2014-p32-35 destination NZ_redRH.indd 35 8/12/14 2:31 pm destination switzerland Quality time Chedi Andermatt

Counted as one of few European destinations which are adept at attracting Chinese and Asian tourists, the alpine destination is now moving the lever of its Asian market strategy from quantity to quality, Raini Hamdi reports

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TTG Luxury Nov2014-p36-40 destination Swis-redRH.indd 36 8/12/14 2:32 pm Chedi Andermatt

witzerland Tourism of the highlights are nature attrac- Left and above worrying about safety issues or has hatcheted a plan to tions, 10 traditional/historical, The newly-opened discomfort. Switzerland is easy to Chedi Andermatt attract higher-spending eight art, culture and architecture, draws the rich and explore as it is well-connected. It Asian FITs; make Swit- 11 boutique towns and 12 UNESCO famous to a may be small, but it has diverse at- zerland the stop rather World Heritage Sites. forgotten valley tractions – no two places are alike. than a stopover on the European The aim is to make it even more Visitors can have a safe, hassle-free Strip of Asians; expand demand to convenient for travel experts to and comfortable experience,” Eber- lesser-known destinations such promote self-drive or train jour- hard said. as Valais, Ticino or eastern Swit- neys not just for the entire tour “Our market research also shows zerland; and also spread out the but segments of it that fit clients’ that those days when you travel season. Traditionally, the winter duration or specific interest. With for two weeks and stay put in one season is peak but Asian markets it, planners can easily flesh out a place, especially among Europeans, which can travel in summer will tailored itinerary for clients, with are declining. Exploring and tour- help bolster the summer season for rental car or Swiss train pass and ing are making a comeback. Asian Swiss hotels while availing them- hotel vouchers included, said Urs groups, for example, typically have selves of lower rates than in winter. Eberhard, Switzerland Tourism’s eight days and we want to make Just as Australia has the Great executive vice president markets & sure they understand that they can Ocean Road and California the meetings. spend them here, that Switzerland Pacific Coast Highway, Switzerland Eberhard, together with Swiss may be small but it has so many Tourism is encouraging the travel partners, launched the grand tour, highlights and each region has its trade to woo more FITs with deeper and the 150th anniversary of winter own attractions,” said Eberhard. and more immersive tours through sports, to South-east Asian tour The initiative comes at a time a ‘Grand Tour of Switzerland’. operators in August in Singapore. when Swiss hotels – still suffering The whole route covers 1,600km “We want to be the go-to des- declining or stagnating arrivals and connects no fewer than 44 tination for individuals seeking from traditional sources – are keen highlights in one journey. Fifteen immersive experiences without to attract new markets. At the same

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time, Asia, especially the drivers a UNESCO World Heritage site. in the town of Flims-Laax, further China and South-east Asia, is hun- Furrer is glad for his Asian clien- accentuates the diversity: the resort gry for new products and destina- tele, saying business has changed, is hailed as ‘Switzerland’s largest tions, according to Switzerland with the traditional markets such hotel park’, thanks to its sprawling Tourism’s director global accounts as France, Italy and Germany being landscaped gardens (see review on and director Asia-Pacific, Simon “no longer here” as a result of the page 42). Bosshart. strong Swiss franc and other issues. As with the other hotels, not Said Bosshart: “In these still Over in Arosa, in the canton only is Waldhaus Flims Mountain growing and maturing markets, of Graubunden in eastern Swit- Resort & Spa keen to tap the Asian the past strategy of simply be- zerland, the veritable Tschuggen market, its owners are also looking ing cheaper than the competitor Grand Hotel is also seeing more for a new investor, possibly from doesn’t work anymore, and the Asian tourists. The hotel used to Asia or the US, “in order to drive travel trade has to be creative and operate only in winter but massive the hotel further”, according to gen- come up with new and deeper investment in the property in the eral manager Daniel Füglister. products in order to satisfy the past seven years, which includes a “The hotel is in such a beautiful customer demand. While our big CHF35 million (US$38 million) spa spot. We have been successful for landmarks such as Jungfrau and designed by Mario Botta, a CHF7.5 the last 136 years and we are con- Lucerne are still the most demand- million private mountain railway vinced that we will be successful ed spots, lesser-known destinations for guests and a luxurious renova- for the next 136 years,” he said. such as the Valais, Ticino or Eastern tion of rooms and suites, propels Waldhaus Flims has undergone Switzerland have shown substan- the hotel to woo the summer busi- renovations but is continually look- tial growth in the recent years.” ness since 2008. The hotel is now ing to stay relevant in the market- Swiss hotels in areas that are open from July to April each year. place. “The owners are willing (to relatively new to Asians are start- Said general manager Leo Mais- Since the innovate) and are open-minded. ing to see the market’s appearance sen: “Since the investments, we investments, we “A lot of guests have a story to and are hoping to get more of these have brought down the age of our have brought tell about the hotel – it can be a visitors. clientele by 17 years to an average down the age of proposal, a great moment, it’s all our clientele by Asia is “bubbling”, said Pierre of 42 years old. Our clients are also done here within the pristine com- 17 years to an Berclaz, general manager of the more international now, with 50 pound and romantic allure,” added average of 42 Füglister. luxury wellness hotel, Les Sources per cent being Swiss and the rest years old. des Alpes, in Leukerbad (see from Germany, Benelux, England And the next story Switzer- review on page 41), the largest ther- and Russia. New markets include Leo Maissen, land Tourism wants to tell is how general manager, China and Japan, especially during it is able to capture the hearts of mal spa resort destination in Valais Tschuggen boasting no fewer than 65 natural summer, and Brazil in winter.” Grand Hotel, Arosa well-heeled Asians and keep them hot springs. He added: “The Chinese visitors captive in a country which may be “Leukerbad is synonymous with come for the spa as Mario Botta has small in size but is large in number health, not just wellness, a place done several work in China.” of attractions and steep in quality. where you can have a rejuvenating A new cable car linking Arosa holiday year-round in all sense of with Lenzerheide, home to Roger the word,” said Berclaz. Federer’s new family chalet com- Art Furrer, who pioneered tour- plex, triples the slopes for skiers to ism in Riederalp and now owns some 225km and opens more trails a string of hotels there, has been for walkers and hikers. “The com- tapping Hong Kong and Chinese ing winter is the first season when visitors since three years and is we’ll see the real impact from this. now receiving Asians in both sum- We are confident this will attract mer and winter. new clients to Arosa,” said Mais- Riederalp is also in Valais but of- sen. fers different attractions compared Another resort area in the canton to Leukerbad or famous Zermatt. of Graubunden is Flims, which is Said Furrer: “Zermatt has the not too far away Arosa, yet their Matterhorn; we have the Aletsch offering and ambience could not glacier.” The 23km long glacier be more different. Products such with 27 billion tons of ice is the as the historical Waldhaus Flims mightiest glacier in the Alps and is Mountain Resort & Spa, located

