PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY ® ® WHERE TO FIND INFORMATION • All attractions in both Disney Parks. Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT PARIS ® : for you and your helper(s). Please don’t hesitate to go to Donald Desk or City Hall in Disneyland • ® Donald Desk, • Simply show your Easy Access Card to the Cast Member at the Park or Studio Services in for more • City Hall. attraction entrance and he/she will give you a specific time at which to information. Disney Hotels ® return. A second reservation can only be made once the first one has Disneyland Park Walt Disney Studios Park: 41 We would advise anyone who suffers from photosensitivity to seek advice Disneyland® Hotel Disney’s Hotel Santa Fe® • Studio Services. expired. from their doctor prior to coming to Disneyland® Paris. 42 Disney’s Hotel New York® Disney’s Hotel Cheyenne® 40 Numerous special visual and lighting effects are used in the Disney® Accessibility Map GO THERE FOR: DOCUMENTS REQUIRED: Parks: Disney’s Newport Bay Club® Disney’s Davy Crockett Ranch ® • The map for the 2 Disney Parks. A medical certificate: ® • strobe lights, Disney’s Sequoia Lodge • The entertainment programme, • original copy, • which lists the times of shows, pulsating lights, • in French or English, • illuminating the outside of buildings (strobe light effects used in outdoor Partner Hotels parades and Disney Character • signed and stamped by the doctor, Meet ’n’ Greets. Donald Desk neon signs, for example), • issued less than 3 months previously and certifying that the person has • disco lighting (mirror balls, flashing/rotating dance floor lights, etc.), • The opportunity to book a table at Radisson Blu Hotel Vienna House a temporary illness (e.g. is wearing a cast) or is pregnant. • one of our many restaurants. various effects used in our attractions and shows (such as flashes of Magic Circus Hotel lightning or explosions). Hôtel l’Elysée Val d’Europe • Informative brochures. Algonquin’s Explorers Hotel HELPERS: Adagio Marne-la-Vallée • The Walt Disney Studios® Park • Hôtel Kyriad & Disneyland® Park accessibility No more than 4 people. Val d’Europe maps. If the cardholder is not going on the attraction, the helper(s) must join Vienna House B&B Hotel • Access Cards for easier access to attractions. the standard queue. GUIDE AND ASSISTANCE DOGS Dream Castle Hotel Our Cast Members will gladly answer all your questions. They will also Guide and assistance dogs are welcome: issue you with an Access Card and will let you know which attractions are Services & Activites: the most easily accessible according to your disability or specific needs. • throughout the Resort; PRIORITY CARD • on certain attractions listed later in this brochure. We would encourage you to ensure you are fully prepared by reading-up Ile-de-France tourist office We allow guide and assistance dogs to use the gardens. on what each attraction actually entails, as some guests may find certain WHICH GUESTS? attractions frightening (take a look at the attraction charts on the following We would advise you to bring a bowl so that your dog can drink regularly DISNEYLAND® PARK pages). • Disabled guests (anyone who is officially registered as disabled). throughout the day. F TGV + RER RAILWAY STATION WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your dog. E If you wish to go on an attraction that does not accept dogs, you will have • ® A B EASY ACCESS TRAIL All attractions and photo locations in both Disney Parks. to leave him/her with one of your helpers. DISNEY® HOTELS K M • To make your experience more enjoyable, a reservation system has been L introduced to handle high demand for priority access at attractions with DISNEY VILLAGE® D WHAT IS THE EASY ACCESS TRAIL? N limited capacity. ® WALT DISNEY STUDIOS® PARK C A suitable, practical and safe route around the Disney Parks. TOP TIP! If you prefer to visit the Disney Parks without your I J GOLF DISNEYLAND WHY? DOCUMENTS REQUIRED: guide or assistance dog, you can leave him/her at our Animal Care Centre free of charge for the day (you will be asked to FRENCH RESIDENTS: To show guests with disabilities the easiest way of getting around the show your dog’s national ID certificate and vaccination book, which H Disney Parks. • Disability card must be up to date). • Disabled person’s priority card HOW? • Difficulty standing card LA VALLEE VILLAGE Pinpoint your current location on the map and identify where you want • War disability card to head next. Then simply follow the dotted line on the map, which will • European disabled parking badge SHOPS AND RESTAURANTS indicate the easiest route to take. RESIDENTS OF OTHER COUNTRIES: All our restaurants and shops are equipped with specially-adapted • tills where you are granted priority access. Ask a Cast Member for Disability card G • European disabled parking badge details. • Other official documents issued in your country of residence The map is not to scale. • War disability card • A medical certificate: TOP TIP! This symbol shows you which tills are equipped - original copy, with an induction loop. WELCOME TO DISNEYLAND® PARIS - in French or English, - signed and stamped by the doctor, Childhood dreams and adventures, fun-filled parades and breathtaking - issued less than 3 months previously and certifying that the person shows, themed Disney® Hotels and sumptuous shops… There are has a permanent disability. hundreds of reasons to come to Disneyland® Paris and spend some STROLLER AND WHEELCHAIR unforgettable time with family or friends. HELPERS: RENTALS At , we do everything we can to make sure all our guests enjoy a magical, emotion-filled, adventure-packed stay. • No more than 4 people. Hosted by Hertz This map aims to help you plan