Vol. XIV No. 3; March 2018 A DDP PUBLICATION Pages: 3322 om .c

March 7-11, 2018 t s a E e l d id ddppl.com M TravTalkMiddleEast.com

Blueground: The new hospitality disruptor ...... 06 Savour a slice of ‘Culinary Germany’ in UAE ...... 11 Wyndham bridges room gap in Ajman ...... 18 ME to lure German market @ ITB The most lucrative networking arena, 52nd ITB Berlin is set to take place from March 7-11. The Middle East secures its position by occupying 3200 square meter in the exhibition area. Altogether, the show’s management expects around 10,000 exhibitors and 160,000 visitors will attend the 26 halls on the exhibitions ground.

SHEHARA RIZLY

SCTDA’s efforts in showcasing As a growing company with Our focus is on enhancing Sharjah’s tourism experience at global ambitions, it’s vital Emaar customer service to ensure guest various exhibitions around the Hospitality Group has a presence delight. The German market is world have helped the emirate at international gatherings such particularly important during the strengthen its share of market as ITB Berlin. We have partici- festive season. The year 2017 exposure. Sharjah has participated pated at this mart for many years has been very encouraging for us in ITB Berlin for 20 years now and and regard it as a go-to hospital- as our dhow cruise outperformed the emirate continues to attract ity exhibition. We will showcase in the market. We also got the large numbers of German tourists. our progress in the regional and growth trends in our desert safari, With more than 180 countries and global expansion of our brands yachts charters and other tours 109,000 trade visitors, ITB Berlin is in addition to the current superior HE Khalid Jasim Al Midfa Olivier Harnisch Ishrat Ali Khan as compared to previous years. Chairman the ideal opportunity to meet industry Chief Executive Officer guest experiences that we offer Group Managing Director, Al Al Wasl provides parallel experi- SCTDA Emaar Hospitality Group Wasl Yachts, Al Wasl Dhow, Asia professionals in the field. In addition both leisure and business travel- Pacific Tourism & Oasis Palm Safari, ences to all reputable guests by to enhancing our tourism portfolio, we will target the European lers. Catering to travellers from everywhere, Europe and spe- Arabian Travel Award winner providing the promised infrastruc- markets and promote Sharjah as a year-round destination. cifically Germany is a key country for the group. ture, delicious food, customer service and experiences.

Germany is the main ITB provides us a global Our focus will be on the culi- source market for Meeting Point platform to showcase our desti- nary experience and the different Emirates. ITB Berlin is important nation and wide range of prod- flavours visitors can taste when to meet our top clients, new ucts and services along with an visiting Germany. Our GNTO clients and partners as well opportunity to meet our trade Dubai-based office will be attend- as launch new projects. Last partners. Arabian Adventures has ing ITB to connect with German November, we had launched exhibited at ITB from our start of partners like hotels, regional tour- our first all-seasons daily flights business over 25 years ago and ism boards or any other travel- operated by Condor to the UAE in will continue to do so. UAE, as a related service providers to woo a joint venture with FTI Group. So unique destination is constantly them to take part in our GCC-wide far, the programme has proven evolving with new products and marketing activities like road- Khaled Jouni Samir Mehta Sigrid de Mazieres very successful where the German CEO experiences. The German-speak- General Manager shows, press events and cross- Director–Gulf countries Arabian Adventures market along Germany was the Meeting Point International ing markets including Austria media marketing campaigns. Our German National Tourist Office single largest contributor in the region with 41,671 passengers and Switzerland are a key focus for Dubai, UAE and Arabian focus is to mainly promote Germany as a tourism destination, to DWC according to a recently published data. It’s gratifying to Adventures. Our management team will showcase our products besides working closely with the respective stakeholders in know that our initiative contributed to boost Dubai tourism. and services at this key event. the MICE segment.

INTERVIEW MARCH 2018 TRAVTALK 3 ITB Berlin Emphasis on revolutionary ways of travel This year, ITB Berlin will witness Middle East occupying 3200 square meter in total space, with Abu Dhabi and Ras Al Khaimah tourism authorities having expanded their booths. David Ruetz, Head of ITB Berlin, tells about the vast line-up at the five-day long leading travel trade exhibition.

SHEHARA RIZLY Night will represent an op- which altogether now oc- portunity for visitors to culti- cupy 3,200 sqm in total. We Together with a network of exclusive ex- Can you give vate contacts in this industry have registered a very strong Qus a brief about segment, thereby enabling growth from Abu Dhabi hibitors, Loop, a unique trade show for luxury what’s new at ITB providers to discuss topics and Ras Al Khaimah who products, will be the place for buyers of luxury Berlin 2018? at length with leading buyers have expanded their booth The Baltic Sea coast from the luxury travel mar- spaces this year and are products. The first ITB Luxury Late Night will is the first federal state to ket. The eTravel Startup Day certain to delight the visitors represent an opportunity for visitors to cultivate occupy the role as partner will also be held for the first with their stands. region of ITB Berlin. For the time, providing newly formed contacts in this industry segment. first time in the history of ITB, companies with a platform, Who are the David Ruetz the opening ceremony on the as well as the Special Hos- Qnew participants Head of ITB Berlin eve of the show will leave a pitality Tech Forum as a new this year? zero carbon footprint, thereby feature at the eTravel Lab. After a period of ab- setting an important example sence, Belize, Guayana, for the future. Luxury travel How important is Turcs and Caicosin Islands less cabs and hyperloops, ticularly in major cities. As a sional in the travel industry. is an important focus area Qthe Middle East as well French Guayana will set to completely change result, the industry needs to More than 169,000 visitors this year. The general atti- for this year’s event? be back this year. C-Trip, one the face of transport. In ad- find solutions for the future are expected to attend the tude towards this market is How many have con- of the biggest online travel dition, we will take a close and minimise the effects on event, including the best changing. These challenges, firmed their participa- agencies in China, will also look at digitalisation, Arti- the environment. 1,000 buyers, some 109,000 as well as the opportunities, tion from this region? be exhibiting for the first time. ficial Intelligence and their trade visitors and 10,000 concern the industry and will The ME countries play potential impact on travel Do share the exhibitors from all over the be key topics at ITB Berlin. a very important role as a What are the key in the future. Another topic Qdates, venue and world. The exhibition is also Together with a network of fast-growing tourism desti- Qareas of focus which the convention will timings for B2B for open to the public from exclusive exhibitors, Loop, a nation. Exhibitors from UAE, this year? focus on is overtourism. In this year. March 10-11. Don’t miss unique trade show for luxury Oman, Qatar, Bahrain, Jor- ITB Berlin 2018 will lay recent times, rapid growth ITB Berlin, set to be out ITB China in Shanghai products, will be the place for dan and Lebanon will be special emphasis on revo- in tourism has begun to held from March 7-11, in May, if you want to reach buyers of luxury products. showcasing many products lutionary ways of travelling stretch accommodation should be marked in the hundreds of ITB-qualified The first ITB Luxury Late and services on their stands in the future such as driver- and hospitality limits, par- calendar of every profes- Chinese buyers. GUESTCOLUMN Inflight Wi-Fi is trending in ME The airline industry is on the cusp of a connectivity revolution. Currently, EDITORIAL only a quarter of planes offer onboard Wi-Fi, often of variable quality with patchy coverage, slow speeds and low data limits. Embracing Technology ntil now, the aircraft cabin Middle Eastern carriers could rant for dinner or arranging a say they would stop using echnology has changed the way Uhas not kept pace with earn an extra $3.21 per pas- taxi to meet you at the gate, their preferred airline within change on the ground, where senger through new broad- e-commerce and destination the next year if it did not of- Tin which business is carried out seamless high-speed connec- band-enabled revenue oppor- shopping platforms will make fer high quality connectivity. in every scope of work. As all roads tivity is now an expectation. tunities, amounting to a $1.3 air travel more convenient and Passengers want access to lead to Berlin to gather at the largest Although some relish the time billion increase in revenues for more dynamic. This will come the same high-speed internet networking event, the new technological to disconnect from the outside airlines in the region by 2035. at no small gain to airlines, they are used to at home, and world, there’s growing demand which stand to make $289 mil- airlines that recognise this methodology used in the fields of travel, for Wi-Fi in the sky – our re- The availability of quality lion in the Middle East through demand with investment in tourism and hospitality is shared by cent study of 9,000 airline pas- inflight Wi-Fi will transform how e-commerce opportunities. quality services will be more various seminars held to educate the sengers, in partnership with time is spent and experienced New possibilities for premium likely to retain customer loy- industry partners. The world will unite at GfK, found that 60 per cent of during flight. Passengers’ time content, such as live sports alty now and in the future. ITB Berlin to find solutions and address passengers now see inflight in the air will be more valuable coverage and on-demand Wi-Fi as a necessity rather to airlines than ever before, video streaming, will gener- As an industry we have concerns faced by the industry. than a luxury. reached a key moment where A key component of the event will be Internet access charges will become the main technology has caught up the new areas in focus by trade experts Luckily, change is afoot. source of broadband-enabled revenue in ME, with customer demand. It’s With the advent of high now possible to give passen- like overtourism and lack of rooms. Earlier speed inflight Wi-Fi services worth $724 million by 2035, and there will be a gers a ‘living room quality’ Wi- this year, a recent report urged tourists to such as GX Aviation, we ex- new range of inflight advertising opportunities Fi experience on the plane. avoid certain popular destinations due to pect high quality inflight con- which will generate an extra $261 million By doing so, airlines will constraints in accommodating them. The nectivity to be ubiquitous on make tangible revenue gains, airlines across the world by future-proof their offering and world is indeed a big place for everyone to 2035. This will revolutionise and there are four main ways ate airlines $52 million, and transform passenger expe- explore; it is time for a change so that new how passengers experience in which this is expected to give customers the ability to rience for the better. It’s an places of interest are found for people to flying, in turn opening up convert into added revenue. access the same content in opportunity not to be missed. experience and enjoy. Experts at various a wealth of previously un- Internet access charges will the sky that they love watching tapped revenue opportunities become the main source of on the ground. (The views expressed tourism forums have shared that venturing for airlines. According to Sky broadband-enabled revenue are solely of the author. into new destinations is a positive way High Economics, a recent in the Middle East, worth $724 Exploring what this The publication may or may forward while encouraging people to go report produced in associa- million by 2035, and there will means on a global level puts not subscribe to the same.) that extra mile in achieving it. Dubai’s vision tion with the London School be a new range of inflight ad- into perspective the scale of of Economics, this emerging vertising opportunities - includ- the opportunity. Overall, the of tourism is one which is way forward as it market will be worth $5.2 bil- ing adverts on free broadband inflight connectivity market is has already looked at tourism opportunities lion in the Middle East region packages and sponsorship predicted to be worth $130 in another planet altogether in Mars. In alone by 2035. deals - which will generate an billion by 2035, with con- various tourism forums, it has been shared extra $261 million. nected ancillary revenue for Today, airlines earn an airlines accounting for $30 that venturing to new destinations is a average $17 per passenger Upgraded shopping and billion of that. That’s more positive way forward, thereby encouraging from ‘traditional’ ancillaries premium content services than IATA projected for the people to go that extra mile in achieving it. such as duty free purchases will improve inflight experi- profitability of the entire global and inflight refreshments. As ence while growing airlines’ airline industry in 2017. Hyperloops is set to be a game more airlines adopt onboard broadband-enabled revenues. changer in terms of revolutionising the connectivity solutions, there is Whether it’s ordering duty free Growing demand for in- transportation sector in the next generation. a huge opportunity for revenue shopping which is delivered flight Wi-Fi globally makes the growth through commercial- straight to your hotel, book- opportunity harder to ignore David Coiley Getting from point A to B should then be a Vice President, Channel and Partner matter of seconds or minutes as opposed ising passenger experience. ing a recommended restau- - 44 per cent of passengers Relationships, Inmarsat Aviation to the many hours spent in getting to the final destination. Dubai and a few other destinations have already started working JA endorses sustainability on driverless vehicles and flying car concepts for the future. Currently, at an On the occasion of UAE Environment Day, Goumbook, a social enterprise initial stage of development, the concept announced its partnership with JA will be much looked forward to and one Jebel Ali Golf Resort in Dubai, to plant Ghaf trees in the latter’s premises that would save time. In this context, the throughout 2018. The ‘Give a Ghaf introduction of artificial intelligence is Urban Forest’ project is a unique initiative born from the passion and another component that will ensure a more commitment of Goumbook to make sustained path and change the human the UAE more sustainable while adding an educational dimension to experience in every aspect of life. the planting experience.

