Request for Proposal for Selection of an Agency for Establishment

Request for Proposal for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh

Ref No: S.No./NHM/Store/2021/8570

Issued by: National Health Mission, Madhya Pradesh (Public Health and Family Welfare Department, Government of Madhya Pradesh) Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003 Phone No.: 0755-4092595 Email: [email protected] Website: www.nhmmp.gov.in

Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with LIMS

Table of Contents DISCLAIMER...... 5 NOTICE FOR REQUEST FOR PROPOSAL ...... 6 ABBREVIATIONS & DEFINITIONS ...... 8 SECTION 1. LETTER OF INVITATION ...... 10 1.1 Introduction ...... 10 1.2 Objectives ...... 11 Documents for Submission ...... 12 SECTION 2. INSTRUCTION TO THE BIDDERS ...... 13 2.1 General Terms of Bidding ...... 13 2.2 Prebid Meeting ...... 19 2.3 Clarification and amendment of RFP documents ...... 19 2.4 Tender Fee ...... 20 2.5 Earnest Money Deposit ...... 20 2.6 Preparation of Proposal ...... 21 2.7 Submission, receipt and opening of proposals ...... 23 2.8 Proposal Evaluation ...... 24 SECTION 3. SELECTION OF AGENCY ...... 26 3.1 Qualification Criteria ...... 26 3.2 Technical Presentation ...... 29 3.3 Exclusion of Proposal/ Disqualification ...... 29 3.4 Final selection ...... 30 3.5 Grant of Work Order ...... 30 SECTION 4. SCOPE OF WORK ...... 32 4.1 Detailed Scope of Work ...... 32 4.2 Exit Management Period ...... 49 4.3 Responsibility of National Health Mission, Government of Madhya Pradesh ...... 51 4.4 Project Timelines and Completion Schedule ...... 52 SECTION 5. PAYMENT TERMS ...... 53 5.1 Invoicing and Payment ...... 53 5.2 Disputed Invoice ...... 54 SECTION 6. KPIs AND PENALTY ...... 56 6.1 KPIs and Penalty ...... 56 SECTION 7. GENERAL TERMS OF RFP ...... 58 7.1 Period of Contract ...... 58 7.2 Performance Security ...... 58 7.3 Confidentiality ...... 58 7.4 Interference with Tender Process ...... 59

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7.5 Fraud and corrupt practices ...... 59 7.6 Debarment from Bidding ...... 60 7.7 Language ...... 61 7.8 Taxes & Duties...... 61 7.9 Failure to agree with the “Terms and Conditions” of the RFP/Contract ...... 61 7.10 No Partnerships ...... 61 7.11 Signing of Contract ...... 61 7.12 Contract Documents ...... 62 7.13 Execution of Contract...... 62 7.14 Costs of Signing ...... 62 7.15 Sub-Contracting ...... 62 7.16 Monitoring of Contract ...... 62 7.17 Reporting ...... 63 7.18 Copyright ...... 63 7.19 Responsibility for accuracy of Project documents ...... 63 7.20 Recoveries from the Selected Agency ...... 63 7.21 Force Majeure (“Force Majeure”) ...... 64 7.22 Events of Default and Termination ...... 64 7.23 Premature Termination of Agreement ...... 65 7.24 Continuity of Operations ...... 66 7.25 Indemnity ...... 66 7.26 Severability ...... 66 7.27 Notices ...... 67 7.28 Modification of Agreement ...... 67 7.29 Settlement of Dispute ...... 67 7.30 Arbitration ...... 68 7.31 Savings Clause ...... 68 7.32 Miscellaneous ...... 69 SECTION 8. ANNEXURES ...... 71 ANNEXURE 1: COVER LETTER ...... 72 ANNEXURE 2: AVERAGE ANNUAL TURNOVER OF BIDDER ...... 75 ANNEXURE 3: FORMAT FOR TECHNICAL PROPOSAL ...... 76 ANNEXURE-4: SELF-DECLARATION ...... 80 ANNEXURE-5: BLACKLISTING AND PENDING SUIT DECLARATION ...... 82 ANNEXURE-6: FORM OF BANK GUARANTEE FOR PERFORMANCE SECURITY ...... 84 ANNEXURE-7: FORMAT FOR POWER OF ATTORNEY FOR AUTHORIZED SIGNATORY ...... 86 ANNEXURE-8: FORMAT FOR POWER OF ATTORNEY FOR LEAD MEMBER OF CONSORTIUM ...... 88 ANNEXURE-9: FORMAT FOR JOINT BIDDING AGREEEMENT ...... 90

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ANNEXURE-10: ANTI COLLUSION CERTIFICATE ...... 93 ANNEXURE-11: LETTER OF EXCLUSIVITY ...... 94 ANNEXURE-12: FORMAT FOR PREBID QUERY AND CLARIFICATIONS ...... 95 ANNEXURE-13- 21: PERTAINING TO SCOPE OF WORK SECTION AND OTHER DETAILS REQUIRED FOR OPERATION AND MANAGEMENT OF THE PROJECT ...... 96 ANNEXURE-13: DETAILS PERTAINING TO LABORATORY INFORMATION & MANAGEMENT SYSTEM (LIMS) ...... 97 ANNEXURE - 14: EQUIPMENT TO BE PROVIDED BY SELECTED AGENCY AT HUBS AND THEIR SPECIFICATION ...... 101 ANNEXURE - 15: LIST OF 34 TESTS TO BE CONDUCTED AT HUBS ...... 105 ANNEXURE - 16: LIST OF 17 TESTS TO BE CONDUCTED THROUGH OTHER LABORATORIES ...... 106 ANNEXURE -17: LIST OF 11 CARD TESTS NOT TO BE CONDUCTED BY AGENCY ...... 107 ANNEXURE -18: BASE RATE LIST OF ALL 51 TESTS ...... 108 ANNEXURE -19: CLUSTER WISE MAPPING OF HUBS AND SPOKES ...... 110 ANNEXURE -20: IT INFRASTRUCTURE CURRENT STATUS ...... 135 ANNEXURE -21: MASTER SERVICE AGREEMENT ...... 136

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DISCLAIMER

1. The information contained in this Request for Proposal document (the “RFP”) or subsequently provided to Bidder(s), whether verbally or in documentary or any other form, by or on behalf of the National Health Mission, Madhya Pradesh, (hereinafter referred to as “NHM-MP”) or any of its employees or advisors, is provided to the Bidder(s) on the terms and conditions set out in this RFP and such other terms and conditions subject to which such information is provided. 2. This RFP is not an agreement and is neither an offer nor invitation by NHM-MP to the prospective Bidders or any other person. The purpose of this RFP is to provide information to the interested parties that may be useful to them in the formulation of their proposal pursuant to this RFP. 3. NHM- MP does not make any representation or warranty as to the accuracy, reliability or completeness of the information in this RFP document and it is not possible for NHM- MP to consider particular needs of each party who reads or uses this RFP document. RFP includes statements which reflect various assumptions and assessments arrived at by NHM-MP in relation to the statement of work. Such assumptions, assessments and statements do not purport to contain all the information that each Bidder may require. Each prospective Bidder should conduct its own assessment and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the information provided in this RFP document and obtain independent advice from appropriate sources. 4. NHM-MP will not have any liability to any prospective Bidder/ Firm/ or any other person under any laws including without limitation the law, statute, rules or regulations or contract and tort, the principles of equity, restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered in connection with anything contained in this RFP or otherwise, any matter deemed to form part of this RFP document, the award of the Project, the information and any other information supplied by or on behalf of NHM-MP or their employees, any agency or otherwise arising in any way from the selection process for the Project . NHM-MP will also not be liable in any manner whether resulting from negligence or otherwise however caused arising from reliance of any Bidder upon any statements contained in this RFP. 5. NHM-MP will not be responsible for any delay in receiving the proposals. The issue of this RFP does not imply that NHM-MP is bound to select a Bidder or to appoint the Selected Bidder, as the case may be, for the services and NHM-MP reserves the right to accept/reject any of the Bidders or proposals submitted in response to RFP document at any stage without assigning any reasons whatsoever. NHM-MP also reserves the right to withhold or withdraw the process at any stage with intimation to all who submitted RFP proposal. 6. Information provided in this RFP document to the Bidder(s) is on a wide range of matters, some of which may depend upon interpretation of law. The information given is not exhaustive on account of statutory requirements and should not be regarded as a complete or authoritative statement of law. NHM-MP accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on the law expressed herein. 7. NHM-MP reserves the right to change/ modify/ amend any or all provisions of this RFP document. Such revisions to the RFP / amended RFP will be made available on the Madhya Pradesh Government e Procurement System website: https://mptenders.gov.in

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NOTICE FOR REQUEST FOR PROPOSAL

“RFP for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information & Management System (LIMS) for National Health Mission, Madhya Pradesh” National Health Mission, Madhya Pradesh, (“NHM-MP”), Government of Madhya Pradesh, plans to engage an agency for establishment, implementation and management of integrated laboratory network enabled with Laboratory Information and Management System (“LIMS”), as defined in this RFP and invites proposals from suitable agencies meeting the criteria mentioned in this RFP document. The salient features of the scope of work, eligibility criteria and prescribed formats for submission are provided in this RFP document as uploaded on the Madhya Pradesh Government eProcurement System website https://mptenders.gov.in and www.nhmmp.gov.in . Interested bidders are requested to submit their technical and financial proposals in response to the RFP online on the Madhya Pradesh Government eProcurement System website: https://mptenders.gov.in. Sl. No Description Date & Time 1. Publish Date 28-05-2021 2. Document Download/Sale Start Date 28-05-2021 3. Document Download/Sale End Date 17-06-2021 4. Prebid Meeting Address/ Portal Wednesday, June 2, 2021; 03:00 PM (Via Videoconferencing) Link Details: https://zoom.us/j/91553177734?p wd=MzIxbTFHOFBGOUIvMldne XUzTWxLdz09 Meeting ID: 915 5317 7734 Passcode: 4426 5. Bid Submission Start Date 11-06-2021 6. Bid Submission End Date 17-06-2021 7. Bid Opening Date 18-06-2021 8. Technical Presentation/ Proof of Concept (PoC) Date Will informed to Qualified Bidders only 9. Bid Validity (Days) 180 days 10. Period of Work (Days) 1,825 Days 11. Location Madhya Pradesh 12. Pin code 462003 13. Bid Opening Place NHM, Bhopal 14. Product Category Services 15. Nature of Work Integrated Laboratory Network enabled with LIMS 16. Proposals Invited By Mission Director, National Health Mission Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003 17. Date of Opening of Financial Proposals Will be communicated to the shortlisted Bidders after Technical National Health Mission, Government of Madhya Pradesh, India Page 6 of 156

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Proposal evaluation 18. Mode of Submission of Proposal Online on https://mptenders.gov.in 19. Website for Downloading RFP document, https://mptenders.gov.in Corrigendum/ Addendum and any other RFP related www.nhmmp.gov.in Information 20. Cost of RFP document INR 2,000/- (INR two thousand only) 21. Earnest Money Deposit INR 10,00,000/- (INR ten lakhs only) 22. Performance Security 10 % (ten percent) of the total Project Cost for each of the awarded Cluster 23. Method of Selection Least Cost Selection (L-1)

Note- 1. Amendments/ Corrigendum to the RFP document, if any, would be published on website only, and not in newspaper. 2. NHM-MP reserves all the rights to cancel the tender process and reject any or all the proposals at any point of time. 3. No contractual obligation whatsoever shall arise from the RFP document/process unless and until a formal contract is signed and executed between NHM-MP and the Selected Bidder. 4. NHM-MP disclaims any factual or other errors in the RFP document (the onus is purely on each Bidder(s) to verify such information) and the information provided therein are intended only to help the Bidder(s) to prepare a proposal in accordance with the terms and conditions as set out in this RFP document/process.

Issuing Authority

Mission Director, National Health Mission - Madhya Pradesh (NHM-MP), Public Health and Family Welfare Department, Government of Madhya Pradesh Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003

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ABBREVIATIONS & DEFINITIONS

In this RFP, unless the context otherwise requires, the following words, expressions and abbreviations shall have the following meanings:

Associate Associate means, in relation to the Bidder/ Consortium member, a person who controls, is controlled by, or is under the common control with such Bidder/ Consortium member; Applicable Laws Shall mean the laws and any other instruments having the force of law in India as they may be issued and in force from time to time or such other territorial jurisdiction outside India, by any authority, including Governmental authority, including any revisions, amendments or re- enactments including without limitation statutes, rules, regulations, bye- laws, policies made thereunder, judgments, decrees, injunctions, writs, orders issued by any court of record or other requirement or official directive of any Governmental authority or any person acting under authority of any Governmental authority or statutory authority including any notification issued by the Reserve Bank of India or of any Governmental authorities, as may be in force or effect during the subsistence of the Bidding Documents; Authorized Shall have the meaning as ascribed to it in Clause 2.6.6 of this RFP; Signatory / Authorized Representative Bidder (s) Shall mean any entity which has submitted a Proposal pursuant to this RFP; Bidding Shall have the meaning as ascribed to it in Clause 2.1.2 of this RFP; Documents Bid Validity Shall have the meaning as ascribed to it in Clause 2.6.12 of this RFP; Period CH Civil Hospitals CHCs Community Health Centers Conflict of Interest Shall have the meaning as ascribed to it in Clause 2.1.9 of this RFP; Consortium Shall have the meaning as ascribed to it in Clause 2.1.6 of this RFP; Contract/ The contract to be entered between the NHM-MP and the Selected Bidder Procurement for undertaking the Project; Contract Contract Period Shall have the meaning as ascribed to it in Clause 1.1 of this RFP; Control means, with respect to a person which is a company or corporation, the ownership, directly or indirectly, of more than 50% (fifty per cent) of the voting shares of such person, and with respect to a person which is not a company or corporation, the power to direct the management and policies of such person by operation of law; Damages Shall have the meaning as ascribed to it in Clause 2.1.9 of this RFP; Day A calendar day as per GoMP; EMD An Earnest Money Deposit provided to the NHM-MP by a Bidder for securing the fulfilment of any obligation in terms of the provisions of the RFP documents and as defined in Clause 2.5.1; Evaluation Shall have the meaning as ascribed to it in Clause 3.4.1 of this RFP; Committee Financial Proposal Shall have the meaning as ascribed to it in Clause 2.6.9 (c) of this RFP; GoI Government of India; GoMP/State Government of Madhya Pradesh; Government Good Industry means the exercise of the highest degree of skill, diligence, prudence and

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Practice foresight in compliance with the undertakings and obligations under the RFP/ Contract Agreement which would be expected from a skilled and experienced person engaged in the implementation, operation and maintenance or supervision or monitoring thereof or any of them of works of the type, nature and scope similar to those mentioned in this RFP; IEC Information, Education and Communication; INR Indian Rupees; IT Information Technology; Joint Bidding Shall have the meaning as ascribed to it in Clause 2.1.6 (c) of this RFP; Agreement L-1 Bidder Shall have the meaning as ascribed to it in Clause 3.4.3 of this RFP; Lead Member/ Shall have the meaning as ascribed to it in Clause 2.1.6 (c) of this RFP; Bidder LIMS Shall have the meaning as ascribed to it in Clause 1.1 and as described in 4.1, A. (1) (e) (iii) of this RFP; MSME Shall have the meaning as ascribed to it in Clause 2.5.3 of this RFP; NABL National Accreditation Board for Testing and Calibration Laboratories; NHM-MP National Health Mission-Madhya Pradesh; Nodal NHM-MP An NHM-MP officer to whom the relevant administrative or financial powers have been delegated for taking decision in a matter relating to procurement. For the purpose of this RFP document, the Mission Director, NHM-MP shall be the Nodal NHM-MP; Notification A notification published in the Official Gazette; PHCs Primary Health Centers; Project Shall have the meaning as ascribed to it in Clause 1.1 of this RFP; Project Site Wherever applicable, means the designated place or places; Proposal/Bid Shall have the meaning as ascribed to it in Clause 2.1.1 of this RFP; Proposal Due Date Shall have the meaning as ascribed to it in Clause 2.1.2 of this RFP; Qualification Shall have the meaning as ascribed to it in Clause 3.1 of this RFP; Criteria RFP/ Tender means the following request for proposal document issued by the NHM-MP to the prospective Bidders: RFP No. S.No./NHM/Store/2021/8570 dated 28/05/2021 for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network with LIMS for NHM- Madhya Pradesh”. Any Corrigendum(a) / Amendment(s) / Clarification(s) to the RFP issued by the NHM-MP subsequent to the issue of the RFP shall be an integral part of the RFP document; Selected Bidder Shall have the meaning as ascribed to it in Clause 1.1 of this RFP; Selection Process The process of procurement extending from the issue of Notice for Request or Tender Process for Proposal to the signing of the Contract or cancellation of the Selection/Tender Process, as the case may be; Selected Agency The Selected Bidder, which shall sign the Agreement with NHM-MP for providing the services envisaged under this RFP; SOP Shall have the meaning as ascribed to it in Clause 4.1,B, (3) of this RFP; Technical Proposal Shall have the meaning as ascribed to it in Clause 2.6.3 of this RFP; UCHC Urban Community Health Centre UPHC Urban Primary Health Centre Work Order Shall have the meaning as ascribed to it in Clause 3.5 of this RFP. The words and expressions beginning with capital letters and defined in this document shall, unless repugnant to the context, have the meaning ascribed thereto herein. In this RFP, unless the context otherwise requires, the words importing singular shall include plural and vice versa.

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SECTION 1. LETTER OF INVITATION

1.1 Introduction The National Health Mission was launched by the Hon’ble Prime Minister on 12th April 2005, to provide accessible, affordable and quality health care to the rural population, especially the vulnerable groups. The Union Cabinet by its decision dated 1st May 2013, has approved the launch of National Urban Health Mission (“NUHM”) as a sub-mission of an over-arching National Health Mission, with National Rural Health Mission (“NRHM”) being the other sub-mission of National Health Mission. NRHM seeks to provide equitable, affordable and quality health care to the rural section, especially the vulnerable groups. In order to enhance the accessibility to diagnostic services in the state, NHM- MP is planning to develop an integrated laboratory network enabled with Laboratory Information and Management System (“LIMS”). The key objective would be to augment the laboratory testing capacity in Madhya Pradesh through a hub and spoke model. Information and Communication Technologies (“ICTs”) have great potential to address some of the challenges faced in the field of healthcare in providing accessible, affordable (cost-effective) and quality diagnostic services. The integrated laboratory network services with LIMS shall use ICTs to overcome geographical barriers and increase the potential access to health care services. This is particularly beneficial for rural areas that traditionally suffer from lack of access to adequate and basic levels of health care. In the light of the above, National Health Mission, Madhya Pradesh, is planning to enhance the accessibility to testing centres by virtue of development of a cluster (“Cluster”) based - hub and spoke model. The objective of this RFP is to expand the coverage of laboratory services for both urban and rural healthcare facilities. Under the hub and spoke model, rural and urban Community Health Centers (“CHC”) and certain select Civil Hospitals (“CH”) will be designated as hubs (“Hubs”). These Hubs shall provide the laboratory services to the rural and urban primary health centers (“PHC”), which will be known as spokes (“Spokes”). The proposed model shall be implemented across 7 (seven) divisions namely, Bhopal (including Narmadapuram), Ujjain, Indore, Gwalior, Jabalpur, Rewa (including Shahdol) and Sagar, which have been further mapped to 3 (three) Clusters (cluster and division wise mapping depicted in detail in the Scope of work section of the RFP) (“Project”). In this regard, NHM-MP is inviting Proposals from Bidders for selection of an Agency in accordance with the method of selection specified in the RFP. The selection of an Agency for establishment, implementation and management of Integrated Laboratory Network enabled with LIMS on the basis of an evaluation by NHM-MP through the selection process specified in this RFP (the “Selection Process”). Bidders shall be deemed to have understood and agreed that no explanation or justification for any aspect of the Selection Process will be given and that NHM-MP’s decisions are final without any right of appeal whatsoever. Pursuant thereto, the Contract will be signed with the selected bidder (the “Selected Bidder”) initially for a period of 5 (five) years (“Contract Period”). The Contract will be renewed every year based on the performance of the Selected Bidder as per the defined KPIs. The Contract, post 5 (five) years, may be extended further for 1 (one) year based on the performance of the Selected Agency and mutual agreement between the NHM-MP and the Selected Agency. The maximum extension of the engagement of the Selected Bidder shall be up to 2 (two) years only and at the sole discretion of NHM- National Health Mission, Government of Madhya Pradesh, India Page 10 of 156

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MP. 1.2 Objectives The key objectives to engage an Agency for setting up an Integrated Laboratory Network are as follows:

(i) To provide access to quality diagnostic services through an Integrated Laboratory Network with Laboratory Information and Management System (LIMS) through a ‘Hub and Spoke Model’. (ii) To increase the coverage of tests being conducted at public healthcare facilities by equipping the rural and urban Hubs with necessary laboratory equipment in order to conduct prescribed tests as per GoI mandates leading to reduction of travel costs and time for patients. (iii) To aid decision making and treatment modalities through automated workflows within the proposed network and integration of equipment with LIMS along with real-time inventory management. (iv) To act as a centralized storage space for data pertaining to tests being conducted and initiate downstream data analysis. (v) A point of presence for near perfect healthcare mapping in planned clusters with information regarding disease prevalence being captured at the source through the LIMS. (vi) To enable the NHM-MP with data-based decision systems and user level advance/real-time analytics/ dashboards of all stages from collection of Samples to release of final test report. (vii) To build a support system in propagating and participating in the State/ National Health Programs.

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Documents for Submission

S. No. Documents to be Submitted Documents as mentioned for pre-qualification, technical qualification and any other 1 supporting document as requested in the RFP and as deemed suitable by the Bidder to support the facts and figures stated in the proposal of the Bidder. 2 ANNEXURE 1: COVER LETTER 3 ANNEXURE 2: AVERAGE ANNUAL TURNOVER OF BIDDER 4 ANNEXURE 3: FORMAT FOR TECHNICAL PROPOSAL 5 ANNEXURE 4: SELF-DECLARATION 6 ANNEXURE 5: BLACKLISTING AND PENDING SUIT ANNEXURE 6: FORM OF BANK GUARANTEE FOR PERFORMANCE 7 SECURITY ANNEXURE 7: FORMAT FOR POWER OF ATTORNEY FOR AUTHORIZED 8 SIGNATORY 9 ANNEXURE 8: FORMAT FOR POWER OF ATTORNEY FOR LEAD MEMBER 10 ANNEXURE 9: FORMAT FOR JOINT BIDDING AGREEMENT 11 ANNEXURE 10: FORM FOR LETTER OF EXCLUSIVITY 12 ANNEXURE 11: FORM FOR ANTI-COLLUSION CERTIFICATE

Please Note: 1. All documents shall be submitted in complete and in the form prescribed under this RFP. 2. NHM-MP, at its sole discretion, may cancel any submission of Proposal if it appears that a Proposal does not include the required documents/ includes incomplete/ incomprehensible/ wrong documents. 3. The aforesaid list is inclusive and not exhaustive. The Bidder shall submit other relevant documents required in the RFP or requested by NHM-MP from time to time.

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SECTION 2. INSTRUCTION TO THE BIDDERS

2.1 General Terms of Bidding

2.1.1 Bidders are invited to submit Technical Proposal and Financial Proposal (collectively referred to as “the Proposal/ Bid”), as specified in the schedule of RFP, for the services required for the Project. The Proposal will form the basis for grant of Work Order/Contract to the Selected Bidder/Agency. The Selected Bidder/Agency shall carry out the Project in accordance with the scope of work as specified in this RFP (the “SOW”).

2.1.2 NHM-MP shall receive Proposal(s) pursuant to this RFP in accordance with the terms set forth in this RFP and other documents provided by the NHM-MP, as modified, altered, amended and clarified from time to time by the NHM-MP (collectively the “Bidding Documents”), and all Proposal(s) shall be prepared and submitted in accordance with such terms on or before the Bid Submission end date. (the “Proposal Due Date”).

2.1.3 NHM-MP requires that the Bidder hold NHM-MP’s interests’ paramount, avoid conflicts with other assignments or its own interests, and act without any consideration for future work. The Bidder shall not accept or engage in any assignment that may place it in a position of not being able to carry out its obligations in the best interests of NHM-MP and the Project.

2.1.4 It is the NHM-MP’s policy to require that the Bidders observe the highest standard of ethics during the Selection Process and execution of work/Project. In pursuance of this policy, the NHM-MP: (a) will reject the Proposal for award if it determines that the Bidder has engaged in corrupt or fraudulent activities in competing for the Project in question; (b) will declare a Bidder ineligible, either indefinitely or for a stated period, to be awarded any contract or Work Order if it at any time determines that the Bidder has engaged in corrupt or fraudulent practices in competing for and in executing the Work Order/ Contract.

2.1.5 Number of Proposals: No Bidder shall submit more than 1 (one) Technical and Financial Proposal for the Project. A Bidder bidding individually or as a member of a Consortium shall not be entitled to submit another Proposal either individually or as a member of any Consortium, as the case may be. In the event of such an occurrence (i.e. submission of more than 1 (one) Technical or Financial Proposal, either individually or as part of Consortium), both the Proposals, shall be summarily rejected.

Consequently, Bidders who wish to bid for more than 1 (one) Cluster, would be required to submit separate financial quote for each of the applied Clusters in the cluster-wise worksheet as provided in the Financial proposal format uploaded along with the RFP.

2.1.6 Consortium: The Bidder may be a single entity or a group of at maximum of 2 (two) entities (the “Consortium”), coming together to implement the Project. However, no Bidder applying individually or as a member of a Consortium, as the case may be, can be member of another Bidder for the Project. The term ‘Bidder’ used herein would apply to both a single entity and a Consortium.

In case the Bidder is a Consortium, it shall comply with the following requirements: National Health Mission, Government of Madhya Pradesh, India Page 13 of 156

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(a) The maximum number of members that shall be allowed to form a Consortium for the purpose of this RFP must not exceed 2 (two);

(b) The Proposal should include a brief description of the roles and responsibilities of individual members of the Consortium, particularly with reference to technical, financial and operation & maintenance obligations. The Proposal should contain the required information for each member of the Consortium;

(c) All partners should jointly fulfil eligibility criterion pertaining to their area of competence and one of them would be considered as Lead Bidder as decided by them through a Joint Bidding Agreement, to whom the Project would be given for execution and the Lead Bidder would be responsible for execution of the complete Project and comply with all terms & conditions of RFP. The Members of the Consortium shall nominate 1 (one) member as the lead member (the “Lead Member”), which must be an entity registered/ incorporated in India (as on the date of submission of Proposal) and shall have the highest share in the Consortium. The Lead Member of the Consortium shall hold equity shareholding of at least 51% (fifty one percent) of the paid up and subscribed equity of the Consortium for the entire duration of the Project. The nomination(s) shall be supported by a power of attorney, substantially in the form specified at Annexure 8 executed on non-judicial stamp paper of appropriate value and duly notarized by a notary public, signed by all the other members of the Consortium;

(d) The Consortium member, other than the Lead Member of the Consortium; whose technical and/or financial capacity is considered for the purpose of qualification and shortlisting herein; should hold at least 26% (twenty-six percent) of the paid up and subscribed equity in the Consortium for the entire duration of the Project. This would ensure that members with small equity holdings are not included with the sole purpose of achieving pre-qualification. In other words, only the experience and net worth of Consortium members who shall have a substantial stake in management of the Project is to be counted.

(e) The members of the Consortium shall enter into a binding joint bidding agreement, substantially in the form specified at Annexure- 9 (the “Joint Bidding Agreement”), for the purpose of submitting a Proposal. The Joint Bidding Agreement, to be submitted along with the Proposal, shall, inter alia:

(i) convey the details of the shareholding/ ownership equity commitment(s) of the Members of the Consortium, which would enter into the Contract with NHM-MP and subsequently perform all the obligations of the Selected Agency in terms of the Contract, in case the Project is awarded to the Consortium in accordance with this RFP; and, (ii) clearly outline the proposed roles and responsibilities, if any, of each member; and, (iii) undertake that the Lead Member of the Consortium shall hold equity shareholding of at least 51% (fifty one percent) of the paid up and subscribed equity of the Consortium for the entire duration of the Project; and (iv) undertake that the Consortium member, other than the Lead Member of the Consortium; whose technical and/or financial capacity is considered for the National Health Mission, Government of Madhya Pradesh, India Page 14 of 156

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purpose of qualification and shortlisting herein; should hold at least 26% (twenty-six percent) of the paid up and subscribed equity in the Consortium for the entire duration of the Project; and (v) commit the minimum equity stake to be held by each member; and, (vi) include a statement to the effect that all members of the Consortium shall be liable jointly and severally for all obligations in relation to the Project for the entire Contract Period or such extended term as may be mutually agreed; and; (vii) except as provided under this RFP and the Bidding Documents, there shall not be any amendment to the Joint Bidding Agreement without the prior written consent of NHM-MP. 2.1.7 Change in composition of the Consortium (a) Change in the composition of a Consortium will not be permitted during the Selection Process or if selected, during Contract Period, including implementation and operation of the Project throughout the Contract Period or extended term of the Contract.

2.1.8 Change in Ownership when the Bidder is a Consortium (a) Change in the ownership and control of a Consortium Member and/or their Associates shall not be permitted during the Selection Process or if selected, during Contract Period, including implementation and operation of the Project throughout the Contract Period or extended term of the Contract.

2.1.9 Conflict of Interest: A Bidder shall not have a conflict of interest (the “Conflict of Interest”) that affects the Selection Process. Any Bidder found to have a Conflict of Interest shall be disqualified. In the event of disqualification, NHM-MP shall be entitled to forfeit and appropriate the EMD/Performance Security, as the case may be, as mutually agreed genuine pre-estimated loss and damage likely to be suffered and incurred by the NHM-MP and not by way of penalty for, inter alia, the time, cost and effort of the NHM-MP, including consideration of such Bidder’s Proposal (the “Damages”), without prejudice to any other right or remedy that may be available to NHM-MP under the Bidding Documents and/ or the Contract or otherwise. Without limiting the generality of the above, a Bidder shall be deemed to have a Conflict of Interest affecting the Selection Process, in the below circumstances: (a) A Bidder may be considered to be in a Conflict of Interest with one or more Bidders in the same Selection Process under this RFP if they have a relationship with each other, directly or indirectly through a common company / entity, that puts them in a position to have access to information about or influence the Proposal of another Bidder; or (b) The Bidder, its member or Associate (or any constituent thereof) and any other Bidder, its member or any Associate (or any constituent thereof) have common controlling shareholders or other ownership interest; or (c) a constituent of such Bidder is also a constituent of another Bidder in the Selection Process; or (d) such Bidder, its member or any Associate thereof receives or has received any direct or indirect subsidy, grant, concessional loan or subordinated debt from any other Bidder, its member or Associate, or has provided any such subsidy, grant, concessional loan or

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subordinated debt to any other Bidder, its member or any Associate thereof; or (e) such Bidder has the same legal representative for purposes of this Proposal as any other Bidder; or (f) such Bidder, or any Associate thereof, has a relationship with another Bidder, or any Associate thereof, directly or through common third party/ parties, that puts either or both of them in a position to have access to each other’s information about, or to influence the Proposal of either or each other; or (g) such Bidder, or any Associate thereof has participated as a consultant to the NHM-MP in the preparation of any Bidding Documents, design or technical specifications of the Project. Explanation: In case a Bidder is a Consortium, then the term Bidder as used in this Clause, shall include each member of such Consortium. For the purposes of this RFP, Associate means, in relation to the Bidder/ Consortium member, a person who controls, is controlled by, or is under the common control with such Bidder/ Consortium member (the “Associate”). As used in this definition, the expression “control” means, with respect to a person which is a company or corporation, the ownership, directly or indirectly, of more than 50% (fifty percent) of the voting shares of such person, and with respect to a person which is not a company or corporation, the power to direct the management and policies of such person by operation of law.

2.1.10 A Bidder including any Consortium member or Associate should, in the last 3 (three) years, have neither failed to perform on any contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Bidder, Consortium member or Associate, as the case may be, nor has been expelled from any project or contract by any public entity nor have had any contract terminated by any public entity for breach by such Bidder, Consortium member or Associate. 2.1.11 Any Bidder that has been barred by the Central Government, any State Government, a statutory authority or a Public Sector Undertaking, as the case may be, from participating in any project and the bar subsists as on the date of the Proposal Due Date, would not be eligible to submit a Proposal either individually or as a member of a Consortium. 2.1.12 A Bidder shall be liable for disqualification if any legal, financial or technical adviser of the NHM-MP in relation to the Project is engaged by the Bidder, its member or any Associate thereof, as the case may be, in any manner for matters related to or incidental to the Project. For the avoidance of doubt, this disqualification shall not apply where such adviser was engaged by the Bidder, or Associate in the past but its assignment expired or was terminated prior to the Proposal Due Date. Nor will this disqualification apply where such adviser is engaged after a period of 3 (three) years from the date of commencement of services under the Project. 2.1.13 Cost of Bidding: The Bidders shall bear all costs associated with or relating to the preparation and submission of their Proposals and their participation in the Selection Process including but not limited to preparation, postage, copying, delivery fees, expenses associated with any demonstrations or presentations which may be required by NHM-MP or any other costs National Health Mission, Government of Madhya Pradesh, India Page 16 of 156

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incurred in connection with or relating to its Proposal. All such costs and expenses will be borne by the Bidder and NHM-MP shall not be liable in any manner whatsoever for such costs or for any other costs or other expenses that may be incurred by the Bidder in preparation or submission of the Proposal, regardless of the conduct or outcome of the Selection Process. 2.1.14 Site visit and verification of information: All the prospective Bidders may, at their sole discretion and convenience plan to visit the Project Site (s). These visits may be carried out with the objective of assessing the location, infrastructure, connectivity and other related parameters. NHM-MP shall not bear any costs for such visits to the Project Site(s). Any such visits required for assessment before the submission of Proposal will be carried out by the Bidder itself and all the related costs will be borne by the Bidder only. No reimbursements will be made for such visits in lieu of Proposal submission by NHM-MP or any related authorities. The location of the Project Site(s) along with their latitude and longitude, at the time of publication of this RFP, are attached as Annexure –19 along with this document. 2.1.15 Acknowledgement by Bidder, (a) It shall be deemed that by submitting the Proposal, the Bidder has: (i) made a complete and careful examination of the RFP; (ii) received all relevant information requested from the NHM-MP; (iii) accepted the risk of inadequacy, error or mistake in the information provided in the RFP or furnished by or on behalf of the NHM-MP; (iv) satisfied itself about all matters, things and information, including matters referred to in Clause 2.1.15 hereinabove, necessary and required for submitting an informed Proposal, execution of the Project in accordance with the Bidding Documents and performance of all its obligations there under; (v) acknowledged and agreed that inadequacy, lack of completeness or incorrectness of information provided in the Bidding Documents or ignorance of any of the matters referred to in Clause 2.1.15 hereinabove shall not be a basis for any claim for compensation, damages, extension of time for performance of its obligations, loss of profits etc. from the NHM-MP, or a ground for termination of the Contract by the Selected Bidder; (vi) acknowledged that it does not have a Conflict of Interest; and (vii) agreed to be bound by the undertaking provided by it under and in terms hereof.

