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Home , Business casual, Earring, Hosiery, Wardrobe (clothing)

Looking the Part

We’re All a Part of the Show As a member of the Universal Orlando team, you are part of a talented group of people sharing the fun, excitement, atmosphere, and entertainment with our guests. Our success in providing an enjoyable and memorable entertainment experience for our guests depends on you. Whether your role is with guests or behind-the-scenes, your attitude, grooming habits, and attention to detail in how you care for your appearance will have a major impact on the overall impression you make. Your appearance plays an important role in our goal to exceed our guests’ expectations. We strive to present a consistently clean, neat, and approachable image to our guests. Therefore, we expect all Team Members to adhere to our prescribed Appearance Standards that reflect our resort’s image. It is important to understand that the appearance standards below are guidelines and do not replace good judgment. Any and/or appearance circumstance that may be considered questionable will not be permitted. We are proud of the entertainment experience we present to our guests and it is our Team Members that make the experience come to life. If you have any questions you must ask your leader, an HR representative, or the Wardrobe Department. Your department may have additional appearance standards that your supervisor will outline for you. Appearance Standards: All Team Members Here is what we expect of you as a member of the Universal Orlando team, both on stage and backstage: Name Tags • Name tags must be worn while on stage in guest areas, as they are an important part of our wardrobe and contribute to guest and Team Member interactions. Unless otherwise specified by the Wardrobe Department, name tags should be worn on the upper left of your – not on a lanyard (with certain exceptions). Name tags must be worn on the outermost layer of . Wearing of name tags is also encouraged for backstage Team Members. • Wearing a name tag not only identifies you to our guests as a Team Member, but it also provides an additional element of service by identifying your first name and your hometown. • Your first name tag will be given to you. Should you lose your name tag you must obtain a replacement from ID Processing in Wardrobe immediately. • The only other acceptable buttons, pins, or tags are those issued by Wardrobe for special or events. One anniversary pin commemorating milestone anniversaries with Universal Orlando may be worn in the upper right quadrant of your name tag. Anniversary

7 pins will be distributed by your supervisor. Please visit Team Brand Pride Member Services to have the hole placed on the nametag in • While working you are presenting the image of Universal the correct position. Orlando and can take pride in being part of an organization • Keep your name tag “show-ready” and obtain a replacement whose vision is to be recognized as the number one if it is old or damaged. entertainment destination in the world. As such clothing, • Please do not wear your name tag if you are visiting the jewelry, accessories, etc should not display competitors’ resort as a guest. logos.

