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Local Area Engagement Plan 2019

Birmingham High Speed Two (HS2) Limited has been tasked by the Department for Transport (DfT) with managing the delivery of a new national high speed rail network. It is a non-departmental public body wholly owned by the DfT.

High Speed Two (HS2) Limited Two Snow Hill Queensway Birmingham B4 6GA

Telephone: 08081 434 434

General email enquiries: [email protected]

Website: www.hs2.org.uk

High Speed Two (HS2) Limited has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the HS2 website. The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard please contact High Speed Two (HS2) Limited.

© High Speed Two (HS2) Limited, 2019, except where otherwise stated.

Copyright in the typographical arrangement rests with High Speed Two (HS2) Limited.

This information is licensed under the Open Government Licence v2.0. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/ version/2 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: [email protected]. Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned.

Printed in Great Britain on paper containing at least 75% recycled fibre. HS2 Ltd Local Area Engagement Plan: Birmingham 1 About this plan

Our Community Engagement Strategy outlines all the How we will engage ways that we’ll engage with people and communities We’re committed to being a good neighbour and we‘ll that are affected along the route. We’ve written this ensure that you can find out about our planned works Local Area Engagement Plan to explain how we’ll and activities in your area easily. Equally, we want you deliver our Strategy in your area. It sets out how we‘ll to have the opportunity to give us your comments engage with communities in Birmingham to ensure and tell us your concerns. that we meet our commitments and continue to be a good neighbour. This is particularly important in 2019 We will engage with you by: as we begin our main construction work. Informing. We’ll keep you informed through clear, This plan: timely and tailored communication about issues that affect you. This includes: • introduces you to your local Community Engagement team and partners working on • engagement events in your area; our behalf; • regular newsletters; • provides maps showing where our key works are • sending you information sheets about our planned in your area; works before they start; and • informs you about the different ways you can • making sure we keep up-to-date information on our contact us; and local community websites, called Commonplace. • explains how we’ll measure how well we’re doing against our 10 Community Commitments. Involving. We’ll create opportunities for you to get involved throughout the design and delivery of the Project. This includes:

• workshops and discussions on the design of key design elements along the route (such as stations, vent shafts, viaducts and hoardings); • interactive archaeology and ecology programmes; • meetings and events; and • local community investment programmes.

Responding. We’ll provide free and accessible ways for you to contact us to answer your questions about the Project and help with any problems that may arise from our works. This includes:

Ke epin g yo We u are comm in ab fo out wo itte rm r d to k you know kwh on HS2 eeping y ed . exp at This in ou info ect it, to e clud rme as w xpect es e d ell and wh nsur as ho ing Resi w we en to dents can h T ’ elp he Res Chart . Contact ide e comm nts’ Ch r an If you h uni arter d Co us pe cate is o mm av ople as c ur p ission do e any qu who liv learly rom cume www e as w ise to er nt, est .gov along e poss please ions res .uk/gov or n ibly g abou ide er ear can wi et in t t nts-c nme the HS2 t tou his harte nt/publi h ch We r route 24 . • our Helpdesk team, who are available all day, every also catio . 7 fr ha ns/h eep Comm ve an ind s2- hon iss e M e 08081 434 43 to ioner pend inico the p wh ent m 08081 456 47 rom ose job i Resid keep i ises s ents Em 4 t und we ma to ma ’ ail hs2 www er c ke in ke su enqui 2 .gov onsta the re w Wr r .uk nt re Charter e kee ite ies@h resid /gov vie p to s ents ernme w. Find and 2.or -comm nt/co re to FREEPOST g.u Yo iss ll ports k u ca ion ectio at n con er ns/h : HS2 Community Engagement res tact s2-lt iden the d- tscomm Comm iss issi Web ion o Construction er ner sit a @h at e e : www r s2 A .or l g .h a T .u s c he k 2. o Con Co o L str mm rg.uk and uctio ission moni n Comm a tor i er n nd th ss a e ion l res w er P po ay in whi ’s t nd ro To n ca s le e n con to c ch HS2 is to keep m on e tac str me g com t u Lt di up a th ct d at h to g e appe pla Con ion com man e da En ints@h stru pl ages nin te w s2- ction C aints. www.hs2.commonplace.isg in ith P cc.or omm You your wh rope g.uk iss ar at i rty ioner ea, v s and at: isit compe : the lin ns e of atio Birmingham www route n Ple .gov by vi ase contact .uk siting this /gov : d us Find ou ernme ocu if y t n eas me ou if you’ t/coll y r nt in ’d lik 9 ect e lar e 1 re a a 0 io d. ge p fr 2 eligibl ns/ You ee e hs2-p can rint, copy for com rop also Braill of Hol p erty HS2 contact e, au d ensat Ltd dio ing ion If you wi is com us or If y us at: mitte for h day via Freephone 08081 434 434, Minicom to sh d e ou a inform to know to p lp are unh ccoun a rotect com g tion pl more ing p pl appy f t ov.uk ease abou ers ain or /gov see t h onal info com t via any priv ernme ou ow w th reas acy-n n r Pri e u rmat plain e he otice t/pub vacy N se y ion. ts p lplin on you ). licat ot our p www ro e. ions/ ice (h erso .h cess, For can high- ttps:// nal s2.or pl more ma spee www g. ease d ke a d-t . uk/how- vis eta wo-l it ou ils on ou td- to-com r we pl bsite r CS1062 ain : a High Spee d T Birmingham wo (HS2) Limi ted, registere d in En gland and W ales. 08081 456 472 or email [email protected]; • making sure that your local Engagement Manager is available in your area at least once a week; and

