International Delegate Handbook
International Delegate Handbook 3
Contents
4 A Survivex Welcome
5 Visas for Entering the UK
6 Getting to the UK
8 Getting to Aberdeen
10 Travelling to Survivex
12 Where to Stay
14 What to Do
16 Public Services
18 Banking & Financial Services
19 Quality Policy Statement
20 Equal Opportunities 4 A Survivex Welcome
A Survivex Welcome
Allow us to introduce Survivex, one of Europe’s most advanced training providers. We have a reputation, which is built on quality and experience of providing training designed to save lives.
Our headquarters in Aberdeen consists of a 53,000ft2 facility which contains 19 classrooms, with a range of equipment and training simulators which are used to provide some of the most realistic training in the industry.
Our simple aim is to offer training which replicates the real thing. Whether this is survival training in one of our two training pools, which contains an effects simulator, where we can recreate offshore storm conditions. In 2013 we invested over £1 million to create the only on-site fire training ground in the north east of Scotland. Quite simply, we can meet all your training needs under one roof.
This guide is designed to provide information about Survivex, what we can offer and also what to expect when arriving in Aberdeen, the Granite City.
Thank you for considering Survivex; if you require any further information please do not hesitate to contact one of our representatives. Finally, may we welcome you to Aberdeen and to Survivex.
www.survivex.com Visas for Entering the UK 5
Visas for Entering the UK
For any questions of queries regarding visas, please visit the UK government visas and immigration website. www.gov.uk/visas-immigration
Eligibility
You must prove that you:
Are 18 or over Are visiting the UK for less than 6 months, or 11 months if you’re doing an English language course Have been offered a place on a course in the UK at an accepted place of study Have enough money to support yourself without working or help from public funds, or that relatives and friends can support and house you Can pay for your return or onward journey 6 Getting to the UK
Getting to the UK
Survivex HQ is located in Europe’s oil capital and is conveniently located 5 minutes from Aberdeen International Airport.
Aberdeen International Airport offers a range of direct flights from around Europe and excellent connections are available from major international hubs including London, Amsterdam, Paris and Frankfurt.
Aberdeen
London Frankfurt Paris Amsterdam
www.survivex.com Getting to the UK 7 8 Getting to Aberdeen
Getting to Aberdeen
Aberdeen is accessible via a range of transport:
Plane Train Bus And Car Inverness Aberdeen
Glasgow Edinburgh
Newcastle
Dublin
Cardiff London
www.survivex.com Getting to Aberdeen 9 10 Travelling to Survivex Travelling to Survivex
By Car
From South: Approach Aberdeen on A90, continue on this route following directions for A96 Inverness and Airport, approach road to Airport is Dyce Drive, continue on this route and Survivex is 3rd turning on right at third set of traffic lights.
From North: Approach Aberdeen on A96, following directions for Airport, approach road to Airport is Dyce Drive continue on this route and Survivex is 3rd turning on right at third set of traffic lights.
By Rail
Aberdeen Station to Dyce Station Courses commence: 8.00am, arrival required by 7.45am
Depart From To Arrive Duration Fare
06:14 Aberdeen Dyce 06:23 0h 09m £2.30
07:15 Aberdeen Dyce 07:27 0h 12m £2.30
16:30 Dyce* Aberdeen 16:42 0h 12m £2.30
16:53 Dyce* Aberdeen 17:04 0h 11m £2.30
17:05 Dyce* Aberdeen 17:16 0h 11m £2.30
17:34 Dyce* Aberdeen 17:45 0h 11m £2.30
*Stagecoach number 80 bus from Dyce Railway Station to Airport (Mon-Fri) then walk from main terminal.
By Bus
From Aberdeen Bus Station, Guild Street: No. 727 Stagecoach to Airport (nearest bus stop Argyle Road) OR First Bus No.27 to Airport via Kirkhill Industrial Estate.
www.survivex.com Travelling to Survivex 11
By Taxi
There is also a range of taxi firms available: Com Cabs: 01224 353535 Aberdeen Airport Taxis: 01224 775555
How to Find Us
Speedbird Inn Survivex
Menzies Dyce Aberdeen Airport Hotel
Jury’s Inn Aberdeen Airport 12 Where to Stay Where to Stay
There is a range of accommodation available in Aberdeen and the surrounding area that offer competitive rates for those completing training at Survivex.
