TT_May-1st 2017_FINAL.indd 1 Vol. XXIXIssue9; May 1 ddppl.com st fortnight i fortnight ssue 2017 A DDPPUBLICATION

TravTalkIndia.com Pages : 36 02-05-2017 17:15:25 ` 50/- TT_May-1st 2017_FINAL.indd 2 02-05-2017 17:15:27 10,000+ meetings at GITB ’17 As many as 275 foreign buyers and 288 exhibitors met at the 10th Great Indian Travel Bazaar (GITB) from April 23-25. Over the two days, 10,800 meetings were conducted compared to 10,600 meetings in the last edition.

ANKITA SAXENA FROM JAIPUR Tourism. Regional connec- tivity is a key focus area for he Great Indian Travel Knowledge Paper, aimed at us and I feel it will take time TBazaar, an inbound show providing a snapshot of tour- for intra-state connectivity to committed to boost tourism in ism potential and growth op- truly take off.” India and in Rajasthan, was portunities for inbound tourism inaugurated by Suman Billa, in India. Apart from Rajasthan, Goel further added that Joint Secretary, Ministry of eight partner states namely Rajasthan tourism recorded Tourism, Government of In- Gujarat, West Bengal, Madhya 17 per cent growth in 2016 dia, Krishnendra Kaur, Tour- Pradesh, Maharashtra, Uttara- with over four crore tourists. ism, Art and Culture Minister, khand, Jammu and Kashmir, In 2017 the state is expecting Government of Rajasthan, Dr. Punjab and Tamil Nadu also a better response both from Jyotsna Suri, Chairperson, participated in the show. (L-R): Rahul Chakravarty, Nihal Chand Goel, Dr. Jyotsna Suri, Krishnendra Kaur, and Suman Billa domestic and international Tourism Committee, FICCI, to the world and it has grown and suggested that it is up Kaur informed that the tourists especially after the ag- Nihal Chand Goel, Additional “GITB is the largest and from strength to strength. It to the buyers and exhibitors Government of Rajasthan gressive marketing campaign Chief Secretary (Tourism, Art an exclusive inbound show, attracts very high quality buy- at the show to capitalise on in its budget sanctioned which promotes Rajasthan & Culture), Government of Ra- committed to increasing ers and now has reached a this opportunity. Billa further `163.47 crore for tourism as an unexplored destination. jasthan, Bhim Singh, Presi- inbound tourism to India and critical mass to truly take off.” cited the recently released which is an increase of 22.37 “Promoting the various tour- dent, Federation of Hospital- we feel it has played a role He observed that Indian tour- World Economic Forum re- per cent over last year. Kaur ism products of Rajasthan at ity and Tourism of Rajasthan, in increasing inbound tourists ism industry grew at a rapid port where India improved said, “We will use the sanc- domestic and international and Rahul Chakravarty, from 8.03 million in 2015 to 8.9 pace of 11 per cent in 2016 its tourism competitiveness tioned money to undertake level; restoration and conser- Senior Director and Head- million in 2016,” Suri noted. and since January 2017 to by 12 places since 2015, aggressive marketing and vation of heritage properties Tourism, FICCI. date it has grown at the rate and now occupies 40th rank promotional activities. We and maintenance and upkeep Applauding the efforts of 16 per cent. He also said globally while countries like are also planning to develop of various tourist spots for The dignitaries also re- behind the show, Billa said, that that there is no indicator Japan, China, US, and Swit- the Krishna Circuit and Spir- smoother operations are three leased two reports- FICCI-YES “GITB is the most definitive in the market to suggest that zerland have improved by itual Circuit, which are to be key focus points of the govern- Bank Report and FICCI-MRSS platform to showcase India this growth will slow down less than five positions. sanctioned by the Ministry of ment,” said Goel. Experiences>Shopping for Indians Indians are known for being shopaholics and for the revenue they add to the source destination. An increasing number of travellers are now choosing sightseeing over shopping and are immersing in local culture and attractions.

TT BUREAU ing and adventure sports which world to enjoy shopping as a are fascinating abroad. The ad- major activity. When compared iscovering new places has venture activities abroad are to sightseeing as an activ- Dbecome a key driver for drawing large number of Indi- ity, the percentage of travellers travel amongst Indians leading ans because of a perception who prefer to visit attractions to sightseeing as a major activ- that maybe they are safer and is less. “Destinations like Italy ity which mostly includes high more difficult than those avail- and the UK, especially Lon- points of natural beauty, ani- able in India,” he says. don have witnessed a large mal safaris, tourist icons, and share of Indian travellers flock- wildlife, says Guldeep Singh According to the report ing the markets for shopping Sahni, President, OTOAI. He ‘Outbound Tourism from In- expeditions. Eastern Europe says that while a few years dia 2015,’ the topmost com- Guldeep Singh Sahni Riaz Munshi Rajan Sehgal is now catching the eye of DDP Trailblazer 2016 Managing Director, N. Chirag Chairman-Northern Region back, shopping used to be an mon leisure activities of & President, OTOAI Travels, India Travel Award winner TAAI the Indian travellers and soon important aspect of an Indian Indian travellers abroad are these will also become hubs outbound traveller’s itinerary, shopping and sightseeing. for Christmas market shop- now with almost all interna- Approximately two in five In- penditure to shopping when that 42 per cent of travellers Riaz Munshi, Manag- ping,” he says. Dubai, Milan, tional brands opening shop in dian travellers made travel travelling abroad. A survey had planned the travel prima- ing Director, N. Chirag Travels, the US, Canada, the Far East, India, the charm of shopping plans primarily for shop- conducted by VisitBritain in rily for shopping. However, points out that Indians have in Singapore have been some abroad has dimmed. “The trav- ping, allocating a significant 2013 amongst Indian trav- what they shop differs by the past and still do, travel to of the most popular shopping eller today is seeking sightsee- proportion of their total ex- ellers to Britain estimated individual destinations. various destinations across the Contd. on page 12 TT_May-1st 2017_FINAL.indd 4 02-05-2017 17:15:33 BULLETIN MOT approves new MDA scheme The Ministry of Tourism has given its approval for the new Marketing Development Assistance (MDA) scheme that allows a maximum grant of ` 2.5 lakh to tourism service providers for promotional activities abroad.

TT BUREAU Under the MDA scheme, reimbursement, the applicant in case of J&K and states in MOT gives a maximum grant would’ve to request MOT for North East Region, the service he new Marketing De- of `2.5 lakh to tourism service approval at least 21 days in providers not having any for- Tvelopment Assistance providers, i.e. hoteliers, travel advance before going abroad eign exchange earning but with (MDA) scheme, administered agents, tour operators, tourist for promotional activity with the a total turnover of up to ` 20 by the Ministry of Tourism, transport operators for under- required list of documents. crore would also be eligible. Government of India, came taking tourism promotional into effect from April 1, 2017, activities such as sales tours, Only those tourism serv- According to MOT guide- however, the prior intima- roadshows, and participation in ice providers approved by the line, tourism service provid- tions received for promo- travel fairs/exhibitions abroad MOT, Govt. of India, and in ers must show a cumulative tional activities abroad up to by the way of reimbursement case of J&K and North East increase of 5 per cent in FEE March 31, 2017, will be con- towards air fare, participation states, tourism service provid- during a three year period, to sidered settled according to fee, hotel accommodation. ers approved by the state tour- be eligible for financial sup- the existing scheme guide- The Tourism Departments of ism department, are eligible for port under the new scheme, lines of July 9, 2015. all States and Union Territories benefits under the scheme. i.e. at the end of the year are also eligible for benefits 3, there must be a cumula- According to a letter under the scheme. The main Financial support under tive increase of 5 per cent in from the Ministry of Tour- objective of MDA is to the scheme would only be FEE over the base year. This ism, all claims received dur- available to companies clause will be made effective ing the year 2015-16 and with foreign ex- from the financial year 2015- 2016-17 will be considered change earnings up 16. Also, those service pro- in accordance with the ex- to a maximum of ` 15 viders including States/UTs isting scheme guidelines. All crore during the preced- who have participated in a the travel trade associations promote marketing of ing financial year. And minimum of two events (cov- such as FAITH, IATO, HAI, brand ‘Incredible In- ering sales tours, travel fairs/ FHRAI, TAAI, ATOAI, ADTOI dia’ in the established exhibitions and roadshows) and others have been asked markets as well as in one financial year will be to convey these guidelines to in the emerging provided financial support all stakeholders. markets. To avail the under this scheme.

