The Application of Foreign Experience in Tourism Business of Uzbekistan
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THE APPLICATION OF FOREIGN EXPERIENCE IN TOURISM BUSINESS OF UZBEKISTAN Abidova Dilfuza1 1candidate of economic sciences, associate professor, Serves and Tourism Chair, International Tourism Faculty, e-mail: [email protected] Abdurakhmonov Abdulaziz2 2student TU-33, e-mail: [email protected] Tourism is one of the intensively developing and highly profitable industries in the world, which contributes to the strengthening of international socio-economic, cultural and spiritual ties. Currently, world tourism has felt a revival and in recent times global tourism revenues have increased and this is a good prerequisite in order to prepare the tourism industry of our country for more intensive development. More than four thousand cultural monuments, material and spiritual values found on the territory of our country are included in the UNESCO World Cultural Heritage Register, which lays significant potential for the development of international tourism. Some work is also being done to popularize the tourist and cultural-historical potential of Uzbekistan. The Ministry of Foreign Affairs, embassies and representative offices abroad regularly hold events (presentations and briefings) on the tourist potential of Uzbekistan. During the years of the sovereign development of Uzbekistan, the main thing was done: our historical cities of Samarkand, Bukhara, Khiva, Termez were recognized as centers of ancient civilization, which made a worthy contribution to the development of world culture, science and politics, are a place of attraction of tourists. A legal basis was laid for the development of tourism and a tourist infrastructure was created. It gives grounds to believe that Uzbekistan has a good potential for the further development of tourism. However, the study and analysis of this issue raised a wide layer of problems associated with the development of tourism. The fact is that the modern tourist industry is a multifaceted activity that combines historical, educational, cultural, business, service, and therefore the level of tourism and its profitability depends on several factors in common. Despite having potential, income from tourism in Uzbekistan does not exceed 2% of GDP, while in other countries (Spain, the USA, France, Egypt, Malaysia, the UAE), income from tourism ranges from 10 to 45% of GDP. Such a contrast in the figures of profitability from the tourism industry makes us think about the causes and the search for a solution to this problem. It should be noted that the country's tourist rating is directly related to attracting investment in this industry. The development of tourism in the country with the use of foreign experience could increase the inflow of investments, the flow of currency due to an 31 http://tsue.uz/ increase in the export of services, create new jobs, and qualitatively improve the level of service. Tourism is a branch of the global economy and its development; the rises and falls correct the intensity of globalization processes. That is why, first of all, it is necessary to focus on the international component of this issue. The offer of tourist services significantly exceeds the demand for tourist trips, i.e. The number of countries receiving tourists is much larger than the number of countries that supply tourists. In other words, the international tourism market is a buyer's market, therefore, in order to increase tourist flow to our country, tourist services must not only correspond to the international level, but also surpass them in individual indicators. Once again, international tourism in the modern world is a part of the global economy and an established industry, so that the tourism industry of Uzbekistan enters and adequately represents our country in global tourism, it is necessary to meet all international requirements in the field of tourism. The volume of international tourist flow continues to grow steadily, even in the face of occasional problems in economic, political, environmental energy and a number of other crises. Significant results in tourism are achieved largely due to the large number of large-scale events, such as the Summer Olympics, the Winter Olympics, the World Hockey Championships, football and others. More than 65% of all movements of foreign tourists and 75% of trips created all over the world are made by citizens of industrialized countries. Particularly, Uzbekistan also has such a trend of tourism development and an increase in the flow of tourists. In the past 15 years, the number of tourists visiting Uzbekistan has increased by 6.5 times, i.e. from 442,100 visitors in 2002 to 2,847,900 visitors in 2017. However, the outbound tourism ratio is much higher than inbound tourism. Thus, the number of citizens of Uzbekistan who visited other countries in 2017 was 5,182,500 which are 15.5 times more than in 2002. (Fig. 1). Fig.1. The number of citizens of Uzbekistan who visited foreign countries and the number of citizens of foreign countries who visited Uzbekistan in the years 2002-2017.