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Red Flag on Euro Agents 173X280 RUNWAY MAP(E)101010.pdf 2 11/2/10 12:56 PM PPS 619/02/2011 (028559) No. 1624/January 14 – 20, 2011 Luxury Travel Airlines Thailand Rewarding the rich An upward projectory Sun shines on Pattaya PAGE 8 PAGE 14 PAGE 16 www.ttgasia.com TTG Asia Daily Red flag on Pick of the biggest news from last week’s bulletin January 7 • Hong Thai euro agents ups youth, FIT and online offerings Hong Best Tours’ bankruptcy sparks alert Thai Travel Services Hong Kong will target young travellers, By Raini Hamdi, Sirima Eamtako and a couple of others in Scan- promote FIT products and and Mimi Hudoyo dinavia. We have to be cautious shorthaul destinations, and sell SOUTH-EAST ASIA The red with payment terms. We can deal packages on its online platform flag is up on agents in the bleak with a bad debt every five to 10 this year, following a robust Eurozone following the bank- years, but for small, local com- 2010 that saw annual turnover ruptcy of Best Tours, a respected panies which rely on a single increase by 30 per cent. Belgium-based tour operator account, that’s going to make with a long history of sending them suffer.” January 7 • Manado business to the Far East. Best Tours ceased to exist as a company on December 23 and, prepares for ATF 2012 With a string of countries Manado in North Sulawesi is within days, was snapped up there saddled by heavy debts and gearing up for its hosting of by Switzerland’s Kuoni Group, clamouring to get back on their the ASEAN Tourism Forum which stressed this was only an feet with austerity measures, (ATF) in January 2012 with the “asset deal”, ie, it bought the South-east Asian players inter- development of a new exhibition name and was not liable for out- viewed worry Best Tours’ demise hall and a line-up of B2B travel standings. Coincidentally, just the may be a harbinger of more in- events this year. solvencies in the Eurozone in the month before, Kuoni also bought months ahead. Best Tours Italy, no relation to “I think there will be more Best Tours Belgium, and cur- January 11 • Riau Air European agents collapsing this rently with no volume to the Far Portrait of excellence to connect IMT growth year,” said Olivier Colomès, East. Asked if he foresees more triangle After launching CEO, Exotissimo Travel Group, Kuoni acquisitions in the Euro- He’s what agents refer to as the old school commercial services between which suffers an outstanding zone, particularly in debt-ridden Pekanbaru and Malacca, Riau debt of US$150,000 with Best economies, Kuoni Group CEO, hotelier, a fine breed they say is fast di- Air is aiming to connect cities Tours. “Last year, it was not just Peter Rothwell, said: “Our ac- minishing. Raini Hamdi talks to Peninsula within the Indonesia-Malaysia- Best Tours that went bankrupt, quisition strategy is unchanged. Thailand Growth Triangle but four to five agents in France Continued on page 2 Group’s Peter Borer about it. – see page 7 (IMT-GT) as it grows its fleet. ttg Jan14 p01 news bh.indd 1 1/11/11 4:17:57 PM NEWS january 14 - 20, 2011 • ttg asia 2 Viewpoint Thai hotels to hire lawyer Will more EU • Continued from page 1 Bhara Mekar Wisata Indonesia’s “Still, we understand that if agents default? managing director Herman Ruk- Biggest red flag? hotels are too harsh, the tour op- If a business fits our portfolio to manadi said: “To me, a way to erators might threaten to move “Yes, I foresee contribute to further growth, we detect the health of a company is the account to other hotels. Un- will be interested in that kind of through the way it does business der this competitive environ- more agents business. It’s irrelevant if it’s in (not size). I always look at the way ment, hotels would cave in. It is collapsing, espe- a debt-ridden economy or in a it prices its packages and the type a very difficult situation.” cially the small growth area like Asia.” of products it sells. I avoid deal- He added: “This is not the first retail agents Far East operators are bracing ing with operators whose margin time (that a tour operator went without strong for changes regardless. Another is thin, and who request for the Exotissimo25 picks Spain. bankrupt), and it will not be the foundations and a specific round of M&As will mean musi- very minimum components only, last. We have seen tour operators strategy. They will find it dif- cal chairs again in account move- like car and driver, but no guide.” Business is down 25- rise and fall, and in the process ficult to survive.” ments. Right after the acquisition Best Tours, industry sources leave debts behind.” (TTG Asia e-Daily, January 4), said, had been selling too cheaply 30%. It’s left one sales Marintur’s Ismail said govern- Yap