Show Readiness • While in guest areas we should always be ready and able Wardrobed Team Members to meet our guests’ needs whether on the clock or not. This Wardrobe means we should look and act appropriately at all times. For • Universal Orlando provides each Team Member with this reason, refrain from chewing gum or tobacco, eating, appropriate wardrobe and costumes as may be required for and drinking in guest areas. each position. • Your wardrobe is considered Company property and should Personal Hygiene not be removed from the premises without the Wardrobe • Due to close contact with our guests and co-workers, we Department’s approval. expect everyone to be neat and clean and to practice good physical and oral hygiene. Cell Phones and Electronic Devices • The use of personal mobile communications or electronic and Contact Lenses devices (i.e. cell phones, text messaging, direct connect • Sunglasses with conservative frames and colors (black, access, Bluetooth earpieces, MP3 players, iPods, etc.) is brown, or ) are permitted when working outdoors on prohibited while on stage in guest areas and/or on the sunny days. clock. These devices must not be visible and are to be in • Mirrored sunglasses are not acceptable. silent mode at all times. In no way should electronic devices • A Team Member’s eyes must be visible through lenses to interrupt your interaction with guests or fellow Team ensure good eye contact with our guests. Members. • Contact lenses, if worn, must be of a natural color. Color(s) • For safety reasons you may not listen to digital devices unnatural to human eye are not acceptable. and wear headphones or buds in guest areas and some areas backstage – such as maintenance shops, stockrooms, kitchens, warehouses, in vehicles and in other areas where • Except for , other forms of jewelry or visible piercing you may work on or around equipment and machinery – (including but not limited to nose, tongue, lip, cheek, and unless issued by the Company for work purposes, such ) or additional non-lobe piercings are not as radios. In non-wardrobed roles, you must obtain prior allowed. Spacers or retainers are only permitted if they meet approval from your supervisor to listen to a digital device the size of approved earrings, as detailed in the Jewelry using headsets or ear buds. section of Appearance Standards, and have the appearance of an . • The use of bandages or any other items to cover up body • Wardrobed Team Members, unless otherwise advised, are jewelry, spacers, retainers, etc. is not permitted. required to provide their own shoes. • This guideline applies to all Universal Orlando Team • Shoes must be clean and in good condition. Members with the exception of Make-up Artists and Holiday • Our Wardrobe Department has examples of appropriate Event Performers working Halloween Horror Nights. styles and colors for your wardrobe. The basic guidelines, however, are that the shoes must be of a solid color (white, Tattoos black, or brown). • No visible tattoos are allowed for Team Members who • Shoes must have matching . interact with guests. • Shoes may not have multiple designs, varying colors, or • Non-guest contact Team Members may have tasteful highly visible brand names or logos. visible tattoos except on hands, neck, or face. Non-guest • Hi- and mid-top tennis shoes are acceptable only when contact Team Members are defined as Night Park Service long pants are worn. Attendants, Warehouse, Production Kitchen, Entertainment • The Wardrobe Department can provide you with information Technicians 1 - 5, Tech Services Team Members, and about where you can purchase acceptable shoes. backstage Team Members. All visible tattoos must be • Certain positions may require Team Members to wear disclosed during the job interview. Team Members with appropriate safety shoes. The Team Members’ manager or visible tattoos that were not disclosed prior to an offer of the Wardrobe Department will advise these Team Members employment and are outside our guidelines will be removed if their roles require safety shoes to be worn. from their position and may result in termination. • Use of bandages, wrist , or make-up to cover tattoos is not allowed. 8 • Hair jewelry and are not permitted. • Only hats issued by the Wardrobe Department are • Bandannas, “Skull ” and “Do/Doo Rags” are not permitted. allowed. Pockets Fingernails • Combs, brushes, picks, cigarette cartons, or other personal • Nails should all be one length, clean, filed, trimmed (no items should not stick out of pockets. longer than ¼ inch beyond the finger tip), and maintained so • Pockets are not to be stuffed so that they bulge. the edges and surfaces are cleanable and not rough. • Nail polish should be of one color only and may be a clear, neutral, or subtle color. French manicures are acceptable. • Appropriate undergarments must be worn and must not be • No decals, jewelry, sparkles, or patterns may be used. visible. They should be of a neutral solid color and not have • Chipped nail polish is not acceptable. any visible designs or logos. • Due to FDA requirements, for the safety of our guests and • must be solid white or solid black; crewneck Team Members, backstage food service Team Members (line or v-neck is permitted under costumes with a traditional production cooks, first cooks, second cooks, and stewards) neckline. Undershirts should only be minimally visible at and food handlers in Merchandise may not wear fingernail the neckline and should not extend past the sleeves of the polish or artificial fingernails when working with exposed . food unless wearing gloves in good repair. Team Members • Pants must be appropriately fitted on the and cannot assigned to the Starbucks units are not permitted to wear be worn beneath the hip line. Undergarments must not be fingernail polish or artificial fingernails at any time. visible above the waistline of pants or wardrobe. Jewelry Wardrobed Women • One small per hand, a , and two pairs of earrings are permitted. Make-up • No other visible jewelry, such as , , or • Make-up should give a natural appearance, displaying a , is permitted. professional image. • Earrings should be post-style or clip-on. Hoop, demi-hoop, • Foundation should be complementary to your skin color or dangling earrings are not acceptable. The complete fully (no extreme colors or highlights). Eye shadows and eyeliner extended earring must fit inside the diameter of a quarter. in subtle tones are acceptable. Lipsticks and lip liners may • Earrings must be a matched set with up to two earrings per be clear glosses or matching subtle pastels. Colors should ear, and worn on the bottom of the only. complement your wardrobe. • Use of bandages