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Conflict Management Strategies of Organizations (A Study of Anamco and Capital City Ltd)

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Conflict Management Strategies of Organizations (A Study of Anamco and Capital City Ltd) i TITLE PAGE CONFLICT MANAGEMENT STRATEGIES OF ORGANIZATIONS (A STUDY OF ANAMCO AND CAPITAL CITY LTD) BY ONOWU MARK CHUKWUEMEZIE PGIMBAl06/46342 A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTERS IN BUSINESS ADMINISTRATION DEGREE (MBA) IN MANAGEMENT DEPARTMENT OF MANAGEMENT FACULTY OF BUSINESS ADMINSTRATION SCHOOL OF POST GRADUATE STUDIES UNIVERSITY OF NIGERIA ENUGU CAMPUS SUPERVISOR: CHIEF J. A. EZEH MARCH 2008 ii CERTIFICA TION I Onuwu Mark Chukwuezie, a Post Graduate of Department of management with Registration Number PG/MBA/06/46342 has satisfactorily completed the requirements of the course and research work for the Award of Masters Degree in Management. The work embodied in this report is original and has not been duplicated in parts or full for any other Diploma or Degree programme. ______________________ ____________________ CHIEF J. A. EZEH DR. U.J.F EWURUM Project Superior Head of Department ______________________ ____________________ Date Date ____________________________________________ ONUWU MARK CHUKWUEZIE Student iii DEDICATION This Research work is dedicated to the God Almighty for his love and care iv ACKNOWLEDGEMENT I want to use this medium to acknowledge those who contributed in way or the other to the success of this research work. First and foremost, I want to appreciate God for sparing my life with good health, enablement and knowledge throughout this programme and research. Without him it couldn't have been possible for me to do any thing I want also to show appreciation to my beloved wife Amaka Onowu, unflinching support. Her words of encouragement enabled me to continue during boring situations as a result of data collections and my official engagement in the office. I remain grateful particularly to my supervisor Chief J. A. Ezeh for the able and professional way he had directed me throughout the academic work. In spite all his schedules, he still found time to go through the pages of the work, making constructive criticizing and corrections. Let me as well acknowledge the role played by my father Chief E.M.N Onowu, his fatherly advises was encouraging. Also my friends Morris Onyibor, Sheriff, Uju Eneh, Chekwas and many others too numerous to mention. May God bless you all. ONOWU MARK CHUKWUEMEZIE PGIMBA/06/46342 v ABSTRACT This study critically explicates the conflict management strategies of organizations in Nigeria with special references to ANAMCO AND CAPITAL CITY AUTO LTD both in Enugu. The researcher used Survey research method in carrying out the research. During the survey, questionnaires, Personal interviews and physical observation were used, while secondary data was also used to complement. The survey cut across all facts of stakeholders. Data was analyzed using frequency distribution of the respondents' opinion in contingency tables and ranked in percentages. The researcher further reviewed related literatures on the subject matter to sample the opinions of various authors and authorities on the subject. The literature review centered on the key issues involved in conflict management. Several findings were made in this research which includes among others that. A wide range of intervention activities may be utilized to deal with conflicts at various organization levels. In response to the findings made, the following recommendations were made. That to increase cooperation between departments in trying to facilitate mutual communication of needs and minimize the negative attitudes, two strategies should be employed. They are locating a common enemy and locating a super ordinate goal. vi TABLE OF CONTENTS TITLE PAGE ..................................................................................................................... i CERTIFICA TION ........................................................................................................... ii DEDICATION.................................................................................................................. iii ACKNOWLEDGEMENT ............................................................................................... iv ABSTRACT ....................................................................................................................... v TABLE OF CONTENTS ................................................................................................ vi CHAPTER ONE ............................................................................................................... 1 1.1 INTRODUCTION. .............................................................................................. 1 1.2 STATEMENT OF THE PROBLEM. .................................................................. 2 1.3 OBJECTIVE OF THE STUDY. .......................................................................... 3 1.4 STATEMENT OF HYPOTHESIS ...................................................................... 4 1.5 SCOPE OF STUDY. ............................................................................................ 4 1.6 SIGNIFICANCE OF THE STUDY..................................................................... 5 1.7 LIMITATIONS OF THE STUDY....................................................................... 5 1.8 DEFINITION OF TERMS. ................................................................................. 6 REFERENCES .................................................................................................................. 7 CHAPTER TWO .............................................................................................................. 8 REVIEW OF THE RELATED LITERATURE ............................................................ 8 2.1 THE NATURE OF CONFLICT .......................................................................... 8 2.2 CONFLICT IN ORGANIZATIONS/ENTERPRISES ...................................... 11 2.3 ANALYZING ORGANIZATIONAL CONFLICT ........................................... 12 2.3.1 SOURCES OF CONFLICT ............................................................................... 13 2.4 CONFLICT MANAGEMENT .......................................................................... 17 2.4.1 GLOBAL PERSPECTIVE OF CONFLICT ...................................................... 19 2.5 MANAGING INTERPERSONAL CONFLICT ............................................... 29 2.5.1 MANAGING INTERPERSONAL CONFLICT ................................................. 32 2.5.2 MANAGING INTERDEPARTMENTAL CONFLICT .................................... 35 vii 2.6 NEW APPROACHES FOR MANAGING INTERDEP-ARTMENTAL CONFLICT ........................................................................................................ 37 2.7 CONFLICT MANAGEMENT AND RESOLUTION FOR TEAMS ............... 43 CHAPTER THREE ........................................................................................................ 51 RESEARCH AND METHODOLOGY......................................................................... 51 3.1 METHODOLOGY ............................................................................................ 51 3.2 RESEARCH DESIGN ....................................................................................... 52 3.3 POPULATION AND SAMPLE SIZE OF THE STUDY ................................. 53 3.4 INSTRUMENTS FOR DATA COLLECTION................................................. 54 3.5 SOURCES OF DATA ....................................................................................... 55 3.6 METHOD OF DATA ANALYSIS ................................................................... 56 3.7 DECISION CRITERIA HYPOTHESES FOR VALIDATION OF HYPOTHESES .................................................................................................. 56 CHAPTER FOUR ........................................................................................................... 59 PRESENTATION AND ANALYSIS OF DATA ......................................................... 59 4.1 QUESTIONNAIRE ADMINISTRATION ........................................................ 59 4.2 HYPOTHESES TESTING ................................................................................ 65 CHAPTER FIVE ............................................................................................................ 71 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION .......... 71 5.1 SUMMARY OF FINDINGS. ............................................................................ 71 5.2 CONCLUSION .................................................................................................. 72 5.3 RECOMMENDATIONS. .................................................................................. 73 BIBLIOGRAPHY ........................................................................................................... 75 APPENDIXES ................................................................................................................. 79 1 CHAPTER ONE 1.1 INTRODUCTION. Conflict is inevitable to any business organization or institution. The Chinese embraced crisis or conflict as a concept for many centuries. The symbol for their word "crisis called “woi-ji” is actually combination of two words,' "danger and a opportunities" Conflict may be perilous as well as being advantageous to organizations, institutions or states. It all depends on the way and means the organization, institutions or state can play a conflict situation to its advantage or disadvantage. It can destroy organization, institution or state, if it is not properly prevented or managed.
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