2.1.16 The NHM-MP and/ or its advisors/ consultants shall not be liable for any omission, mistake or error on the part of the Bidder in respect of any of the above or on account of any matter or thing arising out of or concerning or relating to RFP or the Selection Process, including any error or mistake therein or in any information or data given by the NHM-MP and/ or its consultant. 2.1.17 Right to reject any or all Proposals: (a) Notwithstanding anything contained in this RFP, the NHM-MP reserves the right to accept or reject any Proposal and to annul the Selection Process and reject all Proposals, at any time without any liability or any obligation for such acceptance, rejection or annulment, and without assigning any reasons thereof. (b) Without prejudice to the generality of above, the NHM-MP reserves the right to reject any Proposal if: National Health Mission, Government of Madhya Pradesh, India Page 17 of 156

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(i) at any time, a material misrepresentation is made or discovered; or (ii) the Bidder does not provide, within the time specified by the NHM-MP, the supplemental information sought by the NHM-MP for evaluation of the Proposal. (c) Such misrepresentation/ improper response by the Bidder may lead to the disqualification/debarment/blacklisting of the Bidder. If the Bidder is a Consortium, then the entire Consortium may be disqualified/ rejected. (d) If such disqualification/ rejection occurs after the Proposals have been opened and the L-1 Bidder gets disqualified/ rejected, then the NHM-MP reserves the right to: (i) invite the remaining Bidders to match the L-1 Bidder/submit their Proposals in accordance with the RFP; or (ii) take any other measure as may be deemed fit in the sole discretion of the NHM-MP, including annulment of the Selection Process. (e) NHM-MP reserves the right to debar or blacklist the L-1 Bidder or any Bidder whosoever is disqualified at any stage of the Selection Process for reasons inclusive of but not limited to reasons mentioned above as well as failure to comply with instructions enumerated in the RFP/Annexures/Corrigendum/Addendum/LOI/Work Order/Contract. (f) That the Proposal by the Bidder suffers from a material misrepresentation/improper response includes but is not limited to the non-fulfillment of any of the conditions or requirements of the Selection Process. (g) In case it is found during the evaluation or at any time before signing of the Contract or after its execution and during the period of subsistence thereof, that 1 (one) or more of the pre- qualification conditions have not been met by the Bidder, or the Bidder has made material misrepresentation or has given any materially incorrect or false information, the Bidder shall be disqualified forthwith if not yet appointed as the Selected Bidder either by issue of the Work Order or entering into of the Contract, and if the Selected Bidder/Consortium has already been issued the Work Order or has entered into the Contract, as the case may be, the same shall, notwithstanding anything to the contrary contained therein or in this RFP, be liable to be terminated, by a communication in writing by the NHM-MP to the Bidder, without the NHM-MP being liable in any manner whatsoever to the Bidder and without prejudice to any other right or remedy which the Bidder may have under this RFP, the Bidding Documents, the Contract or under Applicable Law. (h) NHM-MP reserves the right to verify all statements, information and documents submitted by the Bidder in response to the RFP or the Bidding Documents and the Bidder shall, when so required by the NHM-MP make available all such information, evidence and documents as may be necessary for such verification. Any such verification or lack of such verification by the NHM-MP shall not relieve the Bidder of its obligations or liabilities hereunder nor will it affect any rights of the NHM-MP thereunder. 2.1.18 The Bidder(s) can Bid for all the 3 (three) Clusters as defined in the SOW section and may be awarded a maximum of 3 (three) Clusters. 2.1.19 NHM-MP shall adopt the Least Cost (L-1) methodology for selection of the Bidder for each of the Cluster; post qualification of the Bidders based on the minimum Qualification Criteria, Technical Proposal and Financial Proposal submitted. 2.1.20 This RFP is not transferable. National Health Mission, Government of Madhya Pradesh, India Page 18 of 156

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2.1.21 Any award of the Project pursuant to this RFP shall be subject to the terms of Bidding Documents.

2.1.22 Dispute Resolution: If any dispute or difference of any kind whatsoever arises between the parties in connection with or arising out of or relating to or under this RFP, the parties shall promptly and in good faith negotiate with a view to its amicable resolution and settlement. In the event no amicable resolution or settlement is reached within a period of 30 (thirty) days from the date on which the above-mentioned dispute or difference arose, such dispute or difference shall be settled by Principal Secretary, Health, GoMP, whose decision shall be final.

2.2 Prebid Meeting

2.2.1 Due to the ongoing Covid-19 Pandemic, the Prebid meeting (the “Prebid Meeting”) shall be held by the video conferencing setup available at the National Health Mission, Bhopal, M.P. Interested Bidders shall connect using details to be provided by NHM-MP. Prebid Meeting of the Bidders will be convened as per the details set out in the MP tender portal and NHM-MP website regarding the designated date, time and platform of the meeting. The link for the Prebid meeting to be held via virtual platform would be as follows:

Link: https://zoom.us/j/91553177734?pwd=MzIxbTFHOFBGOUIvMldneXUzTWxLdz09 Meeting ID: 915 5317 7734 Passcode: 4426

2.2.2 Bidders willing to attend the Prebid Meeting should inform NHM-MP beforehand in writing and email. The maximum number of participants from a Bidder, who chose to attend the Prebid Meeting, shall not be more than 2 (two) per Bidder. The representatives attending the Prebid Meeting shall accompany with a letter or email, duly signed by the Authorized Signatory of its organization.

2.2.3 During Prebid Meeting, the Bidders will be free to seek clarifications and make suggestions for consideration of the NHM-MP. The NHM-MP will endeavor to provide clarifications and such further information as it may, in its sole discretion, consider appropriate for facilitating a fair, transparent and competitive Selection Process.

2.3 Clarification and amendment of RFP documents 2.3.1 Bidders may seek clarification on this RFP within the stipulated date as set out in the RFP document or within 3 (three) working days of the Prebid meeting (3 days inclusive of Prebid meeting date). 2.3.2 Any request for clarification(s) must be sent by standard electronic means (Excel and PDF file) as per the format provided in this RFP document at Annexure - 12 to the NHM-MP’s email address: [email protected] 2.3.3 The NHM-MP will post the reply to such queries on its official website www.nhmmp.gov.in and https://mptenders.gov.in

2.3.4 NHM-MP may also on its own motion, if deemed necessary, issue interpretation(s) and clarification(s) to all Bidders. All clarifications and interpretations issued by NHM-MP shall be deemed to be part of the Bidding Documents. Verbal clarification(s) and information given

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by NHM-MP or its employees or representatives shall not in any way or manner be binding on NHM-MP and shall not alter the terms of the RFP. However, NHM-MP reserves the right not to respond to any question(s) or provide any clarification(s), in its sole discretion, and nothing in this Clause shall be taken or read as compelling or requiring NHM-MP to respond to any question(s) or to provide any clarification(s).

2.3.5 At any time before the Bid Submission Due Date, the NHM-MP may, for any reason, whether at its own initiative or in response to a clarification requested by a prospective Bidder, modify the RFP documents by an amendment. All amendments/ corrigendum will be posted on the NHM-MP’s official website and https://mptenders.gov.in 2.3.6 To afford the Bidders a reasonable time for taking an amendment/Corrigenda into account, or for any other reason, the NHM-MP may at its discretion extend the Proposal Due Date.

2.4 Tender Fee 2.4.1 The RFP document is available online to registered users. A non-refundable Tender submission fee of INR 2,000/- (INR two thousand only) shall be payable, apart from gateway and service charges, by each Bidder for their Proposals to be accepted. 2.4.2 This amount shall only be paid online. Online payment details are available on this website: https://mptenders.gov.in

2.5 Earnest Money Deposit 2.5.1 An Earnest Money Deposit (“EMD”) shall be paid online for the sum of INR 10,00,000/- (INR ten lakh only) shall be required to be submitted by each Bidder. 2.5.2 Unless the Bidder requests for exemption from payment of EMD, the absence of the EMD, shall lead to the Proposal of the Bidder being summarily rejected. To receive exemption from payment of EMD, the Bidder shall have to submit the relevant exemption certificate at the time of Bid submission along with requisite documents as part of Proposal submission process. 2.5.3 If a Bidder is Micro, Small and Medium Enterprise (“MSME”) /Udyog Aadhar/Small Scale Industry (“SSI”) registered manufacturer/ service provider of Madhya Pradesh, then such Bidder shall be exempt from submitting EMD and Tender fee. However, there is no exemption from payment of the Tender processing fee. If a Bidder being an MSME/Udyog Aadhar/SSI registered manufacturer/ service provider of Madhya Pradesh wishes to avail above facility, then the Bidder should follow necessary exemption (Online Tab) for EMD and Tender fee. To claim the exemption, relevant valid documents in support of MSME/SSI are required to be uploaded by the Bidder(s). MSME/SSI Manufacturers/ service providers from other States are not eligible for exemption from payment of EMD and Tender fee. If any Bidder, other than MSME/SSI manufacturer/ service provider of M.P., do not submit EMD and /or do not pay Tender fee, then such Proposal shall be rejected. 2.5.4 The EMD shall be kept valid through the Bid Validity Period and may need to be extended, if so, required by NHM-MP. 2.5.5 NHM-MP will not be liable to pay any interest on EMD. EMD of pre- qualified but unselected Bidders shall be returned, without any interest, within 1 (one) month after grant of the Work

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Order or execution of the Contract to the Selected Bidder (whichever is later) or when the Selection Process is cancelled by NHM-MP. The Selected Bidder’s EMD shall be returned, without any interest upon the Bidder accepting the Work Order or executing the Contract (whichever is later) and after furnishing the Performance Security in accordance with provision of the RFP and Work Order. 2.5.6 NHM-MP will be entitled to forfeit and appropriate the EMD as mutually agreed loss and damage payable to NHM-MP in regard to the RFP without prejudice to NHM-MP’s any other right or remedy that may be available to NHM-MP under the Bidding Documents and/ or under the Agreement, or otherwise under the following conditions: (a) If a Bidder engages in a corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice as envisaged under this RFP (including the standard form of Work Order); or (b) If any Bidder withdraws its Proposal during the period of its validity as specified in this RFP and as extended by the Bidder from time to time; or (c) In the case of the Selected Bidder, if the Selected Bidder fails to accept the Work Order or execute the Contract or fails to furnish the Performance Security within the specified time limit; or (d) If the Bidder commits any breach of terms of this RFP or is found to have made a false representation to NHM-MP.

2.6 Preparation of Proposal 2.6.1 Bidders are requested to submit their Proposal in English language and strictly in the formats provided in this RFP. The NHM-MP will evaluate only those Proposals that are received in the specified forms and complete in all respects. 2.6.2 In preparing their Proposal, Bidders are expected to thoroughly examine the RFP document. 2.6.3 The technical proposal should provide the documents as prescribed in this RFP (“Technical Proposal”). No information related to Financial Proposal should be provided in the Technical Proposal. Further, in such a case, NHM-MP will be entitled to reject the Proposal. 2.6.4 Any condition or qualification or any other stipulation contained in the Proposal shall render the Proposal liable to rejection as a non-responsive Bid. 2.6.5 Non-compliance with the instructions and conditions contained in the RFP/Corrigendum/Addendum shall render the Proposal liable to be rejected. NHM-MP reserves the right to further debar/ blacklist the Bidder in consequence of non-compliance of any condition of the RFP/Corrigendum/Addendum that significantly impacts the Selection Process. 2.6.6 The Proposals must be digitally signed by the Authorized Representative (the “Authorized Representative”) as detailed below: (a) by the proprietor in case of a proprietary firm; (b) by a partner, in case of a partnership firm and/or a limited liability partnership; or (c) by a duly authorized person, in case of a limited company or a corporation;

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(d) In case of a Consortium, the Proposal shall be signed by the duly Authorized Signatory of the Lead Member and shall be legally binding on all the members of the Consortium. 2.6.7 Bidders should note the Proposal Due Date, as specified in Notice of RFP, for submission of Proposals. Except as specifically provided in this RFP, no supplementary material will be entertained by the NHM-MP, and the evaluation will be carried out only on the basis of documents received by the closing time of Proposal Due Date as specified in Notice of RFP. Bidders will ordinarily not be asked to provide additional material information or documents subsequent to the date of submission, and unsolicited material, if submitted, will be summarily rejected. For the avoidance of doubt, the NHM-MP reserves the right to seek clarifications in case the Proposal is non- responsive on any aspects. 2.6.8 Financial Proposal: While preparing the Financial Proposal, Bidders are expected to take into consideration various requirements and conditions stipulated in this RFP document. The Financial Proposal should be submitted as per the standard Financial Proposal submission forms prescribed in this RFP. 2.6.9 While submitting the Financial Proposal, the Bidder shall ensure the following: (a) The Bidder shall submit the Financial Proposal as per the instruction provided in this RFP document. (b) The Bidder shall ensure not to submit the Financial Proposal with the Technical Proposal. Any Technical Proposal with financial details will be rejected by the NHM-MP. (c) The Financial Proposal shall only be submitted in soft copy through e-procurement portal https://mptenders.gov.in as prescribed in this RFP (“Financial Proposal”) in a MS excel file clearly indicating the amount in both figures and words and upto 2 (two) decimal points. For example, percentage shall be quoted as 10.12 instead of 10 or 10.1. (d) In case of any discrepancy between figures and words, in the Financial Proposal, the amount indicated in words shall prevail. (e) The Financial Proposal needs to be filled in completeness based on financial submission sheet and as per the details mentioned within the sheet. (f) The Financial Proposal should be a Proposal inclusive of all the costs including but not limited to all taxes associated with the Project. The Financial Proposal should clearly indicate the price to be charged without any qualifications whatsoever and should include all taxes, duties, fees, levies, works contract tax and other charges as may be applicable in relation to the activities proposed to be carried out. These shall normally cover remuneration for all the personnel (Expatriate and Resident, in the field, office, etc.), accommodation, air fare, transportation, equipment, office supplies including stationary material, printing of documents, secondary and primary data collection, transportation cost of samples etc. The Financial Proposal shall take into consideration all the expenses and tax liabilities and cost of insurance, levies and other impositions applicable under the prevailing law. (g) The Bidder shall quote the percentage discount, in the prescribed format for the services it proposes to provide as per the RFP document. (h) The Bidders shall quote percentage (%) discount, which would be offered on the base rates (as mentioned in Annexure - 18) in the Financial Proposal for the services to be provided as part of this RFP document. National Health Mission, Government of Madhya Pradesh, India Page 22 of 156

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(i) Percentage discount quoted in the Proposal must be firm and final and shall not be subject to any modifications, on any account whatsoever. (j) The percentage discount indicated in the Financial Proposal shall be without any condition attached or subject to any assumption and shall be final and binding. In case any assumption or condition is indicated in the Financial Proposal, it shall be considered non- responsive and liable to be rejected. (k) NIL value quoted against any field in the Financial Proposal sheet shall lead to rejection of Proposal. (l) Bidders are required to note that they should necessarily submit their Financial Proposal in the format provided and no other format is acceptable. If during or subsequent to evaluation of Financial Proposal, it is discovered that the Financial Proposal submitted by a Bidder, has been modified in any unauthorized manner, the Proposal may be rejected. The NHM- MP may first in exercise of its discretion seek clarifications from the Bidder on such an occurrence. 2.6.10 Rectification of errors: Arithmetical errors in the Financial Proposal will be rectified on the following basis: (a) Items described in the Technical Proposal but not priced in the Financial Proposal, shall be assumed to be included in the prices of other activities or items, and no corrections shall be made to the Proposal; (b) If there is a discrepancy between words and figures, the amount in words shall prevail; (c) Any other arithmetical error will stand corrected for evaluation; (d) If the Bidder does not accept the correction of errors, the Proposal will be rejected, and the Performance Security/EMD forfeited, as the case may be. 2.6.11 Bidders are advised to serially number their Proposal documents along with indexing.

2.6.12 Extension of Period of Bid Validity: The Proposals shall be valid for a period of not less than 180 (one hundred eighty) days from the Proposal Due Date. NHM-MP may request the Bidder(s) for an extension of the period of the validity of the Proposals (“Bid Validity Period”). The request and the responses thereto shall be made in writing. The Bidder shall be at liberty to refuse the request. In such a circumstance, it will be construed that the Bidder has withdrawn its Proposal and will not be entitled to claim or receive any penalty/ damages/ interest/charges, nor be entitled to return of its Proposal documents submitted or refund of the EMD.

2.7 Submission, receipt and opening of proposals 2.7.1 The Proposal shall be submitted through e-procurement portal https://mptenders.gov.in . The procedure for filing of e-tender is provided on the portal. 2.7.2 The Authorized Representative of the Bidder should authenticate EMD details, Technical and Financial Proposal. 2.7.3 The Authorized Representative’s authorization should be confirmed by a written power of attorney by the competent authority of the organization. 2.7.4 In case the Bidder is a Consortium, the members thereof should furnish a Power of Attorney in favor of the Lead Member in the format provided in Annexure-8.

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2.7.5 No Proposal shall be accepted after the Proposal Due Date and time. 2.7.6 After the deadline for submission of Proposals the Technical Proposal shall be opened by the Evaluation Committee to evaluate whether the Bidders meet the prescribed minimum pre- qualification criteria. 2.7.7 After the Proposal submission until the execution of the Contract, if any Bidder wishes to contact the NHM-MP on any matter related to its Proposal, it should do so in writing at the issuing authority (NHM-MP) official address: Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003. Any effort by a Bidder (including the Selected Bidder) to influence the NHM-MP during the Proposal evaluation, Proposal comparison or grant of the Work Order decisions may result in the rejection of the Bidder’s Proposal. 2.7.8 Proposals shall be deemed to be under consideration immediately after they are opened and until such time the NHM-MP makes official intimation of award/ rejection to the Bidders. While the Proposals are under consideration, Bidders and/ or their representatives are advised to refrain, save and except as required under the Bidding Documents, from contacting by any means, the NHM- MP and/ or their employees/ representatives on matters related to the Proposals under consideration.

2.8 Proposal Evaluation 2.8.1 As part of the evaluation, the Technical Proposal submitted shall be checked to evaluate whether the Bidder meets the prescribed minimum Qualification Criteria and whether Proposal is responsive in accordance with the requirements of the RFP and only those Technical Proposals which are found to be responsive would be eligible for opening of Financial Proposals in accordance with the RFP document. 2.8.2 The NHM-MP may, in its sole discretion, reject any Proposal that is not responsive hereunder. A Proposal will be considered responsive at each stage only if: (a) To the satisfaction of NHM-MP, the Bidders meet the minimum qualifications prescribed before evaluating Financial Proposals. (b) The Technical Proposal submitted by the Bidder is: (i) received in the form specified in this RFP; (ii) received by the Proposed Due Date including any extension thereof in terms hereof; (iii)it is accompanied by the Earnest Money Deposit unless eligible for exemption; (iv) it contains all the information (complete in all respects) as requested in this RFP and/or Bidding Documents (in formats same as those specified); (v) does not contain any condition or qualification; and (vi) it is not non-responsive in terms hereof. (c) That the Financial Proposal submitted by the Bidder is: (i) submitted online only. No hard copy shall be submitted to the NHM-MP. In case a Bidder submits the Financial Proposal in hard copy, the Proposal shall be summarily rejected; (ii) the Financial Proposal is received in the form specified in this RFP; (iii)it is received by the Proposed Due Date including any extension thereof in terms hereof; National Health Mission, Government of Madhya Pradesh, India Page 24 of 156

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(iv) it does not contain any condition or qualification; and (v) It is not non-responsive in terms hereof. (d) The NHM-MP reserves the right to reject any Proposal which is non-responsive and no request for alteration, modification, substitution or withdrawal will be entertained by the NHM-MP in respect of such Proposals. However, NHM-MP reserves the right to seek clarifications or additional information from the Bidder during the evaluation process. The NHM-MP will subsequently examine and evaluate Proposals in accordance with the Selection Process detailed out below. 2.8.3 For the purpose of this RFP document, a Proposal shall be regarded as non-responsive when the Proposal, in which any of the particulars and prescribed information is missing or are incomplete, in any respect and/or prescribed conditions are not fulfilled, and shall be liable to be rejected. 2.8.4 Selection basis for L-1 Bidder: The methodology to be followed for selecting the eligible L-1 Bidder would be as follows: For instance, suppose 3 (three) Bidders have submitted their Proposals. Once they are qualified Bidders based on the technical evaluation done, the Financial Proposal will be opened and the calculation methodology to be followed for selection of Bidder would be as follows:

BIDDER 1 BIDDER 2 BIDDER 3 Percentage discount offered on Percentage discount offered on Percentage discount offered on base rates for diagnostic tests: base rates for diagnostic tests: base rates for diagnostic tests:

25% 22% 27% (Note – The notional percentages as expressed in the table above is intended purely for explanation purposes only) Hence, the Bidder 3 will be selected for the respective cluster, since it is offering the maximum discount on base rates and hence the cost per tests would be lowest for the Bidder 3, which will be the L1 Bidder based on the Least Cost (L1) methodology. The Selected Bidder shall be the Bidder offering the maximum percentage discount on the base rates (attached as Annexure-18) for all the 51 (fifty-one) selected tests. The base rates shall be all inclusive and including estimated transportation cost of samples from Spokes to the Hubs.

2.8.5 Proposals shall be deemed to be under consideration immediately after they are opened and until such time the NHM-MP makes official intimation of award/ rejection to the Bidders. While the Proposals are under consideration, Bidders and/ or their representatives or other interested parties are advised to refrain, save and except as required under the Bidding Documents, from contacting by any means, the NHM- MP and/ or their employees/ representatives on matters related to the Proposals under consideration.

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SECTION 3. SELECTION OF AGENCY

As part of the evaluation, a Bidder must fulfill the minimum Qualification Criteria. In case a Bidder does not fulfill the minimum qualification criteria, the Proposal of such a Bidder will not be evaluated further. 3.1 Qualification Criteria The minimum qualification criteria (“Qualification Criteria”) for a Bidder to qualify for opening of Financial proposal are listed below:

S. Basic Specific Requirements Documents Required No Requirement 1 Legal Entity The Bidder(s) interested in Registration documents of the Agency participating in the Selection as a company/firm or any legal entity process must be a registered legal along with: entity in India, duly registered 1. Details of Board of Director/ under any one of the following categories: Managing Director/ CEO 2. PAN Card ▪ a Limited Liability Partnership 3. GST certificate (“LLP”) registered under the LLP Act, 2008; 4. Any other supporting document, as required. ▪ an Indian Company (“Company”) registered under (In case of sole Bidder, it should be the Companies Act, met by sole Bidder itself whereas in 1956/2013; case of Consortium, this would be ▪ a Not for Profit Organization applicable for each of the Consortium (“NGO”) registered under the members) Societies Act, 1860; ▪ a Trust formed under the Applicable Laws of India. ▪ a Sole Proprietorship Firm registered as such under any of the applicable laws in India. A Consortium of companies comprising of maximum 2 (two) members registered as mentioned above is allowed to participate in the Selection Process. 2 Existence of the The Bidder(s) should be in (1) Registration document showing firm business and operation for at least incorporation of the Bidder; and, last 3 (three) Financial Years (i.e., (2) an undertaking on the letterhead of 2018-19, 2019-20, and 2020-21) the Bidder stating that the Bidder in management of pathology has been in operation for a laboratory services which shall minimum of last 3 (three) include provision of services Financial Years (i.e., 2018-19, 2019-20, and 2020-21) in the field National Health Mission, Government of Madhya Pradesh, India Page 26 of 156

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S. Basic Specific Requirements Documents Required No Requirement based on Reagent Rental Model & of establishment, implementation deployment of LIMS and management of integrated laboratory network services. (In case of sole Bidder, it should be met by the sole Bidder itself. Whereas in case of Consortium, the Lead Member should fulfil the relevant criterion) 3 Work The Bidder(s) should have an Contract/ Agreement/ Work Orders/ Experience experience of a minimum 1 (one) Letter of Invitation from client(s) that account for establishment, clearly states the details of the scope of implementation and management work, date of commencement and all of Laboratory Network with other essential details of the contract. Laboratory Information and Management System (LIMS) in (In case of sole Bidder, it should be the last 3 (three) Financial Years met by the sole Bidder itself. (i.e., 2018-19, 2019-20, and 2020- 21) Whereas in case of Consortium, either of the Consortium member should fulfil the relevant criterion) 4 Experience The Bidder(s) should have an Contract/ Agreement/ Work Orders/ based on experience of conducting a Letter of Invitation from client(s) that quantum of tests minimum of 5 (five) lakhs tests clearly states the details of the scope of per year in the last 3 (three) work, date of commencement and all Financial Years (i.e., 2018-19, other essential details of the contract 2019-20, and 2020-21) including number of tests catered to.

(In case of sole Bidder, it should be met by the sole Bidder itself.

Whereas in case of Consortium, either of the Consortium member should fulfil the relevant criterion) 5 Net Worth The Bidder(s) should have a Certificate from statutory auditor & positive net worth in the last 3 Audited Financial Statements shall be (three) Financial Years (i.e., 2018- submitted by the Bidder for the stated 19, 2019-20, and 2020-21) financial years. (In case of sole Bidder, it should be met by sole Bidder itself whereas in case of Consortium, this would be applicable for each of the Consortium members)

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S. Basic Specific Requirements Documents Required No Requirement 6 Average Annual The Bidder(s) should have an Certificate issued by a statutory Turnover average annual financial turnover auditor along with Audited Financial of INR 10 Crores (INR ten crores) Statements confirming the average in the last 3 (three) Financial annual turnover of the Bidder during Years (i.e. 2018-19, 2019-20, and the stated financial years must be 2020-21) submitted. Bidder can submit unaudited financial statements certified by a statutory auditor for Financial Year 2020-21 in case Audited Financial Statements are unavailable. (In case of sole Bidder, it should be met by the sole Bidder itself. Whereas in case of Consortium, either of the Consortium member should fulfil the relevant criterion relating to required financial turnover) 7 Licenses/ The Bidder(s) should have a valid Copies of the Certificates signed and Certifications National Accreditation Board for stamped by the Authorized Signatory Testing and Calibration of the Bidder to be attached. Laboratories (“NABL”) accreditation for the last 3 (three) years. Moreover, the LIMS solution proposed by the Bidder should also be compliant with standards as laid down by NABL. 8 Blacklisting The Bidder(s) shall not have been Undertaking to be submitted on a non- debarred / blacklisted by any judicial stamp paper as per Annexure- Central Govt. /State Govt. / Public 5 Sector Undertaking / any other (In case of sole Bidder, it should be local Body or body established met by sole Bidder itself whereas in under or in the control of the case of Consortium, this would be Central or state Government and applicable for each of the consortium till completion of the selection members) process under this RFP. 9 Pending The Bidder(s) shall inform NHM- Undertaking to be submitted on a non- Petitions MP of any such pending suits/ judicial stamp paper as per Annexure- enquiry/ investigation against the 5. Bidder in any court of law, legal (In case of sole Bidder, it should be authority, paralegal authority met by sole Bidder itself whereas in which may hamper the execution case of Consortium, this would be National Health Mission, Government of Madhya Pradesh, India Page 28 of 156

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S. Basic Specific Requirements Documents Required No Requirement of works under this RFP applicable for each of the consortium members)

Note: • If required, the NHM-MP may seek specific clarifications from any or all Bidder (s) at this stage. • A Proposal will be considered unsuitable and will be rejected at this stage if it does not respond to important aspects of RFP document and the SOW.

3.2 Technical Presentation 3.2.1 Every qualified Bidder after Technical Proposal evaluation but prior to opening of Financial Proposals shall be required to give a technical presentation before the Evaluation Committee in terms of understanding of scope, approach and methodology, learning from similar experience, management team, project management plan, IT system to be used and other technical aspects of the proposal. This will also include showcasing the Proof of Concept (“PoC”) which would be set-up in Bhopal for presentation purposes. The PoC shall be demonstrated by the qualified Bidders only and presented to NHM-MP within 15 (fifteen) days of the opening of the Technical Proposals. There will be no relaxation provided with respect to timelines for setting up and demonstration of the PoC. The PoC would need to be setup and demonstrated to NHM in Bhopal/ or via videoconferencing (at the discretion of NHM-MP) by the qualified Bidders. One hard copy of technical presentation to be submitted to NHM-MP after the technical presentation by the qualified Bidder.

3.3 Exclusion of Proposal/ Disqualification 3.3.1 NHM-MP may exclude or disqualify a Proposal if: (a) The information submitted, concerning the qualifications of the Bidder, was false or constituted a misrepresentation; (b) The information submitted, concerning the qualifications of the Bidder, was materially in- accurate or incomplete; (c) The Bidder is not qualified as per Qualification Criteria mentioned in the RFP document, even after seeking clarifications/ additional documents by committee; (d) The Proposal materially departs from the requirements specified in the Proposal or it contains false information; (e) The Bidder submitting the Proposal, his agent or any one acting on his behalf, gave or agreed to give, to any officer or employee of the NHM-MP or other governmental authority a gratification in any form or any other thing of value so as to unduly influence the Selection Process; (f) The Bidder in the opinion of the NHM-MP, has a Conflict of Interest materially affecting fair competition. (g) A Proposal shall be excluded/ disqualified as soon as the cause for its exclusion/disqualification is discovered.

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3.4 Final selection 3.4.1 The evaluation committee (“Evaluation Committee”) appointed by the NHM-MP will carry out the evaluation of Technical Proposals of the qualified Bidders before opening of the Financial Proposal. 3.4.2 Financial Proposals of only those Bidder(s) shall be opened who shall meet all the defined minimum Qualification Criteria. Bidders who fail to fulfill any of the requisite Qualification Criteria would not be considered for the financial evaluation. 3.4.3 The Selected Bidder shall be the Bidder having the highest percentage discount on the base test rates (“L-1-Bidder”), which in turn will be the lowest quoted rates per test (“L-1 rate”). For quoting of percentage discount, the Bidders are required to fill BOQ form available on e- procurement portal. The percentage discount will be considered based on percentage quote provided in the consolidated financial format sheet. 3.4.4 The final selection of the Agency would be based on highest percentage discount being quoted; since the Bidder offering the highest discount on base test rates, would be L1 in terms of lowest rate per test, provided that the Bidder has met all the requisite Qualification Criteria. In case of 2 (two) or more Bidders quoting the same percentage value, the Bidder having the higher annual average turnover as per the eligibility criterion would be the first in sequence. In case of 2 (two) or more Bidders quoting the same percentage value and having the same annual average turnover also, the Bidder having the higher number of years of experience as per the eligibility criterion would be the first in sequence. 3.4.5 In case of any unforeseen circumstances, if the L1 Bidder (highest percentage discount quoted on base test rates) doesn’t wish to engage with NHM-MP, then the L2 Bidder (second highest percentage discount quoted on base test rates) would be offered to take up the Contract. However, the L2 Bidder would be offered to take up the Contract at L1 quoted percentage discount itself. If the L2 Bidder is willing to accept the Contract at L1 quoted percentage discount on base test rates, then the L2 Bidder would be selected for providing the services within the scope of this RFP. In case the L2 Bidder also doesn’t agree to take up the Contract, the process would be repeated with L3, L4 and so on Bidders. 3.4.6 The Selected Bidder will enter into a Contract with NHM-MP and shall work in accordance with the Scope of Work mentioned in the RFP.

3.5 Grant of Work Order 3.5.1 After selection, a work order (“Work Order”) will be issued, in duplicate, by the NHM-MP to the Selected Bidder(s). The Work Order will be handed to the Selected Bidder or emailed or posted to the Selected Bidder’s address as given in the Proposal and such handing or emailing or posting shall be deemed good service of such a notice. The Selected Bidder (s) shall, within 7 (seven) working days of the receipt of the Work Order, sign and return the duplicate copy of the Work Order in acknowledgement thereof. Thereafter, the Selected Bidder will enter into a Contract with NHM-MP (“Selected Agency”) and shall work in accordance with the Scope of work mentioned in the RFP. 3.5.2 The issue of the Work Order accepting the L-1 Bidder’s Proposal by NHM-MP and the acceptance of the Work Order by the Selected Bidder shall create binding obligations upon the Selected Bidder to fulfil the conditions as specified in this RFP and the Work Order, including National Health Mission, Government of Madhya Pradesh, India Page 30 of 156

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the execution of the Contract within the prescribed time, all to the satisfaction of the NHM-MP. 3.5.3 In the event the duplicate copy of the Work Order duly signed by the Selected Bidder (s) is not received by the stipulated date, the NHM-MP may, unless it consents to extension of time for submission thereof, appropriate the Earnest Money Deposit of such Selected Bidder(s) as mutually agreed genuine pre-estimated loss and damage suffered by the NHM-MP on account of failure of the Selected Bidder(s) to acknowledge the Work Order. 3.5.4 Additionally, non-acceptance of the Work order by the Selected Bidder within the time prescribed therein shall lead to forfeiture/invocation of the Earnest Money Deposit of such Selected Bidder and thereafter, the NHM-MP shall be free to award the Project to the next Bidder in sequence, or to proceed in the manner as considered in the best interest of NHM-MP, at sole discretion of NHM-MP.

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SECTION 4. SCOPE OF WORK

4.1 Detailed Scope of Work 4.1.1 Integrated Laboratory Network Services Setup, Operations, Maintenance & Management The overall scope of work for the Selected Agency will consist of designing, development, supply, installation, implementation, operationalization, commissioning, management & maintenance of end to end Integrated Laboratory Network services based on the Reagent Rental Model and enabled with Laboratory Information and Management System (LIMS) in the proposed Hub and Spoke Model for the state of Madhya Pradesh.

Clusters, Divisions and Districts The 7 (seven) divisions have been grouped into 3 (three) clusters as mentioned below for the purpose of this RFP document. Table 1. - Mapping of Districts to Divisions

S. No. Cluster Division Districts Bhopal (incl. Bhopal, Betul, Hoshangabad, Harda, Raisen, Narmadapuram) Rajgarh, Sehore, Vidisha 1 FIRST Dewas, Agar Malwa, Ratlam, Ujjain, Neemuch, Ujjain Mandsaur, Shajapur Alirajpur, East Nimar, Dhar, Indore, Burhanpur, Indore Jhabua, Khargone, Barwani 2 SECOND Ashoknagar, Bhind, Datia, Guna, Gwalior, Gwalior Morena, Shivpuri, Sheopur Jabalpur, Seoni, Chhindwara, Dindori, Balaghat, Jabalpur Katni, Mandla, Narsinghpur Rewa, Umaria, Sidhi, Singrauli, Shahdol, 3 THIRD Rewa (incl. Shahdol) Anuppur, Satna Sagar, Chhatarpur, Panna, Damoh, Tikamgarh, Sagar Niwari

Each of these clusters will be operated on ‘Hub & spoke model’. The Hubs will be set-up across both Urban CHC/ UPHC and Rural CHC/ CH. The Hubs in turn will be connected to the Spokes, the Urban Hubs will be connected to the Urban UPHCs whereas the Rural Hubs will be connected with the Rural PHCs/ CHCs. The Hubs will be multiple in number and the Selected Agency will have to set them up as depicted in the table below across the state for providing Integrated Laboratory Facilities. The proposed Hub & Spoke model which intends to provide laboratory services across the state and mapping of the Hubs to Spokes is mentioned below for reference:

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Table 2. - BREAKUP OF HUBS AND SPOKES (URBAN/ RURAL)

Sl. Name of No. of HUBS Total SPOKES Total No Divisions District Urban Rural Hubs Urban Rural Spokes UCHC/ Rural UPHC + PHC UPHC CHC + CD + (Spoke) CH Sanjeevani Clinic 1 Bhopal + 8 2 45 47 66 141 207 Narmadapuram 2 Ujjain 8 2 37 39 32 120 152 Cluster 1 16 4 82 86 98 261 359 3 Gwalior 8 1 37 38 59 110 169 4 Indore 8 2 56 58 67 214 281 Cluster 2 16 3 93 96 126 324 450 5 Jabalpur 8 1 59 60 45 214 259 6 Rewa + Shahdol 7 1 44 45 18 176 194 7 Sagar 5 1 37 38 21 118 139 Cluster 3 20 3 140 143 84 508 592 Total 52 10 315 325 308 1093 1401

The Selected Agency shall setup the Hubs only in the designated rural and urban CHCs and CH as per Annexure - 19 for providing the services. The Selected Agency shall have to ensure that the Integrated Laboratory Network with LIMS is functional on a 24*7 basis on all days of the week.