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9 g A Birmingham e r m e a e n t • replying promptly to information requests. P l a n

2 HS2 Ltd Local Area Engagement Plan: Birmingham Who we are

It’s important for everyone working on HS2 to Enabling works contractor understand the impact that their decisions and actions have. This includes all the companies and people working on our behalf. Your local Community Engagement team is here to speak on your behalf and to act as your voice within HS2 Ltd and our Laing O’Rourke Murphy Joint Venture (LM) supply chain. Your local team is made up of staff from HS2 Ltd and our partners, all working together to Allan Fatah listen and respond to local communities. Community Engagement Officer You can see their details below: (Curzon Street station area)

Mel Ryan Your HS2 Ltd contacts Community Engagement Officer (Birmingham) Sophie Powers* LM are our enabling works contractor for this area Community Engagement Manager of the route. Their job is to prepare the land ready Sophie is responsible for for the construction of the railway. Their work engagement and communication includes undertaking surveys, demolition works, for Curzon Street station. utility diversions, road junction improvements and archaeological works. They have a number of *From September 2019, your different companies working for them to carry out Engagement Manager for Curzon these works. Your Community Engagement Officer Street station will change from from LM for the Curzon Street station area is Allan Sophie Powers to Rachel Johnson. Fatah and it is Mel Ryan for the rest of Birmingham.

Susan Bridges Main works contractor Community Engagement Manager

Susan is responsible for engagement and communication Balfour Beatty Vinci Joint Venture (BBV) for the line of route out of Natiesh Marshall Birmingham city centre. Community Engagement Officer

Who else is working with us? BBV are the main works contractor for this area of We work closely with all our contractors to ensure the route. Their job is to prepare the final design of that details of the Project are shared with you. the HS2 route and build the railway in preparation for Several companies, known as our partners, will help the track and signalling installation. Your Community us to build the railway. These include our enabling Engagement Officer from BBV is Natiesh Marshall. works and main works contractors, who will help us deliver the new railway and stations. Our partners Station design partner also include other companies such as utility WSP companies who will help us undertake the work needed to deliver HS2. In 2018, we asked WSP to design Curzon Street station. WSP is working with Grimshaw, Glenn Howells and Grant Associates to design the new station and surrounding areas. HS2 Ltd Local Area Engagement Plan: Birmingham 3 Our year ahead

In 2019, we’ll enter the main works delivery phase Council and Transport for (TfWM) to of the Project and so the impact and frequency plan these works and keep disruption to a minimum. of our works is likely to increase. We’re committed We’ll share details of the works on our local website to minimising these impacts and measuring the to make sure you know how your journeys might effectiveness of our engagement to ensure that be affected. You can visit our local website at we’re doing the best we possibly can. hs2inbirmingham.co.uk

