Whole-Person Care Redefining Community Clinic Care
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Whole-Person Care Redefining Community Clinic Care 2016 ANNUAL REPORT BOARD OF DIRECTORS 2016-2017 Officers Members Michael Ziering, J.D. Jesse Bronner Treasurer Joanne Dietch Eric Jung Angela L. Jones Steve Klimback Secretary Michael McBride Cam Montgomery, Jr. Mitchell Pindus Robert Broder, J.D. Russell Alexander- Richard K. Rifenbark, J.D. Chair of the Board Orozco Neil E. Romanoff, M.D., M.P.H. Vice Chair of the Board EXECUTIVE TEAM Julie Hudman, Ph.D. David Luna, M.D. Muriel Nouwezem Adam Friedman Giezel Garnett Chief Executive Officer Chief Medical Officer Chief Financial Officer Chief Marketing & Chief Human Advancement Officer Resources Officer Emanuel Mkrtichian Thomas Tibbitts Van Anh Dastur, D.D.S. Paul Gore, Ph.D. Arnali Ray Chief Information Corporate Compliance Director of Director of Director of Strategy, Officer Officer Dental Services Behavioral Health Program Evaluation & Policy 4 | Saban Community Clinic | 2016 Annual Report REDEFINING COMMUNITY CLINIC CARE Our Mission Message from the CEO and Chair of the Board 2 To serve as a medical Our Patient Profile 3 home for the underserved and those who are most A Patient-Centered Medical Home 4 vulnerable by providing Providing Whole-Person Care 5 comprehensive, dependable Patient Enrollment Stories 11 and affordable quality Medical Residency and Training Program 12 health care in a caring environment. The Voice of Our Community 13 Our Fundraising Arm: Friends of the Saban Community Clinic 14 Our Vision Financial Statement 16 To be a recognized leader Donors and Community Partners 17 in improving the health and wellbeing of Los Angeles’ underserved communities by delivering quality medical and social services through innovation, creativity, partnerships, and public policy advocacy. 1 | Saban Community Clinic | 2016 Annual Report Message from the CEO and Chair of the Board Dear Friends and Colleagues, As a neighborhood health center, Saban Community Clinic is proud of the prominent role we have played caring for our community over the past forty-nine years. Today, we are committed to redefine the way we work and increase the quality of care for our patients. 2016 will be remembered as a year of continued expansion and growth. In a move towards an integrated and holistic approach to healthcare, we are well into the process of becoming a Patient Centered Medical Home (PCMH) and expect full accreditation in September 2017. This new whole-person-care format will increase the quality of care, reduce wait times, and ensure access to all medical, dental, behavioral health, and social services care under one roof. Highlights of some accomplishments from 2016 include the opening of a new, on-site pharmacy at our Wallis Annenberg Children and Family Health Center. Patients can now pick-up their medications following their appointments. The American Cancer Society recognized the Clinic as a leader in Colon Cancer screenings, and additionally, the free shower program hosted more than 7,000 showers for our homeless neighbors. Finally, Psychiatry services and trauma groups were expanded across all three sites. None of this would have been possible without your loyal partnership in this important work. We applaud our dedicated staff for the intricate role they play in administering care. We salute our numerous volunteers for their tireless and loyal devotion, and we are grateful to our Board members, our community partners, and the Friends of Saban Community Clinic, whose extraordinary commitment and focus allow us to continue to operate and provide these critically needed services. As we look towards our future, Saban Community will continue to adhere to the belief that healthcare is a right, not a privilege. Regardless of changes in today’s healthcare landscape, our doors will remain open and we will continue to provide much needed health care to those in need. We extend our deepest gratitude to each of you for your invaluable support, Julie Hudman, Ph.D. Robert Broder Chief Executive Officer Chair of the Board 2 | Saban Community Clinic | 2016 Annual Report OUR PATIENT PROFILE Our patients are at the heart of everything we do. We pride ourselves on serving everyone who walks through our doors, regardless of their ability to pay, health coverage status or immigration status. Our goal is to provide quality healthcare in a safe environment with respect and dignity for all. 107,011 TOTAL VISITS 18,858 PATIENT COUNT Saban Community Clinic | 2016 Annual Report | 3 A PATIENT-CENTERED MEDICAL HOME At Saban Community Clinic we value continuous improvements in quality and service. We strive to ensure that our patients’ experience is the best it can be and are working to achieve official certification as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance in 2017. Our staff is committed to a holistic model of integrated care that strengthens the physician-patient interaction, provides coordinated team care, and establishes a long-term healing relationship to enhance a patient’s overall health care experience. In 2016, we began implementing the fundamentals of the PCMH integrated care model and have already seen significant improvements in patient satisfaction, quality of care and wait times being reduced by almost 40 percent. In 2016, the Clinic increased our minimum wage to $15.00 an hour, ensuring all staff could earn a “livable income.” 