TT_May-1st 2017_FINAL.indd 5 02-05-2017 17:15:37 GUEST COLUMN All-inclusive holidays on the rise Today’s travellers want to experience destinations rather than just navigating the world. VIEWPOINT Since planning the holiday in a stipulated budget can be strenuous, the concept of all-inclusive holidays is a good option for tourists who are always on the hop.

The millennial is king he hectic pace and hum- be imprudent to overspend added risk of cost overruns Different holidaying op- Tdrum of our daily rig- on holidays. leading to an incomplete and tions have their own charm revered species these days, this member marole means that holidays unsatisfying holiday experi- and cater to different sets are now a must to unwind, An ‘All-inclusive Holiday’ ence. However, the chances of people. The purpose and A of Generation Y is gaining popularity by disconnect from the routine, concept, as the name sug- of such cost overrun and reason for embarking on a the nanosecond. They are the influenced as release accumulated stress, gests, takes care of all as- missed opportunities are holiday differs and so does well as the influencers. They are part of the and enjoy the finer aspects pects of holiday- right from nullified when booking an the expected outcome or focus group and the target audience. This of life. Thanks to affordability, travel to accommodation, all inclusive holiday. Travel experience from a holiday. It better connectivity, and fund- food and drinks, entertain- and accommodation are as- could, however, be said with anomaly of a category, millennials are the ing options, a holiday abroad ment, and recreational activi- sured, as are a host of food conviction that no other holi- precious batch of our successors that will is increasingly becoming an ties. It is an experiential holi- and entertainment options daying option can match the have it all. The world is being designed as per annual ritual for a number of day concept which helps to and recreational activities for affordability, convenience, travellers. Holidays abroad combat overspending while the duration of the holiday. comfort, security and variety their needs and wants. Any and all service not only allow an individual on holidays and offers im- The traveller doesn’t have to of an all-inclusive offer. At the providers, whether it is an airline, a tour worry about overspending same time, all-inclusive holi- operator or an OTA, are tailoring their interface It is an experiential holiday concept which helps to and running up a huge credit days still have enough room card bill. to evolve and improve in the to accommodate them. But one thing that runs combat overspending while on holidays and coming years. common through them, and this is a pattern RIIHUVLPPHQVHÁH[LELOLW\DQGFDQEHWDLORUHGWR The advantages associ- that cannot be ignored, is technology. ated with this concept are the suit expectations and requirements of varying reason why all-inclusive holi- (The views expressed days have been gaining popu- The only way to get the attention of the age groups and interest areas are solely of the author. larity year after year. Whether hallowed millennial is by being technology- The publication may or may it’s a romantic break or an an- not subscribe to the same.) savvy. The more seamless and more adept nual family trip, everyone can your technology offering is, the more popular to experience different geog- mense flexibility and can be benefit from an all-inclusive you are. This is because, as a senior airline raphy and food but also give tailored to suit expectations package. Comparing the exist- an opportunity to understand and requirements of vary- ing destination holiday trend; official recently pointed out, they prefer zero and interact with people be- ing age groups and interest all-inclusive holidays turn out human interaction. A lot more has been longing to another culture. areas. Such an arrangement to be value for money preposi- said to define them and their behavior as offers multi-cultural environ- tion as they offer a hassle-free consumers. So if you are looking to innovate However, planning ment to the travellers and premium holiday experience. for holidays is not always offers huge advantage over All essential elements of holi- and evolve but don’t know where to start an easy task since it usu- manually hunting for the most daying (airport transfers; ac- from, all you need to do is study them and ally involves spending lot of affordable holiday deals, commodation, food, snacks, you’ll find your way. time and money. One also individually booking tickets bar, activities, entertainment needs to ensure that suf- for travel, accommodation, and parties) are handled by ficient amount of fund is entertainment, dining and the main service provider (ho- allocated but at the same leisure activities. Individually tel/resort), thus ensuring the Manoj Upadhyay time, expenditure must stay paying for each component standard and quality of serv- Country Manager-India ClubMed Ode to Indian outbound within the budget as it would of a holiday comes with an ices to their guests.

ome May and the outbound market Cwill return in full swing. In fact, with May and June being the major travel and India & China power GCC tourism spending months for Indians, outbound travel agents and tour operators are busier than In an effort to boost tourism economies, the Gulf Cooperation Council (GCC) ever. Looks like everybody has come out of demonetisation blues. When demonetisation countries are exploring different approaches to attract and satisfy visitors from two struck, it was worrisome as to how it would key growth markets — India and China. affect the summer business. However, contrary to earlier assumptions, outbound Potential travellers - Nearly 29% of the population summer travel did not really take a hit from currency crunch, as bookings are going on even in the luxury long-haul segment. Right High Net Worth Individuals Urban Middle Urban Blue Collar from travel exhibitions to roadshows, to NTOs, CHINA 1.4 million 146 million 90 million and the agencies, everyone is busy preparing <1% of working population 19% of working population 9% of working population for the next two months, especially when the High Net Worth Urban Middle+ most dreaded GST bill is set to come into Educated Urban Mass Urban Blue Collar INDIA Individuals effect in July. However, even that won’t deter 0.43 million 59 million 97 million the Great Indian Outbound market, as Indians <1% of working population 11% of working population 19% of working population Source: Goldman Sachs Source: Colliers are ready to spend for new experiences in new International’s report destinations out of the country. on ‘Capitalising on Potential travellers - Nearly 31% of the population Experiential Travel: China and India Mega Source Markets’

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TT_May-1st 2017_FINAL.indd 6 02-05-2017 17:15:38 STATES MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 7 Arunachal takes the adventure route At the first Arunachal Pradesh Tourism Conclave 2017, Dr. Joram Beda, Tourism Secretary, informed that tourism in the state has doubled in the past five years and wants the momentum to pick up through adventure and ecotourism.

are well-promoted in key cit- up for civil services as well. In mote and generate a strong AHANA GURUNG ies. Arunachal received a to- addition, the central govern- tourist traffic to the state. The he largest North Eastern tal of 3.5 lakh tourists in 2016 ment has recently granted partners include Oxigen- Tstate, Arunachal Pradesh and expects a steady 20 per site clearance approval for Wallet – the official e-wallet is leaving no stone unturned cent growth in the next three setting up of five greenfield partner for the department to attract more tourists to the years. Commenting on the airports in the country, includ- of tourism, MakeMyTrip – the region. In a first, the state’s issue of connectivity, Beda ing one in Itanagar. official partner in the online tourism department organ- informed that three greenfield travel portal category, Travel ised a tourism conclave in airports in Ziro, Pasighat and The state’s tourism de- Agents’ Association of India the capital to raise aware- Mechuka which are currently partment has also signed (TAAI) as the official partner, ness about the myriad offer- under defence services, have MoUs between four key part- and Fly Wings – the partner ings as well as investment been proposed to be opened ners to work together to pro- for hospitality training.

Dr. Joram Beda Tourism Secretary Government of Arunachal Pradesh It is the perfect place for water sports, thanks to the presence of the ÀYHULYHUVWKDWÁRZ through Arunachal

opportunities. The conclave was graced by Kiren Rijiju, Union Minister of State for Home, Govt. of India, along with other dignitaries like Ajay Singh, CMD, SpiceJet, and Capt. Swadesh Kumar, President, Adventure Tour Operators’ Association of In- dia (ATOAI), among others.