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TT BUREAU will place them on an even higher level as there is noth- ousing the largest ice ing similar in the emirate. Hrink in Sharjah in a convenient location for all The term ‘village’ is holiday makers in UAE, Al used to ensure that Shar- Shaab Village caters to the jah’s cultural identity is many needs of the modern maintained and preserved. day traveller. Most travellers Housing the first and larg- prefer a one-stop shopping est ice rink in the emirate experience to save time on of Sharjah with over 240 their busy itineraries. With its AbdullaAbd ll Al Dah D h stands, 52 products on food, visionary leader Abdulla Al CEO textile, cosmetics, accesso- Al Shaab Village Dah, Chief Executive Officer, ries, etc, Al Shaab Village Al Shaab Village, the destina- Al Shaab’s presence has an edge over all the tion has been able to place it- at international exhibitions malls in the emirate as it who wish to spend time with ensure that they return self at the centre on the map along with the Sharjah Com- has both indoor and outdoor friends. For the younger for more on their next of Sharjah tourism sector. merce and Tourism Devel- amusement parks. Once the kids, Fun House provides visit. Our participation at opment Authority enables outdoor park is turned to an special care service while roadshows with Sharjah Currently, their discount them to build and strengthen air-conditioned indoor park the parents shop at the tourism and interna- booklet especially made for partnerships with many with rides, the attraction is venue. Al Shaab Village has tional exhibitions like travel agents, tour operators, feeder markets that prefer sure to receive a lot more been established as a fam- ITB Berlin, WTM Lon- hoteliers and other partners to visit Sharjah. Residents visitors. The seven-screen ily destination with products don and ATM Dubai brings in a lot more value for from Sharjah, GCC and multiplex cinemas operated from different countries with provides us more net- visitors. The state-of-the-art other emirates are regular by Oscar Cinema entertains additional products from In- working opportunities exhibition centre has many visitors that keep soaring visitors with a mix of Arabic, dia, China, among others. to ensure the growth offerings for the entire fam- the numbers. Over the past English and Hindi movies. of visitor numbers. ily. During the time of national few years, Al Shaab has wit- Billiards, snooker, play sta- Al Dah says, “We want Most travel agents and tour I have a very good and holidays, special campaigns nessed over 250,000 visitors tion and computer games the tourists and residents operators who have brought supportive team that are run that offer valuable priz- and its new refurbishment provide entertainment for all of Sharjah to be amazed by in their clients have left with partakes in strengthening es and surprises to visitors. plan set to take place soon the tech-savvy youngsters the offerings in store and a very positive attitude. the facility.” 6 TRAVTALK MARCH 2018 SPECIALFEATURE Blueground: The new hospitality disruptor Dubai-based start up, Blueground is an international corporate hospitality industry disruptor with over 150 fully-furnished rental apartments in various popular areas in Dubai. Amine Housni, Co-founder and Head, Blueground, UAE, tells about its recent expansion in New York and future plans.

SHEHARA RIZLY What was the Q concept behind Please shed light starting something of Qon this new ven- this nature? ture for travellers. We lease brand new or Blueground is an inter- fully renovated properties nationally-awarded tech- from their owners, upgrade backed hospitality company and convert them into with presence in Dubai, best-in-class rentals, es- Istanbul, New York and pecially designed to meet Athens. We offer furnished the needs of modern busi- AmineAi HHousni i and equipped apartments ness travellers. With the Co-founder and Head to business travellers, for help of our in-house devel- Blueground, UAE durations of one month or oped technology, we have longer. Our specialisation is managed to automate all For agents, either in corporate travel, covering aspects of our business, from relocation, the needs of both individual significantly simplify- travellers and companies ing the booking process travel or recruiting that look for accommoda- among others. We have agencies, we can be tion for their executives. also launched a mobile Currently, we operate more app for guests to enhance their trusted partner, than 180 high-quality apart- their experience so that ensuring to meet ments in some of the most they can find important popular areas of Dubai information about their travellers’ needs including City Walk, the property like access to Wi- Marina, JBR, DIFC, Down- Fi, extra services, locating town, etc. Globally, we important points of interest model helps us to hold a have reached 700 in the neighbourhood and cost and a convenience rental apartments. many more. This business differentiation compared

to hotels and other ser- viced apartments of com- parable quality.

Blueground was born out of one of the co-founders experience as a manage- ment consultant. He stayed in various hotels in Europe, Africa and Asia for stretches of 1 to 12 months at a time for more than five years. Af- ter extensive research, we found out that the business What are the support, high-tech amenities traveller and expat accom- Q reasons to target and modern apartments. Our modation market globally is business travellers? prices are 30-50 per cent huge, estimated at $135 bil- Business travellers lower as compared to hotels lion. We spotted a gap in the are a notoriously demand- and other serviced apart- accommodation market and ing group to serve. Modern ments of similar standards. decided to fill it in the best business travellers need an possible way. accommodation solution Is there any ben- that is reliable, flexible and Q efit to agents as Who is the target with very high service levels. well? Qaudience? Where Also, they look for efficiency For the agents, either are they from? in processes, including an from relocation, travel or We target two main easy-to-follow online booking recruiting agencies, we can groups—corporate clients process, instant customer be their trusted partner, who handle accommodation support etc. At Blueground, ensuring to meet their for their personnel and indi- we are in the position to travellers’ needs in the vidual business travellers as serve them as anybody else. best possible way. When well as freelancers, athletes Specifically, unlike hotels we an agent comes to us, they and artists who need accom- offer larger spaces, full pri- know they have nothing modation for themselves, for vacy, fully equipped kitchen, to worry about. We work mid to long-term duration. and a homely environment, with many agents from the To date, we have welcomed while compared to traditional region and abroad, while more than 3000 guests from serviced apartments opera- receiving more and more all over the world. tors, we offer ongoing guest requests everyday.

8 TRAVTALK MARCH 2018 GUESTCOLUMN Are ‘smart’ hotels future of the industry? Every hotel operator, who wants to remain competitive and relevant in this day and age of technological revolution, regardless of the size or type of property, will have to embrace devices powered by Internet of Things and related wireless innovations by next year to enhance guest experiences.

he problem with tech- Technology and AI and Hotels Location Awareness of the future. The moment the guest room, and then alert Tnology as a term in Millennials From booking engines & BLE Beacons guest enters the room, sen- staff so that they can take ac- hospitality lies in its ubiq- We all know reliable Wi- to chatbots and voice com- Location-based services sors turn the lights and the air tion like calling the guest to uitousness so much so that Fi and IPTV are now as vital mand software for room al- opens a world of delightful conditioning on. Once in the find out whether he/ she has it becomes difficult to sin- to guests as much as hot locations – this may seem experiences. By deploying room, the hotel’s IoT-enabled finished. The hospitality in- gle out the most important water and clean sheets. But like a scene right out of a Bluetooth-enabled IoT Bea- and location-aware infrastruc- dustry surely has an exciting developments for the next with millennials, the spend- sci-fi movie, but is in fact con sensors along with the ture will work in other ways. future, given the continuous five years. Hoteliers have ing power increases with a reality today. Customers latest location-aware mobil- Property owners can deploy evolution of technology. been cautious of technol- every passing year, which facing AI robotic conci- ity throughout the property, navigation features within the ogy taking away the human means more travel and hotel erges and luggage han- guests can be automatically hotel’s mobile app to guide (The views expressed effect from the guest ser- stays. The entire experience dlers (already operational recognised as soon as they guests to food and beverage are solely of the author. vice and experience. Rapid right from booking to check- in some Aloft hotels) are step into the hotel premise. and all amenities in the prop- The publication may or may advances and disruptive out is expected to be seam- getting a lot of media at- As they proceed through the erty as an option, again using not subscribe to the same.) technology is a constant less with as little direct hu- tention. In Japan, cyborgs lobby, they can receive an BLE beacons. challenge at an age where man interaction as possible. programmed to make eye automated update, via the ho- Artificial Intelligence (AI), Hotel operators will have to contact and respond with tel’s mobile app on the status Asset Tags wearable technology and take this into consideration multilingual ability check of their room. Keyless entry Luggage cart delay is Virtual Reality (VR) will in the design stages of their you into hotels. via smartphone is the future. A often the case of guest frus- soon become the norm. The hotels. A fully automated mo- “key” with an encrypted code tration. Cost-effective asset smart ‘hotel of the future’ bile payment system, via an The question here is is sent via a push notification tracking technologies via as- will have access to these online payment gateway us- that should technology to- by the hotel to the guest’s set tags added to a location- technologies which can ing smartphones along with tally replace personal inter- phone, along with a message based solution can enable accelerate service, person- robust cyber security and actions or should the two about the room number. The hotel staff or even guests to alise guest experience and tokenised payment methods coexist? Digital assistants hotel room door unlocks when locate carts for quick retrieval build resource allocations ensuring complete security like Alexa and Siri lack hu- the smartphone with the code on the hotel’s mobile app. An- to support guest requests, of guest credit card data, is man warmth, charm and is held near it. other use case could be that enable preventative main- becoming essential for an personal connection, and the asset tag is used to track Graeme Kane tenance and improve excellent guest experience yet perhaps this is what mil- Advanced in-room con- how long an asset remains Hospitality Business Development employee productivity. at the booking stage. lennials want today. trols are another technology stationary, for example in a Manager—Middle East, Mediterranean & Africa, Aruba Proactive approach to capture markets The German leisure market has been proven to be the most lucrative in the tourism sector. As pioneers of tourism, tourists from the German market have evolved over the years but their basic requirements when on holiday remain intact. Industry experts share their opinions with .

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Figures show that the average length of stay of leisure visitors from ITB Berlin gives us the ideal opportunity to further enhance our the German market in Dubai is above 10 days. This offers considerable relationship with key partners and establish ourselves in new markets. potential and fits well with other corporate and short stay business that For many years, the German market has proved consistent for our hotel. we enjoy at the Ghaya Grand Hotel Dubai. DMCs have reported strong However, due to the ever-increasing number of properties available in the growth in meetings and events from Germany, as well as leisure travel. marketplace, it’s vital that we maintain our presence. The hotel’s location The staging of ITB Berlin will enable us to get across the message is one of its key strengths, as it’s centrally situated and very close to Mall of the Emirates. Although we’re not exhibiting, we look forward to learning that our hotel enjoys an excellent location in new Dubai, close to Shahzad Butt, General Olwin Desouza about the latest news from the international tourism industry, as well as Manager, Coral Dubai Al shopping malls, golf courses, beaches and other landmarks. At this General Manager Barsha Hotel year’s event, we will portray that for long-stay guests, this will offer a Ghaya Grand Hotel meeting our fellow professionals and promoting our five-star luxury property. cost-effective alternative to full-service hotel rooms, without forsaking all We’re confident that our presence at the event will boost the productivity of our future endeavours. amenities of a five-star property. ITB is a chance to understand business trends and give us an insight of 2018-19 expectations. We will continue to renew contracts with our existing suppliers and enter new partnerships.

