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Summer 2012 | Volume 19 Issue 2 NationalMobilityAwarenessMonth.com Local Heroes! Congratulations to the Life Moving Forward Industry Advisor + more! + Advisor Industry Technician’sCorner Call for Nominations 2013 HallofFame New Label Reporting Form CoverageInside Full Heroes Local the Meet National Mobility Equipment Dealers Association MOBILITYMOBILITY Valet™ Signature Seating

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SUMMER 2012 VOLUME 19, ISSUE 2 CONTENTS

FEATURES COLUMNS

20 National Mobility 6 President’s Letter President Awareness Month By Sam Cook Sam Cook One World. One Cause. Local Heroes Announced 18 CEO’s Report CEO By Dave Hubbard Dave Hubbard 24 NMEDA News Brief - 3rd Quarter Finance Report 36 Technician’s Corner Layout, Editor & By Ray Morton Creative Director - NMEDA Hall of Fame 2013: Jenna DeTrapani Call for Nominations 46 Canada Regional Report By David Hutchison Contributing Writers 29 Along the Newswire Sam Cook - VMI Online Wheelchair Lift 48 Regional Reports Dave Hubbard Application Guide David Hutchison By Your Regional Reps Richard May Ron Mohr 37 Your Training Source Dan Drury - Another Successful CAMS-HP ALSO Jacques Bolduc, P. Eng. - Manufacturer Service Pete Lucas Schools Coming Soon 4 2012 Board of Directors

The Circuit Breaker is published - Manufacturer Service School 10 List of NMEDA Dealers quarterly by the National Mobility Presenter Registration 28 Hall of Fame Nomination Form Equipment Dealers Association. Office located at 3327 W. 40 Industry Advisor 30 Supply Order Form Bearss Avenue, Tampa, FL 33618. For business office, - New Label Reporting Form 31 Contact Information Audit advertising and subscriptions: - Proposed Changes to 44 QAP Discount Program FMVSS 210 Test Method Tel: 813.264.2697 - Proposed Changes to 47 2012 Canadian Board of Toll Free: 800.833.0427 Fax: 813.962.8970 Accelerator Control Systems Directors www.nmeda.com [email protected] 52 Manufacturer/Associate Member Directory Subscription rates for the U.S.A and Canada: $16.50/4 issues. 59 Dates to Remember Back issues are available by 62 The Last Word calling the NMEDA office.

All rights are reserved under copyright laws © 2012. Media note: Permission is granted NMEDA MISSION STATEMENT to quote or reprint from this publication. Please credit the Through our diverse membership NMEDA advocates and supports excellence Circuit Breaker. in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the TYPE FONT: Gotham ON THE COVER: © Jenna DeTrapani accuracy of the information or statements contained therein.

Summer 2012 3 BOARD OF DIRECTORS 2012

Sam Cook, President Richard May, Southern Rep Superior Van & Mobility United Access 4734 Rockford Pl. 2165 Hillshire Circle Louisville, KY 40216 Memphis, TN 38133 502-447-8267 phone 901-888-1010 phone 502-657-193 fax 901-888-1009 fax [email protected] [email protected]

Mark DiRosa, Northern Rep Bob Lundin, Midwest Rep M.C. Mobility Solutions IMED Mobility 7588 Tyler Blvd. 200 East 1st St. Mentor, OH 44060 Tea, SD 57064 800-951-6238 phone 605-498-1601 phone 440-942-8028 fax 605-498-2202 fax [email protected] [email protected]

Tom Lorentz, Secretary Dan Drury, Western Rep Main Mobility New Horizon Vans, Inc. 9580 Main Street 3825 Osuna N.E., Suite 1 Clarence, NY 14031 Albuquerque, NM 87109 716-759-6811 phone 505-884-2492 phone 716-759-6812 fax 505-884-8007 fax [email protected] [email protected]

Bill Koeblitz, Treasurer Bill Siebert, Past President MobilityWorks Siebert Mobility, Inc. 810 Moe Drive 405 Coolidge Street Akron, OH 43310 Glenwood, IA 51535 800-638-8267 phone 712-527-3888 phone 866-836-0043 fax 712-527-9289 fax [email protected] [email protected]

Andrew Bayer, Mfg. Rep John Anschutz, Associate Rep. Bruno Independent Living Aids Shepherd Center 1780 Executive Drive 2020 Peachtree Rd. NW Oconomowoc, WI 53066 Atlanta, GA 30309 800-882-8183 phone 404-350-7720 phone 262-953-5501 fax 404-350-7356 fax [email protected] [email protected]

Nick Gutwein, Mfg. Rep. David Hutchison, Canadian President Braun Corporation Sparrow Hawk Industries, Ltd. 631 West 11th Street 675 Davenport Rd. Winamac, IN 46996 Waterloo, ON N2V 2E2 574-946-4139 x321 phone 519-884-4295 phone 574-946-2322 fax 519-884-1924 fax [email protected] [email protected]

Ron Mohr, Northern Rep Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 800-732-5625 phone 616-698-9495 fax [email protected]

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Summer 2012 5 PRESIDENT’S LETTER

SAM COOK (SUPERIOR VAN & MOBILITY) The NMEDA President, Sam Cook, is the owner of Superior Van & Mobility, which operates 7 stores in Kentucky, Indiana and Tennessee. Sam has many years of experience on the Board and has served as Vice President for the last 4 years. Sam believes that It is an exciting and challenging time to be in the Mobility Industry. As dealers, we get much more accomplished as a group than as individual dealers, which is why he feels so strongly about the power of NMEDA. Concerns or questions for the President may be directed to him at [email protected].

Hello everyone I would like to thank EVOK Advertis- ing and the NMEDA staff for all of from your President. their “behind the scenes” work that o say there is a lot going on brought National Mobility Awareness this year at NMEDA would be Month to life. Also, a special thanks Tan understatement. The suc- to Braun and VMI for donating their cess of the National Mobility Aware- PR firms’ time to the project. Lastly, ness Month campaign was greater the contest could not have happened than anyone dreamed. Although the without the donations of Vans and overwhelming number of visitors to Conversions from Toyota, Chrysler, our website caused us to stumble out San Tan Honda, Braun, Bruno and VMI. of the gate, we recovered very well. Thanks to all! The contest created a buzz through- out the country that this industry has not seen before. We learned many To say there is a lot going things during the month o f May on this year at NMEDA would be and are already planning for an even bigger and better National Mobility an understatement.” Awareness Month campaign in 2013. “ n addition, NMEDA is once again This year many local media outlets sponsoring the PVA games which covered our Local Hero stories and we Iwill be held in Richmond, VA in even received national exposure on June. This is a great opportunity for the 30 minute television program “It’s NMEDA to build relationships with the Your Call with Lynn Doyle”. Mike Sav- PVA! At this event we are able show icki and I were honored to represent off our products to the athletes and If you have ideas, suggestions or NMEDA on the show and feel that it educate them about the importance even complaints, don’t keep them helped shine a very favorable light on of buying from their local NMEDA to yourself. It takes all of us to grow our industry. To conclude the cam- dealer. After the games, we will head this industry, so please contact me paign, the winners of the 3 Wheelchair over to Washington to meet with the anytime at [email protected] Accessible Vans were featured on the VA and then Capital Hill to continue or (502)410-1901. nationally broadcast TV show, “The our talks and build relationships with Daily Buzz”. members of Congress and their staff. ---

6 NMEDA Circuit Breaker Summer 2012 7 Thanks To All Who Participated In Making National Mobility Awareness Month An Amazing Success.

IV National Mobility Equipment Dealers Association | Life Moving Forward

112TH CONGRESS 2D SESSION H. RES. 673 IV Expressing support for designation of May 2012 as ‘‘National Mobility Awareness Month’’. Let the Numbers speak For themseLves The month of May might be over but the momentum Across the board the National Mobility Awareness Month 112TH CONGRESS 1,702 Local Hero stories posted 2D SESSION initiated by National Mobility Awareness Month promotion was an amazing success. From the number IN THE HOUSE OF REPRESENTATIVES H. RES. 673 of stories we received to the number of website visits to 2,656,871 Visitors to the website JUNE 1, 2012 continues to roll along. Mr. BARROW submitted the following resolution; which Expressingwas referred to thesupport for designation of May 2012 as ‘‘National Mobility the final tally of votes cast, the entire program is a step Committee on Oversight and Government Reform Awareness Month’’. 1,433,680 Unique visitors in the right direction to growing awareness about mobility It is now official – introduced by U.S. Rep. John Barrow solutions. 15,706,292 Page views of Georgia, the 112th Congress designated the month RESOLUTION 1,291,171 Votes were cast Expressing support for designation of May 2012IN as THE HOUSEof OF May REPRESENTATIVES as National mobility awareness month and it And speaking of numbers, when we put an ad value on all the ‘‘National Mobility Awareness Month’’. JUNE 1, 2012 publicity generated by National Mobility Awareness Month 86,185 Video views on YouTube Whereas millions of people in the United States experience has been read into the Congressional record. Mr. BARROW submitted the following resolution; which was referred to the the dollar figures really add up. Vocus (a independent PR mobility challenges due to injury or illness; Committee on Oversight and Government Reform 10,000 Fans in Facebook Whereas 6,000,000 veterans suffer from mobility challenges; software program) reports $1,040,645 ad value equivalency Whereas a majority of these individuals unfortunately report for the month of May. In addition, there was an added value 8,250 Followers on Twitter that inadequate transportation and mobility options are of $105,000 for the RLTV segment and the total number of a major problem in their daily lives; CAP impressions was 45,398,886. That’s the equivalent of Over 7,500 news clips and segments Whereas many people in the United States overcome mobilityRESOLUTION struggles on a daily basis; over a million dollars in advertising. Expressing support for designation of May 2012 as Whereas people with disabilities can live an active, mobile lifestyle; ‘‘National Mobility Awareness Month’’. Whereas mobility benefits are available to veterans, the elder- We CouLDN’t have DoNe It WIthout You! ly, and individuals with disabilities; Whereas millions of people in the United States experience 2 mobility challenges due to injury or illness; Whereas overcoming mobility struggles can be life changing VerDate Mar 15 2010 21:20 Jun 01, 2012 Jkt 019200 PO 00000 Frm 00001 Fmt 6652 Sfmt 6300 E:\BILLS\HR673.IH HR673 ebenthall on DSK5SPTVN1PROD with BILLS for individuals who suffer from mobilityWhereas hindering 6,000,000disabil- veterans suffer from mobility challenges; toyota santan honda Drive master ities; Whereas a majority of these individuals unfortunately report Chrysler ace mobility Freedom mobility Whereas increased public awareness can help people in the United States experiencing mobility challenges;that and inadequate transportation and mobility options are braunability b&D Independence sure grip Whereasalberto May 2012 Cruz, would Willimantic, be an appropriate a monthC majort. to des-problem in ktheirenneth daily Davert, lives; bay City, mI. ronald miner, Frankfort, IL. vmI ignate as ‘‘National Mobility Awareness Month’’: Now, therefore, be it Whereas many people in the United States overcome mobility 1 Resolved, That the House of Representativesstruggles supports on a daily basis; Co2 the designationN ofgratu ‘‘National MobilityWhereas Awareness Month’’. peopleLat with disabilitiesIoN cans live to an active, mobileour WINNers! Æ We’d also like to say a big thank you to everyone who took part in the promotion and to lifestyle; all the NmeDa members and dealers who worked so hard in their local communities. It Kenneth Davert from Bay City, MI. Alberto Cruz from Whereas mobility benefits are available to veterans, the elder- wouldn’t have been successful without your help. We look forward to doing it all over again Willimantic, CT. and Ronald Miner from Frankfort, IL. The ly, and individuals with disabilities; next year. winners were announced on The Daily Buzz, broadcast in 170 markets across the US and were joined by Sam VerDate Mar 15 2010 21:20 Jun 01, 2012 Jkt 019200 PO 00000 Frm 00001 Fmt 6652 Sfmt 6300 E:\BILLS\HR673.IH HR673 ebenthall on DSK5SPTVN1PROD with BILLS a recent poll was taken among the NmeDa members and over 75% of the membership Cook from NMEDA, Duane Galbreath from BraunAbility, believes that National mobility awareness month was a worthwhile cause for NmeDa to Monique McGivney from VMI, Bill Burris from Toyota sponsor and get involved in. and the spokesperson for National Mobility Awareness Month, Mike Savicki. MobilityAwarenessMonth.com · 866.948.8341

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•HRES 673 IH

VerDate Mar 15 2010 21:20 Jun 01, 2012 Jkt 019200 PO 00000 Frm 00002 Fmt 6652 Sfmt 6301 E:\BILLS\HR673.IH HR673 ebenthall on DSK5SPTVN1PROD with BILLS Thanks To All Who Participated In Making National Mobility Awareness Month An Amazing Success.

IV National Mobility Equipment Dealers Association | Life Moving Forward

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•HRES 673 IH

VerDate Mar 15 2010 21:20 Jun 01, 2012 Jkt 019200 PO 00000 Frm 00002 Fmt 6652 Sfmt 6301 E:\BILLS\HR673.IH HR673 ebenthall on DSK5SPTVN1PROD with BILLS NMEDA DEALER MEMBERS UNITED STATES Q Ability Center Q Better Life Mobility Q Nor-Cal Mobility, Inc. 23606 N. 19th Ave. 8130 Parkway Drive 120 N. Diamond St. ______Phoenix, AZ 85085 LaMesa, CA 91942 Fresno, CA 93701 ALABAMA 623-879-0800 619-474-4072 800-225-7361 Q Griffin Medical Associates 1,3 1 1 213 Chestnut Street NW Q Ability Center Better Life Mobility Q Nor-Cal Mobility, Inc. Hartselle, AL 35640 4720 N. La Cholla Blvd 1370 Dodson Way 3127 Fite Circle, Suite B 256-751-1365 Tucson, AZ 85705 Riverside, CA 92507 Sacramento, CA 95827 1,2,3 520-293-3596 951-686-3152 800-225-7361 Q Gulf States Mobility 1,3 Q Classic Vans, Inc. 1 1647 Coosa River Parkway Q Dignified Motors LLC dba Mobility Vans USA Q Nor-Cal Mobility, Inc. Wetumpka, AL 36092 3422 East Roeser, #A-102 25700 Mission BL 1300 Nord Avenue 334-514-6590 Phoenix, AZ 85040 Hayward, CA 94544 Chico, CA 95926 1,3 877-344-6686 510-538-3150 800-225-7361 Q MobilityWorks 1,3 1 1,2,3 3747 Pine Lane CI-459 Q Handicap Vehicle Specialists Q Driving Specialties Q Sacramento Van Conversions Bessemer, AL 35022-5642 3306 E. Washington, #106 2216 Cemo Circle #A & Mobility 888-473-5402 Phoenix, AZ 85034 Rancho Cordova, CA 95670 5821 Florin Perkins Rd. 1,3 602-275-3325 916-635-2765 Sacramento, CA 95828 Q Phase III Vans, Inc. 1,3 1 916-381-8267 2015 Eastern Blvd Q Quality Vans Q Driving Specialties, Ltd. 1 Montgomery, AL 36117 1865 S. Indianbend Road 215 Commercial St. The Mobility Specialist, Inc. 334-244-1011 Tempe, AZ 85281 Vallejo, CA 94589 490 Capricorn Street 1 480-464-7007 707-553-1515 Brea, CA 92821 Q Sylacauga Handicapped, Inc. 1,2 1,2,3 714-674-0480 1304 Talladega Hwy. ______Economy Medical ______Sylacauga, A 35150 CALIFORNIA 114 Center Avenue COLORADO 256-249-3717 Pacheco, CA 94553 1,2,3 Q Ability Center Q Freewheel Mobility 11600 Western Avenue 925-671-4800 9500 W. 49th Ave. C107 Q Team Adaptive Medical, Inc. Stanton, CA 90680 Q Gary E. Colle, Inc. dba Wheat Ridge, CO 80033 1251 Bolton’s Branch Dr. 714-890-8262 Goldenboy of San Diego 303-467-9981 Mobile, AL 36606 1,3 12300 Stowe Dr. Suite A 1,2,3 251-471-1088 Poway, CA 92064 1,3 Q Ability Center Q Freewheel Mobility 858-748-9414 4655 Town Center Dr. ______6550 Freeport Blvd. Suite A Sacramento, CA 95822 1,3 Colorado Springs, CO 80916 ARKANSAS 916-392-1196 Q Mac’s Lift Gate, Inc. 719-262-6640 Accessibility Specialties, Inc. 1,2,3 2715 Seaboard Ln. 1,2,3 1920 John Barrow Rd. Q Ability Center Long Beach, CA 90805 Mobility Auto Center LLD Little Rock, AR 72204 4797 Ruffner Street 562-634-5962 215 South 15th Street 501-312-1000 San Diego, CA 92111 1,2,3 Grand Junction, CO 81501 Q Presidential Conversions 858-541-0552 Q Mobile Help 970-243-7552 2887 No. College, Suite B 1,2,3 711 S. Allen St. Q Performance Mobility Fayetteville, AR 72703 Q Access Options, Inc. San Bernardino, CA 92408 333 East 76th Ave. 479-521-8433 1253 Birchwood Dr. 909-383-3883 Denver, CO 80229 1,2,3 Sunnyvale, CA 94089 1,3 303-288-0140 Q Presidential Conversions 408-734-5438 Q MobilityWorks 1,2,3 2500 Commerce Drive, 1 2010 Duane Ave. Q Performance Mobility Bldg. A, Suite B Q Access Options, Inc. Santa Clara, CA 95054 6285 Corporate Drive Jonesboro, AR 72401 109 Lee Road Suite D 888-473-5402 Colorado Springs, CO 80919 870-933-7270 Watsonville, CA 95076 1,3 719-590-1400 1,2 831-722-6804 Q MobilityWorks 1 Q Siebert Mobility Inc. 1,2,3 7720 Sepulveda Blvd. ______712 Hwy 5 N. Q Adaptive Driving Systems Van Nuys, CA 91405 CONNECTICUT Benton, AR 72019 3548 Empleo 888-473-5402 501-316-2466 Q Advanced Wheels of Technology San Luis Obispo, CA 93401 1,3 15F International Dr., Box 908 1,2 805-549-7996 Q Modesto Mobility Center East Granby, CT 06026 ______1,2,3 1025 Lone Palm Ave. Ste 5A-B 860-653-8064 ARIZONA Q AERO MOBILITY Modesto, CA 95351 1,2,3 A.D.E. Industries, Inc. P.O. Box 1631 209-577-1069 Q Ride-Away 3621 S. Palo Verde Orange, CA 92856 1,2,3 104 Pitkin St. Tucson, AZ 85713 714-973-8600 Q Nor-Cal Mobility, Inc. E. Hartford, CT 06108 520-571-7156 1 890 Cowan Road, Suite B 888-RIDE-AWAY Burlingame, CA 94010 1,3 800-225-7361 1