4.1.2 Type and scope of tests (a) Based on the Government of India (GoI) mandate, the proposed Hub & Spoke model under this RFP aims to provide diagnostic services for a total of 51 (fifty-one) tests, list attached as Annexure -18 with this RFP document. Out of the total 51 (fifty-one) tests, 34 (thirty-four) tests, list attached as Annexure - 15 shall have to be conducted in-house only by the LT at the Hubs set up in both rural and urban Public Health Facilities (PHCs). In case, any of the deployed equipment by the Selected Agency, is not working and there is a downtime, then in that scenario, the respective test can be done from outside through a Government authorized and certified laboratory (USFDA/ ISO/ NABL certified). The report of all such tests done from outside (in case of in- house equipment downtime), shall have to be uploaded in the LIMS. However, the rate for all such completed tests would be paid on the financial quote provided by the Selected Agency in the Financial Proposal format only, no separate charges would be paid for the same. (b) The Selected Agency shall not conduct any of the 11 (eleven) CARD tests for the samples received at the Spokes or any of the Hubs. All the mentioned 11 (eleven) CARD tests shall be conducted by NHM-MP appointed staff only at the CHCs and PHCs. List of 11 (eleven) CARD tests, which shall continue to be conducted by NHM-MP only, is attached as Annexure - 17 with this RFP document. (c) The Selected Agency shall arrange to conduct the remaining 17 (seventeen) tests, attached as Annexure - 16 and any other mandated/ prescribed tests that cannot be carried out at the Hubs on National Health Mission, Government of Madhya Pradesh, India Page 33 of 156

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their own; the same can be processed through any of the labs which provide services for the same in the region. (d) The charges for the tests, which are not part of the scope of this RFP and not mentioned in Annexure –15 and 16 of the document, would be decided with mutual agreement after consultation and approval with NHM-MP and paid to the Selected Agency based on the number of tests done on a monthly basis. However, NHM-MP would require the transaction for such tests to be captured in LIMS only and the reports generated for any such tests should be made available on LIMS (the report for such tests provided by outside Government authorized and certified laboratory(USFDA/ ISO/ NABL certified), would be scanned and uploaded in the LIMS by the LT/ DEO at the Hub) and provided to the respective patient as per the outlined process in the following section. In case, the rate for such tests is not finalized with prior approval from NHM- MP, the Selected Agency would not be paid for any such tests done. The detailed scope of work, which needs to be provided in order to develop the Integrated Laboratory Network enabled with LIMS would broadly be classified across the following heads as mentioned below:

A. Setting up & Establishment Phase The first phase of the Project would involve setting up and establishment of the Hubs across the state in a phase wise manner. The Hubs to be set-up and operationalized are mentioned in the project timelines heading under this section. The Selected Agency shall establish Hubs at the designated CHCs and CH, where the required Laboratory equipment shall be installed along with provision of requisite reagents and consumables for serving the spokes. The detailed minimum set of requirements for setting up of a Hub are mentioned below for reference:

(1) Requirement at proposed Hubs

(a) Basic Infrastructure: Responsibility of NHM-MP: NHM-MP shall equip the Hubs with electricity, water supply, and a dedicated space with furniture & fixture for setting up the laboratory facility equipment along with patient engagement facilities (chairs, stools, etc.). Provision of basic infrastructure including civil work, electrical wiring, earthing, water pipelines, washbasin, renovation, IEC activities, power backup etc. at the Hubs will be the sole responsibility of NHM-MP. The Selected Agency will need to conduct assessment of the Hubs, and any gaps found will be restored by NHM-MP. No civil work required at the Hubs needs to be carried out by the Selected Agency. (b) Laboratory Equipment: The Selected Agency shall be responsible to equip the Hubs with the required laboratory equipment. In this regard, the Selected Agency shall purchase, install, operate, and maintain 2 (two) equipment at the Hubs, for the purpose of processing and reporting of collected samples from the Spokes. The 2 equipment to be installed at Hubs would be:

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(i) Semi-Automated Biochemistry Analyzer The Selected Agency shall place 1 (one) Semi-Automatic Biochemistry Analyzer, which shall be USFDA certified only at each Hub, complying to the minimum technical specifications attached as Annexure -14 (ii) Blood Cell Counter The Selected Agency shall place 1 (one) Blood Cell Counter - 3 parts, which shall be USFDA certified only at each of the Hub, complying to the minimum technical specifications attached as Annexure –14

NHM-MP shall be responsible and make available the following instruments at the Hub for smooth functioning of the lab services (in case these instruments are not present at Hubs, NHM-MP will equip the same, the Selected Agency will not be responsible for providing below mentioned instrument): - Microscope, Centrifuge and Water Bath, ESR tubes and Neubauer Chamber

(c) Reagents and Consumables The reagents and consumables required for the purpose of processing collected samples on the above mentioned 2 (two) equipment only shall have to be supplied and replenished by the Selected Agency only. The Selected Agency shall supply the reagents, consumables not limited to Micropipettes, racks, tubes, vials, vacutainers, tests etc. required for use of running of the equipment. The Selected Agency will be responsible for the procurement and inventory management of all the reagents and testing kits, consumables as required for the continuous functioning of the equipment. In this regard, the Selected Agency shall have to develop and deploy an inventory management solution within the LIMS itself and establish protocols at the Hub to log in and register the data regarding usage of reagents and consumables. The LIMS system should also be capable of generating automatic alerts when stocks reach threshold limits. The Selected Agency shall provide a list of all laboratory equipment along with information on whether Reagent to be used is liquid or cartridge type and storage conditions required. (d) Manpower Requirement: Responsibility of NHM-MP: NHM-MP shall provide a dedicated Laboratory Technician (“LT”) at the Hubs. The LT at the Hub will be responsible for receiving samples, operation of the equipment, processing of samples and reporting of test results. If required, the LT shall assist in data input on LIMS only post completion of processing of samples and reporting of test results. Only 1 (one) LT shall be provided at each Hub by NHM-MP. The LT provided at the hub will: (i) manage data input/ consolidation services and prepare reports regarding usage of consumables on a daily basis; (ii) maintain daily record of tests conducted/ consumables and reagents utilized by inputting the data on the Selected Agency ’s platforms; (iii) conduct all essential tests required at the facility for all patients in addition to being the trained nodal resource for operation of the Hub for laboratory facilities; National Health Mission, Government of Madhya Pradesh, India Page 35 of 156

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(iv) provide information of the reagent and consumable outages to the Selected Agency and the Chief Medical and Hospital Officer (CMHO) at the district. The Selected Agency shall ensure timely delivery of reagents and consumables for the equipment provided by the Selected Agency. In addition to the LT, the NHM-MP shall provide 1 (one) Medical Officer (“MO”), 1 (one) Data Entry Operator (“DEO”). The DEO shall have the responsibility of data input in the LIMS at the Hub and the LT shall assist only when possible. At NHM-MP discretion 1 (one) Multitask Worker (“MTW”) could be made available at each Hub. Responsibility of Selected Agency: The laboratory services shall be operational for approx. 25 (twenty-five) days in a month from 09:00 AM to 04:00 PM on 6 (six) days of the week except Sundays and Public holidays. The Selected Agency will have to deploy below manpower for project monitoring and management of the Project and for sample transportation to ensure uninterrupted and seamless services for the proposed network. Functional Title Number Qualification Days Time Monday to Supervisor Graduate 09:00 AM Saturday (except (District 01 (one) per district from any to 04:00 Sundays and Level) discipline PM Public Holidays) To be decided by agency, defined TAT should be maintained all times: - Urban spokes: samples to be collected daily As per Sample As per sample - Rural spokes: samples to be collected 12th Pass sample Transportation collection on alternate day basis personnel collection Personnel schedule schedule The Selected agency to ensure deployed personnel are adequate in no. to meet the defined timelines

• Supervisor - The Supervisor provided by Selected Agency shall be a Graduate from any discipline with relevant work experience in data analysis, monitoring and evaluation, capability to track laboratory activities, provide management support, redress maintenance issues, and maintain general supervision over the Project • Sample transportation personnel: The sample transportation personnel deployed by the Selected Agency shall be based at the Hubs and visit the respective Spokes under such Hub to pick up the collected samples from the Spokes and transport them to the designated Hub as per the prescribed guidelines and standard operating protocols. Note: - Any additional services may be added to the list in future based on the need of the state. If there are any cost implications, the same may be mutually agreed upon between the Selected Agency and NHM-MP and would be implemented post necessary approvals from NHM- MP only. The services would be provided on per test basis by the Selected Agency. - The manpower appointed by the Selected Agency must possess the minimum qualifications as specified in the table above. The successful bidder shall submit to NHM-MP the certified

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copy of certificates and credentials of all human resources before commencement of any center. - Bio-metric attendance shall be mandatory for all staff deployed by the Selected Agency for this Project and report for the same shall be submitted to NHM-MP on a monthly basis. - If required, in the interest of the smooth operations and functioning of the Project, the Selected Agency may deploy additional manpower (highly skilled/skilled/unskilled) at any stage such support staff for any of the services during Contract Period, without any additional cost to NHM-MP

(e) IT Infrastructure/ software/ Licenses: The minimum infrastructure/ software/ licenses required at the Hubs that has to be provided by the Selected Agency would be: (i) IT infrastructure: ▪ Computers (Desktop/ Laptops) – one at each Hub ▪ Multi-function Printer to print labels and reports and scan past medical records of patients ▪ Bar Code Printer and Reader ▪ Printer cartridges, Stationery, Consumables (ii) Connectivity: The Selected Agency shall have to ensure availability of data connectivity of speed not less than 2 (two) MBPS at the Hubs during all the times. The Selected Agency shall be required to conduct a thorough field assessment before proposing a connectivity solution for each Hub. The Selected Agency can explore any connectivity options such as the Very Small Aperture Terminal connectivity (“VSAT”). The Selected Agency shall be responsible to conduct the information gathering activity at the Hub level for providing the services. The Selected Agency shall account for the expenses for these items in Financial Proposal. (iii)Laboratory Information and Management System (LIMS) for Hubs and Spokes Deployment of LIMS software with inventory management system. Selected Agency would be required to produce necessary documents for usage of Licensed Version applications to avoid any copyright or patent violation (details regarding LIMS is attached Annexure –13 of this RFP document). LIMS is to be used at both Hub and Spokes level. At the Hub by Lab Technician and DEO and at Spokes to be used by Staff Nurse/ LT. Requirement of inventory management system within the same is mandatory and any agency without this offering as the part of LIMS will not be considered. Previous experience of deployment of LIMS, as part of laboratory network development, as an offering is mandatory for this RFP. (iv) The application should preferably be a web-based platform with customizable modules preferably built with open-source technology and capable of API integrations with Non- communicable disease (NCD) portal, Hospital Management Information System (HMIS), and Telemedicine Network including E-Sanjeevani, and any other government portals as required by NHM-MP.

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(v) The LIMS should clearly capture the time stamp for all the transactions/ events happening within the network right from sample collection to final report generation. The date and time for all the transactions happening should be captured, which will also be used to calculate the Turn Around Time (“TAT”) across various steps in the process. (vi) The system shall support multiple concurrent user transactions. (vii) The system shall be capable of handling text, image, structured document, and data among others.

(2) Requirement at proposed Spokes

(a) Basic Infrastructure: Responsibility of NHM-MP: NHM-MP shall equip all the Spokes with electricity, water supply, and a dedicated space with furniture & fixture for setting up the laboratory facility equipment along with patient engagement facilities (chairs, stools, etc.). Provision of basic infrastructure including civil work, electrical wiring, earthing, water pipelines, washbasin, renovation, computers, data storage backup, IEC activities, power backup etc. at the Spokes will be the sole responsibility of NHM-MP. No civil work required at the Spokes needs to be carried out by Selected Agency. List of Computers (Desktop/Laptop) and other IT peripherals available at the Spokes are attached as Annexure - 20 and with this RFP document.

(b) Manpower Requirement: Responsibility of NHM-MP: NHM-MP designated staff (staff nurse/ LT1/ Multitask worker) deployed at Spokes will be responsible for sample collection, storage, dispatch of samples to Hubs and reporting of test results to patients along with any data input on LIMS. The NHM- MP shall deploy 1 (one) Staff Nurse (“SN”) at each Spoke. The list of Spokes with availability status of NHM staff is attached as Annexures – 21. The staff deployed at the Spokes by NHM-MP shall be made available for training with the Selected Agency in connection with management of the respective services as part of the laboratory network. Responsibilities related to sample collection, sample storage, dispatch of samples, recollection of samples, input of data and providing reports to the patients shall be shared amongst the SN and LT.

(c) IT Infrastructure/ software/ Licenses: Computer systems in form of desktops and laptops have already been deployed at the Spokes by NHM-MP. The system configurations which are already deployed at the Spokes for desktop and laptop are attached as Annexure –20 respectively along with this document. The Computers (desktop/ laptop) will be provided at the Spokes by NHM-MP only along with provision for UPS and requisite back-up services for the deployed IT hardware. The Selected

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Agency(s) doesn’t need to provide any of the Computers in form of desktop or laptop at the Spokes. The minimum infrastructure/ software/ licenses required at the Spokes that has to be provided by the Selected Agency would be:

(i) IT infrastructure: • Bar Code Reader: specifications should be similar to one being deployed at hub and compatible with LIMS to capture the transactions (ii) Connectivity: The responsibility of ensuring functional internet connectivity at the Spokes shall vest with NHM-MP.

(iii)Laboratory Information and Management System (LIMS) for Hubs and Spokes Deployment of LIMS software with inventory management system. Selected Agency would be required to produce necessary documents for usage of Licensed Version applications to avoid any copyright or patent violation (details regarding LIMS is attached Annexure –13 of this RFP document). (a) LIMS is to be used at both Hub and Spokes level and at the Spokes to be used by Staff Nurse/ LT for the purpose of sample collection, storage, dispatch, reporting purposes etc. (b) The Selected Agency(s) would be required to integrate their LIMS Software through API or other automated technological means. The Selected Agency has to provide the API for integration with the Non-communicable disease (NCD), Hospital Management Information System (HMIS), and Telemedicine Network including E- Sanjeevani and any other government portals as required by NHM-MP. The API provided by the Selected Agency will be integrated with these portals in order to keep all the relevant stakeholders informed about the monitoring and reporting purposes, as desired. NHM-MP will facilitate necessary approval and access from appropriate authority of each portal for automated integration. (c) The Selected Agency shall provide a built-in module within LIMS for reagent and consumables inventory management whereby the reagents and consumables used and available in stock are monitored (other details as mentioned in Annexure –13 of this RFP document). (d) The Selected Agency shall be responsible for any upgradations/ customizations required in the LIMS, along with purchase and renewal of any required licenses. No other additional fees would be paid for any of the requisite mandatory licenses and customizations required in LIMS as per the requirements of NHM-MP. The Selected Agency would be responsible for doing any customizations in the LIMS as suggested by NHM-MP during the Contract Period. (e) Major modules to be covered under the LIMS are as follows: ▪ Master Record Management (Indicative master records: District, Block/ Tehsil, Year, Month, Hub & Spoke Locations, Type of diagnostic tests, Login User, User type etc.) National Health Mission, Government of Madhya Pradesh, India Page 39 of 156

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▪ Registration of samples, Fresh samples, Samples collected, Tests conducted: hematology biochemistry etc., repeat tests etc. ▪ Powerful Search tool (based on Registration/ Tests/ Spokes) ▪ User Management (Administrator, State, District, Hub/ Spoke Incharges etc.) ▪ Master Reports, Change Password, Other Modules as per the requirements

(d) Additional requirements: (i) No access to patient data by the Selected Agency is allowed at any point during the Contract Period, which will be strictly confidential and secured by Selected Agency at all the times. The data should be recorded as it enters the system and be stored for a period of 01 (one) month at the Agency’s end. NHM-MP will act as the repository of all data generated and all the data shall have to be transferred and shared with NHM-MP every 30 (thirty) days by the Selected Agency. Any breach in patient’s medical records data will be dealt appropriately and liable for prosecution by NHM-MP. (ii) In addition, the Selected Agency must provide an application for citizens to enable them to access their diagnostic reports through a secured login using username and one-time password options. The citizens must be able to download and view the reports from the comfort of their homes only, for the ones who are well versed and have access to smartphones/ connectivity. (iii)The Selected Agency will have to provide scalability i.e. in case more number of Hubs and Spokes are to be established and connected within the network, then the Selected Agency will establish that based on the percentage discount offered on base test rates (“Financial Quote”) as mentioned in Financial Proposal submission for the RFP. (iv) The Selected Agency shall be responsible for any replacement/ upgradations/ customizations required in the 2 (two) laboratory equipment, computers (desktop/ laptop), multi-functional printer, bar-code printers & readers, along with purchase and renewal of any statutory licenses. No other additional fees would be paid for any such upgradations or any of the licenses. (v) The Selected Agency shall develop dashboards at 2 (two) levels. A centralized dashboard at the State level that will reflect the real time status of all the Hubs. A second level of dashboards at each Hub shall display status of all spokes serviced by Hub at any given point of time. Both level of dashboards shall provide data analytics. Dashboard should be web-based application/ software to be accessed through user id, password, for viewing the services provided at spokes, and Hub with a provision of viewing all the spokes simultaneously to evaluate the services provided to patients. This should also give the status of: (a) Functioning of all centers/ Hubs on real time basis including number of sites/ Spokes connected including uptime and downtime. (b) No. of samples, registration of samples, fresh samples, samples collected, tests conducted: hematology, biochemistry, repeat tests etc. (c) Equipment installed and their uptime and downtime. (d) Real time availability and stock levels of various supplies at Spokes such as, consumables, re-agents etc. (e) Real time alerts to concerned authorities/ personnel with regard to any stock-outs happened or levels nearing stock-outs. (f) Online data report of daily transactions (tests) - Centre wise: Summary + Detailed Reports/ Statistics/ Analysis at State HQ/ District HQ National Health Mission, Government of Madhya Pradesh, India Page 40 of 156

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B. Operations and Management Phase (1) Sample collection, storage, transportation, testing and generation of test reports: The proposed Hub and Spoke model to provide LIMS enabled Laboratory facilities is expected to operate in the following manner:

Stage 1 – Patient Registration

(i) Any patient who visits the Hub and Spoke for getting a test done as per the defined list in Annexure –15 and 16, shall be registered in the LIMS. For registration the basic details to be captured would be patient name, age, gender, city, phone number, Aadhar number etc. (ii) For capturing the details, the patient would need to fill out a registration form at the respective Hub and Spoke. The details would be fed in the LIMS by the DEO at Hub and SN/ LT/MTW at Spoke and a unique registration number would be generated for the patient. (iii) Post registration of the patient only in LIMS, the sample would be collected for further processing.

Stage 2 - Sample Collection

(i) The samples (blood/ urine/ stool) shall be collected by the SN/ LT/MTW at the Spokes and by the LT/MTW at the Hubs. The vacutainers to be provided for collection of various samples shall be the responsibility of Selected Agency. The Selected Agency shall supply the vacutainers for sample collection at both the hub and spoke level. (ii) The samples shall be collected on a walk-in basis both at the Hubs and Spokes level. In case the patient wants to schedule an appointment for sample collection, then the same shall be done via the appointment scheduling facility available in the LIMS. (iii) At the Spokes, the SN/ LT/MTW shall place the samples in vials and paste the pre- supplied labels provided by the Selected Agency upon the vacutainers/ collection vials. At the Hubs the LT/MTW shall use the bar code printer to generate the labels and then paste the same on the vacutainers. (iv) The Selected Agency shall be solely responsible for ensuring the availability and buffer of pre-printed labels/bar coded stickers at the Spokes for all tests. (v) Samples will have to be bar coded with need to mention on the same, the patient name, test to be done, date of collection and registration number, which would be done by the SN/ LT/MTW at spoke and by LT/MTW at the hub (vi) Once the details have been mentioned on the vacutainers, the LT/SN/MTW would record the same in the LIMS. With the help of bar-code reader, the vacutainer would be scanned, and patient details would be captured in the LIMS and the status would be marked as ‘Sample Collected’ along with respective color change in the LIMS. (iv) Also, as soon as the sample is collected, a SMS trigger would be done on the registered mobile number of the patient stating details of sample collected and expected time of report generation [based on defined turnaround time in the standard operating protocols (SOPs)].

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Stage 3 - Sample Storage

(i) Once the samples have been collected at the respective Spokes, the same shall be duly stored in prescribed cold storage/ containers as per the specifications mentioned in the SOP for each of the different type of samples. (ii) The process of storage of samples shall be prescribed and provided in the SOP by the Selected Agency, the SOP would be developed sample wise, equipment to be stored in, temperature requirements etc. (iii) At the Hubs, the collected samples would be processed in the equipment as per defined time cycles and availability for the same. (iv) The samples collected shall be stored as per predetermined storage cycles for each of the samples collected in order to ensure there are no wastages within the same. (v) The collected sample would be stored at the Spokes level until the scheduled time for transportation of the same to the Hubs. Storage space along with necessary equipment for storage, for keeping the collected samples shall be provided by NHM-MP only. (vi) The timelines for storing of samples shall be as follows: a. At urban Spokes: for maximum of 12 hours, since the samples would have to collected by the Selected Agency on a daily basis; b. At rural Spokes: for maximum of 48 hours, since the samples would have to be collected by the Selected Agency on an alternate day basis. (vii) The NHM-MP would be responsible for supplying all the equipment/consumables required for keeping the collected samples in storage under optimum/ideal conditions with regard to temperature/humidity. (viii) Once the sample has been stored as per the specifications at the Spoke level, the color coding will be changed in the LIMS for the respective patient sample and also a trigger/ alert would be generated and sent to Selected Agency regarding the same (to ensure timely sample collection).

Stage 3 - Sample Transportation

(i) The samples collected and stored at the Spokes shall be sent for testing to the respective mapped Hubs within the network. The Selected Agency shall develop a detailed handover process for efficient dispatch of samples. (ii) The Selected Agency deployed manpower responsible for transporting the samples from Spokes to the Hub shall be adequately trained and qualified to handle the process. (iii) The Selected Agency shall be responsible to provide the mode of transportation of the samples from the Spokes to the Hubs in terms of the manpower and mode of transportation (the necessary costs for the personnel and mode deployed and any recurring expenses like fuel etc. or any other transit related expenses for the same would be borne by the Selected Agency only). (iv) NHM-MP shall provide the necessary logistic system in form of equipment/ containers to maintain the cold chain during transit of samples from Spokes to the Hubs. (v) Samples from the urban Spokes shall be collected daily and from the rural Spokes on alternate day basis. The Selected Agency shall the deploy the manpower responsible for

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transportation of samples in adequate numbers in order to ensure the defined TAT is adhered to. Any default on the sample transportation from Spokes to Hubs would not be permissible and would attract penalty towards the same. (vi) The staff at Hubs (DEO/LT/MTW) would be responsible for updating the receipt of sample at the Hub on the LIMS. Further any labelling required and updating of the sample collection details on the LIMS portal shall be performed by the DEO at the Hubs. (vii) Once received, the sample’s updation would be done in LIMS in form of color change for the respective sample, and status would be changed from being stored at spokes, in transit and finally to receive at Hubs. (viii) For the sample transportation, the process would be clearly defined and laid down in order to ensure there is seamless transfer: a. When the sample is being handed over to the transportation personnel: the SN/ LT/MTW at Spoke would change the status of sample from storage to sample in transit. The SN/ LT would take the receiving from the transportation personnel in registers for all the samples handed over. b. When the sample is received or handed over at Hub to LT by the transportation personnel, then the status of sample would change from in transit to receive at Hub. The transportation personnel would take the receiving from the LT/DEO/MTW at Hub in registers for all the samples handed over for processing.

Stage 4 - Sample Processing/ Testing:

(i) The NHM-MP provided LT would be responsible for processing of the samples received at the Hub for both that are collected at Hubs itself and transported from the Spokes also. (ii) The LT would process the samples as per defined guidelines within the deployed equipment for production of test results (iii) Once the samples have been processed, the results would be generated by the 2 equipment. (iv) Once the results are generated from the processed sample, the color coding for the respective sample would have to change from sample under processing to test results generated (provisional). (v) The designated NHM-MP Lab Technician will have to carry out repeat investigations in case of doubtful observations. The repeat processing done for the sample would be done at no additional cost and the Selected Agency will not be eligible for any payments towards the same (payment for only the completed test would be done). (vi) In the event of breakdown of equipment, cost of analyzing the tests that the Agency has to conduct at the Hubs in normal course, shall be conducted from outside and the costs shall be borne by the Selected Agency without any additional cost to NHM-MP. (vii) The test results generated from the equipment for the processed samples shall be entered manually by the designated manpower i.e. DEO at the hubs in the LIMS.

Stage 5 - Test Result Reporting:

(i) The diagnostic test results shall be updated manually by the DEO on the LIMS portal, in case the test results can be directed/ updated automatically on the LIMS, the Selected Agency will arrange for the same. National Health Mission, Government of Madhya Pradesh, India Page 43 of 156

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(ii) Once the test results are updated on the LIMS by DEO, the provisional report for the respective sample and patient would generate a trigger, to be sent to the mapped Medical Officer (MO) for verification of the same. The color coding in the LIMS would change from sample processed to provisional report generated (as per color coding scheme of the LIMS designed by the Selected Agency). (iii) The Selected Agency would be responsible for providing LIMS login for the MO based out of other Government facilities to view test results and verify the same. (iv) Once the provisional results are uploaded in the LIMS, the concerned MO will verify the report and attest the same using Aadhar based authentication (the MO will login using Aadhar based authentication using OTP and attest and verify the lab report for finalizing the same and release in LIMS) (v) Once the report has been authenticated by the MO using Aadhar based authentication, the final test report would be generated and visible in LIMS (vi) Once the final test report is generated, the color coding in the LIMS would change accordingly to depict the status from provisional to final report and simultaneously a trigger would be sent to the following: a. SN/ LT at Spoke: through the LIMS; b. Patient whose sample was collected on registered mobile number for report readiness (vii) The reports can be handed over or viewed to the respective patients via following means: a. The final report shall be made available to SN/ LT/MTW at Spokes or LT/ DEO/MTW at Hubs. The final reports shall be printed at the Hubs by the NHM- MP deployed DEO. Once printed, the same will be handed over to the transportation personnel of the Selected Agency for dispatch to the various spokes. Based on the sample collection and pick-up schedule from the spokes, the transportation personnel will collect and handover the printed reports also to the SN/ LT/ MTW at the spokes level b. Patient can view and download the report from the secure login id created and provided at time of registration, without having the need to travel to the spokes for collection of the same

(2) Retesting and recollection of samples: There will be occasions, where the sample received at Hubs might not be fit for processing as it might have got spoilt or wasn’t collected properly. In such scenarios, the DEO at the Hubs would update the status in LIMS (sample to be recollected and color coding to be changed accordingly) and also a SMS trigger would be sent on registered mobile number of patients. The sample would have to be collected again at the Spokes by the SN/ LT/MTW by getting in touch with the respective patient. Post collection of the sample again, the above-mentioned process would be followed for further processing. The Selected Agency would not be paid any extra amount for recollection and transportation of samples from the Spokes to the Hubs. The cost per completed or report generated tests only would be paid to the Selected Agency on a monthly basis.

(3) The Selected Agency shall have to develop Standard Operating Protocols (“SOPs”) for each of the stages of the processes in the functioning of the laboratory network and for all other connected procedural steps and have them approved from the NHM-MP. The SOPs shall be signed by both the Selected Agency and NHM-MP to become binding as part of the Contract.

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SOPs would have to developed by the Selected Agency for the below mentioned, but not limited to other processes and protocols as part of the laboratory network: (a) Patient registration (b) Sample collection (c) Sample storage (d) Sample transportation (e) Sample processing (f) Sample reporting (g) Recollection of samples (h) Retesting of sample

(4) Quality Assessment: The attainment of quality service in a laboratory requires a comprehensive quality assurance program which includes both internal and external quality control material. Quality assessment (“QA”) is the evaluation of the results obtained in the lab using known standards and proficiency panels in order to validate quality control and quality assurance programs. (a) Internal Quality Assessment System (“IQAS”): IQAS refers to the set of procedures employed by laboratory staff for continuous and immediate monitoring of laboratory work in order to decide whether their test results are reliable enough to be released. The process involves a work culture in which all the possible variables that can influence the results have been checked against standards or their appropriateness has been verified. The IQAS includes all the measures that are taken to ensure that the results of laboratory instruments or point-of-care tests are correct and reproducible from one measurement to another. The check against standards or their appropriateness shall be verified by any NHM staff designated by the Nodal, NHM-MP. (b) External Quality Assessment System (“EQAS”): EQAS is a check on the performance of laboratories. This mechanism involves a periodic and retrospective evaluation of the performance of a laboratory, which is undertaken by an independent and external laboratory by incorporating proficiency panels as the means of evaluation. EQAS includes specimen packs and documentation (reports); results are compared to other laboratories using the same methodologies, instruments, and reagents The Selected Agency will have to ensure that the IQAS and EQAS are adequately implemented and monitoring done through the same in order to optimize test results. The Selected Agency shall bear all the costs related to the calibration and controls required for the operation of the two equipment during the Contract Period. (5) Training: The Selected Agency shall, at no additional cost, (a) provide professional, structured, and certified training to all the manpower connected with the operation of the LIMS enabled Integrated laboratory Network posted at the hubs and spokes including the MO/LT/DEO/MTW at Hubs and MO/ SN/LT/MTW at the Spokes. (b) impart training on usage of LIMS and laboratory equipment at the Project inception stage as well as training of new inductees from time to time on the following lines: • Computer skills • Soft skills • Data Protection

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Note: • Detailed training and orientation programs are to be conducted by the Selected Agency to impart training and awareness about the efficient use of the Laboratory facilities. Selected Agency would share information with NHM-MP about the organization of these orientation programs for the existing staff along with their names who have successfully completed these programs. The Selected Agency is required to provide training to the existing staff at the CHC/PHC and to those onboarded prior to commencement of Project (if any). • Regular refresher trainings must be provided by the Selected Agency at a regular interval of every 6 (six) months. In case of scheduled training to the staff, the concerned CHC/PHC personnel and patients need to be notified in advance regarding absence of the concerned staff member for training purposes. • Training needs to be conducted based on a requisite mix of theory & practical operational sessions. The trainings should be conducted in Hindi/ English as applicable. • The Selected Agency shall finalize the schedule for training in consultation with NHM-MP for each year. • A ready reckoner/training guideline to be developed by the Selected Agency for different level of personnel engaged with the technological solutions. (6) Ensuring that the respective site staffs are adequately trained in relation to the safe handling of laboratory equipment for the Contract Period. (7) The data generated in the LIMS system shall be stored for a period of 01 (one) month at the Selected Agency’s end. NHM-MP will act as the repository of all data generated and all the data will have to be transferred and shared with NHM-MP every 30 (thirty) days by the Selected Agency. (8) The Selected Agency shall maintain books of accounts recording all its receipts, income, expenditure, payments, assets and liabilities, in accordance with this Agreement, Good Industry Practice, Applicable Laws and applicable permits with respect to the services to be provided under this RFP/Contract. (9) NHM-MP shall have the right to inspect the records of the Selected Agency during office hours and request for copies of relevant extracts of books of accounts as per Applicable Laws. (10) The Selected Agency shall submit audited annual reports at the end of each year to the NHM- MP. (11) The Selected Agency shall ensure that there shall be a minimum uptime guarantee of 95% (ninety-five percent) of the laboratory network. (12) Access to dashboards / reports to be provided to NHM-MP to monitor daily, weekly, monthly and annual progress reports of the Project on real time basis. (13) The Selected Agency shall not be entitled to levy any charge on the patients. The services shall be provided completely free of cost to all patients. (14) All instruments/equipment installed across the centers have to calibrated upon setup and at regular intervals and deemed fit for medical use.

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(15) Feedback on the service shall be collected from the Patient through in-built feedback mechanism. The Selected Agency shall collect feedback on the service from the patients. The Selected Agency will have to develop an app-based feedback mechanism for capturing the same on real time basis post report generation from the patients. The feedback app will be built in both English and Hindi language. The feedback would be captured in real time post viewing of report by patient through unique login or at the Hubs/ Spokes itself at time of handing over the reports of the patient in the LIMS platform of the Selected Agency only. The feedback mechanism has to be in-built within the provider’s application to enable timely and accurate feedback (16) The Selected Agency shall develop and display a Standard operating procedures (SOP) displaying the list of services provided, protocol for testing, TAT for tests conducted etc. (17) The Selected Agency will be required to follow and comply to all the laws/ policies/ guidelines related to data privacy and security in force. (18) The Selected Agency is obliged to protect the confidentiality of patients during all stages of the process and with regard to all aspects of the information related to the patient. The only exception to this mandate of confidentiality is if the law requires the revelation of certain information, or if there is a serious and identifiable risk to a specific person and / or community of a notifiable disease. As per Information Technology Act, 2000 and the Aadhaar Act, 2016, no report will be prepared with patients’ demographic details i.e. phone number and Aadhaar ID. Necessary training must be imparted to the staff involved on LIMS and ensuring the confidentiality of the patients. (19) The Selected Agency shall comply with all the provisions of Bio Medical Waste management, Bio Safety and occupational and environmental safety. The Selected Agency shall also comply with all other statutory provision including but not limited to provisions regarding medical education, compliance of labor laws such as Minimum Wages Act and any other laws applicable on the Project. (20) All guidelines and standards issued by Government of India and its agencies should be followed in delivering of service. The Selected Agency shall adhere to standard safety procedures, standard emergency operating procedures, applicable patient safety norms as per industry standards and Good Industry Practice. The Selected Agency should comply with established standards wherever applicable in the solution, approach and methodology while delivering services. Additionally, the Selected Agency shall also refer to the MOHFW guidelines given in “Guidance Document for implementing Lab Services in the State”. The NHM-MP may suitably add or modify any clause accordingly. (21) The Selected Agency shall have to maintain and adhere to highest level of integrity while delivering services during the Contract Period.

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C. Maintenance Phase During the Contract Period, the Selected Agency shall maintain the laboratory equipment in accordance with this Contract, for the purpose of providing uninterrupted laboratory Services. The obligations of the Selected Agency shall include: (1) Ensuring safe, smooth and uninterrupted operation of laboratory equipment. (2) Providing round-the-clock response to emergencies/ issues arising with respect to the performance of the laboratory equipment, as per the specification and standards and Key Performance Indicators of the RFP/agreement during normal operating conditions. (3) Carrying out periodic preventive/ routine maintenance and ensuring that the laboratory equipment remains in good working condition. The Selected Agency shall ensure regular visits of bio-medical engineers at Hubs and Spokes for smooth functioning (preventive maintenance). (4) The Contract with NHM-MP will be premised on the Build, Operate, Own (“BOO”) model and the Selected Agency shall account for the cost quoted in the Financial Proposal. In case the Contract is further extended beyond 5 (five) years of Contract Period between NHM-MP and Selected Agency, then the Selected Agency shall continue to cover the insurance cost of the equipment till the revised Contract Period [beyond 5 (five) years]. (5) Procuring and maintaining adequate inventory of all spares. The Selected Agency shall procure only the best quality spares, which would be subjected to periodic inspection by the representatives of the NHM-MP at its discretion. (6) Carrying out any upgradation of laboratory equipment and replacement of defect in any laboratory equipment, if required, during the agreement period. (7) The Selected Agency shall maintain Annual Maintenance Contracts (“AMC”) / Comprehensive Maintenance Contract (“CMC”) for all laboratory equipment for the Contract Period. (8) The Selected Agency shall maintain logbook for all equipment placed at the Hubs on the LIMS portal. The LT would be responsible for updating the logbook for uptime, down time and maintenance. (9) The software developed/customized for the system shall be audited by the Selected Agency from a security & controls perspective in consultation with NHM-MP. Such audit shall also include the IT infrastructure and network deployed for system. Following are the broad activities to be performed by the Selected Agency as part of the security review. (i) Audit of Network, Server and Application security mechanisms. (ii) Assessment of authentication mechanism provided in the application /components/ modules. (iii) Assessment of data encryption mechanisms implemented for the solution. (iv) Assessment of data access privileges, retention periods and archival mechanisms. (v) Server and Application security features incorporated etc.

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4.2 Exit Management Period (1) The Selected Agency shall provide NHM-MP with an exit management plan ("Exit Management Plan") as a deliverable in writing in relation to the Contract as a whole and in relation to Project implementation, Project operation and compliance to KPI etc. within 30 (thirty) days from the effective date of agreement signed between NHM-MP and Selected Agency and receive approval upon the same from NHM-MP. In case of a Consortium being the Selected Bidder, the responsibility of the execution of the entire exit management process shall vest solely upon the Lead Member of the Consortium. (2) The exit management period shall start, (i) in case of expiry of agreement, 60 (sixty) days before the Contract/agreement end date; or (ii) in case of termination of agreement, on the date when notice of termination of Contract/agreement is sent by either of the parties. (3) The exit management period shall end, on either of these dates, whichever is earlier, (i) on any date agreed upon by the NHM-MP and the Selected Agency; or, (ii) 30 (thirty) days after the Contract/agreement end date; or, (iii) 60 (sixty) days from the date of notice of termination of Contract/agreement. (4) NHM-MP shall be entitled to serve notice in writing to the Selected Agency at any time during the exit management period as detailed hereinabove requiring the Selected Agency to provide NHM-MP with a complete and up to date list of the assets/ inventory/ tasks accomplished/ pending tasks etc. in relation to the Project. (5) During the exit management period, the Selected Agency shall continue to provide seamless services and fulfill performance obligations without any interruptions. (6) The Exit Management Plan shall cover the following aspects of exit management, including but not limited to: (a) A detailed transfer process that could be used in conjunction with the next service provider including details of the means to be used to ensure continuing provision of the maintenance services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer. (b) Plans for the communication with such of the Selected Agency staff, suppliers and any related third party as are necessary to avoid any material detrimental impact on the Project operations as a result of undertaking the transfer.

(c) Plans for provision of handholding support to NHM-MP and next service provider to be on-boarded for a reasonable period after transfer.

(7) On request by NHM-MP, the Selected Agency shall effect such assignments in favor of NHM-MP in relation to any equipment, maintenance or warranty service provision contract between the Selected Agency and third party lessors, agencies as are related to the services that NHM-MP may require and are reasonably necessary for the carrying out of replacement of services.

