Ingenio Nº 38 | NOVEMBER 2018

AI and cloud for the Interview with Next station: new Guía Repsol J.M. Rodríguez

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Ayesa boosts its Industry 4.0 business through Digital Factory

The company combines all of its potential as an industrial engineering firm and technology integrator in a differentiating proposal, named Digital Factory, for the digital transformation of the manufacturing sector. Ingenio Nº 38

Summary

04 Digital Factory launching 06 My tourist guide is a robot 08 Interview with the Ayesa’s CIO 10 Smart Life and Actica Contents and design: Corporate Communications 12 metro Department. General Corporate Managing 13 Supervision of Delfín platform Contact: SAP classification [email protected] 14 15 Bergara link Head office: Edificio Ayesa, Marie Curie, 2 GNL bunkering Parque Científico Tecnológico Cartuja 16 41092 Seville, Spain 17 Back office for utilities

All material is subject to copyright. It is Photonews strictly prohibited to distribute all or any 18 part of this magazine without the express permission of the author. 19 Ayesa Foundation PRESIDENT’S OFFICE 3

Competing

The companies that sell knowledge are finding something else to do at the weekend. largely similar to football teams. Both Our followers are the customers. They award businesses are based exclusively on the their orders to their favorite teams. They capacity of their workforces; they act in know that they count on their dedication markets structured into levels, which they and effort, blindly trusting their victory and access, are “promoted” or “relegated” paying the entrance price into the stadium, depending on their efforts; competing to win provided it is at market prices, naturally. or lose contracts; and vastly sensitive to the When they see us fail, they do not feel that moral status of their players. we have defended their interests, we do not Those of us who work in them must be fulfill their expectations, they boo us and aware that their future, and therefore ours, stop going to the match. depends basically on our attitude. How many The fate of the teams that do not raise to the teams filled with magnificent players drop standard is relegation, economic disaster down a level solely because their athletes and, in many cases, disappearance. lose sight of their targets, throw in the towel, Companies that sell knowledge must be let themselves be defeated by inferior teams aware of this parallelism. We do not go to the and round this off with the club’s demise, office every day merely to work, we come to and ultimately, their own. compete. No company exists with machinery On the contrary, often the complete opposite that manufactures simply through human happens, teams with seemingly mediocre attention. We are a team that fights every squads that give their heart and soul, day to be the best and to thrill our customers offering 110%, defeating the big guns and so that they prefer us over the competition. causing a shock upset. They rise upwards, Ayesa proudly boasts a great team. We play bolster their position amongst the leaders, in the major leagues worldwide. Our prestige and always seek out the victory that is the is continually on the rise. Our customers only thing that assures them a bright future. wear our shirt. Our rivals perceive us with Football teams have followers. People who respect and try to snatch our players, so believe in them, proudly wearing their that they end up forming part of lesser colors, support their efforts and cheer them teams. on to win. When they see an attitude of We can feel proud of our colors. We are struggle and victory on the field, they revel magnificent players that every day take to in the moment and cheer on their players. the field, going that extra step in order to If they notice a lack of drive and reluctance, compete ... they whistle, lose their faith and end up

José Luis Manzanares Japón President of Ayesa 4 INDUSTRY

Augmented reality is one of the most in-demand technologies today.

Ayesa: a driving force in Industry 4.0

>> The company combines all of its potential as an industrial engineering firm and technology integrator in a differentiating proposal, named Digital Factory.

Ayesa has founded a new division called Digi- is happening in some cases. For this reason, carried out within the aeronautical sector tal Factory, which concentrates all its current we are seeking out the best solution on the and satellite manufacturing, as well as other services for the digital transformation of the market and integrate it through the provision manufacturing industry items, such as plastic manufacturing sector. of added value geared towards optimization of packaging for cosmetics. In this way, the company embarks on a signifi- processes.” At any rate, the Digital Factory service is cant endeavor aimed at growth in the field of In this regard, he adds that the sector of focused on all types of sectors, from agri- Industry 4.0. with a differentiating offer, which Industry 4.0 or Connected Industry has the foodstuffs, consumer products and electronic consists in the implementation of intelligent challenge of combining the engineering of in- components to oil and gas, along with raw technologies from within the prism of indus- dustrial processes with digitalization, “meaning materials. trial engineering. it was imperative that from Ayesa this market The application of smart technologies to Ayesa boasts three decades’ experience in in- has been broached.” the productive sphere is growing worldwi- dustrial projects, as well as IT systems applied Amongst the projects developed include those de, however it is still perceived as a sector The sector has the challenge of combining the engineering of industrial processes with digitalization to multiple sectors. In addition, it possesses wide-ranging knowledge of Smart solutions, based on big data, analytics or machine learning, applied to strategic sectors such as water, energy, mobility or security. Pedro Sanz, Managing Director of the Digital Factory, stated that “digitalizing an ineffi- cient factory means making a digital factory, though this remains inefficient, which is what The agri-food industry can multiply its efficiency thanks to new technological enablers. INDUSTRY 5

A growing sector

Industry 4.0 Investment Industry 4.0 Investment (in % p.a. until 2020) (in US$bn p.a. until 2020)