10 NMEDA Circuit Breaker NMEDA DEALER MEMBERS

Q Wheelchair Getaways Q Mobility America Q Phase III Mobility Q Quail Country Customs 32 Stony Hill Rd. 5181 Hwy 98 N. 4333 Gulf Breeze Pkwy 731 S. Westover Blvd. Bethel, CT 06801 Lakeland, FL 33809 Gulf Breeze, FL 32563 Albany, GA 31707 203-790-9998 863-816-1513 866-514-8777 229-432-7258 1,3 1 1,2,3 1 ______Q Mobility Freedom Inc. Q Piper Medical, Mobility Q Quail County Customs, Inc. DELAWARE 20354 U.S. Hwy 27 & Accessibility 2635 Hwy 247 Connector True Mobility, Inc. Clermont, FL 34715 1885-B NE 149th Street Byron, GA 31008 773 S. DuPont Hwy. 352-429-3972 North Miami, FL 33181 478-956-1225 New Castle, DE 19720 1,2 305-940-2030 1 302-836-4110 Q Mobility Freedom, Inc. 1,3 Q R & R Van Lift Sales & Service ______2323 N. State Street #49 Q R & M Mobility 2130 Sigman Road FLORIDA Bunnell, FL 32110 9580 Nims Lane Conyers, GA 30012 386-586-5495 Pensacola, FL 32534 770-483-0767 Q Access by Skip LLC 1,3 850-479-1766 1,2,3 1731 Fern Palm Dr. 1A 1,2,3 ______Edgewater, FL 32132 Q Mobility Freedom, Inc. 386-428-6677 8203 Ulmerton Rd. Q Ride-Away IOWA 1,3 Largo, FL 33771 8706D East Broadway Ave Q Siebert Mobility Inc. 727-521-4248 Tampa, FL 33619 Q Advanced Driving Systems 3450 SE Miehe Drive, Suite 1 1,3 888-RIDE-AWAY 662 Capital Cir. N.E. Grimes , IA 50111 1 Tallahassee, FL 32301 Q Mobility Freedom, Inc. 515-986-3010 850-671-2300 7444 Narcoossee Rd. Ste 406 Q Specialty Vehicles, Inc. Q Siebert Mobility Inc. 1,2,3 Orlando, FL 32822 685 Broad St. 3554 Dolphin Dr. 407-674-8778 Pensacola, FL 32534 Q Advanced Vehicle Modifications Iowa City, IA 52240 1,2,3 850-477-7645 2520 NW 6th Street 319-351-3159 1 Ocala, FL 34475 Mobility Styles Inc. 1 352-622-4467 dba Mobility Express Q Sunset Mobility Q Siebert Mobility Inc. 1,3 9300 Cortez Blvd. 8415 S.W. 129 Terrace 405 Coolidge St. Weeki Wachee, FL 34613 Miami, FL 33156 Q America’s Mobility Solution Glenwood, IA 51534 352-597-4546 305-234-0071 1873 Nova Road 712-527-3888 1,2,3 Holly Hill, FL 32117 Q Mobility Transportation Systems 1,2,3 386-672-1990 4010 E. Hillsborough Ave. Q Team Adaptive, Inc. Q Total Mobility 1 Tampa, FL 33610 1503 Foster Ave. 2406 W. 2nd Avenue 813-246-9116 Panama City, FL 32405 Q Auto Mobility Sales Indianola, IA 50125 1,2,3 850-522-0059 5601 NW 9th Ave #203 515-961-0575 1 Ft. Lauderdale, FL 33309 Q MobilityWorks 1,2,3 954-974-7028 2727 St. Johns Bluff Rd. Q Wheelchair Vans of Florida ______1 Jacksonville, FL 32246 1275 US 41 Bypass South ILLINOIS 888-473-5402 Venice, FL 34285 Q Auto Mobility Sales Q Custom Van Conversions 1,3 941-451-8194 1925 10th Ave. N. Unit 1 & Mobility 1 Lake Worth, FL 33461 Q Movin’ On Mobility 3720 Oakton St. ______561-586-1997 342 Pike Rd. Suite #26 Skokie, IL 60076 1 West Palm Beach, FL 33411 GEORGIA 847-679-8261 561-881-5600 1,2,3 Q KEMPF Inc. Q Adaptive Driving Solutions 1,3 225 S. 78th Street 3027 Riverwatch Lane Q MobilityWorks Tampa, FL 33619 Q Movin’ On Mobility Augusta, GA 30907 23855 W. Andrew Road 813-630-0409 12530 Metro Pkwy 706-364-2688 Plainfield, IL 60585 1,3 Ft. Myers, FL 33912 1,2,3 888-473-5402 239-275-1900 1,3 Med Repairs, Inc. Q AMS Vans, Inc. 1,2,3 3120 Aviation Blvd. 5555 Oakbrook Pkwy Bldg. 500 Q MobilityWorks Vero Beach, FL 32960 Q Ocean Conversions & Mobility Norcross, GA 30093 155 E. North Ave. 772-569-2901 750 E Sample Rd, Bldg 1 Ste 5 770-729-9400 Villa Park, IL 60181 Pompano Beach, FL 33064 1 888-473-5402 Q Mike Erdman Toyota 954-942-6033 1545 E Merritt Island Cswy. Q Custom Mobility Van & Lift 1,3 1,2,3 Merritt Island, FL 32952 315 Whitehead Rd. MobilityWorks 321-454-4430 Q Ocean Conversions of Athens, GA 30606 5050 Dempster 1,2 Ft. Myers, Inc. 706-353-1099 Skokie, IL 60077 5751 Zip Drive 1,2,3 888-473-5402 Q MITS at Custom Mobility Ft. Myers, FL 33905 7199 Bryan Dairy Road Q MobilityWorks 239-936-6333 Largo, FL 33777 1255 Kennestone Circle Ste. 100 1,2,3 727-524-1300 Marietta, GA 30066 1,3 800-444-9100 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2012 11 NMEDA DEALER MEMBERS

Q Southern Bus and Mobility Q United Access Q Crescent Vans, Inc. Q Koons Ford of Annapolis 12950 Koch Lane 7921 Bond Street 2424 Hickory Ave. 2540 Riva Rd. Breese, IL 62230 Lenexa, KS 66214 Metairie, LA 70003 Annapolis, MD 21401 618-526-4131 913-894-8080 504-738-2634 410-224-2100 1,3 1,3 1,2,3 1,3 Q United Access ______Q Fastserv Medical Monroe Q Oneness Mobility Services 706 W. Bradley KENTUCKY 112 Summer Lane 7620 A Penn Belt Dr. Champaign, IL 61820 Q C & C Ford - Mercury West Monroe, LA 71291 Forestville, MD 20747 217-398-1053 Post Office Box 249 318-396-3366 866-570-6686 1,3 Sturgis, KY 42459 1,3 1,2,3 Q United Access 800-332-6696 Q FastServ Medical Bossier Q Ride Away 2924 N. Dirksen Parkway 1,2 3050 Knolin Dr. #1 11409 Maryland Ave. Springfield, IL 62702 Q Marilyn’s Medical Freedom Bossier City, LA 71112 Beltsville, MD 20705 888-706-1010 4860 Old Mayfield Rd. 318-741-9586 888-RIDE-AWAY 1,3 Paducah, KY 42003 1,2,3 1,3 ______270-534-9713 Kenny’s Accessible Vans LLC Q TTI Mobility Products INDIANA 1 2001 Wooddale Blvd. 404-D Irl Lane Q ADM Mobility Solutions, Inc. Q Movin On Mobility Mid Baton Rouge, LA 70806 Fruitland, MD 21826 8360 W. Washington St. America, LLC 225-926-2403 800-576-4323 Indianapolis, IN 46231 3301 Fern Valley Road ______1 317-481-8707 Louisville, KY 40213 MASSACHUSETTS ______1,3 502-964-3556 Q Adaptive Mobility Equipment MAINE 1 Q McCrocklin Ford Sales, Inc. 1551 Fall River Ave. (Rte. 6) Q Ride-Away 810 W. Mill Street Q Pennyrile Home Medical, Inc. Seekonk, MA 02771 32 Lewiston Road, Unit 2B Middletown, IN 47356 307 E. Main St. 508-336-2556 Gray, ME 04039 765-354-2261 Cadiz, KY 42211 1,3 888-RIDE-AWAY 1,3 270-522-8002 Q Automotive Innovations, Inc. 1,3 1 Q Superior Van & Mobility 4 First Street ______5410 S. Madison Ave. Q Superior Van & Mobility Bridgewater, MA 02324-0474 MICHIGAN Indianapolis, IN 46227 1180 E. New Circle Rd. 508-697-8324 Q Access Mobility Center 877-405-9929 Lexington, KY 40505 1,2,3 7620 Eastman Avenue 1,2,3 877-405-9929 Q New England Wheels Inc. Midland, MI 48642 1,3 Q Superior Van & Mobility 33 Manning Road 989-633-6100 3725 W. Cleveland Rd Ste 400 Q Superior Van & Mobility Billerica, MA 01821 1 South Bend, IN 46628 4734 Rockford Pl. 978-663-9724 Q Advantage Mobility Outfitters 877-405-9929 Louisville, KY 40216 1,2,3 3990 Second St. 1,3 877-405-9929 Q Ride-Away Wayne, MI 48184 1,2,3 Q Superior Van & Mobility 249 E. Washington St. N. 734-595-4400 3414 Interstate Drive Q Thomas Medical Equipment Attleboro, MA 02760 1,2,3 Evansville, IN 47715 P.O. Box 18010 888-RIDE-AWAY Q Clock Conversions 877-405-9929 Louisville, KY 40213 1,3 587 W. Blue Star Drive 1,3 502-459-6006 Q Ride-Away Traverse City, MI 49684 1,2 Q Superior Van & Mobility 333 Boston Prov. Hwy., Bldg. C 231-943-9890 2218 Contractors Drive ______Norwood, MA 02062 1 Fort Wayne, IN 46818 LOUISIANA 888-RIDE-AWAY Q Clock Conversions 877-405-9929 Q Acadiana Handicap Solutions 1,3 6700 Clay Ave. 1,3 224 East Pinhook Rd. ______Grand Rapids, MI 49548 ______Lafayette, LA 70501 MARYLAND 800-732-5625 337-289-3004 KANSAS Q AA Eastern Mobility, Inc. 1,2,3 1,2,3 Q Banner Mobility Resources P. O. Box 415 Q Clock Conversions 231 SE 53rd St. Ste C Q Access Vans of LA, Inc. Woodsboro, MD 21798 5540 S. Pennsylvania Ave. Ste 11 Topeka, KS 66609 17300 Hwy. 77 301-845-4188 Lansing, MI 48911-4012 785-235-3070 Grosse Tete, LA 70740 1 517-272-4488 1 225-648-2647 Auto Assist, Inc. 1 1,2,3 Q Jay Hatfield Mobility, LLC 5002 Lehigh Ave. Freedom Motors USA 200 S. East Avenue Q Access Vans of Louisiana College Park, MD 20740 740 Watkins Road Columbus, KS 66725-1955 1901 Westbank Expwy, Ste 500 301-699-2238 Battle Creek, MI 49015 800-545-4227 Harvey, LA 70058 Q BEDCO Mobility 888-625-6335 1,2,3 504-362-9491 6300 Falls Rd. Q MobilityWorks 1 Q Kansas Truck Equipment Co. Baltimore, MD 21209 1965 East Avis 1521 S. Tyler Road 410-825-1440 Madison Heights, MI 48071 Wichita, KS 67209 1 888-473-5402 316-722-4291 1,3 1,2,3

12 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q MobilityWorks Q United Access

8175 Gratiot Rd. 9389 Natural Bridge Rd MONTANA NEW MEXICO Saginaw, MI 48609 St. Louis, MO 63134 G & J Enterprises Highland Conversions LLC 888-473-5402 314-426-1010 3353 Old Hardin Rd 417 Adams St., S.E. 1,3 1,2,3 Billings, MT 59101 Albuquerque, NM 87108 406-248-5767 505-232-8629 The Creative Mobility Group Q United Access ______32217 Stephenson Hwy. 618 Jackson St. Q New Horizon Vans, Inc. Madison Heights, MI 48071 Columbia, MO 65203 NEBRASKA 3825 Osuna NE Suite 1 248-577-5430 573-874-2214 Q Kohll’s Mobility & Rehab Albuquerque, NM 87109 ______1,3 Equipment 505-884-2492 1,2,3 MINNESOTA Q United Access 12729 Q Street Omaha, NE 68137 Southwest Lift Installation Q Cummings Mobility 1389 N. Cedarbrook 402-408-1330 315 B Juan Tabo Blvd. NE 1755 W County Road C. Springfield, MO 65802 1,2,3 Albuquerque, NM 87123 Roseville, MN 55113 417-890-1043 505-891-3346 651-633-7887 1,3 Q Mobility Motoring LLC ______1,3 Q United Access 14450 Meadows Blvd. Suite 2 Omaha, NE 68138 Q Cummings Mobility 10232 A Rahning Road NEVADA 402-884-3333 Conversions & Supply Inc. Sunset Hills, MO 63127 Q Ability Center 1 6540 Jansen Ave. NE 314-989-1010 6001 S. Decatur Blvd. Suite N ______Albertville, MN 55301 1 Las Vegas, NV 89118 763-497-0103 ______NEW HAMPSHIRE 702-434-3030 1,2,3 MISSISSIPPI Q Ride-Away 1,3 Q IMED Mobility Q Grace Healthcare Inc. 54 Wentworth Ave. Q Better Life Mobility Center 1915 County Road C 1120 Broad Avenue Londonderry, NH 03053 2695 S. Decatur Blvd. Ste 100 Roseville, MN 55113 Gulfport, MS 39501 888-RIDE-AWAY Las Vegas, NV 89102 651-635-0655 228-863-3331 1,2,3 702-876-9606 1,2,3 1 ______1 Q Rollx Vans Q Handicapable Vans, Inc. NEW JERSEY Q Nevada Seating & Mobility 6591 W. Highway 13 5516 North State Street Q Accessible Vans and Mobility 7875 N.Virginia Unit E Savage, MN 55378 Jackson, MS 39206 2303 Wallace Blvd. Reno, NV 89506 800-956-6668 601-981-0042 Cinnaminson, NJ 08077 775-887-1955 1,2,3 1,2,3 856-829-9449 1 1,3 ______Wheelchairs Plus, Inc. Q J’s Mobility Unlimited, Inc. 65 Third Street NE 3880 Flowood Dr. Q Brunswick Automotive NEW YORK Waite Park, MN 56387 Flowood, MS 39232 Professionals Q Abilities Unlimited of NY 218-326-1833 601-939-2112 1500 US 1 North 90 E. Jefryn Blvd. North Brunswick, NJ 08902 Wheelchairs Plus, Inc. 1,2,3 Deer Park, NY 11729 732-545-6300 502 SE 10th Street Q Mobility Systems, Inc. 800-664-8434 1,2,3 Grand Rapids, MN 55744 2857 Oak Grove Road 1,2,3 218-326-1833 Hattiesburg, MS 39402 Q Drive-Master Q Advance Mobility ______601-264-0609 37 Daniel Road West 4214 Glenwood Road MISSOURI 1,2,3 Fairfield, NJ 07004 Brooklyn, NY 10573 973-808-9709 718-253-1212 Q D.W. Auto & Home Mobility Q NTC Delta, LLC 1,2,3 1,2 Specialties 3742 Hwy 82 West 1208 N. Garth Ave. Greenville, MS 38701 Q Fun Truck’n Mobility Q Agor Enterprises Columbia, MO 65203 662-378-2648 255 Route 46 West 1241 Erie Blvd. W. 800-568-2271 1,2 Saddle Brook, NJ 07663 Syracuse, NY 13204 973-546-1900 1,2,3 Q Team Adaptive, Inc. 315-510-4272 1,2,3 1 Q Handicap Conversions, Inc. 978 Tommy Munro Dr. 8200 NW 97th Terrace Biloxi, MS 39532 Q MobilityWorks Q Agor Enterprises, Inc Kansas City, MO 64153 228-388-5700 5105 Rts. 33/34 951 Panorama Trail South 816-471-0305 1 Farmingdale, NJ 07727 Rochester, NY 14625 732-919-1444 1,2,3 Q Total Mobility Concepts LLC 585-385-2556 1,3 1 Mid America Coach, Inc. 1204 S. Gloster Street 8809 East State Road 350 Tupelo, MS 38801 MV-1 of South Jersey Q AutoCrafting Mobility Kansas City, MO 64133 662-269-2068 1006 White Horse Pike Soultions of Rochester LLC 816-734-5000 1 Oaklyn, NJ 08107 997 Beahan Road 856-983-0600 Rochester, NY 14624 Q Southern Bus & Mobility, Inc. 585-427-7220 80 South Highway Dr. Q Performance Van Shop, Inc. 1,2,3 Valley Park, MO 63088 1549 Gateway Blvd 636-825-0700 Woodbury, NJ 08096 1,3 856-848-3470 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2012 13 NMEDA DEALER MEMBERS ______Q Boulevard Van City Q M.C. Mobility Systems 2708 Niagara Falls Blvd. NORTH CAROLINA 7233 Industrial Pkwy OREGON Wheatfield, NY 14304 Care Solutions Plain City, OH 43064 All in One Mobility 716-731-4335 110-B Edney Street 800-834-8301 1640 W. 7th Avenue 1,2,3 Hendersonville, NC 28792 1,3 Eugene, OR 97402 Q Bussani Mobility 828-698-9844 Q M.C. Mobility Systems 541-246-8665 500 Central Ave. Q Carolina Mobility Sales, LLC 10691 Reading Rd. Q All in One Mobility Bethpage, NY 11714 4025 Queen City Dr. Evendale, OH 45241 12833 NE Airport Way 516-938-5207 Charlotte, NC 28208 513-469-8220 Portland, OR 97230 1,2,3 704-399-0900 1 503-255-5005 Q Bussani Mobility 1,2,3 Q Marietta Mobility 1 501 Concord Avenue Freedom Mobility Aids 211 South 8th Street Q Mobility Access Options, Inc. Mamaroneck, NY 10543 205 Cedar Lane Marietta, OH 45750 4938 Crater Lake Ave. 914-835-8267 Clemmons, NC 27012 800-690-4950 Central Point, OR 97504 1,3 336-766-8520 1,2,3 541-245-4846 Q Craftsmen Mobility Systems Q Ilderton Conversion of Charlotte Q MobilityWorks 1 570 Hance Rd. 5518 Westpark Dr. 1020 Laskey Rd. Q MPJ Mobility Binghamton, NY 13903 Charlotte, NC 28217 Toledo, OH 43612 3574 Marcola Road 607-669-4530 704-523-2022 888-473-5402 Springfield, OR 97477 1,3 1,2,3 1,3 541-726-4001 Q Fenton Mobility Products Q Ilderton Dodge/Conversion Co. Q MobilityWorks 1,3 1209 East Second Street 701 S. Main St. 12117 Princeton Pike Q Performance Mobility Jamestown, NY 14701 High Point, NC 27261 Cincinnati, OH 45246 4347 NW Yeon Ave. 716-484-7014 336-841-6100 888-473-5402 Portland, OR 97210 1,2 1,2,3 1,3 503-243-2940 Q Main Mobility Q Mountain Adaptive/The Van Shop Q MobilityWorks 1,2,3 9580 Main Street 35 Dogwood Rd. 810 Moe Dr. Q R & J Mobility Services, Inc. Clarence, NY 14031 Asheville, NC 28806 Akron, OH 44310 155 “E” Street 716-759-6811 828-670-1111 888-473-5402 Independence, OR 97351 1,2,3 1,2,3 1,3 503-838-5520 Q Mobility Services, Inc. Q Stalls Medical, Inc. Q MobilityWorks 1,2,3 19-57 Steinway St. dba Adaptive Vans Inc. 1500 Canton Road #208 ______Astoria, NY 11105 5995-119 Chapel Hill Rd. Canton, OH 44312 PENNSYLVANIA 718-267-2921 Raleigh, NC 27607 888-473-5402 Q Garnon Mobility Vehicles 1,2 919-233-0732 1,3 1617 Peninsula Dr. Q MobilityWorks 1 Q Modified Vehicle Specialists Erie, PA 16505 1615 Central Avenue Q Van Products 2705 Nebraska Avenue 814-833-6000 Albany, NY 12205 2521 Noblin Road Toledo, OH 43607 1,2,3 888-473-5402 Raleigh, NC 27604 419-535-1850 Q Keller Wheelchair Lifts 1,2,3 919-878-7110 1,2,3 197 Main St. MV-1 of Upstate New York 1,3 ______Luzerne, PA 18709 1268 State Rte. 29 ______OKLAHOMA 570-288-1004 Greenwich, NY 12834 OHIO Q Handi-Cap Aids Company 1,2,3 518-692-2241 Q Columbus Mobility Specialists 730 W. Hefner Rd. Q Keystone Coach Works Q Penn York Mobility 6330 Proprietors Rd., Suite C Oklahoma City, OK 73114 4786 Library Rd. 69 Main St. Worthington, OH 43085 405-842-0511 Bethel Park, PA 15102 Binghamton, NY 13905 614-825-8996 1,2,3 412-833-1900 607-773-3622 1,2,3 Handicapped Vehicle 1,2,3 1,3 Q Key Mobility Services Services Unlimited Q Keystone Mobility Q Specialty Conversions, Inc. 1944 U.S St. Rt. 68 N. 7215 E. 46th St. 8118 Adams Drive 615 Sunrise Hwy. Xenia, OH 45385 Tulsa, OK 74145 Hummelstown, PA 17036 West Babylon, NY 11704 800-539-5438 918-622-8400 717-482-8140 631-321-4196 1 Q Newby-Vance Mobility 1,2,3 1,2,3 Q M.C. Mobility Systems 5632 S. Division Street Q M.I.T.S. Corp. Q Tim’s Trim, Inc. 214 Valley St. Guthrie, OK 73044 11448 N. Main St. Ext. 25 Bermar Pk Dayton, OH 45404 405-282-2113 Glen Rock, PA 17327 Rochester 14624 937-222-5001 1,3 717-235-5899 585-429-6270 1 1 1,2,3 Q M.C. Mobility Systems Q MobilityWorks 7588 Tyler Blvd 1090 Mosside Blvd. Mentor, OH 44060 Wall, PA 15148 800-951-6238 888-473-5402 1,2 1,3

