Risk Assessment Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
TABLE OF CONTENTS S.No Description Page No. 1 Introduction 2 Reflection on safety and security 3 Levels of disasters and its management 3.1 Level i 3.2 Level II 3.3 Level III 4 Disaster management committees (DMC) 4.1 HO level 4.2 Regional level 4.3 Unit level 5 Command and control structure 5.1 During level 1 Media cell Legal and insurance cell. Relief cell Control room at site Rescue cell: Technical cell functions: 5.2 During level 2 Control room. Media cell Legal and insurance cell. Relief cell 5.3 During level 3 6 Annexure “A” Emergencies 6.1 Loss of life/ injury (technical reason) 6.2 Loss of life/ injury (non-technical reason) 7 Annexure B” First aid and medical guidelines (disaster management) 7.1 Standard operating guidelines Normal stage Disaster and post disaster stage Medical facilities Details of medical facilities to be made available in the unit: Details of the persons trained in first-aid Medical facilities available near the unit: Page 1 of 30
Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
8 Annexure C - Community management guidelines (disaster management) Standard operating guidelines Normal stage Disaster and post disaster stage Database of important community personnel (skill-wise) 9 “Annexure D ”legal and insurance guidelines (disaster management) Standard operating guidelines Normal stage Disaster and post disaster stage 10 Annexure E Media management guidelines Standard operating guidelines. Normal stage Disaster and post disaster stage 11 Annexure F Security and crowd management guidelines (disaster management) Standard operating guidelines Disaster and post disaster stage 12 Annexure G- Minor emergencies and action to be taken. 13 Annexure H -Action plan for disaster prevention. 14 MIS systems/ check lists for disaster preparedness 15 Formats of first information report and detailed information report
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
SECURITY AND DISASTER MANAGEMENT POLICY
Introduction
Usha Breco Limited (UBL) is a renowned company in the field of ropeways which was established in 1969. Being a pioneer ropeway corporate entity in India, it was natural for UBL to do benchmarking on qualitative norms pertaining to project management, operation and safety standards in the tough and not so common domain of Ropeways. UBL is primarily in the business of operating and maintaining ropeways in India. It presently operates and maintains five ropeways in India namely Mansadevi Udan Khatola and Chandidevi Udan Khatola in Hardwar, Kalidevi Udan Khatola and Ambaji Udan Khatola in Gujarat and Malampuzha Udan Khatola in Kerala. In future, there is a likelihood of simultaneously operating and maintaining many more ropeways including Girnar ropeway in Junagadh district of Gujarat. Ropeway being a public transportation mode and being of high capacity requires high level of safety and security at all times. Therefore, we need to integrate our resources with that of local administration and respective State Government in order enhance comfort and safety of the passengers.
Reflection on Safety and Security
Though statistics indicates ropeway as the safest means of transport (1 in 108 passenger), but incidents/ accidents do happen. Hence, there is a perennial need to maintain functional efficiency, reliability and risk protection in the use and maintenance of ropeways. More importantly the ropeways are public sites and are liable to suffer from environmentally induced threats, risks and hazards as well as human-caused occurrences, particularly in the present security environment prevailing in the country. Hence, the general and unit specific risk threat analysis is very essential to vitalize the safety and security set up. In this direction, possible reflections on safety and security of company’s ropeway sites have been considered, analyzed and standard operating guidelines is being spelled out to build up the Integrated safety and security system of company’s present and future business locations.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
Levels of Disasters
According to severity of incident, levels of disaster can be classified into following levels:
Level of Definition To be handled Types Disaster by