Aerospace, defence & Security 5% 15

Automotive 5% 65

Chemicals 5% 45

Electronics 7% 243

Engineering & construction 5% 195

Forest, paper & construction 4% 15

Industrial manufacturing 5% 177

Metals 4% 55

Transportation & logistics 5% 97

Weighted Average 5% Total 907

Source: PWC.

closely linked to innovation. Even though the with the production process. It is the only large-scale companies are backing greater possible solution to efficiently automate short investment, there is a major scope for indus- or customized runs, along with highly variable trial SMEs, “even for those who have yet to products” he went on to explain. make strides in the world of automation”, the executive added. ‘Quick win’ To bring clients closer to the service, Ayesa is With regard to technological aspects, the offering a complementary preliminary diag- executive points out that “we do not go with a nostics program to firms, that takes a day to specific one just because of its name; first we try to understand where the opportunities for improvement via digitalization are located, and To bring clients closer then we propose solutions. Nonetheless, I can to the service, Ayesa state that augmented reality and M2M com- munications are currently the most common is offering a preliminary solutions.” diagnostics program Also, what is favored at the moment is the “quick win” solution, that is, a minor inves- to firms tment that solves a major problem. “Since the digitization decision comes from management complete during a factory visit. layers, we usually start by proposing digital “Based on main aims and issues identified dashboards or machine sensorization to by senior management, the possibilities are obtain swift diagnostics.” observed so that a proposal can be made that In the medium-term, augmented reality and always has processes as its starting point. virtual reality are going to imply a revolution Usually, between 15% and 20% efficiency with regard to their contribution when it improvements can be achieved without new comes to training workers rapidly, thereby technology. From this premise onwards, we adapting them to overcome changes more then seek out the best additions by applying effectively and thus minimizing errors. technology, at times disruptive, at times widely The next step, which has already arrived, is proven.” that of the application of artificial intelligence Along these lines, Sanz stresses that Ayesa (AI) in industrial production, which for some has the capacity to perform the entire EPC or has already become a reality. turnkey project, that is, even undertaking the Finally, Sanz indicates that the introduction of physical implementation, due to its multi- The automotive sector is one of the most automated. new technology or, in general, transforming disciplinary product offer. production methods entails a delicate change The shift from automation to digitization management, which is occasionally more “involves introducing people into the digital important than technological improvement universe, so that even a customer can interact in itself. 6 DIGITAL MANAGEMENT

Guía Repsol has more than 60,000 points of interest, 10,000 restaurants and 2,000 documented experiences. My tourist guide is a robot

>> Launched in June, the new Guía Repsol introduces as a major innovation a journey planner fitted with a chatbot installed in the mobile application based on the IBM Watson solution.

Behind every innovative project, there is riences. With regard to the journey planner, to define the interaction and the improve- always an IT consultant at the helm, mixing the application guides the user, step-by-step, ment of the user experience. the necessary technological ingredients to along different routes, allowing also for the Ayesa has implemented the CMS (content bring the vision to life. creation of a kind of blog. manager), with different APIs required for In the case of the new digital edition of the It is an immense compilation of data that the integration with third parties, serverless pro- Guía Repsol, Ayesa has been the firm in user can also save to their profile through cesses for micro-services, system alert and charge of developing and implementing the monitoring, integration with Repsol’s user digital platform on which the Spanish tourist Ayesa has implemented management and recovery systems, along guide par excellence is based. with platform scaling. Repsol has backed the web for a ground- the digital platform “Renewed technologically and strategically breaking concept, focusing on information on which it is based with technology based on Python / Django, obtained through journeys, experiences and and chatbot with Repsol is committed to this type of Open tourism resources, as well as a collaborative Source technology, with great acceptance planner for group trips. Meanwhile, the major cognitive technology among the developers’ community and using breakthrough of the mobile application is a infrastructures integrated into Amazon Web chatbot developed using cognitive techno- geolocation, and then share this with friends. Services. This facilitates scalability, improves logy. According to the Guía Repsol on its own we- the availability of the platform, reduces costs With this renewed tool, the Guía Repsol (for- bsite, “whichever device you own, this tool by being a pay-per-use model and favors merly known as the Guía Campsa), which has allows you to get the most out of your trip streamlined resource management”, sum- been on the market for almost four decades, with features to inspire and plan.” marizes Manuel Vázquez Montoto, Project consolidates its position as the leading prac- Browsing is intuitive and simple. To achieve Manager. titioner in the tourism sector in Spain with this, usability tests, rumbles and concept Conversely, the mobile application represents more than 60,000 points of interest, 10,000 trials have been carried out, as well as ex- the major innovation of this 2018 edition. restaurants and 2,000 documented expe- perts from collaborating companies of Repsol Here the group has opted to enhance the DIGITAL MANAGEMENT 7