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(8) The Selected Agency shall comply with all other requirements as may be prescribed under Applicable Laws to complete the assignment of all the rights, title and interest of the Selected Agency free from all encumbrances absolutely and free of any charge or tax to NHM-MP. (9) The responsibility shall vest with the Selected Agency for the smooth transition of services during the exit management period. The responsibility of the existing Agency shall only cease upon the satisfaction of NHM-MP. (10) The outgoing Selected Agency shall only withdraw such assets (Lab equipment, reagents, consumables, software, etc.), which bears the ownership/ authorship of the Selected Agency and was developed by the Selected Agency for the purpose of providing services under this RFP for the Contract Period. No asset (Lab equipment, reagents, consumables, software, etc.) shall be taken away by the outgoing agency that is under the ownership of NHM-MP. In the event the Selected Agency takes possession/carries away any asset belonging to NHM-MP then the NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency. (11) The Selected Agency shall promptly on the commencement of the exit management period, supply to NHM-MP the following: (a) The Selected Agency shall in consultation with NHM-MP deliver the entire database, logs, process documents, policies, relevant records, manuals, reports and other documents operation and maintenance records and manuals (training manuals, SOPs) pertaining to the Project. (b) All the information relating to the current services being rendered; data on performance of the services; Project’s Intellectual Property Rights; any Project specific documentation; any other data and confidential information related to the Project; current and updated Project data as is reasonably required in a readily available format for transitioning of the services. (c) All other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable transition of the services to NHM- MP or to the next service provider to carry out due diligence in order, as the case may be. (12) Based on the approved Exit Management Plan, the Selected Agency would work towards handover of the operations to the next service provider. As mentioned above, only selective hardware/ software etc. would be taken by the Selected Agency. However, all the relevant information regarding the Project in terms of data, documents, files, SOPs/ guidelines, database, process documents etc. would have to be handed over to NHM-MP and/or to the next service provider. (13) The exit management period would continue for 30 (thirty) days subsequent to Contract end date with the Selected Agency. Only during this period subsequent to Contract end date, the Selected Agency would not be entitled to receive any payments from NHM-MP. (14) In case the knowledge transfer and requisite information/ data/ documents/ SOPs etc. are not transferred or shared by the Selected Agency with NHM-MP and/or the next service provider within the defined timelines, NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency.

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4.3 Responsibility of National Health Mission, Government of Madhya Pradesh (i) The NHM-MP shall provide the space/ room for setting up of the laboratory network at the proposed Hubs. (ii) NHM-MP shall equip the Hubs and Spokes with electricity, water supply, furniture & fixture along with patient engagement facilities (chairs, stools, etc.). Provision of basic infrastructure including civil work, electrical wiring, earthing, water pipelines, washbasin, renovation, IEC activities, Power backup etc. shall be the responsibility of NHM-MP. At the Spokes, Computers, IT peripherals and data backup services shall be provided by NHM-MP. (iii) At the Hubs Microscopes, Centrifuge, Water Bath, ESR tubes and Neubauer Chamber shall be provided by NHM-MP. (iv) NHM-MP shall provide the necessary equipment and items for the storage and transportation of samples in ideal conditions at the Hubs and Spokes. (v) NHM-MP shall provide appropriate assistance and issuance of office orders for implementation of the Project, so as to benefit maximum people of the state. (vi) Timely settlement of claims at the agreed terms in accordance with the provisions of the Contract. (vii) To conduct regular monitoring and evaluation of the Project activities based on quantifiable indicators and reports received from the Selected Agency. (viii) NHM-MP would reserve the rights for independent verification of the activities and do periodic assessments on various issues including but not limited to the processes followed by Selected Agency. (ix) Prescribe various formats for reporting progress of the Project. The Selected Agency may submit their own reporting formats which could be used after due approval by NHM-MP. (x) Coordinate with the Selected Agency for timeline compliant handover to the next service provider during exit management period.

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4.4 Project Timelines and Completion Schedule More than one Selected Agency could be selected for providing laboratory services under this RFP. The Selected Agency(s) would be required to commence work with the setting up of the network in the Clusters in a phased manner. The timeline to be followed in setting up the network would be as follows: 1) For each of the awarded cluster: All the Hubs have to be commissioned from the date of signing of the Contract as per the timelines provided below: ⎯ First 30% (thirty percent) of the Hubs and Spokes to be commissioned and operationalized within: T0 + 3 months ⎯ Next 30% (thirty percent) of the Hubs and Spokes to be commissioned and operationalized within: T0 + 5 months ⎯ Remaining 40% (forty percent) of the of the Hubs and Spokes to be commissioned and operationalized within: T0 + 7 months * Where T0 is time of contract sign-off with Selected Agency(s). All the Selected Bidders will have to work in parallel from the date of respective contract signoffs with NHM-MP for each of the awarded Cluster respectively. Note: The above-mentioned schedule will be applicable for all of the 3 (three) Clusters as per the timelines given by NHM-MP for initiation of services. All the Selected Bidder(s) would need to adhere to the above-mentioned schedule for establishment and commissioning of the services as part of the laboratory network. The above-mentioned timelines will have to be followed for a single cluster, irrespective of the number of Clusters awarded to each Bidder.

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SECTION 5. AYMENT TERMS

5.1 Invoicing and Payment 5.1.1 Invoicing (General) (a) Advance payment of 10% (ten percent) of the total Project cost of the awarded cluster shall be given by NHM-MP after signing of the Contract with the Selected Agency as per the terms of this RFP. (b) The advance payment made by NHM-MP shall be adjusted in subsequent monthly invoices raised by the Selected Agency till the complete amount paid has been neutralized. (c) Prices (inclusive of all taxes), to be charged by the Selected Agency for provision of services in terms of the Contract shall not vary from the prices agreed upon in the Financial Proposal/ Contract. (d) No separate payments to be made for reagents, consumables, recurrent controls and calibration costs, for both of the equipment provided by the Selected Agency as per this RFP. The cost for the same shall be borne by the Selected Agency and has to be accounted for in the Financial Proposal. (e) The Selected Agency shall not be paid any extra charges (or any out-of-pocket expense) against such items which are required for performing proper and efficient working of the Project during Contract Period. (f) Invoices for payment for each month to be submitted by 10th (tenth) day of the next month. (g) The payment will be subject to deduction of taxes at source (TDS) as per Income Tax Rules/ GST [(“Goods and Service Tax”) if applicable] and other statutory deductions as per Applicable Laws. (h) GST, (if applicable), should not be included in the Proposal price and shall be paid by NHM- MP separately on prevailing rates. All other taxes, duties, license fee and levies shall be included in the Proposal price. (i) All the remittances due to the Selected Agency shall be remitted to the bank account of the Selected Agency as per the details provided at the time of signing of the Contract by the Selected Agency, for all payments relating to monthly reimbursement of the invoices or any other payments related to the Project that shall become due in favour of the Selected Agency. (j) In case of the Selected Agency being a Consortium, all payments shall be remitted in the bank account agreed upon amongst the Consortium members. The Consortium shall submit an affidavit providing the bank details on non-judicial stamp paper of appropriate value, duly attested, notarized and signed by all Consortium members at the time of signing of the Contract as well as in event of change in the bank details as per mutual agreement amongst the Consortium members during Contract Period. (k) All the payments will be made in Indian Rupees only in the bank account of the Selected Agency. (l) Payments shall be subject to deductions of any amount for which the Selected Agency is liable as per the penalty clauses set out in the RFP document/Contract.

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5.1.2 Invoicing (Opex) (a) The Selected Agency shall quote the maximum percentage discount on the base rates of the tests to be conducted in the Financial Proposal. The percentage discount shall encompass all the costs for operation of the laboratory network including sample transportation cost (manpower and mode of transportation), LIMS, equipment (its consumables, reagents), controls and calibrations cost, AMC/ CMC costs and any other work carried out as mentioned in the scope of work section (b) Payment of operational expenditure (“Opex”) shall be made to the Selected Agency on a monthly basis based on the number of completed tests per month per Hub as reported in the LIMS. For e.g. if the Selected Agency conducts 3 (three) tests for a single patient then the Selected Agency shall be paid for 3 (three) separate tests. (c) The payment for the Selected Agency for the completed/ reported tests on the LIMS would only begin post commencement of operations within the respective Hubs and mapped Spokes. For confirmation on the same, the completion certificate from the bio-medical engineer and the concerned CMHO would have to provided by the Selected Agency. (d) In case of retesting due to sample spoilage, the Selected Agency shall only be paid for the actual test conducted, for which report is generated in the LIMS system. No amount will be payable for retesting of the sample or for any re-collection of samples from the Spokes. (e) The Selected Agency shall only be reimbursed for conducting the tests mandated by NHM- MP under this RFP document and which shall be listed in the LIMS system. (f) Opex shall include the costs for all completed/ reported tests within LIMS and any other pre- approved written expenses. (g) Invoice in 3 (three) copies with requisite documents/proofs to be submitted to NHM-MP. Documents/ proofs to be submitted by the Selected Agency shall include: (i) inspection/ certification report of the (designated officer), NHM-MP regarding the availability of manpower, installation and functioning of equipment at the Hubs (urban or rural) (h) The Selected Agency must provide additional/ supplementary documents for verification of the invoices to NHM-MP, if required from time to time. (i) The invoices submitted by the Selected Agency shall be verified by an officer (s) designated by the Nodal, NHM-MP, who shall review the documents and payment shall be only released post verification.

(j) The payment in favor of the Selected Agency shall be released within 30 (thirty) days from the date of submission of invoice by the Selected Agency but no interest/charges shall be paid on delayed payments.

5.2 Disputed Invoice (a) In case of a dispute on the invoice amount, or any other payment related matter; such matter shall be discussed with NHM-MP and/ or any other authority designated by the Nodal, NHM- MP. In such cases, the Selected Agency, shall produce requisite supporting documents, communications, acknowledgement of the NHM-MP, etc. to support the disputed Invoice

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amount, or any other payment related matter; however, the decision of the Nodal, NHM-MP in this matter shall be considered as final. (b) Any dispute or difference or claim arising out of or in relation to the terms of the RFP, will be settled by reaching a mutual understanding and amicable settlement between the parties.

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SECTION 6. KPIs AND PENALTY

The Key Performance Indicators (“KPIs”) below defines the terms of the Selected Agency’s responsibility in ensuring the timely delivery of the SOW, quality of deliverables and other aspects of selection as per the RFP. The KPIs mentioned below are not exhaustive and any addition/ deletion to this list of KPIs shall be with the mutual consent of both Nodal, NHM-MP and the Selected Agency.

6.1 KPIs and Penalty Operational Parameters/ Implementation Activity /Penalties

Category S. Key Compliance Source of data Validation Penalty No Performance Rates / Method of Frequency (Liquidated Indicators verification Damages) Installation of 1 Installation of 100% Milestone As per @ INR equipment equipment completion project 10,000/- per certificate timelines day post issued by and completion NHM-MP /bio- completion of timelines medical schedule as agreed by engineer and NHM-MP & the concerned the Agency CMHO 2 Uptime of 95% - As per the Monthly INR 2,000/- installed record keeping for each day equipment received from post within the concerned receiving network personnel of failure respective information health centre from - Random concerned Onsite personnel Verification 3 LIMS uptime/ 95% Down-time 1st day of >5-10% - downtime report subsequent 5,000 per month for day which assessment >10% - is being 10,000 per made day Inventory 4 Availability of 95% -Reports Monthly INR 1,000/- Management Reagents and generated from basis from per 1 stock- Consumables the LIMS wrt LIMS out incident for the as reported equipment inventory in the LIMS installed by the management and records agency (stock-outs etc.) of NHM-MP - Stock registers maintained by NHM-MP staff

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Category S. Key Compliance Source of data Validation Penalty No Performance Rates / Method of Frequency (Liquidated Indicators verification Damages) Manpower 5 Availability of 95% Biometric Monthly INR 500 per availability manpower attendance day per (district report absence of supervisors) resource Turnaround 6a Average 100% Reported Monthly >5-10% Time Sample generated from delay - transportation LIMS 10,000 per time from month Spokes to >10% delay Hubs, - 20,000 per separately for day urban and rural 6b Average 100% Report Monthly >5-10% reporting time generated from delay - for sample LIMS 10,000 per (from sample month collection to >10% delay report - 20,000 per generation) day Quality 7 Quality 95% IQAS & EQAS Quarterly INR 1,000 Control parameters Reports per incident maintained as of default or per IQAS and compliance EQAS of <95% Samples 8 Number of Range Report Monthly 0% - INR collected average specified in generated from 10,000 per samples last column LIMS month collected per <25% - INR day per Hub 5,000 per and Spoke month 100% - INR 20,000 per month

Note: - NHM-MP shall recover penalties/liquidated damages at first instance from the amount due to the Selected Agency in the billing month, then the invoices of the subsequent month and thereafter, from the Performance Security furnished by the Selected Agency. - These penalties will be monitored and deducted for the entire duration of the Contract on a monthly - basis. KPI adherence will be monitored on monthly basis by NHM-MP designated Nodal or authorized officer(s) or representative and/ or any third party. - The maximum monthly penalty that maybe imposed on the Selected Agency shall be capped at 10% (ten per cent) of the total monthly billing amount.

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SECTION 7. GENERAL TERMS OF RFP

7.1 Period of Contract 7.1.1. The Contract will be signed with the Selected Bidder initially for a period of 5 (five) years. The Contract will be renewed every year based on the performance of the Selected Agency as per the defined KPIs. The Contract, post 5 (five) years, may be extended further for 1 (one) year based on the performance of the Selected Agency and mutual agreement between the NHM-MP and the Selected Agency. The maximum extension of the engagement of the Selected Agency shall be up to 2 (two) years only and at the sole discretion of NHM-MP.

7.2 Performance Security

7.2.1. Performance security equivalent to 10% (ten percent) of the total project cost of Proposal (“Performance Security”) for each of the awarded Cluster shall be furnished from a Nationalized/ Scheduled Bank, before execution of the Contract, in form of a Bank Guarantee substantially in the form specified in this RFP. The Performance Security will be retained by NHM-MP until the completion of the Project by the Selected Agency and be released 60 (sixty) days after the completion of the Project. In case the Selected Bidder is a Consortium, then the Performance Security shall be furnished in the name of the Lead Member, before execution of the Contract and thereafter, during Contract Period.

7.2.2. The Selected Bidder shall supply the Performance Security, as mentioned in the above para, for each of the awarded Cluster (s) annually instead of combined amount together for 5 (five) years.

7.2.3. The Performance Security shall be returned upon being satisfied that there has been due performance of the obligations of the Selected Agency under the Contract. However, no interest shall be payable on the Performance Security.

7.2.4. The Performance Security may be invoked on violation of any of the conditions given below: (i) The Selected Agency is not able to deliver services as per KPIs as set out in the Contract. (ii) The Selected Agency or its employee(s) is involved in any unlawful activity during its engagement with NHM-MP. (iii) In case Selected Agency fails to comply with approved Exit Management Plan. 7.2.5. The Selected Agency shall keep the Performance Security replenished at all times. Such replenishment may be required if the NHM-MP has withdrawn/ deducted from the Performance Security owing to a default and the replenishment shall have to be done by the Selected Agency within 30 (thirty) days of the withdrawal by NHM-MP from the Performance Security. Failure to do so on part of the Selected Agency shall result in an event of default by the Selected Agency.

7.3 Confidentiality

7.3.1 This document is meant for the specific use by such parties who are interested to participate in the current tendering process. By downloading/purchasing the document, the interested party is subject to confidentiality clauses. National Health Mission, Madhya Pradesh expects National Health Mission, Government of Madhya Pradesh, India Page 58 of 156

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the Bidders or any person acting on behalf of the Bidders to strictly adhere to the instructions given in the RFP document and maintain confidentiality of information. This RFP document in its entirety is subject to Copyright Laws.

7.3.2 The Bidders shall be held responsible for any misuse of information contained in the RFP document, Contract and any other document in writing shared with the Bidder in relation to the Selection Process and shall be liable to be prosecuted by the NHM- MP in the event that such a circumstance is brought to the notice of NHM-MP.

7.3.3 Information relating to the examination, clarification, evaluation and recommendation for the Bidders shall not be disclosed to any person who is not officially concerned with the process or is not a retained professional advisor advising the NHM- MP in relation to, or matters arising out of, or concerning the Selection Process. NHM-MP will treat all information, submitted as part of the Proposal, in confidence and will require all those who have access to such material to treat the same in confidence. NHM-MP may not divulge any such information unless it is directed to do so by any statutory entity that has the power under law to require its disclosure or is to enforce or assert any right or privilege of the statutory entity and/ or the NHM- MP or as may be required by law or in connection with any legal process.

7.3.4 The Selected Agency shall comply with all the Applicable Laws including but not limited to all acts, amendments, rules, guidelines, notifications as issued by Central Government /State Government/ MoHFW/ NHM-MP in connection to protection of data privacy and confidentiality as applicable on the Project.

7.4 Interference with Tender Process

7.4.1 For a Bidder who withdraws from the Tender Process after opening of Financial Proposal / withdraws from the Tender Process after being declared the Selected Bidder / fails to enter into Contract after being declared the Selected Bidder / fails to provide Performance Security or any other document or security required in terms of the RFP document after being declared the Selected Bidder, without valid grounds, shall, in addition to the recourse available in the RFP document or the Contract, EMD submitted shall be forfeited.

7.5 Fraud and corrupt practices

7.5.1 The Bidders and their respective officers, employees, agents and advisers shall observe the highest standard of ethics during the Selection Process. Notwithstanding anything to the contrary contained in this RFP, the NHM-MP will reject a Proposal without being liable in any manner whatsoever to the Bidder, if it determines that the Bidder has, directly or indirectly or through an agent, engaged in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice (collectively the “Prohibited Practices”) in the Selection Process. In such an event, the NHM-MP will, without prejudice to its any other rights or remedies, forfeit and appropriate the Earnest Money Deposit, as mutually agreed genuine pre-estimated compensation and damages payable to the NHM- MP for, inter alia, time, cost and effort of the NHM-MP, in regard to the RFP, including consideration and evaluation of such Bidder’s Proposal.

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and remedies which the NHM-MP may have under the Work Order or the Contract, or otherwise if a Bidder or Agency, as the case may be, is found by the NHM-MP to have directly or indirectly or through an agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice during the Selection Process, or after the issue of the work order or the execution of the Contract, such Bidder or Agency shall not be eligible to participate in any tender issued by the NHM-MP during a period of 3 (three) years from the date such Bidder or Agency, as the case may be, is found by the NHM-MP to have directly or through an agent, engaged or indulged in any Prohibited Practices.

7.5.3 For the purposes of this Clause, the following terms shall have the meaning hereinafter respectively assigned to them:

(a) “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the action of any person connected with the Selection Process (for avoidance of doubt, offering of employment to or employing or engaging in any manner whatsoever, directly or indirectly, any official of the NHM-MP who is or has been associated in any manner, directly or indirectly with the Selection Process or the work order or has dealt with matters concerning the Contract or arising there from, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of the NHM-MP, shall be deemed to constitute influencing the actions of a person connected with the Selection Process; or (ii) save as provided herein, engaging in any manner whatsoever, whether during the Selection Process or after the issue of the Work Order or after the execution of the Contract, as the case may be, any person in respect of any matter relating to the Project or the Work Order or the Contract, who at any time has been or is a legal, financial or technical consultant/ adviser of the NHM-MP in relation to any matter concerning the Project;

(b) “fraudulent practice” means a misrepresentation or omission of facts or disclosure of incomplete facts, in order to influence the Selection Process; (c) “coercive practice” means impairing or harming or threatening to impair or harm, directly or indirectly, any persons or property to influence any person’s participation or action in the Selection Process; (d) “undesirable practice” means (i) establishing contact with any person connected with or employed or engaged by the NHM-MP with the objective of canvassing, lobbying or in any manner influencing or attempting to influence the Selection Process; or (ii) having a Conflict of Interest; and (e) “restrictive practice” means forming a cartel or arriving at any understanding or arrangement among Bidders with the objective of restricting or manipulating a full and fair competition in the Selection Process.

7.6 Debarment from Bidding

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7.6.2 Where the entire EMD or the entire Performance Security or any substitute thereof, as the case may be, of a Bidder has been forfeited by NHM-MP in respect of the Selection Process or procurement Contract, the Bidder shall be debarred from participating in any Tender Process undertaken by NHM-MP for a period of 3 (three) years.

7.6.3 NHM-MP shall not debar a Bidder under this section unless such Bidder has been given a reasonable opportunity of being heard.

7.7 Language 7.7.1 Bidder shall deliver all Bidding Documents in English language only. 7.7.2 If any other documents submitted as part of the Proposal are in a language other than English or Hindi, the Bidder shall submit an English translation for the same, which is duly attested and notarized as per Applicable Laws along with the copy of the original document. For all purposes of evaluation of the Proposal, the translation provided in English shall prevail. 7.7.3 The Contract as well as all correspondence and documents relating to the Contract exchanged by the Selected Bidder/Agency and NHM-MP, shall be written in English or Hindi language only. 7.7.4 All notices required to be given under this Agreement and all communications, documentation and proceedings which are in any way relevant to this Agreement shall be in writing and in English and Hindi language, as applicable. 7.8 Taxes & Duties 7.8.1 GST, if applicable, should not be included in the Proposal price and shall be paid by NHM- MP separately on prevailing rates. All other taxes, duties, license fee and levies shall be including in the Proposal price. 7.8.2 TDS, if applicable for any tax, shall be deducted as per law in force at the time of execution of the Contract.

7.9 Failure to agree with the “Terms and Conditions” of the RFP/Contract 7.9.1 Failure of the Selected Bidder(s) to agree with the terms & conditions of the RFP/Contract shall constitute sufficient grounds for the annulment of the Proposal or the award. In such circumstances, NHM-MP would reject the Proposal and forfeit the Earnest Money Deposit as specified in this RFP document.

7.10 No Partnerships 7.10.1 Nothing contained in this RFP shall be construed or interpreted as constituting a partnership between NHM- MP and the Selected Agency. 7.11 Signing of Contract 7.11.1 The Selected Bidder shall execute the Contract within 1 (one) month from the date of Work Order with NHM-MP. In the event the Selected Bidder is a Consortium, the Contract shall be signed with the Authorized Representative of Consortium for the implementation of the Project. In exceptional circumstances, on request of the Selected Bidder in writing for

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extension, NHM-MP reserves the right to grant an extension for appropriate period after getting satisfied with the reasons given. In addition to terms and conditions being mentioned hereunder, all terms and conditions of the RFP and corrigenda issued shall also be applicable for the Contract. 7.12 Contract Documents 7.12.1 Subject to the order of precedence set forth in the Contract, all documents forming the Contract (and all parts thereof) are intended to be correlative, complementary, and mutually explanatory. 7.13 Execution of Contract 7.13.1 During the Contract Period, the Selected Agency will work closely with NHM-MP and will perform the activities as per the Scope of Work. In case of poor performance, or unjustified and repeated delays in execution and implementation of the Project, NHM-MP will issue a notice in writing to the Selected Agency. If the Selected Agency fails to provide an explanation or resolve the issues raised within time allotted, then NHM-MP shall be entitled to terminate the Agreement. In this case, the Performance Security shall be forfeited.

7.14 Costs of Signing 7.14.1 The Selected Agency shall bear all the costs related to the signing and registration of the Agreement between NHM-MP and the Selected Agency including but not limited to stamp duties and registration charges.

7.15 Sub-Contracting 7.15.1 The Selected Agency may subcontract with a third-party for conducting the tests only described under this RFP with the understanding that there shall be no diminution in the quality or level of the services expected of the Selected Agency and that the Selected Agency remains fully accountable towards NHM-MP in respect of the services sub-contracted. The Selected Agency alone shall bear all the cost of sub-contracting of such services. NHM-MP shall not entertain or owe responsibility for any obligations/ liabilities towards the third-party vendor contracted by Selected Agency either on ground of delay in release of payment by NHM-MP towards the Selected Agency or for any other reasons whatsoever.

7.16 Monitoring of Contract

7.16.1 NHM-MP shall designate a Nodal or authorized officer(s) or representative and/ or any third party for monitoring of the Project and delivery of the services under this Agreement.

7.16.2 If delay in delivery of service is observed, a performance notice shall be given to the Selected Bidder/Agency to speed up the delivery. Any change in the constitution of the Selected Bidder/Agency (as the case may be) etc. shall be notified forth with by the such Selected Bidder/Agency in writing to NHM-MP and such change shall not relieve Selected Bidder/Agency, from any liability under the Contract.

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7.17 Reporting 7.17.1 All correspondences by the Selected Agency shall be addressed to the Mission Director of NHM-MP. However, on a regular basis, the Selected Agency shall be in contact with the designated staff of NHM-MP for day to day requirements for implementation of the Project.

7.18 Copyright 7.18.1 The copyright in all materials containing data and information furnished to the Selected Agency herein shall remain vested in NHM-MP, or, if they are furnished to NHM-MP directly or through the Selected Agency by any third party, including suppliers of materials, the copyright in such materials shall remain vested in such third party.

7.19 Responsibility for accuracy of Project documents 7.19.1 The Selected Agency shall be responsible for accuracy of the contents of all outcome reports and prescribed Project documents prepared and submitted to NHM-MP, as a part of these services. The Selected Agency shall indemnify NHM-MP against any adverse outcomes attributable to inaccuracies in the defined scope of work, which might surface and arise during the implementation of the Project.

7.20 Recoveries from the Selected Agency 7.20.1 Recovery of liquidated damages shall be made from monthly invoice payment to be made to the Selected Agency. 7.20.2 In the event of default, NHM-MP shall recover liquidated damages at the first instance from the payment due to the Selected Agency in the relevant billing month. In the event of the subsequent default, NHM-MP shall recover the liquidated damages from the invoices of the subsequent month(s). Without prejudice to its other rights and remedies hereunder or in law, NHM-MP shall be entitled to encash and appropriate the amounts due and payable as liquidated damages from the Performance Security as damages for such default by the Selected Agency under and in accordance with the provisions of the Contract. If liquidated damages or any other payment recovered from Performance Security, then the Selected Agency is required to replenish the Performance Security to make it to its original amount within 30 (thirty) days from such deductions. The balance, if any, shall be demanded from the Selected Agency and when recovery is not possible, NHM-MP shall take recourse to law in force.

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7.21 Force Majeure (“Force Majeure”) 7.21.1 Neither party will be liable in respect of failure to fulfill its obligations, if the said failure is entirely due to acts of God, Governmental restrictions or instructions, natural calamities or catastrophe, epidemics or disturbances in the country. 7.21.2 Force Majeure shall not include, (i) any event which is caused by the negligence or intentional action of a party or by or of such party’s agents or employees; nor, (ii) any event which a diligent party could reasonably have been expected both to take into account at the time of being assigned the work and avoid or overcome with utmost persistent effort in the carrying out of its obligations hereunder. 7.21.3 A party affected by an event of Force Majeure shall immediately notify the other party within 7 (seven) working days of such event, providing sufficient and satisfactory evidence of the nature and cause of such event, and shall similarly give written notice of the restoration of normal conditions as soon as possible. 7.21.4 The failure of a party to fulfill any of its obligations under the Work Order/ Contract shall not be considered to be a breach of, or default under the Work Order/ Contract insofar as such inability arises from an event of Force Majeure, provided that the party affected by such an event: - has taken all precautions, due care and reasonable alternative measures in order to carry out the terms and conditions of the Work Order/ Contract, and has informed the other party within 7 (seven) working days from the occurrence of such an event, including the dates of commencement and estimated cessation of such event of Force Majeure; and the manner in which the Force Majeure event(s) affects the party’s obligation(s) under the Work Order/ Contract.

7.22 Events of Default and Termination 7.22.1 Agency Events of Default (a) The Selected Agency has failed to replenish the Performance Security within 30 (thirty) days of the encashment by NHM-MP of the earlier Performance Security; (b) The Selected Agency has abandoned the Project; (c) Any representation made or warranty given by the Selected Agency under the RFP/Contract is found to be false or misleading; (d) The Selected Agency has unlawfully repudiated the Contract or has otherwise expressed an intention not to be bound by the Contract; (e) The Selected Agency is in material breach of any of its obligations as mentioned in the RFP/ Contract; (f) Any other instance explicitly mentioned in the RFP/ Contract as having constituted an event of default.

7.22.2 Termination for Default (a) NHM-MP may, without prejudice to any other remedy for breach of Contract, by written 30 (thirty) days’ notice of default send to the Selected Agency, terminate the Contract in whole or part if the Selected Agency fails to deliver any or all of the services within the period(s)

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specified in the Contract, or within any extension thereof granted by the NHM-MP pursuant to conditions of the terms and conditions set out in the Contract or if the Selected Agency fails to perform any other obligation(s) under the Contract. (b) In event of termination resulting under the aforesaid Clause 7.22.2 hereinabove, NHM-MP shall not be liable to make payments in favor of the Selected Agency; however, NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency. (c) In the event that NHM-MP terminates the Contract in whole or in part, pursuant to the terms and conditions set out in the Contract, it may procure, upon such terms and in such manner, as it deems appropriate, systems or services similar to those undelivered and the Selected Agency shall be liable to pay NHM-MP for all costs and expenses relating to procurement of such similar systems or services. However, Selected Agency shall continue the performance of the Contract to the extent not terminated.

7.22.3 Termination for Insolvency (a) NHM-MP may at any time terminate the Contract by giving a written notice of at least 30 (thirty) days to the Selected Bidder/Agency, if the Selected Bidder/Agency becomes bankrupt or otherwise insolvent. In such event, termination will be without compensation to the Selected Bidder/Agency, provided that such termination will not prejudice or affect any right of action or remedy that has accrued or will accrue thereafter to NHM-MP.

7.22.4 Termination for Convenience (a) Either Party, by giving 30 (thirty) days’ written notice sent to the other party may terminate the Contract, in whole or in part at any time. The notice of termination shall specify that termination is for convenience, the extent to which performance under the Contract is terminated and the date upon which such termination becomes effective. However, any undisputed payment to the invoices of the task accomplished by Selected Agency would be paid by NHM-MP.

7.22.5 Termination for Force Majeure (a) In event that a Force Majeure event continues for 90 (ninety) days and/or NHM-MP or the Selected Agency does not see any feasibility of continuing the Project due to a Force Majeure event, then NHM-MP may, on expiry of 90 (ninety) days or at any period before that in event of no foreseeability of Project, issue a termination notice to the Selected Agency, terminating the Contract with immediate effect. The Selected Agency shall be awarded 30 (thirty) days to complete any pending activities and clear the premises provided by NHM-MP. Payments for works done prior to the commencement of the Force Majeure period shall be duly paid to the Selected Agency by NHM-MP.

7.23 Premature Termination of Agreement 7.23.1 In the event of premature termination of the Agreement by the NHM-MP on the instances other than non-fulfillment or non-performance of the contractual obligation by the Selected

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Bidder/ Agency, the balance remaining payments as on the date of termination shall be released within 6 (six) months from the date of such termination.

7.24 Continuity of Operations 7.24.1 In case of termination, the Selected Bidder/ Agency will continue operations on existing terms and conditions as mentioned in the Exit Management Plan from the date of termination or the date of handing over of complete operations including assets owned by NHM-MP to the next service provider or taking over of complete operations by NHM-MP itself, whichever is earlier. All assistance shall be provided by the exiting Agency in handing over of all assets, policy documents, SOPs etc. to next service provider without any extra cost on behalf of NHM-MP.

7.25 Indemnity 7.25.1 The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against all claims, actions, proceedings, lawsuits, demands, losses, liabilities, damages, fines or expenses (including interest, penalties, attorneys’ fees and other costs of defense or investigation (i) related to or arising out of, whether directly or indirectly, (a) a breach by the resources appointed by or through the Selected Agency of any obligations specified in relevant clauses hereof; (b) negligence, reckless or otherwise wrongful act or omission of the resources appointed by or through the Selected Agency including professional negligence or misconduct of any nature whatsoever in relation to services rendered by them; 7.25.2 The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against all claims/damages etc. for any infringement of any Intellectual Property Rights (“IPR”) while providing its services under the Project. 7.25.3 The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against any claims in respect of any damages or compensation payable in consequences of any accident or injury sustained or suffered by the Selected Agency’s employees or agents or by any other third party resulting from or by any action, omission or operation conducted by or on behalf of the Selected Agency or its employees. 7.25.4 The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against any and all claims by employees, workman, contractors, sub-contractors, suppliers, agent(s), employed engaged or otherwise working for the Selected Agency, in respect of wages, salaries, remuneration, compensation or the like. 7.25.5 All claims regarding indemnity shall survive the termination or expiry of the Contract.

7.26 Severability 7.26.1 If for any reason whatsoever any provision of this RFP is invalid, illegal or unenforceable or is declared by any court of competent jurisdiction or any other instrumentality to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be affected in any manner, and the parties shall negotiate in good faith with a view to agreeing upon one or more provisions which may be substituted for such invalid, unenforceable or illegal provisions as nearly as is practicable. Provided that the failure to agree upon any such provisions shall not be subject to dispute resolution under National Health Mission, Government of Madhya Pradesh, India Page 66 of 156

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this RFP or otherwise.

7.27 Notices 7.27.1 Unless otherwise stated, notices to be given under this RFP/Agreement including but not limited to notice of waiver of any term, breach of any term of this Agreement and termination of this Agreement, shall be in writing and shall be given by hand delivery, recognized international courier, mail, telex or facsimile transmission and delivered or transmitted to the parties at their respective addresses set forth below: To the NHM-MP: Mission Director/ The Nodal, National Health Mission Link road no. 03, In front of Patrakar Colony, Bhopal 462003, Madhya Pradesh

To the Selected Agency

(i) {insert name and address of Sole Bidder/ Lead Member2}

(ii) {insert name and address of Consortium Member-13 }

Or such address, telex number or facsimile number as may be duly notified by the respective parties from time to time and shall be deemed to have been made or delivered. In the case of any communication made by letter, when delivered by hand, by recognized international courier or by mail (registered, return receipt requested) at that address.

7.28 Modification of Agreement 7.28.1 The Agreement, to be signed between NHM-MP and the Selected Agency, may be supplemented, amended, or modified only by the mutual agreement of the Parties. No change, modification, addition, supplement or amendment to the Agreement shall be valid and binding unless in writing and signed by all parties (with prior written approval of Consortium members, if any) thereto.

7.29 Settlement of Dispute 7.29.1 In case of any dispute the Selected Agency will at first, attempt in good faith to resolve any dispute initially through mutual understanding and amicable settlement with NHM-MP and/ or any other authority designated by the Nodal, NHM-MP. The decision of the Nodal, NHM- MP in this matter shall be considered as final. 7.29.2 If any dispute or difference of any kind whatsoever arises between the parties with regard to the interpretation, difference or objection in connection with or arising out of or relating

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to or under this RFP/Contract, or the meaning of any part thereof, or on the rights, duties or liabilities of any party, which could not be settled through amicable discussions within 30 (thirty) days from the date of reference to discuss and attempt to amicably resolve the dispute, then the same shall be referred to the Principal Secretary, Health, GoMP for decision, whose decision shall be final. 7.29.3 If either party is not satisfied with the decision of Principal Secretary, Health, GoMP, they may opt to proceed for arbitration. 7.30 Arbitration 7.30.1 Any disputes, differences of opinion, claims and controversy (“Dispute”) arising out of, relating to, or in connection with the Agreement, termination or validity thereof, shall initially be resolved by amicable negotiations between the Parties and, if not resolved through such negotiations within 30 (thirty) days of a written notice of the existence of such Dispute, be finally settled by arbitration. The Parties agree that the Dispute shall be referred to the sole arbitrator appointed mutually by the Parties who shall be based in Bhopal and in case the Parties are not able to agree upon the sole arbitrator, within a period of 15 (fifteen) days, then the arbitration shall be conducted by a panel of three arbitrators, one arbitrator being appointed by each of the two Parties and the third arbitrator appointed by the two arbitrators so appointed. 7.30.2 The arbitration shall be conducted in accordance with the provisions mentioned under Madhya Pradesh Madhyastham Abhikaran Adhiniyam, 1983 and its amendments thereof in effect at the time of the arbitration or any statutory modification thereof. The seat of the arbitration shall be Bhopal, Madhya Pradesh, India and it shall be conducted in the English language and all written documents used during the arbitration shall be in English. 7.30.3 During any period of arbitration, there shall be no suspension of this Contract. During the arbitration, the Selected Agency shall continue to fulfill its obligations under this Contract except for such obligations and other matters, which are the subject of arbitration. 7.30.4 The arbitral award shall be in writing, state the reasons for the award, and be final and binding on the Parties concerned and any person affected by it. The award may include an award of costs, including reasonable attorneys' fees and disbursements. The parties also agree that any court of competent jurisdiction may enforce any arbitration award rendered pursuant to this clause. 7.30.5 The parties specifically agree that any arbitration shall be pursuant to Clause 7.30 above and the Clause is governed by Indian Law. 7.30.6 Subject to the arbitration proceedings as stated above, the adjudication of all Disputes shall be subject to the laws of India and the exclusive jurisdiction of the courts at Bhopal.

