Fried Rice (Simplified Chinese: 炒饭; Traditional
A FOOD INSPECTORʼS GUIDE TO ETHNIC FOODS IN MICHIGAN
Lillian G. Po, Ph.D Department of Food Science and Human Nutrition MICHIGAN STATE UNIVERSITY
Asian and Mexican Foods
A Food Inspector’s Guide to Ethnic Foods in Michigan
Asian and Mexican Foods
Lillian G. Po, Ph.D Department of Food Science and Human Nutrition Michigan State University
Developed with funding from the Michigan Department of Agriculture
ACKNOWLEDGMENTS
This project would not have been made possible without the grant from the Michigan Department of Agriculture Food Industry/Regulator Food Safety Education Fund to Michigan State University.
I would also like to thank the following MDA officials from the Food and Dairy Division for their valuable insights at the start of the project: Katherine Fedder, Director; Gerald Wojtala, Deputy Director; Kevin Besey, Manager Food Section) and Rebecca Peterson, Supervisor, Food Service Program.
I also appreciated the input provided by the members of the Ethnic Advisory Board convened by the MDA at the start of the project, and for their review of the draft: Abbie Harding, Bridget Kohler, Cathy Martin, Vijaya Pandit, Rebecca Peterson, Charles Yet and Sean Dunleavy. Special thanks to Abbie for sharing photos on Mexican meat processing, to VJ for sharing the sushi presentation, and to Charles for his thorough review of the draft.
I also thank members of the MSU Advisory Committee (Drs. Leslie Bourquin, Joe Levine, Susan Smalley, Whitney Mauer and Barbara Fails) for their interest and support, particularly Joe, for his insights.
I am deeply grateful to the following for their valuable contributions:
Jonars Spielberg for his assistance in the research of some of the materials; food preparations and demonstrations;
Edgar Po for the production of the CDs, photos and layout and assistance during the pilot training;
Linda Young for attending to all the details of the preparations for the training;
Terri Rose, Chief of Food, Shelter, and Prevention; and Deborah McArthur, Supervisor, for providing the leadership for the pilot-test of the training module and resource guide with the Oakland County Health Department;
Trent Wakenight, Kay Sunthanont and Tan Chow for reviewing sections on Communicating with Japanese, Thai and Chinese cultures, respectively.
PREFACE
‘A Food Inspector’s Guide to Ethnic Foods in Michigan: Asian and Mexican Foods ‘ was designed to serve as a resource guide on popular ethnic foods. It also serves as the manual for the Training on Ethnic Foods in Michigan: Asian and Mexican Foods.
An accompanying CD contains the electronic version of the Resource Guide/Manual, the powerpoint presentations during the training, as well as some recipes for Mexican and Asian foods.
TABLE OF CONTENTS
Introduction 1
Communicating with Asians and Mexicans 3
Understanding Asian and Mexican Food Cultures 16
Food Safety Issues and Challenges with Ethnic Foods 29
Ingredients and Dishes 98
Processing of Mexican and Asian Foods 125
Glossary of Terms 132
References 151
INTRODUCTION
As ethnic and international foods become increasingly available and even mainstream in food establishments across the United States, food safety professionals are increasingly required to evaluate the safety of foods unfamiliar to them. Science-based inspection requirements and resources and training materials that focus on ingredients, preparation methods, storage, and potential hazards of these foods are not widely available (Simonne et al., 2004). A national online survey of food safety professionals found that food safety professionals throughout the United States encountered a variety of ethnic-food establishments and ethnic foods for which they lacked ethnic-food safety resources, especially at the local level. They identified the need for training and educational resources on food and ingredient characteristics, handling, preparation methods, storage and potential hazards associated with these ethnic foods (Mauer et al, 2006).
