GR No 034/06
ISLE OF MAN GOVERNMENT
ANNUAL REPORT 2006
Laid before Tynwald on 17th October 2006
D J Gelling MLC Chief Minister
October 2006 Price: £5.00
ISLE OF MAN GOVERNMENT
ANNUAL REPORT 2006
To: The Hon. Noel Q. Cringle, President of Tynwald, and the Honourable Council of Keys and Tynwald assembled.
CONTENTS
Foreword by Chief Minister
PART I: General Overview Page No.
1 The Economy 2 2 Population 4 3 Capital Spending 5 4 Revenue Spending 8 5 Personnel 11
Part II: The Isle of Man Government Plan 2005/08
6. Introduction 14 Economic Progress 14 Social Well Being 15 Quality Environment 16 Good Government 17 Sound Infrastructure 18 Positive National Identity 19 Department of Agriculture Fisheries & Forestry 20 Department of Education 22 Department of Health & Social Security 24 Department of Home Affairs 27 Department of Local Government & the Environment 29 Department of Tourism & Leisure 32 Department of Trade & Industry 35 Department of Transport 38 The Treasury 41 Chief Secretary’s Office 45 Communications Commission 48 Financial Supervision Commission 50 General Registry 52 Insurance & Pensions Authority 54 Isle of Man Post Office 55 Isle of Man Water Authority 56 Manx Electricity Authority 58 Manx National Heritage 60 Office of Fair Trading 62 Personnel Office 64
Part III: Isle of Man Government Plan 2005 – Report on progress of Actions and KPIs
Economic Progress 66 Social Well Being 74 Quality Environment 91 Good Government 98 Sound Infrastructure 105 Positive National Identity 111
APPENDICES 1. National Income Data 2. National Income Compared to the UK 3. Income Generated in Basic Sectors 4. Legislation enacted
FOREWORD BY CHIEF MINISTER
This, the final annual report of the current Government, is an opportunity for reflection on the achievements and challenges of the past five years, and the prospects for the future.
Overall, the period has seen the Isle of Man make real and significant progress in the development of our public services, economy and international reputation.
It has included, to give just a few examples, a brand new modern hospital, an energy-from-waste plant, new and extended schools, upgraded GP surgeries, new and modernised homes for first-time buyers and public sector tenants, and the splendid refurbishment of the Villa Marina. These and other projects are listed in this report.
Although we residents may sometimes take them for granted, visitors to the Island are often impressed by the extent and quality of such improvements in a small community. Contrary to popular perception, all but a fraction of the capital spending programme is delivered within the budget voted by Tynwald.
In the field of social protection, the period has witnessed the introduction of a minimum wage and the updating of our employment laws.
The Island’s economy has continued to grow and diversify, with national income per capita pulling further ahead each year of the UK and EU averages. The international reputation of the Isle of Man has been further enhanced by our positive engagement with EU and OECD taxation initiatives, by our profile within the British-Irish Council, by a ‘clean bill of health’ on finance sector regulation from the International Monetary Fund, and by our continuing triple-A international credit rating.
To outline the fundamental strength of the Island’s position is not to deny that there have been problems, as there are in every country. The important thing is not to ignore problems, nor to get bogged down in them, but to be big enough to investigate any failure and learn from the experience.
The recent renewed emphasis on the principles of good corporate governance, underlining the need for openness, integrity and accountability, is one example of this learning process.
Looking ahead, the Isle of Man has robust economic and taxation strategies in place to meet the demands of an increasingly competitive global marketplace. The new branding concept ‘Freedom to Flourish’ will help to raise awareness of the Island’s distinct advantages.
As I have learned over many years in Government, there will always be challenges on the international front - but there will always be opportunities too.
Within the Island there is an increasing awareness that the public purse is not a bottomless pit, which means making the best possible use of the finite resources available and ensuring efficiency and value for money. That can involve taking difficult decisions on a national and long-term basis, and rising above purely local and short-term pressures.
Above all, we should maintain a sense of realism – avoiding both bland complacency and negative nit-picking. Given a clear recognition of the challenges to be faced, and our strength as a community to meet those challenges I have every confidence that the people of the Isle of Man will continue to succeed and enjoy the benefits of a high quality of life and the Island’s unique cultural heritage.
Donald Gelling Chief Minister
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PART I: GENERAL OVERVIEW
1. THE ECONOMY
Overview
1.1 The Isle of Man economy continues to develop, expand and diversify.
1.2 National income accounts for 2004/05 revealed real growth for that year of 5.2%. Between 2000/01 and 2004/05 the output of goods and services in the economy as measured by gross domestic product (GDP) has expanded by over one-quarter. In per capita terms the increase has been 22%. From a position where the Island’s per capita GDP stood at just 89% of that of the United Kingdom, it is now at 110% of the UK figure and 121% of that of the EU15.
1.3 A key aspect of Government’s economic policy, as reinforced in the Government Plan and the Economic Strategy and addressed in the ‘Economy 2014’ report, is the further diversification of the economic base. The last year has seen major advancement in the development of ‘new’ sectors of the economy such as e-gaming, film, space and satellites, and aircraft registration. These sectors will widen the economic base and confirm the diversification of the economy as evidenced in the national income accounts in, for example, the gradual reduction in the predominance of the finance sector in accounting now for 35% of national income, down from the previous year’s 36% (although unchanged under previously used classifications) and its peak of 42% (in 1998/99) despite its own continued expansion.
1.4 The last year has seen further growth evidenced in all the key indicators, including those relating to employment (numbers in employment have increased by around 500 in the year to June) and job vacancies (notifications to the Job Centre are running at record highs). The unemployment rate has moved above that of the previous five years but nevertheless still stands at only 1.5% (and it should be noted that the economically active population figure which forms the basis for this calculation will be revised upwards – and hence the unemployment rate revised downwards - upon conclusion of the Population Census exercise).
1.5 Domestic price inflation in 2005/06 has again been significantly impacted upon by rising world energy prices. Annual inflation, as measured by the retail price index, has however come off its highs experienced in 2004 and in the year to date has been no higher than 3.6% for the last 12 months. Whilst the trend has been downwards and the rate is now relatively stable, the volatility of fuel prices will see the inflation rate move around the trend from month to month.
1.6 House prices continue to move upwards but at their slowest rate for almost a decade. In the 12 months to the end of June this year the average price of a house sold on the Island was £234,237, compared to £225,275 to June 2005, an increase of just 4%. Despite renewed inward migration since 2003 and the maintenance of low interest rates, the housing market is likely to remain relatively subdued in the year ahead.
1.7 The United Kingdom economy improved in 2005/06, with growth expectations for the year now around 2.5%%. But the UK economy has for a long time now been driven by debt financed consumer spending and there are rising concerns surrounding the ability of households to continue to finance personal debt. These concerns are heightened by increasing unemployment and job uncertainty. Growth targets are unlikely to be reached unless stronger export and investment performance can make up for the anticipated falls in consumer spending.
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1.8 The year has seen renewed growth in key EU economies and continued strong (if now faltering) expansion in the US. But it is India and China whose growth rates are powering ahead. In so doing, increased demand pressures have been put on commodities prices, including oil. But at the same time their development is creating market opportunities for western companies and so helping to perpetuate the expansion of world trade and investment, to the ultimate benefit of all competitive trading nations.
Income from Employment
1.9 In June 2005 the average gross earnings of full-time employees was £489 per week (up 0.9% over the year) with the middle 50% falling in the band £333 to £575 per week. Full- time employees worked an average of 38.5 hours per week, including 1.6 hours of overtime. Average earnings in the Isle of Man were 95% of those in Great Britain.
1.10 The comparatively slow rate of increase in earnings, below the RPI inflation rate over the same period of 4%, has been explained by some employers as a response to general increases in competitive pressures and to the squeeze put on company margins by increases in energy bills.
Isle of Man National Income
1.11 The national income accounts provide a measure of overall growth and development of the Manx economy and indicate the changing importance of its component sectors. The main national accounting measures, Gross Domestic Product (GDP) and Gross National Product (GNP), provide a monetary valuation of the Manx economy as a whole. GDP represents the monetary value of all goods and services produced within the Island’s economy over a one year period, and provides a measure of both personal and corporate income derived from economic activity on the Island. GNP also takes account of net income received from abroad in the form of interest, rents, profits and dividends.
1.12 The latest national income accounts relate to the fiscal year 2004/05 and reveal that in that year the economy, as measured by GDP, expanded by 11.5% in cash terms, 5.2% in real terms (when the effects of rising prices are stripped out). This rate of growth, although slower than the 6.3% of 2003/04, nevertheless shows that, though some way off its peak recorded in the late 1990’s, the economy continues to perform creditably.
1.13 Whilst certain sector classification changes introduced in the compilation of the accounts make comparisons with 2003/04 imprecise for certain sectors, it can nevertheless be discerned that whilst the financial services industry grew in real terms by 5% (and by over 11% in cash terms) to take its contribution to national income to a new high of £613m, other sectors turned in even stronger performances, notably in engineering and general manufacturing (income increases in cash terms of 32% and 39% respectively), and wholesaling (29%) whilst the tourism industry continued its rebound from the foot and mouth epidemic affected year of 2001, posting real growth of almost 11%.
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2. POPULATION
2.1 The Census of April 2001 enumerated the Island’s resident population at 76,315. This represents an increase of 4,601 (or 6.4%) since 1996.
2.2 The population inflow that helped sustain the Island’s economic performance also further improved the population age balance such that the Dependency Ratio (broadly the ratio of school and pre-school children and the retired to the population of working age) fell from 65.8% in 1996 to 62.1%. The table below shows the age distribution of the population compared to 1996:
1996 2001
Age group Number Percentage Number Percentage of Total of Total
0-15 years 13,483 18.8 14,509 19.0
16-59 years (women) 16-64 years (men) 43,278 60.3 47,081 61.7
Over 59 years (women) Over 64 years (men) 14,953 20.9 14,725 19.3
Total 71,714 100.0 76,315 100.0
2.3 Provisional results from the 2006 Population Census suggest a current resident population of around 79,800. This would represent an increase of some 3,500 over five years, although it should be noted that perhaps around 500 of the increase is accounted for by a change in classification which has brought recent incoming workers and dependants into the calculation when previously they would have self-classified as non-resident.
4 3. CAPITAL SPENDING
General Policy
3.1 The general policy has remained consistent with previous years, namely that in framing the Capital Programme, the Council of Ministers will:-
a) Fundamentally and continually assess the need, priorities, scale and required standards of all capital projects and determine an upper limit of capital spending;
b) Examine the scheduling of the commencement and progression of the major schemes with a view to avoiding “humps” in the capital programme; and
c) Investigate and develop the means of achieving alternative methods of funding of the major schemes in order to reduce the burden on tax revenue, such investigations to be initiated by the Departments involved, with advice and guidance from the Treasury as appropriate.
3.2 The upper spending limit quoted in (a) refers to actual spending, excluding Statutory Boards and Local Authority Sewerage and Housing Programmes.
3.3 The policy would indicate a limit of around £66m per annum for 2007/8, at June 2006 prices.
3.4 In implementing its policy the Council of Ministers pays regard to the level of work available to the construction industry and acknowledges that Government’s capital programme can be used to some extent as a means of adjusting the flow of work into that industry.
3.5 The policy remains to fund the capital programme for Government Departments without external borrowing, either from the commercial markets or from the public. The policy allows external borrowing to be undertaken in the name of the Treasury for onward lending to Statutory Boards. The rationale for this policy is that the cost of financing such borrowing is met by users of the services provided by those Statutory Boards, not out of taxation, although as a result of the additional recent borrowing by the Manx Electricity Authority taxpayers funding may now be required to service MEA borrowing costs for a number of years.
2005/6 Capital Spending
3.6 The original estimate for capital spending for Government Departments and Other Bodies for 2005-6, set out in the Budget approved by Tynwald at its February 2005 sitting was £92,086,567. This included an estimated borrowing by Local Authorities of £2,000,000.
3.7 During the year supplementary capital votes of £60,605,137 were approved by Tynwald, which included £55,000,000 in relation to the Manx Electricity Authority.
3.8 Actual Spending by Government Departments amounted to £48,559,705, which was 54% of the original estimate and 51% of the revised estimate including supplementary votes. (Including borrowing from Government by Local Authorities and the Manx Electricity Authority, spending totalled £101,574,147, or 67% of the revised estimate of £152,691,704.)
3.9 The performance by Government Departments again was a significant failure following the record levels of spending in 2002/3 and 2003/4 and reflected delays in bringing forward several large new schemes.
5 3.10 The historical performance comparing actual spending within the capital programme to estimated spending including supplementary votes is demonstrated in the following table:-
Year Actual Estimated Actual as a Spending £ spending including percentage of supplementary estimated votes £ spending
1992-93 26,173,752 55,083,760 48% 1993-94 30,447,636 49,417,020 62% 1994-95 25,387,185 45,886,410 55% 1995-96 31,595,470 48,449,505 65% 1996-97 32,112,880 57,439,430 56% 1997-98 35,955,757 61,361,800 59% 1998-99 40,889,100 62,543,760 65% 1999-00 48,565,211 76,247,153 64% 2000-01 51,339,993 81,925,300 63% 2001-02 74,816,054 113,974,763 66% 2002-03 97,569,180 161,338,386 60% 2003-04 91,138,420 115,931,933 79% 2004-05 43,023,383 104,496,700 41% 2005-06 101,547,147 152,691,704 67%
3.11 The breakdown by Department comparing actual spending within the capital programme to estimated spending including supplementary votes for 2004/5 is demonstrated in the following table:-
Department Actual Spending Estimated spending Actual as a 2005-06 including percentage of £ supplementary votes estimated £ spending
DAFF 255,000 325,000 78% Education 3,362,570 9,385,437 36% DHSS 2,338,015 5,072,500 46% Home Affairs 10,184,113 14,046,200 73% DLGE 14,182,515 21,321,000 67% Tourism & Leisure 2,516,253 6,354,710 40% Trade & Industry 1,509,404 3,109,300 49% Transport 9,079,759 28,129,222 32% Manx National Heritage 802,598 1,372,700 58% Expenses of the Legislature 4,329,478 6,575,635 66% sub-total 48,559,705 95,691,704 51% Borrowing Authorities 53,014,442 57,000,000 93% Grand Total 101,574,147 152,691,704 67%
3.12 With actual expenditure by Government Departments in the capital programme for 2005/6 being 51% of that planned, approximately £45m has to be carried forward into 2006/7 and will have the first call on future spending. There remain areas of over optimistic planning in the delivery of the capital programme.
3.13 During the year to the 31st March 2006 and as part of the Budget Process, schemes within the programme were re-profiled in an attempt to make the phasing of the capital programme more realistic.
6 3.14 Part of the difficulty in delivering the whole of the annual estimate in accordance with the programme is the unforeseen difficulties that can arise in relation to particular schemes. These difficulties can arise from planning or there can be legal or contractual problems and there will always be uncertainties and unforeseen events that deflect the most carefully prepared plans.
3.15 The financial year ended 31st March 2006 saw spending by Government Departments fall by £49m below the record set in 2002/3, however the Isle of Man Government continues to invest in the Island’s infrastructure, putting in place the key assets that will allow the Island to be well prepared for the future.
3.16 Within the year 2005/6 there was substantial expenditure on:
Prison Redevelopment Programme £7,210,652 House Purchase Assistance Scheme £4,908,973 Refurbishment of Government Offices £4,329,478 Land Acquisition £4,195,958 Police Station, Lower Douglas £2,750,000 All Island Infrastructure Refurbishment £2,071,437 Vicarage Road, Braddan, Improvement £1,657,809 Summerland Demolition £1,304,816 Aprons, Stands & Taxiways £1,295,409 Sewage Treatment Plant, Santon £1,164,576 Planned Maintenance £1,054,400 Janet’s Corner Refurbishment £1,042,018 Southern Community Healthcare Facility £1,041,003
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4. REVENUE SPENDING
4.1 The Taxation Strategy approved by Tynwald in October 2000 as modified in October 2002 and October 2003 was completed in February 2006, with the introduction of a standard zero rate of corporate tax (with a few areas remaining at 10%). In addition Treasury issued a consultation on the introduction of a corporate tax cap in respect of the remaining 10% corporate tax payers.
4.2 Personal taxation rates have not been affected by the introduction of lower rates for corporate entities. Several increases to the Personal Allowance Credit was made in 2006 directly benefiting those who do not fully utilise their Personal Allowances, in response to specific concerns over rising fuel costs, and in order to make the claiming of this entitlement easier.
4.3 As the following chart shows, the growth in Government spending closely follows changes in Government income. In periods of slow growth, taxation and other income is used predominately to maintain services, rather than to reduce taxation or increase reserves. Only in times of buoyant income does the opportunity exist to consider taxation reductions or increases to reserves.
Government Net Revenue At Constant Prices (September 2005 as Price Base) 600 550 500 450
ns 400
lio 350
mil 300 £ 250 Note: 200 2006-07 Estimate Receipts Net Expenditure 150 100 0/91 1/92 2/93 3/94 4/95 5/96 6/97 7/98 8/99 9/00 0/01 1/02 2/03 3/04 4/05 5/06 6/07 199 199 199 199 199 199 199 199 199 199 200 200 200 200 200 200 200 Year
General Revenue Account – Year ended 31st March 2006
4.4 In financial terms 2005/6 was a good one with a surplus before transfer to reserves of £24m (£14.6m in 2004/5) being generated. This was £12.3m more than the original estimate for the year. Income was above estimate by £42.2m, primarily as a result of improved Customs and Excise receipts.
4.5 Overall expenditure exceeded the original estimate by £26.9m. Total Expenditure was £47.1m or 10.1% greater than 2004/5, and includes the £15m additional funding made available, through Treasury, to the MEA. The general buoyancy of revenues has enabled Government to increase spending on services and provide substantial improvements. Increased spending above the previous year included:-
Health and Social Security £17m Education £ 5m Home Affairs £ 2m
8 Local Government & Environment £ 3m Transport £ 2m Treasury £20m (incl. supplementary vote of £15m for MEA) Executive Government £ 2m
4.6 The services making the biggest call on General revenue remain Health and Social Security (£204m) and Education (£91m). Between them these Departments account for 57% of Governments revenue spending.
4.7 The following is a summary of the General Revenue Account for the year ended 31st March 2006. This information was originally published in the Isle of Man Government Accounts for the year to 31st March 2006, laid before Tynwald in July 2006.
GENERAL REVENUE ACCOUNT - SUMMARY Year ended 31st March 2006 Actual Note Actual Revised 2004-05 2005-06 Estimate £000 £000 2005-06 £000 Income 2 325,786 Customs and Excise 369,186 335,410 150,691 Income Tax 160,595 155,500 3,683 Other Treasury Income 6787 3,500 480,160 Total Voted Income 536,568 494,410
Expenditure - Voted Services 3 Government Departments 14,840 Agriculture, Fisheries and Forestry 15,561 15,562 85,391 Education 90,749 90,838 186,593 Health and Social Security 203,931 204,107 29,362 Home Affairs 31,328 31,522 22,226 Local Government and the Environment 25,431 27,903 24,275 Tourism and Leisure 25,073 25,421 15,017 Trade and Industry 10,102 10,239 34,476 Transport 35,352 35,363 26,254 Treasury (Gross Expenditure) 46,200 46,200
Other Bodies 21,406 Executive Government 23,419 23,674 4,635 Manx National Heritage 5,043 5,093 168 Road Transport Licensing Committee 123 215 (2,808) Statutory Boards (Revenue Funded) (4,013) (2,086)
3,707 Expenses of the Legislature 4,315 4,305 465,542 Total Voted Expenditure 512,614 518,356
14,618 Surplus for the year 23,954 (23,946) 32,402 Balance Brought Forward 1 28,020 22,463 (19,000) Transfer to Reserves (13,000) (10,000)
28,020 Balance Carried Forward 4 38,974 -11,483 9 Notes:
1. Balance Brought Forward. The actual balance brought forward at the 1stApril 2005 of £28.0 million was £5.6 million more than the "Probable" shown at the Budget in February 2005, with income £3.6 million up and expenditure £2.0 million down. The out-turn for 2004/5 was shown in the audited Government Accounts which were laid before the July 2005 sitting of Tynwald.
2. Income. Gross income from all sources for the year at £776.3 million was mostly in line with the various estimates and in aggregate exceeded them by £44.8 million. Within that, Treasury income at £536.6 million exceeded the estimate by £42.2 million. Reversing the recent trend and not withstanding the planned tax strategy, the total amount of Income Tax collected was more than the previous year and £5.1 million more than the estimate. 3. Expenditure. Net expenditure at £512.6 million was £5.7 million less than the revised estimate (the original estimate of £482.7 million plus the Supplementary Revenue Votes of £35.6 million). £10.2 million of those Revenue Supplementary Votes were for pay awards, £7.1 million were for various DHSS initiatives and a total of £16.0 million in respect of aid to and legal costs associated with the MEA. Expenditure under most heads was close to or within the approved Votes, and no Department requires Tynwald approval to a Supplementary Vote. However two heads of expenditure (the Department of Transport and Executive Government) are not overspent, but do require authority to apply excess receipts against modest excess expenditure.
4. Balance Carried Forward. In the 2005/6 Budget it was originally envisaged that the General Revenue Account would produce a surplus for the year before appropriation to reserves of £11.7 million. This estimated surplus was reduced to an estimated deficit of £23.9 million after allowing for the Supplementary Votes approved during the year. However the actual gross income of £776.3 million and the actual gross expenditure of £752.3 million resulted in a surplus for the year before appropriations of £24.0 million. From that surplus, £13.0 million was transferred to reserves, leaving a net surplus on the year of £11.0 million. The transfer to reserves comprised the Land and Property Acquisition Reserve (£2.0 million), the Housing Reserve Fund (£4.0 million), the E- Commerce ICT Fund (£4.0 million), the Public Service Employees Pension Reserve (£1.0 million), the Government Marketing Initiatives Fund (£1.0 million) and the General Development Reserve (£1.0 million). The net surplus of £11.0 million, added to the balance brought forward of £28.0 million, resulted in a carried forward balance on General Revenue Account at the 31st March 2006 of £39.0 million.
5. Other Balances. The value of internal investments rose by £10.3 million, as a result of the contributions (£44.4 million) and rolled up investment income (£7.6 million) and the approved expenditure of the funds on the E-Commerce Fund (£4.0 million), the Housing Reserve Fund (£6.2 million), the Land and Property Acquisition Reserve (£3.5 million), the MEA Standing Charges Fund (£1.1 million) the Media Development Fund (£26.1million) and other Funds (£0.8 million). Treasury's investment strategies for the larger funds which are externally invested include exposure to equities and although their market values can and have fluctuated downwards from time to time, the broad and long term trend has been upwards. Most world equity markets peaked in around December 1999 and although they have mostly been trading at lower levels ever since then a material recovery is now evident. 2005/6 was a better year for equity values and although the stated market value of the investments rose by £195.7 million, allowing for the Funds’ transactions the underlying securities rose in value by £164.3 million.
10 5. PERSONNEL
Personnel
5.1 The Council of Ministers recognises the importance of staff in the Public Service and the valuable contribution they make to the achievement of Government’s aims and objectives. The Council of Ministers retains overall responsibility for personnel policies and frameworks of best practice while the Personnel Office, acting on behalf of the Council, continues to coordinate developments in policy, practice and procedure, and monitors implementation and effectiveness across Government.
5.2 Personnel policies and underpinning frameworks are designed to promote fairness of treatment and flexibility of working, and to encourage all members of staff to give of their best, thereby maximising their contribution to the work of the organisation of which they are a part and the provision of high quality, focused and effective services to the community.
5.3 Government continues to be an employer of choice and recruitment activity remains buoyant. For example, a total of 353 Civil Service vacancies were filled during 2005/06 of which 254 appointees were new to the Civil Service. There were 70 resignations from the Civil Service for varied personal reasons during the year. Staff turnover in the Civil Service now stands at 3% in contrast to the 6% turnover of 2001/02.
5.4 Good communications is key in any significant organisation and to this end the corporate Human Resource Forum, established by the Personnel Office in January 2005, greatly assists and brings consistency of approach to all personnel matters across Government. Operating at both the strategic and operational levels, the Forum has contributed positively to the development of personnel policies, good practice frameworks and procedures, has facilitated the sharing of HR knowledge and experience and continues to actively encourage the building of capacity across the organisation through the promotion of learning and development activities as a means of enhancing the knowledge, skills and behaviours of staff.
5.5 Government’s endeavours to improve organisational effectiveness are continuing and work designed to update terms and conditions of service to ensure that they remain relevant to, and supportive of, service delivery priorities of the organisations to which they relate, are progressing. To this end the Civil Service Commission is committed to an initiative to modernise the grading structure of the Civil Service and to engender a culture where performance is valued and individuals are rewarded fairly in accordance with their contribution. Initiatives in the Department of Health and Social Security and the Department of Education have similar aims.
5.6 Effective performance management is a key aspect underpinning the Isle of Man Government Corporate Governance Principles and Code of Conduct, approved by Tynwald in November 2005. During the year there has been progress and improvements in the performance management of individuals. In particular, the Civil Service has introduced a simplified bespoke competency framework in parallel with the introduction, from 1st April, 2006, of improvements to the existing staff reporting and appraisal mechanism (the Performance & Development Review Scheme). Improvements are designed to make the Scheme more performance focused and to improve the linkage between organisational and individual objectives and the development of individual job holders to ensure, as far as possible, that they are properly equipped to contribute effectively to improved organisational performance.
5.7 The Chief Officer Group has continued to work closely with the Council of Ministers to bring clarity and focus to Government’s aims and objectives. This has been achieved by many officers of Government, at chief executive and senior manager levels, working together collaboratively on corporate strategic issues to support demonstrable continuous improvement.
11 5.8 Employee development through a wide range of activities and opportunities remains a priority across Government. During the year 5 senior officers were seconded to other departments to enhance their personal development and this is a precursor to the management of the Senior Civil Service as a corporate resource. Centrally delivered leadership skills and management development to underpin effective performance remains a high priority. Support has also been targeted at improving corporate financial practice and other processes.
5.9 Public Service Training course provision has remained constant over the last 5 years. It is summarised below and is contrasted with provision in 2001/02:
2005/06 2001/02 Training days provided 2,239 2,172 Training places provided 1,637 1,566
5.10 The present recordal system of categorisation of courses was introduced in 2002/03 and a comparison with 2005/06 is shown below.
5.11 The investment in course provision as a percentage of the central budget of £260,000 amounted to:
Course Type 2005/06 % 2002/03 %
Communication & Interpersonal 1 7 Skills Personal Effectiveness 2 5 Management Skills 10 13 Management Development 65 66.5 Corporate/Organisational) 18 2.5 Practice & Procedures ) Health & Safety 4 6
5.12 With new health and safety regulations having recently come into force and an increasing focus on performance management across the organisation there has been an increased awareness of, and demand for, health and safety advice and information. Over the past year the Personnel Office has sought to ensure that the health and safety of those providing or using public services has been at the core of management thinking and activity and is one of the key elements in evaluating delivery of quality services. Through the delivery of a Government wide review of health and safety, there has been a commitment to the continued development of management skills that will enable a positive safety culture to grow. The Corporate Health and Safety Group led by the Personnel Office has a key role in the development of the framework for the consistent management of safety in the workplace.
5.13 Demand for the Welfare Service continues to grow and continues to be valued by staff and management alike. The monthly average caseload for 2005/06 was 151, an increase of 26% when compared to the average caseload in 2004/05. There has been a continued increase in the number of new referrals from both the Civil and Public Service with 85 referrals from the Civil Service (an increase of 13% on 04/05) and 131 from the Public Service (an increase of 4%). The greater numbers of referrals from the Public Service is perhaps an indication that there is now greater awareness across Government of the availability of the Welfare Service to all central government public servants.
12 Management of Personnel Numbers
5.14 The Council of Ministers has reviewed the mechanism for managing personnel numbers having reaffirmed its policy to control the growth of personnel numbers.
5.15 Clearer definitions are in place in respect of exemptions particularly in respect of fixed-term and contract posts. A more stringent process underpinned by robust benefit analysis and employer costs, including pension liability, is now required to support requests for additional posts.
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PART II: ISLE OF MAN GOVERNMENT PLANS 2005-2008
6. INTRODUCTION
6.1 This part of the report highlights the key issues and developments of significance during 2005/06 in the areas of the six Government aims: Economic Progress, Social Well-Being, Quality Environment, Good Government, Sound Infrastructure and Positive National Identity. It also identifies developments of importance since 1 April 2006.
6.2 This part also highlights performance against important key performance indicators contained within individual Departmental, Board and Office Plans, not reported elsewhere in this report. In addition, as this is the final annual report of the current Council of Ministers prior to the General Election 2006, the opportunity has been taken to highlight the key milestones of each Department, Board and Office, over the last five years.
7. ECONOMIC PROGRESS
Diversification
7.1 One of the key elements of Government’s approach to economic development is the encouragement of a diversified economy to provide for manageable and sustainable growth.
7.2 Preparations to establish an Isle of Man Aircraft Register achieved momentum in April 2006 when the Island’s first Director of Aviation was appointed. It is anticipated that the Register will be operational by June 2007 creating employment opportunities within the administration sector and providing business opportunities for corporate service providers and their clients.
7.3 The Isle of Man film industry continues to develop and remains a significant contributor to the Island’s economy. An average of 10 feature films or television dramas are typically made each year. In addition to live action production Isle of Man Film has established a lucrative animation industry which is expanding rapidly.
7.4 E-Gaming has proved a particular growth area in 2005/2006. Some significant new business has been attracted to the Island employing some 150 people.
7.5 The Merchant Shipping Register has seen growth in real terms of 38% in respect of ship numbers over the past 5 years. The sector employs in the region of 750 individuals. The Isle of Man is placed second on the Paris MOU White List which confirms the Island’s position as an internationally recognised flag of quality.
7.6 In November 2005 the Treasury was given formal responsibility for developing the space and satellite sector. In January 2006 Tynwald voted unanimously to spend nearly £1 million over a two year period to market the island’s advantages in this area. The Island is already home to 4 out of the world’s top 10 satellite companies.
7.7 Tourism generated an actual spend of £116.1m for the local economy in 2005. Leisure visitor bed nights for 2005 were up by 8.79% on the previous year totalling 688,651.
Training and Employment
7.8 The training and upskilling of the Island’s workforce to meet the needs of the business community remains an integral feature of Government’s Economic Strategy. The development of a Vocational Training Strategy has led to the formation of a new vocational training financial support scheme which concentrates on shared costs with employers and assessment of business need. The establishment of Sector Skills Groups across the economy with responsibility for advising on appropriate skills issues has also taken place.
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8. SOCIAL WELL BEING
Health and Social Care
8.1 The increased investment being provided to the DHSS reflects the political importance attached to health and social care. However, with rising public expectations about the quality of health and social care and the inexorable growth in new (and generally more costly) ways of improving services as well as maintaining existing services, pressures on spending are likely to only increase further in the coming years. One example of this being the changes to the requirements of long term nursing care.
8.2 The Government is therefore seeking to determine a long term sustainable funding policy for the DHSS, which is capable of being accommodated within the overall Government funding framework and which has regard to practices elsewhere in the developed world.
8.3 The recent review by Price Waterhouse Coopers into the financial position of the Department of Health and Social Security highlighted certain areas where further work needs to be undertaken to ensure that the allocated budgets are profiled in the most efficient way by the Department, thus ensuring best value for money. The UK Health Services Commission undertook a review of the services delivered at Noble’s hospital and recommendations emanating from that report will be appraised and assimilated by the Department in the coming year.
Education
8.4 The existing provision of high quality education is high on the agenda for Government. The changing nature and demands of the population, and the need to respond to the requirements of business, industry and services in the Island through early forecasting of identified needs and the affordable provision of services has been examined and used to plan future developments in education provision.
8.5 In particular, the Department of Education has focussed on projects that tackle under- achievement in identified groups of pupils and students. This has included Literacy programmes for primary pupils, development of phonic knowledge to support improved reading skills, an online mathematics project (ALTA) and developing spoken language skills
Community Safety
8.6 The Isle of Man Constabulary continued to support the policing plan with the objective of enhancing community safety, reduced levels of crime increased detection rates, and developing the Constabulary’s organisation and infrastructure. The detection rate for all crimes has risen from 37% to 42%.
8.7 The Department of Home Affairs with other relevant organisations is continuing to develop a comprehensive multi-agency strategy for reducing re-offending and providing end-to-end management of offenders during and after imprisonment.
8.8 The ongoing partnership of the constabulary and the licensing trade continues to robustly enforce licensing laws in order to reduce disorderly behaviour in and around licensed premises.
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9. QUALITY ENVIRONMENT
Countryside
9.1 The Department of Agriculture, Fisheries and Forestry has established a new policy on access and recreation within its estate. Representatives of the Department of Transport and the Department of Tourism and Leisure together with user groups are working towards developing sustainable usage of the hill lands. Reports were submitted to Tynwald in November 2005 and June 2006 and a range of measures are being implemented to ensure sustainable practices are established and maintained. This includes close collaboration with the Green Lane User Group.
9.2 Registration of heath land under the heath burning act has been completed with all private and publicly owned heath land being registered.
Waste management
9.3 The new civic amenity site in the east of the Island was constructed by the Department of Local Government and the Environment and brought into operation in December 2005. A revised planning application for a new site to serve the north of the island is due to be submitted in due course.
9.4 The key performance indicators used by the Department have shown an increase in the quantities in the number of items being recovered, reused and recycled in 2005/6 compared with 2004/5.
