DOCSLIB.ORG

D.2 Usability Guidelines for Websites and Products of Statistical Organisations

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
D.2 Usability Guidelines for Websites and Products of Statistical Organisations D.2 Usability guidelines for websites and products of statistical organisations DIGICOM project – Work package 1 'User analysis' Eurostat Framework Service Contract SC187 Author: Jannelien Verjans, Arne Jansen & Karin Hansson Version: 7 Date: 27/03/2020 History: Version Date Comment 1 09/11/2018 Version 1 2 31/01/2019 Improved with feedback from Eurostat & National Statistical Institutes 3 5/03/2019 Improved with feedback from Eurostat 4 15/11/2019 Improved with feedback from Eurostat 5 09/12/2019 Improved with feedback from Eurostat 6 21/01/2020 Improved with feedback from Eurostat 7 27/03/2020 Final Version Foreword to the Usability guidelines for websites and products of statistical organisations Background These Usability guidelines for websites and products of statistical organisations aim to provide best practices and recommendations for the design of websites and other online tools that are used for the dissemination of official statistics. They are an outcome of the DIGICOM project, an ESS Vision 2020 project initiated to modernise the dissemination and communication of official statistics in the European Statistical System (ESS). The guidelines are based on the outcomes of user research and usability tests of websites and online tools developed by Eurostat and six ESS national statistical institutes: Bulgarian national statistical institute, Croatian Bureau of Statistics, INSEE France, INE Spain, INE Portugal and Statistics Poland. Between 2016 and 2019, over 100 current and potential users of European and national statistics have participated in field studies and usability tests as part of Work package 1 ‘User analysis’ of the DIGICOM project. These guidelines cover the most common issues that emerged from observing and interviewing users, as well as design recommendations of usability experts to ensure a seamless user experience. DIGICOM Work package 1 The aim of Work package 1 ‘User analysis’ of the DIGICOM project has been to gain a better understanding of users of European statistics – who they are, why and how they use official statistics, what needs they have, and what challenges they face when using official statistics. This insight has been gathered by employing different methods of user research – an in-depth user analysis, a user profiling exercise based on field studies, and a series of usability tests carried out on online dissemination products developed by Eurostat and the national statistical institutes involved – with the ultimate goal of better meeting the needs of existing users and attracting new users. Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 1 Other outcomes of Work package 1 ‘User analysis’ of the DIGICOM project include: in-depth user analysis report, report on the user profiling exercise, personas of users of European statistics, individual usability test reports, learnings on potential users of European statistics, guidelines on user analytics, user research and user personas, report on the validation of personas of users of European statistics at the Hungarian national statistical institute, social media guidelines. How to use these guidelines The purpose of these guidelines is to help you create websites and products your users will love. The guidelines offer a broad overview of good practices for usability and user experience, tailored to the needs of statistical organisations. They can be used ● to learn more about best practices ● as a practical guide and checklist ● to improve existing web pages and products ● when designing new web pages and products. These guidelines must be viewed in their broader context The guidelines in themselves will not guarantee absolute success for your websites and products. Another set of guidelines on user research will explain how important it is to first get the right design, before getting the design right. This means you first have to make sure you are conceptualising and designing products that tailor users’ needs and wishes, instead of creating something that they might never use. Once you are confident that your products match users’ needs, these guidelines and best practices can be used as a checklist when filling in the details. Yet, it is still crucial to regularly check with your users whether you are getting the design right. Usability testing and other evaluation methods are indispensable parts of web development and maintenance. How to do this is also described in the guidelines on user research. However, following the tips and good practices provided in this set of guidelines will allow you to move faster by avoiding many usability issues from the outset, leaving more room to focus on (other) matters that are important to the users. Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 2 Looking beyond usability This document will kick off with definitions for ‘usability’ and the broader concept of ‘user experience’. Once we are on the same page, we will discuss good practices for layout, structure and navigation, common design components, use of language and accessibility. Finally, we will look beyond usability and discuss ways of ensuring that your websites and products are not only easy to use on a functional level, but are also enjoyable to use so users will come back to you instead of turning to alternatives. Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 3 Table of contents Foreword to the Usability guidelines for websites and products of statistical organisations 1 Background 1 DIGICOM Work package 1 1 How to use these guidelines 2 These guidelines must be viewed in their broader context 2 Looking beyond usability 3 Table of contents 4 1. What is usability and user experience? 11 2. Layout 13 2.1. Use of screen real estate and white space 13 2.1.1. What is screen real estate? 13 2.1.2. Clarifying relationships between elements 13 2.1.3. Attracting attention 14 2.1.4. Create visual hierarchy 15 2.2. Use of colour 15 2.2.1. Use colour for visual feedback - indicating the state of an element 17 2.2.2. Make sure you have sufficient colour contrast 19 2.3. Typography and readability 20 2.3.1. Keep the number of fonts used at a minimum 20 2.3.2. Try to use standard fonts 20 2.3.3. Limit line and paragraph length 21 2.3.4. Choose a typeface that works well in various sizes 22 2.3.5. Avoid text with all the letters capitalized 22 2.3.6. Do not cut down on line spacing 23 Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 4 2.3.7. Chunk text into sections 23 2.3.8. Use descriptive subheadings 24 2.4. Images 24 2.4.1. Use visuals to break up text and improve comprehension 24 2.4.2. Give users the chance to increase the size of the visuals 25 2.4.3. Data visualization - best practices 25 2.4.3.1. Use the full axis 25 2.4.3.2. Use multiple charts when necessary 26 2.4.3.3. Emphasize what is important 27 2.4.3.3.1. Keep legends simple 27 2.4.3.4. Check if your chart passes the squint test 29 2.4.3.5. Test your graph 29 2.4.3.6. What should you avoid? 29 2.5. Icons and labels 31 2.5.1. Recognition rather than recall 31 2.5.2. Universally recognised icons are rare 32 2.5.3. Give all icons a text label 32 2.5.3.1. For what purposes can icons be used? 33 2.5.4. Visibility of labels 33 2.5.5. Tips for designing icons 34 2.6. Affordances 34 2.6.1. Implicit (hidden) affordances 35 2.6.2. Watch out for breaking the pattern 35 3. Structure and navigation 36 3.1. Cross-links between sections 36 3.2. Hyperlinks for more (internal/external) information 37 Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 5 3.2.1. Common mistakes 38 3.3. Navigation menu 39 3.3.1. What to pay attention to when designing a navigation menu 39 3.3.1.1. Make it visible 39 3.3.1.2. Communicate the current location 39 3.3.1.3. Coordinate menus with users’ understanding 40 3.3.1.4. Make menus easy to manipulate 40 3.4. Breadcrumbs 41 3.4.1. What are breadcrumbs? 41 3.4.2. When to use breadcrumbs 41 3.4.3. How to create breadcrumbs 41 4. Search and use of filters 43 4.1. Search option 43 4.1.1. When to include a search option on your website? 43 4.1.2. Where should you place your search field? 43 4.1.3. Design of a search field 44 4.1.4. The use of auto-suggest 44 4.1.5. Interaction with the search field 45 4.1.6. Visualizing the search results 46 4.1.7. Search vs. filter 46 4.2. Use of filters 47 4.2.1. Interaction with filters 47 4.2.2. Downsides of interactive filtering 47 5. Design components (best practices) 49 5.1. Buttons 49 5.1.1. Make buttons look like buttons 49 Usability guidelines for websites and products of statistical organisations - © U-Sentric | 09/12/2019 6 5.1.1.1. Shape 49 5.1.1.2. Be consistent 50 5.1.1.3. Shadows and highlights 50 5.1.1.4. Visually highlight the most important buttons 51 5.1.2. Primary and secondary buttons 51 5.1.3. Visualization of hyperlinks 53 5.2. Headers 54 5.2.1. What is a header? 54 5.2.2.
