COURSE INDEX 1 PROFESSIONAL BUSINESS STRATEGIES

Pre-booking Guests Recruit New Guests Teamwork Understanding Products Communication is a Skill How to Hold a Sta Meeting How to Get Your Sta to Use SPRx How to Treat Sta Like Guests How to Have a One-on-One with Your Sta Helping Sta Exit Gracefully

2 QNITY: BUSINESS STRATEGIES FOR CREATIVES

Introductions and Keys to Success 4 Core Skills Coaching, Profitability and Execution Business Drivers for Service Providers Foundations

3 STYLING 101

PRODUCTS

Getting Started UNDERSTANDING PRODUCTS Diagnosing the Understanding Product In this course, you will learn how to diagnose hair and understand Finding the Right Products products. This is the foundation to Hair Maintenance creating beautiful results.

1 3 STYLING 101 (continued)

STYLING

Rough Dry WRAP DRYING FLAT IRONING Foundations of Flat Ironing Foundations of Flat Wrapping Quick Flat Iron A flat iron look is chic and Understanding a Wrap Dry on Fine Hair Flat Iron Finish Flat Wrap Blow Dry, Wrap Dry Curly Hair appropriate day or night. Once Flat Iron Curly Hair you can take your style Wrap Dry you master the Flat Iron, your Flat Iron Textured Hair almost anywhere. No matter Wrap Dry Bob options will be wide open. Flat Iron on Fine Hair what your hair type, managing Wrap Dry Mid Length Hair Flat Iron Short Hair and controlling it begins Textured Blow Out Flat Iron Mid Length Hair right here. Blow Dry Coily Hair Flat Iron Wave

Curling Hair ROUND BRUSHING Round Brushing CREATING CURLS Quick Curl Round Brushing Curly Hair Whether your hair is straight In this course, learn three Velcro Rollers Round Brushing Short Hair Pin Curl Set or curly, Round Brushing is a dierent techniques and the Round Brushing Mid Length Hair tools needed to get the curly Classic Roller Set foundation technique that Figure 8 Curl enables you to control look you want. Create a curl Flat Iron Wave your hair. that is the best of both Curling Short Hair worlds, beautiful and Curling Mid Length Hair manageable. Loose Curl on Fine Hair Twisted Barrel Curl Shape & Texture Creating Curls

CURLY HAIR Intro to Curly Hair Di using If you are dealing with curly Flat Wrapping Curly Hair hair, and are trying to Round Brushing Curly Hair understand how to manage it, Blow Dry Coil Hair there are a few simple rules Flat Iron Textured Hair for you to live by.

2 4 ADVANCED STYLING

Chignon / Creating Curls PINNING Finished Marcel Wave CREATING CURLS Romantic Set Proper pinning is essential. S Wave Bun In this course, learn three Marie Antoinette Learn how, when, and where to S Wave Bob dierent techniques and the Marcel place your pin so that you can Nahm Bob tools needed to get the curly Finished Marcel Wave achieve the look you’re going for The Audrey look you want. Create a curl Wet Finger while keeping hair set properly. Marie Antoinette that is the best of both S Wave Bun High Top Knot worlds, beautiful and manageable. S Wave Bob Half Up on Curly Hair Flat French Twist Twist Up on Curly Hair Advanced French Twist Pin Up on Curly Hair Marcel Finger Wave

Finished Marcel Wave French Twist SMOOTHING Ponytail Fall BACK COMBING Advanced French Twist This Advanced Smoothing course French Twist is a fundamental The Audrey includes three unique up-styles Advanced French Twist technique for putting hair up. Marie Antoinette that incorporate smoothing the Flat French Twist Learn techniques such as root Flat French Twist hair. The Advanced French twist Marcel Finger Wave back combing and lacing to help is an updated version of a classic Nahm Bob create shape and texture look, while the Finished Marcel High Ponytail Top Knot where needed. wave uses flat barrel curling to Wig Wrap create a modern up-style. The Audrey Wet Look S Wave Bun