We measure and report on how we’re being a This year we’ll continue our archaeological works good neighbour through our regular progress in the Curzon Street station area, and we’ll share reports. These are published every six months the findings with you when we can. We’ll also begin and show how we’re performing against our 10 the refurbishment of the old Curzon Street station Community Commitments. building. In doing this, we’ll bring a currently unused building back to life. The renovated building will You can read our 10 Community Commitments on have a visitor centre and office space that will be page 21 of our Community Engagement Strategy. used by HS2 Ltd, Birmingham City University and You can read our latest progress report and our Historic England. Community Engagement Strategy online at Other surveys we’ll be doing in 2019 include: hs2.org.uk/in-your-area. For hard copies contact our Helpdesk team or attend one of our larger • Ecology surveys to find out what’s living and engagement events where, we have hard copies growing along the route. These will help us to to hand. identify if we need to move any plants or wildlife to a new location, so they are not impacted by Our key works and activities planned for your area the route. over the next year are outlined in the following section. There’s a map of the area to show you where • Vibration surveys on buildings and structures that they’re happening. We can’t include all of the works we’ll be passing close to. This is to ensure that any that we’ll be carrying out during this time, as some works we carry out do not cause extra movements of them are unconfirmed and may change. in these structures.

You can find details of the works not mentioned in • Noise surveys to identify day to day levels to make this Plan in our Construction Forward Look published sure that we have minimal impact on the area when every three months for your area. You can find a we start work. copy of this on your local community website hs2inbirmingham.co.uk, or by contacting our To prepare for main construction, we have to carry Helpdesk team for a copy. Further details can be out some demolitions of buildings along the route. This work is already underway and throughout the found on page 12. year, we’ll continue to demolish buildings in this area. In the first half of 2019, we’ll continue investigation These include buildings in the area of Heartlands works to identify the location of existing utilities, such industrial estate to make way for what will become as gas, electricity cables and water pipes, in the local the HS2 Washwood Heath Maintenance Depot and roads surrounding the Curzon Street station site. control centre. In addition, some demolitions will Later in the year, we’ll start work on diverting these take place at Saltley Business Park, due to works to utilities, which will also require us to work in the local roads. roads. We are working closely with Birmingham City 4 HS2 Ltd Local Area Engagement Plan: Birmingham Works in your area

Curzon Street

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We have a number of sites in the area which will help us to construct the railway. Each area is shown below with what is planned in the coming months and further ahead.

Curzon Street Curzon Area 1 City centre roads 1 Demolition of buildings We’ll be carrying out more works on local We’ll continue to demolish buildings in this roads in 2019. In the first half of the year, area, to make way for the construction of we’ll carry out surveys to locate utilities, such Curzon Viaduct in spring 2019. as gas, electricity cables and water pipes. We’ll Demolition of Unite student building then divert these utilities, where necessary, 2 in the second half of 2019. We’ll be working on In spring 2019 we’ll be demolishing the Unite roads including Moor Street Queensway, student accommodation block. This is to Moor Street, Lane, Park Street, make room for the construction of the Curzon Curzon Street, Bordesley Street, New Canal Viaduct which will bring HS2 trains into Street and Fazeley Street. Curzon Street.

2 Park Street Gardens Our archaeologists will continue with excavations at Park Street Gardens throughout 2019. The work concentrates on a 19th century burial ground. Findings from the site are revealing what life was like in Birmingham at the time.

3 Old Curzon Street station Later this year, we’ll begin work to renovate the original Curzon Street station building. This original, Grade I listed building will house a visitors’ centre and office space during construction. Once refurbished, it will be used jointly by us, Birmingham City University and Historic England.

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Construction site HS2 route Phase One underground 6 HS2 Ltd Local Area Engagement Plan: Birmingham Works in your area

Saltley

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Parkland Rail station HS2 route Phase One underground

Water/river Existing train line HS2 route Phase One overground

Construction site HS2 Ltd Local Area Engagement Plan: Birmingham 7

Saltley 1 Surveys We’ll be carrying out investigation surveys to establish the condition and composition of the ground before we build the railway. The results will help to inform the design for a new bridge over the railway on Aston Church Road. The surveys will take place in summer 2019.

2 Demolitions We’ll be demolishing some buildings in Saltley Business Park. During this work we’ll make sure that access to remaining businesses in the park is maintained. This work will take place throughout spring 2019.