14 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q Ride-Away Q Adaptive Driving Access Q Para Driving Aids 2460 General Armistead Ave. TENNESSEE 3430 E Sam Houston Pkwy S 10624 N. IH 35 Ste. 100-150 Q Apple Independence Mobility Pasadena, TX 77505 San Antonio, TX 78233 Norristown, PA 19403 306 N. Willow Ave. 281-487-1969 210-655-5438 888-RIDE-AWAY Cookeville, TN 38501 1,2,3 1,2,3 877-528-5788 1,3 Q Advanced Mobility Systems of TX The Mobility Store, Inc. 1,3 Q Total Mobility Services 2110 N. Beach 5544 Kostoryz Rd. 7917 Derry St. Suite 124 Q Apple Independence Mobility Ft. Worth, TX 76111 Corpus Christi , TX 78415 Harrisburg, PA 17111 1152 Pine St. 817-429-1273 361-814-5438 Lebanon, TN 37087 800-558-7408 1,2,3 Q United Access of Dallas 877-528-5788 1,3 Q Advanced Mobility Systems of TX 175 E. I-30 1,3 Q Total Mobility Services, Inc. 3029 E. Meadows Blvd., A-2 Garland, TX 75043 4785 Penn Ave. Box 7 Q MobilityWorks Mesquite, TX 75150 972-240-8839 Boswell, PA 15531 1325 Mackey Branch Drive 972-270-7114 1,2,3 814-629-9935 Chattanooga, TN 37421 1,3 ______888-473-5402 1,2,3 Advanced Mobility Systems of TX UTAH 1,3 Q VCI Mobility 239 Commercial Drive Q Freewheel Mobility 925 S. Trooper Rd. Q MobilityWorks Buda, TX 78610 680 N. 1000 W, Unit 8 Norristown, PA 19403 173 Industrial Dr. 512-295-3800 Centerville, UT 84014 Lavergne, TN 37086 610-666-9100 Q Alamo Mobility Inc. 801-294-0550 1,2,3 888-473-5402 6473 DeZavala Road 1,3 1,3 Q VCI Mobility San Antonio, TX 78249 ______6475 Ruch Road Q Mountain Adaptive 210-697-8884 VIRGINIA Bethlehem, PA 18017 3705 Bristol Hwy 1,2,3 Q Independent Lifestyles 610-837-0707 Johnson City, TN 37601 Q American Lift Aids 4880 S. Amherst Hwy 1,2,3 423-283-9111 2310 Calder Madison Heights, VA 24572 1,3 ______Beaumont, TX 77702 434-846-7510 PUERTO RICO Q Superior Van & Mobility 409-832-3400 1,3 10640 Braden Dickey Lane 1,2,3 Equipos Pro Impedidos Q M.I.T.S. of VA Knoxville, TN 37932 de P.R., Inc. Q American Lift Aids, Inc. 2075 W. Main St. 877-405-9929 GPO Box 9734 2407 W. Southwest Loop 323 Waynesboro, VA 22980 1 Caguas, PR 00725 Tyler, TX 75701 540-932-7300 787-746-7667 Q United Access 903-581-8844 1 ______2165 Hillshire Circle 1,2,3 Q Mobility Center of VA Memphis, TN 38133 SOUTH CAROLINA Auto & Home Mobility Solutions 7450 Midlothian Turnpike. 901-888-1010 Q Carolina Mobility Sales LLC 8885 State Highway 21 East North Chesterfield, VA 23225 1,2,3 3624 Fernandina Road Bryan, TX 77808 804-231-7774 ______Columbia, SC 29210 979-589-2005 1,2,3 TEXAS 803-791-7791 Q Lift Aids, Inc. Q Mobility Plus, Inc. of Viriginia 1,3 Q Above & Beyond Mobility 1500 Westpark Way 323 South College Avenue Q Ilderton Conversion of P.O. Box 132 Euless , TX 76040 Salem, VA 24153 Charleston LLC Ben Wheeler, TX 75754 817-835-0035 540-389-3400 8550 Rivers Avenue 903-833-2639 1,2,3 1,3 1 North Charleston, SC 29406 Q Marshall Mobility Plus Q Ride-Away 843-576-0414 Q Access 2 Mobility, Inc. 120 North 20th Street 6059 Virginia Beach Blvd. 1,2,3 12406 SH 155 South McAllen, TX 78501 Norfolk, VA 23502 Q Southeastern Health Plus Tyler, TX 75703 956-971-8646 888-RIDE-AWAY 11816 Hwy 17 Bypass 877-254-5438 1,3 1,3 1 Murrells Inlet, SC 29576 Q Mobility Headquarters of Texas Q Ride-Away 843-651-5795 Access Mobility 14300 NW Freeway Ste B-10 232 E. Belt Blvd., #100 1 6610 North Higway 6 Houston, TX 77040 Richmond, VA 23224 ______Waco, TX 76712 713-939-9922 888-RIDE-AWAY SOUTH DAKOTA 254-752-4397 1,3 1,3 Black Hawk Vans Q Adaptive Driving Access Mobility Outfitters, Inc. ______3156 Haines Rd. 6836 N Sam Houston Pkwy W 2601 Summit Avenue Ste 300 VERMONT Houston, TX 77064 Rapid City, SD 57701 Plano, TX 75074 Q Ride-Away 713-874-9100 605-342-2104 972-509-5233 5C David Drive 1,2,3 Q IMED Mobility Q Mobility Plus Essex Junction, VT 05452 200 East 1st St. 1789 Upland Dr. 888-RIDE-AWAY Tea, SD 57064 Houston, TX 77043 1,3 605-498-2200 713-468-4683 1 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2012 15 NMEDA DEALER MEMBERS ______Q GT Mobility and Services WASHINGTON CANADA NOVA SCOTIA 844 Ontario Road ______Q Absolute Mobility Center Green Bay, WI 54311 Q Harding Medical Supplies 21704 - 87th Ave. SE 920-491-8384 ALBERTA 24 Elmwood Drive Woodinville, WA 98072 1,2,3 Q ECO Medical Moncton, NS E1A 3W6 425-481-6546 18303 107 Avenue 506-855-5200 Q MobilityWorks Edmonton, AB T5S 1K4 1,2,3 N8 W22195 Johnson Dr Ste. 130 1 780-483-6232 Q Access Mobility Systems Waukesha, WI 53186 Q MEDIchair - Halifax 1 dba JDR Corporation 888-473-5402 3447 Kempt Rd 7202 Evergreen Way 1,3 Q Shoppers - H & H Care Halifax, NS B3K 5T7 Everett, WA 98203 ______#1-2720 - 12th St. NE 902-484-2002 425-353-6563 WEST VIRGINIA Calgary, AB T2E 7N4 1 1,3 403-250-2200 ______Access & Mobility Products 1,2,3 Accessible Autos 302 Virginia Avenue ONTARIO 13718 Mukilteo Speedway Huntington, WV 25701 Q Shoppers Home Healthcare Q Courtland Mobility Lynwood, WA 98087 304-522-6808 8303-Gold Care Med 1355 Artisans Court, Unit B 4619 - 91 Ave. N.W. 425-609-1505 ______Burlington, ON L7L 5Y2 Edmonton, AB T6B 2M7 Q Goldenwest Mobility WYOMING 800-354-8138 1815 E. Francis 780-468-4002 1,2,3 Q Frontier Access & Mobility 1,2,3 Spokane, WA 99208 Q Creative Carriage Ltd Systems, Inc. ______509-484-3842 6 Ridgeview St. 1 1207 E. Pershing Blvd. BRITISH COLUMBIA Cheyenne, WY 82001 St. George, ON N0E 1N0 Q Kersey Mobility Systems 307-637-7663 Advanced Mobility Products 800-392-8403 6015 160th Ave. E. 1 101-8620 Glenlyon Parkway 1,2 Sumner, WA 98390 Burnaby, BC V5J 0B6 Q Goldline Mobility & Conversions 253-863-4744 604-293-0002 1759 Trafalgar St. 1,2,3 Q Can Am Mobility London, ON N5W 1X4 Q Paul Parish Limited 158 Old Vernon Rd 519-453-0480 6400 W. Okanogan Ave. Kelowna, BC V1X 4R2 1,2,3 Kennewick, WA 99336 250-491-0003 Q Kino Mobility, Inc. 509-735-9820 1 3-1140 Sheppard Ave. W. 1,3 Q PG Surg-MED Ltd Toronto, ON M3K 2A2 ______1749 Lyon Street 416-635-5873 WISCONSIN Prince George, BC V2N 1T3 1,3 250-564-2240 Q A & J Mobility Q Medichair Home Healthcare 4125 Terminal Dr 1 1460 Bishop Street N McFarland, WI 53558 Q PG Surg-Med Ltd. Cambridge, ON N1R 7N6 608-579-1500 4204 25th Ave. 519-623-9930 1 Vernon, BC V1T 1P4 MEDIchair Temiskaming Ltd. 250-549-7288 Q A & J Mobility 211 Armstrong Street 333 Washington Street 1 New Liskeard, ON P0J 1P0 Valders, WI 54245 Shoppers Home Health Care 705-647-6886 920-775-9333 #101 - 8289 North Fraser Way Medichair Thunderbay 1,2,3 Burnaby, BC V3N 0B9 977 Alloy Drive, Unit 7 604-326-1117 Q A & J Mobility Thunder Bay, ON P7B 5Z8 2650 Prospect Drive ______807-623-9110 Eau Claire, WI 54703 NEW BRUNSWICK Q Northend Mobility 715-833-9830 Q Malley Industries, Inc. 301 Aquaduct St. 1,3 1100 Aviation Avenue Welland, ON L3C 1C9 Q A & J Vans dba A & J Mobility Dieppe, NB E1A 9A3 905-735-5552 3058 Helsan Drives 506-859-8591 1,2 Richfield, WI 53076 1,2,3 Shopper Home Healthcare 800-517-1024 Shopper Home Healthcare 202 Sparks Ave. 1,3 535 Edinburgh Dr. Toronto, ON M2H 2S4 Q Advantage Mobility Moncton, NB E1E 4E3 416-701-1351 & Services, LLC 506-388-9679 Shoppers Home Healthcare 2833 Stanley St. 2028 Dundas Street East Stevens Point, WI 54481 London, ON N5V 1R2 715-341-2712 519-455-4488 1,2,3

16 NMEDA Circuit Breaker NMEDA DEALER MEMBERS

Q Sparrow Hawk Industries, Ltd. INTERNATIONAL 675A Davenport Rd ______Waterloo, ON N2V 2E2 UNITED KINGDOM 519-884-4295 1,2,3 Adaptacar Mobility Specialists Pathfield Business Park Q Universal Motion South Malton, Devon EX363LH 120 St. Regis Crescent South 01769-572785 Toronto, ON M3J 1Y8 416-398-4255 1,2,3 ______QUEBEC Centre Auto de Duberger, Inc. 2957 Blvd Pere Lelievre Quebec, QC G1P 2X9 418-683-4876 Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 Q Centre de L’auto St-Lambert 145 Damase-Breton St-Lambert-de-Lauzon, QC G0S 2W0 866-641-0419 1,3 Handi-Service XSRP, Inc. 3640 Richelieu St. Hubert, QC J3Y 7B1 866-464-2634 SMVR 2 Visions, Inc. 414, boul. St-Germain Quest Rimouski, QC G5L 3N4 418-723-9225 Q TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,2,3 Van Action 4870 Rue Courval Ville St-Laurent, QC H4T 1L1 800-668-8705 ______SASKATCHEWAN QAP SCORECARD Medichair Regina 3033 Saskatchewan Drive TOTALS FOR DEC 2011 - FEB 2012 Regina, SK S4T 1H5 306-584-8456 TOTAL QAP MEMBERS IN GOOD STANDING: 267

New Applications: 14 Initial Accreditations: 11 Suspensions: 5 Reinstated: 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Summer 2012 17 CEO’S REPORT

DAVE HUBBARD (NMEDA CEO/EXECUTIVE DIRECTOR) Previously with ShowMax Marketing in California, Dave Hubbard took over the position of Chief Executive Officer for The National Mobility Equipment Dealers Association (NMEDA) during the summer of 2008. Dave’s 28-year career includes working in Detroit in brand marketing for automotive manufacturers as well as advertising agencies. Concerns or questions for Dave may be directed to him at [email protected].

fairly obvious that we created a sues were ultimately resolved and Getting Ready For great deal of “awareness.” The the contest finished in grand style. question now is what kind of In general, the public seemed very the Next Fiscal Year awareness? Promoting what it pleased with the contest and all means for a consumer to choose the residual benefits it brought uch As we approach the a NMEDA dealer over a non-mem- to the party, besides just being a end of NMEDA’s fiscal ber is paramount. contest. (See Contest feedback year, June 30th, planning M on page ___). The real question for next year starting July 1 is well To help answer these questions a is how we can fix it so we never underway. While the final busi- “pre and post” awareness study face that down time issue again, if ness plan for the year is still being was put into place as a major in fact, we decide to continue the written, many of the departmental evaluation tool for the program. program next year? plans are in place and I would like The first wave of the study was to provide you with an overview of conducted in February just prior These are more than a few of the where we are heading. to the program launch at the 2012 questions being reviewed by the NMEDA Conference. The second IPR program evaluators and it is our Before the marketing plans can wave, the “post” study, was field- intent to make their findings avail- be developed, the IPR Commit- ed in mid June. This is an online able to you in the August member- tee will be evaluating the results study designed to ask questions ship meetings if not before. of National Mobility Awareness about a person’s knowledge of Month (NMAM). The primary goal nder Education and Train- mobility solutions, their aware- will be to determine on what level ing, a plan is already in ness of dealers who sell these the promotion worked well and place that will provide solutions, awareness of NMAM, U in what areas can it be improved. our membership with continued NMEDA and the major spon- Sub-committees are being formed training support and grassroots sors. The questions in phase I are to examine all aspects of the marketing by way of education nearly identical to those in phase program. This would include all programs for related healthcare II so that they can be compared in the communications issues, such fields. One of the newest proj- order to determine the level of in- as did the program deliver the ects to be taken up by NMEDA is creased awareness in the various message we wanted to convey? “technician certification.” NM- areas surveyed. That message included increasing EDA’s training programs have awareness for automotive mobil- In addition to the research, the grown over the last three years ity solutions and increasing the IPR committee will be evaluat- to include a number of online knowledge of what is available ing the technical aspect of the and hands-on training initiatives. and where to find them: Namely, program, particularly the contest It is the Education and Training your local NMEDA mobility dealer. website. There is no question Committees opinion that we now With the website traffic numbers there were some problems with have enough of a training base to reaching into the millions, it is the site design, however, these is- develop a technician certification

18 NMEDA Circuit Breaker program similar to those offered This study should take about a and the VA in order to instill a set in the related automotive and RV year to complete and should be of criteria for the VA facilities to fields. Initially the program would very interesting reading. select mobility dealers. This is in be voluntary any tech who engag- addition to trying to shake loose he Board and some of the es and passed the test would have the VA Automotive Handbook membership have deter- a certification as one of the high- that seems to be hung up in the mined that the National est recognitions of competence in T regulatory process. Conference needs to shaken up our industry. Most of the elements a bit in the name of keeping it In the meantime, New York dealers of the certification are already interesting for all the attendees. are getting closer to being legally required in some form either by To that end, the Conference Com- licensed under the state’s fran- NMEDA or member manufacturers mittee has been busy sending out chise laws. There is a question of as part of their product qualifica- membership surveys and meet- whether or not it will happen this tion. It is now just a question of ing on the results in an effort to year, but I am confident that it will organizing the various elements provide the membership with a happen eventually. The Committee into a single unit and testing for Conference more in tune with has been working diligently to gain overall competency. I believe this the their needs and wants. The support from the various political is something the industry needs conferences of the past few years camps including the Governor’s and now is the time to develop have been very successful for office. Many thanks to Paul Tobin and implement it. NMEDA despite the weak econ- of the United Spinal Association for In addition, the Education and omy. However, changing up the his support and guidance based on Training Committee has been action to make it more interest- his experience and knowledge of working on a “pay for perfor- ing and more in line with today’s the NY legislative system. mance” hypothesis. This is based needs is an exciting prospect. ll other committees are on the webinars presented under Some of the ideas being explored in full swing now that the Professional Business Series are manufacturer presentation in we have gotten through banner that included guest speak- lieu of standard type workshops, A the startup period that seems to er Cecil Bullard. Studies done in opening the exhibit hall to the follow the conference each year. I the automotive arena have shown public and offering more busi- am proud to say that all our com- that technicians could be spend- ness improvement workshops that mittees are being productive and ing as little a 30% of their time be- have more to do with systems you can look forward to another ing productive in the area of pay- and process design to make our strong year at NMEDA. As always, ing service jobs or billable hours. businesses more efficient and, if you have any questions about This means that the dealership is in theory, more profitable. Plan- what is going on at NMEDA, any only getting a 30% return on its ning a conference is no easy task concerns, or just have an idea employee investment. In theory, under the best of circumstances, we should look into, please don’t we assume this to be true in the and trying to do it while building hesitate to call or email me. Have mobility industry as well and have in change in order to increase per- a great summer and good selling! developed a program that would formance is challenging, indeed. reward a technician based on the I believe the Committee is up to Last word: I would just like to work completed and billed. The it and I know the NMEDA staff give a huge “Thank You” to all greater the billing: The greater the can deliver the goods. See you the sponsors of National Mobil- reward. This would also mean in- next February and prepare to be ity Awareness Month, specially creased profits for the dealership. engaged. our major sponsors. To Chrysler, SanTan Honda, and Toyota Motor By combining the Pay for Perfor- The Government Relations Com- Sales who so generously provided mance scenario with the Certifi- mittees are very active these days the minivans – Thanks you! Also, cation, it is anticipated that the both in Washington DC and in To BraunAbility and VMI who higher level of knowledge will New York State. We are about to provided the lowered floor produce greater more efficient embark on our third visit to the conversions – Thank You! performance, thus increasing nation’s capitol in an effort to wages earned and business profits. get the attention of Legislators ---

Summer 2012 19 One World. One Cause. Thousands of Supportive Voices.

