Winter 2017
HounslowCommunity news from around the borough All you need to know about the services that matter to you MATTERS
Heathrow Airport expansion consultation, p4
Hounslow’s new housing schemes p10-11
Improving Dukes Meadows p12-13 New garden waste collection service 2017 p14 Balancing the budget p20
Bedfont | Hanworth | Feltham | Cranford | Hounslow | Heston | Osterley | Isleworth | Brentford | Chiswick 2 xxx Welcome to the Winter edition of Hounslow Matters – February 2017 What’s inside News 4-9 Hounslow’s new housing schemes 10-11 Delivering new, improved Delivering on our Pledge Improving Dukes services and continuing to Meadows 12-13 put our residents first Hounslow Council gets tough with enforcement! 13 Despite the continuing challenges building in the heart of Hounslow The new garden waste we face through reduced funding town centre. You can read about collection service 14 from central government, we’re this on page 22. looking at 2017 as a major year Update on Space Waye 15 for delivery here at Hounslow. We Budget proposals are being made a start in November with the discussed at Borough Council on Why recycle your launch of the new recycling and 21 February – we’re in challenging food waste 16-17 waste collections service, which times and having to make further Are you a Parent Carer we moved from external contract tough decisions, but we remain of a child or young person to Recycle360, part of our wholly determined to minimise the impact with disabilities? 19 council owned company Lampton on local services and residents as 360. On page 6, you can read about much as possible. The proposals Council Tax scheme how Lampton 360 is delivering a include adopting the government’s changes 20 range of other services across the social care precept of 2% to help council too – how we’re developing protect adult social care services Balancing the Budget 20 these to deliver on our promise for from further cuts. With the 1.99 per Revenues and Benefits a better borough. cent Council Tax increase agreed in service consultation 20 principle in October, this will mean We’re starting our new garden a total Council Tax rise of 3.99% in Hounslow Council’s waste collections service 2017 2017/18. For a household in a Band new look website 21 from 3 April. The sign up period D property this means an additional Work begins on new runs from 1 February to 31 March, annual cost of £43.08. housing and council offices 22 but there is a discount of 10% for residents who sign up or re- You’ll have read in my weekly diary Changes to Benefit Cap: 23 subscribe by 28 February. Details are and in recent press releases that does it affect you? on page 14. the council’s views on Heathrow airport expansion remain as they Preserving our heritage 23 The council’s brand new website always have, that we would like to launched on 31 January and is see a better, not bigger, Heathrow. Around Hounslow 25-26 ‘putting our residents first!’ You’ll The Department for Transport has Your guide to what’s on now be able to go online to create now launched a 16 week public your own account so that you can consultation on a new northwest sign up for information on services runway at Heathrow, so that local or pay online from your phone, ipad communities can ask questions and or laptop and PC. I think the new express their views. You can see Email: [email protected] | Tel: 020 8583 4348 site looks great – it’s bright, modern more on this on page 4. To view Hounslow Matters online visit: www.hounslow.gov.uk/hounslowmatters and much easier to use. For translations or accessible format email: I urge all residents and local [email protected] On 25 January, I had the pleasure businesses to take part in the of welcoming the Deputy Mayor consultation – it’s an important Follow us on Twitter of London, James Murray, to the opportunity to ‘have your say’ and @LBofHounslow ground breaking ceremony of a there are two local events taking Find us on Facebook landmark scheme for 919 homes place in Hounslow on 27 February www.facebook.com/hounslowcouncil being built on the Hounslow Civic at the Civic Centre and 15 March at Centre site. This is an exciting Isleworth Public Hall. Send us your news development for Hounslow – and If you have a local story and pictures the first since May 2016 to deliver you’d like to see in Hounslow Matters 50 per cent affordable housing send it, with your name and daytime for local residents. Releasing the Councillor Steve Curran contact details, to [email protected] Civic Centre site for new housing Leader of Hounslow Council and maybe it’ll get into the next issue! means we gain a new, modern civic
33 Heathrow Airport Expansion Consultation News On 25 October 2016, the Government announced that its preferred option for airport expansion in the southeast was a new northwest runway at Heathrow.
The Government has launched a people through the information We need to do more on these and consultation on the policy so that you available, including details on the so does Heathrow and the Mayor can tell us what you think. support offered to local communities. of London. We will continue to work with Heathrow on behalf of The 16 week consultation includes a To find out more information and our residents and businesses, many series of events in the areas around access the consultation feedback form, of whom are employed directly at Heathrow to provide the opportunity please go to: Heathrow or are part of the supply for local communities to ask questions www.gov.uk/dft/heathrow-airport- chain, to ensure the best possible and express their views. expansion outcome and to reduce any adverse effects of the government’s decision. There will be two events in Hounslow: Cllr Steve Curran, Leader of We have already achieved some Hounslow Council said: “Our local improvements, particularly Monday 27 February – position on Heathrow Airport for our schools, and this work will Hounslow Civic Centre remains as it has always been, that continue. we would like to see a better not Wednesday 15 March – bigger airport. The announcement “The government has now launched Isleworth Public Hall that government now recommends its consultation on airport capacity [the expansion at Heathrow will have a National Policy Statement] which is an Each event is open between 11am and huge impact on the residents and important step towards a final decision 8pm. They’re free to attend and open businesses of Hounslow. on a third runway at Heathrow. I urge to all. Staff from the Department for all residents and businesses to take Transport will be on hand to answer “Our main concerns remain noise, part in the consultation and make sure questions about the policy and guide pollution and additional congestion. they have their say.
Double award success for apprentices Hounslow’s Mayor is Hounslow Council scored a double success at the Spark! Partnership busy as a bee… Awards (24 November) with Gurpreet Lotay (former Business Apprentice in Hounslow’s Electoral Services team) It continues to be a busy time for across the borough in November. The named Apprentice of the Year, and the the Mayor of Hounslow, Councillor Mayor then led the recognition for council winning the Apprenticeship Ajmer Grewal, who is relishing Hounslow’s foster carers at a special Company of the Year award. getting fully involved in the awards ceremony. community. This is the second consecutive year Cllr Grewal was on hand to lend that a Hounslow apprentice has won. Over the last few months, the Mayor support as local retailers and has been involved in several events companies marked Small Business For more information on the and led the way in supporting what’s Saturday. Corporate Apprenticeship important to residents across the Programme, visit www.hounslow.gov. borough. The Mayor raised more than £1,000 uk/aboutapprenticeships at a charity event she hosted at Syon Cllr Grewal joined Isleworth ward House, with all monies going towards Councillor Sue Sampson and the family her two chosen charities, Hounslow of Sahil Roy, who was tragically killed Association for the Blind and The on Ivybridge Estate in April last year, to Alzheimer’s Society. officially open a new boxing gym on the estate in October. The next fundraising event the Mayor will be holding is a dinner and dance, She then led the borough at the at the Riverside Venue, Bath Road, Armistice Day and Remembrance Hounslow, TW6 2AA on Friday 24 Sunday services which took place February.
4 Hounslow reflects Community blooms and remembers the again with boxing gym Holocaust News Hounslow Council led the commemoration for remembering those affected by the Holocaust and genocides all over the world, with a special event last month (January), following Holocaust Memorial Day (27 January).
Councillor Ajmer Grewal, Mayor of Hounslow, Councillor Steve Curran, Leader of Hounslow and Maria Pedro, Deputy Lieutenant [Queen’s Representative] were joined by councillors and council staff to light candles to remember lives lost and the price paid by so many.
Among the specially-invited guests was Susie Barnett, who told of her Through sheer hard work, resident George Groves and Welsh family’s life in pre-war Germany, how determination and belief, there has boxer Barry Jones all launched the new they escaped individually but the been a re-birth of a community at the gym last October, along with Sahil’s price they paid for the experience as Ivybridge Estate in Isleworth. mother, Nasira Roy, Hounslow Council a family. and police. In April 2016, the unthinkable The theme for this year’s happened. A 28-year-old estate The club is proving to be a huge hit, with commemoration was How Can Life resident Sahil Roy was tragically sessions hosting adult boxing sessions Go On, and the service, with prayers, stabbed to death and a community and boxing classes for children from six was led by the Reverend Richard was plunged into fear and mourning. years to 16, plus a ladies only class. Frank, Area Dean of Hounslow.
Hounslow Council joined forces with Cllr Sampson said: “The tragic and Councillor Ajmer Grewal, Mayor of the local community on the estate, sudden passing of Sahil did bring a Hounslow, said: “It’s important we police and other community groups, to grieving community together. We can all take time to remember what put together a plan that would bring listened to their concerns and worked happened to millions of people and the residents together in hope and also hard to get this wonderful facility up make sure this crime against humanity find out why this had happened. and running. doesn’t ever happen again.
Councillor Sue Sampson, Ward “This has been a labour of love for all “We can only be inspired by the councillor for Isleworth and Cabinet who have been involved. It is about strength they and so many others Member for Community Protection, giving residents of all ages a great showed and that their stories serve as set about getting to the heart of what place to go and a sense of belonging a reminder that we never forget.” residents wanted on their estate and again in their community.” what could be done to help try and ensure this never happened again. IVYBRIDGE BOXING GYM, The response from residents was an The Boiler House, next to overwhelming need for more activities Haweswater House on Ivybridge for children and young people living in Estate. and around Ivybridge Estate. Children’s class (six to 16 yrs) – Following meetings and discussion led Tuesday/Friday – 5.30pm-6.30pm by Cllr Sampson and the police, the Ivybridge Boxing Gym was opened Adults mixed classes – Tuesday/ and three months on, is providing a Friday – 6.30pm-7.30pm fantastic outlet for the community. Ladies only class – Tuesday – 8.30pm Two-time former world heavyweight champion Tim Weatherspoon, former For more information visit Westside. European, British and Commonwealth [email protected] super-middleweight and Isleworth www.ivybridgeboxing.co.uk
55 clear bins and clean benches and signs on Turnham Green.
Goodgym takes place every Wednesday, from 6.45pm, starting at
News Chiswick Town Hall. It is free and open to all abilities, combining a short run with a physical task. Runners can also be paired with an isolated older person and commit to visit them each week.