interaction with the inclusion of a chatbot, based on IBM Watson’s cognitive techno- logy, which is currently one of the flagship models of this type of service. Acting as a travel assistant, queries can be sent on gastronomy and tourism in any of the chosen destinations. Available around the clock, 365 days a year, in addition to offering personalized content based on the conversation and preferences of each user, it reduces the costs of interac- tion with an unlimited potential of simulta- neous queries. For its development, a consultancy and support collaboration agreement with IBM Watson has been reached. “Different phases of consultancy, analysis and training of the chatbot were carried out, preparing more than 5,000 questions and Mobile application of the Guía Repsol that contains a tourist chatbot. implementing up to 26 intents or consul- tation topics within the platform,” says tion or cultural and leisure activities, thanks as a technological solution. The streamlined Vázquez Montoto. to the partnerships signed with portals such and centralized control of the platform pro- The app includes more than 2,000 exclusi- as Booking.com and elTenedor, not to men- vided by this infrastructure model is of the ve plans and routes, with the possibility of tion the 528 restaurants with the distinctive utmost importance.” customizing them to create tailor-made trips ‘Soles’. Ayesa has held the status of Repsol ap- that contain any of the contents listed in In addition, Vázquez Montoto highlights proved supplier since 2012, with several the Guía Repsol. It also has the possibility of among the values of the project “constant technological projects being carried out with direct booking for restaurants, accommoda- innovation and a commitment to the cloud the group from this date onwards.

The electronic administration in Castilla-La Mancha reaches out to industrial firms >> Ayesa integrates 30 new procedures of the Department of Industry in the digital platform of the regional administration to facilitate the filing procedures of permits and certifications via internet.

The electronic administration in Spain con- adds to the numerous contracts that Ayesa tinues to make strides forwards, increasing has performed along these lines for several the number of procedures that can be per- regional administrations. formed on the Internet. Ayesa, which boasts “It is possible to improve the relationship extensive experience in these IT systems, between the Department of Industry with has just successfully integrated 30 new companies, fostering the development in the procedures from the Department of Industry region, by providing swift responses to com- and Energy of Castilla-La Mancha. panies on their industrial registers. It also Thus, from now on, companies that need facilitates the immediate communication of to apply for permits or certifications for data to Ministry of Industry, Commerce and their facilities, amongst these gas stations, Tourism.” lift, refrigeration or thermal installations, Most of these procedures were previously X-rays and mechanical workshops, will do submitted in hard copy and have now been so through the César Platform, on which replaced by an electronic counter that the electronic administration system in the facilitates the provision of documentation, Autonomous Government of Castilla-La Man- internal processing, electronic notifications, cha has been developed and which supports Industrial installation. signing and interoperability with other stake- important procedures pertaining to citizens- holders, such as the Ministry. In addition, hip and business fabric. To achieve this, Ayesa has connected the companies can receive automatic and imme- This project’s aim is to automate administra- platform with the SAP CRM, amongst other diate certificates of activities they perform tive filing processes, in such a way that the items. without manual intervention. whole cycle is covered, from requesting a José Luis López Aranda, the project’s mana- Finally, López Aranda highlights that the 30 procedure to its resolution, in the most strea- ger, points out that this is a development of procedures have been put into operation in a mlined and effective manner possible. electronic administration based on SAP and record time of six months. 8 INTERVIEW

José Manuel Rodríguez CIO (Chief Information Officer) “Our technological maxim is to tend to seek out cloud- based and mobility solutions”

José Manuel Rodríguez (Sevilla, 1975) has holiday leave... held the post of CIO (Chief Information Offi- What are the pillars of the strategy cer) at Ayesa for eleven months. He arrived being implemented? from Abengoa, where he held this same posi- The basic pillar is always to be close to the tion as well as other positions of responsibili- business, to listen to its needs and provide it ty for 17 years, joining the group with the aim with technological support in real time. of aligning the IT policy to the business and But, beyond that, we have outlined a series maintaining the group at the cutting-edge in of key items. First, to standardize as much as terms of technology. possible the two different strands of IT and, In recent months, he has embarked upon se- secondly, efficiency must be our watchword. veral important projects, some of which have It is important to mark out the limit between already come into being, such as the migra- developing internally and buying a market tion of the SAP database to Hana, to adopt solution. Whenever we talk about processes the latest technological version of the leader in business management software. This step “We have united the is only the beginning for the final migration to SAP S4 in the medium-term and optimizing presence control the company’s management procedures. systems through Rodas

Ayesa is a multinational firm, with 4,500 technology created by employees spread across 17 countries Ayesa AT” and several business areas. What are the main IT tools you currently have that do not support a competitive advantage on-hand? we will back the second. In case it is neces- The company has a very complete suite sary to carry something out in-house, it is of tools thanks to a strong commitment evident that we must rely on Ayesa AT. to state-of-the-art solutions in the market, On the other hand, for me it is fundamen- including SAP and Office 365, with all its as- tal that every project has a sponsor. It is a sociated products such as Sharepoint, office typical error in large corporations that IT automation tools, Yammer, Onedrive, Skype departments design projects thinking about technology and not in terms of business. Our “We are giving a maxim is to tend to seek out cloud-based solutions and always in mobility. complete overhaul to Along these lines, what are the most the working post, with significant projects you are currently new communication working on? of the company. Subsequently, a Business We are giving a complete overhaul to the Intelligence (BI) system will be implemented, solutions” working post, with new communication to provide the company with control dash- solutions. We have also just launched a new boards and streamline the decision-making for Business and Email. All of course stored application for IT incident management and processes. in the cloud. requests (ticket), adapted to all devices and Finally, we have united the presence control Precisely, we have just implemented on available in multi-languages. Other significant systems through Rodas technology created Sharepoint Alejandría, the new documenta- projects are the constant updates that are by Ayesa AT. This project has been un- tion manager. Another very important tool in being made to tools such as the curriculum dertaken to coincide with another access our day-to-day life is the processor system, 2.0. and the processer. control for the central building of Seville, with which has been developed by our team. It is Likewise, a welcome itinerary tool for new which it is only intended to improve physical a highly important tool, since it supports all employees is about to see the light, which security. the approval circuits of the company, such seeks to facilitate their incorporation and A majorly significant project that you as purchases, trips, liquidations of expenses, introduce them into the corporate culture have just completed is the migration of INTERVIEW 9

