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Firm Profile

Venue Solutions Group is dedicated to continually improving facility performance through direct experience, benchmarking and the use of industry “BEST PRACTICES.” We take pride in being recognized as industry leaders in the programming, planning, preparation and performance of public assembly facilities worldwide.

venuesolutionsgroup.com [email protected] (816) 352-6494 [email protected] (615) 473-0709 7105 Peach Court, Suite 108, Brentwood, Tennessee 37027 [email protected] (615) 481-6974 SUMMARY OF SERVICES

Pre- and Grand Opening Consultation Facility Condition Analysis Guest Experience Benchmarking Operational Design Operational Consulting Direct Project Consulting Safety, Security and Emergency Planning Crowd Management Training Executive Search and Staffing LEED Existing Building: Operations and Maintenance

venuesolutionsgroup.com Pre and Grand Opening Consultation Opening a new facility can be many times more difficult than operating one, and having or acquiring the knowledge to accomplish that goal is critical. Our office is comprised of individuals who, in addition to having assisted other venues, have themselves been a part of grand opening management teams. The preopening work has included the preparation of preopening budgets and checklists, FF&E review, organizing storage spaces, writing procedures and protocols, coordinating efforts of 3rd party vendors, placing events staff, and preparing and training staff of emergency plans.

• Venue Production Guide PRE AND GRAND OPENING EXPERIENCE • Asset Management Program • • BankAtlantic Center • Life Safety Plan • Baylor University • Perimeter Security Review • Bridgestone Arena • Vertical Transportation Procedures • Carter-Finley Stadium • CenturyLink Center • Warranty Review and Commentary • Covaleski Stadium • Emergency Evacuation Training • Emerates Stadium • Emergency Operations Plan • Ford Center Evansville • NBA Security Design and Operational • • Compliance • Millennium Youth Entertainment Complex • Vendor Selection • Citi Field • LEED New Construction Compliance • New • Organizational Chart and Job Descriptions • • Prudential Arena • Assist in RFP Development • Pyramid Arena • Manager Solicitation and Selection • Silverston Race Track • Transition from Construction • Busch Stadium • TCF Bank Stadium • Texas&M A Kyle Field • The Point - Dublin, Ireland • University of Arkansas • University of Nebraska, Omaha • SunDome/University of South Florida

venuesolutionsgroup.com Facility Condition Analysis The purpose of a facility condition analysis is to establish and evaluate the facility’s current physical condition and provide a benchmark for evaluating the facility in the future.

MAJOR AREAS Architecture: Condition of interior and exterior components, function of plan, equipment, lighting ADA/Building and Life Safety Codes: Compliance with current ADA standards and code requirements Major Systems: Mechanical, electrical, plumbing, water quality Structure: Structure, blast/security, fire engineering, roof Entertainment and Electronic Systems: Video, sound, scoring, interactive displays, security, telephone, data, and point of sale Security Electronic Systems: Security and access control Food Service and Retail: Concessions; vending; quick service stands; suite, club and premium services; inseat service; catering and fixed/portable merchandise operations Operations: Maintenance, crowd management, food and retail services, asset management FACILITY ANALYSIS EXPERIENCE • American Airlines Arena (Miami Heat) • Keeneland Racecourse • Amway Arena () • Lloyd Noble Center (Univ. of Oklahoma) • Arco Arena (Sacramento Kings) • M&T Bank Stadium () • Assembly Hall & Memorial Stadium (Indiana • Norick Coliseum (Oklahoma State Fair) University) • Oklahoma State Fair (Park Grandstands) • AT&T Center (San Antonio Spurs) • Oriole Park at Camden Yards (Baltmore Orioles) • Autry Court (Rice University) • Pauley Pavilion (UCLA) • Cajundome (University of Louisiana at Lafayette) • PNC Arena 2006 & 2011 (Carolina Hurricanes) • (Arizona Diamondbacks) • Quicken Loans Arena (Cleveland Cavaliers) • City of Palm Springs, California (Multiple Facilities) • Ralph Wilson Stadium () • Cohen Stadium • Rose Garden Arena (Portland Trailblazers) • Coveleski Stadium (South Bend Silver Hawks) • Rosenblatt Stadium (NCAA College World Series) • Dunn Tire Park (Buffalo Bisons) • and The Thomas and Mack • Eastern States Exhibition Coliseum Center (UNLV) • EverBank Field () • Sun Dome (University of South Florida) • First Energy Stadium () • Tennessee State Fairgrounds • Ford Field ( Lions) • Tsongas Arena • Giant Center (Hershey Bears) • University of Arkansas (Multiple Facilities) • Hartford Civic Center (Hartford Wolf Pack) • University of Delaware (Multiple Facilities) • Heinz Field ()