Personal communications with some local food safety professionals revealed that they encounter food handling and food preparation practices in ethnic food establishments that they do not quite understand, including the utilization and consumption of internal organs and other animal parts not ordinarily considered fit for consumption in the Western culture. They cited food handling practices that are considered unsafe under the Food Code. There is an expressed desire for food safety inspectors to learn more about cultural, social and/or religious practices that may impact or influence food handling and preparation practices. A better understanding of what are unfamiliar and sometimes perceived as “unsafe” ethnic practices will help improve communication between food safety inspectors and ethnic food establishments in the implementation of the Food Code. Further, this enhanced understanding will enable food safety inspectors to discuss and work with ethnic food establishments to effect any needed changes in food handling and preparation practices, to ensure sustained, safe ethnic foods.
Asian is the leading ethnic food in the menu category, followed by Mexican. However, Mexican food ranks no. 1 in increasing popularity. Total outbreaks associated with ethnic foods have been reported to have an increasing trend, from 3% to 11% from 1999 to 2000 in the U.S., with most frequent outbreaks representing Mexican (41%), Italian (39%) and Asian (20%) foods. The highest numbers of outbreaks were reported to have occurred in restaurants (43%), private homes (21%) and schools (7%), in the following top 5 states: Florida, California, New York, Maryland, and Michigan (Simonne et al., 2004). The recent nationwide Salmonella food outbreak traced to tomatoes involved an ethnic fast-food chain. Two of the more recent Michigan outbreaks associated with Norovirus involved Carrabba’s Italian Grill (Delta Township) which affected more than 400 persons (January 2006), and Bravo Cuccina Italiana (May 2006).
1 The development of the “A Food Inspector’s Guide to Ethnic Foods in Michigan” resource was funded by the Michigan Department of Agriculture (MDA) Food Industry/Regulators Food Safety Fund for 2007. It focused on Mexican and Asian foods, the top two categories most frequently associated with ethnic food outbreaks in the U.S. This resource guide is by no means a comprehensive listing, but it prioritized a) the ethnic foods most associated with ethnic food outbreaks; b) ethnic foods identified as of public health concern; and c) ethnic foods unfamiliar to food inspectors.
2 Communicating with Asians and Mexicans A different cultural background of the restaurant owner and/or food handler from that of the food inspector can magnify communication problems. What is being said by the food inspector may be understood quite differently from what was actually meant, even with an interpreter. Although each culture presents a different communication challenge, this Section provides some useful tips when interacting with other cultures in an official capacity.
Cultural Values of Caucasian, Asian and Hispanic/Latino Americans
Value Caucasian Asian Americans Hispanic/Latino Americans Americans World View Personal control, Fate, Spirituality, Fate, Spirituality, Materialism, Harmony with Harmony with Mastery over nature Nature Nature Time Orientation Future Past-Present Past-Present People Relations Individual Collateral (kinship) Collateral (kinship) Thinking Linear Circular Circular Eye Contact Direct Fleeting Indirect Conversational Arm’s length Farther than whites Closer than whites Distance Self-disclosure Self-disclose Modest, do not open do not open up to up to strangers strangers Family relationship Nuclear, Egalitarian Extended, Extended, patriarchal patriarchal Time Perception Punctual Flexible, Chinese & Flexible Japanese are punctual Verbal Interrupt frequently, Non- Non- Communication speak loudly, fast confrontational, confrontational, rate Self-deprecating Speak softly
Adapted from Ethnic Foodways in Minnesota: Handbook of Food and Wellness Across Cultures (2002)
A. Language
If the owner/food handler has limited knowledge of English, speak slowly in short sentences using simple words, and leaving a bit of space between the words. Avoid idioms, jargon and slang. Listen actively. Be careful about your use of humor. It is often difficult to understand jokes outside one’s culture. Unless the culture does not permit it, watch the eyes to see if you are being understood. Avoid asking questions that can be answered with a simple “yes” or “no”. Many people of other cultures wish to avoid embarrassing you or themselves by such an
4 answer. For example, if you ask whether you were understood, the answer will almost be yes or a positive nod of the head, even if the client did not understand. Having appropriate visual aids and handouts written in their language may be helpful.
