Shoretel 7.5 Maintenance Guide Revision 1 Part Number 800-1031-06 Date: August 31, 2007

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Shoretel 7.5 Maintenance Guide Revision 1 Part Number 800-1031-06 Date: August 31, 2007

3HORE4EL¸ -AINTENANCE'UIDE Document and Software Copyrights Copyright © 1998-2007 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors. Trademarks ShoreTel®, ShoreCare®, ShoreWare®, ShoreGear® and ControlPoint® are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone™ is a trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Patents This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091. ShoreTel, Inc. All rights reserved. Version Information ShoreTel 7.5 Maintenance Guide Revision 1 Part Number 800-1031-06 Date: August 31, 2007 Company Information ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085 +1.408.331.3300 +1.408.331.3333 fax www.shoretel.com Contents CHAPTER 1: INTRODUCTION Conventions . 1-1 Syntax. 1-1 For More Information . 1-1 CHAPTER 2: SHORETEL ARCHITECTURE Overview . 2-1 ShoreWare Servers. 2-2 ShoreGear Voice Switches . 2-2 IP Endpoints . 2-2 ShoreWare Client Applications . 2-3 ShoreTel Distributed IP Voice Architecture. 2-3 Distributed Applications Platform . 2-4 Distributed Call Control . 2-4 Single System Management . 2-5 ShoreTel System Communications . 2-6 Call Control . 2-6 Configuration . 2-9 TAPI . 2-10 Media . 2-12 System Reliability. 2-13 Distributed Switch Control. 2-13 Embedded IP Phone Display Driver. 2-14 Public Switched Telephone Network (PSTN) Failover . 2-15 Distributed CDR . 2-15 For More Information. 2-15 Call Scenarios . 2-15 On-hook Call from Personal Call Manager . 2-16 Quick Dial Call from Personal Call Manager . 2-17 Inbound Call from a Trunk . 2-18 Reference . 2-18 TCP/IP Ports Used by the ShoreTel System . 2-18 CHAPTER 3: SHOREWARE SERVERS Overview . 3-1 Headquarters Server . 3-1 Remote Servers . 3-1 Configuration Communications . 3-2 Call Control Communications . 3-5 Media Communications . 3-6 Integrated Server Applications . 3-7 Maintenance . 3-8 Server Software Upgrades . 3-8 Recommended Files to Backup . 3-9 Diagnostic and Troubleshooting Information . 3-9 Installer Logging . 3-9 Using Quick Look . 3-11 Using the Event Log. 3-11 Using the System Logs. 3-11 Using the Trunk Test Tool . 3-17 Using TapiTest . 3-19 Using the cfg Utility . 3-20 Using Dr. Watson . 3-22 Reference . 3-24 i Services (Processes) . ..

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