3 Utility diversions We’ll be moving the existing water, electric, gas and telephone cables from the route of the railway as it goes through the Saltley Business Park. There will be no interruption to local supplies while this work is being carried out. The work is planned to take place throughout summer 2019.

4 Environmental and ecological surveys We’ll be carrying out surveys along the River Rea to find out what plants and wildlife are living in the areas close to the HS2 route. These are non-intrusive surveys and will be carried out by surveyors walking along the river. The surveys will take place during spring and summer 2019. 8 HS2 Ltd Local Area Engagement Plan: Birmingham Works in your area

Washwood Heath

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Parkland Existing train line HS2 route Phase One overground

Water/river HS2 route Phase One underground HS2 route indication

Construction site HS2 Ltd Local Area Engagement Plan: Birmingham 9

Washwood Heath Bromford Tunnel 1 Demolitions 1 Vibration surveys We’re demolishing buildings in Heartlands Vibration surveys are taking place on the industrial estate to make way for the new motorway. This is done by fixing monitors in depot and control centre which will be built boxes to Bromford viaduct. This allows us to here. These will take place throughout spring understand what’s going on before we start and summer 2019. work in the area. HS2 will be in a deep tunnel through this area. 2 Dust and noise monitoring for the new HS2 maintenance depot and control centre We’re monitoring dust and noise levels to ensure that we minimise the impact the demolition works will have in our neighbours. 10 HS2 Ltd Local Area Engagement Plan: Birmingham Works in your area

Bromford and Castle Vale

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Parkland Construction site HS2 route Phase One overground

Water/river Existing train line HS2 route indication

Habitat creation site HS2 route Phase One underground HS2 Ltd Local Area Engagement Plan: Birmingham 11

Bromford and Castle Vale Park Hall Nature Reserve 1 Demolitions 1 Ecology site Work is currently underway to demolish some New ecological mitigation sites have been buildings in this area, including the British created within the nature reserve to move Car Auctions site. This area will be where the great crested newts and other local species to tunnel through Bromford to the Washwood a new location that is away from the HS2 route. Heath Depot area starts. This work will These sites will be monitored throughout the continue through spring and summer 2019. construction period.

2 Access road We’ve built an access road for HS2 works through the nature reserve. We’ll use this road when we’re building the railway. 12 HS2 Ltd Local Area Engagement Plan: Birmingham How to get in touch and find out more

Our HS2 Helpdesk team are available You can meet us at our drop-in sessions all day, every day of the year Our Community Engagement teams hold drop-in You can contact our Helpdesk team with any sessions along the Birmingham line of route. questions you may have, to request copies of These are hosted by the teams from HS2 Ltd, LM documents, to register and track complaints, and BBV. and to coordinate incident responses. To find out more, including the times of your Our Helpdesk team are available via: next drop-in, visit our local community website hs2inbirmingham.co.uk Freephone 08081 434 434 Minicom 08081 456 472 Or, you can get in touch with our Helpdesk team via: Email [email protected] Freephone 08081 434 434 Keep up to date with the Project and Minicom 08081 456 472 Email [email protected] sign up to notifications from your local community website Our Construction Forward Look is Commonplace is a local community website where published every three months you can find out what is happening in your local This provides you with a more detailed overview area and sign up for updates about our activities. of the upcoming works that we plan to undertake For regular updates on works happening in in your area over the next three months. The plan Birmingham you can sign up for news alerts at is available to download on our local community hs2inbirmingham.co.uk. You’ll also be able to find out website hs2inbirmingham.co.uk information about roadworks and closures, our noise insulation and property schemes, our community If you’d like a hard copy, you can contact our engagement initiatives and how to apply for our Helpdesk team or come along to one of our larger community and business funds. engagement events. HS2 Ltd Local Area Engagement Plan: Birmingham 13

