Surat Municipal Corporation 1
`www.
Surat Municipal Corporation (SMC)
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016]
Online Pre-Bid Conference March 29, 2016
Online Bid End Date (Last Date of Downloading & Online Submission of Bids) April 04, 2016
Last Date of Physical Submission of the Technical Bid April 07, 2016
Information Systems Department (ISD) Surat Municipal Corporation Muglisara, Surat-395003
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 2
Contents 1. Introduction & Background ...... 3 2. Notice Inviting Bid ...... 4 3. Purpose ...... 5 4. Key Events & Dates ...... 5 5. Instructions for the Bidder ...... 5 6. Eligibility Criteria ...... 9 7. Indicative list of Documents to be submitted ...... 10 TECHNICAL BID ...... 13 8. Scope of Work ...... 13 9. Service Level Agreement ...... 17 10. Terms and Conditions...... 18 11. TECHNICAL SPECIFICATIONS ...... 22 12. ANNEXURES TO TECHNICAL BID ...... 27 A Bidder’s Details ...... 27 B Information of Authorized Signatory / Contact Person ...... 29 C Self-Declaration...... 30
PRICE BID...... 33 1 PRICE BID ...... 33 2 Details of Applicable Taxes ...... 36
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1. Introduction & Background Located in western part of India in the state of Gujarat, Surat is referred as the silk city and the diamond city. It has the most vibrant present and an equally varied heritage of the past. Surat is also known as economic capital of Gujarat and is having one of the highest growth rates amongst Asian cities. As per the Census 2011, it is the eighth largest city in the country with population of 4.48 million population. On the scale of population growth, Surat is the fastest growing city in Asia and holds 4th rank in the world. On the economic front, Surat holds top most position with highest per house-hold income in the country. Surat Municipal Corporation (SMC) has responded to the challenges of fastest population growth and high speed economic development by adopting the best urban management practices. The administration of SMC with the help of the people and elected members of the city has transformed Surat to one of the cleanest cities of India. SMC has taken all necessary steps to make the city a better place to live with all amenities. SMC has taken up many path breaking initiatives and these efforts have been acknowledged at national and international level. Utilization of Information Technology (e-Governance) Surat Municipal Corporation had harnessed the power of IT before it became ubiquitous and a necessity for organizations of its nature and size. SMC is one of the few local self-government to adopt computerisation in its early phases and use it for better governance, improving operational efficiency and increasing ease of interaction with citizens. SMC has initiated various e-Governance and m-Governance projects. The same have been recognized at national/international level. Following is the list of awards received in recent past: Express IT Award 2015 (Bronze) For SMC Mobile App Vodafone – Mobile for Good Award 2014 to Citizen’s Connect – SMC Mobile App Skoch Order-of-Merit to Citizen’s Connect – SMC Mobile App mBillionth Award South Asia 2014 to Citizen’s Connect – SMC Mobile App HUDCO Award for Best Practices to Improve the Living Environment 2013-14 for Mobile App & Virtual Civic Center (Online Services) Skoch Gold Award & Order-of-Merit for Use of e-Governance for Improved Service Delivery The Janaagraha G2C Award 2012 for Best website under the category “Transparency and Accountability” City Civic Centre won the National Award for e-Governance 2007-08 (Bronze) for Outstanding Performance in Citizen Centric Service Delivery Golden Jubilee Memorial Trust Awards 2007-08 for Outstanding Utilisation of Communication & Information Technology from Southern Gujarat Chamber of Commerce The Grievance Redressal System awarded the Best Practice Award by CMAG & FIRE[D] Certificate of Merit by NIUA – FIRE(D) for the best website in the year 2001 Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
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2. Notice Inviting Bid
Surat Municipal Corporation (SMC) Muglisara, Surat – 395003, Gujarat. www.suratmunicipal.gov.in Notice Inviting Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016]
Bid for Leased Line/MPLS VPN Connectivity for Surat Municipal Corporation (SMC) is invited online on https://smc.nprocure.com from the bidder meeting the basic eligibility criteria as stated in the bid document. Bid Fee (Non-refundable) Rs.2400/- (by DD or Banker’s Cheque only) EMD EMD of Rs. 1% of Total bidders value (by DD or Banker’s Cheque only) Online Pre-bid Conference to Bidders shall have to post queries by email to Bidders [email protected] on or before 29/03/2016, 16:00 hrs. Downloading & Online Submission Till 04/04/2016 up to 18:00 hrs. of Bid Documents with Price Bid Submission (in Hard Copy) of In sealed envelope strictly by RPAD/Postal Speed Post Technical Bid with all necessary on or before 07/04/2016 up to 18:00 hrs. To the Chief supporting bid documents along Accounts, Surat Municipal Corporation, Muglisara, with Bid Fee, EMD, Solvency Surat – 395003, Gujarat by RPAD or Speed Post Only. Certificate, etc. Bidders have to submit Price bid in Electronic format only on https://smc.nprocure.com till 04/04/2016 up to 18:00 hrs.
The right to accept/reject any or all bid(s) received is reserved without assigning any reason thereof.
Deputy Commissioner Surat Municipal Corporation
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
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3. Purpose As part of computerization, SMC wishes to have connectivity of its Head Quarter with different branch offices (i.e. Zone offices, Civic Centre, etc.). For this purpose, the bids are invited from the agencies meeting the basic eligibility criteria.