National Mobility Equipment Dealers Association | Life Moving Forward

National Mobility Awareness Month is a celebration that encourages people with disabilities to enjoy active, mobile lifestyles. Based on the enormous feedback and positive messages we’ve received regarding the promotion, it also motivated people to speak up and out about all the friends, neighbors and loved ones in their lives who are overcoming challenges and disabilities every single day.

In magazines, newspapers and all across the web people took the cause to heart, writing and posting in support of NMEDA and their sponsorship of the celebration. From Facebook to Digg to Twitter to Tumblr to Pinterest and Craigslist, the community came together to express their feelings and get behind this important cause. Here are some of tHe tHings tHey Had to say:

2 Whereas overcoming mobility struggles can be life changing for individuals who suffer from mobility hindering disabilities; Whereas increased public awareness can help people in the United States experiencing mobility challenges; and Whereas May 2012 would be an appropriate month to designate as ‘‘National Mobility Awareness Month’’: Now, therefore, be it 1 Resolved, That the House of Representatives supports 2 the designation of ‘‘National Mobility Awareness Month’’. Æ

MobilityAwarenessMonth.com 866.948.8341

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National Mobility Equipment Dealers Association | Life Moving Forward

MobilityAwarenessMonth.com 866.948.8341 Summer 2012 21

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mitment to advance the awareness Inaugural National month’s efforts in the future with the generous support of the membership, Mobility Awareness Month sponsors and public officials.” Contin- ued Hubbard, “Moreover, it’s an honor Local Heroes Announced to award the wheelchair accessible vehicles to these inspiring individuals. n June 8, 2012, the winners valued at approximately $40,000 - Alberto, Ken and Ron possess the con- of the National Mobility $80,000 each, later this summer. viction to make their mark by focusing Awareness Month Local on their education, supporting veter- O The contest welcomed more than Heroes program were announced ans and advocating for those with dis- 1,700 Local Heroes entries and 1.2 on the syndicated morning televi- abilities, and simply motivating those million votes were cast at the Mobil- sion show, “The Daily Buzz”. Alberto around them. It has been exciting to ityAwarenessMonth.com website. “We Cruz (Willimantic, Conn.), Ken Da- watch their family, friends and neigh- are humbled by the response to the vert (Bay City, Mich.) and Ron Miner bors rally around their Local Heroes.” National Mobility Awareness Month (Frankfort, Ill.), shared stories of Local Heroes program,” said Dave triumph overcoming their disabilities Leaders in Washington, D.C. have also Hubbard, executive director and CEO and how their new, wheelchair ac- taken notice of the awareness month. for NMEDA. “This enthusiasm clearly cessible vehicles will further empow- Recently, on the floor of the U.S. illustrates the need forcustom-built er them in their active lifestyles. House of Representatives, a resolu- transportation and it is our com- tion was submitted to designate May 2012 as National Mobility Awareness The contest welcomed more Month. “It is an honor to receive this support,” commented Hubbard. than 1,700 Local Heroes entries “Thank you to Congressman John Barrow (Ga.-12) for making this edu- “ cational effort a priority.” and 1.2 million votes were cast...”

In its inaugural year, the National Mobility Awareness Month has one message: “Life Moving Forward.” The effort alerts seniors, veterans and people with disabilities across the United States and Canada about the variety of mobility options available to them.

As part of this initiative, program champion, the National Mobil- ity Equipment Dealers Association (NMEDA), created an online contest to award three individuals with customized wheelchair accessible vehicles. Sponsors Toyota, SanTan Honda in Chandler, Ariz. and Chrys- ler, came together to provide the vehicles, which will now be modified by NMEDA member manufacturers – BraunAbility and Vantage Mobility On June 8, 2012, the winners of the National Mobility Awareness Month International. Cruz, Davert and Miner Local Heroes program were announced on the syndicated morning will take ownership of their vans, television show, “The Daily Buzz”.

22 NMEDA Circuit Breaker Meet the Local Alberto Cruz Heroes Winners: • Alberto Cruz Last summer, the 15 year-old became paralyzed while surfing on Narragansett Beach, R.I. Despite grueling therapy sessions after the accident, Cruz chose to continue his schooling and remain connected with his community. This moved his Ken Davert teacher, Lynn Frazier, who nominated him as a Local Hero. “Heroes attract other heroes. Alberto’s cour- age touched something deep inside my students and their families,” said Frazier. “It planted a seed of hope in our community.”

• Ken Davert Managing his own cerebral palsy, the Davert family is also coping with wife, Missy’s and their 13 year- old twins, Austin and Michaela’s, osteogenesis imperfecta (a brittle bone condition). The family is active in their community from Michaela in Girl Scouts to Missy as a life-long Ron Miner advocate for people with disabilities. Also appearing About National Mobility • Ron Miner on The Daily Buzz: Awareness Month: Miner is a disabled, U.S. Army vet- Sam Cook, president of both the National Mobility Awareness Month eran who was injured during active NMEDA Board of Directors and of is the inaugural May celebration that duty. After the incident, he became Superior Van & Mobility based in encourages people with disabilities to depressed. However, upon hearing Louisville, Ky., and national spokes- enjoy active, mobile lifestyles. Found- about a wheelchair bodybuilding man, Mike Savicki. A C6, 7 quad- ed in 1989 as a non-profit trade asso- competition, he resolved to turn his riplegic; veteran; athlete; and en- ciation, the National Mobility Equip- life around. With intense training, he trepreneur, Savicki is a passionate ment Dealers Association (NMEDA) became a Wheelchair Bodybuilding advocate of efforts such as National supports the awareness month with Champion and won numerous gold Mobility Awareness Month. The Daily the assistance of more than 600 mo- medals at the National Veterans Buzz reaches more than 84 million bility equipment dealers, manufactur- Wheelchair Games. Today, he is an television households within the U.S. ers and driver rehabilitation specialists activist for those with disabilities. each weekday morning. dedicated to expanding opportunities for people with disabilities. On the floor of the U.S. House of Representatives, For updates, please visit NMEDA’s a resolution was submitted to designate May 2012 as Facebook, Twitter or website.

National Mobility Awareness Month...” --- “ Summer 2012 23 NMEDA NEWS BRIEF

Join Us for a Webinar! Register for this and other future webinars by visiting Dealer Marketing Webinar #9: http://members.nmeda.org/members/membership- Back to Basics for Successful Sales resources/. You will need to log in to access the link. July 24, 2012 @ 1pm EST July 26, 2012 @ 1pm EST You may also view our past webinar materials by With guest expert Fleming Ford (SHOREforce) on how visiting the NMEDA Member site. PDF and video files are to recruit, grow and accelerate a successful sales team. available in our complete webinar archive.

Canada Dealers new NMEDA Canadian label. understand NHTSA Make Inoperative Exemption regulations and paperwork If you have any questions relating Need to Start requirements. to this new label system, please call Purchasing QAP the NMEDA office for further clarifi- QAP 1-2-3 Online Training: NMEDA Labels from NMEDA cation. We are more than happy to provides QAP 1-2-3 courses free to thoroughly explain this new process all Dealer members upon request. An As part of the Canadian audit transi- to our members. official 2-year hard copy certificate is tion to NMEDA, Canadian dealers available for QAP-3 Guidelines Train- will need to begin purchasing Qual- ing as a stand-alone unit or for QAP ity Assurance Program (QAP) labels New Online 1-2-3 as a bundled course. Please directly from NMEDA. Staring July Resources Available: specify if you want to take the courses 1st, all Canadian dealers need to FREE for NMEDA Members! for credit (certificate) or audit only. start applying the new QAP label to Make Inoperative Training Module: For-credit courses with certificates installations and cease using the cur- In response to Dealer member re- require that you set up a free Ignite- rent RADCO QAP label. quests we have put together a free cast account and successfully pass All unused RADCO QAP labels must online resource for you: The Make In- cumulative quizzes through out the be returned to NMEDA, and will be operative Module (MIM). This 20-min- training. (Accredited by ADED for 3 exchanged for equal quantity of the ute online course will help you better contact hours.)

“Lunch Meeting” format. It will not only benefit health Expand Your Reach With professionals (by providing them with 1 AOTA* contact OTs & PTs hour and informing them about available equipment options), it is also an ideal way to promote your business According to research, the majority of your customers to the parties who may have the greatest influence on consult with health professionals prior to purchasing a your customers. vehicle or mobility equipment. For this reason, we have developed a simple course that can be presented by To learn more about this exclusive opportunity and you to assist in reaching out to local “influencers”. about becoming an instructor, contact Pete Lucas at (800) 833-0427 or email [email protected] today! Don’t miss out on this valuable (and free!) opportunity to potentially be the first to provide this program to OTs * 1 Contact Hour = .1 CEU. The assignment of AOTA CEUs and PTs in your state or region! does not imply endorsement of specific course content, The course is designed to be conducted in a short products, or clinical procedures by AOTA.

Follow us! Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)” Twitter: @NMEDAcom (http://twitter.com/#!/NMEDAcom)

24 NMEDA Circuit Breaker NMEDA Third Quarter FInance Report As of January 2012 the NMEDA Board of Directors agreed that it would be in the best interest of the organization to share NMEDA finance information on a Quarterly basis. Shown here is the 3rd Quarter* Balance Sheet and the Quarterly Income and Expense Report that has been reviewed by both the Finance Committee and the Board. If you have any questions regarding these figures please contact Dave Hubbard in the NMEDA office at 800-833-0427 or send an email to [email protected]. (Bill Koeblitz - NMEDA Treasurer) *3rd Quarter of NMEDA fiscal year beginning July 1, 2011

2012 3rd Quarter Balance Sheet 2012 3rd Quarter Income and Expense Report

Summer 2012 25 NMEDA NEWS BRIEF

NMEDA Hall NMEDA Hall of Fame - rehabilitation specialists, related Dealer Criteria health care fields and government of Fame 2013: personnel working with rehabilita- 1. To be eligible for the NMEDA tion services, among others – can Call for Nominations Hall of Fame, a candidate must also become candidates for the have served at least 10 years in NMEDA Hall of Fame. here is any number of people the Automotive Mobility Indus- working within and around try. More specifically the can- 2. An individual becomes eligible our Association, now and in T didate must have served in the for nomination to the Hall of the past, who would be deserving of capacity of providing services to Fame who has been, or is cur- the NMEDA Hall of Fame. It’s time people with disabilities. rently, active in the automotive once again time to begin the selec- mobility industry. tion process to find next year’s Hall of 2. Any individual becomes eligible Fame inductees. Since there are only for nomination to the Hall of Fame 3. A candidate for the NMEDA Hall a limited number of slots open each if they are or have been active in of Fame must have been well year it is important that resubmit any and/or made a contribution to the known in the automotive mobil- previous nominations for consider- automotive mobility industry. ity industry and would have been ation. If you thought about doing it recognized as an industry leader. 3. A candidate for the NMEDA Hall last year and just didn’t get to it, now of Fame must have been well 4. A candidate for the NMEDA Hall is the time to start. We would like your known in the industry and would of Fame will have been an in- nominations as soon as possible. Make have been recognized as an indus- novator and trend setter in their the effort to recognize those who try leader by their peers. respective field of endeavor and have made a significant contribution would have had a direct and to supplying freedom and indepen- 4. A candidate for the NMEDA Hall significant positive impact on dence to so many special people. of Fame would have been an the automotive mobility industry. Evidence of this legacy and the It’s time once again time to significance of its impact must be begin the selection process to find chronicled in the nomination form. 5. A candidate must receive a mini- next year’s Hall of Fame inductees...” mum affirmative vote of 60% (5 “Pick the Category in which you are innovator and trend setter in out of 7) of the members of the nominating a person. Include in the automotive mobility industry, NMEDA Hall of Fame Committee. narrative why you think this individual and would have had a direct and Selection Limitations belongs in the NMEDA Hall of Fame significant impact on the industry. and what significant contributions Evidence of this legacy and the 1. No more than three individuals they have made to the Automotive significance of its impact must be meeting the criteria for member- Mobility Industry. Tell us where and chronicled in the nomination form. ship in the Hall of Fame (dealer during what time frame they were category) will be selected to the 5. A candidate must receive a mini- active and what their current status is Hall of Fame in a single year with mum affirmative vote of 60% (5 in the industry today. This person(s) is the exception of the first two out of 7) of the members of the not necessarily required to have been years, where the maximum per NMEDA Hall of Fame Committee. a NMEDA member and you can nomi- year will be five. No more than nate more than one person. Also, keep Hall of Fame Criteria – one person meeting the criteria in mind that just because a person is Allied Categories for Hall of Fame (Allied Catego- nominated doesn’t guarantee admit- ry) will be selected per year with tance to the Hall of Fame. If they are 1. Individuals who are allied to the the exception of the first two not chosen one year they can be re- automotive mobility industry – years, where the maximum per nominated in subsequent years. specifically manufacturers, driving year will be two.

26 NMEDA Circuit Breaker 2. There is no limit to the number of times a person may The 2012/13 Hall of Fame be considered for the Hall of Fame. Committee Members are:

3. There is no lower limit to the number of inductees Bob Nunn – Chairperson that must be selected. Bill Siebert – Board Member Nomination Process Doug Eaton 1. Anyone in the automotive mobility industry may submit nominations to the NMEDA Executive Director. Mark Whitehouse

2. In order to be eligible for nomination, a Hall of Fame Marc Sagal nomination form must be completed and returned Catherine Martin to the Executive Director, or a member of the Hall of Fame Sub-Committee. These forms may be secured Gene Morton by request or on the NMEDA website. --- Announcement and Recognition of Inductees 1. The announcement of those selected for induc- Anyone in the automotive tion into the Hall of Fame shall be made in a special release to the Mobility news media by the Executive mobility industry may submit Director. nominations to the NMEDA 2. All selections will be presented at the NMEDA Annual “Executive Director....” Conference.

Hall of Fame Sub-Committee

The NMEDA Hall of Fame Sub-Committee will be comprised of at least 7 members. These members will review nominations as they are received.

The Hall of Fame Sub-committee will be comprised of:

• One Board Member - Dealer

• One dealer member from the Membership Committee

• Two additional Dealer Members

• Two Manufacturer members

• One Associate members

Hall of Fame Sub-Committee members will serve a term of two years with three rotating off after the first year and four rotating off after the second year. This respective rotation pattern will continue every year thereafter (three members one year - four members the next). The Hall of Fame Nominations Form is Located on Page 28. Summer 2012 27 NMEDA Hall of Fame Nomination Form

Date: ______

Nominees Name: ______

Position/Industry Affiliation: ______

Reason for Nomination

______

Submitted by: ______

Company Affiliation: ______

28 NMEDA Circuit Breaker ALONG THE NEWSWIRE...

can help customers select the best The online resource is a simple-to- VMI Announces wheelchair lift for their vehicle, needs follow questionnaire that methodi- and budget. The VMI Wheelchair Lift cally and intuitively guides custom- Online Application Guide is the first online ers through the platform selection Wheelchair tool of its kind in the industry and process, which includes selecting: was launched at http://lag.vantage- • Vehicle make (Chevrolet, GMC, mobility.com/. Lift Application Mercedes-Benz, Dodge and Ford) “I’m excited that VMI is offering such • Model year (2001 to present, de- a robust, online tool for new cus- Guide pending on the make and model tomers and our dealers,” said Doug he Valet Plus, an innova- of the vehicle) tive and luxurious automo- Eaton, president of VMI. “There are • Lift location on the vehicle (rear tive seat for individuals who a lot of variables that buyers have T or side) have difficulty getting into and out to consider when choosing the best of today’s higher vehicles, has been wheelchair lift for their specific • Raised roof and lowered floor introVantage Mobility International needs. That’s why we populated our • Wheelchair weight, length and (VMI), a leader in the manufacture Wheelchair Lift Application Guide width and distribution of wheelchair acces- to be completely comprehensive. Once complete, the Guide will gener- sible full-size and minivan conver- Not only will the guide help direct a ate a list of viable wheelchair lift op- sions, announced that the company customer to the best platform lift for tions that include important purchas- has launched an online guide that their needs, it will also show local, ing factors including price, reliability, authorized dealers who can provide a road noise, interior access, driver’s professional installation.” unobstructed view and front passen- VMI is offering a robust online ger seat use. “We know that people turn to the tool for new customers Internet when they need to research and buy mobility products,” said Tim and our dealers...” Wong, product manager at VMI. “Our Wheelchair Lift Application Guide is “ another great example of how VMI is becoming the ultimate resource of information, technology, products and services for our customers and dealers. Our guide will empower our customers with the kind of information that’ll make it easier for them to buy the right platform lift for their needs and budget.”