Arunachal Pradesh is by and large, gearing up to establish itself as an adven- ture tourism hub and aims to achieve this by fortifying rela- tionships with various partners and through theme-based festivals. Dr. Joram Beda, Tourism Secretary, Govern- ment of Arunachal Pradesh, gives more details on the ap- proach and says, “We have been organising the Kameng river festival in Mechuka, which promotes adventure in the state including others like Tawang festival, Ziro festival of music, Arunachal Spring Car- nival, etc. It is the perfect place for water sports, thanks to the presence of the five rivers that flow through Arunachal, and the three peaks that are yet to be conquered. In addition, it is home to as many as 25 dif- ferent tribes, setting the right tone for ecotourism.”

He added that while tour- ism in the state is at a nascent stage, the possibilities are im- mense provided the products

TT_May-1st 2017_FINAL.indd 7 02-05-2017 17:15:39 8 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 ATTRACTIONS Sands Macao bullish on MICE & leisure As part of Sands Resorts Cotai Strip Macao, seven hotels including The Venetian Macao and the recently-opened The Parisian offer a total of 13,000 rooms and suites, 150,000 sqm of meeting and exhibition space. Ruth Boston, Senior VP, Marketing and Brand Management, Sands China, speaks to TRAVTALK about the group’s plans for India.

SONIA BUTALIA FROM MACAU As part of Sands Re- From live music concerts to sorts Macao, the addition of Broadway and West End the- Kindly brief us about famous Venetian Resort-Hotel- The Parisian Macao offers atre and Vegas-style shows, Qyour brand and Casino in Las Vegas. Twice leisure and business travel- there are entertainment properties in Macao. the size of its sister property, lers and MICE delegates an events for the whole family The Venetian Macao, the The Venetian Macao features extraordinary retail experi- to enjoy. largest integrated resort of Shoppes at Venetian, interna- ence of more than 850 duty its kind in Asia, has become tional restaurants, the 15,000- free stores, from luxury to The Cotai Expo at The high street brands, as well Venetian Macao offers more as over 150 dining options. than 75,000 square metres We are planning to explore World-class entertainment of exhibition space, and is new markets, particularly includes live shows in The one of the largest exhibition Parisian Theatre and The centres in Asia. It is com- for leisure; we have China, Venetian Theatre, colourful plemented by 6,500 square Korea, India and South East Parisian and Venetian Street- metres of pillar-free ballroom mosphere performances, and space and 108 meeting Asia as our major markets live shows in the Cotai Arena, rooms with more than 18,600 in leisure business. We are all under one roof. square metres of flexible meeting space. going to the US for a 3-week Sands Resorts Macao trade mission has a clear vision to estab- What kind of lish Macao as Asia’s top en- Qoccupancy do you Ruth Boston tertainment destination, and see from around the Senior Vice President with the introduction of the world? Marketing and Brand Management, 1,200-seat, purpose-built During the peak sea- Sands China Limited The Parisian Theatre, is an- son and weekends, we see other step closer to realising very high occupancies. Over synonymous with innovative seat Cotai Arena, the luxury this ambition. The state-of- weekdays we tend to focus thinking, exceptional service Venetian Theatre, gaming fa- the-art venue, which officially on MICE and leisure groups. and unparalleled amenities. cilities that offer a unique Asian opened September 13, 2016, India is an important mar- gaming experience, and one of brings the very best in inter- ket for us in terms of MICE We’ll have an exciting The 90-minute show takes The 3,000-suite integrated the largest convention, meeting national entertainment from groups. Big holidays and fes- package coming up this Diwali the audience on a magical resort is a re-creation of the and exhibition centres in Asia. around the world to Macao. tive seasons are becoming and we also have ‘Smart Meet- audio-visual journey through more and more popular for ing’ package which offers a Michael Jackson’s 45-year visits, with tourists coming range of benefits depending on musical legacy. The show will in from China, Hong Kong the size of the group. be held till this September. and Taiwan, while Korea, Ja- pan and India are our three Is Sands China Guests and visitors alike strongest markets outside Q planning to promote can enjoy daily entertain- the Greater China area. The its properties for ment from French themed US is becoming a very im- destination weddings Streetmosphere characters portant market for us as is from India, as it’s a $14 including an eclectic mix Australia, Singapore, and the billion industry? of mimes, Parisian-themed rest of South East Asia. Even We do Indian weddings, ‘living statues’, ballroom though UAE is not a huge but don’t actively promote and can-can dancers, ‘Belle market for us at the moment, destination weddings. Our Époque’ costumed perform- we do get travellers from the focus is on MICE because ers, barrel organ players, region. We recently hosted a we obviously have seven accordionists, French song large Israeli group for a MICE hotels as part of Sands Re- singers, opera singers and event, which was very suc- sorts Macao, offering a total caricaturists. There is a new cessful. of 13,000 rooms and suites, touring Bollywood style show 150,000 square metres of coming up. Do you offer any meeting and exhibition space Qspecial incentives to and 334 breakout rooms. We also have hosted dif- the Indian travel trade? For us the meeting space is ferent concerts at the Cotai We do offer regular ho- very important as it drives Arena of The Venetian Macao tel packages to the Indian room nights, food and bever- every weekend. market. Currently we have age revenue and retail within spring packages in the mar- our 850 duty-free interna- Which are the new ket which are selling very tional brand shops as well. In Q markets you are well. The Venetian Macao addition we have 150 exploring for business is still our strongest selling restaurants, ranging from now? hotel for the Indian market food courts to Michelin- We are planning to but we do see a change starred restaurants. explore new markets, par- in trends as more Indians ticularly for leisure; we have guests are visiting The Pa- Tell us more about China, Korea, India and risian Macao. MICE visitors Q the entertainment South East Asia as our major to The Parisian Macao can activities planned at your markets in leisure business. enjoy all the facilities avail- properties. We are going to the US for able at The Venetian Macao; The Parisian Theatre a three-week trade mission Four Seasons Hotel Macao, has a full calendar till the because we believe we can Cotai Strip; and Sands Cotai end of the year. We try to get very good business from Central, which is comprised do different activities at this that country. Many compa- of hotel brands including St. venue and a lot of perform- nies are going global now Regis Macao, Cotai Cen- ances are aimed at the fam- and Asia Pacific is one of tral, Sheraton Grand Macao ily market. Thriller Live is a biggest growth areas, so Hotel, Cotai Central; Con- stunning theatrical concert we need to be in that mar- rad Macao, Cotai Central created to commemorate ket. India forms a very large and Holiday Inn Macao, the world’s greatest ever en- part of our business plan Cotai Central. tertainer, Michael Jackson. moving forwards.

TT_May-1st 2017_FINAL.indd 8 02-05-2017 17:15:42 TT_May-1st 2017_FINAL.indd 9 02-05-2017 17:15:44 FAMILYALBUM Canada comes calling Destination Canada, along with Nadir Patel, High Commissioner for Canada, hosted an evening for Bardish Chagger, Leader of the Government in the House of Commons and Minister of Small Business and Tourism in Canada, to discuss prospects with Mumbai trade fraternity.

TT_May-1st 2017_FINAL.indd 10 02-05-2017 17:15:53 TT_May-1st 2017_FINAL.indd 11 02-05-2017 17:15:54 12 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 NTO More than just an evening in Paris Rouen and Normandy hosted the 12th Rendez-vous en France Travel Market from March 28-29, 2017. On the sidelines of the tourism trade fair organised by Atout France, France Tourism Development Agency, TRAVTALK spoke to Sheetal Munshaw, India Director, Atout France, on the growth of Indian tourists in the country and the factors behind it.