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TTG Luxury Nov2014-p36-40 destination Swis-redRH.indd 38 8/12/14 2:32 pm on food and drinks in the hotel’s Four various restaurants. The offer also luxe includes the use of the wellness products areas in both hotels, drinks from the minibar, WLAN, transfer to the station in Zermatt, 24-hour chauf- feur service in St Moritz and private butler service at the Carlton Hotel St Moritz. It is valid from December 12 St Moritz to Zermatt to 18, January 12 to 28 and March 1 Enjoy a three-in-one luxurious treat: to April 5. first-class travel from St Moritz to For bookings contact Carlton Zermatt on the legendary Glacier Hotel St Moritz, Tel: +41 (81) 836-70 Express and stay in style at Carlton 00; www.carlton-stmoritz.ch Hotel St Moritz and Hotel Mont per person in a suite or junior suite, Top Cervin Palace in Zermatt. the special includes two nights’ The Glacier Winter tourism Express and The Glacier Express passes accommodation with breakfast in Switzerland is celebrating 150 years Carlton Hotel St through one of the most beauti- each hotel and the journey from St Moritz of winter tourism this winter and ful landscapes in Switzerland. Moritz to Zermatt with a three- where better to enjoy the festivities The stretch between St Moritz and course meal on-board. than in St Moritz, the birthplace of Thusis is a UNESCO World Herit- At Hotel Mont Cervin Palace, winter tourism. age Site. guests will also enjoy a dine- For gourmands, the St Moritz This winter, the two hotels are around evening meal while at the Gourmet Festival 2015, to be held collaborating to offer this deal. Carlton, they will receive CHF100 from January 26 to 30, is a must. The Priced from CHF2,763 (US$2,870) credit per person per day to spend festival is themed ‘British Edition’ as

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a form of salute to the arrival of the snow bikes and sleds. level. Contact the hotel for 2015’s first British guests in Switzerland. A Tschuggen cabin served region- date, Tel: +41 (81) 378-9999; Nine top chefs from Great Britain al specialities at lunchtime accompa- www.tschuggen.ch have been invited, including An- nied by traditional music. And those gela Hartnett, Great Britain’s most looking for the exuberant après ski FIFA Museum in Zurich Below popular award-winning chef from Top chef Angela atmosphere weren’t disappointed Construction of the FIFA World the restaurant Murano in London, Hartnett in as the Sternenbar in the middle sta- Football Museum in Zurich has who will be joining new head chef St Moritz’s tion and a DJ on hand ensured that Gourmet started, with the attraction ex- Gero Porstein at the Carlton Hotel St Festival; the everyone was in party mood. pected to open in early 2016. Moritz. futuristic, The day was brought to a fitting Located just opposite Bahnhof Hotels such as Carlton have private end with the race dinner followed Enge, the museum will embody mountain cooked up creative packages. Carl- railway, by an end-of- day party extrava- all facets of the football world. ton’s guests, for example, will not Tschuggen ganza under the banner Fire and Ice, An interactive, multimedia World only enjoy the English guest chef’s Express which was held for the first time in of Experiences, for example, award-winning Cucina Italiana, the 360° restaurant on the summit will demonstrate how football but will have the opportunity to of the Weisshorn, 2,650m above sea touches people’s lives and the enjoy the welcome cocktail party world every day. FIFA’s illustri- at the Kempinski Grand Hotel and ous history and the FIFA World the legendary kitchen party at the Cup are other major areas. Badrutt’s Palace. The museum is also intended They can also follow in the as a vibrant meeting place and footsteps of the pioneers and try the discussion forum for all members extraordinary sports that the English of the football family, including discovered in St Moritz years ago fans, clubs, associations, friends such as a ride in a bob taxi on the and suppliers, partners and spon- Olympic bob run, a chance to learn sors. FIFA has appointed Berlin- how to play ice stock sport and a based TRIAD Projektgesellschaft Cresta run beginners’ course for as the planning office for the de- men. sign implementation of the museum. Since 1994, the company Your own has been creating award-winning private mountain exhibitions and Expo pavilions, What can be more luxurious than to exhibition stands and branding have a ski area throughout the day that leave an emotional effect. just for you? Each year, the Tschuggen Grand Hotel in Arosa organises its Private Mountain event, where the Arosa ski area around the Aroser Weiss- horn will once again belong exclusively to guests of the five-star hotel. This year marked the fifth event and here’s an idea of how exclusive the event was: Held on November 28, where the Arosa ski area around the Tschuggen Express, the hotel’s own mountain railway, took guests from the hotel up to the ski slopes around Arosa. A ski butler was at the top station to welcome them. In addition to skiing on freshly prepared ski runs, guests had the chance to compete in the Parmigiani Private Mountain ski race or hurtle down the snow-covered slopes on

40 TTG Asia luxury | December 2014

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celebrated restaurant, La Malvoisie, and greet guests at each table.

ROOM Surrounded by windows, my room beamed with natural light while an electric fireplace in the living room added to the residency feel. There was more space (72m2) than I could use and full comfort was accorded, be it Relais & Chateaux (R&C) complete range of amenities, the king bed, plush linens and towels, free Wi-Fi, etc.

FACILITIES A dip in the hotel’s large outdoor thermal swimming pool, perfectly warm at 37°, with the Gemmi mountain as the backdrop, was my everyday must-do. Above The hotel’s thermal pool: a source of bliss and contentment This was followed by a swim in the heated indoor pool, part of the ho- LOCATION In Leukerbad (canton and peaceful surroundings of my tel’s spa centre, and a most peaceful Valais), which is Switzerland’s own hotel, Hotel Les Sources des nap ever. largest spa and wellness destina- Alpes, I discovered after going to a Another must for me each even- tion, where there are no fewer than public thermal which was humon- ing of my stay was restaurant La 30 thermal pools for your clients to gous and packed with people. Malvoisie, where maître d’hôtel Se- soak in. Aside from this wonder- Despite its location in the centre bastien Canonge yet again remind- ful aspect, numerous of a charming village, the hotel ed me what this hotel was all about: Name Hôtel Les Sources des walking/hiking trails exuded warmth and serenity even the nostalgia of old-school hospi- Alpes No. of rooms 30 re-energise the body from the outside; it looked small tality, where real professionalism, Address Tuftstrasse 17, 3954 in a different way and private, but without the associ- care, knowledge and real love for Leukerbad, Switzerland with their unspoilt ated snobbery exclusivity brings. hoteliering live on. The food was Contact Tel: +41 (27) 472 2000 vistas and tranquil This is the only five star in delicious, innovative, modern and www.sourcesdesalpes.ch surroundings. During Leukerbad – since 1831 when tour- light, an ingenuous twist to classic A member of Relais & Cha- my hike to Laemme- ism started in the village – and its French. No wonder this hotel is teaux and part of its Route du renhutte, then on to heritage lives on. During my stay, part of R&C’s Route du Bonheur. Bonheur www.relaischateaux.com Wildstrubel Glacier, I I found the root of its greatness was ever so lucky to wasn’t so much a well-maintained SERVICE With people so passion- encounter a family of wild Gemsen. hardware but the warm, impec- ate about their jobs – never mind And, during my walk into Dala cable, old-school hospitality dished the luxurious amenities, fantastic Gorge, I saw the Swiss ski team in out by general manager Pierre Ber- cuisine, great location, etc, of this training – my eyes nearly popped claz, his wife Joëlle and their team. property – service is the reason as they were tested to walk on a Together they gave the hotel a why I would love to return. rope across the gorge! charming personality and made me feel I was in a family-run busi- VERDICT Classy service that AMBIENCE The best thermal pool ness. Each evening, the GM would warms the heart as much as the was nowhere else but in the quiet make it a point to go to the hotel’s thermal springs do.

