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You're Hired! Chris Bull Joins Deloitte Legal As Legal Ops Architect

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You're Hired! Chris Bull Joins Deloitte Legal As Legal Ops Architect aka ‘The Orange Rag’ Top stories in this issue… Microsoft’s Matt O’Callaghan moves to Peppermint, p.2 Wavelength hires Sophia Adams Bhatti, p.3 Andy Sparkes takes over Lexis UK legal markets, p.3 Adrian Stafford to join Syke, p.4 The French ban: The Law Society comments, p.4 Bloomberg Ending UK Court Coverage, p.5 Minster’s 9% tech investment, p.5 Greenberg’s Recurve-ball, p.7 working and new operating models at the heart of You’re hired! Deloitte Legal’s offering and empower our lawyers to deliver the future of law, today.” In this month’s newsletter we reveal more big “The future of law, today” is a Deloitte tagline, names, and, in some cases, surprise moves and hires and Bull says on LinkedIn: “My role is to design and than probably ever before as Andy Sparkes takes over implement a state-of-the-art lawyer infrastructure; as director of legal markets and Matt O’Callaghan bringing together process, technology, tools, joins Peppermint Technology from Microsoft. Legal knowledge and project/matter management models. engineering firm Wavelength.law is bringing on board Over the next year we will be upgrading this internal as head of strategy and policy Sophia Adams Bhatti, infrastructure to support Deloitte Legal’s delivery of who was previously director of legal and regulatory ‘the future of law, today.’” policy at the Law Society of England and Wales. And Bull has more than 20 years’ experience in the Syke Legal Engineering is hiring Adrian Stafford from legal sector, working at a senior level both as a COO LexisNexis. at law firm Osborne Clarke and global legal managed Oh yes, and if you haven’t heard, Chris Bull is service provider Integreon, and as an advisor to many joining Deloitte Legal as legal operations architect. leading UK and international legal services businesses. You can read more detail on all of those in this He has extensive experience working across the issue. You’re welcome. Big Four, specifically in audit, tax and consulting roles. He joins as Deloitte Legal’s managing partner Michael Castle looks for a CTO, who we understand Chris Bull joins will have a more client-facing role. Castle joined Deloitte Legal from Allen & Overy Deloitte Legal as in February 2019. A banking partner by profession, Castle was also involved in the innovative delivery of legal ops architect legal solutions to clients. Castle’s remit is to develop new ways to take Leading legal IT adviser Chris Bull has joined legal solutions to the market. “This will combine legal Deloitte Legal as legal operations architect, working advice with legal managed services, technology and with the team leading the development of the next consultancy to provide solutions to clients looking to phase of the Big Four giant’s legal services offering, optimise the management of their legal operations,” as Deloitte also, we can reveal, looks for a chief Deloitte said in a statement at the time his hire was technology officer. announced. Bull, who is director and founder of Kingsmead Deloitte Legal has 60+ client-facing practicing Square consultancy, will be focussed on the design lawyers in the UK and 125+ other fee-earners, many and delivery of a legal operations infrastructure for of whom are delivering regulated legal activities. Deloitte Legal. Globally, Deloitte Legal currently has around A spokesperson told us: “This will place smart 2,500 professionals operating in over 80 countries. Page 1 (324) June 2019 aka ‘The Orange Rag’ Proclaim encompasses Practice, Case 25,000 people and Matter Management software, and is endorsed by the Law Society. can’t be wrong Book a demonstration01274 704 100 or eclipselegal.co.uk Peppermint has been through some challenging Exclusive: times, but the online CRM solution is perceived to be transitioning the company from a predominantly mid- Microsoft’s Matt market client base into the eyeline of Biglaw firms. This transition follows the appointment of a whole new O’Callaghan moves C-suite, including Cox, CFO Nicki Grundy and CEO Gary Young. It also follows the injection of further to Peppermint capital by existing investor Scottish Equity Partners and new investor Accel-KKR. Legal cloud software provider Peppermint “Transforming the client experience sits front Technology has hired Matt O’Callaghan as director of and centre of our legal customers’ digital strategy and business development. O’Callaghan - who will report Peppermint is uniquely placed to help them deliver to chief sales officer Tony Cox - joins from Microsoft that. For me, it’s the most exciting conversation you where he has been leading enterprise engagement can have with a law