Sook Ling Managing director Kuoni-owned Asian Trails al- for too long. staff there, from three ments should implement rules to Asian Overland Services Tours & Travel ready expects to handle Kuoni- But Dusit Thani Hua Hin gen- protect groundhandlers against Malaysia operated Best Tours, previously eral manager Victor Sukseree re- such defaults. “We can easily be handled by Exotissimo in Viet- torted that tourism was “a small Once all the information it seeks fined (by the EU) with its con- nam and Marintur in Indonesia. margin business” after all, saying is in place, it will hire a lawyer to sumer protection law – what “It’s always sad to lose an ac- “I think there will be more agents recover the debts. about us (when an EU agent de- “It is possible count,” said Marintur’s executive closing this year”. Thailand, along with China faults)? Perhaps this should be that more director Ismail Ali of Best Tours Said Sukseree: “My strategy is and Vietnam, is the market most taken up at the ASEAN level as European agents Belgium’s bankruptcy. to keep up-to-date with the out- affected by Best Tours’ bankrupt- well, as these agents send busi- will collapse. While regretting the loss, he standing payments from part- cy. The majority of affected Thai ness to multiple destinations. However, we are said Marintur had learnt from ners. Going forward, we will go hotels are in Phuket. “Many European tour opera- confident about the past experience of losing a more after the niche markets, e- THA president Prakit China- tors have closed shop and there major Rewe account by diversify- commerce and partnerships with mourphong said: “We will push may be many more, so it is a the European agents we deal ing into different countries. OTAs. But this does not mean our members to be more strin- concern. The problem is, it is with. They have good credit There is just a small crop of there are no risks in these seg- gent in giving credit terms to not so easy to detect the health standing. So far, no clients big players now since the mar- ments. We just need to be more overseas tour operators. The ma- of a company. With Best Tours, have defaulted. We also follow ket consolidated, so for Asian stringent in risk management.” jority of these tour operators have for example, we were still receiv- up closely on credit payments.” agents, the business comprises The Thai Hotels Association collected advanced payments ing payments before its bank- Suzaini Ghani largely small and medium-sized (THA) has asked affected hotels from customers, so they should ruptcy. This is how fragile the Director of sales and marketing eggs from various baskets. Asked to submit debts owed to them by be paying (Thai hotels) upfront situation is for a groundhandler,” Shangri-La’s Tanjung Aru Resort if this poses a greater danger, Best Tours by today (January 14). or when the payment is due. he said. & Spa, Malaysia STAYWELL VENTURES BEYOND AUSTRALIA Staywell Hospitality Group opened the Park Regis Singapore, its first property outside home base Australia, last November. Spotted at the event were Staywell’s Simon Wan, TTG Asia’s Michael Chow, Singapore Hotel Association’s Margaret Heng and Park Regis Hotel’s Jason Dowd. Experts, hot jobs and deals SINGAPORE TTG Asia Media invites Jobs and Hot Deals & Ideas can be emailed travel industry members to make use of to [email protected] or coursed the following new free avenues in a fully- online once the new www.ttgasia.com revamped www.ttgasia.com designed to goes live. Here is a short description of the help the trade improve business process- three columns: es, find new business opportunities and • Ask the Expert Improve your busi- match people to jobs. ness by mining the industry’s leading These three sections are just a few of minds. TTG Asia has prepared an impres- the new business tools in www.ttgasia. sive line-up of the top industry experts in com, which will be officially refreshed on their respective fields to assist you in your February 28, 2011. TTG Asia readers can business. Send us your questions on mar- also look forward to the latest daily news keting, operations, new market segments, online, reported by its team of dedicated customer service, profitability and any reporters throughout Asia, expert blogs, other business-related angle. picture galleries, news analyses, the return • Hot Deals and Ideas Let us help you of Adam Tan, and many other features. get the word out. Tell us about your spe- Flipbooks of the latest issues of TTG cial deals for the trade – from packages or Asia, TTG India and daily newspapers arrangements exclusively for agents to sell, produced by the TTG Asia team at all the to special rates for industry members.
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