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Check-in Waldhaus Flims

Left The resort in a park and above, Grand Hotel Waldhaus, one of three hotel offerings

By Raini Hamdi – a place to still the mind, soothe keep guests captive, including a the eyes and lift the spirit. 3,000m2 spa, numerous jogging and LOCATION About two hours’ hiking routes in the park, a golf drive from Zurich in the moun- ROOM There are three types of course, tightrope adventure garden tain arena of Flims-Laax (canton hotel offerings – classic (Grand and, most interestingly, a large Graubunden, eastern Switzer- Hotel Waldhaus), colourful, sum- museum that houses collectibles land). I visited in summer – the merhouse style (Villa Silvana) and related to hotel operations, guaran- walks/hikes were splendid, in elegant chalet style (Chalet Bel- teed to amaze any hotelier. particular the hike to Martin’s mont), with a total of 150 rooms Facilities for kids are also nu- Hole, a natural in all. I stayed at the Grand Hotel. merous, making the hotel ideal for Name Waldhaus Flims ‘window’ in a rock. Though the room was renovated, families as well. For meetings, the Mountain Resort & Spa No. of rooms 150 I also walked to an it was still rather old-fashion. But resort can host up to 1,800pax. Address Via dil Parc, 7018 observation plat- it was supremely comfortable; Flims, Switzerland form, Il Spir, which the Wi-Fi speed couldn’t be more SERVICE This is the hotel’s strong- Contact brought an un- modern! I love the room’s huge est suit. I love the front office team, Tel: +41 (81) 928-4848 Email: info@waldhaus-ﬂims.ch forgettable bird’s terrace that looked out to the Yusuf, Bettina and Vivian among www.waldhaus-ﬂims.ch eye view into the sprawling park. them, whose perfect manners, Rhine gorge. youthfulness and efficiency were a FACILITIES There is a building ray of sunshine each time I left and AMBIENCE Imagine a five- just for restaurants and bars – and return to the hotel. They also drove star room in the park. For what cutting-edge restaurants guests to and from restaurants, the clients who just want the luxury they were, especially the 14 cable car station, etc, a service that of a real good rest, where better GautMillau points Grand Restau- befits a grand hotel. to be than at this resort, which rant Rotonde and the fine-dining boasts the largest hotel park in Epoca, both offering breathtaking VERDICT The resort is a complete Switzerland? The surroundings mountain views. offering in itself, while the Flims- were green, quiet and peaceful There are enough facilities to Laax area offers a lot of attractions.

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TTG Luxury Nov2014-p42 destination Swiss checkin2-my.indd 42 8/12/14 2:33 pm SHANGHAI 1 - 4 JUNE 2015

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IF YOU ARE A LUXURY SUPPLIER OR BUYER OPERATING IN THE ASIA PACIFIC REGION, PLEASE REGISTER YOUR INTEREST IN ATTENDING AT WWW.ILTM.COM destination japan Making the right moves

Above and right Japan ﬂaunts authenticity such as culture and food at at time luxury travellers seek genuine attractions

Japan is set to welcome more wealthy apan is a success story of how a country can shed its travellers from South-east Asia as image as expensive without losing its appeal as a pre- the country continues to reinforce its mium destination. Tourist arrivals from South- allure as an authentic destination and eastJ Asia have been growing rap- idly in numbers in the last couple of years, a change from before take steps to remove entry barriers, when many perceived Japan as out of reach, and a reflection of how Mimi Hudoyo reports Japan is making all the right moves to widen its market sources. These moves included easing entry barriers and being friendly to

44 TTG Asia luxury | December 2014

TTG Luxury Nov2014-p44-49 destination Japan_REDRH.indd 44 8/12/14 2:33 pm Rolf Svedjeholm/123RF.COM 49.8 per cent growth in arrivals re- Hoshinoya Kyoto, a luxury prop- spectively in the first eight months erty by the river in Arashiyama, for of this year compared with the example, blends a Japanese Ryokan same period in 2013, according to product with modern facilities JNTO director, marketing & promo- and services, including serving the tion department, Kiyonori Ogawa, traditional Japanese multi-course who is in charge of South-east Asia kaiseki dinner with an international and India. twist. Among the travellers were It also tries to offer unique expe- high-end clients. Said Ogawa: riences outside the hotel, said Fumi “Japan has a unique proposition to Miauchi, director of global market- offer high-end travellers, which is ing department, Hoshino Resorts different from other luxury destina- Group. One such, being offered till tions in the world, and that is the December 10, is a World Herit- Japanese hospitality and culture. age Helicopter Cruise that gives “We do have modern luxury guests an aerial journey covering hotels and restaurants, but most 17 UNESCO World Heritage Sites travellers to Japan look for the in Kyoto. Japanese experience when they are In Kanazawa, where 99 per here. They try Japanese food, buy cent of gold leaf in Japan is made, local products and (absorb the) lo- travellers can not only buy vari- cal culture by, say, participating in a ous products with gold leaf – food, tea ceremony or authentic rural ac- cosmetics, jewellery, tableware and tivities such as strawberry-picking decorative items – but learn to cre- or soba-making.” ate products using gold leaf. Japan has also strengthened its The Hoshinoya Kyoto is seeing competitive edge among luxury Singapore visitors and is currently destinations in the world by mas- targeting travellers from Indonesia, saging its authentic offerings. Thailand and Vietnam, especially Nowhere is this more evident than repeat travellers to Japan. Mean- in Kyoto, where old merchant while Kanazawa is popular among houses have been turned into high- Taiwanese and Hong Kong travel- end restaurants and galleries, and lers, according to Noriko Iwata, where tradition can be experienced executive, promotion section, City without losing modern comforts. of Kanazawa Tourism.