---

The online resource is a simple-to-follow questionnaire that methodically and intuitively guides customers through the platform selection process.

Summer 2012 29 NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION SUPPLY ORDER FORM To purchase the items below, fill out the order form and fax it to NMEDA at 813-962-8970. An invoice with the amount of purchase and shipping charges will be sent along with the order.

Item Price Qty Total Consumer Reference Guide to Purchasing Adaptive Vehicles and Equipment:

United States Version .50

Canadian Version (Includes Français Translation) ***Pack of 20 Guides*** 20.00

NMEDA Dealership Promotional/Showroom Brochure “Look for This Symbol!” .20

NHTSA - Make Inoperative Labels .25

Tire Placard Labels .50

Load Carrying Capacity Labels .50

Wheelchair Logo Pin 2.50

NMEDA Logo Sticker (2 per sheet) Set - 5.00

NMEDA Average Price Survey (Conducted in 2011) 50.00

QAP Logo Sticker 1.50

Special Instructions / Comments TOTAL: ______

Shipment Information

Contact Person: ______

Business Name: ______

Address: ______City: ______State: ______Zip ______

Ph: (______) ______Fax: (______) ______E-mail: ______

Fax or mail completed form to: NMEDA, 3327 W. Bearss Ave. Tampa, FL 33618 FAX: 813-962-8970, PH 800-833-0427 www.nmeda.com 04/06/12

30 NMEDA Circuit Breaker NMEDA Contact Information Audit

In an effort to improve NMEDA membership communications, we would like to reconfirm your contact information currently in our database, make any corrections required and add additional contacts based on job discipline (sales, technical and administration). You may add as many or as few contacts as you want.

Designated Rep (as noted on application or update here): Same as on record Change to: ______Email:______Would like to receive all NMEDA Communications

Owner (voting member with fiscal responsibility, as noted on application or update here): Same as above Change to: ______Email:______Would like to receive all NMEDA Communications Would like to receive only critical communications (voting, QAP status, etc.)

Sales Contacts: (optional) Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______

Technical Contacts: (optional) Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______

Administration Contacts: (optional) Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______Name: ______Email: ______Phone: ______

It is NMEDA’s intent to direct all communications to the Primary and/or NMEDA Member contacts as directed, and provide relevant information to the sub-groups (i.e. Sales Training information to sales personnel, Technical Bulletins to technicians, etc.). To add additional people to the contact list, simply place their name, email address and direct line on a separate sheet and fax it to NMEDA.

Please also provide the following: Your Name: ______Company Name: ______City: ______State:______Phone: ______

Summer 2012 31

YOU SHOULD HAVE BEEN THERE In case you missed it, here’s a recap of our recent webinar on Social Media 2.0.

NationalMobilityEquipmentDealersAssociation|Driving Independence

Social Media 2.0 Gonearethedayswhenasocialmediastrategywas Inbound Strategy optional.Socialmediahasbecomesoentrenchedin 14 Step Plan Threequartersofpeoplebelievethatadvertisers thelivesofconsumersandbusinessesalikethatin- 1. Identify the personas of your audience. lie.However,socialmediaworksbecausepeopledo houseteamsdedicatedtosocialmediahavebecome 2. Develop content that speaks to the pain points of each persona. trustrecommendationsandinformationfromfriends, commonplace,andsocialmediahasextendedbeyond otherpeople,companywebsites,editorialsandbrand marketingandintootherdepartmentsandareassuch 3. Identify sources of content in your organization. sponsorships. asrecruitmentandsales.Socialmediaisanessential 4. Develop content for each stage of your customer’s lifecycle. discipline–notjustanoption. Social Media Options 5. Create an editorial calendar of your content plan. Content Strategy It’simportanttounderstandyouraudienceandfocus 2012 Predictions and Benefits Despitethelargenumberofsocialmediaoptionsavailable, 6. Assign content production to as many people as possible. yourcontentonthem.Knowwhoarethedecisionmakers, Predictions itmakesgoodsensetofocusyoureffortsinafewkey influencers,promotersandendusers.Identifytheirwants ·SharingonFacebookwillgrowexponentially.Users areas.ConcentrateonFacebook,BloggingandTwitter. 7. Develop a diversified portfolio of content across andberelevanttothem.Keepthingsfreshandconstantly willdoubletheamounttheyshareeachyear. HowtoEngageFansonFacebook: different platforms. testnewideas. ·Bettertrackingmetricswillvaluecontentbasedon ·Postregularly,usepicturesanduploadvideosworthsharing. 8. Leverage social media as engagement channels. howoftenit’ssharedandtheimpactofthoseshares. ·Askforyourfans’opinions. 9. Define success metrics & measure impact of your strategy. Tips and Trends ·YouTubeispoisedtodisruptthetelevisionlandscape ·RunaPollusingthe“AskaQuestion”feature. 10. Gain c-level support. Knowyourtargetaudienceandunderstandwhattheycare withpremiumprogrammingandthedesignofuser ·Tryposting“fillintheblank”posts. about:Seniors,Caregivers,BabyBoomers,Veterans,Local experienceforthesmallscreen. ·Givefansaccesstoexclusiveinformationandreward 11. Produce content that has sales impact. Organizations,etc.Youalsoneedtofocusontheright ·Secondtier,personalizednetworkswillbecome themwithdealsorperks. 12. Focus on the 4 E’s - educate, entertain, enlighten and engagement. platformswhereyouraudiencecanbefoundandconsider mainstreamandofferamorecuratedexperienceforusers. whathardwarethey’reusing.Forexample,aretheyusing ·Geotargetyourpostsforlocationspecificcontent. 13. Experiment with your content. smartphonesortablets? Benefits Keys to Business Blogging ·TheaveragewebsiteintegratedwithFacebookwillseea ·Teammembersintuitivelyknowhowtorepresentthe 14. Study content marketing in & outside your industry for ·Keepyourblogupdatedwithfresh,timelyandengaging 300%increaseinreferraltraffic. brandinallcircumstances. new ideas. contenttobringyouraudiencebackformore. ·Oneofeverysixminutesspentonlineisonasocial ·24/7consumerengagement. ·Useawidevarietyofcontentinclusiveofsearchresults, network. ·Riskreductionifsomethinggoesawrywithyourbrand. richposts,leadershipthoughtsandcustomeruserstories. ·48%ofconsumerscombinesocialmediaandsearch ·Increaseinrevenue. ·Askcustomerstosharetheirstories.Thosewhosolicit enginesintheirbuyingprocess. customerstoriesgetahigherclick-thruthanthosewhodon’t. ·FacebookandYouTubeclaimthemajorityofadspending. ·Createaneditorialcalendarandsticktoit. ·BloggingandYouTubehelpimproveSEOresults.Didyou realizeYouTubeisthe#2searchengine? Twitter Best Practices ·Tweetmultipletimesadaytocontinuallyshowupin followers’feeds. ·Integratebrandedhashtagsforyourbusiness. ·Integratestrategichashtagstoshowupintrending topics’feeds. Stay tuned for our upcoming webinars where we will cover items such as search ·Retweetusefulcontent. engine marketing, event marketing and making promotions work for you. ·Don’tfollowmorethandoubletheamountofpeople NMEDA.com • 866.948.8341 followingyou.

NMEDA_CIRCUIT_BREAKER.indd 1 3/7/12 10:01 AM YOU SHOULD HAVE BEEN THERE In case you missed it, here’s a recap of our recent webinar on Social Media 2.0.

NationalMobilityEquipmentDealersAssociation|Driving Independence

NMEDA_CIRCUIT_BREAKER.indd 1 3/7/12 10:01 AM TECHNICIAN’S CORNER ATTENTION ALL TECHNICIANS NMEDA wants to hear about the topics that are important to you to put in our Technician’s Corner!

e want to write about the most relevant issues Wthat technicians in the mobility industry face every day and share the most innovative ideas you have in our publication. After all, we all have a common goal of serving our clients and providing a great customer experience. battery drain, kneel system failure, include performing general automo- A new group on LinkedIn has been adding seating etc. Topics can con- tive and service and incentive pay created exclusively for NMEDA techni- tain multiple posts. Posts are replies based on efficiency. Other technicians cians. We encourage ALL technicians from readers to the topic. want to know what you’re thinking. to join and start some discussions, Let your voice be heard. post questions or comments, and con- Following are some things tribute to the success of our industry. you can do with the NMEDA A fellow technician at another mobility dealership is going through the same At your earliest convenience please Technician Group: thing you are. There are many com- send an email to ray.morton@mobility- • Engage in discussions about a mon situations we are all dealing with works.com and make a request to join specific subject. on an individual basis. Let’s not waste OUR group; you’ll be glad you did! • Create a question and answer sup- valuable time and resources trying to port group for a product, service, In addition, another tool is in place resolve the same things in each of our process your company is using. as a way for technicians to commu- own shops. Let’s share our experiences • Find people with similar issues on nicate with one another to discuss and make everyone’s life easier. a subject or topic that may help product issues, ideas, things that are you resolve a problem, prevent Please send a message to the group’s happening in common that can save a problem, or increase customer email: nmeda-technician-corner@ everyone a lot of time, energy, and satisfaction. googlegroups.com or to ray.morton@ money. Let’s learn to work smarter • Read group posts through email, mobilityworks.com to have an invita- not harder the online interface, or both. tion sent to join the group. NMEDA’s Technician Group is an on- he bigger this group gets, You can also visit this group on the line environment for discussing items and the faster it grows means web at http://groups.google.com/ related to a specific subject; lowered we can all benefit from the group/nmeda-technician-corner floor minivans, securement issues, T information posted. It means more make inoperative exemption, under- professional and efficient technicians --- standing weighing vehicles, etc. This for our industry! group can contain multiple topics as well. Topics are different discussions As an example, there is a lot of discus- related to the group’s subject. Topics sion lately on making the service de- in a group about mini vans might be partment more profitable. Some ideas

36 NMEDA Circuit Breaker Yet Another Successful Regional CAMS-HP! By Pete Lucas

MEDA’s first 2012 Regional CAMS-HP was held May 18th at Bruno Independent Living Aids in Nmetro Milwaukee with 31 attendees. This Train- ing was co-sponsored by Mobility Works and Bruno. In addition to being great hosts, Bruno provided all attendees a fascinating tour of their production and finishing plant facilities. The attendees scored the course at 4.4 on 5.0 scale. The Regional CAMS-HP is designed for healthcare professionals (OT’s, PT’s, CDRS, VA, and Case Managers etc.) to have the opportunity to learn about the mobility equipment industry, partner with local mobility equipment dealers, and earn 7 contact hours of AOTA, ADED, AKTA and .6 CEU of RESNA Continuing Education credits.

Sally Sullivan, one of the eight “Train the Trainer” gradu- ates from the 2010 ADED Conference in Kansas City, conducted the day long training. The attendees scored the course at 4.4 on 5.0 scale. Andrew Bayer from Bruno provided leadership and many volunteer hours to help make this event a success.

Our next Regional CAMS-HP course is scheduled for June 15 at Touro Rehab Center in New Orleans. There is also a new opportunity for Dealers to host 1.5 hour CAMS-HP Lunch & Learn sessions with local healthcare professionals.

For more information about this and other upcoming NMEDA Education & Training opportunities, please contact Pete Lucas at 800-833-0427 or [email protected].

--- Summer 2012 37 YOUR TRAINING SOURCE More NMEDA Manufacturer Service Schools Coming Soon! By Pete Lucas

This year we have 2 remaining Manufacturer Services Schools (MSS) scheduled. They are:

MSS - Buffalo: July 17-19, 2012 Hosted by Main Mobility, Clarence, NY

MSS - Phoenix: Oct. 8-10, 2012 Hosted by VMI, Phoenix, AZ 6-8 manufacturer certifications in one school. NMEDA offers trainings to conveniently keep your QAP required training certifications up to date...” “Benefits: • Cost-effective intensive training, 6-8 manufacturer certifications in one school!

• Conveniently keep your QAP required training certifications up to date

• Learn best practice installation and diagnostic procedures from the experts

• Hands-on practice in every training session

• Opportunities to meet and learn from your peers

Recent MSS Attendee feedback: Hands-on practice in every training session. “I really enjoyed this training and it really did help in the areas I had trouble understanding.” “Hands on really helped a lot.” “I enjoyed seeing the differences between the different companies and applications offered.”

38 NMEDA Circuit Breaker NMEDA Service School Manufacturer Presenter NMEDA Training Opportunities Registration For Technicians e send a Short Circuit Electrical Training - Part One Online Anytime! to all NMEDA members Basic Electrical Concepts. Wannouncing online registration for Manufacturer Presenters Electrical Training - Part Two Onsite approximately 2-3 months in advance Hands-on Electrical Training. (Locations TBA) of each school. The limited slots are extremely competitive and in the past Manufacturer Service Schools Onsite have sold out in less than an hour from Classroom and Hands-on Product Training. April 2012 (Tampa) announcement. Our objective is to be July 2012, Oct 2012 fair to everyone. For Members and All Staff In order to be considered for an Dealer Sales Training Online Anytime! upcoming school as a presenter Primer on Mobility Industry players, products, you must: medical awareness and sales best practices. 1. Be classified as a NMEDA QAP 1 - Introduction Online Anytime! Manufacturer in good standing Explains many benefits Dealers will realize (No Cost!) from QAP and gives details on the quick 2. Submit a proposed written 6-step enrollment process. course syllabus and outline along with hands-on exercise QAP 2 - Audit Preparation Online Anytime! explanation to Pete Lucas prior Step by step guide through the QC Manual, (No Cost!) to registration pre-inspection preparation, and post-inspection accreditation. 3. Understand that MSS slots are “first come, first served.” If sold QAP 3 - Guidelines Training Online Anytime! out, you will be placed on a a “How-to” guide on understanding and imple- (No Cost!) standby list and notified if an menting NMEDA Guidelines best practices. opening becomes available. Certificate upon completion by request.

Attendee Registration For Healthcare Professionals Online registration for 2012 MSS and CAMS-HP Regional Onsite other details can be found in the For .7 CEU credit course designed for CDRS, (Regional training area of the NMEDA website. OT, and other professionals on key issues in Locations TBA) Space will be limited to 30 trainees, so the mobility equipment industry taught by make sure to take advantage of these certified trainers. valuable hands-on training opportuni- CAMS-HP Lunch & Learn Onsite ties before they sell out. For 1 CEU course designed for CDRS, OTs and (View Schedule at other professionals on key issues in the mobility www.nmeda-cam For more details, contact Pete Lucas equipment industry taught by certified dealers. shp.org) at 800-833-0427 or email him at (At your dealership or local rehab center.) [email protected]

On the Web... To view more information pertaining to NMEDA Training Opportunities visit the NMEDA website at http://members.nmeda.org/members/training/.

Summer 2012 39 INDUSTRY ADVISOR

New, Simpler, More Logical Label Reporting Form Many Dealers Have Been Asking For It... Now Here It Is! he first annual Product Sales Summary report will be released soon from the data RADCO has been Tcompiling from our reports since July 1, 2011. With this information, we should begin to get an idea about our sales mix as an industry.

This will be helpful when we lobby funding sources, insur- ance companies, NHTSA, VA, Voc Rehabs, etc. For the first time, we will have industry wide data about our sales mix and our impact into the marketplace.

All NMEDA members will be able to see the annual compilation of this data. You can see how your sales mix Toyota Sienna compares to the industry as a whole. Rear entry Vision minivan conversions This new report form should be easier to navigate and accommodate virtually all types of scooters will eliminate most of the guesswork when completing the form. The sales by category are generic; they are not and wheelchairs and provide safer and brand specific. Manufacturers will be able to see total more convenient travel for persons with sales for a category and then can make improvements or disabilities, whether traveling alone or adjust pricing to gain better market share. That will be assisted. Choose from an impressive good for everyone. range of options to meet your customer’s • All sensitive customer information has been re- requirements and budget. moved, so that no dealer’s customer list could ever be compromised. Vision conversions are offered in other • Only RADCO will have this information, and no dealer specific information will be shared with any- popular models of new and used one at NMEDA.

production minivans, including Chrysler, • The new form will make next year’s data (July 2012 Dodge, Ford and General Motors. through June 2013) even more accurate and clear- cut! The Please begin using this form immediately. ™ (By July 1 at the latest.) by Viewpoint Mobility A copy of this report for all monthly QAP jobs is to be mailed, or scanned/emailed to RADCO along with the North America’sVision premier wheelchair access minivan QAP label log for that month by the 10th of the following month. You may find the new form located to the right.

Thanks for your help in implementing the new form.

--- The QAP Committee

Call 1-877-368-6022 or visit www.viewpointmobility.com

40 NMEDA Circuit Breaker Summer 2012 41 INDUSTRY ADVISOR Proposed Changes to FMVSS 210 Test Method By Jacques Bolduc, P. Eng.

HTSA has published a notice of proposed rule- Nmaking (Docket No. NHT- SA-2012-0036) that would change the test devices (body blocks) used to demonstrate compliance to the static pull test requirements of the seat belt assembly anchorage standard (FMVSS 210). The new test devices come in Force Application Device 1 (for illustration purposes) two sizes. The smaller one would be used only if the larger one does not fit properly in a designated seating position. Use of the smaller one is al- NHTSA has published a notice of proposed lowed only if, after following a specific positioning method, there is contact rulemaking that would change the test devices between test devices when installed in used to demonstrate compliance to the adjacent seating positions. “static pull test requirements of the seat belt The NPRM also introduces a require- assembly anchorage standard...” ment for the seat belt to be “snug” against the test device. “Snug” refers to when enough slack is removed from the seat belt such that a 11/4 inch diameter wooden rod will not pass between the FAD and the belt when a maximum force of 2.22 N (1/2 lb- force) is applied tangent to the DAD shoulder or lap belt interface.

NHTSA proposes that compliance with the new test devices be required three years from the date of publication of the final rule. The agency would use the FADs to test vehicles manufactured on or after the first September 1st that is three years from the date of publication of the Force Application Device 2 (for illustration purposes) final rule. Optional early compliance would be permitted.