4 | Saban Community Clinic | 2016 Annual Report PROVIDING WHOLE-PERSON CARE Increasing Life-Saving Wiping Out Thanks to an ACS grant, the Clinic Screenings Colorectal introduced an innovative bilingual outreach campaign that garnered Annual health screenings play a key role Cancer attention from clinics around the country. in preventive care to ensure patients The American The campaign encouraged patients to remain in good health. Our dedicated Cancer Society (ACS) get screened for colorectal cancer by team of Preventive Care Coordinators identified Saban Community Clinic as a “Checking Their No. 2.” The toilet paper track and monitor patients in need of leader in California for colorectal cancer campaign integrated marketing strategies additional screenings. Individual outreach screenings after a 48 percent increase with clinical work to deliver an impactful and reminders help patients stay on top in screening rates. screening message. of future appointments. Outreach activities included: toilet- papering restrooms and patient waiting areas, distributing American Cancer Society education materials, promotional item giveaways, patient reminder cards, text messages and contracting a local taxi company to provide transportation for patients to their colonoscopy procedure. Showers Substance Abuse Treatment Whole 3,026 Person COLORECTAL Care CANCER Vision Pharmacy SCREENINGS Services How We Care For Our Community Colon, Cervical Dental Care and Breast Cancer Screenings Behavioral Health HIV Tests Preventive Health Care Coordinators Cynthia Mendoza, Ivanna Castillo, and Monique Olivas Family Alternative help patients through the cancer screening Planning Medicine and care process. Saban Community Clinic | 2016 Annual Report | 5 Fortifying Women’s Cancer Screenings Breast and cervical cancer are two of the most commonly diagnosed cancers among women. Our Breast and Cervical Cancer Early Detection Programs ensure low-income, uninsured or underserved women have access to vital screenings, follow-up, and guidance through the care process. According to the American Cancer Our Dental Clinic provides primary Society, cervical cancer death rates dental care for children and adults. have decreased more than 50% thanks to the use of the Pap test. In 2016, we introduced a bilingual Brightening ‘bikini’ education campaign to promote the importance of early detection and Community encourage women to get their top Smiles 14,975 (mammograms) and bottom (Pap smears) Our Dental Clinic DENTAL VISITS checked. Also, through a partnership with provides affordable, HealthNet, we hosted free cervical cancer primary dental care for children and screening classes in English and Spanish. adults. In 2016, we provided 14,975 During the Halloween season, we The RAR Foundation generously dental visits and implemented two launched a “Scary Teeth” campaign to supports our Patient Navigators for the innovative patient outreach campaigns inform parents of dental sealants as Collaborative Diagnostic Breast Cancer to encourage good oral hygiene habits an option to protect their children’s Screening Project (CDBCP). In 2016 their in children from a young age. permanent molars from cavities and decay, ensuring healthy teeth that last partnership helped screen 2,931 patients In the summer, we held a Dental Carnival and identified 13 patients that were a lifetime. The dental sealant rate for the community with fun activities at the Clinic (the percentage of our diagnosed with cancer and linked to for adults and kids, plus free giveaways appropriate cancer treatment. 6-9 year old patients who have their including dental kits and toothbrushes. first molars sealed) is 77%. Cervical cancer screenings were up 62% and breast cancer screenings were up 77%. 4,272 CERVICAL CANCER SCREENINGS 4,554 BREAST CANCER SCREENINGS 6 | Saban Community Clinic | 2016 Annual Report In 2016, the Clinic dispensed 28,686 medication prescriptions free of charge to patients in need, regardless of their insurance status. Pharmacists Charisse Lozano, Odette Reyes and Elisabeth Normand collaborate with doctors on adherence to medications, doses and options. Pharmacy Opens De-Stigmatizing