your trip by telling you everything you If the cardholder is not going on the attraction, the helper(s) must join Manual wheelchairs and strollers are available to rent (subject to need to know about access in the Disney® Parks. It contains details of the standard queue. availability). all the facilities and services we provide for guests with disabilities and/or Including at least 1 able-bodied adult (aged 18 or over) who is WHERE? specific needs. capable of helping you, if you have: ® It will allow you to organise your visit, attraction by attraction, guided by Just inside the main entrance to each of the Disney Parks at the Stroller FOR MORE INFORMATION the various symbols and icons. • a mobility impairment, & Wheelchair Rentals point. Wheelchairs cannot be pre-reserved. Give us a call • a visual impairment, Please note that Cast Members are not authorised to accompany you • a mental health disorder*, around the Disney Parks. From the UK: 08448 008 111 • autism or a behavioural disorder*. (5p/min from a BT landline, other networks may vary) ACCESS PROCEDURES RENTAL CHARGE: UK group bookings: 08448 088 200 * At certain attractions, several guests with this type of disability can be (5p/min from a BT landline, other networks may vary) Daily rental: €20. Deposit: €50, to be paid by cheque or credit card accompanied by just one helper. From all other countries: + 33 160 306 053 ATTRACTIONS imprint (prices subject to change). (International call rates apply. Charges may very depending on your network) For safety reasons, some of our attractions can only accept one Groupe reservation for all other countries: + 33 160 302 080 Access procedures may differ from one attraction to the next: disabled guest at a time. See the specific details for each attraction. Cast Members (Disney employees) can refuse access to an attraction (International call rates apply. Charges may very depending on your network) if they believe the configuration of the seat or your body shape or size Helpers must agree to diligently carry out their role whilst in the would not allow you to be securely positioned in the attraction vehicle. SPECIAL CARDS TO ACCESS Disney Parks. That means: TOP TIP! FREE wheelchair rental for Annual Dream Passport Contact your travel agent holders (deposit required). Certain attractions are subject to specific physical restrictions: THE ATTRACTIONS • following the boarding instructions given by the Cast Member running see the icon. the attraction, Go to DisneylandParis.com Disneyland Paris issues 2 different types of Access Card: Access to attractions may be changed without prior warning. • staying with the disabled guest on the attraction, • Priority Card, which gives guests priority access to certain attractions • assisting with transfers, boarding and alighting, Enquire at your Disney Hotel Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and • assisting with evacuation procedures, FIRST AID AND SPECIFIC NEEDS that are displayed at the entrance to each attraction, published in the will depend on visitor numbers. • passing on any messages and safety instructions, both written and Both Disney® Parks have a First Aid point. verbal, given by Disneyland Paris, All members of staff working there are qualified and equipped to Accessibility Map and provided by Cast Members. • Easy Access Card, which allows guests to access certain attractions • via specially-adapted entrances. This card does not, however, give you offering reassurance, if necessary, administer first aid in the event of an emergency. For safety reasons, some of our attractions can only accept one disabled • priority in queues and access is not immediate. helping the disabled guest choose the most suitable attractions. guest at a time: If you need to keep medication cool, you may leave it at one of these • Mobility impaired guests, Access Cards feature the information you provide. It is vital that this First Aid points. information is accurate, as it is used to determine possible access ® • Visually impaired guests (blind), FREE Disney Parks admission ticket for one helper on Disneyland Paris is unable to supply specialist medical equipment. • Guests with a mental health disorder, restrictions, thereby also determining your safety and that of your helper(s). Disneyland Paris cannot be held liable if you provide inaccurate information presentation of the appropriate documents (travel package • Guests with autism or a behavioural disorder, & accommodation not included). • Guests with a learning disability. when applying for an Access Card. Access Cards remain the property of Disneyland Paris and can be withdrawn if misused. These cards are strictly To make your experience more enjoyable, a reservation system has been personal, and you may be asked to provide proof of identity. introduced to handle high demand for priority access at attractions with limited capacity. PARADES AND NIGHTTIME SHOWS EASY ACCESS CARD Version 5 - June 2016 There are specially-designated areas where visitors with specific needs WHICH GUESTS? can watch our parades and shows. • Guests with a temporary illness (an illness that has not resulted in them Certifié PEFC Space is limited, so you will need to ask a Cast Member in order Ce produit est issu de forêts being officially registered as disabled). gérées durablement et de to access these areas. sources contrôlées. • Expectant mothers. pefc-france.org +       !R#$%#&#&    ' ]*#&+ ,&#-#&. ' / 0#  2    2 3  2 %  2  3  2 %  2 3#    % 2  04567 +       1 2 3 4 ® SYMBOLS KEY Disneyland Park Accessibility Map 12 13 Wheelchair accessible - must be accompanied by an able-bodied adult aged List of the symbols/icons used in this 18 or over 7 guide to explain access to attractions. 