Annual Report 2017 - 2018 Welcome
Annual Report 2017 - 2018 Welcome. This annual report celebrates the work and achievements of the past 12 months as informed by the vision, mission and goals set out in the Geelong Regional Library Corporation’s Strategic Plan: Reading Ahead, Library Plan 2017 to 2021. Contents 05 Message from the Chair 06 Message from the CEO 07 Chapter 1 – About Us 19 Chapter 2 – Our Libraries 41 Chapter 3 – Heritage Services 47 Chapter 4 – The Digital Library 51 Chapter 5 – Information Services and Collections 55 Chapter 6 – Programs and Events 73 Chapter 7 – Access and Inclusion 75 Chapter 8 – Our People 90 Legislative Compliance 91 Financial Report 2 Our Vision Our Mission A thriving regional community To be an exemplary library service. • Enriched by reading We will create opportunities for our community to read, learn, • Empowered by learning work and connect with each other • Inspired by information and the world: and ideas. • by providing safe, welcoming and inclusive places and spaces • by facilitating equitable access to collections, programs, information and technology • by nurturing discovery, creativity and innovation • through the knowledge, expertise and encouragement of library staff. 3 Our Goals The Geelong Regional Goal One. Goal Three. Library Corporation Join up, join in Great customer experiences (GRLC) strives to enrich, To deliver greater benefit to our Our library users rate our performance empower and inspire the community we must grow library usage very highly. We aim to do even better. community we serve by and library membership. More readers, The quality of the customer experience more loans, more library visits, more in our libraries and in library programs providing library services downloads, more people participating is directly related to the attitudes, and experiences that create in library programs.
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