JOHNS HOPKINS CAREY BUSINESS SCHOOL

Strategic Conflict Management

Conflicts are an unavoidable feature of management, arbitration, mediation, supply-chain organizational life. When handled poorly, they may management, general management and human fester or explode, but they will not disappear. When resource management. handled well, conflict can unify organizations, promote strategic change, and unlock human Faculty potential. In this dynamic, interactive course, Erik Helzer, PhD (Cornell University) is an Assistant students will examine the roots of conflict – from Professor in the research track at the Johns Hopkins disagreements around the watercooler to large scale Carey Business School. His research focuses on moral organizational upheaval—and hone research-backed character, ethical behavior, and belief accuracy. He techniques for managing conflict. has a number of awards including the Society for Personality and Social Psychology Student All conflicts, regardless of size or complexity, are Publication Award and the Sage Graduate Fellowship experienced and maintained through person-to- at Cornell University. He has been published in many person interaction. Thus, the bulk of the course will journals including Theory and Research in Education, focus on understanding the roots of disagreement the Journal of Personality and Social Psychology, and between individuals. Students will sharpen their skills Personality and Social Psychology Bulletin. Professor for handling a variety of conflicts (including those Helzer has a profound understanding of conflict between co-workers, managers and employees, and management and how to navigate through different organizations and stakeholders). Lessons learned will conflicts with psychological nuances in both business then be “scaled up” to inform students’ and social environments. understanding of conflicts at the broadest institutional level, which have the power to shape Fee: (includes materials, continental breakfast, organizations’ long-term outcomes for better or for and lunch) worse.  $3,200 for the 2-day seminar Who Should Attend  20% discount to JHU and JHHS employees $2,560 This seminar serves individuals at all career stages as  JHU employees may use tuition remission for well as rising managers who want to improve their the seminar conflict management performance and outcomes. Participants with the following areas of expertise Location may particularly benefit from this course: sales and Baltimore Harbor East marketing, planning and development, real-estate

Day 1 Day 2 Registration and Breakfast Breakfast 8:30 – 9:00am 8:30 – 9:00am Morning session Morning session (including a coffee break) (including a coffee break) 9:00am – 12:00pm 9:00am – 12:00pm

Understanding the anatomy of conflict From understanding to practice: Hands-on . Interpersonal roots of conflict and exercises in conflict management naïve realism: Conflict as a clash of . Managing feelings and identity realities concerns in conflict . On what do we disagree? The “three . Creating conversations to build conversations” underlying understanding disagreement . Psychological interventions for . Being right vs. moving forward: Being improving self-regulation in conflict clear on motives for resolving conflict Lunch and Afternoon Preparation Lunch and Afternoon Preparation 12:00 – 1:00pm 12:00 – 1:00pm Afternoon Session Afternoon Session (including a coffee break) (including a coffee break) 1:00 – 4:00pm 1:00 – 4:00pm

Understanding and overcoming the clash of Managing organizational upheaval conflict styles . Team action for managing large-scale . What are the hidden beliefs and conflict assumptions underlying different . Designing a conflict management strategy approaches to conflict? for particular problems and contexts . What is one’s own conflict style, and . Team challenge how does it “color” one’s interpretation of disagreement? . How does one navigate a diverse world in which conflict means different things to different people?

The Johns Hopkins Carey Business School • Executive Education carey.jhu.edu/exec-ed 410-234-9440 or [email protected]