West Norfolk Service Directory March 2020 Please click on the Heading to jump to the Article
Parent & Child 32. SEND E-Learning Course 1. Childhood and Family Service 33. SCOPE Community Engagement 2. Children and Families Clinics 34. Special Care Dental Services 3. 30 Hours Free Child Care 35. Supported Internships (Younger People) 4. Childcare Choices 36. Volunteering Match and Mentor Project 5. Children’s Health Advice 37. Help to Learn about banks 6. Just one Norfolk 38. Family Action ASD/ADHD Support 7. Being 2: The Shared Review 39. Positive Behaviours Support course 8. Healthy Weight Promotion 40. ADHD Norfolk 9. Home-Start Norfolk 41. ADHD Norfolk King’s Lynn Hub 10. ChildLine App 42. Living Well with Autism 11. Baby Buddy Free App 43. Hospital Passport for Autism 12. Family Information Service 44. Autism Video Clip 13. Family Action Support in Schools 45. Autistic Society West Norfolk Branch 14. Guide to Activities and Toys 46. ASD Helping Hands 15. BBC Tiny Happy People 47. Girls on the Spectrum 16. Baby Basics West Norfolk 48. E-Learning Understanding Autism 17. Toddler Clothing Bank 49. Annual Health Checks 18. Dispute Resolution Parents Programme 50. Disabled Students Allowance 19. Children effected by Imprisonment 51. Funding for Students 16-25 with SEND 20. HMP Norwich Family Service 52. Build Charity 21. Parentline 53. New Local Offer Section 22. Family Line Service 54. Mencap Learning Disability Helpline 23. Family lives – Confidential Help Line 55. Mencap Gateway 24. Sexting advice for parents 56. Down’s Syndrome Association 25. Smart Phone Safety 57. Dragon New Members 26. Children & Social Media 58. Personalised Travel Payments 27. Mpower service to Women 59. Independent Travel Training 28. Get Me Out the Four Walls 60. Mobility Aids Service 29. Grandparents plus 61. Independent Living Skills 30. Special Guardians Groups 62. New Speech & Language web pages 63. WN Disability Information Service Additional needs & disability
31. Norfolk SEND Partnership
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, unsubscribe or report an error please contact [email protected] West Norfolk Service Directory March 2020
Carers 101. Wellbeing Employment Support 64. West Norfolk Carers 102. Wellbeing Support from NSFT 65. New Service for Young Carers Advice Line 103. Adult Mental Health Services 66. Young Carers Family Breaks 104. Five Year Plan for Health & Care 67. Young Carers Development Fund 105. Rural Stress & Depression Help 68. Carers Gaywood Group 106. OCD Action Helpline 69. Swaffham Wellbeing Group 107. Norwich & Norfolk OCD Group 70. Adult Services Care leaflet 108. OCD Support – Kings Lynn 71. Guide to Care and Support for Adults 109. Mind Matters - YMCA Norfolk 72. Carer's Emergency Card 110. Rethink Mental Illness Advice Service 73. Millennium Trust for Carers 111. Online Support for Mental Health 74. Therapy Aid for Unpaid Carers 112. Minded for Families 75. Carer Grants 113. Young Minds Charity Helpline 76. Carers E-Learning Portal 114. Anorexia & Bulimia Care 77. Free Training for Carers Groups 115. Mental Health Resources 78. Carers Matter Handbook 116. Dove Self Esteem Project 79. Carers Matter Norfolk e-Newsletter 117. Period Products for Schools 80. Carers Matter Norfolk 118. Tackling Period Poverty 119. The Hygiene Bank Health & Wellbeing 120. Adult Epilepsy Nurse in Norfolk 81. New Link Service from Point 1 121. Moving Medicine Website 82. New 1:1 Service for 13-19-year olds 122. Sexwise Health Information 83. Self-harm App 123. iCaSH Access to Testing 84. Children at risk of Suicide 124. Association for the Blind 85. Suicide Prevention 125. West Norfolk Deaf Association (WNDA) 86. Suicide Prevention Profile 126. Parkinson’s Local Group Meeting 87. Suicide Prevention App 127. Feltwell Arthritis Support Group 88. Crisis Messenger for Young People 128. Alzheimer’s Society 89. Support line Emotional Support 129. Stroke Support in West Norfolk 90. Self-Injury Support 130. Swaffham Voluntary Stroke Group 91. Perinatal Community Mental Health 131. West Norfolk Heart Support Group 92. Nelson’s Journey 132. Breathe Easy King's Lynn support group 93. Suicide Bereavement Support 133. Coroners Court Support Service 94. Anchor Suicide Support 134. CGL Drug & Alcohol Service 95. QEH Bereavement Support Group 135. Mathew Project Video 96. Pregnancy Loss Charity 136. Matthew Project drug/alcohol abuse 97. Gardening for Health Project 137. Alcoholics Anonymous 98. Mental Health Carers Support Group 138. Association for Children of Alcoholics 99. Discussing mental health with a GP 139. Re-Solv – Counselling for solvent abuse 100. Wellbeing Champions Training
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Domestic Abuse & Victim Support 177. RAF Benevolent Fund 140. Sexual Assault Referral Centre 178. Farming Help Charities 141. Emergency Injunction Service 179. Trusthouse Grants 142. DA Advice Line 180. Community Funding Grants 143. Open the Box Course 181. Biscuit Fund 144. Teenage Relationship Abuse 182. Wind Farm Community Fund 145. Managing Aggressive Behaviour 183. Small Grants Scheme West Norfolk 146. Pandora Service in North Norfolk 184. Lily Grants 147. Phoenix Project for Sex Workers 185. Norfolk Community Foundation Grants 148. Free Legal Advice in Kings Lynn 186. Supermarkets in the Community 149. Domestic Abuse Law Clinic 187. Buttle UK – Grants 150. Leeway Domestic Abuse Services 188. Mobility Charity Grants 151. Domestic Violence Surgeries 189. Strongbones Children’s Charitable Trust 152. Leeway Coffee Morning 190. VICTA Grants 153. Leeway SafetyNet + 191. Grants to Aid Recovery 154. Male Victim Advice Line 192. Day Trippers Grants 155. Good Friend Guide for DA 193. Grants for Education and Town History 156. DWP Help for Victims of DA 194. Free Trees 157. Sexual Abuse Peer Support in Downham 195. Variety Children’s Charity 158. Supporting Vulnerable Women 18+ 196. Family Action’s Welfare Grants 159. Footsteps – St Giles Trust 197. YHA’s Breaks programme 160. Norfolk & Suffolk Victim Care 198. Younger Peoples Grants 161. NHS Safeguarding App 199. B&Q Re-Use Scheme 162. Tool Kit for Male Victims 200. Meet Up Society Database 163. Sexual Harassment in Colleges 201. Friend in Deed 164. Modern Slavery Helpline 202. Young Peoples Advocacy Providers 165. Modern Slavery briefing note 203. Become Charity for Care Leavers 166. Safe Carwash App 204. Opportunity for 15-25-year olds 167. Norfolk Against Scams partnership 205. Hanseatic Union 168. Scams prevention Service 206. Support for Trans Children 169. Friends Against Scams Presentations 207. Norfolk LGBT + Project 170. Young Friends Against Scams 208. Switchboard LGBT Information 171. Women And Gambling 209. Stonewall information Service for LGBT 172. SOS Bus in Kings Lynn 210. Targeted Activities for Young People 173. County Lines Briefing 211. Mini Museum Club 212. Anime & Gaming in Kings Lynn Groups 213. Hunstanton Drop-in Youth Club 174. West Norfolk Borough Charity 214. G.O.Y.A 175. Early Childhood Community Fund 215. SWAN Youth Project 176. New Anglia LEP Community Funding 216. New Youth Clubs in West Norfolk
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
217. Ambition Quality Mark 254. Care & Repair 218. The Workshop Kings Lynn 255. Norfolk Recycles 219. Sportivate for 11-25 year olds 256. DWP Now in Council Offices 220. Fun & Fit Walking Groups 257. Job Centre & Benefits Contacts 221. Community Fridge in Downham 258. Purfleet Trust 222. Good Neighbour Schemes 259. West Norfolk Advice Service 223. No Cold Shoulder - Downham 260. Shelter Services 224. No Cold Shoulder - Hunstanton 261. Housing & Homeless Support 225. Telephone Befriending 262. Integrated Housing Community Support 226. Unity in Diversity 263. Norfolk Assistance Scheme 227. Norwich Cochlear Implant Group 264. Mental Health Money Advice 228. Migrant Support from CAB 265. Mental Health & Debt Guide 229. Access Migrant Support 266. E.ON Energy Fund 230. Eu Settlement Scheme 267. Warm Home Discount Scheme 231. King’s Lynn Women’s Centre 268. Anglian Water Extra Care Assessment 232. Kings Lynn Men’s Shed 269. Warm Home Fund 233. Hunstanton & District Men’s Shed 270. Grants & White Goods 234. Music For Older People Hunstanton 271. Turn 2 Us Financial Support 235. Music For Older People Downham 272. Independent Winter Wise Guide 2019 236. Woodcraft Youth Cooperative 273. Rent deposit Scheme 237. Community Café Hunstanton 274. Help during Power cuts 238. West Norfolk Befriending 275. Benefits Advice and Review Team 239. Update on Musical Keys Services 276. Debt Advice in Downham Market 240. Classic Music Rocks for Schools 277. Citizens Advice Contacts 241. Fensong Youth Theatre Group 278. Personal Debt Advice Service 242. The Youth Advisory Board 279. Universal Credit Escalation Process Transport 280. Help to make a Universal Credit Claim 281. Universal Credit Useful links 243. Community Transport 282. Vicar’s Relief Fund 244. Transport Plus Community Transport 283. Kings Lynn Foodbank Move 245. Rural moped scheme 284. Benefits Calculator 246. Wheels to Work Scheme 285. Childcare Benefits for Grandparents 247. Independent Travel Training 286. Volunteer Tenancy Mentoring 248. Disabled Person Rail Card 287. Money Advice Hub 249. Find your Transport 288. Money Support Service 250. Help with Transport 289. Christians Against Poverty Housing & Finance 251. Assistive Technology in the Home
252. Careline Buddy Button 253. Careline Alarms & Assistive Technology
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Training and Employment 328. LGBT+ Awareness Training 290. Young Women’s Trust Partnership 329. Partnerships on Line Learning 291. Students Withdrawing From Courses 330. Family Practitioner Network 292. On Track Training and Employment 331. Schools in Mind 293. Development Award 332. Making Sense of Autism Training 294. Enterprise Programme 333. Norfolk SCB Training 295. Apprenticeship Opportunities Links to useful resources 296. TrAC Apprenticeships Norfolk 334. Norfolk Community Directory 297. 18-24’s Jobs Support 335. Early Help FAQ Sheets 298. Help You Chose careers advice 336. LILY website 299. Icanbea Website 337. Lily in Your Community 300. Nova Training 338. Local Authority Interactive Tool 301. LIFT OFF Work Trials 339. Childcare Survey of Parents 302. Cap Job Club 340. Strengthen Families Protecting Children 303. Adult Learning Services 341. Schools Exclusions Report 304. Norfolk Community College 342. Unexplained Exits from Schools Report 305. Steering a teenager toward a job 343. Care & Support Jargon Buster 306. DWP Support for Schools 344. Self-neglect & Hoarding Strategy 307. Open Road Bursary Fund 345. Healthy Aging Toolkit 308. Fire Service TEAM Programme 346. E-bug Educational Resources 309. Discretionary Learners Support Fund 347. Carers Action Plan 2018-20 310. Princes Trust On line 348. Families Facing Adversity Report 311. Princes Trust Development Award 349. Equality Advisory & Support Service 312. Pathway to Employment Training 350. Updated Neglect Strategy 313. New Horizons Employment Support 351. Children and Social Work act 2017 314. Free CSC Course 352. Young People’s Health 315. Jobcentreplus personalised support 353. Keeping Children Safe in Education 316. Building Better Opportunities 15-19 yo 354. Young Peoples Mental Health 317. Building Better Opportunities 355. NHS Healthy Apps Library 318. Hanseatic Union new time table 356. R, S & HE Guides for Parents 319. Independent Living Skills 357. Serious Case Review 320. Joy of Food 358. Free Social Work Tools 321. Free Computer Help in Libraries 359. New Safeguarding Children Guide 322. Norfolk Reading Pathway 360. Children Affected by Parental Drug Use Training for Professionals 361. Troubled Families Briefing Paper 323. Wellbeing of Children eLearning 362. Report on Early Intervention 324. Family Support Process Training 363. Mental Capacity 16+ Nice Guideline 325. Active Norfolk Training courses 364. Report on Screen-Free Learning 326. Epilepsy Awareness e-learning 365. Family violence links to youth offending 327. LGBT+ inclusive Training for Schools 366. Looked After Children LA Factsheet
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
367. Preventing Offending by Children 377. Reports on Sexual Health 368. Knife free campaign 378. Services in Norfolk Libraries 369. County Lines Guidance 379. Open Libraries 370. Helping Workless Families Policy 380. Reducing Parental Conflict Hub 371. Harmful Sexual Behaviours 381. NHS Self-Help Leaflets 372. Evaluation of ‘See Me Hear Me’ 382. Leaflets and Poster Service 373. Mental Health in Schools Report 383. Unaccompanied migrant children 374. Children’s Well-being Report 384. Trading Standards 375. 2019 Child Health Profiles 385. Terms and Conditions 376. Support Care Leavers in FE
MORE ON NEXT PAGE
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Parent and Child
1. Childhood and Family Service Updated October 2019
The Early Childhood and Family Service web page has now gone live The page is now live and will be developed further prior to Oct 1st with more information being added e.g. district programmes. The link can now be shared and used to direct families to. www.norfolk.gov.uk/earlychildhood Everyone will be able to: • Get advice and guidance online. Visit our early childhood in Norfolk guide • Call or email us to speak to a member of the ECFS team • Visit your local library to get information or weigh your baby • Follow our Facebook pages: o Breckland ECFS o Broadland ECFS o Great Yarmouth ECFS o King's Lynn and West Norfolk ECFS o North Norfolk ECFS o Norwich ECFS o South Norfolk ECFS
In addition the poster for the new service (below) has been produced in a number of languages:- Polish Portuguese Russian and Lithuanian Spanish Bengali, Hungarian and Afrikaans can be obtained from Keith.mawson@norfolk .gov.uk More Below
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
The Early Childhood & Family Service are offering the following targeted interventions for parents/carers with children aged 0-5 years old:
Circle of Security Parenting Group An internationally acclaimed reflective parenting group based on over 5 decades of research. This is an 8-week course, each session is 1½ hours. Please access this link https://www.circleofsecurityinternational.com/animations to watch ‘Good Enough'
The Solihull Approach to Understanding Behaviour A reflective parenting course based around practical activities and discussions to help with understanding and managing children, This is a 10-week course, each session is 2 hours. For further information see https://solihullapproachparenting.com/
Triple P Triple P is a Positive Parenting programme, which is particularly useful as an early intervention for parents of children at risk of developing behaviour problems. This is a 6-week programme each session last 2 hours. For further information: https://www.triplep.net/glo-en/home/
Freedom Programme The aim of the programme is to help women who have experienced domestic violence make sense of and understand what has happened to them. The programme usually lasts for 11 or 12 weeks. https://www.freedomprogramme.co.uk/
Baby Massage A wonderful way to support bonding and interaction between parents and their baby. This 5-week programme can help with promoting calmness and relaxation Each session is an hour.
Please Note: This information is for professionals only, to book parents/carers onto these courses, please contact the Early Childhood and Family Service for a request for support form, Telephone: 0344 800 8020,Email: [email protected] Or download from the website: https://www.norfolk.gov.uk/children-and-families/early-childhood-and-family-service
If you like to speak to one of the King’s Lynn and West Norfolk team please call us on 01603 573707 or 01603 573164
• Dates and venues for the above interventions will be based on need/demand • If you have venues which the service could use free of charge, please email [email protected]
We are a referral only tier 2 service offering targeted groups, courses and 1:1 support in the home, please look at the website for further information of our services and programmes or speak to us by contacting the service. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
2. Children and Families Clinics The Children & Young People’s Health Services in West Norfolk run a series of drop-in and self-weigh stations across the locality.
For the latest details of locations and times please see https://www.justonenorfolk.nhs.uk/our-services/child-health-drop-in-self-weigh
Please bring along your personal child health record (red book) if attending for a weight review
For further details call just one number 0300 300 0123
3. 30 Hours Free Child Care From 1st September 2017 working parents of 3&4-year-olds who meet certain criteria can get 30 hours free child care per week for 38 weeks of the year
All families will still be entitled to the existing 15 hours free childcare a week for 3&4-year olds.
If you currently use a childcare provider, they may offer the 30 hours entitlement in September- however there is no obligation for them to do so. Please ask if you are uncertain.
Parents who wish to get 30 hours free childcare from September can apply now at the online Childcare Service https://childcare-support.tax.service.gov.uk/par/app/applynow
4. Childcare Choices The website - Childcare Choices - sets out all current and upcoming Government childcare offers and support available to parents, including the Tax-Free Childcare scheme and 30 hours, the 15 free hours, tax credits, Universal Credit and childcare vouchers.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
5. Children’s Health Advice
Just one Number
0300 300 0123
For every child, young person or parent carer living in Norfolk If you need to speak to your health visitor, school nurse or any member of our integrated Healthy Child Programme services for advice or information.
8.00am – 6.00pm Monday- Friday 9.00am – 1.00pm Saturday
6. Just one Norfolk
JUSTONENORFOLK.NHS.UK HAS LAUNCHED Welcome to the NEW ‘go to’ online health website for Norfolk families https://www.justonenorfolk.nhs.uk/
Our Services 0-19 We deliver a range of community-based children and yps health services across Norfolk. Our aims are to: • Build confidence in families, children and yp to care for their own health and wellbeing • Help families, children and yp in Norfolk access the right services for advice and help • Improve health outcomes for children and young people in Norfolk.
Resource Library Looking for a leaflet, document or video? Why not take a look at our resource library where we store all useful materials for families and professionals? All you need to do is select the subject you're looking for and the library will do the rest!
Baby Buddy App The creators of the Baby Buddy app - Best Beginnings, are partners in Just One Norfolk. Want to know a little bit more about them?
On line Learning New online learning to help parents, families, carers and professionals feel more confident when looking after children and young people. Learning is split up into 3 sections: understanding your child, understanding your baby, understanding pregnancy, labour, birth and your baby. It is free to access using the Norfolk access code JON70.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
7. Being 2: The Shared Review The Shared Review is now for all Norfolk’s two-year-old children who attend an Early Years setting. It brings together two assessments - the Early Years Foundation Stage Progress Check at age 2, that must be completed for all children attending a setting and the Two-Year Health Review that all children are offered. Please do the reviews between 27-30 months whenever possible.
Children who do not attend an early years setting at age 2 will still be offered a health review. If a child subsequently enters a setting before 36 months, then once the child is settled, early years practitioners must also carry out an EYFS progress check and share this with parents. The animation may answer questions as well. https://www.powtoon.com/online- presentation/eTlTnbKvZoq/?utm_campaign=copy%2Bshare%2Bby%2Bowner&utm_medium =SocialShare&mode=movie&utm_source=player-page-social- share&utm_content=eTlTnbKvZoq
What information is shared? Any information that will support the development of the child, including parents’ views, any strengths or concerns, the summary of the Progress Check and the Health Review. With families’ full consent and awareness, information can be shared (verbal and written) and a joint action plan agreed if necessary.
Informed consent for parents/carers We ask you to seek parents/carers agreement to share a summary of their child’s two-year progress check when it is completed. We hope you will enable parents to understand the benefits of sharing, so they are happy to give consent but recognise that parents/carers do not have to give consent. Their wishes must always be respected. Parents’ consent must be recorded using the form provided by the Achievement and Early Years’ Service, available on www.norfolkchildcarejobs.com/resources access code: NorfolkBeing2.
How Information can be shared with the Healthy Child Programme: Verbally – particularly if there are concerns about a child’s development – contact Just One Number on 0300 300 0123. In writing when a Progress Check has been completed and consent gained to share with Norfolk County Council’s Achievement and Early Years’ Service, and the Healthy Child Programme team, send: A copy of the progress check summary; a copy of the signed consent form; (The pink section of the joint summary sheet from the Red Book if it is available)
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Either by post in a prepaid pre-printed envelope to: -
Please mark the envelope as: Private and Confidential Children’s Service Post Room County Hall Martineau Lane Norwich NR1 2DL Early Years – Woodside Hub
Or by secure email to [email protected] In the exceptional situation that consent is gained to share with the Healthy Child Programme team but not with Norfolk County Council’s Achievement and Early Years’ Service, the setting should send the same documentation to Just One Number:
Private and Confidential Norfolk CYP Health Services, Unit 3 Cringleford Business Centre, Intwood Road, Cringleford, Norfolk NR$6AU
Or by secure email to: [email protected] The Progress Check template is the best way to share information It includes everything that we need. If you use your own form, please ensure you at least complete the grey sections of the Progress check template provided including the child’s name, date of birth and address, as well as the Early Years setting attended and name of the member of staff who did the check and your contact details.
Who fills out what? The joint summary sheet needs to be filled out by both the health and early year’s professionals. The joint summary sheet has 2 carbon copies under the white cover sheet – yellow and pink.
Yellow - FOR Pink - FOR EARLY White -STAYS HEALTH YEARS
IN RED BOOK PROFESSIONALS SETTINGS
With parent’s consent, you are welcome to remove the pink copy when both sets of contact details are included, so that conversations about the review/check can happen. It is mainly for the Child’s Red book – the information we need is all contained on the summary sheet, so it is not essential to send this sheet in.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Resources available We have created a download portal to help you access resources to advertise Being 2 to your families and to Early Years settings: bit.ly/norfolkcyp-portal
• Leaflet and poster to promote the review. • Article for any newsletters or updates to parents and stakeholders. • One-page parents and carers guide for families when the child does not attend a setting, so that they can consider if they have any concerns about elements of their child’s development. • Being 2 Shared Review comment cards, so that parents can feedback to the Healthy Child Programme team about their experience.
Up to date paperwork including the progress check and the consent form are on: www.norfolkchildcarejobs.com/resources access code: NorfolkBeing2.
Call Norfolk County Council Early Years Duty Desk for all queries and for prepaid envelopes: 01603 222300 – Option 3 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
8. Healthy Weight Promotion Healthy weight promotion: consistent messages – resources published
PHE has published a suite of resources focused on promoting a healthier weight for children, young people and families. These resources are intended to support health and care professionals to be consistent and provide a core set of healthy weight messages throughout the life course. This suite of resources is part of Public Health England’s All Our Health ‘call to action’ for health and care professionals. Resources can be accessed here and include:
• Consistent messaging infographics: For use in practice. Each infographic highlights the key evidenced based healthy weight messages for specific age or target groups. • Consistent messaging slide sets: The aim of these slides is to be used as a training tool to inform workforce development. It provides detailed evidence based healthy weight messages from preconception through to age 18 years. It includes links to a range of useful free resources including e-learning and guidance documents. • Child obesity animation: This animation demonstrates for all health and care professionals their vital role in supporting children, young people and families to maintain a healthier weight to prevent and reduce childhood obesity, from pregnancy through to the transition to adulthood
Please circulate to your networks and retweet the link on @PHE_UK.
Children, Young People & Families Team Health Improvement Directorate Public Health England 5th Floor North Wellington House 133 – 155 Waterloo Road London SE1 8UG Email: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
9. Home-Start Norfolk ‘Helping Children, Changing Lives’ Home-Start Norfolk offers, support, friendship and practical help to parents with young children across Norfolk
Home-Start Norfolk offers a unique service, recruiting and training volunteers - who are usually parents themselves – to visit families at home who have at least one child under 5, to offer informal, friendly and confidential support.
To help children get the best possible start in life, Home-Start Norfolk supports parents, across the county, to grow in confidence, strengthen their relationships with their children and widen their links with the local community. In doing so, parents are empowered to function effectively and independently in their day to day lives.
Time to spare? Perhaps you could become a Volunteer? Volunteers come from all walks of life. They are recruited for their friendliness, practical approach and understanding, and are matched with families after completing an accredited preparation course. Is this you? To find out more about a course running in your locality:
Call: 01603 977040 or Email [email protected] E: [email protected] M: 07860832549 W: www.homestartnorfolk.org Follow us on Twitter: @homestartnor Facebook: Home-Start Norfolk Instagram: homestartnorfolk The Community Centre, Campingland, Swaffham, Norfolk, PE37 7RB
10. ChildLine App ChildLine have launched an app to provide counselling to young people in need of help directly through their mobile devices. ‘For Me’ is the first app to counsel young people via smartphone. Service includes • 1-2-1 chat with a counsellor • 'Ask Sam' problem pages • Private locker – a personal area where young people can track their mood and thoughts Free download can be obtained from https://www.nspcc.org.uk/what-we-do/news-opinion/childline-launches-new-app/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
11. Baby Buddy Free App Baby Buddy is a free app, available on the App Store and Google Play and our web version. This NHS accredited has been designed in collaboration with parents, academics, doctors, midwives and other organisations.
Baby Buddy is your personal baby expert – a virtual friend who will guide you through your pregnancy and the early stages of your baby’s life.
Crisis Messenger: Within Baby Buddy you can access the Baby Buddy Crisis Messenger – a free 24/7 confidential text support from a trained counsellor when you’re in emotional pain or a crisis.
The trained volunteer will introduce themselves by text, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place.
For more information on functionality, security and clinical safety click here
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
12. Family Information Service Entered May 2019
The Family Information Facebook page is updated regularly with news and information. You can find them on the following link https://www.facebook.com/NorfolkFIS
If you are a Childminder in Norfolk you can join the ‘Childminder Staffroom’ closed group where you can communicate with other childminders, share ideas, ask questions etc. All childminders should’ve been invited to join, but if not please email [email protected]
They can also be found on Twitter at https://twitter.com/fisnorfolk and their freshly launched Pinterest page at www.pinterest.co.uk/NorfolkFIS/
Family Information provide free, confidential and impartial advice and guidance on funded early education and childcare, home learning and related services in Norfolk
13. Family Action Support in Schools Family Action is a charity committed to building stronger families by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable people. We seek to empower people and communities to address their issues and challenges through practical, financial and emotional Help.
We are currently delivering a number of well-regarded services and projects across Norfolk such as • Family Support • Mental Health Support • Parenting Support • Well Family Service • ASD Support We look ford to discussing how Family Action can work in partnership with your school/cluster to meet the needs of your staff, children and their families
For further information contact Clare peak. Family Action Norfolk projects Manager Swaffham Community Hospital Sporle Road Swaffham PE37 7HL M: 07944 609655 [email protected] www.family-action.org.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
14. Guide to Activities and Toys Entered October 2019
Early Intervention Foundation Activities and toys that support caregiver–child interaction in the early years Published 2 Sep 2019 Author Dr Kirsten Asmussen
This guide describes over 80 activities that support children’s development in their understanding of objects, other people, numbers and language
This guide was written as a companion to our major 2018 report, Key competencies in early cognitive development: Things, people, numbers and words, with the primary aim of providing early years practitioners with practical examples of what these activities are, so that they can promote them through their ongoing work with families and children.
The learning that takes place during the first five years of life lays the foundation for all of a child's future learning. The activities listed in this guide are illustrative of the countless ways that children’s early learning is supported through their daily interactions with their parents and others.
Toys and activities are grouped according to the four ‘key competencies’, as described below, and divided into age-groups covering early infancy (birth to six months), later infancy (six to 12 months), toddlerhood (12 to 24 months), and ages 2, 3 and 4.
This resource is not intended as a shopping list or 'how to' guide and should be used alongside existing forms of advice to parents and caregivers, such as through health visiting services or speech, language and communication support. This guide has been provided to Public Health England (PHE), and principles and examples from this document have been incorporated into the Department for Education's Hungry Little Minds campaign. https://www.eif.org.uk/resource/activities-and-toys-that-support-caregiver-child- interaction-in-the-early-years
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
15. BBC Tiny Happy People Entered December 2019
We’ve been busy here at Tiny Happy People HQ – our website is brimming with activities and articles featuring real families and experts, including midwives and health visitors.
Visit Tiny Happy People
Spread the Tiny Happy People love Telling your professional networks about Tiny Happy People can help us reach even more families. If you’re on social media, follow our simple steps: • Download our collection of social media-ready pictures and share them with your friends and followers • Add Tiny Happy People to your bio with a few words like: ‘Proud to support #TinyHappyPeople’. • To share our Tiny Happy People taster videos on your or your organisation’s website, find the embed code here. • Please remember to check our terms before you download the images.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
16. Baby Basics West Norfolk updated July 2019
Baby Basics exists to provide essential equipment, clothing and toiletries free of charge to families who are unable to provide for themselves.
Requests must come from a professional who works alongside the family and not directly from the individual in need. If you identify a family who is in need please follow this process: • Ask them if they would like to receive items from Baby Basics • Identify specifically what items are needed • Email or call your local Baby Basics team to make the referral
You will be asked for the following information: • You: Name, agency and your contact details • Your Client: Name, due date of baby, gender (if known) and items needed • Any other information you think is important for us to know • The team will be able to let you know if the items needed are available and will give you an indication of how long it will take to prepare • You will be notified when the items are ready for collection • Make arrangements with the Baby Basics team about collecting the items. Items must be delivered to the client by the referrer or other professional • Baby Basics is unable to offer a delivery service.
Our aim, where possible, is to have items ready to be collected one month before the baby is due, giving the family time to sort through the items given and feel confident that they have what is needed. It really helps us to have referrals in as early as possible. One of the core items that we put together is a Starter Pack – a Moses basket packed with new-born clothing, bedding, a towel suitable for a new-born, nappies and other toiletries for both mum and baby. Please note that although the Moses baskets themselves are second hand we always replace the mattresses with brand new ones.
Contact Telephone 07708 173567 E-mail [email protected] Website www.facebook.com/BabyBasicsWestNorfolk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
17. Toddler Clothing Bank Updated December 2019 Do you work with families who are sometimes in need of a helping hand?
NCT West Norfolk is a volunteer run branch of the UK’s largest parenting charity (charity number 801395). We support local parents in many ways but one of them is that we coordinate a clothing bank for children aged 3 months to 5 years (approx. - although it's worth asking as we do have some bits for older children too).
We take donations of new and good quality preloved clothing items from local families (also shoes and blankets/cot bedding). We use the donations to make up bundles for each individual case referred to us. We pass the bundles to professionals who work with the families and they, in turn, pass them on to the families in need. The service is free of charge.
Is this a service you could use? Please do get in touch if you have any questions. We currently have lots of stock and would love to see it go to new homes! Please feel free to pass this information on to others within your organisation too if they might also know of babies/children who could benefit from our service.
Requests must come from a professional who works alongside the family and not directly from the individual in need. If you identify a family who is in need please follow this process:
• Ask the family if they would like to receive items from NCT • Identify specifically what items are needed (clothing and shoe size / what season / e.g. they really need wellies/coat/sunhat/cot bedding).
• Email the team to make the referral. The email address is [email protected] • Please give the following information: • You: Name, agency and your contact details. • Your Client: clothing and shoe size of baby/child, gender and any specific items needed. • Any other information you think is important for us to know. • The team will check stock and let you know if the items needed are available and will give you an indication of how long it will take to prepare the items. • You will be notified when the items are ready for collection. • Make arrangements with the team about collecting the items. Items must be delivered to the families by the referrer or other professional, not by our volunteers.
You are welcome to contact us via this email but please don't share our contact details with families as we cannot take self-referrals. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
18. Dispute Resolution Separated Parents Information Programme
The Separated Parents Information Programme (SPIP) is a course designed to help parents/carers become clear about what their children need most from them and learn the fundamental principles of how to manage conflict and difficulties between separated parents – including how to put this into practice.
The Programme encourages parents/carers to take steps for themselves; this may include developing agreements that do not need court intervention. The Programme will give you ideas and signpost ways in which you can get help outside court, and you are expected to make use of these where possible. If this leads to agreed arrangements that are safe and beneficial for children, the court will help with this process. The majority of parents that go on the course find it very helpful.
A SPIP might be appropriate for parents (or other parties) when: • you have difficulty focussing on your children’s needs due to ongoing conflict • you find that your feelings and reactions to the separation are affecting your ability to communicate about your children • you would like communication to improve, perhaps you are thinking about mediation • there are no safeguarding concerns about children or parents
The SPIP course is a CAFCASS designed course and Action for Children have been commissioned to deliver it within the Norfolk area. They receive referrals direct from CAFCASS for parents who are within the court process & have been court ordered to attend but are also able to receive self-referrals from parents direct or from support services working with parents who may benefit from attending a SPIP for a fee of £90 per parent.
For further information contact Hayley Hawes Norfolk SIP Team Lead 07843 344629 or email [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
19. Children effected by Imprisonment
Breaking Barriers A free service to support children of offenders
Do you work with a family where there is a child who would benefit from our support?
Ormiston Families have been funded to provide free, dedicated 1:1 support to children and young people (5-16 years) who are affected by having a close family member in prison. We would like to work with you to identify children and young people who would benefit from the support which our Breaking Barriers service can offer. The children and young people may typically be experiencing:
• Anxiety: limited understanding or false perceptions of prison and prison life, difficulty sleeping, concentrating or socialising. • Changes in behaviour: poor behaviour in school or home, low school attendance, risk of exclusion, bullying. • Social exclusion: loss of friends and family; change of school and community.
By providing a safe space to talk, play and express themselves, we enable them to explore their feelings. We help them to break down some of the barriers that may prevent them from engaging with school or family, and from maintaining positive ties (as appropriate) with their imprisoned family member.
If you know of a child or young person who you think may benefit from Breaking Barriers, please do get in touch: [email protected] Tel: 07787 404 385
We can initially talk through the referral to make sure that Breaking Barriers is the right service for the child before I contact the parent and arrange to meet with the child (usually in school) for a series of weekly 45-minute sessions over 6 - 8 weeks.
I would be very happy to hear from you – either about a particular child, or just to let you know more about the service. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
20. HMP Norwich Family Service
Phoenix Futures Family Service
How can we support you? We can provide advice, information and support to families or loved ones affected by a prisoners’ drug and/or alcohol misuse. We offer a range of 1-2-1 support based around your individual and personal circumstances.
Based in the prison and the visitors centre we offer support and guidance for example- •Understanding your loved ones’ drug and alcohol misuse •Supporting your loved one to recovery •Supporting you through your loved ones’ sentence •Help and support with your own drug and alcohol misuse •Housing issues •Financial issues •Emotional and physical wellbeing of adults and children in your family •Accessing mental health support
We will also signpost to specialist support agencies local to you. Get in touch! •Our service is completely confidential, and you can arrange to meet with our family worker at a time that is convenient for you •You can self-refer via the visitors’ centre, just pick up a referral form •We will be in contact however is best for you; Telephone, Email and face to face.
Tel: 01603 708 666 Email: [email protected]
01603 708 663
21. Parentline
Are you a parent or carer of a child or young person (0-19 years) living in Norfolk?
In addition to our just one number service you can now text our messaging service where you can talk to our practitioners for health-related advice or information 07520 631 590 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
22. Family Line Service
Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.
The free Family Line Service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents and carers through telephone calls, email and text message.
The service aims to: • Provide both immediate and long-term support • Help with practical information and guidance • Provide emotional and listening support • Help with understanding and accessing relevant services and information • Provide regular one-to-one befriending support to parents feeling isolated
How it works A team of trained volunteers with the knowledge and experience of parenting issues support parents and carers via telephone, text and email.
Family Line Service provide a listening ear, answer those parenting questions or help with guidance around more complex issues. They can also provide longer term support through regular sessions with our befrienders and counsellors. All via telephone, text message or email for free.
How to access the service Any parent or carer from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the below details.
Opening times: Monday to Friday 6pm-10pm Saturday and Sunday 10am-1pm
Telephone: 0808 802 6666 Text message: 07537 404 282 Email: [email protected] https://www.family-action.org.uk/what-we-do/children-families/familyline/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
23. Family lives – Confidential Help Line
Family Lives offers a confidential and free* (* Free from landlines and most mobiles) helpline service for families in England and Wales (previously known as Parent line). Please call us on 0808 800 2222 for emotional support, information, advice and guidance on any aspect of parenting and family life. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.
Email support Our lines do get very busy, if you are unable to get through, you may want to email us for support, advice and information. Please email us at [email protected]. We aim to respond within 24 hours, Monday to Friday.
How we help We listen and give you the space to talk, helping you to explore your situation and identify the way forward. Listening means that we let you, the caller, direct the conversation to wherever you want to go. We will take what you say seriously, and not minimise it. We may ask you some questions to help us fully understand your situation and explore your feelings, and help you talk through options or consider specific Organisations, which may be able to help you. We do our best to provide you with as much helpful information and support and encouragement as we can, and then we hope that that puts you, as the expert on your own life, in a good position to make whatever choices are best for you. Core to our Organisations values is to ensure that you will be listened to with empathy, care and respect. We cannot offer legal or medical advice. https://www.familylives.org.uk/how-we-can-help/confidential-helpline/
24. Sexting advice for parents
Sexting is defined as the sending or receiving of nude or seminude images or sexually explicit text messages and can happen when one-person pressures another to send a nude or seminude photo JAMA Pediatrics Patient Page provides some basic advice for parents with links to other websites https://jamanetwork.com/journals/jamapediatrics/fullarticle/2673714
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
25. Smart Phone Safety Entered October 2019
How to Protect Your Children on Their Smartphone by Sandra Henshaw - Last Updated on March 28, 2019, How To Guides
For many parents, the convenience of knowing where their kids are at all times is more than enough to warrant the price of a smartphone. But as with anything else, smartphones come with both their pros and their cons, and when you're talking about kids, the issue gets even trickier.
There is a lot of peace of mind that comes from being able to contact your child wherever they are, and them being able to contact you. Missed buses are no longer a problem. Along with that peace of mind though, comes the niggling worry that every parent is used to having: is my child really safe?
From cyberbullying to inappropriate web content, being able to contact strangers, being able to rack up hefty cell phone bills, all these things come to mind when we start thinking about the dangers of impressionable kids using a mobile. And truth be told, those dangers do exist. There's no avoiding the fact that you do run a risk by giving your child a mobile.
If you really want to be on top of protecting your kid from the potential dangers of smart phone use, then the infographic below is exactly what you've been looking for. Don't know your Snapchat from your Kik? You can bet that your kid does, so maybe it's time that you got with the programme and found out precisely how to protect a modern kid from the dangers of the modern world. https://www.tigermobiles.com/blog/how-to-protect-your-children-on-their-smartphone/
26. Children & Social Media
How to Talk to Your Child about Social Media and the Internet Young Minds guide gives ten tips for talking to your child about their use of social media and the internet. Click to follow the links to the Young Minds Website
• Have conversations from a young age • Lead by example • Ask your child about the apps and websites they use • Set boundaries - but be realistic • Reassure them that they can always talk to you • Talk about personal information • Talk about social media • Talk about gaming • Talk about cyberbullying Act on warning signs Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
27. Mpower service to Women Updated January 2020
Mpower service to women who have had children removed As part of Ormiston Families’ Connect Programme, Mpower offers a service to women who have had at least one child removed from their care and who need additional support in understanding the reasons behind this. Mpower helps by addressing the issues that led to removal, with the aim to reduce the likelihood of it happening again. Often these women do not feel in a position to seek support through other means. We build a trusting, non- judgemental relationship and help women focus on themselves.
The service has just started operating in Kings Lynn and West Norfolk Contact
Jasmine Watts Practitioner
07890 587046
Ormiston Families, Mpower King's Lynn The Discovery Centre, Columbia Way, North Lynn King's Lynn, Norfolk, PE30 2LA www.ormiston.org/Mpower
28. Get Me Out the Four Walls
Get Me Out the Four Walls was created to ensure that no mother, father or carer feels alone and isolated at home after the birth of their children. By creating informal social meets, we aim to give as many people in Norfolk the opportunity to escape their house and meet others which we believe helps prevent the on-set of Maternal Mental Illness such as Post Natal Depression and to help aid stabilisation of mental health and social prescription. We also strive to support as many mothers that become known to us that are struggling with a mental illness by offering 1 to 1 peer support and post-natal depression specific social meets delivered by our friendly non-judgemental ambassadors.” https://www.getmeout.org.uk/
If you would like to contact us for some support, please contact us on [email protected] and we will endeavour to respond in 72 hours.
For any other queries or to volunteer for us please contact [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
29. Grandparents plus
Grandparents Plus Advice Service 0300 123 7015 Open Mon – Fri, 9.30am-3.30pm Advice and Information on everything to do with kinship care, particularly practical support and information on financial support, welfare benefits, employment, housing, education etc.
Someone Like Me Service 0300 123 7015 Call the advice service and ask to be referred to Someone Like Me – or select this option on the answerphone message. A service run by volunteer kinship carers to provide a listening ear and emotional support to kinship carers.
Grandparents Plus Website – www.grandparentsplus.org.uk Full of information and support for new and existing kinship carers, including any updates and changes to policies etc
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
30. Special Guardians Groups Updated December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Additional needs & disability
31. Norfolk SEND Partnership We are an impartial, confidential service offering information, advice and support to children, young people and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where linked to education. For more information on how we can support you visit our website or call 01603 704070 http://www.norfolksendpartnershipiass.org.uk/
32. SEND E-Learning Course Entered June 2019
Improve your knowledge and understanding of SEND
We are pleased to inform you that there is now a new SEND E-Learning course. It has been developed to improve the knowledge and understanding of special educational needs and disability (SEND) and associated responsibilities for parents/carers or professionals working with children and young people with SEND.
The course was co-produced by a small group with representation from Norfolk County Council, the Clinical Commissioning Groups and Family Voice Norfolk.
Norfolk County Council employees should access the course via the Learning Hub website.
Everyone else can access the course on the SEND Local Offer. https://www.norfolk.gov.uk/children-and-families/send-local-offer
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
33. SCOPE Community Engagement
Scope's Community Engagement programme empowers local people to take action and create change in their local communities. The programme is for disabled people aged between 12 and 65, families, parents and unpaid carers of disabled children. The project is funded by People's Health Trust.
How it works Groups of local people meet once a month at an informal gathering where they can meet new people, propose and develop new projects. Each area has a pot of money to spend on local projects developed by local people. The group takes part in decisions about how to allocate money to projects. Examples of local projects which have been funded include: • improving beach access • sleep workshops for parents • disability awareness training for local shops • art workshops • new support groups • shared work space • a signing choir • accessible allotments. You may want to join something that is already happening, volunteer or start something new. Get in touch if you want to find out more or get involved!
Contact your local co-ordinator Sophie Bilham • Phone: 07776 650890 • Email: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
34. Special Care Dental Services Entered June 2019
Special Care Dental Services Special Care Dental Services offers dental treatment on referral for patients with special care needs, such as learning difficulties, where treatment with a general dentist has not been possible. Home visits are provided for those who are housebound and unable to receive domiciliary care from general dental services. Patients are encouraged to obtain dental care through general dental services unless their disability or condition prevents them from being able to attend and receive treatment in a general dental practice setting. https://www.heron.nhs.uk/heron/organisationdetails.aspx?id=19284
35. Supported Internships (Younger People)
A Supported Internship is for young people with SEND (Special educational needs and disabilities) who have an EHCP (Education, Health and Care Plan) to provide support in the workplace, enabling them to move into employment. A Job Coach will match the skills of the young person with appropriate job roles, negotiate with employers and attend in the workplace, supporting the young person to carry out their work.
Off job training is also provided such as English, Maths and personal development skills. An internship can last for a year and the intended outcome is the offer of a job with the employer. Norfolk County Council has funded Job Coach training for 28 staff across a range of organisations including FE and private training providers, day services, schools and voluntary groups.
For further information please contact [email protected]
Or see https://www.norfolk.gov.uk/children-and-families/send-local-offer/education-and-training- 0-25/post-16/internships-and-supported-internships
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
36. Volunteering Match and Mentor Project
Match and Mentor, based in West and South Norfolk, offers opportunities for individuals with learning disabilities and/or additional support needs, in the following:
o To enable individuals to choose what they would like to be involved in o To enable individuals to access community activities. o To enable individuals to acquire new skills and access training that will support them to achieve independence. o To enable individuals to access both mainstream and personalised activities – including volunteering, training, work experience and social activities.
All our support will be based on a person-centred assessment and support plan which will achieve the objectives chosen by each individual.
Each individual can choose to access as much (within reason) or as little of the service as they choose each week and we can be flexible in the way the service is accessed so that each individual can vary their programme of support to meet their changing needs.