Air and water Quality
9.5 The new Sulby water treatment works opened in October 2005 and is now producing higher quality water to the north of the Island. Following planning delays construction of the new water treatment works to serve the east of the Island commenced in 2005. This is a three year programme and it is anticipated the new works will be fully operational early in 2008.
Town and Country Planning
9.5 Following receipt of the Independent Inspector’s report, the Department of Local Government and the Environment is conducting further work on the All Island Strategic Plan to take into account recommendations of the Inspector. It is expected that Tynwald approval to the modified plan will be sought during 2007.
9.6 Parts 2-5 of the Town and Country Planning Act 1999 came into operation on the 1st November 2005. The principal changes to the planning system involve the removal of the review stage and the holding of planning committee meetings in public, which commenced in February 2006. This was a landmark development for the Island’s planning system providing greater openness and accountability.
9.7 In respect of Area Plans, Tynwald approval was obtained for the Laxey and Lonan plan although legal issues prevented the Department from progressing the draft Braddan Area Plan for Tynwald approval.
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10. GOOD GOVERNMENT
Policy
10.1 A key development during the year was the placing of renewed emphasis on corporate governance which included the approval by Tynwald, in November 2005 of a Corporate Governance Code of Conduct. The code came into effect on the 1st April 2006 and has been embodied both within financial regulations and the new Audit Bill which has now received royal assent. Briefing sessions have been conducted for all senior managers to ensure full compliance with the code in the years ahead.
10.2 The Children and Young Persons Strategy was approved by Tynwald in July 2005 and will be modified to take account of the recommendations of the Commission of Inquiry into Children and Young People, which reported in May 2006. The Commission was very supportive of the strategy but emphasised the need for it to be properly resourced in order to be fully effective. In reviewing the recommendations of the inquiry Government will be examining how this can be achieved to best advantage.
Legislation
10.3 The Employment Bill 2005 completed its passage through the branches and has now received royal assent.
10.4 Government has spent a considerable amount of time and effort since the Human Rights Act 2001 was enacted ensuring that all existing legislation, both primary and secondary, and existing practices and guidance notes, are compliant with the Act. It has always been recognised that this was a huge task. Following the enactment of the Tribunals Bill and the Regulation of Surveillance Bill the Council of Ministers has been able to make a decision to bring the Human Rights Act 2001 into operation with effect from the 1 November 2006.
10.5 In December 2005, Tynwald endorsed proposals from the Chief Secretary’s Office is developing the necessary statutory framework for a Code of Conduct on Access to Government Information. Public consultation will commence in October 2006.
Information Technology
10.6 As part of the re-launch of the Government Website, the Treasury has introduced an address change system, both via the web and on request at Government Office reception, whereby citizens need only notify government once of any changes in their personal details.
10.7 In terms of infrastructure renewal a second data centre for Government has been commissioned, the Connect Mann programme, which upgrades governments telephone, video and data systems, has made significant progress and further progress has been made on the launch of online services.
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11. SOUND INFRASTRUCTURE
Transport
11.1 A cross departmental working party has been tasked with scoping an Integrated Transport Strategy for the Island. Work on scoping of the Strategy revealed that there were other considerations besides integration such as the environment and access to transport that needed to be taken into consideration. The Working Party has made considerable progress in identifying the important policy issues and scoping their implications. A public consultation is being prepared for 2006.
11.2 A Customer Satisfaction survey of public transport services was undertaken by independent consultants TAS Ltd and their report was released in October 2005. The findings of the report were favourable for both bus and rail services with the majority of comments being positive.
Drainage
11.3 The IRIS scheme links to the south of the Island have now been completed, however due to problems associated with the Meary Veg treatment works, the White Hoe pumping station and a disputed Contractor's claim for loss and expense, it has been necessary to re-assess the future timetable of the project. An independent review of the IRIS Master Plan strategy has been initiated and will be presented to the October 2006 sitting of Tynwald.
11.4 Work has commenced on site for the flood alleviation scheme for the Sulby River and is progressing to programme and budget. The flood storage area upstream of Carrick Park is complete and work is continuing on the flood walls and embankments. Work is scheduled for completion in December 2006.
Public Utilities
11.5 The mains renewals programmes for the North and West of the Island to complement the new Sulby Water Treatment Works are running to schedule and the Water Authority continues to systemically replace lead services and connections. The Beinn-y-Phott raw water main and Pumping Station at the Sulby Reservoir which safeguards water supplies to Baldwin Reservoir and Douglas were refurbished in 2005 as were many of the older pumping stations on the Island.
11.6 The Council of Ministers submitted a report to Tynwald in January 2006 which made a number of recommendations about the future strategic direction of the Post Office, including arrangements for diversifying its business whilst retaining its status as a Statutory Board. The report was approved by Tynwald, which also approved a proposal for Isle of Man Post to revert to using the title Isle of Man Post Office.
11.6 The Council of Ministers obtained Tynwald approval for a funding package to ensure that the Manx Electricity Authority was able to meet its financial obligations and enable increases in electricity charges to be contained. The priority for the new Board, which was appointed in June 2005, is to reduce operating costs and maximise income, so that the financial support currently being provided by the Isle of Man Government can be reduced.
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12. POSITIVE NATIONAL IDENTITY
Autonomy
12.1 A statement of Intent has been agreed between Lord Falconer on behalf of the United Kingdom Government and the Chief Ministers of the Crown Dependencies for taking forward work on the developing international personality of the Crown Dependencies. Work will be taking place by over the coming months to develop a framework.
12.2 An exhibition to promote the Isle of Man was held at the European Parliament in December 2005. It was very well received and attracted much interest and favourable comment. In May 2005, the Isle of Man hosted a summit meeting of the British Irish Council. Representatives’ from across the British Isles attended, with the focus of the meeting being telemedicine.
12.3 The Treasury signed a Bilateral Economic Agreement with the Netherlands in October 2005 based on mutual economic benefit and co-operation - the first of its kind between a small international business centre and an OECD member.
Marketing
12.4 The Freedom to Flourish strategy was approved by Tynwald in May 2006 and subsequently launched on 5 July 2006. The concept has now moved to the implementation phase and will be supported through the Positive National Identity Committee of the Council of Ministers.
Culture & Heritage
12.5 The activities and relationships promoted by the Manx National Heritage Cultural Agreement stimulated a request for the Isle of Man to host and co-ordinate a major international gathering in May 2005 in the IOM, as part of the celebration of the centenary of Norwegian independence, and this involved delegations from Iceland, the Faroes, Orkney, Shetland and Norway.
12.6 MNH has also developed strong links with a number of international cultural heritage programmes, as part of the European Union’s cultural programme. These partnership projects have brought a number of international groups to the Island at both the political and professional level.
12.7 In respect of local heritage sites, the public opening of the new Natural History Gallery took place in July 2005, Niarbyl Café and Visitor Centre was opened in September 2005 and the new look Art Gallery was opened to the public from November 2005.
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13. DEPARTMENT OF AGRICULTURE, FISHERIES & FORESTRY
Progress against Department Plan 2005-08
Agriculture
13.1 The Departments targets for 2005/06 included assisting the industry to maximise the sales value of branded cheese and maintain a viable dairy industry. On both counts the Department was successful. Cheese Sales for 2005 had a value of £2.05 million (578 tonnes sold compared to 320 tonnes in 2004). The overall dairy production level for 2005 was 34.68 million litres, 1.3 million litres less than in 2004, but well above the target. This fall reflected a significant reduction in smaller producer numbers, which was substantially offset by expansion of a few larger producers. This demonstrates the restructuring that the dairy sector is undertaking, at an individual level, which is expected to continue.
13.2 In respect of assisting beef producers ability to meet the demands of the local market the Department introduced a new Beef Headage which was approved by Tynwald February 2006 and imports were maintained at below 20% of domestic consumption (17.65% of the domestic market)
13.3 The Department also sought EU approval to new derogations in respect of milk and cream to assist Island producers maintain access to local markets by reducing the impact of cheaper imported produce. The Department actively pursued the derogations by putting its case forward to the European Commission. Two visits took place to Brussels, but the EU declined to take the proposal any further. They have, however suggested avenues that may be explored and have agreed to review their decision in light of any change to import levels.
13.4 The Department has so far been unsuccessful in its bid for additional funding in order to proceed with a new Countryside Stewardship Scheme. Ongoing consultations are taking place with the industry, in particular via the 2010 committee, regarding the long term future of agriculture.
Fisheries
13.5 In respect of fisheries the Department’s target of Quota access for directed fisheries to reach 60 tonnes by December 2006, was easily achieved. The quota had reached 120 tonnes by 1 January 2006. The Department also introduced a Migratory Fish Enhancement Strategy to increase the numbers of native salmon returning to the Island to breed.
Conservation and countryside access
13.6 In respect of conservation, 80 hectares of land under good conservation management were added in 2005/06 by extending areas of the Agri-Environment Scheme and a further three sites 54 acres (22 Ha) designated as Areas of Special Scientific Interest. Approximately 30 acres (12Ha.) of land were acquired by the Department in 2005/6 as a gift, which will provide a new area of well established broadleaf woodland open to the public in the central valley.
Forestry
13.7 An external review report for the Forestry, Amenity and Lands Division was received in December 2005 and is currently being considered by the Department. Short and long term strategy recommendations have been made which will assist the Department in defining a clear strategy for the next 10 years.
20 Administration
13.8 All Divisional health and safety policies were reviewed, with the exception of the Animal Health Division. Two of the Division’s policies have been finalised and two others are in draft form. It is expected that full completion will be December 2006.
13.9 In respect of legislation, the Agricultural Marketing Bill is awaiting Royal Assent. Sea-Fisheries Kippers and Herring Industry (Repeals) Bill enacted and the Fertilisers and Food Stuffs and Agriculture and Rural Industries (Repeal) are in draft form.
Key Milestones over the last five years
13.10 The key milestones over the last five years were:-
Agriculture • Leading the cross-Government response that kept Foot and Mouth at bay during the 2001 Pan-European epidemic • Renewal of the Red Meat Derogation for a further five years until 2010 • Commissioning the Promar report, which was a review of the Island’s dairy and red meat Sector. Subsequently, partially as a result of the derogation loss, the 2010 Committee has been established with the purpose of proposing an agreed industry wide strategy in consultation with stakeholders • Commissioning of a major review (SAC) on the Agricultural, Wildlife and Conservation activities of the Department. Subsequently the Agricultural Division was restructured to improve the specialist and coherent approach to the Division’s activities. • Introduction of a financial assistance scheme for Young Farmers to encourage a growth in the industry • Introduction of the Manx Loughtan and Organic Aid Schemes to provide incentives to local farmers to supply these potentially high value niche markets
Fisheries • Establishment of a viable Isle of Man Fish Producers Organisation who are able to provide the flexibility to manage IOM fish quota • Introduction of a comprehensive freshwater fisheries monitoring programme
Forestry, Amenity and Lands Division • Prevention of a major outbreak of Dutch Elm Disease. The Island remains 99.9% disease free – the best Western European nation • Following the January 2005 hurricane, all National Glens were cleared and reopened within one year • Completion of a “Registered Tree” database • The first bridleway on the Island was established (Greeba Mountain)
Wildlife and Conservation • A five-year Agri-Environment Scheme was piloted in order to provide incentives to farmers to undertake conservation and countryside management and this has been externally evaluated (RPS) • Six new Areas of Special Scientific Interest (ASSI’s) have been established covering 689 acres covering some the Island’s best wildlife sites • There has been an evaluation of the work required for the Island to meet the requirements of the Convention on Biological Diversity, also called the Rio Convention (WCMC)
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14. DEPARTMENT OF EDUCATION
Progress against Department Plan 2005-08
Standards of Achievement
14.1 In relation to its objective to maintain and raise standards of achievement strategies in place in English and, to a lesser extent in Science, have brought about the required improvement at Key Stage 1 for 5 to 7 year olds. Strategies in Mathematics have, however, made less progress owing to staffing issues.
14.2 At Key Stage 2 for 7 to 11 year olds strategies to raise standards in English, in particular writing, have been very successful and the Island now achieves well above the national average. Strategies to raise standards in Mathematics have succeeded but have been less systematically developed for the reasons above. The Science target was not achieved but the Department has recently introduced additional support which is likely to improve standards.
14.3 At Key Stage 3 for 11 to 13 year olds the Strategy has been implemented successfully across the English and Science Departments. In Mathematics the strategies are taking longer to impact due to the relatively lower starting points of pupils of Year 6.
14.4 In relation to GCSE results, the Departments performance was as follows:-
KPI: Achieve improvements in GCSE results Target: 5+ A*- C 55% Achieved: 55.7%
KPI: Achieve improvements in GCSE results for Looked After Children Target: 5+ A*- G 20% Achieved 18%
14.5 In respect of the remodelling of the school workforce new school structures have been agreed. The transfer from management allowances to teaching and learning responsibility payments is underway and will be completed by August 2008. Considerable progress has been made with the Way Forward for Education Support Staff Project with implementation of the new grading, pay and career structure to take place in September 2006.
Inclusion
14.6 In relation to its objective to prepare individuals to contribute to the economic prosperity of the Island the Department has increased the number of pupils attending individual careers guidance appointments with a careers adviser. 95% of Year 11 students were offered interviews in 2005 - 06, with attendance at 85%. 200 IOM College students were offered appointments, of which 95% were interviewed.
14.7 In respect of ensuring inclusion by meeting individual needs and aspirations the instructional targets for children identified as having special educational needs have been met, a behaviour support plan is to be consulted on in September 2006 and will be in place by the end of the year, and the 25 hour per week target education provision for long term suspended pupils is scheduled to be achieved by 30 September 2006. All secondary schools and the Isle of Man College now have support from a designated youth and community worker
The Community
14.8 In respect of promoting contributions to the community 7 schools were operating “Digital Inclusion” sessions between November 2005 and April 2006. The facility was temporarily closed during the summer months and will restart in the autumn. 5 area youth forums were established during 2005. The area forums now meet together regularly as an Island youth forum, as recommended by the Commission of Inquiry. In addition, now 32 groups are 22 supported by the library service, including youth groups, playgroups, nurseries and the Secure Unit.
Infrastructure
14.9 In respect of maintenance of a high quality infrastructure to support the delivery of education progress has been made through the ongoing replacement of time expired buildings with new, under the capital programme e.g. Ramsey Grammar School Medway Block, Auldyn Infants School and proposed Albert Road replacement. Progress has also continued in upgrading the existing building stock. Re-introduction of capital funding for minor capital from 2007/08 is being considered.
Key Milestones over the last five years
14.10 The key milestones over the last five years were:-
Objective 1 - Maintain and raise standards of achievement
continuous improvement at GCSE and A level internal assessment of pupil progress introduced Education Improvement Service strengthened and School Self Review and Evaluation scheme introduced school curriculum reviewed established 5 more nurseries introduced On-Island Teacher Training
Objective 2 - Prepare individuals to contribute to the economic prosperity of the Island
• amalgamated Training Centre with Isle of Man College • integrated International Business School into Department of Education
Objective 3 - Ensure inclusion by meeting individual needs and aspirations
• schemes to support pupil behaviour have been introduced • provision for Looked After Children has developed in conjunction with partners in DHSS
Objective 4 - Promote contributions to the community
• Manx curriculum units implemented • refurbished Junior Library • drafted a Healthy Schools programme • establish Manx Gaelic medium centre at St Johns
Objective 5 - Maintain a high quality infrastructure to support the delivery of education
• new Schools: St Johns, Auldyn • extensions: Dhoon, Ashley Hill, Ballakermeen High School, Marown, Kirk Michael, Sulby • developed the Way Ahead strategy for support staff • strategically managed the finance of the Department of Education • developed ICT strategy to world-class standards • major legislation and regulations introduced
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15. DEPARTMENT OF HEALTH & SOCIAL SECURITY
Progress against Department Plan 2005-08
Hospital Waiting Times
15.1 In respect of hospital waiting times, the Departments target for the time between GP Referral and first out-patient clinic consultation was to achieve 95% of referrals seen within 13 weeks. As at April 2006, 79.3% of referrals were seen within 13 weeks. A general increase in referral activity throughout the course of last year has lead to demand outstripping the available resource. A review of expenditure in various areas of the organisation will be undertaken in order to free up funding for waiting list activity. In respect of in-patients 71.9% of procedures were delivered within 13 weeks as at April 2006, against a target of 95%.
15.2 In respect of A&E waiting times, between arrival, admission, transfer or discharge, the target was that all patients should be seen within 4 hours. As at April 2006, 96.8% of patients were seen within 4 hours. Of the patients who have exceeded the 4 hour target almost all have been waiting for clinical tests to be completed. Once these patients have been seen by an A&E doctor they are usually then referred on to the appropriate specialty. Due to certain clinical exceptions there will always be a very small percentage of patients who fail to meet the 4 hour target. The UK also recognises that this target will be difficult to achieve.
Primary Care
15.3 Seven of the Islands eleven GP practices achieved the 90% target for childhood immunisation in the quarter ended 31st March 2006, the remaining practices achieving over 70%. This dip in performance, compared to previous years, was due to the introduction, and inclusion in this target, of the 5-in-1 vaccine. Previously all vaccines were counted separately, whereas now the 5-in-1 is only counted as one. The overall figure across the Island was 89.37%.
15.4 The UK national ambulance service standard requires 75% of category “A” calls, and 50% of total calls to be reached within 8 minutes. Over the year, the Islands Ambulance Service achieved 74% and 66% respectively. The higher standard, in particular, is increasingly difficult to meet due to increased activity levels, though additional resources provided in the 2005/06 financial year have assisted in meeting and maintaining the standards.
15.5 As at 31st March 2006, eight of the Islands eleven practices have successfully achieved the targets of all patients able to be seen by a GP for a routine appointment within 2 working days, or seen by a Primary Care professional within 1 working day. As from 1st April 2006, practices have had the option of including ‘Access to Primary Care’ as a Direct Enhanced Service (DES) within their GP contract. All practices have signed up to, and agreed to meet, the specifications of this DES.
15.6 As such they are required to commit to, and produce a plan to demonstrate, four elements:- GP 48 hour access; advance booking; telephone access and choice to see a preferred practitioner. Plans submitted by the practices which failed to reach the KPI include changes such as additional daily urgent appointments, advance booking of appointments up to 4 weeks in advance and procedures for telephone advice.
Social Services
15.7 The Department has a target to open a 32 place community EMI facility in Douglas area by March 2008. 16 places available thus far provided for the Douglas area temporarily located in Southlands. The Department remains committed to opening a new EMI facility in the Douglas area at which time the 16 places in Southlands would transfer to the new unit and an additional 16 places would become available.
24 15.8 The Department remains committed to providing a further 5% increase in the number of clients receiving over ten hours intensive home care per week. This remains a challenging target in view of budget constraints and increased demand.
15.9 The Children’s Resource Centre in Braddan has increased the provision of respite and shared care for children with a disability and commenced operation in July 2006. The Department is delighted to have provided this much needed facility.
15.10 The Department has also met or is on target with its commitments to increase numbers of people with learning disabilities attending day centres, moving into community-based activities or moving into more independent supported living in the community.
Social Security
15.11 The Department had a target to process 80% of National Insurance number applications in 5 working days, which it met. The target has now been increased to 85% of applications within 5 working days by December 2006. It is expected that this target will be achieved. This performance represents a higher standard than that which applies in the UK.
15.12 Similarly the Department has increased the target to 96% of applications within 5 working days by December 2006for the issue of Retirement Pension entitlement forecasts. This also represents an increased level of performance than the equivalent function in the UK. In respect of Calculation of Retirement Pension entitlement the target to process 98% of calculations completed in 5 working days has been achieved and the Department will be able to maintain this higher level of performance. For practical reasons achieving an increased percentage is unlikely.
Key Milestones over the last five years
15.13 The key milestones over the last five years were:-
Health Services • The opening of the new Nobles Hospital, • The expansion of the salaried dental service in response to increased demand, • As part of an ongoing programme, the replacement/upgrading of existing GP surgeries, including Kensington Group Practice, the new Finch Hill Health Centre, Village Walk, Castletown, Laxey and Ballasalla. • The improved provision of an all Island ‘Manx Emergency Doctor Service’ (MEDS).
Social Security • The application to the Island of those parts of the United Kingdom Parliament’s Pensions Act 2004, Gender Recognition Act 2005 and Civil Partnership Act 2005 which impact upon the Island’s social security programme. • The replacement in April 2004 of the former unpopular system of single payments and urgent cases payments for income support recipients with a more flexible system of exceptional needs grants and budgeting loans. • Tynwald approval to the introduction, from 2nd October 2006, of a disregard of up to £10 per week of a person’s additional pension provision when assessing entitlement to income support. Existing beneficiaries will see their income increase by up to £10 per week as a result. • The introduction of two new social security benefits, namely Paternity Allowance and Adoption Allowance, from April 2004.
Social Services • The opening of the new Southlands Resource Centre for Older People providing long term residential care, respite stays, day care and specialist support for elderly people with mental health problems. • The opening of Thie Rosien Community Health and Social Care Centre enabling services to be provided locally and in an integrated way. 25 • Strengthening of partnerships with the Voluntary Sector to develop new innovative services, e.g. Visual Impairment Partnership, Resource Centre for people with Autism, Befriending Schemes, Manx Foundation for Physically Disabled. • Provision of flexible community based support for people with learning disabilities to enable them to move on into their own supported accommodation, (including public housing) to live as independently as possible and be included in their community. • Implementation of an expanded range of Home Care support services designed to enable older disabled and ill people to remain in or return home and to sustain carers. • Preparation and introduction into Legislation of the Disability Discrimination Act. Development of a Disability Access Officer to help government and business to benefit from the advantages of making their buildings and services accessible to all. • Development of Service User Networks and self advocacy groups. • Tackling of the formerly taboo subject of older abuse and the establishment of a policy and an inter-agency approach to adult protection.
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16. DEPARTMENT OF HOME AFFAIRS
Progress against Department Plan 2005-08
Chief Executive’s Office
16.1 The target of 100% completion of management accounts within 4 working days has been achieved and will be further improved upon with the implementation of Microsoft Axapta to provide “real-time” management accounting data at the budget holder level.
16.2 In respect of legislation, the target to progress an average of 2 Bills each year has not been achieved. The Department has been progressing three Bills during 2005/06 the first of these, the Regulation of Surveillance, Etc Bill was delayed as a result of referral to a Select Committee. The second, the Gambling Bill, was withdrawn due to the size of the Bill, and the limited time remaining before the General Election, which was replaced by the shortened Gambling (Amendment) Bill. The third of these legislative instruments, the Criminal Justice, Police and Courts Bill, along with the two other aforementioned Bills successfully passed through the branches before the summer recess and are currently awaiting Royal Assent.
Prison
16.3 In seeking to combat drug use in the Prison, the Department set a target for the rate of positive results from random drugs testing at the IOM Prison to be lower than 12% by April 2006. Positive results from random drugs tests were 15.2% in 2004, reducing to 12.82% in 2005/06. The target for 2006/07 is 11%. There were no escapes from custody during the year 2005-06.
Probation
16.4 Actual performance against Manx National Standards in relation to service provision was 94.2% as at 31st March 2006. The next stage is to develop Manx National Standards for the Community Services and these will be developed during the course of 2006-07.
Emergency Planning and Civil Defence
16.5 The first draft of the All Island Emergency Plan was completed in May 2006. This will now be submitted for review and consultation to relevant parties. In respect of Multi-agency training exercises in conjunction with the Public Health Directorate of DHSS, two tabletop exercises took place June and July 2006 to test our ability to cope with pandemic ‘flu. Arrangements have been made to stage a “Management of disasters and Civil Emergencies” course in October led by the Police National Training Team.
Fire and Rescue
16.6 The number of Primary fires per 10,000 population for 2005-06 was 17.3, a comparable benchmark is the average of UK group 1 (UK group 1 representing smaller counties such as IOW, Cornwall Somerset, Warwickshire etc) is 25.6, which indicates that the Isle of Man Fire & Rescue Service’s preventative strategy is working effectively. The number of accidental dwelling fires per 10,000 dwellings for 2005-06 was 3.00, the external benchmark being 14.6. The 2005-06 data will act as a baseline with which to measure performance in future.
16.7 The number of fitted smoke alarm activations per 10,000 dwellings, was 48.1 for 2005-06, compared with an external benchmark of 32. The 2005-06 data will act as a baseline with which to measure performance.
16.8 The number of call-outs in relation to false alarms per 1,000 non-domestic properties was 270.5 compared to an external benchmark of 99.06. A number of premises have been identified as being problematic in terms of AFD activation and are strenuously working to 27 reduce the number of call-outs. The Isle of Man Fire & Rescue Service will maintain the existing target of reducing this number at 5% per annum.
Constabulary
16.9 The Constabulary has prioritised drug investigation resulting in a substantial increase in arrests (61%) and seizures this year. Reduction of anti-social behaviour initiatives continue focusing on strengthening crime and disorder partnerships with agencies in youth justice and licensing and supporting the Chief Minster’s Drug & Alcohol strategy. The result is that more offenders have been brought to justice and the crime detection rate has risen from 38.8% to 43.2%.
16.10 Crime detection rates increased from 38.8% to 43.2%, the external benchmark for England & Wales is an average of 26.0%. The detection rate for the states of Jersey Police, as stated in the 2005 annual performance report, ranges from 38% to 40%.
16.11 Unfortunately, Road Traffic Collisions (RTC’s) have risen. Serious and fatal RTC’s are up from 70 to 72 and the total number of RTC’s is up from 941 to 997 this year. RTC reduction campaigns continue in all area. Hotspot areas are targeted for patrol and liaison with the DoT to design safer roads. Roads policing strategy launched to try and reduce RTC’s.
16.12 National Policing team staff operate a daily school road safety patrol plan to increase safety at relevant times. Safer routes to schools initiative launched with DoT and Board of Education. Young driver awareness schemes and anti- drink driving campaigns promoted.
16.13 The Isle of Man Fire and Rescue Service, working with the Isle of Man Constabulary and the Department of Transport Road Safety Department, produced a booklet for distribution in Secondary Schools in relation to road safety, graphically highlighting the implications of dangerous driving.
Key Milestones over the last five years
16.14 The Key Milestones over the last five years were:-
• The commissioning and opening of the World’s first truly integrated emergency services control room. The Emergency Services Joint Control Room (ESJCR) combined the control rooms of the Isle of Man Constabulary, the Isle of Man Fire & Rescue Service and the Isle of Man Ambulance Service. Several organisations from around the world have shown considerable interest in the concept and are preparing plans for a similar operation.
• Replacement of existing communications structure with the TETRA digital radio communication system. This £8.7M scheme replaced ageing insecure communications with a system that improved Island wide coverage and provided digital radio security.
• The Department of Home Affairs successfully received planning permission for the construction of a new Prison at Jurby. The scheme commenced construction in August 2005 and is due to be contractually completed by August 2007. Following a three month commissioning regime, the Prison is due to come into operation late 2007, early 2008.
• Working with other partners, the Isle of Man is beginning to develop as a prestigious centre for the on-line gaming. New licences have been issued, many are in the pipeline and the prospects for the future for this industry look positive. The Gambling Control Commissioners, whom are responsible for the regulation of this business, are a separate entity to the Department. The Department develops legislation and provides administrative support on behalf of the Commission.
• Major incident plans are in place and multi-agency exercises are practised in order to maintain a state of preparedness. 28
17. DEPARTMENT OF LOCAL GOVERNMENT & THE ENVIRONMENT
Progress against Department Plan 2005-08
Sustainable Development
17.1 The Sustainable Development Steering Group was established and is led by the DLGE. This is an officer-led Steering Group with cross-Departmental representation, which has made good progress in formulating a training and awareness-raising programme during the year. Some training has been given to the members of the Group and plans are now being made to widen the training to Members of Tynwald and senior staff across Government in late-2006 and early-2007.
17.2 The Department’s Environmental Protection Strategy Report was laid before Tynwald in July 2005. The Report was subsequently circulated to all Government Departments, Boards and Offices with a recommendation that they should use the DLGE Strategy to develop their own along similar lines.
17.3 The DLGE has entered into a Development Partnership with the Arts Council and is now working with the Council, as other commitments permit, to promote debate on improving design in the built environment. The initial conference is likely to take place in the Autumn of 2006 as a first step in seeking to achieve an improvement in overall design.
Local Government
17.4 The powers to allow the Department to introduce an improved regime for monitoring the performance and accountability of Local Authorities was incorporated into the Local Government (Amendment) Bill 2005, as were the changes required to implement the recommendations of the Select Committee on Port St. Mary Commissioners. Royal Assent to the Bill should be announced to Tynwald at its October 2006 sitting.
Environment, Safety and Health
17.5 The DLGE reviewed the provisions of the Private Sector House Improvement Grant Scheme in the light of experience and secured Tynwald approval to the House Improvement and Energy Conservation Scheme 2005 in October 2005. The Department intends to review the 2005 Scheme during 2006/07 and to bring forward an amended Scheme in due course.
17.6 In respect of public health, the Department is committed to enforcing the new legislation being promoted by the DHSS restricting/prohibiting smoking in enclosed public spaces. The Tobacco Bill 2006 was progressed by the DHSS and is expected to receive Royal Assent in the near future. It will be incumbent on the DLGE to make regulations, in consultation with others, before the primary legislation can be fully implemented. The Regulations will set out any exemptions considered to be appropriate and the responsibility for enforcement will rest with the DLGE.
17.7 The Select Committee of Tynwald on Health and Safety reported in May 2006 and the DLGE undertook to report back within 6 months. The report is scheduled to be considered by Tynwald in October 2006.
17.8 The Department has an objective to preserve the natural and built environment as key national assets. Work on designating the first two National Heritage Areas was delayed for a variety of reasons, but mainly to take proper account of the views of interested parties, and it is now proposed to bring these forward early in 2007.
17.9 The Historic Buildings Assistance Scheme 2006 was approved by Tynwald in March 2006. Work on establishing the Conservation Areas in St. John’s and Sulby was also delayed due to other pressures and the timescale for completion of these is now the end of December 2006. 29
17.10 Because of issues raised by the independent planning inspector in his report following the Public Inquiry, the all-Island Strategic Plan cannot now be brought forward to Tynwald until early in 2007. The work on assessing potential Conservation Areas in the South of the Island has been similarly delayed.
Key Milestones over the last five years
17.11 The Key milestones over the last five years were:-
Waste Management • The construction of the All-Island Energy-from-Waste facility and its commissioning was completed, providing a key element to underpin the Island’s Waste Management Strategy. • A new Civic Amenity Site to serve the East of the Island was designed and built at the Middle River Industrial Estate which represents a greatly improved facility to encourage recovery, re-use and recycling as well as enabling householders to dispose of large, bulky items in an environmentally-safe manner.
Local Government • The Local Government Bill 1985 was amended to improve the accountability of Local Authorities by enabling the DLGE to set appropriate standards of performance and to monitor the same in order to ensure that Island residents are receiving best value for money in the provision of local services.
Planning • The initiative to “modernise the planning system” was completed which involved a complete overhaul of the primary legislation and a grass roots’ review of the procedures for dealing with planning applications, conservation, advertisements and introducing improved enforcement provisions to ensure compliance. As a result, the Town & Country Planning Act 1999 is now fully operational, the Planning Committee is now meeting in public in the interests of demonstrating greater openness and transparency of the decision-making process. • Work to establish an all-Island Strategic Plan has been substantially completed and a Public Inquiry held into the draft document. The independent inspector recommended that some further study work be carried out which is being undertaken during 2006 with a view to the final version of the Strategic Plan being presented to Tynwald for approval during the first legislative session of the new Administration.
Housing • In the last five years, there were a total of 434 public sector completions and over 300 approved first-time buyer housing units have been completed. • Some 400 open-market, first-time buyers have been assisted to acquire their first homes with grant assistance from the DLGE. • Major redevelopment and refurbishment schemes have been substantially completed at Janet’s Corner, Castletown; Clagh Vane, Ballasalla; Bretney at Jurby; at Lezayre; and Lower Pulrose in Douglas – almost complete.
Estates Management • A major scheme to refurbish the old Government Office and General Registry building, including the precincts of Tynwald, has been completed. • The Government Analyst’s Laboratory moved from its old, cramped accommodation in Kingswood Grove, Douglas, to more modern premises on the former Noble’s Hospital Site, vacated when the Pathology Laboratory moved to the new hospital.
30 Environment, Safety and Health • The development of the DLGE’s first Environmental Protection Strategy, published in 2005 after extensive public consultation, and has set out the key environmental protection strategies. This will be used as a main reference guide by the Department (and, hopefully, other Government agencies) during the business planning process, in order to ensure we maintain and improve the quality environment which is so important to us all. • The introduction of the Housing (Multi-Occupancy) Act 2005 is a significant step forward in protecting the health of many Island residents who live in rented accommodation, many of whom are the most vulnerable members of our society. • The introduction of the Construction (Design and Maintenance) Regulations 2005 is a significant contribution to the social well-being of our residents as it will reduce the number of accidents and fatalities during the construction, day-to-day use and eventual demolition of the Island’s buildings.
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18. DEPARTMENT OF TOURISM & LEISURE
Progress against Department Plan 2005-08
Tourism
18.1 Tourism generated an actual spend of £116.1M for the local economy in 2005 (inc. travel to and from the Island) compared with a figure of £112.7M in the previous year. In real terms therefore the figure remains broadly unchanged. Leisure visitor bed nights for 2005 were 688,651 compared with the 2004 figure of approximately 633,000 i.e. an increase of 8.79%. The average leisure visitor spend was £408 per person. Business visitor spend was £395. In both cases the targets for visitor spend were met. 320,901 non-residents visited the Isle of Man during 2005 compared with 340,902 in 2004 and a low of 287,063 in 2001. This was when precautions to prevent the spread of the UK foot and mouth epidemic to the Isle of Man succeeded but impacted significantly on air and sea arrivals.
