PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY DISNEYLAND® ® WHERE TO FIND INFORMATION • All attractions in both Disney Parks. Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT PARIS ® Disneyland Park: for you and your helper(s). Please don’t hesitate to go to Donald Desk or City Hall in Disneyland • ® Donald Desk, • Simply show your Easy Access Card to the Cast Member at the Park or Studio Services in Walt Disney Studios Park for more • City Hall. attraction entrance and he/she will give you a specific time at which to information. Disney Hotels ® return. A second reservation can only be made once the first one has Disneyland Park Walt Disney Studios Park: 41 We would advise anyone who suffers from photosensitivity to seek advice Disneyland® Hotel Disney’s Hotel Santa Fe® • Studio Services. expired. from their doctor prior to coming to Disneyland® Paris. 42 Disney’s Hotel New York® Disney’s Hotel Cheyenne® 40 Numerous special visual and lighting effects are used in the Disney® Accessibility Map GO THERE FOR: DOCUMENTS REQUIRED: Parks: Disney’s Newport Bay Club® Disney’s Davy Crockett Ranch ® • The map for the 2 Disney Parks. A medical certificate: ® • strobe lights, Disney’s Sequoia Lodge • The entertainment programme, • original copy, • which lists the times of shows, pulsating lights, • in French or English, • illuminating the outside of buildings (strobe light effects used in outdoor Partner Hotels parades and Disney Character • signed and stamped by the doctor, Meet ’n’ Greets. Donald Desk neon signs, for example), • issued less than 3 months previously and certifying that the person has • disco lighting (mirror balls, flashing/rotating dance floor lights, etc.), • The opportunity to book a table at Radisson Blu Hotel Vienna House a temporary illness (e.g. is wearing a cast) or is pregnant. • one of our many restaurants. various effects used in our attractions and shows (such as flashes of Magic Circus Hotel lightning or explosions). Hôtel l’Elysée Val d’Europe • Informative brochures. Algonquin’s Explorers Hotel ® HELPERS: Adagio Marne-la-Vallée • The Walt Disney Studios Park • Hôtel Kyriad & Disneyland® Park accessibility No more than 4 people. Val d’Europe maps. If the cardholder is not going on the attraction, the helper(s) must join Vienna House B&B Hotel • Access Cards for easier access to attractions. the standard queue. GUIDE AND ASSISTANCE DOGS Dream Castle Hotel Our Cast Members will gladly answer all your questions. They will also Guide and assistance dogs are welcome: issue you with an Access Card and will let you know which attractions are Services & Activites: the most easily accessible according to your disability or specific needs. • throughout the Resort; PRIORITY CARD • on certain attractions listed later in this brochure. We would encourage you to ensure you are fully prepared by reading-up Ile-de-France tourist office We allow guide and assistance dogs to use the gardens. on what each attraction actually entails, as some guests may find certain WHICH GUESTS? attractions frightening (take a look at the attraction charts on the following We would advise you to bring a bowl so that your dog can drink regularly DISNEYLAND® PARK pages). • Disabled guests (anyone who is officially registered as disabled). throughout the day. F TGV + RER RAILWAY STATION WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your dog. E If you wish to go on an attraction that does not accept dogs, you will have • ® A B EASY ACCESS TRAIL All attractions and photo locations in both Disney Parks. to leave him/her with one of your helpers. DISNEY® HOTELS K M • To make your experience more enjoyable, a reservation system has been L introduced to handle high demand for priority access at attractions with DISNEY VILLAGE® D WHAT IS THE EASY ACCESS TRAIL? N limited capacity. A suitable, practical and safe route around the Disney® Parks. WALT DISNEY STUDIOS® PARK C TOP TIP! If you prefer to visit the Disney Parks without your I J GOLF DISNEYLAND WHY? DOCUMENTS REQUIRED: guide or assistance dog, you can leave him/her at our Animal Care Centre free of charge for the day (you will be asked to FRENCH RESIDENTS: To show guests with disabilities the easiest way of getting around the show your dog’s national ID certificate and vaccination book, which H Disney Parks. • Disability card must be up to date). • Disabled person’s priority card HOW? • Difficulty standing card LA VALLEE VILLAGE Pinpoint your current location on the map and identify where you want • War disability card to head next. Then simply follow the dotted line on the map, which will • European disabled parking badge SHOPS AND RESTAURANTS indicate the easiest route to take. RESIDENTS OF OTHER COUNTRIES: All our restaurants and shops are equipped with specially-adapted • tills where you are granted priority access. Ask a Cast