7.31 Savings Clause 7.31.1. In the absence of any specific provision in the Agreement on any issue the guidelines issued/to be issued by the Mission Director, NHM-MP, Government of Madhya Pradesh shall be applicable.

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7.32 Miscellaneous 7.32.1 The Selection Process shall be governed by, and construed in accordance with, the laws of India and the courts at Bhopal shall have exclusive jurisdiction over all disputes arising under, pursuant to and/or in connection with the Selection Process. 7.32.2 The NHM-MP, in its sole discretion and without incurring any obligation or liability, reserves the right, at any time, to: (a) suspend and/or cancel the Selection Process and/or amend and/or supplement the Selection Process or modify the dates or other terms and conditions relating thereto; (b) consult with any Bidder in order to receive clarification or further information; (c) qualify or not to qualify any Bidder and/ or to consult with any Bidder in order to receive clarification or further information; (d) retain any information and/or evidence submitted to the NHM-MP by, on behalf of and/or in relation to any Bidder; and/or (e) independently verify, disqualify, reject and/or accept any and all submissions or other information and/or evidence submitted by or on behalf of any Bidder. 7.32.3 It shall be deemed that by submitting the Proposal, the Bidder agrees and releases the NHM- MP, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising from the exercise of any rights and/or performance of any obligations hereunder, pursuant hereto and/or in connection herewith and waives any and all rights and/ or claims it may have in this respect, whether actual or contingent, whether present or future. 7.32.4 All documents and other information provided by NHM-MP or submitted by a Bidder to NHM-MP shall remain or become the property of NHM-MP. Bidders or the Agency, as the case may be, are to treat all information as strictly confidential. NHM-MP will not return any Proposal, or any information related thereto. All information collected, analyzed, processed or in whatever manner provided by the Bidder to NHM-MP in relation to the Project shall be the property of NHM-MP. 7.32.5 The NHM-MP reserves the right to make inquiries with any of the clients listed by the Bidders in their previous experience record. 7.32.6 The Selected Bidder/Agency shall bear all the expenses regarding delivery of services. 7.32.7 The Selected Bidder/Agency shall not, under any circumstances, revise the rates already approved for services. Any request for an increase in the rates will not be entertained under any circumstances during the Contract Period. 7.32.8 The Selected Bidder/Agency shall execute the whole work in strict accordance with the directions of the NHM-MP. 7.32.9 NHM-MP shall reserve the right to make any alterations in or additions to the original scope of work on mutually agreed terms. Any additional work which the Selected Bidder/Agency may be directed to do in the manner specified above as part of the work shall be carried out by the Selected Bidder/Agency on the same conditions in all respects on which it had agreed to do the original work and at the same rates as specified by NHM-MP. 7.32.10 Any publicity by the Selected Bidder/Agency in which the name of NHM-MP is to be used National Health Mission, Government of Madhya Pradesh, India Page 69 of 156

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should be done only with the explicit written permission of NHM-MP. 7.32.11 In addition to the provisions enumerated in Clause 7.32 hereinabove, the Selected Agency is required to comply with all the Applicable Laws including but not limited to all acts, amendments, rules, guidelines, notifications as issued by Central Government/ State Government/ MoHFW/ NHM-MP from time to time in connection to the performance of its obligations under this RFP/ Contract.

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SECTION 8. ANNEXURES

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ANNEXURE 1: COVER LETTER (To be submitted on the Letterhead of the Sole Bidder/ each Consortium member) To, Mission Director National Health Mission - Madhya Pradesh (NHM-MP) Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003

Sub.: “Request for Proposal for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with LIMS for National Health Mission, Madhya Pradesh”

Dear Sir/Madam, With reference to your RFP document dated [date], we, having examined all relevant documents and understood their contents, hereby submit our Proposal for “Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh” We are submitting our Proposal as [name of the Bidder]. We understand you are not bound to accept any Proposal you receive. Further: 1. We acknowledge that NHM-MP will be relying on the information provided in the Proposal and the documents accompanying the Proposal for selection of the Agency, and we certify that all information provided in the Proposal and in the supporting documents is true and correct, nothing has been omitted which renders such information misleading; and all documents accompanying such Proposal are true copies of their respective originals. 2. This statement is made for the express purpose of appointment as the Agency for the aforesaid Project. 3. We shall make available to NHM-MP any additional information it may deem necessary or require supplementing or authenticate the Proposal. 4. We acknowledge the right of NHM-MP to reject our Proposal without assigning any reason or otherwise and hereby waive, to the fullest extent permitted by applicable law our right to challenge the same on any account whatsoever. 5. We certify that in the last 3 (three) years, we/ or our Associates have neither failed to perform on any assignment or contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against us, nor been expelled from any project, assignment or contract by any public authority nor have had any assignment or contract terminated by any public authority for breach on our part. 6. We declare that: (a) We have examined and have no reservations to the RFP, including any Corrigenda /Addenda issued by the NHM-MP; National Health Mission, Government of Madhya Pradesh, India Page 72 of 156

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(b) We do not have any conflict of interest in accordance with the terms of the RFP; (c) We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, as defined in the RFP document, in respect of any tender or request for proposal issued by or any agreement entered with NHM-MP or any other public sector enterprise or any government, Central or State; and (d) We hereby certify that we have taken steps to ensure that no person acting for us or on our behalf will engage in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice. (e) We declare that the undertakings given by us along with the Proposal in response to the RFP for the Project are true and correct as on the date of making the Proposal and we shall continue to abide by them. (f) We declare that there is no pending, active or previous legal action that prevents us from submitting the Proposal and executing the Agreement or fulfilling the conditions of the Project. 7. We understand that NHM-MP may cancel the Selection Process at any time and that NHM-MP is neither bound to accept any Proposal that you may receive nor to select the Agency, without incurring any liability to the Bidders. 8. We declare that we or any member of the Consortium, or our or its Associates are not directly or indirectly related to any other Bidder applying for selection as an Agency for the Project. 9. We certify that in regard to matters other than security and integrity of the country, we or any of our Associates have not been convicted by a Court of Law or indicted or adverse orders passed by a regulatory authority which would cast a doubt on our ability to undertake the Project or which relates to a grave offence that outrages the moral sense of the community. 10. We further certify that in regard to matters relating to security and integrity of the country, we or our Associates have not been charge-sheeted by any agency of the Government or convicted by a court of law for any offence committed by us or by any of our Associates. 11. We further certify that no investigation by a court or regulatory authority is pending either against us or against our Associates or against our Chief Executive Officer (CEO) or any of our Partners /Directors/ Managers/ employees. 12. We declare that we or any member of the Consortium or any of our/ their Associates have not paid and shall not pay any bribe to any officer of NHM-MP for awarding this Project at any stage during its execution or at the time of payment of bills and further, if any officer of NHM-MP asks for bribe/gratification, we/any member of the Consortium, or our/ their Associates shall immediately report it to the appropriate authority in NHM-MP. 13. We further certify that we or any member of the Consortium or any of our /their Associates are not barred by the Central Government/ State Government or any entity controlled by it, from participating in any project, and no bar subsists as on the date of Proposal. 14. We undertake that in case due to any change in facts or circumstances during the Selection Process, we are attracted by the provisions of disqualification in terms of the provisions National Health Mission, Government of Madhya Pradesh, India Page 73 of 156

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of this RFP, we shall intimate the NHM-MP of the same immediately. 15. We agree that if at any stage, any information/documents submitted by us are found to be false, we or our Associates shall be liable for debarment from tendering in NHM-MP, apart from any other appropriate/legal action, as the case maybe. 16. We hereby irrevocably waive any right or remedy which we may have at any stage at law or howsoever otherwise arising to challenge or question any decision taken by NHM-MP in connection with the selection of Agency or in connection with the selection process itself in respect of the abovementioned Project. We agree and understand that the Proposal is subject to the provisions of the RFP document. In no case, shall we have any claim or right of whatsoever nature if the Project is not awarded to us or our proposal is not opened or rejected. 17. We agree to keep this offer valid for 180 (one eighty) days from the Proposal Due Date specified in the RFP, or provide extension of Bid Validity Period, if so required by NHM- MP. 18. We agree that if we fail to provide extension of Bid Validity Period, it will be construed that the Proposal is withdrawn and we will not be entitled to claim or receive any penalty/ damages/ interest/charges, nor be entitled to return of the bid documents submitted or refund of the EMD. 19. A Power of Attorney in favor of the Authorized Signatory to sign and submit this Proposal and documents is attached herewith. 20. The Financial Proposal has been/shall be submitted online as per the prescribed timeline set out in the RFP document. This Proposal read with the Technical and Financial Proposal shall constitute the Proposal which shall be binding on us. 21. We agree and undertake to abide by all the terms and conditions of the RFP document. 22. {We, the Consortium members agree and undertake to be jointly and severally liable for all the obligations of the Agency under the Agreement.}4

In witness thereof, I/we submit this Bid under and in accordance with the terms of the RFP document.

Yours sincerely,

Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Firm: Address: Telephone: Fax: (Name and seal of the Bidder/Lead Member) [Location, Date]

4 This Paragraph 22 shall be omitted if the Bidder is not a Consortium member. National Health Mission, Government of Madhya Pradesh, India Page 74 of 156

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ANNEXURE 2: AVERAGE ANNUAL TURNOVER OF BIDDER

Average Annual Turnover

S. No. Financial years Turnover (INR) Positive Net worth (Yes/ No) 1. 2018-19 2. 2019-20 3. 2020-21 Average Annual Turnover

This is to certify that the net worth of (name of Bidder) is Positive for last 3 (three) Financial Years i.e., 2018-19, 2019-20, and 2020-21as per the Audited Financial Statements. Note: (i) Certificate issued by a statutory auditor along with Audited Financial Statements confirming the average annual turnover of the Bidder during the stated financial years must be submitted on the letterhead of the Statutory Auditor. (ii) Provide supporting Audited Financial Statements (Balance Sheets, Profit and Loss Statements, etc.) of the bidding organization/ firm.

Authorized Signature [In full and initials]: (Location, Date) Name and Title of Signatory: Name of Firm: Address: Telephone: Fax: (Name and seal of the Bidder)

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ANNEXURE 3: FORMAT FOR TECHNICAL PROPOSAL (To be submitted on the letterhead of the Bidder)

To, Mission Director National Health Mission - Madhya Pradesh (NHM-MP) Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003

Sub.: “Request for Proposal for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh”

Dear Sir/Madam, With reference to your RFP document dated [date], we, having examined all relevant documents and understood their contents, hereby submit our Technical Proposal for “Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh”. The Proposal is unconditional and unqualified.

We are submitting our Proposal as [name of the Bidder]. We understand you are not bound to accept any Proposal you receive. Further: 1. We acknowledge that NHM-MP will be relying on the information provided in the Proposal and the documents accompanying the Proposal for selection of the Agency, and we certify that all information provided in the Proposal and in the supporting documents is true and correct, nothing has been omitted which renders such information misleading; and all documents accompanying such Proposal are true copies of their respective originals. 2. This statement is made for the express purpose of appointment as the Agency for the aforesaid Project. 3. We shall make available to NHM-MP any additional information it may deemed necessary or require for supplementing or authenticating the Proposal. 4. We acknowledge the right of NHM-MP to reject our Proposal without assigning any reason or otherwise and hereby waive our right to challenge the same on any account whatsoever. 5. We certify that in the last 3 (three) years, we or our Associates have neither failed to perform on any assignment or contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Bidder, nor been expelled from any project, assignment or contract by any public authority nor have had any assignment or contract terminated by any public authority for breach on our part. 6. We declare that:

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(a) We have examined and have no reservations to the RFP, including any Corrigenda/Addenda issued by the NHM-MP; (b) We do not have any Conflict of Interest in accordance with the terms of the RFP; (c) We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, as defined in the RFP document, in respect of any tender or request for proposal issued by or any agreement entered into with NHM-MP or any other public sector enterprise or any government, Central or State; and (d) We hereby certify that we have taken steps to ensure that no person acting for us or on our behalf will engage in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice. (e) We declare that the undertakings given by us along with the Proposal in response to the RFP for the Project are true and correct as on the date of making the Proposal and we shall continue to abide by them. (f) We declare that there is no pending, active or previous legal action that prevents us from submitting the Proposal and executing the Agreement or fulfilling the conditions of the Project. 7. We understand that you may cancel the Selection Process at any time and that NHM-MP is neither bound to accept any Proposal that you may receive nor to select the Agency, without incurring any liability to the Bidders. 8. We declare that we or our Associates are not directly or indirectly related to any other Bidder applying for selection as an Agency for the Project. 9. We certify that in regard to matters other than security and integrity of the country, we or our Associates have not been convicted by a court of law or indicted or adverse orders passed by a regulatory NHM-MP which would cast a doubt on our ability to undertake the Project or which relates to a grave offence that outrages the moral sense of the community. 10. We further certify that in regard to matters relating to security and integrity of the country, we or our Associates have not been charge-sheeted by any agency of the Government or convicted by a court of law for any offence committed by us or by any of our Associates. 11. We further certify that no investigation by a court or regulatory authority is pending either against us or against our Associates or against our Chief Executive Officer (CEO) or any of our Partners/Directors/ Managers/ employees. 12. We agree that if at any stage, any information/documents submitted by us are found to be false, we or our Associates shall be liable for debarment from tendering in NHM-MP, apart from any other appropriate/legal action, as the case maybe. 13. We hereby irrevocably waive any right or remedy which we may have at any stage at law or howsoever otherwise arising to challenge or question any decision taken by NHM-MP in connection with the selection of Agency or in connection with the selection process itself in respect of the above-mentioned Project. 14. We agree and understand that the Proposal is subject to the provisions of the RFP document. In no case, shall we have any claim or right of whatsoever nature if the Project is not awarded to us or our proposal is not opened or rejected. National Health Mission, Government of Madhya Pradesh, India Page 77 of 156

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15. The Financial Proposal is being submitted online only. This Technical Proposal read with the Financial Proposal shall be binding on us. 16. We agree and undertake to abide by all the terms and conditions of the RFP document. 17. {We, the Consortium members agree and undertake to be jointly and severally liable for all the obligations of the Agency under the Agreement.}5

Yours sincerely, Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Firm: Address: Telephone: Fax: (Name and seal of the Bidder/Member in Charge)

5 This Paragraph 17 shall be omitted if the Bidder is not a Consortium. National Health Mission, Government of Madhya Pradesh, India Page 78 of 156

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Please find herein attached below details of relevant experience:

Assignment Name: Approx. value of the contract

Country: Duration of assignment (months): Location within Country:

Name of Client: Total number of staff-months:

Address of Client: Approx. value of the Laboratory Services provided by Bidder’s firm:

Start Date (Month/Year): Completion Date (Month/Year): Narrative Description of Project:

Description of actual services provided by Bidder’s staff:

NOTE: Kindly provide supporting work order/ agreement/ project completion certification/ auditor certificate.

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ANNEXURE-4: SELF-DECLARATION (To be submitted on the letterhead of the Sole Bidder/ each Consortium member)

To, Mission Director National Health Mission - Madhya Pradesh (NHM-MP) Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003

In response to the RFP Ref. No. ______dated ______for “Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh”, as an Owner/ Partner/ Director/ Auth. Sign. of (insert name of entity), I/ We hereby declare that presently our Company/ firm (insert name of entity), at the time of bidding,

(a) Possesses the necessary professional, technical, financial and managerial resources and competence required by the RFP document issued by the NHM-MP; (b) Have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the State Government or any local authority as specified in the RFP document; (c) Have an unblemished record and is/are not declared ineligible for corrupt & fraudulent practices either indefinitely or for a particular period of time by any State/ Central government/ PSU/ UT. (d) Do not have any previous transgressions with any entity in India or any other country during the last 3 (three) years. (e) Is/are not insolvent in receivership, bankrupt or being wound up, not have its affairs administered by a court or a judicial officer, not have its business activities suspended and is not the subject of legal proceedings for any of the foregoing reasons; (f) Do not have, and our directors and officers not have been convicted of any criminal offence related to their professional conduct or the making of false statements or misrepresentations as to their qualifications to enter into a procurement contract within a period of 3 (three) years preceding the commencement of the Selection Process, or not have been otherwise disqualified pursuant to debarment proceedings; (g) Do not have a conflict of interest which materially affects the fair competition. (h) Will comply with the code of integrity as specified in the RFP document.

If this declaration is found to be incorrect then without prejudice to any other action that may be taken as per the provisions of the applicable Act and Rules thereto prescribed by GoMP, my/ our security may be forfeited in full; our proposal, to the extent accepted, may be cancelled and the NHM-MP may choose to blacklist me/us for a period it may deem fit..

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Thanking you,

Authorized Signature {In full and initials with Seal}: (Location, Date) Name and Title of Signatory: Name of Bidder (Firm/ Company’s name): In the capacity of: Address: Contact information (phone and e-mail): Date & Time & Place: ______

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ANNEXURE-5: BLACKLISTING AND PENDING SUIT DECLARATION (on Non-Judicial paper of INR 200/-duly notarized by Notary Public / First Class Magistrate)

AFFIDAVIT

I / We……………………………………………………………………………………………… (Full name in capital letters starting with surname), the Proprietor/ Partner /Managing Director / Holder of power of attorney of (insert name of entity) the business, establishment / firm / registered company do hereby, in continuation of the terms and conditions underlying the RFP document and agreed to by me/us, give following undertaking.

1. It is declared that the firm ………………………is not declared insolvent any time in the past. Not debarred/ black listed by either NHM-MP /Central Govt. / State Govt. / Public Sector Undertaking/ any other local body till completion of the Selection Process under this RFP document nor convicted under the provision of Indian Penal Code,1860 or Prevention of Corruption (Amendment) Act, 2018, nor any criminal case is pending against me/us in any court of law.

2. It is further declared that the firm………………. shall inform NHM-MP of any such pending suits/ enquiry/ investigation against the Bidder in any court of law, legal authority, paralegal authority, which may hamper the execution of works under this RFP.

3. The firm………………… do hereby agree that if in future, it comes to the notice of NHM-MP/ if it is brought to the notice of NHM-MP that any disciplinary/ penal action due to violation of terms and conditions of the RFP document/Agreement which amounts to cheating /depicting of malafide intention during the completion of the contract anywhere in NHM-MP or either by any of Central Govt. / State Govt. / Public sector undertaking/any other local body, NHM-MP will be at discretion to take appropriate action as its finds fit.

Full name and complete address with Signature of Authorized Signatory

WITNESS: (1) Full Name ………………………………. And Address ………………………………. Signature ……………………………… (2) Full Name …………………………………… And Address ………………………………. Signature ……………………….

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Yours sincerely,

Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Firm: Address: Telephone: Fax: (Name and seal of the Bidder) [Location, Date]

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ANNEXURE-6: FORM OF BANK GUARANTEE FOR PERFORMANCE SECURITY (To be stamped in accordance with Stamp Act if any, of the country for issuing bank) Ref.: Bank Guarantee: Date: Dear Sir/Madam, In consideration of ……[Name of Client] (hereinafter referred as the ‘NHM-MP’, which expression shall, unless repugnant to the context of meaning thereof include its successors, administrators and assigns) having awarded to [name of Selected Agency] a [provide nature of organization], established under laws of [country] and having its registered office at [address] (hereinafter referred to as the ‘Selected Agency’, which expression shall unless repugnant to the context or meaning thereof, include its successors, administrators, executors and permitted assigns), an Award for preparation of “Request for Proposal for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh” Work Order by issue of NHM-MP’s Work Order No. [reference] dated [date] and the same having been unequivocally accepted by the Selected Agency, resulting in a Work Order/contract valued at INR [amount in figures and words] for [Scope of Work]) (hereinafter called the ‘Work Order’) and the Selected Agency having agreed to furnish a Bank Guarantee amounting to INR [amount in figures and words] to the NHM-MP for performance of the said Agreement. We [Name of Bank] incorporated under [law and country] having its head office at [address](hereinafter referred to as the “Bank”), which expression shall, unless repugnant to the context or meaning thereof, include its successors, administrators executors and assigns) do hereby guarantee and undertake to pay the NHM-MP immediately on demand an or, all monies payable by the Selected Agency to the extent of INR [amount in figure and words] (hereinafter referred to as “Guarantee”) as aforesaid at any time up to [date] without any demur, reservation, contest, recourse or protest and/ or without any reference to the Selected Agency if the Selected Agency shall fail to fulfil or comply with all or any of the terms and conditions contained in the said Bidding Documents. Any such written demand made by the NHM-MP on the Bank shall be conclusive and binding notwithstanding any difference between the NHM-MP and the Selected Agency or any dispute pending before any Court, Tribunal, Arbitrator or any other authority. We agree that the Guarantee herein contained shall be irrevocable and shall continue to be enforceable until the NHM-MP discharges this guarantee. The NHM-MP shall have the fullest liberty without affecting in any way the liability of the Bank under this Guarantee, from time to time to vary the advance or to extend the time for performance of the Work Order by the Selected Agency nor shall the responsibility of the bank be affected by any variations in the terms and conditions of the Work Order or other documents. The NHM-MP shall have the fullest liberty without affecting this guarantee, to postpone from time to time the exercise of any powers vested in them or of any right which they might have against the NHM-MP and to exercise the same at any time in any manner, and either to enforce or to forbear to enforce any covenants, contained or implied, in the Work Order between the NHM-MP and the Selected Agency any other course or remedy or security available to the NHM-MP. The Bank shall not be

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WITNESS

1. [signature, name and address]

2. [signature, name and address]

[Official Address] Designation

[With Bank Stamp]

Note: The stamp papers of appropriate value shall be purchased in the name of bank which issues the ‘Bank Guarantee’. The bank guarantee shall be issued either by a bank (Nationalized/Scheduled) located in India or a foreign bank through a correspondent bank (scheduled) located in India or directly by a foreign bank which has been determined in advance to be acceptable to the NHM-MP.

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ANNEXURE-7: FORMAT FOR POWER OF ATTORNEY FOR AUTHORIZED SIGNATORY (On Non – Judicial stamp paper of INR 100/- duly attested by Notary Public)

POWER OF ATTORNEY FOR SIGNING OF BID Know all men by these presents, We, …………………………… (name of the firm and address of the registered office) do hereby constitute, nominate, appoint and authorize Mr. / Ms. (Name), …………….. R/o…………………………(name and address of residence) and presently residing at ………………………………….., who is presently employed with us/ the Lead Member of our Consortium and holding the position of ………………………….., as our true and lawful attorney (hereinafter referred to as the “Attorney”) to do in our name and on our behalf, all such acts, deeds and things as are necessary or required in connection with or incidental to submission of our Proposal/Bid for the ‘Establishment, Implementation, Management of Integrated laboratory Network with LIMS’ for a period of 5 (five) years (“Project”) as defined under this RFP for the National Health Mission, Madhya Pradesh (the “NHM-MP”), representing us in all matters before the NHM- MP, in connection with or relating to or arising out of our Bid for the said Project. AND we hereby agree to ratify and confirm all acts, deeds and things lawfully done or caused to be done by our said Attorney pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid Attorney shall and shall always be deemed to have been done by us. This Power of Attorney shall be effective, binding, and operative till ______,if not revoked earlier or as long as the said Attorney is in the service of the organization, whichever is earlier.

IN WITNESS WHEREOF WE, …………………………., THE ABOVE-NAMED PRINCIPAL HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS ……… DAY OF …………. 2021

For …………………………..

(Signature, name, designation and address)

Witnesses: 1. 2.

Accept Notarised (Signature) (Name, Title and Address of the Attorney)

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For ______(Signature) (Name, Title and Address)

Notes: • The mode of execution of Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executant(s) and when it is so required the same should be under common seal affixed in accordance with the required procedure. • Also, wherever required, the executant(s) should submit for verification the extract of the charter documents and documents such as a resolution / Power of attorney in favor of the Person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder

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ANNEXURE-8: FORMAT FOR POWER OF ATTORNEY FOR LEAD MEMBER OF CONSORTIUM (On Non – Judicial stamp paper of INR 100 duly attested by Notary Public)

POWER OF ATTORNEY Whereas the National Health Mission, Madhya Pradesh, (“NHM-MP”), Government of Madhya Pradesh, has invited applications from Bidders for Selection of Agency for ______for National Health Mission, Madhya Pradesh (“Project”).

Whereas, ……………………………………….and ………..(collectively the “Consortium”) being Members of the Consortium are interested in bidding for the Project and implementing the Project in accordance with the terms and conditions of the Request for Proposal (“RFP”) document and other connected documents in respect of the Project; and,

Whereas, it is necessary under the RFP document for the Members of the Consortium to designate one of them as the Lead Member with all necessary power and authority to do for and on behalf of the Consortium, all acts, deeds and things as may be necessary in connection with the Consortium’s bid for the Project and its execution.

NOW THEREFORE KNOW ALL MEN BY THESE PRESENTS

We, ……………… having our registered office at …………………, M/s. ……………………, having our registered office at …………………, and M/s. …………………, having our registered office at ………………, (hereinafter collectively referred to as the “Principals”) do hereby irrevocably designate, nominate, constitute, appoint and authorize M/s …………………, having its registered office at ………………………, being one of the Members of the Consortium, as the Lead Member and true and lawful attorney of the Consortium (hereinafter referred to as the “Attorney”) and hereby irrevocably authorize the Attorney to conduct all business for and on behalf of the Consortium and any one of us during the bidding process and, in the event the Consortium is awarded the Contract, during the execution of the Project, and in this regard, to do on our behalf and on behalf of the Consortium, all or any of such acts, deeds or things as are necessary or required or incidental to the submission of its bid for the Project, including but not limited to signing and submission of all applications, bids and other documents and writings, accept the Work Order, participate in bidders’ and other conferences, respond to queries, submit information/ documents, sign and execute contracts and undertakings consequent to acceptance of the bid of the Consortium and generally to represent the Consortium in all its dealings with the NHM-MP, and/ or any other Government Agency or any person, in all matters in connection with or relating to or arising out of the Consortium’s bid for the Project and/ or upon award thereof till the Agreement is entered into with the NHM-MP. AND hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by this Power of Attorney and that all acts, deeds and things done by our aforesaid Attorney shall and shall always be deemed to have been done by us/Consortium and shall be binding till the Agreement period on all Members individually and collectively.

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IN WITNESS WHEREOF WE THE PRINCIPALS ABOVE NAMED HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS …………………. DAY OF ………. 2021

For …………………….. (Signature)

…………………….. (Name & Title)

For …………………….. (Signature)

…………………….. (Name & Title)

Witnesses:

………………………………………

Dated this the day of 20 (Executants)

Note:

▪ The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executants (s) and the same should be under common seal affixed in accordance with the required procedure.

▪ Also, wherever required, the Bidder should submit for verification the extract of the charter documents and documents such as a board or shareholders’ resolution/ power of attorney in favor of the person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

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ANNEXURE-9: FORMAT FOR JOINT BIDDING AGREEEMENT (On Non – Judicial stamp paper of INR 100/- duly attested by Notary Public)

THIS Consortium Agreement executed on this day of Two Thousand Twenty-One between M/s [insert name of Lead Member] a Company incorporated under the laws of and having its Registered Office at (hereinafter called the “Member-1”, which expression shall include its successors, executors and permitted assigns) and M/s a Company incorporated under the laws of and having its Registered Office at (hereinafter called the “Member-2”, which expression shall include its successors, executors and permitted assigns), [The Bidding Consortium should list the details and percentage shareholding separately of all the Consortium members] for the purpose of submitting response to RFP, and execution of “Agreement” (in case of award), against RFP dated issued by National Health Mission, Madhya Pradesh, (NHM-MP), Government of Madhya Pradesh, and having its Registered Office at Link Road No. 3, In front of Patrakar Colony, Bhopal, 462003 Madhya Pradesh WHEREAS, each Member individually shall be referred to as the “Member” and all of the Members shall be collectively referred to as the “Members” in this Agreement. WHEREAS the NHM-MP intends to select an agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh as per the directives of Department of Public Health & Family Welfare. WHEREAS, the NHM-MP had invited response to RFP by its Request for Proposal (RFP) dated______WHEREAS the RFP stipulates that in case response to RFP is being submitted by a Bidding Consortium, the Members of the Consortium will have to submit a legally enforceable Joint Bidding Agreement in a format specified by NHM-MP wherein the Consortium members have to commit equity investment of a specific percentage for the Project.

NOW THEREFORE, THIS AGREEMENT WITNESSTH AS UNDER: In consideration of the above premises and agreements all the Members in this Bidding Consortium do hereby mutually agree as follows: 1. We, the Members of the Consortium and Members to the Joint Bidding Agreement do hereby unequivocally agree that Member-1 (M/s ), shall act as the Lead Member as defined in the RFP for self and agent for and on behalf of Member-2, ---. 2. The Lead Member is hereby authorized by the Members of the Consortium and Members to the Consortium Agreement to bind the Consortium and receive instructions for and on their behalf.

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3. Notwithstanding anything contrary contained in this Consortium Agreement, the Lead Member shall always be liable for the equity investment obligations of all the Consortium members i.e. for both its own liability as well as the liability of other Members. 4. The Lead Member shall be liable and responsible for ensuring the individual and collective commitment of each of the Members of the Consortium in discharging all of their respective equity obligations. 5. Each Member further undertakes to be individually liable for the performance of its part of the obligations without in any way limiting the scope of collective liability envisaged in this Agreement. 6. The Members further undertake to be jointly and severally liable for all the obligations of the Selected Agency under the Agreement. 7. Subject to the terms of this Consortium Agreement, the share of each Member of the Consortium shall be in the following proportion:

Name Percentage Member 1 --- Member 2 --- Total 100%

We acknowledge that after execution of the “Agreement”, the controlling shareholding (more than 50% of the voting rights) in the Consortium implementing the Project shall be maintained till the completion of the same. 8. The Lead Member, on behalf of the Consortium, shall inter alia undertake full responsibility for mobilizing debt resources for the Project, and ensuring that the Project achieves proper financial closure. 9. In case of any breach of any equity investment commitment by any of the Consortium members, the Lead Member shall be liable for the consequences there of for which the Lead Member agrees thereto. 10. Except as specified in the Joint Bidding Agreement, it is agreed that sharing of responsibilities as aforesaid and equity investment obligations thereto shall not in any way be a limitation of responsibility of the Lead Member under these presents. 11. It is further specifically agreed that the financial liability for equity contribution of the Lead Member shall not be limited in any way so as to restrict or limit its liabilities. The Lead Member shall be liable irrespective of its scope of work or financial commitments. 12. This Joint Bidding Agreement shall be construed and interpreted in accordance with the laws of India and courts at Bhopal alone shall have the exclusive jurisdiction in all matters relating thereto and arising thereunder. 13. It is hereby further agreed that in case of being selected as the Selected Bidder, the Members do hereby agree that the Lead Member shall furnish the Performance Security in favor of National Health Mission, Madhya Pradesh, (NHM-MP), Government of

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Madhya Pradesh, in terms of this RFP. 14. It is further expressly agreed that this Joint Bidding Agreement shall be irrevocable and shall form an integral part of the Contract between National Health Mission, Madhya Pradesh, (NHM-MP), Government of Madhya Pradesh and the Consortium and shall remain valid until the expiration or early termination of the same. 15. The Lead Member is authorized and shall be fully responsible for the accuracy and veracity of the representations and information submitted by the Members respectively from time to time in the response to the RFP. 16. It is hereby expressly understood between the Members that no Member at any given point of time, may assign or delegate its rights, duties or obligations under the Contract except with prior written consent of National Health Mission, Madhya Pradesh, Government of Madhya Pradesh. 17. This Joint Bidding Agreement, (a) has been duly executed and delivered on behalf of each Member hereto and constitutes the legal, valid, binding and enforceable obligation of each such Member; (b) sets forth the entire understanding of the Members hereto with respect to the subject matter hereof; and It may not be amended or modified except in writing signed by each of the Members and with prior written consent of NHM-MP. 18. All the terms used in capitals in this Joint Bidding Agreement but not defined herein shall have the meaning as per the RFP and the Contract.

IN WITNESS WHEREOF, the Members have, through their authorized representatives, executed these presents on the Day, Month and Year first mentioned above. For M/s------[Member 1] (Signature, Name & Designation of the person authorized vide Board Resolution Dated [●]) Witnesses: Signature------Signature ------Name: Name: Address: Address:

For M/s------[Member 2] (Signature, Name & Designation of the person authorized vide Board Resolution Dated [●]) Witnesses: Signature ------Signature ------Name: Name: Address: Address:

Signature and stamp of Notary of the place of execution

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ANNEXURE-10: ANTI COLLUSION CERTIFICATE (To be submitted on the Letterhead of the Sole Bidder/ each Consortium member)

To, Date: Mission Director National Health Mission - Madhya Pradesh (NHM-MP) Link Road No.03, In front of Patrakar Colony, Bhopal 462003 Madhya Pradesh

We hereby certify and confirm that in the preparation and submission of our proposal for RFP Ref. No. ______dated ______for “Selection of Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for NHM-MP”, We have not acted in concert or in collusion with any other Bidder or other person(s) and also not done any act, deed or thing ,which is or could be regarded as anti-competitive. We further confirm that we have not offered nor will offer any illegal gratification in cash or kind to any person or organisation in connection with instant proposal.

Dated this ____ Day of ______,2021

Yours sincerely, Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Firm: Address: Telephone: Fax: (Name and seal of the Bidder)

Note:- To be executed separately by all the members in case of consortium

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ANNEXURE-11: LETTER OF EXCLUSIVITY (To be submitted on the Letterhead of the Sole Bidder/ each Consortium member)

To, Date: Mission Director, National Health Mission - Madhya Pradesh (NHM-MP) Link Road No.03, In front of Patrakar Colony, Bhopal 462003 Madhya Pradesh

We, ______,hereby declare that we are/will not associate with any other firm/entity/consortium submitting a separate application for RFP Ref. No. ______dated ______for “Selection of Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for NHM-MP” under consideration.