Muslim travellers, factors that bolster Japan’s appeal to markets such as Indonesia, where many luxury travellers reside. Japan National Tourism Organization (JNTO) opened a Jakarta office earlier this year and, before the new fiscal year in March 2015, Japan will offer visa-free facilities to Indonesian e-passport holders. The introduction of multiple- entry visas for travellers from the Philippines and Vietnam last year, along with the devaluation of yen,

saw a whopping 63.7 per cent and Council Tourism Kyoto

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Above Kiyomizu- Meanwhile, new airline services Agency: “They can have access to that staying in luxury ryokans, dera Temple Gate places not all travellers can, such as in Kyoto between Japan and Singapore and having quality Japanese food and Above right Ski Thailand are being seen as oppor- visiting a temple to learn about its shopping for local products are in Hokkaido tunities to introduce new destina- history and get a personal medi- what the high-end travellers want. tions beyond Tokyo to travellers tation lesson; or participate in a Khamisah Salamat, senior from the two markets, according to tea ceremony and get an in-depth manager product development of JNTO’s Ogawa. understanding of the culture. Misa Travel Singapore, said: “The Jetstar’s Bangkok-Fukuoka “Asians love to shop. Apart from trend of FITs from Singapore going service, launched on June 26, will expanding our duty-free facilities, to Japan is coming out very strong open up Kyushu to the Thai mar- we are encouraging (specialty and now. ket, while SilkAir’s chartered series branded) shops to open specially “A lot of repeaters are looking between Singapore and Okinawa for such customers a couple of for new areas. They look at unique (operating September to Janu- hours before or after their regular accommodations, like luxury ryo- ary 2015) and Singapore Airlines’ business hours.” kans, and some are even taking the winter season scheduled services “High-end, repeat travellers ones with a hotspring bath in the between Singapore and Sapporo tend to spend a lot of money in room.” will introduce Okinawa and Hok- Japan and experience the country She said many travellers are not kaido to the Singapore market, said in-depth while they are here, so we accustomed to having a bath in a Ogawa. need to take a different approach to public onsen and are willing to pay A special approach will be ap- this market,” he added. extra by staying in a room with a plied to luxury travellers. South-east Asian buyers whom private hotspring bath. Said Yasuhiro Iijima, senior TTGAsia luxury spoke with during “Singaporeans like to shop for director, inbound tourism brand- the recent Visit Japan Travel Mart local products. In Hokkaido, for ing and promotion, Japan Travel (VJTM) in Tokyo agreed, saying example, I bring them to the local

46 TTG Asia luxury | December 2014

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wholesale fish market instead of of between seven and eight hours,” the major markets most tourists go said Kwong, who added visa-free to. facilities have helped the agency “My clients also like to visit local sell Japan better but she hopes for “Japan has a confectionary stores where they better accessibility within the coun- unique proposition usually buy sweets to take home try and to rural tourist attractions. to offer high-end travellers, which (as souvenirs),” she said. “To give travellers an (authentic) is different from Kar Wei Kwong, manager prod- Japanese experience you sometimes other luxury des- uct/marketing of Holiday Tours & need to travel a couple of hours to tinations in the Travel Malaysia, said ryokan stays, reach an onsen or a ryokan which world, and that gourmet dining and shopping are is not frequented by tourists yet is the Japanese the attractions her high-end FIT and sometimes you need to charter hospitality and clients look for. transport to reach the place and culture. “They do not only like to enjoy (land) transport is quite expensive Kiyonori Ogawa, director- eating good Japanese food while here,” she said. marketing & promotion, they are here, but buy crabs, oys- Steven Ler, senior vice presi- South-east Asia/India, ters, scallops, etc, to bring home,” dent, head of leisure & concierge Japan National Tourism she said. travel, MICE, product & marketing Organization Japan’s ski resorts are also gain- of UOB Travel Singapore, expects ing popularity among Malaysians more comprehensive information families, according to Kwong. on products available in the region- “Japan is comparable to Aus- al destinations in Japan to attract tralia in terms of package price, his repeat clients looking for special currency exchange and flight time and new experiences in Japan.

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Four luxe products

Pokémon adventure at Pen Tokyo The Pokémon Company has specially designed an interactive Pokémon luxury hotel experience for The Peninsula Tokyo. By booking the Pokémon Hotel Adventure: The Power of Ten room package, guests take on the role of deputy investigator, seeking out clues from digital displays in 10 locations within the hotel as they follow the trail of Pokémon characters reported missing. Donning their souvenir Pikachu hat and equipped with a special Poké Ball, a magnifying glass, a copy of The Pokémon Times and a detective’s journal and map, players set out to find 10 separate clue locations in order. At each, animated staff members representing the worldwide P Hotels – hotels where Pokémon meets the world and the world meets Pokémon – reveal bits of the story, deepening the mystery as players solve picture puz- zles, match and sort shapes and letters, play Flash games and use the magnifying glass to find hidden codes. The game is available in both Japanese and English and is designed for families and individual travellers from five years old onwards.

Cultural experiences WAK JAPAN in Kyoto brings

travellers on a luxury cultural Council Tourism Kyoto

48 TTG Asia luxury | December 2014

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experience in and around Michiya, but less than Y500,000 in one duty- Interact with Japan’s Clockwise from top left Pokémon a restored century-old townhouse. free shop on the same day, not just woman divers adventure at Pen- One of the programmes includes non-consumable goods worth more The Ise-Shima area in Mie Pre- insula Tokyo; a market walk and cooking class. than Y10,000, which was previ- fecture is famous for seafood shopping in The tour starts with a walk through Omotesando ously the case. harvested by woman divers called Hills and Nishiki Nishiki food market and explor- While general items like jewel- ama. There are about 2,000 woman market ing the backstreets with interesting lery, handicraft and clothing quali- divers in Japan, about half of them stores. Then, visit a former sake fy for a tax-free status when taken in the Ise-Shima area. brewery and sake tasting before out of Japan within six months The Kaitoh-Yumin Club takes heading to the WAK house to (counted since the visitor enters small groups of travellers (maxi- cook Japanese cuisine with ingre- the country), consumable goods mum seven people per group) to dients bought at the market. This are eligible for the facility within 30 watch the ama diving for seafood programme lasts for four hours. days of purchase. without any diving equipment Others include lessons on the art of There will also be many more like oxygen tank. Visit the Ama- wearing kimonos, Japanese archery duty-free shops opening in Japan goya, a special hut for the divers and taiko drumming. and not just in the major cities. to rest and have snacks. Travellers Data provided by Japan Travel can join them and listen to their More tax-free shopping Agency shows goods purchased by interesting experiences while Japan is trying to improve its ap- foreign visitors last year accounted seafood is grilled right in front of peal as a shopping destination with for one-third of total purchases. them. better duty-free policy. Japan’s top five markets spent large Also, visit the Ishigamisan Individuals can now buy con- amounts on consumable prod- shrine. People believe that when sumable products with a total pur- ucts like food, drinks and liquors, women pray here, their dreams chase of more than Y5,000 (US$43) mostly of local specialties. will come true.