18.2 In terms of visitor satisfaction, In 2005 89% of visitors were likely to return to the Isle of Man. Other key indicators were 100% satisfied with the beauty of the Isle of Man, 98% with the quality of services in accommodation, 98% with leisure and sports facilities. Weakest areas were facilities for children, range of restaurants, cafes and entertainment.
18.3 The target of 7,000 bed spaces by 31 March 2007 was set on the basis of likely future developments, the current figure being 6103. Future developments include the water front project, Douglas which is on schedule to deliver detailed proposals in January 2007 as well as several other proposals for development in Peel, the Castletown Golf Links and a new hotel close to the airport.
18.4 One of the mechanisms the Department uses to encourage the redevelopment of Tourism infrastructure is its Grant Scheme. The current scheme has received Tynwald approval to extend the provisions until 31 March 2007 whilst a new scheme is prepared.
18.5 The equivalent advertising value of UK press articles for the period January to December 2005 was £517,519 reflecting an increase of 15.28% over the previous year against a target of 10%. In addition the Department obtained over £7M of UK television coverage.
18.6 The Department annually measures the perceptions and awareness of the Isle of Man with potential UK visitors. The latest research conducted in 2006 shows positive movement in 7 of 11 measures with 2 remaining static. Of importance is :-
• the increase in awareness of Isle of Man advertising from 31% (2005) to 35% (2006) • that the Isle of Man is good for short breaks up 8% from 40 to 48 • that the Isle of Man is good for family holidays up 6% from 32 to 38 • the Isle of Man has beautiful scenery up 5% from 50% to 55% • ease of access to the Island has declined to 36% from 39%.
Leisure
18.7 Attendance at leisure sites totalled 908,392 compared to 899,414 in 2004/05 i.e. an increase of 1% over the period. This includes over 600,000 users at the National Sports Centre and over 200,000 at the Villa Marina and Gaiety Theatre Complex. Overall performance has exceeded the target of 792,000 per annum by 31 March 2007. However, a number of factors affect attendances and to sustain this level will be a continuing challenge.
18.8 In respect of external accreditation The National Sports Centre achieved 'Highly Commended’ status in 2001, 2003 and more recently in 2006 under the leisure industry standard QUEST scheme placing it in the top 10 centres in the British Isles. The Wildlife Park is working towards compliance with the standards of the British and Irish Association of Zoos and
32 Aquariums and several possible options are being explored for the Villa Marina and Gaiety Theatre Complex.
Public Transport
18.9 As at 31 March 2006 78.7% of the operational bus fleet are low floor, disabled accessible buses. The target is 80% by March 2007. In terms of the core timetable, well over 90% of journeys are now serviced by such vehicles. An additional 6 new low floor double deck buses will be delivered in 2006, as part of IOM Transport’s ongoing bus replacement policy which will ensure we will achieve our target.
18.10 The Department’s operational bus fleet is comprised of 85 buses, of which 55 are compliant with EU exhaust emission standards (Euro 2). This equates to 64.7% of the fleet. The target is 70% by March 2007. The continuation of the ongoing bus replacement programme will ensure that the proposed target will be reached by the date set.
18.11 In respect of user satisfaction, an independent customer feedback survey on Public Transport services was undertaken during the summer months with the report being produced in October 2005. The report provided information on satisfaction levels and included issues such as reliability of services, availability of passenger information, cleanliness of vehicles, staff attitude etc. The survey also gathered information, from a small sample, on what would encourage non users to use public transport as well as identifying the main reasons for not using public transport on a regular basis. The findings of the report were favourable for both bus and rail services which were considered to be efficient and reliable by the majority of those surveyed.
18.12 Bus passenger numbers recovered well during the autumn/winter period and are showing a 2.26% increase when compared to the same period during the previous year. On current performance the target set for 31 March 2007 is demanding. The total number of recorded passengers using buses during the 12 month period ending 31 March 2006 was 4,342,434. Bus service reliability remains at a consistently high standard with IOM transport achieving the target of ensuring that 99.5% of the normal timetabled services were completed during the financial year.
18.13 The Department’s target of 337,000 annual passenger journeys by rail per annum by 31 March 2006 was not achieved. When the target was originally agreed the Department was not aware that the demolition of Summerland would necessitate the closure of the Manx Electric Railway. The total number of passenger railway journeys recorded during 2005 -2006 was 324,194 which given the closure of the MER for six months, represents a very creditable performance.
18.14 Rail service reliability on the Steam Railway improved during the last season due to the sourcing of a supply of good quality steam coal and met the target of 98%.
Key Milestones over the last five years
18.15 The Key Milestones over the last five years were:-
Visitor Performance: • Increasing visitor spend from £92.7M to £116M (+25%) including recovery to 2000 levels following the UK Foot and Mouth crisis • Increasing total visitor bed nights from 747,369 to 895,221 (+19.8%)
Awareness and Perceptions: Increases in all categories - • those likely to consider IOM for a break within the next two years from 12% to 20% • those seeing or hearing IOM advertising from 24% to 35% • perception that the Island has beautiful scenery from 52% to 60%
33 • Equivalent advertising value of UK press articles has increased from 378,102 to 517,519 (+36.8)
Department strategies: Developed a number of strategies now at varying stages of implementation including: • Tourism Strategy ‘Fit for the Future’ 2004 – 2008 approved by Tynwald in April 2004. • The Sports and Recreation Strategy 2002 – 2012 approved by Tynwald in 2002 • The General leisure Strategy 2002 – 2012 • The National Arts Development Strategy 2005 – 2014 approved by Tynwald in October 2004
Refurbishment and Redevelopment of various phases of the Villa Marina: • Replacing most of the Villa Marina Colonnade on time and within budget with balance of works scheduled for November 2006 • Refurbishing the Villa Marina Royal Hall on time and within budget opening to the general public in April 2004 • Progressing the Villa Arcade redevelopment scheme with planned commencement on site scheduled for October 2006
Public Transport: • Continued to provide free Public Transport for Senior Citizens and State School children • Increased rail passenger numbers from 306,830 to 324,194 and bus passengers from 4,158,528 to 4,342,434 • Continued significant investment in buses and rail network including – o increase in low floor, accessible buses from 27 to 67 (78.8% of operational fleet) and installation of 121 new bus shelters island wide. o Six substantial MER infrastructure renewal schemes and renewing 19kms of track on the Isle of Man Steam railway as part of a joint scheme with the Department of Transport as well as refurbishing locomotives 4,8 and 13
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19. DEPARTMENT OF TRADE & INDUSTRY
Progress against Department Plan 2005-08
Economic Development
19.1 During the year the Department met its targets for offers of financial assistance to new businesses (8 offers), offers of financial assistance to existing businesses (37 offers) and amounts of payments made to existing businesses (£3.15m). 92% of applications for financial assistance were completed within the timeframe of 40 working days, against a target of 80%. However, only 10% of the target budget was actually paid during the year to new businesses under offers of financial assistance. New offers did not materialise into claims for payment during the year.
19.2 A total number of 59 new businesses were established during the year under the Small Business Start Up Scheme, against a target of 30. However, planning delays have prevented Business Incubator project from proceeding and the associated target has not been met. A total of 176 projects under the Business Support Scheme were completed during the year.
19.3 In respect of the film sector the average budget of films made was £7.6m against a target of at least £4.8m and local spend from films made totalled £10.2m. A total of 18,288 bed nights were generated from film activity.
19.4 With regard to increasing the number of businesses and individuals using broadband technology, the Island’s current performance is 10.19 per 100 head of population which is within the top quartile of Point-Topic Ltd rankings as required by the target.
19.5 In respect of encouraging businesses to achieve accreditation under the Investors in People standard 12.5% of the working population are now working under the standard with a further 3.5% working towards the standard. The target is 15%
19.6 16 undergraduates participated in the Shell Technology Enterprise Programme, and the quality of the programme was excellent. The Isle of Man won the best agency against other UK agencies.
Marine Administration
19.7 The Continuous Synopsis Record (CSR) system is an important IT element which needs addressing to provide secure electronic data for the ship registers. The development of the existing CSR system was found to be non viable and a separate IT project (MAVIS) has been established to provide this facility, expandable to cover remote access in the future. There is a possibility MAVIS can be simply modified to cover the Aircraft Register.
19.8 It is essential to maintain contact with and monitor the standards and performance of Recognised Organisations carrying out survey work on behalf of the Isle of Man, and the Department has continued its objective of meeting annually with each Classification Society and annually updating each Classification Society Agreement
19.9 The Isle of Man fleet has performed well on the Paris MOU White List indicator of the quality of operation of ships trading to and from European ports. In 2001, the Isle of Man was placed in 12th position; in 2005, the Department achieved 2nd position. This presents the Isle of Man as an internationally recognised flag of quality.
19.10 Shipboard Safety Management Audits completed using Isle of Man surveyors are an indicator of staffing levels and direct involvement with the fleet. This is Important in maintaining Red Ensign Category 1 status. The target was achieved with 90% audits completed using our own staff. The remainder were carried out our behalf by Recognised Organisations
35 Employment
19.11 A target of 85% was set for the Number of apprentices starting Level 2 & 3 NVQs to achieve the appropriate qualification. 94% of apprentices were successful. In respect of trainees on the Office Technology programme to enter work within two weeks of completion, 90% entered work within the deadline.
19.12 67% of Work permit applications made under the Control of Employment Act were processed within 5 days, just under the target of 70% but an increase over 2004/2005 levels.
19.13 The target to respond within 24 hours to 100% announcements of redundancies by offering the assistance of the Jobcentre was met.
Key Milestones over the last five years
19.14 The Key milestones over the last five years were:-
Aircraft Register • Following careful and detailed consideration, preparations to establish an Aircraft Register began in earnest in April 2006 with the arrival of the Island’s first Director of Civil Aviation.
Film and Media • The film industry on the Island was created some 10 years ago. Over the last 5 years it has developed considerably and is now a sustainable sector and significant contributor to the Island’s economy.
E-Gaming • The DTI took over the responsibility for developing and promoting the establishment of an e-Gaming industry on the Island from the DHA in 2004. Some significant new businesses have already been attracted, employing some 120 – 150 well paid employees, and a number of new prospects are being fostered.
Business Support Scheme • This scheme has been comprehensively revised and improved over the 5 year period to deliver a more comprehensive assistance package to meet the modern day needs of businesses. In 2001, a total of 8 projects were supported whereas, in 2005, 176 projects were supported. The scheme delivers real benefits as evidenced by a recent survey which shows that 95% of businesses were satisfied with the support provided by the scheme, 75% felt they had improved their competitive position and practices and 55% had directly increased turnover including overseas sales and profit.
Small Business Start-Up Scheme • This scheme has increased its activity from supporting the set up of some 21 new businesses in 2001/2 to 59 in 2005/6. This level of new business start up is anticipated to be maintained for the foreseeable future. The vast majority of new businesses supported under this scheme are still trading.
Marine Administration • The Merchant Shipping Register has seen growth of 38% in terms of ship numbers over the last five years. • In 2003, in response to the commercial needs of the on-Island business sector, the Isle of Man introduced the registration of commercially operating ‘Mega Yachts’. The number of commercial yachts registered currently stands at 40 with many more programmed for registry when built. • An entirely new international regulatory regime covering ships and ports was set up with an extremely short timescale for the implementation date of 1 July 2004. The Isle of Man led the world in this initiative and hit the deadline with 100% compliance. This was not achieved by competitor flag states. 36
Minimum Wage • The Minimum Wage Act 2001 came into effect on 1st January 2002, introducing statutory minimum wage levels for workers over the school leaving age. Since its introduction, the adult rate of minimum wage has increased, year on year, by 32% whilst inflation has risen by approximately 18%.
Vocational Training • The formulation of a new vocational training financial support scheme concentrating on shared costs with employers and assessment of business need. • The establishment of Sector Skills Groups across the economy with responsibility for advising on appropriate skills issues.
Legislation • The Employment Act 2006 was progressed, which will provide the Isle of Man with a modern employment law framework capable of commanding the support of both employers and workers.
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20. DEPARTMENT OF TRANSPORT
Progress against Department Plan 2005-08
Air & Sea Travel
20.1 The growth rate of air passenger numbers was 4.3% for the calendar year from 01 January 2005, to 31 December 2005, against a target of 3%. However, passenger related traffic travelling by sea has reduced as indicated below. However the rate of decline for accompanied vehicles has reduced compared with 2004-05 although foot passengers numbers have decreased.
20.2 This reduction in the decline of accompanied vehicles shows the benefit of the Steam Packet Company continuing the operation of SuperSeaCat 2, with its increased capacity, through most of the winter. The decline in foot passengers probably indicates that this sector of the market chose to fly instead of sail for a variety of reasons, including cost and convenience.
Accompanied vehicle Foot Passengers
2004-05 -1.8% -3.7% 2005-06 -0.3% -6.9%
Works
20.3 In respect of Works Division call out response times the Department continues to work towards a target of 90% of out of hours call-outs within 45 minutes. Monitoring of general building maintenance call-outs shows a response exceeding the target of 90% within 45 minutes, however not all sections are monitoring performance against this target yet. The Engineering Works Section are conducting trials of a GPS tracking system for the Department’s vehicles which enhance the operator’s safety and will record call-out response times.
Drainage
20.4 The testing of the treated effluent at Meary Veg indicates compliance with the target standard of 95 percent of all samples complying with the Standards agreed.
Highways
20.5 The Department has established a target of the total number of reported incidents of dangerous damage to roads and pavements repaired or made safe within 24 hours of the time that the Department first became aware of the damage, as a percentage of such incidents. Most dangerous damage is fixed within one working day.
Key Milestones over the last five years
20.6 The Key milestones over the last five years were:-
Infrastructure Development The following major capital schemes to improve the Island’s infrastructure are being progressed or have been completed since 2001-02: • Runway End Safety Area / Runway extension (part of the Airport Master Plan) • Aircraft parking apron reconstruction • IRIS Mount Murray to Newtown IRIS transmission main and pumping station • Highway schemes linked to the Road Safety Initiative • Installation of Instrument Landing System (ILS) on Runway 08, plus airfield lighting improvements • Peel Harbour water impounding scheme (July 2005) 38 • Douglas Inner Harbour boat park and slipway (March 2006) • Highway improvement schemes 2005-06: North Quay, Douglas; Vicarage Road, Braddan; St Ninian’s Junction; Windy Corner; Martland Bend (Lonan) • Douglas Highway Strategy schemes: Kewaigue Bridge, Spring Valley Roundabout, Ballafletcher Road Junction, Ballanard Road Junction • The Meary Veg sewage treatment works (apart from the sludge drying plant) • The IRIS pumping stations and transmission mains to the south of the Island*
*The Department will not progress with further IRIS schemes until an independent review of the IRIS Master-plan has been completed and until the noise and vibration issues at the White Hoe pumping station have been resolved.
Infrastructure Maintenance • The All Island Sewer Rehabilitation Scheme for 05-06 was completed to time and to budget. Contracts were competed in Andreas, Onchan, Ramsey, Douglas, Port Erin and Peel. This work extends the life of the existing sewerage system and also reduces infiltration into the pipelines.
Sustainability/ Environment • The IRIS scheme has had a major beneficial impact on the Island’s marine environment and shoreline. 67% of the Island’s population is now connected to Meary Veg for sewerage treatment – an average 24 million litres are treated per day. • The Poortown Quarry extension has ensured the continuation of a strategic supply of high quality road stone to meet the Island’s needs. The new quarry plant operates to improved standards, reducing local nuisance and environmental impact.
Animal Waste • The planning application for the new Animal Waste Processing Plant was submitted in October 2005 and planning approval obtained in May 2006. Subject to Tynwald approval of the financial motion at the July sitting, the new plant should be operational by September 2008.
Emergency response / Public Safety • Over the last 5 years the Department’s Works Division has responded to many emergencies. The most notable were clearing over 300 fallen trees from the roads after the storm in January 2005 and cleaning up after the MEA oil spill in the River Dhoo in 2003. • The Department’s emergency response capability continues to be developed. The Works Division has built salt barns at depots around the Island and an improved “Floodline” warning system has been developed. • The Department has introduced road safety initiatives including priority rating for accident sites, route alert signs, speed advisory cameras, special grip surfaces, targeted speed limits, school front safety zones, compulsory basic training for motorcyclists and computer based driver theory tests.
Air services
Passenger numbers continue to improve. 2005-06 saw record growth in air passenger numbers achieving a moving annual total of 807,626 in October 2005.
01-02 05-06 % increase Air passengers 702,080 807,626 15% Scheduled air movements 21,140 31,142 47% Total aircraft movements 35,586 45,020 26% Airlines 2 10 Air routes 14 16 *Based passenger aircraft 5 9 * Increase led to consequent increase in local jobs
39 The above growth was achieved despite the constant challenges of a volatile market – including the effects of losing the Heathrow route, the end of Manx Airlines, and the fragmentation of their route network.
Sea Services 01/02 05/06 % increase Sea passengers 583,328 584,968 0.28%
Vehicles 136,511 170,069 24.58%
Total commercial 1727 1,655 -4.17% vessels
40
21. THE TREASURY
Progress against Department Plan 2005-08
Economic Strategy
21.1 Progress regarding implementation of the actions detailed in the Economic Strategy is under continuous review. A report was completed and provided to the Treasury Board in April 2006. The Income Tax (Amendment) (No.2) Bill 2005 has completed its passage through Tynwald and is awaiting Royal Assent. The 0/10% rates for companies were announced in the Budget and were effective from 6th April 2006. A tax cap of £100,000 for Individuals was also introduced from 6th April 2006.
21.2 The target for Unemployment to be no higher than 2% of the economically active population has been met consistently during 2005/6. The final unemployment figure for the year ending March 2006 was 615, or 1.5% of the economically active population.
21.3 In relation to the expansion of the output of the economy the increase in real Gross Domestic Product in 2004/05 was 5.2%. The target was for the annual increase in real GDP to exceed that of the EU (15). For the *EU (15) real growth (calendar year 2004) was 2.3%. The IOM: UK per capita Gross Domestic Product ratio improved by 5% in 2004/05 to now stand at 110%. The ratio against EU (15) is 121%.
Note: *EU (15) relates to the 15 EU States prior to the accession of the further 10 States in 2004. The reason for using this as the target is: for historical purposes and; the new accession States significantly reduce the overall EU average and as such would not produce a meaningful target in Isle of Man terms.
21.4 The Department continued to maintain AAA Standard and Poor's and Aaa Moody's Sovereign Credit Ratings during 2005/06. This remains an ongoing priority for the Department and the target will continue for future years.
Marketing
21.5 Implementation of the agreed promotional visit programme for the year was completed to schedule. A wide range of visiting programmes were undertaken including those to Geneva and the Middle East as well as numerous visits to the UK and Dublin to organise and attend key conferences and events.
21.6 In respect of market access, the Economic Affairs Division originally began the process of building up a knowledge and awareness of various barriers to market access during the reporting period. Responsibility for market access has now been transferred to the recently constituted IoM Finance Steering Group and the specific issue of how this can now be progressed will be reviewed during 2006/07.
21.7 The Financial Services Division was responsible for the target for inward investment which was met in terms of assisting with the obtaining of two new business licences. Work continues through ongoing dialogue with and active pursuit of several other prospects for the following year.
Finance
21.8 At £531.4 million, adjusted probable income was £37.0 million, or 7.5% above the estimate for the year, well within the 100-110% target range. After taking account of transfers to Reserves, the level of operating balance to be carried forward from 2006-07 was estimated to be £32.2 million or 6.2% of net revenue payments, compared with the target of 5%. Net bottom line actual receipts at 31st March 2006 stood at approximately £367.6 million which is 110% of the original unadjusted estimate. 41
21.9 A major long term major project to update and standardise management accounting systems throughout Government (to include payroll, human resources and general accounting) has been running for number of years. All monthly paid employees are now paid through the corporate Human Resources and Payroll system. The new accounting system has been designed and was implemented in the Department of Tourism and Leisure in March 2006. Roll-out across Government is on-going and is anticipated to be completed by March 2008. It is expected that this process will lead to significant benefits in terms of the provision of accurate and timely management reporting and provide the scope for further efficiencies across the whole of Government.
21.10 The Tynwald motion for revaluation of the rating system was withdrawn and will not now be progressed ahead of the General Election. The process is however still ongoing and remodelling of the proposals will follow further consultations. Work to digitise the existing legacy records continues and is 40% complete.
Income Tax/Customs & Excise
21.11 The target to collect at least £155.5m in the year was exceeded. Direct taxation receipts in 2005/06 totalled £160.6 million; 103% of the estimate.
21.12 The target (to raise additional revenue of at least £1m in the year through Customs and Excise tax gap initiatives) has been exceeded. At 31st March 2006 total additional revenue raised (based on 2005/06 activities only) stood at £8 million. The target to secure an additional £3m in tax, penalties and interest has been exceeded. Income tax compliance activities in 2005/06 yielded £3.4 million.
E-business
21.13 Through implementation of the "Charteris" programme it was hoped to (a) target 50 companies, visiting 20 before 31st May 2005, and (b) ensure at least 5 of these visited the Island before 31/9/05 as apart of a location evaluation exercise. This target has been achieved in full. New Key Performance Indicators to measure the success of the “Charteris” programme have now been developed and are outlined within the Department’s current business plan.
Audit
21.14 Developing a system of Corporate Governance and Departmental Statements of Internal Control through (a) Implementation of agreed principles and code of conduct throughout Government by 31/3/06, and (b) the development of SIC with a view to securing compliance and publication in the Government annual report for 2005/6 was established as a target. The target at (a) has been achieved. The target at (b) was subsequently revised to provide for SIC compliance for 2006/07 and incorporation into the annual report for that year. This revised target remains on course for completion.
Information Technology
21.15 The 2nd Data Centre for Government is now commissioned and initial software deployment has started, with full resilience for e-mail across the two data centres by mid July 2006 being the immediate target. This project was delayed by significant power problems in the Central Government Office Data Centre which took priority.
21.16 As part of the re-launch of the gov.im layout, the Information Systems Division has introduced the address change facility both via the web and on request at central government office reception. This does not automatically populate into the multitude of different data bases with updates, but instead advises the Departments and Agencies of the change request - this may then trigger the Department to send the appropriate form to the individual. The first of the Jupiter online services was launched in April 2006 with the 42 introduction of electronic access to Cattle Passports for farmers, and the provision of a central facility via gov.im for a citizen to change their address details held by Government. These will be followed during 06/07 by on-line services for Income Tax and VAT Returns.
21.17 Work on completing the Connect Mann programme has slipped behind the target end date on some sites because of local operational issues and priorities. However this is not a concern to the overall project which is now substantially producing the outlined benefits. A key additional outcome has been external recognition of the quality and value of this project with the award of “Best Corporate IP Network in Europe, Middle East and Africa”.
21.18 A new accounting system has been designed and was implemented in the Department of Tourism and Leisure in March 2006. Roll-out across Government is on-going and is anticipated to be completed by March 2008
Key Milestones over the last five years
21.19 The Key Milestones over the last five years were:-
The Economic Strategy • Treasury proposed the Economic Strategy in a report to Tynwald and it was adopted in October 2004. The report remains as Government’s statement of its economic approach, amplifying on the various aspects of the ‘Economic Progress’ aspect of the Government Plan, principally through improving the efficiency and productivity of the economy by, for example, accessing new markets, producing higher value goods and services and making the most of the local labour force through education and training.
The Taxation Strategy and other developments • The Tax Strategy was conceived through extensive research and consultation and was initially approved by Tynwald in October 2000. Other work undertaken includes the signing of a Bilateral Economic Agreement with the Netherlands based on mutual economic benefit and co-operation (the first of its kind between a small international business centre and an OECD member), the successful introduction of the European Union Savings Directive in 2005 and the recent changes to the Audit exemption thresholds following extensive public consultation.
• In addition to this, the Treasury recently published draft legislation for the creation of a new type of business-friendly company. The new Manx corporate vehicle – “NMV” – is designed to be simple and inexpensive to administer and to meet the Island’s obligations in terms of the commonly adopted benchmarks of international standards. The concept, developed following a study of company law around the world, is scheduled for introduction in the near future to coincide closely with the Island’s move to a zero rate of corporate tax. The combination of this corporate vehicle, along with the zero rate corporate tax regime, will aim to give the Isle of Man an unbeatable package to attract international business.
Economic Development • Since 2001, the Island has been successfully developing a thriving e-business sector. In their latest strategy review reflecting on the progress made over the previous five years, information strategy consultants Charteris state that “the Isle of Man has been very successful in maintaining a strong and steady marketing position on e-business compared with its jurisdictional competitors”.
• In November 2005, the Treasury was given formal responsibility within Government for developing the space and satellite sector. The E-Business and Space Commerce Division has been tasked with working closely with the private sector to ensure that the optimum environment is created for businesses associated with such activities. By the end of 2005, the Island was already home to 4 out of the world’s top 10 satellite companies who now have a presence here.
43 • The Isle of Man has carefully positioned itself as a jurisdiction of excellence for funds to be incorporated, domiciled and administered on the Island. At March 2006 the Island currently has approx $30 billion under administration and is growing rapidly.
Joined-Up Government • A robust technology foundation has been delivered via Magic XP (addressing the desktop and server environment), Connect Mann (providing a tightly integrated, secure network for all of Government’s telephone, data and video traffic), Host Mann (introducing a 2nd Data Centre to enable resilience of key systems and infrastructure) and the gov.im technology framework. • It is important to note that whilst the strategic goal of Jupiter has made substantive process, Information Systems Division has continued to demonstrate its active involvement with all Government Departments, etc., through development and support of systems such as Marine Administration, On-Line Deeds and Probates, DTI Grant Administration, TT RaceMann and DHSS Community Care to name but some.
44
22. THE CHIEF SECRETARY’S OFFICE
Progress against Office Plan 2005-08
Policy
22.1 In the last year the office has improved the arrangements in support of the effective functioning of the Council of Ministers through a revision of the Government Code and the introduction of a Corporate Governance Code of Conduct. The Office has implemented a revised structure of Council of Ministers Sub-Committees, based on the six main aims of Government and including a wider cross section of Tynwald Members.
22.2 The Office has supported the development of a full independent review into the scope and structure of the Isle of Man Government, identifying whether the existing structure needs to be changed to meet current and future needs, which reported in September 2006.
22.3 The office has led a review the role of the Chief Officer Group and its relationship with the Council of Ministers, and ensured the requirements of the performance management system for Chief Officers is met annually.
22.4 The Office has also taken a key role in the development of inter-departmental projects, at the request of the Council of Ministers, encompassing such issues as drugs and alcohol, children and young people, integrated transport, energy, DHSS funding, “freedom to flourish”, disability access, sustainable development and key policy issues for the next administration.
Public Services
22.5 This section has continued to meet its target times for processing Passport Immigration and Nationality applications and enforcing immigration legislation, taking action against offenders wherever necessary.
22.6 By far the vast majority of foreign nationals are on the Island legally. Nevertheless the numbers of individuals on the Island who have been identified as not having gained leave to enter the Common Travel Area, or those whose leave to remain has expired (overstayers) and who have been detained and removed, has shown a gradual increase over the last few years:
2003 2004 2005 2006 (to 31st Aug) 8 9 16 16
22.7 In addition significant progress has been made in ensuring that Isle of Man Immigration legislation is brought up to date. It is expected that updated legislation will be in place by the end of 2006.
22.8 The office has continued to process planning applications efficiently ensuring that all hearing were conducted within 18 weeks of appeals being received.
External Relations
22.9 The External Relations Directorate has continued to monitor EU and other legislation and consult with appropriate departments and bodies. The office meets on a bi-monthly basis at officer level with UK Government and EU Representatives for briefing and liaison purposes, to set down the Island’s views and position on matters of significance.
45 22.10 The Office has continued to seek further occasions where the Isle of Man can sign International Agreements on its own behalf and increase the representation of the Government on International Organisations
Key Milestones over the last five years
22.11 The Key milestones over the last five years were:-
Corporate Strategies • The Drug and Alcohol Strategy was validated by external inspection and continues to address the problems associated with these twin problems throughout the Island. The Children and Young Persons Strategy was approved by Tynwald in July 2005 and the Youth Justice team has made significant progress in the treatment of young people who come to the attention of the authorities.
Public Inquires • The CSO has a leadership role in assessing and implementing the recommendations coming out of public inquiries on behalf of the Council of Ministers. The reorganisation of the CSO to include a strategy unit has been crucial in the management of the significant amount of work which flows from public inquires.
Government Plans and Annual Report • The corporate planning process which sets clear targets against which Government can measure its performance and report publicly on its achievements has been welcomed by Chamber of Commerce, Trade Unions and other public bodies. The production of a report such as this was unique for Governments throughout the world when it was introduced.
External Inspections • The CSO takes a leadership position in respect of international external inspections such s those by the UN, IMF etc. The last visit by the IMF has resulted in ongoing work in respect of the Ant Money Laundering provisions and preparations are currently underway for the next visit.
Corporate Governance • The CSO has led a major exercise in re-focussing the corporate governance arrangements for the Government and has trained over 250 senior managers in the new systems. Ongoing work will result in statutory Freedom of information provisions and more transparent appointments to Tribunals, Statutory Boards and other public bodies.
Autonomy • The Isle of Man Government has striven to co-ordinate the promotion of the Island’s interests in the UK, European Union and the wider international arena. This work was directed by the Constitutional & External Relations Committee of the Council of Minsters culminating in several key achievements.
Draft EU Constitutional Treaty • In conjunction with the other CDs, the Isle of Man robustly responded to the threat posed by developments at the Inter Governmental Conference held in Rome in October 2004, on the new draft EU Constitutional Treaty. This was successful in ensuring that the current legal provisions of the Protocol 3 arrangement with the European Union was maintained without altering the legal scope of the relationship.
Letters of Entrustment /Tax Information Exchange Agreements • Agreement was reached between the Isle of Man Government and UK Government on arrangements for the Island, by Letters of Entrustment, to sign international agreements on its own behalf.
46 International Personality • Work has commenced between the UK, Isle of Man and Channel Islands to clarify the ambitions and aspirations for an international personality to produce an effective framework for the development and implementation of respective international personalities. The framework will encompass a statement of principles and will be underpinned by a clear working protocol.
British-Irish Council • The work programme of the British-Irish Council covers Drugs, Social Inclusion, Environment, Transport, Knowledge Economy, Telemedicine, Tourism and Minority/Lesser Used Languages. The Isle of Man has been represented at Ministerial and/or senior official level within each of these areas and is the lead administration in respect of Telemedicine. It was on this issue that the Isle of Man Government hosted a successful high level Summit on the Island in May 2005.
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23. COMMUNICATION COMMISSION
Progress against Plan 2005-08
New telecoms and broadcasting operators
23.1 In 2001, the Island had one monopoly telecoms operator, Manx Telecom, and a single radio station, Manx Radio. In the 5 years since, choice has expanded significantly.
23.2 Manx Telecom’s monopoly licence was due to expire in 2006. Manx Telecom has been relicensed on a non-exclusive basis to offer telecommunications services of all descriptions. In addition, Cable & Wireless has been authorised to break out of its existing cross-Island cable to provide services on the Island. Four Manx internet service providers offer other competitive broadband services. Two of these ISPs use cutting edge broadband wireless access technology to bypass completely Manx Telecom’s network.
23.3 Manx Telecom itself has invested major sums in its infrastructure, leading the world in its deployment of 3G and HSDPA services and achieving 99.8% availability of ADSL across the Island, coverage well in excess of that achieved in the adjacent islands. With the construction and commissioning of the new North Douglas telecommunications centre, there is no longer a ‘single point of failure’ in Manx Telecom’s network. Work has started to upgrade the core infrastructure to a ‘next generation network’.
23.4 Three Isle of Man based radio stations now broadcast across the Island. Energy FM and 3FM, operating on a fully commercial independent basis, compete vigorously with Manx Radio. They offer their own distinctive high quality music-led services. In addition, both run their own independent newsrooms, providing democratic pluralism of voice for the Island, which now has only one local newspaper news service.
Programme and Advertising & Sponsorship Codes compliance
23.5 All Island broadcasters must comply with the Programme and Advertising & Sponsorship Codes published by the Commission. The Codes were fully revised in 2002 following consultation with the broadcasters, other regulatory bodies, such as the FSC, IPA and OFT, and the wider community.
23.6 In 2005-06, Commission staff monitored over 300 hours of broadcast output. The Commission’s staff acknowledges complaints within 2 working days and subsequently investigates them. The full Commission considered a number of alleged Code breaches. In no case did the Commission formally find a breach of the Codes but, in some cases, they reminded a broadcaster that strict Code compliance is a licence requirement.
Modernising Manx Radio’s governance
23.7 Tynwald has accepted the key recommendations of a working party report on updating the arrangements for Manx Radio’s ownership, control and principal public service objectives. In consequence, the Commission has relicensed Manx Radio as the nation’s public service broadcaster for a further period of ten years. This will be increased to 30 years, with reviews by the Commission at 10 and 20 years, once enabling legislation is brought into effect.
23.8 Manx Radio’s public service remit is for the first time clearly defined in legislation, in its revised Trust Deed and in the Licence granted by the Commission. A stable funding mechanism is in place. The Trustees of Radio Manx Limited, Manx Radio’s parent company, now has a positive role in monitoring the delivery of Manx Radio’s public service duties. They also hold the shares of the company on behalf of the Treasury, clearly separating the broadcaster from Government or other political influence, and they appoint the Board of the company.