Dated this ____ Day of ______,2021

Accept (Signature) (Name, Title and Address of the Authorized representative) For ______(Signature) (Name, Title and Address) (Lead Organisation in case of consortium)

Note:- To be executed separately by all the members in case of consortium

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ANNEXURE-12: FORMAT FOR PREBID QUERY AND CLARIFICATIONS

The Bidder will have to ensure that their queries should reach through email at [email protected] in the prescribed format (Pdf and Excel) as mentioned below

Bidder's Name:

S. No. RFP Reference Clause Details Queries with Justification

* Any other form of submission will not be entertained

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ANNEXURE-13 - 21: PERTAINING TO SCOPE OF WORK SECTION AND OTHER DETAILS REQUIRED FOR OPERATION AND MANAGEMENT OF THE PROJECT

S. NO. ANNEXURE NO. DESCRIPTION PAGE NO. DETAILS PERTAINING TO LABORATORY 1. ANNEXURE NO. 13 INFORMATION & MANAGEMENT SYSTEM 97-100 (LIMS) EQUIPMENT TO BE PROVIDED BY SELECTED 2. ANNEXURE NO. 14 101-104 AGENCY AT HUBS AND THEIR SPECIFICATION 3. ANNEXURE NO. 15 LIST OF 34 TESTS TO BE CONDUCTED AT HUBS 105 LIST OF 17 TESTS TO BE CONDUCTED THROUGH 4. ANNEXURE NO. 16 106 OTHER LABORATORIES LIST OF 11 CARD TESTS NOT TO BE CONDUCTED 5. ANNEXURE NO. 17 107 BY SELECTED AGENCY 6. ANNEXURE NO. 18 BASE RATE LIST OF ALL 51 TESTS 108-109 7. ANNEXURE NO. 19 CLUSTER WISE MAPPING OF HUBS AND SPOKES 110-134 8. ANNEXURE NO. 20 IT INFRASTRUCTURE CURRENT STATUS 135 9. ANNEXURE NO. 21 MASTER SERVICE AGREEMENT 136-156

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ANNEXURE-13: DETAILS PERTAINING TO LABORATORY INFORMATION & MANAGEMENT SYSTEM (LIMS)

A deployed Laboratory Information and Management System (LIMS) should allow to effectively manage the flow of samples and associated data to improve lab efficiency. A LIMS helps standardize workflows, tests and procedures, while providing accurate controls of the process. Instruments may be integrated into the LIMS to automate collection of test data, ensuring they are properly calibrated and operated by trained staff only. The main purpose of a LIMS should be to improve lab efficiency and accuracy by reducing manual operations. A LIMS provide by Selected Agency shall be able perform a range of core functions. These would normally include workflow management; Record keeping; Inventory management and, Reporting. The LIMS should have the following benefits: • Accuracy – A LIMS should help labs produce accurate, repeatable results • Efficiency – A LIMS should help labs to automate and speed up laborious tasks • Management – A LIMS should help labs store and retrieve results quickly

The LIMS Process

Work Registration Preparation Testing Validation Approval Reporting Allocation

LIMS Features/ Functionality Requirement

Sr. Module Name Features/Functionality 1 Sample Registration and Allotment Module After the test sample has collected the data entry operator should able to input data related to the collected sample type and other information related to sample. Registration and a. A unique number should be system generate after the sample has been registered Authentication in the system. A unique barcode should also be generated, and which will be pasted on the samples. This will also record time, when the sample is collected. Online acknowledgement receipt for each sample to be generated once accepted Sample verification at for testing. It shall provide testing specifications and test plan for the sample. b. laboratory Sample rejection by the sample receiving personnel at hubs shall be communicated online to sample collection personnel at spokes. Bar code generation Bar codes and label shall be generated at the time of registration Labels has to be c. and code no. label pasted on the samples. Bar code should be generated automatically at the time of printing sample registration. Accepted samples will go for testing in respective Laboratory section. Lab d. Sample allotment Technician for specific parameter will be selected for the test based on the National Health Mission, Government of Madhya Pradesh, India Page 97 of 156

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Sr. Module Name Features/Functionality competence of the LT. Alert message will be generated for the LT for new job. Graphical representation of work assigned, work in hand, work completed, and work pending is to be generated by the system while allocating the sample for testing. Laboratory worksheets has to be generated to facilitate electronic data entry for e. Work sheet generation relevant parameters. It should provide necessary data entry formats for scope of testing performed f. Test data entry NHM-MP lab. Test raw data collected will be verified by competent authority (MO) and g. Data verification approved for report generation. In case required provision for retesting process can also be initiated for a sample. Generated reports will be reviewed by signing authority and approved for h. Report approval dispatch. Approved report shall be transmitted electronically with Aadhar based authentication to the concerned spokes Report generation and i. Facility shall be available for printing of reviewed reports. dispatch Software shall recommend disposal of retained samples as per sample retention j. Sample disposal policy. System shall generate sample disposal alert at defined frequency to all concerned personnel Laboratory needs to maintain records related to inventory and assets of the laboratory. This module shall help labs to maintain the data related to the Inventory / Asset 2 inventory items i.e. consumables, reagents, assets (instruments and equipment, Management Module accessories/spares), issue and return process, procurement, stock update, maintenance, calibration etc. This module will be the master data configuration step for inventory module where labs can set-up the inventory and assets types/categories and subtypes/sub- a. Master data categories, their units, suppliers, maintenance and calibration consultants’ information. Software shall have provision for generating indent by the Hubs as per the AMC b. Indent and Purchase or tender procedure. Approved indent will be procured and on receipt will be take into stock through c. Inward inward process where all specifications, needed for inventory tracking, of item will be recoded along with inward quantity All assets will be tracked against issue and return process. Asset usage for Issue / Return d individual testing process can also be recorded. Similarly, stock of consumable Consumption items will be maintained from inward to issuance. Assets will have maintenance and calibration schedules. Alerts for the same can Maintenance & be generated in the software for concerned department. On performance of e. Calibration maintenance or calibration procedures, all issues and actions will be recorded along with responsible individual details. Assets acquired by lab after completing their lifecycle, will have to be disposed f Disposal or scrapped, records pertaining to this procedure shall be maintained. It shall provide multiple inventory reports, includes: Procurement & Stock report g. Reports Consumption / usage statistics. Maintenance or calibration reports, disposal reports Admin module for 3 Admin module will enable the LIMS admin to configure the tool for laboratory. LIMS Tool customization shall enable tool admin to add master lists for various modules in the tool, Manage Locations, Manage Sample a. Tool Customization Types and parameters, users, organization hierarchy, access rights, access control based on designation/authorization b. Training The software should be installed, and laboratory personnel well trained on use of

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Sr. Module Name Features/Functionality it. The LIMS should include the module regarding step by step process/ workflow to attain working knowledge of the LIMS and its associated features Comprehensive 4 years comprehensive AMC has to be given by software provider for operation 4 Annual maintenance and maintenance contract The software supplier will not hand over the source code to NHM-MP after Proprietary rights of 5 installation, performance evaluation and commissioning of the network. IPR of the software the customized software shall remain with the selected Agency only A quality assurance module should be present to monitor the quality assessment e.g. Planning of QA testing, generation of range charts of parameters etc. The 6 Quality Assurance provision to monitor competency of testing personnel to perform such testing shall also be included The LIMS should have built-in facility for conduction of audits at periodic 7 Audit module intervals across the desired parameters as requested by NHM-MP

Other Features/Functionalities

a) The application should preferably be a web-based platform with customizable modules preferably built with open-source technology and capable of API integrations with Non- communicable disease (NCD) portal, Hospital Management Information System (HMIS), and Telemedicine Network including E-Sanjeevani, and any other government portals as required by NHM-MP. b) Software should have provision for generation of customizable reports. c) Software should be compliant to ISO: 9001 & ISO/IEC: 17025 (NABL requirement), should comply with security, performance audit. d) Solution offered must be user-friendly, intuitive with in-built help/ support facilities. e) Automatic closure of session/log off, if the system is idle for more than 15 minutes. Duration shall be configurable. f) The LIMS application functions should be user friendly. g) The solution should provide for Addition, Edit and Update for all Records as well as user privileges for the administrator. h) The system should provide monitoring tools with Dashboard facility for higher level supervision i) The solution should support, or SMS and Email Notifications as required by end client to each of the stakeholders at various predetermined stages. j) The solution should provide for creating MIS reports for the various stake holders. k) The solutions should have capability for enabling authenticated User Access for approved Users based on admin Rights and privileges l) The solution should be designed to ensure confidentiality and security of all Data all through the process. m) The solution should have single sign-on access across applications and should be intuitive, with easy-to-use user interface that can be accessed via the web interface.

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• Support configurable Password policies • Provide automatic time out for entry transaction • Support role-based access control

o) The solution should be web enabled with role-based access control for all the internal and external and stakeholders to use it from intranet and internet. Users and administrators should be able to access the system with any leading web browsers like Internet Explorer, Firefox, and Chrome etc.

p) The system will display the list of users and allow each user to be assigned roles, privileges as well as alter or revoke them.

q) The system should provide facility so that; Passwords will be changed every 90 days (or other period). The systems will enforce password change with an automatic expiration and prevent repeated or reused passwords. The system administrator shall have the power to set exceptions for this.

r) The system should provide facility so that; Passwords must be stored in encrypted forms by the system and these cannot be retrieved by the system administrator who may only reset the password.

s) The software must be secured from all types of network attacks. The bidder needs to provision required hardware/ software infrastructure without additional cost to NHM-MP.

Customization and Design Development of LIMS Software for NHM-MP Requirement

Selected Agency shall prepare a document after review of the prevailing systems and procedures as below: a) Functional & Systems Study: Study existing manual laboratory management systems, procedures, Departmental functional requirements business processes, and user requirements and finalize the baseline requirement resulting in SRS (System Requirement Specification) preparation. b) Design: All Design Parameters will be discussed and finalized during the finalization of System Requirement Specification (SRS) finalization. c) Security: Architecture Design of the Security Architecture, preparation and implementation of a Security Administration Plan for the system. d) Development: Development of the application software based on the system specifications frozen during Systems study. e) Testing: Prepare Test specifications, test data and test the application and document test results using automated Testing Tools. f) Go Live: After final Acceptance testing and approval from the NHM-MP authorized Official the LIMS shall go for final Go-Live.

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ANNEXURE - 14: EQUIPMENT TO BE PROVIDED BY SELECTED AGENCY AT HUBS AND THEIR SPECIFICATION

Equipment

• The Selected Agency shall provide 2 (two) equipment at Urban & Rural Hub (UCHC & CHC/ CH) ⎯ a Semi-Automatic Biochemistry Analyser; and, ⎯ a 3 Part Cell Counter. • Vacutainers, Micropipette and all other compatible reagents, consumables/ any requirement for operating these TWO equipment will be provided by the Selected Agency.

• NHM-MP/Government health facility at Urban Hub & Rural Hub (UCHC & CHC/ CH) shall make provision for other remaining Testing Equipment like - Microscope, Centrifuge, Water Bath, ESR Tubes & Neubauer Chamber

Interfaced Laboratory Equipment Requirement to be provided by Selected Agency

Placement of Semi-Automatic Biochemistry Analyzer • At HUB-one Equipment at each Identified CHC as per Phasing of hub in timeline of respective cluster. • Make and Model to be enclosed with details of reagents compatible to the equipment. • LIMS with multi location support and Hub and spoke centralized monitoring system- Lab test processing, test scheduling, Sample collection , Sample tracking, instrument control, E-report generation, TAT report, quality assurance, dashboard, uptime , Downtime ,e-signing, auto billing etc. are some functions.

The Selected Agency shall place Semi-Automatic Analyzers at all Hubs, complying to the minimum technical specifications given hereunder:

Semi-Automated Biochemistry Analyzer S. No. Minimum Technical Specification 1 Should be microprocessor controlled general purpose bi-chromatic photometer system with at least 6 filters ranging from 340 to 630nm. 2 Final technical approval after demonstration. 3 Temperature 37 self-monitoring, built-in incubation systems for temperature controlled and absorbance reading. 4 Light source: Tungsten/ halogen or higher grade with one additional bulb. 5 Should have end point, kinetic and two point kinetic measurement modes. 6 Should have flow cell measuring device. 7 Should have inbuilt printer or External Printer to be supplied. 8 Should have a measurement range from 0.001 to 2.300Abs 9 Should have facility for reading results on LCD display. 10 Should have quality control – two control/test QC survey of at least 30 points, Levy Jenny plot. 11 Should have a filter half bandwidth of 10nm or lesser. 12 Should have a test programme memory of 50 or more. 13 Should be provided with sample carry over prevention facility. 14 Automatic Sampler required with capacity of loading 40-60 samples at a time. 15 Aspiration should be based on Bellow/Peristaltic Pump/ Vacuum pump. 16 Should provide 500 ml of reagents for urea, S. creatine, S. bilirubin, sugar, cholesterol, and Quality control 5ml one each for normal, abnormal, SGOT & SGPT.

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Semi-Automated Biochemistry Analyzer S. No. Minimum Technical Specification 17 Bar coded reagents under 2-8 degree Centigrade with inventory features of at least 2 months on board stability at 20 degree Centigrade and cooling facility to maintain validity of reagents. There should be flagging of expired as well as low volume reagents of equipment. The available pack sizes of reagents should mention in detail with capacity and estimated number of tests per pack and should be supplied with test certificates for each Batch lot. OEM shall certify that the reagent supplied by the bidder can be used in the equipment for obtaining accurate result and the certificate shall be produced if qualified for the technical demonstration. The bar code reader to be provided by Service Provider. 18 Appropriate water system or RO plant should be supplied with the equipment 19 There should be de-ionizer plant with the system. There should be provision for two or more additional filters and the cost for the additional filters to be borne by the Selected Agency. 20 Should be supplied with online pure sine wave UPS of sufficient capacity for a minimum back up of 30 minutes. 21 Should be provided with calibration certificate issued by the manufacturer at the time of installation and periodic calibration must be done during warranty / CMC period. 22 Product should be CE / FDA (US) approved with ISO 13485. Copy of the certificate/ test report must be produced along with the technical bid with catalogue and technical data. 23 Sample Volume must not exceed 50µl and reagent volume must not exceed 500µl 24 There should be provision for two additional filters and the rate for additional two filers must be quoted separately. Cost to be borne by service provider. 25 Should be a closed system i.e. should be able to operate with compatible closed system reagents. 26 Interfacing port with support of LIMS (to link with Government software ,auto-billing facility at suppliers cost with e-sign of Nodal Officer .The service provider to ensure that HUB & Spoke Model is visible on the dash board at Directorate of Health Services, MP should be connected to cloud based software with the Hubs for Central monitoring. System configuration, Accessories, Consumables and spares: ▪ The system should have user friendly software with on board window-based data control workstation with LCD color touch screen monitor for entering patient data. ▪ Assay program for auto dilution, repeats and programming of tests ▪ The equipment should be managed by external computer and should have 2 RS 232 or advanced port and Bidirectional interface ▪ The Software for Control, data evaluation and data management ▪ Extensive QC graphics including plots and QC management ▪ System database- -test results (sample & QC ) system should have externa compatible printer (laser printer) to take *printout of patient results and QC reports ▪ Compatible on-line UPS with a battery backup ▪ Calibration has to be done free of cost in the warranty period as well as CMC Period and certificate shall be given to the user institution. The frequency of calibration shall be minimum one per year or as per the recommendations of the manufacture 27 Firm must have engineers in Madhya Pradesh. Service should be provided in 24 hours of breakdown. List of Service engineers with contact numbers should be provided. 28 Up-time logbook with reagents inventory to be maintained by Selected Agency for equipment / PM visit 95% & 4 Visits per year 29 The equipment should have 5 years warranty and 2 years CMC with service support, SOP’s and training. 30 Installation and commissioning: Max 6-8 weeks as per phasing of Hubs

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Placement of Cell Counter • At HUB-one Equipment at each Identified CHC as per Phasing of hub within timeline of respective cluster. • Make and Model to be enclosed with details of reagents compatible to the equipment. • LIMS with multi location support and Hub and spoke centralized monitoring system-Lab test processing, test scheduling, Sample collection , Sample tracking, instrument control, E-report generation, TAT report, quality assurance ,dash board , uptime, downtime, e-signing, auto billing etc. are some functions. The Selected Agency shall place Cell Counter at all the Hubs, complying to the minimum technical specifications given hereunder:

Blood Cell Counter S. No. Minimum Technical Specification 1 It should be 3 part fully automatic hematology analyzer able to report& print all 19 Parameters: -RBC, WBC, PLT, Hb, MCV. MCH, MCHC, PCT. MPV, PDW, RDW-SD. RDW-CV LYMPH % & #. MONO % & #. GRAN % & #. with LMG, RBC & PLT HISTOGRAM. Histogram Interpretation booklet of the same company for model quoted should be provided. 2 Final technical approval after demonstration. 3 It must be able to report Platelet Concentration. 4 Method- Principal of cell counting by impedance and selective lysing Hb by cyanide free liquid. Photometry. 5 The instrument should have dual chambers for RBC & Platelet, WBC & Hb. 7 It must have floating threshold to separate overlapping of PLT & RBCs. 8 Instrument should give flags like High/Low for each parameter. 9 Sample Volume should be less than 20 ul whole blood. 10 Should have throughput of 60 samples or more per hour. Use only three reagents Diluent. Lyse and Cleaner with automated cleaning of sample probe and reagents should be in compact pack size without the limitations oI any card system. 11 Bar coded reagents under 2-8 degree Centigrade with inventory features of atleast 2 months on board stability at 20 degree Centigrade and cooling facility to maintain validity of reagents. There should be flagging of expired as well as low volume reagents of equipment. The available pack sizes of reagents should mention in detail with capacity and estimated number of tests per pack and should be supplied with test certificates for each Batch lot. OEM shall certify that the reagent supplied by the bidder can be used in the equipment for obtaining accurate result and the certificate shall be produced if qualified for the technical demonstration. The bar code reader to be provided by Selected Agency. 12 Appropriate water system or RO plant should be supplied with the equipment 13 It should have single button Start Up and Shut Down facility and should have facility to initiate Start Up manually 14 It should have special provision to avoid sample carry over. 15 It should be based on Pressure and Syringe / SRV Technology 16 It should have inbuilt printer and facility for external primer printer should be provided. 17 Interfacing port with support of LIMS (to link with Government software, auto- billing facility at suppliers cost with e-sign of Nodal Officer. The Selected Agency to ensure that HUB & Spoke Model is visible on the dashboard at Directorate of Health Services, MP should be connected to cloud-based software with the Hubs for Central monitoring. 18 It must have US-FDA/European CE certificate with ISO 13485.The catalogue and data sheet should be provided. National Health Mission, Government of Madhya Pradesh, India Page 103 of 156

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Blood Cell Counter S. No. Minimum Technical Specification 19 The firm should have their own Quality control and Calibrators and extensive (walk) features. 20 Firm must have Service engineers in Madhya Pradesh. Service should be provided within 24hrs of breakdown call. List of engineers together with their contact number working in MP only should be given. 21 Branded I KVA UPS with 30 minutes back up should be supplied with equipment. (Microtech/APC/Delta or equivalent ). 22 Quoted model should have user friendly Large Touch Screen for easy operation. 23 Linearity limit must be for RBC (0-8 x 105/mm3), WBC (0-100x 103/mm3). PLT (0-2200x1031mm3)& Hb(0- 26g/di) & PLT Con. (0-4000x103/mm3). 24 It should have large measuring range for WBC up to 400fl. RBC up to 300 fl& PLT up to 3311 for better reporting of cells. 25 It should have USB port/ RS 232 port for data transmission. 26 System configuration, Accessories, Consumables and spares: ▪ The system should have user friendly software with on board window based data control workstation with LCD color touch screen monitor for entering patient data. ▪ Assay program for auto dilution, repeats and programming of tests ▪ The equipment should be managed by external computer and should have 2 RS 232 or advanced port and Bi directional interface ▪ The Software for Control, data evaluation and data management ▪ Extensive QC management ▪ System database- -test results (sample & QC ) system should have externa compatible printer (laser printer) to take *printout of patient results and QC reports ▪ Compatible on-line UPS with a battery backup ▪ Calibration has to be done free of cost in the warranty period as well as CMC Period and certificate shall be given to the user institution. The frequency of calibration shall be minimum one per year or as per the recommendations of the manufacture 27 Firm must have Service engineers in Madhya Pradesh. Service should be provided in 24 hours of breakdown. List of Service engineers with contact numbers should be provided. 28 Up-time logbook with reagents inventory to be maintained by Selected Agency for equipment / PM visit 95% & 4 Visits per year 29 The equipment should have 5 years warranty and 2 years CMC with service support, SOP’s and training. 30 Installation and commissioning: Max 6-8 weeks as per phasing of Hubs

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ANNEXURE - 15: LIST OF 34 TESTS TO BE CONDUCTED AT HUBS 34 Tests (to be conducted at Urban and Rural Hubs) shall be provided by the Selected Agency. More test can be added with mutual Agreement between NHM-MP and the Selected Agency.

S. No. Name of test to be conducted at Urban and Rural Hubs 1. Haemoglobin Estimation 2. CBC 3. ESR 4. Blood sugar (Glucometer & Biochemistry) 5. Serum Bilirubin (Total & Direct) 6. SGPT 7. SGOT 8. Serum protein-albumin/globulin 9. Alkaline phosphatase 10. Blood Urea Nitrogen 11. Serum Uric Acid 12. Serum Cholesterol 13. Serum Triglycerides 14. HDL 15. LDL 16. Lipase 17. GTT 18. ASO 19. Coomb's Test Indirect 20. Total Protein 21. Prothrombin time(PT) 22. Activated partial thromboplastin time(APTT) 23. 24 Hr Urine total protein 24. Stool for Occult Blood 25. Serum Electrolyte(Na ) 26. Serum Electrolyte( K) 27. Serum creatinine 28. Total Serum Calcium 29. Urine-routine microscopy 30. G 6PD 31. RA factor - By analyzer 32. CRP - By analyzer 33. Serum Iron 34. Total Iron binding capacity (TIBC)

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ANNEXURE - 16: LIST OF 17 TESTS TO BE CONDUCTED THROUGH OTHER LABORATORIES 17 (seventeen) type of tests to be provided by Selected Agency from other Govt Authorized laboratory (USFDA/ISO/NABL certified). More test can be added with mutual Agreement between NHM-MP and the Selected Agency.

Name of test to be conducted by Selected Agency from other Govt Authorized laboratory S. No. (USFDA/ISO/NABL certified) 1. NS -1 for Dengue 2. Chickengunya 3. HbA1c 4. D dimer 5. Vitamin D 6. Vitamin B12 7. TSH 8. T3 9. T4 10. TORCH Ig M 11. TORCH IgG 12. Serum Testosterone 13. Ig E 14. PSA 15. LH 16. FSH 17. Prolactin

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ANNEXURE -17: LIST OF 11 CARD TESTS NOT TO BE CONDUCTED BY AGENCY All 11 (eleven) card tests will be done In-house at the SPOKE facilities (PHC & UPHC) with the Rapid Kits.

S. No. Name of Card test 1. UPT 2. Malaria 3. Blood Sugar 4. Urine sugar 5. Urine albumin 6. Typhoid 7. HIV 8. Widal Tube Method 9. Blood Grouping 10. HbSAg 11. VDRL

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ANNEXURE -18: BASE RATE LIST OF ALL 51 TESTS S. NO. NAME OF ALL 51 TESTS BASE RATES 1. Serum creatinine 63 2. Vitamin D 633 3. Chickengunya 600 4. TORCH IgG 288 5. TORCH Ig M 288 6. D Dimer 460 7. NS -1 for Dengue 449 8. PSA 431 9. Vitamin B12 288 10. Lipase 275 11. CRP - By analyzer 184 12. Serum Testosterone 173 13. LH 173 14. FSH 173 15. Prolactin 173 16. CBC 155 17. ESR 29 18. 24 Hr Urine total protein 58 19. Prothrombin time(PT) 127 20. Activated partial thromboplastin time(APTT) 117 21. ASO 115 22. Coomb's Test (Indirect) 115 23. G 6PD 115 24. RA factor - By analyzer 115 25. GTT 104 26. TSH 104 27. Serum Bilirubin (Total & Direct) 92 28. Serum Trigylcerides 86 29. T3 75 30. T4 75 31. Serum Cholesterol 71 32. LDL 71 33. Alkaline phosphatase 69 34. Serum Calcium total 69 35. SGPT 63 36. SGOT 63 37. Serum Uric Acid 63 38. Blood Urea - Nitrogen 62 39. Serum protein-albumin/globulin 58 40. Serum Electrolyte (Na) 58 41. Serum Electrolyte (K) 58 42. Urine-routine microscopy 40 43. Blood sugar (Glucometer & Biochemistry) 28 44. Stool for Occult blood 28 45. Haemoglobin Estimation 21 46. HDL 71 47. Total protein 58 48. Serum Iron 104 49. Total Iron binding capacity (TIBC) 92

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S. NO. NAME OF ALL 51 TESTS BASE RATES 50. Ig E 345 51. Hb A1c 199

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ANNEXURE -19: CLUSTER WISE MAPPING OF HUBS AND SPOKES

FACILITY INFORMATION URBAN SPOKE AND HUB

FACILITY INFORMATION URBAN SPOKE URBAN HUB Sr. No District City UPHC CDs Sanjeevani Total Urban Spoke UCHC Clinic Urban facility (excluding Faciliti selected urban es facility which will be Hub) 1 Bhopal Bhopal 8 12 28 48 48 1 2 Raisen Raisen 1 0 0 1 1 0 3 Mandideep 1 0 0 1 1 0 4 Sehore Sehore 1 1 1 3 3 0 5 Astha 1 0 0 1 1 1 6 Rajgarh Baiyawra 1 0 0 1 1 0 9 Vidisha Vidisha 2 0 1 3 3 0 10 Sironj 1 0 0 1 1 0 11 Basoda 1 0 0 1 1 0 Bhopal Division (5 Districts) 17 13 30 60 60 1 12 Hoshangabad Hoshangabad+ 4 0 0 4 3 1 itarsi 14 Harda Harda 1 0 0 1 1 0 15 Betul Betul 2 0 0 2 2 0 16 Sarni 1 0 0 1 1 0 Narmadapuram ( 3 Districts) 8 0 0 8 7 1 17 Indore Indore 14 10 19 43+5 48 1 18 Mhow 1 0 0 1 1 0 19 Dhar Dhar 2 2 0 4 4 0 20 Pithampur 1 0 1 2 1 1 21 Khandwa Khandwa 2 0 2 4 4 0

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FACILITY INFORMATION URBAN SPOKE URBAN HUB Sr. No District City UPHC CDs Sanjeevani Total Urban Spoke UCHC Clinic Urban facility (excluding Faciliti selected urban es facility which will be Hub) 22 Burhanpur Burhanpur 2 0 2 4 4 0 23 Barwani Barwani 1 0 0 1 1 0 24 Sendhwa 1 0 0 1 1 0 25 Khargone Khargone 2 1 0 3 3 0 26 Jhabuwa Jhabuwa 1 0 0 1 1 0 Indore Division -7 Districts 27 13 24 21 68 2 27 Ujjain Ujjain 6 1 5 12 11 1 28 Nagda 1 0 1 2 2 0 29 Dewas Dewas 3 0 4 7 7 0 30 Mandsour Mandsour 1 0 1 2 2 0 31 Ratlam Ratlam 4 0 3 7 6 1 32 Jaora 1 0 0 1 1 0 33 Shajapur Shajapur 1 0 0 1 1 0 34 Shujalpur 1 0 0 1 1 0 35 Agar Agar 1 0 0 1 1 0 36 Neemuch Neemuch 1 0 1 2 2 0 Ujjain Division 7 Districts 20 1 15 36 34 2 37 Gwalior Gwalior 12 16 6 34 34 1 38 Dabara 1 0 0 1 1 0 39 Bhind Bhind 2 1 1 4 4 0 40 Gohad 1 0 0 1 1 0 41 Morena Morena 2 1 0 3 3 0 42 Sheopur Sheopur 1 0 0 1 1 0 43 Shivpuri Shivpuri 2 0 2 4 4 0 44 Datia Datia 1 1 0 2 2 0 45 Guna Guna 2 1 2 5 5 0

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FACILITY INFORMATION URBAN SPOKE URBAN HUB Sr. No District City UPHC CDs Sanjeevani Total Urban Spoke UCHC Clinic Urban facility (excluding Faciliti selected urban es facility which will be Hub) 46 Raghavgarh 1 0 1 2 2 0 47 Ashoknagar Ashoknagar 1 0 1 2 2 0 Gwalior Division - 8 Districts 26 20 13 59 59 1 48 Sagar Sagar 2 2 3 7 7 1 49 Khurai 1 2 0 3 3 0 50 Bina 1 1 0 2 2 0 51 Panna Panna 1 0 0 1 1 0 52 Chattarpur Chattarpur 2 1 1 4 4 0 53 Damoh Damoh 1 0 2 3 3 0 54 Tikamgarh Tikamgarh 1 0 0 1 1 0 Sagar Division - 5 Districts 9 6 6 21 21 1 55 Rewa Rewa 3 1 4 8 7 1 56 Sidhi Sidhi 1 0 0 1 1 0 57 Satna Satna 2 1 2 5 5 0 58 Singrauli Singrauli 1 0 3 4 4 0 59 Shahdol Shahdol 1 0 0 1 1 0 60 Umaria Umaria 1 0 0 1 1 0 Rewa Division - 6 Districts 9 2 9 20 19 1 61 Jabalpur Jabalpur 16 7 7 30 30 1 62 Narsinghpur Narsinghpur 1 0 1 2 2 0 63 Gadarwada 1 0 0 1 1 0 64 Balaghat Balaghat 1 0 0 1 1 0 65 Chhindwara Chhindwara 2 0 2 4 4 0 66 Seoni Seoni 1 0 1 2 2 0 67 Katni Katni 2 0 2 4 4 0 68 Mandla Mandla 1 0 0 1 1 0

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FACILITY INFORMATION URBAN SPOKE URBAN HUB Sr. No District City UPHC CDs Sanjeevani Total Urban Spoke UCHC Clinic Urban facility (excluding Faciliti selected urban es facility which will be Hub) Jabalpur Division - 7 Districts 25 7 13 45 45 1 Grand Total 141 62 110 270 313 10 Total urban facilities 318 (313+ 5 UCHC) Urban Hub--10 ( 5 UCHC + 5 UPHC/ Sanjeevani Clinic) Urban Spoke - 308 ( all UPHC+ SC+ CD)

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RURAL HUB AND SPOKE INFORMATION

Rural Hub and Spoke Information Division District CHC (Hub) + CH PHC (Spoke) Bhopal Betul 9 29 Bhopal Bhopal 2 10 Bhopal Harda 3 7 Bhopal Hoshangabad 5 10 Bhopal Raisen 6 18 Bhopal Rajgarh 6 27 Bhopal Sehore 7 19 Bhopal Vidisha 7 21 Bhopal Total 45 141 Gwalior Ashoknagar 3 10 Gwalior Bhind 6 19 Gwalior Datia 3 11 Gwalior Guna 5 13 Gwalior Gwalior 3 10 Gwalior Morena 7 21 Gwalior Sheopur 3 11 Gwalior Shivpuri 7 15 Gwalior Total 37 110 Indore Alirajpur 5 14 Indore Barwani 8 28 Indore Burhanpur 4 13 Indore Dhar 14 39 Indore Indore 4 27 Indore Jhabua 5 10 Indore Khandwa 6 24 Indore Khargone 10 59 Indore Total 56 214 Jabalpur Balaghat 8 34 Jabalpur Chhindwara 11 52 Jabalpur Dindori 7 22 Jabalpur Jabalpur 5 16 Jabalpur Katni 6 19 Jabalpur Mandla 8 22 Jabalpur Narsinghpur 7 21 Jabalpur Seoni 7 28 Jabalpur Total 59 214 Rewa Anuppur 7 19 Rewa Rewa 8 33 Rewa Satna 8 47 Rewa Shahdol 6 23 Rewa Sidhi 6 27 Rewa Singrauli 6 15 Rewa Umaria 3 12 Rewa Total 44 176 Sagar Chhatarpur 9 37 Sagar Damoh 6 17 Sagar Panna 6 16 Sagar Sagar 10 25 National Health Mission, Government of Madhya Pradesh, India Page 114 of 156

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Rural Hub and Spoke Information Sagar Tikamgarh 6 23 Sagar Total 37 118 Ujjain Agar Malwa 3 3 Ujjain Dewas 8 22 Ujjain Mandsaur 7 22 Ujjain Neemuch 3 19 Ujjain Ratlam 6 19 Ujjain Shajapur 4 15 Ujjain Ujjain 6 20 Ujjain Total 37 120 Grand Total 315 1093

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) 1 Bhopal Betul Athner Athner Hidli Mandvi Dhanora 1 3 2 Bhopal Betul Betul Sehra Barhvi Chadbehda Khandara Lapajhiri Rondha 1 5 Sawalmen 3 Bhopal Betul Bhainsdehi Bhainsdehi Khamla Jhallar 1 3 dha Chunalo 4 Bhopal Betul Bhimpur Bhimpur Mohta Damjipura 1 3 mha Chirapa 5 Bhopal Betul Chicholi Chicholi 1 1 tka Ghodadong Dehri 6 Bhopal Betul Ghoradongri Ranipur Heerapur Pathakheda 1 4 ri Amdhana 7 Bhopal Betul Multai Multai Barkhed Khedikort Dunawa 1 3 Prabhat Prabhat Amraw 8 Bhopal Betul Bisnoor Birul bajar Masod 1 4 Pattan Pattan ati Ghat 9 Bhopal Betul Shahpur Shahpur Dabri Bhoura Bijadehi 1 3 Gandhi Nazirab Barkhedi 10 Bhopal Bhopal Phanda Dhamarra Gunga Raneh 1 5 Nagar ad dev Samardha 11 Bhopal Bhopal Phanda Kolar Misrod Ratibad Phanda Toomda 1 5 11 Mile Masangoa 12 Bhopal Harda Harda Handia Sontalai Ranaikala 1 3 n 13 Bhopal Harda Khirkiya Khirkiya 1 14 Bhopal Harda Khirkiya Sirali Makdai 1 1 15 Bhopal Harda Timarni Timarni Nausar Rahatgoan 1 2 Hoshang Bagrata 16 Bhopal Babai Babai 1 1 abad wa Hoshang Umardh 17 Bhopal Bankhedi Bankhedi 1 1 abad a Hoshang 18 Bhopal Kesla Sukhtawa Jamani Tangna 1 2 abad Hoshang Seoni Seoni Babariabha 19 Bhopal Shivpur Kotra 1 3 abad Malwa Malwa u

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Hoshang Shobha Semriharc 20 Bhopal Sohagpur Sohagpur Kamathi 1 3 abad pur hand Khargo 21 Bhopal Raisen Badi Badi Utiyakala Dumar Gogalwada 1 4 n Gairatganj Dehgoa 22 Bhopal Raisen Gairatganj 1 1 Ug n Obaidallaga 23 Bhopal Raisen Goharganj 1 nj Obaidallaga Obaidullag Barkhed 24 Bhopal Raisen Sultanpur Chiklod 1 3 nj anj Ug a Mudiya 25 Bhopal Raisen Sanchi Sanchi Salamatpur Deevanganj 1 3 kheda 26 Bhopal Raisen Silwani Silwani Jaithari Bamohri 1 2 27 Bhopal Raisen Udaipura Udaipura Deori Kuchwada Chater Katdhana 1 4 Lakhan Juni 28 Bhopal Rajgarh Biaora Suthaliya Malawar Napanera Todi 1 5 was Biaora CHAPIHE 29 Bhopal Rajgarh Khilchipur Khilchipur Bhojpur Somwariya 1 3 DA Narsinghgar Kunwar 30 Bhopal Rajgarh Boda Iklera Kotra Dhabla Kurawar Talen Bhaisana 1 7 h Kotri 31 Bhopal Rajgarh Rajgarh Khujner Kalipith Karedi Sustani Karanwas 1 4 Udankh 32 Bhopal Rajgarh Sarangpur Pachore Padhana Dhamanda 1 3 edi Jeerapur Pipaliya Machalp 33 Bhopal Rajgarh Jeerapur Bhagora Ramgarh Goghatpur 1 5 (CH) Kulmi ur 34 Bhopal Sehore Budni Budni Ninore Bayan Shahganj Baktra 1 4 Ramnag Bhanukhed 35 Bhopal Sehore Ichhawar Ichhawar Diwadiya Amlaha 1 4 ar i Siddiqg 36 Bhopal Sehore Ashta Jawar Maina Kothri 1 3 anj Gopalp 37 Bhopal Sehore Nasrullaganj Ladkui Chakaldi Itawa Itarsi Baibori 1 4 ur

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Mardan 38 Bhopal Sehore Budni Rehti 1 1 pur Veerpur 39 Bhopal Sehore Sehore Bilkisganj Abidabad 1 2 dam Ahmed 40 Bhopal Sehore Sehore Shyampur 1 1 pur Gamakh 41 Bhopal Vidisha Basoda Tyonda Kulhar Udaipur 1 3 ar Gulabga Mohammad 42 Bhopal Vidisha Gyaraspur Gyaraspur Haidarghar 1 3 nj Gharh Bandarb 43 Bhopal Vidisha Kurwai Kurwai Barvai Dhuwa Layara Pathari 1 5 atha Rusally ANANDP 44 Bhopal Vidisha Lateri Lateri 1 2 sahu UR 45 Bhopal Vidisha Nateran Nateran Mahu 1 1 Shamshaba Barkhed 46 Bhopal Vidisha Nateran Wardha 1 2 d ajager Peepalkhed Ahmad Balabarkhe 47 Bhopal Vidisha Vidisha Barro Shayar Kangpur 1 5 a pur da Ashokna 48 Gwalior Ashoknagar Shadora Kachnar Rajpur 1 2 gar Ashokna Kalanag 49 Gwalior Isagarh Isagarh Naisarai Parsol 1 3 gar Bhora Ashokna Mungaouli Bahadur Malhargar 50 Gwalior Mungaouli Piprai Athikheda Sehrai 1 5 gar (CH) pur h ENTHA PITHANP 51 Gwalior Bhind Ater Ater PIPRI SURPURA BIJORA KANERA 1 6 R URA 52 Gwalior Bhind Bhind Phoop Ug UMRI SEODA Nayagaon 1 3 MALANP 53 Gwalior Bhind Gohad Gohad AINO 1 2 UR GHUIS 54 Gwalior Bhind Gohad Mou 1 1 ER

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) PADK 55 Gwalior Bhind Mehgaon Mehgaon KATROL BHAROLI MANHAD GORMI 1 5 OLI MIHON MACHAN 56 Gwalior Bhind Roun Roun 1 2 A D Badchic 57 Gwalior Datia Bhander Bhander Salon Sohan 1 3 holi 58 Gwalior Datia Datia Badoni Ug Unao Songir Dursada Badonkalan 1 4 59 Gwalior Datia Seondha Indergarh Uchad Godal Tharet Salon B 1 4 Fatehga Vishanwad 60 Gwalior Guna Bamori Bamori 1 2 rh a Chacha 61 Gwalior Guna Chanchoda Beenaganj Teligaon 1 2 ura 62 Gwalior Guna Guna Myana Bhadora Bajrangarh Markimahu 1 3 Mrigwa 63 Gwalior Guna Chanchoda Kumbhraj 1 1 s Maksudang 64 Gwalior Guna Raghogarh Raghogarh Awan Ruthiyai Jamner Vijaypur 1 5 arh 65 Gwalior Gwalior Bhitarwar Bhitarwar Antri Chinore Mohangarh 1 3 66 Gwalior Gwalior Ghatigaon Mohna Barai Kulaith Patai 1 3 Hastinapur 67 Gwalior Gwalior Morar Utila Parsen Behat Veerpur 1 4 Ug 68 Gwalior Morena Ambah Khadiyahar jonha dimani kiryaych 1 3 sumabal 69 Gwalior Morena Joura Joura bagcheni devgarh Galetha 1 4 i pachokh 70 Gwalior Morena Pahadgarh Pahargarh bara tilawali bharra 1 4 ara 71 Gwalior Morena Kailaras Kailaras Sujarma 1 1 nayakpu Rithorakal 72 Gwalior Morena Morena Noorabad Dhanela Pariksha 1 4 ra a parikshtpur 73 Gwalior Morena Porsa Porsa mahua 1 2 a