Load more

Recommended publications
  • Designing a User Interface for Musical Gameplay
    Designing a User Interface for Musical Gameplay An Interactive Qualifying Project submitted to the faculty of WORCESTER POLYTECHNIC INSTITUTE in partial fulfillment of the requirements for the Degree of Bachelor of Science Submitted by: Tech Side: Hongbo Fang Alexander Guerra Xiaoren Yang Art Side: Kedong Ma Connor Thornberg Advisor Prof. Vincent J. Manzo Abstract A game is made up of many components, each of which require attention to detail in order to produce a game that is enjoyable to use and easy to learn. The graphical user interface, or GUI, is the method a game uses to communicate with the player and has a large impact on the gameplay experience. The goal of this project was to design a GUI for a music oriented game that allows players to construct a custom instrument using instruments they have acquired throughout the game. Based on our research of GUIs, we designed a prototype in Unity that incorporates a grid system that responds to keypress and mouse click events. We then performed a playtest and conducted a survey with students to acquire feedback about the simplicity and effectiveness of our design. We found that our design had some confusing elements, but was overall intuitive and easy to use. We found that facilitation may have impacted the results and should be taken into consideration for future development along with object labeling and testing sample size. 1 Acknowledgements We would like to thank Professor Vincent Manzo for selecting us to design an important feature of his game and for is support and encouragement throughout the duration of the project.
    [Show full text]
  • The Origins of the Underline As Visual Representation of the Hyperlink on the Web: a Case Study in Skeuomorphism
    The Origins of the Underline as Visual Representation of the Hyperlink on the Web: A Case Study in Skeuomorphism The Harvard community has made this article openly available. Please share how this access benefits you. Your story matters Citation Romano, John J. 2016. The Origins of the Underline as Visual Representation of the Hyperlink on the Web: A Case Study in Skeuomorphism. Master's thesis, Harvard Extension School. Citable link http://nrs.harvard.edu/urn-3:HUL.InstRepos:33797379 Terms of Use This article was downloaded from Harvard University’s DASH repository, and is made available under the terms and conditions applicable to Other Posted Material, as set forth at http:// nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of- use#LAA The Origins of the Underline as Visual Representation of the Hyperlink on the Web: A Case Study in Skeuomorphism John J Romano A Thesis in the Field of Visual Arts for the Degree of Master of Liberal Arts in Extension Studies Harvard University November 2016 Abstract This thesis investigates the process by which the underline came to be used as the default signifier of hyperlinks on the World Wide Web. Created in 1990 by Tim Berners- Lee, the web quickly became the most used hypertext system in the world, and most browsers default to indicating hyperlinks with an underline. To answer the question of why the underline was chosen over competing demarcation techniques, the thesis applies the methods of history of technology and sociology of technology. Before the invention of the web, the underline–also known as the vinculum–was used in many contexts in writing systems; collecting entities together to form a whole and ascribing additional meaning to the content.
    [Show full text]
  • Google Toolbar for Enterprise Admin Guide
    Google Toolbar for Enterprise Admin Guide ● Introduction ● Technical Overview ● Downloading the Software ● Configuring the Group Policies ❍ Preferences ❍ Enterprise Integration ❍ Custom Buttons ❍ Popup Whitelist ● Defining Custom Buttons ● Pushing Out the Policy to User Registries ● Installing Google Toolbar on User Machines Introduction back to top This document contains information about setting up Google Toolbar for Enterprise. Google Toolbar is an end-user application that adds a search bar and other useful web tools to the Internet Explorer browser window. Google Toolbar for Enterprise makes it easy to provide enterprise users with the Google Toolbar and to create standards for its use. The document was written for Windows domain administrators. As an administrator, you can install and configure Google Toolbar for all users. By defining enterprise-wide policies for Google Toolbar, you can decide which buttons and features users can access. For example, you could remove the feature that saves search history, whitelist certain pages to exempt them from the popup blocker, or prevent users from sending votes to Google about their favorite web pages . You can configure policies before installing Google Toolbar for the users, or at any subsequent time. Google Toolbar also provides the ability to create custom buttons that display specified pages, direct searches to predefined systems, or display information from an RSS feed. Using Google Toolbar for Enterprise, you can define buttons for all users, using data from your own network or from the Internet. For example, you could create a custom button that directs a user's search to your Google Search Appliance or Google Mini to display a corporate web page or show important phone numbers from your intranet.
