(IV) : January – March 2018
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UGC University Grants Commission Journal No.: 48996 (Conference Special) Volume 6, Issue 1 (IV) January - March 2018 National Level Conference On MARKETING IN DIGITAL INDIA: TRENDS, OPPORTUNITIES & CHALLENGES 19th & 20th February, 2018 In Association with Indian Academicians and Researchers Association (IARA) website: www.iaraedu.com Best College Award in South India AICTE Approved SAQS accredited Postgraduate programs AIU equivalence for MBA programs NBA accredited Postgraduate programs ABOUT IPE The Institute of Public Enterprise (IPE) was established in 1964 for the study of issues and policies relating to public enterprises (PEs). Shri.S.S Khera, ICS, the then Cabinet Secretary, Government of India, had conceived the idea of a research institution that would undertake a systematic and sustained study of issues relevant to the formulation of policies towards public enterprises. In the early sixties, when PEs were designed as the principal instrument to serve the social and economic objectives of development, Shri. Khera felt that there was need for an institute which would collect relevant information and documents on PEs, study specific issues and undertake consultancy and training exclusively for PEs. Dr.V.V. Ramanadham, the then Professor and Head of the Department of Commerce, Osmania University, translated Shri Khera’s concept into a reality that is IPE, with the active support and guidance provided by the late Dr. D. S Reddy, then Vice-Chancellor, Osmania University as an autonomous, non-profit society at the initiative of the then Cabinet Secretary to the Government of India, Shri S.S.Khera, ICS, and late Dr.D.S.Reddy, Vice-Chancellor of Osmania University. The Indian Council of Social Science Research (ICSSR), Ministry of Human Resource Development, Government of India, recognized the Institute as a ‘Centre of Excellence’ in social science research in 1976. The Institute is partly funded by the ICSSR and the Government of Andhra Pradesh. The Institute is located in a picturesque greenwood area at Hyderabad in Osmania University Campus. Over the last 40 years, the Institute has widened the area of its work. Starting with research, the Institute soon found itself having to undertake consultancy for PEs and responding to the training needs of the executives of PEs and various educational programmes. The Institute became a pioneer in the field of computerization, assisting the Government of Andhra Pradesh and several other states in formulation of computerization policy, developing software for PEs and public systems, and on the use of computers as a decision support system. The educational programmes of the Institute have their basic foundation in the various research, training and consultancy activities undertaken by the Institute for public and private organizations/industries over the last four decades. The programmes are the natural extension of the educational activities of the Institute from the short term management education to the long-term one and have lead to vertical integration of the research function. The insights into management education began in 1981 with the commencement of a 3-year part time MBA (PE) programme for practicing managers. In the year 1995, the Institute started a two-year full time Post Graduate Diploma in Business Management (PGDBM), recognized as equivalent to MBA by the Association of Indian Universities (AIU), to provide skilled human resources to meet the requirements of the Industry. Consolidating on the experience and to meet the needs of the industry, the Institute commenced two- year full time Post Graduate Diploma in Management - Retail and Marketing (PGDM-RM) in 2007, Post Graduate Diploma in Management - Banking, Insurance and Financial Services(PGDM-BIF) in 2008 and Post Graduate Diploma in Management - International Business (PGDM-IB).. Institution also started Executive PGDM in 2009. These courses are recognized by AICTE. These insights have led to the creation of a niche for itself in the conduct of the PGDBM course. IPE’s long association with the Indian industry has been responsible for its pre-eminent position in the area of management education. ABOUT ICSSR Indian Council of Social Science Research (ICSSR) was established in the year of 1969 by the Government of India to promote research in social sciences in the country. The Council was meant to: Review the progress of social science research and give advice to its users; Sponsor social science research programmes and projects and administer grants to institutions and individuals for research in social sciences; Institute and administer scholarships and fellowships for research in social sciences; Indicate areas in which social science research is to be