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Tata Technologies Limited Annual Report 2021

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ABOUT TATA TECHNOLOGIES Tata Technologies is a global engineering and product development digital services company focused on fulfilling its mission of helping the 7900+ world drive, fly, build and farm by enabling manufacturing clients Employees across the automotive, industrial machinery and aerospace verticals realize better products and drive efficiencies in their businesses, leading to the development of products which are better for the end customer, environment and society at large. 3 Active Regions Europe, There are two components to the company’s value proposition; the and North America first one being outsourced product engineering services for our clients helping them conceptualize, design and develop better products, and NGiNEERiN the second one is helping them identify and deploy technologies and 4 Key Industries solutions that are used to manufacture, service and realize better FOR THE NEW REALITY products. These offerings are delivered through two lines of business: a) Engineering, Research and Development (ER&D) services, and b) Automotive Aerospace Industrial Industrials Digital Enterprise Solutions which includes offerings in Connected Machinery Enterprise IT (CEIT) and Product Lifecycle Management (PLM) services and products. 17 Global Delivery Centers USA (Headcount: 371) – Troy, Detroit We are committed to ‘Engineering a better world’ through Europe (Headcount: 1247) - Warwick (UK), collaborative innovation and adoption of sustainable technologies and Gothenburg (Sweden), Brasov, Craiova & Iasi processes. Tata Technologies has over 7900+ employees serving (Romania) clients across three continents through our uniquely balanced India (Headcount: 7469) - New Delhi, Blue Ridge & on-shore/offshore global delivery model that enables us to provide Hinjawadi - Pune, Bengaluru, Thane aligned on-shore customer proximity required to support the iterative China (Headcount: 126) - Shanghai (China) nature of product development services together with the capacity SEA (Headcount: 59) - Osaka (Japan), Bangkok and cost-effectiveness of offshore locations. (Thailand), Singapore https://www.linkedin.com/company/tata-technologies/ https://twitter.com/TataTech_News https://www.facebook.com/TataTechnologies/?__t- https://www.youtube.com/channel/UCdzPkuYChRjj7f7yTNZCWcQ https://www.linkedin.com/company/tata-technologies/ n__=%2Cd%2CP-R&eid=ARA8ZDyvKql5SqvIzpIYHSk32quakNKX_ivaQ5oU https://www.youtube.com/channel/UCdzPkuYChRjj7f7yTNZCWcQ https://twitter.com/TataTech_News HBqKlsItK98QsWzg-vex63oLHoZEkiccZB0YqSmt https://www.youtube.com/channel/UCdzPkuYChRjj7f7yTNZCWcQ https://www.linkedin.com/company/tata-technologies//TataTechnologies /TataTech_News https://www.facebook.com/TataTechnologies/?__t/TataTechnologies- /TataTechnologies https://www.linkedin.com/company/tata-technologies/ https://twitter.com/TataTech_News n__=%2Cd%2CP-R&eid=ARA8ZDyvKql5SqvIzpIYHSk32quakNKX_ivaQ5oU https://www.youtube.com/channel/UCdzPkuYChRjj7f7yTNZCWcQ https://www.linkedin.com/company/tata-technologies/ https://twitter.com/TataTech_News HBqKlsItK98QsWzg-vex63oLHoZEkiccZB0YqSmt https://www.youtube.com/channel/UCdzPkuYChRjj7f7yTNZCWcQ REGISTERED OFFICE & ASIA PACIFIC EUROPE NORTH AMERICA Plot No. 25 Rajiv Gandhi Infotech Park The European Innovation and 6001 Cass Avenue, Hinjawadi Pune 411057 India Development Centre (EIDC) Suite 600, Detroit MI [email protected] Olympus Avenue USA Tel +91 20 6652 9299, Tachbrook Park, Warwick, UK 48202 +91 20 6652 9050 CV34 6RJ Tel. +1 248 426 1482 Tel. +44 (0) 8443 759685 27th ANNUAL REPORT 2020-21 ©2021 Tata Technologies. All rights reserved. All other trademarks are property of their respective owners. ENGINEERING FOR THE NEW REALITY TO CREATE VALUE AND ACCELERATE GROWTH COVID-19 has been an unimagined agent of change, forcing a shift in Through the Digital ReSeT campaign, we offered solutions aimed at pace and scale within the business landscape. The fiscal 2021 saw a addressing the digital readiness across the Enterprise value chain, re-prioritization of digitalization for your Company’s customers as including product design, supply chain, manufacturing, sales and they began to navigate the New Reality of virtual engagement and aftersales. Through the Vehicle Engineering ReSeT, we offered contactless operations. Companies prepared for digital disruption solutions for addressing the need to redesign vehicles and interiors for advanced their timelines, while others struggled to adapt. the New Reality and optimizing overall vehicle cost. We launched several new solutions and delivered them to your Company's customers through engaging new campaigns, thereby creating a rich pipeline and new opportunities. 