8 Wheelchair users must transfer into the attraction City Hall/Donald Desk/Studio vehicle (alone or with assistance) - must be 10 Services. Disney® Parks accompanied by at least one able-bodied adult aged 18 or over ATTRACTIONS information desk and accessibility Suitable for guests 39 6 9 information point (Access Cards) who have difficulty standing 11 15 Suitable for guests with atrophy of both lower 1. Guest Relations Windows limbs - must be accompanied by an able-bodied adult aged Mobility impaired: a lift is available for wheelchair users. 5 14 18 or over (Guests with other types of limb atrophy For safety reasons, wheelchairs are not allowed into the Gallery during parades. 37 First Aid and will be provided with a list of suitable attractions) The Castle dungeon is not wheelchair accessible, numerous steps to climb. specific needs Visually impaired: attraction includes very dimly-lit areas. 4 Authorization to ride the attraction depends on 38 the type of limb atrophy you have (a full list is Disabled access toilets available from City Hall, Donald Desk, Studio 2. La Tanière du Dragon 35 3 Services and the Central Reservations Office) Mobility impaired: wheelchair accessible. 34 Attraction may frighten Suitable for guests with a learning disability, Wheelchair users can also use the lift to access the attraction, no access during parades. Several steps to climb. certain guests autism, behavioural disorder or mental health Visually impaired: attraction includes very dimly-lit areas, several steps. disorder - must be accompanied by an able-bodied adult Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain 1 WARNING! PHYSICAL aged 18 or over guests. 28 RESTRICTIONS No access restriction for theatres, show venues, 2 16 For safety, you should be in good health and play areas, etc. 36 29 Assistance: number of guests with a learning 3. Blanche-Neige et les Sept Nains® | Lasts: approximately 3 minutes. free from high blood pressure, heart, back or 1 Mobility impaired: must transfer, step to climb. neck problems, motion sickness or any other 23disability, mental health disorder, autism, or Visually impaired: attraction includes very dimly-lit areas. 27 health conditions or disabilities that could 45behavioural disorder allowed onto the attraction Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 25 be aggravated by this adventure. Expectant as a group accompanied by at least 1 helper Mental health disorder, autism, behavioural disorder, learning disability: Attraction may frighten certain mothers should not ride. guests, vehicles travel through the dark. 1 24 30 Suitable for visually impaired guests N.B.: The configuration of the seats and safety 4. Les Voyages de Pinocchio | Lasts: approximately 3 minutes. systems on attractions may not allow access Suitable for blind guests - must be accompanied by Mobility impaired: must transfer, step to climb. 21 26 for guests of certain body shapes or sizes. an able-bodied adult aged 18 or over Visually impaired: attraction includes very dimly-lit areas. 23 Guests must have sufficient upper body Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 20 strength to sit in an appropriate position in Guide and assistance dogs allowed Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain 17 guests, vehicles travel through the dark. 1 32 all attraction vehicles. Please note that most attractions, shows and events are unsuitable Attraction includes very dimly-lit areas for children under 1 year of age. 5. | Lasts: approximately 5 minutes. 22 Mobility impaired: must transfer. 33 The use of lighting effects, and notably strobe Suitable for hearing impaired guests Climb up onto the ride turntable, step to climb to board the carriage. 31 lights and flashing lights, may cause problems Visually impaired: guide and assistance dogs must ride in the carriage with their owner. 5 for guests who suffer from photosensitivity. 44 Please follow instructions given by Disneyland Suitable for expectant mothers 6. Peter Pan’s Flight (1) | Lasts: approximately 3 minutes. 19 45 Paris staff and comply with the Parks’ rules Mobility impaired: must be ambulatory. If the ride needs to be evacuated, you must be capable of getting out and regulations. We encourage you to take Suitable for guests with a debilitating illness or temporary physical impairment of the suspended vehicle unassisted and going down steps, or even a ladder, and then walking approximately a look at them on our website prior to your 50 m. visit: http://brochure.disneylandparis.com/ Visually impaired: attraction includes very dimly-lit areas. Height restrictions Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 1 43 internalrules/internalrulesUK.pdf. They are also 18 3 displayed at the entrance to the Disney Parks. T Allotted transfer time 7. - Station | Lasts: approximately 20 minutes. Guests should be properly dressed at all times. Mobility impaired: must transfer, two steps to climb. For additional information, please refer to the Wheelchairs can be folded up and loaded onto the train, or left in the station if guests wish to take the full trip City Hall Parks’ rules and regulations. Must be capable of climbing steps around Disneyland® Park. 1 41 (1) If the attraction is extremely busy, a reservation system may be set up and you Lift 8. Meet (2) may be asked to come back at a specific Meet Mickey Mouse backstage as he prepares for his show, surrounded by scenery and all his favourite 42 40 time later in the day. Strobe light effect costumes. (2) The queuing area is wheelchair-friendly. Mobility impaired: wheelchair accessible, specially-adapted entrance. Single Rider - This service can help Guests may get splashed 9. the Flying Elephant | Lasts: approximately 3 minutes. cut down queuing times at certain Mobility impaired: must transfer, one step to climb. attractions. Accessed via a special Attraction equipped with an induction loop Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 2 entrance, it is aimed at guests who are on their own or who don’t mind being Attraction suitable 10. Alice’s Curious Labyrinth Donald Desk separated from their group and are Mobility impaired: the entire labyrinth is wheelchair accessible. prepared to go on the attraction alone. Attraction unsuitable Only the "Castle" section is not wheelchair accessible (86 steps), tight doorway. 