B. Body language
Various movements that are a normal part of your interacting may be misinterpreted by other cultures. Body language can have a strong impact. Some actions are considered rude by Asians, such as using the forefinger to motion someone to approach. Try to withhold judgment about behaviors that appear unfamiliar to you. It can be easy to misinterpret non-verbal cues such as gestures, eye contact and greeting rituals. Smile! It is validating.
C. Tone of Voice
It is considered rude in Asian culture for a person in authority to speak in a loud voice when talking to another person, or speaking in a demanding voice. Food inspectors and regulators are viewed as people of authority.
D. Values Regarding Time
• Promptness is taken very loosely by Mexicans. If you have a scheduled appointment, do not be surprised if your Mexican associates arrive up to half an hour late. This is not considered rude, and should not be taken as such. Agendas are rarely stuck to. Anticipate discussing other issues or topics. The issue of time is also a concern with the Filipino culture, who, like Mexicans, have been influenced by the Spanish regard for time.
• On the other hand, punctuality is considered extremely important, and is considered almost a virtue in Chinese culture. Arrive a few minutes early if possible. Arriving late is considered an insult.
E. Language and Thought
Think about the communication styles of the organization or culture as a whole, and ensure that your communication skills are tailored to fit how the organization works.
Interrelationships Between Language and Thought
Activities Description Culture Linear Activities Plan, schedule, organize, Germans, Swiss pursue action chains, one at a time
5 Multiactives Lively, loquacious people Latin Americans, Indians who do many things at Italians, Arabs once, planning priorities according to the relative thrill or importance that each appointment brings Reactives Prioritize courtesy and Chinese, Japanese respect, listening quietly and calmly and reacting carefully to the other side’s proposals
Source: Yeakley and Fiebrich (2007)
Reactive people are introverted, distrust excessive words, and are adept at nonverbal communication through subtle body language which compensates for the absence of frequent interjections. They tolerate silences and regard them a very meaningful, almost refined part of communication. They do not take opinions of the other party lightly, nor do they dismiss them with a snappy or flippant retort.
Linear-active people find reactive ways hard to understand, since they do not fit into the linear question/reply, cause/effect system.
Multiactive people who are extroverted find linear-active people inscrutable because they give little or no feedback.
Mexicans
• Mexicans emphasize hierarchical relationships and respect authority. Rank is important, and those above you in rank must always be treated with respect. • Demonstrating trustworthiness, sincerity, and integrity are crucial to building relationships. • Never call a Mexican by his/her first name until invited to do so. • Men shake hands using a gentle grip, until they become more acquainted, at which point they hug or slap each other on the back. Mexican men are warm, friendly and may initiate physical contact, like touching the shoulders or holding the arm of another. While this is unlikely to occur during a regulatory role, be aware that withdrawing from these affectionate gestures can be perceived as an insult. If you are a female inspector, it is acceptable to initiate a handshake with a Mexican male. • Women greet each other by patting each other on the right forearm or shoulder. However, those who have lived in the U.S. for sometime are accustomed to shaking hands.
6 If you are a male inspector, let a woman initiate the handshake; if she does not, a polite smile and nod will suffice.
• Conversations tend to occur at a much closer distance. Moving away to establish distance is considered unfriendly, and they may step foreard and close the distance again. • Mexicans may not make much or direct eye contact as a sign of respect. This should not be misconstrued as a sign of dishonesty or as an affront. • The “O.K.” gesture with the thumb and index finger is considered vulgar • If you are a man, avoid standing with your hands in your pockets or on your hips • Questions about your personal background, family and life interests are not considered rude, so do not take offense and answer accordingly. Mexicans value openness and authenticity. • Mexicans take pride in recognition of their efforts, so certificates (ex. food handling training) of training completion are usually put up on the wall
It will also help to distinguish characteristics of different categories of Mexicans based on the length of time spent in the U.S. The traditional ones would include those who have just migrated to the U.S. and still retain their traditions and values. Those who have started to acculturate belong to two worlds – they have assimilated into the U.S. culture, yet have retained many of their traditional foods and cultural practices. The Mexican-Americans who were born and grew up here in the U.S., share more characteristics with Americans than with Mexicans – they prefer American foods and have adapted to the American culture.