to cover other earrings is not acceptable. • Except for earrings, other forms of jewelry or visible Hair piercing (including but not limited to nose, tongue, lip, • We do not permit extreme styling. Hats and/or visors must cheek, eyebrow piercings or gauges, including ear gauges) sit naturally on the forehead. or additional non-lobe piercings are not allowed. Spacers • Dreadlocks are not permitted. or retainers of any type, even when clear in color, are only • Shaving part of the head or eyebrows, cutting or dying permitted if they meet the size of approved earrings, as designs into the hair, and dying hair in color(s) unnatural to detailed above, and have the appearance of an earring. human hair are not acceptable. • Teeth grills, or any other dental jewelry, are not permitted. • Hair of differing lengths or hair that covers one or both eyes • Due to FDA requirements, for the safety of our guests and is not acceptable. Team Members, backstage food service Team Members (line • Long hair must be worn away from the face and confined by production cooks, first cooks, second cooks, and stewards) appropriate hair accessories. and food handlers in Merchandise may wear a plain ring such • Hair extensions must be consistent with the overall hair as a wedding band, while preparing food. No other jewelry is color. allowed. • Corn rows and long braids are acceptable. may finish the braid and should be complementary to the wardrobe. and • All food service Team Members must wear hair restraints • Socks or hosiery must be worn as determined by your so that hair could not possibly contact exposed food, clean wardrobe specifications. equipment, utensils, linens, and unwrapped single-service • Socks and hosiery should be of one color with no visible and single-use articles. designs or stripes. • Hosiery should be of a color complementary to the , Hair Accessories , or pants. • Accessories must serve a practical function and be complementary to the wardrobe. • Small plain barrettes or hair ribbons in a complementary color to the wardrobe may be used to confine hair. • Plain rubber bands should be covered by a hair ribbon or . 9 cheek, eyebrow piercings or gauges, including ear gauges) Wardrobed Men or additional non-lobe piercings are not allowed. Spacers or retainers of any type, even when clear in color, are only Make-up permitted if they meet the size of approved earrings, as • Make-up is not permitted except for specified entertainers. detailed above, and have the appearance of an earring. Hair • Teeth grills, or any other dental jewelry, are not permitted. • Hair must be neat and clean in appearance. We do not • Due to FDA requirements, for the safety of our guests and permit extreme styling. Completely shaved heads are Team Members, backstage food service Team Members (line acceptable. production cooks, first cooks, second cooks, and stewards) • Dreadlocks are not permitted. and food handlers in Merchandise may wear a plain ring such • Shaving parts of the head and eyebrows, cutting or dying as a wedding band, while preparing food. No other jewelry is designs into the hair, and dying the hair colors unnatural to allowed. human hair are not acceptable. • Hair may be no longer than the middle of the neck. Socks • Hair of differing lengths or hair that covers one or both eyes • Socks must be worn as determined by your wardrobe is not acceptable. specifications. • Corn rows are acceptable, but are not to exceed the top of • Socks should be of one color with no visible designs or the wardrobe collar. Beads may finish the braid and should stripes. be complementary to the wardrobe. • Side-length should be no longer than the bottom of the ear. • All food service Team Members must wear hair restraints Winter Wardrobe Guidelines so that hair could not possibly contact exposed food, clean During the winter months, Universal Orlando’s Wardrobe equipment, utensils, linens, and unwrapped single-service standards allow for additional clothing to keep Team Members and single-use articles. warm. • Bandannas, “Skull Caps” and “Do/Doo Rags” are not allowed. • Wardrobe issues jackets for Team Members working Facial Hair outdoors only or in specific venues that are considered • Beards must be fully developed and well-groomed. open-air venues. (Jackets are not distributed to Team - Fully developed is defined as complete skin coverage. Members who work indoors.) - Length of facial hair is not to exceed ¼ inch. (For • Most jackets are three-season jackets and can be used alone reference, ¼ inch is the length of a pencil eraser.) or with a liner. Liners should never be worn without a • Goatees must be fully developed and well-groomed. or outside a jacket. • Soul patches must be neat and well-groomed. • Mustaches that reach no longer than the corners of the and Sweatshirts mouth are permitted, if neatly trimmed and fully developed. • Wardrobe issues sweaters and sweatshirts for Team • Sideburns must be neatly trimmed and reach no longer than Members who work in indoor venues only. (Sweaters and the bottom of the ear. jackets are available for Team Members in Admissions.) • Designs, unnatural coloring, braiding, or other unnatural Headwear facial hair looks are not permitted. • Wardrobe provides themed headwear for every outdoor • Flared sideburns are not permitted. venue / open-air venue. In the event that the temperature Fingernails drops below 55 degrees, additional cold weather knit caps • Nails should be clean, filed, trimmed, (no longer than finger are permitted. Knit caps are not provided by Wardrobe. The tip length), and maintained so the edges and surfaces are only approved knit color is black; they have to be solid cleanable and not rough. black with no logos. Wardrobe-compliant black knit caps are available for purchase at U-Stop during the winter months. Jewelry • One small ring per hand, one watch, and a tie clasp or pin Layering Clothes approved by the Wardrobe Department are acceptable. • In the event it is an extremely cold day and the jacket does • No other visible jewelry, such as necklaces, bracelets, or not provide enough warmth, Team Members might wish to anklets, is permitted. layer clothes underneath the jacket. Garments such as long • One plain post earring no larger than ¼ inch may be worn johns can be used to layer under UO garments. Long sleeve in the lobe of each ear. Hoops and dangling earrings are not are also permitted under a company issued permitted. wardrobe shirt, provided that the Team Member is wearing a • Use of bandages to cover other earrings is not allowed. company issued jacket or . • Except for earrings, other forms of jewelry or visible piercing (including but not limited to nose, tongue, lip,