Level I 1) When loss of 1. At site by Technical - life is more. Unit 1. Rope Snap 2. Drive/Return sheave shaft 2) When loss of 2. At site by failure/Tension system life is due to RO failure/De-ropement catastrophic 3. Mount assembly part(s) failure failure. 3. At 10-20 Km 4. Tower failure by HO 5. Over speeding of 3) When loss of ropeway/Brake failure life is due to 6. Rollback major natural disaster Non-Technical – 1. Natural causes like earthquakes, landslides, 2. Bombing, 3. Stampede inside the premises 4. Collapse of part of building 5. Riots
Level II 1) When loss of 1. At site by Technical - life is low. Unit 1. Fall/Slippage of Cabin(s) 2. Cabin door open 2) When loss of 2. At site by 3. Entanglement of cabin life is due to RO 4. Bumping/Swinging of cabin minor resulting in fall of passengers failure/reasons 3. Remotely by outside cabin HO. 5. Cabin de-railment at station 3) When serious 6. Electrocution injuries occur due to organizational Non-Technical – reasons 1. Hitting by cabin 2. Natural causes like windstorm, hailstorm, flood, jungle fire 3. Stabbing, Bullet firing, stone Page 4 of 30
Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
pelting, pushing 4. Animal biting, insect biting, reptile biting 5. Suicide 6. Stampede outside the premises 7. Medical ailment 8. Fall leading to death 9. Lightning strike
Level III When minor 1. At site by Technical - injuries occur due Unit 1. Fall/Slippage of Cabin(s) to organizational 2. Cabin door open reasons 2. Remotely by 3. Entanglement of cabin RO/HO 4. Bumping/Swinging of cabin resulting in fall of passengers outside cabin 5. Cabin de-railment at station 6. Electrocution
Non-Technical – 1. Hitting by cabin 2. Natural causes like windstorm, hailstorm, flood, jungle fire 3. Stabbing, Bullet firing, stone pelting, pushing 4. Animal biting, insect biting, reptile biting 5. Suicidal attempt 6. Stampede inside or outside the premises 7. Medical ailment 8. Lightning strike
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
Disaster Management Committees (DMC)
The Disaster Management Committees are being formed at each level. They will be responsible for identifying the deficiencies in safety and security, existing at each level and implementing and reviewing the improvements required. The above process will be a continuous process and each committee will present the actions taken during every annual meeting.
HO Level
S.No. Designation Appointment Responsibilities in DMC 1 Commercial Chairperson To convene all DMC meetings at Head HO level. To identify and recommend all kind of major improvements to be taken in a Financial year. To relocate and head the Control Room during Level 1 kind of disaster. 2 Technical Head To monitor, control and ensure proper rescue and plant safety. To look after the documents. To be stationed at unit in crises 3 Operations Head Secretary To monitor and ensure implementation of the improvements. Will act as a link between unit and HO during Level 1 kind of disaster. 4 Service & Safety To monitor and ensure Head implementation and updating of Technical aspects of Disaster plan during normal and disaster phases. 5 Dy Mgr ( Service To monitor and help in rescue & Safety) during disaster in unit. And provide guidelines. 6 Company Legal Advisor Keeping Disaster Management Secretary Policies updated. To look after the legal and insurance functions during disaster. 7 HRD officer Member Will help in execution of the action points during Normal stage as well
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
as Disaster stage. Will act on the orders of the above appointments during any disaster. 8 Administrative Member Will help in execution of the action Officer points during Normal stage as well as Disaster stage. Will act on the orders of the above appointments during any disaster.
Regional Level S.No. Designation Appointment Responsibilities in DMC 1 Regional Head Chairperson To convene all DMC meetings at Regional level. To identify and recommend all kind of major improvements to be taken in a Financial year. To relocate and head the Control Room during Level 2 kind of disaster. 2 Unit Head Secretary To monitor and ensure implementation of the improvements. Will act as a link between unit and region during Level 2 kind of disaster. 3 Regional Security Head Will carry out the periodic review of Security units and recommend the Incharge improvements to Unit Head with copy to Regional Head. Will move to the place of disaster immediately depending upon the location and nature of disaster. 4 Regional Commercial Keeping Regional Disaster Marketing Head Head Management Policies updated. To manage media and community during disaster.