Apply for funding for a local project We have more printed materials through the community and at our engagement events business funds If you would prefer to have more information in We’re offering two funds which are available to a printed format, or you don’t have access to the local communities and businesses – the Community internet, we have takeaway materials at our drop-in and Environment Fund (CEF), and the Business sessions and other engagement events. Please come and Local Economy Fund (BLEF). Both funds and meet us at our regular drop-ins, or get in touch give local communities and businesses the with our Helpdesk team to request printed copies of opportunity to receive funding of up to £1 million information. We are available via: for projects that aim to improve their local area or Freephone 08081 434 434 economy. To find out more and how to apply, visit Minicom 08081 456 472 www.groundwork.org.uk/hs2funds. You can also Email [email protected] contact Groundwork UK by calling 0121 237 5880 or emailing [email protected] Alternative formats Groundwork UK is an independent charity that If you need any of our printed materials in large assesses applications and manages the funds on print, Braille, audio or easy read please contact us. our behalf. You can also contact us for help and information We also have a dedicated HS2 website in a different language. You can find our website at www.hs2.org.uk – this website is for the whole Project. You can find out more about where the route is planned, the timeline of construction, and more information about our compensation schemes. To view information specifically on what’s happening in your area visit your local community website hs2inbirmingham.co.uk

d t 2 14 HS2 Ltd Local Area Engagement Plan: Birmingham Keeping your information safe

If we ask for your personal information, we will: To help us keep your information accurate and up to date, we ask you to give us accurate information • let you know why we need it; and tell us as soon as possible of any change • only ask for what we need and not collect excessive of circumstances. or irrelevant information; You can find out what personal information, • make sure nobody has access to it who should not; if any, we hold about you by making a ‘subject • not share it with other organisations unless we have access request’. told you in advance or unless we are obliged to do so by law; If we do hold information about you, once we have • only keep it for as long as we need to; and confirmed your identity, we will give you a description of it, why we are holding it and who it could be • not make it available, or sell it, for commercial use, disclosed to. We will also provide you with a copy of such as marketing. the information in an intelligible form.

We do share information with our contractors to It will help us to locate any data we might hold about enable robust and informed responses to queries. you if, in making your request, you could state what dealings we have had with you and why you expect us In dealing with your personal information, we will: to hold information about you. • value the personal information entrusted to us and It is not the policy of HS2 Ltd to charge for subject make sure we respect that trust; access requests. If you wish to make a subject access • abide by the law when it comes to handling request, please contact us via the details below. personal information; Our HS2 Helpdesk team is available all day, every • consider the privacy risks when we are planning day of the year. to use or hold personal information in new ways, such as introducing new systems; and They’re available via:

• provide training to staff who handle personal Freephone 08081 434 434 information and respond appropriately if personal Minicom 08081 456 472 information is not used or protected properly. Email [email protected]

Write to us at:

FREEPOST HS2 Community Engagement

To read our privacy policy regarding your personal information, go to: www.hs2.org.uk/privacy-notice/ HS2 Ltd Local Area Engagement Plan: Birmingham 15

Hd t reehone inicom 2 Email 22 16 HS2 Ltd Local Area Engagement Plan: Birmingham Our key documents

We have a range of documents on hand to help you understand our approach to community engagement and keep up to date with our works in your area.

Community Engagement Strategy Our Community Engagement Strategy explains all the ways that we’ll engage with people, businesses and communities along the route. It also includes our 10 Community Commitments. Community You can read our Community Engagement Engagement Strategy Strategy here: Updated November 2018

HS2 Ltd’s approach to community www.hs2.org.uk/documents/community- engagement and what it means for you engagement-strategy/

Our progress reports Our six-monthly progress reports are published twice a year and measure how well we’re performing against our 10 Community Commitments. You’ll be able to read about practical real-life examples of how Being a good we’re fulfilling our Commitments in areas neighbour surrounding the route. Our progress July to December 2018 You can read our latest progress report here: www.hs2.org.uk/documents/community- engagement-progress-report-july-to-december-2018/

Local Area Engagement Plans 1 We have a collection of Local Area Engagement Plans for Phase One. Each Plan is localised to a specific area and explains how we’ll deliver our Strategy at a local level. It sets out how we’ll engage with you to make Local Area sure that we meet our Commitments and continue to Engagement Plan be a good neighbour. Birmingham 2019 Our most recent Local Area Engagement Plans are published on your local community website:

Birmingham hs2inbirmingham.co.uk HS2 Ltd Local Area Engagement Plan: Birmingham 17

Residents’ Charter www.hs2.org.uk

Our Residents’ Charter sets out our 10 Community HS2 Ltd Commitments. It explains the roles of the Residents’ Charter

