Main Street Retail Review
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1 Issue 33 - Spring 2018 iMindingntouch Gibraltar’s Business MAIN STREET RETAIL REVIEW INSIDE: GFSB Business Gibraltar Base, EY’s Senior Innovation Awards Global Reach Manager, Nathan - Winner 2018 Payas, shares some insight on Financial Services and Fintech intouch | ISSUEwww.gfsb.gi 33 | SPRING 2018 CONTENTS 3 05 MEET THE BOARD 06 CHAIRMAN’S FOREWORD 08 MAIN STREET REVIEW 2018 16 ON THE FRONT LINES OF GIBRALTAR’S BUSINESS COMMUNITY – REDWOOD INTERNATIONAL TALKS LOGISTICS WITH INTOUCH 22 18 EY’S SENIOR MANAGER, NATHAN PAYAS, SHARES SOME INSIGHT ON GIBRALTAR FINTECH CONFERENCE 2018 FINANCIAL SERVICES AND FINTECH 21 PSD2 MEETS GDPR 22 GIBRALTAR FINTECH CONFERENCE 2018 26 GIBRALTAR BASE, GLOBAL REACH 30 POWERING UP GIBRALTAR: PLUG-N-GO DIRECTORS, KEITH HOUNSELL AND TIM REVILL, INTRODUCE THEIR BUSINESS TO INTOUCH 30 32 32 DELIVERING RELIABILITY POWERING UP GIBRALTAR DELIVERING RELIABILITY 34 GIBCARGO LTD 36 ANNUAL GALA DINNER MARCH 2018 38 GFSB BUSINESS INNOVATION AWARDS - FINALISTS www.gibraltarlawyers.com 42 GFSB BUSINESS INNOVATION AWARDS - WINNER 2018 Whatever’s on the horizon, 44 GFSB - NEW MEMBER PROFILE we’ve got your back 46 GFSB MEET THE BOARD For all that life may bring, whether good or bad, ISOLAS is on your side. 36 Property • Family • Corporate & Commercial • Taxation • Litigation • Trusts Wills & Probate • Shipping • Private Client • Wealth management • Sports law & management ANNUAL GALA DINNER MARCH 2018 For further information contact: [email protected] ISOLAS LLP Portland House Glacis Road PO Box 204 Gibraltar. Tel: +350 2000 1892 Celebrating 125 years of ISOLAS Trusted since 1892 intouch | ISSUE 33 | SPRING 2018 4 MEET THE BOARD 5 The portfolio of responsibilities have been allocated by the Board as follows: Chairman Julian Byrne Julian Byrne Paul Collado Daniel Delgado Michael Borge Tony Lopez Lianne Azzopardi Chairman Vice-Chairman Treasurer Secretary Vice-Chairperson Paul Collado Treasurer Daniel Delgado Secretary Michael Borge Employment Owen Smith / Kamlesh Khubchand (Conditions of Employment Board, Labour Advisory Board, Small Business Board) Environment Tony Lopez Eran Shay Neville Dalmedo Kamlesh Khubchand Owen Smith Philip Vasquez Legal Owen Smith Business start-ups/EU Funding Eran Shay / Daniel Delgado (JLAG, EU Funding Board, Small Grants Board) Information & Technology Julian Byrne / Eran Shay (E-business Advisory Council) Education & Training Tony Lopez / Lianne Azzopardi Pensions Daniel Delgado Members Benefits Paul Collado / Eran Shay DISCLAIMER Business Licensing Julian Byrne / Paul Collado 1 No part of this publication may be reproduced without the wirtten Banking Michael Borge / Neville Dalmedo Issue 33 - Spring 2018 permission of the publishers. The iMindingntouch Gibraltar’s Business Publishers and the Editor have made Health & Safety Tony Lopez (Health & Safety Board) intouch every effort to ensure that all of the information within this publication is Business & Commerce Lianne Azzopardi / Paul Collado EDITORIAL DIRECTOR accurate, but emphasise that they cannot Julian Byrne accept responsibility for any errors or Tourism Eran Shay / Lianne Azzopardi / Paul Collado (Tourism Advisory Council) omissions. The Publishers and the Editor DESIGNED BY accept no responsibility for statements Wholesale & Retail Kamlesh Khubchand / Lianne Azzopardi Piranha Designs Gibraltar MAIN made by contributors or for any claim www.piranhadesigns.com STREET made through advertisements published International Eran Shay (ESBA Board) RETAIL in this magazine. REVIEW JOURNALIST Restaurants & Hospitality Kamlesh Khubchand / Lianne Azzopardi Jackie Anderson INSIDE: GFSB Business Gibraltar Base, EY’s Senior Innovation Awards Global Reach Manager, Nathan - Winner 2018 Payas, shares some insight on Financial Services InTouch Magazine Julian Byrne / Lianne Azzopardi PUBLISHED BY Federation of Small Businesses and Fintech The GFSB The UK’s Leading Business Organisation intouch | ISSUEwww.gfsb.gi 33 | SPRING 2018 Design & Branding Julian Byrne / Lianne Azzopardi 122 Irish Town, Gibraltar Issue 33 | Spring 2018 Tel: +350 200 47722 Events Lianne Azzopardi / Paul Collado Email: [email protected] www.gfsb.gi ISSUE 33 | SPRING 2018 | intouch intouch | ISSUE 33 | SPRING 2018 6 CHAIRMAN’S FOREWORD 7 ear readers, have the potential to make it great. High Transport, delivery and storage of Summer is coming fast, after street retail is suffering worldwide and we products is very important to our a wet and windy few months. have to plan and take action now, as this economy and we have some features on DWe have been really busy is an important part of our economy. The a number of the big players in the local and have had both our AGM and Annual GFSB is committed to working together market. Find out a bit more of what they Dinner already. As I mentioned in the with the stake holders to do all we can to do and what they are planning for the Annual Dinner we are very pleased to improve. future. have achieved all the goals we set out last year when I took over as Chair Person. I will keep on saying this, because