[3] 8a mln 7 mln 5,182,500, 6 mln 5 mln 4 mln 415400 The number of citizens of foreign countries 3 mln 2,847,900 arrived in Uzbekistan 2 mln The number of 1 mln citizens of Uzbekistan who visited foreign 0 countries 2002 y 2007 y 2012 y 2017 y 32 http://tsue.uz/ Objectively assessing the situation, it should be noted that our state pays considerable attention to the development of tourism. During the years of sovereign development in Uzbekistan, a legal base and infrastructure of tourism has been created. Today, 886 hotels operate in the tourism system, 795 travel companies (travel agents and tour operators), with about 90% of tourism organizations and firms belonging to the private sector, which affects the formation of a competitive environment in the tourism system to provide tourist services. There are 5 higher educational institutions in the country to date, that produce specialists in this field: the Samarkand Institute of Economics and Service, Tashkent State University of Economics, Bukhara and Urgench State Universities, and the Management Development Institute of Singapore in Tashkent. Every year more than 500 students who graduated from universities in this specialty receive bachelor's degrees, and more than 40 - masters. In addition, more than 3.5 thousand cadres produce 12 specialized vocational colleges. For most countries of the world, nowadays, tourism is one of the main sources of income. Tourism ranks first in the world among all other sectors of the economy in terms of the number of jobs. If in 1998, 115 million people were employed in the sphere of tourism, then according to the forecast in 2020, 550 million jobs will be created. Currently, tourism in different countries is very uneven. Mostly tourists travel from highly developed countries, which, according to WTO terminology, are countries-suppliers of tourists. This group includes states where the share of population’s departure for foreign travel is more than 10%. The number of such countries is small (12-15), but their list is constantly growing. Until recently, their number, in addition to the highly developed countries of Western and Northern Europe, North America and Japan, included the states of Eastern Europe and the Persian Gulf region. Today, their place is actively occupied by new industrial countries, developing states that have attained a high degree of development - the Republic of Korea, Singapore, etc.[2] In recent years, the role of the experience of developed countries in the field of tourism and its application in Uzbekistan has increased. International tourism, which is one of the leading and dynamically developing branches of the world economy, has its own specific features that must be taken into account when organizing the tourism business. Implementation of the strategic program will require further improvement of service, transport and infrastructure, marketing and education. It was emphasized that all these processes should be carried out with the support of the state. Investments in the tourism industry should be targeted, and this will be done by issuing licenses to investment and consulting firms. It is determined that the improvement of the quality of services will occur through the implementation of a quality management system. This in turn gives a characteristic feature in the development of the tourism industry with the use of foreign experience. Very relevant is the model of tourism development, which includes all the effective methods and tactics of managing this economy, operating successfully in developed countries, such as Spain, France, USA and so on. There are strong imbalances in the development of tourism in Uzbekistan. 33 http://tsue.uz/ Outbound tourism, which leads to the invisible import of capital, dominates significantly - money spent by domestic tourists on foreign trips, payment of transportation costs and other services in the country of temporary residence. Most travel companies in Uzbekistan are focused on outbound tourism. Therefore, the main direction of development of tourist entrepreneurship today is the development of inbound tourism. It should be noted that in 2018 there were significant constraints to the development of international tourism. These are economic sanctions against Russia, the tense situation in Ukraine, Egypt, Turkey and France, regional conflicts. However, despite significant constraints, the growth of international tourism continues. Let's look at the activities of the tourist business of some countries. Recently, the rapid development of the tourist complex has been observed in China. According to statistics from the UN World Tourism Organization (UNWTO) on international tourist traffic in 2017, China with 60.7 million visitors ranked fourth after the United States, Spain and France. The development of tourism in China has led to the widespread expansion of the hotel sector in the country. According to the data of 2014, in China there were 18,874 objects of the collective form of accommodation, providing services in the amount of 705.524 billion ¥.