--- 42 NMEDA Circuit Breaker Brake-Throttle Override: equipped with an override system and that drivers are accustomed to, even specifies stopping distances when the though it may be clear that something Proposed Changes to BTO is activated. The NPRM states out of the ordinary has occurred.” “On a vehicle equipped with a BTO Accelerator Control Compliance with the upgraded FMVSS system, if for any reason an accelera- 124 would be required within two Systems - FMVSS 124 tor pedal fails to return after the driver years from the next September 1 of stops pressing on it, BTO will engage By Jacques Bolduc, P. Eng. the date of publication of the final rule. as soon as the driver applies the Attention hand control brake pedal (there may be a delay --- manufacturers: The accelerator control standard is The accelerator control standard is being upgraded (Docket No. being upgraded to address the return to idle NHTSA-2012-0038) to address the of electronic throttle controls and to introduce return to idle of electronic throttle a brake-throttle override (BTO) requirement...” controls and to introduce a brake- “ throttle override (BTO) requirement. built into the system on the order of The return to idle upgrade considers one second; in some systems, other the many failure modes of electronic pre-conditions have to be met for the throttle systems. BTO to engage, as discussed below). By intervening in this way, the BTO The proposed BTO requirements system essentially gives the brake are intended to eliminate conflicting pedal priority over the accelerator throttle and brake inputs by over- pedal, allowing for normal braking. riding the throttle input. The pro- Thus, the vehicle can be brought to a posed standard requires a vehicle be stop with an amount of pedal effort

Summer 2012 43 QAP DISCOUNT PROGRAM

NMEDA Thanks and recognizes these manufacturers for their participation in this voluntary discount program that enhances the benefits of the Quality Assurance Program (QAP).

Adaptive Driving Alliance Pride Mobility Vantage Mobility (Requires Membership) Products Corp. International (VMI) 4218 W. Electra Lane 182 Susquehanna Avenue 5202 South 28th Place Glendale, AZ 85310 Exeter, PA 18643 Phoenix, AZ 85040 623-434-0722 phone 570-655-5574 phone 800-348-8267 phone www.adamobility.com www.pridemobility.com www.vantagemobility.com

Freedom Mobility Q’Straint Worldwide Mobility Products 2075 47th St. 5553 Ravenswood Road #104 720 N. Golden Key St, Suite B6 Sarasota, FL 34234 Ft. Lauderdale, FL 33312 Gilbert, AZ 85233 800-833-0478 phone 800-987-9987 phone 480-497-4692 phone www.freedomlifts.com www.qstraint.com www.worldwide-mobility.com

*** NMEDA is unable to provide information with regard to the individual company discounts. Dealers who are participating in the NMEDA Quality Assurance Program should contact their sales representatives from the above companies for additional details about their discount program.

Completed Stock Available for Immed iate Deliver y!

44 NMEDA CircuitNME BreakerDA PSD PDF 4.25 X 5.5 7-7-11 Automatically lift and lower your truck top YOUR with Clock Conversions’ AccessATop! AD HERE! BECOME A DEALER TODAY! Imagine Clock Conversions the Possibilities. 6700 Clay Ave SW www.clockconversions.com Grand Rapids, MI 49548 800-732-5625 ext. 304

Summer 2012 45 CANADIAN PRESIDENT’S REPORT

DAVID HUTCHISON (Sparrow hawk IndustRies, Ltd. - WATERLOO, Ontario) One of the founding owners of Sparrow Hawk Industries, David has been in the vehicle mobility industry for 16 years. He started assisting NMEDA Canada during his first year in the industry on the Finance committee, and has been on many committees surrounding finance, compliance, testing and Canadian Conferences over the years. Concerns or questions may be directed to him at [email protected].

easier. As that rolls off my fingers, As always, if you have any questions we have moved the translating task or concerns, please do not hesitate to back to our original translator from contact me or any other board mem- a few years ago, and she is translat- ber to have your questions addressed! Here it is Victoria Day, ing the 2012 guidelines. We will be David Hutchison and after spending the translating all of the documents that day with the family, we have, and will be closely monitor- As always, please contact me if I ing all document changes so that we can help with anything! here I write! will be able to keep the French version of the documents current. he Mobility Awareness Month --- has been a huge success! As you are aware, the Transport TThank you to all that have Canada committee wrote to trans- worked hard to bring this month to port Canada to request a system in fruition! With the number of people which slightly used vehicles could be that have visited the NMEDA site, it moved across the border for low- is amazing how much awareness has ered floor modification. In Febru- been generated, and so thank you all ary we received a letter back that that supported this endeavour, which raised some concerns that Transport brought this awareness to those out- Canada had about the work that we side of our industry boundaries. had done, so we tried to address

The Mobility Awareness Month has been a huge success! Thank you to all that have worked hard to bring this month to fruition!”

“At the meeting that we had in those concerns in a letter we sent in Phoenix, we discussed the fact that March. We have not heard back yet the board would be involved with from Transport Canada. the committees in the US to con- I know that there are some changes tinue to try to Canadianize American coming to seating and seat position documentation so that information is requirements in September, and will more international. Having to main- follow up with more information in tain only one set of forms and docu- the fall article. ments will make administration much 46 NMEDA Circuit Breaker CANADA BOARD OF DIRECTORS 2012

David Hutchison, President Bob Nunn, Treasurer Sparrow Hawk Industries, Ltd. Creative Carriage Ltd. 675 Davenport Road 6 Ridgeview Street Waterloo, ON N2V 2E2 St. George, ON N0E 1N0 519-884-4295 phone 800-392-8403 phone 519-884-1924 fax [email protected] [email protected] Jacques Bolduc, Associate Member Ed Stang, Vice President SRD Bolduc, Inc. Can Am Mobility 265 rue St-Louis 258 Old Vernon Road St-Therese, QC J7E 5E3 Kelowna, BC L6T 4K3 813-410-4884 phone 250-491-0003 phone [email protected] 250-491-1044 fax [email protected] Gina Lewis, Manufacturer Rep. Adapt-Solutions Melody Chamberlain, Secretary 145 Damase-Breton PG Surg-Med, Ltd. St-Lambert, QC G0S 2W0 1749 Lyon Street 866-641-0419 phone Prince George, BC V2N 1T3 [email protected] 250-564-2240 phone 250-564-2243 fax [email protected]

Summer 2012 47 REGIONAL REPORTS

Who Represents You? These representatives are your voice. If you have any concerns or issues that you need clarification on, call or email your Regional or Associate representative and they will assist you in any way they can. The representatives also write a quarterly article about things that are happening in your region. If you have any information that you would like to share with them, please feel free to contact them.

Southern Region Midwest Region Richard May Bob Lundin United Access IMED Mobility 2165 Hillshire Circle 200 East 1st St. Memphis, TN 38133 Tea, SD 57064 901-888-1010 phone 605-498-1601 phone 901-888-1009 fax 605-498-2202 fax [email protected] [email protected]

States Include: States Include: Alabama, Florida, Georgia, Kentucky, Mississippi, Arkansas, Illinois, Iowa, Kansas, Louisiana, North Carolina, South Carolina, Tennessee, Minnesota, Missouri, Nebraska, North Dakota, Virginia and West Virginia Oklahoma, South Dakota, Texas and Wisconsin.

Northern Region Western Region Ron Mohr Dan Drury Clock Mobility New Horizon Vans, Inc. 6700 Clay Ave. 3825 Osuna N.E., Suite 1 Grand Rapids, MI 49548 Albuquerque, NM 87109 800-732-5625 phone 505-884-2492 phone 616-698-9495 fax 505-884-8007 fax [email protected] [email protected]

States Include: States Include: Connecticut, Delaware, Indiana, Maine, Maryland, Alaska, Arizona, California, Colorado, Hawaii, Massachusetts, Michigan, New Hampshire, New Idaho, Montana, Nevada, New Mexico, Oregon, Jersey, New York, Ohio, Pennsylvania, Rhode Utah, Washington and Wyoming. Island and Vermont.

Canada Representative Associate Representative David Hutchison, Canadian President John Anschutz, Associate Rep. Sparrow Hawk Industries, Ltd. Shepherd Center 675 Davenport Rd. 2020 Peachtree Rd. NW Waterloo, ON N2V 2E2 Atlanta, GA 30309 519-884-4295 phone 404-350-7720 phone 519-884-1924 fax 404-350-7356 fax [email protected] [email protected]

48 NMEDA Circuit Breaker SOUTHERN REGIONAL REPORT NORTHERN REGIONAL REPORT By Richard May By Ron Mohr When we don’t promote our business and NMEDA, QAP cli- With spring behind us and the summer selling season ents suffer! There is no doubt we as NMEDA Dealers recog- here, I trust that this issue of the Circuit Breaker finds nize that our business needs clients and profits. That is basic you well. Many things happened this spring including business. But what we may not always recognize is just how the NMEDA Mobility Awareness Month program, the NJ terrible of a disservice we are doing to the disabled clients we Abilities Expo, the Chrysler Group Mobility Awareness serve if we do not aggressively get our message out to them event and MPD/Veigel North Americans Grand Opening about our products, services and what makes us special. celebration to mention a few. To make this point I will share a recent experience. A prospec- The Mobility Awareness Month program was a huge suc- tive client called our store interested in a turning automotive cess for NMEDA, the dealer members and especially the seat. We were glad to oblige and arranged a demonstration at winners of the three vehicles that were awarded. Although their home for their convenience. When we arrived we learned there were some challenges early on in the program, we that they had recently purchased a scooter lift for their brand left the contest better educated by the experience and new minivan from a business that is not a member of NMEDA. the feedback we have received has been very positive. I took a look at the lift. I asked the user, “why the pillows under The Addison Abilities Expo was a great event, as usual, the platform and near the mast?” His response: “You know, and there were many dealer and manufacturer NMEDA for $3,000 we didn’t expect this. It rattles something horrible members represented. Bussani Mobility took to oppor- and the guy where we bought it told us that we were just go- tunity to present a workshop on the NMEDA CAMS-HP. I ing to have to deal with it!” Knowing a thing or two about this would encourage you to explore the CAMS-HP program at lift, we got rid of the rattle in about 10 minutes! your dealership if you haven’t already as it is a great tool After demonstrating the turning seat we realized the client to get you connected with the people that recommend really did not need it yet. He got in and out pretty well for the equipment, products and services that you provide. now. We told him, “Since you have already used your $1,000 MPD/Veigel NA held a grand opening in May at their Mobility Rebate on the lift, there is no real urgency to get the Shelby Township, Michigan facility that was well attended seat until you really need it. We will be here for you when by several mobility dealers, driver evaluators, manufac- you do.” His response: “What is a $1,000 Mobility Rebate?” turers, and local officials. The Veigel event coincided That’s right, the business that sold him the lift knew so little with an event held at Chrysler headquarters earlier in the about the industry they did not let the client know about the week which was designed to raise awareness of Chrysler Chrysler Mobility Rebate! employees of how the products they manufacture are We left that call dejected. Upset we didn’t make a sale? used in the mobility industry. NMEDA also had represen- Sure. But we were MORE upset that we let that family down. tation at the Chrysler event with Dave Hubbard and Bill By not doing OUR job of letting him know who we are, what Fredo in attendance. we do and why, as a NMEDA QAP Dealer we are better we As always, there is a lot going on in the industry and espe- allowed him to make a bad decision. Shame on us! cially in the North Region of NMEDA. Dealers in this region Promoting our business and promoting NMEDA QAP has more seem to make things happen and get things done! If have to do than just growing our business and providing us all with anything you would like to bring to the NMEDA board, any jobs and income. It has just as much to do with us not letting of the committees or share with the rest of the member- a person who really needs a correct, dependable and quality ship, please feel free to contact me. adaptive automotive solution make a purchase they will regret. This article was sent in by a dealer. He wished to remain anonymous. I can add that we have experienced this type of situation here at UA. We are arrogant enough to believe when we allow a customer to buy from someone else we have done them a disservice. We call it customer service before the sale. We believe we have always had great customer service after the sale. However we haven’t always been great before the sale. About 3-4 years ago we made this a huge focus for our sales team. We have improved greatly, however we still have a long way to go. I want to thank the author for taking the time to write something that we believe is pertinent to all dealers.

Summer 2012 49 MIDWEST REGIONAL REPORT WESTERN REGIONAL REPORT By Bob Lundin By Dan Drury No report this month. It appears National Mobility Awareness Month is one of the most popular ideas to ever come out of NMEDA. The meat and potatoes of this organization are initiatives like QAP, Guidelines, Education and Training and Manufacture Compliance. To our customers…blah blah, blah blah. But when we offer our customers an opportunity to win a free van we have given them something tangible enough to raise the interest level. The success of this campaign was not all positive news. The first weekend after NMAM began we promoted it at the Albuquerque MS Walk. Monday morning our first calls were from concerned people who could not get on the website or could not vote. Who knew this little promotion would overwhelm multiple servers, especially the first week of the first year? In the end we had dozens of engaged people, a number who didn’t know our company before, who know much more about us now. As the promotion was winding down we had many people ask us if it would happen again. I can’t wait to see the response next year. As all the fun was going on, your NMEDA committees were hard at work on the previously mentioned meat and potatoes. The QAP committee, and especially Bill Fredo, is working with RADCO to improve the inspection process. Our main goal is greater consistency shop to shop and region to region. Your timely feedback after inspection is a key to reaching this goal. Please complete the form you receive after your QAP inspection ASAP and send it in. The Conference committee is investigating several ways to improve the value of the annual conference for all members. It is looking into adding presentations that will help with business and sales improvement for our stores. The committee also wants to improve all the presentations by reviewing outlines of each presentation prior to the conference. The Education and Training committee always seems to be a hub of activity. They are constantly working on ways to improve and expand hands-on and online training opportunities for members. In VA/Government Relations the late payments problem is always being addressed. They have also arranged to have an exhibit at the PVA games beginning June 24th. To see what the other committees are working on, go to the NMEDA website and look for the board of directors consent agendas. If you have any questions or comments, please call me. And if you get a chance call the NMEDA office and thank them for all the work they do. We wouldn’t get much done without them. Have a great and profitable summer!

50 NMEDA Circuit Breaker Summer 2012 51 NMEDA MANUFACTURER MEMBERS ______Chrysler Special Vehicle Sales ARIZONA HAWAII CANADA 800 Chrysler Dr. ______Vantage Mobility International Soderholm Sales & Leasing, Inc. Southfield, MI 48326 5202 S. 28th Place. 2044 Drillingham Blvd. 800-255-9877 BRITISH COLUMBIA Phoenix, AZ 85040 Honolulu, HI 96819 Mahadev Metal Works & Fabrication General Motors Corporation 800-348-8267 808-834-1417 Unit 124, 125 - 11071 Bridgeport Rd. 100 Renaissance Ctr. Richmond, BC V6X 1T3 ______MC482-A20-B98 604-270-3317 CALIFORNIA ILLINOIS Detroit, MI 48265 Ability Access LLC B & D Independence 313-667-8682 Sidewinder Conversions & Mobility 44658 Yale Road West 31121 Mission Blvd. #165 1024 Empire Street Mobility Transportation Services, Inc. Chilliwack, BC V2R 0G5 Hayward, CA 94544 Mt.Carmel, IL 62863 42000 Koppernick, #A3 604-792-8920 209-239-3800 618-262-7117 Canton, MI 48187 ______Driving Systems, Inc. Freedman Seating 734-453-6452 MANITOBA 16139 Runnymede St. 4545 W. Augusta Blvd. Nissan North America, Inc. Van Nuys, CA 91406 Chicago, IL 60651 39001 Sunrise Drive Atom-Jet Industries 818-782-6793 773-524-2440 Farmington Hills, MI 48331 2110 Park Avenue Brandon, MB R7B 0R9 KEMPF Wells-Engberg Co., Inc. 248-488-4812 800-573-5048 1245 Lakeside Dr. #3005 129 S. Phelps Ave., #920 The Vehicle Production Group Sunnyvale, CA 94085 Rockford, IL 61108 333 Republic Drive Van Extras 408-773-0219 800-642-3628 Allen Park, MI 48101 465 Lucas Avenue Winnipeg , MB R3C 2E6 Manufacturing Production ______248-248-1650 204-783-8267 Services Corp. INDIANA Veigel North America ______2222 W. Enterprise St. Ace Mobility LLC 51277 Celeste Drive Escondido, CA 92029 9850 East 30th Street Shelby Twp, MI 48315 NEW BRUNSWICK 800-243-4051 Indianapolis, IN 46229 586-790-2970 Howell Ventures Ltd. 4850 Rt. 2 Hwy Toyota Motor Sales, USA, Inc. 317-241-2444 View Point Mobility Upper Kingsclear, NB E3E 1P8 19001 S. Western Ave. H205 AOI Electrical 1815 Palmer Street 506-363-5289 Torrance, CA 90509-2714 7988 Centerpoint Drive, Ste 400 Kalamazoo, MI 49001 ______310-468-0469 Indianapolis, IN 46256 877-368-6022 Transfer Flow, Inc. 800-480-6680 ______ONTARIO 1444 Fortress St. Braun Corporation NORTH CAROLINA Conna Corp. Chico, CA 95973 6 Ridgeview St., P.O. Box 600 P.O. Box 310 Autochair USA 530-893-5209 Winamac, IN 46996 1168 North Main Street St George, ON N0E 1N0 ______800-843-5438 Lillington, NC 27546 800-591-7185 COLORADO Prime-Time Specialty Vehicles, Inc. 910-814-1350 Savaria Vehicle Group Medved Autoplex - MV1 of Colorado 56616 Elk Park Dr. ______107 Alfred Kuehne Blvd 11001 W. I-70 Frontage Road N. Elkhart, IN 46516 NEW YORK Brampton, ON L6T 4K3 Wheat Ridge, CO 80033 800-561-9600 574-293-9191 Karsan USA LLC ______303-421-0100 ______885 Second Avenue ______KANSAS New York, NY 10017 QUEBEC FLORIDA El Dorado National 917-337-6389 Adapt-Solutions Freedom Mobility, LLC 1655 Wall St. ______145 Damase-Breton 2075 47th St. Salina, KS 67402 PENNSYLVANIA St-Lambert, QC G0S 2W0 Sarasota, FL 34234 866-641-0419 785-827-1033 Pride Mobility Products Corp. ______800-833-0478 ______182 Susquehanna Avenue MCMC LLC LOUISIANA Exeter, PA 18643 SASKATCHEWAN 4625 E. Bay Drive #222 E.Z. Lock 570-655-5574 Automobility Manufacturing Corp. Clearwater, FL 33764 2001 Wooddale Blvd. ______1444 Lorne Street 727-535-0905 Baton Rouge, LA 70806 TEXAS Regina, SK S4R 2K4 306-791-9840 Merits Health Products 225-214-4620 Independent Driving Systems 730 NE 19th Place ______580 T.C. Jester Blvd. Golden Mobility & Rehab LTD Cape Coral, FL 33909 MAINE Houston, TX 77007 2202 Hanselman Ave. 239-772-0579 713-864-1460 Saskatoon, SK S7L 6A4 Crescent Industries 306-242-9060 Q’Straint / Sure-Lok 191 Washington St. ______5553 Ravenswood Rd., #110 Auburn, ME 04210 VIRGINIA Ft. Lauderdale, FL 33312 INTERNATIONAL 207-777-3500 Dirivng Aids Development Corp. 954-986-6665 ______9417 Delancy Drive Electronic Mobility Controls, LLC UNITED KINGDOM Seatbelt Solutions 26 Gabriel Dr. Vienna, VA 22182 15835 Corporate Road North Augusta, ME 04330 703-938-6435 Alfred Bekker Ltd. Jupiter, FL 33478 207-512-8009 ______Kellythorpe, Driffield 561-747-7165 East Yorkshire, England YO25 9DJ ______WISCONSIN ______44(0) 1377-241700 MICHIGAN Bruno Independent Living Aids ______GEORGIA 1780 Executive Drive Auto Ability ITALY Adaptive Mobility Systems, Inc. 8105 Big Lake Road Oconomowoc, WI 53066 5555 Oakbrook Pkwy Suite 555 Clarkston , MI 48347 262-953-5396 Guidosimplex SNC Norcross, GA 30093 248-620-4200 Via Podere S. Giusto, 29-00166 770-662-5242 Roma, Italy 066-152-8005 52 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS ______Adaptive Driving Program Easter Seals Mobility Center ALASKA Paul Cooper Tricia Coppola-Passariello GEORGIA TrailerCraft, Inc. P.O. Box 641 158 State Street Georgia Dept. of Labor - Melissa Gould Montebello, CA 90640 Meriden, CT 06450 Voc Rehab Services 1301 East 64th Ave. 323-855-1502 203-237-7835 Rajesh Pagadala Anchorage, AK 99518 1700 Century Circle Ste. 300 David Livingston ______907-563-3631 1717 W. Santa Ana Ave. DISTRICT OF COLUMBIA Atlanta, GA 30345 ______478-751-6272 Fresno, CA 93705 National Rehab Hospital - ALABAMA 559-230-2175 OT Dept. Shepherd Center Matt Abisamra LynLo Enterprises, Inc. Gregory J. Paquin Glenn Digman Lou Klein 6437 W. 77th Street 102 Irving St. NW 2020 Peachtree Rd. NW 8933 Green Chase Drive Los Angeles, CA 90045 Washington, DC 20010 Atlanta, GA 30309 Montgomery, AL 36117 310-337-1410 202-877-1531 404-350-7722 941-726-2220 Ludlow Law Office ______Shepherd Center State of Alabama Dept. of Robert Ludlow FLORIDA Michele Luther-Krug 2020 Peachtree Rd. NW Rehab Services 365 Lake Ave. Advanced Driver Craig Rogers Santa Cruz, CA 95062 Atlanta, GA 30309 Rehabilitation Inc. 404-350-7798 3830 Ridgeway Drive 831-475-5592 Judi Hamelburg Birmingham, AL 35259 Mobility Electronics, Inc. 1031 Ives Dairy Rd. Suite 228 Shepherd Center 205-414-8430 Warren Vinzant N. Miami Beach, FL 33179 John Anschutz ______2419 Irma Way 305-770-0747 2020 Peachtree Rd. NW ARIZONA Castro Valley, CA 94546 Atlanta, GA 30309 Disabled Dealer Enterprise, Inc. 404-350-7720 Accessible Vans of America 510-317-1775 Stella Smith Jerod Redick Sharp Memorial Hospital - Rehab 578 Bimini Bay Blvd. Shepherd Center 3306 E. Washington St. Ste. 201 Penny M. Anders Apollo Beach, FL 33572 James Kennedy Phoenix, AZ 85034 1641 Borana St. 888-521-8778 2020 Peachtree Rd. NW 417-581-0861 San Diego, CA 92111 Atlanta, GA 30309 Driver Rehabilitation Services 404-367-1296 ADA - Adaptive Driving Alliance 858-565-2437 Dave Krieger ______Victoria Krull Sharp Rehabilitation 9315 Hunters Park Way 4218 W. Electra Lane Marilyn Sidler, CDRS Tampa, FL 33647 IOWA Glendale , AZ 85310 2999 Health Center Drive 800-738-9967 Shivvers Mfg. Inc. 623-434-0722 Carl Shivvers San Diego, CA 92373 Lynlo Enterprises, Inc. Carol Blanc, OTR/L CDRS 866-268-8711 Lou Klein 614 W. English Corydon, IA 50060 5130 E Wagoner Rd. Transfer Corporation 22519 Front Beach Rd. Unit 127 641-872-1005 Scottsdale, AZ 85254 Michael J. McCarthy Panama City Beach, FL 32413 ______602-239-2905 3460 Larga Avenue 941-726-2220