José Manuel Rodríguez, Ayesa’s CIO, next to his bicycle with which he goes every day to Ayesa’s central offices in the PCT Cartuja in Seville.

the SAP database to Hana. What bene- this in early 2019. It is worthwhile noting made in every way to defend ourselves fits have been achieved through this? that this work has been performed by Ayesa against attacks. We have two lines of action: The migration to Hana is a mandatory AT itself, which boasts extensive experience on the one hand, investments must be project for any company whose operational in SAP projects. With this undertaking, it can made that protect us and on the other, a few basis is in SAP. That said, the most natural now add another successful notch on the months ago we activated an email protec- thing is to do this in two steps. The first thing post. tion service that significantly reduces the we have done is to migrate the database, Where must the company make more risk of identity theft attacks. then transferring this to SAP S4 Hana. strident efforts in the field of IT? Furthermore, employee awareness is of With this first phase a great deal is gained All of the forgoing is key, but to this day, the utmost importance. Still, however many in terms of performance, especially in the unfortunately, one of the issues on which all protection measures that are introduced, reporting module (BW), and this also allows companies in the world must have in their hackers will always be one step ahead. It us to take a new step in the evolution of sights is cybersecurity. Sadly, this does not is very important that we all stay alert and project planning (BPC) to facilitate the tasks seem to improve, moreover the opposite notify the IT department of any suspicious of project managers. We would like to start is true. Greater efforts must be continually activity. 10 SMART LIFE

Ayesa relaunches under the name of Smart Life its smart technologies area

>> Ayesa’s chairman, José Luis Manzanares Japón, pointed out that in another decade this emergent business line has to become the main of the group.

Juan de Dios Hermosín, managing director of the Smart Life area, during the presentation event.

Ayesa has relaunched its smart technologies technology, meaning this is Ayesa’s standout area under the banner of Smart Life (formerly differential element. Smart Infrastructures), with a revamped Thus, he affirmed that the future will be mar- image and bearing the motto of “intelligence ked by the stability within the team, value in applied to everyday life”. JOSÉ LUIS MANZANARES JAPÓN the solutions offered and greater business After four years of activity, the company has Employees must have imagina- volume. “We must learn to work in teams and structured its offer into five divisions: energy, tion to create a future that the multiply the offers. We have to grow with our water, mobility, cloud & ITO and security. world has yet to ponder” traditional customers but must also diversify. With the integration of knowledge from this And we are good at what we do, so if we set of activities, the goal is to develop inno- apply a little statistical know-how, the results vative solutions based on the latest techno- are guaranteed.” logies (IoT, big data or machine learning) to improve life in cities. GERMÁN DEL REAL URBANO Own products Currently, the division is composed of 140 We are able to talk to our He also highlighted Ayesa’s potential in big employees, to which we must add the almost customers about other issues data projects, as “a lot of what we are able 260 employed in Actica, the Mexican subsi- thanks to Smart Life” to sell today is due to our knowledge and diary specializing in ITS (intelligent transport experience in this technology. Knowledge systems) and prison security (smart prisons). that, by the way, is not readily available on During the presentation event, Juan de Dios the market.” Hermosín, Managing Director of Smart Life, Furthermore, he indicated that thanks to highlighted the fact that despite being the JUAN DE DIOS HERMOSN RAMOS Smart Life, for the first time Ayesa boasts its most youthful division, formed just four years We must learn to work in own product range. “Before, we were a ser- ago, it has become strategic for the group. teams and multiply the vice and integration company. But we have Not only for the future of Smart technology, offers” had the ability to implement properly-packa- he explained, rather also because it provides ged innovative solutions that are marketed an integrated vision of engineering and worldwide.” SMART LIFE 11

In the Smart world, Hermosín added, “there is an enormous temptation to be abstract, but our differentiating advantage is precisely Actica celebrates eight years materialization”. If there is a lesson learned at Smart, he at the forefront in smart added, it is the value of innovation, given that the four culminating R&D projects, have all borne fruit in terms of delivering prisons and transportation products. “And we are about to repeat this success with Netfficient. Good fortune, a job >> The Aztec subsidiary was created in 2010 together with the well done and a close-knit relationship with Mexican construction company ICA. It already employs 260 staff our main partner have been the key factors.” and undertakes sizeable long-distance projects.