ANUPRIYA BISHNOI FROM FRANCE We launched the first seen Indian honeymooners, 7KHÀUVWTXDUWHURI online training programme in families, couples and affin- Has there been What are the reasons France for Asian market in ity travellers with just women Q a surge in Indian Qfor this phenomenal has already shown an in- which India was a big part. travelling together. We have arrivals to France? growth? FUHDVHRISHUFHQW They have access to a train- even started to work on the I am very happy to say Atout France is promoting ing programme where they youth market. This has also that since I have taken charge, the destination as differently in visa statistics depend- can better acquaint them- benefited us in enhancing our the number of Indian tourist as possible. We have had the ing on the areas like selves with the specificities of seasonality because earlier it arrivals in France has been ‘Be There, Do That,’ campaign our market. We also launched was just the Indian summer on the uphill. In 2015, we for three years with an aim to Mumbai, Pondicherry a dedicated 200-page guide where France sought tourism witnessed a 45.8 per cent showcase France differently. or Delhi. on how to welcome Indian while today; there is tourism rise, wherein, we went from We then launched the cam- clients. Also, we launched throughout the year. 365,000 travellers to 500,000. paign, ‘Made in Paris’ last year Sheetal Munshaw an Indian wedding guide, The 2016 figures are still and this year, we launched the India Director because we saw a surge in Tell us about Atout awaited. However, what we campaign, ‘Made in France.’ Atout France Indian weddings in France Q France's marketing do know from the indications The idea is to take it to the across different regions. strategy? of visa statistics is that, there next level and talk about not In fact, Monaco had three Social Media is some- has been over 15-30 per cent only different experiences but Indian weddings last year. thing we are getting more growth over 2015. So we are experiences that are authentic active in. it has become a very optimistic about 2016. to France. In addition to that, ample is our gourmandise, been no change in the ease How do you see the very important part of our The first quarter of 2017 has we launched our global strat- mountains, nightlife, fashion, of delivery and swiftness of Q change in travellers’ global strategy. The world already shown an increase of egy which is called ‘Marques shopping, etc. We work very the process. We have 14 RTQſNGHTQO+PFKC! is going digital and this is 20-35 per cent in visa statistics Mondiales’. We have hand- closely with the Ministry of centres in addition to four We’ve seen a lot of de- the best way for us to com- depending on the areas like picked certain brands which Tourism and External Af- Consulates and an Embassy velopment especially with municate with all our audi- Mumbai, Pondicherry or Delhi. we think will allow us to ride fairs, and at the Embassy which makes 19 points of groups spending around 3-5 ences across the board. We Also what is very encouraging on the wave and leverage on and Consular level with VFS, contact and its growing. In nights in Paris, which is a big noticed through the launch for us is that we have seen a the brand to better position to ensure that there is seam- addition to that, we are also leap. We’ve also seen a huge of movie Befikre and the boost in the regional presence France to create better less facilitation of visas. To- working on the French side surge in the incentive mar- testimonial that we got from of France in the itineraries of destination awareness. day, there is a 48-hour de- where we acclimatise the ket. We received the largest Ranveer Singh which gave the Indian travel agents and liverance of visas. Despite French suppliers and travel incentive group in Decem- us more than two million hits. tour operators. They are doing On the other hand, we the implementation of bio- professionals with what to ber 2015. FITs is something Also, we have moved to the things differently, showcasing have identified our ‘Pôles metrics in November 2015, do to be better received by where we have seen the larg- site.fr recently which is a huge different regions of France. d’excellence’ which for ex- we have seen there has Indian travellers. est growth. We have definitely plus for us. Indians prefer experiences Skål Delhi’s Exec Committee Contd. from page 3 nation, it is usually and purely and explains that whether In- With a new team in place, the new core members of for experience.” dian travellers prefer shopping destinations amongst Indians. or sightseeing depends on the Skål Delhi chapter plan to add more value to the club Though being spendthrift, an C.P. Sharma, Managing type of trip they take; when Indian shopper is both value Director, Neptune Travco, says on a family trip, or couples, by hosting expert speakers and team-building activities. and status conscious even as the demographic of the In- then shopping is a must do when shopping abroad. How- dian traveller is changing, so is which could change for a solo ever, with the changing times, the choice between shopping traveller. “However, by and TT BUREAU ate past President; Homa the industry claims that the and sightseeing. “Gradually large sightseeing and shop- Mistry, Member; Ankush charm of shopping tourism is as young Indian travellers are ping are simultaneous kål Delhi’s newly elected Nijhawan, Member (Direc- wearing off. Rajan Sehgal, travelling to faraway destina- activities,” he says. SExecutive Committee for tor, Young Skål); Rajinder Chairman-Northern Region, tions, they are more drawn to the term 2017-2019 recently Rai, Member; Tekla Maira, TAAI, says, “If I go back 10 the culture, heritage, attrac- Sudesh Behal, Direc- held their first meeting of the new Member; Rohit Khosla, years to identify tourism trends tions, and even adventure tor, Indo Asia Tours, takes term on April 19 at ITC Mau- new Member, Sunny Sodhi, amongst Indian travellers, then activities. Shopping is over- this a step further and ex- rya New Delhi which gave new Member. the members, old and new, an opportunity to break the In addition, Skål Delhi ice. Skålleagues interacted Sunil Gadhiok has launched a Young Skål over lunch and discussed President club which aims to nurture ongoing happenings. Speak- Skål Delhi talent and shape budding ing on the occasion, Sunil professionals into strong Gadhiok, President, Skål In terms of club leaders of the future. Gadhiok Delhi, said, “With the com- activities, members informed that the member- mencement of the new ship for Young Skål is current- term, we will continue aiding can expect more ly around 30-member strong memberships to the chapter team-building which will soon be officially which currently stands at a formalised and taken forward C.P. Sharma Shravan Bhalla Sudesh Behal 200-member strength. Skål activities and in the next few months. Managing Director CEO Director Delhi is the second largest Neptune Travco High Flyer Indo Asia Tours events that are in chapter globally and our aim is to take it to the top. In terms sync with the Core Committee shopping was an integral part ruled by a large margin. The plains that once tourists ma- of club activities, members current happenings of the travel itinerary. It was a planning stage of an itinerary ture and become travellers can expect more team-build- The new core commit- status symbol for many to re- includes 80 per cent of activi- in the true sense, shopping ing activities and events that tee members are Sunil Gadhiok, Greesh Bindra, turn from foreign destinations ties that can provide the local doesn’t remain priority. “Indian are in sync with the current Ranjit Vig, Ajay with a number of bags full of flavour and experience while travellers have moved on to happenings, along with expert The new core committee Bhatnagar, Sanjay Datta, exploits. However, today this 20 per cent of the trip is either explore experiences, want to speakers to give more value members include Greesh Homa Mistry, Ankush is not the case nor is shopping reserved for shopping or some- interact with local culture and for the membership. CSR has Bindra, Vice President; Nijhawan, Rajinder Rai, a criteria in decision making times even skipped.” Shravan lifestyle. Food is also an area always been one of our pri- Ranjit Vig, Secretary; Tekla Maira, Rohit Khosla, process amongst Indian travel- Bhalla, CEO, High Flyer, adds where Indian travellers are ex- orities and the emphasis will Ajay Bhatnagar, Treas- Sunny Sodhi lers. When they decide a desti- to the change in travel patterns perimenting in.” continue for the coming term.” urer; Sanjay Datta, Immedi-

TT_May-1st 2017_FINAL.indd 12 02-05-2017 17:15:57 TT_May-1st 2017_FINAL.indd 13 02-05-2017 17:16:01 14 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM

Inbound takes centre stage at GITB The who’s who of the tourism and hospitality industry flocked the 10th edition of GITB held from April 23-25, 2017, in Jaipur. The show offered networking opportunities and relationship building among Indian exhibitors and foreign buyers to promote the tourism potential of India in the international market.

