Superstorm Sandy Overview

Home , Long Beach Island

American Gas Association Disaster Planning Workshop 2 Franchise Area

3 NJNG Franchise Stats

. Headquarters in Wall, NJ, service customers in five counties within the state

. Operate over 6,900 miles of distribution main and 220 miles of transmission main

. Serve approximately 500,000 customers

. NJNG employees over 780 employees

4 Mantoloking Bridge Storm Facts

. Landfall near Atlantic City, NJ on October 29th at about 8:00 pm

. Spanning approximately 1,000 miles, Superstorm Sandy was the largest Atlantic Ocean hurricane on record.

. Second-costliest storm in the nation’s history

. Maximum Wind Gusts . Surf City 89 mph . Tuckerton 88 mph . Sandy Hook 81 mph . Sea Girt 79 mph

. Storm surge, measured 8.5 feet at Sandy Hook just before gauges were knocked out, estimated to be much higher (estimated at 15 feet)

. Created three breaches on Seaside peninsula

6 Company Firsts

. Over 31,000 customers were curtailed of gas service

. Utilized over 300 mutual aid personnel from 14 different utilities to assist in the restoration process

. Implementation of two command centers and utilization of incident commander

. Re-pressurized or replaced over 270 miles of main in less than a month and half

. Installed one mile of 12” steel main in 3 weeks under extreme field conditions

7 Initial Days

. Tuesday 10/30 . Staffed NJNG personnel County OEMs . Accessed damage to area and identified high risk areas

. Wednesday 10/31 . Sea Bright area and 12” main in Mantoloking made safe . NJNG contacted BPU for aid with fuel and police escorts . First access to northern section of Seaside Peninsula was by boat

. Thursday November 1 . Two staging areas being set up in LBI and Seaside . Top priority: NJNG and mutual aid participating companies will canvas LBI and Mantoloking to Seaside to identify leaks and make safe . Area deemed to unsafe to repair facilities, curtailment decision made

Challenges - Accessibility

. Accessibility to damaged areas . Roads and bridges washed away . Sand drifts seven feet high . Debris and flooding blocking roadways

. Due to accessibility issues ,NJNG did not have the full magnitude of the storm’s impact immediately

. Employees could not get into work or back to their homes

. Landmarks gone

. Valve locations buried

. Pending leak increases

. Leak response by boat

Seaside

10 Leak Response Vehicle

11 Challenges – Power

. Loss of electric power for an extended period impacted many processes

. Several cell towers lost power impacting communications . NJNG reconfigured radio towers to run off generators

. Headquarters generators maxed out

. Lost power to fuel pumps

. Hundreds of employees had no power at their homes increasing stress levels

12 Ortley Beach

13 Challenges - Supplies

. Fuel became an issue two days after the storm . NJNG had shored up diesel fuel delivery prior to the storm but unleaded was gone by Friday at the division fueling stations . Open gas stations were communicated to all field personnel

. Food to feed all the employees was scarce several days after the storm

. Regulator, meter bar, and drive bracket inventory depleted quickly

14 Manasquan

15 Long Beach Island

16 Challenges - Expectations

. Residents expecting natural gas service within the week,

. Heating season was setting in

. Governors office demanding areas be made safe immediately

. Serving 450,000 customers that were not affected

17 Geographic Sectionalization

. Long Beach Island: barrier island with one entrance point, one way feed, storm surge and wind damage, 14,239 customers

. Seaside Peninsula: most heavily damaged area, two entrance point, one way feed, storm surge and wind damage, 15,982 customers

. Ocean Mainland: Barnegat Bay flooding and wind damage, 151,000 customers

. Bay Shore: area from Sandy Hook to Laurence Harbor, Raritan Bay flooding and wind damage, 20,000 customers

. Coastal Monmouth: area from Sandy Hook south to Manasquan, storm surge and wind damage, 58,000 customers

18 Affected Areas

19 Curtailment

Re-pressurization Meter Connect

# of Customers Start Complete Start Complete

Coastal Monmouth 979 11/9 11/21 11/13 12/5 (Manasquan) Bayshore 514 11/10 11/14 11/11 11/17 (Sea Bright) LBI 14,239 11/11 11/23 11/12 11/25

Seaside 15,982 12/3 12/20 12/5 12/15

6 Re-pressurization Map

21 Mantoloking

Before After

22 Mantoloking

12” 60lb main

23 Mantoloking

12” 60lb main

24 Ortley Beach

25 Seaside

26 Long Beach Island

27 Tuckerton Beach

28 Union Beach

29 Asbury Park

Stone Pony

30 Manasquan

31 What was learned ???

32 Pre-Event Planning

Utilized Lessons Learned from Hurricane Irene

. First contact with NGA on the evening of10/25 to discuss potential mutual aid need

. Internal meeting began Friday 10/26, reviewed business unit emergency procedures

