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Lamp Impact Report 2017-2018

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Lamp Impact Report 2017-2018 LAMP IMPACT REPORT 2017-2018 TH 40 ANNIVERSARY excellent care for our clients and our community programs continue to be A MESSAGE responsive to the changing needs of the communities we serve. As you look 2 FROM THE through our Annual Impact Report, you will see example after example of this EXECUTIVE work, including the Gardens Pod Project and our work around food insecurity, DIRECTOR the ASK! Income Tax Clinic which com- pleted over 1600 tax returns for communi- As we look back at the past year at LAMP, ty members, our work around harm it is fair to say it was a memorable one. reduction, advocacy around affordable Along with celebrating our 40th anniversa- housing, and so much more. ry, we have had some significant changes, one of which is the organization welcom- This past year we have also seen the ing me as the new Executive Director. addition of our new French Language And so, I think it only fitting to begin this Services program in East Mississauga, message with a sincere “thank you” to which allows us to widen our reach to LAMP’s Board of Directors, staff, and com- serve our French-speaking community munity members for the warm welcome members. At Lakeshore, we introduced into the role. Your dedication and genu- the Mental Health Worker pilot project ine love for the communities we serve are which allowed us to provide much constant sources of inspiration, and I look needed counselling services to clients forward to working alongside you as we of solo practitioners in our community. embark on this journey of building com- This was an extremely successful pilot munity health together. project that has now become a perma- nent addition to the services offered For much of the year, we were actively at LAMP. engaged in the organizational accredita- tion process, and we are pleased to share It has been a busy, at times challenging, that LAMP has successfully achieved but extremely rewarding year at LAMP. accreditation for the next four years As we turn our attention to the coming through the Canadian Centre for Accredi- year, we will be entering a new strategic tation. Accreditation provides an objective planning process. This is a great opportu- review of our systems and processes, nity for our board, staff, and community supports our commitment to quality and members to collaborate on defining continuous improvement in the provi- LAMP’s priorities over the next 3-5 years. sion of health services and community We welcome community voices in this programs, and highlights areas where we process and look forward to engaging are leaders in practice as well as areas for with you. The commitment and time you growth. put into working with us to build a healthy community is a key ingredient in our Achieving accreditation speaks to the success, and we are so very appreciative strength of the organization and the of your efforts. Thank you again for your amazing work done by LAMP staff, continued support throughout the year. volunteers, and community members. Our clinical team continues to provide Keddone Dias, Executive Director A MESSAGE Leadership Program through University of Toronto’s Rotman School of Management in 2017. She brings to the Executive Direc- FROM THE tor role a detailed understanding of the CHC Model of Health & Well-Being and the BOARD AND broader CHC sector and has a passion for LAMP’s work in building healthy commu- CHAIR nities and the principles of health equity LAMP Community Health Centre strives and social justice. to improve quality of life in our commu- nities by supporting people to reach their This report provides a picture of who we fullest potential. Our IMPACT report for are, what we value, our programs and 2017 – 2018 is an opportunity to highlight celebrates the year’s work delivered by a number of our key initiatives, celebrate a team of dedicated, creative and pas- our accomplishments and share the pos- sionate staff, volunteers and the Board of itive impact that this organization creates Directors. At this time, we are also saying within Lakeshore and East Mississauga goodbye to a few members of the Board communities. of Directors who have served our com- munity over the past several years: Rob The Board was busy over the past Williams, Robin Salt and Eirini Ververi. We year recruiting an Executive Director, want to thank them for their dedication, completing accreditation, celebrating our invaluable work, insights and support. 