5 Disney Magic on Parade! Using this service does not guarantee immediate boarding, and you will not Towards Walt Disney Studios Park Easy Access Trail Make the absolute most of the magic by cutting 11. Mad Hatter’s Tea Cups | Lasts: approximately 3 minutes. be able to choose your seat or vehicle. down your queuing times with FASTPASS. Mobility impaired: must transfer. Attractions offering this service are Warning: due to the centrifugal force that is generated by the spinning of the tea cups, this attraction is not Entrance identified by this symbol. suitable for guests who find it difficult to stay in a seated position. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 4

12. Casey Jr. - le Petit Train du Cirque | Lasts: approximately 3 minutes. Mobility impaired: must transfer. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a ATTRACTIONS ATTRACTIONS helper. 3

13. Le Pays des Contes de Fées | Lasts: approximately 3 minutes. 34. La Cabane des Robinson (lots of climbing and descending) | Lasts: (1)(2) Lasts: Mobility impaired: must transfer to a lower level seat. 25. Laser Blast | approximately 5 minutes. approximately 5 minutes. 1 Mobility impaired: wheelchair accessible, you can either board the ride directly on your wheelchair Mobility impaired: must be ambulatory, numerous steps to climb (176 steps). 5 (specially-adapted vehicle) or transfer onto a seat. 14. “it’s a small world” | Lasts: approximately 10 minutes. Visually impaired: strobe light effect. Mobility impaired: wheelchair accessible, you can either board the ride directly on your wheelchair A flash photo will be taken. 1 35. Pirates’ Beach 2 play areas for budding buccaneers aged 3-6 and 7-9. Weather permitting. (specially-adapted boat) or transfer onto a seat. Specially-adapted entrance. 1 Mobility impaired: wheelchair accessible. Maximum height: 1m40. 26. Orbitron® | Lasts: approximately 3 minutes. (1) (2) Mobility impaired: must transfer. 36. Le Passage Enchanté d’Aladdin | Lasts: approximately 3 minutes. 15. Princess Pavilion Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a Mobility impaired: wheelchair accessible. ® A royal meet and greet with one of our Disney Princesses. helper. Visually impaired: attraction includes very dimly-lit areas. Mobility impaired: wheelchair accessible, specially-adapted entrance. 2 37. Indiana JonesTM and the Temple of Peril | Lasts: approximately 5 minutes. 16. Royal Castle Stage 27. Vidéopolis Mobility impaired: must transfer, transfer time approximately 30 seconds. Show stage. See the Programme. Show stage. See the Programme. Attraction subject to physical restrictions. Hearing impaired: venue equipped with an induction loop. Mobility impaired: wheelchair accessible (reserved spaces) or transfer onto a seat. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Visually impaired: attraction includes very dimly-lit areas. Minimum height: 1m40. 1 38. Adventure Isle 28. Disneyland Railroad - Discoveryland Station | Lasts: approximately Attraction includes caves, suspended bridges and floating bridges. Numerous steps to climb. 20 minutes. Mobility impaired: must be ambulatory. Mobility impaired: must transfer, two steps to climb. Visually impaired: attraction includes very dimly-lit areas. Wheelchairs can be folded up and loaded onto the train, or left in the station if guests wish to take the full trip (1) ATTRACTIONS around Disneyland® Park. 39. | Lasts: approximately 10 minutes. 1 Mobility impaired: must transfer to a lower level seat. Visually impaired: attraction includes very dimly-lit areas. Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 17. 29. | Lasts: approximately 7 minutes. A flash photo will be taken. Mobility impaired: must transfer, lift available. Mobility impaired: must be ambulatory, numerous steps to climb (135 steps). Mental health disorder, autism, behavioural disorder, learning disability: Attraction may frighten There is no wheelchair access to the towers and paths around Fort Comstock. Only one wheelchair per intergalactic flight. certain guests. Guests may get splashed. 1 Visually impaired: Attraction includes very dimly-lit areas, discontinuous handrails. Visually impaired: attraction includes very dimly-lit areas. Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. (1) Attraction subject to physical restrictions. 18. | Lasts: approximately 5 minutes. Minimum height: 1m02. Mobility impaired: must transfer. 1 Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. ATTRACTIONS

Visually impaired: attraction includes very dimly-lit areas (vehicles travel through the dark). 1 30. Discoveryland Theatre See the Programme. 19. Thunder Mesa Riverboat Landing | Lasts: approximately15 minutes. Mobility impaired: wheelchair accessible (reserved spaces) or transfer onto a seat. i. City Hall

Mobility impaired: no more than one wheelchair per boat. Wheelchairs will be positioned at the front of the Visually impaired: attraction includes very dimly-lit areas. Information, brochures and bookings for restaurants and activities at Disneyland® Paris. boat. (In the event of an emergency you will be evacuated onto another vessel). Information on access to attractions and Access Card issuing service.