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Above A Lady In the Moon performance during Singapore Grand Prix 2014

Not only do Singapore’s roads come his year saw more than 250,000 visitors at roaring alive during F1 as adrenaline- the Marina Bay Street Circuit over the three- charged cars blaze through the brightly day sold-out Singapore Grand Prix weekend. To F1 en- lit streets and no ﬁnes are imposed, the thusiasts,T the night street race was of course the highlight; however, world-class entertainment acts – whole city becomes extra glamorous. this year included Jennifer Lopez, John Legend and Robbie Williams Paige Lee Pei Qi checks out the parties – helped the city clock in more than S$150 million (US$116 million) in tourism receipts, according to figures from the Singapore Tourism

50 TTG Asia luxury | December 2014

TTG Luxury Nov2014-p50-53 destination Singapore_redRH.indd 50 8/12/14 2:44 pm Grand party weekend Both images: Singapore Grand Prix via Action Images

a Ferrari F430 F1 Spider along Ma- Above Classic the hotel’s grand ballroom. rina Bay’s iconic attractions, said cars in Zone 4, This year, the VIP guests – some Singapore Grand Andreas Kohn, the hotel’s director Prix 2014 2,500 of them each night – stood in of sales and marketing. awe as the automotive masterpiece In addition, the hotel hosted Lamborghini Huracán LP 610-4 an arts exhibition during the race was unveiled. The Podium Lounge weekend featuring renowned artist also partnered with Vitisasia, Asia’s Armin Flossdorf, whose interest premier wine and gastronomy and close connection to motor- experience provider, to launch the sports led him to painting F1 cars inaugural 3 Michelin Star Race in action. Dinner Series over the Grand Prix Board (STB). Not to be outdone, The Ritz- Weekend’ this year. Every year in September, Sin- Carlton, Millenia Singapore, also Steve Yallop, executive director, gapore is high on the list of luxury located in the heart of the Marina The Podium Lounge, only has one travellers as the city becomes Bay street circuit, introduced wine- aim: to bring guests “into the realm jam-packed with unique activities paired dinners by three Michelin- where breathtaking motorsport and stitched creatively by hoteliers, res- star chef Quique Dacosta of the refined luxury meet”. taurateurs, retailers, etc, all eager famed Denia restaurant in Spain, He said: “We work exclusively to help those who are in a mood to with guests enjoying the culinary with luxury brands on creating party spend their wallets away. extravaganza amid stunning aerial striking showcases, such as the High-rollers who bought Man- views of the illuminated race cir- launch of the new Lamborghini darin Oriental, Singapore’s For cuit. Huracán and the iconic Dom the Thrill of Speed package, for Each year, Ritz-Carlton also Pérignon island bar this year. We instance, had the opportunity to hosts The Podium Lounge, other- leverage the excitement (F1) brings, experience a 60-minute car ride on wise known as the “ultimate A-list the flair, the wealth and of course a Lamborghini Gallardo Spyder or party for the racing community” at the visitors to the region.”

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Five luxe products

Businesses have seen the Grand Prix as a great opportunity to collaborate and innovate, many of which have come forth with new or enhanced offerings that have translated to substantial commercial beneﬁts. Gordon Ramsay debuts

Jean Ng, director, sports, STB at Marina Bay Sands Renowned British chef Gordon Ramsay has unveiled plans to launch his Bread Street Kitchen concept at The Shoppes Meanwhile, another Grand Prix or enhanced offerings that have at Marina Bay Sands in March. With an Weekend elite party destination translated to substantial commer- industrial warehouse-style design, the is The Amber Lounge Singapore cial benefits.” new restaurant and bar will be mod- at the Marina Bay Street Circuit, Despite “very high” hotel elled on the Bread Street Kitchen outlet which offers guests the chance to prices during this season, high-end in London and will serve a British- go straight from paddock to party. lifestyle travel consultant John B European menu. It features a non-stop nightlife Sutherland said hotel rooms are Ramsay said: “The further expan- experience that includes the famed snapped up very quickly. sion into Asia is an exciting move for Amber Lounge Fashion Show fea- According to TripAdvisor’s us and will see our successful London turing F1 drivers and celebrities on TripIndex Racing, Singapore ranks concepts being transferred and tailored the runway. as the seventh most costly destina- to this new market.” This year, the show saw couture tion to watch an F1 Grand Prix gowns designed exclusively for race. Amber Lounge by famed Singapore However hotels near the track designer Francis Cheong, who took side and those on the fringe were inspiration from Charles James’ looking at almost full occupancy costume exhibit at the Metropolitan during the race weekend this year. Museum of Arts. Room rates at the Ritz-Carlton Highlighting how her clients rose about five per cent over from countries like Australia, Ger- last year, and the majority of its many and the UK are leveraging F1 premium rooms – which start at to visit Singapore, East West Plan- S$1,430 a night – was taken up this ners CEO, Janet Tan-Collis, said: year, according to director of sales “Apart from the race, these periph- and marketing, Courtenay Dundy. ery activities, entertainment, food, Likewise, Mandarin Oriental’s live concerts and on-going parties Kohn said: “We have always seen are what keep them entertained in healthy and encouraging occu- the three- to four-day programme.” pancy figures during this F1 period Added Jean Ng, director, sports, throughout the years.” STB: “Complementing the race Even as the race concludes its experience is an all-encompassing seventh instalment this year, en- season of lifestyle events that thusiasm for this glamorous event include dining, retail and entertain- does not look set to diminish any ment. With its specially curated time soon. experiences, (F1) has significantly In 2012, Singapore inked a contributed to showcasing our des- second five-year agreement for the tination’s vibrant lifestyle options. race, which indicates that this event “Businesses have seen the Grand will continue to rev up the citystate Prix as a great opportunity to col- annually at least until 2017. laborate and innovate, many of Next year’s race will be held which have come forth with new September 18-20.

