wowway.com 2018 Annual Report Fast Facts Board of Directors Jeffrey Marcus Brian Cassidy Tom McMillin Chairman of the Board Director Director Jill Bright Teresa Elder Phil Seskin 3,176,547 Director Chief Executive Officer Director Homes Passed and Director David Burgstahler Daniel Kilpatrick Joshua Tamaroff 807,900 Director Director Director Total Customers 2,608 Executive Management Team Employees Teresa Elder Richard E. Fish, Jr. Nancy McGee Chief Executive Officer Chief Financial Officer Chief Marketing and Director and Sales Officer Matt Bell Craig Martin Don Schena Chief Technology General Counsel Chief Customer Officer and Secretary Experience Officer David Brunick Chief Human Resources Officer Corporate Information Investor Relations Transfer Agent Lucas Binder American Stock Transfer Vice President, Corporate & Trust Company LLC Development and Investor Relations 6201 15th Avenue P: 303-927-4951 Brooklyn, NY 11219 [email protected] Toll Free: 800-937-5449 Local & International: 718-921-8124 www.astfinancial.com 759,632 406,115 204,372 Exchange Information Corporate Headquarters Internet Cable Phone New York Stock Exchange 7887 E. Belleview Avenue, Suite 1000 RGUs RGUs RGUs Stats as of 12/31/2018 Ticker Symbol: WOW Englewood, CO 80111 wowway.com Dear Fellow Shareholder, WOW! experienced an exciting and transformative year in 2018. We started the year with a new strategic direction, a new vision and mission, and revised values – all of which provided a solid foundation for building on our heritage and returning the business to growth. Our key performance indicators are showing improvement, giving us confidence in our strategy and in our vision to connect people to their world through the WOW! experience, by being reliable, easy, and pleasantly surprising, every time. We built a strong leadership team which has executed our transformation plan precisely. We have invested in our people and have seen employee engagement and employee net promoter scores hit record highs. Our investment in people has improved the customer experience and will continue to drive productivity into the future. Customer satisfaction scores show marked improvement and we reduced service calls on a year‐over‐year basis, contributing to record low customer churn levels. WOW! was the first Internet provider to offer 1 Gig service across nearly our entire footprint. Pairing the fastest Internet speeds with our strong sales and marketing organization was instrumental in delivering some of the company’s best results for high‐speed data revenue generating units (HSD RGUs) and total number of subscribers. In August, WOW! was chosen as the preferred Internet provider for Town Madison, a modern, urban community being developed near Huntsville, Alabama. Town Madison will include major retailers, restaurants, apartments, offices, hotels and a new minor league baseball stadium. This is a great example of how our sales, engineering, and field operations teams collaborated on a proposal that won over proposals from our competitors. Our ability to extend our network through Edge‐outs remains a unique growth opportunity for us. Our 2018 Edge‐out projects expanded our homes passed by more than 30,000. We further enhanced our network within our organic footprint by more than 30,000 “Edge‐in” homes passed. I look forward to continued success with our network expansion strategy in 2019. We also launched our new mesh network product, Whole‐Home WiFi, and relaunched our e‐commerce website, wowway.com, which have both outperformed our initial expectations and continue to do well. In October, our Panama City team and network suffered significant damage from Hurricane Michael. Our team was tested, but we rebuilt our network in a matter of months, and reinforced the notion that WOW! is more than a network – WOW! is our people. I couldn’t be prouder of how this team has embraced our values and served not just our customers but the Panama City community during a very difficult time. For 2018, WOW! was recognized as a national “Best and Brightest Company to Work For.” This marks the fifth time we’ve won the national award and the first time since 2014. WOW! also won similar city‐specific awards last year in our Chicago, Atlanta, metro Detroit and Columbus, Ohio markets. Because winners are selected based on their excellence in employee relations, creative compensation programs and their ability to recognize employees as being instrumental in the company’s success, it reinforces our ongoing investments in our people as a winning strategy for the company. WOW! is at an inflection point and I am excited for the prospect of what lies ahead. Achieving our goals and executing our strategy for our customers, people, and investors is an exciting challenge – one we look forward to achieving in 2019. Sincerely, Teresa Elder CEO WOW! Internet, TV and Phone UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10 - K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-38101 WideOpenWest, Inc. (Exact name of registrant as specified in its charter) Delaware 46-0552948 (State or Other Jurisdiction of Incorporation or Organization) (IRS Employer Identification No.) 7887 East Belleview Avenue, Suite 1000 Englewood, Colorado 80111 (Address of Principal Executive Offices) (Zip Code) (720) 479 - 3500 (Registrant’s Telephone Number, Including Area Code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Common stock, $0.01 par value New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well - known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes No Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No Indicate by check mark whether the registrant has submitted every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S - T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes No Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S - K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10 - K or any amendment to this Form 10 - K. Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer Accelerated filer Non - accelerated filer Smaller reporting company Emerging growth company If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b - 2 of the Exchange Act). Yes No As of December 31, 2018, the aggregate market value of the registrant’s common stock held by non - affiliates of the Registrant was $201.4 million based on the closing price of $7.13 reported on the New York Stock Exchange. As of February 28, 2019, the number of outstanding shares of common stock was of the registrant was 82,660,073. Documents Incorporated By Reference Information required by Part III is incorporated by reference from Registrant’s proxy statement or an amendment to this Annual Report on Form 10-K to be filed by April 30, 2019. WIDEOPENWEST, INC. AND SUBSIDIARIES FORM 10 - K FOR THE FISCAL YEAR ENDED DECEMBER 31, 2018 TABLE OF CONTENTS Page PART I Item 1: Business ......................................................................... 4 Item 1A: Risk Factors ...................................................................... 20 Item 1B: Unresolved Staff Comments ........................................................ 39 Item 2: Properties ........................................................................ 39 Item 3: Legal Proceedings ................................................................. 39 Item 4: Mine Safety Disclosures ............................................................ 40 PART II Item 5: Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities .................................................................. 41 Item 6: Selected Financial Data ............................................................ 43 Item 7: Management’s Discussion and Analysis of Financial Condition and Results of Operations . 44 Item