How to use this Playbook: Each slide contains links to free Free Training Resources: resources that explore each topic in-depth. Lean, Process Improvement & Change Management

LSAC LEGAL SERVICES ADVISORY COMMITTEE November 2020 LEAN The right process 1 for the right results The Lean philosophy is based on the premise that the LEAN right process will produce the right results. AN INTRODUCTION

1950’s 1500’s Toyota Production Venetian Arsenal System flow production Just-In-Time

Exploring Lean: History of Lean.1 1908 What is Lean?2 Henry Ford & Model T Lean Thinking3 assembly lines, fabricated parts, & mass production 5 Lean Principles4

Principles of 1. Identify Value5 Lean 2. Map the Value Stream6

3. Create Flow7

4. Establish Pull8

5. Seek Perfection9 • 8 Wastes10 (Muda) and template

• Value Stream Mapping11 and template12

Lean Tools & • Spaghetti Map Diagram13 and template14 Templates • 5S15

• Error Proofing, Poka-Yoke 16

• Kaizen Event17

• 30+ Free Lean Tools, Templates & Examples18

• Value Analysis19 Process Improvement DMAIC – A data-driven 2 quality strategy used to improve processes DMAIC – A PROBLEM SOLVING APPROACH TO IMPROVE PROCESSES USING SIX SIGMA METHODOLOGY

Exploring DMAIC: DMAIC – The 5 Phases of Lean Six Sigma20 Six Sigma DMAIC Roadmap21

DEFINE MEASURE ANALYZE IMPROVE CONTROL What problem are What is the impact What caused this How can it be fixed? How do we keep the we trying to solve? to the business? and how do we solution in place? know? Basic Tools Advanced Tools

• Project Charter23 and • High-Level Flowchart27 and Define Phase template template • SIPOC Diagram24 and • Stakeholder Analysis28 and Tools & Templates template template • Voice of Customer (VOC) • Swimlane Map29 and Translation Matrix25 and template template • Tree Diagram30 and How Do • Observations26 and I Create a Tree Diagram in templates Word31 • Critical To Quality (CTQ)32 and template Exploring Define Phase22 • A333 and template Basic Tools Advanced Tools

• Goal Statement35 • Detailed Flowchart40 Measure Phase • Building a Sound Data • Benchmarking41 Collection Plan36 42 Tools & Templates • Process Sigma Calculation • Measure System Analysis • Operational Definitions43 37 (MSA) and Gage 44 Repeatability and • Update Project Charter Reproducibility38 • Process Observations39

Exploring Measure Phase34 Basic Tools Advanced Tools

• Vital Few Variables46 • Value-Added Flow Analysis50 Analyze Phase • Root Cause Analysis47 and and template template • Histogram51 Tools & Templates • Cause and Effect/Fishbone • Pareto Chart52 and template 48 Diagram and template • Box Plots53 and template 49 • 5 Whys and template • Time Series/Run Charts54 and template • Scatter Plot55 • Regression Analysis56 • Process Mapping57 Review and Analysis Exploring Analyze Phase45 • Hypothesis Testing58 • Root Cause Hypothesis59 and template • Non-Normal Data Analysis60 Update Project Charter Basic Tools Advanced Tools

• Brainstorming62 • Lean Tools, Templates & 67 Improve Phase • Implementation Plan63 and Example template • Mistake Proofing68 Tools & Templates • Weighted Criteria Matrix64 • “To-Be Map”69 Value Stream and template Map • Impact Effort Matrix65 and • Swimlane Map70 and template template • Pugh Matrix66 • Design of Experiments71 • QFD/House of Quality72 • Failure Modes & Effects Analysis (FMEA)73 and Exploring Improve Phase61 template • PDCA74/PDSA75 • Pilot Checklist76 and template Basic Tools Advanced Tools

• Process Owner78 • Monitoring & Response 83 • Control Charts79 Plan and template Control Phase 84 • Control Plan80 • Process Sigma Calculator Tools & Templates 85 • Monitoring Plan Map81 and • Standard Work and template template • Documentation82 • Visual Management Checklist86 and template • Innovation Transfer Opportunities87 and template

Exploring Control Phase77 Change Management ADKAR – Implementing 3 successful change ADKAR A MODEL FOR CHANGE IN BUSINESS, GOVERNMENT AND OUR COMMUNITY

A D K A R Awareness Desire Knowledge Ability Reinforcement of the need for to support and of how to to implement to sustain the change change participate in the change required skills change and behaviors

Exploring ADKAR: The Prosci ADKAR Model88 Applying the ADKAR Model to New Change Management Work89 ADKAR Resource Center90 Book for Purchase – ADKAR: A Model for Change91 LEAN Resources The right process for the right results • https://www.allaboutlean.com/about/ • https://www.asme.org/ PROCESS IMPROVEMENT • https://asq.org/ DMAIC – A data-driven quality • https://goleansixsigma.com/ strategy used to improve • https://www.isixsigma.com/ processes • https://www.lean.org/ • https://www.lean-news.com/ CHANGE MANAGEMENT • https://www.prosci.com/adkar ADKAR – Implementing successful change