To be part of Goodgym Hounslow, visit www.goodgym.org
Get fit with Goodgym
If you’re after some exercise with a Councillor Ajmer Grewal, Mayor of difference, then Goodgym may be Hounslow, attended the launch of right up your street! The initiative, the council-funded project which saw which was launched in Chiswick last a group of runners, including the November, promotes a healthy way of Friends of Turnham Green, set off from exercising mixed with doing a good Chiswick Hall armed with buckets, deed in the community. rakes and sponges to collect leaves,
offer LGV driver training and several West Thames College – supply chain apprenticeships to meet the growing demand for skilled workers in the heart of Hounslow in this sector. Long-standing partners and supporters of the college include not only logistics businesses but also London Heathrow Airport, Premier Inn, Aramark Catering, Chelsea and Westminster Hospital, Sky and the Hounslow Chamber of Commerce. The college collaborates closely with the London Borough of Hounslow and with the Institute of Couriers, led by Chairman Carl Lomas MBE, who helped to define (Left to right) Carl Lomas, MBE and chairman of the Institute of Couriers, the vision for the Skills + Logistics Colin Gordon, System Training Director, Christopher Histed, Master of the Centre. Worshipful Company of Information Technologists, Tracy Aust, principal of West Thames College, Steve Curran, leader of Hounslow Council and Stephen Fry, CEO of the Hounslow Chamber of Commerce. The college is proud of these relationships which lead to jobs and apprenticeships for our students and Many local residents will have heard The college is rated the second highest give businesses access to the best of Hounslow Borough College. First performing college in London and has local talent. Principal of West Thames used as a place of learning in 1922, excellent facilities across its two sites; College, Tracy Aust, summed up the it was renamed West Thames College the original Isleworth campus and the importance of these connections, in 1993. Today, the college provides West Thames College Skills + Logistics stating: ‘Our role is to give young education and training to the local Centre in Feltham. people the skills and experience they community including over 2,000 need to fulfil their dreams. Strong links students aged 16-18, adults looking to In addition to offering courses in with top local employers provide access improve their job prospects; children engineering and the construction to industry leaders and provide great aged 14-16 with a love of learning trades, the Skills + Logistics Centre is opportunities for our students.’ practical skills, students studying at also the hub for high quality logistics higher level and a growing number of training in West London. Currently the To find out more, visit the website apprentices across all ages. college works with local businesses to www.west-thames.ac.uk.
6 Health and safety fine of Lampton 360 delivering over £350,000 for David for Hounslow Lloyd leisure group News A health and safety investigation by On 7 February Hounslow Council’s of Hounslow Council, said: “While Hounslow Council resulted in leisure Cabinet approved the transfer of its councils struggle to balance the club David Lloyd being fined over Housing Planned Maintenance and conflicting challenges of increasing £350, 000 after pleading guilty to an Capital Works Services into its wholly demand for local services in the incident where a five-year-old boy was owned subsidiary, Lampton Facilities face of a dramatic drop in public almost fatally injured in one of their Maintenance 360, which is currently sector funding, Lampton 360 is an swimming pools. responsible for delivering a range of innovative and ambitious approach to works programmes to council housing delivering on our promises for a better The high-end fitness firm notified the across the borough, including kitchen borough.” council’s health and safety officers and bathroom refurbishments. of the incident at its Heston branch, Lampton Investment 360, which Southall, in February 2013 where The service is currently within seeks to acquire properties for the Blakeney Dear, formally of Hounslow Hounslow Housing and the decision council and explore development was almost ‘drowned/ asphyxiated’ at was made as part of the council’s opportunities, was launched last a ‘kids holiday active’ session. wider commitment to improve services November. Its first property was to residents and deliver value for acquired soon after and let to a It is the biggest fine that has been money. These improvements will local Feltham family previously in given in any action brought by help the council to off-set some of B&B accommodation. A further ten Hounslow Council. The council’s the savings required following public properties are now moving through investigation found a series of failures sector cuts in spending. the purchase process. that led to the incident taking place.
Last October, Recycle 360 took on Facilities Maintenance 360 will also As a result of the investigation’s the council’s waste and recycling support the council in an advisory findings, David Lloyd Leisure was contract. This has been a big success, capacity on management of the charged with an offence under s.3(1) with positive feedback from both current Civic Centre and its new of the Health and Safety at Work Act residents and staff who transferred offices, due to open in Spring 2019. (1974) for failing at its Heston-based from the previous provider. Further club on 19 to 20 February 2013 to improvements have taken all reasonably practicable are planned measures for Blakeney’s safety while during 2017 he was engaged in swimming sessions. with the introduction of David Lloyd was fined £330,000, recycling boxes ordered to pay £22, 131.75 in court for all low-rise costs and a victim surcharge of £120, homes in the with the overall amount of £352, borough. 251.75.
Councillor Steve Curran, Leader Social Care Residents Forum
We are looking for residents keen FREE HELP TO STICK TO YOUR to influence the direction of social care within Hounslow in order to set up a resident’s forum. We want to NEW YEAR’S RESOLUTION. understand what matters to you the A new online programme could help you lose weight, eat well, be most. You might want workshops to more active or stop smoking. With “One You Hounslow Goals” you understand how to support someone choose a simple healthy goal, pick a date when you want to achieve it with their finances or you may have by, and get rewarded for your success. skills and knowledge that you would It could be eating smaller portions, going for lunchtime walks, like to share with the local community. stopping smoking for 28 days or anything you want to achieve but Whether or not you use our services, struggle to stick with! we’d like your ideas and expertise. Sign up today and if you manage to stick with your goal then you If you would be interested in could win great prizes. being involved, please email Call to action: [email protected]. Find out more and sign up here: uk or call 020 8583 4515 and we can www.oneyouhounslow.org.uk/goals provide further details.
77 Snippets of my week as a Trainee Educational Psychologist
News I’m Samira and I’m in my second year of training in Hounslow to be an Educational Psychologist (EP) and I thought I’d share some of the things I’ve been up to.
People always ask, what do Educational Psychologists do? Educational psychologists work with schools and families to offer support and guidance. Having the right support at the right time can change the outcomes in a child’s life. The ultimate goal is to help every child meet their potential while recognising that every child is unique.
I’ve been given valuable opportunities to observe EPs: from assessing a child with complex needs or delivering the many kinds of training they do for parents and professionals like Portage and Early Bird. I’m hoping to evaluate the EP service’s new ELSA (Emotional Literacy Support Assistant) training, which many schools could benefit from.
This week I observed an EP, alongside other professionals and the school’s special needs coordinator. I’ve also had the opportunity to observe an EP work with other professionals on autism assessment pathway and saw the careful deliberation involved.
Back in the office I get to write reports and reflect on cases. So far Give children a chance I’ve really enjoyed my placement in Hounslow and I’m excited about what’s next. to play on their doorstep
Information about Hounslow’s Want to give children a chance to seem to agree that neighbourhoods Educational Psychology Service can be play outside on their doorstep, make are not what they used to be in the found online at friends and be more active – all at days when we chatted over the back www.hounslow.gov.uk/educational_ the same time? Play streets – where fence; our children called the next- psychology_service neighbours agree to close their street door neighbour Aunty and there was to through traffic for a few hours a hopping, skipping and jumping as far month, week or even daily – are a as the eye could see. simple way to achieve all this. Well, it is still possible to live on a What more, you ask? Well, residents street like that, and you can make it on play streets also benefit from happen! It is easy to do, and won’t stronger community ties, less social cost you a thing. To find out more isolation and better relationships about turning your street into a play between generations. street, contact London Play and they’ll show you how it’s done. Children today spend too much time indoors, playing with technology For more information visit instead of with one another. People wwww.hounslow.gov.uk/playstreet
8 Pocahontas: from the James to the Thames News
On Monday 20 March, the London Brentford. The 400th anniversary of Borough of Hounslow and Thames her funeral will be marked by the Landscape Strategy will unveil a unveiling of a plaque designed by local memorial in honour of a famous ceramic artist Clare Ireland, opposite former borough resident: Matoaka, the site of the villa. daughter of Powhatan, better known as Pocahontas. The event, on London Road, Brentford, will be attended by a Pocahontas was a Native American, delegation of representatives from born and raised along the banks of the the Richmond Virginia regional James River near Richmond, Virginia, community including representatives USA, but who died and was buried at from the Virginia Tribes descended Gravesend in March 1617. from Powhatan. A commemorative brochure has been produced for the event following a For a short time, she and her family Residents are welcome to come along local primary schools competition. The lived in a villa (now demolished) to the unveiling on 20 March at winning entry was from The Smallberry opposite the grounds of Syon House, 3.30pm. Green School.
Hounslow’s Project Search - giving basis to give them one to one young people a premier chance! guidance. Nathan works in Premier Inn’s Bath Road (Terminal 5) branch, Hounslow, in the food and beverage department. He has been given training and support in building up his skills and confidence as part of a team.
Nathan said: “I really enjoy chatting to guests and the work that I do. My manager and colleagues rely on me and I feel I’m gaining more and more confidence as I gain more experience. I really enjoying working here.” Project success with Premier Inn, Kimberley Moore, Nathan Hammond and Michael Burnham with Rakesh Mistry and Rakesh Mistry, Operations Manager Ryan Silvera, Premier Inn managers at Premier Inn (Nathan’s manager) said:
Hounslow Council fully supports placement gave them an insight “Being involved in Project Search has ways to help young people grab into the world of work and helped been and continues to be a fantastic opportunities into the big wide them get job ready. They worked in opportunity. world of work. a number of different service areas including HR and reception. “Nathan has settled in well and has Besides apprenticeship and careers now been given a full-time contract programmes, the Council is also Nathan Hammond, Kimberley Moore too! justifiably proud of Project Search, and Michael Burnham, all from a partnership between the Council, Hounslow, are now employed in a “As an employer, we can only speak Action on Disability and West Thames permanent position at one of the positively about Project Search and College. The programme enables UK’s largest hotel brands, Premier we’re delighted with the contribution young people with learning disabilities Inn. made by those we have taken on.” to get valuable work experience. All three are thriving in their new Fellow Interns Kimberley and Michael The latest group of interns roles and still supported by Project are also employed by Premier Inn, as completed three placements across Search in the workplace, with a a part-time reservations assistant and council departments last year. Each coach/mentor coming in on a regular full-time Linen Porter.