    [Show full text]
  • Computers for Beginners 3 Use the Web Handout
    Computers for Beginners 3: Use the Web JAN 2020 CF Learning Objectives: In this class you will: 1. Understand web site addresses 2. Practice using web site addresses to visit web sites 3. Learn about different areas of a web site 4. Practice using a web site home page to explore the site 5. Learn how search engines work and when to use them 6. Conduct a simple search with the search engine Google 2 Review Quiz Let’s take a short quiz to remind ourselves of what we’ve already learned. 1. What can you use to move up and down on a web page? a. The Tab key. b. The Scroll Wheel on your mouse. c. The Arrow Keys on your keyboard. d. B and C, but not A. 2. What does it mean when your cursor looks like a pointing hand? a. You can click on a link. b. You should stretch your hands. c. You can start typing on the page. 3. What should you do if your mouse gets close to the edge of your desk, and your cursor still isn’t in the right place? a. Panic. b. “Hop” your mouse away from the edge by lifting it up and setting it back down close to your keyboard. c. Slide your mouse back to where you started and try again. 3 Quiz Answers: 1d. You can move up and down a web page using either the scroll wheel on your mouse, or the arrow keys on your keyboard. You can also use your mouse to drag the Scroll Bar on the right side of your screen up and down.
    [Show full text]
  • Designing and Deploying an Information Awareness Interface
    Designing and Deploying an Information Awareness Interface JJ Cadiz, Gina Venolia, Gavin Jancke, Anoop Gupta Collaboration & Multimedia Systems Team Microsoft Research One Microsoft Way, Redmond, WA 98052 {jjcadiz; ginav; gavinj; anoop} @microsoft.com ABSTRACT appeal to a broader audience. Although the ideas and The concept of awareness has received increasing attention lessons generated by such prototypes are valuable, they over the past several CSCW conferences. Although many leave a critical question: Why did these prototypes fail to awareness interfaces have been designed and studied, most provide users with substantial value relative to cost? What have been limited deployments of research prototypes. In combination of features, design, and process will help an this paper we describe Sideshow, a peripheral awareness application succeed in establishing a healthy user interface that was rapidly adopted by thousands of people in population? our company. Sideshow provides regularly updated Sideshow started as one more idea for an interface designed peripheral awareness of a broad range of information from to provide users with peripheral awareness of important virtually any accessible web site or database. We discuss information. Rather than concentrate on a specific Sideshow’s design and the experience of refining and awareness issue, the research team set out to incorporate a redesigning the interface based on feedback from a rapidly range of features into a versatile and extensible system for expanding user community. dynamic information awareness that could be easily Keywords deployed, extended by third parties, and quickly evolved in Situational awareness, peripheral awareness, awareness, response to users’ experiences. computer mediated communication, information overload What happened was something akin to an epidemic within 1 INTRODUCTION our company.
    [Show full text]
  • Bforartists UI Redesign Design Document Part 2 - Theming
    Bforartists UI redesign Design document part 2 - Theming Content Preface...........................................................................................................................6 The editor and window types......................................................................................7 Python console.............................................................................................................8 Layout:................................................................................................................................................................8 The Console Window.........................................................................................................................................8 Menu bar with a menu........................................................................................................................................8 Dropdown box with icon....................................................................................................................................9 RMB menu for menu bar....................................................................................................................................9 Toolbar................................................................................................................................................................9 Button Textform..................................................................................................................................................9
    [Show full text]
  • Public Access Search Instructions
    PUBLIC SEARCH SITE How to perform a search Address Search Use this search option to locate properties using a street number, name or direction. Address example with partial street name: 1. For best results leave off the street suffix. 2. Use the * as a wild card to match any string of characters (when unsure of spelling or to return all results on a particular street). A wild card is assumed at the end on any string of characters. Type Results Woodland All addresses on a street with the name Woodland in it: # Woodland Dr # Woodland Hills Way Ba* All addresses on a street beginning # Bay Ct # Babbitz Ave # Baldwin *wood All addresses on a street ending with # Birchwood # Southwood # Underwood PUBLIC SEARCH SITE How to perform a search Owner Search Use this search option to locate properties with a known Ownership example with partial name: owner name. 1. Type in the full name or part of the full name into the search box (LastName FirstName without commas). 2. Use the * as a wild card to match any string of characters. A wild card is assumed at the end on any string of characters. Type Results Smith John Smith John B*ow Brown, Barlow, Below, etc. B*o*ski Bojarski, Bronowski, Bukowski, etc. Grant Grant, Grantham, Grants, etc. PUBLIC SEARCH SITE How to perform a search Parcel Number Search identification number. Parcel ID example: 1. Type the parcel id into the search box. Enter all or part of the number. 2. Use the * as a wild card to find a group of parcels.
