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Ticket: # 1282422 _____________________________________________________________________________ Ticket: # 1282422 - Terrible comcast speed issues constantly Date: 10/22/2016 10:35:40 PM City/State/Zip: Bethlehem, Georgia 30620 Company Complaining About: Comcast _____________________________________________________________________________ Description very in inconsistent internet speeds _____________________________________________________________________________ Ticket: # 1283005 - Multiple issues Date: 10/23/2016 6:20:51 PM City/State/Zip: Lynnwood, Washington 98037 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description We have had multiple issues with Frontier, our WiFi is incredibly slow and we called multiple times to have it fixed and the problem persists. They sent a technician over last week and he changed our router which did not fix the problem, he also gave us an extra router in case the problem doesn't get fixed(which obviously it didn't) Along with the poor quality of our internet, they have raised our monthly bill by 80$ over the course of a few months, which didn't give us any new features or anything. They have cut our service off even though the bill has been paid on numerous occasions, and then charged us a re-connection fee. _____________________________________________________________________________ Ticket: # 1283439 - Centurylink internet Date: 10/24/2016 9:43:45 AM City/State/Zip: Seattle, Washington 98119 Company Complaining About: Centurylink _____________________________________________________________________________ Description She has complained many times to Centurylink about the speed of her internet. She is house bound and she needs to use the internet, there are times when she cannot conduct her business on the internet. This is the 2nd time in 6 months that her service has been slow for weeks at a time. The service gets so slow that she cannot access the internet. They are refusing to sent a tech out and they are refusing to credit her. _____________________________________________________________________________ Ticket: # 1283608 - Unresolved Internet Issues Date: 10/24/2016 11:11:48 AM City/State/Zip: Capitol Heights, Maryland 20743 Company Complaining About: Comcast _____________________________________________________________________________ Description I have been contacting Comcast of the span of several months to get some stability with my internet connection, and for months I have been told everything was either fine or it was due to an issue at the tower. I have had several technicians come in my home, go up the pole outside and check the connections, all to no avail. My husband has replaced the modem, per their instructions, and I have unplugged the coaxial cable and power plug several times a day in order to get a signal. _____________________________________________________________________________ Ticket: # 1283935 - Re: FCC complaint Date: 10/24/2016 1:19:37 PM City/State/Zip: Cedar Hill, Texas 75104 Company Complaining About: AT&T _____________________________________________________________________________ Description This is a follow-up to your previous request #1252739 "FCC complaint" All areas of the original complaint were never address in the AT&T statement: Issue #1 Representative hanging up on my call - Disconnection of calls to AT&T by customer service representative (see previous complaint that was closed without explanation) Issue #2 Internet and data instability I continue to have problems with AT&T internet and data capabilities on the mobile phone and in my home. I have gone "over" on internet usage in my phone because of the slow internet access. (see documentation from internet speed on FCC app) Data Usage on my cell phone is slow and I have unlimited data. I can prove that speeds have been throttled. (see some of the speeds of data usage Issue #3 Rich neighborhoods have choices of high speed internet and other neighborhoods (within feet of them) do not. High income neighborhood within feet from our home has higher speed internet access. AT&T did not provide actual specifics. The telecommunications line is directly behind my home according to our HOA. Our home was actually built before all the high end homes. I send documentation to that effect. The explanation of AT&T is broad and does not explain why? Nor does it give the actual mapping. Why are homes with in feet of my home not provided equal access. If internet considered as a public utility...Then why is AT&T allowed to provide unequal access. The law is specific as far as requirements of internet companies to upgrade its infrastructure. https://www.law.cornell.edu/uscode/text/47/1302 The lack of equal access with in the same area literally feet within my home is discriminatory. This is an issue that dates back to the construction of our home in 2004. The rich gated areas were built earlier in 2001, 2002. And, according to AT&T's own mapping - no home under $500,000 in value (in a 5 mile radius from our home) has high speed internet access. In my particular case, our homes in the (b) (6) actually were built after the $500,000- $800,000 homes the the gated sub divisions directly behind our home. _____________________________________________________________________________ Ticket: # 1283939 - Poor Internet Service Date: 10/24/2016 1:22:32 PM City/State/Zip: Jefferson City, Missouri 65101 Company Complaining About: Centurylink _____________________________________________________________________________ Description We can not more like 3/4 of the time get internet service. We are not receiving all of our emails. I could not even look up a telephone number because the internet is not working. They want to say there is a problem with my equipment but there is nothing wrong with my equipment. I had a tech guy come out one time that i paid $100 for and he found that there were no issues with my computer or modem. I have him coming out again to double check. I am not the only person this is happening to my neighbors are also having these problems. _____________________________________________________________________________ Ticket: # 1284193 - Centurylink throttling internet speeds Date: 10/24/2016 2:56:44 PM City/State/Zip: Phoenix, Arizona 85022 Company Complaining About: Centurylink _____________________________________________________________________________ Description This is the second time I've had to file a complaint about throttled internet speeds, the first time they fixed it and it worked fine for a couple of weeks but recently it has been very slow just like before. Last night a device couldn't connect so I restarted the modem and after that it couldn't even connect to the internet. _____________________________________________________________________________ Ticket: # 1284690 - The Comcast speed slows Date: 10/24/2016 5:58:57 PM City/State/Zip: Dunmore, Pennsylvania 18512 Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast's internet is so slow for a few hours. Contact to Comcast tech support and they still unable to solve the problem on their end, and they wants to send the technician to come over my place. It is again same problem like 2 months ago. Last time Comcast was here on August 2016. Test Result: http://results.speedtest.xfinity.com/result/1416225804.png _____________________________________________________________________________ Ticket: # 1284909 - Slow internet service cases 101240129 , 101200220 filed 10/2016 and 53392424 filed 4/5/2016 Date: 10/24/2016 7:59:57 PM City/State/Zip: Craryville, New York 12521 Company Complaining About: Hughes Net _____________________________________________________________________________ Description HughesNet seems incapable of providing internet service to me, at satisfactory speeds. It can take 10 mins to load a web site and some websites do not even load because of the slow service. Over the years I have tried addressing this issue, I have performed countless tests, changed my modem, router etc. cut down trees, have had a technician inspect my installation etc. now over the last 2-4 months my service has slowed even more. When I call HN technical support I am told that my service has been slowed because I have used up my data allowance. I have made several calls and each time I hear I am being slowed down purposefully by HN. At least 2 representatives have told me that I am UNDER using my data allowance e.g. 90-200 MG.s per month versus my allowance of 10GBs. Today I was told I was over using my allowance. It seems like HN is unsure of whether I am over or under utilizing my data allowance and is just slowing me down any way. It would be useful to find out what my actual usage is so,if necessary I can buy more data - or claim a refund. Several attempts to find out my data usage has only resulted in completely different usage numbers. Please help me get an internet service that is not periodically slowed down for no given reason. Thank you. _____________________________________________________________________________ Ticket: # 1285431 - Bright House Network service is terrible and getting worse. Date: 10/25/2016 8:55:14 AM City/State/Zip: Orlando, Florida 32817 Company Complaining About: Bright House _____________________________________________________________________________ Description I'm not one to ever complain. But this company is the worst. For years I had not been getting a consistent internet
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