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Facility Condition Analysis (continued) Capital Expense Modeling • Based on a thorough Facility Condition Analysis, a Capital Expense Matrix is developed that will aid the venue in capital planning for an extended period and assist the owner and/or operator in budgeting and making capital improvement decisions • The CapEx includes analyzing the operations of similar facilities and compare to established industry “best practices” • Review estimated costs and timelines for replacement and/or repair of the following items: roof, exterior caulking, exterior doors, exterior painting, glazing and curtain wall, interior finishes, scoreboard and ribbon boards, suite and club furnishings, concrete repair and replacements, suite and club seats, bowl seats, mechanical systems, electrical systems, plumbing systems, audio, visual and data systems, telephone systems, bowl sound systems, vertical transportation, overhead doors, and exterior lighting.

venuesolutionsgroup.com Guest Experience Benchmarking Guest Experience Benchmarking is focused on confidentiality and presenting an accurate assessment of the overall guest experience. The information gained helps management better understand the facility’s strengths and potential areas of improvement.

• Evaluate the overall guest experience from arrival through departure • Observe, evaluate and benchmark the guest experience in the facility and its operation visible to the public on game day including parking, guest services, stadium entry and circulation, general security, facility cleanliness, concessions (observations), overall condition of the facility, personal interaction • Provide recommendations consistent with industry “best practices”

BENCHMARKING EXPERIENCE • Arizona Diamondbacks • Nashville Predators • Braves • • Auburn (University) Arena • • Baltimore Orioles • New York Mets • Boston Red Sox • North Carolina State University • Breeders’ Cup • Oakland Raiders • Buffalo Bills • Phillies • Burton Complex • Pittsburgh Steelers • Cincinnati Reds • Pittsburgh Pirates • Chesapeake Energy Arena • Padres • Cleveland Browns • Giants • Cleveland Indians • St. Louis Cardinals • Credit Union Centre • Super Bowls XLI & XLII • Cox Convention Center • Tampa Bay Rays • Golden State Warriors • Texas Rangers • Astros • Texas Tech University • • Blue Jays • INTRUST Bank Arena • Tyson Events Center • Jordan-Hare Stadium, Auburn University • University of Delaware • Keeneland Racecourse • University of Missouri • Key Arena • University of Nevada-Reno • KFC Yum! Center • University of Oklahoma (multiple facilities) • • University of South Florida • Dodgers • Verizon Arena • • Washington Nationals • Milwaukee Brewers • 2007 MLS All-Star Game • Minnesota Twins • 2011 MLS All-Star Game

venuesolutionsgroup.com OPERATIONAL CONSULTING EXPERIENCE Operational Design • Amway Center, Orlando Magic • Program • Bankers Life Fieldhouse, Indiana Pacers • Design review (each stage) • Berry Center, Cypress-Fairbanks Independent • Sustainable materials • School District, Cypress, Texas • Waste stream • Cavaliers Holdings, Cleveland Cavaliers • Employee movement • City of Evansville • City of Orlando • Event production • Cobb County Civic Center • Renovation/expansion • Arena at Everett • Post occupancy review • Connecticut Tennis Center • Cumberland County Civic Center • Florida Citrus Sports/ Operational Consulting • Ford Field, • RFP Management • Atlanta -Food and Beverage/Catering • Greater Tacoma Convention & Trade Center, -Contract management • Tacoma, Washington • Harborside Event Center -Furniture, Fixtures & Equipment • Indiana State Fairgrounds • Ticketing Traffic and Parking • INTRUST Bank Arena • Ticketing • Events Center • Security (access and 24/7) • Keeneland Racecourse • Guest services • Kyle Field Renovation, Texas A&M University • Premium services • Los Angeles Dodgers • Louisville Arena Authority/KFC Yum! Center • Operating cost evaluation • McLane Stadium - Baylor University • Grand opening consulting • Mumbai Convention Center • Northlands Complex Direct Project Consulting • Orlando Magic • Develop and coordinate scope of work • PETCO Park, San Diego Padres • Quicken Loans Arena with clients • Reliant Park • Establish and communicate scope • Texas A&M Univeristy, Kyle Field Renovation withsubcontractors • TCF Bank Stadium, University of Minnesota • Manage subcontractor delivery • Time Warner Cable Arena • Coordinate multiple areas into single • University of California, Berkeley deliverable • University of Illinois-/The Forum • University of Nebraska-Omaha/New Arena • Support client through the delivery and • Yale Bowl/Yale University presentation phases • Provide direct input based on experience, body of work and “best practices”