99 Hogarth Court
Laurel Gardens
Midsummer Avenue
South Road B
sheltered scheme for social rent was in need of redevelopment to update Hounslow’s the space standards, including the addition of wheelchair units for its ageing population. The new scheme has been built around the existing new housing trees which are more than a hundred years old and stunningly beautiful. All units have personal outside space, with an extensive communal garden, fully landscaped with seating and a schemes water feature. There is also a facility to charge electric vehicles.
Delivering on our Pledge At TIVOLI ROAD a scheme has been developed with a contemporary design The Council has pledged to secure BROOKWOOD ROAD was part and layout. The site was previously 3,000 affordable homes, by the of an existing car park within the occupied by a disused two-level concrete end of 2017/18. These homes will Brookwood Road residential estate in car park which experienced regular fly- provide much needed new homes Hounslow. This development promises tipping and many abandoned vehicles. for rent and shared ownership six three-bedroomed houses all for The development consists of a couple sale as well as helping to address affordable rent. of two-bedroomed houses for social homelessness within the borough. rent and eight new flats for shared Since April 2014 we have delivered At MIDSUMMER AVENUE a total of ownership sale. The scheme benefits a total of 375 new council homes sixteen flats for social rent have been from outside amenity space, a facility to and secured a further 1,562 through developed. The site had previously charge electric vehicles, private patios working in partnership with private been a disused underground car for ground floor flats, large balconies to developers, housing associations and park which had been closed because middle floor flats, roof terraces to top individual property owners. With residents experienced serious anti- floor flats and a ground level communal further schemes in the pipeline we social behaviour issues. The scheme garden for the use of all flats. are on target to meet our pledge by has been designed to reduce anti- the end of 2017/18. social behaviour and to maximise Keeping in line with the existing individual outside space. houses on LAUREL GARDENS, three During 2016 we completed the new two bedroomed homes were built following new council owned HOGARTH COURT, a development on land which previously contained developments: which consists of 40 flats under a disused garages and attracted anti-
10 South Road social behaviour. The new housing has been designed to keep in line with the existing homes on Laurel Gardens .
SOUTH ROAD B, was developed on land which was previously a car park and grassed area owned by Hounslow Council. The estate suffered from serious anti-social behaviour issues in the past and complaints of fly- tipping and road racing. The new scheme of eight flats for social rent and two three bedroomed houses has been designed to fit positively to the existing urban design.
for as long as possible through the Residents enjoying life at diversity of activities available, there really is something for everybody.” re-built Hogarth Court To find out more about Hounslow Housing, visit ounslow Council officially enjoying the new facilities and says it www.hounslow.gov.uk/housing opened the newly re-built has strengthened the community at Hogarth Court sheltered Hogarth. Paul Hill-Hottinger – H Redloft, Senior Consultant housing scheme in Heston, Hounslow. James Montgomery – “Hogarth Court is a lovely place to live, Sheltered Team Leader The scheme consists of 40 apartments, everyone here is so friendly and I have Farhan Mohammed – all featuring a wet room, fully fitted made many friends. There is a real Unite Living, Site Manager open plan kitchen and living room, community spirit and I feel very lucky Colin Freeman – Clerk of Works Cllr Pritam Grewal plus a separate bedroom and personal to live here.” Cllr Ajmer Grewal (The Mayor) outside space. There is also an emergency response system in every Councillor Ajmer Grewal, Mayor of flat so that residents can get help 24- Hounslow said: “I was really pleased hours a day. to be able to officially launch this beautiful development. Hogarth Court also features a range of extra add-on services and facilities “Hogarth Court is a lovely modern on site, including a laundry room, complex which has great facilities for assisted bathroom, guest room, a its residents. spacious communal lounge as well as breakout lounge areas on the second “Having Heston Community Centre on and third floors. More space has been their doorstep is also key to supporting provided to include the addition of our residents to stay independent wheelchair units for those residents with disabilities. Ms Susan Brown, Cllr Steve Curran, Leader of Outside are landscaped gardens which Hounslow Council Mrs Joyce Smith have been built around ancient existing trees together with a water feature for everyone living there to enjoy.
Councillor Ajmer Grewal, Mayor of Hounslow and Councillor Steve Curran, Leader of Hounslow Council, were joined by council staff and guests from Heston Community Centre, to meet residents for a celebratory afternoon tea with live music from singer Sonny Madden, before enjoying a tour of the facilities.
One resident, Nazira Darwishali, is
1111 12 xx parks andopensspaces A jewelinthecrownofHounslow’s and features importantto residents andusersofthepark. of exploringopportunitiesforimprovement, centred onfacilities current conditionandexisting useofDukesMeadows,withtheaim In 2016HounslowCouncilcommissionedareview tolookatthe Meadows Improving Dukes identified are: stakeholders, thekeyprioritiesareas workshops andmeetingswith Following anumberofconsultation • • •
of thesite Enhancing thelandscapecharacter Reconnecting the ThamesPath health andwellbeing and informalrecreation to improve Impr oving theformalsportsoffer held onsitein November withover A successfulpublic consultationwas •
Thames inLondon parts ofnaturalbanksonthe reserve, oneofonlytworemaining Restoring DukesHollownatur bridge Railway footpath underBarnes with apr ovision ofapedestrian e open spaceand sportfacilities. consider ideas for improvements tothe RailwayBridge.Theyalso Barnes achieving betterpedestrianlinks under signage andlandscaping for for enhancementstoaccesspoints, The boards demonstratetheideas consultation download/94/dukes_meadow_public_ www.hounslow.gov.uk/downloads/ available online: have created designboards whichare and plansforDukesMeadows,we areas were recognised aspriorities: to upgradethesite.Thefollowingtopic expressed theirsupportforproposals Chiswick and68%ofrespondents returned, with61%ofresponses from proposals. 297questionnaires were windy weathertoseeanddiscussthe 150 peoplebravingthewetand T o illustratetheproposed options • • •
Better formalsportsfacilities as walking,cyclingandrunning) Better spacesforr river views) benches, lighting,signage,bins, outdoor publicuse(suchas Better infrastructur ecreation (such e forgeneral Hounslow Council gets tough with enforcement!
Hounslow Council is the most active borough in the country with the number of enforcement notice appeals and notices that are upheld.
Between April 2015 and March 2016, Hounslow received 145 appeals against notices with a success rate of 88 per cent of the notices being upheld and prosecution going ahead. Only Birmingham Council matched the number of successful appeals.
In October 2016, Hounslow Safer Neighbourhood Team (SNT) joined forces with the council’s enforcement team to help identify a fly tipper who was filmed dumping waste.
After the incident was reported to the council, the culprit was identified and issued with a £400 fine.
The final facility plan that the London Wildlife trust to develop a The council has also successfully carried council takes forward will need management plan and additional out a number of enforcements in recent to be deliverable both in terms of measures to protect important wildlife months against litter louts, spitting and fly cost, planning status of the site as species in Duke’s Hollow. The following tipping, taking tough action with several Metropolitan Open Land and ensuring recommendations were made to people prosecuted for flouting the law. plans are sustainable for the long term increase the overall biodiversity levels future of Dukes Meadows. within the area: In December 2016, 20 people who ignored fines imposed by the council after As part of the consultation, access • Control Japanese Knotweed and being caught littering or spitting in the and parking across the site were other invasive species borough, had their penalties increased. recognised as issues and areas which • Improvements of edge habitat needed the council to act swiftly. The The fine for each person was increased by council has since implemented a new • Relaxation of mowing in less 80 per cent after the council took them to parking enforcement scheme that accessed areas of amenity court. Initial £80 fines which could have will hopefully help to prevent road grassland been settled for £65 if paid within 10 blocks and reduce traffic congestion. • Provision of bird and bat boxes days, were increased to £220 by order of The council is also looking at further within larger trees magistrates at Ealing Magistrates Court. traffic calming measures that will be integrated in the future improvement • Selective thinning of woodland In January, eight litter louts who ignored plans. focussing on removal of self- fine notices had their FPN (Fixed Penalty seeded sycamore Notice) increased also by 80 per cent. In the last 12 months, the council has already invested in making Councillor Steve Curran, Leader of Last month, the council’s licencing panel improvements to the site generally Hounslow Council, said: “We’re told a Hounslow nightclub to meet strict and to enhance user experience, with pleased to be progressing with this conditions in order for it to keep its licence. the installation of CCTV, changes to very exciting plan for Dukes Meadows the grounds maintenance contract, and are involving residents and users Club K, in High Street, Hounslow had improved access to the Thames of the park to shape the future of the been subject to a summary review made path and the installation of bollards site together. Dukes Meadows is a by the Police in 2016, following a number to regulate traffic and incursion of fantastic asset for the London Borough of serious anti-social incidents. travellers. of Hounslow and we want to protect it and improve it for the enjoyment of Conditions were imposed by the council’s We have also been working with the residents and users.” licensing panel.
13 14 1515 Food for thought Use your weekly food waste collection service to ensure your peelings are turned into power. Remember there is no amount too small. The best thing we can do with our food is enjoy it but some waste like banana skins, tea bags and plate scrapings are inevitable.
Food waste that is sent to landfill doesn’t harmlessly It costs more than £1.3m each breakdown. It has a big impact year to dispose of food waste. on our environment as it rots Recycling it could generate and releases methane – a electricity to power a typical harmful greenhouse gas that primary school for 11 years. is 25 times more potent than carbon dioxide. Last year households in When recycled, your food Hounslow recycled 3,300 waste can be turned into tonnes of their food waste. something useful, like power. That’s enough energy to boil the water for over 33 million cups of tea or coffee.