Contd.Contd on page 16

TT_May-1st 2017_FINAL.indd 14 02-05-2017 17:16:16 TT_May-1st 2017_FINAL.indd 15 02-05-2017 17:16:18 16 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Red carpet laid out for foreign buyers

Contd.Contd on page 24

TT_May-1st 2017_FINAL.indd 16 02-05-2017 17:16:32 HOTELS MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 17 Anantya targets Oz, Kolkata next stop for DS Group Germany markets DS Group is all set to open its new property in Kolkata, reveals Nikhil Anantya Resorts has witnessed Vahi, Senior VP, Hospitality Operations & Development, DS Group.

a surge in wellness tourism from TT BUREAU transcends into business be adding it to our exhibiting as well,” he said. list very soon.” Germany, Australia and the UK. regular participant at A the Great Indian Travel Giving a low-down on He believes that technol- TT BUREAU Africa and Canada are look- Bazaar (GITB), Nikhil Vahi their properties, Vahi in- ogy is the need of the hour to- ing at Anantya for destination was happy with the turnout at formed, “We are exhibiting day, right from the conceptual nantya Resorts, located weddings. Honeymooners the latest edition of the event our four hotels, namely our stage of a hotel, till the execu- Ain Travancore on the can cosy up on a romantic in Jaipur. “We have been boutique brand in Jim Cor- tion, as well as the day to day banks of Chittar Lake, sets getaway in Anantya's private participating in GITB for bett Park–Namah, Manu running of a property. “Tech- the ideal tone for a relax- pool villa, and enjoy private a couple of years now. It Maharani in Nainital and nology is very fast paced and ing getaway. Acres of rubber candlelit dinners amidst a fit- is our fourth year and it’s also Crown Plaza, Jaipur, as one has to look at forecasting plantation envelope the re- ting setting. Guests who like always been beneficial. well as the Radisson in Gu- and what will be trending in treat which boasts of different the outdoors enjoy the hiking We had FTO’s visiting us wahati. Our 5th hotel is under the future. I believe that one Nikhil Vahi Senior Vice President, Hospitality types of villas along with a and cycling trails within the and our schedules were project stage, which is at should be as close to technol- Operations & Development, DS Group spa called Astitva that brings rubber plantation.“ fully packed. I hope this Kolkata airport, and we will ogy as they can,” he claimed. the ancient art of Ayurveda to the forefront. The property provides authentic Ayurvedic services with the Pankaja- kasthuri Group that runs the Pankajakasthuri Ayurvedic College and Hospital and is a renowned name in the field.

Anantya's popularity as a destination resort has been growing year after year.

Lavanya Ramachandran Director Anantya Resorts

Lavanya Ramachandran, Director, Anantya Resorts, says while the property is popular among domestic travellers, an increase in well- ness tourists is expected this summer. “We are making a big push towards expanding into the health and wellness market,” she says. “Guests from various countries like Germany, UK, and Australia are looking to experience ho- listic wellness and so, we are gearing up towards a busy inbound season. We are ex- pecting a bigger movement from the Australian market this year for Anantya's yoga retreats and guests from Ger- many for Ayurveda. Anantya has also teamed up with pre- mier yoga providers to con- duct 200-hour internationally certified yoga teacher training programs.” Sattvic diet is also available for guests who want to indulge in the Ayurvedic experience all the way.

The resort’s serene ambience has also made it a favourite among honey- mooners and nuptials and Ramachandran informs of several customised facili- ties that are on offer to make the experience even more personalised. She explains, “Several couples from South

TT_May-1st 2017_FINAL.indd 17 02-05-2017 17:16:34 TT_May-1st 2017_FINAL.indd 18 02-05-2017 17:16:36 TT_May-1st 2017_FINAL.indd 19 02-05-2017 17:16:39 20 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 CRUISES A-ROSA in India with STIC Travel Group A-ROSA River Cruises has partnered with STIC Travel Group in order to introduce sailings to Eastern Europe and promote its various itineraries in the Indian market.

TT BUREAU Group’s extensive B2B net- the resonance in the market work of partners across the place will be but the com- -ROSA offers premium country will allow us to capi- pany is confident that the Aexperience of Eastern talise on their knowledge of products that it offers will Europe on a river cruise. As the market and promote the soon find an avid following a 4-star Plus river cruise, A- product better,” says Darren in India. “We prefer to work ROSA caters to the premium Caldwell, Sales Manager- with partners who are not segment of travellers. “We International and Coordina- just trying to find any product are very excited about our tor International Standards, to sell, but to find the right new partnership with STIC A-ROSA Flussschiff GmbH. product for the market. This Travel Group and the possi- combined with STIC Travel bility to show the Indian trav- He feels that with any Group’s experience in the el market a new way of ex- new product it is always dif- Indian market, offices and ploring Europe. STIC Travel ficult to gauge exactly what sales presence in all the ma- jor cities of India, make them the ideal partner,” he adds.

Darren Caldwell Sales Manager-International and Coordinator International Standards A-ROSA Flussschiff GmbH

STIC Travel Group’s experience in the Indian market make them the ideal partner

Danube is A-ROSA’s most popular itinerary which offers an experience of East- ern Europe. The five-nights sailing and seven-nights sail- ing covers popular cities like Vienna, Budapest and Bra- tislava. Excursions are not included which allows flexibil- ity to the guests during land visits. The river cruise offers a high standard of service, buffet-style restaurants which include alcoholic and non- alcoholic drinks. Vegetarian meals are also available on- board. Caldwell claims that A-ROSA caters to families better than any other cruise line and children aged 15 and younger travel for free.

He points out that the prices offered to the travel- lers are approximately 50 per cent lower than cruise rates offered by other luxury river cruises which are already active in the Indian market. “Depending on the cruise and time of year, the rates begin at about €115 per per- son per night. Given the fact that the cabin, transportation to the next city and all meals and drinks are included, the price is reasonable and young children on board do not cost anything at all,” he says.

TT_May-1st 2017_FINAL.indd 20 02-05-2017 17:16:47 TT_May-1st 2017_FINAL.indd 21 02-05-2017 17:16:49 22 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Ras Al Khaimah entices Mumbai agents The Ras Al Khaimah (RAK) roadshow held in Mumbai recently saw more than 100 travel agents and tour operators come together to meet 17 sellers who were present at the event, which included DMCs, airlines, hotels and attractions.

TT_May-1st 2017_FINAL.indd 22 02-05-2017 17:16:59 AGENTS MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 23 Pushing Russia India big market for Oman Air for MICE Ihab A. Sorial, Senior Vice President-International Sales, Oman Air, says they are studying places in India they should fly to. Offering MICE packages for Russia and

CIS, Dimaz Group showcases exclusive TT BUREAU the moment we see we are tination and competition for ready, the connectivity will be Oman Air is not as fierce as products from this region, like military tank man Air has completed tweaked,” he adds. it is in other sectors, he says. Otwo years in Goa. Sorial “We have Qatar Airways and ride and zero-gravity flight experience. says the journey has been Sorial says India is a very other low cost carriers and very successful so far. “We big market and has huge po- hence I can see a big oppor- eign missions for hassle-free TT BUREAU started with four flights and tential for the airline. “We have tunity here in this state,” Sorial visa services to the travelers,” today we have seven flights. a big force of Indians working says, adding that their focus is laiming to have vast Synghal adds. Among the We have new recruits and for us at Oman and India is the on Europe and London (UK) Cknowledge and experi- activities that Dimaz can ar- have put in a lot of empha- third largest revenue genera- currently. “We have changed ence in an offbeat destination range are not just hot air bal- sis on our people.” In India, tor for us. We are studying in the schedule and connectiv- like Russia and Common- loons and helicopter rides but Oman Air has just increased India to cover new destina- ity at Frankfurt and it will help Ihab A Sorial wealth of Independent States also a military tank ride, fighter capacity by 6000 seats which Senior Vice President-International Sales tions and sectors and once we Goa a lot. The focus is to get (CIS), Mumbai-based Dimaz jet sorties, and even zero includes for metropolis and Oman Air decide on it we will launch it,” more European passengers to Group specialises in MICE gravity flights. Calicut in Kerala. “In Goa, he adds. Goa is a leisure des- Goa,” he adds. to this region. It organises dealers meet, award cer- emonies, conferences and gala events for corporate cli- ents from India.

But it is not limited to this. Manish Synghal, Chairman and MD, Dimaz Group, adds, “We also assist with all kind of requirements of film production houses in Bollywood for shooting of films in Russia and CIS

Manish Synghal Chairman and MD Dimaz Group

countries. We offer great and exclusive packages because we have tie-ups with leading international chain of hotels, reputed Indian restaurants in Russia mainly in cities like Moscow, St. Petersburg and Sochi for our event manage- ment and MICE activities.”

