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Purchasing Principles : Our Commitments All Rights Reserved W PURCHASING PRINCIPLES : OUR COMMITMENTS All rights reserved The entire content is the exclusive property of MGTS SA. Reproduction an representation are prohibited. MGTS SA GENEVA BUSINESS CENTER 12 AVENUE DES MORGINES 1213 PETIT LANCY - SWITZERLAND www.mgts.com [email protected] EDITORIAL Mobivia Groupe’s founding values gather men and women around a common project: “making mobility easier”. Driven by the value of RESPECT, NGTS endeavours to add transparency in its relationship with suppliers, contractors and the group’s business units and therefore publishes its principles and commitments in purchasing. This document gathers necessary information on how our purchasing office works and what we expect from our suppliers but also on our commitments towards all our stakeholders. It is aimed at defining the principles of our requirements as well as laying the framework for our suppliers and contractors to express their own requirements and expectations towards NGTS. Every day, our purchasing teams work with current and/or potential suppliers in mutual respect, striving to bring the best choice of products and services to the millions of customers who trust our business units each year. I invite you to read this document and, through it, to get to know our company and Mobivia Groupe better. I wish you a pleasant reading. Ignacio FORNES MGTS SA Managing Director 3 CONTENTS 1 W MOBIVIA GROUPE Milestones ................................................................................................6 Group values ............................................................................................8 Key figures ..............................................................................................9 Group activities .......................................................................................11 International development .....................................................................12 2W MGTS An open-minded structure .....................................................................16 MGTS in figures .......................................................................................17 Ethics in practice ....................................................................................18 An added value to its partners ..............................................................20 3W OUR COMITMENTS IN THE PURCHASING PROCESS Need identification and qualification ....................................................22 A range of skills .......................................................................................23 Supplier qualification ..............................................................................24 Supplier relationship management ........................................................26 Product quality .......................................................................................28 Call for tenders management ................................................................29 Product design and innovation ..............................................................30 Environmentally responsible logistics ...................................................31 4 W MOBIVIA GROUPE 5 MILESTONES W 1970 Creation of the 1st Norauto centre in Englos (France) W 1986 1st Norauto centre abroad (Espagne) W 1994 1st own brand. W 1998 1st environmental report. W 2002 Creation of Carter Cash W 2003 - 2004 Acquisition of Midas Europe Creation of Synchro Diffusion Mobivia Groupe organises its own tyre recycling channel 6 W 2005 Creation of Norauto Foundation - Creation of NGTS W 2006 Birth of Norauto Groupe, which will become Mobivia en 2010 W 2008 Signature of the Global Pact W 2012 Implementation of the Buyer Ethical Policy W 2014 Implementation of the Supplyer Ethical Policy W 2014 Acquisition of Bythjul W 2015 Acquisition of Skruvat, NGTS celebrate its 10 years and becomes MGTS in 2016 7 GROUP VALUES Our core values WW PERFORMANCE « Achieve our goals and try to go beyond them » WW RESPECT « Respect partners and be respected. » WW ENTREPRENEURSHIP « Have the right to fail and endeavour to act and innovate.. » WW SHARING « Know how to give and receive. » WW AUTHENTICITY « Be true to oneself and belong to a team. » 8 KEY FIGURES WW ECONOMIC DEVELOPMENT 1.76 billion euros (ex- Tax turnover including franchises) 1 300 customer contact points 15 brands 6 business activities 47 branches opened each year on average since 10 years 16 countries WW HUMAN CONSIDERATIONS 17.8% of women in the group in 2014 1 681 permanent recruitments in 2015 Over 11 000 employees (not including franchises) Over 5% of the capital is owned by the employees Data as of December 2015 9 KEY FIGURES WW THE CUSTOMER 88.6% : customer recommendation rate in 2014 for Midas 91% : customer recommendation rate in 2014 for Norauto 94% : satisfaction index in 2014 for Satisfied and Very Satisfied Customers (Norauto, Auto 5, Midas) WW THE ENVIRONMENT 18 used products recycling channels in the group (batteries, tyres, oil, filters, etc.). 