Being involved in an exhibition like this helps us build new Discussing new business opportunities and meeting potential opportunities, gain more guests and open up new markets. The German business partners during the upcoming exhibition will be our top priority. market with our property is quite nominal because Rose Park Hotel is a Germany is one of the top feeder markets for not only UAE but for us new property in the market and this exhibition will be an edge to maximise too. Having such a unique wellness concept is allowing us to target both this market share. Meeting new groups of people, involving business- the key German tour operators and niche wellness travel agents. This is to-business, exchanging knowledge and opportunities will be out main our first ITB Berlin after the official opening of The Retreat Palm Dubai approach to the event as our presence is more important than the result. Thameem Razick MGallery by Sofitel. Our goal is to create awareness about our holistic Expectations will remain high but we understand the ground reality that Director of Sales & wellbeing concept and expand wider into key international markets. Samir Arora Marketing General Manager, The Rose Park Hotel is brand new in the market and will take some time to Rose Hotels & Hotel Retreat Palm Dubai Apartments MGallery by Sofitel get the desired results. SPECIALFEATURE MARCH 2018 TRAVTALK 9 DTCM’s drive to attract millennials Premiering its first initiative to attract millennials to Dubai, the tourism arm of the emirate featured a popular song by a young Korean band for the first time at the largest choreographed fountain in the world in Emaar’s Downtown Dubai known as the Dubai Fountain.

TT BUREAU away. Different combinations of water forms created by illennials, over the past 6,000 WET superlights and 25 Mfew years, have become colour projectors perform to the most important tourist selected musical pieces–cho- segment especially to the sen from a range of classical emirate of Dubai and to some to contemporary Arabic and of the European countries. world music. Entertainment tourism is one initiative which aims to at- The popular song ‘Power’ tract millennials in this part of by Korean supergroup Exo re- the world. With more millen- cently introduced to the audi- IssamIKi Kazim nial travellers seeking destina- CEO, Dubai Corporation for Tourism ence as part of a dancing per- tions that would provide them and Commerce Marketing formance aimed at attracting memorable experiences, many the growing millennial tourism ing, said, “We are dedicated to in rotation, as the first K-Pop Ahmad Al Falasi, Executive places are planning itineraries ing uniquely expressive in its market. The band members bringing world-class entertain- song to ever be included as Director–Group Operations, to accommodate this segment interpretation. With its vibrant of Exo were present at The ment to visitors of Dubai. We part of The Dubai Fountain’s Emaar Properties, said, “The of tourism. musical and visual experience Dubai Fountain to witness are pleased to be able to pro- world-renowned repertoire. Dubai Fountain in Downtown set on the 23.81-acre Burj the inaugural performance of vide our Korean visitors with a Describing their feelings on Dubai offers visitors a truly up- The Dubai Fountain is Lake within Downtown ‘Power’. The entire area was unique rendition of one of their seeing the show for the first lifting experience. The fountain widely recognised as one of Dubai, The Dubai Fountain cordoned off as thousands country’s most popular songs.” time, Exo, commented, “This presents a diversity of musical the most impressive musical can reach a height of 140 of millennial tourists from the ties in with the very essence choices that reflect the cos- fountains of the world, artisti- metres and is equipped GCC flew over to witness the K-Pop boyband Exo of The Dubai Fountain itself, mopolitan outlook of our city. cally interwoven with music, with powerful nozzles capa- evening alongside the Dubai made its debut in 2012 and a place where visitors from The addition of ‘Power’ adds lasers and light. The ‘must-see’ ble of shooting water higher Shopping Festival. the song ‘Power’ is Exo’s new- all around the world gather to the repertoire of The Dubai attraction has a rich, dynamic than a 45-storey building. The est hit; it was released in Sep- to enjoy the truly spectacular Fountain’s musical selection collection of performances beam of light shining upward Issam Kazim, CEO, tember 2017, and has topped fountain show.” Comment- with the vibrant beats of the encompassing many musi- from the fountain can be seen Dubai Corporation for Tour- the charts in various K-Pop ing on the newest addition to song set to appeal to a large cal traditions, each one be- from more than 30 kilometres ism and Commerce Market- markets. ‘Power’ will now stay The Dubai Fountain’s playlist, cross-section of people.” Tune Protect enhances insurance products Regional online technology facilitator of travel insurance, Tune Protect partnered with Buruj Cooperative Insurance to unveil a new suite of international travel assurance products with benefits catering to the evolving needs of travellers to and from the Kingdom of Saudi Arabia.

TT BUREAU their destinations for holi- The partnership with Buruj combines be done before the day or business. their local knowledge and our technology travel, as well as dur- une Protect, the re- that will enable travellers from or to ing the travel, in case Tgional online technol- “Saudi Arabia is the they need to cut short ogy facilitator of travel in- 13th largest country in the Saudi Arabia avail the various innovative the travel due to insur- surance has an exclusive world and the largest coun- and smart travel protection products able reasons approved partnership with Riyadh- try in the Middle East. With by Buruj Cooperative based Buruj Cooperative a GDP per capita estimated Insurance. Insurance. The new suite at $54,100 (in 2016), the the Kingdom,” said Samer availed for travel both s Outbound & Inbound of international travel as- partnership with Buruj com- Kunj, General Manager, worldwide or world- International Travel surance products are de- bines their local knowledge Buruj Cooperative Insur- wide excluding USA Insurance - Travel signed to suit the needs of and our technology that will ArijitA ijit MMunshi hi ance Company. and Canada. Safe: Beneficial spe- General Manager, Tune Protect EMEIA, the astute travellers from enable travellers from or to Arabian Travel Award winner s Outbound Interna- cifically for business or or to Saudi Arabia, wheth- Saudi Arabia avail the vari- This technology colla- tional Travel Insur- corporate travel, these er they are flying to or from ous innovative and smart Kingdom so that they can boration has resulted in ance for Travel Can- offering covers travel ttravelrave protection products,” enjoy their travel with com- Buruj offerings for the cellation: Travellers and baggage delays, sasaysys Arijit Munshi, General plete peace of mind.” travellers from or to Saudi will be happy to know as well as loss or dam- MaManager,na Tune Protect. to avail various travel that they can insure age of baggage by “The partnership with protection needs: their holiday pack- the airline. Munshi adds, Tune Protect, for travel- s Outbound and In- ages, allowing them s Inbound International “K“Keeping Buruj’s cus- lers from or visiting Saudi bound International to recover the cost of Travel Visit Insurance: ttomers’ priorities and Arabia can be assured that Travel Insurance, the air fare, accom- Those visiting friends, preferences in mind, they have access to new with options for pro- modation, tour pack- relatives and business our travel insurance and innovative travel pro- tection before, during ages, cruise, and other associates in the King- products in partner- tection products, whether and after international travel-related bookings dom from anywhere in ships with Buruj is to they are travelling for busi- travel. These plans if unable to travel due the world can subscribe protectprote both outbound and ness or on holiday or visit- are also Schengen- to insurable reasons. to the protection for 30, inboundinbou travellers to the ing family or friends within compliant and can be The cancellation can 60 or 90 days. Advertorial 10 TRAVTALK MARCH 2018 AVIATION Jet Airways celebrates a decade in the Gulf India’s premier private carrier, Jet Airways celebrates a milestone of having flown over 25 million guests over the past decade between the Gulf region and India. Connecting with some of the most important cities and states in India, Jet Airways aspires to further enhance their operations in the Gulf region.

having completed a decade TT BUREAU of successful operations in We are delighted at having completed a decade of successful he first Jet Airways flight the Gulf which have played operations in the Gulf which have played a significant role not T9W 592 landed in Bah- a significant role not only in rain in 2008, marking an growing our business but only in growing our business but also in the realisation of the airline’ss important milestone for the also in the realisation of the airline, as it was the first airline’s vision of connecting vision of connecting India with the world. Today, we are the preferredd privately-owned Indian car- India with the world. Today, carrier on the Indo-Gulf sector and remain committed towards rier to provide direct air con- we are the preferred carrier maintaining that position. nectivity between the Gulf on the Indo-Gulf sector and region and India. Over time, remain committed towards Shakir Kantawala the airline expanded ser- maintaining that position. Vice President–Gulf, Middle East & Africa, Jet Airways vices to include Abu Dhabi, We take this opportunity

ttrade community, for their is the most preferred car- Jet Airways’ Cargo. uunstinted support that has rier on the Indo-Gulf sector. sstood us in good stead.” Additionally, with growing India’s No. 1 airline has economic ties between India also executed numerous Kantawala also added, and countries in the Gulf, guest benefit programmes ““We would like to reiterate Jet Airways is expanding under its ‘Think India, Think oour commitment to provid- its cargo operations on this Jet Airways’ campaign to iing guests from the Gulf sector, in tandem. ensure the guests can avail rregion an exceptional flying the best flying experience at eexperience, characterised The airline offers over an unmatched value propo- bby convenience, seamless 1700 tons of weekly cargo sition. The airline has intro- cconnections to India and capacity on the India – Gulf duced several avant-garde tthe world, and Jet Airways’ – India route, using a mix of solutions such as ‘Priority ttrademark spirit of Indian B-737 and Airbus A330 ser- Advantange’, #JetAdvance, hhospitality. Our operations vices. Commodity mix from Fare Lock and Fare Choices iin the Gulf provide a unique India to Gulf includes perish- aimed at expanding conven- ggateway for connecting to ables like fruits, vegetables, ience for its guests. Offering nnot just 444 destinations in meat, and consignments like its wide-body services on India but also on- courier, garments, fabrics, select flights, the airline’s wards to Bangkok, pharmaceuticals. Valuable guests over the years have Colombo, Dhaka, comprising of jewelry, as also enjoyed its hallmark in-flight Hong Kong, Kath- leather and leather products services, delectable menu Dammam, Doha, Dubai, mandu, and Sin- are uplifted as cargo capac- options, carefully curated Jeddah, Kuwait, Muscat, ggapore in the East ity on the India – Gulf routes. wine and liquor selection, Riyadh and Sharjah to its aand the Far East. Out of the Gulf destinations, endless hours of award Gulf network. In the course IIn addition, our cargo items on shipment to winning in-flight entertain- of completing a decade of ccodeshares and in- India comprise of Courier ment and the warmth of our successful operations, Jet teterline partnerships consignments, unaccompa- Indian welcome. Airways has flown nearly wwith leading airlines nied baggage, and miscel- 200,000 flights, carrying hhelp us connect our laneous items. The percent- over 25 million guests be- gguestsu to several age growth in the dense Flying High tween India and the Gulf re- otother destinations in India – Gulf market has Jet Airways provides gion. Today, the airline oper- AfAfrica, Europe and been rather impressive over a unique gateway for ates 600+ weekly flights on NoNorth America.” the last ten years, where connecting the Gulf region to 33 unique routes between uplift/tonnage ex-India has 44 destinations in India and India and the Gulf. With the Gulf notched up to 462 per cent also onwards to Bangkok, acaccountingc for over and Gulf to India has been Colombo, Dhaka, Shakir Kantawala, to eexpressxpreess oourur sincere gguidanceu idance nenearlya 50 percent of 365 per cent. This massive Hong Kong, Kathmandu, Vice President–Gulf, Middle gratitude to all the regional and encouragement. We the originating air traffic to/ growth can be attributed to and Singapore East & Africa, Jet Airways, Gulf Governments as well also thank all our patrons - from India*, the region rep- the airline’s reliable services, said, “We are delighted at their national Civil Avia- the vast multitude of expa- resents a huge market in coupled with customer tion authorities for constant triate Indians who travel us terms of passengers. Along service excellence and while visiting families and with its strategic partner– innovative marketing by friends, as well as the travel Etihad Airways, Jet Airways Advertorial NTO MARCH 2018 TRAVTALK 11 Savour a slice of ‘Culinary Germany’ in UAE Since January 2017, the German National Tourist Office (GNTO) is represented through the German Emirati Joint Council for Industry and Commerce (AHK) in Business Bay. Sigrid de Mazieres, Director– Gulf countries, GNTO tells about the great synergies they are leveraging on in the Emirates.