16 TURNING YOUR PEELINGS To help raise awareness about the power of food waste, Hounslow Council has teamed INTO POWER up with Recycle for London to run a campaign. Over the next Hounslow households recycled 3,300 tonnes of food few months you may well see waste last year. promotional messages about food waste on the carton lids from your he weekly food waste collection People are often surprised to learn local takeaway appearing in your service provided by Hounslow that even small volumes of food Facebook feed or mobile phone Council enables residents to waste can produce significant app, and on bus stop advertising recycleT a wide range of cooked and amounts of energy. For example, boards across the borough. The uncooked food waste including: you only need to recycle six used tea campaign is being supported by fruit and vegetable peelings, plate bags to generate enough electricity Sainsbury’s, who will be hosting an scrapings and tea bags. to boil a kettle for another cuppa. event in one of their local stores later in the spring. All of this food waste is taken to a It cost Hounslow Council around special processing plant where it is £1.3 million last year to dispose of Recycling your food waste is easy, treated and turned into fertiliser food waste that residents hadn’t and even small amounts of food which can be used in farming. That’s separated out from their general waste can produce significant great, but the really clever bit is rubbish. If all that food waste was amounts of renewable energy. that whilst the food waste is being recycled, it could have generated So if you’re not currently a food treated energy is created, captured enough electricity to power a waste recycler, why not start and fed into the National Grid to typical primary school for 11 years! today? Find out more at power homes. www.hounslow.gov.uk/foodwaste
1717
other activities and an opportunity to Are you a Parent Carer meet up with other parent carers. If you are a member of Hounslow of a child or young Parent Carer Forum you will receive this information automatically, but if you have a disabled child or young person with disabilities? person aged 0 – 25 and would like to become a member, please get in It’s sometimes difficult to get an Bureau, Department of Work & touch. appointment with professionals Pensions, SEND IASS, Independent especially when you just want to ask a Support and Healthwatch on Call 020 3096 4276 or simple question. Thursday 30 March, from 10am email [email protected] to 3pm, Civic Centre, Lampton Come along and meet face to face Road, Hounslow TW3 4DN. There For more information visit with therapists, Citizens Advice will also be informative workshops, www.hounslowpcf.co.uk
Hounslow prioritising youth services by £650k and is seeking the views of young people, their parents for the most vulnerable and carers on how to use the remaining £212K. Hounslow Council is reviewing to go to across the borough. services for young people. The Consultation will take place amount of money that the council The council wishes to prioritise funding between 9 January and 6 March receives from Central Government for services that support vulnerable 2017. has been reducing every year since young people, such as those who To give your 2010. This means we have a lot have emotional and mental wellbeing It is important views visit less money to spend on activities needs, are at risk of anti-social that we have www.hounslow.gov. and projects for young people. behaviour and substance misuse, and your views uk/consultation However, the council is continuing those who are young carers. to help us where you will be able to work with voluntary and national decide what to complete an online organisations who provide a wide DO YOU AGREE WITH THAT IDEA? services to range of activities for young people provide for questionnaire in Hounslow to ensure that young The council is proposing to reduce young people in response people have things to do and places the budget for the Youth Service in the future.
1919 Council Tax Balancing the Budget scheme Budget proposals are due to be discussed on 21 February as Hounslow Council strives to deliver a changes balanced budget for the next two years.
Hounslow Council is consulting Savings of £7.2 million were approved – an additional annual cost of £43.08 on whether to change its current by Borough Council in October, with for a household living in a Band D Council Tax scheme and amend further proposals discussed by the property. the discount given to local families. Overview & Scrutiny Committee in Feedback from the consultation December. The majority of these Councillor Steve Curran, Leader of will inform our decision on which are around staffing restructures, Hounslow Council, said: “Our ability to scheme to adopt and what residents encouraging greater use of online provide excellent local services is under will therefore have to pay. council services, and reducing contract more pressure than ever. and insurance costs. Visit www.hounslow.gov.uk/cts_ “Money received from central consultation to have your say. The If these proposals are agreed by Government has fallen by £22.8 outcome will be announced by the Cabinet and ratified by Borough million in the last two years, but end of June, and any changes will be Council on 21 February, Hounslow will there is increased demand for council implemented from April 2018. have achieved a balanced budget for services, particularly for children and 2017/18 and 2018/19. older people. The government passed responsibility for Council Tax Support The proposals include adopting the “We face some hard decisions in to local councils in 2013 and also government’s social care precept order to reduce our spending by reduced funding by 10 per cent, of 2 per cent to help protect adult £45.8m over the next two years, and putting additional pressure on social care services from further services for local people have already council budgets. cuts. Combined with the 1.99 per been affected. More changes will be cent Council Tax increase agreed necessary, but we are determined In Hounslow, low income families in principle by Borough Council in to minimise the impact on local (working age people in receipt October, this will mean a total Council services and local residents as much as of Income Support, Employment Tax rise of 3.99 per cent in 2017/18 possible.” Support Allowance (income-related) or Jobseekers allowance (income- related)) are required to make a contribution of at least 8.5 per cent towards their council tax bill. This allows us to keep costs down for other households. Revenues and Benefits service consultation
In December 2016, Hounslow Council because: ran a two month consultation on • The online service (www. proposals to stop offering a revenues hounslow.gov.uk/counciltax) is and benefits service from three local simple to use, is available 24/7, housing offices (although housing and includes a step by step guide services will continue to be available to help customers for residents). • Customer changes can be actioned more quickly The changes would affect the following sites: • Online services are environmentally friendly – reduce • East Area Housing Office, 58-59 the need for paper, print and High Street, Brentford postage • Central Area Housing Office, • Online transactions are cheaper The Langdale Centre, 240 and help to keep costs down for Summerwood Road Isleworth the Council and local taxpayers. TW7 7QN • West Area Housing Office, 81-83 The results of the consultation will be Bedfont Lane, Feltham TW14 9BH available in the next issue of Hounslow These changes were considered Matters.
20 xx 212121 21 www.hounslow.gov.uk WANT TO GET INVOLVED? WANT TO the are The needs of our residents focus for everything we’ve done and been We’ve will do in the future. feedback over gathering resident the last year on your experiences website when using the previous as well as engaging with residents conducting user testing through views sessions for the new site. Your have been key in and preferences the development for the final design of our new website. Every change we’ve made to the website will make it easier for you to find information or services want to continue you want. We your to develop and improve experience of using our online services. If you would like to take part, please contact the customer services manager - [email protected] LESS IS MORE the majority of By streamlining our web content, we’ve been able it in a way that makes to present the site much navigating around Whilst a lot of the content easier. unchanged, we’ve edited remains it meets Plain English this to ensure and is up to date. standards In the event of users finding missing pages or links not working, please bear with us while we update our to ensure is in progress site. Work that any missing links or pages are corrected. have set up an online website We feedback form so users can report or give us general any problems feedback.
throughout the year. throughout the ‘my account’ feature will continue the ‘my account’ feature missed bin collection. Improvements to missed bin collection. Improvements the Garden Waste scheme and report a a scheme and report Waste the Garden find your next collection day, sign up to find your next collection day, an account with us, you will be able to a customer portal account. By creating a customer portal account. By creating Another real plus is the introduction of plus is the introduction Another real location. phone or iPad at any time, at any whether that’s a PC, laptop, mobile a PC, laptop, whether that’s and view information on any device site is tailored to allow you to access site is tailored We have also made sure the new have also made sure We Google-based search function. Google-based search management system and a new, management system and a new, now invested in a robust content now invested in a robust and easier to maintain, as we have across the site. It will be much faster across user-friendly with plain language used user-friendly and modern, easier to navigate and Our new site is welcoming, bright NEW LOOK WEBSITE NEW LOOK
website is now live. Hounslow Council’s new and fully-responsive new and fully-responsive Hounslow Council’s IS PUTTING OUR RESIDENTS FIRST IS PUTTING From May, Hounslow Library will move from the Treaty Centre to the Civic Centre in Lampton Road.
The library was due to move into the new council building in Bath Road in 2019, but thanks to JobCentre Plus agreeing to take over the Treaty Centre space in May, the library service will operate from the Civic Centre, then move with the council to Bath Road in 2019.
Find out more at www.hounslow.gov.uk/news
Work begins on
new housing and Left to right: Fabienne Viala, Chairman of Bouygues UK; Cllr Steve Curran, Leader of Hounslow Council; James Murray, Deputy Mayor for Housing and Residential council offices Development; Kate Davies, Chief Executive of Notting Hill Housing ground-breaking ceremony Notting Hill Housing will be providing marking the start of work on the new homes, with grant support Aa landmark scheme for 919 from the Mayor of London funding homes to be built on the Hounslow an increased amount of affordable Civic Centre site in Lampton Road, housing. Hounslow, took place last month (25 January). Bouygues UK will be building new civic offices, a library and café for the VIP guests included James Murray, council in Bath Road, which support Deputy Mayor for Housing and modern and flexible working practices, Residential Development at City Hall, right in the heart of Hounslow. who praised the partnership between Construction began on site in the council, the GLA, Notting Hill December, with work now under way Housing and the developers, Bouygues to build the foundations for the new UK, who are working together to offices. deliver the scheme. Cllr Steve Curran, Leader of Hounslow affordable is a huge achievement. The project is one of the first in the Council, said: “We’re delighted to Mayor of London’s Housing Zones, officially mark the start of work on “The added bonus of releasing the which bring together councils, what is a key housing development for current Civic Centre site is that we will housing associations, developers the borough. gain a new, modern civic building in and businesses to build more new the heart of Hounslow town centre, and affordable homes in London. “We are committed to making sure which will not only support more It is also the first new development more good quality homes, including efficient ways of working and allow us since May 2016 to deliver 50 per affordable homes, are provided in to improve our services to residents, cent affordable housing for local Hounslow, and the fact that half of but deliver a real boost to the local residents. the homes in this development will be economy.”