10 • If a Team Member removes his or her jacket or sweater, • UO will have access to all lockers and will conduct random and continues to work in the guests’ view, he or she must locker clean-outs. Valuables should not be stored in the remove the long sleeve shirt. Long sleeved shirts are not to wardrobe lockers. be visible while in guests’ view (other than at the neckline). Approved colors for long sleeve undershirts are white, Wardrobe Hotline cream, or tan. (Security Team Members are allowed to wear • A Wardrobe Hotline has been set up to handle any wardrobe blue and black colors.) questions or concerns that may arise during the wardrobe • Wardrobe does not issue long johns or other layered process. The Wardrobe Hotline is 407-363-8780. undergarments. Non-Wardrobed Team Members Gloves • Wardrobe does not supply gloves. However, gloves are Non-wardrobed Team Members, whether they work backstage permitted during periods of extreme cold. colors can or on stage, must always present a professional image that vary but need to be complementary to the wardrobe. supports our brand. The guidelines below may not be all encompassing and good judgment should always be used. While on stage (whether you are working or involved in other Use and Care of Wardrobe work activities) it is even more important to ensure you Look We have carefully designed and selected wardrobe items The Part. While on stage you are part of the show and must to add to the overall ambiance of our streets, shops, service always be camera ready. facilities, restaurants, rides, and attractions. Wardrobe helps All Universal Orlando Team Members should use good enhance the atmosphere we create for our guests. judgement to select clothing that is appropriate for their The manner in which you wear your wardrobe affects the business environment and that represents a professional success of the venue in which you work and ultimately reflects image. Department leaders may have specific standards within the attitudes of the whole Company. Please: their work unit. is acceptable . It is defined at a • Make sure that all items are always clean, pressed, and in a minimum to include khakis, dress slacks, collared button proper state of repair. down dress shirts, and polo shirts. Polo shirts should be an • Always keep your shirt or tucked into your skirt or appropriate fit and in good condition and should not display pants unless otherwise specified by Wardrobe. competitors’ logos. • No matter where you work or what your role is, anytime you • More casual attire, including appropriate in good are in a public area you are “on stage” and your Wardrobe condition (no tears, holes, fading, etc.) and tennis shoes must be worn as intended. (in good repair, are a solid color, and have appropriate • Only wear outerwear issued by Wardrobe (with some laces), may be worn when approved by the department exceptions). head (Division’s most Senior Leader) as appropriate for the • Do not attempt to improvise or “mix and match” wardrobe business function. When conducting business over lunch items. on-stage with other Team Members, name tags should be • ‘Loaned’ garments are not to be taken home and are to be removed. returned at end of each shift. • Wardrobe is considered to be Company property. Therefore, Business Casual attire is required if you are in a front of the intentional misuse or lack of appropriate care of house (guest facing) role, will be in guest areas interacting wardrobe items, including leaving garments unsecured in with guests and/or when meeting or hosting external clients. locker areas and/or venues, and unapproved removal from Again, professional judgement is expected at all times. property, is subject to disciplinary action up to and including termination. Following are examples of unacceptable appearance: If you have a question or require clarification regarding a • Clothing that could be offensive or deflect from our brand wardrobe item, please contact your supervisor. • or shirts with straps of less than 1 inch • Sheer, low cut Lockers • Tight fitting pants such as or stirrup pants • Casual and Regular Team Members are issued a free locker • Shorts (when available) to be secured by UO-supplied locks only. • Warm-up , sweat pants, lounge wear, etc. If a locker is not available, Team Members will be issued a • T-shirts or sweatshirts storage bag. • Flip flops • Seasonal Team Members are provided a storage bag and a slot storage number. This bag is used to store personal Female Non-Wardrobed Team Members: garments until their shift is over. • Must adhere to the spirit and intent of the hair guidelines for wardrobed Team Members. On stage – or guest contact – Team Members should also follow the hair accessories guidelines for wardrobed Team Members.