SHEHARA RIZLY and entertainment in Ber- months. Looking at the fu- Southern Germany and so diverse. Around 29 per lin, Frankfurt, Hamburg or ture, the GNTO forecasts 3.6 particularly Munich has tra- cent is business travel and What are the lat- Cologne, romantic river val- million overnight stays until ditionally been the hotspot visitors often tend to extend Qest plans for UAE leys, medieval castles and 2030 from the GCC region. for most GCC travellers. Our their trips by a few days. Med- in terms of marketing unspoiled nature. Throughout aim as the National German ical tourism is also a key driv- strategy? the country, visitors can enjoy What is the aver- Tourist Office is to highlight er as Germany is well-known We are thrilled to kick off amazing shopping facilities, Qage spend by the the great variety Germany for its high-quality health sys- our central annual campaign excellent infrastructure and tourists from UAE to has to offer all year round, tem and medical care. ‘Culinary Germany’ to pro- many gastronomic delights. Germany? be it the breathtaking natu- mote ‘Destination Germany’ As the birth place of Martin The GCC is one of ral landscapes of the diver- Will you be en- in 2018 with special focus on Luther, Albert Einstein and the top 20 source markets sity of the North Sea Coast Qcouraging MICE Germany’s food landscape. Karl Marx, Germany is also SigridSi id dde Mazieres M i for Germany. GCC travel- with its quaint North Frisian tourism? If so, what We look forward to tak- a replete with a lot of history. Director–Gulf countries lers tend to stay 11 nights islands, the stunning Thur- are the incentives GNTO ing travellers on a culinary on average and with 4,683 ingian countryside with its for agents? journey filled with wonderful How important is In 2016, we had euro per person and trip, famous Wartburg castle or In general, we have a travel memories. ‘Culinary Qthe GCC market? they spend comparatively the less explored cities of strong line up of different Germany’ will lie at the heart The GCC travelling audi- over 2,039,837 more than other international Dusseldorf, Dresden, Leip- events and educational ini- of all our GCC-wide cross- ence is of major importance overnight stays from travel audiences. Germany zig and Stuttgart. tiatives in the pipeline for the media marketing activities, to the German tourism in- GCC nationals. We also remains a very popular travel trade this year. Travel aimed at raising Germany’s dustry and the local travel destination for medical tour- Which segment events such as Arabian Travel profile as an attractive year- industry is well equipped to are positive about ism, which results in longer Qof tourists mostly Market (ATM) where we will round destination. cater to visitors from the re- attracting more stays with family members visit Germany? have a strong presence along gion. In 2016, we had over for medical treatments. The majority of visitors with roadshows and other Which are the 2,039,837 overnight stays from the UAE come for lei- activities will ensure that Qunique offerings from GCC nationals and we Germany’ has a strong ap- What is the sure, especially during the travel agents, tour operators that attract UAE are positive about attracting peal to a wide range of Qrecommended summer months. It is a des- and other industry profes- tourists to Germany? more GCC travellers to Ger- travellers and we expect it itinerary and prefer- tination where you can eas- sionals will be kept updated Germany has something many after demand slightly will steadily boost tourism able months to ily spend one or two months with the latest happenings in for everyone – be it culture softened in 2017. ‘Culinary numbers over the coming visit Germany? without getting bored as it is ‘Destination Germany’. 12 TRAVTALK MARCH 2018 ATTRACTIONS Sharjah Collection to preserve heritage Last year at the Arabian Travel Market, Shurooq unveiled the Sharjah Collection, the first local luxury hospitality brand to further strengthen the emirate’s tourist sector and reinforce its position as one of the leading destinations at local and regional levels. HE Marwan Al Serkal, CEO, Shurooq, speaks with about this initiative.

SHEHARA RIZLY ed Mantis, a global boutique tents, ten of which are allo- hotels brand and a manage- cated for the main building, The tents at Kingfisher Lodge will deliver prime Please share ment consultant to manage spa and conference hall, Qsome information all hospitality facilities and while the remaining 20 are services to visitors with an opportunity to engage in in the Sharjah lodges under the umbrella for guests. The construc- the natural surroundings. Guests are also offered an Collection. of Sharjah Collection, in a tion of the tents and adjoin- The first phase of the strategic partnership dedi- ing pools in each unit is al- array of outdoor leisure activities, such as kayak- Sharjah Collection portfo- cated to preserving the spirit ready complete. The tents ing around the mangrove reserves and walking lio, developed by Shurooq of local culture and heritage. will deliver prime services to across the emirate, com- Mantis has enormous exper- visitors with an opportunity along the beach of the Indian Ocean. prises Al Badayer Oasis at Al tise and experience in man- to engage in the natural sur- HE Marwan Al Serkal Badayer desert; Kingfisher aging sustainable hospitality roundings. Guests are also CEO, Shurooq Lodge in Kalba as part of facilities worldwide and has offered an array of outdoor the Kalba ecotourism pro- won many prestigious inter- leisure activities, such as ject; and Fossil Rock Lodge national hospitality awards. kayaking around the man- As a luxury hospital- one of the region’s most de- Could you share at the Mleiha Archaeological. grove reserves and walking ity development, Kingfisher sirable vacation destinations. Qsome plans for As far as the development Kingfisher Lodge along the beach of the Indian Lodge is one of Shurooq’s 2018 by Shurooq on progress is concerned, the Qwould be the Ocean. The infrastructure of flagship ecotourism pro- Shurooq was the other projects to Kingfisher Lodge is 90 per first eco lodge to be the Kingfisher Lodge is also jects with widespread inter- Qinitiator for ecotour- develop the emirate cent complete, while the Fos- established in the complete, as is the space national appeal. More and ism in Sharjah. What of Sharjah? sil Rock Lodge stands at 80 region. Could you ex- dedicated to fitness activi- more tourists are seeking a plans does it have to There is a number of per cent. We will be looking plain its importance ties and conference hall. The five-star experience within promote this concept groundbreaking develop- to welcome our first visitors and facilities? spa, main reception tent, a natural environment, and in the years to come? ments with projects such as in the next few months. Last Kingfisher Lodge fea- restaurant and other facilities Kingfisher Lodge provides Tourism has become a the AED 2.4 billion Maryam November, Shurooq appoint- tures 30 five-star luxury are nearing completion. just that perfectly, making it key driver in Sharjah’s diver- Island, AED 155 Kalba Wa- terfront and the AED 107 million Palace Al Khan. These are set to change the resi- dential, retail, com- mercial and com- munity landscape in Sharjah. Eagle Hills, for example, is play- ing an extremely high-profile role in the real estate sec- tor, focusing on niche projects that offer distinctive lifestyle options in the emir- ate. The aim is to celebrate Sharjah’s unique history, her- itage and culture. Maintaining, devel- sified economy by attracting oping and creating infra- visitors who are looking for a structure around Sharjah is different experience in terms an ongoing process which of heritage, culture, luxury will benefit communities environmental facilities and around the emirate as cit- adventure tourism. From ies such as Mleiha, Kalba five-star accommodation giv- and Khorfakkan. ing a glimpse into traditional Emirati living to historic de- Maiden Eco Lodge sert lodges, the emirate’s in- novative ecotourism projects Kingfisher Lodge is one offer a unique experience of Shurooq’s flagship within the region. As people ecotourism projects become more concerned with widespread international appeal about the environment, local, regional and international Kingfisher Lodge provides tourism is changing towards tourists with a five-star a far more environmentally experience within a natural conscious experience. The environment Sharjah Collection reflects The emirate’s innovative that in all of its projects and ecotourism projects will continue to promote offer a unique experience each development as an within the region with ideal destination to what is a a glimpse of traditional fairly niche but constantly Emirati living to historic growing market. desert lodges SPECIALFEATURE MARCH 2018 TRAVTALK 13 Dubai strengthens its association base Strengthening its stand as the hub of regional and international associations, Dubai organised the inaugural Dubai Association Conference with over 300 delegates, including associations and industry experts from 32 countries.

TT BUREAU progress by using the confer- ence and the Dubai Associa- he two-day event was tion Centre platform to attract Thosted by the Dubai As- more associations and inter- sociation Centre (DAC), a national events to Dubai, and joint initiative of the Dubai promote associations as an Chamber of Commerce and integral part of Dubai’s econ- Industry, the Dubai Depart- omy and value proposition.” ment of Tourism and Com- merce Marketing (DTCM) Susan Robertson, and Dubai World Trade Cen- President, American Soci- networking and knowledge discussed how associations tre (DWTC). HE HHelal l l SSaeed d AlAlmarri i HE HHamad d BBuamim i ety of Association Executives sharing among delegates and governments can work Director General President and Chief Executive Of- (ASAE) Foundation, USA who attended the sessions together in embracing new DTCM and DWTC ficer, Dubai Chamber of Commerce Hazel Jackson, CEO, and Industry highlighted the unique op- as the number of associa- technology. “Dubai and the Biz Group UAE kick-started Almarri said, “The in- Each of these associations portunities on how associa- tions steadily grow across UAE were 100 per cent oil- the event with an inter- augural Dubai Association has the potential to work with tions can contribute towards the Middle East region. based economy 30 years ago; esting dialogue with the Conference marks an impor- Dubai Business Events to the growth of their country’s Held on the theme ‘Building today oil contributes to just 30 founders—His Excellen- tant step in Dubai’s journey bring more major business economy, competitiveness a Community’, the Dubai per cent of the economy. So, cy Helal Saeed Almarri, to becoming a key hub for events to the city and, in turn and quality of life in her ses- Association Conference the Dubai journey started by Director General, DTCM associations. The combina- contribute to international sion titled ‘The impact of as- brought together association seeing what is happening out- and DWTC, and His Ex- tion of international and lo- visitor growth.” sociations’. “The role we all executives, government rep- side and investing heavily to cellency Hamad Bua- cal speakers provides a rich play is to make the world bet- resentatives, university facul- diversify the economy within mim, President and Chief programme for all delegates Buamim opined, “The ter, smarter and safer – that ties and students, as well as the UAE,” Hamrouni shared. Executive Officer, Dubai while the strong attendance premier event provided an is the work of associations professionals interested in Chamber of Commerce reflects the enthusiasm for ideal setting for association around the world. We have forming associations. The second day of the and Industry. They dis- knowledge sharing and pro- representatives to engage the power to affect resources, conference focused on skills cussed their vision fessional development in this with public and private sec- knowledge and practices Noah Raford, COO and development for association for growing the associa- field. Almost 50 associations tor stakeholders, and address around the world.” Futurist-in-Chief, Dubai Fu- executives and sharing of tion market community in have already established a key issues of the global as- ture Foundation and Samir best practices from around Dubai and the wider Middle presence here through the sociation community. We look The conference provid- Hamrouni, CEO, World the world to provide attend- East region. Dubai Association Centre. forward to building on this ed an excellent platform for Free Zones Organisation, ees with the required tools. 14 TRAVTALK MARCH 2018 TECHNOLOGY Personalised digital experiences on Yas Miral has embarked on a major digital transformation project to create a seamlessly connected destination of world-class theme parks and attractions on Yas Island. The project will take visitors on a highly personalised digital journey, enhancing Yas Island’s destination appeal to global leisure and business travellers.