Guests wishing to access the upper floors must be ambulatory. Steps to climb. 5 Hearing impaired: reception desk equipped with an induction loop. 31. Les Mystères du Nautilus | Lasts: approximately 3 minutes. Mobility impaired: wheelchair users should use the lift situated in the main entrance. i. Donald Desk 20. Rustler Roundup Shootin’ Gallery (charge) Information, brochures and bookings for restaurants and activities at Disneyland® Paris. Visually impaired: attraction includes very dimly-lit areas. Mobility impaired: Wheelchair accessible (2 reserved spaces). Information on access to attractions and Access Card issuing service. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten Visually impaired: Silent targets. Shooting gallery. Hearing impaired: reception desk equipped with an induction loop. certain guests. 5 21. Big Thunder Mountain(1) | Lasts: approximately 5 minutes. 40. Disneyland Railroad - Main Street Station | Lasts: approximately Mobility impaired: transfer time approximately 30 seconds. You will be seated at the back of the train. 20 minutes. Attraction subject to physical restrictions. Lift available: to access the platform you will need to take the lift, which is situated just below the station near 32. ®: Mission 2 | Lasts: approximately 3 minutes. Mobility impaired, mental health disorder, autism, behavioural disorder, learning disability, visually the wheelchair rental point. Mobility impaired: must transfer, transfer time approximately 45 seconds. impaired (blind): each guest must be accompanied by a helper. Mobility impaired: must transfer, two steps to climb. Wheelchairs can be folded up and loaded onto the train, Attraction subject to physical restrictions. ® Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with or left in the station if guests wish to take the full trip around Disneyland Park. 1 Visually impaired: attraction includes very dimly-lit areas. a helper. Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. A flash photo will be taken. 41. Horse-Drawn Streetcars Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain Mobility impaired: must transfer, one step to climb. Minimum height: 1m02. 1 guests. Wheelchairs can be folded up and loaded onto the vehicle. 5 A flash photo will be taken. 22. Pocahontas Indian Village Minimum height: 1m32. 42. Main Street Vehicles Presented by Hertz Play area for children aged 4 to 8. Weather permitting. 1 Mobility impaired: must transfer, one step to climb. Wheelchairs can be folded up and loaded onto the vehicle. 5

23. The Chaparral Theater ® Mobility impaired: wheelchair accessible (reserved places) or transfer onto a seat. 33. | Lasts: approximately 5 minutes. 43. Discovery Arcade Mobility impaired: can be accessed by wheelchair via the main entrance. Hearing impaired: venue equipped with an induction loop. WARNING: are driven by guests and therefore there may be some jostling. Show stage. See the Programme. Mobility impaired: must transfer. Visually impaired: must be accompanied, may not board a vehicle alone. 44. Statue of Liberty Tableau Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Mobility impaired: can be accessed by wheelchair via the main entrance. 24. Disneyland Railroad - Depot | Lasts: approximately 20 minutes. Attraction subject to physical restrictions. Mobility impaired: must transfer, two steps to climb. Minimum height: 81cm. 45. Dapper Dan’s Hair Cuts (charge) Wheelchairs can be folded up and loaded onto the train, or left in the station if guests wish to take the full trip Minimum height for driving a car alone: 1m32. ® For a haircut and shave just like in the good old days. around Disneyland Park. 1 1 Buzz Lightyear Laser Blast is inspired by Disney-'s 2 PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY DISNEYLAND® ® WHERE TO FIND INFORMATION • All attractions in both Disney Parks. Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT PARIS ® Disneyland Park: for you and your helper(s). Please don’t hesitate to go to Donald Desk or City Hall in Disneyland • ® Donald Desk, • Simply show your Easy Access Card to the Cast Member at the Park or Studio Services in Walt Disney Studios Park for more • City Hall. attraction entrance and he/she will give you a specific time at which to information. Disney Hotels ® return. A second reservation can only be made once the first one has Walt Disney Studios Park: We would advise anyone who suffers from photosensitivity to seek advice Disneyland® Hotel Disney’s Hotel Santa Fe® Walt Disney Studios Park • Studio Services. expired. from their doctor prior to coming to Disneyland® Paris. Disney’s Hotel New York® Disney’s Hotel Cheyenne® Numerous special visual and lighting effects are used in the Disney® Accessibility Map GO THERE FOR: Studio Services DOCUMENTS REQUIRED: Parks: Disney’s Newport Bay Club® Disney’s Davy Crockett Ranch ® • The map for the 2 Disney Parks. A medical certificate: ® • strobe lights, Disney’s Sequoia Lodge • The entertainment programme, • original copy, • which lists the times of shows, pulsating lights, • in French or English, • illuminating the outside of buildings (strobe light effects used in outdoor Partner Hotels parades and Disney Character • signed and stamped by the doctor, Meet ’n’ Greets. neon signs, for example), • issued less than 3 months previously and certifying that the person has • disco lighting (mirror balls, flashing/rotating dance floor lights, etc.), • The opportunity to book a table at Radisson Blu Hotel Vienna House a temporary illness (e.g. is wearing a cast) or is pregnant. • one of our many restaurants. various effects used in our attraction and shows (such as flashes of Magic Circus Hotel lightning or explosions). Hôtel l’Elysée Val d’Europe • Informative brochures. Algonquin’s Explorers Hotel HELPERS: Adagio Marne-la-Vallée • The Walt Disney Studios® Park & • Hôtel Kyriad Disneyland® Park accessibility maps. No more than 4 people. Val d’Europe B&B Hotel • Access Cards for easier access to attractions. If the cardholder is not going on the attraction, the helper(s) must join Vienna House Our Cast Members will gladly answer all your questions. They will also the standard queue. GUIDE AND ASSISTANCE DOGS Dream Castle Hotel issue you with an Access Card and will