PONYTAIL Ponytail Flat Multiple Strand on a Ponytail Learn how to create a perfect Ponytail Fall ponytail, as well as many looks High Ponytail Top Knot that use a ponytail, including a Braided Ponytail high ponytail with volume, a / Bun ponytail extension and many Ponytail Extension others

EXTENSIONS FINISHED LOOKS

Extension Installation to create volume & length Nahm Bob S Wave Bob Extension Installation to create volume Romantic Set S Wave Bun Extension Removal French Twist Ponytail Extension Retape Marcel Finger Wave Wet Finger Waves Extension Installation to enhance the hair color Marie Antoinette Ponytail Top Knot Extension Installation to fix a hair cut The Audrey Braided Ponytail Extension Haircut Wet Look Chignon/Bun Ponytail Extensions

3 5 CUTTING

Body Positioning Bob CUTTING Head Positioning CORE CUTTING FOUNDATIONS Scissor Positioning Angled Lob Within this course are the Comb Plains Long Layered foundational techniques Length Perpendicular Layer needed to build a haircut as Convex Layer well as a greater understanding Parallel Layer of hand and body positioning Concave Layer which enables you to work Vertical Graduation more eciently. Diagonal Graduation Pivoting Graduation Connecting Graduation Face Framing Fringe Fringe Angled Fringe

Body Positioning CURLY HAIR Body Positioning Head Positioning MEN’S CUTTING Head Positioning CUTTING Scissor Positioning Scissor Positioning Short Length Short Fade Mid Length Wet Layers Medium Fade Mid Length Dry Layers Fade with Disconnection Long Length Wet Layers Medium Scissor Over Comb Long Length Dry Layers Medium Length Curly Dry Cut Long Length Eye Brow Trimming Trimming Men’s Bald Fade (ADD)

6 ADVANCED CUTTING

Body Positioning Body Positioning ADVANCED CUTTING Head Positioning RAZORING Head Positioning FOUNDATIONS Scissor Positioning FOUNDATIONS Positioning Embedded inside the Hair Prep Inside the razoring course you Length advanced cutting course live Length will discover proper ways to Layering Back Layers Layering Front several techniques which allow manipulate the razor, along with Short Layers Graduating the Perimeter us to approach a haircut in a clear razor foundational techniques Face Framing Vertical Graduation and ecient way. from length to layering, as well Graduation Pivoting Graduation Removing Density as graduation. Horizontal Graduation Bias Cutting Connecting How to Refine Your Haircut Removing Density V-Bang Face Framing

4 6 ADVANCED CUTTING (continued)

Body Positioning RAZOR CUTTING Head Positioning In this course, you will learn how Razor Positioning to hold your body, hold the Short Razor Cut razor, and how to create a razor Long to Short Razor Cut Razor Bob haircut from start to finish. Modern Mid-Length Razor Layers on

CUTS BY LENGTH

Fix a Short Haircut SHORT HAIR Long to Short Scissor Cut Learn about the dierent Short Razor Cut techniques you can use in Long to Short Razor Cut maintaining and cutting short Curly Short Short Length hair.

Modern Bob MEDIUM HAIR Make a Bad Bob Good Learn many dierent Razor Bob techniques you can use in Advanced Graduated Bob maintaining and cutting Modern Mid-Length Curly Mid-Length Dry medium length hair. Curly Mid-Length Wet Bob Lob Angled Lob

Long Layered LONG HAIR Dry Cut Layers on Long Hair Learn many dierent Fix Damaged Hair techniques you can use to Razor Layers on Long Hair cut and maintain long hair. Wet Cut Layers on Long Curly Hair Curly Long Length

5 7 HAIR COLOR MASTERY

Color Consultation COLOR BUSINESS Building a Color Maintenance Plan STRATEGIES

HAIR COLOR FOUNDATIONS

Single Process Bleach + Tone with Bowl & SINGLE PROCESS Color Melt + Single Process Melting DOUBLE PROCESSES Brush Application & TONERS Shading & TONERS Bleach + Tone with Bottle Applicator In this course you will not only Rough Regrowth In this course you will learn how Progressive Toner learn a clean and eective way to Shadow Root to correctly lift and tone your do a single process color but also all over blonde guests and how learn ways to make your color to have fun with creative toners more creative and fun through that will make the hair pop in a techniques such as color melting multifaceted way. and color blocking.