22 CHANGES TO BENEFIT CAP, DOES IT AFFECT YOU? The Department for Work and Pensions (DWP) lowered the Benefit Cap reduction in payments through a from £26,000 to £23,000 per annum on 7 November 2016. This means Discretionary Local Crisis Payment the maximum benefits for residents in Greater London will be £296 www.hounslow.gov.uk/dlcp for single persons and £442 for families per week. Please use the DWP • Clients in receipt of Universal Benefit cap calculator to identify the exact reduction www.gov.uk/ Credit may be eligible for further benefit-cap-calculator support towards their rent through a Discretionary Housing The London Borough of Hounslow and the Department for Work Payment www.hounslow.gov.uk/ and Pensions have directly communicated to all identified affected dhp households to inform them of the cap, with potential options and signposts to support services available. • A directory of support services for residents, with a list of local organisations for immediate support to help residents cope WHAT SHOULD YOU DO? WHAT IS THE COUNCIL with a reduction in benefits is available on the Hounslow • Visit www.gov.uk/benefit-cap or Council website. call 0345 600 0723 for Universal DOING TO SUPPORT YOU? Credit or 0345 605 7064 for any • Staff located at the civic centre If you think you may other benefits: (Monday to Friday, provide tailored support to all be affected by the 8am to 6pm) residents with special focus given lower benefit For more • Visit the JobCentre Plus, 10 to those with a high weekly cap, please information benefit reduction Montague Road, Hounslow TW3 ensure you visit www. 1LE or call on 0345 604 3719 • Clients in receipt of Universal contact your landlord hounslow.gov. • Inform your landlord immediately Credit with complex needs and the or your local Area Housing Office can receive specialist support uk/benefitcap Department (Council tenants only) through their work coaches at the JobCentre Plus of Work and • Call Hounslow Council on 020 Pensions. 8583 4242 (Housing Benefit • Short-term support can be claimants only) arranged to adjust to the
restoration projects, all of which is Preserving our heritage helping to conserve historic structures and enhancing local amenities. The London Borough of Hounslow character of the conservation area and has 28 designated conservation explain what makes it special. This We will be showcasing examples areas, each with its own distinctive will be useful when making decisions of this work in future editions of character, such as historic street on planning applications in these Hounslow Matters to acknowledge pattern, open spaces, views, and the conservation areas and helping owners the hard work that residents, members variety and scale of buildings. Under to look after the character of their and council officers are putting into planning legislation, the council has homes. Conservation area appraisals will the enhancement of the borough’s an obligation to assess and designate be rolled out in batches, and will involve special areas. conservation areas and to protect and public consultation before adoption. enhance their special character. Alongside the work we are doing to Following the anticipated appointment prepare conservation area appraisals, of an additional officer to Hounslow’s there are local groups across the conservation team, we hope to start borough doing valuable work, helping work on preparing Conservation to protect the special character of Area Appraisals later this year. These conservation or other areas. Some appraisals will feature the history and of them are taking on small heritage
2323 24 Around Hounslow what’s going on CHAMELEON CUT-OUT Trust and funded by London ARTS & CRAFTS Sport. Friday 17 February Every Sunday, from 10am Hounslow LibraryTW3 1ES until 7 May aroundd For more information, visit Osterley Park, TW7 4RB www.ccslibraries.com hoounsloow AUTHOR TALKS Local author Shaida Mehrban, Welcome to Hounslow talks about how a career in social services led to Hounslow is an exciting and vibrant west London borough publication of her true-life with lots of things to see and do. We have a fantastic offer stories. for visitors and residents alike including a diverse range of Thursday 9 March, 6pm attractions, museums, beautiful parks, stately homes, riverside Elizabeth Fremantle, Anna pubs, cycle paths and walks. A visit to and around Hounslow is Mazzola and Elizabeth Buchan a great day out for all the family. discuss historic fiction. Admission FREE, advance Around Hounslow includes fun things to do for all the family booking required including children and young people. Thursday 23 March, 6.30pm YOUTH CYCLE RIDES It’s advisable to check with the organiser or venue if the event Admission: £1.50 Library every Sunday until 5 March or activity is still going ahead. All listings are available at members/£3 non-members, 11.15am-12.15pm www.hounslow.info/news-events advance booking required. Osterley Park, TW7 4RB. Bell Square hosts free fortnightly entertainment for the whole family in the heart of Hounslow. Go to www.bellsquarelondon. com for listings. MOTHERING SUNDAY GOODGYM Looking for that extra special Get fit by doing good – fun CHISWICK HOUSE AND Unveiling of a memorial present for Mother’s Day? exercise and helping your local Children can make their own, GARDENS W4 2RP plaque to Pocahontas, who community at the same time. lived in Brentford for a short arts & craft session. Every Wednesday time before her death. Saturday 18 March from 6.45pm 3pm-4pm Meet at Chiswick Town Chiswick Library, W4 2AB. LET’S SWISH! Hall. For age 5 and over, For more information, visit Dig out those clothes you no Admission: 50p Library www.goodgym.org/area/ longer wear and swap for new members/£1 non-members. hounslow togs! Advance booking required. Chiswick House – Saturday 11 March Open Sundays – 11.30am-1.30pm PARKRUN WORLD POETRY DAY Wednesdays and bank Studio 700, Hounslow holidays, 10am – 5pm Library, Treaty Centre, WORKSHOP Admission £6.70; Children TW3 1ES Explore the link between (Age5-15) £4 Admission FREE. No booking art and poetry in a special workshop. The House will be closed required. from November 2016 – Monday 20 March Re-opens fully April 2017 6pm-7pm HALF-TERM CRAFT Brentford Library, TW8 8DW Open weekends during the ACTIVITIES Camellia Show (3 March to 2 Admission FREE. Advance booking required. Runs taking place every April) Saturday, from 9am The Gardens – Open every Run by volunteers and suitable day from 7am until dusk, all GET CYCLING! for all levels. Free to take part. year round. Admission FREE Held at: For more information on WOMEN’S BIKE CLUB Osterley Park, TW7 4RB, opening times, admissions Every Thursday, from 6pm Bedfont Lakes, TW15 1AX, costs contact www.chgt.org. Meets at the Civic Centre, Crane Park, TW2 6AA, uk or call 020 8742 3905 LET’S GET CRAFTY, Lampton Road, TW3 4DN Gunnersbury Park, W3 8LQ Wednesday 15 February Suitable for age 14 and over For more information, visit POCAHONTAS 10am-12noon and for all levels. www.parkrun.org.uk Beavers Library, TW4 7NW UNVEILING Admission FREE Pocahontas: From the James JUNIOR PARKRUN STARRY NIGHT MOBILE to the Thames LADIES CYCLE RIDE For younger runners, CRAFT SESSION Every Sunday, from 9am, Monday 20 March, 3.30pm Thursday 16 February Free to join in, delivered Syon House, London Road, 10.30am-11.30am by The Bicycle Society in Hanworth Park, TW13 5EG Brentford Hanworth Library, partnership with Hounslow Visit www.parkrun.org.uk/ Admission FREE TW13 6AW Council, Osterley National hanworth-juniors
2525 WATERMANS ART CHILDREN’S PUZZLE welcome. COUNCIL MEETINGS CENTRE SHOWS AND CLUB ACTIVITIES Follow Cabinet and Borough CHESTER TUFFNUT FITNESS FOR OVER 50s Council meetings on Twitter A story about an unusual tree Takes place every LBofHounslow mole – a theatre production
Around Hounslow Wednesday suitable for ages 2-5years 7.30pm-8.30pm Sunday 26 February Heston Methodist Hall, from 3pm Heston TW5 OQR Watermans Arts Centre, High Street, Brentford OVER 60s ACTIVITIES TW8 ODS BOROUGH COUNCIL THE CURIOUS ADVENTURES Fun to be had with puzzles When: Tuesday 21 February, OF PINOCCHIO, and play for children under 28 March and 23 May, 7.30pm five. Where: Council Chambers, Every Monday Civic Centre, Lampton Road, 10.30am-11.30am Hounslow TW3 4DN Brentford Library, TW8 8DW STORY TIME CABINET When: 21 March, 18 April and 16 May, 7pm The puppet brought to life and Where: Council Chambers, his many adventures Civic Centre, Lampton Road, Sunday 26 March, 3.30pm Hounslow TW3 4DN Suitable for 5 years and over, Tickets £8/Concessions £7 AREA FORUMS Central Hounslow For more information, visit When: Thursday 16 March and www.watermans.org.uk Popular stories for babies and Fitness, fun and chat with a Thursday 11 May, 7.30pm children up to five years as variety of activities from art Where: Committee Rooms ADULT CABARET SEASON told by friendly library staff and craft to learning computer 1&2, Civic Centre, Lampton Some of the best tongue ‘n’ (term-time only) skills and yoga Road, Hounslow, TW3 4DN cheek comedy acts with song, Every Tuesday Daily activities at poetry, dance 2.15pm-2.45pm Frogley House, Hounslow, Bedfont, Feltham and Friday 24 February, Feltham Library, TW13, 4GU TW3 3FQ and Hanworth Friday 10 March and Every Thursday Edward Pauling House, Friday 24 March 10.30am-11am When: Thursday 23 March Feltham TW14 9RJ and Thursday 18 May, 7.30pm For more information visit Hounslow Library, TW3 1ES www.watermans.org.uk Admission FREE. (some Where: Public Meeting Every Thursday sessions) or a nominal Room, Feltham Library, Tickets from £13.50 1.30pm-2pm £2 fee Feltham High Street, TW13 Isleworth Library, TW7 7EU 4GU RHYME TIME Every Thursday BRENTFORD FOOD 2.15pm-3pm MARKET Chiswick Bedfont Library, TW14 8BD When: Tuesday 14 March and Every Monday Tuesday 16 May, 7.30pm 2.30pm-3pm Where: The Hogarth Osterley Library, TW7 4NB Hall, Chiswick Town Hall, Every Friday Heathfield Terrace, Chiswick 2.30pm-3pm W4 4JN Heston LibraryTW5 OLW A mix of songs and rhyme, for Heston and Cranford children under five years Every Friday 11am-11.30am When: Thursday 23 March and Every Wednesday Thursday 18 March, 7pm From 10.30am Chiswick Library, W4 2AB Where: Committee Rooms Hounslow Library, TW3 1ES HOUNSLOW 1&2, Civic Centre, Lampton Road, Hounslow, TW3 4DN SINGING PENSIONERS FORUM Meet on the last Friday of Every Friday from 7pm Market Place Isleworth and Brentford the month Hanworth Park Choral Brentford TW8 8FJ 10.30am-12.30pm When: Thursday 23 March, Group, St George’s Church, Every Sunday, 10am-2pm 7.30pm Hanworth Park, TW13 7NL Montague Hall, Montague Supporting local food Road, TW3 1LG Where: Brentford Free Choral tuition for adults and products, businesses and Church, Boston Manor Road, children New members always farmers Brentford, TW8 8DW
26 KNOW YOUR COUNCILLORS 2016-17
BEDFONT BRENTFORD CHISWICK HOMEFIELDS
Keith Samantha Sachin Gupta Guy Melvin Myra Savin Gerald Robert Oulds John Todd Anderson Christie Lambert Collins McGregor Chair of Isleworth and Brentford Area Forum
CHISWICK RIVERSIDE CRANFORD FELTHAM NORTH