4. Key Events & Dates Event Target Date Notice Inviting Tender DC-ISD-Network-02-2016 Downloading of Bid Documents Till 04/04/2016 up to 18:00 hrs. Bid Fee Bid Fee of Rs. 2400/- (Two Thousand Four Hundred rupees Only) by Demand Draft or Banker's Cheque of any scheduled/nationalized bank payable at Surat in favor of Surat Municipal Corporation. EMD EMD of Rs. 1% of Total bidders value (by DD or Banker’s Cheque only) Online Pre-bid Conference to Bidders Bidders shall have to post queries by email to [email protected] on or before 29/03/2016, 16:00 hrs. Last date for Online Submission of Bids On or before 04/04/2016 up to 18:00 hrs. including Price Bid Submission (in Hard copy) of Technical Bid In sealed envelope strictly by RPAD/Postal Speed Post with all necessary supporting bid documents on or before 07/04/2016 up to 18:00 hrs. To the Chief along with Bid Fee, EMD, Solvency Certificate, Accounts, Surat Municipal Corporation, Muglisara, etc. Surat – 395003, Gujarat. Opening of Technical Bids To be decided and communicated later Opening of Price Bids To be decided and communicated later
5. Instructions for the Bidder 5.1. Availing Bid Documents Blank bid documents can be downloaded from the web site https://smc.nprocure.com up to the date and time mentioned in the Online Bid Invitation Notice DC-ISD-Network-02-2016. 5.2. Pre-bid Queries A prospective Bidder requiring any clarification on the RFP Document may submit his queries, via email, to the following e-mail id on or before 29/03/20162015 up to 16:00 hrs. Email Id for submission of queries: [email protected]
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
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The queries must be submitted in the following format: Bidder’s Request for Clarification Name and Address of the Name and Position of Contact Details of the Organization / Organization submitting Person submitting request Authorized Representative request
Tel: Mobile: Fax: Email: Sr. Bid Reference(s) Content of Bid requiring Points of clarification required No (Section, Page) clarification 1
2
5.3. Addenda & Corrigenda If required the Addenda and Corrigenda will be issued pursuant to the pre-bid queries and the same will form the part of the original bid documents and shall override any contradicting effects in the original bid document. 5.4. Bid Fee & Earnest Money Deposit (EMD) The bidder should pay non-refundable Bid Fee of Rs. 2400/- (Two Thousand Four Hundred rupees only) and EMD of Rs. 1% of Total bidder’s value (by DD or Banker’s Cheque only of any scheduled/nationalized bank payable at Surat in favor of Surat Municipal Corporation). Failure to submit Bid Fee and EMD as required shall lead to the bid being rejected summarily. 5.5. The bid should be filled in legibly, clearly indicating the figures and its value in words too. 5.6. The bidder will be bound by the details furnished to SMC, while submitting the bid or at subsequent stage. In case, any of such documents furnished by the bidder is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable to legal action besides termination of contract. 5.7. Sealing, marking and submission of the bid: The “Technical Bid” shall be put in a large envelop having two separate envelopes containing 1) Bid documents, Addenda & Corrigendum if any, duly filled Technical Bid along with all necessary supporting bid documents including solvency certificate and super scribed as “Technical Bid”. 2) Bid Fee and Earnest Money Deposit (EMD) and shall be super scribed as “Bid Fee & EMD” The large envelope / outer envelope containing above envelopes must be sealed and super scribed and shall be sent as under:
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 7
Details to be mentioned exactly on sealed envelop To,
The Chief Accountant, Surat Municipal Corporation,
Tender Details Mahanagar Seva Sadan, Notice No.: DC-ISD-Network-02-2016 Gordhandas Chokhawala Marg, Technical Bid for Leased Line/MPLS VPN Muglisara, Surat - 395 003, Connectivity Last date of Submission: 07/04/2016 Gujarat, INDIA. The bid documents must be sent strictly by Postal Speed Post or Registered Post AD only so as to reach on or before 07/04/2016 up to 18.00 hrs. Bids received in any other manner or mode (like courier, in person, etc.) will not be considered. SMC won’t be responsible for postal delays. 5.8. Late Bids: Bids not reaching on or before the specified time limit will not be accepted. 5.9. Conditional Bids: All the terms and conditions mentioned herein must be strictly adhered to by all the bidder. Conditional tenders shall not be accepted on any ground and shall be subject to rejection without assigning any reason. 5.10. Withdrawal of Bids Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the bid remains in force or else the EMD shall be liable for forfeiture. 5.11. Period of Validity The offer should be valid for acceptance for a minimum period of 120 days from the date of opening of the Price Bid. If required, SMC may request the bidder to have it extended for a further period. 5.12. Language of Bids The bids prepared by the bidder shall be in the English language. The supporting documents in language other than English/Hindi/Gujarati must have its English translation (which is to be duly attested by the bidder), for purposes of interpretation of the bid, the English translation shall govern. 5.13. Right To Accept Or Reject Any Bid Or All Bids SMC reserves the right to accept or reject any bid and annul the bidding process and reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the ground for SMC’s action. 5.14. Firm Prices & Bid Currency Prices quoted must be firm and final and shall not be subject to any upward modifications, on any account whatsoever. Prices shall be expressed in Indian Rupees (INR) only. 5.15. Costs to be Borne by Bidder All costs and expenses (whether in terms of time or money) incurred by the bidder in any way associated with the development, preparation and submission of the bid, including but not limited
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to attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by SMC, will be borne entirely and exclusively by the bidder. 5.16. Acceptance of Terms & Conditions The bidder will, by taking participation in the bidding process and submitting the bid documents, be deemed to have thoroughly read, studied and understood the bid documents including scope of work, the terms and conditions, instructions, etc. referred there in and the same are acceptable to the bidder. 5.17. All entries in the bid form should be legible and filled clearly. If the space for furnishing information is insufficient, a separate sheet duly signed by the authorized signatory may be attached. However, the interlineations, erasures or overwriting, if any, in the Technical Bid Application must be attested by the person authorized to sign the bids. 5.18. It is to be ensured that the complete information as required by this office may be furnished by the bidders in the prescribed format. Formats submitted with incomplete information and not conforming to the requirements are liable to be rejected. 5.19. The agency will be bound by the details furnished by him/her to SMC, while submitting the bid or at subsequent stage. In case, any of such documents furnished by the agency is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable to legal action besides termination of contract. 5.20. The participation in the online tendering process implies that the bidder have thoroughly read, studied and understood the instructions of the Bid documents, Scope of work, formats as well as the terms and conditions referred there in and the same are acceptable to the bidder. 5.21. Authorized Signatory For the purpose of submission of the bid, the bidder may be represented by either the Principal Officer (MD/ Company Secretary) or his duly Authorized Representative, in which case he/she shall submit a certificate of authority along with the technical bid. All certificates and documents (including any clarifications sought and any subsequent correspondences) received hereby, shall, as far as possible, be furnished and signed by the authorized representative or the principal officer. 5.22. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If the supplier does not accept the correction of the errors, its bid will be rejected. If there is a discrepancy between words and figures, the amount in words will prevail. 5.23. Disqualifications: A Bidder shall be disqualified and Bids will not be considered if a) Each of the envelopes does not show on it the reference of bid number and description as denoted in Clause-5.7 above and thus gets opened before due date(s) of opening specified in Notice Inviting Bids. b) The Price Bid is submitted physically along with Technical Bid which leads to revelation of prices before the due date of opening of the Price Bid.
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c) The Earnest Money Deposit (EMD) & Bid fee is not deposited in the manner specified Clause-5.4 above. d) The Bid documents are not in a language as per Clause 5.12. e) The Bid documents including Addenda & Corrigendum if any are not signed affixing stamp by the authorised signatory. f) The Bid documents submitted are incomplete and/or ambiguous in any respect. g) Non-compliance of provisions and requirements of the Bid documents. h) Any or all correction(s) or pasted slip(s) is/are not initialed, authenticated by the Bidder. i) The Bid documents are not submitted in the manner specified in the bid document. j) Eligibility criteria are not met with. k) Any form of canvassing/lobbying/influence/query regarding short listing, status etc. Will result in a disqualification. 6. Eligibility Criteria The bidder must possess the requisite experience, strength and capabilities in providing the services necessary to meet the broad requirements, as described in the bid document. The bidder interested in being considered for this bid must meet the following eligibility criteria. 1. The bidder should be a company registered under the Companies Act, 1956 and in operation for at least 5 years as on 31.03.2015 and should have their registered offices in India. 2. Bidder must be in business of providing Point to Point/Multi Point Leased Line//MPLS L3 VPN connectivity for at least 3 years from the date of release of this tender. 3. The Vendor’s shall have ISO 9001:2000 certificate and ISO 27001:2005 Certificate. 4. Bidder should have valid National Long Distance (NLD) Licenses or UASL - Unified Access Service License from Government of India. 5. The bidder should have completed/ undertaken the following during last three years (for this purpose financial years would be 2012-13, 2013-14 and 2014-15): One single order of 28 Point to Point/Multipoint Leased Lines OR Two orders of 18 Point to Point/Multipoint Leased Lines each OR Three orders of 14 Point to Point/Multipoint Leased Lines each 6. The bidder must have office in Surat with sufficient technical personnel to provide 24* 7* 365 customer support and must have Network operating Center (NOC) in India. The bidder should have single Toll Free number for all the call logging and status update. 7. The bidder must have an average annual turnover of not less than Rs. 100 crores from the last three financial years (for this purpose financial years would be 2012-13, 2013-14 and 2014-15). 8. The bidder should furnish, as part of its bid, an Earnest Money Deposit (EMD) of Rs. 1% of Total bidder’s value (by DD or Banker’s Cheque only). 9. Valid Solvency Certificate amounting 20% of the consideration of the Contract from a scheduled/nationalized bank.