54 - highest ever NPS As we launched these solutions, we realized significant traction being generated among your Company's customers, not only from the opportunities that were getting created, but also based on the customer feedback received in the net promoter score (NPS) survey in October, where your Company scored the highest NPS rating in its history. Your Company's customers appreciated the agility and flexibility we exhibited in responding to the crisis and helping them address the challenges due to COVID-19 through flexible staffing, payment options and the suite of solutions to thrive in the New Reality. We received the highest rating from your Company's customers in line with core value of ‘One Team with Customer’ approach, which puts us In March 2020, your Company sought to protect its employees while at the center of everything we do. supporting customers. We enabled ‘work from home’ immediately throughout the locations in which we operate, despite government-imposed lockdowns and equipment shortages. With our In an endeavor to fight the battle against COVID-19 while championing offshore proposition, we found ourselves uniquely equipped to assist your Company's responsibility to society, your Company built a customers in addressing challenges associated with dispersed teams remote-controlled, battery-operated vehicle for healthcare workers and global manufacturing. In line with our vision of ‘Engineering a known as MediRover. It was built with an objective to minimize contact better world’, we reinvented your Company's approach to designing of medical staff with COVID-19 patients by delivering food and the portfolio of solutions with specific focus on addressing challenges medicines to them, thereby minimizing the chances of infection. that were created by COVID-19. 9 new solutions launched In this pursuit, we conceptualized ReSeT (Restart, Stabilize, Thrive), an acronym that depicted the three horizons of recovery amidst COVID-19: Restarting actions that address immediate challenges; Stabilizing actions for operations; Thriving in the long-term by de-risking business for sustainability. We developed three key themes that were a consistent challenge across your Company's customers and industry verticals. As operations and manufacturing plants started to reopen across several geographies in April and May, we launched the System Restart campaign, earmarked to help companies restart their factories, supply chains and operations post lockdown. We received a very encouraging response from your Company's customers, and this reemphasized our belief in a subsequent chain of solutions for the industry players, leading to the release of the Digital ReSeT, Smart Manufacturing, and Vehicle Engineering ReSeT suite of offerings for the entire manufacturing value chain. COMPANY OF THE YEAR 2020 award by Frost & Sullivan Our approach of working closely with organizations in redefining their As we begin the new financial year, your Company's customers and digital landscapes using your Company's pioneering initiatives was stakeholders are challenged to deliver and meet the evolving needs of recognized by industry analysts like Frost & Sullivan that bestowed the industry from agility and timeline standpoints. In an endeavor to your Company with the Global Company of the Year 2020 award. This optimize our approach toward a client-first viewpoint, we have aligned recognition by Frost & Sullivan is a confirmation of your Company's your Company's seven pillars of strategy with the industry-forward efforts to create value for customers through innovative solutions structure and adopted the ‘Key Enabler Triad’ of consolidation, covering the entire digital product engineering value chain, from design diversification and monetization. We will strengthen your Company's to manufacturing to service. It also reflects your Company's leadership position in the Automotive space by consolidating our commitment to developing capabilities and solutions that enable your presence and growing digital offerings. While we have already Company's customers across the world to design, develop and realize embarked upon the diversification journey with increasing attention better products every day, and help achieve the vision of Engineering a and investments in the Heavy Machinery and Aerospace sectors, we better world. intend to expand into other areas in the Industrial and Medical Equipment sectors, as we focus on some of the top R&D spenders. Our culture of commitment to become better and better has added Finally, we seek to leverage some of the unique propositions in the another feather to the cap with the Zinnov Zones ER&D Ratings 2020. Products and Education spaces and further develop and monetize these Zinnov, a leading industry analyst, has positioned us in the ‘Leadership solutions. Zone’ in the latest ‘Zinnov Zones Global ER&D Services 2020’
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