Felicity Sam Hearn Paul Lynch Daanish Saeed Gurpal Virdi Sukhbir John Chatt Khulique Malik Hina Mir Barwood Deputy Mayor Chair of Dhaliwal Chair of Overview Chair of Bedfont, Standards and Scrutiny Feltham and Hanworth Committee Committee Area Forum
FELTHAM WEST HANWORTH HANWORTH PARK
David Hughes Elizabeth Hughes Alan Mitchell Candice Samia Richard Foote Bishnu Gurung Tina Howe Hanif Khan Chair of Licensing Atterton Chaudhary Communities Committee
HESTON CENTRAL HESTON EAST HESTON WEST
Harleen Atwal Manjit Buttar Surinder Purewal Kamaljit Kaur Gurmail Lal Amrit Mann Lily Bath Rajinder Bath Shantanu Hear Chair of Audit Adult Social Care and Deputy Leader of Rajawat Chair of Heston and Committee Health Services the Council Cranford Area Forum Environment
HOUNSLOW CENTRAL HOUNSLOW HEATH HOUNSLOW SOUTH
Ajmer Grewal Pritam Grewal Nisar Malik Colin Ellar Mukesh Corinna Smart Tom Bruce Shaida Mehrban Bob Whatley Mayor Malhotra Public Health Education Chair of Planning Chair of Pension and Leisure and Children’s Committee Fund Panel Services
HOUNSLOW WEST ISLEWORTH OSTERLEY & SPRING GROVE
Bandna Chopra Puneet Grewal Jagdish Sharma Linda Green Ed Mayne Sue Sampson Peter Carey Tony Louki Sheila O’Reilly Chair of Central Corporate Community Hounslow Area Performance and Protection Forum Customer Care To find out which ward you live in, who your SYON TURNHAM GREEN councillor is and how to contact them, visit www.hounslow.gov.uk/democracy_and_ elections or call 020 8583 2250
Key Labour Conservative Steve Curran Theo Dennison Katherine Dunne Samantha Adrian Lee Peter Cabinet Portfolios Leader of the Council Finance Housing Davies Thompson Corporate Strategy, and Citizen Planning and Regeneration Engagement 2727
32
see inside see
February
Friday 24 24 Friday
FORUM
LANDLORD LANDLORD
to a smaller property smaller a to
Downsize and move move and Downsize
of Hounslow residents Hounslow of
Borough London for news housing Latest
Housing News Housing Work Hounslow Winter 2017 Winter
32
28
give up give
[email protected] can provide further details. further provide can [email protected] [email protected]
• money for each bedroom you you bedroom each for money •
News or Hounslow Matters. Send to: to: Send Matters. Hounslow or News uk or call 020 8583 4515 and we we and 4515 8583 020 call or uk 020 8583 4452 or email email or 4452 8583 020
them in future edition of Housing Housing of edition future in them [email protected]. For further information please call call please information further For • assistance with removal costs removal with assistance •
news. Where we can we‘ll feature feature we‘ll can we Where news. please email email please
• more than one offer one than more •
Do keep sending us your stories and and stories your us sending keep Do If you’d like to be involved, involved, be to like you’d If your property in a clean condition. condition. clean a in property your
also be eligible for £100 if you leave leave you if £100 for eligible be also requesting two) requesting
use of our housing stock. housing our of use ideas and your expertise. your and ideas addition to these payments, you may may you payments, these to addition of only one bedroom but but bedroom one only of
of these properties and maximise the the maximise and properties these of use our services, we want your your want we services, our use towards the cost of your removal. In In removal. your of cost the towards bedrooms or more and in need need in and more or bedrooms
homes. This allows us to free up some some up free to us allows This homes. community. Whether or not you you not or Whether community. You will also get a flat rate of £300 £300 of rate flat a get also will You giving up the largest homes, three three homes, largest the up giving
to smaller and more manageable manageable more and smaller to would like to share with the local local the with share to like would • an extra bedroom (when you are are you (when bedroom extra an •
to landlords agreement) transferring transferring agreement) landlords to skills and knowledge that you you that knowledge and skills you will qualify for an additional £1000. additional an for qualify will you
• high priority for a move a for priority high •
housing association tenants (subject (subject tenants association housing their finances or you may have have may you or finances their and do not request an extra bedroom, bedroom, extra an request not do and
dedicated support to both council and and council both to support dedicated how to support someone with with someone support to how benefits: property with three or more bedrooms bedrooms more or three with property
provides financial assistance and and assistance financial provides You might want workshops on on workshops want might You The scheme offers the following following the offers scheme The need of one bedroom and reside in a a in reside and bedroom one of need
The Downsizing Incentive Scheme Scheme Incentive Downsizing The the resources available to us. us. to available resources the released will be awarded. If you are in in are you If awarded. be will released
properties which are overcrowded. overcrowded. are which properties to you and how we best use use best we how and you to more affordable homes. homes. affordable more An incentive of £1,000 per bedroom bedroom per £1,000 of incentive An
and breakfast), and others living in in living others and breakfast), and is to understand what matters matters what understand to is transferring to smaller, manageable and and manageable smaller, to transferring
accommodation, (including bed bed (including accommodation, up a resident’s forum. The aim aim The forum. resident’s a up (subject to landlord’s agreement) agreement) landlord’s to (subject assistance can I get? I can assistance
we have families living in temporary temporary in living families have we Hounslow so that we can set set can we that so Hounslow council and housing association tenants tenants association housing and council
How much financial financial much How
homes are under-occupied whilst whilst under-occupied are homes the direction of social care within within care social of direction the specialist hand-holding support to both both to support hand-holding specialist
We know that a number of our our of number a that know We for residents keen to influence influence to keen residents for financial assistance and dedicated dedicated and assistance financial
and disability adapted properties. properties. adapted disability and and community? We are looking looking are We community? and Incentive Scheme is aimed at providing providing at aimed is Scheme Incentive move in, if it needs it. needs it if in, move
of family sized accommodation accommodation sized family of in what happens in your council council your in happens what in Hounslow Council’s Downsizing Downsizing Council’s Hounslow
• decoration of your home after you you after home your of decoration •
takes pride in where they live. they where in pride takes were able to trace the owner and as a a as and owner the trace to able were The council has a limited supply supply limited a has council The Would you like to have more say say more have to like you Would
our estates clean and ensure everyone everyone ensure and clean estates our CCTV fly tipping from their van; we we van; their from tipping fly CCTV
home.
Residents Forum Residents
020 8583 4141. Together we can keep keep can we Together 4141. 8583 020 Recently, we caught an individual on on individual an caught we Recently, penalty notices. penalty
help you downsize to a smaller, more manageable manageable more smaller, a to downsize you help estate enforcement officers on on officers enforcement estate can use as evidence to issue FPNs. FPNs. issue to evidence as use can we can use as evidence to issue fixed fixed issue to evidence as use can we
Social Care Care Social
or bulk items please contact your your contact please items bulk or We have CCTV cameras which we we which cameras CCTV have We reason we use CCTV cameras which which cameras CCTV use we reason If you live in a property that’s too big for you, we can can we you, for big too that’s property a in live you If
If you see somebody dumping rubbish rubbish dumping somebody see you If do not act appropriately. It’s for that that for It’s appropriately. act not do
sentence. including action against people who who people against action including
hounslow.gov.uk/spacewaye hounslow.gov.uk/spacewaye up to £50,000 or even face a prison prison a face even or £50,000 to up action to tackle the things that matter, matter, that things the tackle to action smaller property smaller
information please visit www. visit please information to court, where they could be fined fined be could they where court, to council, we are determined to take take to determined are we council,
and Recycling Centre. For further further For Centre. Recycling and council could take the perpetrator perpetrator the take could council on Hounslow’s housing estates. As a a As estates. housing Hounslow’s on
be taken to Space Waye Reuse Reuse Waye Space to taken be If it is a large or dangerous fly-tip the the fly-tip dangerous or large a is it If responsibilities to combat fly-tipping fly-tipping combat to responsibilities
You can also arrange for items to to items for arrange also can You could be anything from £80 to £400. £400. to £80 from anything be could officers tells you about their roles and and roles their about you tells officers
Downsize to a a to Downsize
pay from being issued with a FPN FPN a with issued being from pay Our feature on the estate enforcement enforcement estate the on feature Our
illegally. spitting. The amount a person could could person a amount The spitting.
disposes of your rubbish/waste rubbish/waste your of disposes FPNs for dog fouling, littering and and littering fouling, dog for FPNs that can help you. help can that
could also be fined if the contractor contractor the if fined be also could enforcement officers can also issue issue also can officers enforcement In this edition we focus on services services on focus we edition this In
carrier’s license; if they don’t, you you don’t, they if license; carrier’s dumping of waste. Our estate estate Our waste. of dumping
service used has a valid waste waste valid a has used service one place. one offence of fly tipping, the illegal illegal the tipping, fly of offence
contractor, but please check the the check please but contractor, news from across the borough in in borough the across from news believed to have committed an an committed have to believed
bulk waste service with a registered registered a with service waste bulk and leaseholders along with other other with along leaseholders and FPNs can be issued to any individual individual any to issued be can FPNs
left illegally. Residents must book a a book must Residents illegally. left news and information for tenants tenants for information and news
more than two bags of rubbish rubbish of bags two than more Fixed Penalty Notices (FPNs). (FPNs). Notices Penalty Fixed Matters. This means you can access access can you means This Matters.