Projects Regarding the contracts in the Division, he highlighted those carried out in the field of remote control and water telemetry, “whose A lot of what we are able to sell today is due to our knowledge and experience in big data technology

The area has five divisions that develop solutions for water, energy, cloud, mobility Entrance to one of the prisons where Actica is developing technological projects. and security sectors Actica, a Mexican subsidiary of Ayesa the electoral process in Mexico is proving sophistication continues to grow through created with the construction company ICA somewhat troublesome on all levels. Even so, the use of new technology; electric mobility in 2010, has become the local flagship firm we expect to close in line with the previous with fleet management systems, electric car of the Aztec country in the field of smart year, which was a very good year.” recharge and carsharing; energy efficiency; prisons and transport systems (ITS). Regarding the projects it is involved in, Actica security systems for critical infrastructures The firm is celebrating its eighth birthday is currently developing several relatively and CPD; and cloud-based solutions. this year, with the purpose of supporting its long-term contracts that allow it to have a For his part, the President of Ayesa, José growth in these sectors, as well as fostering solid present and address growth policies Luis Manzanares Japón, recalled that from others such as water technology, energy with guarantees. the outset Ayesa has always had a vocation efficiency and renewable energy sources. These include the maintenance and techno- for technology. And he pointed out that It is precisely these areas in which Ayesa has logical renovation of three federal prisons; in a decade Ayesa will need to “be wholly a wide-ranging knowledge of the Mexican the smart transport system of the Apaseo - Smart”, meaning Smart Life must go from market, “allows us to visualize a very positive Palmillas and Mexico DF - Irapuato highways; being the smallest division to becoming the horizon,” says Juan de Dios Hermosín, Mana- and the implementation, maintenance and driving force. ging Director of Actica. evolution of the business management “For us to become that great company I The technology has reached a staff of 260 system (ERP) of the National Gas Center have always dreamt of, we depend on you. people, which gives it dimension to tackle (CENAGAS). You have to have imagination to create a large-scale contracts. future that the world has yet to ponder. Hermosín stresses that “the evolution has Smart prisons You are here as the forbearers of change at been especially positive in the last three The standout aspect of Actica’s endeavors Ayesa.” years. are smart prisons. These facilities are equip- Finally, Germán del Real, corporate MD and Both qualitatively, with its consolidation ped with technological security elements Technology and Consulting, stressed that in the market as a reference point in its such as closed television circuits, access Smart Life is the “result of the strategic services of high security facilities and smart control or cellular inhibition. vision of the president to merge engineering transport, as in quantitative terms, with a Yet what makes the difference is an intelli- and technology” and despite the fact that sustained growth in contracting, production gent management system that integrates all our competition outside of Spain is up to and margin”. these technologies into one platform, as well ten times bigger “we are able to talk to our With regard to future forecasts, he points out as its connection to another SAP system, customers about other issues thanks to that these look positive “with the exception which allows managing all the necessary Smart Life. of the current fiscal year 2018, which due to indicators for its activity. 12 CIVIL ENGINEERING

Next stop: Hawa Mahal >>Ayesa designs two of the most touristic stations in the . The Badi Chaupar station is next to one of the most visited monuments in the capital of , the Hawa Mahal.

The Jaipur metro is the Rajasthan rapid transport system (the state that borders with Pakistan). The city has 9.6 km of metro, operational since June 2015, corresponding to the first phase of the . The other 2.3 km belonging to the second phase began in January 2014, currently being built, with a civil works investment of approximately 12,260,000,000 Indian rupees (€151.4 million). Ayesa has carried out the architecture and electromechanical installations, as well as supervising the engineering of the structure in the second phase, which includes the Chhoti Chaupar and Badi Chaupar stations. The latter is next to Hawa Mahal, one of the Map of Jaipur with the route of the pink metro line. most important monuments in the city. Built in 1799, it is also known as the Palace of some of the most important projects in the winds. near future in , Chennai or Pune, to engineering companies specialising in urban This contract is very important for Ayesa as name but a few”. transport systems. It already has a workforce it involves the completion of the two most in excess of 300 staff. touristic stations in the city located in the Investment plan heart of the Jaipur’s heritage zone. , along with China as the country that is investing most in increasing its urban The company has transport network. The government plans to build 660 km of underground metros in 15 managed to put new cities, which will add to the existing together in the country network, which already runs for 515 km. Ayesa currently has contracts in eight a team that covers the cities within the country, which three main disciplines include Lucknow, Delhi, Noida and Mumbai. The company arrived in Both are on four levels: the base-platform the land of Ghandi in slabs, the concourse, mezzanine-1 (only for 2008 and just a services) and the roof. decade later has During excavation, staggered wells were become one found (typical in Rajasthan), which were of the three dismantled brick by brick, and will be rebuilt largest in- by a specialist organisation. ternatio- As highlighted by the India delegation, nal “Ayesa has managed to put together in the country a team that covers the three main disciplines of detailed design contracts for metro related projects (civil, architecture and E&M). We are capable of completing complex projects without the need of the support of other local companies, such as sub-contractors, allowing us to gua- rantee a high standard of work for our clients, exceeding those of the most important global competitors”. Along with this, we could highlight the fact that “we are convinced that, thanks to the hard work that our business development team is carrying out, we will be able to land Hawa Mahal. LATIN AMERICA 13

First offshore extraction project on the Delfín Sur platform in Peru >> The engineering contract involves the transfer of the structure from Texas, where it was built, to the Tumbes Sea. It has also supervised the installation and commissioning.