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10. The bidder should not have been blacklisted in the past from any Central/State Government organization/undertaking across India. An undertaking in this regard should be submitted by the bidder.
7. Indicative list of Documents to be submitted Following documents shall be submitted in Hard Copy to Surat Municipal Corporation All necessary documents mentioned in the Technical Bid Bid Fee and Earnest Money Deposit as mentioned in tender Duly signed Tender Document along with Addendum & Corrigendum if any. Price Bid are not to be submitted in Physical Form. Please note that Non-submission of Technical Bid as well as Price Bid does not absolve the bidders from any liability created form the bid condition and bidder process. The bidder shall submit all the relevant documents so as to ascertain the claims made. Following is the indicative list of documents that are to be submitted. Sr. Description Compliance (YES/NO) No. 1. The bidder should be a company registered under the Certificate of incorporation Companies Act, 1956 and in operation for at least 5 years as should be attached. on 31.03.2015 and should have their registered offices in India. 2. Bidder must be in business of providing Point to Point/Multi Copy of work order / Point Leased Line/MPLS L3 VPN connectivity for at least 3 years Completion certificate / from the date of release of this tender. Contract / performance certificate to be attached. 3. The Vendor’s shall have ISO 9001:2000 certificate & ISO Valid certificate copy needs 27001:2005 Certificate to be attached. 4. Bidder should have valid National Long Distance (NLD) Licenses Attach a valid copy of license or UASL - Unified Access Service License from Government of India 5. The bidder should have completed/ undertaken the following Copy of work order / during last three years (for this purpose financial years would Completion certificate / be 2012-13, 2013-14 and 2014-15): Contract / performance certificate to be attached. One single order of 28 Point to Point/Multipoint Leased Lines OR Two orders of 18 Point to Point/Multipoint Leased Lines each OR Three orders of 14 Point to Point/Multipoint Leased Lines each 6. The bidder must have office in Surat with sufficient technical Detail of Surat Office and personnel to provide 24* 7* 365 customer support and must NOC with address proof. have Network operating Center (NOC) in India. The bidder Details of Toll Free Number. should have single Toll Free number for all the call logging and status update.
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7. The bidder must have an average annual turnover of not less Copy of audited balance than Rs. 100 crores from the last three financial years (for this sheet for respective years. purpose financial years would be 2012-13, 2013-14 and 2014- 15). 8. EMD & Bid Fee As per clause 5.4 9. Solvency Certificate amounting 20% of the consideration of Solvency Certificate as per the Contract from a scheduled/nationalized bank. Clause No. 10.13 10. The bidder should not have been blacklisted in the past from Self-Declaration in this any Central/State Government organization/undertaking regard by the authorized across India. An undertaking in this regard should be signatory of the bidder as per submitted by the bidder. Annexure to Technical Bid: “C Self Declaration”. 11. Proof of Authorized Signatory Certificate of Authority / Power of Attorney / * Note: Additional documents other than above if any, required for supporting the claims made by the bidder should be attached.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation (SMC)
TECHNICAL BID
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] Technical Bid
Online Pre-Bid Conference March 29, 2016
Online Bid End Date (Last Date of Downloading & Online Submission of Bids) April 04, 2016
Last Date of Physical Submission of the Technical Bid April 07, 2016
Information Systems Department (ISD) Surat Municipal Corporation Muglisara, Surat-395003
Surat Municipal Corporation 13
TECHNICAL BID 8. Scope of Work 8.1. Bidder can propose connectivity solution either on Aggregated Point to Multi Point Leased Line or MPLS L3 VPN solution to connect SMC – Head Quarter with specified locations. 8.2. The bidder must provide Ethernet Connectivity over Fiber/Copper/RF as per the media mentioned in price bid as last mile. 8.3. The bidder is required to provide end to end connectivity along with all the necessary networking equipments (i.e. Router, Switch, Converter etc.) so that the connectivity is provided in the form of Ethernet Output. 8.4. All necessary activities like link provisioning, installation, configuration, etc. shall be done by the bidder. On completion of these activities the links provided should be ready to use by assigning IP addresses. 8.5. The convertors, modems, router and any other equipment required, for providing the Leased Line/MPLS VPN connectivity will have to be supplied, installed and maintained (all throughout the service period) by the service provider and shall remain their property. 8.6. The bidder is advised to carry out a complete site survey/feasibility before the submission of the bid to ensure that the connectivity offered is as per the requirement of the SMC. The bidder should explicitly mention the locations which are not feasible. No claim of any nature on any ground on inadequate site information or knowledge or misunderstanding or otherwise in such respects will be admissible, later on. No grievances related to non-feasibility of location will be considered once the work is awarded. For any information, query or support regarding the site survey/feasibility bidder may contact the Assistant Engineer (Electronics), Information Systems Department, Muglisara; 0261-2423751-55 (Ext. 440). 8.7. The bidder shall provide rates for three years separately for each year. The contract will be awarded for three years however SMC will have all rights to terminate the contract without assigning any reason at any time with 15 days prior notice. The termination could be due to any reason including the nonperformance or inferior service quality. 8.8. The bidder would ensure that the Leased Line connectivity provisioning does not violate regulations as laid by Govt. of India/TRAI or any statutory authorities in respect of such links /networks. 8.9. The circuit provided should be error-free at layer 1. 8.10. The bidder should install the system and bring in to complete operation, at a location of the SMC’s choice and to satisfaction, without any charge. 8.11. It is the responsibility of the successful bidder to get the necessary permission from all the regulatory bodies for laying of underground optical fiber or copper cables / erection of RF tower to provide the ordered bandwidth. Bidder should take necessary safety measures for erection of tower or any other work carried out at user premises and will be held responsible for any loss or accident due to any lapse on such ground as may be decided by SMC. 8.12. The successful bidder shall follow all safety regulations and practices. Also bidder should be responsible for safety of the personnel employed for any work under this contract and/or any labor laws as may be applicable in the region.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
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8.13. All the equipment’s and cables for providing connectivity shall be covered under comprehensive maintenance (including rodent attack to any cables or parts, breakage/ damage of all cables like Power/ Data cables etc. excluding damage due to fire or intentional damage) during the contract period. 8.14. If any equipment or service issue during the contract period is found to be under repeated failures of same nature due to poor configuration or servicing or replacement of inferior parts or when troubleshooting is found to have been performed in piecemeal by the bidder the same will be considered as an inefficient attendance, such instances will also be subject to levy of penalties but at double the penalty rate mentioned above. 8.15. In case if breakdown/ maintenance work is required to be carried out during non-working days/ hours, the bidder shall attend the task(s) during this period at no extra payment. 8.16. The bidder must integrate hardware and software components along with rest of the IT Infrastructure at SMC to make the system integrated and fully functional.