For any enquiries please contact Helen Cooper on 01366 385839 or at [email protected]
37. Help to Learn about banks Help young people learn about money and banking It is essential TO LEARN GOOD MONEY SKILLS EARLY IN LIFE. Even if you don’t want to be an accountant or a finance manager, you are likely to need to learn how to look after your own money
NCC have recently added lots of new videos about bank accounts and money skills to help make these subjects more accessible for children and young people with special educational needs and disabilities
Bank accounts Money Skills
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
38. Family Action ASD/ADHD Support Entered June 2019
Family Action is a national charity which is working in partnership with local health services to provide support to the families of children awaiting assessment for, or recently diagnosed with, ASD or ADHD. What can we offer? • We run Positive Behaviour Strategies courses to help families understand and manage their child’s challenging behaviour. • A Family Support Worker can meet you to discuss the key areas where you need support or perhaps you would prefer a weekly telephone call to chat about the week’s challenges and successes. • With your consent, we can speak to your child’s school on your behalf or accompany you to meetings with the school. • We can signpost you to other services locally or provide further information on common issues such as sleep problems, sensory issues or speech and language difficulties. For more information please contact Susan or Mary on 01760 720302 or email [email protected]
39. Positive Behaviours Support course
The Positive Behaviour Support Course (PBS) Is a 3-week course (2hrs a week) for parents or carers of a child they believe may have ASD or ADHD, or who is on the waiting list for assessment of ADHD or ASD.
Developed by Stephanie Summers and Melanie Bruce from NCH&C, the PBS course looks at the child’s behaviour as communication. Families have the opportunity to discuss their own situation, as well as meeting other people in similar situations. The aim is to help identify possible internal and external triggers for behaviour, and from there, consider strategies to support the child to manage this. By the end of the three weeks, parents will have completed the PBS plan, which a personal plan is built upon the child’s individual needs. This can be used to support the child’s behaviour at school, with grandparents and in other settings.
To book your places or for further information, please contact: Family Action 01760 720302 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
40. ADHD Norfolk
ADHD Norfolk recognises ADHD/ADD as a complex but easily treatable condition, which can have a profound effect on individuals, families, schools and society. They aim to raise awareness and reduce the stigma surrounding ADHD, whilst providing support and advice for anyone affected by ADHD/ADD in Norfolk.
ADHD Norfolk works with individuals, families, schools and other organisations to improve the lives of those with ADHD/ADD. They work to promote emotional wellbeing, educational attainment and maximise life prospects through increasing the understanding of ADHD/ADD. Services include Adult Coaching, ADHD specific Parenting Programme, Bespoke ADHD Staff Training and the popular Ofqual regulated ADHD in Education Level 3 Qualification.
Email: [email protected] Phone Number: 01263 734 808 (Please note this telephone line gets very busy at times. If there is no-one available to take your call, please leave a message and one of the team will call you back).
ADHD Norfolk Wellbeing Clinic Suite 5 Clarence House Clarence Road Norwich Norfolk NR1 1HH
41. ADHD Norfolk King’s Lynn Hub Entered October 2019 Our King’s Lynn Hub started April 2019! We are really excited to be in King’s Lynn! Our monthly drop in sessions are free to come to and are for anyone affected by ADHD – and we mean anyone! Our team are on hand, ready to listen and signpost you in the right direction. There is plenty of information to take away too and meet others in a similar situation. Children are always welcome too!
Kings Lynn Drop-in Hub West Norfolk Deaf Association Railway Road King’s Lynn PE30 1NF
Monthly drop-in sessions to support you and others like you
Second Tuesday of the Month 6pm-8pm. Please e-mail to confirm time and venue [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
42. Living Well with Autism
Living Well with Autism is an online resource that provides parents and caregivers with ideas, and free or inexpensive resources for living well with autism.
Here, you will find social stories, visual helpers, tips, and recommended resources. http://livingwellwithautism.com/welcome
Social Stories - Personal Safety These social stories are designed to be enlarged on a copier and made into booklets, with one image per page. Feel free to customize them for your own child's needs http://livingwellwithautism.com/how_to_use_social_stories/social_stories_- _personal_safety
43. Hospital Passport for Autism Entered June 2019
‘My Hospital Passport’ is a resource for people with autism who might need hospital treatment. The passport is designed to help autistic people to communicate their needs to doctors, nurses and other healthcare professionals. It was developed in collaboration with The National Autistic Society and updated following comments by autistic people and professionals about how they were using it or wanted to use it.
Before making your passport, please read our guidance to assist in completing and using it.
Please either complete the passport online and print it or print it out and complete in writing.
Once you have completed the passport, you should either: staple the pages together to form a booklet; or keep them in a clear plastic folder.
You might find it useful to make a spare copy for your own records.
When admitted to hospital for treatment overnight or for a long stay, you should: •give the passport to the doctor or nurse responsible for your care •ask them to make sure the passport is kept with the patient notes at the end of your bed.
The passport is endorsed by the Department of Health and promoted by NHS England. It is one of the projects referenced in the adult autism strategy, Think Autism. https://www.autism.org.uk/hospital-passport Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
44. Autism Video Clip
Rural Media are a Hereford-based production company and charity producing award-winning films and digital arts projects. Founded over 25 years ago by CEO Nic Millington tell stories from unheard voices and nurturing creative talent.
Rural Media Charity works with communities, schools, groups and individuals to create issue- driven films, heritage and digital arts projects that raise awareness, influence change and celebrate rural life.
Working with the ASD community, family and carers; through creative workshops and working alongside film professionals, members helped plan, produce and make a short film. The finished film will be promoted via a social media campaign throughout National Autism Awareness week and through promotion by the National Autism Society https://www.ruralmedia.co.uk/charity/projects/action-autism
45. Autistic Society West Norfolk Branch
Here at NAS West Norfolk we are all volunteers, and the branch is entirely self-funded. The committee are all parents or carers of someone with autism or are on the autistic spectrum themselves.
We fundraise for a range of autism specific activities, including: • soft play sessions, both for children • bush craft and adults • music groups • swimming sessions • support groups • trampolining • workshops
We have also been involved in lobbying the government for services. Becoming a member of NAS West Norfolk is easy and FREE! Just email in to the branch requesting to join. Membership is open to anyone caring for someone with a diagnosis of autism, or on the waiting list for assessment for autism. If you are an adult on the autistic spectrum yourself, you are also very welcome. Members can benefit from our autism friendly activities, as well as access our branch library and join in at our allotment. The coffee mornings are open to members and non-members alike, so do come and join us! mailto:[email protected] https://www.facebook.com/naswestnorfolk/?ref=aymt_homepage_panel
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
46. ASD Helping Hands Update Entered November 2019
Support all service users affected by an Autistic Spectrum Disorder regardless of age or stage of life and across the spectrum, this includes those with ADHD, PDA and co-morbidity conditions such as depression and anxiety.
The Family Support team of Advisor/Advocates offer a bespoke package of support based on your family's needs. This could range from benefit advice, educational issues to support and advice around behavioural issues.
This support is delivered either over the phone/email. • Advice around form filling and completion • Visuals and advice on their implementation • Drafting Letters to different professionals and organisations • ASD Specific Counseling • Training for Parents/Professionals • ASD Helping Hands cater the service to you and your families individual needs
The Family Support Team will also support and recognise young carers, siblings, and the family.
They are able to carry out questionnaires on Demand Avoidance, School Refusal and Sensory Profile. Please discuss this with your Family Support Officer.
They accept referrals from any source including self-referrals. If you would like to get in touch with our family support team, please complete the referral form. https://www.asdhelpinghands.org.uk/referrals-form
Home visits are only available after an initial phone/email or clinic appointment and subject to the family meeting the criteria for a home visit. For the criteria please see the family support policy this can be found here: https://www.asdhelpinghands.org.uk/governance-and-reports
Just Diagnosed? is a 4-week parent/carers workshop designed for those whose children have just been diagnosed or are awaiting assessment for Autism Spectrum Disorders.
E-learning Courses The chargeable short courses are designed to take around 30 - 45 minutes to complete. Giving you concise bitesize information that you can put into practice. All the short courses come with an E-Certificate once completed and can be used on all mobile devices.
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Longer courses give a more in-depth look into the subject. You will receive a certificate of completion and will need access to a desktop to complete the longer course.
For more information contact [email protected] or call 01362 288110 or see https://www.asdhelpinghands.org.uk/
Social Media platforms ASD Helping Hands Main Page facebook.com/ASDHelpingHands ASD Helping Hands Groupfacebook.com/groups/714706161877172 Thetford Family Group facebook.com/groups/1326283407478812/?ref=group_browse_new ASD Helping Hands Norwich Family Group facebook.com/groups/1936339433361003 ASD Helping Hands Norwich Youth Groupfacebook.com/groups/ASDNorwichYouthGroup twitter.com/ASDHelpingHands
47. Girls on the Spectrum Entered June 2019
New E-Learning Course Girls on the Spectrum Why is it that we know a lot about the presentation of autism in boys, yet comparatively little about these conditions in girls? Although girls presenting with autism were noted by Kanner as far back as the 1940s, past research on autism has mostly focused on boys. Kopp (2010) has attributed this situation to the prevalence of developmental disorders in males coupled with a much higher rate of clinical referral in males.
This course aims to answer some of these questions while looking at sex and sexuality, Mental Health Issues and what lies in Adulthood for Girls on the Spectrum.
You will need access to a desktop or laptop to complete this course. Cost £12.99 https://www.asdhelpinghands.org.uk/product-page/e-learning-girls-on-the- spectrum?utm_campaign=6d311d8f-bd6a-4422-8ead-7e72632d8a2f&utm_source=so
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
48. E-Learning Understanding Autism Entered May 2019
Autism is now thought to affect around 700,000 people in the UK that's more than 1 in 100 of the population. However, experts think this may be higher due to misdiagnosis and those who have the condition but do not obtain a formal diagnosis.
This course explores the basis of understanding Autism, what difficulties there could be for someone on the Autism Spectrum, understanding behaviour and heightened emotional states as well as the senses, before finishing off looking at a framework you can use to support someone on the spectrum. This course concludes with an assessment to check your understanding of the subjects looked at during the course and is required to obtain your certificate of completion.
You will need access to a desktop or laptop to complete this course Cost £12.99 https://www.asdhelpinghands.org.uk/e-learning?utm_campaign=36b8ceb0-de7c-4ab0- 886d-36d2d3cb1437&utm_source=so
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
49. Annual Health Checks People with learning disabilities often have poorer physical and mental health than other people. This doesn't need to be the case. The Annual Health Check scheme is for adults and young people aged 14 or above with learning disabilities who need more health support and may otherwise have health conditions that go undetected.
Who will get an Annual Health Check? People aged 14 and over who have been assessed as having moderate, severe or profound learning disabilities, or people with a mild learning disability who have other complex health needs, are entitled to a free annual health check.
How do you get an Annual Health Check? Adults and young people aged 14 or above with learning disabilities who are known to their local authority social services and registered with a GP who knows their medical history, should be invited by their GP practice to come for an Annual Health Check.
What happens at an Annual Health Check? The Annual Health Check lets the person with learning disabilities go to their GP practice and have aspects of their health checked. It also allows them to talk about anything that's worrying them. During the health check, the GP or practice nurse will carry out the following for the patient:
• a general physical examination, including checking their weight, heart rate, blood pressure and taking blood and urine samples • assessing the patient's behaviour, including asking questions about their lifestyle, and mental health • a check for epilepsy • a check on any prescribed medicines the patient is currently taking • a check on whether any chronic illnesses, such as asthma or diabetes, are being well managed • a review of any arrangements with other health professionals, such as physiotherapists or speech therapists
Is it compulsory to have an Annual Health Check? No. All parts of the health check are voluntary. Anyone who's having the health check, or their carer, can ask the GP or practice nurse for more information about the process. The patient can then give their consent before any tests or procedures are carried out.”
For further details please visit: https://www.nhs.uk/conditions/learning-disabilities/annual- health-checks/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
50. Disabled Students Allowance
If you have a disability or specific learning difficulty and are studying in higher education, you may be eligible for Disabled Students' Allowances (DSAs). These allowances cover extra disability-related costs or expenses you have while studying which are over and above those provided as reasonable adjustments by the college or university. There are four allowances to cover different areas of need. • Specialist equipment allowance • Non-medical helper’s allowance • General and other expenditure allowance • Travel costs. DSAs are not paid in set amounts because they depend on what you need. Payments cover the cost of specific items of equipment, specific support worker costs, and so on. Apart from travel, there are maximum amounts for each allowance. DSAs are not intended to pay for disability-related costs that you would have whether you were a student or not, such as personal care support or study costs that every student might have.
More information on Disability Rights UK Website https://www.disabilityrightsuk.org/applying-disabled-students%E2%80%99-allowances-dsas
51. Funding Guide for Students 16-25 with SEND
Funding of students 16-25 with SEND - A Quick Guide Council for Disabled Children
The Preparing for Adulthood programme have produced a new guide on funding for students aged 16-25 with SEND. The system can be complex and difficult to navigate, and this guide answers key questions, giving links to further information and tools. The Education, Skills and Funding agency and Local Authorities supply different types of funding for young people with SEND, such as the high needs funding. The guide provides background and detailed information about the types of funding available for students. https://councilfordisabledchildren.org.uk/transition-information- network/resources/funding-students-16-25-send-quick-guide
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
52. Build Charity
BUILD is a Norfolk based independent registered charity providing social, leisure and learning opportunities to people with sensory, physical or learning disabilities. Established in Norwich 1967, The BUILD Charity provides a wide range of community based activities across Norfolk, with opportunities to take part in social clubs, gardening, outdoor and cultural activities as well as skills learning workshops. BUILD does not provide medical or personal care but welcomes people who want to use its services to bring that care with them. At BUILD we aim to treat people like people, value their involvement and contribution, and offer them the opportunities in life that most of us normally take for granted. Information on all our services is available by calling 01603 618029 or emailing [email protected]
Build runs regular Fuse Parties in Kings Lynn and Ten Pin Bowling in Dereham for times dates and venues please check the Activity Programme http://www.buildcharity.co.uk/opportunities
53. New Local Offer Section The new Local Offer for children and young people launched at this year’s Family Voice Norfolk Conference. Many different groups of children and young people in Norfolk contributed their ideas about what information they wanted and how they wanted to access it.
The result is an easy-to-navigate, colourful and accessible section for children and young people aged between 10 and 25 years which we hope will support them to: • think about their goals • prepare them to share their views, wishes and aspirations • help them to make informed choices about their future. Please explore and share it with your children and young people. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
54. Mencap Learning Disability Helpline
The Learning Disability Helpline is our free help and advice line. Our advisors can offer you advice and information about learning disability and help you find the right support and services in your area.
Our advisors are available from 9am to 5pm, Monday to Friday.
You can get in touch by: •phoning 0808 808 1111 •emailing [email protected].
Alternatively, please let us know your query by completing this online form and we'll get back to you as soon as we can.
Who can access the Learning Disability Helpline? Anyone can contact the Learning Disability Helpline about anything to do with learning disability. We provide information and advice for people with a learning disability, families and carers. The Learning Disability Helpline also provides information and advice to anyone wanting to know about learning disability issues and services. https://www.mencap.org.uk/advice-and-support/learning-disability-helpline
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
55. Mencap Gateway Home What We Do Gateway Befrienders Beach Hut Help & Support Volunteering & Donations Contact Us
For Adults 18+. Our Senior Gateway Club meets in King's Lynn on alternate Monday evenings from 7.00 to 9.00.The club is a popular meeting place to socialise with friends, to take part in organised activities, to have fun or to just relax in a warm friendly environment! It is run by a committee of members and volunteers who help to choose the activities to be included in the programmes which are produced every year.
For Young People 4 to 18 Our Junior Gateway club meets every Monday evening during term time. It offers a wide range of activities to youngsters aged 4 upwards including crafts, games, bingo and trips to the beach, ten pin bowling and to the pantomime. The club is run by a team of enthusiastic volunteers working under an experienced leader.
Contact us on 01553 776154 or email [email protected] for more information or to get an application form.
56. Down’s Syndrome Association
Down’s syndrome association – easy read leaflets Please use the below link to look at lots of easy read information covering a wide range of topics from health to things to do. https://www.downs-syndrome.org.uk/for-people-with-downs-syndrome/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
57. Dragon New Members Entered August 2019
The Dragon Crew needs new members If you are a young person with a dis ability aged 11-25years and think you might be interested in joining a group which
• Helps people to access and be involved in their community services • Takes part in big decisions which affect the services people use# • Is a voice for people with disabilities • Reviews leisure venues clubs and other facilities • Helps people make friends and have fun • Makes real change happen • Contact Sarah Harrison DRAGON project lead 01603 627662 07795576983 [email protected]
58. Personalised Travel Payments The Personalised Travel Payment (PTP) is a new scheme for SEND Transport that is being trialled for 12 months.
A PTP is a sum of money that the local authority (NCC) offers to parents/carers with a child or young person who has Special Educational Needs or Disabilities (SEND) to enable them to make their own arrangements to take their child/young person to and from school. This is an alternative to other Local Authority provided transport such as a taxi or a minibus. A PTP is for a child or young person with or without an Education, Health and Care plan (EHCP) attending their nearest appropriate special school or other specialist provision, who needs specialist transport. They must meet the general criteria within the home to school transport policy regarding age and distance, which would qualify them for free home to school transport
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
59. Independent Travel Training Entered October 2019
Independent Travel Training gives young people with Special Educational Needs the skills and confidence to make the home-to-school journey independently on public transport. What are the benefits? • Increased confidence and independence • Decreased reliance on specialist transport and parents/carers • Improved contribution at school • More opportunities to go out with friends and join clubs • More opportunities to go to college or find a job Taken together, these can make a real difference to young people's lives.
The programme takes approximately 8 weeks, but this is dependent on the young person and their individual needs. Each young person has a Travel Trainer, who completes 4 modules of training with them: • Learning the journey and foundation travel skills • Personal safety and problem solving • Journey practice and learning alternative routes • Building confidence and becoming independent Over time and when they are ready, the young person will complete more of the journey on their own until they are travelling safely and independently. We continue to support every young person after they’re travelling independently. We have two further support sessions after 3 and 9 months to check in and ensure the young person is still travelling safely For questions relating to our Norfolk programme, please contact: Karl Chapman Independent Travel Training Manager, Norfolk [email protected] or see website http://www.hctgroup.org/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
60. Mobility Aids Service Entered July 2019
British Red Cross Mobility Aids Service in Norfolk; - A short term loan service of mobility and independent living aids
The initial loan period is for 8 weeks but this can be extended if necessary. The service is donation led so we ask service users to make a donation. We will also invite you to Gift aid your donation if you are able
Services include: • child, adult and heavy-duty wheelchairs • wheelchair accessories • commodes and toilet aids • bathing aids • walking aids
Monday10am - 4pm Tuesday10am - 4pm Wednesday10am - 4pm Thursday10am - 4pm Friday10am - 4pm
Nelson House, Bergen Way, North Lynn Industrial Estate, King's Lynn, PE30 2DE 01553 766969
E-mail [email protected] Website www.redcross.org.uk/get-help/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
61. Independent Living Skills Free Courses for people 19+ with Learning disabilities
Available at various locations countywide
Enhancement Programme A personal development programme offering the following choices: Get Fit/Healthy Get Independent in your Everyday Life Get Creative Get Moneywise Get Volunteering Get Confident Get Cooking Get Online
We also offer Keep Fit with Gentle Exercise These FREE 2.5hour sessions will run for 10 weeks. Morning sessions run from: 10 to 12:30 Afternoon sessions run from: 1:00 to 3:30
All the above programmes are available countywide. Email: [email protected] or call: 01603 306530 for more information
62. New Speech & Language web pages
The local offer team have recently worked with East Coast Community Healthcare and Family Voice Norfolk to improve the information about speech and language on the Local Offer.
The new and improved webpages provide information to support parent carers who are concerned that their child may have speech, language and communication needs (SLCN).
• Children's speech language and communication needs • Children's speech language and communication support • Speech and language resources • Children's speech and language therapy service • Speech and language therapist • Independent speech and language therapy
From April, with the launch of a new directory, we will be moving towards having all provision and services that are part of the Norfolk local offer in the directory.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
63. West norfolk Disability Information Service Entered December 2019
Why are you not receiving the right benefits? Need any information o equipment, accessible holidays etc? Do you want advice on access? Is it support you need at work or at school? School or firm could do with some awareness training?
Contact us at 14 Tuesday Market place Kings Lynn PE30 1JN
Drop in for friendly advice. Ramped access at front or level at rear. Please ring the bell if you need assistance Opening hours : Monday – Thursday 9:30am - 5:00pm
Tel/ Fax 01553 782558 (answerphone) E mail [email protected] Website www.wndis.org.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Carers
64. West Norfolk Carers Entered October 2019
We help give unpaid carers of all ages, relief from their overwhelming feelings of loneliness, responsibility and helplessness by providing professional support and advice to help overcome the emotional, financial and physical challenges presented by their caring role.
Carers Groups in Kings Lynn and Hunstanton Regular meetings for guidance, advice or just a listening ear For any further information please contact 01553 768155 or by email [email protected]
Drop-ins at the Queen Elizabeth Hospital and Many GP Surgeries We can offer you information, advice, practical and emotional support or just a listening ear To find out when the next available Drop In Session is please click here.
Transforming Lives Transforming Lives is a lottery funded project to support young adult carers under 35 throughout West Norfolk. The service can also help you design your own personal plan to improve your health and wellbeing,
Young Carers You can get support and a break from your caring role. Join our Young Carers group for regular meetings and fun activities. We run three groups at West Norfolk Carers. Group One: aged 7 – 11. Meet on the first Wednesday of the month from 5.30pm – 7.30pm Group Two: aged 11 – 14. Meet on the second Wednesday of the month from 6pm – 8pm Group Three: aged 14 - 18. Meet on the third Wednesday of the month from 6pm – 8pm Heacham Young Carers: aged 7 - 18. Meet on the last Tuesday of the month from 5:30pm - 7:30pm Linking Together (Young Carers affected by family members substance abuse): aged 7 - 18. Meet on the second Saturday of the month 10am - 12pm. Click here to download our Young Carer Referral form.
For any further information please contact 01553 768155 or by email [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
65. New Service for Young Carers Updated December 2019
Norfolk County Council has commissioned a new information and support service for the county’s young carers and their families. This service will support and complement Early Help Family Focus and Social Work Teams with young carer needs assessments and whole family practice. The new young carers and families service includes:
Get in touch Carers Matter Advice Line Freephone 0800 083 1148 Call our Advice Line for free, confidential and independent, advice and guidance about issues affecting young carers, their families and professionals who work with them. It is free to call our Advice Line from both landline and mobile telephones or you can chat online to an advisor via our website. The Advice Line is open Monday to Friday 8am-8pm Saturday 4pm-8pm Sunday 8am-12 noon www.carersmatternorfolk.org.uk
You can choose how and when you would like us to contact you; by phone to your landline or mobile, through LiveChat, by email or maybe you simply want us to pop some information in the post. [email protected] Text Only – 07537417850
1:1 Support Our friendly and knowledgeable team can visit your family in your home or a place of your choice to discuss your situation and offer personalised support
Mentoring for Young Carers Our experienced Young Carers Support Workers and Youth Workers can work with young carers at home, school or in a group setting, as part of a 3-6-month targeted support programme
Education and Training We have brought together a wealth of learning & training resources & information in our easy-to-navigate eLearning Portal. From short YouTube clips and podcasts through to more advanced on-line courses, there is something for every family member to help care with confidence and look after their own wellbeing. https://carersmatternorfolk.org.uk/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
66. Young Carers Family Breaks Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
67. Young Carers Personal Development Fund Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
68. Carers Gaywood Group Carers Matter Norfolk have started a new group for carers who are 16 years old and over
The group will meet on the first Tuesday of every month at Gaywood library 1pm-3pm, carers only.
For more information please contact Joyce Haynes Carers Matter Norfolk | Carer Connector – West Norfolk M: 07384257422 T: 08000831148 E: [email protected] W: www.carersmatternorfolk.org.uk Twitter: @CarersMatterNfk Facebook: facebook.com/CarersMatterNorfolk
69. Swaffham Wellbeing Group Are you a carer? Feeling lonely or isolated? Want to make friends? Come and join us at the Wellbeing Group every Tuesday from 10.30-12.45 at Swaffham Community Centre.
We gather and meet for coffee from 10.30, the talk or activity is from 11-12.30 and we draw the weekly raffle at 12.15.
You can purchase lunch from the Iceni Community Café for those who want to stay. To obtain details about any of our projects and services, please telephone 01760 720302 or 725801. Otherwise, please drop into Swaffham Community Centre, Monday to Friday during business hours mailto:[email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
70. Adult Services Care leaflet Care and support in Norfolk Many people can stay independent with little or no support from health and social care services, other people have a range of care and support needs and may need some help. We are working with voluntary organisations in Norfolk to help you to: • Get the information and advice you need to plan for your current and future care needs • Remain as independent as possible and stay in your own home • Get the care and support services you need • Carry on caring and look after your own wellbeing if you’re a carer How to contact us There are a number of ways you can contact us to find out more about the support that’s on offer. If you have an urgent need for support you can contact us at any time of the day or night. Telephone: 0344 800 8020 Minicom: 0344 800 8011 Fax: 0344 800 8012 Email: [email protected] Web: www.norfolk.gov.uk A copy of the new leaflet can be downloaded here: https://www.norfolk.gov.uk/care-support-and-health/looking-after-someone/carers- assessment
71. Guide to Care and Support for Adults
Your guide to care and support for adults
A new 2019/20 edition of “your guide to care and support for adults” has been published and copies are currently being distributed throughout Norfolk.
It contains lots of useful information to enable people to stay independent in their own homes for as long as possible.
You can read the new version online: www.norfolk.gov.uk/careservices if anyone would like to order bulk copies, please contact [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
72. Carers Emergency Card Entered December 2019 Carer's emergency card If you are caring for someone over the age of 18, it is important that you get a carer’s emergency card. This will ensure that that person will be safe if you are caught up in an emergency.
How to get a card Create your carer’s emergency plan online. This is a set of information that includes: • Details about the person you care for • The things you do to help them • Names of emergency contacts If you are unable to fill in this online form, telephone us on 0344 800 8020 (textphone 0344 800 8011). You will be sent a carer’s emergency card, which you should carry with you at all times. The card clearly states that you are a carer and that someone is relying on you to keep them safe and well. It also has your Emergency Plan number on it and the emergency helpline number 0344 800 8020.
What happens in an emergency? You, or someone on your behalf, should ring the emergency helpline number 0344 800 8020 and give the number of your Emergency Plan. Your named emergency contacts will be contacted by the emergency helpline service. Your named emergency contacts can then help the person you care for. The service will help even if the named contacts cannot be reached, or you do not have any people who can help nearby. Care workers will provide an initial response, to allow enough time to plan what will need to happen next. What is an emergency? Examples include: • You (or someone close to you) are taken ill or have had an emergency • You have had an accident, or your car has broken down The emergency services know what to do if they see your carer’s emergency card.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
73. Millennium Trust for Carers Updated January 2020
Grants for Carers
The Norfolk Millennium Trust for Carers aims to offer unpaid carers a better quality of life by giving small grants (up to £250) for practical items like washing machines and laptops, power packs for wheelchairs and short breaks. Every year the Trust helps hundreds of carers across the county, young and old alike, from pensioners looking after a disabled spouse to children juggling schoolwork and the needs of a poorly parent.
The Trust was born out of the We Care Appeal, launched through the Eastern Daily Press, in October 1998 after research identified the huge number of unpaid carers and the need to help them. The appeal’s aim was simple – to establish an enduring charitable trust giving financial and practical help to unpaid carers in their crucial and often undervalued roles. In 2017 Norfolk Community Foundation was appointed to undertake the management and administration of the Norfolk Millennium Trust for Carers.
For more information about how a grant might help an unpaid carer living in Norfolk, please contact the grants team at Norfolk Community Foundation.
Tel: 01603 623958 Email: [email protected] www.norfolkfoundation.com
Norfolk Community Foundation Registered Charity Number 1110817
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
74. Therapy Aid for Unpaid Carers
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
75. Carer Grants Carers Trust currently has a grant fund open for individual adult carers, aged 16+.
Carers can apply for grants of up to £300 for items or activities that will benefit them in their caring role, for example for
•Breaks for carers, with or without the person they care for. •Items for the home including cookers, fridges, beds and washing machines. •Driving lessons and other travel costs relating to caring roles. •Courses and materials to develop carers' skills and personal development. •Home repairs. •Short-term or time limited replacement care.
To apply contact your local carer services so they can advise you. They will need to complete a supporting statement for you on the application form. Carers Matter Norfolk are able to act as a referrer. https://carers.org/article/grants-available-carers-trust
76. Carers E-Learning Portal CarersMatterNorfolk launched the UK’s first dedicated comprehensive eLearning Portal for unpaid carers. Unpaid carers are part of the extended workforce in health and social care but often don’t receive any training and support to help you care with confidence.
The e-Learning Portal is a fantastic way of finding our information relating to specific needs or subjects of interest.
It provides support for all ages: Adult Carers, Young Carers, Parent Carers and Family Members. Covering a range of subjects, from Lifelong Skills and Healthy Living, through to Transitions, Safe Moving & Positioning, Dementia Care and Substance Misuse. There is a mix of formal e-learning modules, instructional YouTube videos and other resources.
The feedback and response has been very positive, from carers and professionals. We are very proud of our eLearning Portal and want to develop it further with your help. If you have any questions or suggestions about the Carers Matter eLearning Portal, please contact the team at [email protected]
We've also created a 30 second tutorial to show how it works. You can watch the video by clicking the image above or go straight to the e-Learning portal by clicking here Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
77. Free Training for Carers Groups Entered July 2019
Carers Matter Norfolk provides an Education and Training offer FREE to carers groups. (we consider a carers group to be where 50% of the members / attendees are unpaid carers)
The offer means that you can request a session on any topic you believe is relevant to your group. As a guide, listed below are sessions that have been popular in the past:
Navigating the Health and Social Care System - a brief look at how the NHS and social care systems work locally. This session always includes a Q&A session which carers find very useful. Increasing Wellbeing for Carers - this session focusses on how carers can look after their own physical, mental and emotional health, using low-key, practical strategies Relaxation and Visualisation - a gentle session where carers are invited to relax and enjoy a soothing visualisation with music Everyday First Aid - delivered by British Red Cross, this 2-hour session covers some key skills, enabling people to feel confident should First Aid be required.
Other sessions might include: • Safe positioning and handling - helping carers to feel confident that they can keep themselves and the person they care for safe if there has been a fall • Understanding your emotions - learning how to recognise and manage difficult emotions like anger or guilt. • Complaints procedures - how to make a complaint through the NHS or social care
You are also welcome to make any suggestion you would like for a session that would be useful to your group. Please get in touch if you would like to arrange any sessions.
Sarah Steele Carers Matter Norfolk | Education & Training Officer T: 01603 629211 M: 07872 990898 E: [email protected] W: www.carersmatternorfolk.org.uk Twitter: @CarersMatterNfk Facebook: facebook.com/CarersMatterNorfolk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
78. Carers Matter Handbook Updated December 2019
08800 083 1148
Carers Matter Norfolk is very pleased to announce the release of the new handbook for 2019-2020.
Within this handbook you will be able to find resources which can direct you to the most appropriate support available. It has been designed with carers needs at the forefront and heart.
No matter what your needs are we have endeavored to cover areas which can provide help in all the different aspects of caring. Our sections focus on subjects such as practical help with caring, wellbeing and financial support. In addition, we have a section dedicated to young carers which includes advice and guidance tailored to young carer needs.
Moreover, we have aimed to include as many useful contacts as possible, so you will be able to find the organisations and support which best suit your needs and situation.
Our handbook does not replace human advice and support, but it can give more information about caring and the help which is available to you. It is available in both digital format and hard copy. If you wish to receive a physical copy of our handbook then please fill out the form https://carersmatternorfolk.org.uk/information-advice/support-carers/carers-matter- norfolk-handbook/
Or download a copy https://carersmatternorfolk.org.uk/wp-content/uploads/2019/10/CarersMatterNorfolk- Handbook-2019-2020-LR.pdf
79. Carers Matter Norfolk e-Newsletter Carers Matter Norfolk have launched a regular e-newsletter covering news, stories & Information; in the spot light; connections to the advice line with live ‘chat’; the e-learning portal, groups activities & events both locally and across Norfolk and much more To subscribe please go to https://carersmatternorfolk.org.uk/ and scroll down the page or contact [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
80. Carers Matter Norfolk
Carers Matter Norfolk is the new carer’s service for the county of Norfolk which started in October. The service will provide 1:1 support, carers groups (they are hoping to use libraries) and an on-line pod to provide advice. They are intending to build a network of volunteers to offering continuing support. Referral by Freephone number 0800 0831148 or via website www.CarersMatterNorfolk.org.uk
For more information contact Joyce Haynes (07384 257422) [email protected] and Jan Crump (07384 257757) [email protected]
Carers Support Groups Carers Matters Norfolk Website has a comprehensive listing of support groups in the region covering all age groups and a range of special concerns including:-arthritis, Alzheimer’s bipolar, dementia, MS, male only as well as general carers groups. Area covered from Hunstanton through Kings Lynn a to Downham Market and across to Swaffham https://carersmatternorfolk.org.uk/groups/west-norfolk-groups/
Thetford and Dereham are listed under south Norfolk Groups https://carersmatternorfolk.org.uk/groups/south-norfolk-groups/
Locality Networks ‘The Locality Network meetings are for carers and people working with carers to come together and share information about services and support for carers. To identify what works well, what could be improved and any gaps in services. (Carers can attend all meetings or drop in and out as suits their circumstances) Contact: Louise Goold, Networks Facilitator, [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Health and Wellbeing
81. New Link Service from Point 1
Working together to improve children and young people's mental health
Could you be a Mental Health Champion? Are you a frontline professional working with children and young people?
Would you like to feel more confident in responding to their emotional wellbeing and mental health needs?
Would you like to know more about the specialist support services available to them in Norfolk and Waveney?
If so, be part of the new Link Service from Point 1 and be trained to become a Mental Health Champion. We are currently developing and training a network of Mental Health Champions who will share their new knowledge amongst their colleagues of the mental health issues affecting children and young people and the types of support available. For more information about this role and whether you are eligible to apply, download the Mental Health Champion Role Specification.
Mental Health Champion Foundation Training
If you would like to be a Mental Health Champion you will need to attend our free 2-day foundation Training. We will run a number of these Foundation sessions across Norfolk & Waveney, starting in April 2018. These initial sessions form part of the Link Service's rolling programme of free training events and consultations which will include specialist topics such as self-harm, attachment, anxiety and working with families.
Further details of training events with dates and locations will follow in due course.
Referrals to Point 1 Please note that the Link Service cannot offer support for specific referrals into the Point 1 service. If you have any queries regarding referrals, either current or pending, please contact SPOC on 0800 977 4077 or email Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
82. New 1:1 Service for 13-19-year olds Entered August 2019
One-to-One Coaching Sessions for Positive Health and Wellbeing for 13-19-year olds
What is it? • The Matthew Project is offering a new service funded by West Norfolk Youth Advisory Board, specifically aimed at 13– 19-year olds who are suffering from mental health issues such as depression and anxiety, but at a low level and do not reach the threshold for services such as CAMHS or Point 1.
• We can offer a one-to-one service for young people from the Kings Lynn and West Norfolk area who fit this criterion, offering coaching sessions over a 6-8-week period. These sessions will focus on motivation, self-confidence and if appropriate introducing them to clubs and organisations in their area.
• If the level of need is determined to be higher than this service can offer, we are able to signpost and refer to other services.
How do I refer? If you are working with a young person who you feel we can help, please call the Youth and Families team on 01603 216420 or email [email protected] for more information. Once the referral is completed we will contact the young person via their preferred means to arrange an appointment.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
83. Self-harm App stem4 is a teenage mental health charity aimed at improving teenage mental health by stemming commonly occurring mental health issues at an early stage.
Young people have just as much right to accessing facts about good mental health as they do good physical health, and yet there is a lack of accurate information. Embarrassment or social stigma surrounding mental health issues can so easily lead to confusion with what may be normal development, as opposed to the early development of a mental health issue.
By sharing information on how to recognise early warning signs and by providing effective strategies in how to deal with them, we aim to stem these conditions early on.
Calm Harm app - helps you manage the urge to self-harm Why not try the Calm Harm app?
Calm Harm provides tasks that help you resist or manage the urge to self-harm and it’s completely private and password protected. http://www.stem4.org.uk/calmharm/
84. Children at risk of Suicide
New NSCB guidance: What to do if you believe a child or young person is at risk of suicide
This guidance has been produced for everyone who engages directly with children and young people in their day to day work and who may become aware of a young person's suicidal thoughts or intentions. It is specifically aimed at professionals who have no training or expertise in the field of mental health and who do not have a role in the formal assessment of risk.
The purpose of this guidance is to ensure that the wider children's workforce has an understanding of the process to be followed in Norfolk where concerns about possible risk of suicide exist. Everyone has a responsibility to identify young people at risk, including the risk of suicide, and to share information when action may be required to protect a child or young person. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
85. Suicide Prevention
Norfolk County Council have launched a series of resources to help support individuals considering ending their life. The ‘Safety Plan Diary’ and ‘Keeping Safe’ guides are based on advice and experiences of survivors of suicide and their families to offer practical help for individuals and professionals, as well as friends and relatives who may be concerned about somebody they know.
Whether you work with vulnerable people, know someone who may need some support, or are looking for help yourself we all have a role to play.
The information, tools and resources found here are the results of a county-wide partnership approach to reducing the numbers of those taking their own life in Norfolk.
For more information see https://www.norfolk.gov.uk/care-support-and-health/health-and- wellbeing/adults-health/suicide
86. Suicide Prevention Profile Entered 0ctober 2019 The Suicide prevention profile has been produced to help develop understanding at a local level and support an intelligence driven approach to suicide prevention. It collates and presents a range of publicly available data on suicide, associated prevalence, risk factors, and service contact among groups at increased risk. It provides planners, providers and stakeholders with the means to profile their area and benchmark against similar populations.
Suicide prevention profile: September 2019 update
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
87. Suicide Prevention App Update November 2019
The new Stay Alive App from Norfolk County Council is a pocket suicide prevention resource for the county, packed full of useful information and tools to help you stay safe in crisis.
The Council’s public health team have launched this as part of its suicide prevention campaign.
This app is a lifeline for somebody who may be considering ending their own life. It’s also very useful if you are concerned about someone else who may be considering suicide. It’s simple to use, and importantly will put you in touch instantly with local support organisations. It contains practical self-help ideas, a safety plan as well as a Life Box where you can store photos and memories that are important to you.
It has been successfully used across other areas in the UK For more information about the resources available to those at risk of suicide visit www.norfolk.gov.uk/iamokay Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
88. Crisis Messenger for Young People Entered August 2019
We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.
How does it work? If you’re experiencing a personal crisis, are unable to cope and need support, text CAM to 85258. The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support. Crisis Messenger can help with urgent issues such as: • Suicidal thoughts • Abuse or assault • Self-harm • Bullying • Relationship issues Important information – Mobile Network Disclaimer It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff. Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This service is powered by our trusted partners, Shout and Crisis Text Line Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
89. Support line Emotional Support Updated November 2019
Support Line offer confidential emotional support to children, young adults and adults by telephone, email and post. We work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self-esteem to encourage healing, recovery and moving forward with life. We also keep details of counsellors, agencies and support groups throughout the UK. http://www.supportline.org.uk/
Support line have put a huge amount of work into compiling (by category) information about who can help on a more national level.
They would love to have some more feedback to help provide evidence about how their site and service helps the public. If you have made use of their website, or they have helped a client you have worked with, could you drop them a quick line of feedback? [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
90. Self-Injury Support Updated November 2019
We focus on improving support and knowledge around self-injury to Women and Girls
How We Do This offering safe spaces where we listen and never judge, and demonstrating the impact of this support; creating experience-led tools and information on topics clients tell us they want to know about; promoting better models of support through training health and social care workers of the future; working with researchers and policy makers to make sure what people tell us they want is put into practice
What We Do to Make This Happen We run a UK-wide multi-channel support service for women & girls affected by self-injury, trauma and abuse
We develop up-to-date, reliable and free information and self-help tools for anyone to use
We run training and consultancy to share knowledge and expertise with a wide range of staff, especially in health, social care and education
We partner with other organisations and researchers to find out directly from those with lived experience of self-injury find helpful in their lives https://selfinjurysupportltd.eu.rit.org.uk/our-support-services
Contact us for free, confidential, non-judgmental support around self-injury and related issues.
All services open Tuesday, Wednesday and Thursday from 7pm - 9.30pm
Phone – Call 0808 800 8088 Text - Message 07537 432444 Webchat - Click for Webchat Box
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
91. Perinatal Community Mental Health Team We provide specialist community mental health support for women who experience moderate to severe mental health difficulties relating to the perinatal period (this is the time during pregnancy and up to baby being one year of age). We also support women who are currently well but have previously experienced a serious mental difficulty in themselves or a first degree relative
We work closely with midwives, health visitors, GP's, family nurses, mental health teams, Wellbeing, GMOTFW and many others. Our multidisciplinary team includes nursing, medical, social work, occupational therapy, psychology, nursery nurse and management and administration staff. Home visits are provided by this service.
Further information about the service, conditions and medications are available on the NSFT website Self-referrals accepted if seen in antenatal clinic or for pre-conception advice and now pregnant).
Referrals accepted from health, social care professionals and voluntary agencies. Service operates Monday to Friday, 9 a.m. - 5 p.m.,
Service users, their infants and families seen at various sites around Norfolk and Waveney, including SUs homes and other relevant SU locations, NSFT health care sites and some GP surgeries.
Team based at Mary Chapman House, Hotblack Road, Norwich, NR2 4HN Duty worker operates Monday to Friday, between 12 p.m. and 5 p.m. and can answer any questions on 01603 272 800 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
92. Nelson’s Journey Updated 2019
Welcome referrals from professionals, We need parental consent for referrals made for children aged under 16, or the young person’s consent if 16+. Once a referral is made, we will make contact with the family to progress their support. We can offer support whether the person died very recently or a long time ago. How Nelson’s Journey can help We provide different services depending on the individual need. These may include: • Telephone guidance and support • For one of our Child Bereavement Support Workers to arrange to meet the family for an in-person assessment of the child / young person’s needs. • Following an assessment, it may be that further one-to-one sessions are appropriate. We usually provide up to 3-5 sessions, each around an hour long, • To attend one of our therapeutic days / weekends at Hilltop Activity Centre, to meet others in a similar situation. It is helpful if you can explain to the family that the Child Bereavement Support Worker will assess which of these services are appropriate for their child / young person’s needs. This means they will not necessarily access all of the services listed above. Refer a child or young person for support Please note: we are only able to support young people up to their 18th birthday who live in Norfolk We no longer have an online referral form for professionals so instead please call us on 01603 431 788 to make a referral. We can then discuss the child’s needs in detail with you and can also suggest other services which may be able to support them. We have Child Bereavement Support Workers on duty between: Please have as much information as possible to hand when you call. For example, the person who died, when they died, the cause of their death and the effect this is having on the child / young person. Young people and Families can still self-refer using the on-line forms Our phone number is 01603 431788 Website : www.nelsonsjourney.org.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
93. Suicide Bereavement Support Entered December 2019
If you are a survivor of a suicide bereavement, we are here to help. We offer monthly meetings, telephone and email support, and much more.
Bury St Edmunds: Every 2nd Wednesday Ipswich: Every 4th Thursday Lowestoft: Every 1st Tuesday
Contact: Suzy 07531 087623 [email protected] Suzy Clifford, formerly Suffolk SoBS County Facilitator, now leads this service.
www.helpaftersuicideloss.org.uk © 2019 Hope after Suicide Loss Hope after Suicide Loss is a company limited by guarantee in England and Wales Company No 11676795 · Registered Office : Bothy House, Langton Green, Eye IP23 7HL
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
94. Anchor Suicide Support Entered January 2020
The Anchor Project is a group that meets on a weekly basis for 8 weeks at The Norwich Wellbeing Centre for anyone over the age of 18 years old who has been affected by a loss through suicide. It is free of charge and is hosted by group facilitator and Norfolk and Waveney Mind Volunteer who has lived experience.
We have two groups that meet to accommodate various availability:
Wednesday's evenings 17:30pm - 19:30pm, starting from 12th February 2020. Thursday's mornings 10:30am - 12:30pm, starting from 13th February 2020.
If you have lost someone close to you through suicide, you are likely to experience a range of intense and sometimes confusing emotions. Each person will be affected in their own way but you don't have to journey this alone.
Over eight weeks the group will support you to speak openly about your reactions, feelings and emotions, to find support and to meet others who are going through similar experiences. Within the group, together we will take a look at different topics to help come to terms with what has happened, exploring loss and grief and starting to think about what it might look like to grow a new life around suicide. The group offers a safe, confidential and non- judgmental environment.
Group details: • Eight week closed groups at various locations across central Norfolk • 12 people maximum per group • Day and evening times available • Each group runs for 2 hours with refreshments provided • Open to anyone bereaved by suicide over the age of 18 • The groups will be run by a member of staff and a volunteer • Accessible for people who have been bereaved for a minimum of 3 months http://www.norfolkandwaveneymind.org.uk/how-we-can-help/support-and- groups/support-programmes/anchor [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
95. QEH Bereavement Support Group Entered January 2020
Losing a loved one can be one of the most difficult times in our lives. Sometimes it helps to talk to others going through a similar experience
Our bereavement support group Provides companionship Offers insight into the grieving process Allows the sharing of helpful strategies
The next series of meetings will take place on the following dates and will last for one hour
Wednesday 5th February Wednesday 12th February Wednesday 19th February Wednesday 26th February Wednesday 5th February Wednesday 4th March Wednesday 11th March
Please contact us before you come
We meet at the Registration waiting Room Queen Elizabeth Hospital (Ground Floor) Gayton Road Kings Lynn PE30 4ET
Tel 01553 613441 Email [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
96. Pregnancy Loss Charity Entered October 2019
TimeNorfolk – The Pregnancy Loss Charity
The Priory Centre, Priory Plain, Gt. Yarmouth NR30 1NW
TimeNorfolk offers support to women and men who have suffered a pregnancy loss due to miscarriage, stillbirth, termination and help people with the trauma associated with their loss. We also see clients suffering from infertility, perinatal anxiety and depression, birth trauma and support clients through a subsequent pregnancy when needed.
