Western Australia Police Case Study
WESTERN AUSTRALIA POLICE CASE STUDY IDEASCALE IdeaScale Case Studies 2 Western Australia Police Giving ownership of innovation to a workforce that covers 2.5 Million Square Kilometers Western Australia Police is one of eight police jurisdictions in Australia and is responsible for policing the world's largest single geographic jurisdiction. Covering 2.5 million square kilometers, WA Police is made up of 11 districts and 157 police stations, with a unique spread across a major capital city (Perth), regional towns, rural areas and vast remote locations. The population of Western Australia is growing at a rate that will likely see demand for policing services exceed resources. To address this, WA Police launched Frontline 2020, a major reform program that continues to examine all aspects of policing services in order to become even more efficient, productive, and locally-focused. A key element of the Frontline 2020 initiative was the establishment of the Continuous Improvement Team (CIT) to source and select ideas from a workforce of 8,000 officers and public servants. This team used IdeaScale to develop a Frontline Innovation Portal to capture and promote those workforce ideas, particularly those around reducing ‘red-tape’ and unnecessary process. The CIT was able to launch the first version of the portal within a day on IdeaScale and present it to the executive team that evening, allowing the project to be fast-tracked. WA Police approved all members to its community by asking them to sign on with their work email address and disabled anonymous submission in order to encourage transparency. To start the conversation, the CIT promoted their IdeaScale community in a weekly newsletter, in workshops with senior leadership and the CIT, and changed all work desktops to show an invitation to the Frontline Innovation Portal.
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