Site Locations 8.17. The connectivity at the following locations is required under this tender with SMC HQ at Muglisara as one end.
# Office Office Address 1. SMC Data entre 5th Floor New Annex, SMC Main Office, Gordhandas (HUB Location) Chokhawala Marg, Muglisara, Surat. 2. West Zone West ZoneOffice, Tadwadi, Surat. 3. East Zone Nr. Saifee Society, Opp. Panchwati Wadi, Lambe Hanuman Road, Surat. 4. South Zone Udhana Main Road, Opp. Satya Nagar, Udhan, Surat. 5. South West Zone Athwa Zone Office, Gokulam Dairy Road, Nr.Adarsh Society,Surat. 6. South East Zone Bh. Vatika Township, Bh. Model Township,Dumbhal, Surat. 7. Adajan City Civic Center Adajan Drainage Pumping Station,Nr. Bhulkabhavan School, Adajan-Hazira Road, Surat 8. Ring Road City Civic Nr. Millennium Market, Ring Road, Surat. 9. Ved City Civic Center Near Akhand Anand College, Ved Road,Katargam , Surat. 10. Karanj City Civic Center Nr. Karanj Health Center, Rachana Soc. Road, Karanj, Surat. 11. Poona City Civic Center Tekra Falia, Opp. Water Tank, Poona Gam, Surat. 12. Bhestan City Civic Center Bhestan Char Rasta, Surat-Navsari Road,Bhestan,Surat. 13. Athwa City Civic Center Vinayak Zariwala Swimming Pool, Athwalines, Chowpati, Surat 14. Limbayat City Civic Center Sahid Bhagat Singh Chawk, Rustam Park, Limbayat,Surat. 15. Dindoli City Civic Center Besides Municipal School No. 246-247, Dindoli Main Road, Nr. Ishwarpura Gam, Dindoli. 16. Kosad City Civic Center Ward Office, Nr. Police Chawki, Kosad EWS Township – H2, Moje Kosad, Surat. 17. Pandesara City Civic Center Ward office/Reading Hall, Nr. Gujarat Housing Board, Near pani tank, Pandesar-Bamroli Road, Pandesara 18. Drainage Department Old West Zone Office, Opp. Bejanwala Complex,Tadwadi, & Slum Upgradation Cell Rander Road, Surat.
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19. Maskati Hospital Maskati Hospital, Mahidharpura, Rajmarg (Chawk-Station Rd.), Surat. 20. Garden Gandhi Baug Garden Gandhi Baug, Opp Dotiwala Bakery, Chowk,Surat. 21. Magob Central Stores Central Stores, Aai Mata Circle Road, Nr. Aai Mata Tample, B/h. Swagat Complex, Magob, Surat - 395 010. 22. Hydraulic Stores Municipal Shopping Center, Kadarsa ni Nal, Nanpura, Surat. 23. Vehicle Tax Office RTO Office, Ring Road, Nanpura, Surat -395001. 24. Science Center City Light Road, Surat – 395007 25. Food Department & ICSD Above Delhi Gate Police Station, Near ST Bus Stand, Delhi Gate, Office – Delhi Gate Surat - 395003. 26. Asarawala Health Center Opp. Vegetable Market, Saiyadpura, Surat. 27. Kavi Narmad Central Library Athwalines, Ghod dod Road, Surat 28. Sarthana Nature Park Opposite Sarthana Jakat Naka, Varachha Road, Surat - 395006 29. Head Water Works– Head Water Works, Opp. CNG Gas Station, Varachha Road, Varachha Surat-395006. 30. Pal Trasfer Station Nr. L P Savani School, Pal, Surat. 31. Bhatar Transfer Station Nr. Gokul Nagar, Opp. Hotmix Plant, Bhatar, Surat. 32. Katargam Transfer Station Bh. Singanpore SewgeTreatment Plant, Nr. Chandan Gas Company,Opp. Rushi Ashram, Singanpor Road, Surat. 33. Varachha Transfer Station Nr. Bombay Market, Besides Municipal Workshop, Umarwada, Surat. 34. Bhestan Transfer Station Nr. Siddharth Nagar Slum, Nr. Canal, 80’ Road, Bhestan,Surat. 35. Anjana Transfer Station Bhathena, Opp. Taramandir Vidyalaya, Nr. Pushpa Society, Surat. 36. Khajod Disposal Site Sachin Magdalla Main Road, Opp. Bhimrad, Surat.
Deliverables 8.18. Committed connectivity to nodes should be end to end by connecting SMC Branch Offices to the SMC Head Quarter. 8.19. If the service provider is ordered 2 or more links, the last mile media offered at SMC-HQ, Muglisara must be on Fiber-optic up to the SMC Data Centre along with aggregated port. 8.20. The short listed service provider must provide the head quarter Data Centre (Hub Location) connectivity with Mux/Router in Ring Topology and both paths must be on Fiber Optic for maximum uptime. 8.21. Supply, installation, integration with network and maintenance of network and equipment including CPE (Routers, Switches i.e.) at all locations. Maintenance of equipment including CPE shall cover repair and replacement of the same so as to meet the SLA without any cost implication to SMC. 8.22. Adherence of Service Level Agreement. 8.23. The point to point leased circuit should support both IPv4 as well as IPv6 traffic. 8.24. The bidder is also required to provide an escalation matrix and shall depute a designated service account manager for this contract. 8.25. Link (Hardware) provided should be capable of bandwidth up gradation if demanded by the SMC in future.
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Note: The list of deliverables mentioned above is not inclusive and the bidder shall deliver and perform all the activities that are required to be performed as per the Tender Terms & Conditions and Scope of Work. Delivery Schedule
8.26. The awarded leased line should be supplied, installed and commissioned (including acceptance test) as per the following schedule: Leased Lines Time for supply, installation and commissioning of the Leased Lines 70% of awarded leased lines (Section 11: Within 30 days of work order Technical Specification Table; Column ‘A’ Serial no 1 to 26 must be covered in it) Remaining 30% of awarded leased lines Within 45 days of work order Procedure for Fault Booking, its Escalation and Help Desk 8.27. Bidder must set up adequately manned Help Desk to enable SMC for fault booking and any operational problem pertaining to network. The Help Desk must be available on 24x7x365 basis. The Help Desk must keep a full record of fault / complaint booked and action taken in respect of each complaint. 8.28. Bidder to provide the prescribed fault booking, escalation chart & operational procedure in detail to enable S.M.C. and its Users Institutions to book the complaint on a pre-assigned number. 8.29. A fault docket number shall be provided on booking of complaint, and the same shall be relayed by electronic mail/SMS/Call etc.