firm and if you get it right then within the UK legal sector. He will now take day-to- you’ve played a part in helping increase the bottom day responsibility of the Peppermint sales team. line by providing them with the platform to win “Having worked for Microsoft for 14 years and, more clients and achieve better client retention,” for the past two years, leading our legal services sales O’Callaghan said. team, I’m now ready for my next challenge. I’ve led “The problem most law firms face is the disparate the team at Microsoft from when it was first created systems that their employees must navigate to get the in 2017 and my mission from the outset was to learn insights they need to build strong client relationships. from our customers and shape the team around how They are overwhelmed with too much information they wanted to work with us,” O’Callaghan told Legal and not enough insight. But, for organisations that IT Insider. can harness the data to gain relationship insights, the “I think we have achieved that. We have the right results can be truly transformative. Our approach at structure in place, we have a great team and they have Peppermint is to unify the experience by leveraging many more years of success ahead of them.” Microsoft tools they are already familiar with and O’Callaghan will nonetheless be sorely missed integrate them for a seamless experience that enables at Microsoft by many in the legal sector, given that he an end-to-end view of their client. has tirelessly built up a solid London-based team with “However, one of Peppermints other key USPs, unusually in-depth knowledge of the sector and law and another reason I decided to join, is the investment firms’ priorities. they have made in their own customer success team,” So why move to Peppermint? “Well, quite O’Callaghan added. “They understand that customer simply, they have developed a brilliant product in success is the key to Peppermint’s success, and this is Dynamics 365 and they have some brilliant people,” so important. Don’t get me wrong, first and foremost said O’Callaghan. “There are a number of new faces you need to have a great product, but I would argue in their leadership team, all of whom I worked with that it’s even more vital working for a company that is when I started working in the IT industry. They know committed to ensuring its customers start realising the how to create success within a business and have benefits of the technology as quickly as possible. This some ambitious plans. I cannot wait to join them and is all down to helping our customers every step of the get started. Of course, I’m sad to be leaving Microsoft way through their own cultural transformation and, in as they have been a huge part of my career and I will almost every case, this is the biggest challenge of all. miss all my colleagues whom I now regard as my Peppermint has invested in a team that’s sole purpose friends but, ultimately, it was too much of an exciting is working with customers to make their investment opportunity to turn down. Plus, I still get to work in a success. Taking all of this into account, I think our the legal industry.” prospects are very good.” Based on Microsoft Dynamics CRM, Peppermint provides a full suite of legal apps delivered as a SaaS product. Last year the company launched a Dynamics 365 public cloud customer relationship management system, which O’Callaghan told Legal IT Insider at the time, propelled Peppermint into the big leagues. Page 2 (324) June 2019 aka ‘The Orange Rag’ And also we’ve had discussions with court services Exclusive: - so national and international courts - who want to engage in technology more in the way they deliver Wavelength hires legal services.” Wavelength employs around 30 people. This Sophia Adams Bhatti time last year that number was 12. Around two thirds of its staff are based in Cambridge and the rest in its In a very significant hire for Wavelength.law, the London office. Adams Bhatti will divide her time legal engineering firm, has hired the Law Society of between the two offices. England and Wales’ director of legal and regulatory Her hire follows that of Erika Concetta Pagano, policy, Sophia Adams Bhatti, who in September will formerly both a lecturer in law at the University of Miami take on the new role of head of strategy and policy at School and Law and director of LawWithoutWalls, Wavelength. who in June took on the new role of head of legal Adams Bhatti is a respected figure in the innovation and design at Wavelength. Pagano will regulatory world: before the Law Society, she was lead the development, growth and management of the deputy director of strategy for the UK Competition and legal design and innovation aspects of Wavelength’s Markets Authority and the Office of Fair Trading and business.
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