In the event of an unplanned pregnancy we offer somewhere people can come to talk to someone and look at the different options available to them, enabling them to make an informed choice.
We offer a safe, confidential and non-judgmental place.
Referrals taken from GPs, Agencies and self-referrals Tel: 0333 3058 552 www.timenorfolk.org.uk
97. Gardening for Health Project Updated November 2019
Discover outdoor wellbeing! If you’re interested in regularly visiting or volunteering to help at our Gardening 4 Health Project
We are introducing non-gardening related social and creative sessions to help people rebuild their confidence and learn new skills
Placements are limited and arranged by referral FOR MORE INFORMATION CALL 01553 776966 http://www.westnorfolkmind.org.uk/gardening-for-health-allotment-s
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
98. Mental Health Carers Support Group
Do you support a loved one or friend with Mental Health Issues?
Try connecting with West Norfolk Mind Carer’s Support Group
The group enables you to draw on others experiences or simply just take some time out with a coffee and friendly people who may understand.
1pm – 3pm every Tuesday West Norfolk Mind Centre, 4 Poplar Avenue, Heacham PE31 7EA For more details contact Lynda on 01485 532024
Similar groups also run in King’s Lynn and Downham Market for details contact 01553 776966
99. Discussing mental health with a GP Updated November 2019
Doc ready – helping you discuss mental health with a GP
We know that it can be difficult to talk to people when you're having difficulties with your mental health. Doc Ready helps you get ready for the first time you visit a doctor to discuss your mental health.
Info & Advice Doc Ready has info and advice about what to expect and how to plan speaking to a GP about your mental health.
Build Your Checklist It can be awkward, scary or embarrassing talking about your mental health. Doc Ready helps you to plan what you're going to say to your doctor. http://www.docready.org/#/home Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
100. Wellbeing Champions Training
Wellbeing Champion training session – based on our Understand your mental Health 2 days course, this 90 minutes sessions is designed to encourage participants to take an active role in promoting wellbeing in their life and that of the people they live with. Suitable for volunteers and anybody else who wants to make more sense of mental health and be able to signpost effectively
OPEN ACCESS courses - Free 2-hour sessions targeting specific areas of wellbeing delivered by Psychological Wellbeing Practitioners. This is the Open Access menu:
1. Introduction to Mindfulness 2. Everyday Wellbeing 3. Wellbeing in the Workplace 4. Successful Study 5. Wellbeing in Later life 6. Improving Sleep
There is no fixed venue: we can hold them at our base in Holland Court, or at any other Wellbeing hubs in Norfolk, or at libraries across the county. We need at least six people to run a course. For further information and to make arrangements please contact me directly on [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
101. Wellbeing Employment Support Updated January 2020
Wellbeing Employment Support Providence Street Community Centre, Providence Street, King’s Lynn, PE30 5ET Our Employment Advisors are here to support anybody who is currently referred into the Wellbeing Service by providing advice, motivation and guidance about the barriers you may be facing in relation to work. This can assist recovery by providing additional support specifically around employment. The right employment can enable us to connect with and give to others, be active, take notice of the world around us, and keep learning. An Employment Advisor is there to support you to reach your own personal goals around finding, returning to or remaining in employment. Employment support may be accessed before, during or after the support you receive from your therapist.
For further details or help referring/self-referring to the service, please contact Andrew Riley on 07852 590790 or by email [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
102. Wellbeing Support from NSFT Updated November 2019
Get Support At Wellbeing we provide free services throughout Norfolk & Waveney for anyone age 16 or over. Our services are provided in your GP surgery or other community venues. We offer different kinds of support to help you make positive changes in your life, to improve your wellbeing and to help you cope with stress, anxiety and depression. How can I get Wellbeing support? People who live in Norfolk & Waveney and who are aged 16 or over, can: • Ask their GP or any other health or social care professional to refer them to our service • Get in touch themselves via our self-referral form on this website • Calling us directly – Norfolk & Suffolk: 0300 123 1503* • Asking someone they trust to call on their behalf • Posting a self-referral form to us • We often hear from friends or relations who are concerned about someone close to them and don’t know what to do. We are happy to talk to them to offer some general advice
Complete our online self-referral form Begin now
What support is available? Courses Our Wellbeing services offer a range of courses to help you recognise and develop strategies to cope with the stresses and strains we all experience in life, mental health and emotional issues. Find out more
Online support We offer a flexible online course that allows you to work at your own pace, with regular reviews and input from a therapist. Find out more
Support for people aged 16-19 We can give you free and confidential support from therapists and counsellors who are specialists in working with young people. Find out more
Short term one-to-one therapies and counselling A brief and friendly description of what this is and what it consists of Find out more
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
103. Adult Mental Health Services Entered August 2019
Transforming Adult Mental Health Services in Norfolk and Waveney
Since mid-2018 The Norfolk and Waveney Health and Care Partnership have been working with partners, service users, carers, professionals and the voluntary sector to review the services and support that is available across Norfolk and Waveney for adults with mental health issues. The final version of the Norfolk and Waveney Adult Mental Health Strategy is available here.
This has now given us a clear steer on the areas we most need to focus on and the improvements we need to make. It has also shone a light on those services which are working well, providing valuable insight into how services could be delivered in the future. An update on our progress since producing the strategy is available to read here
104. Five Year Plan for Health &Care Entered August 2019
Every day we make choices that affect our own health and wellbeing, and many of us spend time caring for other people too - our partners, children, parents and friends.
As a result, we all have lots of experiences of caring for others and being cared for.
We are working together to develop a five year plan for health and care in Norfolk and Waveney. We need you to turn all your experiences into good ideas about how we can improve the health and wellbeing of people living locally.
Join our online conversation to share your ideas about how we can make Norfolk and Waveney a healthier place to live, and to see what other people are saying too.
Your ideas might just save a life, so get involved and tell us what you want to see in our five- year plan for health and care.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
105. Rural Stress & Depression Help Entered August 2019
YANA: Help for those in farming who may be affected by stress and depression.
Farming is usually a good way of life, but it is a demanding and stressful occupation. So, it’s not surprising that many people involved with agriculture can feel isolated, depressed or unable to cope as well as normal. 1 in 5 people in the UK will experience a problem with depression so it is important to know that you, or the person you are concerned about, are not alone. Those who work in agriculture are often reluctant to seek support for depression, stress or anxiety. However, talking about your problems and seeking appropriate help can make it easier to cope and improve your quality of life.
Remember that depression is an illness not a weakness.
If you are involved with agriculture or farming in any way and are feeling low or if you are worried about a member of your family, a colleague or a friend, YANA can help. Remember, you don’t have to struggle by yourself - good help is available. If you are very seriously worried about the mental state of someone go to our Concerned about someone page NOW. Don’t hesitate to take action.
YANA can offer specific help for those involved in any way with farming or agriculture in Norfolk, Suffolk and Worcestershire - but wherever you live and farm you might find these pages useful.
YANA: Confidential support to those in the farming community: You can talk to someone at YANA An answer service is available out of hours or, if you prefer, email us - we are here to help. Depression is an illness – NOT a weakness
0300 323 0400
www.yanahelp.org Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
106. OCD Action Helpline The OCD Action Helpline and Email Service is a confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.
The number is 0845 390 6232 or 020 7253 2664
Calls are charged at a local rate from a standard BT land line; mobile phone charges may vary.
When is it available? Dependent upon volunteer availability: Monday – Friday 9.30am – 8pm. We have particularly good volunteer availability on Tuesday evenings. If we don't have a volunteer available please leave a message and we will aim to call you back within 48hrs of your call.
We aim to respond to all emails within 5 working days, subject to volunteer availability. If you need urgent support, please contact Samaritans 24 hour support line on 116 123.
Who answers the phone? Most of our Helpline Volunteers are people with personal experience of OCD who now feel strong enough to provide help and support to others. All of our volunteers fully understand OCD, its impact and what you are going through. Helpline Volunteers undertake two days of formal training followed by a lengthy period of on-the-job observing and supervised call- making.
What can I expect? You do not have to give your real name if you do not want to. We can listen supportively to you, tell you about the clinically effective treatment choices available through the NHS and how to access those treatments. There is no time limit to the length of the call – you may take as long as you need. We can also send free information packs and leaflets to you (all of our materials are sent under plain cover) – we will need your name and address to do this.
If you're about to start treatment i.e. CBT & ERP and would like some regular support one of our volunteers can arrange to telephone you every week or fortnight from just before you start treatment, throughout your course of CBT to up to a month after you finish. This on- going telephone support is our Next Steps project and you can arrange to have calls at a time/day/frequency that suits you - just ask the Helpline Volunteer about it when you call.” https://ocdaction.org.uk/getting-support/help-and-information-line
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
107. Norwich & Norfolk OCD Group The UK’s Leading OCD Voluntary Support Group UK Registered Charity
A Welcoming Monthly OCD Voluntary Support Group
Now in our 15th year, you will find this popular, well-established and large group very supportive and welcoming. We have a committee of dedicated Volunteers that will welcome you. We receive exceptional feedback from those that have attended our meetings and some members have been regular attendees for several years.
Our Voluntary Support Groups are open to those with OCD, carers and family members who want to gain a better understanding of this anxiety disorder. The group offers empathy, support and psychoeducation in a non-judgmental, confidential environment and an opportunity to share/communicate knowledge and personal experiences. We address Unwanted, Intrusive Thoughts, Rumination, Hoarding, Fear of Contamination, Symmetry and Checking etc.
Confidential discussions relating to OCD
By way of discussion and debate, this group is very positive, practical and constructive in its approach to overcoming the difficulties of OCD. Psychoeducational sessions are offered including Cognitive Behavioural Therapy (CBT), Mindfulness, The Conscious versus the Subconscious Mind, Communication Skills, Goal Setting and Assertiveness to name a few.
These group meetings are confidential and led by a fully accredited, professional UK registered Psychotherapist and Counsellor specialising in OCD, anxiety and depression. There is no charge for these groups.
Our group meets on the first Tuesday of every month from 6:30pm to 8:30pm at: The Assembly House Theatre Street, Norwich, Norfolk, NR2 1RQ Please do not address any queries to The Assembly House. All calls will be dealt with in the strictest of confidence. For any queries or to confirm your attendance, please contact: Mobile: 07432 655579 You can contact us by sending a text message to the above mobile number. (This mobile number will NOT take voice messages) Telephone: 01603 619246 (Messages can be left on the landline) Visit our Website: www.norwichandnorfolkocdsupport.org.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
108. OCD Support – Kings Lynn Kings Lynn - Norfolk OCD Support MIND Centre Saunders Yard Kings Lynn PE30 4UU
Meeting Times: 6:30pm – 8:30pm Dates: Fortnightly Who can attend? • People with OCD & Hoarding Issues • Family members • Carers • Friends • Professionals Group Information: Self-support group, tea and coffee available.
Contact Details: Email: [email protected] Tel: 0755 499 1813
Directions to the Venue: It has free parking and has easy access; the site is on a hard right from the traffic lights. Cost: £5 voluntary donation per session to help pay for room hire and refreshments.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
109. Mind Matters - YMCA Norfolk Updated December 2019
If you would like any more information in regard to these sessions, then please contact [email protected] or call us on 07894 566615. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
110. Rethink Mental Illness Advice Service Updated November 2019
Rethink advice and information service
We believe a better life is possible for millions of people affected by mental illness. Today we directly support almost 60,000 people every year across England to get through crises, to live independently and to realise they are not alone. And we change attitudes and policy for millions.
Advice and information We provide expert, accredited advice and information to everyone affected by mental health problems. When mental illness first hits you or your family, it can be hard to know who or what to trust. We give people clear, relevant information on everything from treatment and care to benefits and employment rights. We were the first mental health charity to gain the Information Standard for our trusted and relevant information.
Services and groups We have over 200 mental health services and 150 support groups across England. From psychological therapies and Crisis and Recovery Houses to peer support groups and housing services, we directly help thousands of people every year across England. Find out what we have near you. Over 90% of people using our services say they are respected, listened to and get the right kind of support. If you want support online instead, go to our pages on Facebook and Twitter. It's easy to find a good supportive chat or lively debate going on every single day.
Advice & Information Service Our Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care & treatment. 0300 5000 927 The line is open from 9:30am - 4pm Monday to Friday.
Online webchat Can’t get to the phone and need advice right now? Why not chat to one of our team? Our trained advisers are ready to give you practical advice, help you find what you need on our website and point you to additional places of help. Please note, we are not able to offer crisis support on this service.
The line is open from 10am – 1pm Monday – Friday. https://www.rethink.org/about-us https://www.rethink.org/about-us/our-mental-health-advice
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
111. Online Support for Mental Health Updated November 2019
Elefriends is a supportive online community where you can be yourself.
We all know what it's like to struggle sometimes, and this is a safe place to listen, share and be heard. Whether you're feeling good right now, or really low, it's a safe place to share experiences and listen to others.
Shared experiences and perspectives are valuable and powerful. In this way Elefriends don't just get help, they give help too. In the good times and the bad. Elefriends is for people over 18.
Elefriends is managed by Mind, the mental health charity and its setup was generously supported by the Cabinet Office's Social Action Fund. https://www.elefriends.org.uk/
112. Minded for Families Updated November 2019
MindEd for Families builds on the success of the MindEd e-learning portal, developed in partnership with e-Learning for Healthcare (e-LfH), part of Health Education England (HEE). MindEd is funded through the Department of Health and HEE. MindEd for Families has been funded by the Department for Education and NHS England.
MindEd for Families has been developed in two phases. The first phase, funded by DfE, is intended to support parents and those caring for children and young people in their family when they are concerned about a young person’s mental health or well-being. The second phase, funded by NHSE, provides support for older people and their families when they are concerned about mental health and well-being, either their own or other family members. https://mindedforfamilies.org.uk/young-people/
If you would like to learn more about the MindEd programme, make suggestions or provide feedback, please contact the team at [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
113. Young Minds Charity Helpline Updated November 2019
Young Minds charity are the UK’s leading charity committed to improving the wellbeing and mental health of children and young people.
Parents Helpline Our Parents Helpline is available to offer advice to anyone worried about a child or young person under 25.
You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them.
Our trained advisers are here to give you help and advice, whatever the question.
Under 25? Our helpline is there for parents, but there’s plenty of help and support for young people too whether it’s our expert guides or the various organisations and helplines we work with. Find out where to get help.
Call the Parents Helpline Call us for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland.
0808 802 5544 Calls may be recorded for monitoring or training purposes.
Outside of the Parents Helpline hours
Out of operating hours, you can contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.
What happens when you call the Parents Helpline? •You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence. •Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next. •If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.” https://youngminds.org.uk/find-help/for-parents/parents-helpline/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
114. Anorexia & Bulimia Care Updated November 2019
ABC is national UK eating disorders organisation with over 25 years of experience. We are passionate about people and recovery.
We provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends. ABC works tirelessly to increase awareness and understanding of eating disorders through talks, training and campaigns for change.
Our telephone helplines are open from 9:30-5.30pm Monday-Friday. • Help for you o Ongoing Support o Adult Befriending o Nutritional Guidance o Young People o Related Self-Harm • Family and Friends • Professionals • Help Directory
Contacts Support line: 03000 11 12 13 Option 1 Family & friends: 03000 11 12 13 - Option 2 Office and general enquiries: 03000 11 12 13 - Option 3
If YOU are struggling with an eating disorder or you’re worried that you might be, please email us at: [email protected]
For information on our BEFRIENDING SERVICE, please contact us at: [email protected]
If you’re a PARENT, FAMILY MEMBER OR FRIEND of someone struggling with an eating disorder and you need support and advice, please email us at: [email protected]
For GENERAL ENQUIRIES, please email us at: [email protected] http://www.anorexiabulimiacare.org.uk/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
115. Mental Health Resources Updated November 2019
Norfolk County Council have published links on a range of easy read guides, (Anxiety, Depression, Bipolar Disorder Obsessive Compulsive Disorder & Schizophrenia) general guides ( including How to look after your mental health, reduce stress, self-harm parents help and mental health and well-being in schools) toolkits (including Teacher Toolkit, mental health toolkit, Mental Health Frameworks and Well-being measurement frameworks covering a range of mental health topics aimed at children, parents and professionals https://www.norfolk.gov.uk/children-and-families/send-local-offer/health/health-services- in-norfolk/mental-health-services/mental-health-resources
116. Dove Self Esteem Project Updated November 2019
Welcome to the Dove Self-Esteem Project At Dove, we believe that no young person should be held back from reaching their full potential – but in the UK, 9 out of every 10 girls with low body esteem put their health at risk by not seeing a doctor or by skipping meals.
Since 2004, Dove has been building self-esteem in young people – and by 2020, we’ll have helped 40 million through our educational programmes.
To help a girl you know, download our Uniquely Me tool for free here
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
117. Period Products for Schools
Period product scheme for schools and colleges in England
No-one should be held back from accessing education due to their period. The Department for Education have introduced this period product scheme to provide free period products for all learners who need them. This means learners at all state-maintained schools and 16 to 19 education organisations in England will have access to free period products in their place of study. To make sure organisations have access to a wide range of period products in the most cost- effective and efficient way, we have a contract with Personnel Hygiene Services Limited (phs). This allows you to order period products and have them delivered when you need them.
How to order products DfE have awarded a contract to phs to stock and deliver period products. They will also offer customer service support relating to the ordering and delivery of products. You will be able to order a range of period products and have these delivered free of charge. There will be a spend cap on the amount you have to spend. Find out how we calculate this and what you will get.
Setting up an account DfE have provided phs with one email address for each organisation. This is linked to your account on the phs portal. phs will send an activation email to this email address, which will
If you have not received an activation email by 23 January 2020, check your ‘admin@’ and ‘enquiries@’ account(s) and spam folder. If you cannot find the activation email in any of these locations, call phs on 01827 255500.
To change the email address linked to your account or request extra log-in accounts, call phs on 01827 255500.
Products available You will be able to select from a wide range of period products, varying in type, size and brand. When deciding which products to order, you should consider the needs and preferences of all learners.
For more information please see https://www.gov.uk/government/publications/period-products-in-schools-and- colleges/period-product-scheme-for-schools-and-colleges-in-england
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
118. Tackling Period Poverty Updated November 2019
Libraries in West Norfolk are now running a service to provide Fee sanitary products to those who find themselves unable to afford them (no proof needed no questions asked)
Visit a library pick up and order form and tick the products you need - up to 2 items. Hand your form to a member of staff to receive your bag of items
Could you help libraries in West Norfolk to support people in our area who are unable to afford sanitary products?
You can donate sanitary items (towels tampons and bags for people to carry them) at any of our libraries ;- Dersingham Downham Market Gaywood Hunstanton Kings Lynn We’ll be collecting donations from January and will be making items available to those in need from the end of the month
119. The Hygiene Bank Join us in our mission is to eradicate hygiene poverty in the UK
We believe no-one should be left struggling to wash their hair, brush their teeth, change their baby's nappy as often as needed or be unable to afford sanitary protection because of low wages, high housing costs, benefit cuts, illness, bereavement or situations like abuse.
Breaking the stigma Hygiene is about wellbeing, self-confidence and dignity. We know that a lack of access to hygiene products can cause trauma and anxiety in those who are vulnerable. With hygiene poverty comes a social stigma that affects all areas of life; work, school and relationships.
Who are we? The Hygiene Bank is a registered charity, made possible by volunteers. We encourage the local community to donate hygiene essentials, beauty and personal care products. We then collect, sort and distribute products to those that can’t afford them via charity partners.
Donation drop-off points Wilko and Tesco in Gaywood.
For more information please contact Katie Mathers - Project coordinator Kings Lynn [email protected] or visit the website www.thehygienebank.com
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
120. Adult Epilepsy Nurse in Norfolk Updated November 2019
Adult Epilepsy Specialist Nursing (Norfolk Community Health & Care NHS Trust) Address: Dereham Hospital, Northgate Dereham Norfolk NR19 2EX Telephone: 01362 655 244 Direct Line Helpline & Answerphone: 01362 655 244 Fax: 01362 695 457 Website: www.norfolkcommunityhealthandcare.nhs.uk/The-care-we-offer/Service- search/epilepsy-nurse-young-people.htm
The community-based Adult Epilepsy Specialist Nurse (ESN) service provides initial assessment and ongoing management of the patient’s epilepsy. Nurse specialist reviews based on patient need for adults with and without a Learning Disability.
The Adult ESN service is responsible for:
* Providing counselling, support, information and education for patients and families on: Risk and safety* Triggers and lifestyle* Medications* Driving* Employment* Benefits* Education* Family planning and pregnancy* Care plans written with the patients and families * Avoiding inappropriate hospital admissions * Liaising with Neurologists, GPs, social care, Continuing Health Care and Learning Disability services * Training of healthcare professionals, students, teachers, employers and care/voluntary organisations * Working with GP practices to ensure that all patients in the four Norfolk localities are registered with the adult community epilepsy service An information leaflet about the service is available and can be obtained by telephone or letter request.
Age Range: 16 and over
Referral Procedure: GPs, consultants, health and social care professionals, private or voluntary organisations and self-referral.
* Home visit * Residential home * Ward visit * Telephone contact * Nurse led clinic Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
121. Moving Medicine Website A new website has been launched called Moving Medicine https://movingmedicine.ac.uk/ It is aimed at supporting primary care staff such as GP’s & Practice Nurses to have conversations about physical activity & its benefits on supporting & managing long term health conditions.
The tool kit provided is an initiative by The Faculty of Sport & Exercise Medicine, in partnership with Public Health England, Sport England and the Lottery Fund.
The advice & guidance offered is suitable for more than just clinician use There is guidance on how to incorporate a discussion in to the space of 1 minutes; 5 minutes; or longer. Along with info graphs that people can take away.
There are 9 conditions plus general prevention: https://movingmedicine.ac.uk/prescribing- movement/
122. Sexwise Health Information Entered April 2019
Sexwise is run by the national sexual health charity FPA.
FPA have more than 85 years' experience looking after the nation's sexual and reproductive health and wellbeing. Their vision is a society where everyone can make positive choices about their own sexual health and wellbeing.
We're here to give you honest advice about contraception, pregnancy, STIs and pleasure https://sexwise.org.uk/
New set of videos from PHE funded sexual health promotion programme Sexwise
• What’s normal vaginal discharge? • How does emergency contraception affect my period? • How long does it take to treat chlamydia? • How is the copper IUD or hormonal IUS inserted?
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
123. iCaSH Access to Testing
From 1st August 2018, your Norfolk sexual health service will be offering easier access to testing, with no need to visit the clinic.
If you are 16 and over, and have no symptoms of an STI, order your FREE and confidential postal test kit from: https://expresstest.icash.nhs.uk
Or scan the QR code If you are under 16, or cannot access our website, please call us on 0300 300 30 30
Symptoms of an STI may include: New discharge Pain when you pee Testicular pain Pain during sex Abnormal bleeding New lower abdominal pain (in women)
Contact: 0300 300 30 30 www.icash.nhs.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
124. Association for the Blind Entered July 2019
The Norfolk and Norwich Association for the Blind (NNAB) is an organisation that supports people with sight loss to live independent lives.
Our offices in West Norfolk, Norwich and Great Yarmouth offer a wide range of equipment, services, activities and support across the county
The West Norfolk Equipment and Information Centre is open on
Monday 9.30am-1pm Tuesday 9.00am-1pm Wednesday 9.00am-1pm Thursday 9.00am-1pm Friday 9.00am-1pm
On display in the Centre is a wide range of equipment suitable for visually impaired people. The range includes Talking watches and clocks Big button telephones Daily living equipment Writing aids Magnifiers Lighting And much more besides.
We also hold a range of leaflets and information about other services available.
No appointment is necessary, and the staff and volunteers are always ready to offer advice on services, equipment and support.
Contact Details Unit 3 Dundee Court Hamburg Way Kings Lynn PE30 2ND 01553 660808 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
125. West Norfolk Deaf Association (WNDA) WNDA is a local charity supporting Deaf and hard of hearing adults and children in west Norfolk and Swaffham, to lead independent lives. We provide a range of services for people of all ages and with all levels of hearing loss.
Hearing Support Service - we provide free aftercare services to NHS hearing aid users: • Explain how hearing aids work and how they should be looked after • Assist with the process of learning to fit the ear mould in the ear correctly • Replace and supply batteries /Replace faulty or old tubing • Clean the hearing aid and the ear mould • Diagnose faults and repair where possible; if not make a referral to Audiology • Provide information on assistive technology and make referrals to Sensory Support • Demonstrate equipment for people with hearing loss • Give information about other organisations that can offer support • Provide empathy, support and a listening ear We have drop-in clinics at: • The Deaf Centre, 32b Railway Road, King’s Lynn PE30 1NF 9:30am to 1:30pm Monday to Friday • The Old Book Shop, No.8 High Street, Downham Market PE38 9DA 9:30am to 4pm Monday to Saturday.
We provide this service to people who are housebound at their own home, hold clinics in GP surgeries and visit residential homes. Advocates for the Deaf We have a British Sign Language (BSL) trained advocate who supports Deaf people to get full access to information and services, to know their rights. Social and learning activities for the Deaf community Our Deaf community meet every week at the Deaf Centre in King’s Lynn for events, activities and a catch up. Other services Breakout holiday club for deaf children, Deaf awareness and BSL courses, Advice about assistive equipment and demo range, Information about tinnitus and demo range of equipment, Hard of Hearing Club in Downham Market Sensory Support Unit Equipment for Hearing Loss Clinic
For further information about our services please contact us 01553 773399, email [email protected] or visit www.wnda.org.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
126. Parkinson’s Local Group Meeting Entered November 2019
If you have Parkinson’s, or you know someone who has, you’ve probably got a lot of questions.
Kings Lynn and West Norfolk Group Meeting
Address: 12th Kings Lynn Scout HQ Beaulah Street Kings Lynn PE30 4DN
Contact: Jeanette Stapleton 01553 635098 [email protected]
Dates and Times Monthly every Third Thursday from 14:30-16:30
We offer information, friendship and support to local people with Parkinson's, their families and carers. We have coffee, tea a chat and guest speakers. If you have any feedback about this activity, please let us know at [email protected]
For more information please see the main Society Website https://www.parkinsons.org.uk/information-and-support
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
127. Feltwell Arthritis Support Group Entered April 2019
Anyone interested in attending Feltwell Versus Arthritis Support Group please contact by email: [email protected] or phone Chris on 07834418472. These informal meetings offer information on Living Well with Arthritis, peer support, tips and shared experiences about self-managing arthritis, a cuppa and a chat.
Chris Preston Living Well with Arthritis Services Coordinator East Anglia T: 020 7380 6525 M: 07834 418 472 E: [email protected] W: https://www.versusarthritis.org/
128. Alzheimer’s Society Alzheimer’s Society is the UK’s leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
For one-to-one dementia support in Norfolk please call 01603 763556 or email [email protected].
The Advice line is staffed by experienced Dementia Support Workers Monday to Friday 9am to 5pm. This number is there for any one affected by dementia and can be used by professionals to make referrals on someone’s behalf.
Dementia Support Workers offer information and practical guidance to help people understand the condition, cope with day-to-day challenges and prepare for the future. Advice, support and information can be provided by phone, in writing or at a home visit.
Alzheimer’s Society National Helpline is on 0300 222 1122 and available 9am – 8pm Monday to Wednesday, 9am – 5pm Thursday and Friday, 10am to 4pm Saturday and Sunday.
Talking Point is an online forum for everyone who is affected by dementia, open 24 hours a day. https://www.alzheimers.org.uk/get-support/talking-point-our-online-community
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
129. Stroke Support in West Norfolk Updated November 2019
Talk & Stroke Group (Kings Lynn) Contact: Peter Naylor email: [email protected] number: 01553 673266 The Talk and Stroke Group welcomes membership from people affected by stroke who live in and around the Kings Lynn area. The group provides peer support and offers social activities including games, conversation, outings and presentations by visiting speakers. More info
West Norfolk Health and Wellbeing Stroke Group - Hydrotherapy Contact: Gemma Smith email: [email protected] number: 01366 377803 The West Norfolk Health and Wellbeing Stroke Group provides hydrotherapy which is by referral only. Please contact us for more details. More info
West Norfolk Health & Wellbeing Stroke Group- Art Contact: Gemma Smith email: [email protected] number: 01366 377803 Art can be very therapeutic to help with your recovery after a stroke. More info
West Norfolk Health and Wellbeing Stroke Group - Tai Chi Contact: Laura Mott email: [email protected] number:07983 499510 This programme is for stroke survivors and people who have had a transient ischemic attack (TIA), their carers and family members. More info
Downham Market Support Group Contact name: Iain Bridle email: [email protected] The Downham Market Stroke Club is a friendly, inclusive and welcoming group offering information, advice, social and peer support to stroke survivors and their families. More info
West Norfolk SAVG Swaffham Stroke Support Group Contact name: Iain Bridle Contact email: [email protected] We provide information, advice and support to stroke survivors and their carers and also offer a range of social activities. More info
Coastal Stroke Support and Carers Group (Hunstanton) Contact name: Iain Bridle Contact email: [email protected] The stroke group provides information and support to stroke survivors and their carers; it also offers exercise sessions run by a trained instructor and a range of social activities. More info
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
130. Swaffham Voluntary Stroke Group Entered May 2019
Photo This
Have you or anyone you know suffered from a Stroke or TIA? SWAFFHAM VOLUNTARY STROKE GROUP THE OLD MALTINGS CLEY ROAD PE37 7JW STROKE SURVIVORS AND CARERS WELCOME TO OUR FRIENDLY GROUP WE OFFER PLENTY OF SUPPORT AND INFORMATION ON ALL ASPECTS OF STROKE WE ALSO DO FUN ACTIVITIES AND INTERESTING TALKS ON VARIOUS TOPICS WE MEET EVERY 3RD MONDAY OF THE MONTH 10.30 – 12.30 FOR MORE INFORMATION CONTACT SARAH NEALL 07507 494103
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
131. West Norfolk Heart Support Group Entered August 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
132. Breathe Easy Kings Lynn Entered January 2020
Having lung disease brings questions and anxiety about the future.
We don't want anyone to face that alone.
Our helpline, support groups, web community and easy-to- understand information offer vital hope and support.
Discover how we help
You can talk to us about anything - from how to manage your lung condition, to going on holiday, or even just to say hello! Contact the helpline 03000 030 555
Breathe Easy King's Lynn support group
When: Last Monday of every month Time: 1.30pm - 3.30pm Call: 0300 303 0253 Gaywood Church Rooms. Gayton Road, Kings Lynn, PE30 4DZ
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
133. Coroners Court Support Service The Coroners’ Courts Support Service (CCSS) is an independent voluntary organisation whose trained volunteers offer emotional support and practical help to bereaved families, witnesses and others attending an Inquest at a Coroner’s Court.
Our organisation was set up by the Founder Trustee who attended an Inquest with her cousin whose son, David, had tragically died in a road traffic collision abroad. As David’s body was brought back to this country an Inquest had to be conducted.
An Inquest can be a traumatic experience for anybody involved. Our aim is to help, guide and support everyone attending an Inquest. The CCSS’s trained volunteers will guide people through the often complicated and bewildering process and explain the Inquest procedure to you, helping you have a much better understanding of your role with this often unfamiliar environment.
The volunteers at Court meet anxious people every day from many different backgrounds, circumstances and lifestyles and understand the importance of supporting everyone attending with a non-judgmental attitude.
If you would like to talk to a volunteer before the day of the Inquest, we have a telephone helpline available Mon – Fri 9.00 am – 7.00 pm and Saturday 9.00 am – 2.00 pm.
Please call 0300 111 2141 or e-mail [email protected]
Please contact the office on 0300 111 2140, the Helpline on 0300 111 2141 or [email protected] to find out more or to receive information about our organisation or attending a Coroner’s Court. https://coronerscourtssupportservice.org.uk/
We can also signpost you to other organisations that may be able to help in the longer term
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
134. CGL Drug & Alcohol Service We are now live: Your new single integrated, recovery-oriented service provided by CGL went live on April 1st, 2018, providing one integrated adult alcohol and drug behaviour change service across Norfolk.
We will continue to support the work currently being undertaken by children’s and adult social care, to provide a seamless transition into the new arrangements for those families that are currently receiving intervention. CGL are committed to practice which promotes the wellbeing, health and safety of children and adults at risk, and are proposing the co-location of substance misuse practitioners within MASH Hubs as part of the new delivery model. These details will be made available as they are confirmed.
Who are Change Grow Live (CGL)? We provide help and support to adults, children, young people and families. Our services include health and wellbeing, substance misuse, mental health, criminal justice, domestic abuse and homelessness.
How you can support families during the transition Services are now up and running and we are working to ensure that all service users are contacted and offered an appointment as soon as possible. If you, or the families you are working with have questions or would like more information about these changes you can:
Email or ring the Single point of contact (SPOC) number. General enquiries: [email protected] Website: www.cglnorfolk.org SPOC number: 01603 514 096 FAX: 01553 241 322 Sign-post to one of the hubs Norwich 5 Barton way, NR1 1DL DDI: 01603 761 884 Great Yarmouth 148 Kings Street, NR30 2PA DDI: 01493 332 224 Kings Lynn 33 Railway Road, PE30 1NF DDI: 01553 767 778 Open Access Assessments Mon, Weds, Fri 9.30am to 4.00pm Late Clinic Wednesday Thetford Breckland House, St Nicholas Street, IP24 1BT DDI: 01842 751 539 Open Access Assessments Mon-Fri 9.30am to 4.00pmLate Clinic Thursday
Request CGL representation or support at multi-disciplinary or professional’s meetings if you have core groups or conferences arranged, require a case update, are expecting, or would like CGL representation at these meetings please contact us and speak to a manager in the relevant area so we can arrange for a worker to attend or provide an update. From April 1st, 2018, there will be a single integrated, recovery-oriented behaviour change service provided by CGL – change, grow, live.
For more information visit www.cglnorfolk.org Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Satellite clinics Open access assessments are available during evening clinics by appointment only until 8.00pm. In addition, we are now pleased to be able to offer telephone triage for those who find it difficult to drop in and wait. For a telephone triage please phone 01603 514096 (Option 1 for Norwich, 2 for Thetford, 3 for Great Yarmouth or 4 for Kings Lynn); you will complete a short form over the telephone and then be invited in for a personalised assessment at a time convenient to you. If you have not yet been seen you will be contacted soon to arrange an appointment for a priority review with your keyworker to ensure the information we hold about you is correct and to update your recovery goals. Should you have any urgent needs please contact us on 01603 514096 to request an appointment. We continue to look at additional locations to improve ease of access for those living some distance from the main hubs and we have already arranged satellite clinics in the following locations to build on provision within the community:
Holt Medical Practice Gurney Surgery, Norwich Wellspring Centre, Dereham Bacon Road GP Surgery, GP Surgery, Overstrand Rd, The Birchwood Surgery, Norwich Cromer North Walsham
The Birchwood Surgery, North Walsham Station Rd GP Surgery, North Walsham Community Centre Attleborough
Aylsham ACT Watton Medical Practice Sheringham Medical Practice Swaffham Community Staith Surgery, Stalham Methodist Church, Centre Downham Market Mental Health Department, Herring House Trust, Great Healthy Living Centre, Yarmouth Thetford
Contacting Us You can contact CGL by phoning 01603 514096 and selecting the option for your local office. We have 15 phone lines linked to this number, but at peak times there may still be a delay in calls being answered. We will soon have a voicemail service linked to this number and once this is in place we will respond to any messages left by the end of the day. Alternatively, you can email us on [email protected] or if you are looking for information about our services you can find us at https://www.changegrowlive.org Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
135. Mathew Project Video Young people from The Matthew Project have helped to develop a film to raise awareness of the support we offer. Our hope is that through promotions on Facebook and YouTube we can encourage even more people to come to talk to us about their substance misuse.
If you are able to promote the film through your school, organisation or online, it would be greatly appreciated. You can watch the film here. https://www.youtube.com/watch?v=P5lM263mJSw
136. Matthew Project drug/alcohol abuse
See below Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
About Unity The Matthew Project was successful in re-tendering for the provision of young people's drug and alcohol services in Norfolk. On 1st October 2014 the Under18 team became The Matthew Project: Unity, providing two new services in partnership with Norfolk & Suffolk NHS Foundation Trust, Norfolk Children's Services and Norfolk Carers Support.
Services for young people who misuse substances includes: ▪ Advice, support, brief interventions and treatment for young people and their families ▪ Comprehensive assessment and regular support or counselling with a care plan ▪ Harm reduction work including blood borne virus testing and vaccinations ▪ Community Prescribing, family interventions and access to residential treatment ▪ Support for parents
A new service for children and young people affected by the substance misuse of others is providing:
▪ Comprehensive assessment and regular support or counselling with a care plan ▪ Specific support for young carers in partnership with Norfolk Carers Support ▪ Group activities and the chance to have fun ▪ Parenting courses
The services also provides advice and consultation for professionals working with children and young people. 1-2-1 Services Group work We welcome consultation calls or emails! Please get in touch:
Accessing the Matthew Project: Unity ▪ Telephone call to Unity; giving relevant detail about the young person including information on their substance use. ▪ All referrers are offered an informal consultation meeting, to take place with the young person to check the appropriateness of the referral and assess if there is a need for a Family Support Process
Resources Click here for details of leaflets and DVD's available from the Matthew Project
Contact Us Tel: 01603 216420 Email: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
137. Alcoholics Anonymous Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not. For some of our members, the wounds still run deep, even if their loved one may no longer be a part of their lives or has died. For a Confidential Helpline Call 020 7403 0888 10:00am – 10:00pm Groups meet in Norwich, Thetford, Fakenham, Downham Market and Wisbech https://www.al-anonuk.org.uk/
138. National Association for Children of Alcoholics Nacoa (The National Association for Children of Alcoholics) is a registered charity (No. 1009143), founded in 1990 to address the needs of children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem. This includes children of all ages, many of whose problems only become apparent in adulthood.
Nacoa has four broad aims: • To offer information, advice and support to children of alcohol-dependent parents • To reach professionals who work with them • To raise their profile in the public consciousness • To promote research into the problems they face and the prevention of alcoholism developing in this vulnerable group
Free helpline - If you would like to talk to someone, our free confidential helpline is here for you.
•Information and ongoing support •For all ages •Phone or email •Your call won't show up on a landline bill •You can tell us as little or as much as you want •There is no need to give us your name http://www.nacoa.org.uk/
Call now to talk 0800 358 3456 Email [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
139. Re-Solv – Counselling for solvent abuse If you, or someone you know, is affected by solvent or volatile substance abuse, you might find counselling helpful as a means of support. Here at Re-Solv, we can provide free confidential telephone counselling and we also work with a service called Qwell to provide free confidential online counselling. (Online counselling is a form of talking therapy, carried out by email or live chat with a trained practitioner.) http://www.re-solv.org/counselling-for-solvent-abuse/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Domestic Abuse & Victim Support
140. Sexual Assault Referral Centre
The Harbour Centre – also known as the Sexual Assault Referral Centre (same place) has 2 daytime crisis workers who deal with the immediate effects of a penetrative sexual assault and also out of hour’s crisis workers who deal with things over night.
We also have 8 ISVA’s (Independent Sexual Violence Advisors) 4 who work with under 21’s and 4 who work with over 21’s. Our referral criteria is: - Assault by penetration - Attempted rape - Rape However, if you feel that a sexual assault of any kind has significantly impacted a young person and feel that our support would be helpful to them then please put the referral in to be considered as these are being considered on a case by case basis. The assault can be acute or historic. Referral forms are found on our website: www.theharbourcentre.co.uk under the professionals tab. Please put the referral with info missing if you aren’t sure, the centre manager can always contact you if needs be. Also, don’t assume that someone else will have put a referral in (e.g. the police) as it doesn’t always happen. We can work with a young person whether they are going through the police process or not. We will travel to the YP and they can be seen in school or outside school – it’s on their terms as is what other professionals they’re happy for us to have contact with. The 01603 276381 number is a 24 hour helpline so people can call in the middle of the night if they are really struggling.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
141. Emergency Injunction Service
The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.
The award-winning service allows anyone who has recently suffered or been threatened with domestic violence to apply for an emergency court injunction. This can sometimes be issued within 24 hours of making contact with us. We work in close partnership with the police, solicitors and other support agencies (Refuge, Women’s Aid etc.) to help victims obtain speedy protection.
Once completed the on-line form will go directly to the First Steps Team who will call the applicants soon as possible. Once the case has been assessed NCDV will keep you up dated as to its progress.
For more information or to start the injunction process go to. http://www.ncdv.org.uk/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
142. DA Advice Line
Pandora Project Advice Line Call us Friday 10am-3pm for telephone support around domestic abuse related issues.
Are you unhappy with your relationship but not sure if it’s healthy? Do you need support to leave a partner? Have you suffered domestic abuse in past relationships? Are you concerned about child contact? Are you a professional who needs some expert advice? Support for men and women.
Call the team on 07526 257857
Open Fridays 10am-3pm for confidential advice and support.
143. Open the Box Course
Open the Box
A free course available to women affected by domestic abuse Open the Box Programme is a 10-week course helping women to understand and recover from the impact of domestic abuse. It looks at breaking the cycle of abuse by looking at what makes a relationship abusive and increasing confidence and self-esteem.
Open the Box is a free course to any woman who has been affected by an abusive relationship.
Open the Box is currently being run in King’s Lynn.
What are its aims? To help women identify domestic abuse To understand the effects and impact of domestic abuse on children To help women gain self-esteem and the confidence to improve the quality of their lives To give women the knowledge and tools to live a safer and happier life, free from abuse
To make enquiries about Open the Box or to reserve a place please contact mailto:[email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
144. Teenage Relationship Abuse
Helping Young People to get Relationships Smart Being a teenager can be a difficult and confusing time for many, but when young people find themselves in a relationship where they are treated badly and which ‘hurts’, it can leave them with extra layers of confusion, self-doubt, a lack of confidence and lowered self- esteem.
Escape the TRAP is a programme specifically designed to help young people recognise and protect themselves from teenage relationship abuse. For more about domestic abuse and controlling relationships go to www.pandoraproject.org.uk
If you want more info about Escape the Trap courses please e-mail mailto:[email protected]
PandoraProjectN PandoraProjectWestNorfolk
145. Managing Aggressive Behaviour Who’s in Charge? Is an eight week programme combining educational and therapeutic sessions for parents of children who are verbally or physically abusive beyond parental control. The programme works with parents to understand the complex nature of abuse. This is achieved by the use of 8 structured sessions which incorporate group exercises discussions and handouts. Further information from Tracy at mailto:[email protected] W: www.pandoraproject.org.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
146. Pandora Service in North Norfolk
Pandora have secured funding to extend the services into coastal North Norfolk. The areas covered will be Fakenham to Aylsham, Cromer to Wells. They will offer 1-1 support to women affected by domestic abuse, current or historic and we will be running the 10-week recovery programme, Open the Box. There is a huge need for this service in North Norfolk and Pandora are very excited to have the opportunity to expand our work. www.pandoraproject.org.uk [email protected]
147. Phoenix Project for Sex Workers
Pandora project have received 3-year funding from Norfolk Police and Crime Commissioner’s Hidden Victim’s Fund for a new and exciting project.
Phoenix Project will be offering a specialist service to female indoor sex workers in King's Lynn, Norwich and Great Yarmouth. They will provide advocacy, offer support and advice around safety, whilst also looking at emotional care and practical needs. They will work closely with Norfolk police to identify and support women who are victims of trafficking.
This amazing opportunity will enable us to continue expanding our services, offering support to vulnerable women.
W: www.pandoraproject.org.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
148. Free Legal Advice in Kings Lynn Entered February 2020
From February 2020 Norfolk Community Law Service (NCLS) are piloting a new Free Legal Advice Service at Citizens Advice, Hanse House, South Quay, Kings Lynn, PE30 5GN.
Each session will offer 15 minutes initial advice with a qualified solicitor. The sessions are planned to run on alternate Thursdays, starting 6th February 2020 , from 2pm-4pm.
One area of law will be offered per session and currently this is mainly Family with the occasional Employment law session, although hopefully the areas on offer will be expanded in the future.
Please call NCLS on 01603 496623 for details and to book an appointment.
Alternate Thursdays from 2pm
149. Domestic Abuse Law Clinic
Each Wednesday morning Norfolk Community Law service offer 30- 45-minute appointments at our Norwich office. In certain circumstances we can provide advice to clients based in other locations by Skype.
The free, independent legal advice at these session is provided by local experienced solicitors and barristers who so generously give their time for free. The solicitors can give advice on injunctions, non-molestation and occupation orders and can sign post you to Legal Aid solicitors if appropriate.