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RELEVANT PROJECT EXPERIENCE Safety, Security and • Amway Center - Surveillance, Access Control Biometrics • - Perimeter Security Assessment Emergency Planning • Bankers Life Fieldhouse - Security Review • Beaver Stadium at Penn State University-Student Ingress • Planning for major emergencies that may • Exposition Park Light Rail Stations Event Management Plan occur in public assembly facilities • Indiana Pacers/Bankers Life Fieldhouse • Integration of law enforcement, • Indiana State Fairgrounds • NBA Safety Act Review emergency preparedness, fire, rescue, • NHL Safety and Security Review medical and external resources into • Quicken Loans Arena Court Security • Walmart - Crowd Management a coordinated, communicated and • Yale Bowl - Yale University responsive plan

RELEVANT PROJECT EXPERIENCE Crowd Management • Cleveland Cavaliers • Cleveland Browns • Create optimum staffing outlines for events and facilities • Detroit Lions • Recommend appropriate hardware and procedures • Pittsburgh Pirates • Pittsburgh Steelers • Reliant Park Managing Risk Through • University of Nevada Operating “Best Practices” • Walmart • Identify operating exposure • Cost benefit analysis • Decision-making methods • Improving results through communication • Determine acceptable levels of protection • Transfer risks to third parties

venuesolutionsgroup.com Training Customer service in many ways defines the acceptance, reputation and success of venues and their teams and clients Training of employees for front-end and direct engagement with customers is an integral part of any organization’s business practice. Venue Solutions Group offers a tailored approach to ensuring your front line staff and their supervisors are proficient in furthering the mission, vision and values of the organization. With a blend of humor and our own, personal venue experience, our training team will motivate and engage your staff to perform at a high level.

TRAINING EXPERIENCE • / Los Angeles Dodgers • EverBank Field / Jacksonville Jaguars • FirstEnergy Stadium / Cleveland Browns • Ford Field / Detroit Lions • Heinz Field / Pittsburgh Steelers • Quicken Loans Arena / Cleveland Cavaliers • Reliant Park / Houston Texans

venuesolutionsgroup.com Executive Search and Staffing Filling a senior level position in a public assembly facility is not accomplished by simply placing an ad and conducting interviews. A venue must cast as wide a net as possible, including reaching out to potential candidates that may not even be interested, at least initially. And once applications start arriving, the time consuming part of the effort begins. As former facility managers who are always abreast of activities in our industry, we have the ability to not only identify suitable candidates for any venue position, but we can also vet candidates that reach the venue directly. Our network of peers and colleagues in unmatched, and we can gain information that is not available in a resume, application, or from a reference. Information that may determine whether or not a venue makes an offer.

EXPERIENCE • Baylor University, General Manager for McLane Stadium (Waco, TX) • University of California-Berkeley, Senior Facilities Position Within Athletics • University of Nebraska-Omaha, General Manager of New Arena • Quicken Loans Arena, Director of Security (Cleveland, OH) • Berry Center, General Manager (Cypress, TX)

venuesolutionsgroup.com LEED Existing Building: Operations & Maintenance A sustainable building is one that maximizes operational efficiencies and at the same time reduces its environmental impact on the surrounding environment. The LEED EB: O&M program provides a path for facility owners and operators to reduce operating costs while at the same time providing a healthy, productive work environment for employees.

LEED EB: O&M certification is based on actual building performance and not design intent as is the case with LEED New Construction certification. The certification process identifies the “performance period” where performance is measured and benchmarked against the credits and requirements of LEED EB: O&M.

LEED EB: O&M measures exterior maintenance programs, water and energy efficiency, use of environmentally friendly products, indoor environmental quality and effectiveness of recycling programs.

The certification process requires that the applicant achieve 40 out of a possible 110 credits and meet all the prerequisites outlines in the LEED EB: O&M guidelines. The following thresholds for certification are required to achieve the four different levels of LEED EB: O&M:

Certified 40-49 points Silver 50-59 points Gold 60-79 points Platinum 80 points and above

LEED EB:O&M FACILITATION EXPERIENCE • AT&T Center (San Antonio, TX) • New Yankee Stadium (New York, NY) • Quicken Loans Arena (Cleveland, OH)

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