Driving to Independence LLC Los Angeles, CA 90039 Marie Zuzek ILLINOIS Jennifer Nordine 866-268-8711 418-8440 Montravail Circle Marianjoy Rehab Hospital 1414 W. Broadway #218 ______Tampa, FL 33637 Anne Hegberg Tempe, AZ 85282 COLORADO 813-600-0615 26 W. 171 Roosevelt Road 480-449-3331 Wheaton, IL 60187 Craig Hospital Pete Galietta 630-909-6080 Garry’s Mobility Service Sarah Davidson 7862 Sailboat Key Blvd. S. Garry Green 3425 S. Clarkson Street Pinellas Park, FL 33781 Marianjoy Rehab Hospital 6 Glen Oaks Englewood, CO 80113 727-367-9216 Danielle Czajkowski Prescott, AZ 86305 26 W. 171 Roosevelt Road 303-789-8218 Phillip Faas 928-776-8633 Wheaton, IL 60187 Mobility and More dba Kyto Inc. 4425 63rd Circle 630-909-6084 Tempe Mobility Tom Black Pinellas Park, FL 33781 Bill Campbell 1447 N. Denver Ave. 727-521-2831 Sally Sullivan 7975 S. Autoplex Loop 907 West Ave. Loveland, CO 80538 RADCO - FL Tempe, AZ 85284 Woodstock, IL 60098 970-461-8400 William Roeling 800-525-7142 815-338-7341 Specialty Vehicle Consulting 5456-A West Crenshaw St. ______John Kazanchy Tampa, FL 33634 Thomas E. Cusack CALIFORNIA 347 Red Rock Circle 813-243-0370 6476 Sioux Trail Indian Head Park, IL 60525 Abilities Expo Penrose, CO 81240 Rehabilitation Engineering & 708-246-3022 Valerie Teague 719-372-6137 Technology Program ______2601 Ocean Park Blvd. ______Stephen Sundarrao Santa Monica, CA 90405 CONNECTICUT 4202 E. Fowler Ave ENB 118 INDIANA 310-902-2908 CT Bureau of Rehab Services Tampa, FL 33620 Adapted Mobility Services Access & Mobility Finance, Inc. Glendine Henry 813-974-5346 Mary Ellen Keith Tom Matson 25 Sigourney St., 11th Floor Total Mobility and 18 Wilson Drive 3732 Mt. Diablo Blvd. Ste. 165 Hartford 06106 Modifications Services Inc. Carmel, IN 46032 Lafayette, CA 94549 860-424-4859 James Z. (Zack) Craft 317-660-6506 925-299-1039 Easter Seals Mobility Center 719 Progress Way Harry Gough Sanford, FL 32771 158 State St. 407-574-6429 Meriden, CT 06450 203-237-7835

Summer 2012 53 NMEDA ASSOCIATE MEMBERS ______Adaptive Mobility Services Carmen Palanca KENTUCKY MASSACHUSETTS MISSISSIPPI 1156 Ridgeview Ct. Dept. of Vocational Rehab Adaptive Driving Program, Inc. T.K. Martin Center for Avon, IN 46123 Kathie Regan Tricia/Mark Whitehouse Technology and Disability 317-660-6506 107 Morgan Drive 250 Milton St., #LL002 Dan Allison, MS OTR/L Nicholasville, KY 40356 Dedham, MA 02026 326 Hardy Rd. Box 9736 Bennett Boehning & Clary LLP Stuart R. Gutwein 859-246-2117 781-329-6656 Mississippi State, MS 39762 415 Columbia St. Ste. 1000 Drivabilities MA Rehab Commission 662-325-0886 Lafayette, IN 47901 Brian A. Iadanola, OTR/L, CDRS Eugene Blumkin ______765-742-9066 3937 Central Avenue 27 Wormwood St. Suite 600 NORTH CAROLINA Louisville, KY 40218 Boston, MA 02210 Columbus Regional Hospital Driver Rehabilitation Services Kathy Kachanoski 502-893-0050 617-204-3721 Cyndee Crompton 1732 Timbercrest Dr. Frazier Rehab Institute Royale Mobility LLC 605 Cabaret Rd. Columbus, IN 47203 Suzanne Farnan-Maddux Paul Lastoff McLeansville, NC 27301 800-841-4938 ext. 5902 3430 Newburg Road Suite 111A 100 Newark Street 336-697-7841 Louisville, KY 40218 Haverville, MA 01832 Easter Seals Crossroads Mike Edwards Mary Follman 502-451-6886 617-549-3583 3533 Windson Dr. 4740 Kingsway Drive Heath and Associates ______Charlotte, NC 28209 Indianapolis, IN 46205 Rick Heath MICHIGAN 704-342-6003 317-466-1000 ext. 2539 3316 Springcrest Dr. AM Wins of Michigan, Inc NC Division Voc Rehab Scc Louisville, KY 40241 Easter Seals Crossroads David Leark Philip Protz Susan Hardesty-Pritchard 502-425-2385 2851 Charlevoix Drive Suite 120 2801 Mail Service Center 4740 Kingsway Drive Media Venue, Inc. Grand Rapids, MI 49546 Raleigh, NC 27699-2801 Indianapolis, IN 46205 Weaks McKinney-Smith 616-942-8000 919-855-3567 317-721-8636 10531 Timberwood Cr. Ste. E Auto Park Ford Specialty Transportation Systems Louisville, KY 40223 Indiana Vac-Form. Inc. Dan McDonough Dexter Warren Don Robinson 502-429-6650 x23 1820 S Centerville Rd. 2720 North Main Street 2030 N. Boeing Road On the Road, Again Sturgis, MI 49091 Newton, NC 28658 Warsaw, IN 46582 MaryFrances Gross 269-651-7728 828-464-9738 574-269-1725 4805 Hemlock Way Fortress Partners Triad Mobility Consultants Lexington, KY 40514 Margaret Mary Comm. Hospital Dave Young Steve Reagan Nancy Wylie 619-607-1142 5500 Northland Drive Suite K 1202 H East Mountain St. 8245 Hartford Pike UK Driving Program Grand Rapids, MI 49525 Kernersville, NC 27284 Aurora, IN 47001 Catherine Greene OTR/L, CDRS 616-447-2293 336-992-6122 812-926-4484 1165 Narrow Lane Ingenium Engineering Services ______Lexington, KY 40517-3048 Memorial Hosp Outpatient Therapy George Hicks NEW JERSEY 859-797-6889 Carin Mitchell 4345 Teal Road St. Joseph’s Wayne Hospital 111 W. Jefferson Street University of KY Medical Center Petersburg, MI 48270 Jeanne Schmieder OT, DRS South Bend, IN 46601 Stacey Stevens 734-279-9345 224 Hamburg Turnpike 574-647-2600 240 Hillsboro Avenue Mark Berk Wayne, NJ 07470 Lexington, KY 40511 Memorial Hospital of Southbend 28911 Seven Mile Rd. 973-956-3360 Susan Henderson, CDRS 859-255-2555 Livonia, MI 48152 ______111 W. Jefferson Street ______734-422-3000 NEW MEXICO South Bend, IN 46601 LOUISIANA Mary Free Bed Hospital Affordable Mobility - 574-647-2600 Center for Rehabilitation Greg Brunette Engineering (CREST) Auto Eclectric Regional Rehab Driving, Inc. 235 Wealthy SE Janice Girouard Elizabeth Holmes Mary Alice Grugel Grand Rapids, MI 49503 711 South Vienna Street 2035 Corbett Dr. 630 Kathleen Drive 616-456-4857 Ruston, LA 71270-5845 Las Cruces, NM 88001 Schererville, IN 46375 318-257-4562 The Space Between 505-521-1006 219-718-2366 Kerry Jones ______Dynamic Care HME (SJC Svcs.) Rehab. Hospital of Indiana 26875 Church St. Steven Courville NEW YORK Laura Trexler Edwardsburg, MI 49112 4551 Johnson Street Agor Acceleration, LLC 9531 Valparaiso Court 269-663-0226 Lafayette, LA 70503 Lindsay Agor Indianapolis, IN 46268 337-984-0123 University of Michigan 205 Maryview Dr. 317-879-8940 Transportation Research Inst. Webster, NY 14580 Louisiana Tech The Rehabilitation Center Larry Schneider Michael Shipp 585-330-1526 Jessica Schultheis 2901 Baxter Road 711 S. Vienna Driver Rehabilitation 3701 Bellemeade Avenue Ann Arbor, MI 48109 Ruston, LA 71270 of the Hudson Valley Evansville, IN 47714 734-936-1103 318-257-4562 MaryBeth Meyer ______812-479-1411 7 Pine Woods Road Louisiana Tech University Therapeutic Mobility Services MINNESOTA Marvin King Hyde Park, NY 12538 Eva Richardville 711 South Vienna Brandl Auto Connection 845-229-2626 P.O. Box 8978 Ruston, LA 71270 Sherri Johnson Ft. Wayne, IN 46898 318-257-4562 559 Hwy 10 South 260-417-8399 St. Cloud, MN 56304 763-412-2591

54 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS ______Dutchess School of Driving Thor Industries Mobility Store & More Maria Dominijann David Mihalick James E. Glenewinkel VIRGINIA 653 Rt 82 419 W. Pike St. 1116 E. Kingsbury Street A Metropolitan Driving School Hopewell Junction, NY 12533 Jackson Center, OH 45334 Seguin, TX 78155 John H. Vaughter 845-226-6700 937-596-6111 ext. 7363 830-386-0446 827 E. Parham Road, Suite 2 Richmond, VA 23227 Gary R. Hanssen ______Mobility Unlimited 804-329-3298 224 Doris Ave. PENNSYLVANIA Lara Niemann Vestal, NY 13850 Altamera Ltd. P.O. Box 4534 Hanover Healthcare 607-748-8747 Joseph Kramer Odessa, TX 79760 Cynthia Booth 12100 Sunset Hills Rd. Ste. 300 Geneva General Hospital 2400 Oxford Drive, Suite 210 432-570-5079 Reston, VA 20190 John Lorenzetti, OTR/L Bethel Park, PA 15102 Preferred Home Medical 800-831-9506 196 North Street 412-513-5029 Loree Rowan ______Geneva, NY 14456 Milton S. Hershey Medical Center 805 N. Glenwood 315-787-5444 Lori Benner Tyler, TX 75702 WASHINGTON Paradigm Solutions MC H-125, P.O. Box 850 903-597-5656 Wheelchair Getaways, Inc. Brian McLane Hershey, PA 17033 Ron Carter MV-1 of Dale Richardson 29 Rockefeller Blvd. 717-531-7444 South Houston P.O. Box 1098 Mukilteo, WA 98275-1098 Rensselaer, NY 12144 Moss Rehab Driving Program Ray Hewitt 518-426-8850 Dan Basore 3005 FM 528 425-353-6563 ______Rehab Technology Assoc., Inc. 201 Old York Road, Suite 203 Alvin, TX 77511 Gail Babirad Jenkintown, PA 19046 281-388-8507 WISCONSIN PO Box 540 215-886-7706 Strowmatt Rehabilitation Svcs Adaptive Driving Specialists Kinderhook, NY 12106 Penn State Milton S. Jason Strowmatt, CDRS Paul Schmidt, OTR/CDRS 800-987-2753 Hershey Medical Center 11020 Katy Freeway 4737 N. Elkhart Ave. Rehab Technology Assoc., Inc. Rick Shaffer Houston, TX 77043 Whitefish Bay, WI 53211 Jurgen Babirad 500 University Drive, H125 713-446-4628 414-721-8636 PO Box 540 Hershey, PA 17033 Strowmatt Rehabilitation Svcs I.S.P. Associates Kinderhook, NY 12106 717-531-7414 Chad Strowmatt Dick Parkin 800-987-2753 Serge Minassian 11020 Old Katy Rd. #217 150 Dale Dr. Rochester Rehab Center 1275 Eagle Rd. Houston, TX 77043 Oregon, WI 53575 Pam Gabryel New Hope, PA 18938 713-722-0667 608-835-0015 1000 Elmwood Avenue 215-598-3944 Texas Transportation Institute Stout Vocational Rehab Rochester, NY 14620 Transportation Solutions Eric Bradley Institute 585-271-2520 Amy Brzuz Texas A&M University James Gensch See and Be Safe 4202 Peach Street College Station, TX 77843 221 10th Avenue c/o Marketing Action Xecutives Erie, PA 16509 979-845-7492 Menomonie, WI 54751 Karen Korman 814-833-2301 TX Transportation Institute 715-232-2150 50 West 96th Street, Suite 7B ______A&M Univ. New York, NY 10025 SOUTH CAROLINA Lance Bullard 212-971-9157 3135 TAMU South Carolina Voc Rehab ______College Station, TX 77843 Technology Program 979-845-6153 OHIO Tom Jackman Burhill Financial Services 1410-C Boston Ave. VA Medical Center Amy Brooks W. Columbia, SC 29170 Kelly Anderson 137 N. Main Street Suite 410 803-896-6080 24410 Norchester Way Dayton, OH 45402 ______Spring, TX 77389 713-794-7243 937-224-3033 TENNESSEE VA Prosthetic Dept Northwestern Ohio Dept of Veterans Affairs Brad Corkwell Driver Training School Rhonda Shipman 7400 Merton Minter Blvd. Paula Sanford 1700 Jimmy Malone Road San Antonio, TX 78284 101 S. Defiance St. Box 26 Liberty, TN 37095 210-617-5144 Stryker, OH 43557 682-518-9329 419-682-4741 ______Vehicle Protection Services Ohio Rehab Svcs Commission TEXAS Lou Dienhart Linda McQuistion 3008 Pepper Grass Trail Driving Solutions for Disabilities Rehab Tech Support Unit Cedar Park, TX 78613 Benjamin Mundy 816 - 30th St. NW 512-585-5911 5150 Broadway #604 Canton, OH 44709 San Antonio, TX 78205 330-438-0500 210-347-5006 Sea, Ltd. Jordan Ford Mobility Douglas Morr Ty Beck 7349 Worthington - Galena Rd. 13010 IH 35 North Columbus, OH 43085 San Antonio, TX 78233 614-888-4160 830-386-0446