Hotels
Jurys Inn Aberdeen Airport Premier Inn Address: Argyll Road, Address: Aberdeen Airport, Aberdeen, AB21 0AF Main Terminal, Argyll Way, Tel: 0871 376 9001 Dyce AB21 0BN Proximity: 5 min walk Tel: 0871 527 9460 Special Rate: From £49 Proximity: 5 min walk Special Rate: From £93 to £181 Speedbird Inn Address: Argyll Road, Britannia Hotel Aberdeen, AB21 0AF Address: Malcolm Tel: 01224 772883 Road, Bucksburn Proximity: 5 min walk Aberdeen AB21 9LN Special Rate: From £103 10% Tel: 01224 409988 discount off standard prices. Proximity: 15 min drive Discount code must be quoted. Special Rate: From £95 B&B. Please contact us for the code
Courtyard by Marriott Address: Argyll Road, Aberdeen, AB21 0AF Tel: 01224 432000 Proximity: 5 min walk Special Rate: From £109 per room. Quote “Survivex”
*All prices are correct at time of printing and are subject to change
www.survivex.com Where to Stay 13
Guest Houses
Craibstone Campus – Aberdeen Station View Guest House (Only during summer months) Address: 27-29 Station Road, Dyce, Address: Hunter Annexe, Craibstone Estate, Aberdeen Bucksburn Avenue, Aberdeen, AB21 9TR AB21 7BA Tel: 01224 711012 Tel: 01224 723210 Proximity: 5 min drive Proximity: 10 min drive Special Rate: From £35 (Single), £40 (Ensuite), Special Rate: From £35 B&B (single), £55 +£4 Boxed Breakfast B&B (twin)
The Bankhead Inn The Beeches Guest House Address: 161-165 Bankhead Road, Bucksburn, Address: 112 Victoria Street, Dyce, Aberdeen, Aberdeen AB21 7AU AB21 9HQ Tel: 01224 722249 Tel: 01224 712703 or 07918072281 Proximity: 15 min drive Proximity: 10 min drive Special Rate: From £35 B&B (single), £55 Special Rate: From £50 per night B&B (twin) (Survivex Rate) Jurayne Guest House Ardennan House Hotel Address: 272-274 Holburn Street Address: Kemnay Road, Aberdeen AB10 6DD Port Elphinstone, Inverurie AB51 3XD Tel: 01224 575601 Tel: 01467 621502 Proximity: 20 min drive Proximity: 30 min drive Special Rate: From £35 B&B (single), £45 Special Rate: From £50-£80 B&B B&B (ensuite) McKenzie Guest House Atticus Central Guest House Address: 40 Malcolm Road, Bucksburn, Address: 72 Bon Accord Street, Aberdeen AB21 9LN Aberdeen, AB11 6EJ Tel: 01312080856 Tel: 01224 575527 Proximity: 15 min drive Proximity: 20 min drive Special Rate: From £60 B&B (single) Special Rate: From £40 B&B Stonegrange Guest House The White Horse Inn Address: 253 Stoneywood Road, Dyce, Address: 23 Old Road, Balmedie, Aberdeen AB21 9JS Aberdeen AB23 8XR Tel: 01224 716151 Tel: 01358 742404 Proximity: 15 min drive Proximity: 20 min drive Special Rate: From £35 B&B (single), £55 B&B Special Rate: From £80 B & B Quote (twin) “Survivex”
Self-Catering
1st-selfcatering.co.uk ABERDEENSTAY Address: Malcolm Road, Bucksburn, Address: Claremont Place, Aberdeen, AB10 6RE Aberdeen, AB21 9LN Tel: 01224 715138 Tel: 01224 715138 Mob: 07877882167 Mob: 07877882167 Proximity: 20 min drive Proximity: 15 min drive Special Rate: From £65pn for Special Rate: From £99pn for apartment studio apartment (sleeps 2) (sleeps 4) Quote “Survivex” Quote “Survivex” 14 What to Do
What to Do
Aberdeen is an international city that offers a range of dining, social and outdoor activities. Located on the North East coast of Scotland, Aberdeen has many beautiful sites, including a beachfront with over 2 miles of golden sands. This is where Aberdeen got one of its many names, which include “the silver city with the golden sands”.