The service is supported by a team of Law students who, under supervision, provide administrative support and follow up letters.
We work in partnership with Leeway who provide support to adults and young people looking to break free from domestic abuse in Norfolk and Waveney. To contact them for confidential advice and support call 0300 561 0077, a link to their website is here. https://www.ncls.co.uk/domestic-abuse-advice/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
150. Leeway Domestic Abuse Services
West Norfolk Domestic Abuse Case Workers Offer • One to one support • Access to emergency refuge accommodation • Advice sessions • Power to Change women’s groups
The Power to Change Self Help Programme is a nationally recognised 6 week programme to help survivors of domestic abuse to identify abusive situations and develop the confidence to take control of their lives and keep themselves and their children safe. The programme focuses on the following areas/outcomes
This can be offered one to one in the community • Understanding Basic rights • Understanding domestic abuse as an issue of power/control • Supporting children affected by domestic abuse • Coping with difficult emotions • Developing assertiveness skills and setting boundaries • Maintaining safety • Dealing with authority figures • Developing healthy relationships
Please see Power to Change courses available in the West: For more information contact: 0300 561 0077 Or email: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
151. Domestic Violence Surgeries
LEEWAY DOMESTIC VIOLENCE AND ABUSE SERVICES A supportive, non-judgmental & confidential service for women dealing with domestic violence/abuse, past or present
Advice surgeries are run across West Norfolk. For details of dates, times and venues please call 0300 561 0077
Advice surgeries also held in other locations around Norfolk & Waveney
NORWICH CENTRAL NORWICH WEST EARLHAM DRAYTON AYLSHAM BROADLAND AREA DOWNHAM MARKET KINGS LYNN COUNCIL SWAFFHAM DEREHAM THETFORD COMPLEX NEEDS CASE WORKER • WEST NORFOLK • NORWICH
FOR ALL ENQUIRIES PLEASE CALL 0300 561 0077
152. Leeway Coffee Morning
YOU ARE INVITED TO A LEEWAY COFFEE MORNING AND ARTS AND CRAFTS SESSION
We are holding a coffee morning and Arts and Crafts session for our current service users.
2nd Monday of every month Hunstanton
Please call 0300 561 0077 for time and venue
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
153. Leeway SafetyNet +
Leeway, NLCS and NCAN are working together to offer free, practical and emotional support to adults from migrant communities living with or fleeing domestic abuse. The support is multi-lingual, and you will be able to talk to someone in confidence about your situation, in a language you can understand. It can be either phone support or one-to-one support, with free immigration options advice through OISC registered advisors and short-term emergency accommodation. You will be offered safety planning and information on your situation. If you cannot speak English, you will need to give your name, a safe contact number and the language you speak https://www.leewaysupport.org/help-support/
FOR ALL ENQUIRIES PLEASE CALL 0300 561 0077
154. Male Victim Advice Line
Male Victim Advice Line
Weekly: Wednesdays 10am 12pm Fortnightly: Mondays 5pm – 7pm Monthly: First Saturday every month 10am – 2pm
CALL 07774 546 777
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
155. Good Friend Guide for DA
How to be supportive to a friend or family member experiencing abuse. Are you looking for practical and simple advice on how to better support a friend in an abusive relationship? We’ve put a short guide together to do just that. Though this is not a definitive resource with all the answers for each individual case, it’s a good place to start especially if you’re feeling unsure or anxious. Don’t worry! You can do this...
There is no one-size-fits-all solution so take and leave the advice you’ll find here.
For now, we have decided to focus our attention on violent and abusive relationships in which the survivor is a woman. The relationships may be heterosexual or same-sex. Although CHAYN’s work is mostly aimed at women, the advice given in this guide can be used by anyone who believes it can be helpful to them, regardless of gender.
This guide is part of a continuing discussion about how we can support women in violent relationships. We welcome suggestions and contributions that will help us improve this guide. The guide was originally developed by Cagnesciolte in Rome and has been remixed by CHAYN. https://chayn.gitbooks.io/the-good-friend-guide/content/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
156. DWP Help for Victims of DA
Domestic violence and abuse are still a huge problem in our society, with far-reaching and devastating impacts.
The cross-government definition of domestic violence and abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to:
• psychological • physical • sexual • financial • emotional
The government is fully committed to the prevention of abuse and the Department for Work and Pensions (DWP) has a range of measures designed to support people who flee violent and abusive households.
This Link provides information on https://www.gov.uk/government/publications/domestic-violence-and-abuse-help-from- dwp/help-available-from-the-department-for-work-and-pensions-for-people-who-are- victims-of-domestic-violence-and-abuse
1. Informing DWP about the domestic violence and abuse 2. Providing evidence of domestic violence and abuse 3. Housing Benefit 4. Jobseeker’s Allowance (JSA) and Employment and Support Allowance (ESA) 5. Universal Credit 6. Benefit cap 7. Removal of the spare room subsidy 8. Discretionary Housing Payments 9. Migrant partner support 10. Child Maintenance Service application fee
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
157. Child Sexual Abuse Peer Support Group in Downham Updated July 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
158. Supporting Vulnerable Women 18+
What is the Wonder+ Scheme? The Wonder+ Scheme in taking over from the Wonder Scheme to support women offenders and those at risk of offending living in Norfolk. It is a partnership between St Giles Trust, Future Projects and City Reach Health Services to offer advocacy, advice and guidance to women as well as helping them to access other services that may be of help to them.
Who is the Wonder+ Scheme available to? The service will be available to women living in Norfolk or intending to live in Norfolk who meet the following criteria: • Aged over 18 years of ages and: • Attending one of the Police Investigation Centres (PICs) in Wymondham, Kings Lynn, Aylesham, Great Yarmouth and Bury St Edmunds. • Engaging with the local policing teams and/or teams within the Early Help Hubs. • In receipt of support from another statutory or voluntary agencies but requiring more specialist support.
What are the benefits of working with the Wonder+ Scheme? The team will provide a non-judgemental, safe and confidential space. We will work alongside you to develop an individually tailored support plan which will incorporate your needs and goals. We offer support, advice, guidance and advocacy, both practical and emotional, such as: Housing Benefits / finance Education, training and employment Building / sustaining positive relationships (family, children, friends) Mental and physical wellbeing (including sexual health) Problematic substance and alcohol use Risky behaviour Domestic / sexual abuse and violence
The opportunity to receive support with the aim of preventing further involvement with the Criminal Justice System.
To find out more about the programme, please contact - Clare Bradley Contract Manager - Norfolk and Suffolk St Giles Trust T: 07770 012 443 E: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
159. Footsteps – St Giles Trust
The project is female led and aims to support women, with a connection to London, West & South Yorkshire and Norfolk, at every stage of their Criminal Justice System (CJS) journey. The case model we adopt provides a holistic, tailored support service to women presenting as vulnerable, with complex and multiple disadvantage. We will provide a safe space where service users are confident in their options and choices and ensuring that they have the opportunity to turn their lives around.
Footsteps is a specialist mental health service offering intensive resettlement support and flexibly filling potential gaps, meeting and supporting service users pre, post and at release, and those who are at risk of offending.
Support includes prison/police custody based and community assessments, meet at the gates service, local authority Homelessness Applications and access to supported housing. Service users will also be diverted from homelessness applications into suitable private rented accommodation where appropriate. Other interventions will include access to drug and alcohol services and rehab programmes, referral to family support, entry to employment, training and education and gang exit support through St Giles gang projects where criteria permits.
The Footsteps team comprise of a small group of St Giles Peer Advisors and Volunteers. Our Peer Advisers. We will also support them with their own needs, including sourcing paid employment.
Client Group: • supporting women coming into contact with the Criminal Justice System • Women with Mental Health and wellbeing needs • Supporting women affected by ASD • Women with children • Women with multiple disadvantage • Women who identified as extremely vulnerable (to domestic abuse for example). • Women who are sex workers“ https://www.stgilestrust.org.uk/
ST Giles are covering Norwich and Kings Lynn with Footsteps from 3rd September 2018
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
160. Norfolk & Suffolk Victim Care
Covering the whole of Norfolk and Suffolk, we’re a free, confidential support service specifically designed to help victims and witnesses of crime. Whatever has happened to you, whatever you may have witnessed and whenever it took place, our trained support staff will work with you to make sure you receive the help you need to cope and recover. It doesn’t matter if you have reported the crime to the police or not, or previously turned down offers of support – support is available if you need it. How we can help you Emotional support Being a victim or a witness of crime brings up a huge range of emotions that can make you feel angry, sad, overwhelmed, scared and everything in between. However, you feel, we’re here to talk, to help you make sense of everything. We can provide a safe place for you to talk through your thoughts and feelings, and to ask any questions you may have. Our support is completely confidential and independent. Practical support Filling in compensation claims, fitting home security measures, getting medical treatment and repairing damage to your property are just some of the examples of the practical challenges you may need support with following a crime. Everyone’s experience is individual – whatever you need, speak to us and we’ll tell you how we can help. The Criminal Justice System We can also help you prepare for going to court as a victim or a witness and explain your rights and what you can expect when going through Criminal Justice. Whatever you need, we’re here for you. Click here to contact us, or visit our help and support pages. On the website https://www.nsvictimcare.org/
Guidance on referring clients to the service: 1. If you have access to the Egress system, please complete the form and send it in securely via this system using the [email protected] email address 2. If you use cjsm, please complete the form and send it via the cjsm system to [email protected] 3. Alternatively – please telephone us on 0300 303 3706 and we will advise you how to refer in to the service
For more information and to arrange a talk about the service or to obtain promotional material please contact Tracey Woolf Engagement Lead Phone: 01603978610 Mobile: 07795366985 Text Relay: 18001 01603978610 Email: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
161. NHS Safeguarding App The NHS have launched a safeguarding app for all Health professionals covering all aspects of safeguarding for both adults and children & young people
Look for NHS Safeguarding Guide App in the app store
A version for desk top computer is available at http://www.myguideapps.com/nhs_safeguarding/default/about.html?nocache=0.41337238 51141099
The content of the material within this app was originally developed by NHS Midlands and East SHA and further updated and developed in by a consortium of CCG safeguarding leads in the East. NHS England regional safeguarding leads have supported the development of the content to suit all healthcare staff in England and the content has been additionally developed by safeguarding leads across England. Should you wish to feedback on the content of the app please contact:
Dr. Sarah Robinson Patient Experience and Quality Manager, Nursing Directorate NHS England - Midlands and East (East) [email protected] or eleanor.sherwen1@nhs.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
162. Tool Kit for Male Victims
Toolkit for Work with Male Victims of Domestic Violence Respect has published the second edition of a toolkit for professionals working with men experiencing domestic violence. The purpose of this toolkit is primarily to support and inform work with male victims of domestic violence. Hard copies are available at £10 per copy, including postage and packing. Please complete the online Men’s Advice Line publicity material order form .
Download the Toolkit for free chapter-by-chapter (PDF format): Toolkit for Work with male victims of DV 2nd ed 1. TITLE PAGE, INTRODUCTION Toolkit for Work with male victims of DV 2nd ed 2. MEN AND DV. Respect©(What do men tell us about their experiences of domestic violence? Male victims and diversity. Categories of clients who may approach services for male victims) Toolkit for Work with male victims of DV 2nd ed 3. IDENTIFYING. Respect©(Value and purpose in identifying who is doing what to whom. The dangers of incorrectly identifying someone. Brief assessment process-gathering evidence during a short meeting or telephone call. Checklist tool to use to help identify who is doing what to whom and with what consequences. Analysis and coming to conclusions) Toolkit for Work with male victims of DV 2nd ed 4. ASSESSING. Respect© (Longer assessment tools and forms for work with men presenting as victims of domestic violence) Toolkit for Work with male victims of DV 2nd ed 5. RESPONDING. Respect© (Suggested responses to clients following assessment) Toolkit for Work with male victims of DV 2nd ed 6. CASE STUDIES. Respect© Toolkit for Work with male victims of DV 2nd ed 7. RESEARCH, BIBLIOGRAPHY Respect© (Information from UK national research about the incidence, scale and effects of domestic violence on men. Information from other research on gender and domestic violence. Analysis of monitoring calls to the Men’s Advice Line 2010 and 2011. Reports of sexual abuse experiences on the Men’s Advice Line from heterosexual and gay men. Bibliography and further reading)
For more information see the website http://www.mensadviceline.org.uk/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
163. Sexual Harassment in Schools & Colleges
Sexual violence and sexual Harassment between children in schools and colleges Advice from the Department for Education for schools and colleges on how to prevent and respond to reports of sexual violence and harassment between children. The guidance covers: • what sexual violence and harassment is • schools’ and colleges’ legal responsibilities • a whole school or college approach to safeguarding and child protection • how to respond to reports of sexual violence and sexual harassment
sexual-violence-and-sexual-harassment-between-children-in-schools-and-colleges
164. Modern Slavery Helpline
Modern slavery is real. It is happening in our communities. An unseen crime, it hides in take- a ways, hotels, car washes, nail bars and private homes.
The Home Office predicts that there may be as many as 13,000 victims in the UK alone. There is no typical victim of slavery. Victims can be men, women and children of all ages and cut across the population, but it is normally more prevalent amongst the most vulnerable, minority or socially excluded groups
If you are a frontline professional, please look through this section which lists a range of useful links and websites with more information https://www.modernslaveryhelpline.org/learn-more/frontline-professionals
The Modern Slavery Helpline and Resource Centre 24/7 Modern Slavery Helpline- 08000 121 700 www.modernslaveryhelpline.org
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
165. Modern Slavery briefing note Project Aidant is nationally coordinated activity aimed at targeting the threat of Human Trafficking and Modern Slavery. This will see nominated weeks of ‘intensification’ activity, which will focus on different nationalities and communities each time.
Polish nationals National data highlights that the number of Polish nationals being referred for support due to this type of exploitation remains significant. The majority are referred for labour exploitation but other exploitation types include domestic servitude and sexual exploitation.
How can I assist? In your roles, you could become aware of information that someone is being exploited in this way so be aware of some of the indicators of modern slavery and human trafficking: Those being kept as slaves might have their movements restricted They may appear injured and malnourished They may have a lack of belongings; E.g. their passports and ID taken from them to stop them having freedom to leave and work elsewhere. They may also wear the same clothes every day. Are they avoiding eye contact and reluctance to talk to strangers? They may not know their home or work address
What should I do if I suspect someone to be a victim of modern slavery? If you think someone is in immediate danger you should call 999 to report it. If there is no immediate threat then you can report to Police via 101. Alternative routes to support are the Modern Slavery helpline (0800 0121 700) or The Salvation Army (0300 303 8151). Any other information that you think may be relevant can be provided in confidence for creation as intelligence by sending an email to [email protected]. If you are part of a statutory organisation, please ensure you report your concerns to your safeguarding lead.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
166. Safe Carwash App Entered April 2019
Modern slavery is hidden in plain sight on our high streets. People are being forced to work long hours, for little or no pay, and under threat of violence in hand car washes. Many hand car washes are legitimate businesses, but some of them are not. Police raids in hand car washes in towns and cities up and down the country have unearthed victims living in horrendous conditions.
The Safe Car Wash app is a new tool that will enable the largest community intelligence gathering exercise ever attempted in the United Kingdom.
Download the free app onto your smartphone. When you are using a hand car wash, simply open the app and complete a short survey about the working conditions of the car wash. https://www.theclewerinitiative.org/safecarwash
167. Norfolk Against Scams partnership The Norfolk Against Scams Partnership (NASP) is a partnership of organisations committed to taking a stand against scams and aims to make Norfolk a scam free county. We are working together to protect and support residents and businesses in Norfolk from scams, doorstep crime and fraud. Being scammed or targeted by fraud can have a devastating impact on some of the most vulnerable people in Norfolk. It can also destroy small businesses. The NASP will work alongside the existing Friends Against Scams network to bring together a wide range of Norfolk organisations who can, for example: • • raise awareness of the issues • • share advice & warnings on how to stay safe • • deliver training to clients or staff • • support people who have fallen victim to scams
The NASP will look to develop and share best practice around educating and raising awareness of the issues of scams, doorstep crime and fraud. This will ensure that whenever a person or business needing advice or support with a scam issue comes into contact with an NASP partner organisation, group or service they will receive clear and consistent advice. Where necessary they can be easily signposted on to other partners if further support is needed to deal with the issue. If you are part of an organisation, group, charity or service and would like more information visit www.norfolk.gov.uk/nasp or email [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
168. Scams Prevention Service Entered June 2019
Being a victim of scam/fraud can have a large scale and lasting impact on a person both financially and emotionally. SPS is a new project operated by Norfolk Constabulary and hosted by Norfolk and Suffolk Victim Care (NSVC). The service provides a joined up, multi- agency response to the needs of vulnerable victims of scams in Norfolk.
The main aim of SPS is not to investigate but to reduce the likelihood of repeat victimisation of vulnerable victims of scam and further targeting by working with partners to provide appropriate advice, guidance and support. This could be achieved by providing an immediate support over the phone or arranging for a trained Police Volunteer to visit at home and talk through about what has happened, offer support and help to ensure that it never happens again. We can provide advocacy, practical advice and information to develop confidence and safety, and we can offer follow-up support to help to cope and recover.
Raising awareness of scams in Norfolk is also a big part of the project. SPS team members take the responsibility to go outside and talk to the public and professionals about scams, providing advice and scams prevention information in events open to the public and delivering friends against scams training so that less of the population become victims of scam.
To contact SPS please dial the Police Non-Emergency Number 101 and then extension 5483, please leave your name and contact details to be contacted back if the SPS coordinator was not available. Alternatively, you could email SPS on [email protected]
169. Friends Against Scams Presentations Entered April 2019
Taking a stand against scams Join us at our scam’s awareness event
Free Friends Against Scams Presentations from your local NatWest Community Banker at a venue to suit you. Contact us for more information or to arrange a presentation RSVP: Lucy Croft South Norfolk, Helen Barwick North and Central Norfolk, Lisa Auker West Norfolk. Email: [email protected] [email protected] [email protected] Tel: Lucy 07711763317, Helen 07711762669, Lisa 07590803131
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
170. Young Friends Against Scams Entered December 2019
‘Young Friends’ is part of Friends Against Scams and has been designed to teach young people aged 8+ about: • Scams and how they can affect people’s lives • Different types of scams including – postal, telephone, online and doorstep • How to protect yourself form being scammed • How to spot and help a scam victim
It is essential that young people learn how to protect themselves and their families from scams. Learning how to protect yourself against fraud and scams is an essential skill, especially given the rise of new technology that young people are faced with. Young Friends is available as two packs, one aimed at schools and one for youth groups. If you would like to find out more get in touch with the National Trading Standards scams team at: www.FriendsAgainstScams.org.uk/contact or email the Norfolk Against Scams Partnership [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
171. Women And Gambling Entered December 2019
GamCare is a national provider of free information, advice and support for anyone affected by problem gambling, and we have recently gained additional funding to deliver a two-year, nationwide Women’s Programme. We know from the calls to our National Gambling Helpline and from our treatment services, that there are women in West Norfolk who are affected by these issues. Many people still think of gambling as a ‘male issue’ yet, in our experience, that’s not the case, and it means that women who are struggling may be less likely to reach out for support.
Could women coming into contact with your service be affected by a gambling problem? Are women you see affected by debt, relationship difficulties, gender-based violence, housing issues, depression, anxiety, feelings of isolation or suicidality? If they are, there is a chance these issues could be the result of a gambling problem – whether their own or someone else’s.
We can offer: • FREE face-to-face, flexible training packages with an aim of upskilling teams around gambling-related harm, early identification, advice, signposting and referral • FREE resources for staff and volunteers, and for women and girls in your service affected by problem gambling • FREE treatment for anyone affected by problem gambling • A single point of contact for ongoing support and advice
By working together, we hope to reduce gambling-related harm experienced by women and increase access into our free treatment services across Great Britain.
If you are interested, want to find out more, or are ready to book your FREE training, please get in touch!
Polly Johnson Women’s Programme Outreach Officer – East of England M: 07397 224948 E: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
172. SOS Bus in Kings Lynn Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
173. County Lines Briefing ‘County lines’ is the term used to describe the approach taken by gangs originating from large urban areas, who travel to locations elsewhere such as county or coastal towns to sell class A drugs. Gangs typically recruit and exploit children and vulnerable young people to courier drugs and cash. Typically, users ask for drugs via a mobile phone line used by the gang. Couriers travel between the gang’s urban base and the county or coastal locations on a regular basis to collect cash and deliver drugs
Gangs recruit children and young people through deception, intimidation, violence, debt bondage and/or grooming. Gangs also use local property as a base for their activities, and this often involves taking over the home of a vulnerable adult who is unable to challenge them.
County lines was first identified in 2014. The first National Crime Agency threat assessment on county lines was published in August 2015 based on information gathered in 2014. An updated assessment by the National Crime Agency was published in November 2016, which provided a more comprehensive picture and showed that this was a growing issue.
Whilst progress is being made, more needs to be done. The Government is very keen to ensure that all the key sectors (police, safeguarding, children’s services, adult social services, housing, schools and others) are aware and are taking this issue seriously. We have established a new Working Group on County Lines which will oversee a 12 month action plan to tackle this issue and brings together key departments, the National Police Chiefs’ Council, National Crime Agency and other key partners.
It is critical that practitioners working directly with children and vulnerable adults are aware of what county lines is, how to identify those at risk or involved in county lines exploitation and what action to take. County lines cuts across a number of issues including: drug dealing, violence, gangs, exploitation, safeguarding, modern slavery and missing persons, and to tackle it requires the efforts of a range of departments, agencies and organisations. If you require further information on issues relating to county lines, please contact Wayne Jones at: [email protected]
Or the briefing paper on Norfolk Safeguarding Children’s Board http://www.norfolklscb.org/summary-briefing-paper-county-lines/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Groups
174. West Norfolk Borough Charity The King’s Lynn & West Norfolk Borough Charity Trust is one of a number of local charities that help those, who are in need, within the Borough. The Trustees come from all walks of life and include appointees from King’s Lynn Borough Council & Social Services.
The object of the charity is to try to relieve hardship or distress by paying for, or making a contribution to, items, services or facilities calculated to help those in need who apply for help. Recent assistance has included the purchase of cookers, washing machines, specialist clothing and help with relocation expenses within the borough. Each application is considered on its own merit and grants are not given where the relief should be met from Public funds.
Application forms should be sent to the secretary:- Andy Stephens OBE Tel 01945...430599 M 07595...939769 Email: [email protected]
Please read the guidance notes carefully and complete the application form in full with all the information requested. The Trustees meet quarterly but do consider urgent applications between meetings. https://www.kingslynnwncharitytrust.co.uk/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
175. Early Childhood Community Fund
Norfolk early childhood community fund scheme Community groups that support young children and their parents in Norfolk, can now apply to a new community fund. The Norfolk early childhood community fund scheme aims to: • Help children age 0-5 to achieve their developmental milestones • Ensure children and their parents or carers are not lonely or isolated How much are the grants? Grants of up to £2,500 are available. What can a grant be used for? To help set up, or expand, groups being run for 0-5 year old’s and their parents or carers in Norfolk. Groups might include music, creative, arts or physical play. These groups will encourage parents/carers to play alongside their child and give opportunities to make new friends close to home.
How to apply for a grant There is a two stage application process. Step 1: Complete the expression of interest form This form will give you the opportunity to share your initial ideas and plans. We will use the basis of this form to allocate a development worker who will discuss your ideas with you and can offer additional ideas, advice and guidance. Completed expression of interest forms should be sent to [email protected]
The team will contact you with feedback on your proposal and can offer support to you if more information is needed prior to submitting a complete application.
Step 2: Full application Once you have received feedback on your expression of interest, we will notify you that you can complete the full application and return by the submission deadline provided to cs-0- [email protected] If you have any questions about making an application, or need to receive these forms in other formats email us [email protected].
When can I apply? Grants will be allocated from 27 November 2019 via a countywide panel which will regularly award grants. Grants will be allocated on a first come first served basis.
Application deadline Grants panel 5 February 2020 19 February 2020 5 March 2020 19 March 2020
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
176. New Anglia LEP Community Funding
Deadline for applications 5pm, 11 May 2018. Final decisions will be made in July, and projects should begin on 1 September 2018.
The Community Challenge is a scheme for Norfolk and Suffolk led by the New Anglia Local Enterprise Partnership (LEP) aiming to encourage projects from the voluntary and community sector that can actively deliver against targets to help people in the LEP area to enter employment and deliver against a range of work readiness outcomes.
Funding available Grants of up to £20,000 are available. Funding is for one year, though projects that deliver strongly against the Challenge outcomes may be considered for continuation funding to sustain, develop and scale up their model. Funding cannot be used for the purchase of capital equipment beyond 10% of the total proposed budget.
Community Challenge target outcomes Applications should state a target for the number of people the project aims to support into paid employment throughout the life of the project. Please note projects will also be asked to measure job retention over the life of the project.
Match funding All applicants will be required to provide match funding of up to 25% of the total project cost as part of their proposal.
Eligibility criteria The Challenge is open to Registered Charities/Social Enterprise organisations. It is not open to individuals or non-constituted groups.
The problem identified, and the solution proposed must all relate to both skills and employment for people facing multiple challenges in less affluent neighbourhoods
For more information please see http://www.norfolkfoundation.com/funds/new-anglia-lep-community-challenge/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
177. RAF Benevolent Fund Entered June 2019
The RAF Benevolent Fund is the RAF’s leading welfare charity with a proud tradition of looking after its own. We are there for all serving and former members of the RAF as well as their partners and dependent children
We provide a range of support aimed at serving and former RAF personnel and their dependants. This includes welfare breaks, grants to help with financial difficulty and getting about inside and outside the home, specialist advice on benefits and support with care needs, as well as support for young people through our Airplay programme.
Serving RAF We understand the pressures our serving men and women and their families can feel under. Deployment, separation and frequent moves can all take their toll. As the RAF's leading welfare charity, we provide a range of support and advice for serving RAF personnel and their dependants. Whether the need be financial, emotional, or assistance with childcare and youth support, our welfare provision is there to alleviate the pressures.
Veterans We support both young and older veterans and immediate family members with everything from injury or illness, to financial hardship, disability, emotional wellbeing, transitioning back to civilian life and living independently. We can consider any request for assistance and we provide a tailor-made approach to each individual situation.
If you need our help and support If you need our help with a welfare concern, for example: •if you are in financial need •need support in maintaining your home •have care or mobility needs
Please complete our online form or call our helpline on 0800 1692942. Alternatively, please email [email protected]
Please note, that to be eligible for assistance, savings must be less than £16,000 (or £23,250 in respect of Care Home Top Up grants), and the eligible Service person must have served in the Royal Air Force for at least one day.
For more information please see the website https://www.rafbf.org/about-us
From Monday 3 June 2019 our telephone helpline will be operational between 8am until 10pm, Monday to Sunday for general welfare-related enquires. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
178. Farming Help Charities
Farming Help 03000 111 999 (7am - 11pm) Confidential help for all in the farming community Struggling to get by and not sure where to turn? Times can get hard for everyone but the good news is that farmers can reach three farming charities, with just ONE CALL Addington Fund Provides homes for farming families who have to leave their farm and by doing so will lose their home. In times of emergency, and where hardship prevails, Addington may be able to support a farm business through its Trustees' Discretionary Fund with a short term grant. In certain counties the Fund may be able to accommodate farm workers through its Affordable Rural Housing Scheme. Visit the Addington Fund website
The Farming Community Network A UK network of volunteers from the farming community and rural churches. FCN provides a Helpline and a visiting service to farming people and families who are facing difficulties. FCN's volunteers provide pastoral and practical support for as long as it is needed, helping people to find a positive way through their problems. Callers to the Helpline who need FCN support are put in touch with a local volunteer. Visit the FCN website
R.A.B.I (Royal Agricultural Benevolent Institution) A grant-making charity that provides confidential help to retired and working farming people in financial difficulty. Support covers all ages and is tailored to the individual, including one-off and regular grants, replacing essential household items, funding for disability equipment, care home fees, relief farm staff and training grants to help people develop skills to bring in off- farm income. Visit the RABI website Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
179. Trusthouse Grants Trusthouse gives grants for running costs or one-off capital costs to charities and not-for- profit organisations in accordance with criteria that are regularly reviewed and decided by the Trustees. Our overarching themes are Rural Issues and Urban Deprivation.
Rural Issues: We are looking for applications from organisations which are addressing issues in rural areas. ‘Rural’ in this context means cities, towns, villages and areas with 10,000 or less inhabitants which are classified in the latest government Indices of Multiple Deprivation as being in the most deprived 50%. We are interested in, for example, projects providing transport for the elderly, disabled or disadvantaged; contact networks for the young disabled; projects which encourage a sense of community
Urban Deprivation: We are seeking applications from local charities or not-for-profit organisations which are working with residents of urban areas (i.e. more than 10,000 inhabitants) which are classified in the latest government Indices of Multiple Deprivation as being in the most deprived 20%. We are interested in, for example, youth clubs; training schemes to help people out of unemployment; drop in centres for the homeless. Within these overarching themes, we are interested in three areas:
Community Support For example: work with young people; community centres; support for carers; older people’s projects; help for refugees; family support; community transport; sports projects; rehabilitation of ex-offenders; alcohol and drug misuse projects; domestic violence prevention and aftermath.
Disability and Healthcare For example: projects in deprived areas for people of all ages with physical and/or sensory disabilities; support for people with mental health issues; hospices.
Arts, Education and Heritage For example: arts projects for people with disabilities; performance or visual arts with a clear and strong community impact; alternative education projects; supplementary teaching; heritage projects in marine or industrial areas which involve local people and have a demonstrable community benefit. http://trusthousecharitablefoundation.org.uk/grants/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
180. Community Funding Grants
This Prince’s Trust Web page has a number of useful links to funding opportunities. Some of which I was already aware of, but others were new https://www.princes-trust.org.uk/help-for-young-people/who-else/employment/grants- funding/community-projects
The Percy Bilton Charity Only registered charities in the U.K. whose primary objectives are to assist one or more of the following groups:
•Disadvantaged/underprivileged young people (under 25 years of age) •People with disabilities (physical or learning disabilities) or mental health problems •Older people (aged over 60)
Large grants – one off payments for capital expenditure of approximately £2,000 and over (the majority of grants fall within the range of £2,000 to £5,000) Preference is given to specific items of furniture and equipment (excluding office items) which the Charity can fund in their entirety.
Small Grants (up to £500) For further details regarding eligibility please visit: http://www.percy-bilton-charity.org/percy-bilton-organisations For information about grants for individuals please visit: http://www.percy-bilton- charity.org/percy-bilton-individuals/
Turn2us Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services Grants may involve: •Regular amounts of money to help you with your bills and other living expenses. •One-off grants (sometimes called specific gifts) to help you pay for a specific item you need •Educational grants to help with the costs of educational and training courses. •Vouchers or an amount paid in credit to a shop to allow you to obtain specific items you need, such as food or clothing. •Funding to improve your job prospects or quality of life, e.g. respite breaks and travelling expenses. •Help with house repairs, adaptations and decorating. https://www.turn2us.org.uk/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
181. Biscuit Fund Entered July 2019
Helping those most affected by poverty in Britain today. We are a small group who operate almost solely online, keeping a watchful eye on help forums and pages for people in dire need of financial assistance. We were first formed in very early 2013 and by 2016 we had managed to raise and distribute over £50,000 to people in poverty, be it fuel poverty, food poverty or any other kind of poverty. The target we have set ourselves is to raise and distribute over £250,000. A large number of our recipients are actually working families, who are simply finding that the money they earn just doesn't cover the food/heating bills. We have also aided disabled people who have been declared 'fit for work', who have been left with no income and no job prospects, as well as folk who have been victims of crime in the form of muggings or theft. We are grateful to various police services for their assistance in getting donations to these people.
What we do We provide small, one-off gifts with no strings attached to people who find themselves in dire financial need. Since we are a very small operation relying solely on public donations, our funds are limited, and our gifts are usually quite small; around £30-£100 many of which relate to cases of food and fuel poverty. We of course do sometimes help in other ways and examples of our work can be found on our blog at www.biscuitfund.org if you’re unsure of whether you should refer a particular case to us.
Who can refer to us Anyone working in a social, advisory or healthcare organisation is welcome to refer to us. We need to be able to verify that your organisation is genuine and that you properly represent them. As an example, we have worked with benefits advisory agencies, local housing teams, homeless outreach charities and similar. If you have any queries as to whether you are eligible to refer to us please don’t hesitate to get in touch at [email protected] and we’ll be happy to advise you.
How to refer a potential client to The Biscuit Fund In order to refer a potential client for assistance from The Biscuit Fund we need as much information regarding their circumstances as possible, including their full name (we are fully GDPR compliant), an outline of their financial circumstances (i.e. what income they have and what debts, if any) and something about the need they find themselves in. Providing as complete a picture as possible enables us to approve and organise aid normally within a matter of hours which can make a huge difference to someone in desperate need.
If you think you have a potential case for us, just drop us an email at [email protected]. We look forward to hearing from you. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
182. Wind Farm Community Fund Entered October 2019
The Jack’s Lane Wind Farm Community Fund is funded by Jack’s Lane Energy Limited and aimed at small community led organisations.
The Fund is for projects which will benefit the residents of the following parishes (comprising an area of benefit spanning 5km from each of the turbine locations): North Creake, South Creake, Stanhoe, Syderstone, Bagthorpe with Barmer, Barwick, Bircham, Burnham Market, Docking, East Rudham and Tattersett. The Fund is managed by Norfolk Community Foundation on behalf of Jack’s Lane Energy Limited.
Preference will be given to projects that are located within the 5km area of benefit, however projects from further afield can be considered and a grant awarded provided the project is deemed to be of benefit to those living and working within 5km of Jack’s Lane Wind Farm turbines.
Grants up to £5,000 in any funding year. The purpose of the Fund is to support any type of activity that involves local people through small community organisations and benefits their community. The activities must provide some measure of economic, environmental, educational, social or cultural benefit for people living in the area. Jack’s Lane Energy Limited will pay annually into the Fund while the Jack’s Lane Wind Farm is operational.
If an application is time critical it will be considered outside of the scheduled panel meetings. This is subject to funding being available
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
183. Small Grants Scheme West Norfolk Entered October 2019
A wide range of activities can be funded through revenue and capital grants, and need to meet at least one of the following outcomes: • Improved understanding of different people and cultures in our local community • Increased involvement from people who face barriers to participation in community life Greater use of community buildings or outdoor community spaces particularly in rural areas • Healthier and safer lifestyles for the whole community • Increased participation in arts and cultural activities which are accessible to the whole community Exclusions Town and Parish Councils are not eligible to apply. Organisations in receipt of a Service Level Agreement from the Borough Council are not eligible to apply for capital or revenue support from this Fund, even if your project is separate to your core business funded by the SLA. Revenue grants: Revenue grants are available up to a maximum of £2,500 Revenue grants can cover running costs and activity/ operational costs. Capital grants: Capital grants can cover equipment, building, and refurbishment costs. Grants up to 1/3 of costs up to a maximum grant of £10,000 are available. Your application will need to show how the remainder of your costs will be raised. All capital projects need to adhere to the relevant Building Regulations and Planning Requirements. Please note: Capital applications for £1,000 or less, may, at the discretion of the panel, be 100% funded without the need for matched funding from other organisations. However the panel would normally expect the applicant to make a contribution. Please note: Applications should not include a mix of revenue and capital costs.
Find out more and apply
Apply on line Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
184. Lily Grants Entered December 2019
Lily Grants are available up to £1,000 for new groups or groups who want to expand in West Norfolk. They will also consider supporting an existing group who is in need of support. They can fund room hire, marketing materials, equipment, start-up costs, new initiatives. They can also help groups find other funding.
For an application form please contact
01553 616200 [email protected] www.asklily.org.uk
185. Norfolk Community Foundation Grants
Norfolk Community Foundation offers a range of funding opportunities for charitable organisations. The funding opportunities will change throughout the year and a list of the funds currently inviting applications can be found at https://www.norfolkfoundation.com/funding-support/grants/groups.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
186. Supermarkets Supporting the Community The below excerpts are all copied from individual websites, please visit each one for further details. There may well be further good work being done in which case any omission is unintentional.
East of England Co-op – free Fairtrade tea https://www.eastofengland.coop/community/how-we-can-support-you/co-op-cuppa “Maybe you’d like a supply of tea for a regular event you’re running, like a support group or weekly activity? Or perhaps you’re holding a one-off event like a coffee morning or a fete? Either way, we might be able to provide you with a free supply of Co-operative Fairtrade 99 Tea.
Central England Co-operative aims to make a real difference in our communities
To help the communities we serve celebrate in our success, we invest a percentage of our trading profit back in to projects that we feel will really make a difference.
If you’re part of a local community group, voluntary organisation or local charity, we could support your project with a grant of up to £5,000.
Since 2007, we have proudly donated over £1.2 million to help fund projects in our trading area through our Community Dividend scheme.
If your project’s postcode falls within our trading area and if you think your local community would benefit from a project that requires some help with funding, then hopefully we can help.
To begin the application process and to find out if your project is eligible for funding, please click here.
Alternatively, if you have any questions about an application please contact us prior to applying, using the Contact us link in the top right hand corner and we'll be happy to help.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Tesco - community champions https://www.tescoplc.com/tesco-and-society/supporting-local-communities/supporting-at- a-local-store-level/ “Community Champions act as ambassadors for Tesco within their area, working to ensure that we are a great neighbour that can bring genuine benefit to the local community. They work with their Store Manager and other shops in the region to shape how Tesco can get involved in local community events, providing support where it is most needed, and help keep our customers and colleagues up to date with the most recent activity. We have over 500 Champions across the business, primarily in our large format stores. If customers or colleagues would like to meet their local Community Champion to discuss how they can get involved with supporting a local event they can use the email details on the spreadsheet below or pop in to their local store.”
Morrison’s - funding https://www.morrisonsfoundation.com/funding.html “The Morrison’s Foundation provides grants towards projects undertaken by registered charities. If you're seeking funds for such a project, click on the below link to start your application. We believe that good projects come in all shapes and sizes so we're not limiting how much you can apply for, though we do ask that your project benefits people's lives in the UK.”
Lidl partners with Neighbourly https://www.neighbourly.com/blog/lidl_partners_with_neighbourly_national_rollout_redis tribute_2_million_meals “Lidl UK has announced the launch of their national food redistribution programme and support of #FundAFridge in partnership with Neighbourly. This will see all Lidl stores across England, Scotland and Wales donating food surplus to local food charities helping to feed people in need, equalling up to 2 million meals a year.” Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Asda - Community champions http://your.asda.com/community/helping-make-the-local-community-a-better-place-to- live-and-work-in “In some of our bigger stores we can provide space, including meeting rooms, for local groups to use. And they welcome charities and other local groups to raise funds in store or collect donations for food banks and other good causes. We’ve organised hundreds of local and nationwide events, ranging from sponsored events for Tickled Pink, the Chosen by you, Given by us local store fundraising collection, in-store and local community #Cakemyday activity to help celebrate Asda’s 50th birthday and handing out £4.6 million in grants to deserving community causes from the Asda Foundation.”
Waitrose – partner volunteering http://www.waitrose.com/home/inspiration/community_matters/about_community_matt ers.html “Building on the successful Community Matters model, we launched Community Matters Partner Volunteering in May 2012. Local causes can now bid for 'Partner time' as every year we set aside a budget for each store to invest in volunteering
Marks and Spencer’s – donations http://help.marksandspencer.com/support/company-website/charity-donation “If you have a request for a donation to a charitable organisation, these are often made through our local stores who have a small, limited budget and focus their support towards issues that are important to their local community. So, visit your local store and ask to speak to a manager. “
Sainsbury’s - donations https://help.sainsburys.co.uk/help/company-values/donate-to-charity All our stores also have a local charity they support throughout the year. Please click here (Opens New Window) for more details about your store’s local charity. They also have a small budget for making donations of raffle prizes or vouchers and can sometimes help with events in store such as bag packing. Contact your local store (Opens New Window), by phone only, for more information. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
187. Buttle UK – Grants
Our Chances for Children grants can now provide an enhanced package of support for children and young people dealing with a variety of issues ranging from, but not limited to; kinship care arrangements, domestic abuse, estrangement, physical and mental ill health, and substance abuse. Read on to find out more.
Kinship Care - How we help Kinship care occurs when friends or relatives take on care of a child or young person when their parents are no longer able to look after them. However, whilst this can avert a child being placed into foster care, many kinship carers report financial challenges in light of having to take care of children in unforeseen circumstances, often with heightened support needs. How Buttle Can Help see https://www.buttleuk.org/need-support/families/kinship-care#help
How we help – grants for children who have experienced domestic abuse Exposure to domestic abuse can impact on how a child or young person processes their feelings, interacts with others and can affect their mental health. They often experience significant upheaval, losing everything familiar to them. They may need help adjusting to their new surroundings and coming to terms with their experiences. https://www.buttleuk.org/need-support/families/enhanced#help
Some further grants by Buttle: We offer a contribution towards boarding school fees where there is a strong reason that a child cannot remain in the family home and are otherwise at risk of being taken into care.
We are also able to offer packages of support to young people living without the support of their family through the Graphite Capital Bursary Fund. These packages, as part of our Chances for Children grant programme are for up to £2,000 and are built around the young person’s education, training or employment goals. They also offer support towards setting up a home and their social wellbeing, which are vital factors in helping them to succeed in the future. https://www.buttleuk.org/areas-of-focus/england http://www.buttleuk.org Like us on Facebook Follow us on Linkedin and Twitter
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
188. Mobility Charity Grants
Mobility Trust Mobility Trust provides powered wheelchairs and scooters for UK residents who have severe disabilities and who cannot obtain such equipment through other means. We aim to reach and help people who, quite simply, have nowhere else to turn. We are the only UK charity that provides such broad support, regardless of age or cause of disabilities. https://mobilitytrust.org.uk/
Acts345 (not mobility specific, but of interest in general) Acts 435 is a website that directly links those wanting to give with those needing their help. This happens simply through online giving, with the Church providing a physical, face-to-face meeting point where church volunteers, called advocates, meet with those in need and post these needs on the Acts 435 website. 100% of what is donated via Acts 435 goes directly to those in need. Nothing is removed to cover administration costs – if you give £80 for a cooker, that full £80 will go to purchase that item. https://acts435.org.uk/give/other/gifts-in-kind/
The Barchester Healthcare Foundation The Barchester Healthcare Foundation supports older people and adults with physical and mental disabilities. It is able to help individuals with the cost of items that enhance the person's mobility, independence or quality of life. www.bhcfoundation.org.uk
ACT foundation ACT provides grants of up to £2,500 to individuals with the aim of enhancing the quality of life for people in need (specifically those who have a physical and/or mental disability or the aged and who are living in poverty). Applicants are required to be permanently resident in the UK. Examples of grants we will consider:- • Mobility aids • Specialised seating and car seats • Specialised beds and sleep systems • Sensory toys and equipment, room padding • Communication aids, specialised software • Respite breaks at a registered centre for the applicant only • Vehicle Adaptations http://www.theactfoundation.co.uk/content/apply-grant-individuals
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Aid for the aged in distress What will AFTAID provide a grant for? Nearly anything which is required to take away hardship from the day to day life of an older person. http://www.aftaid.org.uk/home.html
Margaret's fund We only give grants to women who are in financial need – and who are in ill health or suffering from a health-related problem. To assist you, here is a rough guide to how Margaret’s Fund normally helps successful applicants. For reasons associated with the history of the charity, we tend to favour these conditions in order of importance: •Women with TB. •Women with chest related or pulmonary illnesses. •Women with other illnesses. Grants are made for: •aids for disability •extra comforts •convalescent holidays (holidays to recover from illness) •clothing •extra nourishment •extra heating http://margaretsfund.co.uk/how-we-help/
The hospital Saturday fund The Hospital Saturday Fund provides grants to individuals from the UK and the Republic of Ireland. It is able to help with the purchase of specialised equipment and practical forms of treatment. www.hospitalsaturdayfund.org
189. Strongbones Children’s Charitable Trust
Strongbones Children’s Charitable Trust is a national registered charity set up to help families who have children suffering from brittle bone disease, bone cancer, scoliosis, arthritis, and all other serious conditions of the bone. Applicants must be under age of 21. What we do ◾We provide an online support network to over 1,000 families ◾We provide manual wheelchairs ◾We provide specialist buggies ◾We provide adapted trikes and hand cycles. ◾We provide supportive seating (If refused by State funding at panel) ◾We provide advice to families in accessing welfare benefits. ◾We provide disability aids and portable hoists ◾We organise family days to enable parents and children to network. ◾We organise and fully fund a yearly superhero party in the summer ◾Our Youth Ambassador Myles selects a child weekly to receive an Inspirational https://strongbones.org.uk/about-us/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
190. VICTA Grants
VICTA support children and young people who are blind or partially sighted by providing equipment to aid their visual impairment.
RNIB Apple iPad Air 2 and Orbit Reader 20 Scheme VICTA is currently working in partnership with RNIB on a product grant programme focussed on supporting independent study using technology. If you are registered blind or partially sighted and a UK resident you could be eligible for an Apple iPad Air 2 (32 GB) with case (age criteria 11-25 years) and/or an Orbit Reader 20 (age criteria 8-25 years). Seen as complementary technologies, it is possible to apply for both provided you satisfy the age criteria.