Summer 2012 55 NMEDA ASSOCIATE MEMBERS CANADA MV-1 Canada Constance-Lethbridge INTERNATIONAL ______Nick Grande Rehabilitation Centre ______14 Connie Crescent #6 Nathalie Maertens BRITISH COLUMBIA Concord, ON L4K 2W8 7005, boul. de Maisonneuve AUSTRALIA FIT Consultants Canada West Automobility Dianna Robertson 905-738-3800 Montreal, QC H4B 1T3 Jeff Watters 3405 W 31st Avenue Unit 3/36 Canterbury Road Parkwood Hospital c/o Canada Vancouver, BC V6S 1X6 Montrose, Vic 3765 Driving Assessment & Rehab 514-487-1891 ext. 380 Canada Australia Monique MacDonald CRDP Le Bouclier 604-263-5286 801 Commissioners Road Johanne Faucher 03-9762-2277 Larry Bowen Driver Rehab London, ON N6C 5J1 225 Du Palais Larry Bowen Canada St-Jerome, QC J7Z 1X7 1029 Spruce Avenue |416-233-3595 Canada Port Coquitlam, BC V3B 4X5 Transport Canada - Road Safety 450-560-9898 ext. 327 Canada & Motor Vehicle Registration Hopital juif de readaptation 604-996-4893 cell Harry Baergen Stephanie Laurin Vancouver Coastal Health 330 Sparks St. 3205 Place Alton - Goldbloom Dean Robertson Ottawa, ON K1A 0N5 Laval, QC H7V 1R2 4255 Laurel Street Canada Canada Vancouver, BC V5Z 2G9 613-998-2320 450-688-9550 Canada ______Ministere des transports 604-734-1313 QUEBEC du Quebec ______Centre de Readaptation Mohamadou Sissoko NEW BRUNSWICK en Deficience Physique 700, boulevard Rene-Levesque Stan Cassidy Centre Guylaine Mercier est, 25 etaye for Rehabilitation 253 Route 108 Quebec, QC G1R 5H1 Carol Morrison Beauceville, QC G5X 2Z3 Canada 800 Priestman Canada 418-644-9140 St. Fredericton, BC E3B 0C7 418-774-3410 Programme Adaptation Canada Centre De readaptation Estrie Vehicule (SAAQ) 506-452-5876 Marie-Eve Langlais Pierre Beaulieu ______300 rue King Est. Bureau 200 333 boul Jean-Lesage E-M-27 ONTARIO Sherbrooke, QC J1G 1B1 Quebec City, QC G1K 8J6 Angela Prosdocimo Canada Canada 335 Caribou Cres. 819-346-8411 ext. 43158 418-528-3310 Thunder Bay, ON P7C 5Z6 Constance Lethbridge S.A.A.Q Canada Rehabilitation Center Frederic Brunet 807-343-2431 ext. 2676 Dana Benoit 333 boul Jean-Lesage F. Lortie 7005 boul. de Maisonneuve Quebec City, QC G1K 8J6 68 Bloomfield West Canada London, ON N6G 1P3 Montreal, QC H4B 1T3 418-528-4523 Canada Canada S.A.A.Q 519-495-9541 514-487-1891 ext. 377 Michel Morency Grande National Leasing Inc. Constance-Lethbridge 333 boul. Jean-Lesage Peter Grande Rehabilitation Centre Quebec City, QC G1K 8J6 14 Connie Cres. Unit #6 Minh-Thy Truong Canada Concord, ON L4K 2W8 7005 boul. de Maisonneve 418-528-3597 Canada West SRD Bolduc, Inc. 905-738-3800 Montreal, QC H4B 1T3 Jacques Bolduc J.A. Allen & Associates Canada 32 Duquet Joe Allen 514-487-1770 ext. 322 Ste-Therese, QC J7E 3B4 2997 Siverthorn Drive Constance-Lethbridge Canada Oakville, ON L6L 5N4 Rehabilitation Centre 813-410-4884 Canada Alyssa Merilees 603-552-0952 7005 boul. De Maisonneuve Medichair Ltd. West Harry Hignett Montreal , QC H4B 1T3 72 Six Point Road Canada Etobicoke, ON M8Z 2V8 514-487-1891 ext. 246 Canada 416-233-3595

56 NMEDA Circuit Breaker NMEDA MEMBER APPLICATION

QAP Dealer Member $0 to $999,999 in gross sales $1,050* QAP Dealer Member $1 million to $2,999,999 in gross sales $1,575* QAP Dealer Member $3 million and over in gross sales $2,100* QAP Inspection Fee (Initial Inspection) $600 Associate Member (Previously Professional Member) $52.50 Manufacturer Member $0 to $999,999 in gross sales $1,050 Manufacturer Member $1 million to $2,999,999 in gross sales $1,575 Manufacturer Member $3 million and over in gross sales $2,100 Additional Circuit Breaker (Annual) Subscription $16.50 (per subscription) Dealer, Associate, and Manufacturer Members receive (ONE) Subscription with membership

* See http://www.nmeda.com/join-nmeda/ for complete QAP Dealer application process. CONTACT INFORMATION Company Name: ______

Type of Business: ______(Example: Manufacturer, Supplier of Equipment, Conversion Dealer, etc.)

Representative’s Name and Title: ______

Street Address:______

City, State, Zip:______

Mailing Address (if different from above): ______

Telephone #:______Fax #: ______

Tech Name:______E-mail Address:______Telephone #: ______

Website Address: ______

Permission to link from the NMEDA website to your website: Yes or No (circle one)

E-mail Address: ______

Principal(s): ______

Upon joining NMEDA, we agree to follow the association’s Guidelines, Bylaws and Mediation Committee decisions.

Signature: ______

Send payment and CARD TOTAL: $______EXP. DATE ______V-CODE:______information to: CARD TYPE: (circle one) VISA MASTER CARD AMEX NMEDA 3327 W. Bearss Ave. CARD #______Tampa, FL 33618 CARDHOLDER NAME (PRINT) ______PH 800-833-0427 FAX: 813 962-8970 SIGNATURE ______Dues payments are not deductible as charitable contributions for federal income tax purposes. www.nmeda.com For check payment make check payable to NMEDA.

Document revised April 6, 2012.

Summer 2012 57 ADVERTISING INSERTION ORDER

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58 NMEDA Circuit Breaker DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

2012 ADED Conference July 29 - 31 2012 (Kansas City, Missouri) Sheraton Kansas City Hotel at Crown Center Visit www.driver-ed.org for more information.

Abilities Expo - Houston August 3 - 5, 2012 (Houston, Texas) Reliant Center Visit www.abilitiesexpo.com/houston/ for more information.

National Convention for Disabled American Veterans (DAV) August 4 - 7, 2012 (Las Vegas, Nevada) Bally’s Las Vegas Hotel and Casino Visit www.dav.org for more information.

Closing the Gap - 30th Annual Conference October 17 - 19, 2012 (Minnespolis, Minnesota) DoubleTree by Hilton Hotel Bloomington Visit www.closingthegap.com for more information.

2012 SEMA Show October 30 - November 2, 2012 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.

2013 ATIA Conference January 29 - February 2, 2012 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org for more information.

22nd Annual NMEDA Conference February 6 - 8, 2013 (Daytona Beach, Florida) Hilton Oceanfront Resort and Ocean Center Visit www.nmeda.com for more information.

SAE 2013 World Congress & Exhibition April 16 - 18, 2013 (Detroit, Michigan) Cobo Center Visit www.sae.org/congress/ for more information.

To have your information included in Dates to Remember, mail or fax it at least 12 weeks before the event to [email protected] or fax (813) 962-8970.

Summer 2012 59 NMEDA members now have access to free advertising and marketing materials that are designed to promote the network of NMEDA dealers, help expand your customer base and increase sales of mobility products. The online library enables dealers and QAP dealers to personalize free advertising to run in their market, FREE.It’s the most powerful word in the English language. creating a customizable solution to your speciﬁ c advertising needs – just like the And now we’re putting it to work for invaluable, personalized services you provide your clients. NMEDA DEALERS.

Driving Independence

Free Advertising Materials Free Research Free Services Free Website Templates NMEDA has created a free online library of print In the second quarter of 2010, NMEDA commissioned If you need help putting your logo, address or dealer If you do not have a website, choose from one of the ads and radio commercials available for your use. a study to help understand the competitive info on any of the print ad fi les, just let us know. We’ll available templates. All you need to do is to provide The print ads are in both color and black and white, marketplace for our association, measure awareness be happy to do it for you free if you have a hi-res logo. your logo, company information, images and content English and French and available in various sizes to be of NMEDA and the services provided. This information Radio spots are available in several versions and all and we can help you build it out and customize it for used for magazines and newspapers. The radio spots helps determine where opportunity exists regarding have time available at the end of each spot so they can free. To fi nd out more information visit the Cooperative are available in :30 to :60 second lengths catered to attitudes, infl uences and lifestyle factors that affect be tagged with your name and location information. Awareness Program section under Member Login at different audiences. the decision to purchase a vehicle modifi cation. A Most radio stations will tag your location for free www.nmeda.org secondary research study was conducted targeting with the purchase of the media. To fi nd out more visit Each item can be customized with your personalized Physical Therapists, Occupational Therapists and the Cooperative Awareness Program section under dealer and address information. Simply download the caregivers to determine where opportunity exists Member Login at www.nmeda.org. fi les for your graphics department to work with or you in key attitudes, decision criteria and infl uencing. To have the option to preview the fi les as a PDF. Please download the research studies visit the Cooperative Take advantage and utilize the dealer brochure to help note you will need InDesign Creative Suite 4 or higher Awareness Program section under Member Login at explain the benefi ts of working with a NMEDA dealer. to work with the print ad fi les. To see the complete www.nmeda.orgcom. library of available work visit the Cooperative FREE Awareness Program section under Member Login at DEALER www.nmeda.orgcom. BROCHURE

You wouldn’t Buy Anything from this guy, Right?

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DON’t quIpMent BuY YOuR nAtIonAl MobIlIty e tIon ADAPtED deAlers AssocIA VEHICLE ONLINE driving Independence National Mobility Equipment Dealers Association | Driving Independence Driving Independence driving Independence DRiving inDEpEnDEncE ADvAncED AccREDiTATiOnS FOR EnHAncED EvERYOnE iS DiFFEREnT If you, or a loved one, is affected by a disability, ABiLiTiES (Means peace of mind) Beware of cookie-cutter products sold over the get back in the driver’s seat with the assistance Our Quality Assurance Program (QAP) dealers are Internet or through catalogs. No two people A.org | 866.948.8341 nMed of the National Mobility Equipment Dealers audited annually to make sure they are following with a disability are exactly the same. After LOOK FOR THESE SYMBOLS Association of Mobility Dealers, Manufacturers the NMEDA Guidelines. Safety standard, 24- an on-site “in-person” evaluation, you can be Whether you drive from a and Rehabilitation Professionals that advocates hour emergency service, training certifications, sure you are getting the right driving solution wheelchair or care for someone providing safe, reliable vehicles and modifications facility and technical standards to ensure you get customized to your specific lifestyle and needs. who needs to be transported, there to enhance accessibility for all people. NMEDA the best possible care on your road to driving If you need additional support, instruction or DEALER NAME HERE ONLY NMEDA DEALERS OFFER: can help you get on the road to independence is a definite value in working with dealers agree to follow a strict set of industry independence. Be sure to look for the authorized product refinements, your NMEDA dealer is Find your customized mobility solution at your local, authorized NMEDA Quality 4 Individual In-Person Evaluations - No Cookie Cutter Solutions A Assurance Program dealer. Our inventory is always specialized to your needs. Trust DEALER qualified professionals to ensure a guidelines to help ensure your satisfaction and NMEDA logo and Quality Assurance Program there to help you. the experts. Expect safety, reliability and quality assurance from your qualified 4 On-Site Local Support for Sales and Service, People Working with People If you don’t see the nMed NMEDA installer. Stop by for your onsite evaluation, so you can drive away in an NMEDA.org LOGO conversion or installation is done provide you with driving independence. advanced accreditation. You can find a QAP 866.948.8341 adapted wheelchair vehicle custom made for your needs and lifestyle. 4 Factory Supported Warranty Systems, by Factory Trained Technicians logo, keep lookIng! WEBSITE dealer at www.nmeda.org. AND 4 24-Hour Local Emergency Service by our Q.A.P. Accredited Technicians right the first time and can be All NMEDA members work together PHONE properly serviced down the road. to provide safe and reliable adapted NMEDA.org INSERT SPECIALS HERE HERE FIND A DEALER NEAR YOu At www.NMEDA.ORg/Pt 866.948.8341 transportation options to help build the road to independence. · Governing Body of Mobility Products · Performs Individual, On-site Evaluations All MeMbers help buIld the · Advocates & Mediates for those Affected by Disabilities · Provides Custom Solutions roAd to Independence. · Ensures Safe & Reliable Vehicles & Modifications · Advanced Accreditations with Quality Assurance Program nMedA.org | 866.948.8341 · Enhances Accessibility for all People

All marketing and advertising materials are fully customizable for your business and local markets. Save time Driving Independence Driving Independence and money by taking advantage of these free items now.

DEALER NAME HERE can help you get on the road to independence DEALER NAME HERE can help you get on the road to independence Find your customized mobility solution at your local, authorized NMEDA Quality Assurance Program dealer. Our inventory is always specialized to your needs. Trust DEALER Find your customized mobility solution at your local, authorized NMEDA dealer. the experts. Expect safety, reliability and quality assurance from your qualified Our inventory is always specialized to your needs. Trust the experts. Expect safety, LOGO reliability and quality assurance from your qualified NMEDA installer. Stop by for DEALER NMEDA.org NMEDA installer. Stop by for your onsite evaluation, so you can drive away in an 866.948.8341 adapted wheelchair vehicle custom made for your needs and lifestyle. WEBSITE your onsite evaluation, so you can drive away in an adapted wheelchair vehicle LOGO AND custom made for your needs and lifestyle. WEBSITE PHONE AND HERE PHONE INSERT SPECIALS HERE NMEDA.org 866.948.8341 INSERT SPECIALS HERE HERE NMEDA.org · 866.948.8341

60 NMEDA Circuit Breaker NMEDA members now have access to free advertising and marketing materials that are designed to promote the network of NMEDA dealers, help expand your customer base and increase sales of mobility products. The online library enables dealers and QAP dealers to personalize free advertising to run in their market, FREE.It’s the most powerful word in the English language. creating a customizable solution to your speciﬁ c advertising needs – just like the And now we’re putting it to work for invaluable, personalized services you provide your clients. NMEDA DEALERS.

Driving Independence

Free Advertising Materials Free Research Free Services Free Website Templates NMEDA has created a free online library of print In the second quarter of 2010, NMEDA commissioned If you need help putting your logo, address or dealer If you do not have a website, choose from one of the ads and radio commercials available for your use. a study to help understand the competitive info on any of the print ad fi les, just let us know. We’ll available templates. All you need to do is to provide The print ads are in both color and black and white, marketplace for our association, measure awareness be happy to do it for you free if you have a hi-res logo. your logo, company information, images and content English and French and available in various sizes to be of NMEDA and the services provided. This information Radio spots are available in several versions and all and we can help you build it out and customize it for used for magazines and newspapers. The radio spots helps determine where opportunity exists regarding have time available at the end of each spot so they can free. To fi nd out more information visit the Cooperative are available in :30 to :60 second lengths catered to attitudes, infl uences and lifestyle factors that affect be tagged with your name and location information. Awareness Program section under Member Login at different audiences. the decision to purchase a vehicle modifi cation. A Most radio stations will tag your location for free www.nmeda.orgcom. secondary research study was conducted targeting with the purchase of the media. To fi nd out more visit Each item can be customized with your personalized Physical Therapists, Occupational Therapists and the Cooperative Awareness Program section under dealer and address information. Simply download the caregivers to determine where opportunity exists Member Login at www.nmeda.org.com. fi les for your graphics department to work with or you in key attitudes, decision criteria and infl uencing. To have the option to preview the fi les as a PDF. Please download the research studies visit the Cooperative Take advantage and utilize the dealer brochure to help note you will need InDesign Creative Suite 4 or higher Awareness Program section under Member Login at explain the benefi ts of working with a NMEDA dealer. to work with the print ad fi les. To see the complete www.nmeda.org library of available work visit the Cooperative FREE Awareness Program section under Member Login at DEALER www.nmeda.org BROCHURE

You wouldn’t Buy Anything from this guy, Right?

600 nMedA MeMbers quAlIty AssurAnce progrAM personAl on-sIte eVAluAtIons

Summer 2012 61 THE LAST WORD New Online Resource Available FREE for NMEDA Members! By Pete Lucas

In response to Dealer member requests we have put together a free online resource for you, the Make Inoperative Module (MIM). This 20-minute online course will help you better understand NHTSA Make Inoperative Exemption regulations and paperwork requirements. Kristen Clevidence, QAP Coordinator at NMEDA, narrates this course and shows you specific examples from the following topics:

• How to register with NHTSA to use the Make Inoperative Exemption

• Common issues, questions, and non-exempt items

• How to properly use the Make Inoperative Forms and Labels & find documents

To view the Make Inoperative Module, contact Pete Lucas by email at [email protected]. Ask for the direct link to the course. More FREE Online Resources for NMEDA Members (Certificate or Audit Available) NMEDA also provides QAP 1-2-3 courses free to all Dealer members upon request. An official 2-year hard copy certificate is available for QAP-3 Guidelines Training as a stand-alone unit or for QAP 1-2-3 as a bundled course. This online course is accredited by ADED and available for 3 contact hours.

Please specify if you want to take the courses for credit (certificate) or audit only. For-credit courses with certificates require that you set up a free Ignitecast account and successfully pass cumulative quizzes through out the training (75% or higher). Here’s a summary of each below: • QAP 1: Introduction to NMEDA QAP. Briefly explains many benefits and gives details on the quick 6 step enrollment process.

• QAP 2: Audit Preparation- What best practices are inspected for at QAP participating NMEDA member Dealers. A step-by-step guide through the Quality Control Manual, pre-inspection preparation, and postinspection accreditation.

• QAP 3: Guidelines Training - Review of entire NMEDA Guide- lines best practices. 2.75% min.cum.score for 2-year certificate

QAP 1-2-3: Bundled course containing QAP 1-2-3 above. 75% minimum cumulative score for 2-year certificate.

62 NMEDA Circuit Breaker IS COMPLIANCE IMPORTANT TO YOU ?

NMEDA has developed the COMPLIANCE REVIEW PROGRAM to review testing documents and ensure that products meet the FMVSS. Adapt-Solutions is proud to say it is the first seating manufacturer to show compliance to required FMVSS.

Make a company that has third party certified, NMEDA verified in-vehicle crash tested seat bases your first choice! MAKE US YOUR FIRST CALL 1.866.641.0419 www.adapt-solutions.ca Forty years ago The Braun Corporation was formed to open the door to mobility and freedom. Since then we’ve changed hundreds of thousands of lives and helped redefine independence for individuals with disabilities.

We’re very honored to celebrate our 40th anniversary this year with you, our BraunAbility dealers. It’s been an incredibly rewarding journey so far, and all of us are excited about what the future holds.

We owe our success to you!