SES II Task Order Sows
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SES II Task Order SOWs Table of Contents Task Order # Title/Description .......................................................................................... 3 0003 ETD Systems Administration Support ...................................................................... 3 1004 GOES-R Flight Project Software Systems Engineering ............................................ 13 1009 LCRD Ground Segment Support ............................................................................ 18 1012 GOES-R Ground Systems Engineering ................................................................... 24 1013 James Webb Space Telescope Software Systems Eng ................................................ 31 1019 SPOCC Sustaining Engineering .............................................................................. 35 1022 WFIRST Dynamics Simulation Support .................................................................. 39 1023 WFIRST Software Systems Engineering support .................................................... 44 1025 PACE Dynamics Simulation Support ...................................................................... 48 1028 Multi-project Software Systems Engineering Support ........................................... 53 1029 LUCY Software Systems Engineering ..................................................................... 58 1031 Restore-L Software Systems Engineering Support ................................................. 63 1034 Detector Characterization Lab (DCL) software support for detector testing and characterization .................................................................................................................. 68 2006 WFIRST Flight Software Support ........................................................................... 72 2012 cFS Development ................................................................................................. 76 2015 PACE Spacecraft Flight Software .......................................................................... 80 2016 Ocean Color Instrument Flight Software Dev’t & Testing ...................................... 86 2017 WFIRST WFI Flight Software Support .................................................................... 90 2018 HPSC Middleware Development Support .............................................................. 94 2019 LOCNESS Optical Modem Software Development ................................................. 99 2020 DTN Software Development ............................................................................... 103 2021 cFS Gateway Certification Effort ......................................................................... 108 3002 SET-1 Ground Software Systems Support ............................................................ 113 3003 ITOS Ground Software Systems Support ............................................................. 118 3004 GMSEC Ground Software Systems Support ......................................................... 125 3006 NTGSE Ground Software Systems Support .......................................................... 131 3007 ASIST/FEDS/NTGSE Ground Software Systems Support ....................................... 137 SES II Task Order SOWs 3012 EGSE Software Support for WFIRST .................................................................... 142 3014 General Mission Analysis Tool (GMAT) Development .......................................... 147 3015 BP Ground Node Software Systems Support ....................................................... 152 4001 GOES N/O/P Project Mission Operations Services ............................................... 158 4002 EOS AURA OMI Sustaining Engineering & Mission Operations ............................ 164 4004 LCRD Mission Support ........................................................................................ 169 4005 GOES-R Series Mission Operations Support Team ............................................... 174 5001 IT Engineering and Security ................................................................................ 181 5002 Information System Governance & Risk Mgmt (GRM) ......................................... 194 5004 Logistics Support Services................................................................................... 207 5005 Web Development and Support .......................................................................... 211 5006 EOS Operations Center Systems and Software Engineering ................................. 215 5009 IT Support for Detector Characterization Lab ...................................................... 226 5010 550 Division Property Management and Cryogenics Laboratory System Administration .................................................................................................................. 233 5011 Code 200 System Administration ........................................................................ 238 5013 NASA Secure Software Engineering Portal (SSEP) ............................................... 242 5015 GOES-R Program Office IT Support ..................................................................... 246 5016 EOSDIS Network System Engineering ................................................................. 256 5017 IT Systems Support and Security Management ................................................... 261 5018 New Opportunities Office Support ...................................................................... 267 5020 System Administration Support for PACE & OCI I&T ............................................ 270 6001 ESDIS Project Software and System Engineering ................................................. 274 6002 ESDIS Configuration Management and Metrics Support ..................................... 284 6003 Science Data Applications Dev’t & Operations for ESDIS ..................................... 293 6004 GLOBE Program’s Data and Information System (DIS) ........................................ 303 6005 WFIRST WFSC Software Systems Engineering Support ........................................ 321 9998 Computer Security and System Administration (SA) ............................................ 325 9999 Flight Software Sustaining Engineering (FSSE) .................................................... 331 SES II Task Order SOWs Task Order # Title/Description 0003 ETD Systems Administration Support Date: June 1, 2019 Task Monitor (TM): Medora Macie Contract number: NNG15CR67C Contract SOW Reference: 4.0.1 Division Specific Systems Administration Support Scope Background The contractor shall provide Information Technology (IT) technical support to the Engineering Technology Directorate (ETD) as described below. The contractor shall provide computer backup/restore services, computer patching services, system maintenance and system administration to the ETD Divisions as detailed below. On-site support is required between the hours of 8:00am-5:30pm on weekdays excluding holidays, with occasional after-hours support for system maintenance. The contractor shall support ETD Division personnel at the GSFC, primarily located in buildings 1, 4, 5, 5A, 7, 11, 12, 15, 19, 22, 23, 25, 28, 29, 30 and 33. The contractor shall manage the systems in accordance with the security plan on which they reside, primarily the ETD Laboratory Systems Multi- Program IT & Project Unique IT (CD-9999-M-GSF-3275) security plan and the Conjunction Assessment Risk Analysis (CARA) IONet systems in accordance with the Flight Dynamics Facility (FDF) (CD-9999-H-GSF-3262) plan. Support shall be required for the Integrated Design Center (IDC). Other than the CARA systems, no support shall be required for the Flight Dynamics Facility (FDF). No support shall be required for the Spacecraft Testing Complex (STC). The contractor shall provide primary support for 3rd party applications to ETD employees with ACES-managed systems, as needed. (The term ACES is used within this SOW to refer to the ACES contract and the ACES follow-on contract NEST). The contractor shall provide IT architecture engineering, configuration management, system administration and computer security support. Summary of work Details of work to be performed are provided in the descriptions given below. Each description identifies specific activities to be conducted. Work priorities will be defined by this task’s Government TM and reviewed no less frequently than monthly. Systems Operations Support for ETD The contractor shall: Secure equipment in the event of utility outages Relocate equipment within the building and potentially other buildings at GSFC, as needed. Interface with Lab Managers to resolve facility and IT specific problems Interface with hardware and software maintenance personnel to resolve any issues Receive and inspect new property and plan for its deployment Coordinate the disposal (excess) of unneeded property, including the sanitization of media SES II Task Order SOWs Backup and Restore support for ETD The contractor shall install, configure, update and resolve any issues with the backup software and operating environment. The contractor shall develop, maintain and test appropriate backup procedures for workstations. (The term workstation is used within this SOW to refer to workstations, desktops, laptops and lab computers.) The contractor shall assist lab managers and users with data backup, recovery and archive processes. The contractor shall review the backup logs to identify failures and last successful backups. The contractor shall ensure that all workstations have successful weekly