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Jhundpura 74 Gwalior Morena Sabalgarh mangrol rampurkala Tentra 1 3 Ug Durgap Datarada 75 Gwalior Sheopur Sheopur Baroda Manpur Radep Premsar 1 5 uri Kalan Bargang 76 Gwalior Sheopur Karahal Karahal 1 1 ba Raghun 77 Gwalior Sheopur Vijaypur Vijaypur Beerpur Sahasram Agara Dodhar 1 5 atpur 78 Gwalior Shivpuri Badarwas Badarwas Khatora Rannod 1 2 Amolpa 79 Gwalior Shivpuri Karera Karera Dinara Sirsod 1 3 tha Khaniadhan Khaniyadh Bamork 80 Gwalior Shivpuri Muhari 1 2 a ana ala Lakwas 81 Gwalior Shivpuri Kolaras Kolaras Kharai 1 2 a Magron 82 Gwalior Shivpuri Narwar Narwar 1 1 i 83 Gwalior Shivpuri Pichhore Pichhore Khod Manpura 1 2 84 Gwalior Shivpuri Pohri Bairad 1 85 Gwalior Shivpuri Pohri Pohari Chharch 1 1 86 Gwalior Shivpuri Shivpuri Satanwara 1 87 Indore Alirajpur Katthiwada Katthiwada Fulmal Amkhut Sorwa 1 3 Chatkala 88 Indore Alirajpur Sondwa Sondwa Umrali Guneri Umrath Bakahtgarh 1 5 n 89 Indore Alirajpur Bhabra Bhabra Barjahr Jhiran Sejawada 1 3 90 Indore Alirajpur Jobat Jobat Khattali Ulbad 1 2 Kanaka 91 Indore Alirajpur Udaigarh Udaigarh 1 1 kad Tallwada 92 Indore Barwani Barwani Silawad Bhawti Menimata 1 3 Bujurg 93 Indore Barwani Newali Niwali Chatli Jogwada 1 2

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Rakhi Bandhara 94 Indore Barwani Pansemal Pansemal Moida Khetia 1 4 Khurd Bujurg Gandha 95 Indore Barwani Pati Pati Bokrata Rosar 1 3 wal 96 Indore Barwani Rajpur Palsud Upala 1 1 Julwani 97 Indore Barwani Rajpur Rajpur Nagalwadi Ojhar Indrapur 1 4 a Talwad Brahmanga Unchawa 98 Indore Barwani Thikri Thikri Dawana Barufatak 1 5 a Deb on d Chachariap 99 Indore Barwani Sendhawa Warla Balwadi Dhawali Dhanora Jhopali Babdad 1 6 ati Burhanp NIMBOL 100 Indore Burhanpur Lalbagh LONI DHULKOT BASAD 1 4 ur A Burhanp BODA PHOPNA 101 Indore Burhanpur Shahpur2 1 2 ur RLI R Burhanp DOIPH 102 Indore Khaknar Khaknar GULAI AMULLA PARETHA 1 4 ur ODIYA Burhanp SAROL HAIDERP 103 Indore Khaknar Nepanagar SIWAL 1 3 ur A UR Bakhatg Kachi 104 Indore Dhar Badnawar Badnawar Bidwal Kanwan Multhan Dotriya 1 6 arh Baroda Dharam 105 Indore Dhar Dahi Dahi Barda 1 2 rai 106 Indore Dhar Nalchha Pithampur sagor digthan bagdi nalchha mandu 1 5 Khadanbuz 107 Indore Dhar Tirla Tirla Satipura 1 2 urg Bharudpur 108 Indore Dhar Dharampuri Dhamnod Gujri khalghat Sundrel 1 4 a Dharampur Bhawan 109 Indore Dhar Dharampuri 1 1 i iya Jeerbaa 110 Indore Dhar Gandhwani Gandhwani Panwa Baledi 1 3 d

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) 111 Indore Dhar Bagh Bagh Akhada 1 1 Narwaal 112 Indore Dhar Bagh Tanda 1 1 i Narmada 113 Indore Dhar Nisarpur Nisarpur Pipliya Lohari 1 3 Nagar 114 Indore Dhar Manawar Manawar Karoli Singhana Kahndlai 1 3 Kaaliba 115 Indore Dhar Umarban Bakaner Umarban 1 2 wdi 116 Indore Dhar Sardarpur Amzera Bandedi 1 1 Ringno 117 Indore Dhar Sardarpur Sardarpur Rajod Rajgarh Barmandal Dasai 1 5 d Dhanno Jalodiya Gautampur 118 Indore Indore Depalpur Depalpur Ataheda 1 4 d Gyan a Hukumcha 119 Indore Indore Indore 1 nd Banganga 120 Indore Indore Indore 1 Ug Mangilal Rajendnaga Bicholihaps Mog Holkar Tillorek 121 Indore Indore Indore Hatod Piwadia Kanadia 1 8 Churiya r i Line Collage hurd Gawali 122 Indore Indore Mhow Manpur Harsola Simrol Kodariya Hasalpur Bhagora 1 6 Palasiya Chandra 123 Indore Indore Sanwer Sanwer watigan Dakachiya Paliya Kashipura Kampel Palasiyapar Kudana 1 7 j 124 Indore Jhabua Jhabua Kalyanpura Pitol 1 1 Pithanp 125 Indore Jhabua Rama Para Ratimali 1 2 ur Umarko 126 Indore Jhabua Rama Rama 1 1 t Rambhapu 127 Indore Jhabua Meghnagar Meghnagar Madrani Chenpura 1 3 r

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Kanjaw Mordundiy 128 Indore Jhabua Ranapur Ranapur Samoi 1 3 ani a 129 Indore Khandwa Baladi Killod 1 New 130 Indore Khandwa Harsud Ashapur 1 1 Harsud 131 Indore Khandwa Khalwa Khalwa Khar Roshni Sendhwal Gulai 1 4 Chhaigaon Chhegoan Chichgo 132 Indore Khandwa Dhangaon Barud 1 3 Makhan Makhan han 133 Indore Khandwa Pandhana Pandhana Deewal Arud Ghatakhedi Borgaon Kohdhad Kalanka Gadi 1 7 134 Indore Khandwa Punasa Mundi Beed purni jamkota 1 3 boradima 135 Indore Khandwa Punasa Punsa Ug Richfal mohna goul sulgoav 1 5 l Khargon JETHW 136 Indore Barwah Bagod Balwada Dhakalgaon Bangradha Bediya Kanapur Mardana Kakkut 1 8 e AY Khargon Bhagvanpur Bhagwanp Bhagya mandwa 137 Indore mohana devnalya pipaljhopa sirvel 1 6 e a ura pur kheda Khargon Bhikangao Bamnal 138 Indore Bhikangaon Rodia Andad kaldha goradiya 1 5 e n a Khargon Kotha 139 Indore Gogawan Gogawa Nagjhiri Bistan Badgaon Behrampur Umarkhali 1 6 e Khurd Khargon Ratanpu Helapadaw 140 Indore Ziranya Jhiranya Shivna Rayalbeda 1 4 e r a Khargon Khamkh 141 Indore Kasrawad Kasravad Satkur Balsamud Balakwada Multhan 1 5 e eda Khargon Dongargao Raibidpu 142 Indore Khargone Barud Oon Mengaon Temla Geghawa 1 6 e n ra Khargon 143 Indore Maheshwar Maheshwar Kakarda Kawadiya Somakhedi Ashapur Choli 1 10 e Khargon Mandleshw Pipliya Bardiya 144 Indore Maheshwar Choli Nandra Dhargaon Karhi Padlya 1 7 e ar Bujurg Surta Khargon 145 Indore Segaon Segaon Keli Shrikhandi 1 2 e

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Songud 146 Jabalpur Balaghat Birsa Birsa Damoh Mohgaon Mandai Kachnari Manegaon Saleytikri 1 7 da Mahkepa Cherega Changat 147 Jabalpur Balaghat Katangi Katangi Sirpur Mehdoli Tirodi Bamhani Goreghat Lamta 1 9 r on ola 148 Jabalpur Balaghat Khairlanji Khairlanji Mowad Arambha Miragpur 1 3 149 Jabalpur Balaghat Kirnapur Kirnapur Saleteka Rajegaon Mate Hatta 1 4 Mohgao Katangjhar 150 Jabalpur Balaghat Lalbarra Lalbarra Jam 1 3 n i Majgao Chikhlajho 151 Jabalpur Balaghat Paraswada Paraswada Ukwa 1 3 n di Jhaliwa Dongarmal 152 Jabalpur Balaghat Waraseoni Rampayli Budbuda 1 3 da i Baihar 153 Jabalpur Balaghat Garhi Bhanderi 1 2 (CH) Chhindw Badega 154 Jabalpur Amarwara Pounar Chhui Sonpur Singouri 1 4 ara on Chhindw Khamarpan 155 Jabalpur Bichhua Bichhua Pathri Dhanegaw Lohangi Khamra 1 5 ara i Chhindw machago 156 Jabalpur Chaurai Chourai Chand Kunda Tap Panjra 1 5 ara ra Chhindw Batkakh Ojhaldhan 157 Jabalpur Harrai Dhanora 1 2 ara apa a Chhindw Batkhakhap Ojhaldha 158 Jabalpur Harrai Harrai Partapur Surlakhapa Rahibada 1 5 ara a na Chhindw 159 Jabalpur Jamai Damua Rampur Gopaltaria Bhatodia 1 3 ara Chhindw 160 Jabalpur Jamai Jamai Dugaria Hirdagarh Hanotia Burrikhurd Barelipar 1 5 ara Chhindw 161 Jabalpur Mohkhed Mohkhed Sawri Sikarpur Linga Hirawadi 1 4 ara Chhindw Nandanwa Mangur Linga Teegao 162 Jabalpur Pandhurna Seoni Badchicholi Siratha Ambada Maruda 1 8 ara di oli Jatalapur n

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Chhindw Bhajipa Baghvardh Mordongri 163 Jabalpur Parasia Parasia Kundalikala Umreth ridhora Pagara 1 7 ara ni iya Khurd Chhindw 164 Jabalpur Tamia Tamia Chhindi Delakhari Chawalpani Geldubba 1 4 ara 165 Jabalpur Dindori Bajag Bajag Chanda Sarwahi Gadasarai 1 3 Gorakh 166 Jabalpur Dindori Karanjiya Karanjiya Roosa Baharpur 1 3 pur Kisalpu Kamko 167 Jabalpur Dindori Amarpur Amarpur 1 2 ri Mohaniya Jamgao Amanipipa Narayandee 168 Jabalpur Dindori Dindori Vikrampur Sarastal 1 4 n riya h Goraka 169 Jabalpur Dindori Samnapur Samnapur Bamhani 1 2 nhari Mehandwan Mehandwa 170 Jabalpur Dindori Rai Kaneri 1 2 i ni Kasturi 171 Jabalpur Dindori Shahpura Shahpura Bargaon Bichhiya Manikpur Kohani Dungariya 1 6 Pipariya Baghraj 172 Jabalpur Jabalpur Kundam Kundam Padaria Imlai 1 3 i Lamaka 173 Jabalpur Jabalpur Majhouli Majholi Indrana Padwar 1 3 na Umaria 174 Jabalpur Jabalpur Panagar Panagar Sonpur Belkhadu Singod 1 4 Choubey 175 Jabalpur Jabalpur Patan Patan Katangi Boria 1 2 Belkheda 176 Jabalpur Jabalpur Shahpura 1 Ug 177 Jabalpur Jabalpur Shahpura Shahpura2 Natwara Chargawa Bhidki 1 3 178 Jabalpur Katni Badwara Badwara Basadi 1 1 Bahori 179 Jabalpur Katni Bahoriband Bachiya Bakal Teori Silimnabad 1 4 Band 180 Jabalpur Katni Badwara Barhi 1

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Dheemerkhe Umariyapa Khamta Kachharga Dheemarkh 181 Jabalpur Katni Silondi 1 4 da n ra on eda Kanhwa 182 Jabalpur Katni Katni Pahadi Badera Deorihatai 1 3 ra 183 Jabalpur Katni Rithi Rithi Bilheri Ghughra Badgaon 1 3 Vijayraghog Vijayragho 184 Jabalpur Katni Gunnor Kamore Sigodi 1 3 arh garh (CH) Ramnaga 185 Jabalpur Mandla Bichhiya Bichhya Sijhora Anjaniya Madhopur Kakaiya Mocha 1 6 r 186 Jabalpur Mandla Mawai Mawai Anjani Khalodi 1 2 Ramhep 187 Jabalpur Mandla Ghughri Ghughri Naijhar Surehli 1 3 ur Chubha 188 Jabalpur Mandla Mohgaon Mohgaon Chandwara 1 2 wal Bamhani Maharaj Hirdaynag Mohniya 189 Jabalpur Mandla Mandla 1 3 Banjar pur ar Patpara 190 Jabalpur Mandla Bijadandi Bijadandi Udaipur Vijaypur 1 2 Narayanga Babaliy 191 Jabalpur Mandla Narayanganj 1 1 nj a 192 Jabalpur Mandla Niwas Niwas Pipariya Gadra Maneri 1 3 Narsingh Babai Barahba 193 Jabalpur Salichouka Chichli Shahpur 1 3 pur Chichali da Narsingh Paloha 194 Jabalpur Sainkheda Saikheda 1 1 pur Bada Narsingh Pipariya 195 Jabalpur Gotegaon Gotegaon Barheta Karakbel Shrinagar 1 4 pur Mushran Narsingh Amgao 196 Jabalpur Kareli Kareli Barman Kerpani 1 3 pur n Bada UPHC Narsingh Narsimhapu Malahpipa Singhpurba 197 Jabalpur Khurpa Ug Dhamna NARSING 1 4 pur r riya da HPUR

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Narsingh Chawarpath Chawar 198 Jabalpur Rajmarg Khulari Sihora 1 3 pur a patha Narsingh Chawarpath Tendukhed 199 Jabalpur Bhama Bohani Dobhi 1 3 pur a a2 Bhimga 200 Jabalpur Seoni Chhapara Chhapara Gorakhpur Chamari Deorikala 1 4 rh Sunwar 201 Jabalpur Seoni Dhanaura Dhanaura Kudari 1 2 a 202 Jabalpur Seoni Kahnapas Ghansore Kahani Durjanpur Kedarpur 1 3 203 Jabalpur Seoni Kurai Kurai Gwari Khawasa Dhobisarra Piparwani 1 4 Kanhiw 204 Jabalpur Seoni Seoni Gopalganj Bandol Bhoma Chhui Bakhari Mungwani 1 6 ada Keolari Pandiya 205 Jabalpur Seoni Keolari Palari Dhutera Rumal Ugli 1 5 (CH) Chhapara Barghat 206 Jabalpur Seoni Barghat Behrai Dhapara Ari Asta Ug 1 4 (CH) 207 Rewa Anuppur Anuppur Funga Sakra Khada 1 2 208 Rewa Anuppur Anuppur Parasi 1 209 Rewa Anuppur Jaithari Jaithari Cholna 1 1 Venkatnag Singhou 210 Rewa Anuppur Jaithari Lapta 1 2 ar ra 211 Rewa Anuppur Kotma Kothi Ug Bijuri Nigwani 1 2 Chodip 212 Rewa Anuppur Kotma Kotma Malga Beliyabadi Pasan Pyari-2 Rajnagar 1 6 ondi Pushprajgar Benibar 213 Rewa Anuppur Karpa Khamraud 1 2 h i Pushprajgar Pushprajga Amarka 214 Rewa Anuppur Ghata Koilari 1 3 h rh ntak 215 Rewa Rewa Hanumana Hanumana Hata Pahadi Piprahi 1 3 Govindgar 216 Rewa Rewa Rewa Rahat Teekar Bhatlo Ajgarha Dihiya Shivpurwa Bholgarh 1 7 h

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Chaukhand 217 Rewa Rewa Jawa Jawa Koni Dabhoura 1 3 i 218 Rewa Rewa Gangev Gangeo Lalganv Mangawan Tiwani Jaraha Dewas Joduari 1 6 219 Rewa Rewa Naigarhi Naigarhi 1 Raipur 220 Rewa Rewa Gurh Amiliha Manikwar 1 2 Karchuliyan Raipur Raipur Laxman 221 Rewa Rewa Karchuliya Barahdi 1 2 Karchuliyan pur n 222 Rewa Rewa Sirmour Semariya Beeda Bhirkham Baikuntpur Chachai Ranguali Baron Majhiyar 1 7 Raipur 223 Rewa Rewa Teonthar Chakghat Garhi 1 2 Sonauri baheliya majhagawa 224 Rewa Satna Amarpatan Mukundpur Sannehi jhinna tala bhisampur Badwar 1 7 bhat n ghunwa 225 Rewa Satna Maihar Amdara sabhaganj badera jariyari kartaha 1 5 ra barondh 226 Rewa Satna Majhgawan Majhganwa jaitwara chitrkut birsingpur karigohi pagar remari Barhana khutaha 1 9 a 227 Rewa Satna Nagod Nagod Amkui jaso singpur usrar Roud 1 5 madhogard Dhawar 228 Rewa Satna Sohawal Kothi sohawal Ghordang Raigawan kuaan Dagdeeha Naina 1 8 h i Ramnagar 229 Rewa Satna Ramnagar badwar budabaur marydpur 1 3 Ug Rampur Rampur Sajjanp 230 Rewa Satna Selhana Goraiya Chiboura Kotar Chund 1 6 Baghelan Baghelan ur Parasma 231 Rewa Satna Unchahara Unchehra kulgadi Baboopur Atra 1 4 niya Jaisinghnaga 232 Rewa Shahdol Bansukli Amdeeh Ufari Barachh 1 3 r Jaisinghnaga Jaisinghnag 233 Rewa Shahdol Amjhor Tihki Kanadi 1 3 r ar 234 Rewa Shahdol Burhar Jhikbijuri Jaitpur Shakhi Kehwahi 1 3

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) 235 Rewa Shahdol Burhar Burhar Biruhali Channodi Rasmohini Rampur 1 4 236 Rewa Shahdol Burhar Dhanpuri 1 Khanno 237 Rewa Shahdol Gohparu Gohparu Lafada 1 2 udi Kanchanpu 238 Rewa Shahdol Sohagpur Singhpur Amraha Khairaha Bimouhari Bartara Pachgov Majhgawa 1 7 r 239 Rewa Sidhi Kusmi Kusmi Pondi Bhuimad Tamsar 1 3 240 Rewa Sidhi Majhauli Majhauli Tala Naudhiya Danga Pand Madwas Khadora 1 6 Rampur Hanuma 241 Rewa Sidhi Churhat Badhkhara Dadiya 1 3 Naikin ngarh Rampur Rampur Baghwa 242 Rewa Sidhi Dhanaha Khadii Posta 1 4 Naikin Naikin r N PHC 243 Rewa Sidhi Sihawal Sihawal Supela Amiliya Bithauli Nakjhar Pokhara Amarpur 1 7 Bahri New 244 Rewa Sidhi Sidhi Semariya2 Banzari Barigawan Karvahi 1 4 Kamarji 245 Rewa Singrauli Chitrangi Bairdaha Karsar Karthua 1 2 246 Rewa Singrauli Chitrangi Chitrangi Khatai Bagdra Lamsarai Navdihwa 1 4 Bargaw 247 Rewa Singrauli Devsar Devsar Tingudi 1 2 an 248 Rewa Singrauli Devsar Niwas2 1 Pipri 249 Rewa Singrauli Devsar Sarai Barka Gannai Khanua 1 4 Nayatola 250 Rewa Singrauli Baidhan Khutar Mada 1 1 251 Rewa Singrauli Baidhan Morwa Bagaiya 1 1 252 Rewa Umaria Karkeli Chandia Karekli Narujabad Ghulghuli Bilaspur harrwah 1 5 Dhamo 253 Rewa Umaria Manpur Manpur2 Tala Bijuri Amarpur Indwar 1 5 khar 254 Rewa Umaria Pali Pali jaury jamudi 1 2 Chhatarp Bada Badamaleh Bhagwa 255 Sagar Sendhpa 1 2 ur Malehara ra n

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Chhatarp Lakhanguw 256 Sagar Bijawar Bijawar Devra Gulganj Satai Angor 1 5 ur an Chhatarp 257 Sagar Bijawar Kishangarh 1 ur Chhatarp 258 Sagar Buxwaha Buxwaha Bajna 1 1 ur Chhatarp Matguw Lahera Ramnagar 259 Sagar Chhatarpur Isanagar 1 3 ur an Purwa Kanti Chhatarp Barigar 260 Sagar Barigarh Gaurihar Sarwai Khadeha Pahra 1 4 ur h Chhatarp Bada Ramtori 261 Sagar Ghuwara Bamnora 1 2 ur Malehara ya Chhatarp Lovkush Chhati 262 Sagar Laundi Chandla Muderi 1 3 ur Nagar Bamhori Chhatarp Rajnaga Chandra Vikram 263 Sagar Rajnagar Khajuraho Bamitha Jhamtuli Basari Silon Dhawad Karri 1 9 ur r nagar pur Chhatarp Gadhima 264 Sagar Nowgong Nawgaon Alipura Harpalpur Lugasi Kurraha Maharajpur Garroli 1 7 ur lehra 265 Sagar Damoh Batiyagarh Batiyagarh 1 Bandak 266 Sagar Damoh Damoh Hindoriya Abhana Imaliyaghat 1 3 pur 267 Sagar Damoh Jabera Jabera Rond Nohta 1 2 Kumhar 268 Sagar Damoh Patera Patera Kundalpur 1 2 i 269 Sagar Damoh Pathariya Patharia Sahapur Bansakala Jerath Sadguva 1 4 Tendukhed 270 Sagar Damoh Tendukheda Sarra Tejgarh 1 2 a 271 Sagar Damoh Hatta Hatta (CH) Hinota Madiyad Raneh 1 3 Bariyar 272 Sagar Panna Ajaigarh Ajaygarh Chandoura Dharampur Khora 1 4 pur 273 Sagar Panna Gunour Amanganj Saleha 1 1 274 Sagar Panna Gunour Gunour saleha 1 1 National Health Mission, Government of Madhya Pradesh, India Page 130 of 156

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Devendran 275 Sagar Panna Panna Rakseha Kakrahti Barach Itwan kala 1 4 agar Simariy hardua 276 Sagar Panna Pawai Pawai Mohandra Kalda 1 4 a khamariya 277 Sagar Panna Shahnagar Shahnagar Raiupra Sinharan 1 2 Karrapu Chakeri Chameli 278 Sagar Sagar Banda Banda Patauya 1 4 r Bineka Chowk Mandi 279 Sagar Sagar Bina Agasod Bhangarh 1 2 Bamora Gaurjha Maharajpu 280 Sagar Sagar Deori Deori Barkoti 1 3 mar r 281 Sagar Sagar Kesli Kesli Tada Sahajpur 1 2 Barodiy 282 Sagar Sagar Malthone Malthon Rajwans Roda Bandri 1 4 a 283 Sagar Sagar Rahatgarh Rahatgarh Sehora Naryoli Bhainsa Peepra 1 4 284 Sagar Sagar Rehli Rehli Ug Chirari Gungora Chulla 1 3 285 Sagar Sagar Sagar Surkhi Dhana 1 1 286 Sagar Sagar Shahgarh Shahgarh Bariatha 1 1 287 Sagar Sagar Jaisinagar Jaisinagar Bilehra 1 1 Tikamga 288 Sagar Baldeogarh Baldeogarh Hata Sarkanpur Baisa 1 3 rh Tikamga 289 Sagar Baldeogarh Khargapur 1 rh Tikamga 290 Sagar Jatara Jatara Lidhora Digora Chandera Mohangarh Jarua 1 5 rh Tikamga Taricharkal Puchikar 291 Sagar Niwari Niwari Orcha Chandavni Teharka 1 5 rh a guva Tikamga Bamhor 292 Sagar Palera Palera Baranathar Kachhora 1 3 rh ikala Tikamga Luharguwa 293 Sagar Prithvipur Prithvipur Simra Jeron 1 3 rh n

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Tikamga 294 Sagar Tikamgarh Badagaon Aston Budera Mabai 1 3 rh Agar Bijanag 295 Ujjain Barod Badod 1 1 Malwa ari Agar Badaga 296 Ujjain Nalkheda Nalkheda 1 1 Malwa onv Agar soyatkal 297 Ujjain Susner Susner 1 1 Malwa a Udainag 298 Ujjain Dewas Bagli Bagli Amlataj Kamlapur Punjapura Ratanpur 1 5 ar Doublec 299 Ujjain Dewas Dewas Barotha Ug 1 1 hoki Vijayganj Sunvani 300 Ujjain Dewas Dewas 1 1 Mandi gopal Bawdik Kushmani 301 Ujjain Dewas Kannod Kannod Panigaon Dokakui 1 4 heda ya sandalpu 302 Ujjain Dewas Khategaon Khategaon AMLA Ajnas Harangaon Nemawar 1 5 r Baijakw 303 Ujjain Dewas Kannod Satwas Ug kantaphod Loharda 1 3 ada Bhorans 304 Ujjain Dewas Sonkatch Sonkatch Pipalranwa 1 2 a Tonk Chobara 305 Ujjain Dewas Tonk Khurd 1 1 Khurd dhira Mandsau Dhundhark Amlawa 306 Ujjain Mandsaur Digao Mali Sabhakheda 1 3 r a Ug d Mandsau 307 Ujjain Mandsaur Nagari Nimbod Bhaugarh 1 2 r Mandsau Piplyam 308 Ujjain Malhargarh Malhargarh Kanghatti 1 2 r andi Mandsau Narayangar 309 Ujjain Malhargarh Jharda Budha Takrawad Sanjitt 1 4 r h Ug

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Mandsau Melkhe Parasali Khajuri Bardiya 310 Ujjain Garoth Shamgarh Khaikheda Hatuniya 1 6 r da Tirth Panth Amra Mandsau 311 Ujjain Sitamau Sitamau Laduna Dipakheda Kayampur Nahargarh 1 4 r Mandsau Dhabla 312 Ujjain Sitamau Suwasara 1 1 r Mahesh Mahaga Kukdeshwa 313 Ujjain Neemuch Manasa Manasa Kanjarda Parda 1 4 rh r Bisalwaska Bordiya 314 Ujjain Neemuch Neemuch Jeeran Palsoda Chitakheda 1 4 la Kala Ka Sarwaniya Kakriya 315 Ujjain Neemuch Jawad Singoli Diken Ratangarh Athana Lasoor Nayagaon Athwakala Jhantla Jaat dw 1 11 Maharaj talai asa Kharwakal Bhojakh 316 Ujjain Ratlam Alot Kanadiya 1 2 a Ug edi Barkhed 317 Ujjain Ratlam Alot Tal Mandawal 1 2 akala Chandra 318 Ujjain Ratlam Bajna Bajna Raoti 1 2 gadh Kalukhe 319 Ujjain Ratlam Piploda Piploda Mawta Pancheva Sukheda 1 4 da Dhamn Birmawa 320 Ujjain Ratlam Ratlam Namli Dharad Bilpank Bangrod 1 5 od l 321 Ujjain Ratlam Sailana Sailana Sarwan Shivgadh Sakrawda Berda 1 4 Aranya Khokrakal Tilawadmai 322 Ujjain Shajapur Kalapipal Kalapipal Pochaner 1 4 kala a na Moman Moman Chhotipola 323 Ujjain Shajapur Mohna Dupada Gulana Bolai 1 5 Badodia Badodiya y 324 Ujjain Shajapur Shajapur Sundarsi Berchha Maksi Semli Makodi Jhonker 1 5 Awanti 325 Ujjain Shajapur Shujalpur Polaykala pur 1 1 Barodia

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Division and District wise CH, CHC & PHC Information for Hub & Spoke P Total CHC Total S.N PHC1 H No. Division District Block (Hub) & PHC1 PHC2 PHC3 PHC4 PHC5 PHC6 PHC7 PHC8 PHC9 No. o. 0 C1 (PH CH (CHC) 1 C) Bhatpachla 326 Ujjain Ujjain Badnagar Ingoriya Lohana Karsodkala 1 3 na Panbiha 327 Ujjain Ujjain Ghatiya Ghatiya 1 1 r Bolkhed Ranaylape Kheda Mahidpu 328 Ujjain Ujjain Mahidpur Jharda Jhutawad 1 5 anau er Khajuria r Road Makdon Dhablahard Jawasiya 329 Ujjain Ujjain Tarana Tarana Rupakhedi Nanded Kaytha Kanasiya 1 7 e u Kumar 330 Ujjain Ujjain Ujjain Narwar2 1 Nagda 331 Ujjain Ujjain Unhel 1 1 (CH) Khachrod Chapak 332 Ujjain Ujjain Mandbada 1 2 (CH) heda 315 1093

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ANNEXURE -20: IT INFRASTRUCTURE CURRENT STATUS

Sl. No Facil No. of No. of Facilities ity Facilities Having Having Having In-Position Desktop/ Tablets Internet Providing Laptops Connectivity Teleconsultation 1 DH 51 51 - 51 51 2 SDH 84 84 - 84 - 3 CHC 330 330 - 330 - 4 PHC 1208 1208 - 1208 191 5 SHC 11204 3648 11204 3648 3648

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ANNEXURE -21: MASTER SERVICE AGREEMENT For

“Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh”

This Master Services Agreement (“Agreement”) is made and entered into at Bhopal, Madhya Pradesh India on this [●] day of [●], 2021. The effective date of Agreement is [●], 2021. BY AND BETWEEN

National Health Mission-Madhya Pradesh, registered as State Health Society under the Madhya Pradesh Society Registrikaran Adhiniyam, 1973, having its registered office at Link Road No. 03, in front of Patrakar Colony, Bhopal 462003 Madhya Pradesh, hereinafter referred to as "NHM-MP" (which term or expression, unless excluded by or repugnant to the subject or context, shall mean and include its successors and permitted assigns) of the FIRST PART; AND M/s. [●], a company incorporated under the Companies Act, 1956/2013 having its registered office at [●], (which term or expression, unless excluded by or repugnant to the subject or context, shall mean and include its successors, executors and permitted assigns) of the SECOND PART;

(Each of the parties mentioned above are collectively referred to as the ‘Parties’ and individually as ‘Party’.)

A. WHEREAS NHM-MP required the services of an agency for providing “Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) (“Project”) and in this regard issued RFP with Ref No. [●] dated [●], subsequent Corrigendum No. [●] dated [●] respectively.

B. NHM-MP had prescribed the technical and financial terms and conditions, and invited proposals from the eligible bidders pursuant to the RFP for undertaking the Project.

C. M/s. [●] as Sole Bidder submitted a Proposal in response to the RFP for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh, ref. no. [●] dated [●] on the e-tender portal.

{M/s. [●] (“Lead Member”) formed a consortium with M/s. [●] (Consortium Member no. 2) through execution of a Joint Bidding Agreement (hereinafter known as the “Jt. Bidding Agreement”) dated ../../…. with the purpose and intent of submitting a Proposal in response to the RFP for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh, ref. no. [●]}6

D. After evaluation of the proposals received, NHM-MP had accepted the proposal submitted by M/s. [●] and proceeded to issue a work order dated ../../….. (“Work Order”) in name of

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M/s. [●] (hereinafter to be referred to as the “Selected Agency") on the basis of their proposal for the following clusters, namely:

(a) [●] (b) [●] (c) [●]

NOW, THEREFORE, IN CONSIDERATION OF THE PROMISES AND OF THE MUTUAL COVENANTS AND AGREEMENTS HEREINAFTER CONTAINED, THE PARTIES HAVE AGREED AND DO HEREBY AGREE AS FOLLOWS:

1. DEFINITIONS In this Agreement, unless the context otherwise requires, the following words, expressions and abbreviations shall have the following meanings:

“NHM-MP” shall mean the National Health Mission constituted as a Society under the Madhya Pradesh Society Registrikaran Adhiniyam, 1973. “Selected Agency” or “Agency” shall mean the Selected Bidder with whom the Contract is signed pursuant to its selection as per the RFP. “Agreement” shall mean this Agreement for providing the establishment, implementation and management of integrated Laboratory Network enabled with Laboratory Information and Management System for NHM-MP. “Applicable Law” shall mean all laws brought into force and effect as on the date hereof and which may be promulgated or brought into force and effect hereinafter in India including any revisions, amendments or re-enactments including without limitation the rules, regulations and notifications made there under and judgments, decrees, injunctions, writs and orders of any court of record, as may be in force and effect. “Authorized Representative/ Signatory” shall mean the representative/ officer vested explicitly (for the Selected Agency, by means of a Power of Attorney as per this RFP) with the powers to commit the authorizing organization to a binding agreement. “Contract Period” shall mean a period of 5 (five) years from the date of signing of this Agreement. “Effective Date” shall mean the date of execution of this Agreement. “Nodal, NHM-MP” shall mean an NHM-MP officer to whom the relevant administrative or financial powers have been delegated for taking decision in a matter relating to procurement. For the purpose of this Agreement, the Mission Director, NHM-MP shall be the Nodal NHM-MP. “Proposal” shall mean the Proposal submitted by the Selected Bidder pursuant to the RFP. “RFP” means the request for proposal dated [●] pursuant to which proposals were invited by NHM-MP for selection of an agency for establishment, implementation and management of integrated Laboratory Network enabled with Laboratory Information and Management System for NHM-MP in accordance with the provisions of this Agreement;

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“Selected Bidder(s)” means M/s. [●], selected by NHM-MP, as per the terms of the RFP.

2. INTERPRETATION (a) the words and expressions beginning with capital letters and defined in this Agreement shall have the meaning ascribed thereto herein, and the words and expressions used in this Agreement and not defined herein but defined in the RFP shall, unless repugnant to the context, have the meaning ascribed thereto in the RFP; (b) a reference to any agreement is a reference to that agreement and all exhibits, schedules, annexures and the like incorporated therein, as the same is amended, modified, supplemented, waived, varied, added to, substituted, replaced, renewed or extended from time to time; (c) a reference to statutes shall be construed as including all statutory provisions consolidating, amending, modifying, supplementing or replacing the statute referred to; (d) any reference to a person or entity shall include such person's and such entity's successors and permitted assigns, and shall include all-natural persons, corporations, companies, and partnerships and other legal entities;

3. The following documents attached hereto shall be deemed to form an integral part of this Agreement: Schedule 1: Scope of Work (Section 4 in the RFP [●] ) Schedule 2: Cost Estimate Schedule 3: Key Performance Indicators (“KPIs”) (Section 6 in the RFP [●] )

4. The mutual rights and obligations of NHM-MP and the Selected Agency shall be as set forth in the Agreement; in particular: (a) The Selected Agency shall carry out the services in accordance with the provisions of the Agreement, Work Order, RFP document and subsequent Corrigenda. (b) NHM-MP will make payments to the Selected Agency in accordance with the provisions of the Agreement, Work Order and RFP document and subsequent Corrigenda.

5. Agreement Commencement and Execution 5.1 Commencement, Completion and Termination of Agreement (a) Effectiveness of Agreement: This Agreement shall be effective from the date of signing of this Agreement by both the Parties i.e. NHM-MP and the Selected Agency. (b) Commencement of Services: The Selected Agency shall commence services from the date notified by NHM-MP. (c) Expiration of Agreement: Unless terminated earlier pursuant to relevant clauses in this Agreement hereof, this Agreement shall expire when services have been completed and all payments have been made at the end of such time period after the effective date.

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6. Obligations of NHM-MP (a) Assistance and Exemptions: NHM-MP will use its best efforts to ensure that the Government will provide the Selected Agency with work permits and such other documents as necessary to enable the Selected Agency to perform the services. (b) Issue to officials, agents and representatives of the Government all such instructions as may be necessary or appropriate for the prompt and effective implementation of the services.