The promoters of Dimaz Group have their presence in Russia and CIS since the early 1990s. Synghal explains, “We speak their language and enjoy good relations with local authorities, reputed hotels, Indian restaurants, transport companies and the local guides. Yes, the cost and quality of services offered by Dimaz are much better than other service providers to Russia and CIS.”

The company offers free visa tour packages for the Indian travelers arriving on international cruises to St. Petersburg. “One of our group companies, Dimaz Agastyaa Productions Private Limited, is assisting a few Bollywood production houses for film shoots in CIS this season, which will help promote travel to the CIS from India. Dimaz works closely with the CIS for-

TT_May-1st 2017_FINAL.indd 23 02-05-2017 17:17:01 24 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Networking opens doors to inbound

Contd.Contd on page 26

TT_May-1st 2017_FINAL.indd 24 02-05-2017 17:17:14 AVIATION MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 25 Guests steer the course for Jet Airways Jet Airways’ focus on guest experience has steered it towards constant innovation and much of it has been brought about by the unstoppable force of technology. The airline is currently running a pilot programme of linking Aadhaar card with bookings that allow passengers to travel without any ID for Bengaluru airport, another first of its kind.

ment modes with 21 options physical boarding pass. “We gers to travel without any ID. Finally, it all boils down technology simply because HAZEL JAIN today including the latest Uni- were the first ones to have an “This is currently a pilot pro- to offering choice to custom- the aircraft is in itself a tech- good indicator of success fied Payments Interface (UPI) iWatch app and the first to al- gram for Bengaluru airport. ers. Shanmugam adds, “We nological marvel. You have A for a company, second and the first airline to do that. low check-in on Twitter. India’s When the boarding pass is operate on four Cs: Choice, to see what the customer only to its P&L, is customer Starting from check-in kiosks eco-system is changing and scanned, the system opens up Convenience, Comfort and experiences with other feedback and Jet Airways at airports to e-tickets, Jet digital is becoming an impor- the Aadhaar ID. The technol- Connectivity but my favourite service providers and then seemed to have scored high Airways was the first airline tant part of it,” Coutinho says. ogy is working beautifully and is Choice. We demonstrate replicate that convenience points on that account. It re- to work with airports like Ben- it’s just a matter of scaling it up this in our interactions with into the airline industry. We cently won the 'Best Airline galuru and Hyderabad to bring Yet another first that the across airports. We are talking them across platforms and no longer talk about the air- - India' by TripAdvisor's first in mobile barcode technol- airline is working on is link- with multiple airports including from the time they get on line industry alone but also annual Travellers' Choice ogy that allows passengers ing the Aadhaar card with the international ones like Changi,” our flight until they get off. include other industries in awards for airlines. This, says to board their flights without a booking that allows passen- Coutinho adds. The entire industry works on the conversation.” Jayaraj Shanmugam, Chief

Jayaraj Shanmugam &KLHI&RPPHUFLDO2IÀFHU Jet Airways (India)

Commercial Officer, Jet Air- ways (India), is a reflection of the company’s growing inflec- tion on its customers. “Our philosophy is ‘guests first’. Af- ter streamlining our company in 2014, we went back to the basics to see what will drive our business forward. Things have changed dramatically now and the way customers book us has also changed. We are talking about the millennials and we need to adapt to them,” he says.

Belson Coutinho Vice President – Marketing, eCommerce & Innovations, Jet Airways (India)

This journey was made across several touch points that meets with customers. Belson Coutinho, Vice Pres- ident – Marketing, eCom- merce & Innovations, Jet Air- ways (India), who has been at the forefront of some of its innovations shares insights. “It started with how custom- ers interact with us as a brand and the website was the core. Not only did we revamp it, we even customised it to ca- ter to our visually-challenged guests and guests with hear- ing disability,” he says.

Jet Airways claims to be a first-mover for many in- dustry innovations. It brought onboard the latest digital pay-

TT_May-1st 2017_FINAL.indd 25 02-05-2017 17:17:16 26 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 FAMILYALBUM Showcasing best of

TT_May-1st 2017_FINAL.indd 26 02-05-2017 17:17:31 AGENTS MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 27 Wendy Wu woos Indians to SEA Etihad, Jet Airways sign Wendy Wu Tours, a US-based tour operator, is now foraying into the agreement with Maharashtra Indian outbound tourism market with Holidays on Tracks, their recently Etihad Airways and strate- MoU in Mumbai. Under the gic partner Jet Airways have agreement, the three entities appointed India representative. signed an agreement with the will pool marketing resources Government of Maharashtra to to participate in travel-trade promote tourism. The partner- events in key markets such as TT BUREAU tures as well as FIT tours to cially in Tier-II and Tier-III cities Education, sales based incen- ship will enable both airlines to the UK and the UAE; jointly pro- the travellers to the popular looking at newer destinations tives and back office support capitalise on their links with Ma- mote ‘Destination Maharashtra’ olidays on Tracks, an ex- and unexplored destinations and newer product formats and is critical for any new product harashtra and propel domestic through advertising campaigns; Hclusive B2B travel market- in the region as well like Viet- this opportunity will reach out to be accepted and to produce and international arrivals into and organise inbound familiari- ing and sales organisation, nam, South Korea, Myanmar, to them and give them a brand the desired results.” the state capital Mumbai and sation trips for travel agents. has been appointed as the ex- etc. The company will focus on to associate with, creating a beyond. It is the first time an In- Collectively, the two air- clusive in-market India repre- selling fully inclusive land-only unique distinction for them in Saran further feels that dian state has signed a tourism lines operate five flights a day sentative for Wendy Wu Tours packages through their net- their markets. We will create currently there is very little collaboration agreement with between Abu Dhabi and Mum- in order to tap into the ever work of Indian travel agencies Exclusive Regional Agency business which is mapped the airline sector. bai. In addition, Jet Airways flies growing Indian outbound tour- whilst creating the opportu- Partners and provide them all from India and the company Maharashtra Chief Min- daily between Maharashtra’s ism to South East Asian desti- nity for the agents to add the air the tools enabling them to pro- is looking forward to some ister Devendra Fadnavis pre- second largest city of Pune and nations, China and Japan. component. He says, “There is mote Wendy Wu Tours through early successes through its sided over the signing of the Abu Dhabi. a major chunk of agents, espe- their respective market places. agency network. The company will be re- sponsible for creating market awareness, educating agents and handling reservations

Ashish Saran Director & Founder Holiday on Tracks

for Wendy Wu Tours. Leslie Peden, President, Wendy Wu Tours, expressed delight upon the new appointment that will allow them to tap into the significant demand for travel to the region. He says, “Holi- days on Tracks can introduce Wendy Wu Tours’ escorted

Leslie Peden President Wendy Wu Tours

groups and private tours as well as custom itineraries to the Indian market. With their unique experience, strong trade relationships and proven track record of success in launching new international products for India, we are con- fident that Holidays on Tracks will springboard and acceler- ate our entry into the Indian outbound market to Asia.”