TT BUREAU “Providing guests with “SapientRazorfish and immersive experiences,” immersive wall-less experi- is excited to partner added Vaz. he infrastructure across ences has always been at with Miral on its digital Ttheme parks on Yas the heart of Yas Island’s vi- transformation jour- “We are pleased to lev- Island, Abu Dhabi was de- sion,” commented Mohamed ney, which will create erage our analytics, cloud veloped earlier this year to Abdalla Al Zaabi, CEO, and deliver value for and agile development ca- enable the launch of the Miral. “With the support of the Yas Island desti- pabilities to help Miral unlock platform’s digital assets and our partners, this project will nation and its global the power of its technology deliver a wall-less resort vi- play a major role in reinforc- visitors,” said Nigel environment and drive mar- sion. The digital transforma- ing Yas Island’s position as Vaz, CEO, Publicis. ket differentiation based tion project represents the a global entertainment and Sapient International. on superior insights and next chapter in Miral’s wider leisure destination of choice, “In a world driven delighted visitors,” said. plans to combine its port- and will allow us to combine by the exponential folio of unique attractions our attractions with person- pace of technology The platform provides with unrivalled visitor ex- alised technology enabled Narayan Iyer, Vice President, Asia-Pacific, Middle East and India, Cognizant (Left) with advancement and Miral with a limitless oppor- periences as it seeks to at- that will provide guests Mohamed Abdalla Al Zaabi, CEO of Miral (center) changing customer tunity to expand its guest tract domestic, regional and with unique experiences,” expectations, Miral experiences as it focuses international visitors. The added Al Zaabi. experiences seamlessly on perience management tools. has demonstrated the on creating tomorrow’s des- first phase of the project their smartphone or digital Miral has partnered leading ability to reimagine the world- tinations in Abu Dhabi. Yas will roll out during the first As soon as the guests’ device, with the opportunity specialists in digital transfor- class theme park experience Island also offers a range half of 2018. The online and journey starts with Yas Is- to personalise their interac- mation as well as customer of the future. By bringing our of sporting and entertain- mobile visitor engagement land, they will receive a tion with the family during experience management. It expert capabilities in busi- ment experiences such as is set to be transformed personal ID that becomes their stay on Yas Island. The has also partnered with Sa- ness consulting, creativ- Yas Marina Circuit, seven with the iconic Ferrari their digital ‘key’ to open a project is supported by an pientRazorfish, part of Pub- ity, technology and data hotels, year-round events, World Abu Dhabi theme connected ‘wall-less’ desti- integrated cloud-based plat- licis. Sapient and Cognizant science, we look forward a live performance and park, Yas Waterworld, nation experience tailored form allowing Miral to meet who together have forged to helping Miral truly concert arena, an 18-hole Yas Island and the new to their needs. The wall-less the needs of Yas Island’s the backbone of the project transform the visitor experi- championship golf course, theme park and attractions experience will allow visitors visitors and business part- with development teams de- ence to its unrivalled attrac- a marina, a beach, Yas Mall planned for next year. to enjoy multiple immersive ners through customer ex- ployed on-site at Yas Island. tions through connected and the Yas Bay. TECHNOLOGY MARCH 2018 TRAVTALK 15 Travelport launches airline offerings Travelport unveiled its product roadmap to extend its content offering to airline customers using the International Air Transport Association (IATA) New Distribution Capability (NDC) standard. This will enable travel agency customers to access such content via Travelport’s platform.

TT BUREAU 3 Aggregator. The company This integrated app will This integrated display agents and airlines who are is now consolidating and be launched from Travel- and search response will be providing continuous feed- n December 2017, Travel- extending its lead by indus- port Smartpoint for ease the foundation for all future back. This group includes Iport was the first and is still trialising its NDC capability of use alongside the exist- releases, both through API major agencies such as the only GDS operator to and incorporating NDC con- ing processes and will be and desktop. The NDC-en- Travix and BidTravel. These achieve IATA’s highest cer- tent within its suite of partnerships will tification as an NDC Level products for airlines enable Travelport and travel agencies. to ensure its NDC These products will integration serves allow travel agencies Technology News the needs of all to connect through its stakeholders. YanikYikHl Hoyles Travelport’s platform Powered by Director—NDC Program in a single workflow “Building on our IATA combining traditional unique NDC Level We congratulate content and new 3 status, we are ex- NDC content. They tending our range of Travelport on its will be optimised products ready for the continued progress in continuously based new mixed-economy on the evaluation of era of airline distribu- developing products StephenSt h ShShurrock k users and customers. tion. With our NDC- Chief Commercial Officer for this new era and Travelport enabled products, look forward to their Building on our Travelport plans to in- ready in the second half of abled content will augment we intend to maintain this clude NDC content within 2018. Shortly afterwards, already extensive API con- as we seamlessly, speedily initial launch unique NDC Level an initial set of products - an a fully integrated search, tent within Travelport Mer- and accurately deliver the industrialised connection book and manage function, chandising Suite. Travelport broadest range of bookable 3 status, we are for airlines that connects combining NDC-connected already connects to 24 content to our customers,” the first GDS to become NDC extending our range via NDC-standard APIs and content and GDS content airlines through APIs and says Stephen Shurrock, Level 3 certified as an aggre- a point of sale companion in the same workflow, will expects to announce the Chief Commercial Officer, gator, we congratulate Travel- of products ready application for travel agen- be offered to travel agency first of many NDC-enabled Travelport. port on its continued progress for the era of airline cies offering NDC-enabled customers on the latest airline partnerships soon. in developing products for content alongside the Travelport solutions includ- NDC integration is being Yanik Hoyles, Director— this new era and look distribution GDS workflow in Travel- ing Travelport’s next gen- developed in collaboration NDC Program, IATA added, forward to their initial launch port Smartpoint desktop. eration API Trip Services. with a select number of “Following its achievement as later this year.” Mobile App for Rove Hotels Rove Hotels launched its new mobile application to enhance guest experience by offering services accessible via smartphones.

TT BUREAU App offers users an unprec- to being connected to social tive guide for exploring the city. buildsd on our mobile-first bil fi t travellers.”tll”ThRHt The Rove Hotelsls edented range of experi- media platforms, the App can There are 360-degree inter- digital transformation strategy Mobile App will also include esigned for the new ences, and enables them to send notifications contain- active video tours and image through which we aim to of- the six upcoming Rove Hotels Dgeneration traveller who discover the diverse ameni- ing relevant information galleries too that will enable fer our guests and visitors a properties in Dubai. The app recognises value, stays con- ties at each individual hotel. about special offers. The potential guests to gain in- seamless customer service is available for iOS and An- nected through technology The App is integrated with ‘Rove Around’ feature gives formed insights about each experience. The Rove Hotels droid. Rove Hotels partnered and gravitates towards cultur- the hotel reservation system, users a glimpse of events hap- hotel. Paul Bridger, Corpo- Mobile App is a perfect fit with Go Find It Technologies ally inspiring environments, making booking rooms easier pening in the city, while Dubai rate Director of Operations, for the ‘Rover,’ the new gen- SA for the development of the the new Rove Hotels mobile and hassle-free. In addition City Guide serves as a defini- Rove Hotels, says, “The App eration of smart, tech-savvy mobile application. 16 TRAVTALK MARCH 2018 HOTELS Oaks Beirut all set to debut this year Slated to open by mid-2018, Minor Hotels will unveil the Oaks brand in Beirut with 110 rooms located at Sodeco, a commercial area of Beirut, approximately five minutes’ drive from the central downtown area and 15 minutes from Beirut Rafic Hariri International Airport.

TT BUREAU top pool and bar, and dedi- 6,000 guest rooms under tels’ footprint has consider- cated conference facilities. its management. able strategic value and reviously operating as we are very pleased to be PHotel de Ville Beirut, Providing the luxury Dillip Rajakarier, partnering with Allied In- the property is currently of space, Oaks Hotels & CEO, Minor Hotels, said, vestment Group to launch closed for a full refurbish- Resorts offers a range “We are excited to an- our first hotel in the coun- ment and is set to re-launch of contemporary accom- nounce the forthcoming try. Beirut is a dynamic city as Oaks. The group has modation, from hotels, re- debut of our Oaks brand with so much to offer and is signed a management sort rooms and suites to in Lebanon later this year. widely regarded as one of agreement with Allied In- furnished serviced apart- Adding Lebanon the most ininfluential trend- ttoo MinMinoror HHo-o- setters in ththee region.” Adding Lebanon to Minor Hotels’ footprint Allied Investment Group is delighted to has considerable strategic value and we JJosephoseph Nemer, Owner partner with Minor Hotels to bring their and CCEO,EO, Allied Invest- Australian-rooted Oaks brand to Lebanon. are very pleased to be partnering with mmentent GroGroup,u said, “Allied Allied Investment Group to launch our first IInvestmentnvestm Group is The refurbishment of the hotel is underway hotel in the country ddelightedeligh to partner and we look forward to launching Oaks wwithith Minor Ho- Beirut later this year Dillip Rajakarier tetelsls to bring their CEO, Minor Hotels AuAustralian-rooted Joseph Nemer Owner and CEO OOaks brand to vestment Group to operate ments in central city loca- LeLebanon. The Oaks Beirut. Bringing Oaks’ tions and resort destina- rerefurbishment of Minor Hotels currently Middle East region, Minor smart simplicity to a new tions. The brand’s growing tthe hotel is un- operates two Oaks prop- Hotels operates 13 prop- destination, the property portfolio currently com- dderway and we erties in the United Arab erties across four of its will provide modern accom- prises 56 properties across look forward Emirates – the 165-room brands – Anantara, Avani, modation with a selection of five countries – Australia, to launch- Oaks Liwa Heights in Dubai Tivoli and Oaks – and has guest rooms and suites, an New Zealand, Thailand, ing Oaks and the 54-room Oaks Liwa a further strong pipeline all-day dining restaurant, a India and the United Arab Beirut later Executive Suites in Abu in the region across these lounge bar and café, a roof- Emirates, with more than this year.” Dhabi. In total, across the four brands. Luxuriate at Park Regis Will Mysk be game changer? In its efforts to expand its brand, StayWell Holdings Mysk by Shaza fulfils the requirement for more recently opened a second property in Dubai, one upmarket properties in the Middle East, claims which is of an exclusive boutique caliber. Simon Coombs, President and CEO, Shaza Hotels.

TT BUREAU TT BUREAU solutions that are scalable, have no cost of ownership, he 21-room Park Regis Can you explain and assist our attainment of TBoutique comprises a Qthe unique fea- strategic objectives. combination of elements tures of Brand Mysk? ranging from tradition, his- Mysk has been cre- Travel agents tory and arts with careful ated to fulfill the need for Qwere the back- strokes of modern heritage. more upscale hotels in the bone of the hospital- The property is located at Middle East. We have often ity industry sometime the tranquil neighbourhood been asked by investors to back. How has the of Jumeirah. The décor is introduce a brand like Shaza scenario changed elegant yet simple in neutral but one that can offer sus- SimonSi CCoombs b over the years? President and CEO and warm shades. The mod- tainable returns in locations Shaza Hotels Operators need to stop ern furnishings reflect local iconic Burj Khalifa, the hotel The opening took place where a luxury hotel would complaining about online influences and are mostly makes a convenient setting recently in the presence of not be attractive. The cost What is your travel agencies and see how made of natural fabrics, for both beach goers and Abdulrazzaq Abdulaziz in building an upscale ho- Qopinion on the they best fit into the business folkloric patterns, unrefined leisure travellers. Providing Ramadhan Almutawa, tel is obviously much less indispensability of model. Thereafter, they can woods and woven rattan. guests with a welcoming en- Property Owner and Simon than a luxury one, but the technology in the be properly embraced within vironment to make their stay Wan, President and Manag- difference in room rates be- hospitality industry? a wider strategy of acquisi- As it stands in one of comfortable, hotel facilities ing Director, StayWell Hold- tween upscale and luxury is In our industry, we must tions, engagement and re- the most prominent urban include a bakery and coffee ings along with important not necessarily very high. always recognise that tech- tention. If you think that oper- areas of Dubai, Park Re- shop, valet parking, laundry stakeholders, dignitaries and So, the investment model nology is a facilitator and ators are going to invest the gis Boutique makes the services, room service, 24- government personalities. becomes very attractive. not an end in itself. Gone same amounts in technology, perfect oasis to unwind hour guest services, a travel The idea being Mysk was are the days when opera- data, metrics and distribution and relax. Situated right at desk and security. All guest driven by the change in the tors developed priority tech- technologies, you are mis- Kite Beach and adjacent to rooms feature a complimen- Strategic Location profile of tourists coming to nologies and systems aim- guided – let the experts do many other local attractions tary soft mini bar, an interac- The hotel is adjacent to the region and changes in ing to achieve a competitive what they do, and better than such as Wild Wadi Water tive TV system, free Wi-Fi, Wild Wadi Water Park, the economic situation that advantage. We are not we can, but view this chan- Park, Jumeirah Beach, Burj in-room safe, air condition- Jumeirah Beach, Burj Al have fuelled the demand for technology companies, but nel as one element of the Al Arab, City Walk and the ing and room service. Arab and Burj Khalifa upscale hotels. must take best-in-breed overall strategy. AWARDTALK MARCHMARCH 20182018 TRAVTRAVTALKTALK 17 Travel trade never rests on its laurels The Middle East tourism industry is on fast track in preparing the next generation of travellers and partners to understand the focal points that would ensure profit in the future, say Arabian Travel Award winners.