. Informed all employees to fuel trucks

. Contacted material vendors regarding meters and pipe

. Located and fueled portable generators at critical sites

. Pre-storm press release directing customers not to turn off gas, also utilized company web site and social media to send the message

Lessons Learned

. Secure lodging for employees and potential utilization of mutual aid

. Secure as much material as possible

33 Post Mortem

. Performed a review of the storm events four months after the storm hit

. Utilized Quality department to coordinate, facilitate, and document discussion

. Discussed what went right and what could be improved

. Storm activities broke out into various sections . Incident Command . Communications . Data Collection/Reporting . Resources . Mutual Aid . Assessments/Restoration . Safety . Material . Normal Operations

Incident Command

NJNG Process

. Set up two incident command centers

. Daily updates from command centers to upper management

. Majority of technology already in place

Lessons Learned

• Set up command centers before storm

• Appoint a logistics manager

• Utilize “runners”

• Identify all forms of communication

35 Communications

NJNG Process . Communication plan established immediately after the storm . Communicated to all stakeholders early and often . Employees . Customers . All government and regulatory officials . Update website and social media on a daily basis

Lessons Learned . Communicate with the customers about the event regardless of the status

. Changes are made on the fly; make sure all employees understand this . Contact municipalities regarding the message of telling residents to turn off their natural gas

36 Data Collection/Reporting

NJNG Process . Set up a central data collection center . Utilized non-operations employees to input data . Developed reports and forms “on the fly”

Lessons Learned . Terminology of what is being collected is imperative, be consistent in definition . Multiple employees communicating the same number created confusion, have one point person in charge of collecting and communicating information . Data input in the field speeds data reporting, runners collecting paper field data

Resources/Mutual Aid

NJNG Process

. Meter Readers are invaluable resource in the assessment process, route knowledge

. Utilized NGA to help identify mutual aid assistance . Never could have completed the assessment and restoration of all affected areas with out the help of mutual aid

. Contacted Entergy to gain their expertise and knowledge regarding re-pressurization

Lessons Learned

. Review employee/contractor skill sets so that they can be quickly and appropriately applied to the right situation

. Have a plan in place for mutual aid employees before they arrive

. Have a point person for mutual aid coordination

Mutual Aid

39 Assessments/Restoration

NJNG Process . Customer gas valve expedited process of getting gas to the meter . Broke out skill set of mutual aid employees and contractors to optimize process . Developed detailed plans for both re-pressurization process and the facility assessment process . Had one person in charge of setting up plans for assessment/restoration and another for re-pressurization . Mobilized garage personnel to the field . As better information regarding field conditions came in the decision to repair versus curtail became clearer

. Utilized helicopter to access damage on a large scale basis

40 Assessments/Restoration

Lessons Learned

. Start in a small sectionalized manner to refine process

. Identify meter sizes

. Have local storeroom capabilities; have on-site storekeeper

. Good government relations and communications helps expedite the restoration process

. Utilize mobile command center as soon as possible; have plenty of coffee

41 Safety

NJNG Process . Safety briefings each morning were paramount . Constantly reminded employees to wear personnel protective equipment . Paired up employees . Waited for debris to be cleared

Lessons Learned . Proceed with caution, safety first ALWAYS . Secure lighting before the storm hits . Coordinate with other utilities during re-pressurization; electric company re- energizing impacted/delayed our process

. Have a safety pamphlet/book available for mutual aid personnel . Be aware of fatigue, employees will push themselves

42 Material

NJNG Process . Started contacting vendors prior to the storm

. Utilized mutual assistance for material . Meter bar vendor had stocked up for Hurricane Season . Repairing barrier island one section at a time limited strain on material needs . Onsite trailers to store material was extremely beneficial . Utilized manual pumps for fuel stations

Lessons Learned . Ability to modify material standards earlier would have helped . In a large event such as this realize other utilities will be ordering the same material . Have someone on-site for material issues

Normal Operations

NJNG Process

. Dedicated supervisors to concentrate on the area of your franchise not affected

Lessons Learned

. Dedicate a certain number of employees for normal operations and do not pull them away

. Prioritize normal operations workload

44 Key Success Factors

. Employee dedication and corporate adaptability

. Government and regulatory relations and support

. Solid communications plan

. Vendor and mutual aid relations

. Developing detailed plan for each major process

. End of day communications with key players

45 Post Event Planning

. Three fold increase in requests for service demolitions

. Increased emergency calls

. Increased third party damages

. Increased turn offs

. FEMA changes to flood lines will impact municipal code requirements

. Anticipating increase in new service request this spring and summer

46 Action Items

. Revise and formalize the Incident Command/Incident Command Center process

. Update Business Continuity Plans

. Update Crisis Management Plan

. Identify criteria for future queries/reports

. Review Field Data Requirements (Data Reporting, Mass Order)

. Potential installation of EFVs on all homes on the barrier islands

. Investigating vents on regulators to stop water intrusion during floods

. Possibly adding additional feeds on to barrier islands

47 Questions?