Unit Level S.No. Designation Appointment Responsibilities in DMC 1 Unit Head Chairperson To convene all DMC meetings at Unit level. To identify and recommend all kind of major Page 7 of 30
Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
improvements to be taken in a Financial year. To head the Control Room during Level 3 kind of disaster. 2 RI / PI Secretary To monitor and ensure implementation of the improvements. Will co-ordinate the rescue and evacuation during disaster. 3 Accounts Officer Commercial Keeping Unit Disaster Officer Management Policies updated. To look after communication and ticket refund during disaster. 4 Unit Marketing Marketing Will help in execution of the action Officer Officer points during Normal stage. Will handle the media, Customer Care and first aid during disaster. 4 Unit Customer Customer Will help in execution of the action Care Officer Care Officer points during Normal stage. Will handle the customer care, security and first aid during disaster. 5 Security Member(s) Will help in execution of the action Officer(s) points during Normal stage as well as Disaster stage. Will handle the customer care, security and first aid during disaster. Will act on the orders of the above appointments during any disaster.
Command and Control Structure
During Level 1
Relocation of HO disaster management team within the vicinity of 10-20 k.m of the affected unit.
HO team headed by – Commercial Head
Media Cell
Comprising of Rep. of Media Management Company and UBL Marketing Officer from other units.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
Functions -As per Annexure Media Management guidelines.
Legal and Insurance Cell
Comprising of Rep. of Law firm, insurance consultant, Company Secretary and Legal Officer.
Functions - As per Annexure Legal and Insurance Management guidelines.
Relief Cell
Comprising of Insurance consultant, nearest to Unit.
Functions –
1. Identify the affected and get an official list of deceased, Major injured and minor injured. 2. Decide the quantum/procedure in consultation with Commercial Head. 3. Distribute relief as per procedure
Control Room at site headed by Technical Head with Regional head
Service and Safety Head and his deputy to be stationed at unit for assisting during rescue and plant safety measures.
Rescue Cell:
Composition / Function / Position:
Plant Incharge – Head – Stationed at Control Room
• Constitution of various Rescue teams • Imparting duties • Arrangement of tools and tackles • Communication with team leaders and UH • Arrangement for mutual aids • Overall coordination of rescue
Engineers – Team Leaders
• Communication with PI • Conduct rescue in the area of responsibility Page 9 of 30
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Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
• Safe rescue of victims and handing over to first aid team • Mutual aid to other Rescue teams in coordination with PI
Operators and Other Trained in Rescue – Team members
• To conduct safe rescue as per direction of team leaders
Technical Cell Functions:
Composition / Function / Position:
Technical Head – Control Room
• Analyzing the Disaster • Preparation of Brief report of Incident and Rescue with PI • If required to seek permission for carrying maintenance to secure plant and machinery from administration • If asked, hand over documents to Administration with proper acknowledgement and record • To coordinate all site activities including maintenance • Coordination with Commercial Head and Head Office. • To coordinate all activities of all investigation agencies.
Plant Incharge - Plant
• Execute all technical activities as instructed by Technical Head • Arrangement of all related tools and tackles and manpower for above work.
Engineers and Operators - Plant
• To conduct maintenance as per direction of PI.
Other matter (Conducted by Technical cell):
• Root cause analysis of the incident. • To forward all the reports and findings to Chair person.
During Level 2
Relocation of RO team within the vicinity of 10-20 k.m of the affected unit.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
Control Room headed by – RH.
Media Cell - Comprising of Rep. of Media Management Company and UBL Marketing Officer from other units.
Functions -As per Annex .Media Management guidelines.
Legal and Insurance Cell – Comprising of Rep of Law firm, CS, Company Advocate.
Functions - As per Annex. Legal and Insurance Management guidelines.
Relief Cell - Comprising of nearest Unit Head, regional marketing/account officer.
o Functions –
Identify the affected and get an official list of deceased, severely injured and minor injured. Decide the quantum/procedure in consultation with DGM (Comm.). Distribute relief as per procedure.
During Level 3
Actions to be taken as per Annexure G.
Tie up with local administration as per Administration Liaison guidelines.
Actions common to all disasters.