Member for Disability card G • European disabled parking badge details. • Other official documents issued in your country of residence The map is not to scale. • War disability card • A medical certificate: TOP TIP! This symbol shows you which tills are equipped - original copy, with an induction loop. WELCOME TO DISNEYLAND® PARIS - in French or English, - signed and stamped by the doctor, Childhood dreams and adventures, fun-filled parades and breathtaking - issued less than 3 months previously and certifying that the person shows, themed Disney® Hotels and sumptuous shops… There are has a permanent disability. hundreds of reasons to come to Disneyland® Paris and spend some STROLLER AND WHEELCHAIR unforgettable time with family or friends. HELPERS: RENTALS At Disneyland Paris, we do everything we can to make sure all our guests enjoy a magical, emotion-filled, adventure-packed stay. • No more than 4 people. Hosted by Hertz This map aims to help you plan your trip by telling you everything you If the cardholder is not going on the attraction, the helper(s) must join Manual wheelchairs and strollers are available to rent (subject to need to know about access in the Disney® Parks. It contains details of the standard queue. availability). all the facilities and services we provide for guests with disabilities and/or Including at least 1 able-bodied adult (aged 18 or over) who is WHERE? specific needs. capable of helping you, if you have: ® It will allow you to organise your visit, attraction by attraction, guided by Just inside the main entrance to each of the Disney Parks at the Stroller FOR MORE INFORMATION the various symbols and icons. • a mobility impairment, & Wheelchair Rentals point. Wheelchairs cannot be pre-reserved. Give us a call • a visual impairment, Please note that Cast Members are not authorised to accompany you • a mental health disorder*, around the Disney Parks. From the UK: 08448 008 111 • autism or a behavioural disorder*. (5p/min from a BT landline, other networks may vary) ACCESS PROCEDURES RENTAL CHARGE: UK group bookings: 08448 088 200 * At certain attractions, several guests with this type of disability can be (5p/min from a BT landline, other networks may vary) Daily rental: €20. Deposit: €50, to be paid by cheque or credit card accompanied by just one helper. From all other countries: + 33 160 306 053 ATTRACTIONS imprint (prices subject to change). (International call rates apply. Charges may very depending on your network) For safety reasons, some of our attractions can only accept one Groupe reservation for all other countries: + 33 160 302 080 Access procedures may differ from one attraction to the next: disabled guest at a time. See the specific details for each attraction. Cast Members (Disney employees) can refuse access to an attraction (International call rates apply. Charges may very depending on your network) if they believe the configuration of the seat or your body shape or size Helpers must agree to diligently carry out their role whilst in the would not allow you to be securely positioned in the attraction vehicle. SPECIAL CARDS TO ACCESS Disney Parks. That means: TOP TIP! FREE wheelchair rental for Annual Dream Passport Contact your travel agent holders (deposit required). Certain attractions are subject to specific physical restrictions: THE ATTRACTIONS • following the boarding instructions given by the Cast Member running see the icon. the attraction, Go to DisneylandParis.com Disneyland Paris issues 2 different types of Access Card: Access to attractions may be changed without prior warning. • staying with the disabled guest on the attraction, • Priority Card, which gives guests priority access to certain attractions • assisting with transfers, boarding and alighting, Enquire at your Disney Hotel Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and • assisting with evacuation procedures, FIRST AID AND SPECIFIC NEEDS that are displayed at the entrance to each attraction, published in the will depend on visitor numbers. • passing on any messages and safety instructions, both written and Both Disney® Parks have a First Aid point. Accessibility Map and provided by Cast Members. verbal, given by Disneyland Paris, All members of staff working there are qualified and equipped to • Easy Access Card, which allows guests to access certain attractions • via specially-adapted entrances. This card does not, however, give you offering reassurance, if necessary, administer first aid in the event of an emergency. For safety reasons, some of our attractions can only accept one disabled • priority in queues and access is not immediate. helping the disabled guest choose the most suitable attractions. guest at a time: If you need to keep medication cool, you may leave it at one of these • Mobility impaired guests, Access Cards feature the information you provide.