SAFER CARE Human Factors For Healthcare Trainer’s Manual Edited by Patrick Mitchell Swan & Horn SAFER CARE Human Factors for Healthcare TRAINER’S MANUAL Edited by Patrick Mitchell Prepared on behalf of the North East Strategic Health Authority Patient Action Team NHS North East Safer Care—Human Factors in Healthcare: Trainer’s Manual Edited by Patrick Mitchell First published 2013 ISBN: 978-1-909675-00-1 Copyright © 2013 Swan & Horn All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior permission of the publisher on behalf of the NHS Commissioning Board, or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London, W1T 4LP — except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by fair use in copyright law. For permission requests, contact the publisher Swan & Horn, phone: (44) 1436 842749, fax: 07092 373804 or email:
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