1. Stop the ropeway. 2. Concerned person to inform to Control room immediately. 3. PI to assess the problem/disaster/damage/crisis and inform to UH, immediately. 4. UH and PI to decide the level of disaster and take action accordingly.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
“ANNEXURE A” EMERGENCIES
S. No. Nature of Emergency Reason(s) Prevention(s) Action(s) Required LOSS OF LIFE/ INJURY (Technical Reason) a) Rope Snap Sabotage Security of stations, rope Barbed wire fencing of line towers, ladders at trestles modification Unintentional damage done Proper maintenance Maintenance guidelines for during maintenance practices to be followed working near rope to be made Design failure Design vetting by Third-party vetting competent authority Manufacturing defect Proper quality checks Witness of testing Socketing failure Skill, socket design, Periodic inspection guidelines material used, procedure, to be made periodic inspection Splicing failure Skill, procedure, periodic Training of manpower, tools inspection, Rope NDT and tackles Over-usage Follow IS guidelines Follow IS guidelines Wear and Tear Periodic condition Follow IS guidelines monitoring and maintenance Improper monitoring Follow PMS Follow PMS Lightning Proper rope earthling Periodic monitoring
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
S. No. Nature of Emergency Reason(s) Prevention(s) Action(s) Required b) Drive/Return sheave shaft failure/Tension system failure/De-ropement. Design failure Design vetting by Third-party vetting competent authority Manufacturing defect Proper quality checks Witness of testing Improper inspection Follow QAP guidelines Guidelines to be made (during manufacturing) Tension sheave pin failure Periodic inspection Follow PMS Follow PMS Follow PMS Tension rope failure Periodic inspection Follow PMS c) Fall/Slippage of Cabin(s) Grip failure, Hanger failure, Components to be replaced Life cycles of critical failure of joint(s), improper as per respective life cycles, components to be maintenance, overloading follow PMS, no overloading, ascertained and NDT of critical components replacement to be done accordingly d) Cabin door open Collisions, jerking, improper Follow PMS, sample Seat fasteners for seats of maintenance, inspection before open cabins or enclosed manufacturing defect, installation, operator to cabins improper operation, ensure locking before component failure leaving cabin e) Entanglement of cabin High wind, Breakage of Wind speed indicators, Follow guidelines and catenary wire. periodic inspection of PMS. Condition monitoring catenary wire. of wires
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009 f) Bumping/Swinging of cabin High wind, uneven wear of Swing dampeners, limit Seat fasteners for seats of resulting in fall of liner, improper tension switches, follow PMS open cabins or enclosed passengers outside cabin trolley movement cabins g) Mount assembly part(s) Manufacturing defect, Follow PMS, design vetting, Follow PMS, life-cycle of failure design defect, failure of inspection after critical components to be sheaves, pins, shafts, etc. manufacturing. ascertained h) Tower failure Foundation failure, rusting, Continuous monitoring, life Discarding criteria of critical over-usage, sabotage, cycle of components to be components. deterioration, natural ascertained. calamity i) Over speeding of Overloading, Drive failure, Proper panel maintenance Follow PMS ropeway/Brake failure brake failure and setting, periodic checks j) Rollback Overloading, Drive failure, Proper panel maintenance Check brakes, no brake failure and setting, periodic checks overloading k) Cabin de-railment at station Collision, over speeding, Proper operation and Follow operation and improper loading/handling maintenance maintenance guidelines l) Electrocution Improper Follow PMS Follow PMS earthling/insulation
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Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
LOSS OF LIFE/ INJURY (Non-Technical Reason) S. No. Nature of Emergency Reason(s) Prevention(s) Action(s) Required a) Hitting by cabin Improper demarcation of Proper demarcation, Proper demarcation, area, carelessness of the Training to the operators, Training to the operators, operator, ineffective proper cordoning of cabin proper cordoning of cabin passenger management. movement area, proper movement area, proper signage. signage. b) Natural causes like Force majeure, act of god. Earthquake resistant Earthquake resistant earthquakes, landslides, constructions, proper constructions, proper windstorm, hailstorm, flood, retention of landslide prone retention of landslide prone jungle fire areas, early warning areas, early warning systems wherever possible, systems wherever possible, fire trenches in line, training fire trenches in line, training to the employees to the employees c) Stabbing, Bullet firing, Anti social elements, lack of Proper security Qualitative criteria for Bombing, stone pelting, security check arrangements with trained security personnel, proper pushing manpower and equipments, screening equipments. restricted entry of unauthorised persons with arms and ammunitions. d) Animal biting, insect biting, provocation signage, first aid, fencing, Signage, first aid, fencing, reptile biting clean areas, clean areas, training for
