Fact Sheets 2019 Making Our Vision Into Reality Year Ended March 31, 2019
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2012 Annual Report Pursuing Our Unlimited Potential Annual Report 2012
For the year ended March 31, 2012 Pursuing Our Unlimited Potential Annual Report 2012 Annual Report 2012 EAST JAPAN RAILWAY COMPANY JR East’s Strengths 1 AN OVERWHELMINGLY SOLID AND ADVANTAGEOUS RAILWAY NETWORK The railway business of the JR East Being based in the Tokyo metro- Group covers the eastern half of politan area is a major source of our Honshu island, which includes the strength. Routes originating in the Tokyo metropolitan area. We provide Kanto area (JR East Tokyo Branch transportation services via our Office, Yokohama Branch Office, Shinkansen network, which connects Hachioji Branch Office, Omiya Tokyo with regional cities in five Branch Office, Takasaki Branch directions, Kanto area network, and Office, Mito Branch Office, and intercity and regional networks. Our Chiba Branch Office) account for JR EAST’S SERVICE AREA networks combine to cover 7,512.6 68% of transportation revenue. kilometers and serve 17 million Japan’s total population may be people daily. We are the largest declining, but the population of the railway company in Japan and one of Tokyo metropolitan area (Tokyo, TOKYO the largest in the world. Kanagawa Prefecture, Saitama Prefecture, and Chiba On a daily basis, about 17million passengers travel a network of 70 train lines stretching 7,512.6 operating kilometers An Overwhelmingly Solid and Advantageous Railway Network Annual Report 2012 SECTION 1 OVERALL GROWTH STRATEGY Prefecture) continues to rise, mean- OPERATING REVENUES OPERATING INCOME ing our railway networks are sup- For the year ended March 31, 2012 For the year ended March 31, 2012 ported by an extremely sturdy Others 7.9% Transportation Others 6.1% Transportation operating foundation. -
Kansai, Attracting the World
Kansai, Attracting the World Hosting many international Osaka is #3 in the world Global-scale events and major regional developments are planned in Kansai conferences in the near future, and expectations are increasing for Kansai as a global destination. Osaka was ranked the #3 most livable city Japan hosted the greatest number of international worldwide in 2018 (overall rating), after Vienna conferences in the Asia-Oceania region in 2017. International Events and Melbourne. Osaka's stability, healthcare, Within Japan, approximately 20% of 、the conferences and education were highly rated. were held in Kansai. ł-XQH*2VDND6XPPLW Held for the first time in Japan at Intex Osaka (Osaka City) Overall Culture/ Ranking City Stability Healthcare Education Infrastructure rating Environment Kansai ł6HSWHPEHU1RYHPEHU5XJE\:RUOG&XS-DSDQ 20% Held for the first time in Asia at the Hanazono Rugby Stadium (Higashi Osaka City), 1 Vienna 99.1 100.0 100.0 96.3 100.0 100.0 Kobe Misaki Stadium and other locations Kyoto City #2 nationwide 2 Melbourne 98.4 95.0 100.0 98.6 100.0 100.0 in international conferences held. ł-XO\$XJXVW*DPHVRIWKH;;;,,2O\PSLDG 7RN\R G20 Summit (2019) to be held in Osaka! ł$XJXVW6HSWHPEHU7RN\R3DUDO\PSLF*DPHV 3 Osaka 97.7 100.0 100.0 93.5 100.0 96.4 Other 80% ł0D\:RUOG0DVWHUV*DPHV.DQVDL 4 Calgary 97.5 100.0 100.0 90.0 100.0 100.0 International lifelong sports competition held for the first time in Asia throughout Kansai 5 Sydney 97.4 95.0 100.0 94.4 100.0 100.0 ł0D\1RYHPEHU([SR2VDND.DQVDL-DSDQ Source: “The Global Liveability Index 2018”, -
East Japan Railway Company Shin-Hakodate-Hokuto