Ashish Saran, Direc- tor and Founder, Holidays on Tracks, explains that Wendy Wu Tours offers all inclusive tours and the price includes everything from hotels, tours, transfers, meals and all local entry fees and taxes except gratuities. He feels that the unique feature of the company is that it offers group depar-

TT_May-1st 2017_FINAL.indd 27 02-05-2017 17:17:34 28 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 AGENTS Swiss Quality Hotels on roomsXML Experiential tours Travel agents using the roomsXML platform can now get access to all the in demand Swiss Quality Hotels International hotels at attractive wholesale rates. Regular holidays are evolving into experiences and bringing about TT BUREAU Prakash Bang, Founder awards and accolades, and Executive Chairman, including 'MSE 2' high this change is Vedic Walks. wiss Quality Hotels Inter- roomsXML.com, says, “Swiss credit worthiness certifi- Snational represents more Quality offers travel agents cate from CRISIL – an S&P than 60 quality-oriented and wide range of first-class ac- Global company. “We see TT BUREAU about the gradual change individually-run hotels across commodation options to huge potential with room- is Anirudh Shukla, Founder 40 cities and resorts in Swit- choose for their customers. sXML. With their innovative he idea of holidaying and Director, Vedic Walks, zerland, Germany and Italy. Guests booked into one of technology and distribution Tis undergoing a subtle who says, “Talking about Ra- Under the recently-signed the member hotels can be reach in emerging mar- change and Vedic Walks, jasthan, travellers are now direct distribution agreement, guaranteed of Swiss-style kets like Asia Pacific and a division of Active Inter- looking for experiences be- Prakash Bang travel agents using the rooms contemporary, efficient and Middle East, we look forward Founder and Executive Chairman nationals Travel Network yond forts and palaces. Ex- XML platform get access to open-minded hospitality.” to welcoming scores of guests roomsXML.com, India Travel Award winner is helping bring this about periences that involve human all the Swiss Quality Hotels at our group properties,” by offering bespoke and interaction be it with an artist at attractive wholesale rates roomsXML is win- says Amjad Nashashibi, Marketing, Swiss Quality experiential tours to the for a workshop or a home with abundant availability. ner of numerous industry Director Sales and Hotels International. inbound traffic. Speaking cook for cooking lessons.”

Anirudh Shukla Founder & Director Vedic Walks

The UK, US, Spain and France are his biggest source markets. But the company has seen growth in experiential travellers from Brazil, Australia and New Zealand in the past two years. “Nevertheless, inbound tour operators in India remain our biggest market for experiential tours. We service the B2B market as well and with pride. Our division, Vedic Walks, has been developing bespoke tours and experiences for top inbound travel DMCs in India. We go a step ahead and offer ‘white label’ services to our B2B partners to keep their brand promise,” Shukla adds.

Until now, Vedic Walks had been working as an experiential travel partner in Rajasthan for high-end luxury tour operators in India. But it believes the time has come when it should also offer ground-handling services which generally include transport, guide and assistance. Shukla says, “The biggest advantage for our partners is that they will not have to go back and forth for developing new products and getting product updates.”

Small groups now look for indigenous experiences, less time for shopping and more for cultural exchanges and option for boutique hotels. “So, if you are an inbound travel company and still do not have a service provider for experiential tours, you need to either revisit your product or change your mar- ket. Every time you propose a generic travel product, it is as good as an opportunity lost,” he says.

TT_May-1st 2017_FINAL.indd 28 02-05-2017 17:17:36 TT_May-1st 2017_FINAL.indd 29 02-05-2017 17:17:38 MAY 2017 South India Travel Awards Kochi 3rd UNWTO World Forum Gipuzkoa, Spain 8 on Gastronomy Tourism Rendez-vous Canada Calgary, Canada 75(1= Auckland,  New Zealand ,7%&KLQD Shanghai, China  Australian Tourism Exchange (ATE) Sydney, Australia  IMEX Frankfurt, Germany  Phocuswright Europe Amsterdam,   Netherlands INDABA Durban, South Africa WTM Connect Asia Penang, Malaysia  3$7$$QQXDO6XPPLW Negombo  Sri Lanka Connections Luxury Ireland  FICCI Wedding Tourism Summit New Delhi  IATA Business Travel Summit Geneva   &,1=0HHWLQJV Auckland 0D\ New Zealand -XQH

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TT_May-1st 2017_FINAL.indd 30 02-05-2017 17:17:40 OPPORTUNITY MAY 1ST FORTNIGHT ISSUE 2017 TRAVTALK 31

TT_May-1st 2017_FINAL.indd 31 02-05-2017 17:17:42 32 TRAVTALK MAY 1ST FORTNIGHT ISSUE 2017 MOVEMENTS Pullman Novotel New Delhi Aerocity Royal Orchid Suites Elbon Conferences & Events New Delhi Bengaluru New Delhi Pullman and Novotel New Delhi Aerocity has announced the Royal Orchid Hotel has announced the appointment of Dr. Shinoj Rajiv Pande has joined Elbon Conferences and Events, a PCO appointment of Tristan Beau de Lomenie as Director of Operation Joseph as the General Manager for Royal Orchid Suites. Joseph division of Minar Group, as Senior Vice President (Business LUXE Hotels India apart from his current comes with more than nine years of 'HYHORSPHQW  +H EULQJV ZLWK KLP  role as General Manager Delegate of experience in hospitality. Prior to joining years of MICE experience. Pande’s last Pullman and Novotel New Delhi Aerocity. Royal Orchid Suites, he was the General assignment was with Plan it! Meetings Lomenie has been associated with Manager at Ginger Hotels-Taj Hotels & and Conferences where he spent nearly $FFRU+RWHOV IRU DOPRVW  \HDUV QRZ Palaces. He also worked with some of a decade. In his career spanning more having been responsible for managing the renowned brands such as ITC Riwaz, than two decades, Pande has worked many AccorHotels across many brands Kumarakom Lake Resort and Muthoot with corporates like WISITEX, Carlson and locations. With AccorHotels India, Hotel, to name a few. In his new role, Dr. Wagonlit, SITA, Trade Wings, Creative Lomenie has been associated since Shinoj will be responsible for overseeing Travel, TCI and MCI. Pande started  ,Q KLV H[WHQGHG UROH the performance of the brand’s his MICE career with standalone Lomenie will be responsible properties in India in terms exhibitions at WISITEX for the operations of all the of strategic direction, guest )RXQGDWLRQLQ luxury and upscale hotels satisfaction, and day-to- in India. day operations.

The Courtyard Marriott Kochi Airport Hotel JW Marriott Pune Yogesh Bisht has joined Elbon Conferences & Events as Senior 9LFH 3UHVLGHQW +H FRPHV ZLWK RYHU  \HDUV RI H[SHULHQFH Kochi Pune Michael Lestourgeon joins Courtyard Marriott Kochi Airport hotel as in the areas of MICE, Sales and Operations, Management, Debarati Bose has been appointed as the Director of Sales and Administration and Leadership. His previous engagement WKHQHZ$VVRFLDWH'LUHFWRURI6DOHV/HVWRXUJHRQFRPHVZLWKRYHU Marketing for JW Marriott Pune. In her current role, Bose will be years of experience in the hospitality industry. was with Plan it! Meetings & Conferences. spearheading responsibilities such as MICE sales, operations, administration, In his new role, Lestourgeon would lead in setting annual budgets, forecasting, planning, developing and implementing the guidance and motivating team members analysing revenue reports and strategy are his forte. His past assignments Sales strategies for Courtyard Marriott Kochi building to increase the hotel’s RevPAR Airport hotel and Kochi Marriott hotel. have been with Indtravels (Carlson and the banquet sales, amongst others. Wagonlit), ITC Travel House and Travel Prior to joining the Courtyard Marriott Over the years, she has been handling Kochi Airport, he was the Associate Corporation of India. He has a passion for sales operations and marketing travelling, trekking, motorcycling and Director of Sales, National Sales Marriott responsibilities with the Oberoi Group. International. He has worked in different bicycling and pursues these Her expertise lies in strategically aligning activities in his spare time. capacities with Marriott India as objectives and activities will see her well as other major hospitality execute a pivotal role in all sales chains like Gulliver’s Travel & marketing decisions. Associates, Westin and Le Royal Meridien.

JW Marriott Pune Hotel Royal Orchid Jaipur Marriott Hotel Pune Bengaluru Jaipur Aparajita Das has been appointed as Director of Services of JW Armed with an MBA in Marketing, Akash V joins Hotel Royal Orchid Azeem Khan joins Jaipur Marriott Hotel as its Assistant Marketing Marriott Pune. She has more than a decade of experience in the as its Marketing Manager. He will be responsible for leading the & Communication Manager. In his new role, Khan will be looking housekeeping department. Das holds a three year marketing team as well as overseeing entire DIWHU FRPSOHWH RIÁLQH DQG RQOLQH PDUNHWLQJ Diploma in Hotel & Catering Management marketing plans for all hotels. Before activity at Jaipur Marriott. Armed with from the Institute of Advanced Management joining Royal Orchid, Akash has worked an MBA in Marketing, Khan has worked and a Bachelor’s degree in International in South Africa, Dubai and India with as Assistant Marketing Manager at Hospitality Management from Queen Mirah Hospitality where he handled Holiday Inn Jaipur City Centre. He 0DUJDUHW8QLYHUVLW\6FRWODQG\HDUV marketing for brands like Rajdhani and has an overall work experience of four ago, she began her career with the Taj Rasovara. In his new role, Akash will be and a half years. group and has worked at hotels like responsible for designing the strategies in Novotel - Kolkata Hotel & Residences, marketing & communications. The Ritz Carlton Bangalore, The Courtyard by Marriott Pune, The Oberoi Trident - BKC, The Oberoi Grand Kolkata, and The Taj Coromandel, Chennai.