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Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
employees e) Suicide various human matters f) Stampede inside the Overcrowding, Crowd management, Effective crowd premises snake/animal scare, bomb Proper lighting of the area, management, keeping hoax, fight, eve-teasing, Crowd monitoring system, passengers engaged by agitation, anti-social proper security systems, way of providing various elements, bullet firing, effective PA systems, add on panic, accident. Customer Care training to employees. Stampede outside premises Overcrowding, Co-ordination with local Effective crowd snake/animal scare, bomb authorities and temple management, liaison with hoax, fight, eve-teasing, authorities for effective local and temple agitation, anti-social crowd management, administration for elements, bullet firing, cordoning of/ providing constituting policy on panic, accident. security at catwalk area for Disaster management outsiders g) Collapse of part of building Old building, landslide, Proper monitoring and Proper monitoring and heavy rain, overloading, maintenance, proper maintenance, proper design failure, sabotage loading, third-party audits, loading, third-party audits, security security h) Medical ailment Medical ailment Prominent display of safety Prominent display of safety instructions for ailing instructions for ailing passengers to travel at their passengers to travel at their own risk own risk i) Fall leading to death Deliberate, accident Fencing, proper signage Fencing, keeping first aid
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009 j) Lightning strike Lightning Adequate earthling and Adequate earthling and lightning arrestors lightning arrestors k) Riots Political and religious Co-ordination with local Co-ordination with local reasons, anti- social authorities, suspending the authorities, suspending the elements. ropeway operation ropeway operation l) Sabotage Anti social elements, lack of Proper security Proper security security check arrangements with trained arrangements with trained manpower and equipments, manpower and equipments, restricted entry of restricted entry of unauthorised persons. unauthorised persons.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
“ANNEXURE B”
FIRST AID AND MEDICAL GUIDELINES (Disaster Management)
AIM
To lay down procedures for first aid and medical during emergency.
PURPOSE.
To pacify the victims and their relatives. To give first aid. To evacuate / transfer to the nearest medical facility.
STANDARD OPERATING GUIDELINES
NORMAL STAGE
S.No. Activity Responsibility 1 Well-equipped first aid kits to be maintained as CCO / SS per list. 2 First aid training to be organized quarterly. CCO / SS 3 Liaison with local medical bodies. UH / CCO 4 Prominent display of emergency contact CCO numbers.
DISASTER AND POST DISASTER STAGE
S.No. Activity Responsibility 1 First-hand information about the incident to be Concerned given to Control Room. Personnel 2 Identify the severity of the injury and situation. Concerned Personnel 3 Ambulance may be called, if required. Security Supervisors/ CCO 4 Isolate and cordon-off and pacify the affected. Security Supervisors/ CCO 5 Prompt facilitation of first aid to the affected. Security Supervisors/ CCO 6 If required, transfer the victim(s) to hospital. CCO Page 18 of 30
Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
7 Inform next of kin, if required. CCO 8 If required, seek help of local administration/ UH Police. 9 Medical assistance to the victims on case to UH case basis.
MEDICAL FACILITIES
Details of medical facilities to be made available in the unit:
S.No. Facility Location Facilities Available 01 02 03 04
Details of the persons trained in first-aid
S.N Name of Persons Deptt. o 01 02
03 04
Medical facilities available near the unit:
Name of Distance Details of the Medical Organisation and Location from Unit Facilities Tel. No.
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
“ANNEXURE C”
COMMUNITY MANAGEMENT GUIDELINES (Disaster Management)
AIM
To lay down procedures for community management.