48 Autonomy
23.9 The Communications Commission is now a full member of the European Platform of Regulatory Authorities (EPRA), representing the Island at two international meetings annually. The EPRA, a forum for broadcasting regulators, has a membership from 40 countries across Europe. It is not an EU body, although both the EU and the Council of Europe send observers.
23.10 The Isle of Man Communications Commission frequently contributes to EPRA studies and working papers. This input receives international recognition.
23.11 Bilateral liaison is well established with the Office of Communications (Ofcom) in the UK, the Commission for Communications Regulation (ComReg) in Ireland, the Broadcasting Commission of Ireland (BCI) and the telecommunications regulators in the Channel Islands (the Guernsey Office for Utility Regulation and the Jersey Competition Regulatory Authority) and Gibraltar (the Gibraltar Regulatory Authority).
Key Milestones over the last five years
23.12 The Key milestones over the last five years were:-
• 5 continuous years of falling telecoms prices coupled with improving telecoms infrastructure, services and choice • Implementation of revised telecommunications policy following Tynwald’s endorsement of the InterConnect Communications report. • Relicensing Manx Telecom as the incumbent universal service provider for a further 15 year period. • Introduction and roll out of 3G, HSDPA and ADSL services • Commissioned 3 independent studies benchmarking Manx Telecom prices and 2 major competition investigations, resulting in reduced prices, service enhancement and procedural changes • Licensing of two new mobile telephone operators • Authorised Cable & Wireless to break out of the cross-Island cable • Authorised broadband fixed wireless access services by 3 new entrant telecoms operators • Contracted ManSat Ltd to make geostationary satellite orbital slot filings through Ofcom to the ITU • A Broadcasting (Amendment) Bill to modernise licensing procedures and Manx Radio’s governance and funding • Manx Radio established as the Island’s National Public Service Broadcaster • Licensing of 2 new VHF and one long wave music radio stations, complementing Manx Radio • Increased support for broadcasting in Manx Gaelic • Full revision of the Commission’s Programme and Advertising & Sponsorship broadcasting codes, incorporating European Convention on Human Rights provisions • Successfully lobbied the BBC to overhaul and upgrade its service to the Island. Improvements include new Ceefax pages specifically for Isle of Man news, a “Where I Live” website for the Isle of Man, and the recruiting of 2 BBC journalists to be permanently established on the Island • Initiated liaison with and briefings by Digital UK in advance of the switchover from analogue to digital terrestrial television in 2009 • Revised structure of the Communications Commission, reverting technical provision of Government radio services to the DHA. The Commission became a purely regulatory body for telecommunications and broadcasting content. It relocated its staff and offices • The Commission joined the European Platform of Regulatory Authorities (EPRA) as an independent full member
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24. FINANCIAL SUPERVISION COMMISSION
Progress against Plan 2005-08
Partnership with Industry
24.1 In respect of proposed regulatory developments, market environment and how the Commission can assist the industry in business development the Commission continued to attach great importance to its external relations during the year. A key development has been to make proposals for seeking external input into its regulatory strategy.
Supervision
24.2 The Commission has conducted 122 on-site visits during the year. A major programme of reviewing and reporting on the different liquidity, foreign exchange and interest rate risks incurred by each institution was conducted. The programme was extended also to cover credit risk. The results have led to a much better understanding by the Commission of the prudential issues affecting each business.
Authorisations & Companies
24.3 The Commission approved 69 licence applications during the period, 1 bank, 12 investment business and 56 trust service providers. In addition 225 individuals were vetted for the first time by the Commission and another 652 have had their vetting updated, making a total of 877 persons vetted during the year.
24.4 166 licence applications were received, 147 relating to Trust Service Providers following the introduction of the Fiduciary Services legislation.
24.5 The Companies Registry has published a full set of service standards on the Commission’s web-site and also includes its performance against targeted standards. During the period Companies Registry met or exceeded all these targets. The Commission undertook surveys and obtained feedback on service within Companies Registry and on the Public View Internet system which has assisted in identifying where further improvements can be made.
Enforcement
24.6 The Commission successfully petitioned the High Court under Section 26 of the Companies Act 1982 for the disqualification of 2 individuals. The Commission issued 79 public warnings which are automatically circulated to over 100 law enforcement and regulatory agencies around the world.
Policy
24.7 The Fiduciary Services Act 2005 received Royal Assent in July 2005. To assist with the licensing of Trust Service Providers a consolidated licensing policy was issued in September.
24.8 With Treasury concurrence the Commission has commenced a major project to consolidate its financial services legislation. A main purpose is to bring together the legislation in a modern, user-friendly way and to introduce some amendments needed to take account of market developments and regulatory practice. There are also important proposals for increasing the transparency and accountability of the Commission.
24.9 The Commission was invited to become a signatory to IOSCO’s Multilateral Memorandum of Understanding. This was a very positive development for the Commission as it followed a very thorough independent review of the Commission’s ability and willingness to co-operate and provide assistance to other regulators through appropriate channels.
50 Operations
24.10 In May the Commission received IIP recognition. The Commission believes that the new standard provides a very effective business tool that stimulates and challenges organisations to make the best of their people and recognise their contribution.
24.11 Progress in respect of Information Technology was limited by external constraints, including those imposed from being linked to the Government network. Arising from this the Commission examined how its systems operations could be established more independently and continues to keep options open in this area.
Key Milestones over the last five years 24.12 The Key milestones over the last five years were:-
• Corporate Service Providers Act implemented and corporate service providers licensed and now supervised. • Government assigned responsibility for Companies Registry functions to the FSC. • On-line services introduced for electronic submission of financial information from licenceholders and the ability to purchase company documents via the internet. • Banking Code amended and enhancements made to the Commission’s supervisory techniques. • IMF Assessment of the Island undertaken. The Commission received a number of positive endorsements from this. • Fiduciary Services Act implemented with licensing and supervision of trust service providers well under way. • IIP Recognition.
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25. GENERAL REGISTRY
Progress against Office Plan 2005-08
Review of Services
25.1 The last 18 months has been a significant period of change for the General Registry with not only significant staffing changes at the head of the organisation but also a fundamental review of its administrative structure. Whilst most people will see this change as inevitable, we must also recognise that change can be unsettling. The trick is to manage change to the best advantage so that it benefits what we do rather than hinders.
25.2 The purpose of that review has been to generate a greater desire to understand the nature of the General Registry’s business and to plan accordingly. Of course the result of that is that we face further change as we strive to redevelop our programme of deliverable services and to plan for service development and enhancement in the years to come.
25.3 The extent and implications of that review is probably best illustrated by a comparison of the Business Plans published in 2004 and 2005. Inevitably this means that over the year whilst many of the targets set in the 2004 Plan have been achieved others have been modified or even abandoned.
Courts Administration
25.4 Key areas within the 2005 Plan included:- • development of an improved control system for administrative work allocation, throughput and fees recovery throughout the courts division (by September 2005) • A review of Legal Aid Regulations in order to simplify and minimise duplication (by December 2006), and • Develop cross Departmental initiatives for the more effective collection of fines and other financial penalties and submit detailed proposals to the Council of Ministers (by September 2005)
25.5 The issue of Court fees was to be dealt with in three stages commencing with the development of a control system for the existing fee structure, which has been completed, followed by the making of recommendations for change to the structure, and computerisation of the system both of which remain ongoing.
25.6 The review of Legal Aid Regulations is deferred pending the outcome of consideration of the Legal Services Commission Report by the Council of Ministers.
25.7 A report was submitted to the Council Of Ministers in relation to financial penalties. Following further work in collaboration with the Department of Transport and Department of Home Affairs and Coroners, a further report to Council, detailing implementation is now to be submitted.
Access to Records
25.8 Due to a number of issues in relation to software and systems development the target to implement scanning of registered deeds and probate documents has not been achieved to date. Following the latest testing, it would appear that these problems have now been largely resolved, leading to an imminent “go-live” date.
25.9 The target to a review of the public records held at the General Registry, the Public Record Office and elsewhere in order to maximise their accessibility to customers has been deferred as it has been determined that a fundamental review of the priorities and direction of the Public Record Office is to be undertaken.
52 Criminal and Civil Justice System
25.10 The General Registry has a target to Progress the revision of the current rules of the High Court of Justice and publish the new rules by October 2007. This major project, which has significant impact upon the operation of Courts in the Isle of Man remains on target.
Charities
25.11 Amendments to the statutory audit requirements for Charities have been recommended and are currently at an advanced stage before Tynwald. A broader review in conjunction with the Attorney General’s Chambers is ongoing.
Land Registry
25.12 The extension of the Public Register of ownership of land by completing a 3rd stage compulsory registration order (by September 2005) was completed on time. At this point approximately 50% of properties in the Isle of Man are in areas in which Land Registration is applicable.
25.13 A Review of the computerised land registration system (CLARE) in order to determine its future development needs has been undertaken. Prior to this review, it had been foreseen that a new high cost computer system was required for this process. Whilst there may ultimately be a need for a new system, it has been determined that, at this point, we should continue with the existing system with appropriate development.
Security
25.14 During the period, further risk assessment has been carried out in relation to security, leading to the establishment of a contract with an appropriate security company.
Key Milestones over the last five years
25.15 The Key milestones over the last five years were:-
• Production of a Video guide for Jurors • Development of in-court IT systems including Digital Audio Recording • Introduction of AXIOM payment control systems • Efficient use of resources by using existing office space to create two additional and much needed Court Rooms • Commissioning of further Public Record Office accommodation • Eradication of Civil Legal Aid and Legal Costs process delays • Improved accountability through the external audit and publication of statutory accounts • Improved collaboration with the Attorney General’s Chambers in relation to charity regulation • Continued expansion of Land Registration • Introduction of appropriate Security measures
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26. INSURANCE & PENSION AUTHORITY
Progress against Plan 2005-08
26.1 The Authority’s visit schedule seeks to ensure that an on site inspection visit is performed for all authorised insurers once every three years. The Authority’s aim is to achieve 95% of its annual visit schedule in any one year. Performance in 2005/06 was as follows:
• Life assurance 142% • Non-life insurance 52%
26.2 Due to loss of key staff in its non-life section, the Authority was unable to achieve its target in this area. A full complement of staff is now in place and the Authority’s visit schedule has been revised to ensure that its three-year target is met.
Key Milestones over the last five years
26.3 The Key milestones over the last five years were:-
• Contributed to the successful outcome of an inspection visit by the International Monetary Fund, which confirmed that the Island "complies well" with international standards for the regulation and supervision of financial services • Introduced a regulatory framework for international pension schemes, making the Island one of the few jurisdictions to have done so, thus creating an environment within which the pensions administration sector can flourish • Introduced legislation to allow the formation of protected cell companies (PCCs) • Introduced legislation to allow the formation of insurance limited partnerships • Significantly revised the Island’s primary insurance legislation by means of the Insurance (Amendment) Act 2004 • Overseen a growth in insurance funds under management from £21 billion as at December 2001 to in excess of £31 billion as at December 2005 • Introduced a regulatory framework for domestic pensions business, thus improving security for local scheme members
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27. ISLE OF MAN POST OFFICE
Progress against Office Plan 2005-08
27.1 Performance in relation to Return on capital employed in 2005/06 was 7.2% against a target of 10%. This is a significant improvement over our performance in 2004/05 (4.8%) and 2003/04 (0.84%). We continue to look for opportunities to improve this performance further.
27.2 In relation to introducing new revenue streams 3 were introduced during the course of 2005/06.
27.3 The year to date performance against the target to achieve 100% next day delivery for locally posted/locally delivered mail stands at 95%, this compares favourably with the Royal Mail first class success rate of 94.1%. The Post Office remains committed to achieving this KPI.
27.4 The target to introduce 3 new products or services per annum was achieved. during the course of the year new products included Foreign exchange, MoneyGram (money transmission services) and new investment bond products.
27.5 The Post Office has committed to a consultation process as part of its counter network review in relation to social obligations and this process will commence during 2006/07.
27.6 At July 06, the percentage of advertising literature with dual language headings was 77%, against a target of 80%. The Post Office is in the middle of the planned transition process to reprint literature to meet this KPI and remains committed to achieving this KPI as literature becomes due for reprint. In addition, 55% of the philatelic issue programme had a direct Manx theme, against a target of 50%.
Key Milestones over the last five years
27.7 The key milestones over the last five years were:-
• Commissioned the Phoenix retail system across the Post Office counters network. • Introduced new products into the counters network to help to secure its future. • Commissioned and introduced mechanised sorting equipment at the Douglas sorting office. • Refurbished the Post Office counters network. • Worked with other departments of Government to introduce an improved system for access to and issuing of driver and vehicle licences.
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28. ISLE OF MAN WATER AUTHORITY
Progress against Board Plan 2005-08
Performance Measures
28.1 The Authority’s Key Performance Indicators (KPI’s) continuously monitor its contribution to the Government’s six key objectives. The strategic aim of the Authority, as set down in the Strategic Business Plan in 1999, is to provide “Crystal Clear Drinking Water to the Island’s Population” and this contributes most particularly to the Government’s objectives of Quality Environment, Sound Infrastructure and Good Government.
28.2 The Authority continues to review its performance against the high standards developed within the UK Water Industry and regulated by the UK Water Industry Regulators which include the Office for Water Services (OFWAT), the Drinking Water Inspectorate (DWI) and the Environment Agency
28.3 During the year, the Authority:-
• maintained the current Water Treatment Works performance to achieve an average Overall Quality Index score of 97% • reduced the number of coliform failures measured in the distribution network and achieve an average of at least 99.5% compliance • limited the number of properties at risk of receiving low pressure to less than 0.5% of connected properties within the compulsory area of supply • limited the number of properties suffering unplanned interruptions to supply • managed losses through leakage
Capital Programme
28.4 The capital programme has progressed well throughout the year. The successful completion of the new Sulby Water Treatment Works together with the raw water main from Sulby Reservoir and the treated water mains from the new works to the Heritage Trail in Sulby have allowed the highest quality water to be delivered to the north and west of the Island. Douglas Water Treatment Works and the associated schemes are on target for completion in 2008.
28.5 The effect of the commissioning of the new asset infrastructure has been felt first by the Water Production Section. This has necessitated a new working approach to be developed which requires the involvement of the staff in the transition from old works and old working practices to the new works and the training/development which will allow them to operate those works with confidence. This approach will spread throughout the Operations Directorate as the capital programme continues to be implemented.
28.6 In conjunction with the Capital Projects Unit of Treasury, a new approach has been developed by the Authority for its major capital schemes which is based upon the contractors undertaking the design and construction of schemes. This has been supplemented by a partnering approach to the works such that all those involved in the project work together as a team to deliver each scheme to the required quality, timescale and budget. The success of the initial schemes using this procurement methodology is encouraging.
Corporate Governance
28.7 As part of the Authority’s commitment to the Government’s principals of corporate governance, a formal method of documenting and managing risk has been developed. Each area of the business has identified those events which would have a serious impact and the likelihood of their occurrence has been assessed. Formal recognition of the highest priority risks leads on to a more systematic method of eliminating, mitigating or managing those risks. The identification and control of risk is now an integral part of the Authority’s 56 operational reporting process.
Key Milestones over the last five years
28.8 Key milestones over the last five years
• 2002 – 2005 ISO 9000 Procedures introduced in phases • Winter 2002 Completion of Asset Management Plan (2002) • Summer 2003 Completion of Central Telemetry System Phase 1 • Summer 2003 National award for effective leakage control - Green Apple Award. • Winter 2003 Completion of remedial works to Clypse, Kerrowdhoo and West Baldwin Reservoir. • Autumn 2004 Development with CPU of Design and Construct methodology for mainlaying schemes • Spring 2005 Douglas Water Treatment Works Construction commenced • Summer 2005 Completion of Sulby Raw Water Augmentation (Beinn y Phott pumps and mains replacement schemes) • Autumn 2005 Opening of Sulby Water Treatment Works by the Hon Donald Gelling, CBE, CP, MLC
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29. MANX ELECTRICITY AUTHORITY
Progress against Board Plan 2005-08
Domestic and commercial electricity supply requests
29.1 Although no specific target was included in the 2005/06 Government Plan, the MEA managed to respond to 92.5% of requests for new electricity supplies within 10 working days. A target of 95% within 10 working days has been set for 2006/07.
29.2 The MEA average minutes lost per customer (due to faults) for 2005/06 was 24.57 minutes. A target of 30 minutes has been set for 2006/07 based on industry standards in the UK.
Fibre Optic Cable
29.3 The MEA has worked with the DTI and Treasury to develop proposals which have now been considered and agreed by the Council of Ministers. A preferred operator will be appointed in due course.
Gas Network
29.4 A high-pressure natural gas transmission pipeline was laid between the Scotland/Ireland sub- sea interconnector (11km off-shore from Kirk Michael) and Glen Mooar. A gas pipeline was also completed across the Island to connect Glen Mooar and Pulrose. A pressure reduction station was constructed at Glen Mooar and equipment installed at Pulrose to control the gas network on the Isle of Man. The gas network supplies natural gas to the power station and also enables MEA to supply Manx Gas Limited.
29.5 Work on the interconnector and cross-island gas pipeline was completed in November 2002 and the pressure reduction equipment at Glen Mooar and Pulrose was commissioned in September 2003.
Electricity Generation
29.6 The combined cycle gas turbine power station at Pulrose was constructed on the site of the existing Pulrose Power Station and was officially handed over to the MEA in May 2004. The power station can generate electricity using either natural gas or fuel oil.
29.7 At the same time, the diesel generation units previously relied on for Island generation were upgraded. The MEA continues to use electricity generated from the Hydro-electric unit at Sulby Dam to meet Island demand and has access to electricity generated by the Energy From Waste plant, following the commissioning of the plant in 2005.
Transmission System
29.8 The Island transmission system has been upgraded and enhanced to deal with increased capacity and also ensure security of supply to domestic and commercial customers. The major work required was completed by October 2004.
29.9 The electricity transmission network now comprises a 90kV sub-sea interconnector cable and a 33kV network connecting Ballagawne, Middle River, Pulrose, St Johns, Ramsey, Laxey, Castletown, Lord Street and Douglas North sub-station in the St Ninian’s area. The interconnector cable is the longest sub-sea AC cable in the world. It has been operational since November 2000 and is capable of carrying import or export power flows.
58 Communications Coupler
29.10 A communications coupler has been developed by the MEA which enables telecommunication signals to be transmitted along the power line network. The device acts as a bridging component which means that network transformers and circuit breakers can be by-passed with minimal disruption to the power system.
29.11 The communications coupler has been patented and the MEA is seeking a strategic partner to develop its commercial potential. It is believed that this device could be marketed successfully in regions of the developing world where a telecommunications infrastructure needs to be created quickly and at minimum cost.
Fibre Optic Network
29.12 Spare fibres on the interconnector cable can be used to enhance telecommunications services on the Isle of Man. The MEA has worked with the DTI and Treasury to develop proposals for the commercial development of the spare fibres for the benefit of the Isle of Man.
Appointment of New Board
29.13 A new Board was appointed in June 2005. Shortly afterwards, Tynwald approved a funding package to ensure that the Authority was able to meet its financial obligations and to ensure that increases in electricity charges were contained. The priority for the new Board was to reduce operating costs and maximise income, so that the financial support currently being provided by the Isle of Man Government can be reduced.
Key Milestones over the last five years
29.14 The Key milestone over the last five years was:-
Completion of Capital Investment Programme • The period from December 2001, has been one of unprecedented development for the MEA as the Authority completed a major capital investment programme. As a result, the MEA now has a modern and diverse portfolio of generation assets and a robust electricity transmission and distribution network. The MEA is therefore well placed to meet the Island’s demand for electricity into the future.
Governance • During the period, certain issues relating to expenditure at the MEA were made known to Government. At the time of writing, the consequences of these discoveries remain to be fully determined or resolved. However, the new Board at the MEA is in the process of reviewing all aspects of the Authority’s performance and is working, in particular, to meet the following key challenges over the next three years:- o to reduce costs by operating the portfolio of electricity generation, transmission and distribution assets as efficiently and economically as possible, whilst maintaining appropriate operational service standards; o to maintain the development of the electricity network in order to support the future economic development of the Isle of Man; o to maximise opportunities for revenue from the sale of surplus electricity to the UK via the interconnector cable; and o to maximise the additional revenue which can be earned from the portfolio of assets developed since December 2001.
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30. MANX NATIONAL HERITAGE
Progress against Plan 2005-08
Manx Museum
30.1 The public opening of the completely redesigned new Natural History Gallery took place on target on Saturday 16th July 2005. The addition of the National Art Collection was deferred pending changes to the Art Gallery. The new look Art Gallery was opened to the public from November 2005 and samples of the National Art Collection are in the process of being of being made available online. New Horizons – art from the west coast of Norway was displayed at the Manx Museum from May to September 2005.
30.2 The project to completely redesign the Viking Gallery at the Manx Museum in order to open to the public during 2007 is on schedule.
Site Museums
30.3 Niarbyl Café and Visitor Centre was opened in September 2005, creating a new business and offering local employment opportunities. The result of opening a new visitor attraction in this area, promoted access to Niarbyl Bay and the surrounding countryside for residents and tourists. Niarbyl Café was an immediate success with visitor numbers far exceeding expectations. Opening hours have been extended in response to public demand.
30.4 A new display entitled Voices from the Past and Present was opened in Ned Beg’s Cottage, Cregneash in April 2005.
Education provision
30.5 The target to increase the number of references to Manx cultural and natural heritage in the Manx Curriculum guidance was achieved. Curriculum guidance on Geography KS1 and KS2 have been produced and issued for use from September 2006 making strong use of Manx National Heritage sites and other Manx sites. Curriculum working groups have been supported by MNH staff and a scheme for the development of new resource materials and additional workshops has been agreed with the Department of Education increasing opportunities for schools to use MNH resources.
30.6 MNH supported through access to sites, resources and talks the BA in History and Heritage Management with Manx Studies which commenced in autumn 2005 with full time and part time students being taught through the Isle of Man College and Chester University. A second volume of the History of the Isle of Man was launched by Liverpool University Press on 5th May 2006.
30.7 Students studying for the MA in Manx Studies were provided with information resources and staff support throughout the year. The work of the Centre for Manx Studies was facilitated through staff meetings and practical support for research and visiting scholars.
Special Events and Exhibitions
30.8 During 2005-06 MNH undertook 5 temporary exhibitions including the display of a Victoria Cross and “The True Glory – Manxmen at sea in the age of Trafalgar” at the Manx Museum.
30.9 During 2005-06 MNH undertook site events and lectures, in addition to special promotions, and achieved its target of holding 10 events. Examples included “Celebrating Manx May Day” at Cregneash; annual excavations at Rushen Abbey; “Science is Fun – Magnetic Magic” - a week of science sessions at the House of Manannan; “A Night on the Tiles – a presentation on Architectural Ceramics” at the Manx Museum and “An Evening with Florrie Ford – Say it with Flowers” – the annual film night held at the Manx Museum. 60 Key Milestones over the last five years
30.10 The Key milestones over the last five years were:-
Enhancement of Public Service & Site Development • MNH has extended the public opportunity to visits its sites by 47%. This represents an additional 150 weeks of availability of national heritage sites for visitors. • Following the widespread appreciation of the acquisition and re-opening to the public of Rushen Abbey in 2000, further important site additions have been progressed. • In 2001, the new site of the Old House of Keys, Castletown, was added to the all-island Story of Mann portrayal. • In 2002 MNH acquired the site at the Sound and successfully promoted a scheme for restoration and improvement. • In 2005, extensive land and properties were acquired at Niarbyl, to provide for a new visitor services building, comprising catering and interpretive facilities • The famous two thatched cottages on the Niarbyl shore were completely restored to a high standard. • In 2004, major restoration works and public re-interpretation installations were undertaken at the Laxey Wheel, culminating in large-scale public celebrations of the 150th anniversary of the wheel’s construction. • MNH visitor figures have seen a series of record rises to MNH sites across the board. 2002, 2003 and 2004 were record years for visitors to MNH sites with over 419,620 recorded visits in 2004. • Around 100 public events and exhibitions have been organised by MNH during the period.
International profile & Positive National Identity • Significant, successful new business opportunities have been created for the private sector at the Sound and Niarbyl and MNH has provided vital support to the film industry • A major new international relationship has been developed with Norway through the signing of a Cultural Agreement which provides strong links for development between the Isle of Man and Norway for the future. • MNH has developed strong links with a number of international cultural heritage programmes, as part of the European Union’s cultural programme.
Cross departmental working • MNH has worked with the DTL and with many businesses in the Tourist Industry to develop the Heritage visitor market. • MNH has worked in partnership with DAFF and the Manx Wildlife Trust (MWT) to prepare a development plan for the Biological Records Centre. • MNH has worked closely with the Department of Education to research and assist with the introduction of new formal aspects of Manx history into the new National Curriculum. • In combination with the Department of Education and the University of Liverpool, MNH has provided an opportunity for the Isle of Man to make a major statement of its own cultural identity through a vastly enlarged programme of high-level academic research and the publication of a new “History of the Isle of Man”. MNH is working closely with the CMS on this new five-volume work, which will be the first full re-appraisal of the nation’s history since 1900. Two Volumes of the new History have been researched and published in the period.
Conservation and restoration - buildings • Projects of masonry conservation have been undertaken at Peel Castle, Castle Rushen and Rushen Abbey. • At the Grove Museum in Ramsey, works were undertaken to repair and restore the roof, and stable-block. • Improvement works were also undertaken at properties on the Calf of Man. • Significant progress has been made on storage, recording and conservation.
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31. OFFICE OF FAIR TRADING
Progress against Office Plan 2005-08
Compliance Audits
31.1 96% of wholesale and retail ‘high risk’ premises were inspected, as opposed to the target of 100%. ‘High risk’ businesses are generally those supplying high value commodities or with high sales volumes of lower value commodities and those licensed by the OFT to store ‘dangerous goods’.
31.2 Each petrol filling station, petrol can store and retail premises storing fireworks in the Island was inspected. Pumps at all commercial petrol filling stations and meters on road tankers measuring central heating oil were tested for accuracy to protect consumers and suppliers from financial loss. Each weighbridge in use for trade was tested for accuracy. These tests underpin transactions which amount to millions of pounds and also reduce the risk of overloaded vehicles travelling on the roads.
31.3 21% of ‘medium risk’ wholesale and retail businesses were inspected, as opposed to the target figure of 30%. ‘Medium risk’ businesses are generally those supplying lower value commodities or commodities for which there are implications in terms of safety or age- restriction controls. Weighing equipment was tested for accuracy and price checks were carried out. The Office also licensed 21 non-resident traders during the year, who were inspected, to ensure compliance with the Non-Resident Traders Act.
31.4 In its first year of introduction 11% of all premises rated as ‘low risk’ were inspected for compliance, against a target of 10%. Examples of ‘low risk’ rated premises include; those registered for the supply of videos or DVDs, those selling tobacco products and Island-based businesses advertising and/or selling on the internet who were monitored and to promote legitimate trading activity in the Island.
Promotional Activities
31.5 The Office attended a total of six high profile events in 2005/06 and thereby exceeded our target of attending or organising four events. These were the Tynwald Day and Royal Manx Agricultural Shows, the Southern Befrienders’ exhibition in Port St Mary, the WI exhibition at the Villa Marina, the Supporting Older People in Mann exhibition at the Villa Marina and the Isle of Man College Health Fair.
Consumer Enquiries and Complaints
31.6 During the year, the Office handled an increased volume of consumer enquiries and complaints, up 5% on the preceding year. Of the 3,087 complaints and enquiries received during the year, 98% were concluded within in the target time of three months. The performance level of 98% also represents a 1% improvement on the previous year.
31.7 During the year, 238 written enquiries were dealt with by the Consumer Advisers; these were received either by letter, fax or e-mail. 100% of the enquiries received by the Consumer Advice team were answered within three weeks of receipt. The vast majority of enquiries made to the Office during the year were by telephone and in this case the advice is given instantaneously over the phone.
31.8 During the year the Office received 247 complaints under the remit of the Financial Services Ombudsman Scheme, whilst this represents a decrease on the number received in the previous year, the Scheme is increasingly seeing more complex cases being referred, as the simpler complaints tend now to be resolved by the Suppliers. These complex cases require a greater deal of a case officer’s time in order to attempt to progress the complaint to a mediation settlement or refer to an adjudicator. 62
31.9 During the year, the Office concluded 317 complaints, 75% of these complaints completed the mediation stage of the scheme within six months. This target has therefore been exceeded contributing towards the Government aims of Social Well-being and Economic Progress.
Key Milestones over the last five years
31.10 The Key milestones over the last five years were:-
• During the last five years the Office has seen phenomenal growth in demand for its Debt Counselling Service. During the previous year alone, demand for the service has increased by over 30%. There has also been a dramatic leap in the monetary value of debt being managed by the service. The total amount of debt under management during the year was £2.8 million. • In January 2002 the Office launched the Island’s Financial Services Ombudsman Scheme. It is the only such scheme operating in the Crown Dependencies. The Financial Services Ombudsman Scheme is a free, independent dispute resolution service for individuals with an unresolved complaint against an Isle of Man financial firm. • In 2004 the Office introduced the 18+ Proof of Age Card as a means of providing retailers with an instant and reliable way of proving the age of persons to whom they are supplying age restricted products such as alcohol and tobacco. Since the card was launched over 400 cards have been issued to Island residents. • In 2003 the Office successfully withstood and managed an unprecedented demand for its services due to the natural gas conversion programme in Douglas and the surrounding areas. The problems experienced by householders who had appliances converted lead to over 1,000 gas conversion complaints being received in the last quarter of 2003. • The final milestone for the Office during this administration will be the completion of two enquiries being conducted under the Fair Trading Act. The first enquiry was instigated by the Office in November 2005, to examine whether excessive prices were being charged for energy products on the Island. This investigation covered heating fuels, petrol, diesel, electricity, gas and solid fuel supplied on the Island. • The second enquiry was requested by the Council of Ministers in March 2006 to look at the increase in fees requested by nursing homes on the Island, under Section 19 of the 1996 Fair Trading Act and also to examine, under Section 9 of the Act whether the activities of the Isle of Man Nursing Home Association has been or is pursuing a course of conduct which does amounted to an anti-competitive practice.
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32. PERSONNEL OFFICE
Progress against Office Plan 2005-08
Training and Development
32.1 73% internal delivery of scheduled Public Service Training was achieved, representing an increase in internal delivery of 25% since 2003/2004. Some internal delivery scheduled for March 2006 required re-scheduling to accommodate development of Performance Development Review (PDR) training to be delivered internally from April 2006. The ability to be flexible and respond to the organisational need for the PDR training was available because of the increase in in-house practitioners over the years. Otherwise, as on previous occasions, external providers would have had to be employed at substantial cost.
32.2 Six Management Development Programmes for middle managers programmes were delivered during the period 2003 to 2006. Whilst being below the target of 7, this was due to the numbers of middle managers putting themselves forward, rather than a lack of courses being available. A review is currently taking place to look at the design, content and method of development for middle managers to encourage them to take advantage of different learning opportunities. Implementation of this project will be in April 2007.
32.3 The Office is on target to establish benchmarks for employee development both corporately and in Departments by December 2006. External research is currently being undertaken by all members of the project team looking at the public and private sectors on the Island and across the UK. A range of benchmarks are being researched for example time, cost of development, percentage of salary costs etc.
Recruitment
32.4 The percentage of recruits that are graduates has continued to rise year on year. As an organisation with diverse opportunities and reliable management and recruitment processes, posts within the Civil Service are becoming more attractive to graduate applicants.
32.5 Resignations for the period continue to be below the set target of 8%. This target has been achieved by implementing consistent and robust polices delivered through reliable employee relations advice and developmental opportunities. Maintaining this target enables Government to be seen publicly as an employer of choice.
Welfare
32.6 95 % of clients rated the welfare service ‘good’ or ‘very good’ against a target of 80%. During the year Clients have been encouraged to return the evaluation sheets resulting in a 17% increase in returns which are now at 54%.
32.7 This achievement should also be seen in the context of a 26% increase in the average monthly case-load to 151 Clients. Managing a caseload of this level with 1 ½ full time equivalent staff has involved adopting new approaches and prioritising the work as well as commitment and flexibility from the staff.
Health and Safety
32.8 During the year a review of the provision of health and safety advice across Government was carried out which involved visits, inspections and sampling of arrangements across Departments, Offices and Statutory Boards. This gave a comprehensive overview of the arrangements across Government in relation to managing health and safety risk.
32.9 This work along with specific topic related work on a range of activities has contributed to a management framework for Health and Safety. In addition the revised COMIN Health and 64 Safety Statement and the inclusion of the requirement for minimum standards documentation within Corporate Governance Risk Management is contributing to a foundation for a safety management system.
Performance Management
32.10 A mandatory data recording system has been agreed across Government which will enable corporate reporting of time lost through sickness for the period 2006-2007. This will also enable Government to benchmark with UK Public Service Manual and Non-Manual absence data.
32.11 Reports on the consistency and quality of application on performance management in the Civil Service have been produced each year since the completion of the first appraisals using the revised performance appraisal scheme in 2004. The monitoring processes that provide the content of this report included quantitative monitoring of completion of appraisals across the Civil Service and qualitative monitoring through the gathering of an annual sample of appraisals, which are reviewed by the Senior Nominated Officers Group. This annual monitoring report has provided, since 2004, a basis to develop internal benchmarks for consistency year on year, for example in terms of the spread of overall performance ratings across the Civil Service.