7. Obligations of the Selected Agency

(a) The Selected Agency shall be required to fulfill all the obligations and responsibilities set forth in Section 4 ‘Scope of Work’ and other related sections of RFP document. In addition to the provisions set forth in the RFP, the Selected Agency shall comply with all the Applicable Laws including but not limited to all Acts, Amendments, Rules, Codes, Guidelines, Notifications as issued by Central Government/ State Government/ MoHFW/ NHM-MP in connection to the performance of its obligations under this RFP/ Contract. (b) In the event of the Selected Agency being a Consortium, the Consortium Members shall be required to fulfill the following obligations:

(i) The Lead Member is authorized by the members of the Consortium to bind the Consortium and receive instructions for and on their behalf. (ii) The Lead Member shall be liable and responsible for ensuring the individual and collective commitment of each of the members of the Consortium in discharging all of their respective obligations. (iii) The Lead Member, on behalf of the Consortium, shall, inter alia, undertake full responsibility for mobilizing debt resources for the Project, and ensuring that the Project achieves proper Financial Closure. (iv) The Lead Member shall, for due and punctual performance of its obligations hereunder relating to the Project, execute and deliver to NHM-MP a performance security as stipulated in Clause 9 of this Agreement. (v) Each member of the Consortium further undertakes to be individually liable for the performance of its part of the obligations without in any way limiting the scope of collective liability. (vi) That no member at any given point of time, may assign or delegate its rights, duties or obligations except with prior written consent of National Health Mission, Madhya Pradesh, Government of Madhya Pradesh. (vii) That all members of the Consortium shall be liable jointly and severally for all obligations for the entire Contract Period or such extended term as may be mutually agreed.

8. Period of Contract (a) The Contract will be signed with the Selected Bidder initially for a period of 5 (five) years. The Contract will be renewed every year based on the performance of the Selected Agency as per the defined KPIs. The Contract, post 5 (five) years, may be extended further for 1 (one) year based on the performance of the Selected Agency and mutual agreement between the NHM-MP and the Selected Agency. The maximum extension of the engagement of the Selected Agency shall be up to 2 (two) years only and at the sole discretion of NHM-MP.

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9. Performance Security (a) Performance security equivalent to 10% (ten percent) of the total Project Cost of Proposal (“Performance Security”) for each of the awarded cluster shall be furnished from a Nationalized/ Scheduled Bank, before execution of the Contract, in form of a Bank Guarantee substantially in the form specified in this RFP. The Performance Security will be retained by NHM-MP until the completion of the Project by the Selected Agency and be released 60 (sixty) days after the completion of the Project. In case the Selected Bidder is a Consortium, then the Performance Security shall be furnished in the name of the Lead Member only, before execution of the Contract and thereafter, during Contract Period. (b) The Selected Bidder shall supply the Performance Security, as mentioned in the above para, for each of the awarded cluster (s) annually instead of combined amount together for 5 (five) years. (c) The Performance Security shall be returned upon being satisfied that there has been due performance of the obligations of the Selected Agency under the Contract. However, no interest shall be payable on the Performance Security. (d) The Performance Security may be invoked on violation of any of the conditions given below: (i) The Selected Agency is not able to deliver services as per KPIs as set out in the Contract. (ii) The Selected Agency or its employee(s) is involved in any unlawful activity during its engagement with NHM-MP. (iii) In case Selected Agency fails to comply with approved Exit Management Plan. (e) The Selected Agency shall keep the Performance Security replenished at all times. Such replenishment may be required if the NHM-MP has withdrawn/ deducted from the Performance Security owing to a default and the replenishment shall have to be done by the Selected Agency within 5 (five) working days of the withdrawal by NHM-MP from the Performance Security. Failure to do so on part of the Selected Agency shall result in an event of default by the Agency.

10. Interference with Tender Process (a) If the Selected Agency fails to enter into Contract after being declared the Selected Bidder / fails to provide Performance Security or any other document or security required in terms of the RFP document after being declared the Selected Bidder, without valid grounds, shall, in addition to the recourse available in the RFP document or the Contract, EMD submitted shall be forfeited.

11. Failure to agree with the “Terms and Conditions” of the RFP/Contract (a) Failure of the Selected Agency to agree with the terms & conditions of the RFP/Contract shall constitute sufficient grounds for the annulment of the Proposal or the award. In such circumstances, NHM-MP would reject the Proposal and forfeit the Earnest Money Deposit as specified in this RFP document.

12. Signing of Contract (a) The Selected Bidder shall execute the Contract within 1 (one) month from the date of Work Order with NHM-MP. In the event the Selected Bidder is a Consortium, the Contract shall be signed with the Authorized Representative of Consortium for the implementation of the Project. In exceptional circumstances, on request of the Selected Bidder in writing for extension, NHM-MP reserves the right to grant an extension for appropriate period after

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getting satisfied with the reasons given. In addition to terms and conditions being mentioned hereunder, all terms and conditions of the RFP and corrigenda issued shall also be applicable for the Contract.

13. Contract Documents (a) Subject to the order of precedence set forth in the Contract, all documents forming the Contract (and all parts thereof) are intended to be correlative, complementary, and mutually explanatory.

14. Execution of Contract (a) During the Contract Period, the Selected Agency will work closely with NHM-MP and will perform the activities as per the SOW. In case of poor performance, or unjustified & repeated delays in execution and implementation of the Project, NHM-MP will issue a notice in writing to the Selected Agency. If the Selected Agency fails to provide an explanation or resolve the issues raised within time allotted, then NHM-MP shall be entitled to terminate the Agreement. In this case, the Performance Security shall be forfeited.

15. Costs of Signing (a) The Selected Agency shall bear all the costs related to the signing and registration of the Agreement between NHM-MP and the Selected Agency including but not limited to stamp duties and registration charges.

16. Sub-Contracting (a) The Selected Agency may subcontract with a third-party for conducting the tests only described under this RFP with the understanding that there shall be no diminution in the quality or level of the services expected of the Selected Agency and that the Selected Agency remains fully accountable towards NHM-MP in respect of the services sub-contracted. The Selected Agency alone shall bear all the cost of sub-contracting of such services. NHM-MP shall not entertain or owe responsibility for any obligations/ liabilities towards the third-party vendor contracted by Selected Agency either on ground of delay in release of payment by NHM-MP towards the Selected Agency or for any other reasons whatsoever.

17. Reporting (a) All correspondences by the Selected Agency shall be addressed to the Mission Director of NHM-MP. However, on a regular basis, the Selected Agency shall be in contact with the designated staff of NHM-MP for day to day requirements for implementation of the Project.

18. Responsibility for accuracy of Project documents (a) The Selected Agency shall be responsible for accuracy of the contents of all outcome reports and prescribed Project documents prepared and submitted to NHM-MP, as a part of these services. The Selected Agency shall indemnify NHM-MP against any adverse outcomes attributable to inaccuracies in the defined Scope of Work, which might surface and arise during the implementation of the Project.

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19. Monitoring of Contract (a) NHM-MP shall designate a Nodal or authorized officer(s) or representative and/ or any third party for monitoring of the Project and delivery of the services under this Agreement. (b) If delay in delivery of service is observed, a performance notice shall be given to the Selected Bidder/Agency to speed up the delivery. Any change in the constitution of the Selected Bidder/Agency (as the case may be) etc. shall be notified forth with by the such Selected Bidder/Agency in writing to NHM-MP and such change shall not relieve Selected Bidder/Agency, from any liability under the Contract.

20. General Terms and Conditions 20.1 Fraud and corrupt practices (a) Without prejudice to the rights of the NHM-MP under Clause 20.1 hereinabove and the rights and remedies which the NHM-MP may have under the Work Order or the Contract, or otherwise, if the Selected Bidder/Agency, as the case may be, is found by the NHM-MP to have directly or indirectly or through an agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice during the Selection Process, or after the issue of the Work Order or the execution of the Contract, such Selected Bidder/Agency shall not be eligible to participate in any tender issued by the NHM- MP during a period of 3 (three) years from the date such Selected Bidder/Agency, as the case may be, is found by the NHM-MP to have directly or through an agent, engaged or indulged in any Prohibited Practices. (b) For the purposes of this Clause, the following terms shall have the meaning hereinafter respectively assigned to them: (i) “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the action of any person connected with the Selection Process (for avoidance of doubt, offering of employment to or employing or engaging in any manner whatsoever, directly or indirectly, any official of the NHM-MP who is or has been associated in any manner, directly or indirectly with the Selection Process or the work order or has dealt with matters concerning the Contract or arising there from, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of the NHM-MP, shall be deemed to constitute influencing the actions of a person connected with the Selection Process; or (ii) save as provided herein, engaging in any manner whatsoever, whether during the Selection Process or after the issue of the Work Order or after the execution of the Contract, as the case may be, any person in respect of any matter relating to the Project or the Work Order or the Contract, who at any time has been or is a legal, financial or technical consultant/ adviser of the NHM-MP in relation to any matter concerning the Project;

(ii) “fraudulent practice” means a misrepresentation or omission of facts or disclosure of incomplete facts, in order to influence the Selection Process;

(iii)“coercive practice” means impairing or harming or threatening to impair or harm, directly or indirectly, any persons or property to influence any person’s participation or action in the Selection Process;

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(iv) “undesirable practice” means (i) establishing contact with any person connected with or employed or engaged by the NHM-MP with the objective of canvassing, lobbying or in any manner influencing or attempting to influence the Selection Process; or (ii) having a Conflict of Interest; and

(v) “restrictive practice” means forming a cartel or arriving at any understanding or arrangement among Bidders with the objective of restricting or manipulating a full and fair competition in the Selection Process.

21. Debarment from Bidding (a) If NHM-MP finds that Selected Bidder/Agency has breached the code of integrity prescribed in Clause 20.1 above, it may debar the Bidder for a period of 3 (three) years. (b) Where the entire EMD or the entire Performance Security or any substitute thereof, as the case may be, of Selected Bidder/Agency has been forfeited by NHM-MP in respect of the Selection Process or procurement Contract, the Selected Bidder/Agency shall be debarred from participating in any Tender Process undertaken by NHM-MP for a period of 3 (three) years. (c) NHM-MP shall not debar Selected Bidder/Agency under this section unless such Selected Bidder/Agency has been given a reasonable opportunity of being heard.

22. Language (a) The Contract as well as all correspondence and documents relating to the Contract exchanged by the Selected Bidder/Agency and NHM-MP, shall be written in English or Hindi language only. (b) All notices required to be given under this Agreement and all communications, documentation and proceedings which are in any way relevant to this Agreement shall be in writing and in English and Hindi language, as applicable.

23. Confidentiality (a) National Health Mission, Madhya Pradesh expects the Selected Agency or any person acting on behalf of the Selected Agency to strictly adhere to the instructions given in the RFP document and maintain confidentiality of information. This Agreement in its entirety is subject to Copyright Laws. (b) The Selected Agency shall be held responsible for any misuse of information contained in the RFP document, Contract and any other document in writing shared with the Selected Agency in relation to the Selection Process and shall be liable to be prosecuted by the NHM- MP in the event that such a circumstance is brought to the notice of NHM-MP. (c) Information relating to the examination, clarification, evaluation and recommendation for the Selected Agency shall not be disclosed to any person who is not officially concerned with the process or is not a retained professional advisor advising the NHM- MP in relation to, or matters arising out of, or concerning the Selection Process. NHM-MP will treat all information, submitted as part of the Proposal, in confidence and will require all those who have access to such material to treat the same in confidence. NHM-MP may not divulge any such information unless it is directed to do so by any statutory entity that has the power under law to require its disclosure or is to enforce or assert any right or privilege of the statutory entity and/ or the NHM- MP or as may be required by law or in connection with any legal process.

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(d) The Selected Agency shall comply with all the Applicable Laws in India including but not limited to all acts, amendments, rules, guidelines, notifications as issued by Central Government /State Government/ MoHFW/ NHM-MP in connection to protection of data privacy and confidentiality as applicable on the Project. (e) The Selected Agency is obliged to protect the confidentiality of patients during all stages of the process and with regard to all aspects of the information related to the patient. The only exception to this mandate of confidentiality is if the law requires the revelation of certain information, or if there is a serious and identifiable risk to a specific person and / or community of a notifiable disease. As per IT and The Aadhaar Act, 2016, no report will be prepared with patients’ demographic details i.e. phone number and Aadhaar ID. Necessary training must be imparted to the staff involved on LIMS and ensuring the confidentiality of the patients.

24. Copyright (a) The copyright in all materials containing data and information furnished to the Selected Agency herein shall remain vested in NHM-MP, or, if they are furnished to NHM-MP directly or through the Selected Agency by any third party, including suppliers of materials, the copyright in such materials shall remain vested in such third party.

25. No Partnerships (a) Nothing contained in this Agreement shall be construed or interpreted as constituting a partnership between NHM- MP and the Selected Agency.

26. Force Majeure (a) Neither Party will be liable in respect of failure to fulfill its obligations, if the said failure is entirely due to Acts of God, Governmental restrictions or instructions, natural calamities or catastrophe, epidemics or disturbances in the country. (b) Force Majeure shall not include, (i) any event which is caused by the negligence or intentional action of a Party or by or of such Party’s agents or employees; nor, (ii) any event which a diligent Party could reasonably have been expected to consider at the time of being assigned the work and avoid or overcome with utmost persistent effort in the carrying out of its obligations hereunder. (c) A Party affected by an event of Force Majeure shall immediately notify the other Party within 7 (seven) working days of such event, providing sufficient and satisfactory evidence of the nature and cause of such event, and shall similarly give written notice of the restoration of normal conditions as soon as possible. (d) The failure of a party to fulfill any of its obligations under the Work Order/ Contract shall not be considered to be a breach of, or default under the Work Order/ Contract insofar as such inability arises from an event of Force Majeure, provided that the Party affected by such an event: - has taken all precautions, due care and reasonable alternative measures in order to carry out the terms and conditions of the Work Order/ Contract, and has informed the other party within 7 (seven) days from the occurrence of such an event, including the dates of commencement and estimated cessation of such event of Force Majeure; and the manner in which the Force Majeure event(s) affects the Party’s obligation(s) under the Work Order/ Contract.

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27. Events of Default and Termination 27.1 Agency Events of Default (a) The Selected Agency has failed to replenish the Performance Security within 5 (five) working days of the encashment by NHM-MP of the earlier performance Security; (b) The Selected Agency has abandoned the Project; (c) Any representation made or warranty given by the Selected Agency under this Agreement is found to be false or misleading; (d) The Selected Agency has unlawfully repudiated this Agreement or has otherwise expressed an intention not to be bound by this Agreement; (e) The Selected Agency is in material breach of any of its obligations as mentioned in Clause 7 of this Agreement; (f) Any other instance explicitly mentioned in this Agreement as having constituted an event of default.

27.2 Termination for Default (a) NHM-MP may, without prejudice to any other remedy for breach of Contract, by written 30 (thirty) days’ notice of default send to the Selected Agency, terminate the Contract in whole or part if the Selected Agency fails to deliver any or all of the services within the period(s) specified in the Contract, or within any extension thereof granted by the NHM-MP pursuant to conditions of the terms and conditions set out in the Contract or if the Selected Agency fails to perform any other obligation(s) under the Contract. (b) In event of termination resulting under the aforesaid Clause 27.2 hereinabove, NHM-MP shall be liable to make no payments in favor of the Agency; however, NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency. (c) In the event that NHM-MP terminates the Contract in whole or in part, pursuant to the terms and conditions set out in the Contract, it may procure, upon such terms and in such manner, as it deems appropriate, systems or services similar to those undelivered and the Selected Agency shall be liable to pay NHM-MP for all costs and expenses relating to procurement of such similar systems or services. However, Selected Agency shall continue the performance of the Contract to the extent not terminated.

27.3 Termination for Insolvency (a) NHM-MP may at any time terminate the Contract by giving a written notice of at least 30 (thirty) days to the Selected Agency, if the Agency becomes bankrupt or otherwise insolvent. In such event, termination will be without compensation to the Selected Agency, provided that such termination will not prejudice or affect any right of action or remedy that has accrued or will accrue thereafter to NHM-MP.

27.4 Termination for Convenience (a) Either Party, by giving 30 (thirty) days’ written notice sent to the other Party may terminate the Contract, in whole or in part at any time. The notice of termination shall specify that termination is for convenience, the extent to which performance under the Contract is terminated and the date upon which such termination becomes effective. However, any undisputed payment to the invoices of the task accomplished by Selected Agency would be paid by NHM-MP.

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27.5 Termination for Force Majeure (a) In event that a Force Majeure event continues for 90 (ninety) days and/or NHM-MP or the Selected Agency does not see any feasibility of continuing the Project due to a Force Majeure event, then NHM-MP may, on expiry of 90 (ninety) days or at any period before that in event of no foreseeability of project, issue a termination notice to the Selected Agency, terminating the Contract with immediate effect. The Selected Agency shall be awarded 30 (thirty) days to complete any pending activities and clear the premises provided by NHM-MP. Payments for works done prior to the commencement of the Force Majeure period shall be duly paid to the Selected Agency by NHM-MP.

28. Premature Termination of Agreement (a) In the event of premature termination of the Agreement by the NHM-MP on the instances other than non-fulfillment or non-performance of the contractual obligation by the Selected Bidder/ Agency, the balance remaining payments as on the date of termination shall be released within 6 (six months) from the date of such termination.

29. Continuity of Operations (a) In case of termination, the Selected Bidder/ Agency will continue operations on existing terms and conditions as mentioned in the Exit Management Plan from the date of termination or the date of handing over of complete operations including assets owned by NHM-MP to the next service provider or taking over of complete operations by NHM-MP itself, whichever is earlier. All assistance shall be provided by the exiting Agency in handing over of all assets, policy documents, SOPs etc. to next service provider without any extra cost on behalf of NHM-MP.

30. Exit Management Period (a) The Selected Agency shall provide NHM-MP with an exit management plan ("Exit Management Plan") as a deliverable in writing in relation to the Contract as a whole and in relation to Project implementation, Project operation and compliance to KPI etc. within 30 (thirty) days from the effective date of agreement signed between NHM-MP and Selected Agency and receive approval upon the same from NHM-MP. In case of a Consortium being the Selected Bidder, the responsibility of the execution of the entire exit management process shall vest solely upon the Lead Member of the Consortium. (b) The exit management period shall start, (iii) in case of expiry of agreement, 60 (sixty) days before the Contract/agreement end date; or (iv) in case of termination of agreement, on the date when notice of termination of Contract/agreement is sent by either of the parties. (c) The exit management period shall end, on either of these dates, whichever is earlier, (iv) on any date agreed upon by the NHM-MP and the Selected Agency; or, (v) 30 (thirty) days after the Contract/agreement end date; or, (vi) 60 (sixty) days from the date of notice of termination of Contract/agreement.

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(d) NHM-MP shall be entitled to serve notice in writing to the Selected Agency at any time during the exit management period as detailed hereinabove requiring the Agency to provide NHM-MP with a complete and up to date list of the assets/ inventory/ tasks accomplished/ pending tasks etc. in relation to the Project. (e) During the exit management period, the Selected Agency shall continue to provide seamless services and fulfill performance obligations without any interruptions. (f) The Exit Management Plan shall cover the following aspects of exit management, including but not limited to: (d) A detailed transfer process that could be used in conjunction with the next service provider including details of the means to be used to ensure continuing provision of the maintenance services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer. (e) Plans for the communication with such of the Selected Agency staff, suppliers and any related third party as are necessary to avoid any material detrimental impact on the Project operations as a result of undertaking the transfer. (f) Plans for provision of handholding support for a reasonable period after transfer to NHM- MP and next service provider to be on-boarded. (g) On request by NHM-MP, the Selected Agency shall effect such assignments in favor of NHM-MP in relation to any equipment, maintenance or warranty service provision contract between the Selected Agency and third party lessors, agencies as are related to the services that NHM-MP may require and are reasonably necessary for the carrying out of replacement of services. (h) The Selected Agency shall comply with all other requirements as may be prescribed under Applicable Laws to complete the assignment of all the rights, title and interest of the agency free from all encumbrances absolutely and free of any charge or tax to NHM-MP. (i) The responsibility shall lie with the Selected Agency for the smooth transition of services during the exit management period. The responsibility of the existing agency services shall only cease upon the satisfaction of NHM-MP. (j) The outgoing Selected Agency shall only withdraw such assets (Lab equipment, reagents, consumables, software, etc.), which bears the ownership/ authorship of the Selected Agency and was developed by the Selected Agency for the purpose of providing services under this RFP for the Contract Period. No asset (Lab equipment, reagents, consumables, software, etc.) shall be taken away by the outgoing agency that is under the ownership of NHM-MP. In the event the Selected Agency takes possession/carries away any asset belonging to NHM-MP then the NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency. (k) The Selected Agency shall promptly on the commencement of the exit management period, supply to NHM-MP the following: (d) The Selected Agency shall in consultation with NHM-MP deliver the entire database, logs, process documents, policies, relevant records, manuals, reports and other documents operation and maintenance records and manuals(training manuals, SOPs) pertaining to the Project. (e) All the information relating to the current services being rendered; data on performance of the services; Project’s Intellectual Property Rights; any Project specific documentation; any other data and confidential information related to the Project; current and updated Project data as is reasonably required in a readily available format for transitioning of the services. National Health Mission, Government of Madhya Pradesh, India Page 147 of 156

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(f) All other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable transition of the services to NHM- MP or to the next service provider to carry out due diligence in order, as the case may be. (l) Based on the approved Exit Management Plan, the Selected Agency would work towards handover of the operations to the next service provider. As mentioned above, only selective hardware/ software etc. would be taken by the Selected Agency. However, all the relevant information regarding the project in terms of data, documents, files, SOPs/ guidelines, database, process documents etc. would have to be handed over to NHM-MP and/or to the next service provider. (m) The exit management period would continue for 30 (thirty) days subsequent to Contract end date with the Selected Agency. Only during this period subsequent to Contract end date, the Selected Agency would not be entitled to receive any payments from NHM-MP. (n) In case the knowledge transfer and requisite information/ data/ documents/ SOPs etc. are not transferred or shared by the Selected Agency with NHM-MP and/or the next service provider within the defined timelines, NHM-MP will be entitled to forfeit the Performance Security in addition to taking any other recourse available under the law, including blacklisting the Selected Agency.

31. Indemnity (a) The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against all claims, actions, proceedings, lawsuits, demands, losses, liabilities, damages, fines or expenses (including interest, penalties, attorneys’ fees and other costs of defense or investigation (i) related to or arising out of, whether directly or indirectly, (a) a breach by the resources appointed by or through the Selected Agency of any obligations specified in relevant clauses hereof; (b) negligence, reckless or otherwise wrongful act or omission of the resources appointed by or through the Selected Agency including professional negligence or misconduct of any nature whatsoever in relation to services rendered by them; (b) The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against all claims/damages etc. for any infringement of any Intellectual Property Rights (“IPR”) while providing its services under the Project. (c) The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against any claims in respect of any damages or compensation payable in consequences of any accident or injury sustained or suffered by the Selected Agency’s employees or agents or by any other third party resulting from or by any action, omission or operation conducted by or on behalf of the Selected Agency or its employees. (d) The Selected Agency shall at all times indemnify and keep indemnified NHM-MP against any and all claims by employees, workman, contractors, sub-contractors, suppliers, agent(s), employed engaged or otherwise working for the Selected Agency, in respect of wages, salaries, remuneration, compensation or the like. (e) All claims regarding indemnity shall survive the termination or expiry of the Contract.

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32. Payment Terms and Conditions 32.1 Invoicing and Payment 32.1.1 Invoicing (General) (a) Advance payment of 10% (ten percent) of the Total Project Cost of the awarded cluster shall be given by NHM-MP after signing of the Contract with the Selected Agency as per the terms of this RFP. (b) The advance payment made by NHM-MP shall be adjusted in subsequent monthly invoices raised by the Selected Agency till the complete amount paid has been neutralized. (c) Prices (inclusive of all taxes), to be charged by the Selected Agency for provision of services in terms of the Contract shall not vary from the prices agreed upon in the Financial Proposal/ Contract. (d) No separate payments to be made for reagents, consumables, recurrent controls and calibration costs, for both of the equipment provided by the Selected Agency as per this RFP. The cost for the same shall be borne by the Selected Agency and has to be accounted for in the Financial Proposal. (e) The Selected Agency shall not be paid any extra charges (or any out-of-pocket expense) against such items which are required for performing proper and efficient working of the Project during Contract Period. (f) Invoices for payment for each month to be submitted by 10th day of the next month. (g) The payment will be subject to deduction of taxes at source (TDS) as per Income Tax Rules/ GST [(“Goods and Service Tax”) if applicable] and other statutory deductions as per Applicable Laws. (h) GST, (if applicable), should not be included in the Proposal price and shall be paid by NHM- MP separately on prevailing rates. All other taxes, duties, license fee and levies shall be included in the proposal price. (i) All the remittances due to the Selected Agency shall be remitted to the bank account of the Selected Agency, for all payments relating to monthly reimbursement of the invoices or any other payments related to the Project that shall become due in favour of the Selected Agency. (j) In case of a Consortium being the Selected Agency, all payments shall be remitted in the bank account agreed upon amongst the Consortium members. The Consortium shall submit an affidavit providing the bank details on non-judicial stamp paper of appropriate value, duly attested and notarized and signed by all Consortium members at the time of signing of the Contract as well as in event of change in the bank details as per mutual agreement amongst the Consortium members. (k) All the payments will be made in Indian Rupees only in the bank account of the Selected Agency. (l) Payments shall be subject to deductions of any amount for which the Selected Agency is liable as per the penalty clauses set out in the RFP document/Contract.

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32.1.2 Invoicing (Opex) (a) The Selected Agency shall quote the maximum percentage discount on the base rates of the tests to be conducted in the Financial Proposal. The percentage discount shall encompass all the costs for operation of the laboratory network including sample transportation cost (manpower and mode of transportation), LIMS, equipments (its consumables, reagents), controls and calibrations cost, AMC/ CMC costs and any other work carried out as mentioned in the scope of work section (b) Payment of operational expenditure (“Opex”) shall be made to the Selected Agency on a monthly basis based on the number of completed tests per month per Hub as reported in the LIMS. For e.g. if the Selected Agency conducts 3 (three) tests for a single patient then the Selected Agency shall be paid for 3 (three) separate tests. (c) The payment for the Selected Agency for the completed/ reported tests on the LIMS would only begin post commencement of operations within the respective Hubs and mapped Spokes. For confirmation on the same, the completion certificate from the bio-medical engineer and the concerned CMHO would have to provided by the Selected Agency. (d) In case of retesting due to sample spoilage the first time, the Selected Agency shall only be paid for the actual test conducted for, which report is generated in the LIMS system. No amount will be payable for retesting of the sample or for any re-collection of samples from the Spokes. (e) The Selected Agency shall only be reimbursed for conducting the tests mandated by NHM- MP under this RFP document and which shall be listed in the LIMS system. (f) Opex shall include the costs for all completed/ reported tests within LIMS and any other pre- approved written expenses. (g) Invoice in 3 (three) copies with requisite documents/proofs to be submitted to NHM-MP. Documents/ proofs to be submitted by the Selected Agency shall include: (ii) inspection/ certification report of the (designated officer), NHM-MP regarding the availability of manpower, installation and functioning of equipment at the Hubs (urban or rural) (h) The Selected Agency must provide additional/ supplementary documents for verification of the invoices to NHM-MP, if required from time to time. (i) The invoices submitted by the Selected Agency shall be verified by an officer (s) designated by the Nodal, NHM-MP, who shall review the documents and payment shall be only released post verification.

33. Recoveries from the Selected Agency (a) Recovery of liquidated damages shall be made from monthly invoice payment to be made to the Selected Agency. (b) In the event of default, NHM-MP shall recover liquidated damages at the first instance from the payment due to the Selected Agency in the relevant billing month. In the event of the

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subsequent default, NHM-MP shall recover the liquidated damages from the invoices of the subsequent month(s). Without prejudice to its other rights and remedies hereunder or in law, NHM-MP shall be entitled to encash and appropriate the amounts due and payable as liquidated damages from the Performance Security as damages for such default by the Selected Agency under and in accordance with the provisions of the Contract. If liquidated damages or any other payment recovered from Performance Security, then the Selected Agency is required to replenish the Performance Security to make it to its original amount within 30 (thirty) days from such deductions. The balance, if any, shall be demanded from the Selected Agency and when recovery is not possible, NHM-MP shall take recourse to law in force.

34. Disputed Invoice (a) In case of a dispute on the invoice amount, or any other payment related matter; such matter shall be discussed with NHM-MP and/ or any other authority designated by the Nodal, NHM- MP. In such cases, the Selected Agency, shall produce requisite supporting documents, communications, acknowledgement of the NHM-MP, etc. to support the disputed Invoice amount, or any other payment related matter; however, the decision of the Nodal, NHM-MP in this matter shall be considered as final. (b) Any dispute or difference or claim arising out of or in relation to the terms of the RFP, will be settled by reaching a mutual understanding and amicable settlement between the parties.

35. Severability (a) If for any reason whatsoever any provision of this Agreement is invalid, illegal or unenforceable or is declared by any court of competent jurisdiction or any other instrumentality to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be affected in any manner, and the parties shall negotiate in good faith with a view to agreeing upon one or more provisions which may be substituted for such invalid, unenforceable or illegal provisions as nearly as is practicable. Provided that the failure to agree upon any such provisions shall not be subject to dispute resolution under this RFP/Agreement or otherwise.

36. Exclusion of implied warranties etc. (a) This Agreement expressly excludes any warranty, condition or other undertaking implied at law or by custom or otherwise arising out of any other agreement between the Parties and any representation by any party not contained in a binding legal Agreement executed by the Parties.

37. Notices (a) Unless otherwise stated, notices to be given under this Agreement including but not limited to notice of waiver of any term, breach of any term of this Agreement and termination of this Agreement, shall be in writing and shall be given by hand delivery, recognized international courier, mail, telex or facsimile transmission and delivered or transmitted to the parties at their respective addresses set forth below:

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National Health Mission Link road no. 03, In front of Patrakar Colony, Bhopal 462001, Madhya Pradesh

If to the Selected Agency: (i) {insert name and address of Sole Bidder/ Lead Member7}

(ii) {insert name and address of Consortium Member-18 } Or such address, telex number or facsimile number as may be duly notified by the respective parties from time to time and shall be deemed to have been made or delivered. In the case of any communication made by letter, when delivered by hand, by recognized international courier or by mail (registered, return receipt requested) at that address.

38. Modification of Agreement (a) The Agreement, to be signed between NHM-MP and the Selected Agency, may be supplemented, amended, or modified only by the mutual agreement of the Parties. No change, modification, addition, supplement or amendment to the Agreement shall be valid and binding unless in writing and signed by all Parties (with written approval of Consortium members, if any) thereto.

39. Settlement of Dispute (a) In case of any dispute the Selected Agency will at first, attempt in good faith to resolve any dispute initially through mutual understanding and amicable settlement with NHM-MP and/ or any other authority designated by the Nodal, NHM-MP. The decision of the Nodal, NHM- MP in this matter shall be considered as final. (b) If any dispute or difference of any kind whatsoever arises between the Parties with regard to the interpretation, difference or objection in connection with or arising out of or relating to or under this RFP or Agreement, or the meaning of any part thereof, or on the rights, duties or liabilities of any party, which could not be settled through amicable discussions within 30 (thirty) days from the date of reference to discuss and attempt to amicably resolve the dispute., then the same shall be referred to the Principal Secretary, Health, GoMP for decision, whose decision shall be final. (c) If either party is not satisfied with the decision of Principal Secretary, Health, GoMP, they may opt to proceed for arbitration.

7 Applicable in case of Selected Bidder being a Consortium 8 Applicable in case of Selected Bidder being a Consortium National Health Mission, Government of Madhya Pradesh, India Page 152 of 156

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40. Arbitration (a) Any disputes, differences of opinion, claims and controversy (“Dispute”) arising out of, relating to, or in connection with this Agreement, termination or validity thereof, shall initially be resolved by amicable negotiations between the Parties and, if not resolved through such negotiations within 30 (thirty) days of a written notice of the existence of such Dispute, be finally settled by arbitration. The Parties agree that the Dispute shall be referred to the sole arbitrator appointed mutually by the Parties who shall be based in Bhopal and in case the Parties are not able to agree upon the sole arbitrator, within a period of 15 (fifteen) days, then the arbitration shall be conducted by a panel of three arbitrators, one arbitrator being appointed by each of the Parties and the third arbitrator appointed by the two arbitrators so appointed. (b) The arbitration shall be conducted in accordance with the provisions mentioned under Madhya Pradesh Madhyastham Abhikaran Adhiniyam, 1983 and its amendments thereof in effect at the time of the arbitration or any statutory modification thereof. The seat of the arbitration shall be Bhopal, Madhya Pradesh, India and it shall be conducted in the English language and all written documents used during the arbitration shall be in English. (c) During any period of arbitration, there shall be no suspension of this Agreement. During the arbitration, the Selected Agency shall continue to fulfill its obligations under this Agreement except for such obligations and other matters, which are the subject of arbitration. (d) The arbitral award shall be in writing, state the reasons for the award, and be final and binding on the Parties concerned and any person affected by it. The award may include an award of costs, including reasonable attorneys' fees and disbursements. The parties also agree that any court of competent jurisdiction may enforce any arbitration award rendered pursuant to this clause. (e) The parties specifically agree that any arbitration shall be pursuant to Clause 40 above and the Clause is governed by Indian Law. (f) Subject to the arbitration proceedings as stated above, the adjudication of all Disputes shall be subject to the laws of India and the exclusive jurisdiction of the courts at Bhopal.

41. Savings Clauses (a) In the absence of any specific provision in the Agreement on any issue the guidelines issued/to be issued by the Mission Director, NHM-MP, Government of Madhya Pradesh shall be applicable. 42. Miscellaneous (a) This Agreement shall be governed by, and construed in accordance with, the laws of India and the Courts at Bhopal shall have exclusive jurisdiction over all disputes arising under, pursuant to and/or in connection with the Agreement. (b) The NHM-MP, in its sole discretion and without incurring any obligation or liability, reserves the right, at any time, to: (i) consult with the Selected Agency in order to receive clarification or further information; (ii) retain any information and/or evidence submitted to the NHM-MP by, on behalf of and/or in relation to the Selected Agency; and/or (iii)independently verify, disqualify, reject and/or accept any and all submissions or other information and/or evidence submitted by or on behalf of the Selected Agency.

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(c) All documents and other information provided by NHM-MP or submitted by the Selected Agency to NHM-MP shall remain or become the property of NHM-MP. The Selected Agency is to treat all information as strictly confidential. NHM-MP will not return any Proposal, or any information related thereto. All information collected, analyzed, processed or in whatever manner provided by the Selected Agency to NHM-MP in relation to the Project shall be the property of NHM-MP. (d) The NHM-MP reserves the right to make inquiries with any of the clients listed by the Selected Agency in their previous experience record. (e) The Selected Agency shall bear all the expenses regarding delivery of services. (f) The Selected Agency shall not, under any circumstances, revise the rates already approved for services. Any request for an increase in the rates will not be entertained under any circumstances during the Contract Period. (g) The Selected Agency shall execute the whole work in strict accordance with the directions of the NHM-MP. (h) NHM-MP shall reserve the right to make any alterations in or additions to the original scope of work on mutually agreed terms. Any additional work which the Selected Agency may be directed to do in the manner specified above as part of the work shall be carried out by the Selected Agency on the same conditions in all respects on which it had agreed to do the original work and at the same rates as specified by NHM-MP. (i) Any publicity by the Selected Bidder/Agency in which the name of NHM-MP is to be used should be done only with the explicit written permission of NHM-MP. (j) In addition to the provisions enumerated in Clause 42 hereinabove, the Selected Agency is required to comply with all the Applicable Laws including but not limited to all acts, amendments, rules, guidelines, notifications as issued by Central Government/ State Government/ MoHFW/ NHM-MP from time to time in connection to the performance of its obligations under this RFP/ Contract.

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{SCHEDULE 1: Scope of Work}

{SCHEDULE 2: Cost Estimate}

{SCHEDULE 3: Key Performance Indicators (KPIs)}

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SIGNED AND DELIVERED BY In the presence of ……… (on behalf of NHM-MP)

Signature ………………………… Signature ……………………………..

Name & Designation: Name & Designation…………………

Address :Link road No. 03, In front of Address ………………………………

Patrakar Colony, Bhopal ………………………………………

462003, Madhya Pradesh

SIGNED AND DELIVERED BY (on behalf of In the presence of ………

M/s. [●] (Sole Bidder/Lead Member)

Signature: ...... Signature …………………………..

Name & Designation: Name & Designation ………………

Address: ……………………… Address …………………………

SIGNED AND DELIVERED BY (on behalf of

M/s. [●], (Consortium Member -1) Signature: ...... Signature …………………………..

Name & Designation: Name & Designation ………………

Address: ……………………… Address …………………………

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