We recognise that as we develop, design and build the new railway, our activities will impact on the communities in which we will operate. We are committed to being a good neighbour by treating independent Residents’ Commissioner and the affected communities with respect and consideration, and by focusing on minimising and mitigating our impacts, whilst maximising the benefits both locally and nationally across the UK. This charter sets out our ten commitments to you and explains the roles of the Residents’ Commissioner and Construction Commissioner in ensuring we are held to account on the commitments we make. Construction Commissioner in ensuring that we’re We will keep checking on our progress and looking for ways to improve how we do our business. held to account on these Commitments. Our commitments to you We will

1 Continue to build respectful, long-term 6 Respect the wellbeing of communities, relationships with communities and minimising disruption to their lives You can read our Residents’ Charter here: actively encourage our workforce to listen with local mitigation plans and activities, to local concerns and be considerate and ensuring we meet the standards set out accountable for their actions at all times. in the Code of Construction Practice. 2 Work with communities to develop local 7 Leave a positive and sustainable legacy two-way engagement and communication for the communities in which we operate. programmes, ensuring they are accessible www.hs2.org.uk/documents/hs2-residents-charter/ Respond to questions and complaints quickly and tailored to local needs. 8 and efficiently, with an acknowledgement 3 Make sure communities are made aware within 2 working days, and responding within in advance of any activities taking place a maximum of 20 working days if we cannot in their area. answer the query straight away. 4 Operate a freephone community helpline 9 Promote awareness of all our property 24 hours a day, 365 days a year. schemes so that anyone who may be eligible has all the information they need and is Make health and safety a priority for 5 aware of the support available to them. communities and our workforce. 10 Display the Residents’ Commissioner’s and Construction Commissioner’s contact details on all relevant materials along with HS2 Helpline information and complaints procedure.

Construction Forward Look Every three months, we publish a Construction Forward Look. These provide a high-level overview of works coming up in your area.

The most recent Forward Look for your area is Area Central published on your local community website: Spring 2018 3 month construction look ahead hs2inbirmingham.co.uk

Land and Property guidance We have several guidance documents about our different property schemes. These documents help you to understand the different types of compensation that’s available if your property is affected by the HS2 route. These documents include specific booklets about the Need to Sell scheme, Rural Support Zone and safeguarding and compensation guidance. You can find these at: www.hs2.org.uk/in-your-area/assistance-for- property-owners/ Keeping you informed

We are committed to keeping you informed about work on HS2. This includes ensuring Contact us you know what to expect and when to expect Our HS2 Helpdesk team are available all it, as well as how we can help. day, every day. You can contact them via: Residents’ Charter and Commissioner Freephone 08081 434 434 The Residents’ Charter is our promise to communicate as clearly as we possibly can with Minicom 08081 456 472 people who live along or near the HS2 route. Email [email protected] www.gov.uk/government/publications/hs2- residents-charter Write to

We also have an independent Residents’ FREEPOST Commissioner whose job is to make sure we keep HS2 Community Engagement to the promises we make in the Charter and to keep it under constant review. Find reports at: Website www.hs2.org.uk www.gov.uk/government/collections/hs2-ltd- residents-commissioner To keep up to date with what is happening in your area, visit: You can contact the Commissioner at: [email protected] www.hs2inyourarea.co.uk Construction Commissioner The Construction Commissioner’s role is to mediate Please contact us if you’d like a free copy of and monitor the way in which HS2 Ltd manages this document in large print, Braille, audio or and responds to construction complaints. easy read. You can also contact us for help You can contact the Construction Commissioner at: and information in a different language. [email protected] HS2 Ltd is committed to protecting personal Property and compensation information. If you wish to know more about You can find out all about HS2 and properties along how we use your personal information the line of route by visiting: please see our Privacy Notice (www.gov.uk/ www.gov.uk/government/collections/hs2-property government/publications/high-speed-two-ltd- privacy-notice). Find out if you’re eligible for compensation at: www.gov.uk/claim-compensation-if-affected-by-hs2

Holding us to account If you are unhappy for any reason, you can make a complaint by contacting our HS2 Helpdesk team. For more details on our complaints process, please visit our website: www.hs2.org.uk/how-to-complain

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High Speed Two (HS2) Limited, registered in England and Wales. Registered office: Two Snowhill, Snow Hill Queensway, Birmingham B4 6GA. Company registration number: 06791686. VAT registration number: 181 4312 30.