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TTG Luxury Nov2014-p50-53 destination Singapore_redRH.indd 52 8/12/14 2:44 pm Gastro-botanica Samadhi in Singapore at the end of The cabins feature crystal panel Occupying the adorable black-and- 2014. glass floors by Swarovski, large black white bungalow at the Singapore Located in Labrador Nature Re- leather upholstered chairs with arm Botanic Gardens, new French serve, Villa Samadhi Singapore is rests covered with glittering black restaurant Corner House promises an ultra-boutique resort converted crystals by Swarovski elements, and to delight palates with an imagina- from a restored colonial residence. roof illumination via crystal panels tive “gastro-botanica” menu. It offers 20 “chambers” that also by Swarovski. Offering magnifi- Co-owned by Jason Tan, former look out to views of trees and cent 360° views of the Singapore city, Sky On 57’s executive chef, and wildlife. Guests can expect ameni- harbour, sea and Sentosa island, these Wine Culture’s Renny Heng, Corner ties such as private plunge pools, star-studded cabins each seats four House prides itself on using season- Wi-Fi connectivity, iPod docks and guests. al produce and giving prominence rustic wooden furniture set against to vegetables. blue and white china décor. The Roberto Cavalli ﬂagship The menu exudes a style that resort will feature a library, a bar opens at MBS goes in tandem with the restaurant’s equipped with a pool table, and the Known for dressing Hollywood setting, and also pays homage to signature Tamarind Hill restaurant. stars such as Beyoncè Knowles, EJH Corner House’s original resi- Charlize Theron and Sharon Stone, dent – the late botanist and mycolo- Bejewelled cable cars Italian fashion label Roberto Cavalli gist Edred John Henry Corner. Enjoy a star-studded night literally has opened its flagship store at The Email: enquiries@cornerhouse. from Mount Faber’s bejewelled ca- Shoppes at Marina Bay Sands. Span- com.sg ble cars. Connecting Mount Faber ning 153m2, the boutique features and Sentosa Island, the LED-illumi- Below the brand’s full range of men’s and French Royale Villa Samadhi to open nated, shimmering metallic black Oyster, Corner women’s ready-to-wear, accessories, Hospitality group Samadhi is and chrome cabins are encrusted in House; Roberto bags and shoes, beginning with the gearing up for the opening of Villa Swarovski crystals. Cavalli Fall/Winter 2014-2015 collection.

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Rich Wellness tourism is now worth US$438.6 billion within a US$3.2 trillion global tourism industry, and is projected to outpace the expansion rate of the tourism industry with a 9.1 per cent growth expected between 2013 sources and 2017, according to Les Roches International School of As the wellness market keeps Hotel Management. As globalisation opens doors to the different wellness growing, spas in Asia are philosophies around the world, and as wellness becomes a necessity rather than luxury, Asia is becoming a hotbed upping the ante to deliver richer of wellness treatments and premium spas, all of which are out to court ever more discerning customers in a quest for pampering that money can well-being. While traditional stars like Thailand and Bali have buy, making wellness a natural already earned a reputation as established spa destinations, relatively newer countries such as China, India, premium sell for luxury buyers, Vietnam and Cambodia are joining in the game. The Mid- dle Kingdom, in particular, is seeing rapid development in writes Xinyi Liang-Pholsena the wellness sector, its culture-inspired treatments gaining popularity both inside and outside the country.

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TTG Luxury Nov2014-p54-57 Focus wellness_redRH.indd 54 8/12/14 2:45 pm Creative design, innovative ways to deliver services, a unique tuning fork ritual after an aromatherapy spa menus that pander to consumer desires and a shift massage. towards wellness and preventive health are various Other new entrants are supplementing their spa trends that spa entities, old and new alike, are now menus with cutting-edge brands. Ayurah Wellness adopting to magnetise customers. Centre, part of Aleenta Phuket-Phang Nga’s recent The new Rimba Jimbaran Bali, for example, con- 100 million baht (US$3 million) renovation, will be sciously moves away from traditional Balinese design home to Thailand’s only Linda Meredith range of and treatment, while retaining the standards and de- skincare products and therapies, a UK beauty brand livery of the spa experience accorded at sister property that counts such Hollywood celebrities and models Ayana Resort and Spa, a 22,000m2 wellbeing centre. as Madonna, Kate Moss and Jude Law among its Set within Ayana’s 90ha cliff-top gardens, the new regulars. six-room Rimba Rooftop Spa commissioned Thailand’s Anchalika Kijkanakorn, founder and managing leading interior design consultancy, P49 Deesign, director of Aleenta Phuket-Phang Nga’s Bangkok- to create a modern, luxurious haven of tranquility, based parent company Akaryn Hospitality Man- maximising the natural environment and magnificent agement Services (AHMS), said: “To stay ahead of Creative design rooftop views across Rimba’s gardens, multi-layered the competition, we tend to look inwards and not (left, Rimba Rooftop Spa) pools and out to the ocean. outwards. We look at what others are not doing, and and total well- It also strives to offer treatments that are not avail- what is missing is ‘total wellness’. Once we have ness (below able anywhere else in Bali, said Michi Sonoda, the covered all the standards (i.e, treatments and prod- Aleenta Phuket resort’s director of spa and retail. One of its unique ucts), it’s all the things that others don’t have that Resort) are but two of many treatments is the ultra-lavish Spa on the Rocks which make us stand apart.” ways spas are uses La Mer products infused with diamond dust and Anchalika plans to roll out Ayurah Wellness cen- using to enchant pearl extract. tres – and Linda Meredith products – at other AHMS clients Another, the Exotiq Bamboo Massage, uses bamboo properties, starting with Aleenta Hua Hin-Pranburi tools to knead muscles and relieve tension, while its and Akaryn Samui Resort & Spa, followed by the 7 Chakra Dhara rebalances the guest’s chakras with 2015 debut of Akaryn Koh Krabeay Retreat & Spa, a

