HUAWEI Mate S Special Features Faqs V1.0

HUAWEI Mate s Special features FAQs V1.0 Author HUAWEI Mate S R&D Team and Qiu Yu (employee ID: 102646) Date September 2015 HUAWEI TECHNOLOGIES CO., LTD. September 2015 i INTERNAL Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China Website: http://www.huawei.com Email: [email protected] September 2015 ii INTERNAL Version Changed By Change Description Date V1.0 Qiu Yu (employee ID: Completed the first version 2015-09-24 102646) September 2015 3 INTERNAL Contents 1 Hardware and exterior .............................................................................................................................. 10 1.1 Why does my phone not recognize my SIM card? ...................................................................................................................... 10 1.2 Manufacturing issues ................................................................................................................................................................... 11 1.2.1 Why is there a gap between the screen and bezel? Why is the gap uneven? ............................................................................ 11 1.2.2 Why does the camera flash catch on my hand? ........................................................................................................................ 11 1.2.3 Why does the fingerprint reader catch on my hand?................................................................................................................. 12 1.2.4 Why are the plastic antenna cutouts not flush with the rear cover? .......................................................................................... 12 1.2.5 Why are there three faint marks either side of the earpiece on the Gold Mate S? .................................................................... 12 1.2.6 Why do the power key and volume key protrude by different lengths from the phone? .......................................................... 12 1.2.7 The paint has rubbed off my black/purple phone, leaving white marks visible. Why? ............................................................ 13 1.2.8 The rear cover on the phone bends when pressed. Why? ......................................................................................................... 13 1.2.9 The tempered glass screen protector has an uneven surface. Why? ......................................................................................... 13 1.2.10 After some use, the phone's front and rear housing have dents. Why? ................................................................................... 14 1.2.11 The rear camera lens cover is cracked or scratched. Why? ..................................................................................................... 14 1.2.12 Why is the rear flash cover recessed? ..................................................................................................................................... 14 1.2.13 Why is there a gap between the rear housing and the phone keys or SIM card tray? Why is the gap so wide or uneven? .... 14 1.2.14 Why is there a gap between the rear housing and the flash cover? Why is the gap so wide or uneven? ................................ 14 1.2.15 Why is there a gap between the front and rear housing? Why is the gap so wide or uneven? ................................................ 15 2 System features and settings ................................................................................................................... 16 2.1 How do I use smart unlock? ........................................................................................................................................................ 16 2.2 How do I enable gray display mode?........................................................................................................................................... 18 2.3 What is multi-window mode and how do I enable it? ................................................................................................................. 19 2.4 What is encrypted SMS? ............................................................................................................................................................. 19 2.4.1 How do I activate encrypted SMS? .......................................................................................................................................... 19 2.4.2 Encrypted SMS activation failed. Why? ................................................................................................................................... 20 2.4.3 When I send an encrypted message, the recipient only sees garbled text. Why? ...................................................................... 20 2.4.4 I am unable to view encrypted messages. Why? ...................................................................................................................... 20 2.4.5 Nothing happens when I select an encrypted SMS. Why? ....................................................................................................... 20 2.4.6 The remaining characters counter to the right of the compose window is inaccurate. Why? ................................................... 21 2.4.7 Why are some messages still garbled even after I decrypt them with my password? ............................................................... 21 2.4.8 Why can't I copy or forward encrypted messages? ................................................................................................................... 21 2.4.9 Why can't I always use my fingerprint to decrypt messages? ................................................................................................... 21 September 2015 4 INTERNAL 2.4.10 How do I back up and restore encrypted messages? ............................................................................................................... 21 2.5 What is native 24-bit decoding? .................................................................................................................................................. 21 2.5.1 If I need to achieve a signal-to-noise ratio (SNR) of 110 dB, what sort of test file should I use? ............................................ 22 2.5.2 When listening to music, how do I activate low-power audio playback to prolong battery life? ............................................. 22 2.6 How can I print from my phone? ................................................................................................................................................. 22 2.6.1 Why can't I find my printer on my phone? ............................................................................................................................... 23 2.6.2 Can I use long-edge or short-edge binding to print double-sided photos?................................................................................ 23 2.6.3 I am using an Epson L455. Why don't my photos print properly?............................................................................................ 23 2.7 Directional recording ................................................................................................................................................................... 23 2.7.1 How can I add text or photos to audio recordings?................................................................................................................... 23 2.7.2 What is directional recording? .................................................................................................................................................. 24 2.8 What are the features of the Pro camera mode?........................................................................................................................... 26 2.9 How do I enable the Pro camera mode? ...................................................................................................................................... 26 2.10 How can I view the properties of an image?.............................................................................................................................. 26 2.11 Why doesn't the screen turn off when I place my phone next to my ear during a call? ............................................................

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