I truly We recently held a well attended We have started our talks in local schools, believe it, that we have to take the threat Breakfast Club with the Department continued with practical Breakfast Clubs of Brexit as an opportunity to improve. of Employment where many members TAKE YOUR and training, increased our revenue and To do our best, smooth our processes, voiced their issues and concerns, this is exactly what we are here for. Please completed our major project. be more efficient, effective and market let us know how we can help you. The ourselves better. GFSB are working hard to make Gibraltar BUSINESS TO The major project was the Main Street the best place it can be to do business. Retail Review. We contracted Kerching This issue we continue with our regular Together we can make real changes that Retail from the UK to visit, review and features, you can get to know more about another of our board members make big differences. THE NEXT LEVEL analyse our Main Street retail offering. The result is an in-depth report with Daniel Delgado, and read about Rockolo Please get in touch if you have anything a large amount of recommendations who joined the GFSB recently. you think we should cover in future CHOOSE THE PROVIDER YOU CAN TRUST that can make a huge difference to our editions. city centre, and have repercussions on Thanks to all those companies who TO PUSH YOUR BUSINESS TO NEW HEIGHTS Gibraltar PLC. After commissioning this entered this year’s Gibtelecom GFSB study we have started some meetings Innovation Awards, the judges were Wishing you all to move this forward and implement as impressed at the quality and range of the best, many of the suggestions as possible. We businesses. We have interviewed all our finalists for this issue of InTouch have a strong team of retailers behind this Julian Byrne and congratulations to Jordan Lopez of initiative and are convinced we can make Chairman it a real success. The report highlighted BuyTickets.gi for winning the award. that we have a good product, but also Gibtelecom offers premium fibre Perspective matters broadband services with high speeds, strict SLAs, free on-site consultation, The future asks more of business. A need for full technical set-up and 24/7 customer wider knowledge, swifter actions and more agile capability. A demand to look at the support, as standard. world from a whole new viewpoint. Deloitte identifies the new From full enterprise solutions to small perspectives that will drive business set ups at competitive prices, decisions; to build confidence in shaping the solutions we are the provider of choice that can that matter. offer you the reliability and expertise A fresh view on addressing your business deserves. your most challenging decisions awaits at: Tel: +350 200 41200 Contact our Sales Team on 20052200 Fax: +350 200 41201 or email [email protected] for a free [email protected] no obligation consultation. www. deloitte.gi Merchant House, House, 22/24 22/24 John John Mackintosh Mackintosh Square, Square, P.O. P.O.Box 758, Box Gibraltar758, Gibraltar © 2017 Deloitte Limited is a subsidiary of Deloitte LLP, which is the United Kingdom affiliate© 2017 Deloitteof Deloitte Limited. NWE LLP, A membera member of firm Deloitte of Deloitte Touche Touche Tohmatsu Tohmatsu Limited Limited. ISSUE 33 | SPRING 2018 | intouch intouch | ISSUE 33 | SPRING 2018 8 9 tend to be funded and supported by the tenants, or traders. The report proposed a combined approach for Main Street. “Main Street Business Improvement District” covering from Casemates Square and Main Street to an agreed southernly point. Businesses would vote to express support or not for the scheme. Once and if approved, membership would become compulsory for businesses within the designated BID area. BIDs typically serve terms of 3 or 5 years, before going up for reelection. The majority of BIDs are reelected in the UK, MAIN STREET but not all. 23% of occupied outlets offered a more Improving conversion: premium offer. Categories with a more Whilst footfall remains very high on Main REVIEW 2018 premium offer included: Street, conversion i.e. the percentage of visitors that spend in the shops, is not • Jewellery as robust. Anecdotally traders reported • Fashion that conversion had dropped in recent • Perfume & Cosmetics years. • Health & Beauty he changing retail and What was the brief? The product mix • Hair Salons The report encouraged traders to: To review the current retail and leisure leisure landscape has From the study, it was deemed that • Highlight products that represent landscape: been widely reported on just 32% of the occupied units stocked High property prices in Gibraltar would unique value for money Tacross most of western product ranges considered unique. indicate that there is some capacity for • Highlight unique products • Standards of retailing and evening Europe. As some towns and a more premium shopper. One might of • Bundle products to improve economy on Main Street and Casemates Of the remaining 164 outlets, many had expected the offer to be more premium cities in the UK and the mainland appearance of value and uniqueness Square.