Density Straight Dimension CREATING E ect COLORING TEXTURED Wavy Dimension DIMENSION Short Hair Highlights HAIR Custom Dimension In this course you will learn Dimension for Men This module addresses the - (Men's Wavy Dimension) dierent ways to customize Dimension + Progressive Ends dierence in coloring straight, Curly Dimension Face Framing dimension to short hair, long wavy and curly hair texture. Ribbon Highlights hair and men. Dimension Creating Depth 20 Foil 16 Foil 12 Foil

ADVANCED COLOR

Gray Coverage with Dimension Pinwheel COLORING GREY Gray Blending NO FOIL Flash Highlight DIMENSION Grey hair can be a challenge all on its own. In this section I will This No Foil Dimension module demonstrate sectioning patterns will guide you to faster add-on and techniques for giving your services to your already single guest full grey coverage or simply process colors. These techniques blending their grey hair taking will allow you to think outside the years o within minutes. box and give your guest their desired look without taking additional time.

6 7 HAIR COLOR MASTERY (continued)

Ponytail Ombre Iridescent Placement ADVANCED Hair Painting CUSTOM COLOR A-Line Dimensions PROGRESSIVE COLOR Back-to-Back Progressive Placement PLACEMENT Short Hair Dimension Trends come and go but when Push Back Progressive Placement One Length Dimension Harmonious Blonde Establishing Dimension in you have technique you can Long Layers transform and help any trend in hair color progress right into the next. In this section you will learn techniques that will allow you Precolor more limitless options for creating COLOR Removing Artificial Color the next color your guests will CORRECTION Dimension Creating Depth need to have.

8 MAKE-UP

EYE LOOKS BEAUTY THROUGH THE AGES

Brows and Lashes Eyes come in all shapes and sizes. In addition to the hottest TEEN TO 20 Complexion trends and techniques this course will teach you how to identify Sometimes it can be hard to Eyes eye shapes and apply the appropriate products. know how much makeup to Lips apply. This course will introduce you to some soft, Close Crease Eyes Soft Smoky Eye shimmery makeup looks for Close Set Eyes Contour Eye your complexion, eyes, lips, Downturned Eyes Doll Eye and brows and lashes that will Heavy Lid Eyes Natural Eye be appropriate for teen girls. Mid Crease Eyes Sparkle Eye Deep Set Eyes Winged Liner 20 TO 30 Brows and Lashes Prominent Eyes Squared O Smoke Complexion Small Eyes Under Eye Smoke When applying makeup in your Eyes Wide Set Graphic Eye 20s and 30s, feel free to Lips Slight Intense Contour Eyes Teen to 20s experiment with dierent looks. Individual Lashes Eyes 20s to 30s This course will give you guidance Glossy Lid Eyes 40+ on how to fill in brows and define Shadow Brow Soft Smokly Eye Set lashes, create the perfect complexion, and apply eye and lip color. Brows and Lashes 40 PLUS Complexion COMPLEXION After 40, it is important to know Eyes the best tricks to cover signs of Lips Semi Matte Complexion aging to bring out your most Natural Complexion beautiful self. The key is to create Complexion: Teen to 20s a balanced complexion by adding Complexion: 20s to 30s hydrants and to lift up facial features. Complexion: 40+

7 8 MAKEUP (continued)

LOOKS

PREPARATION Skin Preparation LIGHT EYE, LIGHT Intro Brow Preparation Complexion This course will guide you LIP SET Cheeks through how to prepare for a This light eye, light lip course Eyes makeup application, from will teach you a 5-minute Lips removing makeup, cleansing, ‘no-makeup’ makeup look that Concealer Powder exfoliation, and applying uses neutral shadows and moisturizer to filling in and shimmery creams. The result shaping your brows. You will learn is a radiant, natural makeup how to achieve a blank canvas as it look that takes very little time. is the best base for your client.

