Designing and Deploying an Information Awareness Interface
Designing and Deploying an Information Awareness Interface JJ Cadiz, Gina Venolia, Gavin Jancke, Anoop Gupta Collaboration & Multimedia Systems Team Microsoft Research One Microsoft Way, Redmond, WA 98052 {jjcadiz; ginav; gavinj; anoop} @microsoft.com ABSTRACT appeal to a broader audience. Although the ideas and The concept of awareness has received increasing attention lessons generated by such prototypes are valuable, they over the past several CSCW conferences. Although many leave a critical question: Why did these prototypes fail to awareness interfaces have been designed and studied, most provide users with substantial value relative to cost? What have been limited deployments of research prototypes. In combination of features, design, and process will help an this paper we describe Sideshow, a peripheral awareness application succeed in establishing a healthy user interface that was rapidly adopted by thousands of people in population? our company. Sideshow provides regularly updated Sideshow started as one more idea for an interface designed peripheral awareness of a broad range of information from to provide users with peripheral awareness of important virtually any accessible web site or database. We discuss information. Rather than concentrate on a specific Sideshow’s design and the experience of refining and awareness issue, the research team set out to incorporate a redesigning the interface based on feedback from a rapidly range of features into a versatile and extensible system for expanding user community. dynamic information awareness that could be easily Keywords deployed, extended by third parties, and quickly evolved in Situational awareness, peripheral awareness, awareness, response to users’ experiences. computer mediated communication, information overload What happened was something akin to an epidemic within 1 INTRODUCTION our company.
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