830 sites covered by an Environmental Management System (representing 76% of the group sites altogether). 100% of used tyres are recycled at Norauto, Midas and Carter Cash. Nearly 42000 tons of equivalent CO2 avoided thanks to tyre, oils, coolants and oil filters recycling, WW SOCIETAL CONSIDERATIONS 3.5 million euros paid out by Norauto Foundation to support 515 projects since its creation in 2005. 100% of our suppliers have signed our Ethical Policy. Data as of December 2015 10 GROUP ACTIVIES AUTO CENTRES FAST-FIT SERVICES PURE PLAYER W W W W W W BTOB NEW MOBILITY LOW-PRICE OUTLETS 11 INTERNATIONAL DEVELOPMENT PAYS SCANDINAVES** Scandinavian Countries** 1 * 1 * Acquisition de Skruvat en décembre 2015 ** Suède (siège), Norvège, FRANCE* Danemark et Finlande France* ** Sweden (headquarters), Norway, Denmark and Finland 369 RUSSIE BELGIQUE Russia Belgium 343 2 53 MAROC 43 Morocco 38 POLOGNE 4 1 Poland 5 19 1 AUTRICHE Austria * dont 100 franchisés * including 100 franchisees 10 ALGÉRIE Algeria ROUMANIE 3 Romania 3 ESPAGNE* Spain* ITALIE 71 Italia PORTUGAL 29 Portugal 145 73 ARGENTINE 22 2 Argentina * Îles Canaries incluses 63 * Canary Island included 8 *FRANCE DÉTAIL PTOM OCT DETAILS Data as of December 2015 ÎLE DE LA RÉUNION MARTINIQUE GUADELOUPE NOUVELLE CALÉDONIE MAYOTTE GUYANE GUYANE (Franchisé) 12 8 REUNION ISLAND 4 MARTINIQUE 4 GUADELOUPE 2 NEW CALEDONIA 1 MAYOTTE 1 GUYANA 1 GUYANA (Franchisee) INTERNATIONAL DEVELOPMENT PAYS SCANDINAVES** Scandinavian Countries** 1 * 1 * Acquisition de Skruvat en décembre 2015 ** Suède (siège), Norvège, FRANCE* Danemark et Finlande France* ** Sweden (headquarters), Norway, Denmark and Finland 369 RUSSIE BELGIQUE Russia Belgium 343 2 53 MAROC 43 Morocco 38 POLOGNE 4 1 Poland 5 19 1 AUTRICHE Austria * dont 100 franchisés * including 100 franchisees 10 ALGÉRIE Algeria ROUMANIE 3 Romania 3 ESPAGNE* Spain* ITALIE 71 Italia PORTUGAL 29 Portugal 145 73 ARGENTINE 22 2 Argentina * Îles Canaries incluses 63 * Canary Island included 8 *FRANCE DÉTAIL PTOM OCT DETAILS ÎLE DE LA RÉUNION MARTINIQUE GUADELOUPE NOUVELLE CALÉDONIE MAYOTTE GUYANE GUYANE (Franchisé) 8 REUNION ISLAND 4 MARTINIQUE 4 GUADELOUPE 2 NEW CALEDONIA 1 MAYOTTE 1 GUYANA 1 GUYANA (Franchisee) 13 14 W MGTS 15 AN OPEN-MINDED STRUCTURE THE MGTS IS ESSENTIALLY INTERNATIONAL OWING TO ITS ACTIVITY, THE LOCATION OF ITS EMPLOYEES AND THE VARIETY OF THEIR NATIONALITIES. LILLE SHANGHAI FRANCE CHINE CONCEPTION SOURCING R&D OFFICE NEW DELHI INDE SOURCING GENEVA OFFICE SUISSE HEAD OFFICE 53 collaborators from 6 different nationalities based in Geneva, Lille, Shanghai and New Delhi. MGTS DELIBERATELY CHOSE TO BE ROOTED IN TWO DIFFERENT CULTURES, BOTH INDUSTRY AND RETAIL-ORIENTED: THE INDUSTRIAL CULTURE, is based on the importance given to the supplier relationship: it means recognizing their added value, being open to their technical skills and to a real partnership. THE RETAIL CULTURE, is based on the importance given to the customers, their expectations and requirements, especially regarding quality, starting from needs identification. 16 AN OPEN-MINDED STRUCTURE MGTS IN FIGURES 17 000 managed products since the beginning 7 000 active references 6 product categories: Motoring and garage equipment Audio and entertainment technology Tyres and accessories Interior accessories Transport range E-mobility 145 active suppliers and 75 suppliers qualified in 24 countries 170 supplier audits every year 50 suppliers qualified in 2015 1 600 quality inspections every year 4 208 containers in 2015 60% barge or train shipping 25% of our team dedicated to quality 100 new products every year Data as of December 2015 17 ETHICS IN PRACTICE MGTS’S ETHICAL POLICIES ARE BASED ON THE UN GLOBAL COMPACT SIGNED BY MOBIVIA IN 2008 AND RESPECT THE GROUP VALUES. 2012: EMPLOYEES ETHICAL POLICY WW RULES OF PERSONAL BEHAVIOUR • Terms of acceptance or refusal of advantages and gifts from suppliers; • Terms of participation to business meals, seminars and trips. WW POTENTIAL CONFLICTS OF INTEREST • Positioning in case of personal connection with suppliers; • Approach in business relations between MGTS and a former employee. FOCUS ACCORDING TO THE UNITED NATIONS GLOBAL COMPACT’S 10 PRINCIPLES, COMPANIES ARE INVITED TO: WW HUMAN RIGHTS • Support and respect the protection of internationally proclaimed human rights; • Make sure that they are not complicit in human rights abuses. WW ENVIRONMENT • Support a precautionary approach to environmental challenges; • Undertake initiatives to promote environmental responsibility; • Encourage the development
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