For all other grant applications, please continue reading below.
VICTA grant guidelines Applications will be considered for children and young people who are registered or are register-able blind or partially sighted up to and including the age of 29 years and who are permanent residents in the UK. All items supplied through our grant scheme are for home use only (not for school or college).
All applications are independently reviewed by our trustees and outcomes will be notified in writing. No outcomes will be given over the telephone. Successful applicants will be asked for a contribution towards the grant. Please note iPads will always require a 50% contribution.
Criteria •Only one grant will be awarded to an applicant within a two-year period •iPads will only be considered for children over the age of 11 years •Only one iPad will be supplied to any one applicant •Computers and/or software will only be considered for children over the age of 8 years •Computers will only be given once before the age of sixteen and once after, and there must be a 5-year gap between the grants •A maximum of 2 laptops/desktop computers can be supplied to any one applicant. •Braille Note takers will only be considered for children over the age of 11 years •Only one Braille Note taker will be supplied to any one applicant https://www.victa.org.uk/grants/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
191. Grants to Aid Recovery Entered August 2019
Recovery Innovation Fund Are you a small or micro organisation operating within Norfolk? Is your turnover less than £100,000 per year? Do you have a passion for improving the lives of people in recovery within the local area? You provide the big idea, we provide between £300 and £3000 to help make it happen.
We are looking for innovative ideas that enhance the lives of individuals presenting with drug and alcohol problems by:
• Engaging individuals into alcohol and drug interventions who struggle to access traditionally presented mainstream services • Empowering organisations to help meet the needs of our service users by facilitating greater accessibility • Equalizing opportunities for engagement within hard to reach groups • Utilizing intimate and detailed knowledge of specific areas and communities within the county • Supporting the development of mutual aid groups and fledgling social enterprises • Encouraging personal growth within the 5 Ways to Wellbeing
We specifically want your idea to meet the CONNECT stage of the 5 Ways to Wellbeing. We especially look for initiatives that try to do things a bit differently, use existing resources in new ways and offer opportunities for our service users to get involved (volunteering etc).
Funding Applications Deadlines 2019/20 1 August 2019 1 October 2019 1 January 2020 1 April 2020
What support is available? Support is available for applicants from CGL. The Big Lottery Fund website has a number of useful documents to help people plan future projects.
What the fund can be used for One-off or regular activities which promote social inclusion, such as setting up a weekly shared interest group or organising a one-off event. Equipment or resources to extends current provision to support people in recovery.
Further questions If you have any questions, please email us at [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
192. Day Trippers Grants
Special schools, children’s hospices, charities and support groups can apply for funding towards a day trip of their choice. We want to ensure children and young people with disabilities and life-limiting conditions in the UK experience great days out. Find out below if your organisation is eligible for our support and how to apply for a grant. If you have any queries, please contact us on 020 7758 0030 or at [email protected]. http://www.daytrippers.org.uk/daytrips/how-to-become-a-daytripper/
Eligibility criteria: ▪ Special schools, children’s hospices, registered charities and support groups (without charity status) based in the UK are eligible to apply. ▪ The day trip must consist of at least eight children and young people who have a disability and/or a life-limiting condition (up to the age of 25). ▪ The proposed day trip must take place in the UK. Key points: ▪ Application forms are accepted all year round. ▪ Fully completed application forms and supporting documents may be submitted ten working days or more prior to the day trip. ▪ Funding will primarily be considered for children and young people with disabilities and life-limiting conditions and their key carers. ▪ We will consider each application form and funding requested on an individual basis. ▪ We allocate up to £30 per child/young person and award grants no greater than £1,500. ▪ If the proposed day trip includes over 50 children and young people, please call us to discuss your request before completing an application form. ▪ As well as considering days out, we welcome application forms regarding in-house events (a fun day for children for example). ▪ If we are unable to cover all of the costs, we will consider making a contribution towards the day trip. ▪ Successful applicants are required to provide monitoring information after the day trip has taken place. See here for more information. ▪ Organisations are expected to pay for the day trip upfront. Payment of the grant will be issued after the day trip Organisations may receive one grant per calendar year. We will not consider: ▪ Application forms for individual families. ▪ Funding requests for overnight stays and residentials. ▪ Day trips to events funded or co-funded by Day-trippers Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
193. Grants for Education and Town History
AUDREY STRATFORD TRUST Applications are invited for projects that focus on King's Lynn. We are looking to fund projects that support education and an understanding of the history of our town. Suggested limit £5000. To apply send an email for the application pack to Claire.melton@stephenson- smart.com
194. Free Trees Entered August 2019
The Woodland Trust want to make sure that everybody in the UK has the chance to plant a tree. So, we’re giving away hundreds of thousands of trees to schools and communities
Our online application form for March 2020 delivery will reopen on 27 August 2019. If you cannot wait until then, tree packs can be purchased in our shop all year round. Who can apply? • Schools across the UK, plus nurseries, colleges and outdoor learning centres • All kinds of different groups such as resident associations, sports clubs, parish councils, You don’t need to belong to an official organisation. You could even set up a group for the purpose of planting, but you must be not-for-profit. The most important thing is that your group is willing to take on the planning, planting and care of the saplings. What are the eligibility criteria? If you’re applying as a school your trees should be planted on either the school grounds, land the school has arranged regular access to or in an area that is publicly accessible. If you’re applying as a community group, the land needs to be accessible to the public. You should also make sure your local community are aware of your plans to plant and are happy for you to go ahead. The community involvement needs to be more than just being in sight of a public footpath or an annual open day. We are unlikely to award trees which will be planted on private land such as large gardens or paddocks, unless there is genuine public access.
Before you start you’ll need to: • Know the six digit grid reference for the land using the grid reference finder • Have permission from the legal landowner • Read through our short list of FAQs. They are packed full of important and useful information which will help your application. http://www.woodlandtrust.org.uk/plant-trees/free-trees/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
195. Variety Children’s Charity
We’re here to help improve the care and ease the burden of looking after a child who is seriously ill or disabled. We really do understand the emotional and financial strain it imposes on parents and carers. Grants are available to individuals as well as organisations. We aim to provide whatever is needed: •It may be medical, such as monitoring equipment. •It may be basic care like feeding tubes or hoists. •It may be sensory play or mobility equipment for a nursery or playgroup.
Applications can be made on behalf of individual children. These must be supported by a letter from an appropriately qualified medical professional, e.g. occupational therapist, physiotherapist or paediatrician. Please ensure that this letter refers to the equipment.
Applications can also be made from non-profit making groups and organisations working with children up to, and including, the physical age of 18 years. These include statutory bodies (schools and hospitals), hospices and small registered charities. These applications must also be supported by a letter from medical professional, as above. https://www.variety.org.uk/what-we-do/equipment-grants
Variety Great Days Out 2 million children have had Great Days Out with Variety. We arrange our days out with schools or organisations who cater for children and young people who are sick, disabled or disadvantaged.
Are you a school or community group? If you work with children who are sick, disabled or disadvantaged and would like to know more about our great days out please contact us on 020 7428 8100 or email [email protected] https://www.variety.org.uk/what-we-do/variety-great-days-out Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
196. Family Action’s Welfare Grants Entered April 2019
Family Action’s Welfare Grants programme aims to help prevent an immediate crisis from spiraling and threatening the stability of families and individuals. A broken washing machine for example would for many of us be a financial burden to replace; for a family with three children and a very low income however it may mean taking out a high-street loan and plunging further debt.
Who can apply? All applications must be made, on-line, by a suitable referring agency. Suitable referring agencies include: statutory agencies or charities that provide health or social care; housing associations; probation services and GP’s.
We are only able to accept applications from referring agencies that: • have knowledge of and are able to assess the needs of the individual or family in need • Payments will only be made to the referring agency unless a prepaid Argos card is requested during the application process It is vital that the individual or families needing assistance meet the eligibility criteria of Family Action’s welfare grants programme. We regret that if an application is received on behalf of someone who does not meet the eligibility criteria a grant will not be awarded.
What are the eligibility criteria? Our welfare grants programme primarily provides grants for essential personal and household needs to assist families and individuals with low incomes, particularly those living on benefits. In addition, funding is available for disability aids that will benefit the applicant in the home,
In addition to living on a low income and having right of residency in the UK welfare grant applicants must fall into one or more of the following “priority areas” listed below to be eligible to apply for a grant.
Priority Areas • Older People: Support to promote independence; improve the quality of life and isolation for those aged 60 and over. • Disability/Sickness: Support to pay for disability aids that will benefit the applicant in their home. Please note, we do not fund ordinary personal and household needs under this category such as cookers or clothing unless a clear case is made Support for adults (over 18) with a clinical diagnosis of a mental health problem. • Support for families or individuals who have recently experienced domestic abuse. https://www.family-action.org.uk/what-we-do/grants/welfare-grants/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
197. YHA’s Breaks Programme Entered April 2019
YHA’s Breaks Programme exists to enable young people and families facing adversity to access life-changing experiences. These guidance notes will help you to complete your application form.
YHA’s Breaks Programmes focus on young people who would not be able to access a short break or holiday without our help.
Each programme has a set of detailed criteria for applicants. Full details can be found online and are also available from the YHA Breaks Team. We offer support to both families and groups. as follows:
1. Challenging Places Assisting those in areas of highest deprivation 2. Challenging Lives Assisting young people experiencing: disability, a life-limiting or life- threatening condition; homelessness or living in temporary accommodation; bereavement). 3. Family Breaks Assisting families experiencing financial difficulties, bereavement, disability, life-threatening illness and other opportunity-limiting factors. 4. Educational Assisting up to 10 pupils eligible for pupil premium.
If we cannot provide Breaks Programme assistance, please talk to our specialist group reservations team who will try to make a break as affordable as possible. Call 01629 592 705 for a quote.
Our aim is to support young people with histories of challenging circumstances. Schools, registered charities, community and voluntary organisations can apply on the behalf of any individual or group of young people who meet our criteria. Schools and groups can reapply annually as long as the application is for a different group of young people.
Family applications We aim to support families experiencing significant hardship. Please see the Family Breaks application form for full details.
All support is discretionary and subject to the availability of funds.
1. We will consider applications for a Family Break once a year 2. Group applicants can apply for a new group annually” https://www.yha.org.uk/support-programmes/family-support?fbclid=IwAR2wOL- bExka9BSW6lPnk81TCwzfhpZw54Qg8tEJG1sX_tNJfVlScsXrdSQ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
198. Younger Peoples Grants
The Elifar Foundation The Elifar Foundation welcomes applications by, or on behalf of, individual children or young adults with any form of physical or learning disability. We will consider applications by, or on behalf of, individual children or young adults with any form of physical or learning disability. Please note that due to the increasing pressure on funds and an unprecedented level of applications, The Elifar Foundation is not currently able to accept applications for grants to support older adults but will continue to focus on and prioritise support for children and young adults aged 28 and under. http://www.elifarfoundation.org.uk/how-we-help/apply-for-a-grant/
Trefoil - Personal Development Grants Trefoil offers Personal Development Grants to young people under the age of 25 years with special needs which may be psycho/social or of a physical nature which impacts upon their development. Application deadlines for 2018 are: Friday 23 February; Friday 27 April; Friday 7 September and Friday 23 November. http://www.trefoil.org.uk/applications/personal-development-grants/
199. B&Q Re-Use Scheme Community re-use - B&Q operates a community re-use scheme through all stores
The scheme is in place to donate unsellable products and materials for re-use by local schools, other educational institutions and community groups, for the benefit of the local community and the environment. These items are donated on the understanding that they will be re- used or disposed of responsibly if they aren't used. Eligible groups include:
• Schools and colleges • Child minders, playgroups and nurseries • Allotment associations, community gardening projects • Youth groups including scouts, guides and cadets • Registered charities • Adult education projects, University of the Third Age • Other local community groups
Please note that these are unsellable items. B&Q cannot guarantee the suitability for re-use. No electrical or dangerous products can be donated e.g. broken ladders, faulty chairs or lights. We do not donate items to individuals.
For more information please contact your local store directly and speak to a duty manager.” https://www.diy.com/corporate/community/waste-donation/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
200. Meet Up Society Database
“Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities.”
This is free of charge to join, web-based data-base of clubs and societies and has dozens of groups across Norfolk (though some are more focused around urban areas). The database can be searched for specific locations https://www.meetup.com/find/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
201. Friend in Deed Updated February 2020
Friend in Deed offer a range of activities and events that help bring older and younger people together to form friendships across generations We work with different types of care facilities for older people including care homes and dementia day services. We also work with schools and other organisations that want to get involved in intergenerational work.
Intergenerational care home visits Intergenerational care home visits involve babies, children and young adults visiting care homes, dementia cafes, day centres and sheltered housing sites. Intergenerational visits have been proven to not only benefit the older generation but also benefit young people.
Who can get involved Babies and children of all ages can get involved 0-5 years – Little Visitors* 6-10 years – Junior Visitors* 11-17 – Community Visitors* 18+ - Community Visitors adult * These visitors must be accompanied by a parent or guardian.
Sing, Rhyme and Move - A music and movement session for little visitors (0-5 years) to enjoy with their older friends. Monthly at Chiswick House Care home in Norwich and King’s Lynn care home. Plus pop up sessions at various locations. See Facebook events for more details.
Wiggle and Jiggle - A music and movement session for little visitors (0-5 years) and junior visitors (6-10 years) to enjoy with their older friends. Monthly at Burlingham House care home in North Burlingham. Plus pop up sessions at various locations. See Facebook events for more details.
School projects We work with schools in Norfolk and Suffolk to assist visits and projects with local care homes. We provide project ideas, support and guidance. Our previous school projects include; poetry, music, games, befriending and memory box projects.
Pen pal Scheme We run a pen pal scheme that links schools and other educational provisions to care homes. The pen pal scheme includes letter writing, sending pictures and examples of class work. This scheme is open to schools across the UK and abroad. Contact Us Alternatively, email us and find us on Facebook, Twitter and Instagram. We do not give your data to third parties unless you request us to do so. https://www.friendindeed.org.uk/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
202. Young Peoples Advocacy Providers Coram Voice has been commissioned by the Department for Education to provide the National Advocacy ‘Safety Net’ and Advice Service for children in and leaving care. This service called Always Heard will deliver the following key service for children and young people in England
1. Free access to advocacy advice - digitally and Freephone Our Always Heard team are providing advice to children and young people about their right to advocacy and to have a voice, and their entitlements as they progress through the care system. Always Heard can be contacted via:
Freephone helpline: 0808 800 5792 Email: [email protected] Text and WhatsApp: 07758 670369 Online: http://www.coramvoice.org.uk/
2. Gateway to local support - database of advocacy services Our Always Heard team has built and will be maintaining a national database of all advocacy services for Looked After Children and Care Leavers in England. This will allow young people and others working with them to find and contact their local advocacy service. http://www.coramvoice.org.uk/young-peoples-zone/services/advocacy
3. The ‘Safety Net’ – providing critical issue support while making sure local advocacy is available Some local authorities place restrictions on advocacy provider’s ability to support young people involved with Children’s Services. The Department for Education have commissioned Always Heard to ensure that there is a national advocacy ‘safety net’. Where young people are unable to access local advocacy we will be contacting local authorities to request that they make arrangements for this service to be provided. When this does not work we will be working with the Children’s Commissioner’s and her Help at Hand service. https://www.childrenscommissioner.gov.uk/help-at-hand/ Formerly known as Voice for the Child in Care (VCC), Coram Voice has championed the voice of children and young people involved in the care system since 1975. We joined the Coram group of charities in 2013. The Coram mission is to develop, deliver and promote best practice in the support of vulnerable children and young people.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
203. Become Charity for Care Leavers
We provide help, support and advice to young people in care and young care leavers so that they can unleash their potential and take control of their lives. We help make the care system work better by ensuring that young people’s voices and perspectives shape policy and service provision.
In care? Or recently left? This is the section for you…Ask us for advice - it's free
In care or a care leaver? Looking for help and advice? Talk to us in confidence – online or over the phone on our dedicated helpline for young people. We really know our stuff about the care system and what everyone’s rights and entitlements are! Call us on 0800 023 2033 between 10:30am and 5pm, Monday to Friday, or email us at [email protected]
Care Factsheets - free to download! Our Advice and Information team take calls from young people in care and care leavers on lots of different subjects. They often get asked about managing money, how the care system works and what young care leavers are entitled to.
Propel yourself into higher education! Propel is a fully searchable website for care leavers providing information on the support available to you at colleges and universities across the UK. Find out:
•whether 365-day accommodation is available •what bursaries and grants are on offer •the help and support care leavers can expect •the contact details of specific contacts to get in touch with at each institution
Propel also has loads of other useful info, like an overview of student funding, specific advice for care leavers and inspirational stories from care-experienced students about how it was for them. https://www.becomecharity.org.uk/for-young-people/care-advice-line/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
204. Opportunity for 15-25-year olds
MAP is delivering a young people’s rights project known as MORR (Make Our Rights Reality) in conjunction with Youth Access. They have a remit to work within Norfolk, Suffolk and Cambridgeshire and would like to know if you would be willing for us to work with the young people you work with.
Make Our Rights Reality (MORR) is a national project designed to teach you about your rights and give you a voice to challenge injustice! RIGHTS: Learn how to use your rights! VOICE: Campaign on your rights! ACTION: Create change in your community! RIGHTS + VOICE + ACTION = CHANGE
MAP have successfully worked across Norwich and Great Yarmouth in education and voluntary settings and would like to see how we can work with other partners and agencies across the region.
Please email or phone if you would like to hear more and please share with your contacts,
Colin Dutton Senior Participation Youth Worker M: 07876865990 E: [email protected]
MAP The Risebrow Centre Chantry Road Norwich NR2 1RF
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
205. Hanseatic Union
Hanseatic Union is a registered charity that is working to unite our local community....
Hanseatic Union has received Lottery/ESF funding on the Building Better Opportunities project. We meet with and support NEET youngsters and their families – our remit is ages 15-upwards. This means that we can help
move a whole family towards employment/ training.
We have eastern European workers who can engage with the migrant community and help this section engage with services that they often know little about. We have over 70 engaged on our esol program, we just delivered a Christmas event that had 100 attend with seven nationalities. We are out here in Kings Lynn working, delivering engagement activities and support. Our NEET program started in September and we have moved 45% of clients into employment and training in that time. To send info about your projects please email [email protected]
FREE consultation: MONDAYS 9:30 am – 11 am Broadland Hub 41 Old Hospital Mews Hospital Walk King’s Lynn PE30 5RU
Our services: • Help to find a job • Doing sign ups • Writing cv’s • Giving benefits advice • Searching for jobs & voluntary roles • Supporting with applications • Signposting to other support services
Come along for a chat for more information on how to receive support from Hanseatic Union and the Building Better Opportunities project. More information: Roberta [email protected] Or Gintare [email protected]
HansosUnija https://www.facebook.com/jonas.jonas.35728
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
206. Support for Trans Children Entered June 2019
Mermaids supports children and young people up to 20 years old who are transgender and/or gender diverse, and their families, and professionals involved in their care. Transgender and gender variant children and young people need support and understanding, and freedom to explore their gender identity whatever the outcome. Mermaids is committed to helping them and their families to navigate the challenges that they may face, and to provide a sense of community.
We work to: • Reduce isolation and loneliness for gender variant and transgender children, young people and their families. • Empower families and young people with the tools they need to negotiate the education and health services. • Reduce suicidality and self-harm in the young people who contact Mermaids, equip their parents to support their children to the same end. • Improve self-esteem and social functioning in gender variant and transgender children, young people. • Improve awareness, understanding and practices of GP’s, CAMHS, Social Services and other professionals
We have a helpline, an email support service, a parents forum and a separate teens forum, plus we organise multiple residential weekends per annum, and have several support groups. We can also give you information and links to other local organisations https://www.mermaidsuk.org.uk/about-mermaids.html
MERMAIDS HELPLINE: 0808 801 0400 Open Monday - Friday; 9am - 9pm (Bank Holiday opening times may vary) If your call is not answered, you can either leave a message and we can call you back or you can email us at [email protected]. We understand that you may only be able to receive a call from us at a specific time, so please let us know when it would be convenient to call and we will try to call you at that time. We won't call you outside of that time.
Mail: Suite 4, Tarn House, 77 the High Street, Yeadon, Leeds, LS19 7SP
Email: You can email us at [email protected] Please can you ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
207. Norfolk LGBT + Project Updated September 2019
On 21st May 2009, Norfolk LGBT+ Project was registered as a charity and continued to go from strength to strength. In 2010, Norfolk LGBT+ Project was commissioned by NHS Norfolk & NHS Great Yarmouth & Waveney to promote sexual health for the LGBT+ community in Norfolk & Waveney, taking over from Neil Kittle who ran TEN (A community based HIV prevention & sexual health promotion programme working with & for gay men, bisexual men & other men who have sex with men). The rest as they say is history!!
Please click on our services to view the services that we currently provide. http://www.norfolklgbtproject.co.uk/
Norfolk LGBT+ Project currently employs one full time member, and 11 volunteers who facilitate our LGBT+ drop in groups.
Norfolk LGBT+ Project is a community based service run by & for the LGBT+ community. It is a service influenced by the needs of its service users. We believe that by working in partnership with local groups, communities and organisations that we can provide the best possible service for the LGBT+ community in Norfolk & Waveney
BLAH LGBT+ Youth project provides support for young LGBT+ people and those questioning their sexuality and gender identity aged 25yrs and under.
Our youth groups meet fortnightly in a safe and confidential space.
We currently have 5 BLAH youth groups – Norwich, King’s Lynn, Breckland and Great Yarmouth. For dates and times of all our BLAH sessions please click on calendar. http://www.norfolklgbtproject.co.uk/calendar/
Please email us at [email protected] Or call 01603 219299 for more information
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
208. Switchboard LGBT Information At Switchboard we provide an information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity. Contact can be made by phone, message or email. “We listen to all kinds of calls, and we take every one seriously. Whatever made you call, we’re glad you did – and we want to help you.” Here are some of the things people might call us for: •Information about support groups for someone who thinks they are trans or non-binary. •Support for a man who has been a victim of homophobic abuse but has previously had a bad experience going to the police. •Contact details for an LGBT-friendly therapist. •Support for a lesbian teenager thrown out of her home by her parents, and who needs somewhere to stay. •Information on how to get to local gay pubs for someone with mobility issues. •Times and places for a local bisexual social group. •Listening to some of the concerns a mother has about her child who is trans.
Every call is unique, and Switchboard prides itself on responding to the changing needs of our communities by providing a service that’s continually evolving and relevant. The majority of those who call are LGBT+ but we also get lots of callers who are considering issues around their sexuality. And then there are friends, parents or family members of LGBT+ loved ones who are looking for some independent advice and support. https://switchboard.lgbt/help/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
209. Stonewall information Service for LGBT Contact Stonewalls Information Service - We answer questions on any issue affecting LGBT people
Got a question? A problem? Need support? We’re here to help with any issues affecting LGBT people or their families. Whatever your situation, you’re not on your own. We’ll do what we can to help or point you in the right direction of someone who can.
Please be aware that we're an information service, not an advice service. Although we can put you in touch with organisations who provide counselling services and legal advice, we don't offer these services ourselves.
You can tell us about your situation by completing the form below or calling us on 08000 50 20 20. The Information Service is available Monday to Friday, 9.30-4.30. If we don't answer, please leave a clear message outlining your question or problem along with your name and number and we'll call you back.
We’ll do our best to get back to you within three days of your enquiry but, as the Information Service is led by volunteers, there might be a bit of a delay once in a while. We’re sorry if that causes you any inconvenience but, rest assured, we will get back to you.” https://www.stonewall.org.uk/help-advice/contact-stonewalls-information-service
210. Targeted Activities for Young People
Prospects in the new service commissioned by Norfolk County Council for young people. The criteria for referral is that the young person must be aged 13-19 and “at risk of statutory intervention” which can include a risk of youth offending; mental health difficulties; risk of school exclusion; health referrals, etc. In addition, they are keen to support the Early Help Team and others with their ‘step-down’ of young people who may need additional support to manage exiting services and gaining their independence. Referral is by the Request for Support form on the Early Help page of the Norfolk County Council. More information from Gary Murray mailto:[email protected] Or: 07702 877341 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
211. Mini Museum Club
This autumn (2018) Lynn Museum are launching 'Mini Museum Club' for children aged 4 and under. These sessions will allow the children to take part in activities aimed specifically for their age group.
To coincide with the current exhibition 'Animal ABC' the first six sessions will be focused on amazing animals, and will be full of singing, exploring, communication and play. 50p per child, per session - with all accompanying adults free. Older and younger siblings are also welcome. No need to book, just drop in to any session. All dates can be found on our events calendar.
Advance booking Telephone: 01553 775001 Email: [email protected] Online: www.artickets.org.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
212. Anime & Gaming in Kings Lynn
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
213. Hunstanton Drop-in Youth Club
Youth West
Hunstanton Drop-In Youth Club FREE drop-In Youth Club with indoor and outdoor activities for young people aged 11 - 18 years.
Hunstanton Community Centre, Avenue Road, Hunstanton, Norfolk PE36 5BW
Time: 6:00pm-8:00pm Day: Mondays
More information at https://benjaminfoundation.co.uk/youth-west or telephone 01603 615670
214. G.O.Y.A G.O.Y.A. (Get Off Your A***) FREE sport and physical activity sessions open to young people aged 14 - 19 Wednesday’s 5pm – 7pm Multi-sports Thursday’s 5pm – 7pm Skateboarding
Freebridge Discovery Centre, 8 Columbia Way, King’s Lynn PE30 2LA
All abilities welcome, just turn up and have a go!
For more information or to find your local youth club please contact: YMCA Communities - Telephone: 01603 340865 or Email: [email protected] www.ymcanorfolk.org/what-we-do-2/youth-projects Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
215. SWAN Youth Project Updated February 2020
The SWAN project was set up in 2011 in response to the West Norfolk Partnership’s Quality of Life survey, in which young people in the southern neighbourhood said that there was nothing for them to do. After a series of consultations, the SWAN project was set up to cover the whole of the southern neighbourhood, not just Downham Market town.
Centre Activities The SWAN Centre offers educational, social and operational support to young people between 8 and 18 years of age. They engage with young people primarily through their ‘Open Access’ sessions using targeted activity to help young people overcome disadvantage and grow in confidence. The current offer at SWAN includes: • Open Access sessions – young people can drop in and join in for chat, support, advice and activities Our current groups are: Tuesday 4pm – 5pm Quiet Group, limited to 15 young people at Downham Centre. Age 8+ Tuesday 5pm – 7pm at the Downham Market Centre, 50p entry. Age 8+ Thursday 4.45pm – 6.45pm at Watlington Village Hall, free entry (term time only). Age 10+ Friday 5pm – 7pm at the Downham Market Centre, 50p entry (term time only). Age 8+ Everyone over 8 is welcome, we just need registration forms filled prior to entry please. Please note that the Tuesday sessions get particularly busy, with up to 50 young people attending
• One to one support for mild / emerging mental health concerns – six sessions are offered initially, using referrals from families, schools and other agencies • Peer Mentor Scheme – Aimed at young people in year eight and above • Young Carers – New group for young people aged 10 to 16 who care for family members or close friends • Multisport – a weekly group aimed at young people who are not currently active • Bespoke groups – these cover topics such as social and emotional skills, confidence and transition • ‘C’ Card point – the Centre has a trained ‘C’ card practitioner for young people aged 13 to 24 • Advice and guidance – sessions are held once every half term so they can consider their future • Vocational taster sessions – once a term young people experience vocational work, for example most recently a motor engineer and a veterinary practice.
Swan Youth Project, Paradise Road, Downham Market, Norfolk, PE38 9JE | t. 01366 386259 https://www.swanyouthproject.org/contact-us/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
216. New Youth Clubs in West Norfolk
Youth Investment Fund is funded by the Big Lottery Fund and the Department for Digital, Cultural, Media and Sports. The Youth West partnership agreement of seven organisations is led by the YMCA Norfolk, working collaboratively in West Norfolk to establish a network of local open access youth clubs aimed for 11 to 18-year olds. The Partnership includes The Swan Project, The Benjamin Foundation, St-Eds, West Norfolk Mind, The Garage, The National Youth Theatre and YMCA. The aim is to introduce a carousel of activities for young people that addresses key priorities raised locally including mental health, increased opportunities and places to go. Each partner brings a wealth of experience to the youth clubs in areas such as; mental health training, behaviour and wellbeing, homelessness, employability skills, sports, dance, music and youth arts.
Youth Club details are as follows; The Discovery Centre King’s Lynn Friday 6:30 to 8:30pm The Pavilion Terrington St Clements begins on Monday 10.9.18 7pm – 9pm Please Contact YMCA – [email protected]
Wareham Village Hall begins Thursday 6.9.18 5pm – 7pm The Swan Centre Downham Market Tuesday & Friday 5pm – 7pm Please contact The Swan Project - [email protected]
Ripper Memorial Hall Docking begins Friday 7.9.18 6pm – 8pm Hunstanton Community Centre Monday 6pm to 8pm Please contact The Benjamin Foundation – [email protected]
Funded jointly by Department for Digital Culture Media and Sport and the Big Lottery Fund.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
217. Ambition Quality Mark Ambition Quality Ambition Quality is a national kite mark to recognise and accredit good quality, safe youth provision. Getting an Ambition Quality mark means your youth club, drop-in café, sports club or youth project is welcoming, gives young people a chance to grow and develop social skills, and that there are policies and procedures in place to keep them safe.
Achieving an Ambition Quality mark proves to funders and partners that you can deliver high quality services, and it shows your commitment to improving your services for the young people you work with. Once you have achieved a Quality mark, you can display it on your building, on funding bids and reports and on any marketing literature you have, and the accreditation lasts for three years.
There are several different levels for Ambition Quality: • First Steps is a good starting place for groups who are new to quality assurance or rely mostly on volunteers, such as local youth clubs. • Bronze, Silver and Gold are for those who want to go the extra mile. You must achieve Bronze before you can progress to Silver and so on. In January 2018, Ambition Quality launched two new modules: • Playwork, for Early Years settings, such as nurseries and playgroups, and other organisations using play-based learning • Social Action for groups/organisations running social action projects for young people (for example NCS)
These can be added on to First Steps or used as a standalone quality mark. Momentum's Supporting Excellence Officer, Aimee Gedge, can guide you through the process and put you in touch with other groups who are also working towards a kite mark. Please contact her to obtain your Ambition Quality pack, which will tell you what evidence you need to submit in order to achieve a quality mark. Unfortunately, we are able to offer support only to organisations based in Norfolk. If you are interested in Ambition Quality and are based outside of Norfolk, please contact UK Youth.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
218. The Workshop Kings Lynn Entered December 2019
The Garage in Norwich is supporting the opening of a new performing arts venue in King’s Lynn.
The Workshop will be based in the former RBS bank in New Conduit Street, in the town’s Vancouver Quarter. Although the charity will focus on children and young people, there will be dance, drama and music activities for three-month-olds to those 60+. Able to seat 60 people, The Workshop’s first step towards eventual independence as a cultural organisation is presenting My First Panto: Little Red Riding Hood from December 16- 29. It’s a co-production between The Workshop and All-In Productions, who have been making interactive family performances for the past four years. This adaptation of the classic fairy tale is designed for under sevens and performed by three actor-musicians including Rob Gathercole, who appeared in My First Circus: The Littlest Mermaid in King’s Lynn and Norwich earlier this year. Following the panto we’ll have a range of classes for people to try, not forgetting our intervention programmes working with people in challenging circumstances. We’re grateful for The Garage in Norwich’s support and we’d love to hear from new artists and volunteers interested in helping us deliver great work for young audiences. Call The Workshop in King’s Lynn on 01553 277919, visit www.theworkshop.org.uk or email [email protected] for more information.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
219. Sportivate for 11-25 year olds
Sportivate sessions in Norfolk are offering the opportunity to enjoy taster sessions in a range of activities. No experience required. The programme gives 11-25 year-olds who are not particularly sporty access to six-to-eight weeks of free or subsidised coaching in a range of sports.
Those taking part can work towards an event or personal challenge and, when the free or low-cost coaching finishes, they are supported to continue playing sport.
One of Sportivate in Norfolk's many shining stars is Jordan, who has suffered with a gambling addiction in the past. There seemed little hope for Jordan when he found himself out on the streets and unable to see his little girl after getting a criminal conviction. But after throwing himself into this Active Norfolk-funded project he built regular structure into his life and has gone on to work towards achieving his coaching qualifications.”
The below link includes two promotional video clips and a flyer: https://www.activenorfolk.org/sportivate
If you are interested in taking part in a Sportivate activity please email [email protected] to receive further information and find out about the latest opportunities available in your area. Alternatively, visit www.activenorfolk.org/satellite-clubs where you can find weekly accessible sessions for 11 - 25 year old's covering a wide range of sports / activities
220. Fun & Fit Walking Groups
Active Norfolk are looking to equip groups to run their own walks with our new Fun & Fit walking model. We are looking for groups who cater for those who would most benefit from being more active. We are particularly, though not exclusively, looking at groups in North Lynn, South Downham, Hunstanton and Heacham and those that help people with certain health conditions, disabilities and ethnic minorities. Walks will be short and suitable for people who are inactive (do 30 minutes or less of moderate physical activity per week). Full training and equipment will be provided and support given with evaluation and route planning. If you feel your group would like to run some walks then please contact the Development Officer, Mel Brown on 07766259999 or email [email protected]. You would need at least 3 people willing to complete the 2.5 hour training session from within the group. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
221. Community Fridge in Downham Discover Downham supported by the Borough Council of King’s Lynn & West Norfolk launched the borough’s first ‘Community Fridge’ at The Old Fire Station, Priory Road, Downham
Supported Downham Market Town Council, Recycle for Norfolk, the environmental charity Hubbub UK and Sainsbury’s Waste less Save more, the Downham Market Community Fridge is part of a growing effort to tackle food waste.
The fridge will be open three days a week: every Thursday, Friday and Saturday from 2:00pm to 4:00pm to enable residents and businesses to share surplus food for free. Anyone can help themselves to free quality food that would otherwise have been wasted.
Among the first businesses looking to contribute to the scheme, by donating a selection of unsold goods, are Morrisons, Tesco and Greggs in Downham Market. It is hoped that other local food businesses and retailers will also make use of the Downham Market Community Fridge.
The Community Fridge is part of a wider project to raise awareness of food waste known as the Sainsbury’s Downham Market Discovery Community. The project has already delivered a number of activities in Downham Market, including last November's Food Saver and Recycling information day at the Town Hall, a Zero Waste Kitchen Cookery Challenge with residents wanting to save money and reduce their food waste at the same time, and a Fab Food initiative with the Nelson Academy and Hillcrest Primary School whereby children learn about how to avoid wasting food at home and whilst at school. Downham Market is one of seven Sainsbury’s Discovery Communities in Norfolk.
Further details about the Downham Market Community Fridge can be found at www.recyclefornorfolk.com/discoverycommunities https://www.facebook.com/dmdhs/
Or via Twitter and Facebook: @PlanEatSave @Recycle4Norfolk @DiscoverDownham
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
222. Good Neighbour Schemes Entered September 2019
There are currently 17 schemes in Norfolk supporting more than 30 parishes and more planned for 2019. Neighbourliness is the social glue that bonds communities together. It helps create an environment where people feel safe and secure because they have a genuine connection with one another.
Good Neighbours Schemes help bridge the support gap and in the process, help recreate social connections and rebuild the sense of community. They provide an opportunity to support communities in many ways:
• Helping people to live independently in their homes for longer • Improvements in general wellbeing and mental health • Fewer missed appointments supporting patients and organisations alike • Ongoing contact for most isolated individuals • Support for resilience and emergency planning • Opportunity for people to develop new skills through volunteering and training • Better sense of community • Provides links to, and a springboard for, wider community initiatives such as community transport schemes, links to youth groups etc.
How do they work? Good neighbour schemes are a volunteer run and led model. A local group form a steering group taking it in turns to receive requests from clients and match them with local volunteers able to provide support. Tasks undertaken vary with each local group but tend to cover basic odd-jobs, support, accessing services and transport. Good Neighbour schemes can provide an important conduit for information straight to the grassroots and an early warning system for potential issues.
Setting up a scheme. CAN provides all of the policies and information needed to get started. We will help you at all stages from the first public meeting, to the setting up of a committee. We will provide training in Safeguarding, confidentiality and data protection, managing volunteers, managing the scheme etc. We will advise on insurances required and provide templates for all policies needed. Once established we will continue to offer regular networking and training opportunities. More information is available on our website: http://www.communityactionnorfolk.org.uk/sites/content/good-neighbour-schemes-0
Contact Tracey Allan Community Development Officer [email protected] call 01362 698216 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
223. No Cold Shoulder - Downham Entered September 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
224. No Cold Shoulder - Hunstanton Entered September 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
225. Telephone Befriending Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
226. Unity in Diversity
Unity in diversity (Unity) is an established Community Interest Company, with a growing track record for intercultural education, building relationships, partnership working and promoting community cohesion. Our aim is to reach ALL communities and to ensure that service providers become more accessible and aware of the needs and attitudes of the changing population in;
• Demonstrating a greater understanding of diversity • Collectively reflect on personal experiences • Providing opportunities to mix with other young people from different ethnic communities • Exploring diversity in its many forms and why difference can cause fear and prejudice • Developing the ability to share this knowledge with their peers
We build bridges through the arts, design and deliver intercultural programmes to enable schools, communities and businesses to become culturally competent, workshops to highlight and combat the effects of bullying and racism We empower people to have a voice by reaching marginalised communities and work in Partnership with other voluntary and community groups to support and sustain the changes we have created.
Our activities Designing and delivering intercultural learning programmes, working with the child, parent/carer teachers and extended community, to ensure equality and diversity can be embedded. For education providers - We specialise in designing intercultural packages, inset training for staff and for students; channelling their energies positively, raising awareness of bullying and racism to enable the school to become culturally competent, equipping and enabling them to do it for themselves. For businesses - Designing and delivering interactive training sessions so they may become a diverse driven culturally responsive workforce. In the community and for everyone- We bring it all together. we get it, we respond, we bring about change as we make a difference; celebrating the richness of diversity, so that our children can grow in a world where they are free to make their own informed decisions and not bound by invisible chains.
Unity House, 50 Canons Close, Thetford, Norfolk IP24 3PW T: 0795 1111 768 E: [email protected] www.unityindiversity.org.uk Company Reg. No 8328049 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
227. Norwich Cochlear Implant Group Entered January 2020
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
228. Migrant Support from CAB
We are here to help with your questions about the European Union and the impact of Brexit. We provide information and access to resources on your rights as an EU citizen residency and settled status for EU citizens in the UK travelling, studying, working and living in the European Union doing business in the European Union funding opportunities from the European Union and we aim to keep you informed on Brexit. Europe Direct Norfolk is a free, local information service from Citizens Advice available to everyone in Norfolk. See our news and find out about our events at www.ncab.org.uk contact us at [email protected] and 01603 273113 connect with us at Twitter @DirectNorfolk Facebook @NorfolkCAB
Europe Direct Norfolk is co-funded by the European Union but does not speak on behalf of the European Union
229. Access Migrant Support KLARS have changed their name to ACCESS – Supporting migrants in East Anglia
ACCESS –supporting migrants in East Anglia The service and commitment to helping migrant families get the most from living in the UK remains the same To see the new look, visit http://www.accessmigrantsupport.org.uk/ Email mailto:[email protected] Facebook https://www.facebook.com/accessmigrantsupport/
Access has now got hard copies of the migrant pack. In English, Lithuanian, Latvian, Russian and Polish containing information of school admissions, nursery provision, driving and working in the UK caring for your child as well as useful phone numbers and contacts
Email mailto:[email protected] Electronic copies can be downloaded from http://www.accessmigrantsupport.org.uk/links/resources-to-download/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
230. EU Settlement Scheme Updated December 2019
Apply to the EU Settlement Scheme (settled and pre-settled status)
Contents 1. Overview 2. Who should apply 3. What you’ll get 4. What you'll need to apply 5. Apply to the EU Settlement Scheme 6. If you're not an EU, EEA or Swiss citizen 7. If you have permanent residence or indefinite leave to remain 8. If you're applying for your child 9. If you stop working or start work in another EU country 10. After you've applied
Overview If you’re an EU, EEA or Swiss citizen, you and your family can apply to the EU Settlement Scheme to continue living in the UK after 30 June 2021. If your application is successful, you’ll get either settled or pre-settled status.
The EEA includes the EU countries and also Iceland, Liechtenstein and Norway. You may be able to stay in the UK without applying - for example, if you’re an Irish citizen or have indefinite leave to remain. Sign up for email updates about the scheme.
When you can apply The EU Settlement Scheme is open. You can apply now if you meet the criteria. The deadline for applying is 30 June 2021. Which status you get may depend on when you apply.
If the UK leaves the EU without a deal You will need to be living in the UK before it leaves the EU to apply. The deadline for applying will be 31 December 2020.
Fees It’s free to apply to the scheme.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
231. King’s Lynn Women’s Centre
Pandora Project is the lead agency for the new King’s Lynn Women’s Centre. This service will be open to all women for information, advice and support.
10-4pm every Thursday at KLARS, 41 Old Hospital Mews, King’s Lynn, access is by Seven Sisters Close.
In the morning we will be running groups sessions including Freedom Programme, confidence courses, money management, getting back into employment, literacy and numeracy classes and more. We will provide groups and courses to meet our community’s needs, listening to what local women want. The afternoon will be focused on specialist services and signposting, so people can either drop-in to access one-to-one support or agencies can refer to us.
We will be a one-stop-shop for women, providing information, support and advice to enable women to make informed decisions and offer easy access to local services. Whether it’s information on nursery schools, accessing family support, addressing health issues or just someone to talk to, we can help.
The Women’s Centre is very interested to know the most appropriate courses to run • Confidence course • Parenting Skills • Knit and Natter • Adult Learning • Freedom programme • Getting Back into Employment • Money Management • Crotchet Club • Literacy and Numeracy • Social Group • Any other suggestions
Contact us on mailto:[email protected] for more information.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
232. Kings Lynn Men’s Shed Entered June 2019
Kings Lynn Men's Shed has moved! We are now based at Unit 7, Bryggen Road, North Lynn Industrial Estate, Kings Lynn PE30 2HZ.
We are really excited about moving to this new venue. We have been working really hard over the last couple of weeks, and have moved across all our tools, equipment and furniture and are now settling in well to our new home. The workshop space is a really good size, we already have workbenches set up and we are quickly getting ourselves organised again. We are really excited about having a large social area, and a space which will be dedicated to model building and other similar activities.
Our opening times remain unchanged, Tuesdays 12-6pm and Thursdays 10am-4pm. Everyone is welcome, so please drop in and we will show you round our new home! There is always lots of things to do, and the kettle is always on!
Everyone will be encouraged to give a minimum donation of £1 when they attend to help cover costs. Membership forms will be available for anyone interested in joining, annual membership is £5.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
233. Hunstanton & District Men’s Shed Updated December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
234. Music & Dance For Older People Hunstanton Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
235. Music & Dance For Older People Downham Entered December 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
236. Woodcraft Youth Cooperative Entered December 2019
The Woodcraft Folk
A new group for the Discovery Centre
The Woodcraft Folk in King's Lynn is a children's youth cooperative movement and charity. Provision for 6-12 year olds is now underway with 6-9 year olds classified as Elfins and the 10-12 year olds as Pioneers. We offer a place where children will grow in confidence, learn about the world and start to understand how to value our planet and each other.
Recently the King's Lynn Woodcraft Folk have had sessions in the woods, den building, LGBT+ awareness & inclusion, the refugee and climate crises, a games night, a session on parliament and democracy, arts and crafts, a visit to the local Mosque to learn about the Islamic faith, and recently attended King's Lynn Pride. Through our activities we hope to help children and young people:
- understand important issues like the environment, world debt and global conflict - develop activities focused on sustainable development - encourage children to think, hoping that they will help build a peaceful, fairer world.
The Woodcraft Folk has excellent roots, beginning in 1925 in the UK and is affiliated to the International Falcon Movement worldwide.
Children get the chance to attend outings, go on camps, learn about each other and explore their own identities in an informal learning setting which they enjoy and take the lead in.
Sessions are £2 per child per session and the King's Lynn Woodcraft Folk meet on Wednesday evenings from 6pm-7:30pm. We encourage parents to stay and get involved as volunteers and become members of the Woodcraft Folk.
We're looking for more adult volunteers (18 years + ) to join us and help run some engaging sessions for our young people whilst having a fantastic time! If you'd like to volunteer or know someone who would, please contact Rosie on: [email protected] for more information. We'd love to have you!