let you know which attractions are Guide and assistance dogs are welcome: the most easily accessible according to your disability or specific needs. Services & Activites: • throughout the Resort; We would encourage you to ensure you are fully prepared by reading-up PRIORITY CARD • on certain attractions listed later in this brochure. on what each attraction actually entails, as some guests may find certain Ile-de-France tourist office attractions frightening (take a look at the attraction charts on the following WHICH GUESTS? We allow guide and assistance dogs to use the gardens. pages). We would advise you to bring a bowl so that your dog can drink regularly • Disabled guests (anyone who is officially registered as disabled). DISNEYLAND® PARK throughout the day. F TGV + RER RAILWAY STATION WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your dog. E EASY ACCESS TRAIL • All attractions and photo locations in both Disney® Parks. If you wish to go on an attraction that does not accept dogs, you will have A B DISNEY® HOTELS K M • To make your experience more enjoyable, a reservation system has been to leave him/her with one of your helpers. WHAT IS THE EASY ACCESS TRAIL? introduced to handle high demand for priority access at attractions with DISNEY VILLAGE® D L A suitable, practical and safe route around the Disney® Parks. limited capacity. N WALT DISNEY STUDIOS® PARK C WHY? TOP TIP! If you prefer to visit the Disney Parks without your DOCUMENTS REQUIRED: guide or assistance dog, you can leave him/her at our Animal I J GOLF DISNEYLAND To show guests with disabilities the easiest way of getting around FRENCH RESIDENTS: Care Centre free of charge for the day (you will be asked to the Disney® Parks. H • Disability card show your dog’s national ID certificate and vaccination book, which HOW? • Disabled person’s priority card must be up to date). Pinpoint your current location on the map and identify where you want • Difficulty standing card to head next. Then simply follow the dotted line on the map, which will • War disability card LA VALLEE VILLAGE indicate the easiest route to take. • European disabled parking badge SHOPS AND RESTAURANTS RESIDENTS OF OTHER COUNTRIES: All our restaurants and shops are equipped with specially-adapted • Disability card tills where you are granted priority access. Ask a Cast Member for • European disabled parking badge details. G • Other official documents issued in your country of residence The map is not to scale. • War disability card • A medical certificate: TOP TIP! This symbol shows you which tills are equipped - original copy, with an induction loop. ® - in French or English, WELCOME TO DISNEYLAND PARIS - signed and stamped by the doctor, Childhood dreams and adventures, fun-filled parades and breathtaking - issued less than 3 months previously and certifying that the person shows, themed Disney® Hotels and sumptuous shops… There are has a permanent disability. hundreds of reasons to come to Disneyland® Paris and spend some STROLLER AND WHEELCHAIR unforgettable time with family or friends. HELPERS: RENTALS At Disneyland Paris, we do everything we can to make sure all our guests • No more than 4 people. Hosted by Hertz enjoy a magical, emotion-filled, adventure-packed stay.   (5!3789:" This map aims to help you plan your trip by telling you everything you If the cardholder is not going on the attraction, the helper(s) must join Manual wheelchairs and strollers are available to rent (subject to need to know about access in the Disney® Parks. It contains details of the standard queue. availability). all the facilities and services we provide for guests with disabilities and/or Including at least 1 able-bodied adult (aged 18 or over) who is WHERE? specific needs. capable of helping you, if you have: Just inside the main entrance to each of the Disney® Parks at the Stroller It will allow you to organise your visit, attraction by attraction, guided by • FOR MORE INFORMATION a mobility impairment, & Wheelchair Rentals point. Wheelchairs cannot be pre-reserved. the various symbols and icons. • a visual impairment, Please note that Cast Members are not authorised to accompany you Give us a call • a mental health disorder*, around the Disney Parks. From the UK: 08448 008 111 • autism or a behavioural disorder*. (5p/min from a BT landline, other networks may vary) ACCESS PROCEDURES * At certain attractions, several guests with this type of disability can be RENTAL CHARGE: UK group bookings: 08448 088 200 € € (5p/min from a BT landline, other networks may vary) accompanied by just one helper. Daily rental: 20. Deposit: 50, to be paid by cheque or credit card From all other countries: + 33 160 306 053 ATTRACTIONS For safety reasons, some of our attractions can only accept one imprint (prices subject to change). (International call rates apply. Charges may very depending on your network) Access procedures may differ from one attraction to the next: disabled guest at a time. See the specific details for each attraction. Groupe reservation for all other countries: + 33 160 302 080 (International call rates apply. Charges may very depending on your network) Cast Members (Disney employees) can refuse access to an attraction Helpers must agree to diligently carry out their role whilst in the if they believe the configuration of the seat or your body shape or size Disney Parks. That means: would not allow you to be securely positioned in the attraction vehicle. SPECIAL CARDS TO ACCESS TOP TIP! FREE wheelchair rental for Annual Dream Passport Contact your travel agent Certain attractions are subject to specific physical restrictions: • following the boarding instructions given by the Cast Member running holders (deposit required). THE ATTRACTIONS the attraction, see the icon. Go to DisneylandParis.com Disneyland Paris issues 2 different types of Access Card: • staying with the disabled guest on the attraction, Access to attractions may be changed without prior warning. • assisting with transfers, boarding and alighting, • Priority Card, which gives guests priority access to certain attractions • assisting with evacuation procedures, Enquire at your Disney Hotel Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and FIRST AID AND SPECIFIC NEEDS • that are displayed at the entrance to each attraction, published in the passing on any messages and safety instructions, both written and ® will depend on visitor numbers. Both Disney Parks have a First Aid point. 