11 • Similar to our wardrobed Team Members, when working on stage two pairs of earrings are permitted to be worn on the Entertainment Team Members bottom of the earlobe only; however for non-wardrobed • Team Members selected to perform in a live show, or in any females, hoops and dangling earrings are permitted. Rings, of Universal Orlando’s other attractions, may be required to necklaces and bracelets are also acceptable. wear specialized make-up, hair, or wardrobe items. • Should adhere to the same fingernails guidelines for • Specific requirements of these roles will be determined by wardrobed Team Members. The same guidelines pertain to the Entertainment Department, which may supersede the those Team Members wearing open shoes that expose the Appearance Standards sections that apply. toes. (Backstage Team Members who do not have guest contact are permitted to be more liberal in color and design while maintaining a professional look. Department leaders Appearance Standard Accommodation may define professional look at their discretion.) • Capri-style pants (in non-stretch dress pant material) which Requests - Medical and/or Religious extend to mid-calf or longer are acceptable. Requests for an exception to the Universal Orlando • , if worn, must be full or mid-length (approximately Appearance Standards for medical or religious reasons must be knee length). presented to your Human Resources Manager.

Male Non-Wardrobed Team Members: • A copy of the request for medical accommodations and • Must adhere to the same hair, facial hair, and earring supporting medical information is to be retained at Health guidelines for male wardrobed Team Members. Services, to ensure records privacy. • Are only permitted to wear button down straight hemmed • A copy of any approved restriction is to be sent to your shirts outside the pants. All other shirts must be neatly manager. tucked. • Permanent medical restrictions must be updated annually, or more frequently if the condition changes. Team Members Working at Universal’s Volcano Bay™ • Shorts/ – shorts (male and female) or skorts (female only) may be worn at Volcano Bay*. Color options may include shades of Khaki, Navy, White, Grey, and Black. Shorts should extend to the top of the knee at minimum and be free of wear and tear. No cargo, , or extreme patterns are permitted on shorts or skorts. Shorts should be partnered with an appropriate at all times. • Shoes - are permissible at Universal’s Volcano Bay*. They should be clean and have flat bottoms. Socks should always be paired when wearing sneakers, white or black color only, and be no higher than the top of the ankle. Shoes should be closed-toe with backing when performing duty manager coverage; no open-toed shoes are permitted during these shifts.

*Department leaders at Volcano Bay may have specific standards within their work unit. Any questions or concerns regarding your appearance should be directed to your immediate supervisor.

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