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
237. Community Café Hunstanton
Union Church Hunstanton Community Cafe The Community Café is open every Wednesday 10.00 – 12.00 p.m. in our downstairs hall. The café has been decorated in cheerful blue and white seaside colours which adds to the friendly welcome that awaits all our visitors from the team of dedicated volunteers who enjoy meeting the new visitors and regulars who come to see us. The aim of the café is to ensure that everyone is made welcome. It is a great place to meet with friends and even to make new ones. We don’t want anyone to feel lonely. It’s a great opportunity for the Church to connect with the local community. The café offers a range of drinks including cappuccinos as well as filter coffee, hot chocolate, teas etc. Each week there is a delicious selection of homemade cakes, teacakes and a range of savouries and cakes supplied by a local baker. We also offer a small selection of good quality gift items for sale including homemade preserves, books, DVD’s, jewellery, Christian cards and much more besides. Well worth a browse.
There is wheelchair access at the café, baby changing facilities and we also welcome well- behaved dogs. The team look forward to seeing you.
Friendly dogs welcome Free Wi-Fi available 2 Sandringham Road, Hunstanton, Norfolk, PE36 5BN
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
238. West Norfolk Befriending
West Norfolk Befriending aims to reduce social isolation by providing a link to the outside world. We match isolated and lonely older people with trained, and CRB DBS checked volunteer befrienders who will visit on a regular basis.
Our service helps clients • enhance their quality of life • maintain their independence • reduce isolation • improve their physical and mental wellbeing • identify risks to health and environment We facilitate reintegration to community life wherever possible. Clients are frequently signposted to other services and organisations that may be able to help them. West Norfolk Befriending does not currently charge for its services. It is funded through a variety of grants and donations.
West Norfolk Befriending accepts referrals from professionals working with Clients or we are happy to except self-referrals. You are welcome to contact the office to discuss a possible referral.
Referrals can be made over the phone.
For more information about our service or to become a befriender please contact us. West Norfolk Befriending, 12 Thoresby College, Queen Street, King’sLynn.PE30 1HX Our telephone number is: 01553 763500 [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
239. Update on Musical Keys Services Entered June 2019
We have been busy forging new partnerships and developing new and innovative projects, as well as ensuring our current activities continue to provide a high quality, reliable service.
Perhaps our most adventurous project to date, 'Music on the Water' in partnership with the Nancy Oldfield Trust and Asperger's East Anglia is a truly one-of-a-kind project. We'll be making music on Nancy Oldfield Trusts wonderful cruisers, whilst floating about Barton Broad. What fun!
We've started regular sessions for adults with learning disabilities with recently opened and progressively-minded residential setting, Independent Lives and a great care home for adults in Watton run by Kalmia and Mallow.
Our Equaliser project, in partnership with the National Autistic Society West Norfolk Branch, finished earlier this year. As a result, we have been working with NAS and local funders to develop a provision for disabled young people at the recently renovated Discovery Centre in King's Lynn. Watch this space! If you are interested in joining any of these groups and projects, please get in touch [email protected]
240. Classic Music Rocks for Schools
An independent not-for-profit community organization, funded by private donors and Norfolk Music Education Hub. Objectives • To enable primary school children in West Norfolk to hear live classical music in their school setting. • to inspire an interest in hearing more classical music • to encourage children to learn to play an instrument • to help build audiences of the future • to advocate for children to have improved access to classical music
High quality, young, professional musicians, and suitable skilled volunteers introduce their instruments and play short pieces in inter-active presentations and smaller groups. We also offer workshops and child friendly short concerts. There is a real opportunity for children and musicians to meet and talk about making music. Our fee is 50p per child, but most of the cost is borne by Classical Music Rocks. For contact details please see the Classic Music Rocks Website cmrschoolswestnorfolk.com Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
241. Fensong Youth Theatre Group
Fensong is a Youth Theatre Group, centred in Downham Market and Nordelph area of West Norfolk.
We have just performed our own, self -written version of the Bible story of Joseph, which included rap, country and western, Indie, and Elvis, (To name but a few of the genres we explored), and toured the production to four different churches, Watlington C of E, Upwell Methodist Church, St Edmund's Downham C of E and Wisbech Baptist Church.
We have about 20 young people aged from 8 years upwards and have four young leaders aged 21-28 (all DBS'd) encouraging the students, as well as several enhanced DBS'd adults, including me, Cate Waters, former Head of Drama at Downham Market Academy for 20 years, with 35 years’ experience at teaching English, Drama and Music.
We aim to train students to enhance their Drama skills and explore Biblical and Ethical stories (we are partly sponsored by Ely Diocese). We perform once a month at an Evensong within the Priory Benefice, giving children a chance to do public readings, sing and do some British Sign language with the songs, and Drama sketches.
The Young leaders, we are hoping will gain a qualification which will enhance their CV's and are currently working with Ely Diocese, and hopefully, Durham University to develop a course which involves on-the-job training.
We meet at Downham Market Methodist Church every Saturday, alternating from 11am-1pm sessions and 2-4pm sessions on alternate weeks, and we have a midweek rehearsal at 6.30pm for 1 1/2 hours at Nordelph Village Hall.
We are currently working on the Bethlehamian Rhapsody (The Nativity with puppets) for Christmas, when we shall be doing an entire programme, including carols, (one signed), some Drama, some readings and with a candlelit element to celebrate the season. All tuition is free, and there is the possibility of free recorder tuition if there is an interest in the recorder group I should like to set up.
We are trying particularly to reach out to the home-schooled; children who are under- confident; or who may have learning disabilities; or who have experienced bullying; and of course, any child who wishes to learn new Drama skills, improve their communication abilities, or wishes to learn to read Music.
Any interested adults who would like their children/grandchildren to join, or indeed themselves to become members, should contact Cate on: 01366 324559 or 07943523437 or write to: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
242. The Youth Advisory Board
In this ever changing climate it is easy to feel disheartened, under- pressure, confused and unsure. One thing we can be certain of is that there are young people in our community and we’re quite sure there always will be.
What the future holds, who can be sure?
Results released recently from a Prince’s Trust study shows us that 1 in 4 young people do not feel in control of their own lives. The Youth Advisory Board works with young people saying the same thing. As a YAB we will represent this voice and the many other voices of young people and we will do so with all our might.
We happily invite other professionals to join us and take part in our sessions so as to meet the young people we work with and to show them your support. So, what are we up to?
Weekly YAB commissioner sessions are back in full swing, meeting every Friday. We are working with the young people and Momentum to develop a leadership course for young people – which will certainly respond to those study results particularly concerns over self- confidence.
We will be continuing the small grants scheme overseen by young people. Voluntary organisations can apply for up to a £1000.
There will be two more residentials this year, one in April and the other in October – a full advert will be released in due course.
As our tagline says, “The voice of young people”, we will be taking this mantra into the secondary schools and have some very interesting work coming up! The YAB always welcomes new ideas and new opportunities for young people, the YAB is the place to have new experiences and to have fun.
Strive to be happy, be yourself.
Young people, practitioners, get in touch… Bob: 07713984442/ [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Transport
243. Community Transport Entered May 2019
Welcome to West Norfolk Community Transport WNCT was set up to provide a range of safe, affordable door to door transport services for people who are unable to access public transport due to location, age or mobility issues. Our vehicles have low steps and tailgate lifts for people in wheelchairs.
Dial a Bus Weekly routes from the villages into the local towns. They operate on set days, collect from and return you to your door. The prices vary depending on the distance of the journey, and there are reduced rates for Concessionary bus pass holders. Most Dial a Buses start at 9.30 and collect people from their door and return about 13.00. Route Information Click here to download the latest route information You need to be a member and there is an optional membership fee of £5. Registration Forms King’s Lynn Dial A Bus Registration Swaffham Dial A Bus Registration For more information please ring 01553 770310.
Pick Me Up We provide demand responsive transport for the residents of Kings Lynn to enable them to access shops, appointments or to visit friends and family. Monday to Friday pre-booked. Costs are £2.50 each way. You need to be a member and there is an optional membership fee of £5. For more information please ring 01553 770310. Registration Form King’s Lynn Registration Form
Shopmobility provide a range of scooters and wheelchairs, both electric and manual. It is a membership scheme with a choice of an annual membership fee of £60 and free use or £20 fee and a charge of £3.00 per usage. Non-members and visitors can also hire equipment on a daily or weekly basis. To ensure availability please pre-book your wheelchair or scooter, before coming in to see us, by calling 01553 770310.
Group Hire From straightforward cars and mini-buses to adapted (low steps and tail lifts) people carriers and mini-buses. for one off trips, regular daily or weekly use, evenings or weekend use and can be supplied with our driver or the organisation can supply their own.
Community Car Schemes ‘Well-being’ transport, using volunteer car drivers to take people to health appointments and other destinations. Passengers can make a payment to the driver or be sent an invoice. It is currently 45p per mile from the driver’s door and back again
For more information about any service call 01553 776971 or see https://www.wnct.co.uk/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
244. Transport Plus Community Transport
It is a service using mostly volunteer car drivers to enable adult members of the public to access essential health, social and wellbeing services. Journey bookings can be made with the County Council’s customer service centre and staff then organise the journey with an available driver or another community transport provider. A charge is made for each journey to cover the cost of fuel and general wear and tear of the vehicle. This is paid direct to the driver.
Transport Plus is generally available to adult members of the public who: • Have a specific health or social need but are not eligible for free transport • Are unable to use or access normal public transport services • Cannot access services using transport provided by family or friends
To use the service, you need to be able to get in and out of a car unaided. We can also take someone with you if you need a carer/assistant to help you at your appointment / service. Unfortunately, we are unable to take people who travel in a wheelchair.
Examples of journeys covered are: • Health-related journeys to medical centres such as hospitals, doctors, health clinics. • Other medically-related appointments and preventative health care • Day care and respite care • Essential shopping • Social activities or other activities to help with general wellbeing
Transport bookings can be made #9.00am to 5.00pm Monday to Friday (except public holidays) by phoning 0344 800 8020
You can book a journey up to a maximum of 2 weeks in advance – a minimum of 3 working days’ notice needs to be given. In some circumstances, we can arrange for the volunteer driver to wait at the appointment venue for a maximum of one hour. For longer appointments the driver will leave and return which may incur an additional journey charge.
Whilst we will do our very best to undertake all journeys, journey requests are subject to transport resources being available. We have to make best use of our vehicle resources. This means that you may share your journey with another person
A charge is made to cover the cost of fuel and general wear and tear of the volunteer driver’s vehicle. This is currently 45p per mile and is paid direct to the driver. For more information call 0344 800 8020 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
245. Rural moped scheme Updated January 2020
The Kickstart Norfolk, Rural Scheme is only available to individuals residing across Norfolk and certain Suffolk areas who are unemployed and working with a Jobcentre Plus Advisor to move towards employment. The Rural Scheme will provide the individual with the following: a. Issue of a 50cc Moped – The Scheme will provide the moped at a discounted price of £17. b. Issue of 110cc Scooter – The Scheme will provide the scooter at a discounted price of £27.
By providing transport at a discounted price the Kickstart Norfolk, Rural Scheme is accessible to those on benefits. At present there is no funding available to provide the individual with Compulsory Bike Training (CBT) or to issue them with Safety Clothing and Equipment.
Prior to joining the Rural Scheme, the individual will agree to both an Individual Action Plan and Communication Plan that will require them to speak to Kickstart on a weekly basis
On completion of the 6-month funded period the moped will be collected by the Kickstart Charity unless the individual states they are happy to self-fund the full weekly hire cost. For more information contact Matthew Page Kick Start 8 Royson Way Dereham Norfolk NR19 1WD 01362 699923 www.kickstartmopeds.org.uk mailto:[email protected]
246. Wheels to Work Scheme NEW regional Wheels to Work Scheme launched 1st March 2017 Scoots Hire are a new wheels to work scheme which launched this week, covering the whole of Norfolk, Suffolk and Cambridgeshire. They have a fleet of 350 mopeds/scooters available to hire from £2.86 per day to assist individuals with access to apprenticeships, employment & education/training. To find out more or to apply for a moped follow https://www.scoots-hire.com Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
247. Independent Travel Training
TITAN transport support and training The TITAN transport support programme is for children and young people, aged 16-25. The TITAN programme: • Provides support and resources to schools and colleges across Norfolk. This includes training on the Red, Amber and Green travel training scheme. • Supports people with disabilities who are over 16-years-old, so they can travel to educational settings independently
Apply for TITAN transport support Post 16 additional transport support If you are a student over 16-years-old who is unable to travel to your college, sixth form or other post 16 educational setting independently, you can apply for TITAN transport support.
You can apply for support from: • A TITAN travel trainer • The Summer Buddy Service - 1:1 TITAN travel training during the summer holidays • A specialist taxi service
Apply for TITAN travel support or taxi transport
We will assess the appropriate support you require when we have received your application. For more information call 01603 638021 or email [email protected]
Apply for a travel pass Alternatively, you can apply for standard support from our post 16 travel scheme: Apply for travel pass
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
248. Disabled Person Rail Card
A web site where you can view different formats for the disabled persons railcard leaflet. A copy of the application form is available as a PDF, in large print, easy read and audio. There are some things I didn’t know, but might be of interest:
Children and teenagers Five to 15-year-olds who have a disability listed on the form at the back of this leaflet also qualify for a Railcard. This enables them to pay the usual child fare but also gives 1/3 off most fares to one adult travelling with them.”
Discounted fares for disabled people who do not have a Railcard
Blind or partially sighted customers travelling with a companion If you are registered as blind or partially sighted and you are travelling with another person, the concessionary discounts below apply to adult fares only for both you and your companion. You cannot get a discount if you are travelling on your own. You must show a document confirming your disability when you buy your ticket and when travelling. It must be either a CVI/BP1/BD8 certificate or documentation from a recognised institution, for example, Social Services, your Local Authority or Blind Veterans UK. Tickets can be purchased from staffed National Rail station ticket offices.
People who stay in their own wheelchair for a rail journey If you need to stay in your own wheelchair during a journey and you do not have a Railcard, you are eligible for the concessionary discounts below on both adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Tickets can be purchased from staffed National Rail station ticket offices.”
For further details please visit: https://www.disabledpersons-railcard.co.uk/help/application-forms/
249. Find your Transport This tool helps you find out which transport services operate in your area, and how to access them. Enter the postcode and address from which you want to travel, and the tool will provide you with information about bus services, rail services, dial-a-ride services, and community car schemes in your area. https://maps.norfolk.gov.uk/findyourtransport/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
250. Help with Transport
Improving your transport options Most people prefer to live independently for as long as possible and we want to help you keep your independence. Transport is an important part of keeping independent and staying in your own home. However, you may find that, if your situation changes or as you get older, you have to think differently about how to get around so that you can continue to do the things that are important to you. We expect people who are assessed as eligible for support services from Adult Social Services to meet their own needs for transport to access services or support. Adult Social Services will only fund transport in exceptional circumstances where there is no suitable or appropriate alternative. For further information see Adult Social Services Transport policy.
Information to help you find the right transport for you We want to help you find the information you need to get out and about and stay independent. There are lots of possibilities that could make access easier, or save you money, or even open up a new route altogether. A lot of people aren’t aware of all their options, so the following are a quick reminder. https://www.norfolk.gov.uk/care-support-and-health/support-to-stay-at-home/help-with- transport Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Housing and Finance
251. Assistive Technology in the Home
What is Assistive Technology? Assistive technology is a range of electronic gadgets that can help you to live independently in your own home. This includes things such as:
• Sensors/detectors that link to a monitoring centre (via your rented community ‘pendant’ alarm). For example, smoke, low temperature, falls, and property exit sensors • Global Positioning System (GPS) location devices that use a mobile network to raise an alert to a carer or monitoring centre, e.g. the buddi GPS device • Triggers/sensors that can support a person or their carer in and around the home. For example, pendant buttons, door contacts or motion sensors linked to a pager
Who is the service for? This service is for adults over 18 years living in their own home (this excludes residential/care homes). The Assistive Technology team will carry out an assessment to see if you would benefit from having any electronic gadgets that would help you to stay independent and/or provide support for your carer.
How much does it cost? The assessment is free, and many of the gadgets are available on free loan. However, as part of the assessment we might suggest some other gadgets that we do not provide that we think would be useful. The person carrying out your assessment will be able to suggest places where you can buy these directly.
How to contact us If you already have ongoing support from Adult Social Services, please speak to your social worker about referring into our service. You can also contact our Customer Service Centre to ask for a referral to the Assistive Technology team.
Telephone: 0344 800 8020 Fax: 0344 800 8012 Minicom/Text phone: 0344 800 8011 Email: [email protected] Or you can use our online enquiry form at: https://online.norfolk.gov.uk/enquiry/ Or write to us at: Norfolk County Council County Hall Martineau Lane Norwich Norfolk NR1 2DH
Leaflets Assistive technology service – leaflet (pdf – 131kb) Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
252. Careline Buddy Button Entered December 2014
• Works anywhere in the UK, not just at home. • Up to 16 hours battery life GPS • Waterproof • Falls detection • 24/7 support
01553 616200 https://www.careline-cs.org.uk/
£4.50 per week plus installed for £33 in west Norfolk (£39 outside WN). Grant funding may be available to cover the installation cost if you live in west Norfolk and are in receipt of a qualifying benefit or experience memory loss.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
253. Careline Alarms & Assistive Technology Careline Community Service can provide and install equipment within the home to support people to live independently; • Careline Alarm – 24/7 assistance at the press of a button • Key safe – Providing secure access to your home (i.e. for carers/paramedics) • Assistive Technology – Linked smoke/CO2 detectors, GPS trackers, activity monitoring devices Careline Community Service is operated by The Borough Council of King’s Lynn & West Norfolk and can offer competitive prices. Grant funding may be available to cover the installation cost if you live in west Norfolk and are in receipt of a qualifying benefit or experience memory loss.
To book an installation or to find out more please contact us on: T: 01553 616200 (Option 6) W: careline-cs.org.uk E: [email protected]
254. Care & Repair Care & Repair offer an adaptation and handy person service to help adapt people’s homes to ensure they continue to meet their needs. Adaptations include; • Access ramps • Stair lifts • Level Access Showers • Door widening • Equipment Adaptations are based on individual requirements and grant funding will be sourced where possible. The handyperson service can offer the following works; • Grab rails • Smoke or carbon monoxide alarms • Furniture raisers • Improving lighting • Equipment including half steps, bath boards and perching stools • Low level dementia measures Up to £300 grant funding could be available for west Norfolk residents who have a disability or health condition. For more information please contact us on: T: 01553 616200 (Option 6) W: https://www.careandrepair-wn.org/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
255. Norfolk Recycles
Norfolk Recycles has created a bespoke to Norfolk recycling locator tool, to give users various options of what to do with their waste before considering disposal. We are keen to encourage the reuse of suitable items preventing them from heading to landfill. Organisations can sign- up to offer shops/collections as reuse options for people in Norfolk.
https://www.norfolkrecycles.com/where-can-i-recycle/bingenie/
It currently has recycling options available but very few reuse options, we would like to increase the number of reuse options listed and eventually add repair organisations to it.
Reuse organisations will sit above the Recycling options (as per the waste hierarchy) and will be shown in distance from the users’ postcode. An ‘account’ would allow multiple shops/outlets if applicable, to specify items you accept/offer and advise whether you offer a collection service as well as any contact details. A notes section can detail any requirements for items and or delivery/collection charges as well as a check box for fire safety labels on furniture (if you accept this).
If you are interested in joining this project or would like me to know more, please contact. Anita Diaper, Waste Reduction Officer Community & Environmental Services Tel: 01603223620 | Mobile: 07827980688 [email protected]
256. DWP Now in Council Offices
The Department for Work and Pensions (DWP) is now the main borough council building in Chapel Street, King's Lynn.
The layout of the ground floor of King's Court has been changed to accommodate 6 public counters for the DWP, a range of interview rooms and meeting rooms, as well as preserving self-service facilities for both the council and DWP clients.
Opening hours are: Borough Council of King's Lynn Department for Work and Pensions and West Norfolk Monday: 9am to 5pm Monday: 9am to 5pm Tuesday: 9am to 5pm Tuesday: 9am to 5pm Wednesday: 9am to 5pm Wednesday: 10am to 5pm Thursday: 9am to 5pm Thursday: 9am to 5pm Friday: 9am to 4:45pm Friday: 9am to 5pm Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
257. Job Centre & Benefits Contacts
To claim Jobseekers Allowance/ Universal Credit www.gov.uk/jobseekers-allowance
Benefit enquiries (Jobseeker’s Allowance, Income Support, Incapacity Benefit, Employment Support Allowance and to report a death) Phone 0800 169 0310Textphone: 0800 169 0314 Lines open from 08:00 to 18:00 Mon to Fri
Universal Credit enquiries Phone: 0800 328 9344 Textphone 0800 328 1344 Carers Allowance enquiries Phone: 0800 731 0297 Textphone 0800 731 0317 To look for work on line at www.gov.uk contacting your local Jobcentre Plus office Phone: 0800 169 0190 Textphone 0800 169 0314
To close your claim Phone: 0800 169 0310
Social Fund general enquires Phone: 0800 169 0140 Textphone: 0800 169 0286
To apply for a National Insurance Number Phone: 0800 141 2075 [email protected]
National Insurance helpline Phone: 0300 200 3500
Tax Credits helpline Phone: 0345 300 3900 Textphone: 0345 300 3909 Lines open 08:00 to 20:00 7 days per week
Child Benefit helpline Phone: 0300 200 3100 Textphone: 0300 200 3103 Maternity Allowance enquiry line Phone: 0800 055 6688 Textphone: 0800 023 4888 Bereavement Benefit enquiry line Phone: 0800 731 0469 Textphone: 0800 731 0464 Disability Living Allowance Phone: 0800 121 4600 Textphone: 0800 121 4523
PIP Claims – 0800 917 2222 Enquiries – 0800 121 4433
Pension Centres Phone: 0800 731 0469 Textphone: 0800 731 0464
Pension Credit application line Phone: 0800 99 1234 Textphone: 0800 1690 133
National Benefit Fraud Hotline Phone: 0800 854 440 Textphone: 0800 328 0512
Attendance Allowance Phone: 0800 731 0122
To claim benefit Telephone: 0800 055 66 88
To claim Council Tax Reduction, visit: www.west-norfolk.gov.uk/benefitclaims
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
258. Purfleet Trust
The Purfleet Trust was set up as a charity in 1993 to provide help for single homeless people in King’s Lynn and West Norfolk. Its services now include housing advice to help people find accommodation, support to help them maintain their tenancies, and a Health and Wellbeing Centre providing a daily hot meal and the opportunity to gain some essential life skills. The centre can be used as a postal address and there is free access to both computers and the telephone. Housing Services As part of our commitment to reducing homelessness in West Norfolk we operate services to single people who are homeless or vulnerable to homelessness with housing related issues. The Housing Services Team support people who are homeless including rough sleeping and those who are vulnerable to homelessness into suitable, secure, affordable and sustainable accommodation. The Housing Services Team provide a range of pre- and post- tenancy specialist housing services for people who are vulnerable to becoming homeless and who have housing related needs. Our provision includes: ▪ Support for rough sleepers to move off the streets. ▪ Housing advice and assessment for offenders / or people using substance misuse treatment and mental health services locally ▪ A tenancy support service providing housing support to enable people to remain in their home. Health and Wellbeing Centre the Health and Wellbeing Centre is often the first point of contact a homeless person has with Purfleet. We provide a safe, supportive, welcoming environment where single homeless can access a range of services. Our services include: ▪ Accommodation ▪ Showers ▪ Laundry facilities ▪ Change of clothes ▪ Benefit support ▪ Job search support ▪ Functional skills courses ▪ Basic life and social skills support Contact Us We are here to help, whether you are homeless, under threat of becoming homeless, or would like to refer a homeless person. You can contact us by coming into the Centre, by telephone or email. Please note the new address FROM 17th September 2018. Pathway House Austin Fields Kings Lynn PE30 1PH Tel: 01553 767829 General Enquiries: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
259. West Norfolk Advice Service Entered August 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
260. Shelter Services
Our offices are at Whitefriars House, 50 Fishergate, Norwich NR3 1SE
We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can. We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties. We also offer regular advice sessions in other parts of the county other than Norwich; contact us to see if there is one near you. (These are in Kings Lynn and Great Yarmouth)
Issues we can deal with: • Homelessness, or worried you’ll soon become homeless • Looking for accommodation • Having problems with your landlord • Being evicted or repossessed • Debt problems • Benefits issues • Problems with disrepair • Need help going to court regarding your housing
Even if your problem isn’t listed above we may still be able to help – just give us a call to discuss.
Contacts 0344 515 1860 https://england.shelter.org.uk/housing_advice
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
261. Housing & Homeless Community Support
King’s Lynn and West Norfolk Community Support
The new King’s Lynn and West Norfolk community support service will commence on 1st March 2018. The team will work with customers 18+ who have complex needs in order to prevent and reduce the risk of homelessness to ensure a reduction in the number of individuals currently rough sleeping in the Borough.
The service will also reduce the impact of homelessness and crisis on statutory and other voluntary and specialist agencies in the King’s Lynn and West Norfolk area working with partners to meet their Homelessness Reduction Act obligations.
The service aims to achieve these outcomes by supporting service users to remain in their homes and aid those who are rough sleepers to find accommodation. This will include attending assessments and appointments with benefits and debt management agencies, mental health community support teams, local voluntary and specialist providers, housing providers, drug and alcohol support services, probation and the Community Rehabilitation Company. Once the service user has attained a level of stability either by securing or maintaining accommodation, or reduction in mental ill-health crisis, the team will deliver preventative actions, including building resilience and skills to prevent the risk of future homelessness through our Home Achievement Programme (HAP), employability pathway and peer support groups. We will also support attendance at the Recovery College and engagement with other local community projects.
The team will be based in King’s Lynn with facilities to meet service users on site, offering drop in sessions in King’s Lynn and other areas across the Borough where a need is identified. Group sessions will be held to meet the need of those using the service as will face-to-face contact. The service will operate Monday to Friday 9-5.
The service will complete risk assessments, person-centred planning support plans and use the outcomes star to determine progress. Service users will receive intensive support to enable fast progress in meeting outcomes and engage with others involved in the service user’s life. The service will be delivered using the psychologically-informed environment approach.
For more information and to request a referral form please contact
Tracy Baker by email: [email protected] or Telephone: 07525 904278
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
262. Integrated Housing & Community Support
Norfolk Integrated Housing and Community Support Service The Norfolk Integrated Housing and Community Support Service supports adults (aged over 18) with severe and enduring mental health needs, including individuals with complex needs. The service supports people across the whole of Norfolk in supported living and within the community.
How can we help? The service works with individuals to identify and make changes in a variety of areas of their lives in order to improve their wellbeing. It aims to support people to achieve their goals and to live as independently as possible in their local community. We support people in supported living (located in Norwich, Great Yarmouth and King’s Lynn) and within the community.
We can support people to: • Improve their wellbeing and develop self-management skills • Develop practical living skills including maintaining a tenancy, cooking and budgeting • Access community resources We offer a variety of support to meet each individual’s needs and circumstances including: • Supported living – staffed 24/7 • Personalised one to one support • Connecting with people who have a lived experience of mental health through one to one peer support and peer led groups
For more information about the service and how to make a referral please contact
Norfolk Integrated Housing and Community Support Service, Suite B, Sapphire House, Roundtree Way, Norwich, Norfolk. NR7 8SQ Tel: 01603 485095 Mobile: 07894 595305 Email: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
263. Norfolk Assistance Scheme Entered August 2019
Norfolk residents can now turn to the new and improved Norfolk Assistance Scheme (NAS) in times of crisis.
Launching on 1 July 2019, the new scheme provides essential holistic support throughout the application process and enables more Norfolk people to access the scheme through reused and recycled awards.
If you apply for help and are successful, you’ll also receive a voucher to use with one of our partners to get essential household items.
Our partners are local charities focused on helping Norfolk people, delivering goods across the whole of the county and providing high-quality, pre-owned items. Awards can also be made in crisis situations for small amounts of cash or fuel.
How the scheme works You must be a Norfolk resident aged 16 or over to apply for the scheme and you’ll be asked a set of questions to check if you’re eligible for an award. You may be eligible if you: • Receive an income-related benefit • Have dependent children • Have a disability or mental health problem • Are fleeing domestic violence • Need help to remain in the community • Are part of a planned resettlement scheme You’ll be assessed to discover whether an award is due, how much you’ll get and what form it will take. If you’re not eligible, you’ll be directed to alternative sources of local help. See our Norfolk Assistance Scheme policy for more details about the scheme.
How to apply You can apply online for the Norfolk Assistance Scheme and we’ve provided some guidance to help you fill out the form. Apply for the scheme online If you apply online and haven't been contacted after 10 days, contact your support worker or the NAS team on 01603 223392 (Option 5). To apply for the scheme by telephone, call 01603 223392 (Option 5). You can also make an assisted application through a network of approved partners. You can’t make applications in person at Norfolk County Council offices
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
264. Mental Health Money Advice
Four million people in the UK currently experience mental health and money problems. A further four million are at risk of developing mental illness because of their financial situations. At Mental Health UK, we recognise that this is wrong, and we’re launching a new service to help take some of the pressure of those in need.
The Mental Health and Money Advice website has been specifically designed to offer clear and impartial advice to people experiencing both mental health and financial issues. Together these problems create an ongoing cycle that affects all aspects of our lives.
The website will offer free information, support, and useful tools all in one place, creating an easy to use portal open to anyone affected by these matters, including carers, family members, and industry professionals.
Up until now there has been no UK wide service provide to offer both mental health and money advice together. We recognise that people experiencing a combination of issues do not need their lives made more difficult by having to visit many different sources/websites to get the information they desperately need.
The service has been designed to offer detailed advice across a broad range of topics, including:
•Expert advice on the most common mental health and money related issues •Free tools and calculators to help you create a clear plan for your financial future •Sample letters and templates that can be used to contact creditors, healthcare professionals or organisations that you might need when dealing with money issues •Real life stories from people that have been in similar situations to you and overcome their problems •A list of useful contacts across all of our subject areas, should you really need to speak to someone
This service was made possible thanks to the fundraising efforts of staff at Lloyds Banking Group. They voted to choose Mental Health UK as their Charity Partner for 2017/2018 and have successfully raised over £2 million to support those in desperate need of specialist support. https://www.rethink.org/news-views/2017/11/our-new-mental-health-and-money- advice-service
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
265. Mental Health & Debt Guide Get the free Mental Health & Debt guide
This is a free 44-page PDF booklet supported by Mind, Rethink, CAPUK and others, for people with mental health problems and those caring for them.
It covers how to handle debts when unwell, work with banks, free debt counselling, specific tips for bipolar disorder or depression sufferers, whether to declare a condition and more.
PDFs require you to have Adobe Acrobat reader. https://www.moneysavingexpert.com/credit- cards/mental-health-guide
266. E.ON Energy Fund
The E.ON Energy Fund has been set up to help the most vulnerable existing or previous customers of E.ON Energy, and who live in England, Scotland or Wales. The Fund can help pay current or final E.ON energy bill arrears. It can also help E.ON customers by providing replacement household items such as cookers, fridges, fridge-freezers and washing machines – and also help to replace and repair gas boilers as well as e-learning vouchers. The e-learning vouchers can support them in managing their finances, stay out of debt, help earn a qualification and if needed help them back to work. “ https://www.eonenergy.com/for-your-home/help-and-support/energy-fund
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
267. Warm Home Discount Scheme Entered January 2020
Customers could get £140 off their electricity bill for winter 2019 to 2020 under the Warm Home Discount Scheme. The money is not paid to the customer - it’s a one-off discount on the electricity bill, between September and March. They may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.
The discount will not affect your Cold Weather Payment or Winter Fuel Payment.
Eligibility There are 2 ways to qualify for the Warm Home Discount Scheme: • you get the Guarantee Credit element of Pension Credit - known as the ‘core group’ • you’re on a low income and meet your energy supplier’s criteria for the scheme - known as the ‘broader group’
How you apply for the Warm Home Discount Scheme depends on how you qualify for the discount. Pre-pay or pay-as-you-go meters You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.
Park (mobile) homes You apply a different way if you live in a park home.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
268. Anglian Water Extra Care Assessment Entered December 2019
Anglian water offer a wide range of help to customers to offer extra support. You can now complete the Extra Care Assessment online to help us understand how best to help you. This will look at everything Anglian Water have to offer including our priority services register.
Being on the priority services register means that we can help with reading your water meter, send bills and letters in braille, large print or audio format for the visually impaired. We'll do our best to contact you to let you know about any repair work that will affect your water supply and give you bottled water where needed. The Extra Care Assessment also checks to make sure that you’re on the best tariff, we will compare all the tariffs that you are eligible to ensure that you are on the best charges for you going forwards. This includes Anglian Waters LITE tariff which can provide up to an 80% discount on your bills going forwards. The LITE tariff is a means tested tariff that looks at your personal situation and the cost of your water bill. In order to help customers with arrears, the Extra Care Assessment will also assess customers for the Anglian Water Assistance Fund. This fund is designed to help customers in need of support in order to clear their arrears and forms part of the extra care assessment. How To Apply You can complete an extra care assessment here or alternatively you can call us on 0800 975 5574 to complete an Extra Care Assessment over the phone Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
269. Warm Home Fund Updated December 2019
https://norfolkwarmhomes.org.uk/home Broadland District Council has received more than £3m to provide first-time central heating systems in fuel-poor households. The £3.1m investment comes from National Grid’s Warm Homes Fund and will be delivered in partnership with Norfolk councils.
Norfolk’s Warm Homes Fund Partnership, led by Broadland District Council and including 12 supporting organisations, will help residents who are in poor health, at risk of ill health, have underlying health issues, or are caring for a vulnerable person or worried about their home being cold or damp.
The project aims to help more than 1,000 people – including homeowners, landlords, private tenants and social housing tenants – with energy advice and support, and first time central heating, such as renewable heating, mains gas, oil, or LPG.
Finding out if you qualify is easy GET IN TOUCH https://norfolkwarmhomes.org.uk/about Or call us on 01603 430103 and we’ll be able to tell you.
Even if you don’t qualify for the central heating we may be able to help reduce your bills
If you’re renting privately then you’re still entitled to help if you meet the conditions below: Your home has no central heating This includes homes currently heated by storage heaters, electric radiators, solid fuel fires or back boilers and gas fires. low income You have a low income or receive certain benefits.
How does it work? Step 1 Speak to your landlord and get their permission to go ahead. Step 2 Contact us and we’ll have a chat with you to find out if you’re able to get support. Step 3 If we can help you, we’ll then arrange an appointment for someone to visit you and carry out a heating survey. They will have a look around your home and work out the best way to fit your new heating. There is a minimum contribution of 25% required from the landlord. This may be higher where the cost of works exceeds the Warm Homes Fund cap of £3,500 for mains gas and £4,500 for LPG or oil
GET IN TOUCH https://norfolkwarmhomes.org.uk/renters Or call us on 01603 430103 and we’ll be able to tell you.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
270. Grants & White Goods
Here’s a list of funders and help available for a whole range of things. Hope it’s useful: Local Assistance Scheme - Help with food, gas and electricity bills, vouchers for household goods etc.: Local Assistance Scheme NCC: https://www.norfolk.gov.uk/care-support-and-health/support-to-stay-at-home/local- assistance-scheme the number for general public enquiries to the scheme is 0344 8008025
Benjamin Foundation – rent deposit scheme - http://benjaminfoundation.co.uk/home- starter
Emmaus – can sometimes help with house/garden clearances, white goods etc. - https://www.emmaus.org.uk/norfolk_waveney/shop_explore/our_services
Buttle Trust - help with white goods, baby items, bedding, grants etc. - https://www.buttleuk.org/need-support/families/all#help
Various grants listed on NCC site if children with SEND https://www.norfolk.gov.uk/children-and-families/send-local-offer/care-support-and- advice/money/charities-trusts-and-grants
Family Action welfare grants - https://www.family-action.org.uk/what-we- do/grants/welfare-grants/
Vicar’s Relief Fund: The charity covers the whole of the UK – includes money to cover hoarding clear up. “The VRF provides small crisis grants of up to £350 to support people who are at risk of, or currently experiencing homelessness or vulnerable housing, to establish and maintain their tenancies. Types of applications include funding to secure accommodation and to clear rent arrears following an eviction notice. Only accept applications from paid frontline workers providing support to people who are experiencing homelessness or vulnerable housing. For more information and to apply click https://www.smitfc.org/our-grants/
Joanna Scott Foundation - For help with grants to cover school uniforms, music, nursery fees to degrees, trips, dance and gym tuition - http://www.foundationofjoannascott.org.uk/
Thomas Anguish Foundation - for help with education, school clothing, footwear, special glasses, personal tuition etc.: http://www.anguishseducationalfoundation.org.uk/about-our- grants/
Grants to help pay off energy debts If you’re in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off. The following energy companies offer grants and schemes that are open to anyone - you don't have to be a customer: Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
• British Gas Energy Trust There are also companies who offer grants specifically for their customers: • npower Energy Fund • Scottish Power Hardship Fund • Ovo Energy Fund • E.on Energy Fund • EDF Energy Trust • SSE (Southern Electric) Priority Assistance Fund - check if you're eligible by calling 0800 072 8616
Boiler grants: http://www.government-grants.co.uk/boiler-grants Grants for all thing’s disability-related: https://www.disability-grants.org/ Variety Charity - Wheelchairs, trikes, and power chairs etc. grants: https://www.variety.org.uk/what-we-do/wheelchairs Variety Charity – grants for equipment, medical items: • It may be medical, such as monitoring equipment • It may be basic care like feeding tubes or hoists • It may be sensory play or mobility equipment for a nursery or playgroup https://www.variety.org.uk/what-we-do/equipment-grants 3H Fund has a grant scheme to help disabled adults and children (whether physically or mentally disabled), on a low income, along with their families and carers, to take a short break in the UK. Maximum awards vary. • Who can apply? Households with a disabled adult or child • What's the maximum award? Varies • What does it cover? Short breaks in the UK https://www.3hfund.org.uk/grants/ Watersure provides financial assistance to household customers with a water meter who use large amounts of water for essential purposes: https://www.unitedutilities.com/services/your-bill/difficulty-paying-your-bill/watersure/
To search for grants for specific things: https://www.turn2us.org.uk/Find-Benefits-Grants
The Princes Trust offer grants to help young people into education, training and employment, and provide funding and support if you'd like to set up your own business. They’ve also produced a list of grant givers for other things: https://www.princes-trust.org.uk/help-for-young-people/who-else/employment/grants- funding
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
271. Turn 2 Us Financial Support
Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track. https://www.turn2us.org.uk/
The charity is offering specific advice to parents about help with costs of sending your kids back to school
As the school holidays start to wrap up and children get ready to head back to the classroom, there may be a large shopping-trip on the cards for some parents. The cost of school uniforms, new shoes and stationery as well as other things can add up quickly. We have listed below some resources that may be able to help if you are on a low income. Benefits There are many benefits out there to help parents with the costs of raising a child. Use the Turn2us Benefits Calculator to find out what you might be entitled to. Charitable grants If you are on a low income, help may be available through a charitable grant to help you with the costs of sending your kids to school. Use the Turn2us Grants Search to find a grant for you. Food Over a million children are eligible for Free School Meals. To find out if you can apply, you need to get in touch with your local council. Childcare There are a range of Government and employer childcare schemes to help families with the costs of childcare. Read our news story about Help with childcare news article for more information on your options. School uniform In addition to grants and other funds, many local councils have their own schemes to help with the cost of buying new school uniforms. Find out if your local council can help you with the costs of school uniforms. Transport Some children will also be eligible for help with the cost of home to school transport. Find out if your local council can help you with the costs of transport to and from school
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
272. Independent Age Winter Wise Guide 2019 Entered December 2019
Winter can bring extra challenges. Dark evenings and icy pavements can make it harder to get out, while cold weather can make us vulnerable to illness. Higher fuel bills can be worrying too.
Our guide Winter wise has practical tips on staying warm and healthy in the winter months, including information on Winter Fuel Payments, so you don't need to dread the cold weather.
Click here to order your free guide
The advice in this guide applies to England only. A lot of it will still be relevant to you but we have a few suggestions if you are looking for advice that is specific to other parts of the UK.
273. Rent deposit Scheme
The Rent Deposit Scheme aims to help young people, including those who have lived within the service as well as those seeking support from the charity, to access private rented accommodation. The Benjamin Foundation is now reaching out to young people who wish to take steps to independence
The support available will include help with organising viewings and liaising with landlords, support at start of the tenancy, as well as offering guidance about how to pay bills and accessing grants
If you would like to learn more about how the Rent Deposit Scheme could help you, contact Michala Howarth from The Benjamin Foundation on 07976 851202, or email [email protected]
For further information about The Benjamin Foundation, visit www.benjaminfoundation.co.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
274. Help during Power cuts Updated December 2019
Do you need extra support during a power cut or do you know someone else that would need extra support? We can help. UK POWER NETWORKS services are free to customers who need support.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
• A priority number that you can call 24 hours a day • A dedicated team who will contact you to keep you updated during a power cut • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated • In certain scenarios we may also offer a free hotel overnight and transport to the hotel • We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
Who can register to receive extra support? • Customers who rely on medical equipment • Customers who are chronically ill • Customers with a disability • Customers who have dementia • Customers who are blind or partially sighted • Customers who are deaf or hard of hearing • Customers who are of pensionable age • A nursing or residential home • Customers with children under five in their household • Any other case that you would like us to consider
To register please visit www.ukpowernetworks.co.uk/priority email [email protected] Call 0800 169 9970 Text phone 18001 0800 31 63 105
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
275. Benefits Advice and Review Team Entered July 2019
Borough Council Benefits Advice and Review Team
What we do The Benefits Advice and Review Team can offer advice, and at times, completion of certain benefit applications if you're: • of pension age • disabled • caring for someone
What we can help with We can help you complete the following applications: • Housing Benefit and Council Tax Support • Discretionary Housing Payment • Attendance Allowance • Personal Independence Payment • Disability Living Allowance for children Please contact us if you would like our team to help you. Our contact details
Revenues Visiting Team Borough Council of King's Lynn and West Norfolk, Kings Court, Chapel Street, King's Lynn, PE30 1EX Telephone: 0800 7312253 Email: [email protected]
276. Debt Advice in Downham Market Entered July 2109
Kings Lynn Citizens Advice
Has a new debt caseworker offering appointments in Downham Market
Give Becka a call on: 07715 653586 or e-mail [email protected]
The Service is Free Advice Line 03444 111 444 Website www.norfolkcab.org.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
277. Citizens Advice Contacts
Main locations web site links • Norfolk Citizens Advice (Kings Lynn) • Norfolk Citizens Advice (Great Yarmouth) • Norfolk Citizens Advice (North Walsham) • Norfolk Citizens Advice (Attleborough) • Norfolk Citizens Advice (Wymondham) • Norfolk Citizens Advice Bureau (Norwich) • Citizens Advice Diss • Citizens Advice Thetford http://www.midnorfolkcab.org.uk/contact.html Dereham Wotton Holt
Outreaches Website links • Marham Outreach • Reepham • Lawson Road Health Centre • Cromer Outreach • Aylsham Drop In • Stalham Outreach • Cromer Foodbank Outreach • Fakenham Outreach • Harleston Information Plus • Loddon Library • Eye Health Centre http://www.midnorfolkcab.org.uk/contact.html Swaffham Sheringham Sheringham Foodbank Melton Constable
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
278. Personal Debt Advice Service
Debt casework available via King's Lynn Citizen Advice • For those with personal debt. • Funded by Money Advice Service. *By appointment only*
Mondays Downham Market Library, The Priory Centre, 78 Priory Road, Downham Market, PE38 9JS
Thursdays Citizen Advice, Hanse House, South Quay, King's Lynn, PE30 5GN
Contact Rebecca Elliot to book an appointment or for more information, [email protected] 07715 653586
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
279. Universal Credit Escalation Process Jobcentre Plus Escalation Routeway for Kings Lynn
Links in the Escalation Route way are: - Check if you're eligible for Universal Credit - Citizens Advice https://www.understandinguniversalcredit.gov.uk/ https://www.gov.uk/guidance/universal-credit-toolkit-for-partner-organisations https://www.youtube.com/channel/UC7Km4IXfVJB1n8SQUmkJD0Q https://www.gov.uk/government/publications/universal-credit-detailed-information-for- claimants https://www.gov.uk/government/organisations/department-for-work- pensions/about/complaints-procedure#how-to-complain
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
280. Help to make a Universal Credit Claim Entered April 2019
Getting help to make a new Universal Credit claim From 1st April 2019 Norfolk Citizens Advice will offer a new service called ‘Help to Claim’ which offers support with making a new claim for Universal Credit, from opening your account to receiving your first full payment.