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epitome of a spa treatment and Thai food was considered health food,” opined Michael Di Lonar- do, general manager at The Farm at San Benito. Today, “juicing and organic food” has grown in tandem with the movement to eat more healthily, he said. “The Farm is focusing on nurturing our gut flora (also known as gut microbiota) through healthy plant-based diet grown in healthy soil, and the addition of fermented foods to the menu,” he said. “It’s important to begin at the base level to achieve and maintain a healthy body. I also work with our guests for them to take ownership of their own health choices.” Shangri-La Hotel Bangkok’s private island destination that will feature advanced Chi, The Spa, the chain’s first signature spa brand anti-ageing methodologies. launched in July 2004, is staying sharp after a decade in With the proliferation of new spas, little wonder the business by embracing its Thai roots and a strong why established players in the region are pulling out Spa sense of place, according to the property’s spa manager, all the stops to retain and expand their market share. experiences, Walaiporn Moonsri. “Spa experiences, including yoga or some kind including “We are more focused on local products and creating of fitness-related activity, are an integral part of the yoga or a unique sense of place, for example, two unique scents luxury hotel experience. It has become an expectation some kind of – jasmine and lemongrass – for Bangkok, whereas we ﬁtness-related and people are definitely spending on spa services,” have the Lanna blend for Chiang Mai,” she shared. activity, are said Como Shambhala Group operations director, Delivering a first-class spa treatment is not merely an integral Monica Barter. about offering innovative therapies or catching on to part of the “We constantly look at offering services and heal- luxury hotel the latest health fads; more importantly, it is about ing modalities that are authentic... Asia is rich in experience. “knowing your market”, especially as more Asian are traditional methods of healing; bringing them to our opting for spa and wellness programmes on vacations, spas and keeping the authenticity and efficacy of the Monica Barter, added Walaiporn. operations director, treatments are what we do well.” Como Shambhala “We’re seeing more mainland Chinese and Asian Veteran player Six Senses Spas, meanwhile, pushes Group guests now, so we have created different menus to ad- the envelope by leveraging wellness experts and prac- dress different nationalities’ preferences. For example, titioners ranging from Ayurvedic doctors and osteo- the Chinese prefer Thai traditional and herbal press paths to spiritual healers and aura readers. treatments; Japanese love heated treatments and facials Said Anna Bjurstam, vice president of Six Senses and healing hot stones; and Westerners prefer relaxing Spas: “We have the world’s largest visiting practition- aromatherapy treatments. On the other hand, the Mid- er programme; we are the only group that has consist- dle East market prefers oil massage, but not treatments ent yoga teachers and programmes across (our) spa like facial or hot stones,” Walaiporn said. and wellness centres; we are probably the spa (brand) A changing clientele mix also translates to pro- that has the most in-depth experience and expertise in gramme adjustments. various local healing modalities around the world that “The Chinese prefer shorter treatments of 1.5 hour or we use at a great extent.” so, as they don’t want to spend a whole day at the spa, The Farm at San Benito, a retreat specialising in as opposed to Western clients who would opt for two fusing holistic treatments with integrated medical to 2.5-hour of head-to-toe treatments with a lot of ritu- Above services in the Philippines, draws upon its rich bounty Como als to even half-day treatments. We have hence rolled of organic herbs and vegetables grown on-site. Shambhala out shorter treatments like 30 minutes of foot, back and “In those days (90s), a Thai massage was the water garden facial massage,” she said.

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TTG Luxury Nov2014-p54-57 Focus wellness_redRH.indd 56 8/12/14 2:45 pm Chinese: wealthy and well By Gracia Chiang

A pioneer of outbound medical tourism in China, L’Avion Interna- tional Travel Service has witnessed changes in how his wealthy clients are booking wellness holidays. “When we first started in 2006, we were focused on selling anti- ageing tours. However, we have since widened our product offerings to cater to evolving demand, adding body check-ups, health treatments, destress/relaxation holidays and aesthetic surgery, in that order,” said vice president, Roberto Qi. So popular are his services that he has 2,500 members (those who have travelled with his company before), and now counts among his regulars, entrepreneurs, CEOs of MNCs and even politicians. Out of these, about 400 travel annually. They are not so much fussed about pricing as they are about which destination and facility offer the best-in-class medical expertise, observed Qi. And when it comes to travel preferences, clients demand immersive itineraries and unique hotels. “For anti-ageing, we take them to Switzerland and Germany; for tion manager, Yulan Sheng, said Hoogewerf. Above Tschuggen medical treatments, the US; for the wellness facility sees five to According to a study it conduct- Bergoase by check-ups, Japan, Singapore and six Chinese clients a month, who ed among Chinese ‘super tourists’, Mario Botta in the US; for youth and beauty, South mainly come for its anti-ageing defined as experienced travellers Arosa, Switzer- land, which is Korea and Europe; and for spas we cell therapy and health check-ups. who have been to 40 countries or drawing Chinese work with Healing Hotels of the Its four-day package costs about more, 47 per cent of 203 respond- clients World and renowned brands like 32,000 euros (US$43,533). ents went to Europe and the US for Como Shambhala and Chiva-Som,” “We think more will be inter- medical tourism, with Switzerland he revealed. ested as Switzerland is very famous most popular, then the US. Within Trips combine a leisure com- for healthcare, while China doesn’t Asia, Japan and Hong Kong are ponent, and are usually between have technology (that’s as ad- first and second respectively. seven and 10 days long, costing vanced) yet. We’re aiming for about Convalescence ranked first as anywhere from US$30,000 to 10 clients a month.” the main purpose, followed by US$400,000. Medical tourism is definitely on medical check-ups, anti-ageing, Backing up this trend, Lausanne- the rise, said Hurun Report’s chair- cosmetic, medical treatment and based Swiss Health Centre opera- man and chief researcher, Rupert childbirth.

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Check-in Chi, The Spa at Shangri-La Bangkok

hours hunched over a laptop – it felt like tight knots unbridling and soft sands falling off my body as her skillful strokes glided across. At one point, the massage became so soothing that I started to ease into slumber land. The heavenly massage was just the halfway mark of the two-hour session. Next, I indulged in a rejuvenating facial that leveraged pure aromatic herbs and oils to hydrate the skin and enhance its natural radiance. The liberal use of citrus was a delight for me, as I soaked in citrus-induced euphoria under a By Xinyi Liang-Pholsena kitted out in soothing earthy tones face mask for the next hour. of browns, reds and oranges, with Throughout the therapy, it was LOCATION Shangri-La Hotel Bang- ample use of candle-accented mood hard for me to fathom that I was still kok was where Shangri-La Hotels lighting and warm wood, to my in the heart of the Thai capital as the & Resorts debuted its Chi, The Spa, treatment room on the second floor. “spa within a spa” experience really in 2004 and, to mark worked to its best effect. And the en- th Name Chi, The Spa at the 10 year milestone, TREATMENT After filling out tire treatment was wrapped up with Shangri-La Hotel, Bangkok changes have been a brief health questionnaire and a warm cup of spicy ginger tea. No. of suites 11 made to the Bangkok imbibing a cup of warm jasmine tea, Address Shangri-La Hotel, Bangkok, 89 Soi Wat Suan facility, which now has I was greeted by my therapist, Tuck, SERVICE The staff were warm and Plu, New Road, Bangkok a new reception on who immediately put me at ease welcoming, all with a single devo- Contact the ground floor of the with her friendly smile and gentle tion to making my visit as enjoyable Tel: (66-2) 236-777 ext. 6072; Krungthep Wing, fac- demeanour. My treatment would as possible. Tuck also checked vari- Email: chi.bangkok@shangri- la.com ing the pool and Chao take place in the Nalu suite, an ous times throughout the session Opening hours 10.00–22.00 Phraya River. Despite exclusive and spacious room. if her pressure was adequate and the towering buildings After I had changed into spa whether I felt comfortable, which on the opposite bank and constant wear, Tuck began a traditional foot I found attentive without being barrage of boats plying the river, bath, soothing and cleansing my overbearing. the spot is a calm enclave, with lush tired feet with warm water and greenery and water features. aromatic jasmine oils. It was such a VERDICT One of the most invig- pampering introduction! orating two hours I have enjoyed in AMBIENCE Stepping into the We then proceeded to the mas- a frenetic Bangkok for a long, long reception area, I was immediately sage table. I had opted for the time. While there is no shortage of charmed by a classic Thai lady Jasmine Retreat package, a combina- massages at cheaper price points with an enigmatic smile (actually a tion of Chi Balance, a full-body mas- in the city, Chi, The Spa clearly stunning piece of mosaic mural art), sage using acupressure techniques, takes its energy flow seriously and which set the tone for the experience and Chi Facial. This package, endeavours to restore inner calm to come – soothing, calm and a tad according to spa manager Walaiporn and qi to guests. Such hospitable mysterious. Moonsri, is a popular option among professionalism, discreet service and Flowing water and soft music ladies. relaxing ambience combine to make chimed in the background, as a When Tuck worked her way on a compelling, therapeutic experi- staff led me through the interiors my stiff back – the result of many ence.