Fly tipping is any bulky item or or item bulky any is tipping Fly enforcement officers are able to issue issue to able are officers enforcement Housing News now joins Hounslow Hounslow joins now News Housing
on our housing estates, our estate estate our estates, housing our on As mentioned in our last edition, edition, last our in mentioned As
fined £400. £400. fined please contact your local area office. area local your contact please have, if rubbish has been dumped dumped been has rubbish if have, Welcome to our Housing News. News. Housing our to Welcome
result the person caught was was caught person the result changes or if you need any advice, advice, any need you if or changes Due to new powers that councils now now councils that powers new to Due
Housing News Housing If you have any questions about the the about questions any have you If
penalty notices penalty latest edition of of edition latest
machines in the area offices. offices. area the in machines
payments along with chip and pin pin and chip with along payments
Welcome to our our to Welcome
New powers to issue fixed fixed issue to powers New we will provide contactless card card contactless provide will we
phased out and from August 2017, 2017, August from and out phased
Housing
system fobs. Cash payments will be be will payments Cash fobs. system
Member for for Member
fly-tip? entry new purchase to residents for
Cabinet Cabinet
number of ways to make it easier easier it make to ways of number
Dunne, Dunne, Hounslow Housing has looked at a a at looked has Housing Hounslow
Katherine Katherine
Councillor Councillor
area offices area
Spotted a a Spotted
be phased out in in out phased be Cash payments to to payments Cash
3131 Cash payments to be phased out in Spotted a area offices Councillor Katherine Hounslow Housing has looked at a Dunne, number of ways to make it easier Cabinet for residents to purchase new entry fly-tip? Member for system fobs. Cash payments will be Housing phased out and from August 2017, we will provide contactless card New powers to issue fixed payments along with chip and pin Welcome to our machines in the area offices. penalty notices latest edition of If you have any questions about the Housing News changes or if you need any advice, Due to new powers that councils now result the person caught was please contact your local area office. have, if rubbish has been dumped fined £400. Welcome to our Housing News. on our housing estates, our estate As mentioned in our last edition, enforcement officers are able to issue Fly tipping is any bulky item or Housing News now joins Hounslow Fixed Penalty Notices (FPNs). more than two bags of rubbish Matters. This means you can access left illegally. Residents must book a news and information for tenants FPNs can be issued to any individual bulk waste service with a registered and leaseholders along with other believed to have committed an contractor, but please check the news from across the borough in offence of fly tipping, the illegal service used has a valid waste one place. dumping of waste. Our estate carrier’s license; if they don’t, you enforcement officers can also issue could also be fined if the contractor In this edition we focus on services FPNs for dog fouling, littering and disposes of your rubbish/waste that can help you. spitting. The amount a person could illegally. pay from being issued with a FPN Downsize to a Our feature on the estate enforcement could be anything from £80 to £400. You can also arrange for items to officers tells you about their roles and If it is a large or dangerous fly-tip the be taken to Space Waye Reuse responsibilities to combat fly-tipping council could take the perpetrator and Recycling Centre. For further on Hounslow’s housing estates. As a to court, where they could be fined information please visit www. smaller property council, we are determined to take up to £50,000 or even face a prison hounslow.gov.uk/spacewaye action to tackle the things that matter, sentence. including action against people who If you see somebody dumping rubbish do not act appropriately. It’s for that Social Care We have CCTV cameras which we or bulk items please contact your If you live in a property that’s too big for you, we can reason we use CCTV cameras which can use as evidence to issue FPNs. estate enforcement officers on help you downsize to a smaller, more manageable we can use as evidence to issue fixed Residents Forum Recently, we caught an individual on 020 8583 4141. Together we can keep penalty notices. CCTV fly tipping from their van; we our estates clean and ensure everyone home. Would you like to have more say were able to trace the owner and as a takes pride in where they live. The council has a limited supply in what happens in your council Hounslow Council’s Downsizing • decoration of your home after you of family sized accommodation and community? We are looking Incentive Scheme is aimed at providing move in, if it needs it. and disability adapted properties. for residents keen to influence financial assistance and dedicated We know that a number of our the direction of social care within specialist hand-holding support to both How much financial homes are under-occupied whilst Hounslow so that we can set council and housing association tenants we have families living in temporary up a resident’s forum. The aim (subject to landlord’s agreement) assistance can I get? accommodation, (including bed is to understand what matters transferring to smaller, manageable and and breakfast), and others living in to you and how we best use more affordable homes. An incentive of £1,000 per bedroom properties which are overcrowded. the resources available to us. released will be awarded. If you are in The Downsizing Incentive Scheme You might want workshops on The scheme offers the following need of one bedroom and reside in a provides financial assistance and how to support someone with benefits: property with three or more bedrooms dedicated support to both council and their finances or you may have and do not request an extra bedroom, housing association tenants (subject • high priority for a move skills and knowledge that you you will qualify for an additional £1000. to landlords agreement) transferring would like to share with the local • an extra bedroom (when you are to smaller and more manageable community. Whether or not you giving up the largest homes, three You will also get a flat rate of £300 homes. This allows us to free up some use our services, we want your bedrooms or more and in need towards the cost of your removal. In of these properties and maximise the ideas and your expertise. of only one bedroom but addition to these payments, you may use of our housing stock. requesting two) also be eligible for £100 if you leave If you’d like to be involved, your property in a clean condition. • more than one offer Do keep sending us your stories and please email news. Where we can we‘ll feature [email protected]. • assistance with removal costs For further information please call them in future edition of Housing uk or call 020 8583 4515 and we • money for each bedroom you 020 8583 4452 or email News or Hounslow Matters. Send to: can provide further details. give up [email protected] [email protected]
28 Hounslow Hounslow Tenants Forum Hounslow Housing Tenants Council Annual General Meeting 2017 and Leaseholder Please join younger representative on the three Satisfaction Survey Landlord us at the areas East, West and Central. Hounslow In September 2016 our housing Forum 2017 Housing We are delighted to host two guest directory of services was sent to all Tenants Forum speakers at this year’s AGM. Borough of our tenants and leaseholders, Following the success of AGM which Commander for the Metropolitan highlighting the improvements we the landlord seminar held in will be held on Police, Raj Kholi, will give an overview had undertaken along with our September 2016, the council will Thursday 30 of the local policing plan and Mrs housing offer. hold its first Landlord Forum for March 2017, Ruth Cadbury, MP will give an 2017 on Friday 24 February 2017 at Montague Hall, Montague Road, overview of her Shadow Cabinet As a resident of Hounslow Housing from 9.30am to 2pm Hounslow TW3 1LD. The AGM will portfolio work at a local level. your feedback counts and we’re be held from 6.00pm to 8.30pm. Councillor Katherine Dunne, Lead keen to hear your views. During Speakers from the Department Car parking is available across the Member for Housing will also be in February and March we will be for Work & Pensions (DWP), the road and in local roads. Access by attendance. using an independent research council’s revenue and benefits and public transport is widely available. company ORS to contact a the private sector (enforcement) Following the AGM, refreshments will Elections to the 2017 committee representative sample of our teams will be in attendance, this be provided. membership will take place on the tenants and leaseholders by is an unmissable event that will night through the established ‘self’ telephone. benefit landlords greatly. Leaseholders Forum AGM The Tenants Forum provides nomination voting route, so please On Monday 5 December, the for the Central Processing Unit, also invaluable feedback to Hounslow come along on the night and take If you do get a call please take part Important updates on the Leaseholders Forum held their AGM gave a presentation on understanding Housing on a wide range of issues part. in the survey as we really value your following topics will be discussed: at Lampton Conference Centre, service charges as this was something relating to housing. Current members views and current satisfaction levels. supported by the community many leaseholders had queries about of the forum have challenged and Following the AGM volunteers will be The results will be summarised and • Housing Benefits Cap - impact partnerships unit. at the last AGM in November 2015. debated with the council over a hosting stalls on domestic violence, anonymous when published and will of the lower cap limit broad range of issues including estate hate crime, victim support and help us improve our services to you. At the AGM, leaseholders voted in Those who attended took part in parking, communal fencing and waste Hounslow Housing. • Self-service for housing the new committee for 2017 which group surgeries to resolve their queries and recycling. Want to know more about this benefits and Universal Credit now has a membership of 15 people on major works, service charges, estate If you’d like further information survey? Please email claimants to represent Hounslow Council services and repairs. This year we’re looking for a broader regarding the tenants Forum AGM, benjamin.tomlinson@ leaseholders. representation, particularly among please email community.cohesion@ hounslow.gov.uk • Universal Credit – processing If you are interested in supporting the younger registered tenants and the hounslow.gov.uk claims and procedures Leaseholders who attended had the Leaseholders Forum or want to find forum has ring fenced one seat for a opportunity to meet with LBH officers out more about the work they do, Be independent • Presentation on housing and hear from the former Chair, Moses contact Jenny Samuel, Secretary of the standards and HMO Kasibante about what the forum has Leaseholders Forum for longer requirements by our private been up to in 2016. They also provided on jennysamuel297@ sector (enforcement) team feedback on what they think the btinternet.com SARA - Sheltered There are several ways we can help forum’s priorities should be in the year you continue to live independently Hounslow Council currently works ahead. in your current home. with over 350 landlords and has Accommodation Residents established itself as a successful Nuzhat Ahmed, Finance Manager We have a Linkline service (a quick letting service with tenants ready Association response paid telephone service to move in immediately. that lets you tell someone when you SARA (Sheltered Accommodation • Producing a newsletter for need help), an aids and adaptations The event is free to attend but Better Boilers for winter warmth Residents Association) is a group of sheltered residents service to help you stay in your own spaces are limited so you need to residents living with the 27 sheltered home with some adjustments and book early. You can reserve your If you’re a homeowner on benefits in Hounslow and your boiler is inefficient accommodations across Hounslow. • Applying for funding for activities a Handyperson scheme to easily get place by visiting our website and or broken, it may be replaced or repaired for free. small jobs done for a small fee. completing the online form: Following the AGM in September If you would like to know more about www.hounslow.gov.uk/landlords Better Boilers, Mayor Sadiq Khan’s £1m scheme, will help people stay warm 2016, SARA now has a new SARA please contact Keith Head, For further information, please call and save on energy bills this winter. committee which, with the Chair of SARA 020 8583 4400 or email Refreshments will be provided and support from Sheltered Scheme [email protected] [email protected] we look forward to seeing you. To qualify you must: Visit representatives has started a range of • be a homeowner in London betterboilers. projects from: Any questions? • be in receipt of qualifying benefits london.gov.uk • Developing ideas to bring For further information, you can • have an inefficient or broken boiler sheltered residents together contact us by: Email: [email protected] The scheme is on a first come, first served basis, so get • Supporting sheltered residents Call: 020 8583 3855 in early to avoid disappointment. where needed