Acceptance test 8.30. After installation, configuration of each site subsystem, tests shall be conducted for system performance as a whole. Commissioning shall mean end-to-end commissioning of the entire connectivity. 8.31. The acceptance test shall involve successful commissioning of connectivity. The said connectivity shall be checked for 2 days for the availability and its end to end communication for the purpose of data transfer and other application as well as meeting the SLA parameters as specified in the bid. 8.32. On the successful completion of Acceptance Test, the acceptance certificate will be signed by the authorized representative(s) of SMC and given to the successful bidder. The date on which such certificate is issued shall be deemed date of the successful commissioning of the sites. The payment liability of SMC shall start from the date of issue of acceptance certificate. 8.33. Any delay by the successful bidder in the Acceptance Testing shall render the successful bidder liable to the imposition of appropriate Penalties. 8.34. If the circuit does not meet the criteria laid down in the bid during the testing phase. SMC shall have the right to reject the circuit and ask for its replacement. If the bidder fails to replace the system as required, S.M.C. reserves the right to initiate any contingent measures as deemed necessary in the interest of the project.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 17
9. Service Level Agreement The purpose of this Service Level Agreement (‘SLA’) is to clearly define the levels of service to be provided by the vendor to SMC for the duration of this contract or until this SLA has been amended. Successful bidder shall be required to ensure the specified uptime and for this shall depute/designate Service Manager to function as a single point of contact. The said manager should be supported by back end team of trained and experienced network engineers to maintain and manage the connectivity. A. Operation of Network : 24x7x365 B. Individual Circuit uptime percentage on Quarterly Basis : 99.5% C. Packet losses: Less than 1% (Avg. Over 1000 ping) at any point of given time on each link with proposed bandwidth load with packets of 1500 bytes. D. Maximum latency of data packets of 1500 bytes over point to point circuit: For Fiber Media less than 25 ms (RTT) between two end points of the link For Copper Media less than 35 ms (RTT) between two end points of the link For RF Media less than 50 ms (RTT) between two end points of the link I.e. for IP A.B.C.D ping will be “ping A.B.C.D. –n 100 –l 1500” E. Fault reporting Helpdesk (Toll Free): 24 x 7 x 365 F. For MPLS L3 VPN it must be less than 50 ms (RTT) between two end points of the link Calculation under SLA: Link uptime: the guarantee Uptime of 99.5% of each circuit will be calculated separately on quarterly basis
A. The successful bidder shall sign a Service Level Agreement with SMC to ensure an uptime of 99.5% for individual circuit. Total Uptime = {(Total Time – Down Time)/Total Time X 100}. The downtime shall be calculated form the time the fault has been reported till the time it is resolved. Deduction in payment will be made for downtime as per the following table from the quarterly bills raised by the bidder. B. Penalty in % of Total Quarterly Payment for individual circuits Uptime in % Penalty Rate >=99.5 0 99.5 to 98.5 10% 98.5 to 97.5 20% 97.5 to 95 30% 95 to 90 50% <90 100% Down time due to following situation will not be considered for purpose of penalty calculation for downtime. Link down due to power failure and CPE (Customer Premises Equipment) switch off at respective SMC site location. Schedule maintenance by vendor with prior information to SMC. C. Latency: Latency will be randomly checked if required, on periodic basis and in case of non- adherence of SLA latency limit, the link will be considered as down with effect from time to detection till time to SLA latency limit to restored.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 18
10. Terms and Conditions 10.1. The period of contract will be for three years. 10.2. SMC reserves the right to order all or selected leased lines from one or more vendors without assigning any reasons thereof. 10.3. SMC reserves the right to discontinue the specific or all services if the same is either not required or not delivered as per the expectation. In such case the proportionate payment will be made after deducting applicable penalty if any. 10.4. The Bidder may participate in the bid by quoting for two or more/all links depending on feasibility to supply and support that range of products. 10.5. The contract shall be governed by the Laws in India and shall be subject to the jurisdiction of Surat. 10.6. The right to reject accepts any/all bid(s) without assigning any reason thereof is reserved. 10.7. The bidder on its part and through its own resources shall ensure that the goods, materials and equipments etc. are not damaged in the process of delivering the services and shall be responsible for acts of commission and omission on the part of its staff and its employee etc. If SMC suffers any loss or damage on account of negligence, default or theft on the part of the employee/staff of the agency then the agency shall be liable to reimburse to SMC for the same. The bidder shall keep SMC fully indemnified against any such loss or damage. 10.8. The bidder’s personnel’s working should be polite, cordial, positive and efficient, while handling the assigned work. The agency shall be responsible for any act of indiscipline on the part of persons deployed by him. 10.9. The agency will be bound by the details furnished by him/her to SMC, while submitting the tender or at subsequent stage. In case, any of such documents furnished by the agency is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable to legal action besides termination of contract. 10.10. In case of continued failure or short-falls from the established standard, the contract shall be terminated and no payments will be made nor will any damages be paid to the agency besides forfeiting Security Deposit. 10.11. Security Deposit The successful bidder will be required to place Security Deposit @ 5% of the consideration of the Contract by Demand Draft or Banker's Cheque Payable at Surat in favor of Surat Municipal Corporation of any scheduled/nationalized bank within 10 days from the date of notice of award of contact, failing which a penalty @ 0.065% of the amount of security deposit will be imposed for delay of each day. The EMD placed may be considered for conversion towards the security deposit and amount falling short of the required amount shall be payable. 10.12. Agreement, Surety and Undertaking The Agency shall enter into a written agreement, Surety and Undertaking with SMC for this work on a stamp paper each of Rs. 100 value of Government of Gujarat at the Bidder's own cost within 15 (fifteen) days period from the date of Notice of Award. 10.13. Solvency Certificate Along with the technical bid documents, the bidder should submit Valid Solvency Certificate amounting 20% of the consideration of the Contract from a scheduled/nationalized bank. The Solvency Certificate should valid and should not be older than one year from the bid start date.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 19