32.12 Effective individual performance management has long been a high priority within the Personnel Office. Since the introduction of revised performance appraisal arrangements for the Civil Service in 2003, which links individual performance targets to the overall performance targets for the Personnel Office, the Office has achieved 100% completion of appraisals and PDPs each year.
Key Milestones over the last five years
32.13 The Key Milestones over last five years were:-
• Established HR Strategic Forum that has enabled cross Government approach and consultation upon all HR issues. • Successful delegation of recruitment giving individual Departments and Offices control over their own recruitment processes. • Introduction of a new Senior Management Programme which achieved a highly commended in the National Training Awards. • Introduction of a revised performance management scheme that enables a more effective approach to target setting and the management and assessment of performance. • Put in place a corporate Health and Safety Group to enable effective consultation on key health and safety issues. • Agreement and publication of a Health and Safety Framework covering workplace safety. • Continued expansion of Staff Welfare Services to cover the whole public service. • Successful introduction of an Equal Opportunities policy across Government, backed up by the establishment of a network of Contact Officers.
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PART III: ISLE OF MAN GOVERNMENT PLAN 2005-2006 REPORT ON PROGRESS ON ACTIONS AND KPIs
The 2005 Isle of Man Government Plan contained 279 Actions under the six Government aims of: Economic progress, Social Well-Being, Quality Environment, Sound Infrastructure, Good Government and Positive National Identity. As with previous Annual reports, for ease of reference the performance of Government against these set Actions is detailed below. Each Action is annotated by a status symbol which signifies whether or not the Action has been achieved, together with a short commentary explaining the background to the status during the reporting period which ranges from 1 April 2005 to 31 March 2006. However, in recognition of this report being published in October 2006 where there have been important developments since 1 April 2006, reference is made to those developments in the commentary. The Actions report is sub-divided into the six Government aims and at the end of each sub-section there is a summary report on the position of the key performance indicators as contained in the 2005 Isle of Man Government Plan and dialogue as to the progress made with each of the KPIs.
Symbol Code: √ Achieved ● On Target/Ongoing X Behind Schedule/Not Achieved
ECONOMIC PROGRESS: “To pursue manageable and sustainable growth based on a diverse economy”
Diversification: To facilitate a diverse economy
Action: 1. Implement the Taxation Strategy by 31st March 2006 including the introduction of a zero rate of corporate tax for companies
√ The Income Tax (Amendment) (No.2) Bill 2005 has completed its passage through Tynwald and has received Royal Assent. The 0/10% rates of corporate tax for companies was introduced with effect from 6th April 2006.
Action: 2. Continue support for the attraction of inward investment, and the development of existing industrial undertakings through the utilisation of the Industrial Financial Assistance Scheme and the Media Development Fund
√ At the year end a total of 45 offers of financial assistance had been made, 5 to new start up businesses. Actual payments for the same period total some £3.17 million which is broadly in line with expectations. Manufacturers are continuing to invest with the aid of the Department of Trade and Industry’s Financial Assistance Scheme. Several major projects with established businesses were approved close to the year end, hence will pay out in 2006/07. Exciting developments are taking place amongst the leading engineering, aerospace and optics manufacturers and investment on the magnitude proposed is good news for the sector as a whole. Over the year some lower paid employment has been lost as businesses adjust to lean manufacturing techniques and the need has arisen to move lower value production to more cost competitive jurisdictions. Recent and proposed investment should lead to some new recruitment requiring higher skills and wages. Investment in training is continuing and recruitment remains a challenge.
Action: 3. Identify and develop access to markets for financial services businesses through the Market Access Group
● The reconstituted Isle of Man Finance Steering Group will be taking over responsibility for co- ordinating market access issues. 66
Action: 4. Maintain the viability of the Island's agricultural sector through, in particular, the extension of the EU meat derogation by June 2005 and the introduction of new derogations in respect of other products as soon as practicable
√ The EU has confirmed an extension of the meat derogation until 31 December 2010. There will, however, be no further extensions and the Department of Agriculture Fisheries and Forestry is therefore working closely with the industry to consider future options.
Action: 5. Complete negotiations with the UK Department of Transport in relation to an aircraft register in the Island by the end of March 2006
X It proved more difficult to recruit a Director of Civil Aviation to lead this work than expected, hence the status. However, this post has been filled and the highly experienced individual took up the position in March 2006 on the staff of the Department of Trade & Industry. As a priority, the new Director will take forward detailed negotiations with HM Government for an IOM aircraft register, the principle of which having already been agreed. Increasing numbers of enquiries continue to be received by the Department of Trade & Industry in respect of the register and its potential as a key element in asset holding and taxation planning structures. The increasing level of interest being shown bodes well for the future success of an aircraft register once established.
Action: 6. Lead the branding initiative and make it an integral part of the means by which the economic strategy is projected and delivered
√ The Freedom to Flourish strategy was approved by Tynwald in May 2006 and subsequently launched on 5 July 2006. The concept has now moved to the implementation phase and will be supported in three ways across the public and private sector. Firstly, through the Positive National Identity Committee of the Council of Ministers which has been established to bring Government together with representatives from the business and voluntary sectors to oversee the successful implementation of the “Freedom to Flourish” programme, and thereafter to oversee the development of policy to reinforce the proposition and give approval to new projects and imagery that will be used to develop the concept further. Secondly, through the six month appointment of a Marketing Communications Consultant who will communicate the “Freedom to Flourish” concept primarily with Isle of Man organisations, clubs, businesses and sectoral groups; to develop and coordinate activities both on and off-island to support “Freedom to Flourish”; and to develop a long-term plan that will continue to support the concept throughout the Island and abroad. Finally, through the contract appointment of a Freedom to Flourish Implementation Coordinator whose primary function is to develop and co-ordinate a national and international programme of events and activities in collaboration with the Marketing Communications Consultant and to manage the consultant’s delivery of the programme objectives.
Action: 7. Launch the Laxey business incubator to stimulate the development of new businesses with 40% occupancy by the end of June 2006
X This has not been achieved due to operational difficulties with certain aspects of the project. A different use for the facility has been identified following interest from an international business concern, for which Treasury approval has been secured.
Action: 8. Encourage quality film & media activity with production partners through emphasis on TV/animation. Generate local spend of at least £10m pa & 18,000 bed nights from film production
√ The target for the year was 8 feature films being made on the Island (note: the emphasis has changed more to film and animation and less on TV in view of better returns for the Island currently being available on film projects). Nine productions have been made on the Island, generating a local spend of some £10.2 million and 18,300 bed nights for the hotel sector. Further productions are already lined up for next year and a busy 2006/07 is expected.
Action: 9. Promote a new set of Merchant Shipping (Representative Persons) 67 Regulations to facilitate the further growth of ship and yacht management in the Island
X The enabling powers to make the Regulations were included in the Merchant Shipping (Amendment) Bill 2006 which completed its passage through the branches by year end 2005/6. It is awaiting Royal Assent.
Action: 10. Maintain Category 1 status of the IOM Shipping Register
√ This has been achieved.
Action: 11. Produce and updated and revised e-business and e-society strategy by the 31st December 2005
√ The Report is complete and published and the process of implementing recommendations has now begun.
Action: 12. Draft a new Agricultural Marketing Act to reflect modern trading conditions
√ Royal Assent to the Agricultural Marketing (Amendment) Bill will be announced to the October 2006 sitting of Tynwald. A further amending Bill will be required to continue to reform the existing marketing Acts.
Action: 13. Seek to secure the development of the Lord Street Bus Station site, establish the economic potential and infrastructure requirements of the Douglas Quayside area, and pursue a blueprint for its regeneration
√ The Preferred Developer has been agreed by the Council of Ministers and will deliver detailed proposals (including the hotel operator) to the Council of Ministers consideration and approval by January 2007.
Action: 14. Promote the DTI's financial assistance schemes to local businesses to encourage investment and growth
√ This action has been replaced by the target “visit every applicant under the Financial Assistance Scheme to review their application and business proposals and to inspect their place of business”. It is a target that has been fully achieved in 2005/06.
Action: 15. Review existing tourism support and development measures with a view to determining future arrangements by 31 March 2006
● The current scheme has been extended by Tynwald and a new scheme is being worked on.
Modernisation - To promote the progressive modernisation of all parts of the economy, including the use of e-business
Action: 16. Develop marketing programmes aimed at targeting and attracting niche areas of new e-business activity to the Island
√ An e-business market segmentation exercise involving the E-Business Private Sector Consultative Committee has just been completed and three e-business sub-sectors have been identified for further investigation. Associated propositions have been formulated and are currently being tested prior to their delivery to specific companies in each of the three sub-sectors. The targeting of the sub-sectors will be a joint public/private sector exercise as was the research.
Action: 17. Work with other Government Departments and the Private Sector to deliver a programme of workshops aimed at increasing awareness and highlighting the benefits of e-enablement by the 31st July 2005
68 √ This action has been amended. Instead, the workshops that will now be delivered will be designed to raise awareness of the importance of security to both businesses and the individual. Courses ran until 31st March 2006 and the project is now complete.
Action: 18. Produce a joint public/private sector report analysing the prospects for the Manx economy over the next 10 years by end of April 2005 and then promote its findings across Government and the private sector throughout the year
√ The Department of Trade and Industry is working closely with other Departments and the private sector to deliver the actions identified in the ‘Can-Do Economy’ Report, as directed by the Economic Development Committee of the Council of Ministers.
Action: 19. Undertake a review of charges to business users in all aspects of the electronic communications network, comparing the Island situation with that in the UK, the Republic of Ireland and the Channel Islands
√ The Report by GOS Consulting is now complete.
Action: 20. Ensure that consideration is given by the Council of Ministers to the future options for the utilisation of the fibre optic cable
√ Council of Ministers has considered the options for the use of the fibre optic cable and has agreed a preferred operator for the cable from the private sector.
Full Employment - To maintain full and properly rewarded employment
Action: 21. Identify appropriate work experience placements for young people and improve the co-ordination of, and access to, appropriate information
√ This action has been completed with the appointment of Trident Ltd to administer the programme.
Action: 22. Develop targeted initiatives aimed at specific groups in the population, such as disabled people and working parents, to deliver learning and development opportunities appropriate to areas of local skills shortage
√ Two general Job-search workshops were delivered in February/March 2006. The programme continues to target individuals with a view to maximising workforce participation.
Action: 23. Review the level of the national minimum wage in the light of economic and social objectives
√ The Minimum Wage Committee made its recommendations to the Minister fro Trade & Industry in March 2006. The recommendations were approved at the July 2006 sitting of Tynwald.
Action: 24. Implement approved recommendations in relation to amendments to work permits under both the Control of Employment Act and the Overseas Labour Scheme by the end of December 2005
X Secondary legislation in connection with work permit exemptions was approved by the Department of Trade & Industry and placed on the agenda for the April 2006 Tynwald. The Motion was withdrawn by Minister after protests from Trades Council and some Members.
Training & Education - To maximise the skills of the workforce through training, education and retraining
Action: 25. Increase the number of organisations achieving IIP accreditation
● The current performance is around 13%. Overall performance is noticeably affected by some down sizing among larger accredited firms. A further 3% of the working population are employed in firms 69 working towards the standard: 16% if both figures are taken into account. A marketing strategy has been devised to promote the benefits of IIP to local businesses. As part of this strategy an IIP conference was successfully held in November 2005 which was targeted at larger organisations.
Action: 26. Complete the development of a Vocational Training Strategy which includes a training needs assessment of key sectors of the economy
√ A policy document has been approved by the Department of Trade and Industry. Sector Skills Groups have been established in construction, engineering, information and communication technology, financial services, and hospitality/retail.
Action: 27. Introduce the 'failt manninagh' (Manx Welcome) to the Hospitality Industry and training a minimum of 200 staff annually in conjunction with the Department of Trade and Industry and Isle of Man College
√ Currently there are over 700 active participants on the programme.
Action: 28. Develop a new training centre by the end of March 2006
● This project is under the management of the Department of Education and is progressing.
Action: 29. Encourage businesses to improve efficiency, invest in new technologies, increase staff training and development, and enhance environmental management through, amongst other things, increased utilisation of the Department's Business Support Service
√ The number of completed projects under the Business Support Scheme totalled 176. The Department of Trade and Industry supported the increased budget necessary to deliver this level of activity in what is an effective and successful scheme delivering real benefits to local businesses.
Action: 30. Complete the development of a vocational training strategy that includes a training needs assessment of key sectors of the economy, by sector, by discipline and by level
√ The Department of Trade and Industry policy document and the Memorandum of Agreement between the Department of Education and Department of Trade and Industry has established the vocational training strategy.
Action: 31. Widen the range of high quality academic and vocational learning opportunities for pupils from the age of 14 years
√ The IOM College is working in partnership with Secondary Schools providing increased vocational choices for 14-16 and 16-19 age groups. The revised Curriculum for Learning and Achievement dated April 2006 has been approved by the Department of Education. Work is continuing with regard to network groups.
Action: 32. Facilitate Modern Apprenticeships in trades where there are skills shortages
√ A core activity within the Vocational Training Strategy is the establishment of Sector Skills Groups, bringing together Department of Trade and Industry, employers and training providers, to agree training policy and activity within each sector. Sector Skills Groups have now been established in construction, engineering, information communication technology, financial services, and hospitality/retail sectors. The concept of modern apprenticeships is seen as a key initiative in most, if not all, sectors.
Effective Regulation - To promote the reputation of the Island as a competitive and well- regulated economy
70 Action: 33. Develop proposals to introduce a new Customer Credit Bill
● Following the completion of UK developments the IOM review process has commenced.
Action: 34. Produce guidelines on the undertaking of regulatory impact assessments (RIA) to be produced within Government whenever new regulations or regulatory measures are proposed for introduction. Draft guidelines by 30.9.05 final no later than 31.12.05
● Desk research has now been completed within the Economic Affairs Division of the Treasury, essentially centring on the mechanisms and processes employed within the UK Government. Proposals include the introduction of a customised RIA procedure for the IOM Government, with responsibility for its implementation to lie with the Corporate Strategy Unit of the Chief Secretary's Office.
Action: 35. Continue to use the recent IMF Report as providing the template and principles for future regulatory developments
√ The Treasury continues to advise on matters concerning future regulatory development.
The Financial Supervision Commission continues with its action plan addressing recommendations made by the IMF. In this connection the Commission has worked closely with the banking industry on changes to the Banking Code, which follow up on recommendations made by the IMF which came into effect on 1 July 2006.
The Insurance and Pension Authority continues to have regard to international best practice in developing its approach to the regulation of the insurance and pensions sectors. For the purpose of the IMF assessment, the Island’s regulatory framework for insurance business was principally assessed against the Core Principles of the IAIS, and the recommendations of the FATF in relation to the prevention of money laundering. The Authority continues to pay careful regard to these in the development of its regulatory strategy.
Action: 36. Support existing procedures for the assessment of the impact of regulatory proposals through the further development and application of Cost-Benefit Analysis (CBA)
√ This refers to financial regulation specifically. The Financial Supervision Commission now has CBA as a formal part of its policy assessment procedure.
Action: 37. Develop proposals for the heightened scrutiny of regulatory policy, operational practices and efficiency, by Government and third parties
√ Comments as per Action 36 and Action 38 apply.
Action: 38. Develop proposals for the removal of unnecessary bureaucracy to encourage economic growth
√ This has been further defined for Treasury operational purposes to: By 31 October 2005 the VFM Committee will have reviewed and reported in 3 areas by which unnecessary bureaucracy can be removed. 3 reports completed entitled 1 "centralisation of grant administration" 2. "validity of work permits in current economic climate" 3. "development of online business services". Treasury noted and supported each report's recommendations at its meeting on 23rd November 2005. The completed work by the Economic Affairs Division of the Treasury on Regulatory Impact Assessment will complement this action point (see commentaries on actions 34-37).
Financial Management - By good management, to moderate as far as possible the more extreme fluctuations in the economy's performance
71 Action: 39. Improve capital projects management delivery through a more robust business case appraisal system
● A budget exercise in January 2006 resulted in lower programmes for 2005-6 and 2006-7, and therefore it is expected that 2006-7 delivery will be an improvement on 2005-6. Action: 40. Maintain the Island's AAA Rating from both Standard & Poor's and Moody's
√ Achieved
Action: 41. Further develop tax gap initiatives to seek out all taxes due
√ The Customs and Excise Division of the Treasury have been set a target of raising an additional £1m in revenue through tax gap initiatives At 31 March 2006 total additional revenue raised (based on 2005/06 activities only) stood at £11,785,137. The Income Tax Division have been tasked with securing an additional £3m in tax, penalties and interest through income tax compliance initiatives. This target was exceeded - total to 31 March 2006 £3.31m.
Action: 42. Vigorously pursue persons and companies who fail to meet their taxation liabilities
√ The Customs & Excise Division of the Treasury target to keep the overall debt at less than 3% was achieved - at the 3 April 2006 the overall debt represented 1.75% of total trader liability. Income Tax -Debt collection project has brought in £502k in the six months to 31 March 2006.
ECONOMIC PROGRESS KEY PERFORMANCE INDICATORS
Key Performance Current Target Status Indicator Performance
GDP per head of the 2004-05 110% of UK Maintain GDP per Achieved population GDP per capita capita at greater level than UK
Comment: The current IOM performance is 110% of UK GDP per capita and 121% of EU (15) GDP per capita.
Unemployment as a 1.5% (02/2005) Maintain at 2% or less Achieved percentage of the economically active population
Comment: The end of June 2006 unemployment figure was 517 (or 1.3%) which was the lowest figure so far in the year.
% of working 2001 13.9% 15% On-going population in 2002 11.9% organisations with IIP 2003 12.2% accreditation 2004 13%
Comment: Overall performance is noticeably affected by some down sizing among larger accredited firms. A further 3% of the working population are employed in firms working towards the standard: 16% if both figures are taken into account.
72 A marketing strategy has been devised to promote the benefits of IIP to local businesses. As part of this strategy an IIP conference was successfully held in November which was targeted at larger organisations.
Key Performance Current Target Status Indicator Performance
Apprentices starting 94% * At Least 85% Achieved Level 2 and 3 NVQ’s achieving appropriate qualification
Comment: Apprentice numbers under training agreements are at a maximum in most areas. The administration of applications for apprenticeships commencing in September 2006 has commenced and early indications are that the limited places at IOM College will be greatly oversubscribed. The increased competition for places has resulted in an increase in apprentice ability and hence the achievement of qualifications during 2005/06 has been very good, and should exceed the 85% target. *This figure reflects an unusually high level of intake in 2004
Broadband connections 10.19 per 100 head of Top quartile of the Achieved population Point – Topic Ltd ranking
Comment: In terms of Broadband take up on the Island relative to other jurisdictions this is measured by the number of broadband lines used as a proportion of the population (in this instance per 100 using the ‘league table’ compiled by broadband specialists Point Topic Ltd). DTI currently funds the broadband connection costs for households and businesses as a means of encouraging broadband take up. The IOM remains in the top quartile with a current performance of 10.19 per 100 head of population.
Bed Spaces 6,467 as at 1 January 7,000 by 31 March Ongoing 2004 2007
Bed Occupancy – 64.4% 67% Serviced
Self-Catering 75.8% 78%
Comment: A Quayside hotel preferred developer has been appointed by the Council of Ministers and will report to Council in January 2007. Other new hotel developments in progress an include airport hotel, a hotel in Peel and second hotel at the Douglas quayside.
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SOCIAL WELL-BEING “ To progress the social well-being of the people of the Island”
Health Promotion - To promote the benefits of a healthy lifestyle
Action: 43. Seek the prevention of illness through education recognising the importance of the Department of Education's Life Education Programme on nutrition, hygiene, sexual health and anti substance abuse programmes
√ A working group composed of representatives from Department of Education and the Department of Health and Social Security has been established with input from the Chief Officers of both Departments and the Ministers. A bid for funding for Fruit in Schools programme is currently within the priority bids for Department of Health and Social Security in 2006/07. The Tobacco Strategy coordinator has been appointed and liaises with the Director of Health Promotion, who will ensure that the tobacco prevention message in schools is effective and coordinated. Smokebusters Club has been replaced with more appropriate tobacco prevention education. Freedom Fighters, an education project through literacy was launched by Department of Health and Social Security and Department of Education in October 2005. A summer student appointment conducted an audit of salt and fat content of school meals on the Isle of Man. A dietetic student appointment conducted an audit of nutritional content of school lunchboxes in February/March 2006. A Health & Social Care Student is working on a healthy eating toolkit for schools from information derived from the above audit. Collaborative work with local cancer charities and Life Education is ongoing to promote increased physical activity in schools, the first of a three part programme for school lunch supervisors took place in November 2005. Phase 2 took place in March 2006.
Action: 44. Develop a Health Promotion Action Plan to address the health promotion aspects of the Strategy for Health
√ A Health Promotion framework and action plans have been produced in support of the Strategy for Health and is being discussed with key stakeholders.
Action: 45. Target health promotion activity to underpin the continued implementation of the strategies on Coronary Heart Disease, Stroke, Diabetes, Mental Health and the Elderly
√ The Department of Health & Social Security Director of Health Promotion chairs a group called Active in Mann to support and develop activities to contribute to a reduction in lifestyle risk factors for CHD, Stroke and diabetes. The group are currently considering falls prevention in older age and inequalities in access and involvement in physical activities. Health Promotion staff in partnership with the Cardiac Rehabilitation Nurse is developing a healthy eating awareness programme for CHD and Stroke prevention As part of the upcoming ‘Pharmacy Health Promotion initiative, Health Promotion staff are currently devising awareness programmes for Salt, Cholesterol, hypertension issues, to underpin implementation of CHS/Stroke, Diabetes work in partnership with key stakeholders. Health Promotion staff are incorporating mental health promotion as part of their normal work, e.g. self esteem and issues of tobacco and/or sexual health. In partnership with Isle of Man Anti Cancer Association, Health Promotion staff are currently devising a nutrition programme for young people, due to launch in Spring 2006 entitled ‘Take Away Skills’.
Action: 46. Continue food safety promotion to prevent avoidable illness
√ In addition to its basic hygiene courses, the Department of Local Government and the Environment is currently running the first Advanced Food Hygiene Course for 5 years. The Department of Local Government and the Environment is also continuing to give advice on the consumption of poultry and eggs in the light of the Flu Pandemic concerns.
Action: 47. Secure the use of hospital and specialist services outside the Island, as necessary, in order to render the health service comprehensive
74
√ New arrangements for the treatment of patients in the UK came into effect on 1st April 2004. These new arrangements will be subject to ongoing monitoring. A working group to look at air transfer of patients has been set up and the group has presented an initial report to the Health Service Policy Group, which endorsed the recommendations and authorised the group to carry out more detailed work which is being undertaken.
Action: 48. Develop an e-health (tele-medicine) strategy
√ The e-health/telemedicine strategies are agreed and are now being developed, from priorities, into business cases and IT strategies are being developed.
Action: 49. Implement the provisions of the developed Cancer Strategy
● An Information and Support Officer has now been appointed and there are good prospects for appointing a Lead Cancer Clinician in the near future. Efforts to appoint a Lead GP have, so far, failed. Further information is awaited from UK re bowel cancer screening before a business case can be compiled.
Action: 50. Implement the developed Sexual Health Strategy
√ A bid for a chlamydia screening programme has been submitted and is currently listed as a priority within the 2006/07 bids from the Department of Health and Social Security. This is for an opportunistic screening project for 18-24 year olds. Expansion of GUM services with additional Associate Specialist sessions is urgently required. Health Promotion staff are preparing a Chlamydia Awareness Programme, have commenced research into a teenage pregnancy health promotion programme, as well as progressing a travel advice initiative for STi’s requested by GUM at Sexual Health Strategy meeting. Health promotion in partnership with key stakeholders initiated a festive STi awareness campaign in December 2005.
Action: 51. Develop a strategy for the future provision of Ophthalmic Services by 2006
● Discussions are being held with representatives of the profession on the development of an agreed strategy and on the introduction of new initiatives.
Action: 52. Work to implement the Tobacco Strategy, by preparing a business plan for an Island wide service
√ The Strategy has been developed and approved by the Chief Minister’s Drug and Alcohol Committee. Funding for implementation of smoking cessation service is secured. Tobacco legislation – consultation has been carried out in response to a Tynwald request. The Tobacco Strategy Coordinator has been appointed to coordinate implementation of the Strategy for 2 years. This implementation will include the establishment of a smoking cessation service across the Isle of Man. Smoking cessation training commenced March 2006. Health Promotion continue to promote ‘Smoke Free Mann’ initiative to raise awareness about the risks of second hand smoke and to promote ‘smoke free’ hospitality venues. An employee’s awareness campaign commenced end of January 2006 and awareness about second hand smoke in homes and harm to children commenced in March 2006.
Action: 53. Introduce new legislation prohibiting smoking in public places during the life of this plan
√ The Tobacco Bill has completed its passage through the Branches and has received Royal Assent. The Department of Health and Social Security has embarked upon a programme of work to enable the attainment of this target.
Health Provision - To promote high quality programmes of health and social care
Action: 54. Monitor hospital "waiting times" and implement initiatives to achieve reductions in waiting lists 75
√ Waiting Lists are monitored on a monthly basis by the Department of Health and Social Security. Targeted initiatives throughout 2005/06 have included ENT, Dermatology, Orthopaedics, Fracture Clinic, Plastic Surgery and more recently in Ophthalmology.
Action: 55. Plan the development of a treatment and rehabilitation inpatient and outreach service in new, dedicated premises
√ The Department of Health & Social Security has embarked upon a programme of work to enable the attainment of this target, including the collection of comparative data to provide a meaningful analysis. A more robust commentary of the current position will be available in due course.
Action: 56. Continue to implement the development plan for GP surgery premises: 2 in 2006/07 and 2 in 2007/08
● The present capital programme indicates the development of four new/replacement GP surgeries during 2007/2008. Work is continuing to achieve this target.
Action: 57. Negotiate and implement by October 2005 a new General Dental Contract and introduce by April 2006 an Island based vocational training scheme for dental practitioners
√ A new dental contract commenced with effect from 1st April 2006. Discussions are ongoing with the dental practitioners to formally sign off their individual contracts.
Action: 58. Develop the range of services at Ramsey Cottage Hospital
● Whilst there is already a range of specialists providing an outpatient service at Ramsey Cottage Hospital, the Department of Health and Social Security continues to seek to extend these further as opportunities arise. A review of the operational policy of the day hospital unit has been undertaken resulting in wider service delivery and greater usage. Additional resources have been bid for in 2006/2007 for the enhancement of the minor injuries unit at Ramsey and the introduction of a nurse led telephone triage service to support MEDS.
Action: 59. Establish a dedicated Respite Care Resource in a Nursing Home
√ A contract was entered into with a registered Nursing Home for the provision of a dedicated respite care bed. The room has been in constant use during the year and is booked three months ahead. The benefits to carers and cared for of this type of break has been evidenced both by the full occupancy level and the very positive feed back received. .
Action: 60 Ensure an accessible, high quality professional service by doctors, dentists, pharmacists and opticians in providing advice, treatment, disease prevention and health promotion in a community setting
√ This objective has and will be achieved through the new contractual arrangements negotiated and introduced within the practitioner’s service areas. GP’s from 1st April 2004, Pharmacists from 1 April 2005, Dentists from 1 April 2006 and Ophthalmologists from a date to be determined.
Action: 61. Commission and open the Southern Community Healthcare Facility by December 2005
√ The ‘New’ Southern Community Healthcare Facility development opened in February 2006. A number of services, including dental, are currently moving to the facility.
Action: 62. Develop a Central Healthcare Facility on the former Noble's Hospital site
● A programme has commenced and certain community services are now being provided from the old Nobles site. 76
Action: 63. Develop a 32-place EMI unit by April 2007
● A business case has been submitted and agreed and a planning application being processed.
Action: 64. Improve ambulance response times
√ Additional resources provided in the 2005/2006 financial year have assisted the service in meeting and maintaining the standards. The UK national standard requires 75% of category “A” calls, and 50% of total calls to be reached within 8 minutes. The comparative data for the Island indicates standards of 74% and 66% respectively. The higher standard, in particular, is increasingly difficult to meet due to increased activity levels. The whole question of response times is currently under review as the result of a recently produced report commissioned by the UK Department of Health entitled “Taking Health Care to the Patient: Transforming NHS Ambulance Services.”
Action: 65. Progress the integration of the regulatory inspection teams for nursing and residential homes
√ This has been actioned and achieved. The Inspection Unit now consists of a manager and five registration and inspection officers. The Unit now inspects nursing agencies, private clinics, residential and nursing homes for adults; children’s day care facilities; and children’s residential establishments. The Department’s residential establishments for older persons are also being inspected in line with the independent/voluntary residential sector.
Action: 66. Work with Social Services in developing an integrated approach for the long term care of elderly people
√ The Health & Social Strategy Group has prepared a draft report which will now be subject to a wide consultation exercise.
Action: 67. Ensure that the updated Drug and Alcohol Strategy, published in April 2005, is fully operational by December 2005
√ Three cross – departmental and multi-agency working groups (Drugs, Alcohol and Crime and Treatment) were set up between May - July 2005 to progress the strategic action plan outlined in the updated Strategy. In December 2005 and March 2006 all 23 departmental divisions/agencies provided progress reports on each of their targets/action plans under the updated Drug and Alcohol Strategy for the year 2005-06. There were 264 targets altogether under 31 Objectives and 5 Headings all relating to the implementation of the Strategy. This has been the monitoring tool to oversee progress. Satisfactory progress was made towards 219 or 82 % of the targets set either achieved or on target to be achieved by the due date (Green light); there were 25 or 10% which were partly achieved or achieved but outside the target date (Amber light) and 20 or 8% of the targets that were not achieved (Red light).
Action: 68. Finalise the Children and Young People's Strategy 2005-2010 to be agreed by Tynwald by February 2006
√ The Strategy was received by Tynwald in July and many of the actions had already been implemented or set in motion during the year. A Strategy Delivery Group was established and led by Chief Secretary’s Office; the Group is tasked to oversee the delivery of the Actions and regular reporting to the Council of Ministers’ Social Policy Committee on progress has been undertaken. Many of the areas covered in the Strategy were the subject of questions and evidence in the Commission of Inquiry. It was therefore considered prudent to delay reviewing the Strategy until after the Inquiry had reported.
Action: 69. Establish a support provision for people with autism in conjunction with Autism Initiatives
77 √ The Oaks Resource Centre has been opened and provides social care and support independent living and social skills training for people of all ages with autism, and offers respite care and other help to carers.
Action: 70. Expand the Community Care Element of the Home Care Services to enable more flexible and intensive Domiciliary Care to be given to people in greatest need
√ Social Services is providing additional intensive care in the home at times of greatest need; e.g., at times of illness and post hospitalization, enabling people to be discharged safely and preventing premature entry to residential care. We are constantly catering for more dependent people within their own homes.
Education - To create opportunities for self-development through lifelong education and training
Action: 71. Implement the revised Curriculum Policy by 2006
● Implementation of the policy is planned from September 2006.
Action: 72. Introduce projects that tackle under-achievement in identified groups of pupils and students
● There are a number of programmes being undertaken in this area including: • Assessment for Learning • Quality of Children’s writing • Literacy programmes for primary pupils • Development of phonic knowledge to support improved reading skills • On-line mathematics project (ALTA) • Developing spoken language skills • Primary Science
Action: 73. Improve the quality of subject learning and teaching through high quality professional development programmes by 2006
√ Programmes being undertaken include: • Continuing professional development programmes • INSET day training • The use of external consultants in Secondary Schools to raise standards • The annual Leadership conference
Action: 74. Provide training and consultancy to support schools in managing the workforce reforms to ensure they have a positive impact on raising standards in 2005
√ Completed.
Action: 75. Work with other Departments, agencies and the business community to provide increased educational opportunities that are key to the Island's prosperity
● The Department of Education meets regularly with DHSS, DHA, DTI, DTL etc at both political and officer levels to ensure joint working arrangements.
The Department also maintains, supports and develops various arrangements and structures to engage with the general public, charitable and business elements of the community throughout its organisation. Examples include: Junior Achievement/Young Enterprise, Barclays Student of the Year and CMI reading in schools, extensive work with ‘One World Centre’, Manx Rotary Clubs and Manx Heritage Foundation.
78 Action: 76. Work with other Departments in auditing skills so as to better estimate future vocational education and training requirements to meet the needs of the Island
● In conjunction with the transfer of DTI training staff to the IOM College, Sector Skills Groups were established following consultation with the private sector including the Chamber of Commerce and Employers’ Federation. The IOM College, DTI and Sector Skills Groups work together in developing the provision of vocational education and training requirements to meet current and future needs.
Action: 77. Identify areas of cross-departmental collaboration in areas of education and training
√ The Department of Education continues to work with its partners in Government on matters of common concern. These include the Arts strategy (Arts Council), the Sports strategy (DTL), bus transport (DTL), Looked After Children (DHSS), support continuity for children with special educational needs (DHSS), health education (DHSS), the Manx curriculum (MNH), vocational education (DTI), behaviour and attendance (DHA and IOM Constabulary), home-school access (DOT), population and planning matters (DLGE), funding, capital projects and economic strategy (Treasury).
Leisure - To encourage the development of recreational, leisure and cultural opportunities
Action: 78. Progress the approved Sports and Recreation Strategies through the development of a Sporting Schools Partnership, the expansion and development of programmes at the NSC and the provision of low cost "Play the Game" schemes
● The Sport & Recreation Strategy is being progressed in line with available resources. The availability of resources will mean that the 10 year plan is likely to take nearer 15 years to implement.