    [Show full text]
  • Navigate Windows and Folders
    Windows® 7 Step by Step by Joan Preppernau and Joyce Cox To learn more about this book, visit Microsoft Learning at http://www.microsoft.com/MSPress/books/ 9780735626676 ©2009 Joan Preppernau and Joyce Cox Early Content—Subject to Change Windows 7 Step by Step Advance Content–Subject to Change Windows 7 Step by Step Draft Table of Contents Overview Front Matter ............................................................................................................................................. 3 Contents ................................................................................................................................................ 3 About the Authors ................................................................................................................................ 3 Features and Conventions of This Book ................................................................................................ 3 Using the Companion CD ...................................................................................................................... 3 Getting Help .......................................................................................................................................... 3 Introducing Windows 7 ......................................................................................................................... 3 Part I: Getting Started with Windows 7 .................................................................................................... 4 1 Explore Windows 7 ...........................................................................................................................
    [Show full text]
  • Veyon User Manual Release 4.1.91
    Veyon User Manual Release 4.1.91 Veyon Community Mar 21, 2019 Contents 1 Introduction 1 1.1 Program start and login.........................................1 1.2 User interface...............................................2 1.3 Status bar.................................................2 1.4 Toolbar..................................................3 1.5 Computer select panel..........................................3 1.6 Screenshots panel............................................4 2 Program features 7 2.1 Using functions on individual computers................................7 2.2 Monitoring mode.............................................8 2.3 Demonstration mode...........................................8 2.4 Lock screens...............................................9 2.5 Remote access..............................................9 2.6 Power on, restart and shutdown computers............................... 11 2.7 Log off users............................................... 12 2.8 Send text message............................................ 12 2.9 Run program............................................... 13 2.10 Open website............................................... 13 2.11 Screenshot................................................ 14 3 FAQ - Frequently Asked Questions 15 3.1 Can other users see my screen?..................................... 15 3.2 How frequently are the computer thumbnails updated?......................... 15 3.3 What happens if I accidentally close the Veyon Master application window?.............. 15 3.4
    [Show full text]
  • GST Mapper MDC Training
    GeoSpatial Technologies, Inc. GST Mapper MDC Training Train the Trainer GST Mapper MDC Training GST Mapper© MDC/MP Navigator is an integrated interface for GPS/AVL that allows you to display your current location, your sister unit locations, routing, mapping, navigation and CAD linking for receiving and displaying incidents (Tags). Scenarios: •Enables Deputies to find or search for locations, supporting units, and incidents. •Provides the functions to generate a route to an incident, sister unit, or manually input an address via a local GIS map or navigation screen. •Deputies\Officers have the ability to view various map layers including aerial imagery and night\day contrasting views for tactical needs when setting parameters, and various other functions and scenarios that will be addressed throughout the training. GST Mapper MDC components GST Mapper MDC GST Navigator GST Mobile Console GST Advantage GST vs. Consumer Navigation GST Others Custom Mapping Utilizes an agency’s GIS data and Pre configured Solutions map layers providing the ability to consumer-driven maps. display map layers such as: aerial (Non-agency specific photo, RD, beat, address, parcel, map data) hydrant, etc. Group Vehicle Display Ability to display, route-to or N/A navigate-to sister vehicles in surrounding area. CAD Integration CAD interface providing the ability N/A to display, route-to or navigate-to CAD\Incident calls. MDC\MDT Integration Ability to install onto existing N/A MDC\MDT with common Microsoft operating systems. Request for features GST works with agencies to N/A customize integrated solutions. GST Mapper MDC Toolbar ◦ Map Control Buttons ◦ Incident Panel ◦ CAD\Request CAD ◦ Unit List ◦ Routing Functions ◦ AVL Locator ◦ GST Navigator ◦ Cosmetic Layers ◦ Address \Identify ◦ Pan X, Y Menu Bar ◦ View ◦ Tools ◦ Window Tool Bar The toolbar is used to access the integrated features and functions of GST Mapper MDC, allowing the user to control the map, search, route, or navigate to CAD incidents (tags), sister units, addresses, or landmarks.
