Government of Madhya Pradesh Request for Proposal for Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with Laboratory Information and Management System (“LIMS”) for National Health Mission, Madhya Pradesh Ref No: S.No./NHM/Store/2021/8570 Issued by: National Health Mission, Madhya Pradesh (Public Health and Family Welfare Department, Government of Madhya Pradesh) Link Road No. 3, In front of Patrakar Colony, Bhopal, Madhya Pradesh 462003 Phone No.: 0755-4092595 Email: [email protected] Website: www.nhmmp.gov.in Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with LIMS Table of Contents DISCLAIMER............................................................................................................................................. 5 NOTICE FOR REQUEST FOR PROPOSAL ................................................................................................... 6 ABBREVIATIONS & DEFINITIONS ............................................................................................................. 8 SECTION 1. LETTER OF INVITATION ................................................................................................. 10 1.1 Introduction .......................................................................................................................... 10 1.2 Objectives .............................................................................................................................. 11 Documents for Submission ............................................................................................................... 12 SECTION 2. INSTRUCTION TO THE BIDDERS .................................................................................... 13 2.1 General Terms of Bidding ..................................................................................................... 13 2.2 Prebid Meeting ..................................................................................................................... 19 2.3 Clarification and amendment of RFP documents ................................................................. 19 2.4 Tender Fee ............................................................................................................................ 20 2.5 Earnest Money Deposit ......................................................................................................... 20 2.6 Preparation of Proposal ........................................................................................................ 21 2.7 Submission, receipt and opening of proposals ..................................................................... 23 2.8 Proposal Evaluation .............................................................................................................. 24 SECTION 3. SELECTION OF AGENCY ................................................................................................. 26 3.1 Qualification Criteria ............................................................................................................. 26 3.2 Technical Presentation .......................................................................................................... 29 3.3 Exclusion of Proposal/ Disqualification ................................................................................. 29 3.4 Final selection ....................................................................................................................... 30 3.5 Grant of Work Order ............................................................................................................. 30 SECTION 4. SCOPE OF WORK ........................................................................................................... 32 4.1 Detailed Scope of Work ........................................................................................................ 32 4.2 Exit Management Period ...................................................................................................... 49 4.3 Responsibility of National Health Mission, Government of Madhya Pradesh ..................... 51 4.4 Project Timelines and Completion Schedule ........................................................................ 52 SECTION 5. PAYMENT TERMS .......................................................................................................... 53 5.1 Invoicing and Payment .......................................................................................................... 53 5.2 Disputed Invoice ................................................................................................................... 54 SECTION 6. KPIs AND PENALTY ........................................................................................................ 56 6.1 KPIs and Penalty .................................................................................................................... 56 SECTION 7. GENERAL TERMS OF RFP ............................................................................................... 58 7.1 Period of Contract ................................................................................................................. 58 7.2 Performance Security ............................................................................................................ 58 7.3 Confidentiality ....................................................................................................................... 58 7.4 Interference with Tender Process ......................................................................................... 59 National Health Mission, Madhya Pradesh Page 2 of 156 Selection of an Agency for Establishment, Implementation and Management of Integrated Laboratory Network enabled with LIMS 7.5 Fraud and corrupt practices .................................................................................................. 59 7.6 Debarment from Bidding ...................................................................................................... 60 7.7 Language ............................................................................................................................... 61 7.8 Taxes & Duties....................................................................................................................... 61 7.9 Failure to agree with the “Terms and Conditions” of the RFP/Contract .............................. 61 7.10 No Partnerships ..................................................................................................................... 61 7.11 Signing of Contract ................................................................................................................ 61 7.12 Contract Documents ............................................................................................................. 62 7.13 Execution of Contract............................................................................................................ 62 7.14 Costs of Signing ..................................................................................................................... 62 7.15 Sub-Contracting .................................................................................................................... 62 7.16 Monitoring of Contract ......................................................................................................... 62 7.17 Reporting ............................................................................................................................... 63 7.18 Copyright ............................................................................................................................... 63 7.19 Responsibility for accuracy of Project documents ................................................................ 63 7.20 Recoveries from the Selected Agency .................................................................................. 63 7.21 Force Majeure (“Force Majeure”) ......................................................................................... 64 7.22 Events of Default and Termination ....................................................................................... 64 7.23 Premature Termination of Agreement ................................................................................. 65 7.24 Continuity of Operations ....................................................................................................... 66 7.25 Indemnity .............................................................................................................................. 66 7.26 Severability ............................................................................................................................ 66 7.27 Notices .................................................................................................................................. 67 7.28 Modification of Agreement ................................................................................................... 67 7.29 Settlement of Dispute ........................................................................................................... 67 7.30 Arbitration ............................................................................................................................. 68 7.31 Savings Clause ....................................................................................................................... 68 7.32