Characteristics of Mexicans/Mexican-Americans
Characteristics Traditional Of Two Worlds Mexican-American Years in the U.S. Recent Immigrant; In the U.S. for 10- Born in the U.S. Migrant workers 20 years Language Speaks Spanish only Speaks Spanish at English dominant or strongly prefers home, English at Spanish work or school Cooking Food Cooks traditional Both traditional & Greater variety of dishes from scratch modified dishes foods, but still enjoys traditional foods & enjoys with family Shopping for Food Bodegas, Primarily at mainstream supermercado, American_style supermarket chains carnecerias, chain supermarkets panaderias that have a variety of Hispanic products & discount stores
7 Acculturation Strong ties to Still has ties to Has distant ties to country of origin country of origin country of origina Adapted from Pugesek (2007)
Asians who immigrated to the U.S. tend to adapt or adjust to the norms here in the U.S. The younger generation, especially those who were born here in the U.S., try to fit or blend in. The following guidelines apply more to the more traditional or elderly.
Chinese
• The Chinese society is very structured. They value harmony and balance, so never cause a commotion or raise your voice. Always be aware of your actions (your body posture, facial expression, etc.) and how the Chinese may perceive them.
• Greetings are formal, with the younger greeting the older first. Handshakes are the most common form of greeting, with eyes looking toward the ground.
• A Chinese person may not smile when being introduced, rooted in the Chinese attitude of keeping feelings inside rather displaying them openly It is nothing to be concerned if they do not smile when introduced
• Address the Chinese by their last name. If they want to move to a first-name basis, they will advise you which name to use.
• Appearance is particularly important to Chinese people who are fastidious about their own appearance and expect it from others This is especially expected from persons of authority such as the food inspector.
• Business cards are exchanged after the initial introduction. Hold the card in both hands when offering it. When accepting a business card, examine it before putting it away in a place of importance such as a wallet, purse or briefcase, not a pocket! Avoid writing on the card unless so directed.
• Non-verbal communication is very important in China. Facial expression, tone of voice and posture are used to determine how one feels. Do not frown when someone else is talking; this is assumed to mean that you disagree with the person talking. Also, avoid staring into other people’s eyes. This is considered disrespectful, and an invasion of one’s privacy. Avoid making expansive gestures and unusual expressions.
• A Chinese restaurant’s manager generally has control over the front-of-house personnel which includes wait-staff, busboys, cashiers and bartenders. However, the head Chef is in-charge of the kitchen and its workers.
8 While food inspectors will generally deal with the owner/manager for compliance issues in the facilities, it is necessary to ensure acceptance and buy-in from the head Chef to gain compliance. He is the unspoken in-charge.
• The Chinese do not use their hands when speaking, and may become annoyed with someone who does
• Use your whole hand rather than your index finger to point.
• Chinese, especially those who are older and in positions of authority, dislike being touched by strangers. Avoid any prolonged contact.
• Avoid using your feet to gesture or move articles around
• Do not speak too loudly or act impatient or hurried.
• Outright disagreement is considered rude. A better way of expressing dissent is through silence, which allows the other person to save face, or by changing the subject to avoid a confrontation. It is critical for them to avoid losing “face” or causing the loss of “face” at all times, because this translates to loss of “honor” or “respect.” Try not to embarrass them in front of others, especially employees.
• In Chinese culture, gender bias is non-existent in business.
Koreans
• Formality should always be observed, especially when meeting with someone for the first time.
• Some Koreans will bow first and then shake hands. It is okay for a Western female to offer to shake hands with a Korean man or woman, but it is usually not okay for a Western man to offer to shake hands with a Korean woman. If a Korean shakes hands, it is customary to hold their ribs with their other hand out of respect. When greeting (and saying bye to) an elder, they keep both legs straight and together, put both arms stiffly by the side, keep the back straight, and bend from the waist. The head is kept down instead of looking at the elder. While bowing, they say, “an nyung hah sae yo” (the greeting phrase). Bow is not too fast or slow.