10.14. No interest shall be paid on Earnest Money Deposit and/ or Security Deposit placed. 10.15. Any offer/bid not meeting the terms and conditions mentioned hereinabove will be liable for rejection without assigning any reason thereof. 10.16. Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the period of this bid remains in force or else the EMD shall be liable for forfeiture. 10.17. The right to reject or accept any/all bid(s) without assigning any reason thereof is reserved. 10.18. The liability as to any damages and/or loss otherwise to any movable or immovable properties, assets during loading, unloading or otherwise during the contract period, whether knowingly or unknowingly done or occurred shall be made good forthwith to the SMC by the Awardee agency upon a communication made therefore. 10.19. In case, the awardee i.e. the selected bidder fails to supply specified quantity and quality of goods/service in time or the performance of such supply/supplies are not found up to the mark or found of an inferior quality vis-à-vis specifications, the earnest money deposit and/or security deposit will be forfeited at once. 10.20. All goods/services to be supplied shall be of specified or higher speed/technology/version. The SMC or its representative shall have the right (if it so desires) to test the goods to ascertain their conformity to the specifications. The SMC shall notify to the agency for this purpose and nature of tests that may be conducted (if found necessary) for bench-marking. 10.21. Should the awarded bidder fail to deliver the scope of work in due time, SMC reserves the right to get the work done from third party at the bidder’s risk and cost including the replacement of faulty components/equipments. 10.22. The prices/charges quoted should also include: 1) Supply, installation, integration with network and maintenance of network and equipment including CPE (like convertor, switch, router, etc.) at all locations. Maintenance of equipment including CPE shall cover repair and replacement of the same. 2) Cost of all power cables, signal cables, connectors, controllers, mounting kit, necessary device drivers and any other necessary components required to make the link functional. 3) Transit Insurance, Freight and loading, unloading charges up to SMC’s site. 10.23. Terms of Payment The payment will be on quarterly basis. The agency will be required to raise the quarterly service charge bill for each completed quarter for the leased line provided and the payment will be made after deducting the applicable penalty. No advance payment will be made. 10.24. It should be noted the bids will be evaluated on the basis of price. However, if required SMC as per its own discretion may also consider other factors like technology, innovative solution, etc. 10.25. The necessary deduction of income tax at source will be done as per government norms. 10.26. Price Fall 10.26.1. The prices charged for the different leased lines supplied under the Contract by the bidder shall in no event exceed the lowest price at which the bidder sells the same slabs of local loop and services or offers to sell identical services in the same or lesser quantity to any persons/ organizations including the purchaser or any department of the Central or State Government or any undertaking of the Central or State Govt. as the case may be during the duration of the Contract. If any time during the contract period the bidder reduces the sale price, sells or offers to sell local loop and services in the same or lesser quantity at a price lower than the price chargeable under the Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 20
Contract, the agency shall forthwith notify such reduction and reduced prices shall be applicable to the service contract after mutual discussion at the beginning of the subsequent quarter. 10.26.2. If there is any reduction in charges or government taxes due to the Government policy or else, the subsequent price reduction shall be applicable to the service contract after mutual discussion at the beginning of the subsequent quarter. 10.27. Penalty for delay in Delivery The successful agency shall supply, install and commission the leased line as detailed in Technical Specifications Section of this bid as per delivery schedule specified from the date of the Work/Purchase order. A penalty of 0.2% of the consideration of contract for a particular leased line/Link will be charged for delayed delivery for delay of each day thereafter. 10.28. The bidder shall extend all the benefits to the SMC such as any kind of discount, rebate, commission, incentives normally offered to any other buyer in the form of gift or otherwise as part of the sales promotion scheme(s). If any sales promotion scheme(s) is/are launched after submission of bid or after the bidder is awarded with the contract by the SMC, all such benefits of the said sales promotion scheme(s) during the continuance of said scheme(s) shall have to be made available during the period of contract. 10.29. The bidder will not be allowed to shift any equipment to any other location for any other purpose without prior approval from SMC. In case of termination of the contract the same will be removed by the service provider, at their own cost (including labor charges) within one month of the termination of the contract. If service provider is unable to remove the equipment within one month of the termination of the contract, SMC will be not held responsible for consequential loss or damages. 10.30. The total penalty could be up to 10% of the Consideration of Contract and the decision of the SMC shall be treated as final in such cases. 10.31. The bidder/ its personnel shall not divulge or disclose to any person, any details of office, operation process technical know-how, administrative/ organizational matters as all are confidential/secret in nature. 10.32. Consortium or JV or Sub-contracting The Bidder is NOT allowed to form Consortium or Joint Venture for any specific service within the scope of the tender. Sub-contracting is also NOT be permitted. 10.33. Merger/ Acquisition of Bidder In the event of the bidder’s company or the concerned division of the company being taken over/bought over by another company, all the obligations under the agreement with SMC should be passed on for compliance to the new company in the negotiations for their transfer. 10.34. The bidder shall indemnify SMC from and against any costs, loss, damages, expense, claims including those from third parties or liabilities of any kind howsoever suffered, arising or incurred inter alia during and after the Contract period out of: any negligence or wrongful act or omission by the bidder or any third party associated with bidder in connection with or incidental to this Contract; or any breach of terms as stated in the bid document, the bidder’s Bid and the Contract with the bidder
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 21
Any infringement of patent, trademark/copyright or industrial design rights arising from the use of the supplied goods and related services or any part thereof. 10.35. Force Majeure: The bidder shall not be liable for any delay or failure of performance of any of its obligations under or arising out of this contract, if the failure or delay is the result of an event of Force Majeure. “Force Majeure” means an event beyond the control of the bidder and not involving the bidder’s fault or negligence, and not foreseeable. Such events may include, but are not restricted to, acts of the End customer in its sovereign capacity, wars or revolutions, riot or commotion, earthquake, fires, earthquake, floods, epidemics, quarantine restrictions. The bidder shall continue to perform its obligations under the Contract as far as is reasonably practical and feasible. Declaration: I / We have thoroughly read, studied and understood the instructions of the bid documents, formats as well as the terms and conditions referred to hereinabove and the same are acceptable to me/us.
Place Signature of Authorized Person Date Designation Seal/ Stamp Name
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 22