promoted and adopt special measures for development of research in neglected or new areas; Give financial support to institutions, associations, and journals engaged in social science research; Arrange for technical training in research methodology and to provide guidance for research; Co-ordinate research activities and encourage Programmes for interdisciplinary research; Develop and support centers for documentation services and supply of data; Organize, sponsor, and finance seminars, workshops and study groups; Undertake publication and assist publication of journals and books in social sciences; ABOUT IARA Indian Academicians and Researchers Association ( IARA ) is an educational and scientific research organization of Academicians, Research Scholars and practitioners responsible for sharing information about research activities, projects, conferences to its members. IARA offers an excellent opportunity for networking with other members and exchange knowledge. It also takes immense pride in its services offerings to undergraduate and graduate students. Students are provided opportunities to develop and clarify their research interests and skills as part of their preparation to become faculty members and researcher. Conference Convenors M. J. Rama Krishna A. Rakesh Phanindra Advisory Committee 1. Prof. R. K. Mishra, Sr. Professor & Director, IPE 2. Prof. S. Sreenivasa Murthy, Professor & Dean, IPE 3. Prof S. K. Mathur, Sr. Faculty Member, Former Executive Director, APSRTC 4. Shri Girish Bantwal, Director, MGTM, Indian Market Unit, SAP 5. Shri C. V. Guru Rao, Director, S R College of Engineering 6. Shri Saisatish, CEO, Indian Servers Academic Committee 1. Prof. R. K. Mishra, Sr. Professor & Director, IPE 2. Prof. V. Anji Raju, Associate Professor, Marketing 3. Dr. M. L. N. Rao, Associate Professor, Marketing 4. Dr. V. Srikanth, Associate Professor, Marketing 5. Dr. Meher Karuna, Assistant Professor, Marketing 6. Mr. P. Mahesh, Assistant Professor, Marketing 7. Dr. Prarthana Kumar, Assistant Professor, Marketing Organizing Committee 1. Mr. M. J. Ramakrishna, Assistant Professor, Marketing 2. Mr. Rakesh Phanindra, Assistant Professor IT 3. Ms. Chiru Hasini Tondapu, Student Coordinator, IPE 4. Mr. Bharathraj Murthy, Student Coordinator, IPE 5. Mr. Naga Sai Umesh Sarma Kavuri, Student Coordinator, IPE 6. Mr. M. Akhil, Student Coordinator, IPE 7. Ms. Chaitali Argulewar, Student Coordinator, IPE MESSAGES Message from Director Dr. RK Mishra Director - IPE At the Commencement of the two day National Conference on ‘Marketing in Digital India: Trends, Opportunities and Challenges’, it gives me great pleasure to send you a very sincere message of support and good wishes. I send you this message as an individual who is a well- wisher of the organizers and many of the participants of this conference. But I send it also as the Director of the Institute of Public Enterprise and part of the advisory Committee of the Conference. In my view, nothing is more important in the present world than the striving for the common good which finds expression in the honest collaboration among individuals, peoples and nations. Such collaboration, in turn, requires the cultivation of reliable partnerships between like-minded organizations and movements. Through this collaboration a lot of solutions can be found to unknown problems that come up all of a sudden and this a great platform to educate, discuss and compliment on all the trends, opportunities and challenges that are on the road ahead. In this respect, I welcome and applaud your chosen conference theme ‘India Internet Marketing’. A great theme to go forward with the number of online users in India increasing every day. Marketers should be looking forward to the online platform and make internet their core source to reach customers. I wish the faculty at Institute of Public Enterprise to join me in sending you this message of support. Wishing you all a very fruitful and rewarding conference! Message from Dean Dr. S Sreenivasa Murthy Dean & Chairman – Placement - IPE The two Day National Conference on Marketing in Digital India: Trends, Opportunities & Challenges, has provided an opportunity for researchers, academicians and professionals to meet, interact and exchange ideas on this contemporary subject. It discussed at length the challenges for India at the dawn of digital age and super digital economy by 2020, embracing of digital technologies by consumers various problems for Marketing, dynamics of 4Ps, CRM Challenges etc. The conference conveners Prof. M J Ramakrishna and Prof. A Rakesh Phanindra need to be complemented for this excellent initiative. Dr V Srikanth Head - Research & Marketing School – IPE India is on the fast track to become Digital India. The seeds for Digital India have been sown in early 90’s with