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Pautas De Buena Práctica CALIMERA Calimera Guidelines Cultural Applications: Local Institutions Mediating Electronic Resources Pautas de buena práctica Traducción española: Nassimah Rose Reynolds Palis Antonio Agustín Gómez Gómez Biblioteca Pública del Estado Biblioteca Provincial de Huelva The Calimera Project is funded under the European Commission, IST Programme Calimera Guidelines 1 Calimera Guidelines Sumario Introducción Presentación de la edición en español Sección 1: Pautas sobre políticas sociales 1. Integración social Factores de riesgo de exclusión social Grupos de riesgo Utilización de las TSI para combatir la exclusión social Servicios móviles Cuestiones de accesibilidad. 2. Cohesión e identidad cultural Diversidad cultural Cohesión de la comunidad Creación de contenidos Información cultural a la comunidad Diversidad de contenidos culturales 3. eGobierno y ciudadanía Proceso de integración Prestación de servicios Interoperabilidad Información comunitaria Consultas Fomento de la participación Construcción de la comunidad Promoción del acceso a los servicios públicos 4. Aprendizaje (Educación formal y no formal) Niños y colegios - Servicios online para los niños Adultos - Destrezas básicas/conocimientos fundamentales - Alfabetización digital - Empleo-habilidades relacionadas Homologación Impacto e-Learning - Entornos de formación virtual - Entornos dirigidos de formación - Televisión interactiva Calimera Guidelines 2 Contents - Aprendizaje móvil 5. Desarrollo Social y Económico Turismo cultural Turismo ancestral o sobre nuestros antepasados Inversión de capital Recursos de información Servicios de información Gestión del conocimiento Tarifas y licencias Prestación de servicios Conocimientos del personal Regeneración ciudadana La industria cultural Publicidad, marketing y extensión Sección 2: Pautas de gestión 1. Planificación estratégica Planificación estratégica Estrategias culturales Planificación del proyecto Plan estratégico 2. Cooperación y alianzas Alianzas estratégicas Alianzas intersectoriales Alianzas dentro del mismo sector Alianzas con el sector educativo Alianzas con el sector del voluntariado Alianzas con el sector industrial y privado Tipos de alianzas y acuerdos Fase inicial de las alianzas Organización de alianzas y acuerdos Financiación de los acuerdos Mantenimiento y actualización de los acuerdos 3. Modelos de trabajo Financiación y modelos de trabajo Software libre y de fuente abierta Outsourcing : Externalización de servicios Proveedores de Servicios de Aplicaciones Acuerdos sobre el nivel del servicio Networking Derechos de Propiedad Intelectual Gestión de la atención al cliente 4. Personal Calimera Guidelines 3 Contents Selección Conocimientos Formación Desarrollo Profesional Continuo (CPD) Cuestiones intersectoriales Externalización 5. Rendimiento y evaluación Estadísticas bibliotecarias Estadísticas de museos Estadísticas de archivos Medidas de rendimiento Nuevas medidas estadísticas Benchmarking (métrica y proceso) Medidas del valor de impacto Herramientas prácticas para la medición del valor y el impacto Formularios normalizados Normas Medidas de la utilización de recursos electrónicos Nuevas medidas estadísticas para la evaluación del servicio eMetrics 6. Derechos y aspectos legales Copyright Copyright y sus repercusiones en el acceso Implicaciones del copyright en el préstamo público Copyright y sistemas técnicos de protección Aplicación de la Directiva sobre Propiedad Intelectual Sociedades de licencia colectiva Bases de datos IPR en Metadata Copyright, almacenamiento, preservación y conservación Asesoramiento en la digitalización Licencias Protección de datos y privacidad Información compartida Libertad de información Reutilización de la información del sector público Comercio electrónico Accesibilidad para las personas con discapacidad Calimera Guidelines 4 Contents Sección 3: Pautas técnicas 1. Infraestructuras y tecnologías subyacentes XML (eXtensible Markup Language) Servicios Web Web Semántica Servicios de Web semántica Redes Banda Ancha fibra óptica satélite wireless WiFi 2. Digitalización Planificación y organización del trabajo Factores económicos Selección Hardware y software Formatos de ficheros Normas IPR Diseño y presentación Almacenamiento 3. Preservación digital Selección Tecnologías de preservación Tecnologías de emulación Migración de información Autenticación Almacenamiento Conservación Procesos de recuperación en caso de desastre Formatos Soportes Normas Almacenamiento Web y archivo por dominios Implicaciones en el personal Implicaciones legales y administrativas Calimera Guidelines 5 Contents 4. Descripción de recursos Interoperabilidad Metadata Metadatos normalizados para disciplinas concretas Descripciones por nivel de colección Terminología Ontologías Identificación