SHEHARA RIZLY

Face of the future – Kulwant Singh, Founder and Managing Best Global Distribution System – Matthew Powell, Managingging Director, Lama Tours Director—EMEA, Travelport Dubai enroute to new market strategies Personalisation is shaping the industry Kulwant Singh, Founder and MD, Lama Tours, says, “2017 was Matthew Powell, Managing Director—EMEA, Travelport, a year of sustainability with a reasonable growth due to our visa says, “Investments made in areas such as intelligence, mobile, business, tie up with Iventure card and several big group move- payments, merchandising and corporate travel continued to ments from India. We have also finalised a couple of tie-ups with bear fruit. Personalisation, multi-source content and the con- local business and international agents. Our Palm Cruises and tinued pivot to mobile and voice commerce have continued to Lama Beach Club in Jebel Ali have been major attractions. We shape the industry. We are also using AI and Machine Learn- are expanding our business with online tools and satellite offices.” ing to improve the speed and personalisation of our results.”

Best Cruise Professional – Lakshmi Durai, Chief Executive Of- Most Enterprising Sales & Marketing Hospitality Professionalal – ficer, Travel Matrix Sona Rawal, Director of Sales, JW Marriott Hotel Dubai Cruise tourism on the rise Focus on increasing market share Lakshmi Durai, CEO, Travel Matrix, says, “Late booking trend Sona Rawal, Director of Sales, JW Marriott Hotel Dubai, says, is continuing to be the challenge in this market. Booking early “Currently, the major source markets for our hotel are USA, will help the guest to secure their preferred cabin category and Saudi Arabia, India, Great Britain and Germany. We are explor- sailing date especially while travelling in groups. A major portion ing more of the Chinese and African markets. We are looking to of our business is generally for outbound cruises. The gulf cruise make tailor-made conference packages, personalised wedding gives the Middle Eastern guests an opportunity to experience menus and enhancing our Marriott Rewards customer experi- cruising at their backyard without having to take longer flights.” ence to an even higher level.” 18 TRAVTALK MARCH 2018 HOTELS Wyndham bridges room gap in Ajman The first quarter of 2018 will witness the most awaited property in the Ajman corniche–Wyndham Garden. The four-star, 179-room property will add to the much-needed inventory in the emirate and boost the inventory of R Hotels to 600 rooms in its portfolio.

TT BUREAU den Ajman Corniche, shares continued commitment to that occupancy wise, they carry on various projects, the We are already getting bookings from amada Hotel & Suites Aj- have achieved over and Ramada team, with Hamdani various agents across the world for Wyndham Rman and Ramada Beach above the profit margins as at the helm, keep achieving Garden as it is a unique upmarket property in Hotel Ajman continue their they are very versatile in the great success. the emirate that would give a boost to momentum of success, even way they carry out business. when faced with the toughest CSR/ Sustainability many types of travellers of challenges. Talking about From leisure to business projects Iftikhar Hamdani the properties’ development guests, to accommodating Hamdani and his team Cluster General Manager plans, Iftikhar Hamdani, sports teams and events, achieved many accolades Ramada Hotel & Suites Ajman, Cluster General Manager, the two properties have set and went a step further in Ramada Beach Hotel Ajman and Wyndham Garden Ajman Corniche Ramada Hotel & Suites Aj- their benchmark over the sharing the details of success man, Ramada Beach Hotel years in offering exception- with other hoteliers so that Ajman and Wyndham Gar- al service standards. The they too contribute towards especiallypecially one thatthat can hhostost reducing carbon footprint. In mostost of the requirements of the second phase, they will thee sportssports tourtourismism sector inin be looking at further educat- additiondition to tthehe leisureleisure andand ing the hoteliers on the impor- businesssiness clientele. AmonAmongg tance how they could benefit thee new markets, Hamdani in terms of profit by adapting explainedplained that the SScandi-candi- some of the methods that navianvian reregiongion and Eastern have been tried, tested and Europeurope are some ofof the un-un- proven to be the success tappedpped markets that thetheyy are behind the two Ajman prop- currentlyrrently targetingtargeting for 2018. erties. He was appreciative of the valuable contribution WWyndhamyndham GGardenarden made by First Central Hotel willll bebe thethe onlyonly propertyproperty Apartments General Man- withth all 179 rooms with ager Wael El Behi, who had a seasea viview.ew. It wwillill undergone training with his consistnsist ooff state-of-state-of- team and eventually prac- the-arte-art ffacilitiesacilities tised the methodologies in withth a special their property. recreation floor catering to all the needs of property is due to the lack cupancy, financial results Hamdani’s proactive na- the health conscious travel- of rooms in the emirate in and owners expectations, ture transcends to the team ler, pool, spa, Jacuzzi, sepa- terms of the mid-market trav- we have kept the name and that works in tandem with rate male and female sauna, ellers which has increased delivered results.” him. As General Manager, steam room and health club. over the past few years. “We he plays a pivotal role in Several dining options in- are already getting bookings marketing of the brand and clude a specialty seafood from various agents across the three properties under restaurant. the world for Wyndham him. The new property due Garden as it is a unique up to open by the end of Q1, Speaking about Wynd- market property in the Wyndham Garden Ajman ham Garden, Hamdani emirate that would give Sports tourism is a Corniche is currently pro- states that one of the main a boost to many types of growing market in the moted as a unique property, reasons to launch this travellers. In terms of oc- UAE as many sporting events are been held, be it cricket, football, cycling, athletics, hand ball or even rugby. Ramada Ajman hosted ICC Blind Cricket World Cup which was a huge success, and in year 2018 Ramada Ajman will host Deaf World Cup Cricket Championship in Ajman.

20 TRAVTALK MARCH 2018 AVIATION Sharjah Airport targets international airlines Being the first airport in the United Arab Emirates, Sharjah Airport has been developing its services for a much wider range of travellers. His Excellency Ali Salim Al Midfa, Chairman, Sharjah Airport Authority, shares the new development plans aimed at receiving over 20 million visitors by 2027 with .

SHEHARA RIZLY airport in addition to a host There is also a short- of additional facilities which term project to add additional How has business will develop significantly. The concourse space and seat- Sharjah International Airport is in an excellent Q fared over the new expansion is estimated ing along with new boarding position as a strategic economic, business past year at Sharjah to cost AED1.5 billion and gates by the end of 2018. A Airport? will increase capacity to 20 dedicated new entrance to and tourist hub which, when added to the Sharjah International million passengers by 2027. the airport and additional car excellent services provided by the airport and Airport’s passenger numbers parking spaces, along with reached 11.36 million, with The expansion will be additional passenger trolleys the expansion in their destinations, makes it an increase of 327,000 pas- carried out progressively and enhanced facilities will increasingly a preferred destination for sengers for the year 2017 as over phases and the con- also be operational in 2018. compared to last year. Air- tract granting the project travellers to the UAE. How important craft movements recorded management rights to Par- His Excellency Ali Salim Al Midfa 77,627 for the year 2017, sons Overseas Limited has is ITB Berlin for Q Chairman, Sharjah Airport Authority with an increase in compari- already been signed. The Sharjah International son with the same period of project includes the phases Airport? last year. Air Arabia based in of preparation before de- Sharjah International SHJ flies to over 77 routes in sign, as well as the actual Airport’s participation in ITB a leading tourism and trade 29 countries across the Mid- design, supervision and Berlin is part of its commit- destination in the region.

What role do you Q play at interna- tional exhibitions? International exhibitions play a vital role in promot- ing the latest services and facilities of SIA, with the opportunity to present and network with industry players and decision makers. Among the many trade shows we will participate this year are Air Cargo India, ITB Berlin, Ara- bian Travel Market, Leisure Moscow, World Travel Mar- ket, MITT, Routes Asia and Europe, TIACA as well as the 6th Pharma & Biosciences to showcase our pharma han- dling capabilities.

dle East, North Africa, Indian handover of the first phase ments towards the European How have the subcontinent, CIS and Asia. of the project. As part of the markets, especially the Ger- QSmart Gates There are 12 other inter- expansion, Sharjah Airport man market. Sharjah has contributed towards national passenger airlines Authority signed two com- been keen to boost its pres- providing a seamless operating from various points mercial agreements with ence in the European market travel experience to within the ME, Africa and Gama Support Services, to attract more tourists. It is travellers? get through passport con- system. Low level immigra- Asia into SHJ. the first of which is to build also an excellent opportunity Sharjah Airport Author- trol within 20 seconds. The tion desks and Smart Gates and operate a new pri- to showcase the airport’s de- ity launched Smart Gates in Smart Gates use a highly ef- are available for our disabled Could you brief us vate jet terminal, while the velopments and its state-of- collaboration with the Gen- ficient system that reads and passengers. Over three mil- Qon the expansion second agreement grants the-art services and facilities. eral Directorate of Residency scans passport information, lion passengers have passed plans of the airport? Gama the right to provide Additionally, the exhibition and Foreigners Affairs in capturing biometric data us- through the Smart Gates Sharjah International ground handling services to will help the airport to coop- Sharjah. The 16 Smart Gates ing a high-accuracy camera available at the departures Airport will see a new pas- business jet owners, busi- erate with companies from available at the departure and comparing the infor- and arrivals terminal in Shar- senger terminal, expansion ness jets and crew mem- aviation and tourism sectors, and arrival terminals mean mation given, with the pas- jah International Airport for of roads to and from the bers at the terminal. and enhance its position as that passengers can now senger details saved in the the year 2017. TECHNOLOGY MARCH 2018 TRAVTALK 21 focuses on emerging technology OneView IT Solutions is focused on helping their customers on essential business requirements such as back office support, credit card fraud management solutions, business process outsourcing, Search Engine Optimisation, social media optimisation; needed to succeed in this competitive market.

urrently in its seventh travel industry. At OneV- We engage very closely with each and every tomers. We engage very Cyear of operations, iew we have managed to closely with each and eve- OneView IT Solutions has build a very sophisticated prospects of ours to understand the real need ry prospects of ours to un- over 35 professionals who point of sale system to and gap to grow their business. We offer two derstand the real need and are dedicated to offer qual- cater to the entire need of day consultancy sessions with experts who have gap to grow their business. ity and precision. Azima multiple business channels,” experience helping travel companies and to We offer two day consul- Chhuvara began her stint Chhuvara says. tancy sessions with ex- with OneView IT Solutions gather the current process and suggest the perts who have experience in January 2016 as a Busi- She reiterates, “Our aim best market practices helping travel companies ness Development Manag- is to serve corporates with a and to gather the current er and today she is at the self-booking tool which em- process and suggest the post of Executive Director. powers them to have a clear AzimaAi ChhChhuvara all budget of the organisa- tainability of any business. best market practices. We Executive Director Chhuvara spent more than view of various options to OneView IT Solutions tion at multiple levels. This Developing the existing have helped many cus- six months engaging with choose from for their busi- will allow management to business and acquiring tomers in the Middle East almost 30 different travel ness travel. This is done by As per a research con- setup their objectives at new business are also to simplify their processes management companies in incorporating the corporate ducted by OneView, the the beginning of the year equally important. In order, and automate many of Middle East to understand travel policy in a most sim- company has identified that to branches, managers and to maintain focus on all their manual processes their business processes ple way which included early in today’s business model, their employees which con- these key areas of busi- to improve the efficiency,” and doing a gap analysis prototypes of an expense measuring the productiv- figured with daily, weekly ness brings up the need for Chhuvara adds. the complex processes of management system. Our ity and performance of the and monthly sales report an efficient CRM. “We have travel business. She has a system is designed for selling staff is very challenging against budget versus ac- designed an easy-to-use team at OneView with ex- complex leisure travel with for the management. “After tual. This will help to identify CRM for the sales team to Highlight tensive background in both dynamic packaging technol- gathering all these require- and plug the gap in a short manage their customers, corporate and leisure travel ogy. This function will help for ments from multiple travel span of time,” she says. prospects and suspects OneView has designed an technology. “Our focus has known holiday experts to sell companies, we at OneView data base, providing the easy-to-use CRM for the been on emerging technol- packages worldwide for their came up with a business Retaining the profit- capability to use the data sales team to manage their customers, prospects and ogies and how they impact offline customers as well as management system which ability of the business is for various marketing activ- suspects data base business practices in the through their online portal.” allows to cascade the over- one of the key for the sus- ity for engaging with cus- Advertorial

EDUCATION MARCH 2018 TRAVTALK 23 Gearing up for talent acquisition by 2020 As Dubai hit over 100,000 hotel rooms last year, it expects a lot more to be launched this year. Human resources or talent search in the hospitality industry plays a pivotal role during this phase, insists Judy Hou, Managing Director, The Emirates Academy of Hospitality Management.