ANNUAL REPORT 2017 For the year ended March 31, 2017 Pursuing We have been pursuing initiatives in light of the Group Philosophy since 1987. Annual Report 2017 1 Tokyo 1988 2002 We have been pursuing our Eternal Mission while broadening our Unlimited Potential. 1988* 2002 Operating Revenues Operating Revenues ¥1,565.7 ¥2,543.3 billion billion Operating Revenues Operating Income Operating Income Operating Income ¥307.3 ¥316.3 billion billion Transportation (“Railway” in FY1988) 2017 Other Operations (in FY1988) Retail & Services (“Station Space Utilization” in FY2002–2017) Real Estate & Hotels * Fiscal 1988 figures are nonconsolidated. (“Shopping Centers & Office Buildings” in FY2002–2017) Others (in FY2002–2017) Further, other operations include bus services. April 1987 July 1992 March 1997 November 2001 February 2002 March 2004 Establishment of Launch of the Launch of the Akita Launch of Launch of the Station Start of Suica JR East Yamagata Shinkansen Shinkansen Suica Renaissance program with electronic money Tsubasa service Komachi service the opening of atré Ueno service 2 East Japan Railway Company Shin-Hakodate-Hokuto Shin-Aomori 2017 Hachinohe Operating Revenues ¥2,880.8 billion Akita Morioka Operating Income ¥466.3 billion Shinjo Yamagata Sendai Niigata Fukushima Koriyama Joetsumyoko Shinkansen (JR East) Echigo-Yuzawa Conventional Lines (Kanto Area Network) Conventional Lines (Other Network) Toyama Nagano BRT (Bus Rapid Transit) Lines Kanazawa Utsunomiya Shinkansen (Other JR Companies) Takasaki Mito Shinkansen (Under Construction) (As of June 2017) Karuizawa Omiya Tokyo Narita Airport Hachioji Chiba 2017Yokohama Transportation Retail & Services Real Estate & Hotels Others Railway Business, Bus Services, Retail Sales, Restaurant Operations, Shopping Center Operations, IT & Suica business such as the Cleaning Services, Railcar Advertising & Publicity, etc. -
About Suspension of Some Trains
About suspension of some trains Some trains will be suspended considering the transport of passengers due to the outbreak of the Novel Coronavirus. *Please note that further suspension may be subject to occur. 【Suspended Kyushu Shinkansen】 (May 11 – 31) ○Kumamoto for Kagoshima-Chūō ※Service between Kumamoto and Shin-Osaka is available. Name of train Kumamoto Kagoshima-Chūō Day of suspension SAKURA 545 10:34 11:20 May 11~31 SAKURA 555 15:23 16:10 May 11~31 SAKURA 409 12:18 13:15 May 11~31 ○Kagoshima-Chūō for Kumamoto ※Service between Kumamoto and Shin-Osaka is available. Name of train Kagoshima-Chūō Kumamoto Day of suspension SAKURA 554 11:34 12:20 May 11~31 SAKURA 562 14:35 15:20 May 11~31 SAKURA 568 17:18 18:03 May 11~31 MIZUHO 612 18:04 18:48 May 11~31 【Suspended Hokuriku Shinkansen】 (May 1 – 31) ○Tōkyō for Kanazawa Name of train Tōkyō Kanazawa Day of suspension KAGAYAKI 521 8:12 10:47 May 1~31 KAGAYAKI 523 10:08 12:43 May 2. 9. 16. 23. 30 KAGAYAKI 525 10:48 13:23 May 1~4. 9. 16. 23. 30 KAGAYAKI 527 11:48 14:25 May 2. 3. 5. 6 KAGAYAKI 529 12:48 15:26 May 2~6 KAGAYAKI 531 13:52 16:26 May 1. 3~6. 8. 15. 22. 29. 31 KAGAYAKI 533 14:52 17:26 May 1. 8~10. 15~17. 22~24. 29~31 KAGAYAKI 535 17:04 19:41 May 2~6 KAGAYAKI 539 19:56 22:30 May 1~6. -
West Japan Railway Group Integrated Report 2019 —Report on Our Value for Society—
Continuity Progress Making Our Vision into Reality West Japan Railway Group Integrated Report 2019 —Report on Our Value for Society— West Japan Railway Company Contents 2 On the publication of “JR-West Group Integrated Report 2019” 3 Values held by the JR-West Group Our Starting Point 5 The derailment accident on the Fukuchiyama Line 11 Recovering from heavy rain damage through cooperation and think-and-act initiatives 13 Business activities of JR-West Group 15 The president’s message 17 The value we seek to provide through the non-railway business —Messages from group company Presidents Strategy of 21 Steps toward our vision 21 JR-West Group Medium-Term Management Plan 2022: approach & overview Value Creation 23 Toward long-term sustainable growth for Our Vision 25 Progress on Groupwide strategies—example initiatives 27 Promoting our technology vision 29 Special Three-Way Discussion The challenge of evolving in the railway/transportation field in an era of innovation 33 Fiscal 2019 performance in priority CSR fields and fiscal 2020 plans for priority initiatives 37 Safety 47 Customer satisfaction 51 Coexistence with communities A Foundation 55 Human resources/motivation Supporting 59 Human rights Value Creation 61 Global environment 67 Risk management 71 Corporate governance 73 Special Three-Way Discussion The role of the Board of Directors in achieving sustainable growth and enhancing corporate value 77 Initiatives in each business 81 Consolidated 10-year financial summary Data 83 Financial statements 87 Recognizing and responding to risks and opportunities 88 Data related to human resources and motivation (non-consolidated) Corporate profile (as of March 31, 2019) Scope As a rule, JR-West Group (including some Company name West Japan Railway Company initiatives at the non-consolidated level). -