Action: 79. Develop plans to enhance the sustainable amenity use of glens, plantations and hill land
● The Department of Agriculture, Fisheries and Forestry has introduced an Access and Recreation Policy for the first time. This will apply to all areas under its management. The policy will steer future developments including opening up newly acquired areas of countryside, such as at Molly Quirk's Glen. Organised events will be encouraged only where they are able to be managed on a sustainable basis without causing long term damage to the environment. A new area of 30 acres of land at Greeba has been acquired which will be opened for public footpath access during 2006.
Action: 80. Restore the Natural History Gallery at the Manx Museum
√ The gallery was formally opened on 15 July 2005.
Action: 81. Continue support for Isle of Man Arts Council and Isle of Man Sports Council
● Support through the Department of Tourism & Leisure continues, on an increasing basis where possible, in line with available resources
Action: 82. Implement the Tourism Strategy 'Fit for the Future', approved by Tynwald in April 2004 with particular emphasis on product development, communication, quality and service
√ The Strategy is being implemented.
Action: 83. Develop the Sporting Schools Partnership, to promote a healthier lifestyle for our young people and expand the partnership to include the Department of Health and Social Security by 31 March 2006
79 ● The established Sporting Schools Partnership between the Department of Tourism & Leisure and the Department of Education is continuing and has been expanded to include the Department of health & Social Security. In addition, cross Department task groups with representatives from the three departments have been set up with the long-term aim of introducing a 'Healthy Standard in Schools'.
Action: 84. Enhance opportunities for sporting participation by disabled people through the employment of a disability sports development officer by 31 March 2006
√ A Disability Sports Officer has now been recruited.
Action: 85. Commence implementation of the recently approved Arts Development Strategy with an initial priority focus on community arts and related issues (Strategy covers 2004 to 2014)
●The Plan is being actioned commensurate with available resources.
Action: 86. Investigate the development of a Manx Marine Centre in the South of the Island by 31 March 2006
● This matter is being considered by the Department of Agriculture Fisheries and Forestry as part of the review of the future use of the Port Erin Marine Laboratory.
Action: 87. Consider the development of water sports activities in the South of the Island by 31 March 2006
● In progress with Sea Kayaking, Coast-steering and other water events.
Action: 88. Progress design work on the Northern Swimming Pool during 2005 and complete construction by December 2007
X Delays in finalising the Client's brief has meant that this project is now slightly behind target. It is now due for completion in late-2008.
Action: 89. Complete refurbishment of the Southern Swimming Pool by December 2006
● Work is still in progress but behind programme because the Design Brief has been changed by the Swimming Pool Board. Completion is now due late 2007.
Housing - To ensure the provision of adequate housing for all income levels in the population
Action: 90. Complete 450 Public Sector homes (new and replacement) in the three years to March 2008
√ First year of three-year programme but on target.
Action: 91. Secure 470 new first-time buyer homes in the three years to March 2008
● Slightly behind target because of availability of land and the need to redesign the Crossag Farm development.
Action: 92. Deliver a £3.50m three-year capital programme of planned maintenance work on the Department's housing stock by 31 March 2008
√ On target.
80 Action: 93. Facilitate the delivery of a £24.57m three-year programme of planned maintenance work on Local Authority housing by 31 March 2008
● Expenditure on this programme (which excludes new housing) is on target in its first of three years. Around £6.79m was spent in 2005/06, which represents 96% of that planned.
Action: 94. Bring forward proposals which would ensure that land could be purchased or made more easily available for the provision of affordable homes, by 30 September 2005
√ The Department of Local Government and the Environment has made suggestions and tax and legal advice is being considered. The matter will need to be considered in full by the Council of Ministers following the completion of the consultation.
Action: 95. Adopt the affordable housing policies in the all-Island Strategic Plan by 31 December 2005
√ The new 25% policy endorsed by Tynwald during 2005/06 and implemented by the Department of Local Government and the Environment, in advance of the new Strategic Plan being approved.
Action: 96. Ensure that suitable provision is made for those in need of assistance to remain in their home and that homes are designed for independent living well into old age or infirmity
√ Access to public sector housing by clients of the Department of Health and Social Security has now been approved by the Council of Ministers during the year. The Department of Local Government and the Environment is working with the Department of Health and Social Security and Housing Authorities to develop effective procedures for implementation
Action: 97. Maximise the utilisation of existing housing
√ This is an ongoing aspect of the work of the Department of Local Government & the Environment’s Estates and Housing Directorate.
Action: 98. Progress the recommendations in the Jurby Village Report and, in particular - (i) develop a brief to provide housing on the former army camp by March 2006; and (ii) complete the refurbishment of the Bretney Estate by December 2007
√ New housing and refurbishment at the Bretney Estate is being progressed by the Department of Local Government and the Environment, though it is slightly behind programme. Proposals for the development for new housing on the former Army Camp were published for consultation and this process has now been completed.
Social Inclusion - To promote as integrated and inclusive a society as possible
Action: 99. Progress an Employment (Amendment) Bill and an Employment Discrimination Bill in 2005/06 to modernise employment law provision
√ The Employment Bill 2005 has now completed its passage through the Branches. The Consultation Document on the, re-titled, Employment Equality Bill is being drafted and will be issued for consultation during 2007.
Action: 100. Increase the proportion of the bus fleet which is accessible by disabled and less agile persons
√ As at 31 March 2006 78.8% of the operational bus fleet are low floor, disabled accessible buses. In terms of the core timetable well over 90% of journeys are now serviced by low floor, disabled accessible buses. An additional 6 new low floor double deck buses will be delivered in 2006, as part of IOM Transport's ongoing bus replacement policy.
81 Action: 101. Enhance disabled access to government buildings
√ This is an ongoing aspect of the Department of Local Government and the Environment’s work. Surveys of Government buildings are now completed but much depends on feasibility and funding provision.
Action: 102. Continue to provide a free debt counselling service
√ The number of debt clients seeking advice from the OFT continues at a high level with 57 contacts being received during first quarter leading to 30 new cases being taken under management. The aggregated unsecured debt of these 30 clients amounted to £374 000.
Action: 103. Expand range of employment opportunities for people with a Disability to include vocational training job placements, voluntary community work and permanent employment
√ A Shell Technology and Enterprise Programme (STEP) project was undertaken by an undergraduate student placement. This project developed the assessment of disabled clients into three categories reflecting their needs in terms of moving them into employment. In November 2005 a pilot initiative was commenced with a group of disabled clients to provide targeted work experience and Jobsearch workshops. This is operated successfully and four of the group progressed into employment. Another pilot is currently underway.
Action: 104. Complete Review of Day Care Services for People with Learning Disabilities & commence a process that delivers services more likely to engage people in their local community & provide specialist support in a manner/place appropriate to their needs
√ We are working to enable people who attend Day Centres to spend more of their time in community- based activities away from the centre. A community support team has been established to facilitate integration in social, recreational, educational pursuits and employment.
Social Inclusion - To provide a comprehensive programme of benefits which is effective in meeting genuine need, encourages independence and provides incentives to work
Action: 105. Continue to provide a full range of contributory and non-contributory schemes for pensions, benefits and allowances
√ The Social Security Division currently administers some 20 different benefits, comprising contributory, non-contributory and income-related benefits, as well as lump sum payments, to cover old age, bereavement, incapacity, unemployment, maternity, paternity, adoption, disability, the costs of bringing up children and those on low incomes.
Action: 106. Undertake research into the extent to which private provision is being made for income in retirement
√ The Social Security Division currently administers some 20 different benefits, comprising contributory, non-contributory and income-related benefits, as well as lump sum payments, to cover old age, bereavement, incapacity, unemployment, maternity, paternity, adoption, disability, the costs of bringing up children and those on low incomes.
Action: 107. Manage changes to the current programme which may be indicated by the reciprocal agreement with the UK, by the reports of the Government Actuary, or otherwise
√ The UK Government Actuary's report on the review of the operation of the Social Security Acts on the Isle of Man for the 5-year period ending 31 March 2002 was laid before Tynwald at its June 2005 sitting. The Government Actuary concluded that “The fund is in a fairly stable position at present and neither needs action to improve the size of the fund nor has any excess that can be used to improve 82 benefits.” The Department continuously monitors changes in the UK's benefits programme and seeks approval from Tynwald to apply to the Island such changes which are deemed appropriate.
Community Safety - To ensure the provision of a safe environment
Action: 108. Develop Joint policy initiatives to ensure that offenders are supervised effectively and programmes of treatment are delivered to reduce offending
√ Work continues in the development of joint policies. At ground level, a range of offending behaviour courses are being offered by the probation and prison services and the Isle of Man College.
Action: 109 Ensure security at ports and airports complies with international standards
√ Confirmed by regular quarterly inspections, using the UK DfT transport security inspectors, acting on behalf of the Department.
Action: 110. Sustain low levels of crime and the low fear of crime by introducing and supporting initiatives within the Constabulary and other Government Agencies
√ A number of crime reduction initiatives are ongoing and they include designing out crime work by liaising with planning authorities to ensure developments are designed to reduce crime opportunities; car crime awareness: the Christmas crime initiative; partnerships with Local Government to deal with anti-social behaviour issues; the IOM Constabulary modernisation programme designed to identify local solutions to local problems as they arise through dialogue with stakeholders; The implementation of the NIM and daily tasking has led to the identification of problem areas and hotspots for crime and disorder which allows the IOM Constabulary to direct staff to investigate these problems with the help of the local community; the development of intelligence led policing to proactively arrest and disrupt drug crime often with the help of Customs & Excise. This has led to a doubling of the value of drugs seized and a 61% increase in the number of arrests. Over the year visible uniformed foot patrols have also increased by 8%.
The ongoing partnership of the IOM Constabulary and the Licensing Trade continues to robustly enforce the licensing laws to reduce disorderly behaviour in and around licensed premises. The IOM Constabulary continue to work with Local Government and commercial premises to regulate and improve the use and coverage of CCTV in the NPT’s. Operations such as Include in the West of the Island have been introduced to tackle the problems encountered due to youths. The principles of this initiative have also been used elsewhere throughout the organisation. Measurement of the fear of crime will be done in the Autumn when the results of the public satisfaction/reassurance surveys are released.
Action: 111. Further develop the joint policy between the Probation Service and the Prison to manage the supervision of offenders to ensure they are exposed to rehabilitative opportunities
√ As 108 Specific drug and alcohol programs are now running. Subject to HMI inspection this area may require revision.
Action: 112. Continue to support the Isle of Man Constabulary's Policing Plan and Strategic Plan and associated performance targets
● The IOM Constabulary continue to support the policing plan with the objective of enhancing community safety, reducing levels of crime, increase detection rates, and developing the IOM Constabulary organisation and infrastructure. Areas to be highlighted include Combat drug dealers and drug related crime. The success of the IOM Constabulary Modernisation Programme is linked to the development and strengthening of partnerships to reduce crime and disorder. The use of ABC’s has continued this year and although ASBO’s are by no means as common they are being considered and occasionally used. The YJT has promoted a number of multi-agency and partnership initiatives to reduce re-offending by young persons and thereby reduce anti-social behaviour. This has resulted in
83 first and second time offenders accounting for 75% of all YJT referrals. By restraining re-offending to almost 75% via Reduce Road Traffic Collisions: - The Alcohol Squad continue to play a leading role by cementing strong links with the licensing trade with the intention of reducing alcohol related crime by helping the NPT’s to enforce the Licensing Laws Bring More Offenders to Justice: - The detection rate for all crimes has risen dramatically from 37% to 42%. This in part is also due to improved crime recording practices but also better performance in investigating assaults generally. The number of arrests this year were 1433, down from 2012 last year.
Action: 113. Work with the Prison Service to ensure that the services offered by the Prison and Probation Service match the needs of the courts, offenders and the Community
● The Department of Home Affairs, with other relevant organisations, is continuing to develop a comprehensive multi-agency strategy for reducing re-offending and providing end-to-end management of offenders during and after imprisonment. This will encompass adopting many of the principles of the UK Offender Management Service to ensure that court sentences are effectively implemented across organisational boundaries. The strategy will also be responsible for designing interventions and services for offenders that are designed to reduce re-offending and reconviction and protect the public
Community Safety - To prepare for and respond to emergency situations
Action: 114. Promote compliance with health and safety legislation and provide an efficient and effective service based on the principles of consultation, fairness and openness
√ The Department of Local Government and the Environment’s Inspectorate is continuing to provide advice and guidance on all health and safety issues, and to support events aimed at ensuring compliance by minimising risks. There is clear evidence of the success of this approach. Work on reviewing the health and safety legislation has been put “on hold” by the Department of Local Government and the Environment pending receipt of the report of the Select Committee of Tynwald, expected during the first quarter of 2006/07.
Action: 115. Reduce Road Traffic Collisions
X Since 2002/3 there has been no decrease in road traffic collisions (RTC’s).
RTC’s have risen 6% overall whilst fatal and serious injury RTC’s have risen 3% over last year. Over a 6 year annual average overall RTC’s have fallen by 2% and fatal/serious injury RTC’s have remained the same. The level of fatal/serious injury RTC’s was 72 incidents last year compared with a high of 89 in 2003/2004. The Force continues to run drink/drive campaigns during the year. The IOM Constabulary have recognised that speed is an influencing factor in fatal/serious RTC’s and supports campaigns to regulate speed and road safety to reduce these incidents.
Action: 116. Continuously improve the safety of the highway environment and all its users with the aim of reducing road traffic collisions accidents, particularly those that are fatal and serious
√ The following initiatives have taken place:
Safety engineering: • School 20 mph zones at Fairfield and Ballacloan, plus extra ramps at Scoill Vallajeelt. • Glencrutchery Road Puffin. • Safety measures on A3 at Ballacobb, Ballaugh. • Parliament Square Ramsey, traffic signals; also changed 1- way system in Parliament Street. • Red light camera Woodburn Road, Douglas. Traffic Engineering: • Installation of 9 permanent traffic data stations to relate traffic volume to accident statistics. • "Watchman" speed warnings and camera, Main Road Ballaugh. 84 • Improving collation of accident data on computer, to ensure better targeting of funding to improve road safety. Enforcement: • Reciprocal disqualification with UK for serious traffic offences now in force. Road Safety: • Education Publicity campaign to complement the reciprocal disqualification. • Safety Safer Routes to Schools has a large road safety education role. The Road Safety Unit is continuing with road safety training at schools, cycle-training at schools, and pre-driver training at schools. • The Road Safety Unit is investigating the Lancashire County Council Driver Improvement Scheme for drivers who would be prosecuted for minor driving offences. • Route Alert rolled out on A1 Douglas-Peel. • Parish Partnership initiative has resulted in 6 portable speed initiative signs, supplied by DoT Highways and operated by local authorities. • Further road safety publicity campaigns in planning with a fresh approach to the TT safety campaign.
Action: 117. To continue to develop legislation to modernise and replace the out-dated fire safety legislative framework
● The UK Regulatory Reform (Fire Safety) Order due for implementation in April 06 has been delayed until Oct 06. At that stage it will be monitored and assessed. The requirement to introduce new legislation is included in the Department of Home Affairs’ programme for 2006.
Action: 118. Publish an annual performance report covering the operation of both the Emergency Services Joint Control Room and Tetra system
√ Monthly reports are now produced.
Action: 119. Improve Road Safety around schools and in residential areas
√ Schools liaison officers in the NPT’s all have school road safety patrol as part of their daily patrol plan. Safer routes to schools initiative in conjunction with the Department of Transport and the Department of Education was launched in August 2005. Lights on vehicles campaigns are run in the Autumn to make the roads safer for children and other road users. A young driver awareness scheme has been launched in the South of the Island. Increased speed enforcement and monitoring around the Island by using radar, “PC Flat” and electronic speed warning signs in built-up areas near to schools. Campaigns during the year included “Be Safe be Seen” to encourage motorists to have lights on vehicles and pedestrian awareness of reflective clothing. Also during this period an initiative on the condition of vehicles was conducted. This was run in conjunction with the Department of Transport test centre. The Constabulary also took the lead in a multi-agency initiative in the Anti-Drink Drive Christmas Campaign.
The Department of Transport Highways is progressing the policy of School Front Safety, by installing further 20 mph speed limits outside school fronts generally in accordance with priorities set out in the School Front Safety Report. At Rushen Primary School, the Road Safety Unit and Traffic and Safety staff have combined in a major initiative with the head teacher, staff, pupils and governors of the school in developing a Safer Routes to School Initiative. Other stakeholders are Department of Education, Port Erin Commissioners, the Police and Health Promotions team of the Department of Health and Social Security. The Department of Transport staff are actively involved in promoting the idea of children walking and cycling to school, whilst at the same time eliminating road safety issues on the main routes to Rushen School in Port Erin by engineering measures. This not only assists schoolchildren, but also improves safety issues for all pedestrians and cyclists. There will be an additional school crossing patrol. Within the school, it is hoped that the Department of Education will parallel the Department's highways infrastructure by installing cycle sheds, clothing lockers and changing/shower facilities. The benefits of a successful Safer Routes to School initiative is less car journeys to school, and healthier children, as a result of walking or cycling. Department of Transport Highways acknowledges the efforts of parents and teachers in setting up a "Walking Bus". The Safer Routes to School initiative at Rushen School goes live in April 2006, at the start of the new school 85 term. The outcome of the Safer Routes to School will be monitored on inception of the initiative, and the policy fine-tuned, such that other locations may be considered for future schemes.
Community Spirit - To encourage self-reliance and a sense of community and responsibility
Action: 120. Stage exercises to test individual Departments' and the multi-agency response to CBRN and other incidents
√ In conjunction with the Public Health Directorate of Department of Health & Social Security, two tabletop exercises are planned to test our ability to cope with pandemic ‘flu. Initial preparation is underway to stage a “Management of disasters and Civil Emergencies” course in October led by the Police National Training Team.
Strata Surveys were appointed as the contractor to carry out the harbour survey work. Douglas Outer Harbour (Victoria Pier) – Both the boreholes and geophysical investigation (carried out by Strata Surveys’ sub-contractor, OSIRIS) have been completed. Their report is expected by the end of September.
Douglas Outer Harbour (Fort Anne) – One borehole has been completed; however the remaining two have been delayed by a combination of equipment failure and tidal constraints. Strata Surveys intend to resume work on this site on 9 October and anticipate 1 weeks work. The Department of Transport anticipate receiving their reports early in November.
Action: 121. Continually update and refine the All Island Emergency Plan
● The integrated Island Emergency Plan is presently being updated.
Action: 122. Train and maintain an organisation capable of responding quickly and efficiently to emergencies including flood, snow, oil pollution and structural collapse to the infrastructure and/or premises
√ A new intake of volunteers started induction training in April 2006 to supplement the existing Civil Defence volunteers who continue to receive training appropriate to their role.
The Department of Home Affairs has ensured that its core emergency response capability is maintained by providing appropriate, effective staff training and the appropriate emergency response equipment.
Action: 123. Continue to develop legislation to replace the Fire Services Act with a modern framework that recognises the wider role of Prevention, Protection and Emergency Response towards Community Safety
● A proposed Fire and Rescue Services Act 2006 is being drafted.
Action: 124. Develop the ESJCR as the Isle of Man Government's emergency response centre
● Additional facilities incorporated at request of various Government organisations to enhance overall ability to respond to emergency situations. Work is continuing.
Community Spirit - To value and encourage voluntary involvement in the community
Action: 125. Continue to underpin, through support funding, a whole range of voluntary organisations in care provision
● Social Services have continued funding of voluntary organisations which provide care and support to vulnerable people. We are moving those whom receive most funding onto a tendering and
86 contracting regime to ensure best value and quality and greater focus on outcomes and sustainability. By working in partnership with charities, faith organisations and community groups, we are tackling social problems by multi-agency joint efforts.
Action: 126. Progressively implement the Carers Strategy to improve support to carers
● Progress includes: Increased practical and emotional support and respite breaks for carers; extension of the Befriending schemes; additional service for young adults with learning disabilities; holiday breaks for carers; a Signposting Service and increased information available to carers; a conference on young carers issues; a greater recognition of carers contribution to society and inclusion on strategic groups.
Action: 127. Recognise the essential work of all voluntary organisations and welcome the views of those bodies in our policy-making
● As a matter of general policy and practice, the Department of Local Government and the Environment consult with voluntary bodies (and others) when promoting changes to legislation or procedures. The Department of Education consults with various voluntary bodies in the provision of educational services.
Action: 128. Work with the voluntary emergency services and support groups to continue to encourage their members to undertake training to enable them to assist the statutory emergency services in times of major emergencies
√ A meeting of the IOM Volunteers Emergency Forum took place in May to update the Department of Home Affairs on how their organisations can assist the Emergency Services and to identify their training needs. Representatives of voluntary organisations have attended recent training exercises and participated fully. IOM Coastguard has 80 volunteer coastguard officers who undertake regular periods of training throughout the year. IOM Coastguard responds to a wide range of marine & inland emergency & other incidents.
SOCIAL WELL BEING KEY PERFORMANCE INDICATORS
Key Performance Current Target Status Indicator performance
Average number of 34% 2002 Reduce the moving Ongoing deaths per year of average by 20% as persons under 75 as a related to 2003 by % of total deaths 2008.
Comment: Progress towards this target is dependent upon the implementation of the Strategy for Health. There is, at present, insufficient information to provide meaningful measurement. The latest available mortality data dates from 2003, and quality of coding of cause of death is doubtful. Investment in effective information services is essential. Introduction of Tobacco Legislation to ban smoking in public spaces and workplaces should affect age-related mortality over the 10 years or so following introduction of legislation and its enforcement. More rational and/or effective treatment of some conditions (e.g., CHD/stroke, diabetes, cancers, should reduce mortality
Health Promotion framework and action plans are now in place working towards promoting lifestyle changes to reduce risk factors for CHD/Stroke, Diabetes, cancers and avoidable accidents.
Levels of educational 91% 95%of 19 year olds Ongoing achievement with level 2 *please refer to note qualification (GCSE or below equivalent) by 2006
87 70% 75% of adults with a Level 3 qualification (A level or equivalent) by 2006
18% 22% of adults with a Level 4 qualification (First Degree or equivalent) by 2006
*These results are not measurable with any degree of accuracy until the 2011 census results are available.
Crime rates 4354 in 2004/2005 Sustained low levels Ongoing
Comment: The IOM Constabulary have prioritised drug investigation resulting in a substantial increase in arrests (61%) and seizures this year. Reduction of anti-social behaviour initiatives continue focusing on strengthening crime and disorder partnerships with agencies in youth justice and licensing and supporting the Chief Minster’s Drug & Alcohol strategy. The result is that more offenders have been brought to justice and the crime detection rate has risen from 38.8% to 43.2%.
Memorandum of Understandings have been signed with several Government agencies to reduce crime. Road Traffic initiatives in place throughout year to deter drink driving, excessive speed and promote road safety. High visibility foot patrols have increased by 8%. And partnership with the licensing trade continues to flourish.
Operation Centurion continues to maintain the reduction in crime and disorder on Douglas Promenade and is now recognised internationally as a success. Operation Include introduced to reduce perception of youth crime in Peel and reduce fear of crime caused by young people. Overall crime figure of 4354 is up 20%. This is mainly due to robust compliance with NCRS crime reporting standards and increased confidence in the public in reporting domestic abuse.
Key Performance Current Target Status Indicator performance
Number of patrons 2005/2006 800,000 by 31 March Achieved using leisure facilities 908,392 2008
Comment: Attendance at leisure sites totalled 908,392 compared to 899,414 in 2004/05 i.e. an increase of 1% over the period. This includes over 600,000 users at the National Sports Centre and over 200,000 at the Villa Marina and Gaiety Theatre Complex. Overall performance has exceeded the target of 800,000 per annum by 31 March 2008. However, a number of factors affect attendances and to sustain this level will be a continuing challenge.
Numbers of persons on 1198 (of which 534 are Reduce by 25% by 31 Not achieved the general public single persons without March 2008 to 671 housing waiting lists children)
Comment: This target is unlikely to be achieved by 2008 because the supply of additional new-build public sector housing is countered by the redevelopment, including demolition, of large estates in Ramsey, Douglas, Castletown, Port St. Mary and Ballasalla, which have a limited impact on the total numbers. (The target needs to be redefined to reflect this and the change made since the target was originally set in the criteria for acceptance onto the waiting lists).
Waiting time between New IT strategy is 95% of referrals seen Ongoing GP Referral and first being developed to within 13 weeks by
88 out-patient clinic provide the required March 2006 consultation performance management information
Comment: Data to show the percentage of referrals seen within 13 weeks will be available as part of the monthly Hospital Services Activity Data report from April 2006. Please note that the integrity of total figures produced will be affected by the lengthy Ophthalmology, Orthopaedic and ENT waiting lists.
Key Performance Current Target Status Indicator performance
Continue the reduction New IT strategy is 95% of procedures Ongoing in the waiting time being developed to delivered within 13 between determination provide the required weeks by March 2006 of need and provision performance of an elective in-patient management procedure information
Comment: Data to show the percentage of patient s admitted within 13 weeks will be available as part of the monthly Hospital Services Activity Data report from April 2006.
Ambulance Service: 72% of category A calls 75% of calls reached Ongoing Emergency first reached within 8 within 8 minutes response times in line minutes) with ORCON standards
Comment: The UK national standard requires 75% of category “A” calls, and 50% of total calls to be reached within 8 minutes. The comparative data for the Island indicates standards of 74% and 66% respectively. The higher standard, in particular, is increasingly difficult to meet due to increased activity levels. Additional resources provided in the 2005/2006 financial year have assisted in meeting and maintaining the standards. The whole question of response times is currently under review as the result of a recently produced report commissioned by the UK DOH entitled “Taking Health Care to the Patient: Transforming NHS Ambulance Services.”
Schools offering 31 Dec 2005: 7 Schools 5 Schools by 2006 Achieved Internet facilities to the wider community
Comment: The number of schools offering Internet facilities by 31 Dec 2005 was 7, exceeding the target by 40%.
% of bus fleet 78.8% accessible as at 80% of bus fleet by Ongoing accessible to all 1st April 2006 31st March 2007 disabled and less agile users
Comment: As at 31 March 2006 78.8% of the operational bus fleet are low floor, disabled accessible buses. A further 6 new low floor buses will be delivered in 2006.
Raise the attainment 5 A* to G 5 A* to G Ongoing of Looked After GCSE Grades – GCSE Grades - 20% Children 2005 18%
89 Comment: The achievement in 2005 was 18%. The number of pupils in this category is very small which leads to wide variations in results from year to year.
Behaviour Support Plan Plan drafted and to be Plan in place and Achieved implemented in reduced number of September 2006 pupil suspensions year on year
Comment: The plan has been subject to further consultation and is to be implemented in September 2006.
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QUALITY ENVIRONMENT “ To protect and improve the quality of the environment”
Waste Management - To dispose of the Island's wastes in a safe, effective and efficient manner
Action: 129. Rationalise Waste Collection Authorities and implement changes by 31 March 2008
X Under the proposals for the reform of the Local Authorities’ structure, it was envisaged that Waste Collection Authorities would also be rationalised. The failure of the Department of Local Government and the Environment’s reform proposals at the last hurdle has left the Department in the position of having insufficient time to promote rationalisation of the Waste Collection Authorities. However, the Department of Local Government and the Environment hopes that the introduction of Kerbside Collection in 2008 will bring together Local Authorities to provide improved public service.
Action: 130. Bring into operation two new Civic Amenity Sites - one for the East by 30 September 2005 and one to serve the North by 31 March 2006
√ The new Civic Amenity Site in the East was constructed by the Department of Local Government and the Environment and able to be brought into operation by the end of August 2005, thus meeting the completion target date. Unfortunately, for reasons beyond the Department’s control, the site at Middle River did not open until December 2005 due to the fact that the Committee of Local Authorities were not able to make suitable arrangements for its operation. X Planning permission for the new Northern Civic Amenity Site at Gardner’s Lane, Ramsey, was refused in November 2005. It is anticipated that a revised planning application for a new site to serve the North of the Island will be submitted in the near future.
Action: 131. Identify suitable landfill capacity for non-incinerable wastes to serve the Island's needs by 31 December 2005
√ A planning application has been approved to extend the operational life of Wright’s Pit North for a further 3 years to 31 December 2008 with restoration to be completed by 31 December 2009.
A planning application for a landfill site at Archallagan is to be submitted in due course.
Action: 132. Develop and implement "green" waste and "hazardous" waste strategies for the Isle of Man by 31 March 2006
X For a variety of reasons, the Department of Local Government and the Environment decided that the issues of “green” and “hazardous” waste management should be included in a complete review of the Island’s Waste Management Strategy, rather than be dealt with in isolation. Work has commenced on the comprehensive review of the overall Strategy during the first quarter of 2006-07.
Action: 133. Complete the restoration works on the existing landfill sites at Bride by 31 December 2006
● Operation of Government’s existing landfill sites at Bride ceased on the 31 December 2005, in accordance with the terms of the planning consents. Restoration work for Wright’s Pit East and the first cell of Wright’s Pit North is on schedule for completion by the 31 December 2006, if not before. The Department of Local Government and the Environment has submitted a planning application to extend the life of Wright’s Pit North (cell 2) by three years, with the subsequent restoration of this cell proposed to be completed by 31 December 2009.
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Action: 134. Increase the quantities of materials recovered, re-used and recycled each year
√ The KPIs used by the Department of Local Government and the Environment have shown an increase in the quantities of materials being recovered, re-used and recycled in 2005/06, compared with 2004/05. Capture levels for recycling are now considered by the Department of Local Government and the Environment to be at an optimum level under the present arrangements. Consequently, a working Group has been set up, comprising the Department of Local Government and the Environment and Local Authorities’ members, to look at introducing kerbside collection for recyclables in order to increase recycling (etc.) levels.
Air & Water Quality - Set appropriate environmental standards for air and water quality and ensure that they are met
Action: 135 Constantly monitor air and water quality and adopt recognised standards and publish information annually on the quality of air and river and coastal waters
√ The Department of Local Government and the Environment’s River Water Quality Report is currently being finalised and will show that the KPI target has been met. Information was published by the Department of Local Government and the Environment during the summer months on bathing water quality which showed improvements over the previous year.
Following the decision by the Council of Ministers to ask the UK to ratify the Kyoto Protocol on behalf of the Isle of Man, an external consultancy has been commissioned by the Department of Local Government and the Environment to carry out an emissions’ inventory which will facilitate the continuing evaluation of the Island’s air quality.
Action: 136. Undertake a scoping study on the effects of Climate Change by 31st March 2006
√ The Department of Local Government and the Environment commissioned a scoping study, work on which was completed on target. The Department has held successful Stakeholder Group Meeting and is currently considering the first draft to the Scoping Study Report.
Action: 137. Implement initiatives to enable all drinking water to meet EU environmental standards
√ The new Sulby Water Treatments Works opened in October 2005 and is a state of the art 3 stage Dissolved Air Flotation Plant now producing highest quality water to the North of the Island. Work continues on the Douglas Works (due for completion early 2008) and on the renovation and rehabilitation of old pipelines and other assets.
Action: 138. Progress the phased implementation of the provisions of the Water Pollution Act 1993 to regulate and control all point source discharges effectively by 31st December 2007
√ Work towards meeting this target is on schedule and progressing well. Out of 600 licences, 485 have been issued for existing discharges. A further 6 new applications have also been determined by Department of Local Government and the Environment.
Action: 139. Review the results of the Sulby River project
√ The Ph.D. student sponsored jointly by the Department of Local Government and the Environment, the Department of Agriculture, Fisheries and Forestry and the Department of Transport made her summary presentation and her report has been reviewed. The Department of Local Government and the Environment, the Department of Agriculture, Fisheries and Forestry, the Department of Transport and the Water Authority are now assessing the report.
92 Action: 140. Develop a Water Treatment Works to serve the East of the Island by March 2007
● After planning delays, construction on the new works and the associated pipe work to bring the raw water in from Baldwin Reservoir commenced in 2005. This is a 3 year programme and it is anticipated the new works will be fully operational early 2008.
Wildlife & Countryside - To promote the conservation of the countryside and its wildlife
Action: 141. Manage and improve the Island glens for the benefit and enjoyment of all
√ The major storm of January 2005 resulted in widespread damage in many of the Island's National Glens. Restoration work to enable re-opening of all the Glens was completed in June 2005, but minor repairs will continue throughout the year. The Department of Agriculture, Fisheries and Forestry has refurbished the Dhoon Glen kiosk which provides light refreshments for visitors to this attractive Glen, as do those at Tholt-y-Will and Silverdale. A partnership project in conjunction with the Friends of the Glens is programmed for 2006 to provide access for the disabled along the full length of Glen Helen.
Action: 142. Work in partnership with other Departments and statutory bodies to protect and enhance the Island's landscape by progressing the designation of National Heritage Area sites
● This initiative is a partnership involving the Department of Local Government (the lead Department), Manx National Heritage, Department of Agriculture, Fisheries and Forestry, Department of Tourism and Leisure, Department of Transport and the Water Authority. The first two areas proposed for designation are currently being consulted upon prior to consideration by Tynwald.
Action: 143. Maintain the natural beauty of the Island's heath land by encouraging good management under the Heath Burning Act.
√ Registration of heathland under the Heath Burning Act has been completed with all private and publicly owned heathland having been registered. All provisions are now in place for application during the 2006/07 heath burning season.
Action: 144. Develop proposals for the improvement and management of the hill lands, to balance the interests of recreation, biodiversity and agriculture
√ The Department of Agriculture, Fisheries and Forestry has established a new policy relevant to access and recreation on its estate. Representatives of the Department of Transport and Department of Tourism and Leisure together with user groups are working towards developing sustainable usage of the hill lands with input from the Green Lane User Group. A report with recommendations was submitted to Tynwald in November 2005 and work is now underway to implement a range of proposals designed to ensure sustainable practices are established and maintained on the ground. A review by external consultants has been submitted to the Department which makes recommendations for the future management of the hill lands and this will receive consideration for implementation from 2006.