LIGHT EYES, Intro INTENSE EYE, Intro Eyes 1 Complexion LIGHT LIP SET INTENSE LIP Cheeks Eyes 2 Eyes 3 This light eye, intense lip Eyes This intense eye, light lip Lips Complexion course will teach you a classic, course will teach you how to create a sexy party look that Cheeks elegant look that is perfect for Lips women with nice lips. In no puts the spotlight on the eyes time, you will create a bold lip and gives the lips a soft, nude that is reminiscent of old look. This look is great for women Hollywood. whose eyes are their best feature or who don’t want to worry about lip maintenance throught the night.

INTENSE EYE, Intro Eyes 1 INTENSE LIP SET Eyes 2 This intense eye, intense lip course is an all-out Eyes 3 glam look. This is for anyone who is not afraid of Complexion makeup. It’s sophisticated with an emphasis Cheeks on both the eye and the lip. This is a great Lips evening look, perfect for those who have mastered makeup basics.

MAKEUP TRENDS

BRONZE BEAUTY Intro Complexion This course will teach you how Eyes, Brows, Lashes & Lips to fake it but not bake it. You will learn to create a sun-kissed look that can last all year round by using self-tanner, bronzer, and a shimmery cream. In this look it is important to use colors that are compatible with your natural skin color.

8 8 MAKEUP (continued)

MAKEUP TRENDS (cont.)

POP OF COLOR Intro RED CARPET Intro Eyes, Brows & Lashes Eyes, Brows & Lashes EYES SET Complexion BEAUTY SET Complexion This course will teach you how Lips This course will teach you how Cheeks & Lips to give a pop of color to your to create a red carpet beauty makeup look by using spring look that is very glamorous and colors like violets, blues, classic. You will learn how to greens and turquoise. In this create a beautiful complexion look, we will keep the focus with a bold lip and a defined brow mainly on the eyes, keeping by using tinted moisturizer, light the lips soft. eye shadow, concealer and false lashes.

SOFT SMOKEY Intro 5-MINUTE LOOKS Sultry/Shimmer Eyes, Brows & Lashes Metallic Chic EYES SET Complexion False Lashes A soft smokey eye look is a Perfect Pout highly requested makeup look that can sometimes be hard to achieve without being done too heavily or blended well enough. You will learn to create a sexy and smoldering smokey eye that is perfect for a night out.

9 GUEST SERVICES

GUEST SERVICES Know and Follow Expectations Build Relationships with the Service Providers Know Your Salon Menu and Ask Questions Assist with Product Recommendations and Pre-Booking Explain the Pricing Communication is a Skill Find a Solution Teamwork Always Address the Guest’s Needs

PHONE SIMULATION Scenario 1- Salon Calls Guest to Schedule an Appointment (Voicemail) Scenario 2- Salon Calls Guest to Schedule an Appointment (Guest Answers) FOR FRONT DESK Scenario 3- Salon Calls Guest to Confirm Appointment (Voicemail) STAFF Scenario 4- Salon Calls Guest to Confirm Appointment (Guest Answers) Practice making and receiving Scenario 5- Guest Calls Salon to Book an Appointment and Stylist is Available calls as part of the front desk Scenario 6- Guest Calls Salon to Cancel an Appointment sta. Scenario 7- Guest Calls Salon to Reschedule an Appointment Scenario 8- Guest Calls Salon to Say They Are Running Late Cannot Be Accommodated Scenario 9- Guest Calls Salon because they are Unhappy with Their Service

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