Peru has become one of Ayesa’s most im- portant countries in the oil & gas sector. En- gineering supplier to the main oil producers such as Cepsa, Pacific, Petroperú, Repsol or Hunt Oil, the company has added another project to its order book. Specifically, Frontera Energy awarded it the supervision project for the installation of its new oil platform in the Tumbes Sea (Pacific ocean). Ayesa provided support to the Canadian group Frontera Energy for the installation of this maritime structure

The contract involved the support of a Frontera Energy oil platform in the sea of Tumbes. team of Ayesa engineers for the Canadian corporation for the transfer of the structure the design of parts or items related to a refi- velopment of the visualisation stage for the from Texas, where it was built, along with its nery, to chemical plants, pipelines, compres- provision of the production facilities: design installation at sea and its commissioning. sion stations or liquid natural gas. With the and/or selection of offshore surface insta- Ayesa has a great deal of experience in the Delfin Sur project it also gets involved with llations, including marine platforms (jacket, oli & gas sector. It has more than 20 years’ offshore platforms. topside, piles), and underwater installations; experience in the completion of projects in Specifically, Ayesa provided support in mana- as well as support in management of the Spain, Brazil, Panama, Mexico and the UK, as gement of the deposit (surface) exploitation supervision of the transfer and installation of well as in Peru. This division is specialised in preparation plan, which consisted in the de- the jacket and superstructure.

Ayesa touches down at the Mariscal Sucre International Airport in Quito

Ayesa has touched down at the Mariscal belong to the passenger terminal. In 2017, it To this we have to also add a section of Sucre International Airport in Quito (Ecuador) saw some 4.9M passengers. almost 3 km of highway that provides access along with the Territorial Management divi- The project has been involved in both the air to the airport, which will need to be cartogra- sion, managed by Juan Ignacio de Cea. phically updated. Five years after its inauguration, the Quito- The contract includes port concession group has awarded it the Team project for airport ground use, which has the completion of the Ayesa will send a team of twelve specialised second longest runway in Latin America. assets inventory of staff to the Mariscal Sucre airport that work Specifically, Ayesa is currently working in the with project management, architecture, civil infrastructure and concession areas land some 195,000 square engineering, map making and processes. registry, as well as the administration process meters of land The project in the Ecuadorian airport will and ongoing update of the information conclude with the integration of all the infor- obtained. side section (runways and hangars), as well mation generated in the Quiport document This includes completion of the assets as the land side, where the commercial areas manager and the standardisation proposal inventory of some 195,000 square metres of are located (duty-free), hotels and the airport of the processes necessary to keep it upda- land belonging to the airport, of which 65,000 operation itself. ted. 14 DIGITAL MANAGEMENT

Ayesa consolidates itself as a SAP partner for the public sector in Spain

>> The company has a solid position in the area of finance budget and human resource systems. In Latin America is carrying out large-scale installations in large institutions and utility companies.

Ayesa has consolidated itself as one of the installation of commercial systems (with the main SAP partners in Spain. The German The company has advanced SAP IS-U system) for multinational group, a world leader in corporate software, been executing IT energy companies, both in Europe and Latin has published the list of companies autho- America. rised to sell and/or install its solutions in projects based on SAP The firm has been a certified SAP Service the country. There are 26 companies listed technology for more Partner for the Spanish market and Service in total. & Sell Partner for various Latin American In the horizontal solutions classification, than 15 years countries since 2003. It has a team of 300 Ayesa stands out in the area of finance consultants who specialise in this technolo- budget and human resources systems. gy and over 150 professional certifications, Specifically, it specialises in ERP for finance There are also relevant positioning it amongst the main Spanish and management control departments, in the commercial technological firms. addition to administration and personnel development. systems installed in Solutions Meanwhile, in the sectoral list, the company Ayesa offers service on the following is one of four consultancy institutions certi- multinational energy solutions: SAP Business Suite; S/4HANA; fied for the public sector in finance budget groups Finance (S/4HANA, SAP ERP, Treasury and and subsidy management. Financial Risks, Planning and Consolidation, Ayesa has been executing IT projects based which is used to manage over 30 billion Risk and Compliance); Human Resources on SAP technology for more than fifteen euros each year. And on the other side of (SAP HCM and SAP SuccessFactors); Logistics years. Since then it has carried out multi- the Atlantic it is currently participating in the (S/4HANA, SAP ERP); SAP Enterprise Mobility; ple installations, both in Europe and Latin technological modernisation of large public SAP Fiori; and SAP Hybris. America. institutions in Mexico, Panama, Colombia and The company covers the complete life cycle In Spain it has executed large contracts like Ecuador. of services, from consultancy, installations the GIRO platform, which is the Andalusian Equally relevant are its technological pro- and updates to application and/or process Government’s finance budget system and jects for Utility corporations. Especially the outsourcing services.