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TTG Luxury Nov2014-p58 Focus wellness checkin_redRH.indd 58 10/12/14 5:02 pm Check-in The Spa at Trisara, Phuket

working a leg each, yet, amazingly, their synchronisation and the con- sistency of their massage (the same firm pressure, the same points being pressed, etc) make it seem as though there are just two additional hands around. What an incredible feeling, even more wonderful when the therapists start applying Thai herbal hot compresses on my body and start rolling and pressing these compresses in all the right spots. I can actually feel my stress melting away. After this Above Trisara, Phuket comes the combination of Thai and Swedish massage using the tange- By Raini Hamdi questionnaire, a decision regarding rine aromatherapy oil that I picked. the choice of oil for the massage The whole process is repeated on LOCATION At Trisara, a hide- and off I go with my therapist to my the frontal side. When all is done, I away resort on Phuket’s northwest treatment suite. This too overlooks feel warm organic coconut oil being coastline, where the best sunsets and the ocean and is air-conditioned at poured on my forehead then gently clearest waters of the just the right temperature. massaged into my scalp and neck. Name Trisara Spa island are found. I acknowledge to myself there No. of treatment suites 6 TREATMENT As I have been work- and then that this is the best spa Address 60/1 Moo.6, treatment I ever had. Prior to this, Srisoonthorn Road, AMBIENCE Like the ing hard and have been under some Cherngtalay, Thalang, Phuket whole resort, the spa is stress lately, the signature Royal the reigning queen for me was 83110, Thailand enveloped in a tropi- Trisara six-hand 90-minute massage, the hot stone massage at Chi, The Contact cal forest and exotic which the spa brochure described Shangri-La Bangkok, which I had Tel: (66-76) 310-100 Email: [email protected] gardens. My treatment as unique in Thailand, suddenly when the facility opened 10 years www.trisara.com begins even before looks irresistible even to a none too ago. Whoever concocted this six- Opening hours 10.00–20.00 reaching the spa, just hedonistic creature like me. It will be hand treatment is a genius and has by walking to it from performed by three spa therapists, brought something different to the my ocean-facing pool villa, along a who will deploy a strategic combi- spa menu. The cost, 12,900 baht neat, private pathway lined with a nation of traditional Thai, Swedish (US$394), for 90 minutes of this variety of well-tended plants and and acupressure techniques on my sheer luxury, is for me well worth palm trees on both sides. Trisara whole body. My partner, who is a the time and money. means ‘the third garden in heaven’ spa-skeptic, laughs, saying there is in Sanskrit – I do feel I’m in a heav- not enough body (I’m all of 45kg) SERVICE As in the rest of the resort, enly garden. For someone who feels for six hands to work on. I roll my the staff are extremely courteous. at home the most among greenery, eyes at him, climb onto the spa bed They all seem to follow one mantra: this is the ultimate luxury. and get ready for the treatment. Pamper thy guest. Extra kudos for The spa reception is a Thai I close my eyes and start to con- my three Thai therapists for their pavilion that boasts a command- centrate on where the hands are. I skills and real care, because I believe ing view of more nature, ie, the feel two firm hands massaging the it is only with heart that one can get surrounding forest and the ocean top of my back and – are those two a spa treatment that wows. yonder. I like the friendly yet not or four hands working on my legs? I overly fussy welcome: a refreshing just have to lift my head to find out VERDICT Simply sensational – the hibiscus drink, a six-point health and, indeed, there are two therapists best spa treatment I ever had.

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TTG Luxury Nov2014-p59 wellnesscheckin2RHFINAL.indd 59 8/12/14 2:47 pm luxury people Kuno Fasel COMO man By Raini Hamdi

People associate COMO Ho- leaps and bounds? tels & Resorts with its founder When people ask, What is the way Christina Ong – ‘the preeminent forward, what is the future plan?, style icon of Singapore’, ‘Queen I’m always reminded of Isadore of Bond Street’, etc. What are the Sharp (Four Seasons & Resorts’ advantages and disadvantages of a founder and chairman) whom I personality-led brand? also worked for (before COMO). We are very fortunate to have a He would say, I don’t have a future fantastic, intelligent and knowl- plan – when something comes up edgeable lady who runs all this – and it fits, we go get it. Here, at Mrs Ong – who really is the pillar COMO, it is even more so. behind COMO. She is very hands- on. She’s not just ‘personality’ but How do you cope with an ‘I don’t substance. She knows design and know’ answer when your GMs interior. She never wants to be a want to know about the future? cookie-cutter and everything must They learn that’s the way it is, that fit in with the environment and the we have periods when nothing locality. I thought I’m very detailed; is popping up, then suddenly we she is even more so. I sleep like a have two or three – like the three baby, it seems she does not sleep at new properties we have – all com- all (laughs). ing together at the same time.

How do you complement her? I guess it takes a certain kind of By being quiet and listening, and people to work at COMO? finding the right time to discuss Yes, I’d say, hardworking, passion- things. I’ve known the Ongs since ate, versatile and creative people. 1983 when I was general manager When I came into COMO, it was of the Four Seasons in Montreal from Four Seasons, which was a which Mr Ong (Beng Seng) owned. As COO, I focus on the operation (of COMO properties) and we His sweet, gentle, humble and conservative have been growing. We’ve just demeanour belies the nerve to work with added three new hotels: Metro- politan in Miami, Point Yamu in the fashionable Christina Ong as COO of her Phuket and Maalifushi in the Mal- COMO Hotels & Resorts. Kuno Fasel takes us dives. Right now, we’re fine-tuning the new properties to ensure we get inside the luxury hotel group them absolutely right. At the same time, we always spend millions to keep our product very structured company. I also in shape and to constantly evolve had to learn to adapt to Asia – the with new trends. For example, we labour laws, the different cultures, are looking at enhancements to the etc – and to working closely with public areas at the Metropolitan in Mrs Ong – understanding her style, Bangkok. thinking and philosophy. I’m comfortable now and – (laughs) she Do you see COMO growing by hasn’t fired me yet!

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