11. TECHNICAL SPECIFICATIONS Last mile media must be offered as per the media specified in the “Column-E: Last Mile Required” column. The bidder is free to offer the last mile from Fibre or Copper or RF wherever such options are specified in the “Column-E: Last Mile Required” Column. The bidder must clearly specify the technology offered i.e. Point to Point or MPLS in Column-G. The links that are not offered should clearly be mentioned as “Not offered” in both Column-F and Column-G. # Office Office Address Required Last Mile Specify Specify Bandwidth Required Last Mile Technology Offered Offered (Point to Point / MPLS) A B C D E F G 1. SMC Data entre 5th Floor New Annex, SMC Main 106 Mbps Fiber with two (HUB Location) Office, Gordhandas Chokhawala =(18x4+ different paths Marg, Muglisara, Surat. 17x2) in Physical Ring Topology 2. West Zone West ZoneOffice, Tadwadi, Surat. 4 Mbps Fiber 3. East Zone Nr. Saifee Society, Opp. Panchwati 4 Mbps Fiber Wadi, Lambe Hanuman Road, Surat. 4. South Zone Udhana Main Road, Opp. Satya Nagar, 4 Mbps Fiber Udhan, Surat. 5. South West Zone Athwa Zone Office, Gokulam Dairy 4 Mbps Fiber Road, Nr.Adarsh Society,Surat. 6. South East Zone Bh. Vatika Township, Bh. Model 4 Mbps Fiber Township,Dumbhal, Surat. 7. Adajan City Civic Adajan Drainage Pumping Station,Nr. 4 Mbps Fiber Center Bhulkabhavan School, Adajan-Hazira Road, Surat 8. Ring Road City Civic Nr. Millennium Market, Ring Road, 4 Mbps Fiber Surat.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 23
# Office Office Address Required Last Mile Specify Specify Bandwidth Required Last Mile Technology Offered Offered (Point to Point / MPLS) A B C D E F G 9. Ved City Civic Near Akhand Anand College, Ved 4 Mbps Fiber Center Road,Katargam , Surat. 10. Karanj City Civic Nr. Karanj Health Center, Rachana Soc. 4 Mbps Fiber Center Road, Karanj, Surat. 11. Poona City Civic Tekra Falia, Opp. Water Tank, Poona 4 Mbps Fiber Center Gam, Surat. 12. Bhestan City Civic Bhestan Char Rasta, Surat-Navsari 4 Mbps Fiber Center Road,Bhestan,Surat. 13. Athwa City Civic Vinayak Zariwala Swimming Pool, 4 Mbps Fiber Center Athwalines, Chowpati, Surat 14. Limbayat City Civic Sahid Bhagat Singh Chawk, Rustam 4 Mbps Fiber Center Park, Limbayat,Surat. 15. Dindoli City Civic Besides Municipal School No. 246-247, 4 Mbps Fiber Center Dindoli Main Road, Nr. Ishwarpura Gam, Dindoli. 16. Kosad City Civic Ward Office, Nr. Police Chawki, Kosad 4 Mbps Fiber Center EWS Township – H2, Moje Kosad, Surat. 17. Pandesara City Civic Ward office/Reading Hall, Nr. Gujarat 4 Mbps Fiber Center Housing Board, Near pani tank, Pandesar-Bamroli Road, Pandesara 18. Drainage Old West Zone Office, Opp. Bejanwala 4 Mbps Fiber Department Complex,Tadwadi, Rander Road, & Slum Surat. Upgradation Cell Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 24
# Office Office Address Required Last Mile Specify Specify Bandwidth Required Last Mile Technology Offered Offered (Point to Point / MPLS) A B C D E F G 19. Maskati Hospital Maskati Hospital, Mahidharpura, 4 Mbps Fiber Rajmarg (Chawk-Station Rd.), Surat. 20. Garden Gandhi Garden Gandhi Baug, Opp Dotiwala 2 Mbps Fiber Baug Bakery, Chowk,Surat. 21. Magob Central Central Stores, Aai Mata Circle Road, 2 Mbps Fiber Stores Nr. Aai Mata Tample, B/h. Swagat Complex, Magob, Surat - 395 010. 22. Hydraulic Stores Municipal Shopping Center, Kadarsa ni 2 Mbps Fiber Nal, Nanpura, Surat. 23. Vehicle Tax Office RTO Office, Ring Road, Nanpura, Surat 2 Mbps Fiber -395001. 24. Science Center City Light Road, Surat – 395007 2 Mbps Fiber 25. Food Department & Above Delhi Gate Police Station, Near 2 Mbps Fiber ICSD Office – Delhi ST Bus Stand, Delhi Gate, Surat - Gate 395003. 26. Asarawala Health Opp. Vegetable Market, Saiyadpura, 2 Mbps Fiber Center Surat. 27. Kavi Narmad Central Athwalines, Ghod dod Road, Surat 2 Mbps Fiber Library 28. Sarthana Nature Opposite Sarthana Jakat Naka, 2 Mbps Fibre/Copper/RF Park Varachha Road, Surat - 395006 29. Head Water Works– Head Water Works, Opp. CNG Gas 2 Mbps Fibre/Copper/RF Varachha Station, Varachha Road, Surat-395006. 30. Pal Trasfer Station Nr. L P Savani School, Pal, Surat. 2 Mbps Fibre/Copper/RF
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 25
# Office Office Address Required Last Mile Specify Specify Bandwidth Required Last Mile Technology Offered Offered (Point to Point / MPLS) A B C D E F G 31. Bhatar Transfer Nr. Gokul Nagar, Opp. Hotmix Plant, 2 Mbps Fibre/Copper/RF Station Bhatar, Surat. 32. Katargam Transfer Bh. Singanpore SewgeTreatment 2 Mbps Fibre/Copper/RF Station Plant, Nr. Chandan Gas Company,Opp. Rushi Ashram, Singanpor Road, Surat. 33. Varachha Transfer Nr. Bombay Market, Besides Municipal 2 Mbps Fibre/Copper/RF Station Workshop, Umarwada, Surat. 34. Bhestan Transfer Nr. Siddharth Nagar Slum, Nr. Canal, 2 Mbps Fibre/Copper/RF Station 80’ Road, Bhestan,Surat. 35. Anjana Transfer Bhathena, Opp. Taramandir Vidyalaya, 2 Mbps Fibre/Copper/RF Station Nr. Pushpa Society, Surat. 36. Khajod Disposal Site Sachin Magdalla Main Road, Opp. 2 Mbps Fibre/Copper/RF Bhimrad, Surat.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation (SMC)
Annexure to Technical BID
Bid for Annexure Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] to Technical Online Pre-Bid Conference Bid March 29, 2016
Online Bid End Date (Last Date of Downloading & Online Submission of Bids) April 04, 2016
Last Date of Physical Submission of the Technical Bid April 07, 2016
Information Systems Department (ISD) Surat Municipal Corporation Muglisara, Surat-395003
Surat Municipal Corporation 27
12. ANNEXURES TO TECHNICAL BID All the documents listed below shall be submitted physically in the prescribed formats along with the necessary supporting documents to ascertain the claims made by the bidder. A Bidder’s Details 1 Details of responding firm/company a. Name b. Address c. Telephone Fax: d. Website e. Income Tax Number [PAN] f. CST Number g. GST Number h. VAT Number i. TIN Number j. Service Tax Number 2 Details of Contact Person a. Name b. Designation c. Address d. Telephone No. e. Mobile No. f. Fax No. g. E-mail 3 Details of Authorized Signatory a. Name b. Designation c. Address d. Telephone No. e. Mobile No. f. Fax No. g. E-mail
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 28
4 Information about responding firm / Company a. Registration details under the Companies Act 1956 b. No. of years of operation in India c. Location, address and contact details of Network Operating Center (NOC) d. Locations and addresses of offices in Gujarat.
e. Locations, addresses and contact details of offices in Surat.
f. Turnover (figures as pre last Yr.-2 (2012-13) three audited balance Yr.-3 (2013-14) sheets are to be provided) Yr.-3 (2014-15)
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 29
B Information of Authorized Signatory / Contact Person
Name Recent Passport Size
Address Photograph
Phone No.
Fax No.
Mobile No. Signature
Web Address Capacity/Designation
Name Recent Passport Size
Address Photograph
Phone No.
Fax No.
Mobile No. Signature
Web Address Capacity/Designation
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 30
C Self-Declaration FORM – A Performa of Compliance letter (To be submitted physically on Bidder’s letterhead duly signed by Authorized signatory)
To, Date: The Deputy Commissioner, Surat Municipal Corporation, Mugalisara, Surat- 395 003.
Sub: Compliance with the bid terms and conditions, specifications and Eligibility Criteria Ref: Bid for Leased Line/MPLS VPN Connectivity (DC-ISD-Network-02-2016)
Dear Sir,
With reference to above referred bid, I, undersigned <
I/We the undersigned, hereby submit our proposal along with the necessary documents. The information/documents furnished along with the above application are true and authentic to the best of my/our knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law.
I/We have thoroughly & carefully read, studied and understood the Bid documents including the technical specification, terms and conditions, instructions, etc. referred there in and the same are acceptable to our firm/company.
We hereby confirm that all our quoted items meet or exceed the requirement and are absolutely compliant with specifications mentioned in the bid document.
We also explicitly understand that all quoted items meet technical specification of the bid & that such technical specification overrides the brochures/standard literature if the same contradicts or is absent in brochures.
I/We also state that our firm/company is not blacklisted with any of the Government or Public Sector Units.