In recent surveys, Aberdeen was ranked Speaking of granite, Aberdeen has as the 4th most habitable city in the United the largest man made hole in Europe. Kingdom and 56th in the world. The quality Rubislaw quarry was quarried for over of living and rich history in the oil and gas 300 years and the granite produced industry makes Aberdeen one of eight super has been used to construct some of the cities, which drive the economy of the UK. most famous buildings in the UK. Granite from Rubislaw was used during the With a population of over 225,000 construction of the Houses of Parliament, people, Aberdeen has an abundance of Waterloo Bridge and the Forth Rail Bridge. history to keep any visitor occupied. Outwith the city limits, Aberdeenshire One of Aberdeen’s proudest “monuments” has a range of modern and historical is the Marischal College. A Gothic granite attractions. For example, Cruden building constructed in 1837 and designed Bay is home to Slains Castle, located by the legendary Archibald Simpson, the approximately 40 minutes from the Marischal College to this day remains the city, the ruin is rumoured to be the second largest granite building in the world. inspiration for Bram Stoker’s Dracula.
www.survivex.com What to Do 15
Other areas of interest include the following:
Balmoral Castle, the summer vacation retreat for the royal family Aberdeen Maritime Museum Aberdeen Art Gallery
For the more active person, Aberdeen has a range of activities:
Golf Courses Swimming Pools Ice Rink
For the social scene, Aberdeen has a wealth of:
Cinemas Restaurants Bars/Night Clubs 16 Public Services Public Services
Police Emergency Medical Care
Police Scotland provides all policing services The NHS (National Health Service) in Aberdeen and the surrounding areas. provides accident and emergency care in the event of a medical emergency. Emergency contact – 999 Non-emergency contact – 101 Emergency Contact – 999
Part of your Visa application, you may Aberdeen Royal Infirmary be required to check in at a police Foresterhill Rd station, see the following address Aberdeen for the city headquarters: AB25 2ZN
Aberdeen City Divisional Headquarters www.nhs.uk Queen Street If you have a medical issue, which is Aberdeen not life threatening, please contact AB10 1ZA NHS 24. This is Scotland’s national www.scotland.police.uk telehealth and telecare operations.
The nearest police office to Survivex is at To contact NHS 24 call - 111 Bucksburn approximately 5 miles away at:
Bucksburn Police Station Inverurie Road, Bucksburn AB21 9AP
Fire Service
Within Scotland, the Scottish Fire and Rescue are responsible for providing emergency assistance in the event of a fire.
Emergency contact - 999
North Anderson Drive: 19 North Anderson Drive, Aberdeen, AB15 6TP
www.firescotland.gov.uk
www.survivex.com Public Services 17 18 Banking & Financial Services Banking & Financial Services
Within a 4-mile radius, there is a range of banks and ATMs that are available for use. Please be aware, that some banks machines may ask for a transaction fee to be paid, there are machines available that will not ask for a fee.
Banks with ATMs ATM Only
Clydesdale Bank Tesco 115 Victoria St 35 Victoria St Dyce Dyce Aberdeen Aberdeen AB21 7AX AB21 7DX
Second branch available Asda 4 Oldmeldrum Road Riverview Drive Aberdeen Dyce AB21 9DT Aberdeen AB21 7NG TSB 99 Victoria St Dyce Aberdeen AB21 7AX
Second branch available Oldmeldrum Rd Aberdeen Bucksburn, Aberdeen AB21 9DT
www.survivex.com Quality Policy Statement 19 Quality Policy Statement
The Directors, Management and Staff of Survivex Ltd. are committed to the quality delivery of training and assessment in accordance with:
Standards developed by other approval bodies which assist in assuring the competence and safety in the workplace e.g. OPITO, SQA, MCA, RTITB, CAA, IOSH, etc. Client specific standards.