SHEHARA RIZLY run are Customer Service, poor food and understaffed Digital Marketing, Business wards are a thing of the Do share a brief Skills, Finance, Leadership, past. Our programmes for Qabout The Emir- Spa Management, Kitchen hospitals have developed ates Academy. & Restaurant Management, significantly over the last The Emirates Academy Butler programme, Cultural two years and will only con- of Hospitality Management Awareness, Presentation tinue to expand as we see (EAHM) specialises in provid- Skills, Culinary, etc. more health facilities keen ing business management de- to improve their level of grees with a focus on hospitality. What is the patient services. The Academy offers a BBA and Qtraining you have an MBA in International Hospi- JudyJd HHou deployed for medical Going up to 2020 tality Management with many Managing Director, The Emirates tourism profession- Qwhere 20 million Academy of Hospitality Management of our graduates now holding als in the hospital visitors are expected senior positions around the The Professional Train- sector? in Dubai, how do you team at Expo 2020 is ing out to new brands. We globe. As an integral part of the ing department delivers a Many people would be train and generate doing a brilliant job in man- invite industry leaders to Jumeirah Group, students at range of training, consult- hard pressed to discern the talent? aging manpower and the give presentations on a EAHM are able to gain first-hand ing and research services difference between the level Expo 2020 will be a Academy is committed to regular basis for students experience through internships, in both short course for- of service at a five-star hotel brilliant platform for our supporting these initiatives to be familiar with the land- part-time jobs and building mat or bespoke courses and some of the hospitals students to launch their through student involvement scape of the industry and relationships with people designed to meet specific in the UAE. The Academy careers. The Academy is and training. expose them to the lat- in the industry. training needs. Our experi- has provided training into seeing quite an upturn in est industry trends. We enced facilitators deliver pro- these facilities that covers interest and enrollments as How do you pro- hold career fairs for stu- Could you give a grammes for a large range everything from five-star young people are realising Qvide incentives dents and businesses alike. Qbrief of the profes- of organisations including customer service to food the value of a career in hos- with hospitality part- The fairs attract luxury sional training and airports, banks, hospitals, services to butler training. pitality. Within the hospital- ners and others? goods, hotels, online travel development pro- retail sector and govern- The landscape of hospital ity industry, we are seeing The Academy prides companies and consultan- grammes conducted ment departments. Some of service has changed im- a massive roll out of itself in maintaining its ex- cies from within the UAE at the Academy? the courses currently being mensely and the days of new hotel offerings. The tensive network and reach- and internationally. 24 TRAVTALK MARCH 2018 QUICKBYTES Anchors aweigh for ‘Sailing Arabia’ The Middle East is steadily progressing in terms of hosting various adventure tourism events over the past few years. ‘Sailing Arabia’ brings together sailing enthusiasts from around the world to network with each other whilst enjoying the spirit of sportsmanship.

TT BUREAU EFG Sailing Arabia–The Tour (EFG As a professional sailor, I believe This year marks a historic moment SATT) is one of the most important sailing sailing as a sport is an essential part of my for the EFG Sailing Arabia – The Tour, tours and a great sport adventure. Especially life. I spend around 200 days a year sailing. for the first time in the event’s history with the new format, EFG SATT brings a EFG Sailing Arabia–The Tour is a perfect we have invited local and international similar challenge like the Tour de Voile, which mix between sport and adventure. On the sailors to experience the beauty of occurs in France each July. The entire crew water, we have tight races but can also the Sultanate through an exclusively and I are extremely happy with our time on experience trips we have never been to Omani event. Oman is blessed the race. In Oman, we’re looking forward Riwan Perron before and simultaneously, enjoy the beautiful Mathieu Souben Co-skipper Skipper David Graham with fantastic sailing conditions and to returning next year and we would love to Lorina Golfe du Morbihan landscape of Oman. It is my first time in Oman Vivacar.fr CEO Oman Sail the Tour is an incredible opportunity come back to discover more of Oman as participating in EFG SATT. I would love to to showcase the natural beauty of the a country. I love everything about Oman - from its dunes to the come back in the coming years, as it is even better than what we country and explore the diverse landscape at each stop sunny weather which makes it an ideal place for sailing. Oman expected. Oman provides better weather conditions at this time of along the coastline. really is, if you pardon the pun, smooth sailing. the year and is ideal for sailing.

EFG Sailing Arabia–The Tour is an EFG Sailing Arabia–The Tour Most of us are experiencing Oman important event on the calendar. As a continues to offer an incredible experience for the first time. However, our main team, it allows us to improve and train in a beautiful sea and country. Everyone goal is to be able to compete with for the year ahead, including the Tour de who participated in previous years were other teams at a high level. The teams Voile in France. This gives an advantage happy about the race and the gorgeous participating in this event are some of over the competition. Since this is our first weather in Oman, and I am pleased to the best teams in Europe and therefore, time in Oman, we have the opportunity be a part of it this year and experience it this is a great opportunity for us to train Valentin Bellet to live a new experience and discover Elodie-Jane Mettraux myself. SATT is a perfect way of beginning Cedric Pouligny before the sailing season in Europe starts. Skipper Skipper Skipper Beijaflore a country we never had the chance to DB Schenker the sailing season. I believe all the teams Renaissance Since this year’s edition has a new format, discover before. There is good competition are happy about the tour, degree of everything is new - from the boats to the here, and we would love to keep coming back each year as this organisation and the venues we get to sail in. One thing that venues. The destinations allocated for this year’s edition are would help us to progress and learn from each other and the would encourage me to join next year is the fact that we have great to visit, and allows us to discover and experience new teams involved. the opportunity to be in this part of the world in February. places in Oman.

26 TRAVTALK MARCH 2018 AGENTS Travel Counsellors caters to aspirants Travel Counsellors LLC has introduced a unique Travel Trade Programme designed specifically for individuals with travel and tourism industry experience, but in non-retail roles.

TT BUREAU ness in partnership with an Until recently, the induc- sellor via the Travel Trade award-winning global com- tion courses were designed Programme route, set-up pen to professionals in pany,” said Holly McCann, exclusively for travel agents. fees apply but include a raft Othe hotel, airline, tour op- Recruitment Executive, Travel Non-industry profession- of benefits including a three- erator, inbound tourism (Des- Counsellors UAE. als wishing to embark on a week induction, access to the tination Management Com- travel career were considered company’s global booking panies) and tourism board “It provides executives as Travel Counsellors fran- system, PC equipment, col- sectors, as well as non-GDS from a wide range of sectors, chisees. However, the com- lateral and marketing materi- trained in-house travel con- from hospitality to tourism, pany identified a large num- als, plus ongoing business sultants, Travel Counsellors with the opportunity to use ber of people in the UAE with development support from UAE targets commercially- their knowledge and skills to relevant and transferrable the Dubai-based manage- skills who were ideal candi- ment team. The three-week The Travel Trade Programme, a first-of-its-kind dates to run a travel business intensive induction course is initiative in the UAE, is ideal for experienced for the homeworking group, now staged four times annu- particularly hoteliers looking ally in Dubai. Three hotel and industry professionals who aspire to run a for a career change. hospitality professionals re- successful travel business in partnership with cently joined Travel Counsel- based on strong client and launched her Travel Coun- an award-winning global company “Many people in hos- lors via the new programme supplier relationships,” said sellors business earlier this pitality sales roles work for — Zaim Muhammad, Lucy McLornan, whose business year and describes it as “the Holly McCann long hours; the flexibility of Mousa and Roni Vargas — success has seen her earn coolest job ever”. “I had been Recruitment Executive, Travel Counsellors UAE our model and the work-life while Gillian McLornan, who Travel Counsellors ‘Gold Sta- in hospitality sales for eight balance it can offer is hugely previously worked in sales for tus’ for having achieved her years and always wanted to savvy executives with a pas- sell travel and deliver the out- appealing,” explained Mc- Jumeirah Group, has been a revenue targets. “It has been run my own travel business,” sion for customer service. standing customer service for Cann. “Women in particular franchisee for five years. the perfect move for me. Trav- she said. “I discovered Travel which Travel Counsellors is find it difficult to return to the el Counsellors is an incred- Counsellors and the set-up “The Travel Trade Pro- renowned.” she added. “With industry after maternity leave “The skill set and experi- ibly supportive company that fits perfectly — there is no gramme, a first-of-its-kind unlimited earning potential given the time demands and ence required to be a Travel allows you to a build a busi- huge capital requirement, you initiative in the UAE, is ideal and the flexibility to choose Travel Counsellors offers an Counsellor are very transfer- ness based on your personal manage your own time, meet for experienced industry your own working hours, it’s alternative career within the able from hotel, airline, travel and professional goals.” Roni a lot of people, experience dif- professionals who aspire to a rewarding way to take your industry they know and love.” and cruise roles, all of which Vargas, former Assistant Di- ferent destinations and work run a successful travel busi- travel career to the next level.” To become a Travel Coun- are customer-focused and rector of Sales at Yas Viceroy, when and where you want.” Agents bowl the night away Turkish Airlines and Amadeus Gulf in Abu Dhabi hosted over 100 travel agents from across the UAE for an informal bowling tournament to celebrate a successful 2017. AVIATION MARCH 2018 TRAVTALK 27 Ryanair spreads ME wings 2 new routes on RwandAir David O’Brien, Chief Commercial Officer, Ryanair The national carrier of the Republic of Rwanda tells about the airline’s network plans in the announced plans to commence flight operations in region and beyond. Abuja in Nigeria and Cape Town in South Africa.

TT BUREAU Will you be TT BUREAU Abuja and Cape Town come in as a boost to Qlooking to expand Tell us about at any other Middle wandAir will operate four the different economies in terms of tourism QRyanair operations Eastern areas? Rweekly flights from Kigali and trade on one hand, and enhance bilateral around the world? Opening new routes is to Cape Town with a stopo- Ryanair is Europe’s top dependent on consumer de- ver in Harare. The Abuja partnership between our countries on the other airline, carrying over 130m mand, available aircraft ca- flight to be tagged to the Chance Ndagano Ag customers per annum on pacity, a viable airport deal existing Accra route, where CEO, RwandAir more than 2,000 daily flights and required operational Abuja will be the stopover from 87 bases, connecting needs being met. Jordan and point before reaching Accra. enhance bilateral partner- Island. Built in 1980s, Abuja 211 destinations in 34 coun- Israel must have Open Skies “This is yet another big mile- ship between our countries is the capital city of Nigeria

tries on a fleet of 430 Boeing DavidD id O’Brien O’B i agreements with the EU, an stone for RwandAir as we on the other”, said Chance and is the only city in Africa 737 aircraft, with a further Chief Commercial Officer important prerequisite as it continue to expand our net- Ndagano Ag, CEO, Rwan- built solely for the purpose of Ryanair 240 Boeing 737’s on order. means there are no restric- work. Our aim is to provide to dAir. Commonly referred to being the capital city. Abuja’s This will enable Ryanair to part of our network, and one tions on flights to/from the EU. our customers seamless and as the Mother City, Cape top tourist attractions include lower fares and grow traffic to we hope to develop in the better connections on the Town is a port city on South Aso Rock, Gurara waterfalls, 200m customers pa by FY24. coming years. We already Is there any continent and beyond. Abuja Africa’s southwest coast, on Millennium Park, National In 2017, Ryanair became the operate a number of routes Qloyalty programme and Cape Town come in as a a peninsula beneath the Ta- Ecumenical Center and the first European airline to have to Tel Aviv and Eilat (Ovda) launched with this boost to the different econo- ble Mountain, one of the top Abuja National Mosque, to carried over one billion cus- in Israel. new route? miesmies inin termsterms of tourismtourism touristtou st attractions att act o s of o the t e city c ty namename a ffew.ew. ThThee twtwoo neneww tomers. Ryanair operates a Ryanair does not offer andand tradetrade on one hand,hand, andand alongalong with CapeCape Point, CapeCape destinationsdestinations wwillill tatakeke RRwan-wan- fleet of Boeing 737-800 series What was the any traditional loyalty pro- ofof GGoodood Hope and Robben dAir’sdAir’s destinationsdestinations to 26.26. aircraft, each with 189 all- Qreason to select grammes, but offers a range economy seats. Amman/Jordan? of discounts – including travel Jordan is one of the credits with Ryanair Rooms to How important is most attractive tourist desti- all customers via their ‘MyRy- Qthe Middle East nations in the world which is anair’ accounts on our web- market for Ryanair? now open to new business site. Ryanair expects to carry The Middle East market and leisure travellers from 138m customers across our is currently a small one for 11 European countries on entire network in FY19, includ- Ryanair, but is an important Ryanair’s low fares. ing 500,000 to/from Jordan. 28 TRAVTALK MARCH 2018 AVIATION Welcome to Dubai South’s Aviation District As the world’s first master-planned airport city, Dubai South is concentrating on building state-of-the-art infrastructure around the Al Maktoum International, thus creating a thriving aviation ecosystem. The Aviation District provides a specialised business environment that meets all the needs of the aviation industry.

