Charter Communications

November 1, 2017

Melinda Poore, Government Affairs, New England Overview of Charter Communications, Time Warner Cable and Bright House Networks

0 • As the nation’s 4th largest cable operator, Charter serves more than 6 million residential and commercial customers in 28 states. • New Charter will bring superior broadband and video experience and better service to approximately 23.9 million customers around the country.

Charter 2 New Hampshire Benefits from Charter

Investment • Charter will have the potential to provide high-speed broadband, enhanced video and voice services in currently unserved areas. • Charter will increase competition in the mobile data market by deploying over 300,000 out-of- home Wifi access points.

• Charter will invest at least $2.5 billion in the build-out of networks into commercial areas.

Low-Income Broadband Program • Charter will broaden access to broadband by building upon BHN’s broadband program for low-income consumers. Charter will enrich BHN’s program by raising speeds and expanding eligibility while still offering a discounted price, and will expand the program across the Charter footprint.

Commitment to American Jobs

• Investing in customer care: Charter has added 7,000 new jobs since 2012, (approximately 40% of total workforce), most in customer care. o Brought overseas jobs home, providing benefits, training, and opportunities for advancement. o Opened new customer call centers; now 11 across the U.S. • Charter will continue to create thousands of U.S.-based jobs by hiring for customer service call centers and field technician operations located throughout the country and returning TWC call center jobs to the U.S.

Charter 3

Web applications and speed-what is recommended?

Netflix (source: Netflix Help) Skype (source: Skype Support) • Recommended broadband connection speed: 1.5 Mbps • For voice calls: 0.1 Mbps download download / 0.1 Mbps upload • For HD quality: 5.0 Mbps • For video calls: 0.5 Mbps download YouTube (source: YouTube Help) download / 0.5 Mbps upload • Recommended: at least 0.5 • For HD video calls: 1.5 Mbps Mbps download Hulu (source: Hulu Help) download / 1.5 Mbps upload • Recommended: for SD viewing 1.5 Mbps download • Recommended: for HD viewing 3Mbps download

Charter : Confidential 5 Time Warner Cable - Residential Internet Packages

2008 Speed Price 2017 Speed Price Lite 768kbps x $19.95 Every Day low 2 Mbps x 1 $14.99 128kbps price Mbps

Basic 1.5Mbps x $29.95 Basic 6 Mbps x 1 $29.99 256kbps Mbps

Standard 5Mbps x $44.95 Standard 15Mbps x 1 $34.99 384kbps Mbps

Turbo 10Mbps x $54.90 Extreme 30 Mbps x 5 $54.99 1Mbps Mbps

Ultimate 50 Mbps x 5 $64.99 Mbps

Spectrum 60 Mbps x $64.99 5 Mbps

100 Mbps x $104.99 10 Mbps

Charter 6 Business Services https://business.timewarnercable.com/

Charter : Confidential 7 2017 Plans

• Introduced the new Spectrum brand, pricing and packaging, launched Spring 2017

• Faster broadband speeds – 60 Mbps x 5Mbps minimum, 100 Mbps x 10 Mbps maximum  Spectrum offers broadband-friendly policies such as no data caps, modem fees, annual contracts or early termination fees.

• Charter’s Spectrum TV App allows customers to watch more than 170 live TV channels and On-Demand shows and movies on portable devices anywhere in their home, and 60 plus channels on-the-go wherever one has an Internet connection.

• Low Cost Broadband Service for Low Income Residents  This special 30x5 Mbps service will be priced at $14.99/month. no modem cost, free self-install.  Available: 1) families with students who participate in the National School Lunch Program 2) seniors who are 65 and older who receive Supplemental Security Income (SSI) benefits.