de objeto 5. Localización y recuperación Interoperabilidad Motores de búsqueda Listas de sitios recomendables Gateways, hubs y portales Cross-searching Clumps Recuperación de imágenes Harvesting La Web Semántica 6. Gestión del contexto y de contenidos Contextualización CMS (Content Management Systems) ERM (Electronic Records Management) DAM (Digital Asset Management) Sistemas de Gestión de las Colecciones Sistemas integrados de archivos, bibliotecas y museos GIS (Geographical Information Systems) 7. Servicios multimedia Infraestructura Formatos multimedia - e-books y e-serials - Streaming media - Música y sonido - Fotografía digital - Material de radio y televisión - Normas y interoperabilidad Sistemas de Información Geográfica Realidad virtual Visualización Sistemas hápticos (Robótica virtual) Canales de distribución - Internet - TV Digital - Quioscos (puntos de información) - Video conferencia - Servicios móviles - Visitas guiadas Calimera Guidelines 6 Contents 8. Interactividad Realidad virtual Interacción hombre-máquina Tecnología de juegos de animación Creación de contenidos Interacción con el usuario Servicios de consulta Expositores interactivos 9. Multilingüísmo Lenguas europeas Inclusión social Lenguaje de signos Recuperación de la información Tesauros multilingües Websites multilingües Alfabetos Caracteres y teclados Transliteración, transcripción y ficheros de autoridad Traducción automática Traducción simultánea 10. Personalización Autenticación de usuarios Privacidad Tarjetas inteligentes y tarjetas magnéticas de acceso Sistemas de pago electrónico Personalización Sistemas de recomendación Recuperación personalizada de la información Portales Foros interactivos y comunidades online Archivos, bibliotecas y museos virtuales Identificadores y etiquetas inteligentes Agent technology Acceso móvil Formación continua Repercusiones en la formación y tareas del personal 11. Accesibilidad para las personas con discapacidad Necesidades específicas de las personas discapacitadas Acceso físico Acceso a la información Acceso intelectual Acceso virtual Accesibilidad a la Web Pautas y legislación Calimera Guidelines 7 Contents 12. Seguridad Seguridad de la Red Firewalls Antivirus software Autenticación de usuarios Licencias DRM (Digital Rights Management) Criptografía Firma digital Marcas digitales Esteganografía Sistemas de pago electrónico SSL (Secured Sockets Layer) protocol Autenticidad e integridad Colecciones digitales de conservación segura a largo término Nombres de dominio Seguridad de la Información RFID Calimera Guidelines 8 Contents INTRODUCCIÓN Estas Pautas han sido compiladas por la Acción Coordinada CALIMERA, que cuenta con la financiación del Sexto Programa Marco (FP6) en Tecnologías de la Sociedad de la Información de la Comisión Europea. Su objetivo es proporcionar a los responsables de la toma de decisiones y a los profesionales que trabajan en las instituciones culturales en el ámbito local (especialmente a los archivos, bibliotecas públicas y museos) un resumen conciso pero de relevancia sobre el estado de la cuestión en la utilización de las nuevas tecnologías. Las Pautas pretenden explicar, de forma clara y concisa, la manera en que se pueden aplicar estas tecnologías al desarrollo de unos servicios digitales que estén diseñados para atender las necesidades reales de los usuarios - sociales, culturales y económicas – y también pretenden convertirse en un estímulo para la creatividad y su mayor implantación entre nuestra comunidad profesional. Además se pretende clarificar el modo en que los servicios culturales locales pueden llegar a desempeñar un papel fundamental a la hora de llevar a cabo los grandes programas europeos, como es el caso de los objetivos marcados por el Plan de Acción para la Europa Electrónica [1]. Las Pautas son una continuación de las redactadas para la Red Temática PULMAN dentro del 5º Programa Marco [2], y que se publicaron entre el 2002/03 y llegaron a traducirse a 26 idiomas. Las Pautas CALIMERA se han organizado siguiendo una estructura parecida. La diferencia más importante es que las actuales Pautas no sólo actualizan la versión anterior, sino que además amplían su radio de acción al ocuparse de los servicios que prestan los archivos y los museos, que se añaden a los que ofrecen las bibliotecas públicas. Al igual que las producidas por PULMAN, van a traducirse a numerosos idiomas europeos durante el primer trimestre de 2005. Todas estas versiones estarán accesibles en la sede Web del proyecto CALIMERA [3]. Se han diferenciado 23 Pautas en total, que se estructuran en grandes grupos que abarcan temas Sociales, de Gestión y Técnicos. Para que su utilización no presente ninguna dificultad para los responsables de la toma de decisiones, que siempre disponen de poco tiempo, también se
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