Further, I/we agree to abide by all the terms and conditions as mentioned in the bid document and subsequent Addenda & Corrigendum (if any). We have also noted that SMC reserves the right to consider/ reject any or all bids without assigning any reason thereof.
In case of breach of any tender terms and conditions or deviation from bid specification other than already specified as mentioned above, the decision of SMC for disqualification will be accepted by us.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 31
Thanking you,
For <
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 32
Surat Municipal Corporation (SMC)
Price BID
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016]
Online Pre-Bid Conference Price Bid March 29, 2016
Online Bid End Date (Last Date of Downloading & Online Submission of Bids) April 04, 2016
Last Date of Physical Submission of the Technical Bid April 07, 2016
Information Systems Department (ISD) Surat Municipal Corporation Muglisara, Surat-395003
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 33
PRICE BID [Note: Must be submitted online, not to be sent physically.] 1 PRICE BID The price quoted should be inclusive of all (including installation, commissioning and maintenance charges for three years, equipment cost, etc.) except the applicable taxes. The bidder can offer and quote prices for one or multiple media types. Rate for (in Rs) Total Required st Amount # Office Office Address One Time 1 Year 2nd Year 3rd Year Bandwidth Installation Recurring Recurring Recurring for three cost cost cost cost years
1. SMC Data entre 5th Floor New Annex, SMC Main Office, Gordhandas 106 Mbps (HUB Location) Chokhawala Marg, Muglisara, Surat.
2. West Zone West ZoneOffice, Tadwadi, Surat. 4 Mbps 3. East Zone Nr. Saifee Society, Opp. Panchwati Wadi, Lambe 4 Mbps Hanuman Road, Surat. 4. South Zone Udhana Main Road, Opp. Satya Nagar, Udhan, Surat. 4 Mbps 5. South West Zone Athwa Zone Office, Gokulam Dairy Road, Nr.Adarsh 4 Mbps Society,Surat. 6. South East Zone Bh. Vatika Township, Bh. Model Township,Dumbhal, 4 Mbps Surat. 7. Adajan City Civic Adajan Drainage Pumping Station,Nr. Bhulkabhavan 4 Mbps Center School, Adajan-Hazira Road, Surat 8. Ring Road City Civic Nr. Millennium Market, Ring Road, Surat. 4 Mbps 9. Ved City Civic Near Akhand Anand College, Ved Road,Katargam , 4 Mbps Center Surat.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 34
Rate for (in Rs) Total Required st Amount # Office Office Address One Time 1 Year 2nd Year 3rd Year Bandwidth Installation Recurring Recurring Recurring for three cost cost cost cost years
10. Karanj City Civic Nr. Karanj Health Center, Rachana Soc. Road, Karanj, 4 Mbps Center Surat. 11. Poona City Civic Tekra Falia, Opp. Water Tank, Poona Gam, Surat. 4 Mbps Center 12. Bhestan City Civic Bhestan Char Rasta, Surat-Navsari 4 Mbps Center Road,Bhestan,Surat. 13. Athwa/Chaupati Vinayak Zariwala Swimming Pool, Athwalines, 4 Mbps City Civic Center Chowpati, Surat 14. Limbayat City Civic Sahid Bhagat Singh Chawk, Rustam Park, 4 Mbps Center Limbayat,Surat. 15. Dindoli City Civic Besides Municipal School No. 246-247, Dindoli Main 4 Mbps Center Road, Nr. Ishwarpura Gam, Dindoli. 16. Kosad City Civic Ward Office, Nr. Police Chawki, Kosad EWS Township 4 Mbps Center – H2, Moje Kosad, Surat. 17. Pandesara City Civic Ward office/Reading Hall, Nr. Gujarat Housing Board, 4 Mbps Center Near pani tank, Pandesar-Bamroli Road, Pandesara 18. Drainage Old West Zone Office, Opp. Bejanwala 4 Mbps Department Complex,Tadwadi, Rander Road, Surat. & Slum Upgradation Cell 19. Maskati Hospital Maskati Hospital, Mahidharpura, 4 Mbps Rajmarg (Chawk-Station Rd.), Surat.
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
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Rate for (in Rs) Total Required st Amount # Office Office Address One Time 1 Year 2nd Year 3rd Year Bandwidth Installation Recurring Recurring Recurring for three cost cost cost cost years
20. Garden Gandhi Garden Gandhi Baug, Opp Dotiwala Bakery, 2 Mbps Baug Chowk,Surat. 21. Magob Central Central Stores, Aai Mata Circle Road, Nr. Aai Mata 2 Mbps Stores Tample, B/h. Swagat Complex, Magob, Surat - 395 010. 22. Hydraulic Stores Municipal Shopping Center, Kadarsa ni Nal, Nanpura, 2 Mbps Surat. 23. Vehicle Tax Office RTO Office, Ring Road, Nanpura, Surat -395001. 2 Mbps 24. Science Center City Light Road, Surat – 395007 2 Mbps
25. Food Department & Above Delhi Gate Police Station, Near ST Bus Stand, 2 Mbps ICSD Office – Delhi Delhi Gate, Surat - 395003. Gate 26. Asarawala Health Opp. Vegetable Market, Saiyadpura, Surat. 2 Mbps Center 27. Kavi Narmad Athwalines, Ghod dod Road, Surat 2 Mbps Central Library 28. Sarthana Nature Opposite Sarthana Jakat Naka, Varachha Road, Surat - 2 Mbps Park 395006 29. Head Water Works– Head Water Works, Opp. CNG Gas Station, Varachha 2 Mbps Varachha Road, Surat-395006. 30. Pal Trasfer Station Nr. L P Savani School, Pal, Surat. 2 Mbps
Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC
Surat Municipal Corporation 36
Rate for (in Rs) Total Required st Amount # Office Office Address One Time 1 Year 2nd Year 3rd Year Bandwidth Installation Recurring Recurring Recurring for three cost cost cost cost years
31. Bhatar Transfer Nr. Gokul Nagar, Opp. Hotmix Plant, Bhatar, Surat. 2 Mbps Station 32. Katargam Transfer Bh. Singanpore SewgeTreatment Plant, Nr. Chandan 2 Mbps Station Gas Company,Opp. Rushi Ashram, Singanpor Road, Surat. 33. Varachha Transfer Nr. Bombay Market, Besides Municipal Workshop, 2 Mbps Station Umarwada, Surat. 34. Bhestan Transfer Nr. Siddharth Nagar Slum, Nr. Canal, 80’ Road, 2 Mbps Station Bhestan,Surat. 35. Anjana Transfer Bhathena, Opp. Taramandir Vidyalaya, Nr. Pushpa 2 Mbps Station Society, Surat. 36. Khajod Disposal Site Sachin Magdalla Main Road, Opp. Bhimrad, Surat. 2 Mbps
2 Details of Applicable Taxes Sr. Specify the Applicable Tax No. if any over & above the rate quoted above Rate of Tax in Percentage (%)
Note: Taxes not specified above will not be made applicable on later date except those that are newly made applicable. The taxes at prevailing rate will be considered for payment purpose.
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Bid for Leased Line/MPLS VPN Connectivity [DC-ISD-Network-02-2016] SMC