We're Making Changes to Enhance Your Charter Experience

Hold on to your remotes Minnesota! We’re making changes to enhance your Charter experience.

Dear Valued Customer,

At Charter Communications®, we are committed to providing you greater value with enhanced programming, more choices and superior quality for your entertainment services. To ensure we are keeping up with the best quality products and services, effective August 12, 2009 we will make some channel changes to your programming line-up.

These changes pave the way for a digital quality picture, fuller sound, more high-definition and additional hours of On Demand content. What’s New? How about three new High Definition channels andtwo new Standard Digital channels, for more entertainment options than ever before. With Charter Digital Cable® and On Demand you can watch the newest movie releases and more—any time you want. Also experience breathtaking HD clarity like never before with Charter HD. Don’t have Charter Digital Cable® or Charter HD? Call (877) 923-5112 today!

HIGH-DEFINITION CHANNEL ADDITIONS DIGITAL CHANNEL ADDITIONS

Channel Channel & Tier Channel Channel & Tier Lifetime HD 750 Expanded Basic-HD CSPAN3 86 Basic (Digital Only) FOX News HD 751 Expanded Basic-HD The Tennis Channel 406 Sports View CNN HD 752 Expanded Basic-HD

Continued on reverse side...

DULU1 To accommodate these additions, we will need to relocate the following services:

New Channel Current Channel Channels Number & Tier Number & Tier

CSPAN2 85 Basic (Digital Only)* 19 Basic Oxygen 61 Expanded Basic 24 Expanded Basic MTV2 76 Expanded Basic 68 Expanded Basic BET 68 Expanded Basic 71 Expanded Basic Shop NBC 971 Basic (Digital Only)* 72 Expanded Basic WE (Women’s Entertainment) 307 Digital View+ 73 Expanded Basic TBN - Trinity Broadcasting 183 Basic (Digital Only)* 96 Basic EWTN 180 Basic (Digital Only)* 98 Basic Inspirational Network 181 Basic (Digital Only)* 99 Basic Thriller Max 565 Digital Premium§ 575 Digital Premium

* Digital Equipment required to view. + Digital Equipment and subscription to Digital View Tier required to view. § Digital Equipment and subscription to HBO/Cinemax premium package required to view.

Also, on August 12 we will no longer carry the secondary West feeds from the HBO/Cinemax premium package. These channels include HBO2 West (535), HBO Signature West (540), HBO Family West (545), HBO Zone West (546), HBO Comedy West (547), More Max West (585), Action Max West (590) and Thriller Max West (595).

Like any channel delivered in digital format, digital equipment will be needed to view some of these channels after August 12. Your options include a TV with a digital tuner or a digital convertor box available from Charter.

At Charter, we are committed to enhancing your entertainment experience with the best programming and service. With Charter Digital Cable® you get more channels plus access to On Demand where we now offer more than 6,000 movies and shows—many for FREE! Call today and order Charter Digital Cable® with On Demand.

If you have any questions about upcoming changes to your channel line-up, please call a Charter Representative at (877) 923-5112. Thank you for choosing Charter. Your New Basic Line-Up: As of August 12, 2009 Sincerely, KDLH-DT2 - CW...... 2 CSPAN2*...... 85 Charter Customer Support KDLH - CBS...... 4 CSPAN3*...... 86 KBJR - NBC...... 5 EWTN*...... 180 Public Access^...... 7 Inspirational Network*...... 181 QVC...... 8 Trinity Broadcasting/TBN*.. 183 KBJR-DT2 - MyTV...... 9 Wisconsin Eye*...... 390 CSPAN...... 10 KBJR - NBC Weather Plus*...391 KQDS - FOX...... 11 WDSE - PBS (Create)*...... 393 Get Charter Digital Cable WDSE - PBS...... 12 WDSE - PBS*...... 396 WDIO - ABC...... 13 WDIO-DT2 - RTN*...... 398 with On Demand Public Access^...... 14 WDIO-HD - ABC~...... 780 Charter Mainstreet...... 15 KQDS-HD - FOX~...... 781 Local Access^...... 16 WDSE-HD - PBS~...... 782 for six TV Guide...... 17 KDLH-HD - CBS~...... 783 * Home Shopping Network.....18 QVC*...... 784 months! Public Access^...... 20 KBJR-HD - NBC~...... 786 FREE * WGN...... 21 Shop NBC ...... 971 Call 1-877-923-5112 Educational Access^...... 22 30-Day Risk-Free Trial!

©2009 Charter Communications.*Valid to current residential customers only who subscribe to Charter Cable TV. Standard rates apply after 6 New Channel as of 8/12/09 shown in bold print ^ month free promotional period. Programming line up may vary. Charter reserves the right to determine the level of service to which this offer applies. Public, Educational, Government channel. May vary by community. Taxes, fees and surcharges are extra. Certain equipment may be required at installation & charges may apply. Programming line-up may vary. Credit * Digital Equipment required to view. approval, prepayment or major credit card may be required. All services provided are subject to the subscriber agreement which is subject to ~ High-Definition equipment required to view. change. Visit charter.com/30day for full details on 30-Day Risk-Free Trial. Trademarks belong to their respective owners. Services not available in all areas. Other restrictions may apply. Call for full details.