6#  /) 0 )1* 23#5 5 65 (5!65!(5! verbal, given by Disneyland Paris, Accessibility Map and provided by Cast Members. All members of staff working there are qualified and equipped to • Easy Access Card, which allows guests to access certain attractions • offering reassurance, if necessary, For safety reasons, some of our attractions can only accept one disabled administer first aid in the event of an emergency. via specially-adapted entrances. This card does not, however, give you • helping the disabled guest choose the most suitable attractions. guest at a time: priority in queues and access is not immediate. • If you need to keep medication cool, you may leave it at one of these Mobility impaired guests, Access Cards feature the information you provide. It is vital that this • Visually impaired guests (blind), First Aid points. information is accurate, as it is used to determine possible access FREE Disney Parks admission ticket for one helper on ® • Guests with a mental health disorder, Disneyland Paris is unable to supply specialist medical equipment. restrictions, thereby also determining your safety and that of your helper(s). presentation of the appropriate documents (travel package • Guests with autism or a behavioural disorder, Disneyland Paris cannot be held liable if you provide inaccurate information & accommodation not included). • Guests with a learning disability. when applying for an Access Card. Access Cards remain the property of To make your experience more enjoyable, a reservation system has been Disneyland Paris and can be withdrawn if misused. These cards are strictly introduced to handle high demand for priority access at attractions with personal, and you may be asked to provide proof of identity. limited capacity. PARADES AND NIGHTTIME SHOWS EASY ACCESS CARD Version 5 - June 2016 There are specially-designated areas where visitors with specific needs can watch our parades and shows. WHICH GUESTS?

Space is limited, so you will need to ask a Cast Member in order • Guests with a temporary illness (an illness that has not resulted in them Certifi é PEFC to access these areas. being officially registered as disabled). Ce produit est issu de forêts gérées durablement et de sources contrôlées. • Expectant mothers. pefc-france.org

1 2 3 4 !"#$%R '( ) ) !*]- ). +     Walt Disney Studios® Park Accessibility Map

18 9 ATTRACTIONS 17 8 1. Mickey and the Magician(2) Show stage. See the Programme. Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Visually impaired: attraction includes very dimly-lit areas, strobe light effect. 14 6 Hearing impaired: reserved spaces for hearing impaired guests, attraction equipped with an induction loop. 7 Special effects: bubbles. Lasts: approximately 20 minutes.

2. (2) Mobility impaired: must transfer. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Lasts: approximately 2 minutes. 16 3

3. Crush’s Coaster®(2) 13 2 Mobility impaired: must be ambulatory, steps to climb prior to boarding. Attraction subject to physical restrictions. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests, vehicles travel through the dark. Minimum height: 1m07. Lasts: approximately 3 minutes. 1 5 3 4. Les Tapis Volants - Flying Carpets Over Agrabah®(2) Mobility impaired: wheelchair accessible, you can either board the ride directly on your wheelchair (specially-adapted vehicle) or transfer onto a seat. 12 Only one wheelchair per flight. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Lasts: approximately 2 minutes. 3 11 5. ®(2) 4 Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Visually impaired: attraction includes very dimly-lit areas. Lasts: approximately 25 minutes.

15 Easy Access Trail 6. Ratatouille : L’aventure Totalement Toquée de Rémy(1)(2) 1 Mobility impaired: wheelchair-accessible (specially-adapted vehicle); you can board the ride in your wheelchair or transfer to a seat. 10 Visually impaired: guide and assistance dogs are allowed on the attraction. Attraction includes very dimly-lit areas. Guests may get splashed. This attraction is unsuitable for guests who suffer from motion sickness. Lasts: approximately 5 minutes. 2

(2) 7. Toy Soldiers Parachute Drop Wheelchair accessible - must be accompanied by an Mobility impaired: must transfer. SYMBOLS KEY able-bodied adult aged Mobility impaired, visually impaired (blind): each guest must be accompanied by a helper. 18 or over Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. List of the symbols/icons used in this Minimum height: 81cm. Wheelchair users must transfer into the guide to explain access to attractions. Lasts: approximately 2 minutes. attraction vehicle (alone or with assistance) - must be accompanied by at least one able-bodied adult aged City Hall/Donald Desk/Studio 18 or over (2) Services. Disney® Parks 8. Studio Services Suitable for guests Mobility impaired: must transfer, transfer board available. information desk and accessibility who have difficulty standing Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left information point (Access Cards) with a helper. Suitable for guests with atrophy of both lower Lasts: approximately 2 minutes. Guest Relations Windows limbs - must be accompanied by an able-bodied adult aged 3 18 or over (Guests with other types of limb atrophy will be provided with a list of suitable attractions) First Aid and (2) Authorization to ride the attraction depends on 9. RC Racer specific needs Mobility impaired: must transfer, transfer board available. the type of limb atrophy you have (a full list is Attraction subject to physical restrictions. available from City Hall, Donald Desk, Studio Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Services and the Central Reservations Office) Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Disabled access toilets Minimum height: 1m20. Suitable for guests with a learning disability, autism, behavioural disorder or mental health Lasts: approximately 2 minutes. Attraction may frighten 3 Towards Disneyland® Park disorder - must be accompanied by an