40th anniversary and serving and advo- cating for our clients. After working with We look forward to seeing you at LAMP as a search firm and much consultation with we begin a new year of serving our com- staff, partners and the community, it munity, and prepare ourselves for a new is with great pleasure that we announce strategic plan for the coming three years. our new Executive Director of LAMP We look forward to hearing directly from Community Health Centre - Keddone you over the coming year so that you can Dias. contribute your ideas to change and renewal in your Community Health Keddone is no stranger to LAMP, having Centre. been with the organization since 2006. Keddone also acted as Interim Executive Wanda Buote Director in 2017, and previous to that Chair, LAMP Board of Directors held the roles of Director of Community Programs and Program Director, Creating Global Citizens in the organization. Ked- done holds a Master’s of Public Policy, Administration and Law from York Uni- versity and a Bachelor of Commerce - Finance from Ryerson University. She also completed the Community Health 4 ACCREDITATION hours, drop in, mobile clinics, and TTC tickets. Throughout the interview process, REPORT the review team was given the impres- sion that the staff feels they were heard As we celebrate 40 years of service and and valued. The same was also observed the hard work of our board, sponsors, during the client journeys interview. staff, volunteers and the community, we The interviewed clients expressed a very have yet another achievement to cele- strong sense of belonging and gratitude brate in 2017. After a rigorous assessment to LAMP. The reviewers noted that process Lakeshore Area Multi-Services diversity is respected, and that staff go out Project (LAMP) is proud to be accredited of their way to accommodate their through the Canadian Centre for Accred- clients’ uniqueness. itation, a third –party review based on accepted organizational practices that LAMP is a true grass roots organization promote ongoing quality improvement that is committed to community engage- and responsive, effective community ment, interdisciplinary approach, and services. collaboration with different partners to bring the best service to the community. Governance -CCA Letter and Report January 2018 The review team found that board Source (highlighted portion) from CCA members are enthusiastic, engaged and letter and report January 2018 deeply committed to the work they are doing to serve their community. The governing body functions according to the policies and procedures that govern its role, responsibilities and structure. Recruitment of board members takes into account the knowledge, skills and expe- rience needed to govern effectively. The review team was impressed by the wait list of community members who are inter- ested in becoming board members. Programs and Services “LAMP clearly excels in this area.” The staff is exceptional at trying to remove barriers, and be as accessible as possible. There are lots of points of access and many supports are in place to address barriers such as extended ACCREDITATION SERVING THE ETOBICOKE LAKESHORE AND EAST REPORT MISSISSAUGA COMMUNITIES Our Client Impact Report Caring For Those Who Need It Most 2017/18 Annual Report Statistics (LHIN Funded Programs) Program Individuals Number of Group Total Group Served Visits Sessions Attendances Provided Primary Health 2894 11,850 Care Chiropody 729 3,223 Community 200 348 78 1314 Dietician Counselling 458 1324 Physiotherapy 203 781 29 224 Occupational 140 875 Health Diabetes 2084 4357 190 2270 Education Program Among Friends 189 553 414 4579 Program Health Promotion 98 4350 and Community Development Personal Health 481 1055 1362 38,568 and Wellness (Child, Youth and Adult programs) 6 A YEAR IN REVIEW Better Teeth Better Health EMCHC’s Dental Health Clinic EMCHC’s Dental Health Clinic served meeting with MPPs at Queens Park on more than 2900 clients last year with a March 21, 2018, raising awareness of the total of more than 8800 appointments. gaps in oral health care. Building on The year saw the completion of an ex- the Every 9 minutes campaign in 2017. citing pilot serving adult clients with our partner, the Region of Peel. This pilot program was an exciting multidisciplinary 9 venture with the Region’s social services EVERY 9 MINUTES THERE IS A VISIT TO AN and oral health departments, a project ER IN ONTARIO FOR DENTAL PAIN. first. Dr. Michelle Soares-McCarthy was invited to address findings at both the Peel 513 Region’s Conference in June 2017, as well DOLLARS FOR EVERY ER VISIT as at The Ontario Public Health Conven- tion in March 2018. The EMCHC dental clinic team’s dedication to the project, the clients, and its collaborative strength 2,629 was recognized and honoured with an ER VISITS IN 2015 (FOR DENTAL PAIN) invitation to participate. ACCORDING TO MISSISSAUGA HALTON LHIN Our Dental health clinic (DHC) partici- pated in the “Every 9 minutes campaign” 5,003 launched by the Association of Ontario ER VISITS IN 2015 (FOR DENTAL PAIN) Community Health Centres (AOHC), ACCORDING TO TORONTO CENTRAL LHIN bringing attention to the need for a uni- versal dental program citing that every 9 minutes there is a visit to ER in Ontario 61,000 for dental pain.
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