Action: 145. Continue the implementation of the Wildlife Act 1990
√ Three Area of Special Scientific Interest have now been designated this year (Total 54 acres, 22 ha). The Compensation Regulations required under section 29 have been passed.
Action: 146. Promote the Code of Good Agricultural Practice and advise farmers on compliance with legislation associated with the environment so as to help facilitate more environmentally friendly farming practices
√ The Code continues to be the foundation of all the farm management advice and agricultural policy generated from the Department, and is gradually raising industry awareness.
93 The Built Environment - Through effective Town and Country Planning, seek to raise the quality of the built environment
Action: 147. Seek Tynwald approval for Laxey & Lonan Area Plan by 31 July 2005
√ This target was met.
Action: 148. Seek Tynwald approval for the Braddan Area Plan by 31 October 2005
● Legal issues have prevented the Department of Local Government and the Environment from progressing the draft plan, even though it has been to a public Inquiry.
Action: 149. Seek Tynwald approval for the all-Island Strategic Plan by 31 December 2005
● The Independent Inspector’s Report has been considered by the Department of Local Government and the Environment and, with the endorsement of the Council of Ministers, the Minister made a statement to the April 2006 sitting of Tynwald to the effect that the Department were working on modifications to the Strategic Plan to take into account recommendations of the Independent Inspector’s Report.
Action: 150. Publish the Issues and Options Report for the South of the Island by 31 December 2005
X For legal reasons, the Department of Local Government and the Environment resolved not to progress an Issues and Options Report on the Southern Area Plan until after the Strategic Plan has been approved by Tynwald.
Action: 151. Commence preparation of two further Area Plans in 2006 and 2007
X It is premature to set a timeframe at this stage as work cannot commence until the Strategic Plan can be progressed. Accordingly, the target needs to be revised.
Action: 152. Implement Parts 2 to 5 of the Town and Country Planning Act 1999 and introduce new development control procedures by 30th September 2005
√ Parts 2-5 of the 1999 Act came into operation on the 1st November 2005. Public meetings of the Planning Committee started on the 2nd February 2006.
Sustainable Development - To pursue sustainable development and environment-friendly technology
Action: 153. Co-ordinate and support the establishment of a Sustainable Development Steering Group with a view to agreeing a training and awareness raising programme by March 2006
● The Chief Secretary’s Office provided support and coordination to the Working Party helping to deliver training to nominated officers throughout Government. The training raised awareness of sustainable issues and resulted in an action plan for the Working Party which commenced with a review of the Government’s six aims to include a more sustainable angle. Other work has been carried out on the effects of climate change and establishing knowledge of Government actions on sustainability.
Action: 154. Set standards that incorporate sustainability principles for all public sector housing and buildings
● Publication of the Department of Local Government and the Environment’s updated Housing Standards Documents are programmed for December 2006.
94 Action: 155. Undertake public awareness and education programmes on sustainable development
● The inter-Departmental Sustainable Development Group, led by the Department of Local Government and the Environment, is currently working on a “Tool-Kit” to help apply Sustainable Development principles when developing policy. Training is to be arranged during 2006/07.
Action: 156. Promote and support initiatives and schemes which improve the highway and benefit the environment and to comply with the guidelines for sustainable development
√ The Department of Transport Highways has a formal policy which requires a transport assessment for all strategic developments, as part of the planning process. In the case of new or enlarged schools, this also includes a school travel plan. The impact of the transport assessment will be to ensure that the transport arrangement for all individuals travelling to and from the facility, do so in a manner that is safe, does not cause congestion on the highway network and fulfils the principles of sustainability. The Department of Transport Highways is an active participant in the sustainability group. This group impacts greatly on how the Division’s policies on transport issues will evolve, in particular, the publics ability to use the private car for journeys to an from Douglas. The Department of Transport Highways is the lead Department in progressing the amenity scheme for Douglas North Quay. This scheme will remove through traffic and provide a shared surface environment in high quality materials for use by pedestrians, cyclists and that traffic needing to call at premises on North Quay.
Population Management - Manage the population to have regard to constraints imposed by infrastructure, environment and social and economic factors
Action: 157. Monitor the requirements for introducing the Residence Act 2001
● The Council of Ministers has requested the Treasury and Department of Trade and Industry to consider the economic implications of the proposals in detail including the effect this might have on attracting new business to come to the Island and the impact the proposals might have on existing work permit legislation.
The Council of Ministers is awaiting responses on these issues before giving further consideration to the implementation of the Act.
Action: 158. Use demographic data to assess requirements for service provision and infrastructure
The use of demographic data is central to all service and infrastructure assessments. Of particular significance is the data relating to the age profile and geographical location within the Island of the resident population as captured by the Census. But other evidence and information is deployed between censuses, whilst a Population Projection Model is maintained within the Economic Affairs Division of the Treasury to help Department planning by estimating population levels and related demographic data into the future.
Under the new Council of Ministers sub-committee Structure the Environment and Infrastructure and the Social Issues Committees are tasked with assessing and deriving implications from population data and trends on a pan-Government basis.
The Census of 2006 will deliver its first results at the end of October. The database of information collected will provide not only an accurate update on the population but also help in the analysis of those trends and changes in the structure of the population with important implications for service provision and for decisions regarding public expenditure on the Island’s physical infrastructure.
95 QUALITY ENVIRONMENT KEY PERFORMANCE INDICATORS
Key performance Current Target Status Indicator Performance
Overall Water Quality Performance 2004-05 Maintain at an average Achieved Index Score Quality Index achieved of 97% 98.4
Amount of paper and Over the calendar year Increase amount by Achieved glass collected each to 31 December 2005 5% year on year week for recycling from the amount of paper public “bring” sites collected increased by 8.31% and glass by 10.42%
Comment: Over the calendar year to the 31/12/05 compared with 31/12/04, the amount of paper collected increased by 8.31% and glass 10.42%, both exceeding the 5% target.
Adaptation of Island Countryside Introduction of a new Not achieved agricultural support Stewardship Scheme Countryside schemes to take out to consultation with Stewardship Scheme in account of the 2003 the Industry by April April 2006. reform 2005 of the Common Agricultural Policy which is moving to de- couple support from production towards good land management.
Comment: The Department has so far been unsuccessful in its bid for additional funding in order to proceed with a new Countryside Stewardship Scheme.
Area of land under Currently 279 acres A further 125 acres (50 Achieved positive conservation (113Ha.) in Ha.) in positive management. management conservation agreements and 2,594 management by March acres (1,050 Ha.) in 2006. active management under the pilot Agri- Environment Scheme
Comment: Target Achieved
Expansion of the area Current area of Acquisition of an Achieved of the National Glens National Glen – 355 additional 25 acres for the enjoyment of acres (143.8 Ha.) (10Ha.) of land by residents and visitors. 2007.
Comment: An acquisition by gift of approx.30 Acres (12Ha.)has been completed, which will provide a new area of well established broadleaf woodland open to the public in the central valley.
96 Clear strategy in place External review of the Achieved for the Forestry, Forestry Division with a Amenity and Lands Final Report received Division. by December 2005
Comment: The external review of the Forestry Division was submitted in December 2005 and is currently being considered by the Department.
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GOOD GOVERNMENT “ To provide demographic Government which is effective and accountable”
Quality Public Services - To provide a dedicated workforce, committed to the delivery of quality public services
Action: 159. Ensure 100% implementation of the revised performance appraisal scheme for Civil Servants
● Overall completion of appraisals is now at 98%. Thirteen Department/Offices have achieved green status with 4 at amber (3 of which have achieved 97-99% completion). Positive action has continued to take place during this quarter to achieve 100% completion.
Action: 160. Pursue policies for revised pay and grading arrangements within the Civil Service
√ The intent of this policy is to modernise the Civil Service at all levels, to better enable it to meet the challenges now facing the Island in economic, social, political and constitutional terms. In seeking to introduce this, the Civil Service Commission has continued to work closely with the most senior civil servants upon the achievement of the policy aims. In addition, negotiations are continuing through the Joint Negotiating Committee (JNC) and the JNC Sub-committee on these policy initiatives, which in turn feeds into and enables their continued development.
Action: 161. Recognise and work closely with Staff Associations and Trade Unions
√ The Civil Service Commission and Departments continue to work with registered Staff Associations and Trade Unions recognised under established mechanisms i.e. Joint Negotiating Committees, The Whitley Council for the Isle of Man Public Service (Manual Workers) remains active.
Action: 162. Develop our staff to perform at the highest standards in their own fields through employee development
√ With the introduction of the Performance and Development Review Scheme and Revised Competency Framework there has been the opportunity to establish a support network of staff through "Champions" development. Public Service Training continues to meet the full training programme in the current year planner.
Action: 163. Review the role of the Chief Officer Group and its relationship with the Council of Ministers by September 2005
√ This review has been completed and a new terms of reference produced, which will be submitted to the Council of Ministers for approval after the 2006 General Election.
Action: 164. Pursue the development of a Civil Service Graduate Placement Scheme, for posts to be based in the Chief Secretary's Office by April 2006
X This has yet to be progressed, due to resource constraints. However, the Chief Secretary’s Office has entered into an agreement with the International Business School to provide 12 months “sandwich course” employment for one business studies undergraduate per annum
Action: 165. Promote a wider understanding of how succession management may be introduced within the Civil Service at senior level by March 2006
√ The Personnel Office has commenced the development of processes to support succession management. It is currently in consultation with a working group of representatives from the proposed Corporate Leadership Group to deliver this element of the project. Clear links remain with the overall aims of the Civil Service Modernisation Agenda.
98 Action: 166. Review the strategy for development of middle management by March 2007
√ Research is in progress to identify relevant and up to date information of best practice within the Organisation, the UK and Northern Ireland Civil Service and Public Service. The primary research will involve 1:1, Focus groups, sampling questionnaires and data analysis.
Quality Service - To utilise information, knowledge and communications technology in the provisions of services
Action: 167. Establish by March 2006, as part of the JUPITER programme, a facility whereby citizens need only notify Government once, of any changes in their personal details
√ As part of the re-launch of the gov.im layout, ISD have introduced the address change facility both via the web and on request at CGO Reception. This does not automatically populate into the multitude of different data bases with updates, but instead advises the Departments and Agencies of the change request, this may then trigger the Department to send the appropriate form to the individual.
Accessibility - To ensure the greatest possible equality of access to Government services
Action: 168. Develop a broad awareness across Government of the potential for improved public service delivery through effective use of the Jupiter technology platform, ensuring that Government's strategic planning reflects the benefit opportunities available
√ Awareness workshops have been undertaken with a recent focus on Chief Officer Group and working within research team on Structure of Government on behalf of scope and structure review. ISD has and will continue to work with Departments on a prioritised basis to develop individual IT Strategies for them, which tie closely to the Jupiter concepts. A broad brush awareness programme runs the risk of creating expectation levels which cannot be sustained by current level of funding available and thus losing credibility Communications plan underway as agreed with ISSC. This focuses on key issues moving forward - drive towards increased effectiveness and efficiency, and approach to funding development which enables effective strategic medium term planning.
Action: 169. Review proposed Disability and Discrimination
● The Disability Discrimination Bill has been enacted. Plans are being developed for ensuring it is implemented to increase access to all goods and services and remove barriers to disabled people. A Disability Access Guide has promoted awareness of needs as making good business sense.
Action: 170. Continue to integrate pupils with educational special needs into mainstream education
√ The Department of Education continues its policy of placing SEN pupils within mainstream classes or Special Needs units attached to schools. The emphasis on Assessment for Learning is helping teachers to match the pupils’ work more accurately to their needs which promote social and educational inclusion. Some pupils benefit from additional support in Nurture units where this is appropriate to their needs.
Stability - To promote consistency and stability in the formulation of policy and administration
Action: 171. Continue the review of the Government's Personnel Control Mechanism by developing workable methods and appropriate criteria, and report to the Council of Ministers by September 2005
99 √A revised Personnel Control Mechanism aimed at tightening the rules on employment of Government staff was approved by the Council of Ministers in February 2006.
Action: 172. Introduce new Bills in accordance with the planned legislative programme
√ During the legislative year 2005/06, the Council of Ministers introduced 20 new Bills in accordance with the planned legislative programme.
In all, 32 Bills have completed their passage through the Branches of the legislature in the period October 2005 to October 2006 details of which are outlined in Appendix 4 to this report.
Action: 173. Support development of full independent review into scope and structure of IOM Government, identifying whether existing structure needs to be changed to meet current/future needs with aim of reporting to Tynwald before 2006 General Election
√ The Review of Government commenced in September 2005 and is was conducted by an independent review team supported by staff from the Chief Secretary’s Office. The Review report was submitted to the Council of Ministers and published in September 2006. It will be for the new administration to determine what action to take with regard to the report’s recommendations.
Action: 174. Develop a framework for the reporting structures and administrative processes required to support successful implementation of the Corporate Governance Code of Conduct, to be implemented across Government with effect from 1st April 2006
√ Briefing sessions for all senior managers have been conducted and systems established to ensure the introduction of risk management techniques within Government and the production of annual statements of internal control to demonstrate compliance with the principles and requirements of the corporate governance code of conduct.
Action: 175. Develop a framework wherein submissions of primary and secondary legislation will be accompanied by an impact assessment covering the projected benefits to all stakeholders and estimated costs to private industry as well as to Government itself
● Desk research has now been completed within the Economic Affairs Division, essentially centring on the mechanisms and processes employed within the UK Government. A paper was presented to the Treasury in March 2006. It will recommend the introduction of a customised RIA procedure for the IOM Government, with responsibility for its implementation to lie with the corporate strategy unit of the Chief Secretary's Office. Treasury have requested that this subject be revisited to see whether the system can be made less bureaucratic.
Value for Money - To manage public finances to ensure value for money and financial probity
Action: 176. Ensure understanding of and compliance with the Financial Regulations in Government business
√ Programme of Financial Regulations workshops were conducted throughout the year co-ordinated by Finance & Internal Audit Divisions of Treasury and Personnel Office. Eight sessions were concluded in 2005/06, feedback from participants has been very positive and supports a sustained programme into 2006/07.
Action: 177. Give full consideration to the recommendations of the Tynwald Select Committee on the Scrutiny of Public Accounts
√ The select Committee reported to Tynwald in July. The Committee made 14 recommendations – of those the following two require immediate action by the Isle of Man Government. Recommendation 4: copies of International Agreements to be included on the Council of Ministers’ agenda are circulated to members and copies deposited in the Tynwald Library. Recommendation 13 Monitoring 100 of action taken on Tynwald Resolutions – the new format has been adopted in the Policy Decisions Report to be laid before December 2006 Tynwald.
Action: 178. Reform the Rating system through a review of the mechanism for calculating rateable values
● This action is unlikely to be progressed ahead of 2006 General Election although consultation continues.
Action: 179. Complete the implementation of new management accounting systems across Government
√ On target for overall revised deadline of March 2007.
Action: 180. Invest in Information and Communications Technology (ICT) in line with the technology architecture and standards of the Jupiter programme, ensuring clear and specific benefit opportunities are identified
√ Connect Mann roll-out continues on budget although some sites have slipped beyond target end date because of local site issues. This is not a concern to the project. Host Mann (twin data centres) in active progress following financial agreement. All equipment in situ and early an objective is to provide Project Maxim with production environment. In summary there are substantive issues - beginning to see additional benefits now that the infrastructure and common services are bedding down.
Action: 181. Co-ordinate review of Audit Act 1983 and Accounts & Audit Regulations 1984, in liaison with Gov Public Auditors & DOLGE to assess strength of current legislation, incorporate best practices including consultation with relevant external parties
√ Audit Bill has progressed through the Branches and is awaiting Royal Assent.
Equal Opportunities - To ensure the greatest possible equality of opportunity and fair treatment
Action: 182. Promote anti-discrimination legislation and ensure appropriate training programmes are available
√ Employment Law Updates continuing to be issued quarterly. Sessions run on equality and the Employment Bill for CIPD and CMI.
Action: 183. Enact new Employment legislation
√ The Employment Bill 2005 has now completed its passage through the Branches and is awaiting Royal Assent. The Consultation Document on the, re-titled, Employment Equality Bill is being drafted and will be issued for consultation during 2007.
Action: 184. Implement the Race Relations Act
● The Social Policy Committee considered a paper from the Chief Secretary’s Office concerning the issues to be addressed before the Race Relations Act could be implemented. The Committee noted that consideration needs to be given to the issuing of Codes of Practice under the Act. The Chief Secretary’s Office and the Department of Home Affairs are currently giving this matter detailed consideration.
Justice - To protect human rights and fundamental freedoms
Action: 185. Implement the Human Rights Act
101 √ Government has spent a considerable amount of time and effort since the Human Rights Act 2001 was enacted ensuring that all existing legislation, both primary and secondary, and existing practices and guidance notes, are compliant with the Act. It has always been recognised that this was a huge task.
Following the enactment the Tribunals Bill and the Regulation of Surveillance Bill the Council of Ministers has been able to make a decision to bring the Human Rights Act 2001 into operation with effect from the 1 November 2006.
Justice - To promote respect for authority, the rule of law property and each other
Action: 186. Develop programmes for the education and rehabilitation of offenders
√ The prison Probation Officer continues to work with prison managers to develop programmes and resettlement opportunities for offenders.
Action: 187. Develop punitive sentencing in the community as an alternative to custodial sentences
√ Electronic monitoring is now in operation.
Action: 188. Increase access to vocational and academic education to prisoners leading to recognised qualifications, in addition to providing opportunities to address offending behaviour
√ Vocational and Academic programmes continue to expand with the recent introduction of individual drugs and advice sessions with group sessions planned for next month. Planning to integrate the key skills (maths and English) delivery into the PEI programme which will enable students to gain their key skill awards whilst taking part in weights. Also intend to run TESOL (teaching English to students of other languages) programme for the foreign students as required.
Justice - To ensure fair and equitable access to the judicial system
Action: 189. Review the findings of the 2003 Legal Aid Commission
● The Chief Secretary’s Office has coordinated consultations with outside bodies and progressed work through regular reporting to the Council of Ministers.
Action: 190. Introduce simplified Legal Aid Regulations by 31st December 2006
● Ongoing - report outcome still awaited.
Action: 191. Produce updated and improved Rules of the High Court of Justice by 31st March 2006
√ Revision of the rules of Court commenced in November 2005, led by His Honour Deemster Kerruish, QC. A wholesale review is to take place covering the mainstream rules for criminal, civil, family and all other areas such as probate and tribunals. It is intended to have the new rules to Tynwald for approval by January 2007, with an appointed day order of approximately October 2007. The new timescales under this action will feature in the 2006-2009 General Registry business plan.
Action: 192. Develop a fully integrated strategy for the courts division to provide improved information and guidance to users on court proceedings and IT based access to our services (by September 2006)
√ The strategy has been developed as a 3 year plan, and the first component is to feature in the General Registry business plan for 2006/07.
102 Action: 193. Review the scale and source of fees payable to issue and continue with court proceedings; including comparison with other jurisdictions, and to make recommendations for change by March 2006
● This objective has been carried forward to General Registry business plan 2006-2009 with new target date to link with revision of the High Court Rules action.
Action: 194. Conduct a review of Legal Aid Regulations in order to simplify and minimise duplication by December 2006
√ Action duplicates with action 193: Ongoing - outcome of the report of the Legal Services Commission still awaited.
Action: 195. Undertake a review of the public access provided by the General Registry to its records (by March 2006), following the review, produce clear and concise policy statements and guidance by September 2006
√ Following an internal review this has been widened and amended and will appear in the 2006/09 general Registry business plan as a new action.
Citizenship - To encourage public participation in Government policy-making
Action: 196. Provide educational programmes emphasising social responsibility and citizenship to inform young people of their role in society
● Various programmes are ongoing. In addition, a plan of study for Manx Citizenship has recently been drafted for further consideration.
Action: 197. Introduce a new Representation of the People (Amendment) Bill for implementation in time for the 2006 General Election
√ The Representation of the People (Amendment) Bill received Royal Assent in July 2006 and The Representation of the People Regulations were approved at the July sitting of Tynwald.
Action: 198. Issue guidance to Departments on public consultation in the formulation of policy by 31st March 2006
● This matter is on-going. It is anticipated that guidelines will be introduced following consultation with key stakeholders and will be implanted by the new administration.
Action: 199. Continue to involve the private and voluntary sectors in policy development to ensure their interests are properly considered
√ The Government continues to involve a wide range of organisations from the private and voluntary sectors in the development of its policies and procedures.
As a matter of general policy and practice, the Department of Local Government and the Environment continues to seek the views of specific interest groups and the public when developing policies (e.g. planning, waste management, local government legislation, conservation areas, etc.).
Accessibility - To promote a greater public understanding of Government and its work
Action: 200. Develop and improve access to Public Records
√ Establishment of in-house e-cataloguing standards are now underway with the Public Records Office.
103 Action: 201. Undertake, on a consultative basis, a review of the public records held at the General Registry, the Public Record Office and elsewhere in order to maximise their accessibility to customers (report by March 2006)
● Following an internal review this has been widened and amended and will appear in the 2006/09 business plan as a new action
Action: 202. Undertake a detailed review of the effectiveness of the Council of Ministers Code of Conduct on Access to Government information and consider whether there is a requirement to introduce statutory provisions for Freedom of Information by September 2005 ● Following the approval by Tynwald in December 2005 the Chief Secretary’s Office is developing the necessary statutory framework for a Code of Conduct on Access to Government Information. Public consultation will commence in October 2006.
GOOD GOVERNMENT KEY PERFORMANCE INDICATORS
Indicator Current Target Status Performance
Effective management of 2002/03 = 71% Increase % of capital Not achieved Governments capital 2003/04 = 87% programme delivered Programme 2004/05 = 41.9% year on year
Comment: Actual Spending by Government Departments amounted to £48,559,705, which was 54% of the original estimate and 51% of the revised estimate including supplementary votes. More work on the fee structure will be undertaken in 2006/7
Progress of legislative To July 2006 32 Bills Increase the % of Achieved programme promulgated or legislative programme awaiting Royal enacted each year Assent
Comment: Please refer to appendix at end of report
Youth Forums established Zero 5 by 2006 Achieved on the Island
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SOUND INFRASTRUCTURE “ To provide a sound and sufficient infrastructure for the Island”
Transport - To maintain and develop the Island's ports to ensure that they are able to meet the needs of the travelling public and air and sea carriers
Action: 203. Continue the rolling plan for improvements to the highways infrastructure
● Completed schemes include A2 Martland Bend Improvement, Bulgham. Further safety improvement for pedestrians at Spring Valley roundabout. North Quay Douglas Phase 1 with a realigned mini- roundabout. Vicarage Road, Windy Corner and Traffic signals, Parliament Square, Ramsey.
Action: 204. Undertake a programmed major maintenance scheme based on the deficiencies identified in the Road Conditions Survey undertaken in 2003
√ This Action remains a priority – Schemes include A18 Mountain Mile resurfaced. A3 Handleys Corner reconstructed. A3 Hope reconstructed. B10 Brandywell Road retread.
Action: 205. Carry out routine and reactive maintenance works to reduce the number of reported hazards
● Work is ongoing in accordance with the budget allocations. Safety inspections of Category 1 footway are ongoing. Safety Inspectors are starting on 10th April 2006. Reported defects for last quarter. Carriageway Defects 44, Footway defects 33, Mud on the road 8, trips 4, potholes 81.
Action: 206. Ensure that works on the highway by other authorities are undertaken in a safe co-ordinated manner and do no compromise the integrity of the highway structure
● Implementation of the Integrated Street Works Information System is delayed whilst delivery mechanism is reassessed.
Transport - To construct and maintain an appropriate highways infrastructure
Action: 207. Determine harbour development plans and resource requirements for Douglas Outer Harbour to enable its use by the anticipated future larger sized ferry and provide alternative facilities for displaces leisure craft
√ Provision has been made for this work in the Capital Programme as contained in the budget for 2006/07. Site surveys were carried out in June and July 2006. Strata Surveys were appointed as the contractor to carry out the harbour survey work. Douglas Outer Harbour (Victoria Pier) – Both the boreholes and geophysical investigation (carried out by Strata Surveys’ sub-contractor, OSIRIS) have been completed. Their report is expected by the end of September.
Douglas Outer Harbour (Fort Anne) – One borehole has been completed; however the remaining two have been delayed by a combination of equipment failure and tidal constraints. Strata Surveys intend to resume work on this site on 9 October and anticipate 1 weeks work. The Department anticipate receiving their reports early in November.
Action: 208. Work with local, UK and International Regulatory Authorities to improve the arrangements for regulations; Safety Management; the Single European Sky Regulations; Security Directions; and Fire Fighting support.
√ Discussions are actively ongoing with the UK Department for Transport, Department of Transport, Department of Trade and Industry, and the Attorney General to agree a regulatory oversight regime that conforms to international requirements. In the interim, a Department of Transport 'licensing' arrangement has been in place since 30 April 04.
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Action: 209. Maintain an "open skies" policy to encourage new services and air routes
√ The "open skies" policy has been maintained, and 18 air routes have been flown throughout the year, by 11 airlines, carrying a record annual total (2005 calendar year) of 806,656 passengers on 31,142 scheduled flights.
Action: 210. Implement and monitor a Passenger Traffic Development Initiative
√ The IoM Steam Packet Company and the Department of Transport have agreed a format by which the company's additional obligations can be measured and payments have been made in accordance with the Agreement.
Action: 211. Investigate possible schemes to encourage the IOM Steam Packet Co Ltd to increase their level of business
√ Following a review of options to encourage passenger growth no appropriate schemes could be identified. Consequently there are no specific schemes for implementation in 2006/07. The Department of Transport maintains close links with the IoM Steam Packet Co. and will investigate any options likely to improve passenger numbers.
Action: 212. Look to develop on-off Island transport schemes which pay due regard to the business models of the various service providers and encourage the provision of transport services rather than with directly subsidising costs to users
√ All schemes encourage the provision of transport services and are designed with regard to the economic and business models of both service providers and the Isle of Man.
Transport - To promote an integrated transport strategy to meet needs of the local community and visitors
Action: 213. Continue the rail infrastructure renewal programme
√ The 2005/06 Rail Infrastructure Renewal Programme was approved by Tynwald in October 2005. The enhanced scheme consolidates two years funding and work commenced in November 2005 and should be completed in sufficient time to allow the MER services to commence operations in May 2006.
Action: 214. Carry out a Scoping Study for the purpose of developing an Integrated Transport Strategy for the Island by 31st March 2006
● A cross departmental working party has been tasked with scoping an Integrated Transport Strategy for the Island, work on the scoping of the Strategy revealed that there were other considerations besides integration such as the environment and the access to transport that needed to be taken into consideration. The Working Party has made considerable progress in identifying the important policy issues and scoping their implications. A public consultation is being prepared for 2006.
Action: 215. Operate and manage a co-ordinated on-street parking policy
√ Parking Controllers contract is to be extended. Discussions are being held with the Courts regarding improving procedures for collection of payments of parking fines.
Action: 216. Introduce an annual survey to measure customer satisfaction on all transport services by 31st March 2006
√ A Customer Satisfaction survey was undertaken by independent consultants TAS Ltd and their report was released in October 2005. The findings of the report were favourable for both bus and rail services with the majority of comments being positive. It is IOM Transport's intention to commission a similar survey to be undertaken during 2006. 106
Drainage - To ensure effective and environmentally sound treatment and disposal of foul and surface water
Action: 217. Further implement the IRIS programme and phase the decommissioning of the inland treatment works and sea outlets
● The IRIS links to the South are complete. The following sewage treatment works have been decommissioned: Newtown Balthane Silverburn Rushen (Croit-y-Caley). The sea outfalls at Port Erin, Port St Mary, Derbyhaven, Castletown have been abandoned and retained as overflows. Treasury have advised that the Peel to Union Mills contract should be delayed and presented to the October 2006 sitting of Tynwald. The following schemes are scheduled to be presented to the July sitting of Tynwald for approval to progress to the construction stage: Quarterbridge to White Hoe Mount Murray to Newtown the IRIS Master Plan Continued Development Report was presented and approved at the November sitting of Tynwald which re-affirmed the IRIS strategy and programme. However, due to noise and vibration problems being experienced at the at the cottages adjacent to the White Hoe pumping station, the problems associated with commissioning the sludge drier at Meary Veg and a disputed Contractor's claim for loss and expense there might be insufficient political support to progress the next schemes until these matters are resolved. An independent review of the IRIS Master Plan strategy has been initiated and will be presented to the October 2006 sitting of Tynwald.
Action: 218. Continue the rehabilitation of the drainage infrastructure by implementing the All Island Infrastructure Rehabilitation Contract 2005-06
√ Work is complete on Sewer Rehabilitation Contracts 2005-06. A submission has been made to Treasury for concurrence to progress with the Sewer Rehabilitation Contracts 2006-07.
Action: 219. Determine maintenance requirements for all main rivers in conjunction with other Departments
√ A contract has been awarded to develop a Strategic Overview of flows within the Island’s Rivers which will then be used as a basis of the process to map risk of fluvial flooding. The initial report was scheduled for completion in May 2006.
The river catchment flood study report has been received (in draft) from the consultants Wallingford Hydro Solutions and is being reviewed by the Department of Transport Drainage Division.
Action: 220. Commence a three year flood alleviation scheme for the Sulby River in 2004/05
√ Work has commenced on site and is progressing to programme and budget. The flood storage area upstream of Carrick Park is complete and work is continuing on the flood walls and embankments. Work is scheduled for completion in December 2006.
Public Utilities - To ensure the public utilities provide services that meet the Island's needs
Action: 221. Continue the programme of infrastructure renewal of the water supply
√ The mains renewals programmes for the North and West of the Island to complement the new Sulby WTW are running to schedule and the Water Authority continue to systemically replace lead services and connections whenever other work comes across them. The Beinn-y-Phott raw water main and Pumping Station at the Sulby Reservoir which safeguards water supplies to Baldwin Reservoir and Douglas were refurbished in 2005 as were many of the older pumping stations on the Island. Total Expenditure to March 2006 on AMP Capital schemes which commenced in 2001/2 now totals £36 million with a further £20 million anticipated to be spent in the financial year 2006/7.
107 Action: 222. Consider the report on the strategic direction of Isle of Man Post
√ The Council of Ministers submitted a report to Tynwald in January 2006 which made a number of recommendations about the future strategic direction of the Post Office, including arrangements for diversifying its business whilst retaining its status as a Statutory Board and developing bespoke financial working arrangements with the Treasury and DTI. The report was approved by Tynwald, which also approved a proposal for Isle of Man Post to revert to using the title Isle of Man Post Office.
Action: 223. Set and achieve standards in respect of domestic and commercial electricity supply requests
√ The MEA has responded to 92.5% of requests for new electricity supplies within 10 working days. A target of 95% within 10 working days has been set for 2006/2007.
Action: 224. Ensure the continuity of electricity supplies
√ The Customer Minutes Lost (CML) figures for the year ending 31 March 2006 was 24.57 minutes (see KPIs). A target of 30 minutes has been set for 2006/2007 based on industry standards in the UK.
Public Utilities - To further develop economical and environmentally-friendly energy sources
Action: 225. Progress an evaluation of the impact of the introduction of natural gas & conversion of Douglas gas supply with regard to the possible extension of the natural gas network to North/South/West of the Island to be completed by end of December 2006
√ Work has now started on compiling information to enable the deadline to be met.
Action: 226. Carry out investigations into possible developments for the future provision of energy on the Island and report by the end of January 2006
● The Report has been submitted for approval to the October 2006 sitting of Tynwald.
Action: 227. Consider alternative forms of energy generation
● The report of the Council of Ministers Energy Committee recommending an energy policy for the Island will be presented to the October sitting of Tynwald.
Telecommunications - To support the development of high quality telecommunications and digital communications technology for the use of Island businesses and residents
Action: 228. Continue to meet connection charges for ISDN and ADSL technology
√ In terms of Broadband take up on the IOM relative to other jurisdictions this is measured by the number of broadband lines used as a proportion of the population (in this instance per 100 using the ‘league table’ compiled by broadband specialists Point Topic Ltd). The Department of Trade and Industry currently funds the broadband connection costs for households and businesses as a means of encouraging broadband take up. The IOM remains in the top quartile with a current performance of 10.19 per head of population (please refer to Economic Progress KPIs).
Action: 229. Continue to lobby the BBC to introduce its digital terrestrial radio and television services to the Island
√ Following representations to the Corporation, substantial progress has been made in respect of BBC services to the Island. Ceefax page 169 on both BBC1 and BBC2 is now devoted to Isle of Man news stories and is carried not only on the BBC North West but also on the BBC NE & Cumbria transmitters, ensuring continuous service to the Island. The BBC now provides an online news service, accessible through www.bbc.co.uk/isleofman, a Where I Live website, delivering news, features and a comprehensive internet portal for the Island. To fill the local television gap, the BBC is 108 proposing to launch a dedicated digital television news service for the Isle of Man. Plans for this are currently under development. Some elements will depend on whether a pilot scheme for local services, currently running in the West Midlands, is successful and gets the backing of the BBC Board of Governors. With this service in mind, however, the Head of BBC North West announced on 24 March 2006 a further significant enhancement of the BBC's coverage by the imminent appointment of two BBC journalists to be based on the Island.