Odaigahara, Yoshino-Kumano National Park
Odaigahara, Yoshino-Kumano National Park ▲ Moss colony in Nishi-Odai Seed of Ilex geniculata Autumn foliage in Nishi-Odai Masaki pass Daijagura What is the Nishi-Odai Regulated Utilization Area? Odaigahara Driveway Precious nature remains in Odaigahara. Among them is ▲ Nishi-Odai, one of the most beautiful natural beech forests in western Japan, where you can experience the calm and Nishi-Odai Regulated ▲ Odaigahara Parking Lot and Utilization Area Odaigahara Visitor Center pristine nature. (lecture location) In order to preserve this beautiful natural environment and Mt.Hidegatake take over it in the future, Nishi-Odai has been designated as Kaitaku junction ▲ Japan's first "Regulated Utilization Area". To maintain a favorable natural environment and provide a Sakasa Pass Higashi-Odai high-quality nature experience, the number of users is (Out of regulation) Regulated Utilization Area restricted in the “Regulated Utilization Area”. Trail Masakigahara Drive way Field In order to enter the Nishi-Odai Regulated Utilization Area, it Gate Daijagura is necessary to carry out procedures in advance and follow "Regulated Utilization Area" designated area This map is based on the Digital Topographic Map 25000 published by Geospatial Information Authority of Japan established rules. (About 450ha) * You can enter the Higashi-Odai, such as Mt. Hidegatake or Daijagura, without Kinki Regional Environment Office any procedures. Ministry of the Environment Natural environment of Nishi-Odai Nishi-Odai is surrounded by natural forests mainly composed of beech, and you can experience the calm and pristine nature. Beech forests are home to many wildlife, such as Japanese deer, Wrens, Japanese robins, and Odaigahara salamanders. -
32 Katsuragi Katsuragi 33
32 33 Katsuragi Katsuragi Relax in an onsen hot spring and enjoy time in Katsuragi! Fresh vegetables, etc. at low prices! ➊ ➋ ➌ #060 #061 ➊Indoor hot springs constantly draw abundant hot water from four source springs. The fifth source spring that is used for the large daiyokujo hot spring is sea water Kaki no Chaya Road Station Kinokawa Manyo no Sato from tens of thousands of years ago called fossil salt water. ➋A guest room in its Locally-grown fresh vegetables and fruits are available at A road station along National Route 24. Its local produce lodging Happu Bekkan. Each room has a private outdoor hot spring rotenburo. affordable prices. You can get local info from shop keepers store offers locally-grown vegetables, etc. at discounted ➌Rotenburo allows you to enjoy the scent of seasons. while chatting at the cafe section. prices. The very popular kakinoha-zushi is available at #058 ❖612-1 Nishiiburi, Katsuragi-cho ☎0736-22-7024 Mahoroba on the second floor. 9:00 - 17:00 Closed: Wed ❖487-2 Kubo, Katsuragi-cho ☎0736-22-0055 Katsuragi Onsen Happuno-Yu MAP/P62.A-7 8:30~18:00 (Summer) 8:30~17:00 (Winter) Closed: None This hot spring facility offers quintessential Japanese style MAP/P62.D-2 indoor and outdoor roten hot springs, accommodating both day use and overnight guests. Its restaurant featuring locally- produced ingredients is also very popular. It makes a great base location to tour around the Katsuragi area. ❖702 Saya, Katsuragi-cho ☎0736-23-1126 10:00 - 22:00 (Last check-in at 21:00) Closed: None MAP/P62.C-3 Trips are for hot springs and gourmet meals! Hit the green in Katsuragi! #062 #063 #059 Road Station Katsuragi Nishi Katsuragi Chamber of Commerce Kiikogen Golf Club A road station located at inbound PA on Keinawa Expressway. -
Masters Village Hyogo Duo Kobe “Duo Dome” (JR Kobe Sta