Their trained advisers can help you to: • Set-up your Universal Credit account • Complete your claim to-dos • Verify your identity • Make sure you’re providing the right evidence to the Jobcentre • Understand what Universal Credit will mean for you
If you’re not sure what help you need just get in touch and they’ll work out what support you need. Call: Freephone 0800 144 8 444 Or to find details of your local Norfolk Citizens Advice office click on this link https://www.ncab.org.uk/?p=locations
You can find more information on Universal Credit on the Citizens Advice website As well as finding more details on the Norfolk Citizens Advice website www.ncab.org.uk Visit us: Kings Lynn Hanse House, South Quay, King’s Lynn PE30 5GN (Mon, Tues & Thurs 10:00–14:00)
Fakenham Library, Oak Street, Fakenham NR21 9DY (Mon & Thurs 10:00–15:00)
Dereham Assembly Rooms, Ruthen Place, Dereham NR19 2TX (Mon, Tues, Fri 10:00–15:00)
Watton Unit 2, Ventura House, Norwich Road, Watton IP25 6JU (Wed 10:00–15:00)
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
281. Universal Credit Useful links
Universal Credit full service rollout commenced in Kings Lynn and West Norfolk on 14th of November 2018. DWP have released a UC ‘tool kit’ for partners working with claimants. These are links to the Gov UK website to ensure information is as up to date as possible. Introduction to Universal Credit https://www.gov.uk/universal-credit New Style Employment and Support Allowance for People too ill to work https://www.gov.uk/guidance/new-style-employment-and-support-allowance New Style Job Seekers Allowance https://www.gov.uk/guidance/new-style-jobseekers-allowance Universal Credit and Homeless People Guide for Supporting Organisations https://www.gov.uk/government/publications/universal-credit-and-homeless-people Independent Benefit Calculator to find out Entitlement https://www.gov.uk/benefits-calculators Universal Credit Dummy Bank Account which will allow people without a back account to make a claim. It triggers with the Service Centre that they are without one, which in turn will prompt a conversation with the Work Coach in the Jobcentre. https://www.socialwelfaretraining.co.uk/news/uc-dummy-account-clients-without-bank- account
282. Vicar’s Relief Fund
The charity covers the whole of the UK – includes money to cover hoarding clear up. “The VRF provides small crisis grants of up to £350 to support people who are at risk of, or currently experiencing homelessness or vulnerable housing, to establish and maintain their tenancies. Types of applications include funding to secure accommodation and to clear rent arrears following an eviction notice.
We only accept applications from paid frontline workers providing support to people who are experiencing homelessness or vulnerable housing.
We will provide grants for: Accessing accommodation – Rent deposits, rent in advance, admin fees, ID, or temporary accommodation costs. Preventing eviction – Rent arrears, service charge arrears, Debt Relief Orders and bankruptcy fees or money to pay for a hoarding clean up.” Setting up home – Household goods or moving costs. For more information and to apply click here.” Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
283. Kings Lynn Foodbank Move
The Kings Lynn foodbank can finally move to a more permanent home. Thanks to an appeal led by Your local paper at Easter, and the generosity of the Kings Lynn Sea cadets, the foodbank will be moving to the sea cadets building on the quay.
When distributing vouchers can you let your clients know that on Monday 11th June we will have moved to the Sea cadets building, St Margaret’s Lane, South Quay, King's Lynn PE305DS.
Tel: 07582558143 or 01553 886555 Email [email protected]
Whilst it is very exciting to have a permanent home we are enormously grateful to the Purfleet trust for giving us a much needed home over the past few months, Thank you.
284. Benefits Calculator Independent Age host a benefit’s calculator on their website which will give a useful guide to the benefits people are entitled to claim. The calculator is free to use and the details provided are anonymous information required includes savings, income, pensions and existing benefits
Although aimed at older people it should cover families with dependent children. It takes about 10 minute but you can save a calculation and come back later
Benefit calculator
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
285. Childcare Benefits for Grandparents
Specified Adult Childcare Credits These National Insurance (NI) credits were introduced from April 2011. You may be entitled to receive these NI credits if you are a grandparent, or other family member, who cares for a child under 12, usually whilst their parent (or main carer) is working. These credits are only available from April 2011 and you must make an application to receive the NI credits.
Specified Adult Childcare credits work by transferring the NI credit attached to Child Benefit from the Child Benefit recipient to a family member who is providing care for a related child under 12. Therefore, if no one has claimed Child Benefit for the child there is no attached NI credit to transfer and Specified Adult Care credits cannot be awarded.
What you’ll get Specified Adult Childcare credits will help build up your National Insurance contributions. This means: • you will receive a Class 3 NI credit for each week or part week you cared for the child (Class 3 NI credits help to build entitlement to the State Pension and, until April 2017, certain bereavement benefits) • it can help to stop gaps in your National Insurance record
Eligibility You can apply for Specified Adult Childcare credits if: • you are a grandparent, or other family member caring for a child under 12 • you were over 16, and under state pension age when you cared for the child • you are ordinarily resident in the United Kingdom, meaning England, Scotland, Wales and Northern Ireland, but not the Channel Islands or the Isle of Man • the child’s parent (or main carer) is entitled to Child Benefit and has a qualifying year for National Insurance without needing the parent’s class 3 NI credits which they receive automatically from Child Benefit
How to apply To apply for Specified Adult Childcare credits, you will need to complete an application form. https://www.gov.uk/government/publications/national-insurance-credits-for-adults- who-care-for-a-child-under-12-fact-sheet/specified-adult-childcare-credits-fact-sheet
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
286. Volunteer Tenancy Mentoring Moving to independence is a really big step for any young person. Even more so if you’ve been in care, don’t have lots of support or are struggling on a low income.
A mentor can help to bridge the gap and be someone to chat to confidentially about goals, aspirations and difficulties along the way.
How does it work? • After successfully completing the two-day training course, being DBS checked and interviewed, mentors are carefully matched to their mentees and make safe arrangements to meet. • They may meet weekly and no less than fortnightly. The early days are critical to building a relationship and making it work. • Everyone signs a Code of Conduct and completes a questionnaire to understand more about the support the mentee wants and needs. • The mentee is in charge of the relationship and decides what they want help with and for how long. • At the end of the arrangement we will undertake an end questionnaire with the mentee and usually a final case-study interview. We want to leave them knowing that our door remains open as well as knowledgeable about other avenues of support.
If you’re interested in making a referral check out our website www.yourownplace.org.uk To make referrals see referrals or contact Rebecca [email protected] Mob: 07530 028446
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
287. Debt & Welfare Benefits Advice Service Updated October 2019
Money Advice Hub is a not for profit community interest company based in King's Lynn, with charitable objectives to provide genuinely free, regulated debt advice and other related services to the community. We work in partnership with advice organisations to provide joined up services, making life easier for you when you need help most.
As of 1st July 2019, the Money Advice hub will provide the Debt and Welfare Benefits Service on behalf of BCKL&WN. This service is due to continue for the next three years and is open to all residents of the Borough Council
Referrals can still be made to the service through Norfolk Community Advice Network Referral System and can be found in the list of organisations as ‘Money Advice Hub – King’s Lynn & West Norfolk’ Referrals can also be made through the Money Advice Hub website
Our Head Office is based in King's Lynn Innovation Centre. We also operate face to face advice services from a number of other locations in conjunction with our referral partners & enterprise network. Outreach locations available: ▪ Broadland Housing Association - Pleasant Ct, King's Lynn PE30 5PR ▪ Rouen House Rouen Road Norwich Norfolk, NR1 1RB ▪ Cambridge Citizens Advice - 66 Devonshire Rd, Cambridge CB1 2BL Opening times (24hr messaging: 0333 305 7648) Mon and Tues: 9am to 5pm (Callbacks* 5pm to 7pm) Wed and Thursday 9am to 5pm (No callbacks) Fri: 9am to 5pm (Callbacks* 5pm to 7pm) Sat: 9am to 5pm (Callbacks* 9am to 1pm) Accessible Services ▪ Face to Face (by appointment) ▪ Telephone Advice Email [email protected] Improving your budget is a long checklist drawing together income maximisation, budgeting and money management tips. Improving Your Budget (Fact Sheet)
Our Advice and Information Debtipedia remains an epic project in progress, although we do have hundreds of topics covered already
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
288. Money Support Service Entered September 2019
The Money Support Service is here for you if you’re a Norfolk County Council service user who needs help with budgeting. There are many reasons why people struggle with money. It may be a loss of benefits or a job, a relationship breakdown, an increase in living costs or a lack of budgeting skills.
If you have an illness or disability, money worries can lead to a vicious cycle of deteriorating health and difficulty managing household bills. We can offer help and advice over the phone, or face-to-face support in your own home if needed.
How we can support you We offer budget training, where we’ll help you to work out your income and outgoings to give you a better understanding of your finances. Creating a budget is the first step towards taking control of your finances and getting your situation back on track.
If you’re struggling to keep track of your money, we can also provide the following help: • Money advice • Support to reduce high bills • Support with referral to debt management agencies • Support with Disability Related Expenses within financial assessments • Referrals to the Welfare Rights team to help with benefit issues where appropriate
We’ve also provided some money saving tips to help you manage your finances and information on how working can affect benefits.
Help if you’re struggling with debt If you've got several debts, you might be feeling overwhelmed. We can help you by: • Working with you to help you gain a better understanding of your budget • Giving you support to address minor debt issues • Assisting with referrals to debt agencies, who offer debt advice aimed at those who are vulnerable or who have complex needs
If you’re referred to a debt agency, they’ll help you by: • Sorting out priority debts, non-priorities and debt emergencies • Giving information so you can consider your options • Contacting creditors about repayment agreements • Providing advice on debt relief orders, bankruptcy or voluntary arrangements
Contact us Phone: 01603 223392 (option 4) Email: [email protected] https://www.norfolk.gov.uk/care-support-and-health/money-and-benefits/money-support- service Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
289. Christians Against Poverty Updated February 2020
CAP have now re-opened the phone line for New Client Enquiries : 0800 328 0006. If you know of anyone who is struggling with unmanageable debt, please ask them to call that number, or you can call with them.
The temporary break has enabled our head office team to assist those clients already in the system to progress their journey out of debt. As well as taking on more staff, head office are continuing to run a fit for the future campaign to help prevent us from having to do this again.
If you would like any more information about the service we provide Emily Hart would be happy to meet with you to discuss this further. Emily is also happy to come and do a presentation to any teams you may have. If you need any flyers, please let Emily know
Emily Hart Centre Manager - Kings Lynn Christians Against Poverty 07495 017364 Working hours: Monday, Tuesday, Wednesday & Friday 9.30am-2.30pm capuk.org facebook.com/capuk twitter.com/capuk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Training and Employment
290. Young Women’s Trust Partnership
The Young Women’s Trust is a charitable organisation funded to offer tailored support to young women aged 16-30, living in England or Wales.
Youth Obligation Although this service is available to young women aged 16-30, it will be of huge benefit to our customers aged 18-21, that need support and help to move them into work. It is a free service that has great success in motivating young women. The coaches that are employed by the trust, actively promote apprenticeships, especially in sectors where they are looking to attract more women such as construction and engineering.
Work It Out is a service they offer for young women aged 16-30 who are looking for employment, training or an alternative job/progression. The service is particularly suited for any young woman who is looking for support with: • Confidence • Wellbeing • Employability
They can receive up to 6 sessions of coaching, these are: • Free and fully flexible – they can be delivered in evenings or weekends, over the phone, text, WhatsApp or skype but not face to face • Solution focused, delivered by professional qualified coaches • Designed to help the person figure out what they want to do, recognise their best skills, stay motivated, help with mental health, relationships, family or money issues, build confidence, help them perform better in interviews, plan for the future and signpost to other helpful services.
They also offer a service where young women can send a copy of a job application or CV along with the job advert and person spec and they will offer feedback on this before they submit it. The feedback is provided by HR Professionals which is on-line service, free and easy to use.
You can register or signpost a young woman in any of the following ways: Call: 0808 808 8099 Text/WhatsApp: 07500 553 880 Sign up online: https://www.youngwomenstrust.org/what_we_do Email: [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
291. Students Withdrawing From Courses Entered December 2019
Withdrawing from uni or college If you’re thinking about withdrawing from your course, speak to your uni or college first. They’ll give you advice to help you make the best decision. https://www.gov.uk/government/organisations/student-loans-company
If you decide to withdraw after speaking to your uni or college, it’s really important you let them know as soon as possible. You should also contact us to let us know. This minimises the risk of you being overpaid your student finance.
Once your uni or college lets us know you’ve withdrawn, we’ll reassess your student finance based on the number of days you attended your course. We’ll stop any future payments to you and your uni or college, then we’ll send you a new student finance entitlement letter. Depending on the date you withdrew, and when your uni or college let us know, you may have been overpaid.
If you’ve been overpaid If you’ve been overpaid after withdrawing, we’ll contact you to let you know how to repay any extra student finance you got. You may need to repay this early and before you’re earning over the repayment threshold.
Repaying your student loan You’ll be responsible for repaying your Maintenance Loan and any Tuition Fee Loan we’ve paid to your uni or college. You’ll repay these as normal unless you’ve been overpaid.
How much Tuition Fee Loan you’ll need to repay The amount of Tuition Fee Loan you’ll need to repay will depend on the date you withdrew from your course. Your university or college will have their own fee charging policy, so you should speak to them about this. Your tuition fee is paid at the start of each term.
If you return to university or college If you withdrew in your first year, you should be able to get full funding to study another course. If you left your course in your second year or later, you may have to cover some or all of the cost of your tuition fees yourself if you return to study. You’ll usually still be able to get a Maintenance Loan in any self-funded years of study.
You might be able to get an extra year of tuition fee support if you withdrew because of compelling personal reasons, such as bereavement or illness. Read more about compelling personal reasons
For more information see https://www.gov.uk/guidance/withdrawing-from-uni-or-college Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
292. On Track Training and Employment Updated October 2019
On Track is a new service maximising the opportunities for 531 project eligible 16 to 24 year olds to access the skills, qualifications but more importantly the inner belief and self-confidence needed to secure and sustain employment.
It coaches with young people facing multiple barriers to education, training and employment, such as: ▪ Mental health issues ▪ Substance abuse ▪ Learning difficulties ▪ Disabilities ▪ Previous offences
For the 18-24 age group, the primary aim is for project participants to enter sustainable employment as quickly as possible. The priority for 16-17 year olds who are not in employment, education or training (NEET) is to get them back into education or work-based training. On Track provides
Coaching - providing one to one support Go programme - a package of interventions tailored to personal needs Move on Workers - helping participants transition to access an opportunity Volunteers - recruited from employers, trainer’s education and the community
Referrers will be contacted by On Track’s Senior Technical Administrator who completes the initial eligibility checks. If the participant meets the criteria they will be assigned a coach who will meet them personally to gather more information;
The project brings together seven organisations: The Matthew Project (lead), ACE, GYROS, NANSA, The Prince's Trust and YMCA Norfolk in a unique partnership delivering coaching, vocational training, work placement and support services for young people not in education, employment or training (NEET) or at risk of being so.
You can contact On Track in the following ways: Website http://www.matthewproject.org/on-track/ Email: [email protected] Telephone: 01603 723845 Facebook: Facebook.com/OnTrackNorfolk Twitter: @OnTrackNorfolk Drop in Sessions Kings Lynn Every Tuesday 11:30am -1:30pm Providence Street Community Centre Providence Street Kings Lynn PE30 5ET COME ALONG AND FIND OUT MORE ABOUT ON TRACK AND SPEAK TO AN On track Coach Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
293. Development Award Some of the young people you support may also be able to benefit from a Prince’s Trust ‘Development Award’, this is a cash award of up to £500 to pay for training fees, equipment, tools and other items to support their education, training and work goals. If you work with a young person who is aged 14-25, unemployed, and or leaving care, and has been in trouble with the police or has no qualifications, they could receive money and support to help them get into education, training or work.
A Prince’s Trust staff member or volunteer will support them with their award application and planning their next steps:
Elaine Speed | Programme Executive Enterprise and Awards T 01217 729 252 M 07881 614 123 [email protected]
294. Enterprise Programme The Enterprise programme aims to support unemployed young people aged between 18-30 to work out if self-employment is right for them, help them test their ideas, write plans and start a business or achieve alternative goals in employment, education, training or voluntary work.
Eric Shelley | Programme Executive Enterprise (Norfolk) M: 07879 881 102 E: [email protected]
If you have anyone that is interested, please don’t hesitate to get in touch. https://www.princes-trust.org.uk/help-for-young-people/support-starting-business
295. Apprenticeship Opportunities National Apprenticeship Service have details of opportunities on the Find an Apprentice website - https://www.findapprenticeship.service.gov.uk/apprenticeshipsearch Apprenticeships Norfolk have updated their website. There are now sections available for people thinking about becoming an apprentice, employers looking to take on an apprentice, apprenticeship training providers and people working within a school and/or giving careers advice. https://www.apprenticeshipsnorfolk.org/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
296. TrAC Apprenticeships Norfolk
TrAC Apprenticeship Norfolk has been created to provide tailored support to employers who are able and willing to offer a minimum 6-month work placement to help care leavers, looked after children and other young people aged 16-24.
TrAC Apprenticeships Norfolk is a LIFT and Skills Deal Funded project. Our aim is to support young people, like yourself, gain work experience, get into Traineeships and complete Apprenticeships.
Once you have been referred onto the TrAC Apprenticeships Norfolk project a member of the team will call you. This is a good opportunity to let us know what apprenticeship you would like to go into, it's okay if you're unsure - we can place you in work experience placements to help you choose!
We are your employer TrAC Apprenticeships Norfolk is an Apprenticeship Training Agency, which means that we are the employer. If you are successful throughout the TrAC Apprenticeships Norfolk process, you will be placed with a host company in your local area to gain practical experience This is where you will complete your Apprenticeship, but you will be paid and supported by TrAC Apprenticeships Norfolk. We will support you throughout the process
As an Apprenticeship is not guaranteed as a lead on from work experience, you will need to show the host company that you are a valuable member of the team. Work experience is a fantastic way to gain skills within the sector that you want to go into, this can also be added to your CV
If you have any questions, please don't hesitate to get in contact to ask us about the project!
Katie Lomonossoff Operations Manager [email protected] 01603 737739
Layla Dickerson Apprentice Development Manager [email protected] 07735 488410
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
297. 18-24’s Jobs Support
DWP are offering additional support to 18 to 24-year olds. linked with local Council and local employers – looking at Jobs, Work experience, Apprenticeships, confidence building, mock interviews, CV advice etc.
This support is voluntary and can be flexible to suit the young person’s needs. We offer one to one interviews, e-mail and telephone contact and also a weekly group session where we cover a different subject each week. These include guest visits from employers, training providers and specialists in certain areas.
Interviews and group sessions are held at Kings Lynn Jobcentre each Thursday, the group session takes place 1pm – 3pm and travel expenses can be reimbursed for those in receipt of Jobseekers Allowance, Employment Support Allowance, Income Support or Universal Credit.
If you or a customer would like further information or to be referred please contact Nikki David at [email protected] or Keith Brandon at [email protected].
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
298. Help You Chose careers advice
Help You Choose Norfolk’s careers information, advice and opportunities platform for young people • Find out about all your post-16 options and choices • Full-time courses • Apprenticeship vacancies • Traineeships and short courses • Search and apply online to Norfolk’s sixth forms, colleges and training providers • Enter your information once to apply for several courses • Find out about volunteering • Search for Higher Education opportunities available in Norfolk • View our Events section to find out about open events and careers fairs • Visit our info and advice pages to find information on: • Decisions and choices • Education and learning • Working and training • Travel and transport • Financial support • Access New Kudos the careers quiz to help you find careers that might suit you www.helpyouchoose.org
299. Icanbea Website This is a website which provides young people with the following • Information on different employment sectors and the requirements for a successful career in each sector • Information on local companies and the opportunities they have to offer • Profiles on local key employers • Videos of employees across all sectors • Alerts for young people to new opportunities (vacancies, work experience, apprenticeships news and events) Follow this link to look at the website: www.icanbea.org.uk Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
300. Nova Training Updated February 2020
NOVA Training is an in-house training programme at Dereham and in Kings Lynn. We support young people aged 16 – 18 (24 with an EHCP) and offers an individualised programme including - * English and Maths GCSE resits and/or English and Maths Functional Skills, * Employability Skills including creating a CV, interview techniques etc. * Vocational Diplomas in Retail, Administration, Customer Service and Hospitality * Meaningful and relevant work experience. * Bonuses for attendance and qualifications achieved. * Ongoing careers advice and support. * Potential Bursary Payments of £8 per day – depending upon household income – also possibly travel expenses and a free meal. If you are in care/leaving care or in receipt of Universal Credit you could be potentially entitled to £10 per day. * Help with finding either work, Apprenticeship or further education or training – whatever is appropriate for you. * Attendance is 4 days per week. – Monday to Thursday 9.00am-3.30pm. * Refer a friend system – potentially £50 for each friend referred. * Enrichment activities e.g. speakers to the centre, visits to local careers events. * Timetable can be flexible. * Financial help available for DBS checks / CSCS card / PPE * Smaller group sizes. If you would like further information, please get in touch.
Dereham, 2 Norwich Street Dereham Norfolk NR19 1BX Tel: 01362 698840 mailto:[email protected]
King’s Lynn Nova Training – King’s Lynn 33-39 Tower Street, King’s Lynn, Norfolk, PE30 1EJ 01553 764100 mailto:[email protected] www.novatraining.co.uk
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
301. LIFT OFF Work Trials Entered July 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
302. Cap Job Club
The CAP Job Club is a free and friendly setting for jobseekers (including those on ESA) to receive tailored support to develop employability skills and confidence to help entry into employment. The club includes free lunch and refreshments, 1-1 coaching, and social activities. The CAP job club offers 8 week steps to employment courses (Tuesdays, 10-3pm) and drop in sessions in-between courses (Tuesdays, 12-3pm), please contact for more details. Referrals received via 01553 774881 or 0800 328 0006 or [email protected]. Location: 99c High Street (Opposite Wimpy), King’s Lynn.
303. Adult Learning
Here at Norfolk Community Learning Services, we offer a wide range of courses which are designed to help you achieve the qualifications you need, whether you are looking for work, a change of career or to progress in the job you have. We also offer courses for those wishing to learn something new and start a fantastic hobby or pastime. • English and maths courses that range from beginners through to GCSE. • ESOL courses for speakers of other languages who would like to improve their English speaking and listening, reading and writing skills. • Apprenticeship opportunities for organisations wishing to take on an apprentice and for those who would like to become an apprentice. • Qualifications in Accounting, Childcare, Education and Training, Fitness, Supporting Teaching and Learning, ICT and Health and Social Care • Free family learning courses that involve all family members exploring, discovering and learning together. • Independent living skills to help people with learning difficulties and/or disabilities learn everything they need to know to get along in their day to day lives.
There's something for everyone at Norfolk Community Learning Services, whether you have lots of free time or very little. To find out more and take your first step towards a brighter future, visit: www.norfolk.gov.uk/adultlearning or call our dedicated helpline: 0344 800 8020 For more information and to book a course contact www.norfolk.gov.uk/adultlearning Norfolk community learning Service Wensum Lodge 169 Kings Street Norwich NR1 1QW
E mail [email protected] Phone 0344 800 8020 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
304. Norfolk Community College
What’s on offer:
For people who need more guided and longer- term support, we are on hand to offer mentoring and assistance to overcome barriers.
• to support adults aged 25+ who have been unemployed for 12months and over • Specialists in housing, debt and benefits. Our workers also have good links to other services, saving you the time and worry of seeking out the right service. • Bespoke training tailored around you and the local job market. As you re-train and gain new skills, we will be building relationships with employers to offer you a volunteer or work placement opportunity. • Access to a business mentor if you want to find out more about starting up and running your own business. • One-to-one advice and support. We can help you identify your strengths and interests, and to consider the steps you can take to improve your job prospects
More information from Alison King at [email protected]
For further details contact the Norfolk Community College on 01493 419255 or email [email protected]. Alternatively, you can visit the project website on: www.NorfolkCommunityCollege.co.uk .
305. Steering a Teenager toward a job
A guide for parents – Steering your teenager toward a job and career has been put together by Jon Gregory founder of Win-That-Job and Nick Newman of National Careers Week with additional contributions from the John Lewis |partnership
With Advice on how to • Choose a career • Access careers services • Develop employability skills • Find employment prospects • Build compelling applications • Win through at interviews
Copies from http://win-that-job.com/parents-guide
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
306. DWP Support for Schools Entered January 2020 Support for schools is intended to assist schools in England to deliver their statutory duty to provide high quality, independent and impartial careers advice to pupils aged from 12/13 up to 17/18 years of age, (school years 8 to 13). This support is available to mainstream, SEN and PRU.
Support for Schools advisers go into schools, colleges and 6th forms and support them in delivering advice and information to their pupils, preventing them from becoming NEET (not in employment, education or training) in the first place. It is aimed at facilitating an effective transition from school into work, training or further study, and adds value in three broad areas:
• providing advice on routes into traineeships and apprenticeships, promoting the parity of vocational and academic pathways into work. • help in sourcing and advising on work experience opportunities, using JCP’s extensive network of employers • providing advice on the local labour market including employability and soft skills that employer’s value, for example team working and commitment.
Examples of the types of activities that could be undertaken within the scope of the overall offer include:
• group sessions with pupils using web-based careers information tools • helping schools identify employers willing to provide suitable work experience • supporting schools in sourcing appropriate companies for a careers fair • arranging inspirational employer presentations in school assemblies • attendance at parent events to promote Apprenticeships to parents and pupils • arranging visits to local employers to give pupils a taste of the world of work • up-skilling teachers on routes into Apprenticeships and traineeships • CV workshops • mock interviewing • liaising with other providers of careers services to organise joint events.
This further supports meeting the Gatsby benchmarks which are part of the school OFSTED process.
In Norfolk a mixture of the above has been delivered to schools, colleges and alternative education providers across the county. CV advice and mock interviews have been the most popular, as well as working with small groups of pupils who are underachieving and/or at risk of NEET from year 9 upwards.
Helen Mason Support for Schools Adviser – Norfolk Tel: 07584 596 723 [email protected] Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
307. Open Road Bursary Fund Updated July 2019
Open Road are very pleased to announce that they have secured funding via a grant from the Garfield Weston Foundation to create a small bursary fund which will enable us to offer young people access to the centre. The bursary fund will be available for any individual for any of our activities if good reasons can be given and funding can be up to 100%.
Applications Applications will be on a rolling basis and accepted throughout the year. To be considered please complete a Bursary Fund Application and Consent form which can be found on the website under ‘Forms ‘.
Open Road Bursary Fund Guidelines Support for schools and their students. We do not intend to use the bursary fund to support school students. However, we would consider supporting an individual in an exceptional circumstance if the bursary would be the difference between them being able to participate or not.
Support for other charities or community groups The bursary fund could be used to support a group 100% who were using Open Road for the first time and who did not have core funding to pay for the use of the facility. The bursary fund could be used to support individuals within the group up to 100% if good reasons were given and outcomes were agreed.
For further information please see the website www.openroadtraining.co.uk Telephone: 01553 776600 E mail: [email protected]
Open Road is an asset to the community helping young people mature and grow responsibly. It offers on-going training and provides local employers a source of committed and professional personnel to help develop and grow their businesses.
We can work with up to 160 students and our aim is to ensure every place is filled and that we maximize the potential Open Road has to offer.
If you are a potential student, a parent or carer of a potential student, a school or other key agency wanting to know more, then call 01553 776600, email [email protected] or visit the website www.openroadtraining.co.uk.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
308. Fire Service Team Programme
For 16-25 years of age Delivered by Norfolk Fire & Rescue Service It has come to that time again were we are looking for young people to come and join us on The Prince’s Trust Team Programme run by Norfolk Fire & Rescue Service here in Dereham and Kings Lynn
We are looking for any young person aged between 16-25 years who are currently not in education, employment or training and are ready to do something positive with their time. If they sign up for the Team Programme, they’ll be joining a group of up to 15 for a 12 week Programme. Amongst other things they will:
Take on community projects of their choosing Take part in an exciting, action-packed residential week Get three weeks' work experience in a field they are interested in Take part in an exciting team challenge
Students that successfully complete the course will achieve a Prince’s Trust certificate in Teamwork, Community and Employability Skills, along with an Emergency First Aid at Work certification. The course also offers a lot more!!
Gain new skills and qualifications Mix with new people and make new friends A better chance of moving into a job, education or training Help with job-hunting, mock interviews and writing their CV The chance to make a difference in their community And most importantly - A big boost to their confidence and a real sense of achievement!
There is no charge to the course, it does not affect any benefits and travel costs are reimbursed. Potential students will be invited to a taster day Chantelle Williams Neil Dack Team Leader: Dereham Youth Development: Kings Lynn Tel: 07795067383 Team Leader Email: Tel: 07919 492245 [email protected] [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
309. Discretionary Learners Support Fund Entered February 2020
Discretionary Learner Support Fund If you're unemployed or on a low income and would like to sign up for a Skills and Qualifications course, you can apply for financial support from the Discretionary Learner Support Fund To apply for this support you must: • Be joining an accredited course (one leading to a qualification) and is run by Norfolk Community Learning Services • Be unemployed or receiving a gross annual income below £25,000 • Not be in full time education elsewhere
How the funding can help you • Help with the cost of travel to and from your classes • Help with the cost of essential course materials • Payment for Ofsted registered childcare while you attend your classes (This is for applicants aged 20+ only. If you are aged 19 we can help you apply for Care to Learn funding.) • Help towards the cost of course fees if a fee concession does not apply
If you've chosen a course and are ready to apply for funding you can download an application form. Or you can contact our Learner Support Fund Co-ordinator on 01603 306527 or by email at [email protected].
310. Princes Trust On line Entered May 2019
Prince's Trust Online provides tailored learning and one-to-one support for young people aged 18-30 who are unemployed or underemployed and are unable to access their traditional face-to-face programmes. They currently have two programmes available for young people to access online: Enterprise and Employability. These programmes will support young people to learn the skills they need for self-employment or employment.
Here is a link: www.princes-trust.org.uk/help-for-young-people/about-princes-trust-online
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
311. Princes Trust Development Award Entered February 2020
If you work with young people who need financial support to access employment, education or training, then the Prince’s Trust development award may help.
A development award is a small cash grant to help them overcome a financial barrier and unlock a positive outcome (education, training or employment).
They do not have to pay it back. Individuals could be eligible for a Development Award if they are: • aged 16 to 30 (if they are under the age of 18 we will need to gain parental consent) • living in the UK • studying less than 14 hours a week or not in compulsory education • unemployed or working less than 16 hours a week.
A Development Award could be used to help with: • Accredited course fees up to Level 3 (A-level equivalent) • Tools, equipment or uniforms for a job or qualification • Job licence fees • Transport to a new job until your first pay slip
A Development Award cannot be used to help with: • Living expenses e.g. rent or bills • Business start-up costs • Costs for items that have already been paid for • Gap year or overseas projects • Level 4 course fees and beyond (i.e. Higher National Certificate or Diploma)
The amount that can be awarded for a Development Award can vary, but the average Award given in our area is £150.
If you would like to read more about Development Awards, please visit https://www.princes- trust.org.uk/help-for-young-people/get-funding-train-learn or contact Liz Edwards, [email protected] if you know a young person who might benefit from an award.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
312. Pathway to Employment Training Entered June 2019
SEETEC are able to provide Work Routes training courses in King’s Lynn. They need a minimum of 12 people to set up a course. The only eligibility is 16 or over and unemployed
Course available
Group A- Vocational Pathways Retail Pathway A/502/5756 Understanding the business of retail - T/502/5819 Understanding customer service in the retail sector R/502/5780 Understanding how individuals and teams contribute to a retail business J/502/5808 Understanding the control, handling and replenishment of stock in a retail business T/502/8505 Understanding the retail selling process Hospitality Pathway M/502/4894 Introduction to the hospitality industry J/502/4898 Customer service in the hospitality industry Y/503/9583 Health & Safety & Food Safety awareness in catering F/504/7631 Menu Planning H/504/7606 Handling Money in a Sales Situation Sport and Active Leisure Pathway A/504/7661 Working in sport and active leisure R/504/7665 Working with customers and clients in sports and active leisure settings D/501/7245 Assisting at a sport or active leisure event Creative Media Pathway M/505/1989 Working in creative and media M/505/0881 Creative writing skills R/505/1893 Creative media skills Business Admin Pathway Y/504/7828 Creating Business Documents J/504/7839 Dealing with Queries and Requests R/504/7844 Professional Behaviour in an Office Environment K/504/7980 Working in Business and Administration Travel and Tourism Pathway H/504/80027 UK Travel and Tourism Destinations T/504/8002 The UK Tourism Industry A/504/8003 The UK Travel Industry F/504/8035 Working in Travel and Tourism
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Group B - Employability Employability Pathway H/507/1338 Positive attitudes & behaviours at work D/503/2831 Searching for a job F/503/2854 Preparing for a work placement K/503/2833 Preparing for an interview R/503/2843 Working in a Team K/504/6327 Time Management F/506/3487 Health & Safety in the workplace (instead of Searching for a job and Preparing for an interview units on Sport & Active Leisure pathway only!)
603/2033/3 Award in Food Safety in Catering (With QA team permission only)
600/2887/7 Award in Introduction to the Facilities Industry Mandatory Unit Introduction to working in the Facilities Industry (7612-103) Mandatory Unit Health, safety and security in the Facilities Industry (7612-101) Mandatory Unit Workplace hygiene in the Facilities Industry (7612-102) 603/0753/5 Award in Social Media for Business A/615/3344 Using Social Media for Business J/615/2911 Understanding Social Media for Business
600/9214/2 Award in Skills for Hospitality and Catering M/502/4894 Introduction to the Hospitality Industry J/502/4898 Customer Service in the Hospitality Industry Y/5039583 Health and Safety and Food Safety Awareness in Catering 600/9220/8 Award in Skills for Retail T/502/5819 Understanding Customer Service in the Retail Sector R/502/5780 Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business T/502/5805 Understanding the Retail Selling Process 600/9770/X Level 1 Award in IT User Skills Unit: Using Collaborative Technology - A/502/4378 Unit: Website Software - L/502/4630 Unit: IT Communication Fundamentals - D/502/4292 Unit: Audio & Video Software - H/502/0177
To find out more and register an interest for someone please contact
Danine Staines [email protected]
07860924195/ 01553774619 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
313. New Horizons Employment Support Updated March 2020
New Horizons offers one to one coaching at local venues for people who are not currently in work. With up to 20 hours coaching, we want to help people move closer to the job market by helping them feel more confident and in control of their money, by helping them get on-line and by giving them the tools to be able to look for work.
The project is for people who are furthest from the labour market and are at most risk of social exclusion. To refer either yourself or a client, please contact:
Evie Ross, New Horizons Coach Email: [email protected] Telephone: 07826 265854 Website: https://www.voluntarynorfolk.org.uk/services/employment-skills-services/new- horizons/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
314. Free CSC Course Updated February 2020
Tempus is a government funded training provider established in 2005 and specialise in the delivery of a short construction programme to 16 - 24 year olds.
They have recently secured ESF funding to support NEETs within the Cambridge and Peterborough LEP area which Kings Lynn falls and will be running our free CSCS course for 16 - 24 years
Course Content Running over 5 half days 9.30 - 2.30 Mon - Fri the course includes:
✓ The cost of CITB Health & Safety Operatives Test & Card (application for completed by our admin team) ✓ Level 1 award in health and safety in construction (required for the card to be valid for 5 years) ✓ Level 2 certificate in the Principles of Warehousing ✓ £30 Amazon voucher on achievement towards the cost of personal protective equipment
Eligibility ✓ 16 - 24 year old NEET OR Getting JSA or Universal Credit + email / letter from referral organisation confirming this
ID Required (1 of the following and in date) ✓ Passport ✓ Birth Certificate
Simple Booking Process To simply call Georgia our booking adviser on 01553 389 007 (main booking line) who will check eligibility, highlight what the course offers and book - this takes 2 - 3 min and customers receive reminder texts to drive up attendance.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
315. Jobcentreplus personalised support
Norfolk Family Focus – Jobcentreplus Based in Kings Lynn Jobcentre, I offer personalised one to one support to families who are working with Norfolk Early Help or Universal Services. My aim is to support individuals to move a step closer to employment in a way and pace that best suits them. They may feel a long way from employment and this is fine as my role allows me the time and flexibility to access or signpost to all kinds of provision to help them take the small steps.
If you would like to refer the criteria is as follows: They must be in receipt of a workless benefit, (Jobseekers Allowance, Employment & Support Allowance, Income Support or Carers Allowance) and also meet one of the following criteria: • Child in need • Child with absenteeism or truancy from school • Domestic abuse / violence • Physical or mental health condition (parent or child) • Crime or anti-social behaviour (parent or child)
Referrals can be made via e-mail to [email protected]
316. Building Better Opportunities 15-19 yo
What’s on Offer? One to one support Information, advice and guidance Help with Job search, applications and CV’s Workshops, and employability skills programmes Young enterprise leading to self-employment Links to training and volunteering opportunities
Who’s it for? Young people aged between 15 to 19 who are looking for support with post 16 opportunities
Where? Ely, March, King’s Lynn, Wisbech, Peterborough
Contact Young People Advisers Jenna Jenna – 077959 77704 [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
317. Building Better Opportunities Building Better Opportunities (BBO) is a European Social Fund (ESF) and Big Lottery funded programme aiming to tackle the poverty and social exclusion faced by the most disadvantaged people in England.
The employability programme will support a significant number of those furthest from the labour market back into work in priority areas of Peterborough, Fenland, Kings Lynn and West Norfolk identified in the GCGP LEP ESIF strategy.
It will proactively tackle inequality by targeting underrepresented groups and those with additional barriers to foster greater social inclusion both in terms of economic and community participation. Employability offers an innovative programme design based on a personalised approach with a tailored package of barrier busting and support interventions which are designed and commissioned with participants
For People who are not working at the moment and with time on their hands Looking to become more confident Wanting to gain skills to improve life and work chances
For more information please contact Amanda Walls [email protected] 07813 811 742 or 01354 696 479 www.cpltrust.net www.peterboroughplus.co.uk
318. Hanseatic Union new time table
Hanseatic Union are offering support through a lottery funded project to help individuals move closer to employment - this can be through helping with CV etc. but also just by helping to make friends and build confidence, we have staff with various languages. We offer a parent and toddler group for support with English skills, free ESOl classes on Saturday mornings with a crèche/kid’s club attached, free trips with families, support with translation and help accessing local services.... for more info contact Julie on [email protected] or Gintare on [email protected] call on 07960250114/07960250085 friend us on facebook - hansos unija or message jess at hanseatic through facebook Saturday 9-10am beginners Saturday 10-11am intermediates Monday 6-7pm mixed ability conversation
Access, 41 Old Hospital Mews, Hospital Walk, King's Lynn PE30 5RU Facebook: hansos unija Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
319. Independent Living Skills Pathways to employment programme This will include options to study skills towards vocations in: • Business & Administration • Hospitality & Catering • Digital Skills • Horticulture • Health and Social care • Customer Service Programme will include English, Maths and employability
Progression Pathways: All of the employability options will offer progression pathways into year two and will focus at this stage on traineeships and apprenticeships.
Enhancement programme A personal development programme offering the following choices: • Get healthy Get well • Get independent Get online • Get creative Get fit • Get moneywise Get confident • Get cooking Get volunteering These 2.5 hour sessions will run for 10 weeks and will have a small fee attached to them. All the above programmes are available countywide at the following locations: Norwich, Sheringham, Kings Lynn, Cromer, Great Yarmouth, Dereham, Holt
In addition to the above we are also offering: Lip-reading - these courses run each term at various locations across the county Mental Health Awareness – we are running workshops and also a short course on a variety of issues relating to this subject. Keep Fit with Gentle Exercise - these courses run each term at various locations across the county
Email: [email protected] for more information Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
320. Joy of Food Joy of Food would like to run some classes in West Norfolk. As many of you know, these courses are fantastic, helping people with basic cookery skills for free. They are currently trying to find kitchens to hire so they can put more courses on in the West.
COURSE CONSISTS OF: 4 x 3 HOUR COOKING SESSIONS, 4-6 TRAINERS 19+ AGE, FOOD & INGREDIENTS SUPPLIED
SESSION 1: 1 POT MEALS SUCH AS CHICKEN POT NOODLE, ETC. FROM SCRATCH SESSION 2: BREAD MAKING, PIZZA, MACARONI CHEEZE ETC. FROM SCRATCH SESSION 3: GROUP DECIDE CHOOSING RECIPES FROM THE JOY OF FOOD BOOK SESSION 4: SAME AS SESSION 3
TAKEAWAY CONTAINERS SUPPLIED
ANY QUESTIONS ETC. PLEASE CONTACT: DAVE JONES: TELEPHONE: 01603 638485 MOBILE: 07717 881107 EMAIL: [email protected]
321. Free Computer Help in Libraries Entered september2019
Anyone in Norfolk who needs help to use computers can learn how in their local library for free. Norfolk libraries are working with the Good Things Foundation to help Norfolk people get the most out of life online. We welcome absolute beginners and people who want to take the next step online. Our friendly staff and volunteers will help you to learn at your own pace – and to focus on the things which interest you most. So, whether you want to use the internet to keep in touch with friends and family, or to start banking or shopping online, we’ve got courses to help you. Contact your local library for more information or email [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
322. Norfolk Reading Pathway Updated February 2020
Free 1-2-1 support to help people across Norfolk be better readers.
Do you know someone who would like to get involved? • Anyone aged 8 to 80 can take part and it doesn’t matter whether they are complete beginners or want to improve their current reading skills. • Sessions are 1-2-1 in a local library; so, people can learn at their own pace. • Help and support for learners to take up other learning opportunities, if they wish to do so. • It’s a completely free programme so people have nothing to lose by giving it a try and seeing how it goes!
The initial funding for this project came to an end on 31st March but the library service will be carrying on with the programme after that date, with a few changes.
Day to day management/coordination of the programme will move to library managers to give customers a more localised service and there will no longer be a central coordination/referral point.
If you have a query or wish to refer a customer, please contact the relevant library direct by email (or phone if urgent). Email addresses can be found on the library website here local library
Alternatively, you can use the generic library email which is [email protected] but please remember to include the relevant library/area so your enquiry can be forwarded on quickly
What next? For more information about Norfolk Reading Pathway or to refer a learner, You can pop into any public library in Norfolk, Email [email protected] Or telephone our Customer Support Centre on 0344 800 8020.
#NfkReadingPathway Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Training for Professionals
323. Wellbeing of Children eLearning
The Child Outcomes Research Consortium (CORC), in partnership with the Anna Freud Learning Network, has developed its first ever online eLearning module.
‘Measuring mental wellbeing to improve the lives of children and young people’ This eLearning aims to increase the awareness, understanding and confidence of non- specialist and school staff who support the wellbeing and mental health of children or young people to access the benefits associated with measuring mental wellbeing. This free interactive short course aims to demystify and simplify the whole process of using outcomes and feedback measures to monitor mental wellbeing and is laid out in six easy to follow parts: 1. Understanding mental wellbeing 2. Introduction to outcome measures 3. The benefits of measuring mental wellbeing 4. Selecting and using measures 5. Best practice using measures 6. Using and interpreting data
Outcome measurement has become a focus of funders, commissioners and policy makers, as a tangible and reliable way in which to assess the welfare of children and young people in the care of wellbeing services and schools. The process can also have important benefits for the children and young people themselves as well as for associated professionals, projects, interventions and services.
Outcome measurement has become a focus of funders, commissioners and policy makers, as a tangible and reliable way in which to assess the welfare of children and young people in the care of wellbeing services and schools. The process can also have important benefits for the children and young people themselves as well as for associated professionals, projects, interventions and services.
This course features engaging activities and quizzes to illustrate how staff can choose and use measures to monitor wellbeing and how to analyse wellbeing information to drive improvement and demonstrate effectiveness http://www.corc.uk.net/elearning/ Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
324. Family Support Process Training Course aim The Family Support Process Core training will give you a good working knowledge of the Family Support Process including how to gain informed consent; how to complete the Family Support Form; who to involve; when to share information and how to plan the next steps. In addition, as it is a multi-agency training course it offers you a chance to network with colleagues from other agencies.
Who should attend? This training is suitable for people who work with children and young people aged 0-18 years or people who work with adults who have children. It is a multi-agency training course and is open to all agencies and services in Norfolk. We recommend that even if you have previously attended either CAF or FSP training that you join us on this one-day training as the Family Support Process now incorporates the Signs of Safety approach We recommend that at least one worker from your agency attend.
For the latest training dates please see
Core Training Dates
All our training events are free! Please ensure that you advise at least seven working days in advance if you cannot attend. For all Family Support Process training sessions all cancellations and non-attendance, regardless of the circumstances, which are made within seven working days of the start of the course will incur a cancellation fee of £50 per person. If you are unable to attend the training, you must contact us in writing to the locality contact to cancel your place. How do I book? Please complete a booking form and return it to us by email at: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
325. Active Norfolk Training courses Entered August 2019
Active Norfolk organises and provides a range of training courses across various sectors including frontline staff, primary care staff, secondary care and Community Groups to inform and educate audiences on how physical activity can be used to impact on a range of outcomes.
Below are some examples of the types of training opportunities we provide. If you are interested in finding out more, or want to find out about future training dates, please contact the staff member listed.
Click on the course name below to jump to it: • Benefits of physical activity training • Introducing Physical Activity Provision within your Service • Physical Activity as a Health Intervention Tool • Active Futures / Children and Young People Physical Activity Training • Maximise Your PE and Sport Premium • The Benefits of Physical Activity for an Older Person's Health and Wellbeing • Active Workplaces Champion Training
https://www.activenorfolk.org/training-courses
326. Epilepsy Awareness e-learning Free “Epilepsy Awareness for Schools” and “Epilepsy and Higher Education”
Our ‘Epilepsy Awareness for Schools’ and ‘Epilepsy and Higher Education’ online training courses are designed to give education professionals a better understanding of the impact that epilepsy can have on a young person’s ability to learn, as well as their psychological, social and emotional wellbeing.