Certifications Ayesa is now certified as a SAP Partner Center of Expertise (PCoE) allowing it to position itself as one of the technology giant’s key Services and VAR (Value- Added Reseller) companies in Colombia and Ecuador. To reach this standard, Ayesa has passed a rigorous audit in which it complied with the requirements set out by the producer for three key variables: a high- value technical team, support platforms, and processes. INDUSTRY 15

A ticket for the high-speed Basque train

>> Ayesa has won the supervision project for section 1. This is one of the most complex sections, from a technical viewpoint, of the Vitoria – Bilbao – San Sebastián high-speed rail line.

The high-speed railway line will join the three Basque capitals in Spain, and is taking care Works of the high-speed Basque train of the building of one of its latest and most complex sections: the Mondragón - Elorrio - Bergara section, also known as the “Bergara link”. There are only 15 km, but it entails a strategic point on this large-scale railway project wor- th €4.8 billion, and it is here where the three lines connect. The Bergara link has been divided into three sectors, with Ayesa having being awarded the supervision contract for the building of sector 1. With 5.1 km, this section includes the building of two one-way tunnels measuring 2.3 km each -Udalaitz East and Udalaitz West-, as well as a two-way tunnel (Kortazar, measuring 1.6 km); the Arantostei viaduct (20 metres) and the Angiozar artificial tunnel (200 metres). The result will be a section with two one-way branches and another two-way branch, who- of the slopes” He also highlights that “this which only 20 companies could submit bids. se cost will be €134 million. railway engineering bid is the largest in It was a highly restrictive set of specifications recent years, so for Ayesa, it was a strategic in relation to solvency”, Ayala added. Engineering goal to win this contract”. “In Spain we have made a great deal of large Francisco Ayala, head of the Ayesa Works Su- For the first time, Ayesa has solely con- tunnels, and for Adif we took part in two pervision Section, highlights in relation to the centrated on this bid, without the need to in Levante and Barcelona, which are now project “the complexity of the territory, as we participate in joint ventures, thanks to the operational”. At an international level, the will be building three interlinking tunnels at experience gained in recent years in similar largest most ambitious project is the Quito various levels. What’s more, in the exit zone large contracts. Metro, where four tunnelling machines are in we have to carry out geotechnical treatment “ This feature was one of the reasons for operation at the same time. 16 OIL & GAS

A ship on the high seas with fuel tanks.

concrete walls, before it is distributed in Ayesa to adapt its third tanker lorries or regasified to be transported via pipelines. In order to adapt the plant for these kinds Spanish port for new LNG of services, new pipe connections must be created on the mooring jetties, as well as logistics services monitoring and measuring systems to allow LNG to be loaded onto small-scale methane >> Enagás has awarded Ayesa the detailed engineering project for tankers through flexible hoses suitable for the mooring jetty of its regasification plant in Huelva, after entrusting very low temperatures. These tankers will then refuel large vessels moored in the port the firm with similar projects in Barcelona and Cartagena. or transport the LNG to other small-scale vessels. Ayesa is set to redesign the mooring jetty for project. Stefan Pardo, Head of Oil & Gas at the Enagás regasification plant in Huelva. This Ayesa, explains that the company will be EU project will allow small-scale vessels to be refuelled responsible for drafting the detailed enginee- The adaptation of the regasification plant in and vessels to be loaded with LNG for subse- ring project, as well as the specifications for Huelva for it to provide such services forms quent ship-to-ship bunkering. materials and equipment. part of the CORE LNGas hive project, the aim The mooring jetty in Huelva will be the third Methane tankers transporting liquefied natu- of which is to promote LNG as a fuel, mainly designed by Ayesa, following similar ones in ral gas (LNG) will unload fuel at the port at a for marine use, in the Iberian Peninsula. Barcelona and Cartagena, firmly putting the very low temperature (-161 ºC). This initiative, co-financed by the European firm in a leading position amongst Spanish Enagás will then store it in a liquid state in Commission, is coordinated by Enagás and engineering companies for this kind of total containment cryogenic tanks with outer led by the Spanish state company, Puertos del Estado, which manages Spain’s state- owned ports. The use of LNG as a fuel also contributes to improving air quality. LNG is an environmentally-friendly fuel as it does not release sulphur oxide (SOx) or particle matter (PM) into the atmosphere, as well as significantly reducing CO2 and nitrogen Sostenibility oxide (NOx) emis- There are currently sions, thus allowing 129 vessels already ever more stringent operating on LNG and environmental 122 orders or under regulations and construction. targets for emis- Stefan Pardo Kolesch sion reduction to be met. Head of Oil & Gas BPO 17

Ayesa forges ahead with its specialism in the field of utilities contracting

>> It is one of the benchmark suppliers in ATR contracting back-office services, in other words, contracts entered into between the selling company and the distributor.