TT BUREAU aerospace cluster over the The ‘Aerospace Sup- pair and overhaul, supply education, manufacturing, re- next 13 years. ply Chain’ has success- of aircraft parts, charter- search and development and viation District, the in- fully completed the Supply ing, freight forwarding and aerospace industries.” Ategrated aerospace Dubai South: The Avia- Chain Building which was fleet management. ecosystem within Dubai tion District is divided into launched as the inaugural Aviation District has new South, has added another four business verticals – project by Aviation Dis- Tahnoon Saif, Vice partners in addition to exist- phase – a Suppliers Com- General Aviation which is trict earlier this year. The President of Aviation at Dubai ing ones such as GE Aviation, plex to the development of home to the VIP Terminal, building includes front of- South, said, “The ‘Aerospace Lufthansa Technik, AAI, Emir- its world-leading ‘Aerospace hangars, fuel farm, catering, fices and workshop spaces Supply Chain’ freezone at ates Flight Academy, STTS Supply Chain’ offering main- ground handling, helicopter spread across 749 sqm of Dubai South’s Aviation Dis- Paint facility, Falcon Mainte- tenance and manufactur- operations; Maintenance workshop and 149 sqm of trict is aligned with the vi- nance Hangar, DC Aviation ing solutions to meet all TahnoonTh Saif Sif and Technical Support office spaces per unit. The sion of His Highness Sheikh Al Futtaim, Emirates Catering, aspects of the aviation and Vice President which includes a paint shop, development of the second Mohammed bin Rashid Al JETEX, Jet Aviation, Execu- Aviation Dubai South aerospace industries. MROs and the aerospace building is expected to com- Maktoum to make Dubai the jet and Dubai Duty Free. An- supply chain; Commercial mence in 2018. The supply aviation capital of the world. nouncements made so far The Dubai South ‘Aero- We have earmarked Strip which has retail, ho- chain zone is already home We have earmarked a budget include the new JETEX con- space Supply Chain’ is a a budget of AED 2.5 tel and exhibition area; and to Lufthansa Technik, GE of AED 2.5 billion ($685 mil- tract to build a hangar, open- landside free zone devel- billion ($685 million) an Education and Training Aviation and Advance Aero- lion) up to 2018 for the de- ing of DC Aviation Al Futtaim’s opment of multi-purpose up to 2018 for the vertical that hosts the Emir- space Industry. The Sup- velopment of maintenance, second hangar, launch of buildings for businesses ates Flight Training Acad- pliers Complex is designed General Aviation, training and Emirates Flight Academy, Jet that are a part of the global development of emy, simulators, universi- to allow for easy and quick education sectors. We will Aviation’s opening of its FBO aerospace supply chain maintenance, General ties and vocational training start-up for aerospace com- continue to offer opportunities at the VIP Terminal and the which caters specifically Aviation, training and institutes. Aviation District’s panies. The G+3 complex for companies to strengthen agreement to open Dynamic from small to medium en- education sectors investment plan until 2018 development will offer over their base and provide sec- Advanced Training’s cabin terprises in the global MRO of AED200 million in the 12,000 sqm of light indus- toral knowhow in the avia- crew training facility. Spanning (Maintenance, Repair and ‘Aerospace Supply Chain’ trial space for companies tion sector. The ‘Aerospace an area of 7 square kilome- Overhaul) sector. The de- egy where the government includes two aerospace sup- providing support services Supply Chain’ will also tres, the Dubai South Aviation velopment is aligned with has outlined 14 strategic ply chain buildings and one such as fixed-based op- provide sufficient opportuni- district is the permanent home the Dubai Industrial Strat- initiatives to develop the Suppliers Complex. erations, maintenance, re- ties in the areas of MRO, of Dubai Airshow.

30 TRAVTALK MARCH 2018 MOVEMENTS

JA Resorts & Hotels Coral Dubai Maiden Mysk Dubai Al Barsha Dubai Anthony Ross joins JA Resorts & Hotels as its new CEO. The Hospitality Management Holding has appointed Shahzad Butt as property in Kuwait Australian hotelier and corporate strategist has over 30 years’ General Manager of the Coral Dubai Al Barsha Hotel. Butt brings industry leadership experience in the hospitality over 30 years of experience in the hospitality industry sector. Prior to joining JA Resorts & worldwide and has run multiple award-winning Shaza Hotels announced the Hotels, Ross was CEO at the Indonesia- hotels in UAE. He has considerable background based Aryaduta Hotel Group and held in providing market-oriented strategies aimed signing of its first Mysk Hotel in the Executive Vice President position at at increasing sales and revenues while Preferred Hotels & Resorts, where he maintaining hotel standards. Butt began his Kuwait. The new property is set oversaw 120 hotels in the Asia Pacific, career in 1988 as a management trainee and Middle East and Africa region. Ross holds has since then worked closely in hotel and to welcome guests and visitors in a bachelor’s Degree in business, catering hospitality management, and held and hotel management from Victoria managerial positions focusing the beginning of 2020. University in Melbourne. on customer satisfaction, sales and marketing. TT BUREAU renowned influencers and fashionistas in the GCC ysk, Shaza Hotels’ new hailing from Kuwait, the ho- Mupscale brand, explores tel aims towards becoming the modern Arabian lifestyle their venue of choice. Simon in a refined setting. The Coombs, President and 200-room hotel stays true CEO, Shaza Hotels, com- *HUPDQ1DWLRQDO7RXULVW2IÀFH St.Regis to the Mysk promise by put- mented, “The Mysk Hotel in Dubai Saadiyat Island, Abu Dhabi ting people at its heart and Kuwait is going to add flair to The German National Tourist Office in Dubai has appointed Sigrid de Marriott International has appointed Marwan Fadel as the General soul to curate spaces where the Kuwaiti hospitality scene. Mazieres as Director for the Gulf countries. In her new role, Mazieres Manager of The St Regis Saadiyat Island Resort, Abu Dhabi. With food, fashion and innovation Our emphasis on fashion, will be responsible for guiding the sales nearly two decades of hospitality experience come together. social media and food will and marketing strategy, to promote across the Middle East, Fadel will craft a bold new destination ‘Destination Germany’ throughout the oversee all management functions, hotel “Al-Yousifi Group is which we hope will become GCC region. Mazieres brings with her operations and new innovations. Fadel’s thrilled to be an active player the favourite hangout for the more than 15 years of experience in appointment comes 18 months after he in shaping the new face of sophisticated Kuwaitis. At Marketing and Communications became Hotel Manager of The St Regis the Kuwait hospitality market. the same time, we’re curat- and extensive industry knowledge Saadiyat Island Resort, Abu Dhabi, home It’s a promising and dynamic ing meeting and banqueting accumulated from her previous to six restaurants, an athletics club, and sector at the moment, with spaces for our public sector management roles with leading Abu Dhabi’s only Iridium Spa. He began his companies such as Qatar Airways. career with Sheraton Hotels & Resorts. Seven She holds an M.Sc. in Media years later, he became Area Director and Communications from of Sales and Marketing for London School of Economics Starwood Hotels & Resorts’ in the UK. Dubai properties.

FCS Computer Systems W Hotel Middle East & Africa Amman FCS Computer Systems has appointed Mansoor Khan as Senior Amjad Audat has been appointed Director of Sales at W Amman. Director of Sales & Channels to lead the company’s expansion in After pursuing his MBA degree in International Hospitality (L-R) Dr Adel Al-Yousifi, Owner, Mysk Hotel in Kuwait, with Simon Coombs, the Middle East and Africa. Khan, an Management from Switzerland, Audat President and CEO, Shaza Hotels accomplished business development initialised his experience within the strategist, has worked in Europe, America field between Switzerland and Spain several new developments in and corporate clients. The and the Middle East for over 20 years, before joining the Marriott family the offing. We are confident aim is to offer a space where with technology companies such as Infor, between 2006 and 2012. He that Mysk Hotel in Kuwait new ideas and connections Al Futtaim Technologies, Oasys Infotech then joined Anantara Hotels will set itself apart from the flow - a space that belongs and Key Information Technology. Known and Resorts in Thailand for three crowd by emphasising on to everyone, be they cor- for his in-depth knowledge of hospitality years. In 2015, Audat re-joined bold design, innovative mar- porate clients or young technology solutions, Khan will work Marriott as the Cluster Director keting, social influence and fashion enthusiasts.” closely with FCS’ regional clients to assist of Sales for Jordan Marriott Hotels world-class hospitality,” said them in leveraging FCS solutions for 2 years before being part of W Dr Adel Al-Yousifi, Owner Situated at a distance of to produce sustainable and Amman opening team. of the hotel. 15 minutes from the airport, profitable results. the hotel also hosts meet- Mysk Hotel in Kuwait ing and banqueting space to will exhibit interiors filled cater for conferences, exhi- with character to create a bitions and weddings. In an destination imbued with ideal location away from the ME Dubai The Mysk Hotel in Kuwait is going to add flair to Dubai the Kuwaiti hospitality scene. Our emphasis on ME Dubai, located in Opus by Zaha Hadid, has appointed Haytham Zein Talhouni took up the role of Director of Marketing at W Amman. fashion, social media and food will craft a bold El-Sherbini as its new Director of Sales & Marketing. After Talhouni launched her experience within hospitality in Paris at the Four graduating in 2004 with a bachelor’s Degree Seasons Hotel George V and Hotel Le Bristol. new destination which we hope will become the in business administration from the Upon graduating from the Ecole Hoteliere de favourite hangout for the sophisticated Kuwaitis University of New Brunswick, Canada, Lausanne, she returned to Jordan to work El-Sherbini started his successful within marketing at establishments including Simon Coombs sales career by joining multinational the Four Seasons Hotel Amman and the President and CEO, Shaza Hotels and luxury hotel chains, such as Royal Film Commission. She took on her role Dusit International, Intercontinental as Director of Marketing at W Amman with Hotel Group, and most recently, Emaar the pre-opening team May 2017. Talhouni flair. The property’s launch hustle and bustle of down- Hospitality Group. The ME Dubai is set to is accountable for the implementation will coincide with a social town Kuwait, Mysk Hotel is launch in Q4 of 2018. of brand packages and practices, and media campaign to attract one of the best destinations the successful execution of special locals and visitors wanting for the corporate market, events and promotional to experience a new styl- staycationers and the local programmes at the hotel. ish venue in the city. With community alike.