Our comprehensive courses should not take longer than 90 minutes to complete, they are free to enrol and generate a certificate of learning for those who complete and pass the final knowledge tests. https://www.youngepilepsy.org.uk/for-professionals/education-professionals/e- learning/e-learning.html
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
327. LGBT+ inclusive Training for Schools Entered October 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
328. LGBT+ Awareness Training Entered October 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
329. Partnerships Networking on Line Learning
Welcome to the Social Partnerships Network (SPN) portal. The SPN consists of several partners, including The Open University, who champions workplace and lifelong learning. Below you will find a series of free online courses aimed at those who wish to improve their skills, knowledge and career prospects in several specific areas.
Introducing practical healthcare This course will help you develop your knowledge and skills for a deeper understanding of healthcare practice.
Supporting children's development This course will help you develop a deeper understanding of children's development from the ages of 0-17 years.
Caring for adults This course will help you to develop a better understanding of some of the key issues that relate to be a carer, whether...
Planning a better future This course is for anyone considering changing jobs, wishing to move up the ladder or return to work after a break.
Taking part in the voluntary sector This course is for people who are interested in being involved or progressing in the voluntary sector. https://www.open.edu/openlearn/spn-courses
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
330. Family Practitioner Network Entered August 2019
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
331. Schools in Mind
Schools in Mind is a free network for school staff and allied professionals which shares practical, academic and clinical expertise regarding the wellbeing and mental health issues that affect schools. The network provides a trusted source of up-to-date and accessible information and resources that school leaders, teachers and support staff can use to support the mental health and wellbeing of the children and young people in their care.
We know that schools are on the frontline when it comes to children’s mental health. School leaders and teaching staff work hard each day to support the mental health and wellbeing of their pupils and we are determined to help them in every way we can.
Our child mental health experts have also developed a booklet series aimed at supporting all staff working in school settings. https://www.annafreud.org/what-we-do/schools-in-mind/resources-for-schools/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
332. Making Sense of Autism Training Entered December 2019
Autism Education Trust (AET) Hub is offering:
Free ‘Making Sense of Autism’ training for all Norfolk schools, academies and early years settings.
‘Making Sense of Autism’ training lasts 1 ½ hours. There is an early years and school module, intended for staff working with pupils up to16 years of age, in mainstream and specialist settings. Ideally this training would be delivered to all staff, including teachers, teaching assistants, transport staff, lunchtime staff, senior management, governors and office staff.
The ‘Making Sense of Autism’ module covers: • The four key areas of difference within autism • Understanding the individual pupil and their strengths and areas for development. • Key areas to help pupils on the autism spectrum build positive relationships with staff, peers, families and people in their community. • Awareness of the sensory and communication differences that pupils may experience. ‘Making Sense of Autism’ training is part of an evidence-based national training programme, which is endorsed by the DfE. ‘Making Sense of Autism’ is one of a suite of training modules developed by the Autism Education Trust (AET), see https://www.autismeducationtrust.org.uk/training-programme/
Norfolk schools, academies and early years settings will be able to access additional modules including: Good Autism Practice, Extending and Enhancing Good Autism Practice, Leading Good Autism Practice, Complex Needs and Participation, further details available on request.
As training dates are scheduled, ‘Making Sense of Autism’ will be advertised on-line on the Educator Solutions website https://www.educatorsolutions.org.uk/ and on the EPSS website https://www.norfolkepss.org.uk.
In the meantime, please contact Julie [email protected]. to express interest in the early years’ training and Sue [email protected] to express interest in the schools’ training.
The Autism Education Trust believes that all pupils with autism should receive an education which enables them to reach their full potential
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
333. Norfolk SCB Training A link to training from the Norfolk Safeguarding Childrens Board http://www.norfolklscb.org/nscb-booking/nscb-booking-training/ • Awareness of Challenges when Working with Parents • Child Sexual Exploitation • Domestic Abuse • Effective Multi-Agency Working – Making Multi-Agency Assessments Work • Effective Participation at Child Protection Conferences • Emotional Harm • Graded Care Profile and Parenting Capacity • Neglect • Parents with Mental Health Issues • Physical Harm • Reflective Supervision • Safeguarding children and working with Eastern and Central European families; • Safeguarding Disabled Children (Non Specialist Professionals) • Sexual Abuse Introductory Level • Signs of Safety 2-Day Training • Substance Misuse within the Family • Understanding Children and YP who engage in Sexually Harmful Behaviour • Understanding the Importance of Attachment in Assessment • Working with Children and Young People who have experienced Child Sexual Abuse • Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
Links to useful resources
334. Norfolk Community Directory Updated December 2019
Do you run a local community group for families, or do you know someone who does?
Did you know you can use the Norfolk Community Directory to promote your services and activities and help get more people involved?
If you provide services, activities and/or events for Norfolk families with children aged 0-5, you can register for an online account that enables you to promote your service on the Norfolk Community Directory. Once set up, you can add new services and return to your account to keep your listings up to date.
Norfolk community directory./add-your-service to find out more.
If your service is for families with children aged 0-5, please could you put ‘0-5 Community offer’ in the notes. Need some help? If you can’t use an email account or if you need help to register contact Debra Lawrence- Bell at [email protected] or call 07770 432858
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
335. Early Help FAQ Sheets Community Focus produce FAQ sheets that summarise the services available in West Norfolk. We aim to keep them up to date as possible but please be aware that services are constantly changing. Copies can be requested by contacting [email protected]
Children and Young Peoples Mental Health Services Last updated May 2019 Acute Services, Wellbeing Services, Suicide & Self-Harm, Eating Disorders, Phonelines, Apps and Useful Websites.
Adult Mental Health Services Last updated March 2019 Acute Services, Wellbeing Services, Suicide & Self-Harm, Perinatal Mental Health Obsessive Compulsive disorder, Phonelines, Apps and Useful Websites.
Autism Last updated November 2019 Diagnosis pathway, Pre-diagnosis support, post diagnosis support, other useful websites, Schools information
Bereavement Last updated January 2018 Stages of grief, Services for the Bereaved, Norwich Cruise, Time Norfolk, Nelsons Journey, Scotty’s Little Soldiers, BA for C&P, Groups the Compassionate Friends, Cancer Bereavement Support Group, Helplines and Websites
Carers Services Last updated June 2018 Young Carers Assessments, Services for young carers, services for young adult carers, services for carers, useful information and websites.
Domestic Abuse Services West Norfolk & Breckland Last updated November 2018 Helpline, Pandora Project, The Daisy Programme, Leeway, Norfolk Community Law Service The Harbour Centre Male Victims, Children and Young people’s Support Useful Websites.
Employment Support Last updated April 2019 DWP, New Horizons, National Citizen Service, CAP, Volunteering Matters, Team Programme Princes Trust, Building Better Opportunities, Nova Training, On Track, Work Routes
Separation and the effects on children Last updated February 2019 CAFCASS, Separated parents Information Programme, Useful websites Put Kids First, NSPCC, Voice in the Middle. Child Line Contact Centre, Ormiston Point 1, Relate. Direct work resources
Separation and making arrangements for children Last updated January 2019 Making arrangements yourselves, Negotiating tools, using mediation, if you can’t reach agreement, useful websites
Sexual Health Services last updated May 2019 iCaSH, Terrance Higgins Trust C-Card, Sexwise Health, LGBT+ Services, other Sexual Health Services in Norfolk, Rape and Sexual Assault Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
336. LILY website Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative and encourages our residents to develop friendships and engage in our local community. Lily has a strong focus on community development, by: • helping groups to arrange activities and encouraging volunteering • providing community events and onsite information sessions • providing support for employers, schools, and colleges Accessing Lily You can access Lily in a variety of ways: • the Lily online directory www.asklily.org.uk • by emailing [email protected] • by telephoning 01553 616200 option 6 • at community groups, locations and events • home visits from a Lily advisor Why use the Lily online directory? The Lily online directory lists organisations, services and activities that help people to live healthy, active and independent lives. It is expanding to include more and more information relevant to adults of all ages. Topics include: Things to do Care and support for you Housing and care homes Caring for others Transport and getting around Staying safe Learning, work and volunteering Advice and advocacy Health and wellbeing Childcare and family support Money matters Lily in your community
Lily advisors Our Lily advisors are from five local voluntary organisations: • West Norfolk Befriending • West Norfolk Carers • West Norfolk Deaf association • Family Action Swaffham • West Norfolk Mind Adults over the age of 18 who are lonely and socially isolated can be referred to us and have up to five one-to-ones with a Lily advisor who will identify any barriers and support them to connect with our community. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
337. Lily in Your Community Entered May 2019
Lily is a service from the Borough Council of King’s Lynn & West Norfolk that helps adults in west Norfolk and Swaffham to develop friendships and engage in our community.
Lily online The Lily online directory lists organisations, services and activities that help people live healthy, active and independent lives.
Lily in the community Trained Lily advisors visit local groups, locations and events to promote our service.
The Lily website can be accessed on any internet browser, and any ICT device, including tablets and smart phones. Lily Advisors can be found in a variety of community locations across West Norfolk and Swaffham, please see Lily Advisor Community Locations for further information.
If you'd like a Lily Advisor to come along to your community group click here and complete our online contact form. Lily Advisors are also available for face to face appointments.
Lily face-to-face Lily advisors make visits to clients of the service in their home, or in a community location. Clients can have up to five face-to-face sessions and can use the time however they wish: to get help searching the Lily online directory, to be referred to other services, or to be supported when trying new activities, or volunteering.
For more information please see http://search3.openobjects.com/kb5/westnorfolk/cd/newcommunity.page?newcommunity channel=12
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
338. Local Authority Interactive Tool Entered February 2020
Local authority interactive tool (LAIT) (Department for Education) The local authority interactive tool (LAIT) presents information in interactive tables and charts with the local authority’s rank and position in England. It includes data on: children looked after by local authorities; child protection; special educational needs and disability (SEND); pupil attainment; children’s health; post-16 circumstances; judgements from Ofsted. The ‘Children’s services statistical neighbour benchmarking tool’ allows you to select a local authority and display its ‘closest statistical neighbours’ (local authorities with similar characteristics).
339. Childcare Survey of Parents Entered February 2020
Childcare and early years survey of parents: 2019 (Department for Education) This publication provides information on a survey of parents with children aged 0 to 4. It covers parents’ use of childcare and early years provision, and their views and experiences.
340. Strengthening Families Protecting Children Entered February 2020
Strengthening families, protecting children (SFPC) programme (Department for Education) Information about the SFPC programme to help safely reduce the number of children entering care. This programme is investing £84 million over 5 years to support up to 20 local authorities to improve work with families to safely reduce the number of children entering care. The programme will support the selected local authorities to roll out one of 3 children’s social care innovation programme projects in their own area. The What Works Centre for children’s social care will help evaluate the impact of this programme
Norfolk is participating in North Yorkshire’s no wrong door This is an integrated service and approach to supporting adolescents with complex needs. Working in hubs, it brings together a range of housing options, services and outreach support under one management team. This means local authorities can address a young person’s needs within a single team.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
341. Schools Exclusions Report Entered July 2019
School exclusions in England report published The Department for Education (DfE) has published a review of school exclusion in England. The review includes a section on safeguarding which recommends: regulations and guidance should be changed to ensure social workers are notified when a child receiving support from children's services is moved out of their school; real-time information on exclusions and other moves out of education should be routinely shared with Local Safeguarding Children Boards; and the DfE must take steps to ensure there is sufficient oversight of schools’ use of alternative provision.
Further information: Timpson review of school exclusion (PDF)
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
342. Unexplained Exits from Schools Report Entered July 2019
The Education Policy Institute (EPI) has published comprehensive analysis of unexplained pupil exits from English schools, using over a decade’s worth of Department for Education data. The research improves on estimates of the potential size of so-called “off-rolling” in the school system – where schools informally remove pupils in order to boost GCSE results, or for other reasons. The report is being published as a working paper, with an open consultation on the methodology used Unexplained pupil exits from schools: a growing problem? Working paper (Education Policy Institute (EPI))
Key findings - Prevalence of unexplained pupil exits from school rolls Over the past decade, a considerable number of pupils have left school rolls in England, moving to a different school or leaving the state school system completely, for entirely unknown reasons: • The proportion of pupils that have left school rolls with no explanation is highest in the most recent cohort in our study – those expected to have completed year 11 in 2017. • In this most recent school year group, as many as 8.1 per cent of the entire pupil population were subject to moves that cannot be accounted for (with over 55,300 exits by 49,100 pupils).
Schools with the most unexplained pupil moves The trend of pupils moving off school rolls without a family reason is highly concentrated in a small number of schools: • Just 330 schools in England – 1 in 20 (or 6 per cent of schools) account for almost a quarter (23 per cent) of the total number of unexplained pupil exits in the school system, in the 2017 cohort.
Pupil groups most likely to experience unexplained exits from school rolls Several vulnerable learner pupil groups are particularly likely to leave schools’ rolls for unknown reasons. Such moves are not accounted for by changes in care placements or changes of address. The following have been subject to an unexplained exit: • 1 in 3 pupils in contact with the social care system. • 1 in 7 disadvantaged pupils (those ever eligible for free school meals). • 1 in 8 pupils from black ethnic backgrounds. • 1 in 8 pupils with low attainment at primary school. • 1 in 3 pupils who have experienced an official permanent exclusion, or 1 in 5 of those who have experienced an official fixed period exclusion. • 2 in 5 pupils of all pupils who had experienced a high number of authorised school absences during their time at secondary school. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
343. Care & Support Jargon Buster
There is a lot of jargon in social care and ‘think local act personal’ is committed to busting it. Our Care and Support Jargon Buster is an A-Z directory of Plain English definitions of the most commonly used words and phrases in health, social care and housing. Winner of the Plain English Campaign Award 2013, it has remained, year on year, our most popular product.
TLAP Care and Support Jargon Buster
You can add the jargon buster to your website, email us jargon not already included and join the Plain English campaign
344. Self-neglect & Hoarding Strategy
Norfolk Safeguarding Adults Board is pleased to announce publication of its revised Self- neglect and Hoarding Strategy (2.0).
This revised strategy aims to be part of the growing work around early intervention and preventative agendas. As such it directs collaborative multi-agency discussions of self-neglect and/or hoarding cases to the Early Help Hubs (EHH). To encourage a more preventative approach to cases of self-neglect and/or hoarding, the trigger point for taking a case to the EHHs is level 2 (image 4 upwards) on the Clutter Image Rating Scale (CIRT).
Published alongside the strategy is a Practitioners Guide. This slim guide is intended as a toolkit to support practitioners from a range of agencies with management of cases where an adult is deemed to be at risk due to self-neglecting and/or hoarding behaviours
Click here to download a copy of the revised strategy
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
345. Healthy Aging Toolkit Norfolk County Council publishes Healthy Ageing Toolkit Norfolk County Council has produced a Healthy Ageing Toolkit to support older people to stay safe and well at home this winter: www.norfolk.gov.uk/healthyageingtoolkit The Healthy Ageing toolkit is designed for anybody who is supporting older people in the community, including families, carers and older people themselves. The toolkit outlines key information about how to: • Proactively recognise people living with frailty and/or dementia at an early stage • Signpost older people to information and advice about these conditions and healthy ageing in general • Work together to link older people, especially those with frailty and/or dementia, into local services that can help them to enjoy the best possible quality of life and remain safe and well at home The toolkit was developed in collaboration with members of the Norfolk and Waveney Healthy Ageing Steering Group. The Healthy Ageing Toolkit forms part of NHS and Public Health England's Help Us Help You Stay Well This Winter campaign.
Healthy Ageing - we need your support! We need your support to promote the Healthy Ageing Toolkit. Cold weather can be tough for everybody, but it’s especially hard for people aged 65 and over. This winter, Norfolk County Council has worked with NHS, District Councils and Third Sector colleagues to produce a healthy ageing toolkit. This toolkit sets out some practical ways that we can all work together to enable older people to stay safe and well at home this winter. The toolkit is free for anybody to use: www.norfolk.gov.uk/healthyageingtoolkit
New ways of working Healthy Ageing is part of Norfolk County Council’s Promoting Independence strategy and sits alongside the Living Well approach.
Promoting Independence ASSD’s vision is ‘Supporting people to be independent, resilient and well’. To achieve this vision, we have a strategy – Promoting Independence – which is shaped by the Care Act with its call to action across public services to prevent, reduce and delay the demand for social care. The strategy has three main elements: Prevention and early help; Staying independent for longer and Living with complex needs.
The Living Well approach A key project within Promoting Independence is Living Well – a new strengths-based approach to social work It builds on the Council’s ‘Caring for our County: A vision for Norfolk in 2021’ and aligns with other developments across the Council to take a locality and community-based approach. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
346. E-bug Educational Resources Entered April 2019 e-Bug is a free educational resource for classroom and home use and makes learning about micro-organisms, the spread, prevention and treatment of infection fun and accessible for all students.
Throughout these teacher sections you will find • detailed lesson plans • fun student worksheets • extension activities • animations • Activity demonstrations • MS PowerPoint presentations to assist with the more difficult aspects of microbiology.
All activities and plans have been designed to complement the National Curriculum. The student pages complement the teacher resources by providing online games, revision pages and lots more to continue the learning experience at home. http://www.e-bug.eu/eng_home.aspx?cc=eng&ss=1&t=Welcome
347. Carers Action Plan 2018-20
This action plan outlines the cross-government programme of work to support carers in England over the next two years and builds on the National Carers Strategy. It retains the strategic vision for recognising, valuing and supporting carers from 2008, which has been the vision of successive governments. It sets out this Government’s commitment to supporting carers through 64 actions across five priorities emerging from the carers' Call for Evidence. The actions focus on delivery and tangible progress that can be made in the near future and give visibility to the wide range of work that is planned or already underway across government to support carers, their families and those they care for. https://www.gov.uk/government/publications/carers-action-plan-2018-to- 2020#163961_20180619125707
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
348. Families Facing Adversity Report
Children living in families facing adversity can struggle to access support NSPCC new report helps professionals understand and support young people whose parents are affected by domestic abuse, substance misuse and mental health problems
Key Findings Children and young people talked about the impact living in a family facing adversity has on their wellbeing. Effects can include: mental health problems, poor performance at school, self-harm, suicidal thoughts and feelings, struggling to build and maintain relationships with friends or partners.
Some young people living in families facing adversity told us about taking on caring responsibilities for themselves, their siblings and/or their parents. However, many do not see themselves as young carers and are unaware of the support available to them.
Young people living in families facing adversity can experience difficulties getting the support they need. This might be because they don’t feel able to talk to their parents about how things are affecting them, or because they’re concerned about what will happen if they tell someone.
They may worry: • about themselves or their siblings being taken into care • their parents will be unable to cope if the family is separated • their parents’ problems will get worse if the family is no longer together
For the full report please see https://www.nspcc.org.uk/ Families Facing Adversity Report
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
349. Equality Advisory & Support Service
Do you need advice? Have you been... Made redundant because of your age or disability? Refused housing because of your race? Treated differently because of pregnancy & maternity, religious beliefs or your sexual orientation? http://www.equalityadvisoryservice.com/app/home
What do we do? The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services.
Some examples of the types of issues we have advised on: • A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank. • An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer. • An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person. • A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discover that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery. • A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence. Contact Details/Opening Times The EASS helpline is open Monday to Friday 9am to 7pm and Saturday 10am to 2pm. We can be contacted in one of the following ways: • Freephone Telephone 0808 800 0082 • Text phone 0808 800 0084 • Email us using the form on http://www.equalityadvisoryservice.com/app/ask Our freepost address: FREEPOST EASS HELPLINE FPN6521 Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
350. Updated Neglect Strategy The NSCB Multi-agency Neglect Strategy has recently been revised and updated. The overarching aim of the strategy remains the same: “In Norfolk we aim to ensure that there is early recognition of neglect. We will work with families in a positive and empowering way, keeping a clear focus on the impact of neglect on the child. From early support to statutory intervention, there will be appropriate, consistent and timely responses across all agencies working together. The strategy should inspire all those working with children and their families to achieve this: thereby contributing to improved long-term outcomes for children.” Key changes and updates are as follows: • Updated child protection plan figures for Norfolk • Recent comments from the Ofsted inspection of Children’s Services in 2015, noting early signs of improvements in the approach to Neglect • Specific reference to the range of resources and publications about Neglect that are available here on the NSCB website • The top principle makes clear that ‘tackling neglect is everyone’s responsibility’ • The core objectives of the strategy have been clarified • Section 8 has been substantially amended, particularly in relation to the Graded Care Profile (GCP) and expectations around its use; it clarifies that any professional working in a team around a child can complete the GCP and it should not be seen as a tool solely used by health and social care professionals • Updated governance, monitoring and evaluation arrangements. More information from http://www.norfolklscb.org/people-working-with-children/information-on-neglect/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
351. Children and Social Work act 2017
The Children and Social Work Act 2017 has now received Royal Assent the Bill has three main purposes:
• Improving decision making, and support for looked after and previously looked after children in England and Wales. • Improving joint work at the local level to safeguard children and enabling better learning at the local and national levels to improve practice in child protection. • Enabling the establishment of a new regulatory regime specifically for the social work profession in England
This link will connect to the notes connected to the bill as it went through parliament; - Explanatory notes Children and Social Work Act 2017
352. Young People’s Health
The Association for Young People's Health works closely with policymakers, young people, practitioners and researchers to promote awareness about young people’s health needs. They have published an update which sets out the latest policy and practice debates, recent data on trends, and recommendations for ‘where next’.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
353. Keeping Children Safe in Education Entered January 2020
The Department for Education (DfE) has updated the statutory guidance Keeping children safe in education for England. The updates relate to paragraphs 163 and 164 on schools' and colleges' legal duty to refer to the Disclosure and Barring Service (DBS) anyone who has harmed, or poses a risk of harm, to a child or vulnerable adult.
Updates to paragraph 163 include: a link to guidance on when to refer and which information should be provided. Updates to paragraph 164 include: more information on when referrals should be made and information on what to do when an allegation is made, including carrying out an investigation and ensuring there is enough information to meet the referral criteria set out in the DBS referral guidance.
Read the news story: Statutory guidance: keeping children safe in education
Read the guidance: Keeping children safe in education: statutory guidance for schools and colleges (PDF)
354. Young Peoples Mental Health Entered January 2020
The Healthcare Quality Improvement Partnership (HQIP) has published findings (in two reports) following a review of the mental healthcare provided to young people aged 11 to 25, looking at the overlap between physical and mental care. The first report focusses on patients who have eating disorders, depression, anxiety or who self-harm and provides an overview of the clinical care provided to patients across the UK. The second report gives an analysis of routinely collected national datasets for patients aged 11-24 years and how they used healthcare services over a ten-year period between 2004 and 2014.
Read the news story and download reports: Mental healthcare in young people and young adults
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
355. NHS Healthy Apps Library
How we assess apps Our Digital Assessment Questions make sure only safe and secure apps and digital tools are hosted in the NHS Apps Library. App providers may need to show evidence that their products pass our tests in areas such as clinical safety, data protection, security and usability, and how anyone using them could see benefits to their health and wellbeing.
Pre-qualification App providers must answer our pre-qualification questions before they can put their product forward for full assessment and be considered for the NHS Apps Library. We currently focus on patient-facing apps that help with social care, cancer, maternity, mental health or long- term conditions such as asthma and diabetes.
Eligibility All apps must have approval from the correct regulatory body, for example the Medicines and Healthcare Products Regulatory Agency, which makes sure that medical devices work and are safe to use.
Evidence of Outcomes These questions make sure all apps are doing what they are supposed to do, and we ask app providers to show us how their product improves health and wellbeing.
Clinical Safety Our clinical safety questions make sure app providers have taken all appropriate action to keep safe any patients using their product. For example, with an app that reminds patients to take their medication, app providers must give evidence that shows any risk of these reminders being incorrect has been completely removed or made as low as possible.
Please note some apps are free to download and use but some have charges attached https://apps.beta.nhs.uk/?page=1
Filter apps by category • Cancer Dementia Dental Diabetes • First aid GP Health records Healthy living • Learning disabilities Mental health Online community • Pharmacy Pregnancy and baby Respiratory Sleep Other
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
356. R, S & HE Guides for Parents Entered August 2019
From September 2020, all primary age children will learn relationships education and health education, and all secondary age children will learn relationships & sex education (RSE) and health education. These guides are to help parents know more about these subjects and are related to the guidance Relationships education, relationships and sex education (RSE) and health education
They have also produced some guides that schools can issue to parents https://www.gov.uk/government/publications/relationships-sex-and-health-education- guides-for-schools
357. Serious Case Review Entered August 2019
NSCB Have published the report for the Serious Case Review which concerns two babies from two different families both of whom died when they were less than two months old whilst sleeping with parents who were under the influence of alcohol and other drugs. The circumstances leading up to the deaths of the babies have been considered separately and individually nut one Serious Case Review Panel and one lead Reviewer has undertaken this work so that common themes can be identified, and one set of recommendations produced.
For full details of the report please see https://www.norfolklscb.org/people-working-with-children/serious-case-reviews/
358. Free Social Work Tools
Links to two websites containing useful tools and resources for direct work with children and adults by social workers http://www.socialworkerstoolbox.com/ https://onestopsocial.co.uk/category/resources/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
359. New Safeguarding Children Guide
Nothing is more important than children’s welfare. Children who need help and protection deserve high quality and effective support as soon as a need is identified. We want a system that responds to the needs and interests of children and families and not the other way around. In such a system, practitioners will be clear about what is required of them individually, and how they need to work together in partnership with others.”
The Department for Education have updated
Working together to safeguard children Statutory guidance on inter-agency working to safeguard and promote the welfare of children.
Working Together to safeguard children 2018
360. Guide for Children affected by parental Drug Use
A guide for local authorities and substance misuse services to help them work together to safeguard and promote the welfare of children https://www.gov.uk/government/publications/safeguarding-children-affected-by- parental-alcohol-and-drug-use#163961_20181206090716
Details Local authorities and substance misuse services can use this guidance to: • understand more about parental alcohol and drug use and how it affects children • understand the implications of Working together to safeguard children for substance misuse services • improve joint working between local authority adult and children’s social care services and substance misuse services • develop joint protocols between alcohol and drug treatment services and adult and children’s social care services This guidance replaces the previous Public Health England (PHE) guide for local authorities on developing protocols between alcohol and drug treatment and children and family social care services. It complements PHE’s parental alcohol and drug use toolkit and supports cross- government policy and programmes on improving outcomes for families and children affected by parental alcohol and drug use. Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
361. Troubled Families Briefing Paper
Troubled Families is a programme of targeted intervention for families with multiple problems, including crime, anti-social behaviour, truancy, unemployment, mental health problems and domestic abuse.
Local authorities identify ‘troubled families’ in their area and usually assign a key worker to act as a single point of contact. Central Government pays local authorities by results for each family that meet set criteria or move into continuous employment.
This House of Commons Library briefing looks at the design, policy debate, outcomes and results of the Troubled Families programme in England, a targeted family intervention programme run by local authorities. https://researchbriefings.parliament.uk/ResearchBriefing/Summary/CBP- 7585#163961_20180725123800
362. Report on Early Intervention
Realising the potential of early intervention Published 30 Oct 2018 This major report sets out a bold plan of action to ensure effective early intervention is available to the children, young people and families who need it most. https://www.eif.org.uk/report/realising-the-potential-of-early-intervention
Early intervention is as pertinent to societal concerns today – rising health and social inequalities, mental health problems among children and young people, declining social mobility – as it ever was. However, the context for this agenda has changed significantly in recent years. Funding pressures mean councils are struggling to maintain early help and wider preventative services. Questions are being asked about what early intervention can realistically be expected to achieve against a backdrop of rising demand for support and growing concerns about childhood vulnerability. While the case for early intervention is strong, the way ahead is not yet secure or mapped out. This foundational report sets out the current state of play for early intervention, including how it works to support child development and to improve outcomes for children and young people. It highlights significant barriers within the current system that inhibit the potential of early intervention, and a set of key actions – four at the national level, two at the local level – that are required to really push this agenda forward.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
363. Mental Capacity 16+ Nice Guideline
Decision-making and mental capacity: NICE guideline NICE has published a guideline on decision-making in people 16 years and over who may lack capacity now or in the future. The guideline aims to help health and social care practitioners support people to make their own decisions where they have the capacity to do so. It also helps practitioners to keep people who lack capacity at the centre of the decision-making process. Further information: Decision-making and mental capacity (PDF)
364. Report on Screen-Free Learning
While digital devices have become commonplace during family time in most homes, studies show that screen-free activities have a positive impact on children’s development and health in a wide range of areas, including social skills, physical exercise, sleep and academic performance.
Research from Action for Children found that nearly a quarter of parents struggle to get their children to “unplug” and take part in activities away from television, phone and computer screens. When asked which behaviour they found most difficult to control in their children, parents said they struggled to limit technology-based activity (23%) more than getting them to eat healthily (19%), go to bed on time (18%) or do their homework (10%).
Kettler have posted on-line some guidance and advice around screen-free learning https://www.kettler.co.uk/screen-free-learning/
365. Family violence links to youth offending
The relationship between family violence and youth offending Councils only want the best for the children and young people in their communities, but many children struggle to cope with the challenges they experience. Facing continuous family violence and without recourse to adequate help when they need it, we know that some young people go on to be involved in the youth justice system.
As local leaders’ councils play a key role in reducing youth offending, bringing together partners through their strategic and operational role spanning enforcement, early intervention, prevention in relation to youth offending and the provision of support to victims of violence. By understanding the risk factors and commissioning interventions that support the protective factors, the link between family violence and youth offending can be broken.
See the full report at https://www.local.gov.uk/relationship-between-family-violence-and-youth- offending Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
366. Looked After Children LA Factsheet Entered October 2019
The Social Market Foundation has published a report assessing the standard of care provision for looked after children in England. Analysis of Department for Education data on looked after children and Ofsted inspection results shows that of the 75,420 children in care in 2018, 48,723 (65%) were cared for in local authorities that are rated “inadequate” or that “require improvement”. An interactive data dashboard for each local authority in England has been created alongside the report providing a picture of how they are performing in terms of standards of care provision to looked after children
Further information: http://www.smf.co.uk/publications/looked-after-children/ Looked After Children - Local authority factsheet
367. Preventing Offending by Children Entered October 2019
Preventing offending and re-offending by children and young people: guidance Public Health England (PHE) has published guidance outlining how the education, social care, criminal justice and voluntary sectors and others can work together to support vulnerable children and young people and prevent them offending and re-offending. Collaborative approaches to preventing offending and re-offending by children (CAPRICORN) sets out a framework to help local authorities prevent young people offending and re-offending and describes actions that local partnerships can take. Further information: Collaborative approaches to preventing offending and re-offending in children (CAPRICORN): a resource for local health and justice system leaders to support collaborative working for children and young people with complex needs (PDF)
368. Knife free campaign
The Government has just launched a new communications campaign, aimed at reducing knife crime. The #knifefree campaign aims to change the attitudes and behaviours of young people aged between 10-21 years old in the East of England, through telling stories of real young people who have made the decision to not carry a knife
Posters and support material is available to download from here
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
369. County Lines Guidance Updated January 2020
The Home Office have issued guidance about criminal exploitation of children and vulnerable adults: county lines. The guidance outlines what county lines (and associated criminal exploitation) is, signs to look for in potential victims, and what to do about it. It does not provide information about the entirety of the county lines issue.
The document is a supplement to an organisation’s existing safeguarding policies, to help identify and protect those exploited through this criminal activity. It’s also aimed at: • local partners in policing • local authorities • the voluntary sector https://www.gov.uk/government/publications/criminal-exploitation-of-children-and- vulnerable-adults-county-lines
370. Helping Workless Families Policy The DWP has published proposals to improve the outcomes for children who grow up in workless families and face multiple disadvantages. The Paper sets out plans to improve support given to workless families and their children to overcome the complex problems the face. They include the next phase of the Troubled Families Programme, a new programme to reduce parental conflict, enhancing the role of Jobcentre plus in working with partners to identify people with complex need and great support to help those with drug and alcohol dependencies. The paper can be downloaded from improving-lives-helping-workless-families
371. Harmful Sexual Behaviours NSPCC, Research in practice and Professor Simon Hackett have developed and published a Harmful Sexual Behaviours Framework. This framework aims to help local areas develop and improve multi-agency responses to children displaying harmful sexual behaviours (HSB). It seeks to provide a coordinated and consistent approach to recognising both the risks and the needs of this vulnerable group. The framework can be downloaded from Harmful Sexual Behaviours Framework
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
372. Evaluation of ‘See Me Hear Me’ The University of Sussex has published a suite of documents on the pilot and evaluation of the 'See Me, Hear Me' Framework, on behalf of the Office of the Children's Commissioner. The framework sets out a child-centred multi-agency approach for preventing sexual exploitation of children.
373. Mental Health in Schools Report Entered May 2019 https://www.cambridge.org/core/journals/the-british-journal-of- psychiatry/article/prevalence-of-mental-health-problems-in-schools-poverty-and-other-risk- factors-among-28-000-adolescents-in- england/0B3D956F9044FD3E7877F924C92756F7/core-reader
Abstract Current mental health provision for children is based on estimates of one in ten children experiencing mental health problems. This study analyses a large-scale community-based dataset of 28 160 adolescents to explore school-based prevalence of mental health problems and characteristics that predict increased odds of experiencing them. Findings indicate the scale of mental health problems in England is much higher than previous estimates, with two in five young people scoring above thresholds for emotional problems, conduct problems or hyperactivity. Gender, deprivation, child in need status, ethnicity and age were all associated with increased odds of experiencing mental health difficulties
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
374. Children’s Well-being Report
Children’s well-being and social relationships, UK: 2018 Office for National Statistics How children aged 0 to 15 years in the UK are coping in a range of areas that matter to their quality of life, reflecting the circumstances of their lives and their own perspectives.
Children’s quality of life is monitored using a set of 31 headline indicators designed to shed light both on their current well-being and on their future prospects. The measures include objective data (for example, participated in sport in the last week) and subjective data (such as happiness with appearance). The aim is to provide a holistic view of life in the UK for children reflecting both the circumstances of their lives and their own perspectives. This article focuses on family and social relationships but the full set of 31 measures, which includes the latest data for all the indicators where available. https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/articles/measuringnati onalwellbeing/march2018
375. 2019 Child Health Profiles Entered April 2019
Public Health England has published the Child Health Profiles pdfs which present data across key health indicators of child health and wellbeing. The profiles provide an annual snapshot of child health and wellbeing for each local authority in England and sit alongside an interactive version which is available for both local authorities and CCGs
Key Findings for Norfolk Overall, comparing local indicators with England averages, the health and wellbeing of children in Norfolk is better than England. The infant mortality rate is similar to England with an average of 29 infants dying before age 1 each year. Recently there have been 18 child deaths (1-17 year olds) each year on average. Public health interventions can improve child health at a local level. In this area: • The teenage pregnancy rate is similar to England, with 285 girls becoming pregnant. • 13.5% of women smoke while pregnant which is worse than England. • Breastfeeding data is not available for this area. • The MMR immunisation level does not meet recommended coverage (95%). • Dental health is better than England. 15.4% of 5 year olds have one or more decayed, filled or missing teeth. • 9.3% of children in Reception (similar to England) and 18.2% of children in Year 6 (better than England) are obese • The rate of child inpatient admissions for mental health at 85.3 per 100,000 is similar
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
376. Support Care Leavers in FE These resources are for colleges in England that want to review and improve their support for Looked after Young People and Care Leavers. They consist of four key parts: • A guide for colleges which includes information about who LAYP/CLs are, the kinds of challenges they face, their rights and entitlements to support, and what staff need to be aware of when working with LAYP/CLs. • A set of templates and examples of documents and resources which colleges can use to provide effective support to LAYP and CLs, and which are referred to throughout the guide. • A pack of training materials which can be adapted and used by designated members of staff to raise awareness of the needs of LAYP/CLs across their college. • A staff induction video which was made by a group of Care Leavers to raise college staff’s awareness of the experiences of LAYP and CLs
Click here to see all the resources
377. Reports on Sexual & Reproductive Health
Public health England have produced two new LG Inform reports, showing a range of charts exploring key measures of sexual health, HIV, reproductive health and teenage pregnancy. Sexual and reproductive health have strong associations with mental wellbeing and social determinants of health. The reports are designed to be viewed for an area and a chosen comparison group from LG Inform's wide range. For example, they can be configured to report on Kings Lynn and West Norfolk
View the report for your area
• Sexual Health • Reproductive Health
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
378. Services in Norfolk Libraries Entered December 2019
For a full overview please visit: www.norfolk.gov.uk/libraries
Full digital copies of a range of popular magazines. Titles include Amateur Photographer, New Scientist, Empire, Newsweek and The Economist Register with your library card number.
For access from home (with a library card): • Britannica Junior • Britannica Student • Britannica Adult
Register on Grants 4 Norfolk to access funding opportunities, news and advice
Access thousands of newspapers and magazines online (UK and worldwide coverage). Titles include The Independent, The Guardian, The Daily Mail, Le Figaro and The Beano. Sign up for free with your library card number and PIN via the PressReader website or app (download from your App Store). https://www.norfolk.gov.uk/libraries-local-history-and-archives/libraries/library- services/online-resources
Free online IT courses Enroll on Cisco Networking Academy’s new online courses and take the first steps on your path to becoming an IT professional. Study at your own pace, at home or at your local library. https://www.norfolk.gov.uk/libraries-local-history-and-archives/libraries/library- services/free-online-it-courses
From library computers only Which? – Access to Which consumer reports, reviews and advice. Please note that Which will not be available during Open Library sessions as it requires staff to log you in.
Findmypast is a British-owned online genealogy resource, offering databases containing over four billion records, many of which are only available online here. https://www.norfolk.gov.uk/libraries-local-history-and-archives/libraries/library- services/online-resources
Home, residential and sheltered library service The home library service provides books on wheels to the homes of people who like to use the library service but are unable to get to a branch or mobile library due to age, disability or mobility. https://www.norfolk.gov.uk/libraries-local-history-and-archives/libraries/library- services/home-library Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
379. Open Libraries Entered September 2019
About Open library – Your key to your library
Did you know you can borrow books, use computers, access free Wi-Fi, printers and quiet creative spaces to meet or study, even at times when the library is unstaffed?
We’re making it easier for you to get things done, by opening up our libraries for longer. To find out when Open Library is offered at your library check with staff or visit: www.norfolk.gov.uk/OpenLibrary
Libraries running Open Library Dersingham Downham Market Gaywood Hunstanton Kings Lynn
Volunteer-run activities and class visits can take place during Open Library hours, and we’re keen to set more up. If you want to run an activity, speak to a member of library staff.
How to register for Open Library It’s easy to turn your library card into a key to the door! Talk to a member of staff and they can add the extra access to your card.
Using Open Library Remember to bring your library card, as you won’t be able to enter without it.
• Scan your library card, barcode side up, about 15cm/6in below the access panel. You should see a green light and hear a small beep. • Type in your PIN using the number pad, then press the green enter button. • At some libraries you may also need to press a large button before the door will open. During your visit you may hear announcements. These will tell you if the library is going to be staffed, or if the library will be closing. • To leave the library, you will need to push the button beside the door.
Contact us:
If you would like to know more about Open Library or if you’re having any problems, you can: • call: 01603 774777 • email: [email protected]
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
380. Reducing Parental Conflict Hub
The Early Intervention Foundation are an independent charity and What Works Centre which champions and supports the use of effective early intervention for children with signals of risk. EIF receives support for our activities from a wide range of funders, including individual donors, businesses, charitable trusts and foundations and local and national government. Some of this funding goes towards our core running costs, while most is used to fund projects on key issues:
Families: supporting relationships, parents and the early years Promoting social and emotional skills and resilience High risk: protecting vulnerable children and young people Creating system change to support early intervention
Investing in early intervention
The charity hosts the Reducing Parental Conflict Hub This hub is for local leaders, commissioners, practitioners and researchers who are looking to reduce the impact of parental conflict on children. It provides a central repository of key 'what works' evidence and tools, including why parental conflict matters for children's outcomes, and guidance on how to take action. The hub will continue to grow as new evidence and tools are created. http://reducingparentalconflict.eif.org.uk/
381. NHS Self-Help Leaflets There are a wide range of self-help leaflets available which cover a number of issues, including mental health and common experiences (e.g. health anxiety, and sleeping problems). Each leaflet is available in a wide range of formats, including easy read, large print, British Sign Language and Audio. The leaflets are listed on the Northumberland, Tyne and Wear NHS foundation website. https://web.ntw.nhs.uk/selfhelp/
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
382. Leaflets and Poster Service
Norfolk’s living well website offers a wide range of free, high quality health promotion materials to display and distribute in your community.
If you work in a health or community setting you play an important role in helping people to make informed choices about their lifestyle. Printed materials such as leaflets and posters act as handy visual prompts and are a useful way to complement information given verbally. Displaying posters on noticeboards or in communal areas such as waiting rooms enables you to proactively promote the campaigns that are most important to your community. Leaflets can be taken home to be digested at the reader’s own pace and saved for future reference – as well as acting as a tangible reminder to act on any advice that may have been given.
Most items also have a downloadable file, so you can view the content before you order (we’ll always try to keep items in stock but if for reasons beyond our control an item is unavailable, you may wish to print this file off as an alternative).
To see the full catalogue go to http://brochure.norfolkslivingwell.org.uk/leaflets-and-posters If you think something is missing drop a line to request a new item
383. Unaccompanied migrant children
Unaccompanied migrant children and child victims of modern slavery, including trafficking, can be some of the most vulnerable children in the country. Unaccompanied children are alone, in an unfamiliar country and may be surrounded by people unable to speak their first language. Modern slavery includes human trafficking, slavery, servitude and forced or compulsory labour. Exploitation takes a number of forms, including sexual exploitation, forced labour, forced criminality, begging, organ harvesting and domestic servitude and victims may come from all walks of life.
Local authorities have a duty to protect and support these highly vulnerable children. Because of the circumstances they have faced, unaccompanied migrant children and child victims of modern slavery, including trafficking, often have complex needs in addition to those faced by looked after children more generally. The support required to address these needs must begin as soon as the child is referred to the local authority or is found in the local authority area. It will be most effective where this support is provided through a stable, continuous relationship with the child.
This guidance sets out the steps local authorities should take to plan for the provision of support for looked after children who are unaccompanied asylum-seeking children, unaccompanied migrant children or child victims of modern slavery including trafficking.
For full details see Statutory Guidance Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
384. Trading Standards Norfolk County Council Trading Standards offer a range of schemes to improve Community Safety.
No Cold Calling Zones A no cold calling zone is a designated area where the residents declare they will no longer accept traders calling at their homes without an appointment. https://www.norfolk.gov.uk/business/trading-standards/consumer-advice/no-cold- calling-zones
Alerts: Sign up to Trading Standards Consumer Alerts at: www.norfolk.gov.uk/scams
Consumer/Community Champions The initiative engages and involves local community members and organisations to ensure that the residents within their community have the information and knowledge to; • Recognise a scam and protect themselves from them • Say NO to Rogue Traders and ensure the vulnerable in the community is safe from them • Access advice and information on consumer issues https://www.norfolk.gov.uk/jobs-training-and-volunteering/volunteering/trading- standards-consumer-champions
Consumer Advice: For advice on your consumer rights, to report a scam or doorstep rogue trader contact the Citizens Advice consumer helpline on 03454 04 05 06
Friends Against Scams As part of Norfolk Trading Standards commitment to the National Trading Standards Scams Team we are taking forward the Friends Against Scams training programme to Norfolk.
Friends Against Scams aims to protect and prevent people from becoming victims of scams by empowering communities to "Take a Stand Against Scams". This is achieved by looking to tackle the lack of scams awareness by providing information about scams and those who fall victim to them. This information enables communities and organisations to understand scams, talk about scams and cascade messages throughout communities about scams prevention and protection.
To arrange a training session or access the online session please go to; www.norfolk.gov.uk/friendsagainstscams Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]
West Norfolk Service Directory March 2020
385. Conditions & Privacy Policy
Terms and Conditions The information provided in our E-news is sent to us from various sources. We try to ensure the information is correct at the time of publication but there may be some inadvertent errors. Publication in our E-news does not necessarily constitute an endorsement of a service / organisation and we would advise you to take reasonable steps to check the services offered and organisation prior to using them – especially if you are referring children and young people to a service. Norfolk County Council cannot accept any liability for any services provided by a third party.
Privacy Policy In order to receive this bulletin and service directory your contact details will be held by a Partnership Officer on behalf of Norfolk County Council. Data held may include your name, email address, contact telephone number, name and address of your organisation & job title.
This data will be used to send you information which we believe will be of interest to you and includes details of services, upcoming events, courses and any other news and information applicable to partnership working or furthering the work of our early help service or your organisation.
None of your data will be shared with a third party without your express consent.
If you have any queries about the data held please contact [email protected]
You can be removed from our distribution list at any time. If you wish to be removed from the list in the future please email [email protected] requesting this.
Jump back to start
If you would like some information to appear in the Service Directory, to unsubscribe or report an error please contact [email protected]