Technology connoisseur Matthew Powell, MD, Krishna Kumar, General Manager, Radisson Ranjeesh P.K., General Manager, Davanam Sarovar Travelport Middle East and South Asia, is a Hyderabad HITEC City, loves cycling and travel. Portico Suites, Bengaluru, believes in working hard and quintessential experiential traveller. When it comes to “There is nothing that beats a long ride very early relaxing well. “The hotel business is a demanding one vacations, he shies away from the glitz and glamour in the morning which sets up my day beautifully and I welcome any chance to ride out on my Harley to of high-end properties and instead opts to stay in too. Cycling and travelling are the most enjoyable de-stress. Spending time at home with my wife and traditional huts, immersing himself activities I indulge in,” he says. son are blissful moments for in the local culture. “I personally Thailand remains his favourite me, and I look forward love Vietnam, especially the destination with Phi Phi to us spending time north part. Everything is islands being his preferred together on a Europe so peaceful and pristine place to visit. “My most tour where we can there!” he claims. His most memorable holiday remains soak in the best of memorable experiences a three week trip along the culture, food, and have been the trek to Mt. Andaman Coast with the experiences,” he Kilimanjaro as well as family,” Kumar adds. adds. some relaxing time off in the shacks of Goa.

TT_May-1st 2017_FINAL.indd 32 02-05-2017 17:17:48 TT_May-1st 2017_FINAL.indd 33 02-05-2017 17:17:51 HOTELS Clarks Inn forays into Nepal After establishing itself in the Indian market, Clarks Inn Group of Hotels is all set to open its latest property in Kathmandu, Nepal, reveals S.N. Srivastava, President & Co-founder, Clarks Inn Group of Hotels.

NISHA VERMA On what basis do you choose a seas. We have worked hard in develop- Qnew destination for a hotel? ing resources at unit levels to leverage Please elaborate on Clarks Inn Every region in India is showing each others’ strength. QGroup of Hotels’ foray into new strong economic activities and recording markets? even stronger economic growth. There- What incentives do you offer the Clarks Inn witnessed huge growth in fore, at this period of growth and pros- Qtravel agents to boost sales? 2016 as it added a total of 21 new prop- perity in India, I personally see the ‘desti- Travel agents and tour operators are erties, including 12 operational hotels, last nation’ less of an issue for a hotel project one of our closest business partners and year with total tally now reaching 75 hotels. than the execution of the plan and utilisa- have supported us right from the begin- At Clarks Inn, we are most excited about tion of the resources to the best of one’s ning and vice versa. Besides engaging making our first foray into international mar- ability and advantage. with them directly through our trade sales ket with a five-star property in Kathmandu, division, we also participate in travel trade Nepal, towards the end of 2017. However, we do have our market re- fairs in India and overseas to interact with search and intelligence resources, which and meet prospective trade partners. New hotels opened and signed in are very unconventional and don’t neces- 2016 include Bhagalkot, Buxor, Hampi, sarily follow the modern matrices like oth- How do you apply technology Mysuru, Patna, Shimoga, Sultanpur, ers in choosing a destination for hotel. This Qto ease business and enhance Balan, Kanpur, Ara, Faizabad, Katra, has been an important reason why we guest experience? Bijapur, Noida, Vasundhara, Kurloon, have been able to buck all trends and have From seamless reservation and Greater Noida, Ujjain, two in Shirdi, emerged as the fastest growing hotel com- online booking to maintaining cus- and Vrindavan. Of these, 12 properties pany in the budget and mid-market seg- tomer database that offer our patrons at Alwar, Bhagalkot, Dehradun, Gang- tok, Gwalior, Buxor, Musoorie, Mysuru, Panchkula, Shimoga, Sultapura and Uj- $IWHUODXQFKLQJLQ&ODUNV jain, respectively, became operational in 2016. The Group is now eyeing another Inn has emerged as the fastest year of sustained growth in 2017 and growing hotel company in the beyond, and hopes to have a 100 hotels portfolio by the year end. budget and mid-market segments LQ,QGLDZLWKDSRUWIROLRRIRYHU What is the USP of Clarks Inn Q Hotels? KRWHOVLQFOXGLQJLQRSHUDWLRQ After launching in 2006, Clarks Inn WRGD\VSUHDGDFURVVVWDWHVLQ has emerged as the fastest growing hotel company in the budget and mid-market India and one in Nepal. segments in India with a portfolio of over S.N. Srivastava 75 hotels, including 40 in operation today, President & Co-founder spread across 16 states in India and one Clarks Inn Group of Hotels in Nepal. The USP behind this unprec- edented growth is Clarks Inn’s tremendous delivery on its brand promise, to deliver world-class and value-for-money hospital- ity experiences across its hotels.

How do you tackle competition ment in India. Of course, Tier-II, -III and -IV seamless check-in and later the in- Qin the rapidly growing mid- cities have been a focus area for us, where room experience in all our properties, market hotels segment? we see little risk and stronger ROI, but that advanced CRS, CRM and other such Our customers and owners trust again is a fact that many hotel companies technologies are extensively used at our focus on services, personalised at- would not agree up on. every stage to make our guests’ stay tention, affordable rental and promise to a delightful experience with Clarks Inn provide great value, world-class hospi- What kind of promotional hotels. Besides, we are also constantly tality, as well as unique offering of local, Qstrategies have you adopted to upgrading these technologies to provide regional, Indian and international cui- create awareness about the brand? our guests, bookers, travel agents, ho- sines. Our record of repeat customers and Our marketing and promotional ac- tel staffs, the best of what is available customer retention is very strong. Besides, tivities are comprehensive and 360 de- in the market. Apart from upgrading its we maintain excellent post-stay connection gree in nature. Our promotional outreach website and customer feedback sys- with our guests. The unobtrusive customer encompasses consumer, trade, online tem, Clarks Inn will also soon launch its own app that will not only help customers booking at the first point of touch but also offer information about our properties and the destinations they are located in.

How do you promote Qsustainability and ecotourism at your properties? Sustainability is an integral part of Clarks Inn corporate philosophy. As hotel operators, most of the properties that we operate come to us at an advanced stage of development giving us little or no say in hotels’ sustainable development. How- ever, the properties that come to us at Velvet Clarks Exotica, Zirakpur the greenfield stage are starkly different in adopting sustainability and ecofriendly database management is a huge advan- space, among others. Not only are we practices. However, notwithstanding at tage and customers feel very good about it, aggressive in digital space directly as what stage we get involved in, all our ho- not only because of the seamless check-in well as with OTAs, but we have other tel operation and services, from kitchen and services that it helps us offer, but also channels and offline initiatives like cor- and in-room services to back office and because they are accorded due acknowl- porate networking. We also attend trade front desk, are strictly guided by sustain- edgement as our patrons. road shows and fairs in India and over- able practices.

TT_May-1st 2017_FINAL.indd 34 02-05-2017 17:17:53 TT_May-1st 2017_FINAL.indd 35 02-05-2017 17:17:58 Postal Reg. No.: DL(ND)-11/6044/2015-16-17; WPP No.: U(C)-178/2015-17 for posting on 1st-2nd and 16th-17th of the same month at G.P.O. New Delhi - 110001, RNI No.: 53492/1991 Date of Publication: 30-04-2017

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