Action: 230. Encourage increased mast sharing by broadcasters
√ An officer from the Registered Digital Installer Scheme (an accredited training scheme for aerial installers) met the IoM Department of Trade and Industry officials and aerial installers 17 February 2006 to start the training programme for retailers and aerial installers. Training is in preparation for digital television switchover in 2008. The same aerial masts as are currently used for analogue television transmissions will be used after switchover.
Action: 231. Encourage the launch of new electronic communications services
√ Two operators, Domicilium Limited and Manx Telecom Limited, are already licensed and use parts of the 3.5 GHz and 28 GHz bands. The Communications Commission is inviting further expressions of interest in the provision of Broadband Fixed Wireless Access (FWA). FWA is a radio-based technology particularly suitable for broadband internet provision to both the residential and business markets. A number of licences will be available in each of the 3.6 GHz, 10 GHz and 28 GHz bands.
Action: 232. Regulate the wireless delivery of electronic communications services
√ The Communications Commission is inviting further expressions of interest in the provision of Broadband Fixed Wireless Access (FWA). FWA is a radio-based technology particularly suitable for broadband internet provision to both the residential and business markets. Spectrum is potentially available in the 3.6 GHz, 10 GHz and 28 GHz bands. A number of licences will be available in each band. The current proposal is that the spectrum will be offered as 2 x 30 MHz (3.6 GHz and 10 GHz bands) and 2 x 112 MHz in the 28 GHz band.
Action: 233. Encourage the continued upgrade of telecommunications infrastructure
√ A newly established Isle of Man based Internet Service Provider is specialising in Wireless internet access for both business and residential customers. Using the latest wireless technology it is able to offer high performance, carrier-grade wireless to both businesses and home users. With an entirely new infrastructure they can offer 'best breed' internet access to local customers. In addition to internet access, the wireless infrastructure is capable of supporting private connections between offices, home users and links to off-island destinations. The wireless technology is a carrier-grade system that supports high-speed services including IP, Voice, E1/T1 and Ethernet technologies. The system's non-line-of-sight capability means it has a large coverage area.
Action: 234. Extend satellite orbital slot filing and other space sector activities
√ Four of the world's biggest satellite companies now have operations based in the Isle of Man. SES Global is to acquire the world's fifth largest satellite operator, New Skies Satellites. NSS gives SES enhanced coverage over Africa, Asia, the Middle East and Latin America.
Action: 235. Enforce universal service obligations by telecoms operators with significant market power
√ Manx Telecom is continuing to introduce revised service packages, including further bundled minute options for mobile telephone subscribers and reduced cost broadband options for low usage domestic customers.
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Public Buildings - To ensure sufficient investment in the Government's physical assets to support public services
Action: 236. Review plans for a secondary school in the East of the Island
√ The Department of Education is currently planning to proceed with building the Island’s sixth secondary school, taking account of the adequacy of the existing school buildings in the East of the Island and the need for prudent forward planning to provide a modern educational environment. It is hoped to achieve completion in 2010.
Action: 237. Continue the development of a new prison at Jurby
√ Work continues on the New Prison buildings, which are on schedule for August 2007 completion with occupation in November 2007 Progress is also being made in compiling operational procedures, standards New Staff have been recruited and are being trained.
Action: 238. Prepare a business case for the construction of a marina at Port St Mary
X Following refusal at planning appeal the Department of Transport has not proceeded with the proposed harbour improvement scheme. The Department will review the inspector's report and consider its options.
SOUND INFRASTRUCTURE KEY PERFORMANCE INDICATORS
Indicator Current Target Status Performance
Satisfaction rates with Harbours: Survey 80% satisfactory or Achieved service levels and landside results show 90% better facilities in air and sea satisfaction levels – passenger surveys March 2006
Airport: 83% satisfaction levels.
Comment: Harbours: Survey results for sea passengers for the period 1st January to 31st March 2006 show a "satisfaction" level of 90%. For the year to date it is 90%. Airport: The latest quarterly air passenger survey records a rate of 83% satisfaction or better, with air services and facilities.
% of the Island’s sewage 67% treated April 65% by 2006 Achieved which is treated prior to 2006 discharge to sea
Comment: 67% of the Island's sewage is now being treated at Meary Veg.
Continuity of the supply of Consumer minutes Outages caused by Achieved electricity. Customer lost for year ending electrical faults not to Minutes Lost (CML) 31 march 2006 = exceed 30 minutes per 24.57 minutes customer per year
Comment: CML for year ended 31 March 2006 was 24.57 minutes
Effective lifespan of the Fieldwork 80% Establish a reliable Ongoing Highway Infrastructure complete measure of current position by 2006 Comment: Scim (Skid Resistance) survey complete for strategic road network undertaken in 2005.
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POSITIVE NATIONAL IDENTITY “To protect and develop the Island’s national identity and ensure that its interests are vigorously promoted, recognised and defended internationally”
Autonomy - To promote and continue the evolution of our constitutional relationship towards more complete self-government whilst recognising our links with the Crown
Action: 239. Ensure that the revised protocol 3 arrangements are considered by Tynwald prior to the UK Government's ratification of the EU Constitutional Treaty and that appropriate legislation is progressed for the Isle of Man
● The year of reflection by the EU regarding the Constitution comes to an end in June 06 by which time the Finland Government is expected to propose a way forward possibly in a joint declaration with the Austrians. The situation as regards the IOM therefore remains unchanged at this point.
Action: 240. Ensure representation at British Irish Council Summits, Ministerial meetings and Sectoral Working Groups
√ The IOM continues to be represented at all appropriate BIC meetings and has arranged to attend the next BIC summit in London in June.
Action: 241. Seek to increase the number of occasions in which the Isle of Man Government represents itself on appropriate International Organisations
● The IOM remains proactive in seeking opportunities to represent itself. Investigations into further attendance at the Commonwealth Finance Ministers Meeting and potential within WTO are under active investigation.
Action: 242. Seek further occasions where the Island, signs international agreements on its own behalf
√ The USA TIEA went before Tynwald for ratification in May and the Netherlands TIEA is likely to go to Tynwald in June. Work on the IOM International Personality will assist in determining future negotiations and opportunities in this area.
Action: 243 Seek greater involvement in influencing the decision making process in relation to key international organisations in regard to issues such as taxation, the economy, regulation and perception
● A statement of Intent has been agreed between Lord Falconer on behalf of the UK and the Chief Ministers of the Crown Dependencies for taking forward work on the developing international personality of the Crown Dependencies. Work will be taking place by over the coming months to develop a framework.
Strong links are being maintained with the OECD. Recently received communications from the DCA lay the prospect of some increased involvement with the WTO processes. Further meeting and discussions held with representative of the EU Code of Conduct Group to carry out final ‘health check’ on all proposals for meeting the Island’s commitments to the EU Code of conduct on Business Taxation. Assessor attended a ‘think tank’ co-sponsored by the EU Commission and University of Exeter.
Action: 244. During the next three years, report to or give independent evidence before the United Nations, on our obligations under the following international conventions: - Convention on the Rights of the Child
111 ● UK Government will request during 2006 the IOM Government to report on the implementation in the Isle of Man of the Convention on the Rights of the Child. The request is expected by the end of May 06.
Action: 245. During the next three years, report to or give independent evidence before the United Nations, on our obligations under the following international conventions: - Convention Against Torture
● The requirements during the next three years for the IOM Government to report to or give independent evidence before the United Nations, on our obligations under the following international conventions: - Convention Against Torture continue to be monitored.
Action: 246. During the next three years, report to or give independent evidence before the United Nations, on our obligations under the following international conventions: Convention on the Elimination of all Forms of Discrimination Against Women
● The requirements during the next three years for the IOM Government to report to or give independent evidence before the United Nations, on our obligations under the following international conventions: - Convention on the Elimination of all Forms of Discrimination Against Women continue to be monitored. The next report is likely to be requested in 2007.
Action: 247. Consider the Isle of Man's options regarding National Identity Cards by March 2006
● The Isle of Man's options regarding National Identity Cards continue to be monitored as matters progress within the UK.
Action: 248. Achieve proactive enforcement of the Immigration Rules and continue to act on all credible information received
√ There has been a considerable increase in the number of enforcement cases being pursued with successful outcomes. In addition measures have been introduced to educate various establishments about the correct application of the Immigration rules. More inter-agency work is also being undertaken with a view to developing SLA between partner agencies involved in enforcement activities and their aftermath.
Action: 249. Negotiate with the United Kingdom and the Manx fishing industry to achieve full jurisdiction over fisheries in the Island's territorial waters in order to put in place the necessary conservation measures to facilitate a sustainable industry
X Moves to extend sole jurisdiction for the whole Territorial Sea were rejected outright by the UK. The Isle of Man has no power to unilaterally rescind the 1992 Fisheries Agreement with the UK that allows the UK to veto this request. However, the 'necessary conservation measures' are expected to be in place inside 3 miles by 1 November 2006.
International Reputation - To protect and enhance the Island's external reputation
Action: 250. Promote the Isle of Man in Europe at an exhibition at the European Parliament in June 2005
√ An exhibition to promote the Isle of Man was held at the European Parliament in December 2005. It was very well received and attracted much interest and favourable comment. During the week of the exhibition the Chief Minister and Treasury Minister held meetings with various MEPS. The IOM continues to follow up meetings and is investigating the possibility of establishing a Friends in Brussels Group. We continue to monitor interactions with UKREP and seek to build on these.
Action: 251. Promote business and cultural opportunities through international agreements
112 √ The ratification of the USA and Netherland TIEA's should assist in developing new business opportunities.
MNH has promoted opportunities through agreements e.g. Cultural Agreement with Rogaland. MNH also hosted the ICOM conference with representatives from 11 countries on the Island. There was also a visit from a group of Inspectors from English Heritage and a meeting of the Home Countries Liaison Group which included visits to MNH sites and Tynwald Hill.
Action: 252. Seek to raise the Island's profile and reputation amongst business intermediaries and with the media
√ Financial Services implementation of agreed promotional visit programme for year completed. Last quarter representatives visited Geneva in February with industry speakers to coordinate the IOM part of the Campden Wealth Management Congre E-Business activities also ongoing through the Charter is programme. The targeting programme is continuing, although the number of new unsolicited inward investment enquiries increased to such a level as to restrict the availability of resources available for the targeting programme. A new programme is being developed for 2006/7 and a Market segmentation exercise is about to commence. A Private sector working party is to be established with a view to finalising the analysis by the Summer of 2006.
Action: 253. Pursue a regulatory policy in financial services that will ensure that the Isle of Man cannot be justifiably denied market access on the grounds of ineffective regulation when benchmarked against internationally determined and accepted standards
√ The Financial Supervision Commission continues to work closely with Government and the industry to ensure that the Island meets international accepted standards. The introduction of the Fiduciary Services legislation and changes to the Banking Code reinforce further the Island's commitment to this.
The Insurance and Pensions Authority continues to seek to develop and apply regulatory principles that are in line with the international best practice, in order to maintain the Island’s standing as a jurisdiction that upholds high regulatory standards.
Action: 254. Increase the number of Honorary Representatives to promote and represent the Isle of Man abroad
● A number of new Honorary Representatives were agreed by the Constitutional & External Relations Committee. A report will be compiled for the Committee to consider the make-up and function of the role of Honorary Rep later this year.
Action: 255. Increase overseas aid contributions to meet the target set by Tynwald in 2004
√ The Overseas Aid Committee’s has continued to receive substantial increases in its budget over the last several years. In the 2005-06 financial year the Committee’s budget increased by 24.5% to £1 million and was further increased by 40% in the 2006-07 financial year to £1.4 million. The Committee hopes that these increases can continue to be financed in the future so as to reach the target set by Tynwald.
International Reputation - To further develop working relations with the United Kingdom to ensure the Island's interests are effectively promoted internationally
Action: 256. Ensure that the Chief Minister meets with the Lord Chancellor at least on an annual basis
√ The Chief Minister met with Lord Falconer in January at which the key focus was on strategic issues with particular discussion centring on the developing international personality for the Isle of Man. 113
Action: 257. Meet on a bi-monthly basis at officer level with UK Government and EU Representatives for briefing and liaison purposes, to set down the Island's views and position on matters of significance
√ Regular bi-monthly or more frequent meetings at officer level with UK Government have been held for briefing and liaison purposes, to set down the Island's views and position on matters of significance. Also regular bi-monthly meetings have been held with a variety of EU representatives.
Action: 258. Meet regularly with EU Representatives for briefings and liaison purposes, to clearly set down the Island's views and position on matters of significance √ EU legal representatives have visited the IOM several times to provide important updates. A review of the Brussels visit is taking place to determine an appropriate format for further contacts.
External Relations - To develop, constructive relations with the EU and international organisations to promote the Island's interests and rights to trade
Action: 259. Attend relevant OECD meetings and other similar international forums in our own right as the Isle of Man, so as to influence outcomes and promote the Island's reputation
√ All relevant meetings are being attended. Plans are underway for the IOM to host CPMR Islands' Delegation in 2007.
A period of preparation for the ratification of USA and Netherlands TIEAs was undertaken in April and May respectively. Ongoing OECD discussions regarding Global Forum Report and footnotes continue. Although Income Tax Division representatives did not attend any formal meetings this quarter, work continues on the Global Forum Transparency report by e-mail. Tabled proposals to ITIO for treaty negotiations course for members. The Isle of Man has been elected as deputy chair of ITIO for 2006/2007 and will be eligible for chair on the next rotation.
Action: 260. Establish a top level Treasury team to co-ordinate action on the challenges arising from international developments
√ The Tax Advisers are working effectively and contributing positively to the TIEA process as well as contributing to tax policy development. The IOM Finance Steering Group has now been formalised for IOM Finance and is to take over responsibility for market access issue development.
Action: 261. Develop message & programme for delivery to key opinion formers within EU Directorates & European Parliament of IOM as a politically mature & cooperative jurisdiction whose continued economic functioning provides benefit for European region as a whole
● In conjunction with the senior officer group of the Constitutional & External Relations Committee, the External Relations Division continues to identify delivery of the IOM as a politically mature & cooperative jurisdiction whose continued economic functioning provides benefit for European region as a whole.
Action: 262. Establish Island private-public group, identify forms & significance of existing barriers to market access, make recommendations for their removal/ lowering, group to be supplemented with expert assistance, funded through Treasury
√ See previous comment re Financial Services Steering Group.
Action: 263. Co-ordinate the review of the Island's relationship with the World Trade Organisation by July 2005
√ The IOM has received official confirmation from the UK that it is a member of WTO in its own right. A meeting is planned in May between the DCA and the IOM to explore the implications further. 114 Culture & Heritage - To protect, present and promote the unique cultural heritage of the Island
Action: 264. Support Manx Studies and the publication of the New History of the Isle of Man
√ The Department of Education and MNH continues to support the Centre of Manx Studies.
Action: 265. Support sporting and cultural activities which contribute to a positive external perception
√ The Department, through the Arts Council, supports cultural events such as Yn Chruinaght, Cooish and Shennaghys Jiu. In respect of sports, support for representation at the Island Games continues and the Island has secured the Commonwealth Youth Games for 2011.
Action: 266. Extend the provision of Manx language teaching in schools
√ The opportunity to study the Manx language is available to pupils from the age of 8. There are currently 49 pupils at Bunscoill Ghaelgagh and resources have been made available to Mooinjer Veggey to enable an increase the number of staff in 2006/07. Consideration is being given to extend support for the Manx language at secondary school level.
Action: 267. Support the work of the Gaelic Broadcasting Committee
√ Manx Gaelic phrases now appear in 'Fockle ayns Gaelg - A word in Manx' on Energy FM. The Manx phrase of the week, a useful phrase in the Manx language, is broadcast every Wednesday at 11.40am and repeated Sunday at 9.55am. To accompany the series, Energy puts the text versions on their web page and you can download and listen to the radio feature. Manx Radio has extended its use of everyday Manx Gaelic phrases in news bulletins and other programming. Manx Gaelic now features on the BBC's "Voices" web pages http://www.bbc.co.uk/voices/multilingual/manx.shtml The Gaelic Broadcasting Committee is in preliminary discussions with 3FM.
Action: 268. Protect, present and promote the cultural and natural heritage of the Isle of Man through the integrated presentation of the "Story of Mann" and through development of core services available to the public
√ MNH continues to protect, present and promote the cultural and natural heritage of the Isle of Man.
Action: 269. Designate the first National Heritage Area by 30th June 2005 and a second by 31st October 2005
X A Report for Tynwald consideration is being amended (please see Action 142).
Action: 270. Undertake a programme of conservation works to heritage properties
√ A programme of works was completed successfully during the year.
Action: 271. Provide educational workshop programmes to extend the use of MNH sites within the Manx National Curriculum as formal schools usage of the Education Service emphasises curriculum-based visiting
√ MNH undertook a wide range of educational workshops for the Island's schools during the year.
Action: 272. Continue to work towards Tynwald Hill being designated a World Heritage Site
● This aim continues to be of priority.
115 Action: 273. Continue to provide a public access to the 12 formal sites within the Story of Mann and to lands and monuments under MNH ownership
√ The 12 sites were open for the 2005 season and public access is available to lands and monuments under MNH ownership. Niarbyl opened to the public on 9 September making 13 sites open to the public.
External Marketing - To market the Island's positive image
Action: 274. Continue a programme of meetings with journalists to update perceptions and enhance the Island's excellent reputation as an international finance centre and increase positive media coverage
√ Financial Services work during the period includes: A new manager for the Weber Shandwick contract was appointed from 3rd January and now meets monthly (first meeting in Feb) to manage the contract and discuss PR opportunities. Staff met with a number of journalists and Editors (24) at the launch of the London office. Work continued with regard to publication of the newsletters and a Budget Special which was circulated to the local and International databases. Staff met with several journalists at London Office opening on 20.1.06
Action: 275. Provide a media monitoring service to maximise the benefits of positive media coverage for the Island as an international finance centre and where possible and desirable, correct mistakes
√ Daily monitoring of press coverage has continued.
Action: 276. Complete an annual review and updating of the Financial Services Marketing Plan
● A new Steering Group has been formed which should provide input into this task going forward in 2006. Whilst the marketing activities have been agreed with industry we have yet to find a mechanism to look at the in depth strategic issues required to formulate a marketing plan (research/potential, etc).
Action: 277. Continue to deliver innovative campaigns to market the Island positively to the UK and Ireland consumer markets
√ Second phase UK campaign launched. Irish campaign in co-operation with Steam Packet now launched.
Action: 278. Further develop the Tourism Website as a marketing, sales and information vehicle and increase the use of the site by 20% per annum
● New design launched and initial reaction very positive. Online availability search also launched and first month attracted 18000 enquiries.
Action: 279. Enhance the promotion of initiatives, programmes and services provided by the Department of Trade and Industry
√ The objective in the 2005/06 Department of trade and Industry business plan is “to promote the work of the Department”. In this case there are four action points: 1).Prepare four general press releases each year to promote the Manx film industry and to release media information in connection with each specific film project. 13 general releases were undertaken and 12 specific media releases made in respect of the 9 Manx films. 2). Produce annually, by the end of February, an updated version of the Principal Industries Booklet and Arts and Crafts Index as a means of informing businesses of the range of activities and services carried out in the Island. New versions produced. 3). Continue to provide representation on the IOM Chamber of Commerce Employment & Training Committee and Manufacturing & Technical Industries Committee to promote the Department’s
116 policies. Attendance at monthly meetings of the Chamber has been maintained by the head of the Training and Employment Group and/or the head of the Economic Development Group. 4).Utilise the Department’s website as a means of promoting the initiatives, programmes and services provided by the Department. Updates have been made to both the IOM Film website and in relation to our e- Gaming activities. During the year DTI piloted a virtual business network with the private sector as a means of promoting and encouraging better networking among local businesses. This is currently being reviewed. DTI is also undertaking an independent benchmarking exercise in a number of our inward investment areas and it is expected that recommendations from this will lead to further changes to the web site being required.
POSITIVE NATIONAL IDENTITY KEY PERFORMANCE INDICATORS
Indicator Current Target Status Performance
Number of CPMR Develop further Ongoing occasions on British-Irish Co. independent links by which the Manx OECD December 2005 Government UN Committees represents itself internationally
Comment: The Government is actively pursuing new relationships, particularly in respect of tax information exchange agreements.
Perception rate MORI survey 80% agreement or Achieved of heritage as showed that 98% of better (quinquennial an important those surveyed survey) element of agreed that heritage positive plays an important national identity role in positive national identity
Comment: As reported last year MORI survey showed that 98% of those surveyed agreed that heritage plays an important role in positive national identity
Contribution of MORI survey 85% agreement or Achieved MNH to the showed that 94% of better (quinquennial sense of Manx those surveyed survey) Cultural Identity agreed that the work of MNH contributed to the visitors sense of Manx culture and identity
Comment: As reported last year MORI survey showed that 94% of those surveyed agreed that the work of MNH contributed to the visitor’s sense of Manx Culture & Identity
Overall high MORI survey 71% or better Achieved satisfaction rate showed that 82% of for heritage site those visitors visits surveyed were very satisfied
Comment: As reported last year MORI survey showed an 82% level of very satisfied for visits to heritage sites
117 Use of Manx 2001 Census 71% or better Ongoing language 1689 people either speak, read or write Manx Gaelic
Comment: There are currently 49 pupils at Bunscoill Ghaelgagh and consideration is being given to the extension of support at secondary school level. Pupils are given the opportunity to receive tuition in the Manx language from the age of 8 years. In addition, there are various activities ongoing which involve people with the language.
118 ISLE OF MAN NATIONAL INCOME AT CONSTANT PRICES (£000's) 1993/94 - 2004/05 Appendix 1
1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 Agriculture, Forestry and Fishing 12,996 12,760 12,321 13,982 13,147 14,190 Manufacturing: Food and Drink 14,200 15,950 13,678 14,623 16,932 19,699 Manufacturing: Engineering, Textiles and Other 67,369 69,557 70,383 81,574 82,326 79,356 Construction 47,496 47,030 47,099 53,139 54,650 65,838 Utilities 19,124 18,466 19,425 20,455 18,461 23,786 Transport and Communication 63,690 70,634 77,273 77,669 77,461 76,977 Wholesale Distribution 21,336 18,726 18,006 19,601 16,503 20,618 Retail Distribution 49,983 50,312 49,992 54,037 58,631 63,804 Insurance, Banking, Finance and Business Services 269,949 289,601 312,564 341,913 392,728 475,044 Professional, Educational, Medical & Scientific Services 114,295 122,692 127,532 137,919 152,004 164,706 Tourist Accommodation 7,038 8,205 8,376 10,219 9,573 9,766 Catering and Entertainment 14,363 13,565 14,453 15,044 17,163 17,409 Miscellaneous Services 28,122 30,118 30,772 33,964 36,535 46,134 Public Administration 44,545 45,893 46,620 48,261 50,069 54,743 Sub-total 774,505 813,511 848,495 922,401 996,182 1,132,069 Ownership of Dwellings less Adjustments -79,110 -90,274 -94,298 -110,009 -114,076 -130,796 Gross Domestic Product (GDP) 695,394 723,236 754,197 812,391 882,106 1,001,273 Net Income from Abroad 99,843 85,123 85,600 84,651 100,156 84,512 Gross National Product (GNP) 795,237 808,359 839,797 897,042 982,262 1,085,785 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 Agriculture, Forestry and Fishing 18,926 17,933 19,778 19,377 20,026 19,013 Manufacturing: Food and Drink 13,877 15,092 24,491 24,953 26,904 20,323 Manufacturing: Engineering, Textiles and Other 78,616 71,789 85,240 82,640 93,997 118,625 Construction 84,081 101,541 129,550 146,491 154,488 139,928 Utilities 23,501 20,171 30,373 25,942 35,509 35,582 Transport and Communication 80,628 81,885 103,612 86,808 91,610 96,509 Wholesale Distribution 21,550 21,586 22,527 22,503 23,332 28,489 Retail Distribution 72,847 72,987 85,318 90,357 102,200 102,012 Insurance, Banking, Finance and Business Services 524,466 572,733 554,176 587,564 584,186 599,806 Information and Communication Technology 28,011 38,875 47,790 52,217 58,590 53,850 Professional, Educational, Medical & Scientific Services 195,957 210,851 227,290 247,106 262,851 305,775 Tourist Accommodation 13,588 16,139 11,490 11,902 14,169 21,124 Catering and Entertainment 30,866 31,590 28,408 27,846 33,263 29,835 Miscellaneous Services 48,461 47,205 51,860 58,482 64,080 63,282 Public Administration 58,476 60,705 64,081 68,769 74,387 75,085 Sub-total 1,293,849 1,381,080 1,485,984 1,552,958 1,639,592 1,709,240 Ownership of Dwellings less Adjustments -155,471 -181,934 -222,365 -215,247 -217,160 -213,444 Gross Domestic Product (GDP) 1,138,378 1,199,150 1,263,618 1,337,711 1,422,432 1,495,796 Net Income from Abroad 69,103 49,237 56,784 52,648 57,168 63,267 Gross National Product (GNP) 1,207,482 1,248,386 1,320,402 1,390,359 1,479,600 1,559,063 Source: Economic Affairs Division, Treasury ISLE OF MAN NATIONAL INCOME AT CURRENT PRICES (£000's) 1993/94 - 2004/05 Appendix 1
1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 Agriculture, Forestry and Fishing 9,541 9,606 9,548 11,112 10,726 11,853 Manufacturing: Food and Drink 10,425 12,007 10,599 11,621 13,814 16,454 Manufacturing: Engineering, Textiles and Other 49,460 52,362 54,541 64,828 67,167 66,284 Construction 34,870 35,404 36,498 42,230 44,587 54,993 Utilities 14,040 13,901 15,053 16,256 15,062 19,868 Transport and Communication 46,759 53,173 59,880 61,725 63,198 64,297 Wholesale Distribution 15,664 14,097 13,953 15,577 13,464 17,222 Retail Distribution 36,696 37,875 38,740 42,944 47,835 53,294 Insurance, Banking, Finance and Business Services 198,187 218,010 242,212 271,723 320,414 396,792 Professional, Educational, Medical & Scientific Services 83,911 92,362 98,827 109,606 124,015 137,575 Tourist Accommodation 5,167 6,177 6,491 8,121 7,810 8,157 Catering and Entertainment 10,545 10,212 11,200 11,956 14,003 14,541 Miscellaneous Services 20,646 22,673 23,846 26,992 29,808 38,535 Public Administration 32,703 34,548 36,127 38,354 40,850 45,725 Sub-total 568,614 612,407 657,515 733,045 812,753 945,589 Ownership of Dwellings less Adjustments -58,080 -67,958 -73,073 -87,426 -93,071 -109,250 Gross Domestic Product (GDP) 510,534 544,449 584,442 645,619 719,682 836,338 Net Income from Abroad 73,301 64,080 66,333 67,273 81,714 70,590 Gross National Product (GNP) 583,835 608,529 650,775 712,892 801,396 906,929 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 Agriculture, Forestry and Fishing 16,172 15,824 17,656 17,808 18,891 19,013 Manufacturing: Food and Drink 11,858 13,317 21,863 22,933 25,380 20,323 Manufacturing: Engineering, Textiles and Other 67,176 63,347 76,094 75,950 88,672 118,625 Construction 71,846 89,600 115,650 134,631 145,736 139,928 Utilities 20,081 17,799 27,114 23,842 33,498 35,582 Transport and Communication 68,896 72,256 92,495 79,780 86,420 96,509 Wholesale Distribution 18,414 19,048 20,110 20,681 22,011 28,489 Retail Distribution 62,247 64,404 76,164 83,042 96,410 102,012 Insurance, Banking, Finance and Business Services 448,150 505,382 494,715 539,996 551,090 599,806 Information and Communication Technology 23,935 34,303 42,662 47,990 55,270 53,850 Professional, Educational, Medical & Scientific Services 167,443 186,056 202,903 227,101 247,960 305,775 Tourist Accommodation 11,611 14,241 10,257 10,938 13,366 21,124 Catering and Entertainment 26,375 27,875 25,360 25,592 31,379 29,835 Miscellaneous Services 41,409 41,654 46,296 53,747 60,449 63,282 Public Administration 49,967 53,566 57,205 63,202 70,173 75,085 Sub-total 1,105,578 1,218,670 1,326,544 1,427,233 1,546,705 1,709,240 Ownership of Dwellings less Adjustments -132,848 -160,539 -198,506 -197,821 -204,857 -213,444 Gross Domestic Product (GDP) 972,730 1,058,134 1,128,037 1,229,412 1,341,847 1,495,796 Net Income from Abroad 59,048 43,447 50,691 48,386 53,930 63,267 Gross National Product (GNP) 1,031,778 1,101,580 1,178,728 1,277,798 1,395,777 1,559,063
Source: Economic Affairs Division, Treasury Appendix 2
INCOME PER HEAD IN THE ISLE OF MAN AND THE UNITED KINGDOM 1995/96 - 2004/05
United Kingdom Isle of Man Isle of Man GDP Year GVA per capita (£) GDP per capita (£) per head as a % of UK GVA per head
1995/96 11,037 8,150 74 1996/97 11,723 8,931 76 1997/98 12,358 9,869 86 1998/99 13,060 11,353 87 1999/00 13,601 13,022 96 2000/01 14,281 13,922 97 2001/02 14,933 14,714 99 2002/03 15,682 15,908 101 2003/04 16,472 17,309 105 2004/05 17,451 19,228 110
Note: (i) UK figures are for calendar years so, for example, the UK figure for 2004 is compared with the IOM for financial year 2004/05. (ii) UK figures are Gross Value Added (GVA) at basic prices divided by UK population. These series have ONS identifiers ABML and DYAY and are given for the version updated on 21 July 2006.
Sources: Economic Affairs Division, Treasury UK Office for National Statistics Appendix 3 INCOME GENERATED IN BASIC SECTORS FROM MANX SOURCES AT CONSTANT PRICES (£000's) 1993/94 - 2004/05
1993/94 1994/95 1995/96 1996/97 1997/98 1998/99 %%%%%% Manufacturing 81,569 11 85,507 11 84,060 10 96,197 10 99,257 10 99,055 9 Finance 269,949 35 289,601 36 312,564 37 341,913 37 392,728 39 475,044 42 Construction 47,496 6 47,030 6 47,099 6 53,139 6 54,650 5 65,838 6 Agriculture and Fisheries 12,996 2 12,760 2 12,321 1 13,982 2 13,147 1 14,190 1 Public Administration 44,545 6 45,893 6 46,620 5 48,261 5 50,069 5 54,743 5 Professional and Scientific Services 114,295 15 122,692 15 127,532 15 137,919 15 152,004 15 164,706 15 Tourist Industry (i) 47,799 6 48,081 6 48,892 6 51,110 6 51,644 5 55,377 5 Other Services (ii) 155,857 20 161,947 20 169,406 20 179,880 20 182,683 18 203,116 18
Total 774,505 100 813,511 100 848,495 100 922,401 100 996,182 100 1,132,069 100
1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 %%%%%% Manufacturing 92,491 7 86,882 6 109,731 7 107,594 7 120,901 7 138,949 8 Finance 524,466 41 572,734 41 554,176 37 587,564 38 584,186 36 599,806 35 Construction 84,081 6 101,541 7 129,550 9 146,491 9 154,488 9 139,928 8 Agriculture and Fisheries 18,926 1 17,932 1 19,778 1 19,377 1 20,026 1 19,013 1 Public Administration 58,476 5 60,705 4 64,081 4 68,769 4 74,387 5 75,085 4 Professional and Scientific Services 195,956 15 210,851 15 227,290 15 247,106 16 262,851 16 305,775 18 Information and Communication Technology 22,409 2 31,100 3 38,232 3 41,774 3 46,872 3 43,080 3 Tourist Industry (i) 71,900 6 76,772 6 81,159 5 80,702 5 90,682 6 97,518 6 Other Services (ii) 225,144 17 222,567 16 261,987 18 253,581 16 285,200 17 290,086 17
Total 1,293,849 100 1,381,084 100 1,485,984 100 1,552,958 100 1,639,592 100 1,709,240 100
Notes: (i) Tourist accommodation, with proportions of public utilities, distributive services, catering, ICT and miscellaneous services. (ii) Utilities, distributive services, catering and miscellaneous services less proportions included under 'Tourist Industry'.
Percentages have been rounded and so may not sum to 100.
Source: Treasury, Economic Affairs Division. APPENDIX 4
LEGISLATION ENACTED
1. Agricultural Marketing Bill 2005
2. Audit Bill 2006
3. Coastline Management Act 2005
4. Companies Bill 2006
5. Constitution Bill 2004
6. Constitution (Amendment) Act 2005
7. Criminal Justice, Police and Courts Bill 2006
8. Disability Discrimination Bill 2006
9. Dogs (Amendment) Act 2006
10. Employment Bill 2006
11. Fiduciary Services Act 2005
12. Gambling (Amendment) Bill 2006
13. Housing (Multi-Occupancy) Act 2005
14. Income Tax (Amendment) Act 2006
15. Income Tax (Corporate Taxpayers) Act 2006
16. Insurance Companies (Amalgamations) Act 2006
17. Local Government Bill 2006
18. Mental Health (Amendment) Act 2006
19. Merchant Shipping (Amendment) Bill 2006
20. Minerals (Amendment) Act 2006
22. Noise Act 2006
23. Public Health (Tobacco) Bill 2006
24. Registration of Electors Act 2006
25. Regulation of Surveillance etc. Bill 2005
26. Representation of the People (Amendment) Act 2006
27. Road Traffic (Amendment) Bill 2006
28. Sex Offenders Bill 2005
29. Sexual Offences (Amendment) Act 2006
30. Small Claims Arbitration (Personal Representation) Act 2006
31. Trees and High Hedges Act 2005
32. Tribunals Act 2006