    [Show full text]
  • Line 6 POD Go Owner's Manual
    ® 16C Two–Plus Decades ACTION 1 VIEW Heir Stereo FX Cali Q Apparent Loop Graphic Twin Transistor Particle WAH EXP 1 PAGE PAGE Harmony Tape Verb VOL EXP 2 Time Feedback Wow/Fluttr Scale Spread C D MODE EDIT / EXIT TAP A B TUNER 1.10 OWNER'S MANUAL 40-00-0568 Rev B (For use with POD Go Firmware 1.10) ©2020 Yamaha Guitar Group, Inc. All rights reserved. 0•1 Contents Welcome to POD Go 3 The Blocks 13 Global EQ 31 Common Terminology 3 Input and Output 13 Resetting Global EQ 31 Updating POD Go to the Latest Firmware 3 Amp/Preamp 13 Global Settings 32 Top Panel 4 Cab/IR 15 Rear Panel 6 Effects 17 Restoring All Global Settings 32 Global Settings > Ins/Outs 32 Quick Start 7 Looper 22 Preset EQ 23 Global Settings > Preferences 33 Hooking It All Up 7 Wah/Volume 24 Global Settings > Switches/Pedals 33 Play View 8 FX Loop 24 Global Settings > MIDI/Tempo 34 Edit View 9 U.S. Registered Trademarks 25 USB Audio/MIDI 35 Selecting Blocks/Adjusting Parameters 9 Choosing a Block's Model 10 Snapshots 26 Hardware Monitoring vs. DAW Software Monitoring 35 Moving Blocks 10 Using Snapshots 26 DI Recording and Re-amping 35 Copying/Pasting a Block 10 Saving Snapshots 27 Core Audio Driver Settings (macOS only) 37 Preset List 11 Tips for Creative Snapshot Use 27 ASIO Driver Settings (Windows only) 37 Setlist and Preset Recall via MIDI 38 Saving/Naming a Preset 11 Bypass/Control 28 TAP Tempo 12 Snapshot Recall via MIDI 38 The Tuner 12 Quick Bypass Assign 28 MIDI CC 39 Quick Controller Assign 28 Additional Resources 40 Manual Bypass/Control Assignment 29 Clearing a Block's Assignments 29 Clearing All Assignments 30 Swapping Stomp Footswitches 30 ©2020 Yamaha Guitar Group, Inc.
    [Show full text]
  • Summary of March 12, 2013 FTC Guide, “Dot Com Disclosures” by Susan D
    Originally published in the American Advertising Federation Phoenix Chapter Newsletter (June 2013) Summary of March 12, 2013 FTC Guide, “Dot Com Disclosures” By Susan D. Brienza, Attorney at Ryley Carlock & Applewhite “Although online commerce (including mobile and social media marketing) is booming, deception can dampen consumer confidence in the online marketplace.” Conclusion of new FTC Guide on Disclosures The Federal Trade Commission (“FTC”) has broad powers to regulate and monitor all advertisements for goods and services (with the exception of a few industries such as banking and aviation)— advertisements in any medium whatsoever, including Internet and social media promotions. Under long-standing FTC statutes, regulations and policy, all marketing claims must be true, accurate, not misleading or deceptive, and supported by sound scientific or factual research. Often, in order to “cure” a potentially deceptive claim, a disclaimer or a disclosure is required, e.g., “The following blogs are paid reviews.” Recently, on March 12, 2013, the Federal Trade Commission published a revised version of its 2000 guide known as Dot Com Disclosures, after a two-year process. The new FTC staff guidance, .com Disclosures: How to Make Effective Disclosures in Digital Advertising, “takes into account the expanding use of smartphones with small screens and the rise of social media marketing. It also contains mock ads that illustrate the updated principles.” See the FTC’s press release regarding its Dot Com Disclosures guidance: http://www.ftc.gov/opa/2013/03/dotcom.shtm and the 53-page guide itself at http://ftc.gov/os/2013/03/130312dotcomdisclosures.pdf . I noted with some amusement that the FTC ends this press release and others with: “Like the FTC on Facebook, follow us on Twitter.
    [Show full text]