Transport Information Guide Venue Hyogo pref. Kobe City Masters Village Hyogo Duo Kobe “Duo Dome” (JR Kobe Sta. basement) 2-1 Aioicho, Chuoku, Kobe City, Hyogo http://www.duokobe.com/ ■Access to Masters Village Hyogo From Kansai International Airport Airport Kobe-Sannomiya Sannomiya Kobe Bus Airport Bus Sta. Sta. JR Kobe Line Sta. Directly 【65min.】 【3min.】 Connected JR Osaka Kobe JR Kansai-airport Line Sta. JR Kobe Line Sta. Directly 【60min.】 【26min.】 Connected ※ Transport passes can be used for JR train from Osaka to Kobe. They will be delivered to Games Check-in at Center Village located near JR Osaka Station if you have applied in advance. From Osaka International Airport ( Itami Airport) Duo Airport Kobe-Sannomiya Sannomiya Kobe Dome Bus Airport Bus Sta. Sta. JR Kobe Line Sta. Directly 【40min.】 【3min.】 Connected From Shin-Kobe Station Kobe City Sannomiya Sannomiya Kobe Subway Subway Seishin-Yamate Line Sta. Sta. JR Kobe Line Sta. Directly 【2min.】 【3min.】 Connected Kobe Airport Port Sannomiya Sannomiya Kobe Liner Port Liner Sta. Sta. JR Kobe Line Sta. Directly 【18min.】 【3min.】 Connected Osaka International Airport (Itami Airport) for Okayama Shinkansen for Kyoto Shin-Kobe Shin-Osaka Sta. Sta. for Seishin-Cyuo Subway Seishin-Yamate Line for Nishi-Akashi Kobe Sannomiya Osaka Sta. Sta. Sta. JR Kobe Line Port Liner 【Masters Village Hyogo】 Duo Kobe “Duo Dome” Kobe Airport JR Line JR Shinkansen Kansai Subway International Seishin-Yamate Line Airport PortLiner Airport Bus Transport Information Guide ■ Access map to Masters Village Hyogo ■ Transportation information to Masters Village Hyogo (Duo Dome) From JR Kobe Station, exit out of Central Gate, go down to the basement floor using the escalator at the south exit. -
JR EAST GROUP CSR REPORT 2015 Society
JR EAST GROUP CSR REPORT 2015 Society Relationship with Customers Our fundamental concept of service quality The“JR East Group Management Vision V” states that“Service Quality Reform” is one of the group’s eternal missions. In order to become a corporate group that is the preferred choice of customers and local communities, JR East will reform service quality through cross-divisional and cross-sectional teamwork with the aim of becoming Japan’s number-one railway in terms of customer satisfaction. In order to achieve this, we will work to increase safety and convenience and further improve transport quality while promoting the creation of railways that passengers can use confidently and pursuing the comprehensive delivery of customer-friendly railway services. No.1 for customer Medium-term Vision for Service Quality Reforms 2017 satisfaction in the Japanese Customer satisfaction levels have continued to railway industry increase since the first year of service quality reforms in 2011. However, in order for the JR wth Customer satisfaction level gro East Group to continue growing amid the various le of at least 88% ab changes occurring in the surrounding environment, Improve transportation Pursue customer-friendly in quality railway services a Enhance Realize Realize t we formulated the“Medium-term Vision for information Provide railway railway Provide reliable provision services services s during impressive transportation customers customers customer transportation can use can use services service service u Service Quality Reforms 2017,” -
Shinkansen Bullet Train
Jōetsu Shinkansen (333.9 km) Train Names: TOKI, TANIGAWA Max-TOKI, Max-TANIGAWA JAPAN RAIL PASS Can also be Used for Shinkansen Jōetsu Shinkansen "Max-TOKI"etc. “bullet train” Travel Akita Shinkansen "KOMACHI" Akita Shinkansen (662.6 km) Train Name: KOMACHI Akita Shin-Aomori Yamagata Shinkansen "TSUBASA" Hokuriku Shinkansen (450.5 km) Yamagata Shinkansen Train Names: KAGAYAKI, HAKUTAKA, (421.4 km) Shinjo¯ Morioka TSURUGI, ASAMA Train Name: TSUBASA Niigata Yamagata Sendai Kanazawa Toyama Nagano Hokuriku Shinkansen "KAGAYAKI"etc. Fukushima Takasaki Omiya¯ Sanyō & Kyūshū Shinkansen "SAKURA" Sanyō Shinkansen (622.3 km) Train Names: NOZOMI*, MIZUHO*, Tōhoku Shinkansen "HAYABUSA "etc. Tōkaidō & Sanyō Shinkansen "HIKARI" HIKARI (incl. HIKARI Rail Star), SAKURA, KODAMA Tōkaidō Shinkansen (552.6 km) (Tōkyō thru Hakata, 1,174.9km) Train Names: NOZOMI*, HIKARI, KODAMA Hakata Kokura Hiroshima Okayama Shin-Osaka¯ Kyōto Nagoya Shin-Yokohama Shinagawa Tokyo¯ ¯ * There are six types of train services, “NOZOMI,” “MIZUHO,” “HIKARI,” “SAKURA,” “KODAMA” and “TSUBAME” trains on the Tōkaidō, Sanyō and Kyūshū Shinkansen, and the stations at which trains stop vary with train types. The JAPAN RAIL PASS is only valid for “HIKARI,” “SAKURA,” “KODAMA” Tōhoku Shinkansen "HAYATE," "YAMABIKO,"etc. and “TSUBAME” trains, and not valid for any seats, reserved or non-reserved, on “NOZOMI” and “MIZUHO” trains. To travel on the Tōkaidō, Sanyō and Kyūshū Shinkansen, the pass holders must take Tōhoku Shinkansen (713.7 km) “HIKARI,” “SAKURA,” “KODAMA” or “TSUBAME” trains, or -
(Itami) Airport? Due to Its Convenience, We R
Major items Q A Due to its convenience, we recommend using the Airport Limousine Bus. Just next to the south entrance of Hotel new Hankyu Osaka is the bus terminal for the airport limousine bus. How do I access from Kansai The bus service to Kansai International Airport and Osaka (Itami) Airport runs every 20 to 30 International Airport and Osaka minutes. (Itami) Airport? Kansai International Airport - Bus Stop No. 5 Osaka (Itami) Airport - North Terminal No. 4 and South Terminal No. 14 It is about 60 minutes to Kansai International Airport, and about 40 minutes to Osaka (Itami) Access Airport. A bus service from the bus terminal near the hotel to Kansai International Airport is How long does the airport limousine available every hour from 3:00 a.m. to 9:00 p.m., and to Osaka (Itami) Airport from 6:00 a.m. bus service take from the hotel? to 7:00 p.m. The bus service from the Kansai International Airport is available every hour around the clock, and from Osaka (Itami) Airport from 7:00 a.m. to 9:00 p.m. JR Osaka Station (5-minute walk), Umeda Station on the Hankyu Railway (3-minute walk), Where is the nearest station? and Umeda Station on the Midosuji Line Subway (5-minute walk) . Check-in is from 3:00 p.m. and check-out is at 12:00 noon. Check-in, and check- What are your check-in and check- Please inquire at the reception for early check-in or late check-out. out out times? Please understand that we may not be able to accommodate your request depending on room availability and reservation conditions. -
Namba Parks Osaka, Japan
Namba Parks Osaka, Japan Project Type: Mixed-Use/Multi-Use Case No: C035006 Year: 2005 SUMMARY Namba Parks is an urban lifestyle center fitted onto a 3.37-hectare (8.33-acre) underutilized parcel in the heart of Osaka’s central business district (CBD). The site is part of a narrow strip of land owned by Nankai Electric, which has been progressively developing it over the course of half a century, starting from the densest end. Surrounded by raised railroad tracks to the east and an urban boulevard and elevated viaduct to the west, Namba Parks offers green space atop an eight-level assemblage of 108 shops and restaurants arranged to form an indoor-outdoor urban retail and entertainment complex visually anchored by a 30-floor office tower. FEATURES Pedestrian-Friendly Design Transit-Oriented Development Infill Development Shared Parking Underground Parking Namba Parks Osaka, Japan Project Type: Mixed Use/Multiuse Volume 35 Number 06 January–March 2005 Case Number: C035006 PROJECT TYPE Namba Parks is an urban lifestyle center fitted onto a 3.37-hectare (8.33-acre) underutilized parcel in the heart of Osaka’s central business district (CBD). The site is part of a narrow strip of land owned by Nankai Electric, which has been progressively developing it over the course of half a century, starting from the densest end. Surrounded by raised railroad tracks to the east and an urban boulevard and elevated viaduct to the west, Namba Parks offers green space atop an eight-level assemblage of 108 shops and restaurants arranged to form an indoor-outdoor urban retail and entertainment complex visually anchored by a 30-floor office tower.