In order to ensure compliance with approval bodies approval requirements, the Directors of Survivex Ltd. shall:
Operate a formally documented and effective Management System. Provide resources which ensure consistent and quality delivery of training and assessment Standards. Recruit and develop sufficient staff with the appropriate qualifications and experience to deliver training and/ or assessment which is current and reliable. Provide a formally documented Training & Assessment system which ensures that the appropriate Standards are maintained.
To ensure that the policy is successfully implemented and continual improvement maintained, quality performance objectives shall be set and monitored via regular Management Review.
Andrew Green Chief Executive Officer 20 Equal Opportunities
Equal Opportunities
Survivex understands its responsibility in the provision of training and conduct of assessments. In doing so, Survivex confirms that delivery of any training is done so in accordance with established standards. All assessment decisions are made objectively against the assessment requirements provided.
Part of this responsibility is guaranteeing and sustaining equal opportunities throughout a candidate’s time completing their training and assessment. Regardless of where training and assessments are completed, our staff will ensure no delegate will be discriminated against by virtue of their:
Gender Sexual Orientation Race Ethnic Orientation Disability Marital Status Religous Belief Or other unjustifiable factor within current legislation
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Barriers to Assessment Upholding Standards
All assessments will be completed against During course booking and enrolment, the standard from which the course was candidates will be requested to conceived, all candidates will be given a communicate any potential issues that fair opportunity to complete their award. In they feel may cause a disadvantage to accordance with Provisions for individual’s them developing their skills to the required requirements procedure, candidates will be standard leading to achievement of the given an opportunity to bring to Survivex’s award. This is done so in accordance attention any concerns or issues that the with Survivex policies and procedures. delegate may feel will make their attempt to complete an award unachievable. Upon completion of their award, candidates This may include, but is not limited to: will be given the opportunity to provide feedback on their experience while completing a course with Survivex. All English as a second language feedback is reviewed and where required Dyslexia acted upon by the relevant team leader. Physical / sensory impairments Or any other reasonable concern that would discriminate against a delegate achieving the award.
Where reasonably practicable, Survivex will provide services or facilities to allow those on a course to be able to have full participation with little to no detriment during their time completing their training and/or assessments.
Any assistance given to candidates to remove barriers for achieving their award, must be given fairly and impartially ensuring no unfair advantage over other candidates. Subsequently, this maintains fair assessment for all attending candidates attempting to attain their award. 22 Contact Us
Contact Us
Should you have any questions please feel free to get in touch and one of our representatives who would be delighted to help.
+44 (0) 1224 794800
+44 (0) 1224 794839
© 2016 SURVIVEX Ltd ALL RIGHTS RESERVED. NO PART OF THIS BOOKLET MAY BE REPRODUCED IN ANY FORM WITHOUT WRITTEN PERMISSION OF SURVIVEX. ALL IMAGES IN THIS BOOK HAVE BEEN REPRODUCED WITH KNOWLEDGE AND PRIOR CONSENT OF THE ARTIST CONCERNED, AND NO RESPONSIBILITY IS ACCEPTED BY SURVIVEX ARISING FROM THE CONTENTS OF THIS PUBLICATION. EVERY EFFORT HAS BEEN MADE TO ENSURE THAT INFORMATION SUPPLIED IS CORRECT AND UP-TO-DATE. WE APOLOGISE FOR ANY INACCURACIES THAT MAY HAVE OCCURRED AND WILL RESOLVE INACCURATE OR MISSING INFORMATION IN THE NEXT REPRINTING OF THE HANDBOOK .
www.survivex.com
Survivex Limited Kirkhill Commercial Park Dyce Avenue, Dyce Aberdeen, Scotland AB21 OLQ
T +44 (0) 1224 794 800
Survivex (DMCC Branch) Unit No. 1210, Building X3 Jumeirah Lake Towers Dubai, UAE PO Box: 487440
T + 971 (0) 43 658 280