It is one of the benchmark suppliers in ATR contracting back-office services, in other words, contracts entered into between the selling company and the distributor. Ayesa’s BPO solutions for utilities have been consolidated as one of the most competitive and solid within the market. They are able to process large volumes of documentation with a high level of service thanks to the company’s experience in these complex operations as well as their technological developments. One of the specific areas where the com- pany has accumulated more knowledge is in ATR contracting (Third party Access to the Network). In this context, we should highlight that currently Ayesa is involved in the management of between 2 and 3 million requests for this type of contract in Spain. Our vocation is the optimization of our client’s processes with Commercial cycle in utilities the application of new Ayesa offers various services focused on providing support to utilities commercial cycle management (contracting, invoicing and payments). Large utilities multinationals such as technologies Endesa trusts company with these processes. In relation to the operation’s back office, the company is involved in integral management of contracting, invoicing and measu- re management services within the large accounts and company segments. It is also One of the advantages involved in international management in countries such as Portugal, France, Holland and is the know how Germany, meaning it has to have bilingual teams in certain languages. accumulated by the Ayesa team in relation changes both rapidly and effectively. All this maximum specialisation in operations at key requires experienced staff as well as solid for the large energy companies. with gas and electricity and secure technological platforms, that As a company with a strong technological are capable of handling large volumes of background, Pedraza adds “our vocation These documents are sealed between the processes. is the permanent optimi- selling companies and distributors, and are Amelio Torres, head of ATR contracting sation of our client’s paired to any supply agreement with the projects, points towards the know-how processes, with a final user. The requests may arise due to a accumulated by the Ayesa team in all the focus based on the change in the seller, or for registrations and processes necessary in relation to gas and application of new de-registrations. electricity companies. technologies: To back up these operations, a demanding At the same time, José María Pedraza, direc- simplification, back-office management is required, which tor of Telco and of other BPO utilities under- automation, involves strict response times (regulated lines Ayesa’s commitment to continue in- BPM and at state level), of being up-to-date with Jose María Pedraza creasing the technology in each back office artificial regulations and the ability to adapt to these Project manager and call centre he manages, guaranteeing intelligence”. PHOTONEWS

Ayesa, in the Spain-Peru Convention inaugurated by King Felipe VI Ayesa was one of the thirty Spanish companies that took part in the Spain-Peru Business Convention organised by the Secretary of State for Trade and ICEX with the CEOE and the Chamber of Commerce. Ayesa has been present in Peru for eight years with large projects in infrastructures and technologies. In the image, King Felipe VI, flanked by José Luis Manzanares Abásolo, CEO of Engineering and Ayesa Territories, and Javier Rodríguez, the Peru country manager.

Arancha Manzanares, in the Top 100 Leading Women The CEO of Technology and Ayesa Consulting, Arancha Manzanares, has been chosen as one of the 10 most important business women by Top 100 Mujeres Líderes. This is the seventh edition of this ranking organised by the informative website MujeresyCía, which aims to highlight female talent. Arancha has led the internationalisation of this line of business, as well as promoting the transformation of the company into an ETC (engineering, technology and consulting) multinational. FOUNDATION 19 Ayesa Foundation

Promotion of STEM vocation

>> Ayesa Foundation gave out of the awards to the best academic papers from the IES South Business Park, with the aim of promoting STEM studies in marginalised areas.

From left to right: Marco Antonio Sánchez Díaz, Manuel Sánchez Romero, Ana Manzanares, José Cava y David Concejero Hernández.

The Ayesa Foundation upholds its com- Course; David Concejero Hernández, final year students to have a first contact mitment to the promotion of training Micro IT and Networks Systems Medium with the reality of business as well as and vocations in technological sciences. Level Education Course; and Marco Anto- acquiring technological and functional Within its #estudioSTEM, the company nio Sánchez Díaz, of the Web Applications knowledge. has given out the Awards to the Best Aca- Development Higher Level Education demic Papers for 2017 – 2018 of the IES Course. Program South Business Park IT Training Courses, The institution also gave out a fourth che- The #StudioSTEM Program aims to pro- which is a benchmark learning centre for que to the Association of Student Parents mote scientific and technological voca- these disciplines. of the centre to help with the prevention tions within society. The Foundation also The aim of these awards is to recognise of absenteeism, as this centre is in one awards the Academic Excellent Award the effort and dedication of the students of the most marginalised areas in the for recently graduated engineers, and or- who wish to become future Information city, where there are high rates of school ganises activities aimed at pre-university Technology professionals. drop-outs. educational institutions. These activities The students awarded for their excellen- The Ayesa Foundation, presided over by are the STEM Academy workshops for pri- ce and academic papers are, Manuel Sán- Ana Manzanares, has various collabora- mary and secondary education students chez Romero, of the Network IT Systems tion agreements with numerous universi- as well as STEM Day visitors for high Administration Higher Level Education ties and education institutions that allow school students.

Collaboration with Student Program The Ayesa Foundation has been collaborating for another year in the “Student” programme, which grants financial assistance to university students that do not have sufficient financial re- sources to complete their studies. These are granted in function of criterion such as their socio-family status, their academic performance or the lack of any other type of financial support. The programme, which offers a total of 81 grants is promoted by the Brotherhood of Students and the University Charity, in which, the Ayesa Foundation, the Persán Foundation, the “la Caixa” Banking Foundation, as well as the Caja de Ingenieros Foundation y Automóviles Berrocar are involved.

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