PURPOSE
To maintain healthy relation and co-ordination with community. To seek assistance during emergency.
STANDARD OPERATING GUIDELINES
NORMAL STAGE
S.No. Activity Responsibility 1 Identification of the important individuals, UH / CCO constitution of teams, institutions and authorities. 2 To assist them in the community development UH / RI / CCO programmes as per allotted budget. 3 Distribution of sweets during important festivals. CCO 4 Identifying individuals / groups and train them for CCO / PI rescue and disasters. 5 Involving teams during mock drills. CCO / PI
DISASTER AND POST DISASTER STAGE
S.No. Activity Responsibility 1 Inform and seek assistance from the important UH individuals, teams, institutions and authorities, as required. 2 Depute teams, wherever required. PI
Database of important community personnel (skill-wise):
S.No. Name and Age Contact No. Community Skills Address 1 2 3
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
4 “ANNEXURE D”
LEGAL AND INSURANCE GUIDELINES (Disaster Management)
AIM
To lay down procedures for legal and insurance actions.
PURPOSE
To hire legal and insurance consultant. To assist during emergency.
STANDARD OPERATING GUIDELINES
NORMAL STAGE
S.No. Activity Responsibility 1 To engage a law firm and insurance consultant. CS/DGM(C) 2 To have an appropriate Insurance policy. CS/DGM(C) 3 To follow up with insurance company. CS/DGM(C) 4 To have arrangement of guarantee for bail. CS/UH 5 To maintain the backup of technical documents PI as mentioned in ISO-QAP manual.
DISASTER AND POST DISASTER STAGE
S.No. Activity Responsibility 1 Inform law firm and representative should be called UH / RH at site, if required. 2 Inform the Insurance company in writing through CS/DGM(C) HO. 3 The representative of law firm will handle the legal Rep of LF/CS matters at site, in consultation with HO. 4 Disbursement of immediate relief, after consultation CH/RH/UH with HO 5 Submission of claims to Insurance company. CS/DGM(C) 6 All critical documents should be secured UH/PI immediately. 7 Any document, if handed over to any authority, UH/RH Page 22 of 30
Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
proper acknowledgment should be taken. “ANNEXURE E”
MEDIA MANAGEMENT GUIDELINES
AIM To lay down procedures for media management.
PURPOSE
To promote our products and services as well as maintaining good relations. To keep organizational reputation intact in media and public as well. To decrease damaging effect to the minimum, post disaster.
STANDARD OPERATING GUIDELINES.
NORMAL STAGE
S.No. Activity Responsibility 1 Constituting team for media management HO 2 Hire a media relation agency HO in consultation with RH. 3 Keeping media engaged region wise. RH and UH. 4 Engage a law firm having national HO presence. 4 Regular follow-up of media reports Member designated by the Regional Media Team.
DISASTER AND POST DISASTER STAGE
S.No. Activity Responsibility 1 First information reporting to RO, HO, UH / RH Media relation Agency and Law firm regarding the incident. 2 Communication with the media after UH / RH consulting HO, Law firm and media agency. 3 Press release and press conference if RH required to be organised. 4 All media reports to be communicated to RH HO immediately. 5 Keeping a record of all media reports. Customer Care Officer
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(CCO) 6 Regular follow-up of media reports Regional Media Team.
“ANNEXURE F”
SECURITY and CROWD MANAGEMENT GUIDELINES (Disaster Management)
AIM To lay down procedures for security and crowd management during emergency.
PURPOSE
To pacify the crowd and isolate the area of incident. To evacuate the premises, if required. To prevent unauthorised entry. To ensure safety of man, machinery and material.
STANDARD OPERATING GUIDELINES
S.No. Activity Responsibility 1 To have and display emergency exit routes at UH / CCO various points of congestion. 2 To display all emergency contact numbers at CCO prominent locations. 3 All intercom telephones to have emergency PI number display facility. 4 To lay down QR for security agencies and UH / RH screening equipments. 5 Third-party security audits once every three HO years. 6 To have adequate Q-Areas and waiting halls for UH / RI handling crowd with emergency exit gates. The existing areas to be reviewed once every three years. 7 Provision for infrastructure development to be HO kept in each budget.