3131
3131
where needed where in early to avoid disappointment. avoid to early in Call: 020 8583 3855 8583 020 Call:
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contact us by: by: us contact
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Any questions? Any london.gov.uk • be in receipt of qualifying benefits qualifying of receipt in be •
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Visit Visit
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[email protected] [email protected] support from Sheltered Scheme Scheme Sheltered from support Refreshments will be provided and and provided be will Refreshments [email protected]
SARA of Chair committee which, with the the with which, committee and save on energy bills this winter. this bills energy on save and 020 8583 4400 or email email or 4400 8583 020
SARA please contact Keith Head, Head, Keith contact please SARA 2016, SARA now has a new new a has now SARA 2016, Better Boilers, Mayor Sadiq Khan’s £1m scheme, will help people stay warm warm stay people help will scheme, £1m Khan’s Sadiq Mayor Boilers, Better www.hounslow.gov.uk/landlords www.hounslow.gov.uk/landlords For further information, please call call please information, further For
If you would like to know more about about more know to like would you If Following the AGM in September September in AGM the Following completing the online form: form: online the completing
or broken, it may be replaced or repaired for free. for repaired or replaced be may it broken, or place by visiting our website and and website our visiting by place small jobs done for a small fee. small a for done jobs small
Applying for funding for activities for funding for Applying • accommodations across Hounslow. Hounslow. across accommodations If you’re a homeowner on benefits in Hounslow and your boiler is inefficient inefficient is boiler your and Hounslow in benefits on homeowner a you’re If book early. You can reserve your your reserve can You early. book a Handyperson scheme to easily get get easily to scheme Handyperson a
residents living with the 27 sheltered sheltered 27 the with living residents spaces are limited so you need to to need you so limited are spaces home with some adjustments and and adjustments some with home
Better Boilers for winter warmth winter for Boilers Better
sheltered residents sheltered Residents Association) is a group of of group a is Association) Residents The event is free to attend but but attend to free is event The service to help you stay in your own own your in stay you help to service
Producing a newsletter for for newsletter a Producing • SARA (Sheltered Accommodation Accommodation (Sheltered SARA need help), an aids and adaptations adaptations and aids an help), need
to move in immediately. in move to that lets you tell someone when you you when someone tell you lets that
Association letting service with tenants ready ready tenants with service letting response paid telephone service service telephone paid response
established itself as a successful successful a as itself established Nuzhat Ahmed, Finance Manager Manager Finance Ahmed, Nuzhat We have a Linkline service (a quick quick (a service Linkline a have We
with over 350 landlords and has has and landlords 350 over with Accommodation Residents Residents Accommodation
Hounslow Council currently works works currently Council Hounslow ahead. ahead. in your current home. current your in
forum’s priorities should be in the year year the in be should priorities forum’s you continue to live independently independently live to continue you
SARA - Sheltered Sheltered - SARA
btinternet.com btinternet.com sector (enforcement) team (enforcement) sector feedback on what they think the the think they what on feedback There are several ways we can help help can we ways several are There
on jennysamuel297@ on requirements by our private private our by requirements been up to in 2016. They also provided provided also They 2016. in to up been
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Leaseholders Forum Forum Leaseholders standards and HMO HMO and standards Kasibante about what the forum has has forum the what about Kasibante
contact Jenny Samuel, Secretary of the the of Secretary Samuel, Jenny contact • Presentation on housing housing on Presentation • and hear from the former Chair, Moses Moses Chair, former the from hear and
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out more about the work they do, do, they work the about more out opportunity to meet with LBH officers officers LBH with meet to opportunity
forum has ring fenced one seat for a a for seat one fenced ring has forum Leaseholders Forum or want to find find to want or Forum Leaseholders claims and procedures procedures and claims Leaseholders who attended had the the had attended who Leaseholders
hounslow.gov.uk hounslow.gov.uk younger registered tenants and the the and tenants registered younger If you are interested in supporting the the supporting in interested are you If • Universal Credit – processing processing – Credit Universal •
please email community.cohesion@ email please representation, particularly among among particularly representation, hounslow.gov.uk leaseholders. leaseholders.
regarding the tenants Forum AGM, AGM, Forum tenants the regarding This year we’re looking for a broader broader a for looking we’re year This services and repairs. repairs. and services benjamin.tomlinson@ benjamin.tomlinson@ claimants claimants to represent Hounslow Council Council Hounslow represent to
If you’d like further information information further like you’d If on major works, service charges, estate estate charges, service works, major on survey? Please email email Please survey? benefits and Universal Credit Credit Universal and benefits now has a membership of 15 people people 15 of membership a has now
and recycling. recycling. and group surgeries to resolve their queries queries their resolve to surgeries group Want to know more about this this about more know to Want • Self-service for housing housing for Self-service • the new committee for 2017 which which 2017 for committee new the
Hounslow Housing. Hounslow parking, communal fencing and waste waste and fencing communal parking, Those who attended took part in in part took attended who Those At the AGM, leaseholders voted in in voted leaseholders AGM, the At
hate crime, victim support and and support victim crime, hate broad range of issues including estate estate including issues of range broad help us improve our services to you. to services our improve us help of the lower cap limit cap lower the of
hosting stalls on domestic violence, violence, domestic on stalls hosting debated with the council over a a over council the with debated at the last AGM in November 2015. 2015. November in AGM last the at anonymous when published and will will and published when anonymous • Housing Benefits Cap - impact impact - Cap Benefits Housing • partnerships unit. unit. partnerships
Following the AGM volunteers will be be will volunteers AGM the Following of the forum have challenged and and challenged have forum the of many leaseholders had queries about about queries had leaseholders many The results will be summarised and and summarised be will results The supported by the community community the by supported
relating to housing. Current members members Current housing. to relating service charges as this was something something was this as charges service views and current satisfaction levels. levels. satisfaction current and views following topics will be discussed: discussed: be will topics following at Lampton Conference Centre, Centre, Conference Lampton at
part. part. Housing on a wide range of issues issues of range wide a on Housing gave a presentation on understanding understanding on presentation a gave in the survey as we really value your your value really we as survey the in Important updates on the the on updates Important Leaseholders Forum held their AGM AGM their held Forum Leaseholders
come along on the night and take take and night the on along come invaluable feedback to Hounslow Hounslow to feedback invaluable for the Central Processing Unit, also also Unit, Processing Central the for If you do get a call please take part part take please call a get do you If On Monday 5 December, the the December, 5 Monday On
nomination voting route, so please please so route, voting nomination The Tenants Forum provides provides Forum Tenants The benefit landlords greatly. greatly. landlords benefit
Leaseholders Forum AGM AGM Forum Leaseholders
night through the established ‘self’ ‘self’ established the through night telephone. is an unmissable event that will will that event unmissable an is
membership will take place on the the on place take will membership be provided. provided. be tenants and leaseholders by by leaseholders and tenants teams will be in attendance, this this attendance, in be will teams
Elections to the 2017 committee committee 2017 the to Elections Following the AGM, refreshments will will refreshments AGM, the Following representative sample of our our of sample representative the private sector (enforcement) (enforcement) sector private the
public transport is widely available. available. widely is transport public company ORS to contact a a contact to ORS company council’s revenue and benefits and and benefits and revenue council’s
attendance. road and in local roads. Access by by Access roads. local in and road using an independent research research independent an using for Work & Pensions (DWP), the the (DWP), Pensions & Work for
Member for Housing will also be in in be also will Housing for Member Car parking is available across the the across available is parking Car February and March we will be be will we March and February Speakers from the Department Department the from Speakers
Councillor Katherine Dunne, Lead Lead Dunne, Katherine Councillor be held from 6.00pm to 8.30pm. 8.30pm. to 6.00pm from held be keen to hear your views. During During views. your hear to keen
portfolio work at a local level. level. local a at work portfolio Hounslow TW3 1LD. The AGM will will AGM The 1LD. TW3 Hounslow your feedback counts and we’re we’re and counts feedback your from 9.30am to 2pm to 9.30am from
overview of her Shadow Cabinet Cabinet Shadow her of overview at Montague Hall, Montague Road, Road, Montague Hall, Montague at As a resident of Hounslow Housing Housing Hounslow of resident a As 2017 on Friday 24 February 2017 2017 February 24 Friday on 2017
Ruth Cadbury, MP will give an an give will MP Cadbury, Ruth March 2017, 2017, March hold its first Landlord Forum for for Forum Landlord first its hold
of the local policing plan and Mrs Mrs and plan policing local the of Thursday 30 30 Thursday housing offer. housing September 2016, the council will will council the 2016, September
Police, Raj Kholi, will give an overview overview an give will Kholi, Raj Police, will be held on on held be will had undertaken along with our our with along undertaken had the landlord seminar held in in held seminar landlord the
Commander for the Metropolitan Metropolitan the for Commander AGM which which AGM highlighting the improvements we we improvements the highlighting Following the success of of success the Following
speakers at this year’s AGM. Borough Borough AGM. year’s this at speakers Tenants Forum Forum Tenants of our tenants and leaseholders, leaseholders, and tenants our of
Forum 2017 Forum We are delighted to host two guest guest two host to delighted are We Housing Housing directory of services was sent to all all to sent was services of directory
Hounslow Hounslow In September 2016 our housing housing our 2016 September In
areas East, West and Central. Central. and West East, areas us at the the at us
Landlord Landlord
Satisfaction Survey Satisfaction
younger representative on the three three the on representative younger Please join join Please
and Leaseholder Leaseholder and
Annual General Meeting 2017 Meeting General Annual Council Council
Housing Tenants Tenants Housing
Hounslow Tenants Forum Forum Tenants Hounslow Hounslow Hounslow Hounslow Hounslow
28