able-bodied adult certain guests aged 18 or over Cars Race Rally is inspired by Disney•Pixar’s Cars WARNING! PHYSICAL No access restriction for theatres, show venues, Crush’s Coaster® is inspired by Disney•Pixar’s play areas, etc. Ratatouille: L’Aventure Totalement Toquée de Rémy is inspired by Disney•Pixar’s Ratatouille RESTRICTIONS Toy Story Playland is inspired by Disney•Pixar’sToy Story 1 Assistance: number of guests with a learning For safety, you should be in good health and Hot Wheels® is a registered trademark of Mattel, Inc. Hot Wheels® trademark and track used with permission © 2009 Mattel, Inc. All rights reserved. Entrance 23disability, mental health disorder, autism, or Slinky® Zig Zag is a registered trademark of Poof-Slinky, Inc. free from high blood pressure, heart, back or 45behavioural disorder allowed onto the attraction neck problems, motion sickness or any other as a group accompanied by at least 1 helper 1 health conditions or disabilities that could 23 Suitable for visually impaired guests be aggravated by this adventure. Expectant 45 mothers should not ride. ATTRACTIONS Suitable for blind guests - must be accompanied by ATTRACTIONS N.B.: The configuration of the seats and safety an able-bodied adult aged 18 or over systems on attractions may not allow access for guests of certain body shapes or sizes. Guide and assistance dogs allowed Guests must have sufficient upper body (2) (2) 15. strength to sit in an appropriate position in 10. CinéMagique Mobility impaired: wheelchair accessible. Attraction includes very dimly-lit areas See the Programme. all attraction vehicles. Please note that most Visually impaired: includes very dimly-lit areas. Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). attractions, shows and events are unsuitable Visually impaired: cinema, includes very dimly-lit areas, strobe light effect. for children under 1 year of age. Suitable for hearing impaired guests Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. The use of lighting effects, and notably strobe Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Light rainfall effect in the cinema itself. lights and flashing lights, may cause problems Suitable for expectant mothers Lasts: approximately 30 minutes. for guests who suffer from photosensitivity. ATTRACTIONS Please follow instructions given by Disneyland Suitable for guests with a debilitating illness or 11. Disney Junior Live on Stage!(2) Paris staff and comply with the Parks’ rules temporary physical impairment See the Programme. and regulations. We encourage you to take Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). a look at them on our website prior to your Height restrictions Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. 16. Armageddon: les Effets Spéciaux(2) visit: http://brochure.disneylandparis.com/ Special effects: bubbles. Mobility impaired: wheelchair accessible. internalrules/internalrulesUK.pdf. They are also T Allotted transfer time Lasts: approximately 30 minutes. Visually impaired: includes very dimly-lit areas, strobe light effect. displayed at the entrance to the Disney Parks. Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Guests should be properly dressed at all times. Must be capable of climbing steps (2) Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. For additional information, please refer to the 12. Stitch Live! This is a particularly noisy attraction. See the Programme. Parks’ rules and regulations. WARNING: this attraction is not suitable for guests who suffer from epilepsy or photosensitivity. Lift Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Lasts: approximately 20 minutes. Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. 5 (1) If the attraction is extremely busy, a reservation system may be set up and you Lasts: approximately 15 minutes. Shows every 15 minutes. Strobe light effect may be asked to come back at a specific 17. Rock ’n’ Roller Coaster starring Aerosmith(2) time later in the day. 13. The Twilight Zone Tower of TerrorTM(2) Mobility impaired: must transfer, transfer time approximately 30 seconds. Guests may get splashed Mobility impaired: must transfer. Attraction subject to physical restrictions. (2) The queuing area is wheelchair-friendly. Attraction subject to physical restrictions. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Visually impaired: includes very dimly-lit areas, light effects. A flash photo will be taken. Single Rider - This service can help Attraction equipped with an induction loop Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Minimum height: 1m20. cut down queuing times at certain A flash photo will be taken. Lasts: approximately 3 minutes. attractions. Accessed via a special Attraction suitable Minimum height: 1m02. 1 entrance, it is aimed at guests who are Lasts: approximately 5 minutes. 1 on their own or who don’t mind being Attraction unsuitable 18. Moteurs….Action! separated from their group and are ® (1)(2) 14. Studio Tram Tour : Behind The Magic Stunt Show Spectacular featuring Lightning McQueen(2) prepared to go on the attraction alone. Make the absolute most of the magic by cutting Mobility impaired: wheelchair accessible – platform lift to board a specially-adapted vehicle, or transfer onto a seat. down your queuing times with FASTPASS. Show stage. See the Programme. Using this service does not guarantee Several scenes involve sudden movements that children and some adults may find frightening. Good sitting balance required, Mobility impaired: wheelchair accessible, reserved spaces for wheelchairs on the front two rows of both stands, or transfer onto immediate boarding, and you will not some jostling may occur. the bench. be able to choose your seat or vehicle. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. This is a particularly noisy attraction. Guests may get splashed. Attractions offering this service are WARNING: this is a particularly noisy attraction. Lasts: approximately 30 minutes. identified by this symbol. 5 Lasts: approximately 45 minutes.

The Twilight Zone Tower of Terror™ is inspired by The Twilight Zone®, a registered trademark of CBS Inc. All Rights Reserved. Moteurs… Action! Stunt Show Spectacular® featuring Lightening McQueen is inspired by Disney•Pixar’s