DISASTER and POST DISASTER STAGE
S.No. Activity Responsibility 1 First-hand information about the incident to be Concerned
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given to Control Room. Personnel 2 Identify and declare the severity of the incident. UH / RI / PI 3 If required, STOP the plant and restrict the entry. UH / RI
4 Isolate and cordon-off the affected area. Security Supervisors/ Officers 5 Isolate the groups, if the problem is within a Security group/ groups of people. Supervisors/ Officers 6 Pacify the crowd through effective CCO / Security communication. Officer 7 Attend to the cause of disaster, if required. PI / Security Officer 8 Rescue of passengers, if required, to be done as PI per our rescue guidelines. 9 If required, seek help of local administration/ UH Police. If required seek help from other units and security UH agency. 10 If required, refund of tickets to be handled at Accountant Lower Station. 11 If required, first aid facility to be provided as per Security our first aid guidelines. Supervisor/ Officer
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
MINOR EMERGENCIES “ANNEXURE G”
Emergencies Prevention / Action: Resp Resources Resp Training Resp
Eve-Teasing Lean Time : Effective coverage of ropeway RI / Customer care UH premises by CCTV UH training Pick Pocket Surveillance both by security staff and SO Monitoring of crowd movement SO First Aid CCO CCTV training Theft Display of signage’s conveying CCO First aid kits CCO precautionary measures Regular announcement by PA system SO External agencies UH Peak Time : In addition of above actions the following to be conducted Strict surveillance with enhanced SO manpower and resources Coordinate for deployment of additional UH forces at vulnerable points
Agitated Lean Time Customer Minor injury Try to calm down the agitated / injured CCO person
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
More waiting Provide first aid / water CCO time Minor Listen to all grievances of concerned RI Breakdown person (upto 20 minutes) Try to mitigate the grievances if possible RI Peak Time : Segregate agitated / injured person from SO crowd Try to calm down the agitated / injured CCO person Provide first aid / water and move to CCO hospital if required Listen to all grievances of concerned RI person Try to mitigate the grievances if possible RI
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
MIS SYSTEMS/ CHECK LISTS:
CHECKLIST FOR DISASTER PREPAREDNESS
S.No. DESCRPTION Yes / Remarks No. 1 Constitution and functioning of Disaster Management Teams. 2 Required Number of fire extinguishers is placed in accessible places. 3 Are the fires extinguishers are checked and maintained periodically? 4 Are the appropriate type of fire extinguishers:
5 Available in the correct number? 6 Located in all appropriate places? 7 Charged? 8 Inspected periodically? 9 Free from obstruction? 10 Visible? 11 Regular inspection of all electrical systems, appliances and equipments. 12 Fire alarming systems are functioning properly First aid kits are OK and placed at marked positions 13 Regular maintenance schedule for alarms and detectors. 14 Are emergency numbers attached to or posted near the phones? 15 Periodical mock drills are conducted at regular intervals. 16 Backups of records 17 Backup of records are kept in off-sites 18 Arrangement of cash, in case of an emergency 19 Are exits marked with an exit sign? 20 Are emergency lights working properly? 21 Are the exits free from obstructions? 22 Has an emergency procedures and evacuation plan been provided to employees with training? Date:
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
Plant Incharge Unit Head
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director
Usha Breco Limited Doc.No.UBL:S&DMP:01 SECURITY AND DISASTER MANAGEMENT POLICY Dt.of issue. 01 Jan 2009
FORMATS OF FIRST INFORMATION REPORT and DETAILED INFORMATION REPORT:
⇒ WHAT HAPPENED?
⇒ WHERE HAPPENED?
⇒ WHEN HAPPENED?
⇒ WHY HAPPENED?
⇒ HOW HAPPENED?
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Issue No.01 Lt.Col.(Retd.) Rakesh Sharma Rev. 00 Executive Director